We serviced a
AMANA WASHER
Model NTW4516FW3
Near Arlington, VA 22204
Emmanuel R.
Job Details:
07/06/2022
"Cs unit doesnt complete cycle and makes a loud noise. I found the nut that holds the splutch assy together backed off and was laying on the ground, splutch started hitting the cover and wouldnt engage. I was able to torque the nut back on so the customer can use it but it damaged the cover and the splutch pulley. ordering splutch and cover. Rans test cycle and calibration. Unit is ok to use until we get the parts in.; ordrng 1 W10721967 (splutch) and 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manchester, MD 21102
Brian R.
Job Details:
07/06/2022
cx complaint is with temps in unit. took temp readings first of 15 in Freezer and 54 in FF. she said unit started with freezing things on top shelf then went from there. said unit never would change temp to what unit was set to. unit was set to 33 n 0 at time of service. top air flow cover in freezer had ice on it and evap was claer at time of service. will order parts needed and office will schedule.; ordrng 1 W11236851 (Damper) and 2 W10316760 (Temperature Sensor)s and 1 W11566894 (UI)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ02
Near Arlington, VA 22207
Christian C.
Job Details:
07/06/2022
Cx complaint IM does not stop. Inspected unit found bail arm not in slot. Secured bail arm and advised cx about bail arm. Cx paid for service call.
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWS3
Near Annapolis, MD 21403
Dustin F.
Job Details:
07/06/2022
"CX complaint: Dishwasher not runningInspected unit upon arrival, Found Start/resume button slowly blinking. indicating unit lost power during cycle. cleared it, ran through diagnostic cycle, and short run of normal cycle to test function. Everything checked out. Charging CX 120.00 for service fee job complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Baltimore, MD 21207
Keith H.
Job Details:
07/06/2022
cx complaint is sometimes unit doesnt come on. sometimes door wont lock so it wont spin inspected unit put into diagnsotics found f2e1 ui stuck..f5e3 lock lock failure ordeirn control console and latch; ordrng 1 W11135391 (console) and 1 W11162440 (cntrl-elec) and 1 W10810403 (lid lock assy)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Woodbine, MD 21797
Justin S.
Job Details:
07/06/2022
cx showed me that most of the burners are high except the 2 on the rear middle and left(pic). the burner caps are not locked into the heads they sit on. the right front and rear are swapped and the front middle and left are swapped. installed the correct caps onto the heads and the flames are all good now. informed the cx if they ever move them the caps must go back on the correct burners. the grates are cracked but informed the cx they are not covered. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Alexandria, VA 22301
David J.
Job Details:
07/06/2022
"Cx complaint unit would not run at all, dispenser is broken and heating element is bent in tub. Replaced all parts stated besides control board. Erased error codes and tested unit for 30 mins. Unit ran and had no leaks and zero error codes. Unit now working as intended."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Bethany Beach, DE 19930
Andrew W.
Job Details:
07/06/2022
Cx complaint is unit oven light comes on and flickers. inspected and verified complaint. when the oven door is opened the light comes on for a few seconds and then begins to dim low to bright and also flickers on and off. tested the light relay in diag mode and the same thing occured but the light stayed on the way it should slightly longer. no error codes present. shut the unit off at the breaker and was about to pull the unit out and realized i would need power to check connections at the control before simply replacing it. when the power was turned back on the unit light was working completely normal. tested multiple times and the light came on and stayed on. unit is working as designed. job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Clinton, MD 20735
Shane B.
Job Details:
07/06/2022
complaint is the fridge section not cooling properly. cx said freezer is cooling fine. when i arrived unit was set to recomended in both sections. prob shows 49 in fridge. i found evap is compeletly iced up. found RC thermistor is out of spec. evap fan is working. unit will need new evap fan with harness. cx paid for everything but labor. will pay 130 on return.; ordrng 1 W11087438 (motor-evap)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Bunker Hill, WV 25413
Danny R.
Job Details:
07/06/2022
the gasket was out of place reinstalled the gaskets checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Leesburg, VA 20175
Ken M.
Job Details:
07/06/2022
"Customer complaint is that the water flow is slow. Found an additional issue of the leds flickering. Unit tested and found that the unit has an issue with the filter housing, housing leaks with the filter removed, but the water pressure returned. Unit needs a new filter housing. Unit also needs a new fresh food led/driver assy to address the flicker issue.; ordrng 1 W10862461 (housing) and 1 WPW10515058 (light)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Midlothian, VA 23113
Joseph D.
