We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Front Royal, VA 22630
Ezra M.
Job Details:
06/10/2022
"not drying properly. verified proper voltage at term block, unit heating and drum turning properly. found seal around lint chute out of place, lint entering cabinet and building up in chute. cleared lint, positioned seal properly, verified proper airflow. unit working properly"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Parkville, MD 21234
Neil H.
Job Details:
06/10/2022
replaced the fc door unit sealing and checked good need door picked up office closed cx will call mon.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Silver Spring, MD 20905
Julian H.
Job Details:
06/10/2022
replaced parts attached thermistor to suction line tested heater on test mode and working MUST WAIT 24HRS TO SEE UNIT COOL DOWN COMPLETELY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Moseley, VA 23120
Joseph D.
Job Details:
06/10/2022
"LW11037733 door dented on side, must reorder please.; ordrng 1 LW11037733 (dor-fip)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Parkville, MD 21234
Neil H.
Job Details:
06/10/2022
replaced the fc door unit sealing and checked good need door picked up office closed cx will call mon.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Silver Spring, MD 20905
Julian H.
Job Details:
06/10/2022
replaced parts attached thermistor to suction line tested heater on test mode and working MUST WAIT 24HRS TO SEE UNIT COOL DOWN COMPLETELY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Moseley, VA 23120
Joseph D.
Job Details:
06/10/2022
"LW11037733 door dented on side, must reorder please.; ordrng 1 LW11037733 (dor-fip)"
We serviced a
JENNAIR OVEN
Model W142
Near Dallastown, PA 17313
Fred G.
Job Details:
06/09/2022
"cx complaint when you turn unit on a cycle, it shuts off. inspected unit and fist tried to start a bake cycle, unit got to temp and stayed at temp. unit then began to cycle and when it did the meal temp light and sound comes on. the temp probe is not in phone jack. TL said its the temp control module. part is no longer available. cx also wanted the glass cleaned on her oven door. i was able to take door apart and clean it.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Joppatowne, MD 21085
Milton J.
Job Details:
06/09/2022
Cx complaint hinge side door seam has a gap and uneven from top to bottom. Inspected and found the bottom seam is 1/8' and the top of the seam is 3/8'. CX insisted I try a new door so installed new Door as sent by Pre-ID. Seam still the same. Advised CX to call and discuss with Whirlpool. Unit is functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model LAT8826AAE
Near Herndon, VA 20170
Jason A.
Job Details:
06/09/2022
CX complaint WASHER burning smell. CX husband replaced belts. CX will call office if they want to go ahead with repair; ordrng 1 205000 (Motor glide + spring kit 46)
We serviced a
JENNAIR OVEN
Model W142
Near Dallastown, PA 17313
Fred G.
Job Details:
06/09/2022
"cx complaint when you turn unit on a cycle, it shuts off. inspected unit and fist tried to start a bake cycle, unit got to temp and stayed at temp. unit then began to cycle and when it did the meal temp light and sound comes on. the temp probe is not in phone jack. TL said its the temp control module. part is no longer available. cx also wanted the glass cleaned on her oven door. i was able to take door apart and clean it.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Joppatowne, MD 21085
Milton J.
Job Details:
06/09/2022
Cx complaint hinge side door seam has a gap and uneven from top to bottom. Inspected and found the bottom seam is 1/8' and the top of the seam is 3/8'. CX insisted I try a new door so installed new Door as sent by Pre-ID. Seam still the same. Advised CX to call and discuss with Whirlpool. Unit is functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model LAT8826AAE
Near Herndon, VA 20170
Jason A.
Job Details:
06/09/2022
CX complaint WASHER burning smell. CX husband replaced belts. CX will call office if they want to go ahead with repair; ordrng 1 205000 (Motor glide + spring kit 46)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near York, PA 17403
Fred G.
Job Details:
06/09/2022
cx complaint unit is taking a couple cycles to get clothes dry. inspected unit and checked all sensor and found them to be good. removed exhaust houseing and found some lint build up. removed that and then noticed the unit had dryer sheets stuck to the exhaust vent. removed those reassembled unit and tested it. unit checks good. charged cx only for serivce call 90
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Blounts Creek, NC 27814
Austin D.
