Service History 522 - VIA Appliance

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/01/2022

Cx complaint is unit makign a thumping noise. Tested inspected and verifed complaint. Found the roller wheels to be defective. Replaced rollers from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near York Haven, PA 17370

Sal R.

Job Details: 07/01/2022

"Per the previouse tech, I was abel to access and replace the lid strike. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Falls Church, VA 22042

Jason A.

Job Details: 07/01/2022

CX complaint FRIGE has condensation & ice forming. Found large air gap RC door. Heated gasket to remove flat spots & improve seal. Re-aligned & installed 1 washer but needs additional > JJ; ordrng 2 WP487576 (washer)s

We serviced a

AMANA DRYER

Model NED4655EW1

Near Greenville, NC 27834

Ronnie B.

Job Details: 07/01/2022

"cx complaint of unit not turning on. checked unit and found thermal fuse open again. Advised cx they must clean vents. Removed and replaced thermal fuse, tested, unit is working as designed,; ordrng 1 WP3392519 (thermal fuse), used 1 wp3392519 (thermal fuse) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Wilmington, DE 19805

Taylor F.

Job Details: 07/01/2022

Cx complaint is dispenser not closing. Tested inspected and verifed complaint. Found the dispenser to be defective. Replaced dispenser from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clinton, MD 20735

Robert A.

Job Details: 07/01/2022

Cx complaint that the unit is not agitating in cycles. I inspected the unit to confirmed the complaint. I found no error codes. I ran a service cycle and all components passed. I checked under the unit and all is well. I started a normal cycle and noticed the cx selected the '30min presoak' which delays the start of the cycle. I unselected the '30min presoak' option started a cycle and everything worked fine. I informed the cx of the functions of the options and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near California, MD 20619

Shawn D.

Job Details: 07/01/2022

cx complaint unti is noisey and door wont lock. inspected unit then checked for errors and had f5e2and f2e1 codes so cleared them then ran door lock test it locks and unlocks non stop to find front of doo lock broken. looked under unit and there dark gearcase oil everywhere unit needs alot of work. left cx quote and she paid for service looking into a new one; ordrng 1 W10861642 (lock 133.12) and 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10915700 (motor cbe) and 1 W10902814 (washplate 115.25) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Richmond, VA 23231

Gill G.

Job Details: 07/01/2022

verified cx complaint of unit cooktop light not working. found failed lamp. replaced lamp. tested. unit is working as designed.; used 1 8206232a (lamp) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Kensington, MD 20895

Roberto I.

Job Details: 07/01/2022

CX complaint spray arm fell down.Found middle spay arm separated from the manifold. Snapped arm ir place and tried to secure it but not sure if last. Ordering manifold assy W11545334.; ordrng 1 W11545334 (manifold assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 07/01/2022

Cx complaint unit is not working properly inspected unit removed and replaced door found a cam missing causing door to still move on the stem ordering the cam piece cx paid in full by CC; ordrng 1 WPW10470155 (Cam)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20721

Mitchell H.

Job Details: 07/01/2022

cx complaint unit is not cooling. got to fridge and started to defrost all ice. while i was defrosting i found broken wires coming from cabinet due to ice build up and breaking wires. called techline and got unit deemed unrepairable. SR#7734013911 called office to get parts refunded as they were not needed anymore.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 07/01/2022

Sr 7734020330 cx complaint unit is not working properly inspected unit found fuse behind the filter board blown ordering interlock harness to fix issue wiring is fried as well reason for ordering the harness; ordrng 1 W11033422 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/01/2022

CX complaint about unit making noises not flowing air frost build up on the back of unit unresponsive settings temps are right now check outlet properly grounded and polarized put unit on test mode and activate heater element I was able to hear it sizzling issue with control and fan blade CX PIF; ordrng 1 W11353813 (control box) and 1 WP2163777 (blade-fan)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ00

Near Glenn Dale, MD 20769

Mitchell H.