Job Details:
07/06/2022
"replaced failed console, and connected to router, updated and ensured proper function of unit. working as designed. spaker working"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details:
07/06/2022
Cx complaint unit had no water pressure. Went to install dual water valve and when removed I had no water pressure coming from wall. Re installed and went to check water line shut off. Inspected and found it was no where close to open. Opened all the way and tested. Now have full water pressure. Other issue was there was barley any ice coming out of ice maker. Which would also be the reason as well. Unit is now working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Middle River, MD 21220
Milton J.
Job Details:
07/06/2022
CX complaint OTR light will not turn off. Installed new Control as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Petersburg, VA 23805
John P.
Job Details:
07/06/2022
CX complaint unit not making ice checked unit found wire for on-off switch not seated at connector seated wire tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Andrew H.
Job Details:
07/06/2022
Replaced evaporator dryer and drip tray. I pulled unit into a 30 inch vacuum. And filled to 5.5 oz. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Laurel, MD 20723
Andrew H.
Job Details:
07/06/2022
Replaced evaporator dryer and drip tray. I pulled unit into a 30 inch vacuum. And filled to 5.5 oz. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near White Hall, MD 21161
Neil H.
Job Details:
07/06/2022
freezer im leaking undernth new im needed and i tighten all the handles on the doors.cx needs am appt if possible.; ordrng 1 W10886939 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Queenstown, MD 21658
Jonathon C.
Job Details:
07/06/2022
"cx complaint, filter door will not close. tested, inspected, verified complaint. popped the cover open (was duct taped) pushed the filter back in, door latched. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Queenstown, MD 21658
Jonathon C.
Job Details:
07/06/2022
"cx complaint, filter door will not close. tested, inspected, verified complaint. popped the cover open (was duct taped) pushed the filter back in, door latched. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Arlington, VA 22204
Emmanuel R.
Job Details:
07/06/2022
"Cs unit is not cooling, Found the compressor not running while all fans are running, ran test40 no power coming from orion board at connector p15 to the compressor when in step 3, noticed a plastic burning smell coming from the orion board. Replaced orion board and compressor kicked on right away. Unit is having a control issue. Also replaced the UI and gemini board. Unit is now working as designed. Advised customer to allow 24-48hours for unit to get back down to temp."
We serviced a
WHIRLPOOL OVEN
Model WFE320MOJS0
Near Annapolis, MD 21401
Kevin P.
Job Details:
07/06/2022
"installed and tested new control, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Sparks Glencoe, MD 21152
Neil H.
Job Details:
07/06/2022
found no errors stored and i checked the over fill pan no water and ran dia unit went through no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Ellicott City, MD 21043
Robert L.
Job Details:
07/06/2022
"installed ui per previous, warter and light funcion returned, icemkaer had been working fine since last visit, reset power, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mechanicsville, VA 23116
Jerod R.
Job Details:
07/06/2022
"tested unit found unit has issue with ff thermistor location unit has service pointer , s-code S16360 covers labor; ordrng 1 W11457241 (evap cover kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Macon, VA 23139
Jerod R.
Job Details:
07/06/2022
"tested unit found unit upper rack out of square on left side was able to straigten , unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23228
Jerod R.
Job Details:
07/06/2022
"testedunit found unit has bad evap fan , not allowing air flow ordered new evap fan and harness; ordrng 1 W11559968 (fan) and 1 W11581973 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
07/06/2022
"cx complaint bail arm is not seated properly. checked unit, verified issue, replaced icemaker, advised cx to dump ice in bin and store in bag so new icemaker dirty cubes dont mix with clean ice, and to dump first couple of batches of ice. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Falls Church, VA 22046
Jason A.
Job Details:
07/06/2022
"CX complaint FRIGE RC warm temps. Items in FC door not frozen. Found evap frozen. Evap cover has a 1.2inch layer of frost. Tried to enable defrost. Turned off thermostat Cleared evap.Measure HTR & thermistor resistance, Called techline 7734039070. Replace control. https://s3.amazonaws.com/sm-backend-production-attachments/tech-sheet-W10872127-RevA.pdf > JJ; ordrng 1 W11613574 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Chesapeake, VA 23325
Zachery R.