Job Details:
06/09/2022
came out to complete the special project on the heating elemetn. disassembled the unit as needed. replaced the element and tested operation. unit is runinng as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"Duplicate ticket for a second complaint, this is part of job 594392"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near York, PA 17403
Fred G.
Job Details:
06/09/2022
cx complaint unit is taking a couple cycles to get clothes dry. inspected unit and checked all sensor and found them to be good. removed exhaust houseing and found some lint build up. removed that and then noticed the unit had dryer sheets stuck to the exhaust vent. removed those reassembled unit and tested it. unit checks good. charged cx only for serivce call 90
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Blounts Creek, NC 27814
Austin D.
Job Details:
06/09/2022
came out to complete the special project on the heating elemetn. disassembled the unit as needed. replaced the element and tested operation. unit is runinng as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"Duplicate ticket for a second complaint, this is part of job 594392"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Harrisburg, PA 17110
Justin L.
Job Details:
06/09/2022
"cx complaint after last visit unit not making ice and leaking still along with warm temps. was able to access unit and remove evap cover to find a ball of ice on cap tube. ran all fans and compressor running but compressor loud and hot. ran test 38 ramp to 100% watt reading 153-155Watts and pulling 2.6 amps. test 1 35F test 2 53F test 3 22F test 4 37F test 5 39F test 10 78F test 14 32F test 16 29F test 17 32F test 23 69F test 24 is 60F test 25 is 69F test 26 is 69F test 28 is 35F test 29 is 11F test 30 is 37F test 31 is 23F test 120 no issues PA test 121 PA 96,97,98 also passed. Spoke to sealed system tech EW he reccomends condensor, compressor and drier. Contacted techline and spoke to Andrew 7733846022 ordering necessary parts and once approved office will need to set return 3cc; ordrng 1 W10865728 (condensor) and 1 W11109499 (filter drier) and 1 W10903340 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
cx complaint water is trickleing out. found low water pressure. removed filter. found rusted tip. signs of rusty old water lines. cx will need new water filter & new water supply lines to unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Millville, DE 19967
Frederick R.
Job Details:
06/09/2022
"CX complaint is ice buld up inside unit and low ice. Inspected/tested and verified complaint.. RC temp was at 48 and FC was at 6. Water in area under pantry drawer. Pulled back panel and rust all over bottom of unit and no water in drip pan. Pulled drain tube and found it completely clogged with debris. Replaced drain tube from VS. Ran test 4 and all steps working properly. Test 56 was E0, 57 harvested IM properly, 58 read 00. here was ice in IM but not much. Compressor was blazing hRC evap, uv drier and coupler. 3 ct SS job; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box) and 1 W11492867 (RC Evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11084807 (extension), used 1 W11084807 (drain tube) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Harrisburg, PA 17110
Justin L.
Job Details:
06/09/2022
"cx complaint after last visit unit not making ice and leaking still along with warm temps. was able to access unit and remove evap cover to find a ball of ice on cap tube. ran all fans and compressor running but compressor loud and hot. ran test 38 ramp to 100% watt reading 153-155Watts and pulling 2.6 amps. test 1 35F test 2 53F test 3 22F test 4 37F test 5 39F test 10 78F test 14 32F test 16 29F test 17 32F test 23 69F test 24 is 60F test 25 is 69F test 26 is 69F test 28 is 35F test 29 is 11F test 30 is 37F test 31 is 23F test 120 no issues PA test 121 PA 96,97,98 also passed. Spoke to sealed system tech EW he reccomends condensor, compressor and drier. Contacted techline and spoke to Andrew 7733846022 ordering necessary parts and once approved office will need to set return 3cc; ordrng 1 W10865728 (condensor) and 1 W11109499 (filter drier) and 1 W10903340 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Baltimore, MD 21224
Shane M.
Job Details:
06/09/2022
cx complaint water is trickleing out. found low water pressure. removed filter. found rusted tip. signs of rusty old water lines. cx will need new water filter & new water supply lines to unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Millville, DE 19967
Frederick R.