Job Details: 07/01/2022

cx complaint unit is leaking into freezer. confirmed complaint. pulled unit out and cleared drain tubing. water came out now and should be draining. went into freezer and cleared all ice.. job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ00

Near Glenn Dale, MD 20769

Mitchell H.

Job Details: 07/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Alexandria, VA 22308

Lloyd B.

Job Details: 07/01/2022

Installed new control and set unit to factory settinbgs. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Frederick, MD 21703

Bernard M.

Job Details: 07/01/2022

"Cx complaint the door isn't sealing. Inspected door and found the upper right bracket on the outer glass is disconnecting from glass. There's a sizeable gap between the bracket and glass that allows the heat to escape when using the oven. Ordering outer glass door and bracket, once part is in contact cx to reschedule; ordrng 1 W11105139 (glass bracket) and 1 W11176456 (glass door)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Reston, VA 20194

Richard B.

Job Details: 07/01/2022

"CX complant. Fresh food not cold , Inspected unit and found freezer working but fresh food not cooling , Found thermister in evap causing a no cool in fridge, Ordering evap conver , Further work needed, RB; ordrng 1 W11395641 (evap cover)"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP01

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/01/2022

"Replaced part, programmed, tested mw and then ran a bake cycle. The unit worked as designed"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP01

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/01/2022

"Replaced part, programmed, tested mw and then ran a bake cycle. The unit worked as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Wilmington, DE 19803

Taylor F.

Job Details: 07/01/2022

Cx cancled at the door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Silver Spring, MD 20904

Israel R.

Job Details: 07/01/2022

Customer complaint unit is not cooling the refrigerator. I tested the unit and found the unit is not cooling is overfrosting. I fpound loose connection in the heater harness and the unit is was not defrosting. I reseated the harness. Thawed unit and the unit is now putting water in the refrigerator. I adviced the customer to not overfill the unit and make sure the unit door are closed all the way.

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW1

Near Triangle, VA 22172

Robert W.

Job Details: 07/01/2022

Arr at CX and cx stated they tried canceling appt before i got here they ended up getting new washer. Cancel appt

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/01/2022

"upon arrival spoke with tradecare, advised dop onfile of 11/28/21 lisa sr7733984967. cx complaint unit not starting, checked unit drum light comes on, u.i not accepting selections, reset controls, u.i lit up, found f2e2 code, adjusted ribbon connectors per service pointer, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near New Castle, DE 19720

Taylor F.

Job Details: 07/01/2022

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found evidence of the evap leaking. Ball of ice at cap tube and unit at 45 degrees. Ordering evap and drier. Cannot reschedule at this time due to SO parts. 2CT sealed system; ordrng 1 W11507067 (evaporator)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newport News, VA 23608

Lucas R.

Job Details: 07/01/2022

"cx complaint unit not completing cycle, checked unit found f7e1 motor code. unit not spinning or agitating, found found pully nut lossened from pully, causing belt to become unseated, damage to gearcase, pully, belt and shield from nut backing off.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesterfield, VA 23838

John P.

Job Details: 07/01/2022

"Cx complaint unit making noise when spinning checked unit found belt slipping on cam assembly replaced belt tested working as designed; ordrng 1 WPW10006384 (Belt), used 1 WPW10006384 (Belt) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, DC 20011

Samuel R.

Job Details: 07/01/2022

sump came broke around the base area.called into offie to see if we had any and none in stock.re ordering sump.W11416362 special order; ordrng 1 W11416362 (sump)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Port Republic, MD 20676

Shawn D.

Job Details: 07/01/2022

"cx complaint unit worked for 4 days read last tech notes and sounds like unit has a leak. so used clamp on valve and found unit is in 18 inch vacume then unplugged and equalized at 5 called techline spoke to joelsr#7733552016 said we need to fill unti with nitrogen and confirme theres no leaks around comrpessor even though all braze joints looks great and no lines have oil on them called into office and office will reach out to cx to reschedule asap; ordrng 1 nitrigen (nitrogen) and 1 2countjob (2 count job) and 1 BPV31 (clamp valve SD VAN STOCK), used 1 BPV31 (clamp valve) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADE2

Near Columbia, MD 21044

Robert L.

