Service History 515 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/22/2023

Unable to locate Unit Spoke With RTM who Stated she will keep an eye out for it.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model WDTA50SAKZ0

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/22/2023

cx complaint unit is leaking.inspected uit and could confirm cx complaint.tested unit and found tray filled with water.cleared water and cleaned float switch and will stil not let me start a cycle.float switch is not working properly.further inspection found drops of water comomg from front of sump.will also need sump on retrun visit as unit will not work without new float switch.W11545764; ordrng 1 W11545764 (float switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 05/22/2023

Did Not Make it to This Store Today.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 05/22/2023

CX complaint unit not spinning check unit found spin turned off on towel cycle turned on spin tested working as design explained to the CX cycle selection and operation unit currently working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Stafford, VA 22556

Thomas B.

Job Details: 05/22/2023

"Units top console damaged ordering the console, knobs, and end caps; ordrng 1 W10877390 (panel-cntl) and 1 WPW10520782 (End cap left) and 1 WPW10520780 (End Cap right) and 2 W11176265 (knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Upper Marlboro, MD 20774

Samuel R.

Job Details: 05/22/2023

unit was deemed unrepairbale with previous tech.did not chagre service call per office.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Centreville, VA 20120

Richard B.

Job Details: 05/22/2023

"CX refused service at door, Stated unit started working a few days ago , RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Quinton, VA 23141

Chris B.

Job Details: 05/22/2023

cx denied service ststaed unit is being replaced

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Culpeper, VA 22701

Danny R.

Job Details: 05/22/2023

installed parts chedcksok

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Millville, DE 19967

Michael E.

Job Details: 05/22/2023

Replaced the cab wrapper as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Ashburn, VA 20148

Demonte S.

Job Details: 05/22/2023

"inspected unit, found out light switch arm snapped off. interior light not working. installed new light switch tested unit and now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/22/2023

replaced im and auger motor tested unit working as desighned

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/22/2023

Replaced parts. Unit worked as designed.

We serviced a

WHIRLPOOL WASHER

Model WDTA50SAHZ0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 05/22/2023

f5e1 door switch door stuck open f1e2 stcuk key found screw holes in dw cabinite at both top corners mounting unit advised cx unit was installed very wrong not allowing door to shut and engage latch did show cx where the side holes are and how it should be mounted called tech line spoke with adrain

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Poolesville, MD 20837

Ricardo S.

Job Details: 05/22/2023

Replaced motor .. unti tested .. dryer sound better..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Glen Allen, VA 23060

Joseph D.

Job Details: 05/22/2023

Replaced failed baffle motor that was grinding and not shutting properly unit now cooling properly and silently

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Frederick, MD 21704

Marc M.

Job Details: 05/22/2023

"inspected unit prior to opening system. cx had unit unplugged for several hours. removed evap cover and found minimal ice remaining from previosu techs description. when testing evap thermistor (3.2k ohms at roughly room temp) i was shocked by the evap. found evap to ground was showing residual voltage (60v,68v,71v, etc) checked and found this is due to a severely shorted start device at the compressor (the arcing of the start device also caused the compressor to be extremely hot, contributing to the coolign concerns). changed start device w/ VS and observed full frost pattern and normal temps at the compressor. contacted techline to document. collected for labor, parts (not cbe) and tax.; used 1 WPW10350564 (RUN CAPACITOR), and 1 W11092533 (START DEVICE) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/22/2023

cabinet heating up when in use this vist used vent tester tested three times on air only all three test came back with poor all dryers light up informed customer took pic of vent appears to have blockage unable to verify if top is opening during checked checked while running and off no change in appearance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23661

Justin W.

Job Details: 05/22/2023

cx complaint unit not spinning. checked unit to find actuator not shifting and splutch worn due to improper shifting. replaced actuator and splutch. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Richmond, VA 23222

Chris B.

