We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Roanoke, VA 24018
Kyle A.
Job Details:
06/01/2023
Installed lock and tested unit. Unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Roanoke, VA 24012
Kyle A.
Job Details:
06/01/2023
"Charged parts and tested unit and unit is now as designed.; ordrng 2 WP8268990 (Bushing ka truckstock)s, used 2 WP8268990 (Bushing) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Roanoke, VA 24018
Kyle A.
Job Details:
06/01/2023
Cx complaint of unit not washing. Did confirm and found capacitor not plugged in. Reseated capacitor and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Roanoke, VA 24012
Kyle A.
Job Details:
06/01/2023
Changed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Salem, VA 24153
Kyle A.
Job Details:
06/01/2023
Installed control and unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lexington, VA 24450
Kyle A.
Job Details:
06/01/2023
Cx complaint of unit popping codes. Did confirm and found code for drain pan. Water marks on pan also confirm aswell as show pump has leaked. Ordering sump; ordrng 1 W11416363 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW01
Near Washington, DC 20009
Sherwood
Job Details:
06/01/2023
cx complaint was frost on bottom and back wall. arrived and found drain was blocked. used hot water to clear drain. check defrost component and heater everything is working as designed. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, PA 17403
Drew B.
Job Details:
06/01/2023
cx complaint that unit isfreezing items in rc section at times and makes loud creeking noise when doors opened.. i found the diffuser is bad causing noise and door over cooling. replaced with valvid updated pop and now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near ,
Ken M.
Job Details:
06/01/2023
Vent assembly and deflector replaced. New vent assembly came with the gaskets. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
06/01/2023
"CX Concern the unit takes longer to heat on lf burner , found no errors .. units element coming on but short cycling. other elements seem to be cycling correctly . ordering lf element and switch; ordrng 1 WPW10434452 (lf switch) and 1 W11517959 (lf element)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntingtown, MD 20639
David J.
Job Details:
06/01/2023
"CX complaint unit shakes while in Spincycle after previous tech visit he had found this unit needed a new gear case along with other drive components. Arrived today and verified complaint removed unit and disassembled to take out gear case changed all parts. Previous tech had stated reassembled unit, while unit is out, I clean floor as well as clean the unit and underneath as well as feet. Powered unit and ran diagnostic Cycle unit completed Cycle with no error codes and was very quiet. During Spincycle I notice is significant change in shaking. Ran factory calibration unit is now working as designed job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Unionville, VA 22567
Tanner B.
Job Details:
06/01/2023
"CX Concern the unit not heating , found heater open .. unit needs heater / tco .. clean out lint in unit when repairing .. recommened cx to clean vent system.; ordrng 1 WP3387747 (element) and 1 279973 (tco)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
06/01/2023
CX Concern the unit will intermittently stop dispensing water and will hear a humming noise .. will start to work shortly after.. has happened about 4x in 10 months .. with original filter and new filter .. verifed that no food in rc has been frozen to eliminate a possible frozen reservior .. checked connections on valve .. i ddi set dampner in rc too coldest in Fc to make sure it doesnt get too cold.. ordering valve and filter housing incase its a intermittent problem with either components ..; ordrng 1 W11546685 (valve)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Simon
Job Details:
06/01/2023
"CX complaints right refrigrator door torn .UNIT checkes replaced freezer door,icemaker,mullion,panelui and gasket.reorderd refrigrator gasket and left freezer door bottom bush.OLD DOOR i collected.SZ; ordrng 1 W10831587 (left door bush) and 1 W10917313 (door gasket)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Baltimore, MD 21230
Alexander D.
Job Details:
06/01/2023
"cx complaint unit was getting off balance but now unit doesnt even spin. went over oow pricing with cx and she declined service. no service provided, no money collected"
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Baltimore, MD 21223
Alexander D.
Job Details:
06/01/2023
"arrived to replace RF ignitor. found new ignitor doesnt have flange to prevent it from falling into cooktop, pic saved. tried to rig it up with the clip ontop of cooktop and under burner head but it just doesnt work. need to do parts research to find correct ignitor. cx also mentioned sometimes the ignitors will spark on their own with all knobs turned off. reordering ignitor and also ordering spark module and switch harness. call cx to schedule return visit once we have correct ignitor; ordrng 1 WPW10209656 (ignitor(REORDER, INSPECT)) and 1 W11590249 (spark module) and 1 W11620523 (switch harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Bel Air, MD 21015
Neil H.
