Service History 519 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KPA00

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/25/2023

"Installed push plate, door switch properly actuating now, unit reading door closed. Unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Midlothian, VA 23112

John P.

Job Details: 05/25/2023

"Repaired sealed system pressure tested vacuum charged observed unit make one sheet of ice, unit working as designed; ordrng 2 4387444 (Evap repair JPV/S)s and 2 W11506635 (Coupler JP V/S)s, used 2 4387444 (Evap repair JPV/S), and 2 W11506635 (Coupler JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Etlan, VA 22719

Daniel J.

Job Details: 05/25/2023

no ice in mold removed ice maker plugged back in cycled ice maker cycled and filled with water tighten door screws

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Baltimore, MD 21215

Shane M.

Job Details: 05/25/2023

"cx complaint the unit isnt making ice. found broken wires at bottom. ordering FZ door 2nd tech needed for installment.; ordrng 1 LW10839374 (door)"

We serviced a

WHIRLPOOL FREEZER

Model KFCs22evms8

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/25/2023

"cx complaint ice in base of Fc and leaking out front, found evap drain frozen over, drain tube clogged solid, replace drain tube , tested all ops ok collected $165 visa cx paid in full"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Baltimore, MD 21207

Shane M.

Job Details: 05/25/2023

cx complaint the unt leaking from underneath the unit. found a pinched waterline to filter. fix the line. no leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stafford, VA 22554

Robert W.

Job Details: 05/25/2023

Replaced motor and control calibrated and tested uni is working properly.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/25/2023

cx comp unit is very loud when spin is slowing down insp unit conf cx comp fiound belt very easy to install removed belt moved motor back tightneed motor tightend splucth and replaced belt tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Tanner B.

Job Details: 05/25/2023

Installed new doors .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Richmond, VA 23226

Joseph D.

Job Details: 05/25/2023

"Customer complaint unit not selling properly confirmed complaint found door molded improperly and unable to hold gasket must replace freezer door. Cx signed receipt and then crossed it out before I could take a picture.; ordrng 1 LW10636409 (Freezer door) and 1 W11178521 (Logo), used 1 WP482338 (Sealant) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Stephens City, VA 22655

Ezra M.

Job Details: 05/25/2023

replaced door seal

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Towson, MD 21286

Emmanuel R.

Job Details: 05/25/2023

"Replaced Tub and teste unit.Unit is working properly. I left it runs for 10mins , also leveled unit leanig backwards some."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20166

Simon

Job Details: 05/25/2023

CX complaints washer not running cycle .unit checks error code F1E1 .replaced the main control.unit checkes.diagnostic mode cleared error code .UNIT works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Abingdon, MD 21009

Neil H.

Job Details: 05/25/2023

CX HAD FREEZING IN THE RC TOP SHELF AND FOUND ICE/FROST IN TOP OF FC AND ON A BOX OF ICE CREAM HEATED BOTH SEALS TO ENSURE GOOD SEALING AND MOVED UNIT AWAY FROM THE BACK WALL TO ALLOW GOOD AIR FLOW UNIT OTHERWISE CHECKED GOOD.

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Glen Rock, PA 17327

Bernard M.

Job Details: 05/25/2023

"Cx complaint the display flickers. When arrived found the time display flickers when not in use. Unit heats as designed. Ordering UI, once part is available contact cx to reschedule; ordrng 1 W11381424 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Hampton, VA 23669

Lucas R.

Job Details: 05/25/2023

helped CA

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ashland, VA 23005

Thomas B.

Job Details: 05/25/2023

Dent on inner door ordering the inner door assy; ordrng 1 W11637956 (Inner Door Assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/25/2023

"cx complaint unit not cooling properly, checked unit found temps at ff 33, fc 10, top tier of evap fluffy frost pattern, runing pressure fluctuating between -10' hg and -20' hg L, constant 55 psi H. unplugged for 5 min. pressures did not equalize 12 psi L 30 psi H flushed lines 140 psi nitropgen, replaced rier, vacuumed 20 min, charged 56 grams, pressures steady at -8 ' L 75 H, called techline to document findings, advised cx to monitor, unit working as designed. chris; ordrng 1 W11109499 (drier-tube lr/vs), used 1 W11109499 (DRIER lr/vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Stephens City, VA

Ezra M.

