We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Glen Allen, VA 23060
Chris B.
Job Details:
05/25/2023
cx comp unit will not make ice insp unit conf cx comp found im stuck and not in home pos thawed im and filled im but im still gets stuck half way threw cycle and stated 2-3 unit will need IM collected 120 sc checkc 6773 cx stated she will be repairing unit herself
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details:
05/25/2023
swapped FC door from this unit with the FC door from 281 buckeye cir. restored power. working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Glen Allen, VA 23059
Chris B.
Job Details:
05/25/2023
called tech spoke with rob stated to order cleaer door and second rack manifold ; ordrng 1 w11179175 (clear door) and 1 W11568642 (manifold) and 1 W11573754 (tube) and 1 W10831864 (tube) and 1 W11101860 (tube)
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Carrollton, VA 23314
Zachery R.
Job Details:
05/25/2023
"cx complaint unit has warped panel, verified issue, unit is within 30 days. orderign side panel to complete repair.; ordrng 1 W11233548 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Richmond, VA 23233
Kyle A.
Job Details:
05/25/2023
Cx complaint of unit not cooling. Did confirm and found uv dye in rc pan. Fc pan was clear. Ordering rc evap and compressor for sealed system repair.; ordrng 1 WPW10643261 (Evap) and 1 W10309988 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Norfolk, VA 23508
Carl A.
Job Details:
05/25/2023
"cx complaint of unit not cooling Fc ,3.8 amps on heater called techline spoke with Chris was advise to chage the derfrost to 8 hrs chge defrost mode to 8 and steamed unit down works as desigend"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details:
05/25/2023
Cx complaint of unit not making ice. Did confirm and found icemaker jammed. Removed jam and lower water level. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leesburg, VA 20175
Ken M.
Job Details:
05/25/2023
"Door arrived damaged, reordering door.; ordrng 1 LW11037733 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Emmanuel R.
Job Details:
05/25/2023
"Upon arrival I removed rear cover and started replacing upper wiring harness and control,while removing connector i notice the tub has pinched and frayed pressure hose near the water valves, See pics. I didnt have a lower pressure hose so I used the old one from the upper wiring harness i replaced . Cut it to size and secured it to lower harness. Unit wasnt connected to a outlet plug and a 240 outlet wasnt availible to test. Unit should be working properly. (lower harness pressure hose was frayed.See pics.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hampton, VA 23666
Lucas R.
Job Details:
05/25/2023
"cx complaint no lights, checked unit found open led in fc, replaced led with triple point, tested unit working as designed. s code covers p&l"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hampstead, MD 21074
Bernard M.
Job Details:
05/25/2023
"Replaced both parts per previous tech, recalibrated and ran test, test completed without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Burke, VA 22015
Demonte S.
Job Details:
05/25/2023
"Installed the Coupler, Drier & Evaporator. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with . Pressures are 120 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve Vs / Ds) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details:
05/25/2023
Cx complaint unit is frosting in the back of FC section. Inspected unit found evap slightly frosted over. Found heater connection loose. Secured connection. Ordering heater assembly.; ordrng 1 W11650661 (heater assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ashland, VA 23005
Thomas B.
Job Details:
05/25/2023
Cx complaint unit is not working properly inspected unit found the condensation is a normal condition the cx states it fogs up the shelves after leaving door open for any period of time educated cx on warm air cold air mixture of home to the refrigerator recommended a box of Arm and Hammer for any Moisture Build Up in Refrigerator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Westminster, MD 21158
Drew B.
Job Details:
05/25/2023
cx complaint that unit is icing in the upper middle of the door again AND is sealing aorund all corners and fan runs etc. will need the plenum and door for issue to resolve aftwer thatg no fix will need techline!; ordrng 1 W11178521 (nameplate) and 1 LW10803965 (ss fc door) and 1 W11666272 (evap plenum) and 2 WP489467 (washer)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manassas, VA 20109
Richard B.