Job Details: 07/01/2022

"installed sump and spray arm, while testing found rinse aid door cracked not sealing and rollers falling off lower rack, ordering rollers and dispenser.... door not closing perfectly, may need to pull out and relevel; ordrng 1 W10861000 (detergent dispenser) and 4 W10195416V (dish rack wheel)s"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Columbia, MD 21046

Andrew H.

Job Details: 07/01/2022

Cx complaint is the units light is not working. I found the socket burnt out. And not making contact with the light bulb. I replaced the socket and bulb. I tested unit . Unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2568AES

Near New Market, MD 21774

Brian R.

Job Details: 07/01/2022

cx complaint is unit stopped making ice and a ice build up on back wall and lower drawer wont go back all the way and leaking water back in the back on the bottom. said at times they think temp is off. unit is way O-O-W and cx knows. took temp reading first of 0 in Freezer and 37 in FF. unit set to 40 and 0. found ice fill tub froze over but ice maker frozer and motor wont turn. tore unit apart and checked valve and lines while getting water out door and no leaks seen. no water or ice on freezer floor. tested and reset power and put unit back together as cx said it might restart or boot unit and it might work. we marked the dial to see if motor turns. cx said he will pay the 120 service for today and call back if needed. job complete as of now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Winchester, VA 22601

Ezra M.

Job Details: 07/01/2022

"top rack noisy, not going back properly clip fell off.. found one roller failed, and rail slightnly bent. replaced roller, rail and clip."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Annapolis, MD 21401

Kevin P.

Job Details: 07/01/2022

arrived and found unit is working properly since last visit cooling properly in all compartments and a full bin of ice. advised cx to call if previous issue return. job complete

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Galena, MD 21635

Alexander W.

Job Details: 07/01/2022

Cx stated unit will not spin inspected tested and verified cx complaint went to take agitator off and found spline gear on agitator and gearcase are smoothed out ordering gearcase and agitator returning with hun and splutch. Cannot reached at this time due to SO part.; ordrng 1 W11454738 (Gearcase) and 1 W11418231 (Agitator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Gambrills, MD 21054

Kevin P.

Job Details: 07/01/2022

"installed door and connectors and unit tests good, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/01/2022

Cx complaint is that the unit will not drain. Upon arrival I found that the drain pump is activating and attmpting to pump. I removed the drain hose from the disposal and found that the plug was not knocked out. I removed it and the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near East York, PA 17402

Sal R.

Job Details: 07/01/2022

"Per the previouse tech, i was able to access and replace parts. I I then tested unit in a covection back cycle and found the unti to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Milford Mill, MD 21244

Keith H.

Job Details: 07/01/2022

cx complaint is unti leaking inspected unit and found the water line not fully inseted into valve inside of unit i adjsuted/repaired it tested it multple times unit is no longer leaking

We serviced a

KITCHENAID OVEN

Model KDRS467VSS05

Near Hanover, PA 17331

Sal R.

Job Details: 07/01/2022

"per the previouse tech, I was able to access and replace the blower fan motor. I found the unti to be opperating as designed. UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/01/2022

Cx complaint is that the unit is freezing items in the crisper drawer. Upon arrival I found that the unit temp was 42 degrees. I found that the cx had adjusted the temp I found that the temp adjuster on the crisper drawer was jammed and not able to be adjusted and was stuck open. I was able to get the slider to freeup and is now able to adjust. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Owings, MD 20736

Robert A.

