Service History 506 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Lititz, PA 17543

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and replace part. tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL OVEN

Model KSEG700ESS6

Near Towson, MD 21204

Shane M.

Job Details: 05/10/2023

"cx complaint the unit isnt starting bake cycles. found F2E1, stuck key on bake & 1,2,3. ordering console.; ordrng 1 W10915661 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Hockessin, DE 19707

Frederick R.

Job Details: 05/10/2023

CX complaint is WM wont advance cycles. Inspected/tested and unit works in diagnostic cyles as well as indiviual testing. Based off CX complaint Im ordering control and lid lock. bot parts in stock. Spoke to CE. Scheduled CX for this Friday 5/12. AM APPT; ordrng 1 W11608056 (control) and 1 W11307244 (latch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Potomac, MD 20854

Roberto I.

Job Details: 05/10/2023

"CX complaint upper rack wont stay on upper position.Tested rack, it worked ok to me. Removed and inspected adjuster, found nothing wrong. Unable to replicate any issue, the rack worked as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newport News, VA 23608

Justin W.

Job Details: 05/10/2023

cx complaint slight cleaking noise. checked unit to find nothing in blower housing. checked to find motor has metal piece that is coming off causing sound during use. ordering motor and blower wheel to complete repair.; ordrng 1 279827 (motor(4 upper marlbaro)) and 1 WP694089 (blower wheel)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ02

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/10/2023

Found cx icemaker jammed. Replaced icemaker but will need to return to replace torn gaskets.; ordrng 2 W10830055 (Gaskets)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Crofton, MD 21114

Dustin F.

Job Details: 05/10/2023

"Replaced all parts then calibrated and tested unit, unit now working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Baltimore, MD 21213

Alexander D.

Job Details: 05/10/2023

"upon arrival cx son said theres nothing wrong with unit, his sister is overloading it so it cant spin all the water out of the clothes. he also mentioned they have extended warranty. advised cx if i didnt get any contract info dispatched to me and if i diagnose unit i would have to charge for everything. cx declined service since unit is working fine for him. advised cx that if we need to come back to service unit, make sure they contact contract company to get warranty info dispatched to us. no service provided, no money collected"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Richmond, VA 23229

John P.

Job Details: 05/10/2023

CX complaint unit not working checked unit found bake element had thermal event and cooling fan making noise.Quoted CX:W11107275 $118.28 fanW11099784 $225.67 control W10779716 $63.68 element $200 labor$15 shipping

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Leesburg, VA 20176

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the ice maker is forming blocks of ice in the ice bin, ice maker is leaking. Ran test 120 and the ice maker cycled properly. Ran test 97 and the ice maker started leaking between the mold and drive assembly. Ice maker mold has failed, ordering ice maker.; ordrng 1 W11646196 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/10/2023

Found leak at ff evap. Replaced drier and added coupler will need to return with second tech and ff evap as it was not with me; ordrng 1 W10552972 (Compressor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Odenton, MD 21113

Shawn D.

Job Details: 05/10/2023

"opened system and seemd full of r600, confimred compressor only buzzes when runs. rpelaced the compressor coupler drier then vacumed unit down and filled to recomended and started cooling. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Tysons, VA 22102

Jason A.

Job Details: 05/10/2023

CX complaint WASHER wont start cycles & tub is shaking. Replaced suspension & replaced control & console. Level unit. Calibrate & ran test wash > 305 > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Boiling Springs, PA 17007

Fred G.

Job Details: 05/10/2023

"arrived at cx home and found cx said the FC was not cooling as it should. i took FC temp while replacing the IM and ice box fan. I found the FC was 21 degrees. removed FC evap cover and found ice ball at the cap tube. unit has a leak in the SS. unit needs compressor, dryer, RC evap, 3 call count, 3 process stubs. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (filter/dryer) and 1 W11492867 (RC evap) and 3 W1506635 (process stub)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Sterling, VA 20164

Christian C.

