Service History 513 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Reading, PA 19608

Cody H.

Job Details: 05/08/2023

"CX complains unit is not producing ice. CX complains unit is not rotating ice out of icemaker and continues filling which causes unit to leak. Found Icemaker to not rotate but will call for water, was able to replace icemaker with pre I.D part. Tested new icemaker under test 44, icemaker rotates and tested water fill under test 45, icemaker fills with water. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/08/2023

cx complaint was unit would make loud banging sound when spinning confirmed issue seen that the suspension wasnt no good replaced the suspension cailbrated unit everything was working like it should be

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lancaster, PA 17603

Justin L.

Job Details: 05/08/2023

"Cx complaint unit has burning smell. Was able to access unit and found no saved codes. Checked under unit and found belt was cause of issue. Replaced belt with one from van stock and ran auto test and drain and spin. No further smells coming from Unit. Contacted techline with findings Unit now checks good no further work needed; ordrng 1 W11239857 (belt (JL VS)), used 1 W11239857 (belt (JL VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Manassas, VA 20110

Robert W.

Job Details: 05/08/2023

CX Complaint is the unit wont cycle. Inspected unit and found error F7E3 F7E4 for basket not engaging. Found the Actuator testing out of range ohm out motor and motor is in range. Ordering Actuator and will use control on return.; ordrng 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20005

Sherwood

Job Details: 05/08/2023

cx complaint rc not cooling. found fc frost over and drain clogged ice on heat. clear ice from drain and heater also the vent to the rc was blocked with ice. did a ohms reading on heater read 100 ohms which isnt the correct reading. did test thermistor. reading was correct considering the fc temp. recommend heater. cx did want to order part.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Thomas B.

Job Details: 05/08/2023

Auger motor not engaging removed and replaced the supplied parts tested for proper use still not engaging auger motor unit will need new auger motor assy and cx states been a issue with ice timed making only has made half a bin the last 3 days ordering ice maker as well; ordrng 1 W11310391 (Auger motor assy) and 1 WPW10169511 (coupling) and 1 W11546935 (Ice maker)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Demonte S.

Job Details: 05/08/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Ice Maker. Ice is in the mold. Twisted Ice Maker to Test mode. Ice Maker isn't Harvesting. I then checked the Ice Maker for voltage. Voltage is 7.68 Volts. Unit will need Control Board & Ice Maker. ; ordrng 1 W11596827 (ICEMAKER) and 1 W11580234 (Main Pbc)

We serviced a

MAYTAG DRYER

Model MEDB955FC1

Near The Plains, VA 20198

Daniel J.

Job Details: 05/08/2023

spoke with customer purchased extanded warranry through bray and sraff informed will need to have warranty company build work order so its not out of warranty; saved tckt

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Williamsburg, VA 23185

Orbie

Job Details: 05/08/2023

"Unable to find model number on unit. Pulled unit out with second tech. found blown fuse, verified blown fuse before installing. installed fuse, tested unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Crofton, MD 21114

Alexander D.

Job Details: 05/08/2023

cx complaint upper rack keeps falling out. inspected unit and verified complaint. found RH rack stop fell off and laying in bottom of unit. doesnt look damaged in anyway. reinstalled upper rack and rack stop. tested unit. unit is now working properly

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/08/2023

"cx complaint no operation, checked unit found open thermal fuse, jumpered fuse, verrified load functions in diag, replaced fuse, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/08/2023

dbl ovenf6 e1 error checked re;lays and found ribbon damage ordering control and console; ordrng 1 W10550511 (control) and 1 W10849197 (conspole)

We serviced a

JENNAIR COOKTOP

Model JED8430BDB

Near Rockville, MD 20852

Roberto I.

Job Details: 05/08/2023

"Replaced part, unit tested ok."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Newport News, VA 23602

Justin W.

Job Details: 05/08/2023

cx complaint unit hums during use and leaks from front. checked unit to find no error codes. found during sump activation sump is humming loudly. ordering sump and element to complete repair.; ordrng 1 W11416363 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF577KPS02

Near Odenton, MD 21113

Alexander D.