Job Details: 05/25/2023

"leaking. leveled unit, ran diag cycle, still leaking from bottom of door. ordering door seal, kick plate missing 1 retainer, within 30 days of purchase.; ordrng 1 W11252794 (seal) and 1 WPW10503548 (retainer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, MD 21037

Israel R.

Job Details: 05/25/2023

"installed sump asses, control,drain pump. tested unit and now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Front Royal, VA 22630

Danny R.

Job Details: 05/25/2023

cx states unit doesnt run i found unti will need sump assy; ordrng 1 W11087376 (sump assy)

We serviced a

WHIRLPOOL ICE MAKER

Model KUIC15PHZS0

Near Davidsonville, MD 21035

Israel R.

Job Details: 05/25/2023

"cx complain unit isnt making. after inspecting the uint i found that the recirculation pump wasnt activiating. after testing the recirculation pump i got 14v ac, replaced pump , tested unit and now working at normal operations. paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Hancock, MD 21750

Ricky E.

Job Details: 05/25/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Odenton, MD 21113

Israel R.

Job Details: 05/25/2023

cx complained dishwasher isnt washing dishes all the way. ran diag mode and didnt have any error code.. reseated filter that was blocking spray arm. unit is now working properly

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Berkeley Springs, WV 25411

Ricky E.

Job Details: 05/25/2023

6-4 8-3 8-2 10-3... customer stated that the unit would not run acycle. verified issue. fnd an error for a stuck on drain pump and circuit faults at the main control... need part...; ordrng 1 W11225084 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/25/2023

"cx doesnt have correct pop. cx will contact ferguson to try and get a copy of receipt for return visit. can see actual goods issue date of 9/23/22 to keep unit in warranty. cx complaint inner door panel rusting. inspected unit and verified complaint. rust is pitted into the panel. found new inner door panel dented, pic saved. reordering inner door panel, inspect part and make sure we have a good one before sending out. call cx to schedule return visit once we have good panel.; ordrng 1 W11559689 (inner door panel(REORDER))"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Littlestown, PA 17340

Drew B.

Job Details: 05/25/2023

went to replace the gearcase and even with using wd40 and soap and removing the bolts and stillcoundt punch out the transmisson.. will now require a 2 tech 2 count tub job being a sezied outter and inner tub/basket.; ordrng 1 2COUNT (2 COUTN) and 1 2TECH (2 TECH) and 1 W11219115 (OUTTER TUB) and 1 W10811960 (SPIN BASKET) and 1 WPW10215093 (filter guard) and 1 W10915700 (stator) and 1 W10915701 (rotor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ

Near Odenton, MD 21113

Israel R.

Job Details: 05/25/2023

"cx complained dishwasher wasnt filling with water. after running diag i got error code f6e4. opened unit and it was fill of water. hit the drain buttton, found unit is draining really slow. found that drain hose wasnt connect directly to disposal. instead through adapters. removed adapters connected drain hose directly to adapters. filled and drained as should. unit nowmworking properly."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Brandywine, MD 20613

Shane B.

Job Details: 05/25/2023

"arrived to find FC at -4, RC is 36. cx still has some towels around the unit. pulled unit out and found compressor running at .92amps. SS lines are iced up from back of cabinet almost all the way to compressor. hooked up gauges and let unit run. low side shows -10, high side shows 60. spoke with Mark, he said pressures are correct. verified condensor fan and evap fan are running, called techline to document, they advised draining system and recharging with 56g of R600 then monitor to see if issue returns. i replaced UV drier. vacuumed system and monitored it for 10min. it held vacuum. charged system with 56g of r600. restored power and unit began cooling. pressure are good. working as designed.; ordrng 2 w10143759 (UV drier SB VS)s, used 2 w10143759 (UV drier) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Glen Allen, VA 23060

Chris B.

