Service History 504 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Glen Allen, VA 23060

Chris B.

Job Details: 05/25/2023

cx comp unit will not make ice insp unit conf cx comp found im stuck and not in home pos thawed im and filled im but im still gets stuck half way threw cycle and stated 2-3 unit will need IM collected 120 sc checkc 6773 cx stated she will be repairing unit herself

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 05/25/2023

swapped FC door from this unit with the FC door from 281 buckeye cir. restored power. working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Glen Allen, VA 23059

Chris B.

Job Details: 05/25/2023

called tech spoke with rob stated to order cleaer door and second rack manifold ; ordrng 1 w11179175 (clear door) and 1 W11568642 (manifold) and 1 W11573754 (tube) and 1 W10831864 (tube) and 1 W11101860 (tube)

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Zachery R.

Job Details: 05/25/2023

"cx complaint unit has warped panel, verified issue, unit is within 30 days. orderign side panel to complete repair.; ordrng 1 W11233548 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Richmond, VA 23233

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit not cooling. Did confirm and found uv dye in rc pan. Fc pan was clear. Ordering rc evap and compressor for sealed system repair.; ordrng 1 WPW10643261 (Evap) and 1 W10309988 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Norfolk, VA 23508

Carl A.

Job Details: 05/25/2023

"cx complaint of unit not cooling Fc ,3.8 amps on heater called techline spoke with Chris was advise to chage the derfrost to 8 hrs chge defrost mode to 8 and steamed unit down works as desigend"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 05/25/2023

Cx complaint of unit not making ice. Did confirm and found icemaker jammed. Removed jam and lower water level. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leesburg, VA 20175

Ken M.

Job Details: 05/25/2023

"Door arrived damaged, reordering door.; ordrng 1 LW11037733 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Emmanuel R.

Job Details: 05/25/2023

"Upon arrival I removed rear cover and started replacing upper wiring harness and control,while removing connector i notice the tub has pinched and frayed pressure hose near the water valves, See pics. I didnt have a lower pressure hose so I used the old one from the upper wiring harness i replaced . Cut it to size and secured it to lower harness. Unit wasnt connected to a outlet plug and a 240 outlet wasnt availible to test. Unit should be working properly. (lower harness pressure hose was frayed.See pics.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Hampton, VA 23666

Lucas R.

Job Details: 05/25/2023

"cx complaint no lights, checked unit found open led in fc, replaced led with triple point, tested unit working as designed. s code covers p&l"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/25/2023

"Replaced both parts per previous tech, recalibrated and ran test, test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Burke, VA 22015

Demonte S.

Job Details: 05/25/2023

"Installed the Coupler, Drier & Evaporator. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with . Pressures are 120 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve Vs / Ds) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 05/25/2023

Cx complaint unit is frosting in the back of FC section. Inspected unit found evap slightly frosted over. Found heater connection loose. Secured connection. Ordering heater assembly.; ordrng 1 W11650661 (heater assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ashland, VA 23005

Thomas B.

Job Details: 05/25/2023

Cx complaint unit is not working properly inspected unit found the condensation is a normal condition the cx states it fogs up the shelves after leaving door open for any period of time educated cx on warm air cold air mixture of home to the refrigerator recommended a box of Arm and Hammer for any Moisture Build Up in Refrigerator

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Westminster, MD 21158

Drew B.

Job Details: 05/25/2023

cx complaint that unit is icing in the upper middle of the door again AND is sealing aorund all corners and fan runs etc. will need the plenum and door for issue to resolve aftwer thatg no fix will need techline!; ordrng 1 W11178521 (nameplate) and 1 LW10803965 (ss fc door) and 1 W11666272 (evap plenum) and 2 WP489467 (washer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manassas, VA 20109

Richard B.

Job Details: 05/25/2023

"CX complant. No ice. Prior diagnosis found unit needs coupler to complete service and instilation of door. Installed coupler and tested dispenser . Dispensing fine , No leaks, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

cx complaint that unit is leaking out the ceiling when filling with water and was able to removed celicing and run watyer found water leaking alot of the triple valve and needs W11579561 and call to reschd when in .; ordrng 1 W11579561 (triple valve)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Stafford, VA 22554

Robert W.