Job Details: 05/08/2023

"cx complaint unit making chattering noise from door hinge while dispensing water. inspected unit and verified complaint. advised cx that unit is operating as designed and noise is normal when water pressure is strong. advised that i normally just close the shutoff valve halfway to get noise to stop. when i said that cx pulled unit out himself with nothing to protect floor before i could stop him to put my mat down. found shutoff valve to unit is a push/pull valve and cant close it halfway, just on or off. advised cx to contact builder to see if theres another shutoff somewhere in the supply line they can close halfway to reduce pressure to unit. pushed unit back in and found lines in floor, pic saved. cx said theyre probably from when they replaced the previous unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17408

Sal R.

Job Details: 05/08/2023

I was able to access and pick up the data loger. Informed CX that someone form teh office will be incontact with her to review findings.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near South Riding, VA 20152

Daniel J.

Job Details: 05/08/2023

per notes installed right side door gasket heated and checked seal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Alexandria, VA 22303

Jason A.

Job Details: 05/08/2023

CX complaint FRIDGE not making ice. Test 56 E5 error returned & has not made any ice. Replaced icemaker & reset breaker. Test 57 icemaker harvest & filled with water. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Washington, DC 20007

Sherwood

Job Details: 05/08/2023

cx complaint not draining. found item in drain pump. unit is drain again.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near McLean, VA 22102

Christian C.

Job Details: 05/08/2023

Opened up part box and found porcalin piece defective. Reordering element support.; ordrng 1 W10909479 (element support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Delmar, MD 21875

Michael E.

Job Details: 05/08/2023

Replaced defrost heater with harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Sparrows Point, MD 21219

Dustin F.

Job Details: 05/08/2023

"CX complaint: long dry timesInspected unit, confirmed unti heating properly but not drying clothes. used Vent tester from van stock and found vent clogged or dirty and restricting air to dryer. Advised CX to get vents cleaned.; ordrng 1 w11224254 (Vent Tester (DF VS)), used 1 w11224254 (Vent Tester (DF VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burke, VA 22015

Jason A.

Job Details: 05/08/2023

CX complaint FRIDGE not making ice. Replaced door & test 44 harvest but wont home or fill. Test harness continuity & bin switch & on/off sw. Used UI from original door & harvest & fill complete. Took original FC door back > JJ

We serviced a

WHIRLPOOL WASHER

Model Mhw6630hw1

Near Richmond, VA 23227

Joseph D.

Job Details: 05/08/2023

Unit with failed main bearing and dispenser needing update. Quoted cx for repair. Cx declined. Two count two tech. ; ordrng 1 W11378552 (Drum)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Potomac, MD 20854

Roberto I.

Job Details: 05/08/2023

"Replaced parts and ran a couple of cooking cycle with water. The unit worked as designed. Collected $125. Rossware payment said transaction ok, but the p/o didn't show any payment. Called office, unable to confirm. Advised cx, if the payment didn't go trough we will get back to her."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 05/08/2023

cx complaint unit takes long time to heat.inspected unit and found unit bake lement broken.unit will need a new bake element.cx paid in full W10779716 100 tibles; ordrng 1 W10779716 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Norfolk, VA 23511

Carl A.

Job Details: 05/08/2023

"replaced fc door,and logo is being shipped cx spoke with someon at the parts ware house tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Winchester, VA 22602

Ezra M.

Job Details: 05/08/2023

"not powering on consitantly, stopping mid cycle. unit not storing a model or serial numbers. called and spoke to chris w/ techline "

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Jason A.

Job Details: 05/08/2023

CX complaint FRIDGE not making ice. Has not made any ice since last service. Replaced icemaker & LED driver. Plugged unit in & all LEDs are working. Icemaker harvest & fill. NO LEAKS > JJ

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Bowie, MD 20716

Alexander D.