Job Details: 05/10/2023

Cx complaint unit lights are dim. Inspected unit jumped FC led and top leds are now working. Jumped top left side led and others lit back up to normal. Ordering 2 led modules. Cx paid in full.; ordrng 2 W11601310 (led module)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newport News, VA 23608

Justin W.

Job Details: 05/10/2023

cx complaint unit not working. checked unit to find no error codes ran component activation. unit working as designed checked gearcase to find no oil leaks. cx showed video and error code f5e4 showed on video. notified cx to use unit if it happens again unplug unit wait then plug unit back in open lid then close lid and try again if that does not work for her to call us back cx agreed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Tysons, VA 22102

Jason A.

Job Details: 05/10/2023

CX complaint MW+O combo oven door falling. Found OVEN door taped down & left hinge popped off receiver. Reset lock & check bt hinges secure. Test door operates properly. Unit heats > JJ

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Aldie, VA 20105

Daniel J.

Job Details: 05/10/2023

right top side of fridge door pops open when door is closed inspected found that screw that attaches hinge to door broken at hinge point allowing door to shift when closed door sent to customer no screws incluuded called tech line informed number 21 on cabinet parts ordering screw sugguested by tech line only flush mounted screw near hinge point infomred customer of service fees and she wants to speak with jennair due to concerns risk of falling while in use parts and labor screws sent to cx collected 120 for sc and 110 due on return; schdld next appmnt for 5/16 TUE am

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES00

Near Falls Church, VA 22043

Jason A.

Job Details: 05/10/2023

CX complaint FRIDGE RC items are freezing. Unit stored in shed & plugged in. Lights & LEDs are not working & maintenance took out door sw. Measured thermistors. FC thermistor pink+gry 8.81 OHMs read in FC with good frost pattern = 32F (reading is off!) /// RC thermistor org+blu 6.05 OHMs with RC doors open. Replaced ACU+FC thermistor+harnesses. SeeSDpics. Set temps to recommended. Placed 2 water bottles in RC & maintenance will check for freezing in 48hrs > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/10/2023

cx comp unit will not cool insp unit cx had unit unplugged advised cx to run unit till return visit; schdld next appmnt for 5/18 THU !

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Earlysville, VA 22936

Eric F.

Job Details: 05/10/2023

"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Thomas B.

Job Details: 05/10/2023

Removed and replaced the shifter and capacitor tested for proper use unit now functions Normally

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS2

Near Leesburg, VA 20175

Daniel J.

Job Details: 05/10/2023

while attempting to removed door screw holding door to hinge point black screw head stopped turning attempted to remove inner door but risk of damaging cook top informed customer is screw is broken while trying to remove wouldnt be able to attach door after customer paid for screw by check; ordrng 1 w10143963 (screw)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Towson, MD 21286

Alexander D.

Job Details: 05/10/2023

"cx complaint unit leaking from door on left side, small puddle. inspected unit and verified complaint. inspected vent and the gasket looks good. ran test cycle with front panel removed and unit started dripping from left door hinge within a couple min. pulled unit out and found unit leaking from bottom tub seam on left side. ordering tub. advised cx tub will be shipped here and to call office to schedule return visit after inspecting for damages. cx understands. advised cx to not use unit; ordrng 1 W11409865 (tub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rockville, MD 20850

Justin S.

Job Details: 05/10/2023

cx had to break tiles to get the unit to come out. replaced the sump and the heater. ran the diagnostic cycle and the unit is filling washing and draining good. the unit is not leaking. the unit is now good

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4027HW2

Near Richmond, VA 23227

Chris B.

Job Details: 05/10/2023

replaced basket tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Palmyra, PA 17078

Cody H.

Job Details: 05/10/2023

"CX complains unit is always out of balance no matter load size or cycle. Cx has extended warranty and contracting company dispatched incorrectly, advised cx they would have to pay for visit if they wanted repair done today or contact their warranty to get dispatched correctly.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX00

Near Sabillasville, MD 21780

Andrew S.