Job Details: 05/25/2023

"CX Complaint is the light not working. Inspected unit and found the hood light not working found socket had shorted out and caused buld to blow, Fixed socket and tested power unit is now getting good power replaced bulb and unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

replaced and now checks good

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Bristow, VA 20136

Richard B.

Job Details: 05/25/2023

"CX compllant. Dryer not heating. Inspected unit and found vent clear. Found 123 and 123 with 246 across the terminals. Found TCO open , Changed TCO , tested unit , Working as designed. . Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Drew B.

Job Details: 05/25/2023

went to replace the compressor and after instralling new compressor and dryer i foudn the compressor to have a crack in the bottom of the suction tube port.. and leaking.. wilil need the comrpessor again and suction tube the dryer is installed and should be good.. needs 2 count SS tech for return.; ordrng 1 W11369198 (compressor) and 1 W11506458 (tube suction) and 2 2coutn (2 coutn)s and 1 sstech (s stech)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Washington, DC 20003

Samuel R.

Job Details: 05/25/2023

cx complaint unit is leaking in the back.inspected unit and found drain pump to be leaking.unit will need a new drain pump.unit is stacked will need a 2nd tech to complatete repair. W11551760; ordrng 1 W11551760 (drain pump) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/25/2023

cx complaintt hat unit is not heatinvg and leaking water in the drum.. i found the thing the valve is stuck open and constantly spray water in the drum which caused the element to over work and blow. will need the following parts.; ordrng 1 WP3387747 (element) and 1 280148 (tco) and 1 W11611436 (valve1)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Norfolk, VA 23509

Carl A.

Job Details: 05/24/2023

"cx complaint of unit not locking and starting checked unit to f ind lid strike to have cracked causeing door not to lock replaced strike tested and calibrated unit works as deisgned; ordrng 1 W11457841 (STRIKE CA /VS), used 1 W11457841 (STRIKE CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Norfolk, VA 23513

Carl A.

Job Details: 05/24/2023

"cx complaint of unit not turning on,checked unit to find power coming to control board but not putting out to ui board ordering parts needed for repairs; ordrng 1 w11478526 (UI) and 1 W11624943 (CNTRL-ELEC) and 1 W11457841 (Door Lid Strike)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23451

Branden R.

Job Details: 05/24/2023

cx complaint unit safety - washer squeaking in rinse cycle with burning smell checked unit and found splutch lose allowing belt to fall down and heat up while unit is trying to spin . found oil coming from gearcase . ordering all parts for repair to unit.; ordrng 1 W11454734 (gearcase) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Washington, DC 20015

Brian F.

Job Details: 05/24/2023

"Cx states low cool, inspected and confirmed, found back wall of FC covered in frost, evap completely frozen oven, defrost heater working properly, tested thermistor read 6.1 kohm, should be between 8.3 and 9.2 kohm. Defrosted evap and installed new thermistor. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Leonardtown, MD 20650

David J.

Job Details: 05/24/2023

CX complaint unit is not washing dishes 100%. Arrived today and inspected unit and verified complaint. While inspecting unit I had found filter was not properly seated. Causing lower spray arm to get stuck underneath filter. Cleared filter and cleaned. Reinstalled filter properly remove lower spray arm and removed any clog that was stuck. Tested unit unit is now spring properly Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Virginia Beach, VA 23452

Austin D.

Job Details: 05/24/2023

helped ca

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/24/2023

Confirmed cx complaint unit diffuser making loud rattling noise. Ordering diffuser.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/24/2023

"flushed lines 140 psi nitrogen, replaced compressor and drier, vacuumed to -30'hg 20 min, charged, pressures -8'L 70 H, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2023

"installed motor and blower wheel, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2023

"cx complaint stopped, locked, full of water , no power, found 120 and polarity at outlet, found 120v into control found 0vdc to console, control shorted , drained unit, found pump free, pump ohmed out of range, pump shorted took out control had to break strike to get lid open, quoted $700 cx declined refered back to customer care, collected $120 visa; ordrng 1 W11419171 (control) and 1 W11396717 (pump) and 1 W11457841 (strike)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/24/2023

"upon arrival asked cx if they had motor, cx stated they did not have motor they only have bulkhead, reordering motor to complete repair.; ordrng 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/24/2023

"checked fc temps - 6 degrees. called techline, spoke with Steve. verified full frost pattern. ice on cap tube feeding into evap. steamed off ice. verified pressures good. per techline, ordering control. also, water not dispensing, valve loud, used bypass to verify not a filter isses. ordering valve and filter head.; ordrng 1 W11548535 (valve) and 1 W11346622 (filter head) and 1 W11556915 (control)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/24/2023

CX complaint is WM no agitate. Inspected/tested and pulled F8E1 LFNF error code. Rand test cycle and could hear barely any water coming into unit. Pulled lines and found both valves caked with well sediment. Explained to CX the need for them to install hose screens to keep this from happening again. Replaced inlet valve from pre ID. Calibrated and tested again and the WM is new working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Washington, DC 20015

Brian F.