Job Details: 05/08/2023

"cx complaint unit wont run, just makes humming noise. inspected unit and verified complaint. found motor seized. will try to run if i turn drum by hand while pressing start but it shakes and stops immediately. noticed drum wont turn one way, hits a hard stop. motor, rollers, belt and drum look good. found blower wheel jammed up. 2 big wads of lint caught in same fan blade. cx said sometimes the lint falls off screen as theyre pulling it out and falls into duct. removed clog and tested. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 05/08/2023

"customer stated that the unit was rattling during cycles.. unable to verifiy a rattle, but the door was loose at the lower hinge.. secured the hinge screws, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model wfw70hebw0

Near Washington, DC

Sherwood

Job Details: 05/08/2023

cx complaint f8e1 error code. found f5e2 and f0e1. did sevice found cold water coming into unit slow. installed water valve and unit is just draining everytime it turns on. called tech support and they were closed. prior to doing work landlord said he will pay after install he said to bill his office. will have to return for more diag; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Odenton, MD 21113

Alexander D.

Job Details: 05/08/2023

"moisture sensor harness was supposed to be shipped to cx. upon arrival cx said they havent received it yet and contacted office to let them know. seems job just wasnt taken of my route. after talking to cx about problems, decided its possible sensor harness is shorting and could damage new control/ui and should wait for harness to come in before replacing control and ui. harness is in stock @tribles now. reordering and scheduled return visit for 5/15. advised cx to call office and see if he can get sooner appt if the one being shipped here arrives.; schdld next appmnt for 5/15 MON !"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Gaithersburg, MD 20878

Brian F.

Job Details: 05/08/2023

"Cx states unit won't power on, tested and confirmed power button not working. Entered diagnostic mode, found saved f6e2 (communication error: ui cannot hear acu) f2e1 (ui stuck botton). Installed new console, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Dinwiddie, VA 23841

John P.

Job Details: 05/08/2023

Installed mullion and gasket tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hanover, PA 17331

Drew B.

Job Details: 05/08/2023

cx complaint that unit is making thuimping sound throughout the cycle they have just gotten it and claims its the way from the start when arrived ran codes no codes and ran auto test for perfomrance operations and found unit to fill no issues with water psi unit is levled draibn hose has air gap and proper length in pipe and height off floor.. the unit suspenion..is good cx unhappy with product movment and noise.. ran drain spin with a sheet in to show cx product expectons.. unit is functional today.30 day cx window ..

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/08/2023

cx complaint was unit was making a burning smell and making a loud nosie confirmed issue front the smell coming from the heating element checked element everything was just fine the loud nosie was coimg from the bottom right side roller ordering kit to replace called safey 6336882; ordrng 1 4392067 (rollers)

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Dover, PA 17315

Sal R.

Job Details: 05/08/2023

"Per the previouse tech, i was abe to access and replace all part . Unit testv good."

We serviced a

KITCHENAID OVEN

Model KOST100ESS04

Near Woodbine, MD 21797

Marc M.

Job Details: 05/08/2023

cx complaint unit will intermitently power on and off. inspected unit and found power supply junction box to have a loose wire nut that backed off and allowed the L1 to arc and short power to the ui. trimmed the L1 back to clean wire and attached a new wire nut. tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Takoma Park, MD 20912

Brian F.

Job Details: 05/08/2023

"Cx states dishes not drying. Entered diagnostic mode found f3e2 (thermistor/OWI shorted), f6e6 (inlet water cool water), and f7e2 (heater stuck on). Installed new control, ran service test, completed with no errors, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 05/08/2023

" tech line was unable to give an explanation on the repair. tech line guessed that the power switch, inverter or power board is the issue.. the inverter is new, and the unit isnt showing power outage all the time... the unit will need the power board...; ordrng 1 WPW10624574 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/08/2023

REPLACED THE CONTROL AND THE BLOWER UNIT WAS TURNED BACK ON AND WAS ON FOR A MIN THAN THE BASMENT LIGHTS WENT BLANK AND TOLD THAT THE UPSTAIRS LIGHTS DID THE SAME UNIT WILL STAY ON FOR A MIN THAN OFF NOW ELECTRIAN NEEDED THAN AFTER THAT ISSUE FIXED ANY OTHER PROBLEMS CAN BE FOUND ALSO INSIDE THE BREAKER BOX IT WAS A FLASH BEHIND THE BREAKER ITSELF ONCE WHEN IT TRIPPED

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Dover, DE 19901

Taylor F.