Job Details: 05/10/2023

Cx complaint is that the unit has a loud humming noise when it running. Upon arrival I that the compressor is causing the noise. It was getting louder the longer it ran in the cooling cycle. I also found that the control is shutting off intermittently when the compressor is running. I called MM and verified the repair. Cx also pointed out that the door Gasket is torn. I quoted the cx for the cost of the SS repair and control/gasket replacement. I am ordering the parts needed for the repair. Cx paid for the service/taxes/shipping and parts. Cx will owe the labor charge on return.; ordrng 1 W10841139 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 w11506635 (Process Stubs)s and 1 W10195924 (Evap) and 1 8201809 (Door Gasket) and 1 LOOK (LOOK) and 1 2tech(builtin) (2 tech (Built IN) SS repair)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wilmington, DE 19808

Frederick R.

Job Details: 05/10/2023

"CX complaint is WM will not drain. Inspected/tested and found unit full of soaking wet clothes. After CX removed clothes I lifted unit up and found every functioning part completely defective. Gesrcase leaking oil. Unit completely inop. Ordering gearcase, splutch, belt, motor, capacitor, actuator, control and inlet valve. Unit has a manufacture dat of 37th week in 2022. This will be a 2 count gearcase job. Cannot reschedule due to FBO parts needed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11409708 (pulley shield) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11624938 (control) and 1 W11595805 (inlet valve) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/10/2023

"Cx complains that the Fc not cooling and make nosies again, isnpected unit, found a sheet of ice next to the blade faan. the fill tube leaks, the fill tube hosuing is loose causing the leak,, unit tested several times and ice maker works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/10/2023

cx has a list on unit. said unit ran and then came home and unit was shut down and off. nothing running and both sides warm and lost everything. said unplugged for awhile and plugged back in and unit started to work again. says ice bin has a crack down center and well as frost or ice in freezer section. unit set to normal temp range. not over packed tested and checked unit. unit not froze over and evap has normal frost pattern. will order parts needed and office will schedule.; ordrng 1 W11566851 (Control) and 1 W11518204 (UI Black) and 1 WPW10558424 (Ice Container)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/10/2023

"CX Complaint is the FC and RC lights out. Inspected unit and found the RC light dim and FC light out, Tested FC light and RC light came back on replaced FC light and unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model w10786090a

Near Edgewater, MD 21037

Dustin F.

Job Details: 05/10/2023

"cx complaint: unit wont draininspected unit, confirmed CX complaint. Found F6E4 andF4E3 fault codes. with water in unit. Tested wash motor and have it reading open. Drain pump is also reading 2 ohms. Unit needs new sump assembly and drain motor. Quoted CX for the repair and charged $120.00 svc fee. rn cx doesnt want to repair."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Harrisburg, PA 17111

Cody H.

Job Details: 05/10/2023

CX complains unit is making loud squeeling noise while running. Advised cx they were out of warranty and would have to pay service fee and for parts if installed. Cx declined service at this time due to unit not currently making noise. No work done at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Wormleysburg, PA 17043

Fred G.

Job Details: 05/10/2023

"Cx complaint unit is making a grinding noise. inspected unit and entered diag and found f3e3, f6e3. cleared codes and ran auto test and found when unit is empty in a spin I can hear the grinding from the gear case. I did check slider and found it to be ok, but i did found gear case oil. unit needs gearcase, slider, console, water valve to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W11478526 (UI panel) and 1 W11614513 (inlet valve housing)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0AW03

Near Rockville, MD 20855

Justin S.

Job Details: 05/10/2023

cx says they saw sparking in the microwave and the unit was loud at the time. found the covers are burnt. pulled the covers and dont see any damage to the duct. cx needs the mag inverter and the covers. cx does not wish to proceed at this moment; ordrng 2 W10915651 (cover-plt(51.13))s and 1 W11346197 (mag(221.94)) and 1 W10217711 (inverter(247.17))

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Westminster, MD 21157

Bernard M.