Job Details: 07/01/2022

Cx complaint that the water and ice are not working as well as the freezer handle fell off. I inspected the unit and confirmed the complaints. I found the IM fill tube was clogged with ice. I removed the ice and tested the unit for the cx. The IM is good to go. I found the water from the valve to the water dispenser is sending water but it's not coming out of the water dispenser. The unit needs a new dispenser facade and guide. I'm ordering the parts for the return visit. I tightened the freezer handle and it's working as designed.; ordrng 1 W11519867 (dispenser facade) and 1 W11031909 (guide)

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Fairfield, PA 17320

Andrew S.

Job Details: 07/01/2022

Cx complaitn is that the burners are burning high and the oven has suet when its running. Upn arrival I found that the unit is on LP and still has the orifices in for Natural gas. I was able to convert the unit to LP and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25INBL01

Near Odenton, MD 21113

Eric W.

Job Details: 07/01/2022

cx complant of unit slow water and ice inspected unit found when filter is removed water flow i better cx is going to get new filter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/01/2022

Cx complaint is that the unit is freezing the water lines when it is set on any temp other than the lowest. Upon arrival I found that the thermistor is reading within range. I also found that the RC section had moisture in it and the mullion also was wet. I am ordering the mullion and the control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10624451 (Mullion strip) and 1 W11035836 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Silver Spring, MD 20904

Israel R.

Job Details: 07/01/2022

"Customer complaint unit is not starting the cycle after water heater repair. The water heater company unpolugged the unit while it was washing. The unit just tried to sense and the time keeps jumping back and forth. Ran test and and f7E4 Basket reengagment Failure .found the unit is not starting.not putting water in. I pulled unit out and tested. Unit slider failled the metal band cracked and the slider will not got up and down. I replace the slider collected in full. Unit is back to normal operations.; ordrng 1 W10734521 (slider 18.64), used 1 W10734521 (Slider) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/01/2022

Per previous diag I was able to access and repalce the LED Driver board and the drip tray. I then found that the unit came on and started to develop a frost pattern. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/01/2022

"came out to replace parts on unit , uninstalled and replace all parts needed , reinstalled and calibrated , tested unit running as designed ."

We serviced a

KITCHENAID OVEN

Model KODE507ESS02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/01/2022

Per previous diag I was able to access and repalce the control and console. I then tested the unit and found that it is now functioning as intedned. Job complete

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/01/2022

"cx complaint aig- dryer f3e2/or 3 error checked unit found f3e3 error codes ,cleared code . found unit will need inlet thermistor , checked all other safetys and everything checked good , ordering other safetys just incase , heating element checked good with good ohms motor checked good ,all major componets checked good other then inlet thermistor ordering all parts for repair . will return whats not needed .; ordrng 1 W10909685 (thermal fuse) and 1 WP8577274 (Thermistor) and 1 280148 (Thermal Cut Off) and 1 WP8557403 (Thermostat and Inlet Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near Orrstown, PA 17244

Andrew S.

Job Details: 07/01/2022

Cx complaint is that the unit is not cooling. Upon arrival I found that the unit lights are working but there is no power going to the compressor. I found that the control does not stay on the set temp. I set the temp and closed the door and when opening it again the control indicators just flash. i also found that the control is not sending power to the compressor. I am ordering the control box. Please contact cx when the parts are avialable to schedule the return vist.; ordrng 1 W11580519 (Control Box)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Washington, DC 20009

Emmanuel R.

Job Details: 07/01/2022

"Cs Dw is leaking, found the leak is coming from the bottom of the dispenser, no trouble codes ,test cycle passed, unit runs as designed. Ordering dispenser to repair the leak.; ordrng 1 W11412300 (dispenser)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS2

Near Reston, VA 20191

Richard B.

Job Details: 07/01/2022

"CX complant. Microwave not heating , UInspected unit and microwave making loud noise when running , Ordering diode , mag and transformer. Possibally just needs diode , Further work needed , cx paying 120 service call RB; ordrng 1 W11334531 (transformer 233.95) and 1 W11256462 (diode 20.74) and 1 W11402082 (mag 207.42)"

We serviced a

MAYTAG DRYER

Model LDE8604ACE

Near Washington, DC 20008

Samuel R.