Job Details:
06/01/2023
HARNESS NEEDED FRAYED WIRE TO THE INLET VALVE.; ordrng 1 W10889940 (harns-wire)
We serviced a
KITCHENAID COOKTOP
Model KFED500EBS05
Near Silver Spring, MD 20902
Dustin F.
Job Details:
06/01/2023
"cx complaint: cooktop spider cracksInspected unit, confirmed Cooktop cracked due to heat expansion. replaced cooktop with pre id and tested unit, unit working as intended."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lake Frederick, VA 22663
Daniel J.
Job Details:
06/01/2023
dryer no power removed cover thermal event on terminal damage to connection to wire harness repalced wire harness control due to clip holding ui connector in placed nolonger supporting connector new construction 240 vac plug in garage not the same as plug ends on dryer builder having helpers install back inside home texted point of contact after to inform repair complete no response
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Mount Rainier, MD 20712
Samuel R.
Job Details:
06/01/2023
cx complaint unit is not draining.inspected unti and found unit drain pump to come on buyt drain.took drain aprt and found debris stuck in pump.cleared pump out.tested unit and now draining.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Upper Marlboro, MD 20772
Leon
Job Details:
06/01/2023
cx complaint was unit didnt spin confirmed issue seen the cam wwasnt tight on the gear case and it loosen from the teeth replaced part tested and cailbrated unit everything worked like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Eldersburg, MD 21784
Brian R.
Job Details:
06/01/2023
cx complaint is unit not working right and things are dirty and unit not getting water maybe and pods on botto. tested and checked unit. unit fill and drains well. motor not kicking on. replaced and ran unit agasin and unit checks. started a quick wash for him as there was a bunch of soap in unit to wash it out. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leisure World, MD 20906
Julian H.
Job Details:
06/01/2023
"CX complaint about unit not cooling found both cavities @ room temp found that compressor is locked & getting overheated relay keeps cycling on/off winding resistnace 6,7,13 ohm issue with compressor wil need evap just in case refrigerant wont come out on discharge 3 COUNTS SEALED SYS TECH R600A; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier-tube) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 w11506635 (process coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Edgewood, MD 21040
Neil H.
Job Details:
06/01/2023
COMPLAINT UNIT NOT DRAINING HEAVY FOOD BUILD UP IN THE DRAIN HOSE I CLEARED ENOUGH FOR IT TO DRAIN AND THEY NEED TO GET D/W CLEANER TO RUN ONCE A MONTH TO KEEP CLEAN
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Marriottsville, MD 21104
Robert L.
Job Details:
06/01/2023
"upon arrival opened and inspected new door found glass seperated from plastic, would snap toggether but with little pressure would come apart, reordering inner door and arm assy w/rivet..........please have MR/MA/TS inspect door and repack securely; ordrng 1 W11600214 (inner door CBE) and 1 WPW10128850 (arm PRIOR 1 YR)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Annapolis, MD 21409
Israel R.
Job Details:
06/01/2023
"cx complained unit wasnt operating after being turned on, after inspecting the unit i noticed the wire to the drain was broken. ordering another lower harness.; ordrng 1 W11590868 (harness)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Culpeper, VA 22701
Danny R.
Job Details:
06/01/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Clarksville, MD 21029
Justin S.
Job Details:
06/01/2023
cx showed me the water dispenser is barely dispensing. n cx says they replaced the filter 2 months ago and its been like that since the start replaced the filter with the bypass and the unit is dispensing water quickly. informed the cx they need a new filter. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Phoenix, MD 21131
Sal R.