Job Details: 05/25/2023

cx comp unit will not make ice insp unit conf cx comp found im stuck and not in home pos thawed im and filled im but im still gets stuck half way threw cycle and stated 2-3 unit will need IM collected 120 sc checkc 6773 cx stated she will be repairing unit herself

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 05/25/2023

swapped FC door from this unit with the FC door from 281 buckeye cir. restored power. working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Glen Allen, VA 23059

Chris B.

Job Details: 05/25/2023

called tech spoke with rob stated to order cleaer door and second rack manifold ; ordrng 1 w11179175 (clear door) and 1 W11568642 (manifold) and 1 W11573754 (tube) and 1 W10831864 (tube) and 1 W11101860 (tube)

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Zachery R.

Job Details: 05/25/2023

"cx complaint unit has warped panel, verified issue, unit is within 30 days. orderign side panel to complete repair.; ordrng 1 W11233548 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Richmond, VA 23233

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit not cooling. Did confirm and found uv dye in rc pan. Fc pan was clear. Ordering rc evap and compressor for sealed system repair.; ordrng 1 WPW10643261 (Evap) and 1 W10309988 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Norfolk, VA 23508

Carl A.

Job Details: 05/25/2023

"cx complaint of unit not cooling Fc ,3.8 amps on heater called techline spoke with Chris was advise to chage the derfrost to 8 hrs chge defrost mode to 8 and steamed unit down works as desigend"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit not making ice. Did confirm and found icemaker jammed. Removed jam and lower water level. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leesburg, VA 20175

Ken M.

Job Details: 05/25/2023

"Door arrived damaged, reordering door.; ordrng 1 LW11037733 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Emmanuel R.

Job Details: 05/25/2023

"Upon arrival I removed rear cover and started replacing upper wiring harness and control,while removing connector i notice the tub has pinched and frayed pressure hose near the water valves, See pics. I didnt have a lower pressure hose so I used the old one from the upper wiring harness i replaced . Cut it to size and secured it to lower harness. Unit wasnt connected to a outlet plug and a 240 outlet wasnt availible to test. Unit should be working properly. (lower harness pressure hose was frayed.See pics.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Hampton, VA 23666

Lucas R.

Job Details: 05/25/2023

"cx complaint no lights, checked unit found open led in fc, replaced led with triple point, tested unit working as designed. s code covers p&l"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/25/2023

"Replaced both parts per previous tech, recalibrated and ran test, test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Burke, VA 22015

Demonte S.

Job Details: 05/25/2023

"Installed the Coupler, Drier & Evaporator. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with . Pressures are 120 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve Vs / Ds) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 05/25/2023

Cx complaint unit is frosting in the back of FC section. Inspected unit found evap slightly frosted over. Found heater connection loose. Secured connection. Ordering heater assembly.; ordrng 1 W11650661 (heater assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ashland, VA 23005

Thomas B.

Job Details: 05/25/2023

Cx complaint unit is not working properly inspected unit found the condensation is a normal condition the cx states it fogs up the shelves after leaving door open for any period of time educated cx on warm air cold air mixture of home to the refrigerator recommended a box of Arm and Hammer for any Moisture Build Up in Refrigerator

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Westminster, MD 21158

Drew B.

Job Details: 05/25/2023

cx complaint that unit is icing in the upper middle of the door again AND is sealing aorund all corners and fan runs etc. will need the plenum and door for issue to resolve aftwer thatg no fix will need techline!; ordrng 1 W11178521 (nameplate) and 1 LW10803965 (ss fc door) and 1 W11666272 (evap plenum) and 2 WP489467 (washer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20109

Richard B.