Job Details:
06/09/2022
"CX complaint is ice buld up inside unit and low ice. Inspected/tested and verified complaint.. RC temp was at 48 and FC was at 6. Water in area under pantry drawer. Pulled back panel and rust all over bottom of unit and no water in drip pan. Pulled drain tube and found it completely clogged with debris. Replaced drain tube from VS. Ran test 4 and all steps working properly. Test 56 was E0, 57 harvested IM properly, 58 read 00. here was ice in IM but not much. Compressor was blazing hRC evap, uv drier and coupler. 3 ct SS job; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box) and 1 W11492867 (RC Evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11084807 (extension), used 1 W11084807 (drain tube) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
"compalint is unit not finishing cyles, dispalying LF. checekd for codes. F0E4 spin limit by temp,F3E2 inlet temp fault,F0E3 overload. F2E1 stuck key.found no flow from hot valve, thermistor out of spec. replaced valves with preIDed part and tested unit. all valves have good flow. calibrated washer. unit is workign as designed cx paid in full."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Norfolk, VA 23523
Jason T.
Job Details:
06/09/2022
"Cx complaint, water leaks from the door seal, wet clothes at the end of the cycle, noises when draining. Ran factory diagnostic test, verified noises from the drain pump. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. 2 techs needed to complete the repair.; ordrng 1 WPW10605427 (Drain pump) and 1 W11201274 (ACU-CONTROL) and 1 Secondtech (Second tech) and 1 2count (2 count)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
CX Complaint is the third rack isnt staying in place. Inspected unit and found the third rack wheel has failed cauing third rack to fall. Ordering Third rack adjusters to fix issue.; ordrng 1 W11551395 (LF third rack adjuster) and 1 W11569162 (RH third rack adjuster)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
"compalint is unit not finishing cyles, dispalying LF. checekd for codes. F0E4 spin limit by temp,F3E2 inlet temp fault,F0E3 overload. F2E1 stuck key.found no flow from hot valve, thermistor out of spec. replaced valves with preIDed part and tested unit. all valves have good flow. calibrated washer. unit is workign as designed cx paid in full."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Norfolk, VA 23523
Jason T.
Job Details:
06/09/2022
"Cx complaint, water leaks from the door seal, wet clothes at the end of the cycle, noises when draining. Ran factory diagnostic test, verified noises from the drain pump. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. 2 techs needed to complete the repair.; ordrng 1 WPW10605427 (Drain pump) and 1 W11201274 (ACU-CONTROL) and 1 Secondtech (Second tech) and 1 2count (2 count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
06/09/2022
"CX complaint is DW not washing dishes. Found sump to be defective. Replaced sump/motor. Put unit back together and tested. No leaks froim sump, water line nor drain. There is prior damage to floor that I took pics of. Floor severely warped in middle under DW. Unit is now working as designed. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
installed control board and tested unit for cx. unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Laurel, MD 20723
Neil H.
Job Details:
06/09/2022
replaced the heater per sp unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Richmond, VA 23223
Joseph D.
Job Details:
06/09/2022
"replaced compressor and dye drier, unit cooling properly now. no sign of leak. full frost pattern, might need time for dye to cycle through unit. working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
06/09/2022
installed control board and tested unit for cx. unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Laurel, MD 20723
Neil H.
Job Details:
06/09/2022
replaced the heater per sp unit tested good.
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Richmond, VA 23220
Joseph D.
Job Details:
06/09/2022
"unit with proper power but no reponse from ui, harness and ui connection with corrosion. must replace both to enable operation; ordrng 1 W11123146 (speaker) and 1 W11378950 (control) and 1 W11459337 (harness) and 1 W11491458 (control unit)"
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/09/2022
CX complaint about unit getting ol error confirmed an issue with shaft from tub corroted and basket not floating up/down checked hub and still in good conditions also getting error F70 rps failure not communicating with board tub & basket covered per entitlements board NLA GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE; ordrng 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WPW10297447 (harns-wire) and 1 WPW10178988 (sensor) and 1 W10440786 (suspension) and 1 2COUNTS (TUB REPLACEMENT)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Derwood, MD 20855
Julian H.