Job Details: 05/08/2023

Cx complaint is unit not washing properly. Tested unit and found poor flow from all spray arms. Found the filter to be heavily clogged not allowing water through to the sump. Cleared filters and unit is now washing much better. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near West Springfield, VA 22152

Jason A.

Job Details: 05/08/2023

CX complaint FRIDGE no ice. Found icemaker harness not clipped in. Replaced icemaker used wiretire to secure. Level doors. Clean condenser & cover. Harvest & filled. FC LED is out > JJ; ordrng 1 W10884720 (icemaker harness) and 1 W11338583 (bulb FC) and 1 W11445850 (FC switch)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Hollywood, MD 20636

David J.

Job Details: 05/08/2023

CX complaint unit made a loud noise and screeched very loud arrived today to inspect unit ran diagnostic cycle and found during spin cycle. Unit made a lot of banging noise during spin. Lifted unit and inspected underneath and found a lot of black oil over everything. Customer has stated another company had come out and struggle to change of heart that was purchased off Amazon. found black oil all inside motor as well as found JB Weld holding Splutch assembly onto gear case. CX stated they did not want to do any work to unit and are going to purchase a new unit. No work was performed at this job. CX did not pay.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Carlisle, PA 17013

Fred G.

Job Details: 05/08/2023

cx complaint unit keeps dispensing water even when not asked. inspected unit and found 0 saved error codes. ran auto test and found water was coming from inlet valve even when closed. replaced inlet valve and found unit now checks good.

We serviced a

JENN-AIR RANGE

Model JDRP430HL01

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/08/2023

replaced cooling fan. tested unit. preheated unit to 350 and cooling fan did start running and unit finished preheating without giving error. let cx feel airflow from cooling fan. unit is now working properly

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Great Falls, VA 22066

Demonte S.

Job Details: 05/08/2023

"Installed the Control Boards, User Interface, Left Hinge & Right Hinge. Tested the unit. Unit is Heating. Unit is working as Designed. ( Cx will need to wipe out the Oven. There is Grease / Food splatter every where. This is why the Oven is smoking when trying to use. Please see Sd Pictures if any questions.)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Montpelier, VA 23192

Thomas B.

Job Details: 05/08/2023

Cx complaint unit will not spin checked capacitor and shifter both are operating properly however the unit will not go into agitator or spin tried to reset however still not attempting to switch agitator ordering the control to fix the issue qouted 413.34 for control board. Cx paid in full By CC; ordrng 1 W11654023 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Sterling, VA 20164

Demonte S.

Job Details: 05/08/2023

Inspected the unit. Found that the cx is saying that the Dishwasher will not start a cycle. Ran Service Diagnostics on the unit. Error codes are F8E4. Checked the Float Switch. Found that the unit is leaning forward and isn't level. Leveled the unit. Removed all Water.( I advised to the cx that the Dishwasher has to be secured. I also advised that the lower Rack will need to be loaded properly. Plates only up front of the Door and all other items can be put in the back of the lower Rack. I advised that the cx reads the manual / Use and Care Guide. ) Cleared error codes. Ran Service Test. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/08/2023

REPLACED BOTH RC GASKETS BOTH SEALING

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Salisbury, MD 21801

Michael E.

Job Details: 05/08/2023

"Replaced inklet valve as per previous diagnosis,. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Virginia Beach, VA 23453

Branden R.

Job Details: 05/08/2023

cx complaint unit not cooling checked unit and found no frost pattern at all found compressor locked up trying to pump but stopping . all marjor componets checked out in range . unit will need ss tech and compressor for repair .; ordrng 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (Charging Tube To) and 1 W11109499 (dryer) and 1 SStech (SS TECH)

We serviced a

JENNAIR MICROWAVE

Model JMC2430DS01

Near Towson, MD 21204

Shane M.

Job Details: 05/08/2023

"found a fuse stuck in blower wheel. removed item. tested unit, blowermotor stil making slight noises. went to installed new blower motor. found when installed blowermotor, wrong motor. connector different. reordering part. 2nd tech needed. Look (LOOK); ordrng 1 w11344874 (blower motor)"

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/08/2023

customer stated that the front right burner wouldnt ignite. verified issue and fnd units simmer cap is closing off the burner so gas cant make it to the igniter... need parts...; ordrng 1 W10631209 (support) and 1 W10831828 (cap-burner) and 1 W10836474 (cap-burner)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake Beach, MD 20732

David J.