Job Details: 07/01/2022

replaced parts ordered.tested unit and unit is now working properly and not making loud noises

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Townsend, DE 19734

Taylor F.

Job Details: 07/01/2022

Replaced tub from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Washington, DC 20009

Emmanuel R.

Job Details: 07/01/2022

"Customer needs the RC door gasket in white, the gasket i recieved is grey, reorderig gasket and have MXor TS inspected it before scheduling with customer. Per MX-TX request; ordrng 1 W10838574 (gasket-dor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/01/2022

"Cx complaint is unit not spinning. Tested inspected and verifed complaint. Had 50mf on the capacitor when it should of been 80. Had 120VAC coming to capacitor and 120VAC going to motor. Motor ohmed 4,4, and 8. Capacitor wasnt sending 240 to motor. Also had an error code f2e1 for stuck key. Found power button to be getting stuck, causing the unit to randomly shut off and turn on. Ordering motor, capacitor, and fascia. Cannot reschedule at this time.; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor-drve) and 1 W11478519 (panel UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS

Near Bowie, MD 20720

Mitchell H.

Job Details: 07/01/2022

cx complaint unit is not making much ice at all and led blinking in fridge. found e2 and e5 saved for ice maker. checked temps and found temps at 0 and 35. unit is cold enough and fans working for ice maker. unit will need new ice maker. found back left led bad. jumped it out and all leds came on. ordering led for this issue. cx opaid in full by check. please reschedule when parts arrive.; ordrng 1 W11579560 (ice maker) and 1 W11601311 (led)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Alexandria, VA 22310

Christian C.

Job Details: 07/01/2022

"Cx complaint clothing is getting caught undernearth agitator, Inspected unit found blouse caught underneath agitator. unable to remove agitator. Quoted cx and they will not be going through with repair. Collected for service call."

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Richmond, VA 23229

Joseph D.

Job Details: 07/01/2022

"replaced suspension, clips and console, unit no longer making clicking sounds."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Alexandria, VA 22315

Christian C.

Job Details: 07/01/2022

Installed heating element per special project. Tested unit no errors. Tested unit in service cycle once while unit is out and twice while unit is back in cabinetry. No leaks.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Sterling, VA 20166

Daniel J.

Job Details: 07/01/2022

installed new control and lid latch tested worked stopped cycle calibrated and went to start another cycle powered off unit started locking and unlocking while power off heavy build up on connectors from water ordering harness and valve main issue lid lock connector connected in with water valves; ordrng 1 W10843661 (harness wire) and 1 W11376227 (lower harness) and 1 W10843661 (harness wire) and 1 W10843398 (valve harness) and 1 WPW10240513 (striker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/01/2022

cx recevied new unit when tech showed up whirlpool replaced unit

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Stafford, VA 22556

Tanner B.

Job Details: 07/01/2022

needs fitting for repair; ordrng 1 2300868 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/01/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control door assy tested unit now functions normally ; ordrng 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23452

Justin W.

Job Details: 07/01/2022

cx complaint no ice in rc. checked unit to find ice maker error code e2. checked to find water valve not sending water to ice maker. fill tube not frozen. ordering ice maker and valve to complete repair.; ordrng 1 W11495416 (valve (8 tribles))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Alexandria, VA 22307

Lloyd B.

Job Details: 07/01/2022

"Cx complained of water being dumped into the ice bucket. Inspected the unit and found that after pressing the test button on the bottom of the IMA, water was coming into the bin due to a frozen fill tube. According to pointer w11560805, its due to a low pressure or high pressure from the house and that needs to be checked. Unit needs new ice maker fill tube and valve. Service declined for now. Cx will call wp; ordrng 1 W11455388 (valve 151.50) and 1 W11395429 (fill tube 57,89) and 1 waterpressuretester (water pressure tester)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS01

Near Ashburn, VA 20147

Daniel J.