Job Details: 05/10/2023

"Replaced clutch and actuator, inspected suspension and it checks good, ran test cycle and unit completed cycle without further issues."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Williamsburg, VA 23185

Orbie

Job Details: 05/10/2023

"cx complaint unit only showing top leds. verified cx complaint. upon plugging unit in will not start and cannot turn unit off w/ power button. drain pump ohm okay, lidlock good. advised cx she needs control board/encoder. control sent with was wrong part. quoted cx for repair. cx agreed. ordering parts needed for repair.; ordrng 1 W11481116 (encoder) and 1 W11481108 (control) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/10/2023

Per previous diag I was able to access and repalce the heater/harness. I then repowered the unit and verified that the heater was activating. Unit then developed a frost pattern and began cooling. Job complete

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Waldorf, MD 20601

Shane B.

Job Details: 05/10/2023

"cx complaint is poor cooling in the RC section and panrty drawer not clossing. drawer is being pushed open by ice on RC evap. unit set to recomended temps. prob shows 43/6. all thermistors show a pass, both evap fans are running. pantry UI is working. i melted all ice. thermistor reads 8.75k ohms in ice water. called techline. they had me change defrost to timed. advised replacing evap cover due to strange frost pattern and wear marks on back side of evap cover. changed defrost to timed, ordering evap cover. scheudle when availabe.; ordrng 1 W11211387 (cover-evap)"

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near Toano, VA 23168

Orbie

Job Details: 05/10/2023

"cx complaint unit not heating. verified complaint. checked unit found F3E2,F2E1. pulled unit apart to find faulty element as well as tco. replaced moisture harness due to F3E2 code as well. put unit back together and tested. unit working as designed. advised cx unit will smell for a little while element bakes in."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near McLean, VA 22101

Jason A.

Job Details: 05/10/2023

CX complaint FRIDGE not cooling. Compressor got noisey & locked up. Replaced compressor & install coupler & drier. Check for leaks. Ran vac & filled with 4.50 OZ R134a. Good running / equalise pressures. Test 38 100% 157W & FC is cooling > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Vienna, VA 22180

Tanner B.

Job Details: 05/10/2023

"1-WPW10455261 sump/ motor if cx calls back.. unit was leaking from diverter , unit needs new sump.. cx paid svc call .. Job complete; ordrng 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model wfw5620hw0

Near Williamsburg, VA 23188

Orbie

Job Details: 05/10/2023

"cx complaint unit leaking. checked unit to find remnants of water leaking but no water currently leaking from anywhere. tested cold valve 1/2 and hot valve. ran through a few cycles to try to get unit to leak. no leaks present currently, but advise cx to call back if unit leaks again. charging cx $120 service charge and completing job unless cx calls back"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/10/2023

"Cx complains that the panel not working sometimes, inspected unit, i ran test mode found an error code f6e0 communication error between ui and acu, all connections cks ok, acu receives 120vac, today the panel control works fine, per tech sheet, unit need Acu and Ui .. order parts; ordrng 1 W11261165 (cntrl-elec)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Silver Spring, MD 20910

Brian F.

Job Details: 05/10/2023

"Cx states unit leaking from bottom, inspected and confirmed. Found fill tube and fill cup on IM blocked with ice, cleared ice. Cx declined further service, has decided to stop using IM."

We serviced a

JENN-AIR RANGE

Model JGRP536HL05

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/10/2023

CX complaint about unit not heating well on griddle inspected & takes a very long time to get to 200* issue with griddle control also complaint about ovens bottom not staying locked in found a bowed unit under 30 days; ordrng 1 W10496809 (oven bottom)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Parkville, MD 21234

Alexander D.

Job Details: 05/10/2023

"cx complaint still inconsistent temps in fz. sometimes it does get down to 0 but can get up to 20*, rc is usually between 32-40. inspected unit and verified complaint. unit in defrost and fz at 10* upon arrival. left doors open to until fan started running. fan getting steady 120v on any snowflake setting. evap thermistor reading 8.79k ohms in ice water. called techline. techline said control uses rc thermistor to cycle cooling on and off. rc thermistor reading 8.5k ohms in ice water, a little lower than other thermistor. replaced rc thermistor from v/s. advised cx to allow 3days for temps to adjust and call back if issues persist. techline mentioned issue could be the start of SS leak and may want to consider putting data loggers in each section.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (THERMISTOR(AD v/s)) from stock"

We serviced a

WHIRLPOOL OVEN

Model KDSS907SSS01

Near Wilmington, DE 19810

Frederick R.