Job Details: 05/25/2023

"CX complant. No ice. Prior diagnosis found unit needs coupler to complete service and instilation of door. Installed coupler and tested dispenser . Dispensing fine , No leaks, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

cx complaint that unit is leaking out the ceiling when filling with water and was able to removed celicing and run watyer found water leaking alot of the triple valve and needs W11579561 and call to reschd when in .; ordrng 1 W11579561 (triple valve)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Stafford, VA 22554

Robert W.

Job Details: 05/25/2023

"CX Complaint is the light not working. Inspected unit and found the hood light not working found socket had shorted out and caused buld to blow, Fixed socket and tested power unit is now getting good power replaced bulb and unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

replaced and now checks good

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Bristow, VA 20136

Richard B.

Job Details: 05/25/2023

"CX compllant. Dryer not heating. Inspected unit and found vent clear. Found 123 and 123 with 246 across the terminals. Found TCO open , Changed TCO , tested unit , Working as designed. . Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

went to replace the compressor and after instralling new compressor and dryer i foudn the compressor to have a crack in the bottom of the suction tube port.. and leaking.. wilil need the comrpessor again and suction tube the dryer is installed and should be good.. needs 2 count SS tech for return.; ordrng 1 W11369198 (compressor) and 1 W11506458 (tube suction) and 2 2coutn (2 coutn)s and 1 sstech (s stech)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Washington, DC 20003

Samuel R.

Job Details: 05/25/2023

cx complaint unit is leaking in the back.inspected unit and found drain pump to be leaking.unit will need a new drain pump.unit is stacked will need a 2nd tech to complatete repair. W11551760; ordrng 1 W11551760 (drain pump) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/25/2023

cx complaintt hat unit is not heatinvg and leaking water in the drum.. i found the thing the valve is stuck open and constantly spray water in the drum which caused the element to over work and blow. will need the following parts.; ordrng 1 WP3387747 (element) and 1 280148 (tco) and 1 W11611436 (valve1)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Norfolk, VA 23509

Carl A.

Job Details: 05/24/2023

"cx complaint of unit not locking and starting checked unit to f ind lid strike to have cracked causeing door not to lock replaced strike tested and calibrated unit works as deisgned; ordrng 1 W11457841 (STRIKE CA /VS), used 1 W11457841 (STRIKE CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Norfolk, VA 23513

Carl A.

Job Details: 05/24/2023

"cx complaint of unit not turning on,checked unit to find power coming to control board but not putting out to ui board ordering parts needed for repairs; ordrng 1 w11478526 (UI) and 1 W11624943 (CNTRL-ELEC) and 1 W11457841 (Door Lid Strike)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23451

Branden R.

Job Details: 05/24/2023

cx complaint unit safety - washer squeaking in rinse cycle with burning smell checked unit and found splutch lose allowing belt to fall down and heat up while unit is trying to spin . found oil coming from gearcase . ordering all parts for repair to unit.; ordrng 1 W11454734 (gearcase) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Washington, DC 20015

Brian F.

Job Details: 05/24/2023

"Cx states low cool, inspected and confirmed, found back wall of FC covered in frost, evap completely frozen oven, defrost heater working properly, tested thermistor read 6.1 kohm, should be between 8.3 and 9.2 kohm. Defrosted evap and installed new thermistor. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Leonardtown, MD 20650

David J.

Job Details: 05/24/2023

CX complaint unit is not washing dishes 100%. Arrived today and inspected unit and verified complaint. While inspecting unit I had found filter was not properly seated. Causing lower spray arm to get stuck underneath filter. Cleared filter and cleaned. Reinstalled filter properly remove lower spray arm and removed any clog that was stuck. Tested unit unit is now spring properly Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Virginia Beach, VA 23452

Austin D.