Job Details: 05/22/2023

cx comp unit frost over in fc insp unit conf cx comp found wire not seated in harness ordering heater harness to complete repair; ordrng 1 W11650661 (heater harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20017

Sherwood

Job Details: 05/22/2023

cx compliant not cooling. arrived and found evap with ice build up check heater connection were good ordering W11650660 to fix the defrost issue; ordrng 1 W11650660 (heater harness)

We serviced a

KITCHENAID FREEZER

Model KBBR306ESS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

Cx asked me to teach him how to remove the freezer door and basket. Removed and reinstalled door and basket for the cx. Also reinstalled icemaker shutoff extension (found it out of place). Collected $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chantilly, VA 20151

Richard B.

Job Details: 05/22/2023

"CX complant. Fresh food not cold. Inspected unit and found fresh food warmer than it should be. Found return vents clogged with ice. Cleared ice clogg with steam and cycled power to unit, Unit is cooling as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/22/2023

cx denied serveice

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Sterling, VA 20164

Jason A.

Job Details: 05/22/2023

CX complaint FRIDGE water leak behind unit. Replace CX supplied part. Turned on water . NO leaks. Cycle icemaker . Unit fills at icemalker> JJ

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 05/22/2023

CX complaint unit making noise check unit found noise coming from blower wheel on housing ordering wheel and motor; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 05/22/2023

"cx complaint unit making loud noise when doors are open , checked unit and found in test 3 damper makes loud noise . replaced with pre damper and found new damper makes even louder chattering noise when in test 3 . re ordering new damper for repair . all other major componets checked good all fans running as designed with no viberation . all valves sound good also when dispensing water . reordering damper; ordrng 1 wpw10479155 (damper)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Richmond, VA 23236

John P.

Job Details: 05/22/2023

Confirm CX is complaint of handle separated also found trim separated ordering trim installed handle to keep glass in place; ordrng 1 W10761018 (Trim) and 1 W10761014 (Trim)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Severn, MD 21144

Dustin F.

Job Details: 05/22/2023

"CX Complaint: unit wont spin or workInspected unit, confirmed CX complaint found tension pulley slung across unit, pulley had belt marks from belt rubbing. Readjusted belt and resecured pulley. ordering dryer repair kit to replace belt, pulley, and rollers.; ordrng 1 4392065 (Dryer repair kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23225

Chris B.

Job Details: 05/22/2023

cx comp unit leaks insp unit conf cx comp found when water is on to unit found constant stream coming into cabinet valve is stuck open ordering valve to complete repair; ordrng 1 W11175771 (valve)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/22/2023

"C xcomplaint is the unit is making alot of noise. Inspected unit and found the gearcase making alot of noise the shaft is loose causing the splutch to grind aswell, Ordering Gearcase and will use splutch on return and 1 W11449840 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23435

Justin W.

Job Details: 05/22/2023

cx complaint door gasket tearing and ice maker not working properly. confirmed complaint ordering ice maker and right door gasket to complete repair.; ordrng 1 W11548540 (ice maker) and 2 W10830274 (gasket)s

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Georgetown, DE 19947

Michael E.

Job Details: 05/22/2023

"CX complaint: lights flickering. Tested and verified complaint. I found it was the FC LED causing the problem. I replaced the FC LED, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Suffolk, VA 23435

Justin W.

Job Details: 05/22/2023

cx complaint unit door falls down when not latched. checked unit to find door parts on left side bad. ordering parts needed to fix unit.; ordrng 2 wp8268961 (friction sleeve)s and 2 wp8268990 (spring bushing)s and 2 wpw10337934 (spring)s

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Sterling, VA 20164

Jason A.

Job Details: 05/22/2023

CX complaint DRYER cannot sensor dry. Keeps running even after load is dry & load is very hot. CX has to run timed dry - CX will try a senosr dry. Test tub temp cycles on / off. Unable to check outside vent for airflow > JJ; ordrng 1 WPW10414398 (temp encode) and 1 WP3977767 (hi limit) and 1 WP8577274 (thermostat) and 1 W11627508 (ACU +10 at WP)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Newport News, VA 23607

Justin W.

Job Details: 05/22/2023

cx complaint after self clean unit not heating properly. checked unit to find bake element reading open. found thermal event occurred on cooktop. ordering cooktop to be shipped direct to cx. replaced bake element and tested unit heated to 350. unit workking as designed; ordrng 1 W11156895 (cooktop)

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near College Park, MD 20740

Samuel R.