Job Details: 05/08/2023

"CX complaint unit was not draining. After previous text visit he had found unit drained, but suspension was loose and in need of belt and Splutch. Arrive today and disconnected power. Remove the lid and replaced off for parts of suspension. Reinstalled lid and went under unit replace drive belt and Splutch assembly reinstalled all parts. Ran diagnostic Cycle unit completed Cycle with no air codes. Ran factory calibration unit is now working as designed job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bristow, VA 20136

Richard B.

Job Details: 05/08/2023

"CX complant. Sometimes ice dosent dispense. Inspected unit and found ice bin clumped up due to door hanging open and not sealing. Also found left door switch dosent fully close sometimes leaving the circuit open , Ordering switch and seperator. Further work needed. RB; ordrng 1 W11384469 (switch) and 1 W10919724 (seperator.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clinton, MD 20735

Shane B.

Job Details: 05/08/2023

cx complaint is the unit not draining. when i arrived unit was full of dirty water. drain line does not look clogged. garbage disposal has not been changed recently. held start and unit drained. checked for codes and found F6E4 float stuck open. ran service cycle and unit completed it with no issues. i cleared some debry from the screen in unit and installed a high loop. fill valve is not leaking. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVQ07

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/08/2023

"cx complaint cant removed filter. inspected unit and verified complaint. was able to pull out old filter by grabbing it with channel locks and pushing button at same time. found cx using generic filters. advised cx i can just put the new filter in or replace filter housing so this shouldnt happen again. cx said replace housing. found preid housing damaged, plastic where screws go broken off, pic saved. tried putting filter in new housing since the ejecting function should still work. still wouldnt kick out new generic filter. advised cx issue may be the generic filters and to try buying everydrop#3 filter and see if it still doesnt kick it out. quoted 344.43 for replacing filter housing. cx paid 120 service call with c/c and will see if it will eject everydrop filters before calling back"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/08/2023

"Replaced failed suspension, levelled calibrated. No issues found"

We serviced a

WHIRLPOOL COOKTOP

Model Jgcp430hm00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 05/08/2023

"Cx complained the unit did not light. Installed new orfice holder, ignitor and burner head and the unit lights on each attempt. Job complete"

We serviced a

WHIRLPOOL OVEN

Model KSEG700ESS3

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/08/2023

Cx complaint of F2E1 error removed and replaced the console same result ordering the display and the control board Qouted 771.10 for repair. Cx paid in full By Check; ordrng 1 W11105615 (cntrl-elec) and 1 W11082269 (Control) and 1 W11025616 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Manassas, VA 20110

Robert W.

Job Details: 05/08/2023

Cx Complaint is the unit isnt cooling in RC. Inspected unit and found the FC door not sealing to good with cabnet tried to heat gasket but door is the issue also found FC cabnet linner has a gap. Ordering FC door and adhesive.; ordrng 1 LW10916048 (FC Door) and 1 8201711 (adhesive)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/08/2023

"Installed new water tube and coupler, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bel Air, MD 21014

Neil H.

Job Details: 05/08/2023

CX COMPLAINT UNIT MAKING NOISES BUT HAVEN'T HEARD IT IN A WHILE UNIT COOLING GOOD TIGHT SPACE UNIT IS IN

We serviced a

AMANA REFRIGERATOR

Model ASi2575GRS01

Near Timonium, MD 21093

Brian R.

Job Details: 05/08/2023

cx complaint is unit stopped making ice. said water out the door works fine. units O-O-W and he knows. tested and checked unit. found bar up and when put down unit went through motion and called for water and then leaking water out bin. he said ice maker is in and out and doesnt work all the time. also found big hole in bottom of bin as well as ice maker leaks. he said order parts and fix unit. he wanted to pay in full as well and scheduled for 5/16 or sooner is we can. cx paid in full.; ordrng 1 WPW10558423 (Ice Bin 198.53) and 1 WPW10300022 (Ice Maker 166.87)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/08/2023

"Confirmed cx complaint unit not cooling. Compressor running but no frost pattern on evap. Ordering sealed system repair, requesting 2 count sealed system job.; ordrng 1 W11580057 (compressor) and 1 W10913906 (access port) and 1 look"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEDUDW14

Near Reston, VA 20191

Demonte S.