Job Details:
06/09/2022
"CX complaint about Product will not operate (intermittent)Light will not come on when door is opened Light flickers ,Open/Close Door' message repeated Product appears to operate with door open ordering kit per svc pointerW11245251B CX PIF; ordrng 1 W11244490 (interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
CX Complaint is the third rack isnt staying in place. Inspected unit and found the third rack wheel has failed cauing third rack to fall. Ordering Third rack adjusters to fix issue.; ordrng 1 W11551395 (LF third rack adjuster) and 1 W11569162 (RH third rack adjuster)
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/09/2022
CX complaint about unit getting ol error confirmed an issue with shaft from tub corroted and basket not floating up/down checked hub and still in good conditions also getting error F70 rps failure not communicating with board tub & basket covered per entitlements board NLA GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE; ordrng 1 W10381078 (outer tub) and 1 W10549509 (basket) and 1 WPW10297447 (harns-wire) and 1 WPW10178988 (sensor) and 1 W10440786 (suspension) and 1 2COUNTS (TUB REPLACEMENT)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Derwood, MD 20855
Julian H.
Job Details:
06/09/2022
"CX complaint about Product will not operate (intermittent)Light will not come on when door is opened Light flickers ,Open/Close Door' message repeated Product appears to operate with door open ordering kit per svc pointerW11245251B CX PIF; ordrng 1 W11244490 (interlock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
06/09/2022
"CX complaint is DW not washing dishes. Found sump to be defective. Replaced sump/motor. Put unit back together and tested. No leaks froim sump, water line nor drain. There is prior damage to floor that I took pics of. Floor severely warped in middle under DW. Unit is now working as designed. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DWH0
Near Columbia, MD 21045
Neil H.
Job Details:
06/09/2022
cx complaint unit not washing lights up but then cancel found glass in the pump removed and tested good. 120 collected.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Goochland, VA 23063
Kyle A.
Job Details:
06/09/2022
Cx complaint of unit being partially unresponsive. Did confirm and found ui connector to control not seated completely. Reseated connector and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Richmond, VA 23223
Joseph D.
Job Details:
06/09/2022
"replaced compressor and dye drier, unit cooling properly now. no sign of leak. full frost pattern, might need time for dye to cycle through unit. working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DWH0
Near Columbia, MD 21045
Neil H.
Job Details:
06/09/2022
cx complaint unit not washing lights up but then cancel found glass in the pump removed and tested good. 120 collected.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Goochland, VA 23063
Kyle A.
Job Details:
06/09/2022
Cx complaint of unit being partially unresponsive. Did confirm and found ui connector to control not seated completely. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Herndon, VA 20170
Richard B.
Job Details:
06/09/2022
"CX complant. Dryer shuts off on its own on regular setting. Inspected unit and found dryer ends cycle early . Ordering moisture sennsor and control. Further work needed, RB; ordrng 1 WPW10298258 (moisture sensor) and 1 W11565028 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Millersville, MD 21108
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not operating properly sometimes fills then drains immediately and sometimes washes but doesnt rinse and shuts down, unit has f8e1 long fill no fill error. disconnected both lines and verified that the water pressure form both lines is very weak and will need to be addressed to rule this out as the root cause. unit tests good, job complete cx will have the pressure issue corrected and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details:
06/09/2022
Cx complaint that the ice is getting stuck in the dispenser chute. I inspected the unit and confirmed the complaint. I found the ice gets stuck because the timing of the ice bin is slower than the chute door. The ice bin still releases ice while the chute door is Techline recommended to slowly release the cup from the paddle so the augor motor stops and all ice is fully dispensed. Then completely remove the cup. The cx understands.sr7733849763
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"CX complaint: missing door parts and compressor not running. Tested and verified complaint. Documented missing parts in pics. Compressor points at 6, 6, and 12. 1320vac at start device. Compressor tries but does not start. Ordering handle, screws, screw covers, start device and capacitor. New construction, still under construction and has not yet been occupied. Cannot rescxhedule due to no one present to arrange appointment with.; ordrng 1 WPW10672334 (handle) and 1 WPW10170540 (screw) and 1 WP489357 (screw) and 2 W10838316 (cover)s and 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Millersville, MD 21108
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not operating properly sometimes fills then drains immediately and sometimes washes but doesnt rinse and shuts down, unit has f8e1 long fill no fill error. disconnected both lines and verified that the water pressure form both lines is very weak and will need to be addressed to rule this out as the root cause. unit tests good, job complete cx will have the pressure issue corrected and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details:
06/09/2022
Cx complaint that the ice is getting stuck in the dispenser chute. I inspected the unit and confirmed the complaint. I found the ice gets stuck because the timing of the ice bin is slower than the chute door. The ice bin still releases ice while the chute door is Techline recommended to slowly release the cup from the paddle so the augor motor stops and all ice is fully dispensed. Then completely remove the cup. The cx understands.sr7733849763
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Richmond, VA 23220
Joseph D.