Job Details: 05/22/2023

cx complaint unit is not closing door.inspected unit and could confrim.changed striker and catch still had issues opening.unit will need hinges.bringing door incase.W11371722 W11376139 ; ordrng 1 W11371722 (left hinge) and 1 W11376139 (right hinge)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Joseph D.

Job Details: 05/22/2023

"Found unit with clogged drain tube, clear ff drain and unit now draining properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/22/2023

"cx complaint unit making alot of noise , checkd unit and found when started loud noise coming from high side on unit . unit will need 2nd tch to properly remove unit with out damage to house or injury to tech . ordering all parts and 2nd tech; ordrng 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (cap) and 1 W11256462 (High-Voltage Diode)"

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Richmond, VA 23235

John P.

Job Details: 05/22/2023

"CX complaint unit not spinning, checked unit found error f7e4, checked unit found rotor bolt backed out tightened calibrated tested working as designed."

We serviced a

MAYTAG DRYER

Model MEDX500XW0

Near Vienna, VA 22182

Simon

Job Details: 05/22/2023

"CX complaints dryer squeaking noise.UNIT checkes .needs new rolles,tensioner and belt.SZ; ordrng 1 MEDX500XW0 (idler pully) and 1 WPW10112954 (belt) and 1 WPW10446781 (idler spring) and 4 WPW10314173 (drayer drum roller)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ranson, WV 25438

Ezra M.

Job Details: 05/22/2023

"loud humming noise when trying to dispense ice. found noise coming from auger motor, but also only getting crushed ice, found dispenser solenoid failed as well. ordering auger motor and dispenser solenoid.; ordrng 1 W11310391 (motor, dispenser) and 1 WP2152713 (solenoid)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, VA 23664

Carl A.

Job Details: 05/22/2023

"cx complaint of unit making noise and shaking,checked unit to find no error codes at this time,test ran unit to find some shaking and noise, checked unit over to find unit leaking oil and drive hub making nosie causing tub to wabble suspetion weak as well ordeirn part needed fore repairs as oil all over bottom of unit and part neat gear case covered as well in it cx dose not have email; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 WPW10006384 (Drive Belt) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23229

Joseph D.

Job Details: 05/22/2023

customer complaint unit will not spin confirmed complaint found bad capacitor replacd capacitor with van stock and unit working properly. ordrng 1 W11395618 (Cap for van stock) and 1 W11395618 (Cap for van stock)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/22/2023

REPLACED THE CONTROL AND RAN DIA ALL GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Baltimore, MD 21206

Justin S.

Job Details: 05/22/2023

auger yoke stripped when removing auger. replaced the seperator. the unit needs the divider; ordrng 1 WPW10309864 (divider)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Aldie, VA 20105

Ricky E.

Job Details: 05/22/2023

"installed parts, un it cks ok.."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Richmond, VA 23230

Joseph D.

Job Details: 05/22/2023

Replaced cntrl and interlock and unit no longer producing errors. Unit working properly heating as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/22/2023

"cx complaint unit not making ice and smells like spray paint . checked unit and found compressor kicks on and nothing gets cold . checked over all major componets and inlet valve with rec pump are running as designed . unit has leak and will need SS repair .; ordrng 1 WPW10218037 (evap) and 1 WPW10605286 (compressor) and 1 WP2313624 (Condenser) and 1 WPW10200037 (dryer) and 1 WPW10534030 (Valve, Hot Gas) and 1 SSTECH (SS TECH)"

We serviced a

WHIRLPOOL MICROWAVE

Model KUIX505ESS2

Near Richmond, VA 23227

Joseph D.

Job Details: 05/22/2023

Replaced valve pump and drain. Unit working properly . No issues found in test mode.

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Sherwood

Job Details: 05/22/2023

cx compliant not cooling.arrived defrost all the ice build up in fc. i installed the part. put fc back together tested defrost heater. this repair is complete

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Midlothian, VA 23113

John P.

Job Details: 05/22/2023

CX complaint unit making noise confirmed complaint coming from tensioner replaced tensioner tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Washington, DC 20010

Sherwood

Job Details: 05/22/2023

cx compliant not cooling. arrived and notice evap fan not working. and all other components were working .but part was the wrong ordering motor ordering W11661931; ordrng 1 W11661931 (motor evapjj)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leesburg, VA 20175

Demonte S.