Job Details: 05/10/2023

CX complaint is oven temps off. Inspected/tested and found oven about 90deg off from set temp. Checked calibration and found it set at -30. Adjusted calibration up unti unit temps were all in range. Final temp was 359deg when unit hit 350deg. All temps taken with thermocoupler device. Collected $120 SC fee from CX by CC. Unit is now working properly. Job is complete.

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/10/2023

came out to resolve the issue. replaced the parts and tested operation. unit is running as designed. cx watched me boil a pot of water and agreed the unit is running as desigend.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 05/10/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested and unit is running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, MD 20721

Leon

Job Details: 05/10/2023

"replaced the evap fan in fc defrosted all the ice that buildt up, replaced the ui tested and make sure all buttons and the IM and water worked which it did with the right side rc door i replaced the gasket and the hinge after i used the hair drier to make gaskert seal better"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Virginia Beach, VA 23452

Branden R.

Job Details: 05/10/2023

cx complaint unit not turning on checked unit and found heavy amount of bugs on control . advised cx they will need to contact pest control to have it serviced . and call back with receipt of pest control service .

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chantilly, VA 20151

Richard B.

Job Details: 05/10/2023

"CX complant , Door falls down. Inspected unit and found vent wax electrical motor issue , And hinges sprung. Ordering both hinges , vent wax motor , bezel and control ,unit washes and drains correctly. Further work needed; ordrng 1 W11573702 (hinge) and 1 w11573703 (hinge) and 1 W11462459 (control) and 1 W11649995 (vent) and 1 W11545290 (bezel)"

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/10/2023

"Cx complaint random water leak.Ran diag, no errors. Inspected unit on top and bottom, found no signs of water leak but found oil leak from the gercase. Ran a test cycle, confirmed noisy gearcase. The unit didn't leak any water. Ran a deep water wash cycle and added more water in the tub with a bucket. The unit didn't leak, drained ok, no sign of water overflowing from the standpipe. Possible random water leak from gearcase seal, but the gearcase should be replaced because of the oil leak. Quoted repair $682.44 with $250 labor for gearcase W11393685, slider W10734521, washplate W10902814 and screw W10752187 replacement. **2 COUNTS** per gearcase replacement. Cx declined; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplater) and 1 W10752187 (screw) and 1 W10752187 (dbl lbr)"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near East Petersburg, PA 17520

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and when i opened the box found same issue with new part. Contacted techline and spoke to Nate 6370934. Unit will need burner cap to correct issue. Ordering cap and once in office will need to set return; ordrng 1 W10836474 (burner cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waldorf, MD 20601

Shane B.

Job Details: 05/10/2023

"cx complaint is the door gaskets tearing. confirmed complaint. right gasket it torn badly and left a little at the bottom. replaced both with preIDed parts. used heat gun to adjust them. they both seal. advised cx to open right door first, close left door first. cx is happy with unit. working as designee.d"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Winchester, VA 22601

Danny R.

Job Details: 05/10/2023

wrong part was order needs one of each hindge ordering other hindge; ordrng 1 WPW10299227 (hindges)

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 05/10/2023

replaced both fridge and freezer gaskets and installed ice maker cycled informed custoemr to let sit for a few hours

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Fairfax, VA 22031

Tanner B.

Job Details: 05/10/2023

Cleared ice/ frost and vaccumed out drain pan to prevent water from overflowing .. replaced rc evap thermistor and verified operation .. adjusted the unit to prevent units rc door from hitting top cabinet above unit and the side cabinet trim .. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Virginia Beach, VA 23451

Branden R.