Job Details:
06/01/2023
CX complai t is that the Cook tray shattered diring opperation. I found that the tray had no impact damage on edges or ether top or bottom sides. Tray fragmented dur to a hest fracture in it. CX also is concerned that the unit is melting a hole in a stick of butter on the sides when softening it for 6 sec. I am ordering 1 cook tray (W11443145). Once the part is avalible. please have somone form the office call to set a return date. Returning tech may want to soften a stick of butter for 6 or so sec's for CX. Tech Line may need to be call on return visit. UNit is opperating as designed.; ordrng 1 W11443145 (cook tray)
We serviced a
IKEA REFRIGERATOR
Model IRS335SDHM00
Near Fairfax, VA 22031
Christian C.
Job Details:
06/01/2023
Cx complaint unit is not cooling in both sections. Inspected unit found evep cover frosted over. Defrosted evap. Heater connections look secure. Ran defrost heater in diag and heater did not warm up. No voltage going to heater. Tested thermistor in block of ice reading 32kohms. Tested defrost heater reading 23ohms. Ordering control and evap harness.; ordrng 1 W11449482 (control) and 1 W11545823 (evap harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Potomac, MD 20854
Roberto I.
Job Details:
06/01/2023
"Cx complaint keys/display not responding.Confirmed unresponsive UI, display showing random segments, unable to run diagnostic. Found console overlay detached, stim got inside and damaged the UI. Ordering console/UI assy W11660284.; ordrng 1 W11660284 (console/UI assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Timonium, MD 21093
Sal R.
Job Details:
06/01/2023
"Per the previouse tech, i was abel to access and replace all parts. I tehn recalibrated teh unit and completed a auto test with out issues. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Seaford, VA 23696
Lucas R.
Job Details:
06/01/2023
"cx complaint unit not cooling, checked unit found temps 55-60 degrees both compartments, no fans or compressor running, ice buildup on ff evap, found corrosion on deli board, unplugged deli board, pulled unit to reset, found back of cabinet rusted and moisture running down back of cabinet, called techline spoke with chris, advised insulation breakdown in cabinet, cabinet non-servicable, removed ice buildup on ff evap, and cleared drain to avoid damage to property, referred cx to AIG, unit non-repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20906
Julian H.
Job Details:
06/01/2023
"GOT HERE noticed that unit is cold test temps on arrival FC -3 RC 31-34 found all items frozen solid inside notice that switch is pushed but not all the way this can cause icemaker to stop cycling test compressor & pulling .8amps this is normal based on room temp called TL Taylor explained all findings states that icemaker is working as designed found that when I test icemaker is getting water in all tray & now is beggining to freeze over TL states that CX may not be satisfied with operation of icemaker but everything I found today is normal operation with this model CX will need to contact CX svc if further errors; ordrng 1 WPW10221048 (spacer FOR RESTOCK JH VS), used 1 WPW10221048 (SPACER FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model mvwb850Yw1
Near Fairfax, VA 22033
Christian C.
Job Details:
06/01/2023
Cx complaint of unit is unbalanced. Inspected unit heard a grinding noise while unit is in spin. Found cold water valve is not opening all the way. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Fairfax, VA 22030
Christian C.
Job Details:
06/01/2023
"Cx complaint unit FC temps are irregular. Inspected unit tested temps RC avg 37 in 3 areas. FC avg 10. Test 23 62. Test 24 51. Test 25 64. Test 26 53. Test 29 13. Both FC and RC fans are running good. FC evap has a block of ice near cap tube. Defrosted FC evap. Frost pattern is only near top of evap. Thermistors tested good. Ordering compressor, rc evap, drier 3 way valve, and coupler. SS repair 3 count.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11575001 (3 way valve) and 1 W11291123 (RC evap) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Annapolis, MD 21401
Israel R.
Job Details:
06/01/2023
"Customer complaint unit is not making ice and is making loud grinding noise. I found the unit is not defrosting. I tested thermistors and the thermistor started shorting. I replace the thermistor but the hetaer would not turn on. I found a thermal fuse is OL. Installed new thermal fuse. Unit is not heating and testing good. Unit is back to normal operations. If custoemr calls back order W11614809.; ordrng 1 W10316760 (thermistor), used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Huntingtown, MD 20639
David J.