Job Details: 05/22/2023

"inspected unit. found that cx says middle rack left side wheel was undone. installed adjuster kit, tested rack unit is working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Maurertown, VA 22644

Ezra M.

Job Details: 05/22/2023

"no ice production, found ice maker failed. ordering ice maker.; ordrng 1 WPW10300024 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Aldie, VA 20105

Demonte S.

Job Details: 05/22/2023

installed sump motortested unit no leaks detectedunit working as designedcx paid in full by checkcheck in blue money bag

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17402

Sal R.

Job Details: 05/22/2023

"CX complai nt is that then unti is not starting a wash cycle. i found that per Technical Service Pointer #: W11648603 Rev A, I found that Two-Step Start Behavior Change is not being followed. I was able to edjucat CX on the new start system. Unit test good. No saved error codes , unit recalibrated and a auto test run. Unit is opperating as designed."

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW3830IL01

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/22/2023

"Replaced parts, unit tested and oven works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Red Lion, PA 17356

Sal R.

Job Details: 05/22/2023

"Per the previouse tech, i was able to access and replace all parts. I tehn recalibrated the unit and ran a auto test. unit is opperating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23220

Joseph D.

Job Details: 05/22/2023

Found ice maker with frozen mold but would not dispense when prompted replace ice maker and you didn't not working properly

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Strasburg, VA 22657

Ezra M.

Job Details: 05/22/2023

"replaced tub and gearcase, calibrated unit, ran full diag cycle. no leaks, no errors, unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, VA 23220

Joseph D.

Job Details: 05/22/2023

Found unit running at 0 psi and pulling one amp put into test mode and on refrigerator compartment it was 8 lb and 6 amps on freezer compartment it went to two amps and 0 psi vacuumed and charge unit removed blockage from three-way valve unit now working properly

We serviced a

KITCHENAID RANGE

Model KFGD500ESS01

Near Dallastown, PA 17313

Sal R.

Job Details: 05/22/2023

"CX complaint is that the upper and lower oven is not igniter . I found that both igniters are ohming out between 25-30 ohms. I am also ordering both bake bars for the upper and lower ovens , I found the valve to not beopening as well. I am orderign all parts needed. Once the contract is apporved, please have someoen fporm the office call to set a retun date.; ordrng 1 WPW10546238 (valve) and 1 WPW10324738 (lower oven igniter) and 4 WP90767 (screws)s and 1 W11245221 (broil bar) and 1 WP7432P14360 (upper oven igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not making ice. inspected unit and verified complaint. icemaker harvests and calls for water but fill cup is frozen over. unit will need icemaker, valve and fill tube per service pointer W11560805 Rev. D. called tradecare team and was advised that they will more than likely be able to cover parts and labor but since cx pop delivery date is different than what they have in the system, cx needs to email in receipt before unit can qualify. left cx with tradecare email and phone number to call. cx paid 120 service call with c/c and will owe 457.59 to continue with repair without additional coverage; ordrng 1 W11455232 (icemaker) and 1 W11455388 (valve) and 1 W11677731 (fill tube)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/22/2023

"CX complaint is dryer shuts off and wont restart. Inspected.tested and could not dupicate complaint. dryer heates and spins properly. No errors. proper voltage at outlet and terminal block. . Based off CX description of what unit is doing Im ordering control, motor, blower wheel, harness and repair kit. CX says unit will randomly just shut down but still displays timer that counts down and heater still on. Cannot reschedule due to part availability; ordrng 1 W11525997 (control) and 1 W11549461 (motor) and 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit) and 1 W11556657 (harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Yorktown, VA 23690

Orbie

Job Details: 05/22/2023

"cx complaint unit not draining. verified cx complaint unit has water sitting in unit with no action from drain pump. 0ohm at control to drain pump. 33ohm at drain pump. plug drain pump back in, 33ohm at control. continuity between both brown/white wires from pump to control. advised cx to replace drain pump but cannot guarantee unit will be fixed after repair. cx unsure if repair or replace at this time. completing ticket unless cx calls back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near East Petersburg, PA 17520

Justin L.