Job Details: 05/08/2023

Installed the Water Tube. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Suffolk, VA 23435

Justin W.

Job Details: 05/08/2023

cx complaint unit leaking. checked unit to find supply line to filter housing came unseated after last repair causing unit to leak at filter housing reseated and tested. replaced filter cap to find unit working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, MD 20876

Brian F.

Job Details: 05/08/2023

"New door delivered with damaged line to water dispenser, swapped line from old door. Installed new FC door, adjusted height, adjusted gasket seal with heat gun, tested dispenser. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Suffolk, VA 23434

Justin W.

Job Details: 05/08/2023

arrived to find fitting not needed removed end of water line that was leaking replaced fitting that was used last visit onto line tested unit not leaking anymore. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQA

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/08/2023

cx complaint unit just stopped mid cycle. inspected unit and found today unit is finishing every cycle for me. I did not find a spot in the timer that was dead. I qouted the cx for the timer and cx declined. charged cx only for service call $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waldorf, MD 20603

Shane B.

Job Details: 05/08/2023

installed ordered parts and restored power. all lights are now working properly. unit is working as desigend.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21702

Justin S.

Job Details: 05/08/2023

"the unit was unplugged when i arrived. when pierced the unit had pressure inside the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 WPW10143759 (dryer (js vs)), used 1 WPW10143759 (DRIER (js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Huntingtown, MD 20639

David J.

Job Details: 05/08/2023

"F8e2 drain motor electrical problem F6e4 inlet valve float switch CX complaint unit will start to wash but will not drain. Arrived today and inspected unit. Verified complaint found error codes above. I started wash cycle and forced drain and unit never drained. Remove front panel and inspected control and harness. Found control is not light up , when unit is in drain cycle. Found that user interface does countdown as if it is draining. Had drain pump on truck and installed drain pump to test and with new drain pump was not getting anything to happen. Inspected float switch under unit and make sure nothing was stuck under float switch inside unit and is working properly. Ordering control and drain pump for return visit. ; ordrng 1 W10876537 (Drain pump) and 1 W11306302 (Control) and 1 WPW10653840 (Door latch) and 1 W11402115 (Ui control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 05/08/2023

"Cs unit is leaking water , found the unit was off leveled ,leaning forward so whe the icemaker would fill some water would drip down. Leveled unit, checked all water connection. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23229

Joseph D.

Job Details: 05/08/2023

"Customer complaint unit freezing items in fridge compartment, cxbibsttuct, lowered top shelf, reseated filter cover on baffle adjusted temp and unit now working properly"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Richmond, VA 23229

Joseph D.

Job Details: 05/08/2023

Customer complaint center burner not igniting confirmed complaint found burner not seated properly reseed it and now unit igniting properly no other issues found

We serviced a

WHIRLPOOL OVEN

Model IBS550PWW00

Near Washington, DC 20009

Sherwood

Job Details: 05/08/2023

cx compliant not chiming when pre heat is done. also display is not showing all the digits. called tech support he said after 10 years speaker on board probably went out. cx did not feel it was worth the repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 05/08/2023

"Unit giving 7-2 error , units sump is failed and needs to be replaced ..; ordrng 1 W11460946 (sump/motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Ashland, VA 23005

Thomas B.

Job Details: 05/08/2023

Removed and replaced the door glass and the nameplate tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Ocean City, MD 21842

Michael E.