Job Details: 05/24/2023

"Installed new sump assembly and heater. Ran service test cycle, completed with no errors. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20850

Julian H.

Job Details: 05/24/2023

defrosted unit went to install fan & found had a part for another job need to return with all correct parts called parts warehouse schedule for next Tuesday; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/24/2023

ordering drum that was ordered before ticket was closed. also ordering bellow; ordrng 1 W11314648 (bellow) and 1 W11460604 (drum)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Annapolis, MD 21401

Israel R.

Job Details: 05/24/2023

"F7E1 Single speed wash motor failure, F9E1 Noto drainin, F10E2 vent wax motor, F8E4 over flow. Customer complaint unit is not completing a cycle all the time and is displaying error codes. She has to cancel and restart multiple times and eventually completes. I found the error codes for the sump and vent. Unit needs new sump vent wax. quoted she stated the will go buy a new one. owes 498.61; ordrng 1 W11414073 (Vent wax motor 96.43) and 1 W11416362 (sump 256.03)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricky E.

Job Details: 05/24/2023

customer stated that the lower rack tracks have had ballbearing come out and the dispenser will not open during a cycle.. the unit needs the lower rack tracks and the dispenser assy; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11032769 (dispenser)

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Walkersville, MD 21793

Ricky E.

Job Details: 05/24/2023

"customer stated that the unit was making crunching in agitation. verified issue, unit has a faulty gearcase, shifter and splutch... need parts..; ordrng 1 w11454738 (gearcase)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/24/2023

"replaced motor, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model KEBC277KSS05

Near Silver Spring, MD 20902

Roberto I.

Job Details: 05/24/2023

"Cx complaint upper oven noisy when hot.Tested oven, heard vibration coming from cooling fan. Pulled unit out, found top and back covers vibrating. Used few spare pieces of foem strips to make cover and cooling fan tighter. Reinstalled and tested unit again, the noise didn't come back. Unit good to go."

We serviced a

KITCHENAID OVEN

Model KODE500EWH20

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/24/2023

The vent arrived broken. Reordering vent W11369885; ordrng 1 W11369885 (vent)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS03

Near Silver Spring, MD 20904

Ricardo S.

Job Details: 05/24/2023

"Cx complains about an error code, inspected unit, F2e1 stuck keypad, panel not woking at all, connection cks ok, the previous technician had a different code.. f6e0 .. order console and cntrl board; ordrng 1 W11236885 (console) and 1 W10821712 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HZ4

Near Haymarket, VA 20169

Richard B.

Job Details: 05/24/2023

"CX complant. Noise from convect fan. Inspected unit and found convect fan blade slightly bent and after heating up , Hits convect fan cover , Replaced convect fan with new and tested unit, Unit heated to 350 without any noises. Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, VA 20151

Demonte S.

Job Details: 05/24/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser / the whole unit powered off until they flipped the breaker. Checked the Dispenser Door. Dispenser is Closing properly. ( I advised that the cx clean the Dispenser Door. ) This area is known for surges. I advised that the cx gets a surge protector. Refrigerator is cooling and all lights are on. All 3 Fan Motors are working without turning the unit off. Cant tell if the boards are damaged. Unit will need the Main Control Board, Power Supply Board & User Interface. ; ordrng 1 WPW10624574 (Whirlpool Refrigerator Power Control Board) and 1 WPW10675033 (Whirlpool Refrigerator Electronic Control Board) and 1 W11330971 (Whirlpool Refrigerator Dispenser Control Board)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Baltimore, MD 21216

Dustin F.

Job Details: 05/24/2023

"CX complaint: coin chute stuck, Inspected unit, confirmed complaint. found spring broke and clip bent. replaced coin chute with pre id and tested unit, unit now working as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/24/2023

Replaced parts and ran a test cycle. The unit didn't leak

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/24/2023

cx complaint unit not cooling checked unit and found unit frosted over in freezer defrosted and found lose bimetal connetion not allowing unit to defrost . steamed out everything and tested unit is now running as designed .