Job Details: 05/22/2023

As per previous visit was able to cut into system and found no charge. Replaced compressor and drier and pulled into a 30 inch vacuum for 21 minutes. Charged system with 54g R600a. Pulled evap cover and watched evap for full frost pattern and pressures stayed normal. Informed cx to give unit time to cool properly. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Henrico, VA 23231

Chris B.

Job Details: 05/22/2023

cx comp unit drips from vent in rc insp unit conf cx cop found huge gap in bottom of rc cabinet called tech line spoke with rob stated unit si non repiarable tranfered to trade care unit will be replaced

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fairfield, PA 17320

Andrew S.

Job Details: 05/22/2023

Per previous diag I was able to remove the drum and found that the rear bulkhead has damage on it and is pressing in on the drum. I found that the drum has worn a groove in the bulkhead. I am ordering the bulkhead and the duct. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11162465 (Bulkhead) and 1 W11104018 (Duct)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Takoma Park, MD 20912

Brian F.

Job Details: 05/22/2023

"Installed new detergent dispenser, ran service test cycle, completed with no leaks or errors. Advised cx to fill rinse aid before running cycles. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Lancaster, PA 17601

Justin L.

Job Details: 05/22/2023

Cx complaint unit leaking causing damages. Was able to access unit and verify complaint. Found that the leak was due to hot side hose missing rubber gasket. No issues with unit left unplugged and water off so it didnt leak. Cx will replace hoses no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Richmond, VA 23226

Joseph D.

Job Details: 05/22/2023

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Dumfries, VA 22026

Robert W.

Job Details: 05/22/2023

CXComplaint is the hood light not working. Inspected unit and found buld blown replaced and tested unit still not working pulled bottom cover and found the socket connection loose causing the buld to short out and blow fixed connection and tested unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA8

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

"Cx complaint water leak from the door.Ran test mode, found 10-1 and 6-6 errors. Ran a test cycle, the dispenser worked ok. Removed outer door, no signs of any leak, the insolation pad inside the door was dry and clean. During the cycle the unit didn't leak. removed toe kick, found marks of water leaking from the float gasket. Tub gasket ok. Inspected part, found loose nut and gasket. Tightened parts. Collected $120 with check # 3442. If the cx call back, please pre id a dw clear door"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Holtwood, PA 17532

Sal R.

Job Details: 05/22/2023

CX complai nt was that the unit was not heating. I found that the element was broken due to use. I accessed and replace element (279838). Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Brian R.

Job Details: 05/22/2023

cx complaint is no ice now and ice bin broke and they sent ove out to her but not put together. tested and checked over unit. filter not being charged and empty. ice maker works when pressing test button. water line in fridge not froze. unit will need parts. did put together bin and install. as soon as parts are in office will schedule.; ordrng 1 W11162042 (Filter Housing Gray) and 1 W11546685 (Dual Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Washington, DC 20008

Sherwood

Job Details: 05/22/2023

cx compliant leaking from bottom. arrived and found left side of door ajar. as i inspected more found left side hinge was not closing all the way due to ice build up on hinge. removed ice from hinge check defrost component. door is now close as designed and heater is also working. cx had bags of ice in fc which were leaking on floor because door was ajar. unit is working as designed now

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 05/22/2023

Cx complained the unit did not power on. Installed new terminal block and wires and tested and it now powers on and heats. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Annapolis, MD 21409

Israel R.

Job Details: 05/22/2023

Customer complaint unit has condensation at the RC vent. I found the unit is letting humidityh through the gasket. The lower RC door is wide open. I adjusted the gasket. And the unit is now sealing and i can feel suction. added perma gum. To get the gasekt to reach. Unit is back to normal operations.; ordrng 1 212643 (sealer-gum)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Midlothian, VA 23112

John P.

Job Details: 05/22/2023

"CX complaint unit not making ice checked unit found error code E5, reset control ordering icemaker. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Winchester, VA 22602

Ezra M.

Job Details: 05/22/2023

"installed harness and console, verified unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, VA 23237

Chris B.

Job Details: 05/22/2023

cx comp unit valve is leaking insp unit conf cx comp found open valve unit will need valve W11455388 to complete repair; ordrng 1 W11455388 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sterling, VA 20165

Jason A.