Job Details:
07/06/2022
upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Chesapeake, VA 23325
Zachery R.
Job Details:
07/06/2022
upon arrival cx stated they were not aware of $120 service call. cx stated they will need to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Arlington, VA 22204
Emmanuel R.
Job Details:
07/06/2022
"Cs RH door is off alignment and rubbing on the bottom , and icemaker isnt making ice. I found the bottom of the RH door where the cam and pin is , it split so the door is wobbling around the hinge cant keep the door straight, unit needs a RH stainless door. Also found when you cross t-h on the jumper of the icemaker the icemaker tries to cycles but it just clicks and makes noises but never cycles properly, icemaker must be siezed or gears are not catching. ordering RH door and icemaker.; ordrng 1 W11178521 (nameplate) and 1 LW10413519 (dor-fip ms) and 1 WPW10470155 (cam-door) and 1 WPW10397055 (bracket) and 1 4317943 (icemaker) and 1 W11257307 (icemaker wires)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW02
Near Chesapeake, VA 23322
Austin D.
Job Details:
07/06/2022
checked unit and found a cracked outer tub for the unit. advised cx that the tub would have to be repalced. quoted cx and quote came out to around 1400 dollars. cx did not want to go ahead with repair at this time. added 90 dollars to other ticket for payment of service call.
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW02
Near Chesapeake, VA 23322
Austin D.
Job Details:
07/06/2022
checked unit and found a cracked outer tub for the unit. advised cx that the tub would have to be repalced. quoted cx and quote came out to around 1400 dollars. cx did not want to go ahead with repair at this time. added 90 dollars to other ticket for payment of service call.
We serviced a
KITCHENAID RANGE
Model KGRS505XSS01
Near Arlington, VA 22201
Christian C.
Job Details:
07/06/2022
"Cx complaint right rear burner is constantly on. When powering on unit they can ignite burner with a handheld lighter. Rear right burner knob does not adjust flame when turning. All screws for all orifaces would need to be drilled out. Called techline Called safety to document findings. Cx would be responsible for repair costs. Cx would like to talk to whirlpool and see if they can get it covered. If cx calls back order WPW10407680-rear oriface holders-qty2, WPW10407678-left front oriface holder-qty1, W10861630-right front oriface holder-qty1, WPW10319347-center oriface holder-qty1, WP3368921-burner head screws-qty10, and WPW10204705-manifold assembly-qty1."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Dover, PA 17315
Bernard M.
Job Details:
07/06/2022
"Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F0E3 overload, F8E1 long fill. Ran test cycle and found the water to have slow flow. Unit completed cycles without further issues. Replaced inlet valve using pre-id parts, recalibrated and ran test cycle. Unit completed test. Unit works as designed. Cx paid for full repair."
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Reisterstown, MD 21136
Brian R.
Job Details:
07/06/2022
cx answered and said she didnt know we were coming and units been working for her. said at first unit didnt work and then it started and was running fine ever since. no codes in unit. tested and ran unit. unit powered up and started and gas lit and unit heated. tested and checked over unit and unit runs as it should. nothing wrong with unit as of now and unit runs fine. vents is cleaned and cleared.job complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21217
Shane M.
Job Details:
07/06/2022
"cx complaint of smelling gas. no gas smell on arrival. pre heated unit to 350F. strong flames, unit reached 350F. preheated unit to 450F unit ignited right away. advised cx i can double check for smell gas leaks with a gas sniffer.; ordrng 1 gassniffer"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Alexandria, VA 22305
David J.
Job Details:
07/06/2022
Cx complaint unit not making ice and water makes a hammer sound when dispensing and very slow. Inspected unit and tried to force a harvest and Ive maker was in responsive. Tested water at dispenser and indeed it was making a loud bang at filter head. Found housing is also broke and is not solidly mounter. Quoted Cx for repair and will make the call to fix or get a new one today. Cx paid 120.00 for service call. ; ordrng 1 W11346623 (Filter head) and 1 Wp67001668 (Filter housing) and 1 Wp12568001 (Filter cover)
We serviced a
WHIRLPOOL RANGE
Model NA
Near Alexandria, VA 22310
David J.
Job Details:
07/06/2022
"CX canceled, had errands to run. Could not find model or serial number on unit anyways could not work on it."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20852
Julian H.