Job Details: 05/24/2023

helped ca

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/24/2023

Confirmed cx complaint unit diffuser making loud rattling noise. Ordering diffuser.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/24/2023

"flushed lines 140 psi nitrogen, replaced compressor and drier, vacuumed to -30'hg 20 min, charged, pressures -8'L 70 H, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2023

"installed motor and blower wheel, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2023

"cx complaint stopped, locked, full of water , no power, found 120 and polarity at outlet, found 120v into control found 0vdc to console, control shorted , drained unit, found pump free, pump ohmed out of range, pump shorted took out control had to break strike to get lid open, quoted $700 cx declined refered back to customer care, collected $120 visa; ordrng 1 W11419171 (control) and 1 W11396717 (pump) and 1 W11457841 (strike)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/24/2023

"upon arrival asked cx if they had motor, cx stated they did not have motor they only have bulkhead, reordering motor to complete repair.; ordrng 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/24/2023

"checked fc temps - 6 degrees. called techline, spoke with Steve. verified full frost pattern. ice on cap tube feeding into evap. steamed off ice. verified pressures good. per techline, ordering control. also, water not dispensing, valve loud, used bypass to verify not a filter isses. ordering valve and filter head.; ordrng 1 W11548535 (valve) and 1 W11346622 (filter head) and 1 W11556915 (control)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/24/2023

CX complaint is WM no agitate. Inspected/tested and pulled F8E1 LFNF error code. Rand test cycle and could hear barely any water coming into unit. Pulled lines and found both valves caked with well sediment. Explained to CX the need for them to install hose screens to keep this from happening again. Replaced inlet valve from pre ID. Calibrated and tested again and the WM is new working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Washington, DC 20015

Brian F.

Job Details: 05/24/2023

"Installed new sump assembly and heater. Ran service test cycle, completed with no errors. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20850

Julian H.

Job Details: 05/24/2023

defrosted unit went to install fan & found had a part for another job need to return with all correct parts called parts warehouse schedule for next Tuesday; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/24/2023

ordering drum that was ordered before ticket was closed. also ordering bellow; ordrng 1 W11314648 (bellow) and 1 W11460604 (drum)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Annapolis, MD 21401

Israel R.

Job Details: 05/24/2023

"F7E1 Single speed wash motor failure, F9E1 Noto drainin, F10E2 vent wax motor, F8E4 over flow. Customer complaint unit is not completing a cycle all the time and is displaying error codes. She has to cancel and restart multiple times and eventually completes. I found the error codes for the sump and vent. Unit needs new sump vent wax. quoted she stated the will go buy a new one. owes 498.61; ordrng 1 W11414073 (Vent wax motor 96.43) and 1 W11416362 (sump 256.03)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricky E.

Job Details: 05/24/2023

customer stated that the lower rack tracks have had ballbearing come out and the dispenser will not open during a cycle.. the unit needs the lower rack tracks and the dispenser assy; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11032769 (dispenser)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Walkersville, MD 21793

Ricky E.

Job Details: 05/24/2023

"customer stated that the unit was making crunching in agitation. verified issue, unit has a faulty gearcase, shifter and splutch... need parts..; ordrng 1 w11454738 (gearcase)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/24/2023

"replaced motor, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model KEBC277KSS05

Near Silver Spring, MD 20902

Roberto I.

Job Details: 05/24/2023

"Cx complaint upper oven noisy when hot.Tested oven, heard vibration coming from cooling fan. Pulled unit out, found top and back covers vibrating. Used few spare pieces of foem strips to make cover and cooling fan tighter. Reinstalled and tested unit again, the noise didn't come back. Unit good to go."

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/24/2023

The vent arrived broken. Reordering vent W11369885; ordrng 1 W11369885 (vent)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS03

Near Silver Spring, MD 20904

Ricardo S.

Job Details: 05/24/2023

"Cx complains about an error code, inspected unit, F2e1 stuck keypad, panel not woking at all, connection cks ok, the previous technician had a different code.. f6e0 .. order console and cntrl board; ordrng 1 W11236885 (console) and 1 W10821712 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HZ4

Near Haymarket, VA 20169

Richard B.

Job Details: 05/24/2023

"CX complant. Noise from convect fan. Inspected unit and found convect fan blade slightly bent and after heating up , Hits convect fan cover , Replaced convect fan with new and tested unit, Unit heated to 350 without any noises. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, VA 20151

Demonte S.