Job Details: 07/01/2022

spoke with customer when she opened door informed and showed me unit is making ice and hasnt had any issuses with the icemaker since the icemaker was replaced ran test and was able to fill icemaker through diag cycle no work preformed customer stated she paid the labor already

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, VA 20171

Richard B.

Job Details: 07/01/2022

"CX complant. Cooktop cant turn off. Prior diagnosis found cooktop wont shut off. Installed new manifold with spark switches and reassembled unit and right two burners constintly spark after igniting. Ordering electrodes and spark module . Further work needed, RB; ordrng 1 W10862323 (electrode RF) and 1 W10862324 (electrode RR) and 1 W10475147 (spark module)"

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW2D

Near Fairfax, VA 22030

Carl R.

Job Details: 07/01/2022

Leak at bottom of machine. Talked with cx and found that the unitbleaks at some point of the machine. Removed lid and found alot of rust washer. Unit will need alot of parts.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEW00

Near Williamsburg, VA 23188

Gill G.

Job Details: 07/01/2022

replaced ice door. tested. unit is working as designed. collected difference in parts.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Chantilly, VA 20151

Carl R.

Job Details: 07/01/2022

"Unit not heating. Talked to cx about unit work previously done. They stated that the dry wasn't drying the clothes. Removed 2 screws, top lid, 2 screws, front panel,2 screws filter housing, removed blower housing, 7 screws front cover with door disconnected door switch and moisture sensor harness. Noticed red wire to tco was not fully seated. Pulled out wire diagram. To see wire connections to tco. Reconnected red wire to tco. Installed all other parts that was removed, tested unit. Unit element is getting hot and works properly."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Williamsburg, VA 23185

Gill G.

Job Details: 07/01/2022

verified cx complaint of unit cooktop light not operating. found failed bulb. replaced bulb. tested. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW7100DW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/01/2022

"cx complaint of unit not wroking ,checked unit to find the following error codes F0E1,F8E1,found that the tub bearing are likely failing,the control board not sending power out to componets,water valves checked good break down as follows 1/W11029154service call break down as follows service call120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47cx will call if moving forward with repairs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/01/2022

replaced both parts tested unit works as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20148

Daniel J.

Job Details: 07/01/2022

heater project went to install new heater spoke with customer stated dishes no longer getting clean and water not moving tested unit can hear relays cycle no noise from motor removed from cabinet found right side heater gasket leaked water in to was motor unit will need new wash motor installed heater; ordrng 1 W11416362 (pump motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Odenton, MD 21113

Kevin P.

Job Details: 07/01/2022

"cx complaint unit has an off balance error and wont spin clothes out properly, found hub driver is stripped and shift actuator is faulty not allowing unit to activate any components in manaual test mode with shift actuator connected. tried removing wash plate to access hub driver and plate wont come off. plate will need to be broken off the shaft to access the hub. explained all this to cx and qouted for repair 490.52 total. cx ok'd repairs and paid 340.52 all but the labor. installed shift actuator ordering hub driver and wash plate at least 30 of each @ trbls 150 labor due on return visit; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, VA 23453

Justin W.

Job Details: 07/01/2022

cx complaint unit not starting. checked unit to find screw to door switch backed out not allowing switch to make proper contact. tightened door switch with new screw and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Annapolis, MD 21401

Shane B.

Job Details: 07/01/2022

"complaint is ice and water not dispensing. cx said unit does not make ice and water only works some days. found no ice in the bin, IM tray is empty. water was on the top shelf under the water valve. tested dispensor and it did dispense water but began leaking inside unit onto the top shelf. inspected and found valve is cracked causing the leak. no IM error codes. ran fill test, water started leaking from valve again. valve was replaced on 3/22/22. ordering valve heater and UI for return visit.; ordrng 1 W11482383 (valve) and 1 W11087201 (heater) and 1 W11387387 (user interfaces)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/01/2022

"cx complaint of unit not turning on, checked unit to find a bad control board,board recving correct power but not putting power out replaced control board tested and calibrated works as designed break down as follows 1/w11419171service c all break down as follows service call 120.00parts 222.14shipping 15.00labor 110.00sub total 467.14tax 13.33grand total 480.47"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Fairfax, VA 22030

Carl R.