Job Details:
06/01/2023
CX complaint ice is forming at top of freezer compartment. Arrived today and verified complaint found freezer door gasket on top right side is not sealing to cabinet properly. Inspected door and could not see a bow. Attempted to soften door gasket with heat to make sure it properly sealed and I could not get the gasket to pull close enough to cabinet. Ordering freezer door gasket for return visit Scheduled follow up appointment will return on date ; ordrng 1 W10571967 (Freezer door gasket)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Washington, DC 20007
Brian F.
Job Details:
06/01/2023
"Cx states clothes still wet at end of cycle. Entered diagnostic mode, no saved error codes, ran auto test, completed with no errors. Checked drain filter, filter was clear, unit is working as designed. Recommended cx try different detergent, run a cleaning cycle."
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Hampstead, MD 21074
Sal R.
Job Details:
06/01/2023
"CX complai t was that teh unit would power on , but not start a dry cycle. I found that the Thermal fuse was faulty. I was able to access and replace the thertmal fuse(WP3390719) from van stock . UNit test good. I collectred $268.44 for complete repair.; used 1 WP3390719 (thermal fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/01/2023
"cx complaint of unit not washing clothes,checked unit to find the following error codes F2E1,F7E1,checked bottom of unit to find sheild eaten up ,found that the drive pulley nut had backed off and chewed on the belt and splinds of pulley,replaced belt and pulley tested and calibrated unit works as designed; ordrng 1 W10721967 (Drive Clutch Kit CA /VS) and 1 WPW10006384 (Drive Belt CA / VS), used 1 W10721967 (Drive Clutch Kit CA /VS), and 1 WPW10006384 (Drive Belt CA / VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Clarksville, MD 21029
Justin S.
Job Details:
06/01/2023
cx says the unit is not opening the soap dispenser in cycle. found the unit has a fae1(dispenser) in memory. closed the dispenser and ran the automatic test cycle and the unit didnt open the dispenser. replaced the dispenser and ran the auto test cycle 5 times with it opening every time. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near ,
Emmanuel R.
Job Details:
06/01/2023
"Cs unit is not cooling, confirmed complaint. No frost pattern. Compressor ohmed out ok but on start up it sounds horrible rattles bad, after a few minutes start/run device tripped and compressor stop running. Compressor is bad .Also found some oil near the compressor and condensor next to drain tube, I couldnt find a leak with my bubbles but its Questionable Ordering Compressor condensor,evap and drier Make sure to bring nitrogen.apt 412 Best contact 443-848-0905 Only Call robert. Maintanace manager.; ordrng 1 W11370574 (compressor) and 1 W11512423 (condensor) and 1 W11578004 (evap) and 1 W11109499 (drier-tube) and 1 W11504445 (lokring) and 1 W11506623 (lokring) and 1 W11504449 (lokring) and 1 W11504445 (lokring) and 1 W11504449 (lokring) and 1 W11676464 (process stub) and 1 W11504415 (lokring) and 1 W11504431 (lokring) and 1 W11506619 (lokring) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL WASHER
Model MHWC7500YW0
Near Bethesda, MD 20816
Brian F.
Job Details:
06/01/2023
"Installed new drain pump, ran auto test, unit is now working properly"
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near Ashburn, VA 20147
Jason A.
Job Details:
06/01/2023
CX complaint ICEMAKER UNDERCOUNTER making thin ice / noisey / runs hot. Found ice cubes very thin. Compressor fan very hot - condenser clean & fan is running. Unit pulls 0.7A with compressor running. cap tube soldered to return under foam is corroded & splitting inddicating low refrigerant charge. CX wants unit replaced - was told by AIG tech can deem unit non-repairable. NO TRUE. 3CountSealSyst > JJ; ordrng 3CountSealSyst) and 1 WPW10218037 (evap plate assym) and 1 WPW10605286 (compressor kit) and 1 W10843121 (non UV drier)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Highland, MD 20777
Justin S.
Job Details:
06/01/2023
cx showed me they have multiuple lights out in the unit. Technical Service Pointer #: W11606409 deals with this issue. the unit needs the modules; ordrng 4 W11632139 (modules(12 total))s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Poquoson, VA 23662
Carl A.