Job Details:
05/25/2023
"CX complant. No ice. Prior diagnosis found unit needs coupler to complete service and instilation of door. Installed coupler and tested dispenser . Dispensing fine , No leaks, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hagerstown, MD 21740
Drew B.
Job Details:
05/25/2023
cx complaint that unit is leaking out the ceiling when filling with water and was able to removed celicing and run watyer found water leaking alot of the triple valve and needs W11579561 and call to reschd when in .; ordrng 1 W11579561 (triple valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Stafford, VA 22554
Robert W.
Job Details:
05/25/2023
"CX Complaint is the light not working. Inspected unit and found the hood light not working found socket had shorted out and caused buld to blow, Fixed socket and tested power unit is now getting good power replaced bulb and unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Hagerstown, MD 21740
Drew B.
Job Details:
05/25/2023
replaced and now checks good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bristow, VA 20136
Richard B.
Job Details:
05/25/2023
"CX compllant. Dryer not heating. Inspected unit and found vent clear. Found 123 and 123 with 246 across the terminals. Found TCO open , Changed TCO , tested unit , Working as designed. . Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Drew B.
Job Details:
05/25/2023
went to replace the compressor and after instralling new compressor and dryer i foudn the compressor to have a crack in the bottom of the suction tube port.. and leaking.. wilil need the comrpessor again and suction tube the dryer is installed and should be good.. needs 2 count SS tech for return.; ordrng 1 W11369198 (compressor) and 1 W11506458 (tube suction) and 2 2coutn (2 coutn)s and 1 sstech (s stech)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Washington, DC 20003
Samuel R.
Job Details:
05/25/2023
cx complaint unit is leaking in the back.inspected unit and found drain pump to be leaking.unit will need a new drain pump.unit is stacked will need a 2nd tech to complatete repair. W11551760; ordrng 1 W11551760 (drain pump) and 1 2ndtech (2nd tech)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Gettysburg, PA 17325
Drew B.
Job Details:
05/25/2023
cx complaintt hat unit is not heatinvg and leaking water in the drum.. i found the thing the valve is stuck open and constantly spray water in the drum which caused the element to over work and blow. will need the following parts.; ordrng 1 WP3387747 (element) and 1 280148 (tco) and 1 W11611436 (valve1)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Norfolk, VA 23509
Carl A.
Job Details:
05/24/2023
"cx complaint of unit not locking and starting checked unit to f ind lid strike to have cracked causeing door not to lock replaced strike tested and calibrated unit works as deisgned; ordrng 1 W11457841 (STRIKE CA /VS), used 1 W11457841 (STRIKE CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Norfolk, VA 23513
Carl A.
Job Details:
05/24/2023
"cx complaint of unit not turning on,checked unit to find power coming to control board but not putting out to ui board ordering parts needed for repairs; ordrng 1 w11478526 (UI) and 1 W11624943 (CNTRL-ELEC) and 1 W11457841 (Door Lid Strike)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23451
Branden R.
Job Details:
05/24/2023
cx complaint unit safety - washer squeaking in rinse cycle with burning smell checked unit and found splutch lose allowing belt to fall down and heat up while unit is trying to spin . found oil coming from gearcase . ordering all parts for repair to unit.; ordrng 1 W11454734 (gearcase) and 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Washington, DC 20015
Brian F.
Job Details:
05/24/2023
"Cx states low cool, inspected and confirmed, found back wall of FC covered in frost, evap completely frozen oven, defrost heater working properly, tested thermistor read 6.1 kohm, should be between 8.3 and 9.2 kohm. Defrosted evap and installed new thermistor. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Leonardtown, MD 20650
David J.
Job Details:
05/24/2023
CX complaint unit is not washing dishes 100%. Arrived today and inspected unit and verified complaint. While inspecting unit I had found filter was not properly seated. Causing lower spray arm to get stuck underneath filter. Cleared filter and cleaned. Reinstalled filter properly remove lower spray arm and removed any clog that was stuck. Tested unit unit is now spring properly Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Virginia Beach, VA 23452
Austin D.