Job Details: 05/10/2023

once i was able to find the proper address . cx under impression wp helped them out with service call advised cx i dont have any type of auth # or warrenty . service will be 120 not including parts or labor cx refused service at this time

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 05/10/2023

"cx complaint is a loud grinding noise. noise happens randomly when unit is spinning. cx had a video of unit making the noise. video is from another room in view of washer. noise last a few seconds then stops suddenly. i found no saved codes. ran service cycle. unit completed service cycle without making the noise. ran high speed spin and agitation a few times but could not replicate noise. inspected under unit. found guard has been hitting the drain pan, its dirty but not damaged. pulley has some white plstic powder on it. teeth on splutch may be skipping on the pulley causing noise. replaced splutch and actuator with preIDed parts. raised feet on unit. ran calibration and multiple service cycles. no strange noise. advised cx to use unit like normal and call back if noise returns."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Dagsboro, DE 19939

Michael E.

Job Details: 05/10/2023

"CX complaint: unit leaking. Tested and verified complaint. I found it is a defect in the upper track mount on the left. It is not able to mount tight so water is getting past. Also, left level leg is not raising unit, it just spins witgh no up/down movement. Ordering upper left track mount and left level leg. Cannot reschedule due to NW part; ordrng 1 W11561254 (level leg) and 1 W11579562 (track)"

We serviced a

JENNAIR DBL WALL OVEN

Model JJW2730DS00

Near Reisterstown, MD 21136

Brian R.

Job Details: 05/10/2023

came out and replaced all parts. reset unit and tested both ovens. now able to get both to work and come on. tested both ovens to check temps. both ovens heated at same temp range till pre heatied. temps in range and now unit checks.

We serviced a

KITCHENAID REFRIGERATOR

Model KURR314KSS00

Near Mount Airy, MD 21771

Bernard M.

Job Details: 05/10/2023

"Cx complaint unit won't stay on to cool. When plugging unit in the compressor comes on for 3 seconds and shuts off. Accessed control and it receives proper voltage. All connections to compressor check good. Contacted TL and found the door switch on the front has been fragmented. It no longer retracts to recognize tthe door being closed. Ordering switch box, once available, contact cx to reschedule.; ordrng 1 W11359433 (switch box assembly)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW4

Near York, PA 17402

Drew B.

Job Details: 05/10/2023

cx complaint that unit is not powering on and drianing. i found the unit to power on and have proper voltage to unit. and when checling the unit had a veryh long incorrect drain hose the washer drain hose clamped into the thick black tub with pvc pipe along the wall about 10 foot sideways and when i removed the thick incorrect hose from washer drain hose and put in bucket it drained no isseus. the unit is operational they have incorrect and issue with drain lines they arent understanding what im saying but showed them.. no further work unit is functional... they HAVE TO GET DRAIN LINE RESOLVED REGARLDESS AT THIS POINT.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Purcellville, VA 20132

Danny R.

Job Details: 05/10/2023

cx states unit isnt making ice and freezer is to warm i found 31 in fresh side and 18 in freezer unit is running slow the fast . i found the ui in pantry door is full of water and shorted out door harness is caroided and harness to door needs replaced; ordrng 1 W10815669 (door service) and 1 W11170612 (harness)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Vienna, VA 22182

Tanner B.

Job Details: 05/10/2023

"Unit not drying, foiund loose connection on heater , reconnected and tested . unit now heating ..; ordrng 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Alexander D.

Job Details: 05/10/2023

"cx complaint unit overfilled and flooded apartment. tenant is saying theres no water damage. tenant said that when it flooded he paused cycle and it stopped filling so issue shouldnt be valve getting stuck open. only have f7e5 shifter fault error stored. found J12 connector for shifter not plugged in all the way. resecured connection. ran drain pump in component activation to pump water out left from last visit. autotest runs good, no issues or errors came back. blew thru pressure hose from where it connects to tub and my 2nd tech can feel it come out the other side. pressure dome port is clear. must be a hole in pressure hose or an issue with the coupler because its NLA. called techline. TL agrees and said to run a weed eater cord in port to make sure its clear. see stickys; ordrng 1 W11662155 (washer harness) and 1 W11629601 (control) "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Towson, MD 21286

Shane M.

Job Details: 05/10/2023

cx complaint the unit icemaker isnt working.. found icemaker stuck in twist mode. 120v to icmekaer. replaced icemaker unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Waverly, VA 23890

Justin W.