We serviced a

AMANA RANGE

Model AER5735QAQ

Near Westminster, MD 21157

Brian R.

Job Details: 05/24/2023

cx complaint is unit doesnt heat like it should or heats to high at times and sound is almost gone now. tested and checked unit. units almost 20 years old and cx knows and many parts we cant get anymore. heated unit to 350. all burners and lights check. unit hits high of 353 and low of 344. unit checks and in range. advised to keep track of settings and temps and see how unit does. shes unit a small round temp reader and advised there is a lag in the temp of that catching up to unit. unit checks. job compete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Sterling, VA 20165

Jason A.

Job Details: 05/24/2023

CX complaint FRIDGE temps warm. FC temps doesnt get to freezing. Replaced harness & thermistors. Evap have weak partial frost pattern. See SDpics. 2CountSealSyst+NitrogenTest > JJ; (2CountSealSyst+NitrogenTest) and 4 W10913906 (couplers)s and 1 W11579351 (evap) and 1 W11504450 (evap coupler) and 1 W11506620 (evap coupler) and 1 W11109499 (drier coupler) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Harrisburg, PA 17113

Cody H.

Job Details: 05/24/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit ran as designed. While exiting the home, CX complained that they heard the sound again. CX states unit is randomly making a clinging sound while rotating. Not making unusual noises while technician is there, just noise of clothing hitting side of unit as its rotating. Called techline and spoke to Kirt who said unit seems to be working as designed. CX will need video with audio if noise persists but as of now no further work needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Ken M.

Job Details: 05/24/2023

"3rd rack roller assembly on the right side replaced and unit tested. Unit is working properly, no draining issue. Old part left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Powhatan, VA 23139

John P.

Job Details: 05/24/2023

Installed controls and valve ice maker did fill up with more water than previously

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Washington, DC 20008

Brian F.

Job Details: 05/24/2023

"Installed new damper motor, moved unit farther back into cabinet at the request of cx. Tested damper motor, damper cycling at normal noise level. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Dover, DE 19901

Frederick R.

Job Details: 05/24/2023

"CX complaint is lid lock stuck. Inspected/tested and found strike stuck in latch. Had to disassemle latch to repair. Replaced latch, bezel and strike. Tested after repair and WM is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Smyrna, DE 19977

Frederick R.

Job Details: 05/24/2023

CX complaint is IM not dispensing. Inspected/tested and found the unit has a burnt out augor motor. When you engage ice paddle the augor just buzzes really loud. Ordering augor motor. 4 in stock. Rescheduled CX for 5/31 am preferred. Verified with VL availability.; ordrng 1 W11202789 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Severn, MD 21144

Emmanuel R.

Job Details: 05/24/2023

"Cs unit is making a loud noise after repairs, confirmed complaint. I found the spaner nut was hand tight and rotor bolts aswell. I took my thor hammer and tighten the spaner nut, then i removed the rotor added a washer and lock tight because it didnt wanrt to tighten anymore. Tested unit, unit is now working properly."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Williamsburg, VA 23188

Orbie

Job Details: 05/24/2023

"cx complaint unit not working. verified cx complaint. found motor spinning but gear isn't turning with it. ordering gear kit, pin and motor.; ordrng 1 WP454512 (pin-spring) and 1 882699 (gear-drive) and 1 W10439651 (motor-drv)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Williamsburg, VA 23185

Orbie

Job Details: 05/24/2023

cx complaint unit takes 2 hrs to wash sheets. checked unit found no current codes. put unit on bulky/heavy duty cycle with a big blanket in it followed with a drain and spin just to visualize operation. advised cx to monitor future operation and to call back if issues persist.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hampton, VA 23669

Orbie

Job Details: 05/24/2023

cx complaint unit not functioning. checked unit found F5E2. found lidlock not locking unit but continuning to attempt to lock. unit needs lidlock to complete repair. send tech with control just in case.; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Washington, DC 20011

Samuel R.

Job Details: 05/24/2023

cx complaint unit is leaking gas.inspected unit and could not sense gas.will need gas sniffer and co meter to determine if unit is leaking.office advised they will call cx to reshedule; snapped 4 QuickPics

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Odenton, MD 21113

Emmanuel R.