Job Details:
05/24/2023
helped ca
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlottesville, VA 22911
Eric F.
Job Details:
05/24/2023
Confirmed cx complaint unit diffuser making loud rattling noise. Ordering diffuser.; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Lucas R.
Job Details:
05/24/2023
"flushed lines 140 psi nitrogen, replaced compressor and drier, vacuumed to -30'hg 20 min, charged, pressures -8'L 70 H, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/24/2023
"installed motor and blower wheel, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/24/2023
"cx complaint stopped, locked, full of water , no power, found 120 and polarity at outlet, found 120v into control found 0vdc to console, control shorted , drained unit, found pump free, pump ohmed out of range, pump shorted took out control had to break strike to get lid open, quoted $700 cx declined refered back to customer care, collected $120 visa; ordrng 1 W11419171 (control) and 1 W11396717 (pump) and 1 W11457841 (strike)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
05/24/2023
"upon arrival asked cx if they had motor, cx stated they did not have motor they only have bulkhead, reordering motor to complete repair.; ordrng 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ezra M.
Job Details:
05/24/2023
"checked fc temps - 6 degrees. called techline, spoke with Steve. verified full frost pattern. ice on cap tube feeding into evap. steamed off ice. verified pressures good. per techline, ordering control. also, water not dispensing, valve loud, used bypass to verify not a filter isses. ordering valve and filter head.; ordrng 1 W11548535 (valve) and 1 W11346622 (filter head) and 1 W11556915 (control)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Magnolia, DE 19962
Frederick R.
Job Details:
05/24/2023
CX complaint is WM no agitate. Inspected/tested and pulled F8E1 LFNF error code. Rand test cycle and could hear barely any water coming into unit. Pulled lines and found both valves caked with well sediment. Explained to CX the need for them to install hose screens to keep this from happening again. Replaced inlet valve from pre ID. Calibrated and tested again and the WM is new working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Washington, DC 20015
Brian F.
Job Details:
05/24/2023
"Installed new sump assembly and heater. Ran service test cycle, completed with no errors. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
05/24/2023
defrosted unit went to install fan & found had a part for another job need to return with all correct parts called parts warehouse schedule for next Tuesday; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Ezra M.
Job Details:
05/24/2023
ordering drum that was ordered before ticket was closed. also ordering bellow; ordrng 1 W11314648 (bellow) and 1 W11460604 (drum)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Annapolis, MD 21401
Israel R.
Job Details:
05/24/2023
"F7E1 Single speed wash motor failure, F9E1 Noto drainin, F10E2 vent wax motor, F8E4 over flow. Customer complaint unit is not completing a cycle all the time and is displaying error codes. She has to cancel and restart multiple times and eventually completes. I found the error codes for the sump and vent. Unit needs new sump vent wax. quoted she stated the will go buy a new one. owes 498.61; ordrng 1 W11414073 (Vent wax motor 96.43) and 1 W11416362 (sump 256.03)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricky E.
Job Details:
05/24/2023
customer stated that the lower rack tracks have had ballbearing come out and the dispenser will not open during a cycle.. the unit needs the lower rack tracks and the dispenser assy; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11032769 (dispenser)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Walkersville, MD 21793
Ricky E.
Job Details:
05/24/2023
"customer stated that the unit was making crunching in agitation. verified issue, unit has a faulty gearcase, shifter and splutch... need parts..; ordrng 1 w11454738 (gearcase)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
05/24/2023
"replaced motor, tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model KEBC277KSS05
Near Silver Spring, MD 20902
Roberto I.
Job Details:
05/24/2023
"Cx complaint upper oven noisy when hot.Tested oven, heard vibration coming from cooling fan. Pulled unit out, found top and back covers vibrating. Used few spare pieces of foem strips to make cover and cooling fan tighter. Reinstalled and tested unit again, the noise didn't come back. Unit good to go."