Job Details: 05/24/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser / the whole unit powered off until they flipped the breaker. Checked the Dispenser Door. Dispenser is Closing properly. ( I advised that the cx clean the Dispenser Door. ) This area is known for surges. I advised that the cx gets a surge protector. Refrigerator is cooling and all lights are on. All 3 Fan Motors are working without turning the unit off. Cant tell if the boards are damaged. Unit will need the Main Control Board, Power Supply Board & User Interface. ; ordrng 1 WPW10624574 (Whirlpool Refrigerator Power Control Board) and 1 WPW10675033 (Whirlpool Refrigerator Electronic Control Board) and 1 W11330971 (Whirlpool Refrigerator Dispenser Control Board)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Baltimore, MD 21216

Dustin F.

Job Details: 05/24/2023

"CX complaint: coin chute stuck, Inspected unit, confirmed complaint. found spring broke and clip bent. replaced coin chute with pre id and tested unit, unit now working as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/24/2023

Replaced parts and ran a test cycle. The unit didn't leak

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/24/2023

cx complaint unit not cooling checked unit and found unit frosted over in freezer defrosted and found lose bimetal connetion not allowing unit to defrost . steamed out everything and tested unit is now running as designed .

We serviced a

AMANA RANGE

Model AER5735QAQ

Near Westminster, MD 21157

Brian R.

Job Details: 05/24/2023

cx complaint is unit doesnt heat like it should or heats to high at times and sound is almost gone now. tested and checked unit. units almost 20 years old and cx knows and many parts we cant get anymore. heated unit to 350. all burners and lights check. unit hits high of 353 and low of 344. unit checks and in range. advised to keep track of settings and temps and see how unit does. shes unit a small round temp reader and advised there is a lag in the temp of that catching up to unit. unit checks. job compete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Sterling, VA 20165

Jason A.

Job Details: 05/24/2023

CX complaint FRIDGE temps warm. FC temps doesnt get to freezing. Replaced harness & thermistors. Evap have weak partial frost pattern. See SDpics. 2CountSealSyst+NitrogenTest > JJ; (2CountSealSyst+NitrogenTest) and 4 W10913906 (couplers)s and 1 W11579351 (evap) and 1 W11504450 (evap coupler) and 1 W11506620 (evap coupler) and 1 W11109499 (drier coupler) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Harrisburg, PA 17113

Cody H.

Job Details: 05/24/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit ran as designed. While exiting the home, CX complained that they heard the sound again. CX states unit is randomly making a clinging sound while rotating. Not making unusual noises while technician is there, just noise of clothing hitting side of unit as its rotating. Called techline and spoke to Kirt who said unit seems to be working as designed. CX will need video with audio if noise persists but as of now no further work needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Ken M.

Job Details: 05/24/2023

"3rd rack roller assembly on the right side replaced and unit tested. Unit is working properly, no draining issue. Old part left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Powhatan, VA 23139

John P.

Job Details: 05/24/2023

Installed controls and valve ice maker did fill up with more water than previously

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Washington, DC 20008

Brian F.

Job Details: 05/24/2023

"Installed new damper motor, moved unit farther back into cabinet at the request of cx. Tested damper motor, damper cycling at normal noise level. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Dover, DE 19901

Frederick R.

Job Details: 05/24/2023

"CX complaint is lid lock stuck. Inspected/tested and found strike stuck in latch. Had to disassemle latch to repair. Replaced latch, bezel and strike. Tested after repair and WM is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Smyrna, DE 19977

Frederick R.

Job Details: 05/24/2023

CX complaint is IM not dispensing. Inspected/tested and found the unit has a burnt out augor motor. When you engage ice paddle the augor just buzzes really loud. Ordering augor motor. 4 in stock. Rescheduled CX for 5/31 am preferred. Verified with VL availability.; ordrng 1 W11202789 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Severn, MD 21144

Emmanuel R.