Job Details: 05/22/2023

CX complaint WASHER tub came off suspension. Replaced suspension & level unit. Test cold & hot water connections & spin & agitate. Noisey bearings Tub wobble. . Tightened tub agitator nut. No gearcase leak. 2CountGearcase > JJ; 2CountGearcase) and 1 W10528947 (drive hub) and 1 W11454372 (gearcase) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Midlothian, VA 23112

John P.

Job Details: 05/22/2023

Prior to installing parts found damper opening and closing found door not sealing at ice chute. Ordering hinge and seal and bin. ; ordrng 1 W10917991 (Hinge) and 1 W11185686 (Bin) and 1 W10316760 (Thermistor) and 1 WP12028505AP (Cam) and 1 WPW10287601 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Hershey, PA

Cody H.

Job Details: 05/22/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Moseley, VA 23120

John P.

Job Details: 05/22/2023

CX complaint ice maker not making ice confirmed complaint found ice Maker only making one revolution before stopping restart ice maker still does one revolution never complete second revolution for fill; ordrng 1 W11548540 (Icemaker) and 1 W11548535 (Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Norfolk, VA 23513

Justin W.

Job Details: 05/22/2023

replaced sump tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23838

John P.

Job Details: 05/22/2023

Installed UI and console tested working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/22/2023

cx complaint unit was preheating to 425 degrees and found the glass shattered. I found front glass had a defect causing it to fail. unit needs front glass and nameplate to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11176456 (oven glass) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Annandale, VA 22003

Lloyd B.

Job Details: 05/22/2023

"Cx complained the unit did not advance. Inspectred the unit and found that the rotor bolt came off. Reinstalled bolt and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/22/2023

"cx complaint when preheating unit the unit displays a f6e1. entered diag and found f6e1. unit needs control, bake element and temp sensor to correct issue. once part is approved please reach out to cx and set up a retrun visit.; ordrng 1 W11528249 (control) and 1 WPW10181986 (temp sensor) and 1 WP9755770 (bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit is not making/ dispensing ice. Upon arrival I found that the ice bin has ice jammed up that it cannot break up to dispense. I then jumped the ice maker and found that there are a couple spots that the ice maker struggles to rotate. I am ordering the ice mkaer. I was able to set the return visit for Thursday 5/25 anytime.; ordrng 1 WPW10300024 (Ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVD1

Near Lewisberry, PA 17339

Fred G.

Job Details: 05/22/2023

cx complaint unit was draining and then unit just shut off. inspected unit and found no response on UI. found thermal fuse was faulty. ran jumper and found unit came back to life. tested drain pump and found 23 ohms. unit needs thermal fuse and drain pump to correct issue. called office and was informed the office had 2 fuses in office stock. scheduled cx for 5/30/23; ordrng 1 W10258275 (thermal fuse) and 1 WPW10348269 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 05/22/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Camp Hill, PA 17011

Fred G.

Job Details: 05/22/2023

i was able to assist CH in repairing the unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Ocean View, DE 19970

Michael E.

Job Details: 05/22/2023

CX complaint: no ice dispense and slow ice production. Tested and verified complaint. I found ice was stopping the auger from connecting properly. I cleared the ice. I lowered FC temp to increase ice production. Tested unit and it is now working properly. Job is complete

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Norfolk, VA 23518

Carl A.

Job Details: 05/22/2023

cx complaint of unit not making ice checked unit to find the harnes not fully seated in connector reseated wires in connector tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Virginia Beach, VA 23457

Branden R.

Job Details: 05/22/2023

cx complaint unit just steady draining . checked unit and found f13 error code . reset unit and found when powering on acu calls for drain locks door and unit wont cycle . ordering acu for repair . ordering pressure switch and drain pump just in case . door locks locking and unlocking so i dont think unit will need new lock . ordering all parts for repair .; ordrng 1 W11367297 (control) and 1 W11046209 (pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Reston, VA 20191

Richard B.

Job Details: 05/22/2023

"CX complant. Wrong color panel. Installed new correct color panel and tested unit. Working as designed.. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Rockville, MD 20850

Julian H.

Job Details: 05/22/2023

replaced parts & working properly

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