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Roberto I.
Job Details:
05/24/2023
The vent arrived broken. Reordering vent W11369885; ordrng 1 W11369885 (vent)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS03
Near Silver Spring, MD 20904
Ricardo S.
Job Details:
05/24/2023
"Cx complains about an error code, inspected unit, F2e1 stuck keypad, panel not woking at all, connection cks ok, the previous technician had a different code.. f6e0 .. order console and cntrl board; ordrng 1 W11236885 (console) and 1 W10821712 (cntrl-elec)"
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ4
Near Haymarket, VA 20169
Richard B.
Job Details:
05/24/2023
"CX complant. Noise from convect fan. Inspected unit and found convect fan blade slightly bent and after heating up , Hits convect fan cover , Replaced convect fan with new and tested unit, Unit heated to 350 without any noises. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chantilly, VA 20151
Demonte S.
Job Details:
05/24/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser / the whole unit powered off until they flipped the breaker. Checked the Dispenser Door. Dispenser is Closing properly. ( I advised that the cx clean the Dispenser Door. ) This area is known for surges. I advised that the cx gets a surge protector. Refrigerator is cooling and all lights are on. All 3 Fan Motors are working without turning the unit off. Cant tell if the boards are damaged. Unit will need the Main Control Board, Power Supply Board & User Interface. ; ordrng 1 WPW10624574 (Whirlpool Refrigerator Power Control Board) and 1 WPW10675033 (Whirlpool Refrigerator Electronic Control Board) and 1 W11330971 (Whirlpool Refrigerator Dispenser Control Board)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Baltimore, MD 21216
Dustin F.
Job Details:
05/24/2023
"CX complaint: coin chute stuck, Inspected unit, confirmed complaint. found spring broke and clip bent. replaced coin chute with pre id and tested unit, unit now working as intended."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
05/24/2023
Replaced parts and ran a test cycle. The unit didn't leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Virginia Beach, VA 23456
Branden R.
Job Details:
05/24/2023
cx complaint unit not cooling checked unit and found unit frosted over in freezer defrosted and found lose bimetal connetion not allowing unit to defrost . steamed out everything and tested unit is now running as designed .
We serviced a
AMANA RANGE
Model AER5735QAQ
Near Westminster, MD 21157
Brian R.
Job Details:
05/24/2023
cx complaint is unit doesnt heat like it should or heats to high at times and sound is almost gone now. tested and checked unit. units almost 20 years old and cx knows and many parts we cant get anymore. heated unit to 350. all burners and lights check. unit hits high of 353 and low of 344. unit checks and in range. advised to keep track of settings and temps and see how unit does. shes unit a small round temp reader and advised there is a lag in the temp of that catching up to unit. unit checks. job compete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Jason A.
Job Details:
05/24/2023
CX complaint FRIDGE temps warm. FC temps doesnt get to freezing. Replaced harness & thermistors. Evap have weak partial frost pattern. See SDpics. 2CountSealSyst+NitrogenTest > JJ; (2CountSealSyst+NitrogenTest) and 4 W10913906 (couplers)s and 1 W11579351 (evap) and 1 W11504450 (evap coupler) and 1 W11506620 (evap coupler) and 1 W11109499 (drier coupler) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Harrisburg, PA 17113
Cody H.
Job Details:
05/24/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit ran as designed. While exiting the home, CX complained that they heard the sound again. CX states unit is randomly making a clinging sound while rotating. Not making unusual noises while technician is there, just noise of clothing hitting side of unit as its rotating. Called techline and spoke to Kirt who said unit seems to be working as designed. CX will need video with audio if noise persists but as of now no further work needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Ken M.
Job Details:
05/24/2023
"3rd rack roller assembly on the right side replaced and unit tested. Unit is working properly, no draining issue. Old part left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, VA 23139
John P.