Job Details:
06/09/2022
"unit with proper power but no reponse from ui, harness and ui connection with corrosion. must replace both to enable operation; ordrng 1 W11123146 (speaker) and 1 W11378950 (control) and 1 W11459337 (harness) and 1 W11491458 (control unit)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Marc M.
Job Details:
06/09/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Williamsburg, VA 23188
Gill G.
Job Details:
06/09/2022
replaced all ordered parts and hub. leveled unit. calibrated. ran auto test and found unit is fully functional and working as designed.; used 1 w10528947 (hub) from stock
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Herndon, VA 20170
Richard B.
Job Details:
06/09/2022
"CX complant. Dryer shuts off on its own on regular setting. Inspected unit and found dryer ends cycle early . Ordering moisture sennsor and control. Further work needed, RB; ordrng 1 WPW10298258 (moisture sensor) and 1 W11565028 (control)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Marc M.
Job Details:
06/09/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Williamsburg, VA 23188
Gill G.
Job Details:
06/09/2022
replaced all ordered parts and hub. leveled unit. calibrated. ran auto test and found unit is fully functional and working as designed.; used 1 w10528947 (hub) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
06/09/2022
blower wheel cracked installed motor and blower housing used old blower wheel tested heating and no noise
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/09/2022
Confirmed cx complaint UI non responsive. Ordering control and UI; ordrng 1 W11294858 (cntrl-elec) and 1 W11550649 (ACU)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Midlothian, VA 23112
John P.
Job Details:
06/09/2022
"Cx complaint unit not working checked unit found bad capacitor replaced capacitor tested working as designed; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"CX complaint: missing door parts and compressor not running. Tested and verified complaint. Documented missing parts in pics. Compressor points at 6, 6, and 12. 1320vac at start device. Compressor tries but does not start. Ordering handle, screws, screw covers, start device and capacitor. New construction, still under construction and has not yet been occupied. Cannot rescxhedule due to no one present to arrange appointment with.; ordrng 1 WPW10672334 (handle) and 1 WPW10170540 (screw) and 1 WP489357 (screw) and 2 W10838316 (cover)s and 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/09/2022
Confirmed cx complaint UI non responsive. Ordering control and UI; ordrng 1 W11294858 (cntrl-elec) and 1 W11550649 (ACU)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Midlothian, VA 23112
John P.
Job Details:
06/09/2022
"Cx complaint unit not working checked unit found bad capacitor replaced capacitor tested working as designed; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy and the lower spray arm tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Charlottesville, VA 22901
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not powering on. Found inline filter not making contact with fuse, brackets on filter loose. tightened fuse bracket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lanexa, VA 23089
Gill G.
Job Details:
06/09/2022
verified cx complaint of unit having error code (den) found unit is in demo mode as per service pointer. took unit out of demo mode. ran diagnostic cycle and found unit to be fully functional and working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
06/09/2022
blower wheel cracked installed motor and blower housing used old blower wheel tested heating and no noise
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Charlottesville, VA 22901
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not powering on. Found inline filter not making contact with fuse, brackets on filter loose. tightened fuse bracket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lanexa, VA 23089
Gill G.