Job Details:
07/06/2022
CX complaint about unit leaking inspected and found a slow leak from motor need part; ordrng 1 W11416362 (sump/pump motor)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Pikesville, MD 21208
Keith H.
Job Details:
07/06/2022
cx complaint is unit was banging inspected unit put into diagnsotics found an error for off bablce removed bottom panel shocks are good. ran test it worked well also ran test with clothes in and it worked fine suggested cx use lighter loads to get more life out of unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
07/06/2022
"cx complaint doors not sealing - refrigerator , checked unit found door gasket no seating properly tryed to steamed and still didnt seal , replaced with pre id and steamed gasket unit is not sealing properly added washer to door to bring it up a little unit is sealing and running as designed c agreed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBB00
Near Pikesville, MD 21208
Keith H.
Job Details:
07/06/2022
cx complaint is frost buildup in freezer inspected unit and gap in freezer door seal i was able to heat and adjust gasket and its sealing good now unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details:
07/06/2022
"replaced control and thermistor, verrified all loads in diagnostics, compressor pulling .8 amps, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Pikesville, MD 21208
Keith H.
Job Details:
07/06/2022
repalced control and unit seems to be wokring but i found the million is shorted very cold to touch; ordrng 1 W11084813 (rail-mulln)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Phoenix, MD 21131
Neil H.
Job Details:
07/06/2022
replaced the control and panel and display unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Phoenix, MD 21131
Neil H.
Job Details:
07/06/2022
replaced the control and panel and display unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Chesapeake, VA 23324
Zachery R.
Job Details:
07/06/2022
"replaced control, spark module, harness, and installed insulation, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamston, NC 27892
Ronnie B.
Job Details:
07/06/2022
"removed and replaced evap fan, main control, and user interface. Went to replace ice box fan but was another evap fan in box. Went ahead and tested unit, all fans are working normaly at this point. Unit is cooling, fans working, controls and lights working, unit is working as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Fairfax, VA 22031
Jason A.
Job Details:
07/06/2022
Reschedule. CX will call for availability; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Falls Church, VA 22041
Emmanuel R.
Job Details:
07/06/2022
"Cs unit is making a loud noise when spinning, I found the long bolts that holds the drum while shipping still attached. Removed shipping bolts and tested unit. Unit is now working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Richmond, VA 23235
Joseph D.
Job Details:
07/06/2022
"found unit with pin to wheel not secured and unlevelled, reseated levelling wheel and unit now closing door properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Glen Arm, MD 21057
Neil H.
Job Details:
07/06/2022
"REPLACED THE VALVE,BIN,FILL TUBE UNIT TESTED GOOD DROPPED ICE IN I/M AND THEN FILLED."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Joseph D.
Job Details:
07/06/2022
replaced tub rung as per techline and advised cx to call back and wait for servicepointer of retooled part to be released if problem persists.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details:
07/06/2022
"ELW PROGRAM 2 YR WARRANTYCX complaint about mullion not flipping staying on the way to close door deli drawers not rolling out properly ui on door not raising temp and not having sounds greased mullion with VS opening and closing properly drawers out of tracks showed CX how to installed them properly issue with door ui not displaying temp properly need ui; ordrng 1 W11330486 (DOOR UI) and 1 350849 (grease), used 1 350849 (grease) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Frederick, MD 21701
Ricky E.
Job Details:
07/06/2022
"0-5 2-1 the customer stated that the unit when going into rince, will not agitate or spin. the unit will fill, but then it will spin slowly and will not finish.. fnd an off balance error and a stuck key error. removed errors and ran diag. all tests ck good, the unit would spin on any sped and will agitate on any speed.. ran the load calibration cycle to reset the unit... the unit cks ok... the unit may have trans issues"
We serviced a
JENN-AIR COOKTOP
Model JEC4536BS00
Near Rockville, MD 20853
Julian H.
Job Details:
07/06/2022
CX complaint about crack on cooktop need part CX PIF; ordrng 1 W10622122 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Annapolis, MD 21401
Kevin P.
Job Details:
07/06/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. unit freeszing things in ff section and dripping from air chute onto upper shelf intermittently. foun d compressor is extremely hot to the touch and only pulling .71 amps. unit will need a new compressor, uv dryer, and process stub as well as associated couplers, lok ring, and r600 refrigerant. 2ct sealed system and also inspect drain hose during service, its clear now and the drip pan has water in it at this time.; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Alexandria, VA 22301
David J.