Job Details:
05/24/2023
Installed controls and valve ice maker did fill up with more water than previously
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20008
Brian F.
Job Details:
05/24/2023
"Installed new damper motor, moved unit farther back into cabinet at the request of cx. Tested damper motor, damper cycling at normal noise level. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, DE 19901
Frederick R.
Job Details:
05/24/2023
"CX complaint is lid lock stuck. Inspected/tested and found strike stuck in latch. Had to disassemle latch to repair. Replaced latch, bezel and strike. Tested after repair and WM is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Smyrna, DE 19977
Frederick R.
Job Details:
05/24/2023
CX complaint is IM not dispensing. Inspected/tested and found the unit has a burnt out augor motor. When you engage ice paddle the augor just buzzes really loud. Ordering augor motor. 4 in stock. Rescheduled CX for 5/31 am preferred. Verified with VL availability.; ordrng 1 W11202789 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Severn, MD 21144
Emmanuel R.
Job Details:
05/24/2023
"Cs unit is making a loud noise after repairs, confirmed complaint. I found the spaner nut was hand tight and rotor bolts aswell. I took my thor hammer and tighten the spaner nut, then i removed the rotor added a washer and lock tight because it didnt wanrt to tighten anymore. Tested unit, unit is now working properly."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Williamsburg, VA 23188
Orbie
Job Details:
05/24/2023
"cx complaint unit not working. verified cx complaint. found motor spinning but gear isn't turning with it. ordering gear kit, pin and motor.; ordrng 1 WP454512 (pin-spring) and 1 882699 (gear-drive) and 1 W10439651 (motor-drv)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Williamsburg, VA 23185
Orbie
Job Details:
05/24/2023
cx complaint unit takes 2 hrs to wash sheets. checked unit found no current codes. put unit on bulky/heavy duty cycle with a big blanket in it followed with a drain and spin just to visualize operation. advised cx to monitor future operation and to call back if issues persist.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hampton, VA 23669
Orbie
Job Details:
05/24/2023
cx complaint unit not functioning. checked unit found F5E2. found lidlock not locking unit but continuning to attempt to lock. unit needs lidlock to complete repair. send tech with control just in case.; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20011
Samuel R.
Job Details:
05/24/2023
cx complaint unit is leaking gas.inspected unit and could not sense gas.will need gas sniffer and co meter to determine if unit is leaking.office advised they will call cx to reshedule; snapped 4 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Odenton, MD 21113
Emmanuel R.
Job Details:
05/24/2023
"Wrong door seal, i need the gray plastic one not the rubber one. Will need to reoder.; ordrng 1 W10667473 (lower dr seal)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
05/24/2023
"replaced cap and actuator, calibrated unit would not spin or agitate motor reading in range, but will not go through a calibration cycle. upon arrival cx had load that had just completed in unit, ordering acu and motor to complete repair.; ordrng 1 W10890624 (motor-drve) and 1 W11170319 (acu)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Keezletown, VA 22832
Danny R.
Job Details:
05/24/2023
cx complint not finishing cycyles i found gear case is bad will need gear case shifter and pully cx will think over repair; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W10754448 (shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near ,
Danny R.
Job Details:
05/24/2023
installed parts but when i went to fill with 600 the acccess vavult brooen half way through fill will need to come back tuesday to fill unit i r 600 and acess vavle made calls to offcie and lance; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Washington, DC 20002
Sherwood
Job Details:
05/24/2023
"cx complaint washer stopped working, lid lock intermittent. beeps constantly washer stopped working, lid. arrived and found error code for shifter and stuck key. checked all connectiion and and they were fine. i was going to install actuator which was damaged anyway did a continuitiy test on harness to connection at actuator and i did not have continutiy between blue and black/ white wire. needs harness to fix.; ordrng 1 W11545744 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Baltimore, MD 21229
Dustin F.