Job Details: 05/10/2023

replaced handle tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Berryville, VA 22611

Danny R.

Job Details: 05/10/2023

cx said uni9t has 8 4 code and wont run i found code and checked unit for flood and found sensor not having been open thenfound pin out of place on flood sensor harness . reseated and code went away

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 05/10/2023

Installed cover and screws and ran cycle. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frankford, DE 19945

Michael E.

Job Details: 05/10/2023

Replaced the lower harness as per previous diagnosis. When i opened control box i found it is a wall oven control in the box. Double checked part number and cross referenced with service matters and tribles and part number is correct but part in box is not. Tested unit but it shut down when it was time to spin. ordering control. Cannot reschedule due to CX not sure when will be back.; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Hockessin, DE 19707

Frederick R.

Job Details: 05/10/2023

replaced compressor per prior diagnosis. Pressure tested with nitrogen. Vac'd down to 30in. Filled with 46g of R600a. Final low side pressure was 4in vac. Informed CX 24-36hrs for unit to reach temps. Unit is outside so this will effect temps. Also need to order drip tray. Cracked while trying to get it off old compressor. Cannot reschedule due to part availabilty; ordrng 1 W11559685 (tray)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 05/10/2023

"replaced sump and dispenser, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model Mvwp575gw1

Near Sterling, VA 20165

Simon

Job Details: 05/10/2023

CX complaints washer cold water pressure low .Unit tasted cold water inlet valve found faulty. Inlet valve replaced .unit works as designed.SZ

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Stafford, VA 22554

Thomas B.

Job Details: 05/10/2023

Cx complaint unit is not drying inspected unit found unit is heating properly plenty of heat and volume units venting is clogged unit will need a vent cleaning in order to fix the not drying issue

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Hampton, VA 23666

Justin W.

Job Details: 05/10/2023

"cx complaint fc door sags and ice accumating at top of fc. confirmed complaint ordering used spacers from v/s to repair door. reordering to replace v/s. tested unit working as designed; ordrng 2 WP487576 (rc door washer jw vs)s, used 2 wp487576 (spacer jw vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS00

Near Woodbridge, VA 22191

Robert W.

Job Details: 05/10/2023

CX Complaint is the unit not dispensing ice. inspected unit and found unit not dispensing auger motor not working CX declined repair paid SVC

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Cheverly, MD 20785

Leon

Job Details: 05/10/2023

cx complaint was unit was making a nosie at the end of cycle confirmed issue i heard the nosie every time in diag mode going from agitate to spin every time after i confirmed the issue i went to remove the wash plate i was unable to remove picked unit up and looked at all the parts and seen the cam was beat up some of the teeth was warn down replaced thew cam and belt and went back into diag mode to the from going to agitate to spin and i didnt hear the sound at all tested it about 5 times and once with the cx by me we heard no sound together

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dover, DE 19904

Taylor F.

Job Details: 05/10/2023

Cx complaint is doors not aligned. Tested inspected and verified complaint. Found the doors slightly not aligned due to the cx putting food back in the doors. Releved doors and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 05/10/2023

"cx complaint unit not completing cycle, checked unit found f9e1 and f9e2 drain codes, filter screen from motor assembly, seperated causing drain issue, replaced sump and element per service pointer. s code covers p&l for heater replacement S17304"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/10/2023

"Replaced all parts per previous tech, restored power and unit came on and began to cool with fans running. Instructed cx to give 24 hrs for unit to reach temps. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Leesburg, VA 20175

Ken M.