Job Details:
07/06/2022
"(? Error code) communication between ACU F6-e4 float switch F6-e6 cool water F6-e3 suds Cx complaint unit has green light that just blinks. Wont start, inspected unit and found 3 error codes above. Inspected float switch for trash. Cleaned under float switch. Ran diagnostic cycle and found found after cycle lots of suds in water. Removed suds and cleared error codes. Ran a normal cycle for about 15 minutes. Re checked for error codes and had none. Believe the unit was over sudsing. There was a recent error code for a control communication but didnt get the code. Explained to Cx about cleaning dishes before putting them in unit how it can cause lots of suds do to soap used at the sink. Unit is now working as designed. If problem re occurs its possible unit may need a control board. Okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
07/06/2022
"Cc the unit not heating/ drying. found loose heater connection after seeing 7-1 error in diag. cleared and ran diag. unit now working, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details:
07/06/2022
CX Complaint is the unit just not working. Inspected unit and found error code F7E1 found the shifter isnt reading properly back to control also found clutch is skipping teeth because the shifter isnt working properly. Ordering shifter and clutch; ordrng 1 W11481722 (Shifter) and 1 W10721967 (Clutch)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Inwood, WV 25428
Danny R.
Job Details:
07/06/2022
unit had a loose harness on elelemnt reinstaled harness and then it heated to standard unit chrcvksok
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS7
Near Bethesda, MD 20817
Roberto I.
Job Details:
07/06/2022
"Cx complaint no power.Power supply ok. Found open filterboard fuse. Bypassed fuse by using a 20A resettable breaker. Unit didn't turn on, the control board received L1 but no neutral. Found open cavity thermostat and possible issue with door interlock. quoted repair $394.28 with $145 labor for cavity thermostat W10864742, 2 fuses W10138793 and 2 door interlocks W11197766 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W10864742 (cavity thermostat) and 2 W10138793 (fuse)s and 2 W11197766 (interlock)s"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Washington, DC 20017
Shawn D.
Job Details:
07/06/2022
arrived with sammy no answer we waited 20 minutes then moved on no one came to door
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AR
Near Westminster, MD 21157
Brian R.
Job Details:
07/06/2022
cx answered door and said she did not have service set up with us as the place she got unit came out to fix and her unit works fine now. advised i will update and close her ticket out.
We serviced a
WHIRLPOOL DISPOSERS
Model WG1202PH1
Near Washington, DC 20024
Shawn D.
Job Details:
07/06/2022
arrived and cx is the renter and only has owners contact by email. hes going email owner and ask him what he wants to do since unit is out of warrenty. cx did say owner purchased place and hes the first to live here but building is way older than a year.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23228
Jerod R.
Job Details:
07/06/2022
tested unit found unit has bent cabinet and rear panel making unit go out of balance do to the lean; ordrng 1 W10676680 (cabinet) and 1 W11486091 (rear panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Yorktown, VA 23693
Carl A.
Job Details:
07/06/2022
"cx complaint of unit not working ,checked unit to find the foillowing errror codes F4E3,sump dead.replaced sump and motor tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near North Bethesda, MD 20852
Julian H.
Job Details:
07/06/2022
"CX complaint clicking noise from the back Tested fans, compressor, damper and icemaker. Inspected compressor on a test found that refrigerant makes a sound which CX identified explained that this sounds are normal on this refrigerator is the way refrigerant flows inside system and expands taped also water lines on the back so they wont be hanging and causing an issue documented call "
We serviced a
KITCHENAID COOKTOP
Model KICU500XBL
Near Annapolis, MD 21403
Dustin F.
Job Details:
07/06/2022
"CX COmplaint: PArt of Cooktop not workingInspected unit, ( Sealed to countertop) found F47 Communication code, Tried recalibrating with code 28 for the model number. UI displayed Error then rethrew the F47.From Here, I have to Check the Fuses on the Filter Board and the UI Board ( Module Board Could Be bad as well) However, Unit is Sealed to COuntertop with Cualk. CX has to have unit out and available for Service. CX asked me to give him part prices, then decided he wants to look for a new unit. IF he cant, and has to have it repaired, he will call back. He understands if its not within the 30 days after today he WILL have to pay another 120 fee. Charged CX for 120.00 via card and completed. WPW10328453( module)WPW10328453 (UI Board.)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23513
Carl A.