Job Details:
06/09/2022
verified cx complaint of unit having error code (den) found unit is in demo mode as per service pointer. took unit out of demo mode. ran diagnostic cycle and found unit to be fully functional and working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy and the lower spray arm tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details:
06/09/2022
cx complaint unit making noise during the spin cycle. was able to access unit and found codes f0e4 spin limited by water temp f3e2 inlet water temp fault f2e1 stuck button. Cleared codes and ran test 51. Unit went through no issues ran test 0 & 12 no noise. Checked under unit and slider checked good. Ran key test and all responded. Ohmed out valve and found thermistor failed. Ordering valve and setting return for Tuesday 6/14/22; ordrng 1 W11165546 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Middle River, MD 21220
Milton J.
Job Details:
06/09/2022
CX complaint UI keeps turning on and off. Inspected and found UI turning on and off about every 2-4 seconds. Checked to ensure incoming voltage to unit is steady which it is. Popped UI and found the main connector when flexed around is manipulating UI coming on and off. Isolated orange wire with black stripe and seems to be the shorting issue. Area of concern is to close to the connector the strip and try to splice. Unit needs new LH RC Door Fib. Also returning with Pre-IDed Ice Maker to check ice maker issue once UI staying powered. -MJrob; ordrng 1 W11518736 (LH RC Door Fib)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Providence Forge, VA 23140
Gill G.
Job Details:
06/09/2022
replaced ordered parts. tested. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details:
06/09/2022
cx complaint unit making noise during the spin cycle. was able to access unit and found codes f0e4 spin limited by water temp f3e2 inlet water temp fault f2e1 stuck button. Cleared codes and ran test 51. Unit went through no issues ran test 0 & 12 no noise. Checked under unit and slider checked good. Ran key test and all responded. Ohmed out valve and found thermistor failed. Ordering valve and setting return for Tuesday 6/14/22; ordrng 1 W11165546 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Middle River, MD 21220
Milton J.
Job Details:
06/09/2022
CX complaint UI keeps turning on and off. Inspected and found UI turning on and off about every 2-4 seconds. Checked to ensure incoming voltage to unit is steady which it is. Popped UI and found the main connector when flexed around is manipulating UI coming on and off. Isolated orange wire with black stripe and seems to be the shorting issue. Area of concern is to close to the connector the strip and try to splice. Unit needs new LH RC Door Fib. Also returning with Pre-IDed Ice Maker to check ice maker issue once UI staying powered. -MJrob; ordrng 1 W11518736 (LH RC Door Fib)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Providence Forge, VA 23140
Gill G.
Job Details:
06/09/2022
replaced ordered parts. tested. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Barnesville, MD 20838
Ricky E.
Job Details:
06/09/2022
489.79 reattached bezels with glue and collected balance... unit cks ok...
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details:
06/09/2022
customers fridge is now cooling and getting to desired temp except top shel at times is getting to 47 and than at times 37 spoke to tech support tested thermistors fine instructed to check for air leaks around housing and if none found to order tower; ordrng 1 W11259417 (tower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23234
Chris B.
Job Details:
06/09/2022
cx complaint unit will not make ice apon arrival ice bin is full of ice from im unit working as desighned also when inspected door seals herd im harvest ice and fill as desighned and not in tesdt mode found fc at 1degree and rc at 38unit working as desighned
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Barnesville, MD 20838
Ricky E.
Job Details:
06/09/2022
489.79 reattached bezels with glue and collected balance... unit cks ok...
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details:
06/09/2022
customers fridge is now cooling and getting to desired temp except top shel at times is getting to 47 and than at times 37 spoke to tech support tested thermistors fine instructed to check for air leaks around housing and if none found to order tower; ordrng 1 W11259417 (tower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23234
Chris B.
Job Details:
06/09/2022
cx complaint unit will not make ice apon arrival ice bin is full of ice from im unit working as desighned also when inspected door seals herd im harvest ice and fill as desighned and not in tesdt mode found fc at 1degree and rc at 38unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Ricky E.
Job Details:
06/09/2022
"customer stated that the unit isnt filling with water or overfills with water. it also will skip cycles, and not complete cycles.. no errors stored, and all tests in diag failed.. the unit seems to have programing issues.. the unit will need the ui assy...; ordrng 1 w11478526 (ui assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Middle River, MD 21220
Milton J.