Job Details:
05/24/2023
"CX complaint: unit not making ice regularly and have ice buildup on FC door and leaking through dispenserInspected unit, confirmed complaints. found ice dispenser door getting stuck open and found Filter housing clogged. ordering new filterhouse and everything that may be needed to replace ice dispenser door.; ordrng 1 W11423784 (assemblynseparator) and 1 W11423782 (ice door) and 1 W11423781 (ice chute assembly) and 1 W11162041 (filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Yorktown, VA 23693
Justin W.
Job Details:
05/24/2023
"cx complaint unit off balance. checked unit to find no stored error codes. performed calibration. confirmed front legs of unit needed to be lowered to level unit. leveled unit on four corners and tested with 4 towels during low speed spin and drain not bad. once spin ramped up. heard slight sound from gearcase advised cx issue could be in gearcase but id recommend starting with suspension since no oil was visible on bottom of unit. quoted cx for suspension remainder balance to change suspension 248.60$ 110 labor, 116.60 parts, shipping 15, tax 7$. cx to talk to husband prior to repair. advised quote good for 30 days."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hampden Township, PA 17050
Cody H.
Job Details:
05/24/2023
Was able to assist BM. See BM notes for details.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Richmond, VA 23223
Chris B.
Job Details:
05/24/2023
apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Chesapeake, VA 23320
Zachery R.
Job Details:
05/24/2023
"cx complaint no ice production, checked unit, come to find defective icemaker not calling for watewr, replaced icemaker, tested, unit working as designed. advised cx to allow 24hrs for ice production."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlottesville, VA 22911
Kyle A.
Job Details:
05/24/2023
Cx complaint of unit not heating. Did confirm blown tco and element grounding out. Replaced element and attempted to change tco. New tco in bag is reading open. Will need to return with tco.; ordrng 2 279816 (Tco)s
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HV1
Near Newark, DE 19713
Taylor F.
Job Details:
05/24/2023
Cx complaint is panels flexing and making popping sounds after repair. Was able to fix issue but explained to cx issue is present due to the damage on the side panel that was there on delivery. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAFM
Near Washington, DC 20024
Sherwood
Job Details:
05/24/2023
cx complaint unit has no power. arrived display was powering on the 1st two time. when tried again it did not power up since. unit has 120 coming to main control called tech support cn5 connection on main control also has 5vdc. tech support advised orderW10875017 smaller board. visually inspected ribbon and it looks fine. will return with main control on hand. cx paid on while on site; ordrng 1 W10875017
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX0
Near Washington, DC 20024
Sherwood
Job Details:
05/24/2023
cx complaint unit leaking. arrived and confrimed leaking under diverter. installed sump ran diag no error codes or leaks found after. repair complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Falls Church, VA 22041
Christian C.
Job Details:
05/24/2023
Arrived at unit knocked and rang door bell. No answer. Called office. They called cx said tenant was home. Waited 20 minutes still no cx.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Arlington, VA 22206
Christian C.
Job Details:
05/24/2023
Arrived at unit and cx said unit had already been fixed.
We serviced a
JENNAIR RANGE
Model JDR8895AAS
Near Alexandria, VA 22302
Christian C.
Job Details:
05/24/2023
Cx complaint unit was continuing to spark. Inspected unit plugged unit back in and burners are not sparking. After turning knobs all but RR burner operate normally. RR burner does not ignite through knob. Unable to diagnose without removing top but burner screws are corroded. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Richmond, VA 23227
Joseph D.
Job Details:
05/24/2023
"Customer complaint you not cooling properly, confirms complaint found Brown heater wire not connected heater not running causing clog and evap inserted wire to heater heater working properly no other issues found you did not working as designed"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Manakin, VA 23238
Thomas B.