Job Details: 05/10/2023

Customer complaint is that the unit does not want to change settings after a power failure. Checked power to the unit and power is good. Cycled power to the unit and tested the console. Console is working properly. Suspect power disruption caused the unit to get hung up.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Alexandria, VA 22301

Simon

Job Details: 05/10/2023

CX complaints DW not starting or operating .Unit checks DW starting but not ending the cycle soap despencer not engaged during the cycle.diagnoses mode found error code F4 E3 Wash motor not working properly .ordered despencer and wash motor; ordrng 1 W10428217 (despencer) and 1 W11521438 (wash motor) and 1 W11182008 (grommet) and 1 W10445975 (hose and two clamps)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/10/2023

As per previous tech was able to access unit and replace door. Tested unit and unit checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/10/2023

"CX complaint about unit not starting put unit on a cycle can heard how pts switch clicks went to the back & found an open thermal fuse replaced from VS tested & working CX PIF THRU APP; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/10/2023

"Cx complains about a burning smell, but now the microwave not working at all, inspected unit, cabity light is out, i took the top cover out, found a bad themostat and wire.. (BURNED) . order part; ordrng 1 W11033422 (interlock)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089WEM11

Near Hampton, VA 23664

Carl A.

Job Details: 05/10/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Washington, DC 20016

Samuel R.

Job Details: 05/10/2023

cx complaint unit will not wash clothes.inspected unit and found slider to be fragmented.replaced slider and calibrated unit.ran a load and unit is now spinning properly.unit is now good

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/10/2023

"inspected control and icemaker before start both were incorrect part for this unit, cont5rolstill missing 2 conections and new icemaker was module style. spoke with mr and ordring correct control and icemaker.; ordrng 1 w11596827 (icemaker) and 1 w11580234 (main pcb)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Washington, DC 20003

Sherwood

Job Details: 05/10/2023

outlet trip whole unit while using wet vac to remove water. we reset breaker. then it sparked and shut the whole unit down. cx wants to get electrican then she will reschedule; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, VA 23146

John P.

Job Details: 05/10/2023

"CX complaint unit leaking water onto floor checked unit, found evap housing pulled away from wall on right side, removed ice from behind housing, and secured housing to cabinet. Tested drain and found no obstructions in tube or trap."

We serviced a

MAYTAG DRYER

Model MED5500FW2

Near Alexandria, VA 22309

Demonte S.

Job Details: 05/10/2023

Inspected the unit. Found that the cx is saying that the Dryer is making a Grinding Noise when they start the unit. Started the unit. Unit is making a Grinding Noise. I then checked the Blower Wheel. Blower is packed with Lint. Removed all Lint. Tested the unit. No noise. Unit is working as Designed.

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Wilmington, DE 19809

Frederick R.

Job Details: 05/10/2023

CX complaint is sparking sound. Inspected/tested and hearding sparking sound when turning LF element on. Removed back panel and found infinite switch for said burner charred with black inside. Replaced switch from pre-id. Tested unit after repair and it is now working properly. Job is complete.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Alexandria, VA 22309

Demonte S.

Job Details: 05/10/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Noticed that the counter top has damages / chipped . Documented issue on Sd Pictures.) Cx has a saddle Valve. Explained to the cx that they will need a plumber to change this Valve. ( Cx states they had two plumber friends come and check. I advised to the cx that we will need a certified plumber to come. ) Installed new Dual Valve & Water Filter Head. Tested the unit. No leaks. Still no water. I advised to the cx it's not the unit. It's the water pressure. Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Severna Park, MD 21146

Dustin F.

Job Details: 05/10/2023

"upon arrival, unit was working.Unplugged and replaced control per previous tech. plugged unit back in and couldnt get any operation. confirmed connections good. contacted WP TL and spoke to adrian. he had me check voltage at p1 connector(red with white and brown wires) i got nothing. confirmed 122 at outlet. and then L1 on power wire to brown on p1 connector and read 'open' unit blew fuse. CX is not happy and will be looking for resolution to get unit replaced. in meantime i spoke to VL in office and got him scheduled for 5/16/23; ordrng 1 W10138793 (fuse) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Falls Church, VA 22043

Lloyd B.

Job Details: 05/10/2023

Cx complained the unit leaked. Inspected the unit and found water coming from the above the diverter motor. Unit needs new sump assy. Cx wants to discuss with wife and shop around before continuing. Job complete

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Stephenson, VA 22656

Danny R.

Job Details: 05/10/2023

unit would need gear case belt and pul;ly cx doesnt want to go further with repair

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