Job Details:
06/09/2022
"CX complaint oven taking a long time to pre-heat and then drops temp. Bake Element ohms-23, 240vac when bake cycle on to element. Temp sensor at room temp-1081ohms/1676 at 340 degrees meter probed(350 pre-heated on control). However control showed a steady rise in temp while pre-heating and then stalled at 345 while I was probing 280 and the control didn't raise the final 5 degrees unit my probe reached 340. Unit having issue between control and temp sensor. Ordering new Control and Temp Sensor. -MJrob; ordrng 1 WPW10181986 (Temp Sensor) and 1 W11528249 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chester, VA 23831
Chris B.
Job Details:
06/09/2022
cx compalint unit will tick and make noise inspected unit could not duplicate complaint inspected blower wheel drum gasket tightened motor bracket inspected rollers and motor and tentioner and removed baffles ran load of towels for over 30 mins could not duplicate complaint cx does have video of unit make noise but cannot duplicate called tech line spoke with scott 7733842521
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Ricky E.
Job Details:
06/09/2022
"customer stated that the unit isnt filling with water or overfills with water. it also will skip cycles, and not complete cycles.. no errors stored, and all tests in diag failed.. the unit seems to have programing issues.. the unit will need the ui assy...; ordrng 1 w11478526 (ui assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Middle River, MD 21220
Milton J.
Job Details:
06/09/2022
"CX complaint oven taking a long time to pre-heat and then drops temp. Bake Element ohms-23, 240vac when bake cycle on to element. Temp sensor at room temp-1081ohms/1676 at 340 degrees meter probed(350 pre-heated on control). However control showed a steady rise in temp while pre-heating and then stalled at 345 while I was probing 280 and the control didn't raise the final 5 degrees unit my probe reached 340. Unit having issue between control and temp sensor. Ordering new Control and Temp Sensor. -MJrob; ordrng 1 WPW10181986 (Temp Sensor) and 1 W11528249 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chester, VA 23831
Chris B.
Job Details:
06/09/2022
cx compalint unit will tick and make noise inspected unit could not duplicate complaint inspected blower wheel drum gasket tightened motor bracket inspected rollers and motor and tentioner and removed baffles ran load of towels for over 30 mins could not duplicate complaint cx does have video of unit make noise but cannot duplicate called tech line spoke with scott 7733842521
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chester, MD 21619
Alexander W.
Job Details:
06/09/2022
"CX stated flapper hitting door. inspected tested and verified cx complaint. found mullion defective, installed new mullion from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Austin D.
Job Details:
06/09/2022
cx was a no show.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Hanover, VA 23069
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit found control ui will not operate gives just a ' - ' on both sides tried to enter program mode will not enter and buttons do not respond cx states this all happened after big storm ordering new control qouted 409.55 cx paid 120.00 service call. Cx states she thinks she may have a extended warranty through lowes wants to check before committing to job paid 120.00 service call by CC; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chester, MD 21619
Alexander W.
Job Details:
06/09/2022
"CX stated flapper hitting door. inspected tested and verified cx complaint. found mullion defective, installed new mullion from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Austin D.
Job Details:
06/09/2022
cx was a no show.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Hanover, VA 23069
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit found control ui will not operate gives just a ' - ' on both sides tried to enter program mode will not enter and buttons do not respond cx states this all happened after big storm ordering new control qouted 409.55 cx paid 120.00 service call. Cx states she thinks she may have a extended warranty through lowes wants to check before committing to job paid 120.00 service call by CC; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Ephrata, PA 17522
Marc M.
Job Details:
06/09/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Austin D.
Job Details:
06/09/2022
helped Rx will need to reorder the tub.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Silver Spring, MD 20905
Julian H.
Job Details:
06/09/2022
CX complaint about unit not cooling on RC FC is cold but not enough inspected and found an issue with fan frosting around blade removed ice fan motor is blowing fine need thermistor kit and upgraded fan blade for better airflow CX PIF; ordrng 1 WP2163777 (blade-fan) and 1 W10902214 (thermistor)