Job Details: 05/24/2023

"Wrong door seal, i need the gray plastic one not the rubber one. Will need to reoder.; ordrng 1 W10667473 (lower dr seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/24/2023

"replaced cap and actuator, calibrated unit would not spin or agitate motor reading in range, but will not go through a calibration cycle. upon arrival cx had load that had just completed in unit, ordering acu and motor to complete repair.; ordrng 1 W10890624 (motor-drve) and 1 W11170319 (acu)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Keezletown, VA 22832

Danny R.

Job Details: 05/24/2023

cx complint not finishing cycyles i found gear case is bad will need gear case shifter and pully cx will think over repair; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W10754448 (shifter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near ,

Danny R.

Job Details: 05/24/2023

installed parts but when i went to fill with 600 the acccess vavult brooen half way through fill will need to come back tuesday to fill unit i r 600 and acess vavle made calls to offcie and lance; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, DC 20002

Sherwood

Job Details: 05/24/2023

"cx complaint washer stopped working, lid lock intermittent. beeps constantly washer stopped working, lid. arrived and found error code for shifter and stuck key. checked all connectiion and and they were fine. i was going to install actuator which was damaged anyway did a continuitiy test on harness to connection at actuator and i did not have continutiy between blue and black/ white wire. needs harness to fix.; ordrng 1 W11545744 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Baltimore, MD 21229

Dustin F.

Job Details: 05/24/2023

"CX complaint: unit not making ice regularly and have ice buildup on FC door and leaking through dispenserInspected unit, confirmed complaints. found ice dispenser door getting stuck open and found Filter housing clogged. ordering new filterhouse and everything that may be needed to replace ice dispenser door.; ordrng 1 W11423784 (assemblynseparator) and 1 W11423782 (ice door) and 1 W11423781 (ice chute assembly) and 1 W11162041 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Yorktown, VA 23693

Justin W.

Job Details: 05/24/2023

"cx complaint unit off balance. checked unit to find no stored error codes. performed calibration. confirmed front legs of unit needed to be lowered to level unit. leveled unit on four corners and tested with 4 towels during low speed spin and drain not bad. once spin ramped up. heard slight sound from gearcase advised cx issue could be in gearcase but id recommend starting with suspension since no oil was visible on bottom of unit. quoted cx for suspension remainder balance to change suspension 248.60$ 110 labor, 116.60 parts, shipping 15, tax 7$. cx to talk to husband prior to repair. advised quote good for 30 days."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampden Township, PA 17050

Cody H.

Job Details: 05/24/2023

Was able to assist BM. See BM notes for details.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/24/2023

apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/24/2023

"cx complaint no ice production, checked unit, come to find defective icemaker not calling for watewr, replaced icemaker, tested, unit working as designed. advised cx to allow 24hrs for ice production."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/24/2023

Cx complaint of unit not heating. Did confirm blown tco and element grounding out. Replaced element and attempted to change tco. New tco in bag is reading open. Will need to return with tco.; ordrng 2 279816 (Tco)s

We serviced a

WHIRLPOOL OVEN

Model WFE525S0HV1

Near Newark, DE 19713

Taylor F.

Job Details: 05/24/2023

Cx complaint is panels flexing and making popping sounds after repair. Was able to fix issue but explained to cx issue is present due to the damage on the side panel that was there on delivery. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAFM

Near Washington, DC 20024

Sherwood

Job Details: 05/24/2023

cx complaint unit has no power. arrived display was powering on the 1st two time. when tried again it did not power up since. unit has 120 coming to main control called tech support cn5 connection on main control also has 5vdc. tech support advised orderW10875017 smaller board. visually inspected ribbon and it looks fine. will return with main control on hand. cx paid on while on site; ordrng 1 W10875017

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX0

Near Washington, DC 20024

Sherwood

Job Details: 05/24/2023

cx complaint unit leaking. arrived and confrimed leaking under diverter. installed sump ran diag no error codes or leaks found after. repair complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Falls Church, VA 22041

Christian C.

Job Details: 05/24/2023

Arrived at unit knocked and rang door bell. No answer. Called office. They called cx said tenant was home. Waited 20 minutes still no cx.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Arlington, VA 22206

Christian C.

Job Details: 05/24/2023

Arrived at unit and cx said unit had already been fixed.