Job Details: 05/24/2023

"Cs unit is making a loud noise after repairs, confirmed complaint. I found the spaner nut was hand tight and rotor bolts aswell. I took my thor hammer and tighten the spaner nut, then i removed the rotor added a washer and lock tight because it didnt wanrt to tighten anymore. Tested unit, unit is now working properly."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Williamsburg, VA 23188

Orbie

Job Details: 05/24/2023

"cx complaint unit not working. verified cx complaint. found motor spinning but gear isn't turning with it. ordering gear kit, pin and motor.; ordrng 1 WP454512 (pin-spring) and 1 882699 (gear-drive) and 1 W10439651 (motor-drv)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Williamsburg, VA 23185

Orbie

Job Details: 05/24/2023

cx complaint unit takes 2 hrs to wash sheets. checked unit found no current codes. put unit on bulky/heavy duty cycle with a big blanket in it followed with a drain and spin just to visualize operation. advised cx to monitor future operation and to call back if issues persist.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hampton, VA 23669

Orbie

Job Details: 05/24/2023

cx complaint unit not functioning. checked unit found F5E2. found lidlock not locking unit but continuning to attempt to lock. unit needs lidlock to complete repair. send tech with control just in case.; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Washington, DC 20011

Samuel R.

Job Details: 05/24/2023

cx complaint unit is leaking gas.inspected unit and could not sense gas.will need gas sniffer and co meter to determine if unit is leaking.office advised they will call cx to reshedule; snapped 4 QuickPics

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Odenton, MD 21113

Emmanuel R.

Job Details: 05/24/2023

"Wrong door seal, i need the gray plastic one not the rubber one. Will need to reoder.; ordrng 1 W10667473 (lower dr seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/24/2023

"replaced cap and actuator, calibrated unit would not spin or agitate motor reading in range, but will not go through a calibration cycle. upon arrival cx had load that had just completed in unit, ordering acu and motor to complete repair.; ordrng 1 W10890624 (motor-drve) and 1 W11170319 (acu)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Keezletown, VA 22832

Danny R.

Job Details: 05/24/2023

cx complint not finishing cycyles i found gear case is bad will need gear case shifter and pully cx will think over repair; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W10754448 (shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near ,

Danny R.

Job Details: 05/24/2023

installed parts but when i went to fill with 600 the acccess vavult brooen half way through fill will need to come back tuesday to fill unit i r 600 and acess vavle made calls to offcie and lance; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, DC 20002

Sherwood

Job Details: 05/24/2023

"cx complaint washer stopped working, lid lock intermittent. beeps constantly washer stopped working, lid. arrived and found error code for shifter and stuck key. checked all connectiion and and they were fine. i was going to install actuator which was damaged anyway did a continuitiy test on harness to connection at actuator and i did not have continutiy between blue and black/ white wire. needs harness to fix.; ordrng 1 W11545744 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Baltimore, MD 21229

Dustin F.

Job Details: 05/24/2023

"CX complaint: unit not making ice regularly and have ice buildup on FC door and leaking through dispenserInspected unit, confirmed complaints. found ice dispenser door getting stuck open and found Filter housing clogged. ordering new filterhouse and everything that may be needed to replace ice dispenser door.; ordrng 1 W11423784 (assemblynseparator) and 1 W11423782 (ice door) and 1 W11423781 (ice chute assembly) and 1 W11162041 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Yorktown, VA 23693

Justin W.

Job Details: 05/24/2023

"cx complaint unit off balance. checked unit to find no stored error codes. performed calibration. confirmed front legs of unit needed to be lowered to level unit. leveled unit on four corners and tested with 4 towels during low speed spin and drain not bad. once spin ramped up. heard slight sound from gearcase advised cx issue could be in gearcase but id recommend starting with suspension since no oil was visible on bottom of unit. quoted cx for suspension remainder balance to change suspension 248.60$ 110 labor, 116.60 parts, shipping 15, tax 7$. cx to talk to husband prior to repair. advised quote good for 30 days."

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