Job Details: 07/01/2022

"doesn't wash clothes properly. Removed power from washing machine removed bolt cap, removed bolt, washplate was not removable without damage. Used all tools that was possible to remove wash plate without damage. Called office to notify office of the situation and notified customer as well of the situation. No parts was installed. Customer was given the option of purchasing a new wash plate, or new washing machine. Unit is still unusable. ; ordrng 1 W10752283 (Wash plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Frederick, MD 21701

Ricky E.

Job Details: 07/01/2022

"customer stated that the unit was shutting off in mid cycle, but the breaker wasnt blowing.. fnd no errors stored, and when coming out of diag the unit reset and showed a loss of power in the display... the unit seems to show control issues and at times maybe dropping power from the board to the ui... need parts... the harness is just in case...; ordrng 1 w11591637 (harness) and 1 w11478519 (ui assy) and 1 w11556728 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Annapolis, MD 21401

Shane B.

Job Details: 07/01/2022

"arrived to install ordered parts. cx said she found a crack in the liner in the bottom of the freezer section. confirmed issue and took picture of crack. crack is about an inch long and right in the front middle of floor of the compartment. i called techline to document and they gave me part # for adhesive and repair kit. SR#7734013935.seperator ordered was the wrong color. ordering grey seperator. replaced door switcha nd light started working. bulb was not needed. ordering grey seperator, adhesive and repair kit. schedule when parts are availble.; ordrng 1 482338 (adhesive) and 1 482395 (repair kit) and 1 W11423781 (seperator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Ellicott City, MD 21043

Alexander D.

Job Details: 07/01/2022

"cx within 30days of prior service. cx complaint after icemaker was replaced, water wasnt dispensing intermittently but ice dispensing would work fine everytime. also dispenser lighting button wouldnt respond. shortly after previous tech called, water issue stopped but unit stopped making ice again. inspected unit and verified complaint. test56 shows E0 and IM harvests fine. no water in mold. test45 heard valve energize but no water coming in. ran fill tube heater for 5min and tried fill test again and getting water to IM now. called techline, sr#7734016986. techline is saying more than likely issue with ui logic circuits reading thermistors. could also be bad thermistor on icemaker. ordering ui and icemaker, in stock @ tribles. scheduled return for 7/6. quoted 207.43, paid in full with c/c; ordrng 1 W11330971 (ui) and 1 WPW10764668 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Winchester, VA 22601

Ezra M.

Job Details: 07/01/2022

"right front element not working. element failed, replaced element, working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Catonsville, MD 21228

Alexander D.

Job Details: 07/01/2022

"cx complaint unit not cooling properly. cx had a tech from different company diagnose unit and he said he thinks it has an internal SS leak that he cant access and out more refrigerant in unit so it will cool until we come out. upon arrival cx said she was told by whirlpool everything would be covered under warranty. advised cx entitlements covers parts and labor but not service call. cx opted to pay service call so i can diag unit and will call cx service back. inspected unit and temps are a little warm, 21 in fz and 41 in rc. inspected evap and compressor. no obvious signs of leak, even frost pattern. compressor is a little hot. everything else checks good. ordering compressor, drier, evap and coupler. 3ct SS tech only. parts in stock, called office and scheduled return for 7/8; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 W10507884 (compressor) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ07

Near Virginia Beach, VA 23452

Carl A.

Job Details: 07/01/2022

"cx complaint of unit making noise checked unit to find that the coupler on the turn table not fully seated down on motor,reseated coupler on motor tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV03

Near Hanover, MD 21076

Alexander D.