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Alexandria, VA 22302

Christian C.

Job Details: 05/24/2023

Cx complaint unit was continuing to spark. Inspected unit plugged unit back in and burners are not sparking. After turning knobs all but RR burner operate normally. RR burner does not ignite through knob. Unable to diagnose without removing top but burner screws are corroded. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Richmond, VA 23227

Joseph D.

Job Details: 05/24/2023

"Customer complaint you not cooling properly, confirms complaint found Brown heater wire not connected heater not running causing clog and evap inserted wire to heater heater working properly no other issues found you did not working as designed"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Manakin, VA 23238

Thomas B.

Job Details: 05/24/2023

Cx complaint unit is not working properly inspected unit found unit is working properly and working as designed plenty of hot air and plenty of volume coming out the rear found no kinks in line this is a new build cx states hasn't worked properly since day 1. Suspect a issue with the venting to the outside recommended cx have a professional out to take a proper look at the venting unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Crofton, MD 21114

Israel R.

Job Details: 05/24/2023

cx complained about gas smell when using the oven. asked cx if he uses the exhaust vent when using the oven. he stated that he was never aware that he had to use it while using the oven. called safety to document findinigs. advised cx to use exhaust vent or open when usuing stove.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/24/2023

apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 05/24/2023

cx comp unit states f8e4 insp unit conf cx comp found water in drip pan cleared water from drip pan insp for leaks cx did replace water line unit now sealed and working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/24/2023

"CX Concern the unit not dispensing ice, found auger motor weak . unit needs new motor , yoke and divider ..; ordrng 1 W11671282 (motor) and 1 wp63052-2 (yoke) and 1 wpw10309864 (divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Locust Grove, VA 22508

Robert W.

Job Details: 05/24/2023

"CX Complaint is the unit isnt dispensing. Inspected unit and found valves are toggling on but no water found the filter wasnt installed all the way was in place but not secured, Fixed filter and tested unit is working properly."

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Clayton, DE 19938

Frederick R.

Job Details: 05/24/2023

CX complaint is oven not to proper temps. Inspected/tested and found with 30deg calibration unit is well within range. Oven settled at 349deg when set to 350deg. Explained the use and care of oven to CX.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Richmond, VA 23222

Joseph D.

Job Details: 05/24/2023

"Found unit with burnt out terminal block replace terminal block with repair kit unit now heating properly no other issues found; ordrng 1 279320 (Terminal block kit for van stock DJVS), used 1 279320 (Repair kit) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/24/2023

Cx complaint unit is not working properly inspected unit removed and replaced the electrode tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23222

Joseph D.

Job Details: 05/24/2023

Replaced motor and coupler. Unit now dispensing properly. No other issues found. Working as designed. Cx not available at time of completion.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/24/2023

CX Concern the units console not responding and condensation build up on screen .. buttons not responding .. found bottom vent warped allowing hot air from vent to condensate and cause issue. also had cx connect to wifi to get updates .. service pointer on issue w/ vent W11660287 Rev A; ordrng 1 W11570323 (vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/24/2023

"replaced parts, issue not resolved, called techline, spoke with brandan. sent pics, was advised unit is working as designed and no parts need to be replaced. directed cx to cx care with sr# secured rollers in bin."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Norfolk, VA 23502

Zachery R.

Job Details: 05/24/2023

"replaced all parts, calibrated and tested, no faults, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/24/2023

"Installed pump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/24/2023

Cx complaint the door isn't sealing. Inspected the RC door and found the gasket beginning to fragment at the top corner. As a result the door won't seal creating condensation. Ordering RC door and is to be shipped to cx address. Once part arrives cx will contact office to set up return.; ordrng 1 LW11258450 (RC door) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0MB0

Near Arrington, VA 22922

Kyle A.

Job Details: 05/24/2023

Converted and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, MD 20895

Brian F.

Job Details: 05/24/2023

"Please pre id door bellows (W11314648), and inner bellows clamp (W11314649), parts not madatory for return;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/24/2023

"Cx complaint unit has F8E4 error. Restored power and unit didn't flash error, error present in diag. Removed bottom tray and found water inside. This triggered the float switch error. Cleaned out tray and ran test and unit completed test without further issues. Instructed cx to lighten up on detergent use due to oversuds and possibly switching brands. No suds present after test. Unit runs as designed and no leaks were found."

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