Job Details:
07/06/2022
cx complaint of unit not heating checkedu nit to find the oprating therastat open as it was reciving 120 on each leg and 234 across but when ohmed out ohmed open replaced thermastat tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Roberto I.
Job Details:
07/06/2022
CX complaint Rc too warm.Temp check showed Rc 51F and Fc 1F. Found evap fan noisy and frost all over the freezer. Seems like the fan is not running fast enough. Ordering evap fan W11369036. Pre id control to be used on return just in case; ordrng 1 W11369036 (evap fan)
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Springfield, VA 22151
Jason A.
Job Details:
07/06/2022
CX complaint FRIGE FC door not closing. Replaced FC door & gasket. Heat seal to remove wrinkles. Test doors operate & close properly. Used a bright light in FC to check for airgaps > JJ
We serviced a
KITCHENAID HOOD
Model KXU8036YSS0
Near Darnestown, MD 20874
Julian H.
Job Details:
07/06/2022
CX complaint about fan motor not working switch not turning on fan removed control panel and found a broken housing as well need parts CX OWES LABOR $110; ordrng 1 W11387938 (housing) and 1 W11193832 (swtch-rckr)
We serviced a
KITCHENAID COOKTOP
Model KFEG504KPS0
Near Stafford, VA 22554
Robert W.
Job Details:
07/06/2022
CX Complaint is the unit is sparking and control wont come on anymore. Inspected unit and found the main harness is burnt up near control causing the sparking issue off the chassic of unit. Ordeering Control and main harness; ordrng 1 W11088877 (Control) and 1 W11188432 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Suffolk, VA 23435
Anthony D.
Job Details:
07/06/2022
replaced dispenser and inlet vavle tested unit working as designed
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Leesburg, VA 20176
Ken M.
Job Details:
07/06/2022
Customer complaint is that the waveguide cover on the side of the unit started to burn orange. The upper cover is burnt through. Unit needs a new magnetron and cover.; ordrng 1 W10915651 (cover-plt) and 1 W11346197 (magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Nottingham, MD 21236
Milton J.
Job Details:
07/06/2022
Complaint lights out. Installed new RC Door Switch as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
JENNAIR RANGE
Model JDRP436WP02
Near Baltimore, MD 21231
Shane M.
Job Details:
07/06/2022
installed all parts. collected labor
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Branden R.
Job Details:
07/06/2022
"cx complaint unit leaking checked unit found no error codes stored to unit , let unit run and found gakest flipped over itself allowing small drops of water to run down gasket onto floor , unit will need new gasket for repair cx agreed .; ordrng 1 W11498831 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ken M.
Job Details:
07/06/2022
Customer complaint is that the right door gasket is torn. Visual inspection confirmed issue. Gasket replaced and heated to close gaps and remove wrinkles from shipping. Door is sealing properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Manassas Park, VA 20111
Ezra M.
Job Details:
07/06/2022
"installed new valve, noise gone."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Middletown, DE 19709
Taylor F.
Job Details:
07/06/2022
Cx canceled at the door.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Stafford, VA 22556
Robert W.
Job Details:
07/06/2022
Replaced Regulator and manifold tested and smelled for gas nothing coming from under unit at regulator nothing coming from manifiold area tested burners and unit doesnt have a gas smell unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Berlin, MD 21811
Michael E.
Job Details:
07/06/2022
"CX complaint: clothes balled up, white spots and dry spots. Tested anbd verified complaint> No error codes. No problem running through diagnostic cycle. Water level is very low on normal cycle auto sensing for fill. Went over detergent use with CX. Replaced agitator and went over soil level setting use with CX. Ordering control W11429620 and pressure switch hose WP353244 just in case. Cannot reschedule due to SO part.; ordrng 1 W11429620 (ACU) and 1 WP353244 (pressure switch hose)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hampton, VA 23669
Justin W.
Job Details:
07/06/2022
cx complaint washplate has holes in it. confirmed complaint. ordering washplate to complete repair.; ordrng 1 W10902814 (washplate)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Laurel, MD 20724
Andrew H.