Job Details: 05/08/2023

Replaced UI as per previopus diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/08/2023

Cx complained the unit did not clean properly. Installed new heater and tested in diagnostics and it now turns on and heats/cleans. All is well. Job complete

We serviced a

WHIRLPOOL RANGE

Model KSEG950ESS5

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/08/2023

cx complaint unit has inperfections in cook top. inspected unit and found 2 spots where the silicone was pulling away from the sides. replaced cook top and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 05/08/2023

Unit had bottomed out and tore off cover. Screwed holes on gearcase wont hold screw properly. Ordering gearcase cover and screws.; ordrng 1 W11449840 (Gearcase) and 1 W11409708 (Cover) and 2 WP22001995 (Screw)s and 1 W10721967 (Splutch) and 1 2cntgearcase (2 cnt gearcase) and 1 Note (Note)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frankford, DE 19945

Frederick R.

Job Details: 05/08/2023

"CX complaint is WM will not wash. Inspected/tested. Found no error codes. Unit fills with water and then sometimes agitated about 4 times then shuts off. Replaced capacitor, splutch and actuator from pre-id. Replaced motor from VS and unit doing the same thing. Ordering control and lower harness. 4 controls W11603810 at Tribles and spoke to CE and 2 harnesses in OS.Spoke to VL. CX scheduled for Wed 5/10/23 with ME; ordrng 1 W10890624 (motor-drve FRVS), used 1 W10890624 (motor FRVS) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Baltimore, MD 21209

Brian R.

Job Details: 05/08/2023

cx complaint is unit wont start or run again. said she had her vents cleaned and all. checked unit. door switch checks. found F2E1 code. dont know if codes were cleared or its new. cleared code. found 1 plug on thermal fuse lose and not on all the way and fuse bad. replaced and tested unit and now unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Prince George, VA 23875

John P.

Job Details: 05/08/2023

CX Complaint unit not working checked unit found bad cold valve replaced tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/08/2023

"CX COMPLAINT AUGER GETTING 120V NO MOVEMENT ORDERING NEW ONE CONTROL AND SEPARATOR J/K; ordrng 1 W11310391 (Motor, Dispenser) and 1 W11558182 (Control, Electronic) and 1 W11423784 ( Assembly, Separator (white)) and 1 WPW10169511 (coupling)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Stafford, VA 22556

Robert W.

Job Details: 05/08/2023

"Cx Complaint is the unit display not working and error code. Inspected unit and found display not working properly also wax motor error. Unit will need display and wax motor CX has extended warranty on unit but wasnt dispatched properly, Advise CX to contact warranty company to have it dispatched properly.; ordrng 1 W11414073 (Wax motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 05/08/2023

As per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/08/2023

Cx complaint unit is not working properly inspected unit found ice build up on light switch cleared also resealed cabinet and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dover, DE 19904

Taylor F.

Job Details: 05/08/2023

Replaced both RC and FC doors. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model GHW9250ML2

Near Alexandria, VA 22303

Lloyd B.

Job Details: 05/08/2023

Cx complained the unit did not start. Inspected the unit and found there is a problem with the motor control. Unit needs new mcu. Cx owes 52.19 which is the total with the latch return and the second tech returned.; ordrng 1 W10756692 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW02

Near Bel Air, MD 21015

Neil H.

Job Details: 05/08/2023

REPLACED THE ICE MAKER UNIT TESTED GOOD.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Chesterfield, VA 23832

Chris B.

Job Details: 05/08/2023

cx comp unit drum light will kick on randomly insp unit conf cx comp found relay stuck on control ordering control; ordrng 1 W11525996 (control)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HWH00

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/08/2023

"replaced valve, tested, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near Chevy Chase, MD 20815

Shawn D.

Job Details: 05/08/2023

"arrived freezer is 5 degrees firdge 48 cooling in freezer ice bin full. replaced the main control,ui and thermister was not on evap and is black so replaced also then put back together plugged unit in and stated cooling in the fridge section. cx asked why evap was not installed i informed i see no signs of a freon leak right now and if was true no ice would be made. told cx to give unit 24 hours to cool normal temps. unit is good"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/08/2023

cx complaint that unit is not doin anything and no draining.. i foudn the unit to be full of water.. i was able shop vac water out tiltedback to checked pump connection etc and found harness to be cut at the wire in the headof the pump housing.. will need harness and call to reschd when un ti reutrn.; ordrng 1 W11643701 (lower harness)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/08/2023

"FC led out, found door switch stuck closed.. adjusted door to prevent frost and freezing the door switch. tested unit. Job complete"

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