Job Details:
05/24/2023
Cx complaint unit is not working properly inspected unit found unit is working properly and working as designed plenty of hot air and plenty of volume coming out the rear found no kinks in line this is a new build cx states hasn't worked properly since day 1. Suspect a issue with the venting to the outside recommended cx have a professional out to take a proper look at the venting unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Crofton, MD 21114
Israel R.
Job Details:
05/24/2023
cx complained about gas smell when using the oven. asked cx if he uses the exhaust vent when using the oven. he stated that he was never aware that he had to use it while using the oven. called safety to document findinigs. advised cx to use exhaust vent or open when usuing stove.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Richmond, VA 23223
Chris B.
Job Details:
05/24/2023
apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Richmond, VA 23226
Chris B.
Job Details:
05/24/2023
cx comp unit states f8e4 insp unit conf cx comp found water in drip pan cleared water from drip pan insp for leaks cx did replace water line unit now sealed and working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Dumfries, VA 22026
Tanner B.
Job Details:
05/24/2023
"CX Concern the unit not dispensing ice, found auger motor weak . unit needs new motor , yoke and divider ..; ordrng 1 W11671282 (motor) and 1 wp63052-2 (yoke) and 1 wpw10309864 (divider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Locust Grove, VA 22508
Robert W.
Job Details:
05/24/2023
"CX Complaint is the unit isnt dispensing. Inspected unit and found valves are toggling on but no water found the filter wasnt installed all the way was in place but not secured, Fixed filter and tested unit is working properly."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Clayton, DE 19938
Frederick R.
Job Details:
05/24/2023
CX complaint is oven not to proper temps. Inspected/tested and found with 30deg calibration unit is well within range. Oven settled at 349deg when set to 350deg. Explained the use and care of oven to CX.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23222
Joseph D.
Job Details:
05/24/2023
"Found unit with burnt out terminal block replace terminal block with repair kit unit now heating properly no other issues found; ordrng 1 279320 (Terminal block kit for van stock DJVS), used 1 279320 (Repair kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
05/24/2023
Cx complaint unit is not working properly inspected unit removed and replaced the electrode tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23222
Joseph D.
Job Details:
05/24/2023
Replaced motor and coupler. Unit now dispensing properly. No other issues found. Working as designed. Cx not available at time of completion.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Dumfries, VA 22026
Tanner B.
Job Details:
05/24/2023
CX Concern the units console not responding and condensation build up on screen .. buttons not responding .. found bottom vent warped allowing hot air from vent to condensate and cause issue. also had cx connect to wifi to get updates .. service pointer on issue w/ vent W11660287 Rev A; ordrng 1 W11570323 (vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
05/24/2023
"replaced parts, issue not resolved, called techline, spoke with brandan. sent pics, was advised unit is working as designed and no parts need to be replaced. directed cx to cx care with sr# secured rollers in bin."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Norfolk, VA 23502
Zachery R.
Job Details:
05/24/2023
"replaced all parts, calibrated and tested, no faults, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Charlottesville, VA 22911
Eric F.
Job Details:
05/24/2023
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Bernard M.
Job Details:
05/24/2023
Cx complaint the door isn't sealing. Inspected the RC door and found the gasket beginning to fragment at the top corner. As a result the door won't seal creating condensation. Ordering RC door and is to be shipped to cx address. Once part arrives cx will contact office to set up return.; ordrng 1 LW11258450 (RC door) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0MB0
Near Arrington, VA 22922
Kyle A.
Job Details:
05/24/2023
Converted and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Kensington, MD 20895
Brian F.
Job Details:
05/24/2023
"Please pre id door bellows (W11314648), and inner bellows clamp (W11314649), parts not madatory for return;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
05/24/2023
"Cx complaint unit has F8E4 error. Restored power and unit didn't flash error, error present in diag. Removed bottom tray and found water inside. This triggered the float switch error. Cleaned out tray and ran test and unit completed test without further issues. Instructed cx to lighten up on detergent use due to oversuds and possibly switching brands. No suds present after test. Unit runs as designed and no leaks were found."