Job Details:
07/06/2022
Cx complaint is the unit is still shaking violently during the high speed spin cycle. Cx showed me a video of the unit in the spin cycle. And it showed the unit shaking to the point where the cabinet is flexing at the bottom of the unit on the side. I could see the basket is out of round. I called tech line and explain the issues of customers having I explained that the basket is out of round and this could be causing the off balance and shaking of the basket in the high speed spin tech line gave me file number after documenting the issues. Ordering basket and spanner nut. Basket is over size part and I inform customer that they may receive the basket here and to check it when they receive it. Please reschedule when ETA on basket. both parts and stock at triplesFile 7734040358; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spanner nut)
We serviced a
TRIBLES TRIBLES
Model n/a
Near Norfolk, VA 23513
Justin W.
Job Details:
07/06/2022
picked up washplate
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Glen Burnie, MD 21060
Andrew H.
Job Details:
07/06/2022
Cx complaint is the unit is making a sound. Inspected unit and found sound coming from idler pulley. I quoted customer for replacing idler pulley customer okay to repair I replaced either pulley and tested unit. Units now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDH2
Near Virginia Beach, VA 23462
Justin W.
Job Details:
07/06/2022
cx complaint unit needs tub wheel installed. installed part supplied by cx and ran diagnostics on unit no error codes. unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Carl R.
Job Details:
07/06/2022
"Other.ERROR CODE E01 F03. Removed dryer from top of washer. Turned off water and removed lid to washer. Removed water valve and water lines. Installed new valve, lid, water lines and stacked dryer on top of washer turned water back on, cleared fault code f3e1. Ran test, nonleaks no code. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gordonsville, VA 22942
Eric F.
Job Details:
07/06/2022
"Confirmed cx complaint unit not cooling. Plugged in unit, found control resetting over and over again, compressor not powering on, lights were on. Likely short on compressor start circuit or with start device/capacitor. Ordering parts.; ordrng 1 W11524469 (control) and 1 W11524472 (start device) and 1 WPW10350564 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Herndon, VA 20171
Carl R.
Job Details:
07/06/2022
"Dishwasher control panel is not working, A1 F1 error code. Turned off power and removed the door skin and unplugged the wire harness from the control board. Removed a total of 8 screws. In stalled new console with out control panel. Installed door skin and turned on power. Tried to erase code. Code will not delete. Ordering new console control. ; ordrng 1 W11084865 (Harness) and 1 W11414079 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Lebanon, PA 17046
Justin L.
Job Details:
07/06/2022
"Cx complaint they were mid use and unit shut down. Was able to access unit and found powered down. Had cx power breaker and found 242VAC incoming power, Attempted to power on but unit responsive. Removed and found fuses reading OL. Found unit overloaded and shorted out. Ordering the necessary parts for repair and once in office will need to set return; ordrng 1 WPW10396615 (display board) and 1 W10857233 (module) and 1 W10885135 (module) and 2 WPW10328492 (fuses)s"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Reston, VA 20191
Carl R.
Job Details:
07/06/2022
CX NEEDS THE DDOOR TO BE REVERSED.. Reversed dryer door. Tested door after location swap. Door opens and closes properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW0
Near Frederick, MD 21703
Ricky E.
Job Details:
07/06/2022
"w10823696 186.56, wp3149400 62.94, labor 120.00, shipping 15.00, tax 14.97.... the unit has a blown right front element and switch... the customer was trying to make a deal with his tenent, and seemed as he didnt want to pay... the customer must pay in full if he wants the repair, prior to going back to the home.... customer did not pay..."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Vienna, VA 22180
Carl R.
Job Details:
07/06/2022
"SOAP DISPENSER NOT OPENING DURING WASH CYCLE. DOOR IS FREE OF ANY DETERRENT BUILD UP. Inspected dishwasher and noticed that the dispenser door is not functional. Door is staying open and seldomly locking unit dispenser door, is getting power. Fnctional wise unit isn't allowing the door to dispenser to function properly. Replaced dispenser due to functionality. Replaced heater element S17304. Removed dishwasher from underneath counter, remove 2 plastic fasteners and heater element. Installed new heater element and plastic fasteners. Tested unit for leaks. No leaks seen. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Annapolis, MD 21401
Kevin P.
Job Details:
07/06/2022
"cx complaint she was given no instruction and doesnt know how to operate the unit, went over fundamentals of the unit and advised her to refer to manaual for specifics on the different cycles. unit tests good, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Berlin, MD 21811
Michael E.
Job Details:
07/06/2022
Replaced auger shaft as per previous diagnosis. Tested unit and it is now working properly. Job is complete