Job Details: 07/01/2022

"cx complaint intermittent buzzing noise. cx said unit will make noise for 6sec about every 30min. inspected unit, compressor is running but no noise at this time. sounds like something vibrating based off cx description. found consensor touching base plate behind condensor fan housing. put piece of foam under condensor where its touching to prevent vibration. waited 5min with compressor running, still no noise. heard damper while waiting, sounded good. ran service tests with cx to make sure damper isnt noise, its not. when i ran test 3 for evap fan heard noise, loud buzzing. noise stopped when i opened fz door and started again after closing door again. noise stopped again and couldnt get it to start again. inspected fan, looks good no overfrosting. ordering evap fan; ordrng 1 WPW10128551 (evap fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Norfolk, VA 23504

Carl A.

Job Details: 07/01/2022

"cx complaint of unit turning by itself,checked unit to find the following error code F0E0, found water vavle to have an intrenal blockage in it causeing it to not to fully close when not in operation called techline spoke with Andrew, called saftey spoke with Donna advise they as to what needed to be repalced they dclined repairs at this time,cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Abingdon, MD 21009

Neil H.

Job Details: 07/01/2022

CX COMPLAINT THE RF ELEMENT IS STAYING ON A LONG TIME AFTER CYCLING NORMAL AT FIRST ORDERING NEW ELEMENT RF AND REPLACING SWITCH; ordrng 1 W11171119 (elmnt-surf) and 1 W11047722 (elmnt-surf) and 1 WP3149400 (switch-inf) and 1 WP3149404 (switch-inf)

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near North Bethesda, MD 20852

Roberto I.

Job Details: 07/01/2022

"CX complaint loud noise from the dryer.Ran a test, confirmed loud noise from blower area. Removed front and blower cover, found broken blower wheel. Replaced part using pre id. Unit tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Catlett, VA 20119

Tanner B.

Job Details: 07/01/2022

fc fan out. replaced fan. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Hagerstown, MD 21740

Danny R.

Job Details: 07/01/2022

unit will need icemaker replaced evap and control replaced icemaker is failed and evap and control are defrosteing fresh side cx will thinkover repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Warrenton, VA 20186

Tanner B.

Job Details: 07/01/2022

Unit not producing ice.. compressor has been replaced and drier by different company.. i measure -10vac on low and 200psi on high .. the unit is cooling but not enough to make ice.. i found potential leak at ff evap.. ordering compressor for standby; ordrng 1 W11492867 (ff evap) and 1 wpw10143759 (uv drier) and 1 w10913906 (coupler) and 1 W10832994 (compressor) and 1 3ct (3ct)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Annapolis, MD 21401

Shane B.

Job Details: 07/01/2022

installed all ordered parts. cleared all ice and cleared drain line. restored power and tested thermistors and fans. everything is working. unit is set to recomneded temps. working as designed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 07/01/2022

CX COMPLAINT UNIT WAS SPINING AND HEAVY VIBRATION FOUND NO ERRORS AND THE UNIT SOUNDS GOOD SO I RECALB. WASHER TOLD CX TO USE UNIT AND SEE IF THAT CORRECTS ISSUE DID THE DLMS AND RESET AND FACTORY RESET.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Glen Burnie, MD 21060

Kevin P.

Job Details: 07/01/2022

"installed new lid lock and control, theres a wiring harness under the control to extend the lid lock wiring further but that harness has corrosion on one of the pins and the original lid lock can reach to the board so i omitted the extension harness to eleiminate effects form the corroded pin and unit tests good. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Haymarket, VA 20169

Tanner B.

Job Details: 07/01/2022

unit needs liner repair kit; ordrng 1 8201700 (liner repair) and 1 482395 (repair tape)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 07/01/2022

"replaced glass, trim, hinges, and handle, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Owings Mills, MD 21117

Keith H.

Job Details: 07/01/2022

cx complaint is no ice inpsected unit and found icemaker shorted i was unable to force cycle icemaker ordeirng new one; ordrng 1 WPW10300024 (icemaker)

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