Job Details:
06/01/2023
"cx complaint of oven not working ,checked unit to find correct power coming to unit ,found the error code F1E0 internal board failer ordering contorl board needed for repairs; ordrng 1 W11548749 (CNTRLELEC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Laurel, MD 20723
Justin S.
Job Details:
06/01/2023
the unit was off when i arrived. compressor and r evaporator replaced 3/30/23 and r evaporator on 9/10/21. when i connected guages to the unit i found no pressure in the system. pressurized the unit to 140psi with nitrogen and confirmed the leak with bubbles at the refrigerator evaporator(pic). replaced the refrigerator evaporator and vacuummed downt he system. filled to weight and checked for leaks. ran test 4 and step 1 pressures equilize to 50psi. step 4 low side pressure is 3psi and high side pressure is 120psi. full frost pattern on the evaporator and melts on step 5. step 5 low side pressure is 3psi and high side pressure is 155psi. the unit is now cooling good. the unit is good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wheaton-Glenmont, MD 20902
Dustin F.
Job Details:
06/01/2023
"replaced capacitor and tested unit, unit working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Emmanuel R.
Job Details:
06/01/2023
"Replaced drain pump and checked for leaks, Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Hill, VA 20141
Ricky E.
Job Details:
06/01/2023
"customer stated that the fzr led was out.. replaced part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Pasadena, MD 21122
Israel R.
Job Details:
06/01/2023
"f0e5b off balance f0e3 overlaod. Customer complained unit isnt starting. went to test unit, and unit wouldnt come. checked voltage got 120. checked the connections anf found loose wires. now unit is starting and completeng test unit. during test saw that wash plate was warped. ordering lower harness and wash plate.; ordrng 1 W11568984 (harness) and 1 W11614636 (wash plate)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HW02
Near Annapolis, MD 21401
Israel R.
Job Details:
06/01/2023
"installed new glass,window pack, springs. back to normal"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lebanon, PA 17046
Cody H.
Job Details:
06/01/2023
"CX complains unit is not always responsive while trying to opperate. Cx states it works as should about 80% of the time then randomly will stop working and start working on its own again at random. Cx states they have warranty, asked CX if they wanted call dispatched through warranty or if they wished to pay out of pocket, cx wishes to contact warranty to get dispatched correctly. No work done on this visit. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model Med4500mw0
Near Severn, MD 21144
Emmanuel R.
Job Details:
06/01/2023
"Cs unit is not able to select setting, confirmed complaint.I found the timer is almost siezed and really hard to turn and the knob has frayed. Ordering knob and timer, returning with clip in case needed.; ordrng 1 W11566735 (timer) and 1 W11675852 (knob)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Charles Town, WV 25414
Andrew S.
Job Details:
06/01/2023
Per previous diag I was able to access and replace the Lid and both hinges. I then verified that the unit is locking. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MDE6200AYW
Near Baltimore, MD 21201
Alexander D.
Job Details:
06/01/2023
"cx complaint dryer door keeps popping open. inspected unit and verified complaint. found strike fell out. installed new strike. tested unit. unit is now working properly. quoted 263.41, paid in full with c/c.;"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Gettysburg, PA 17325
Drew B.
Job Details:
06/01/2023
"cx complaint that unit is not heatong on the bake or broil or convect any settigns on the oven, checked the power going to the unit and had proper power when checked and tested the mirwoave and did run and heat no issues when testing that as well.. need the following parts for repair of the combo ove,n..; ordrng 1 W11448962 (CONTROL) and 1 WP4449751 (THERMASTAT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hedgesville, WV 25427
Ken M.
Job Details:
06/01/2023
Shelf replaced. Found that the bins ordered were not the bins needed. Reordering bins.; ordrng 3 WPW10371194 (bin-cntlvr)s
We serviced a
WHIRLPOOL STACKABLE
Model WFW8500SR00
Near Shady Side, MD 20764
David J.
Job Details:
06/01/2023
"CX complaint Error keeps appearing when using unit. Arrived today and verified complaint found error F24 code is for a temp sensor error. I cannot remove this unit being that it is stacked to verify that part is bad. Quoted customer with a second technician to remove unit and to replace temp sensor CX paid service call over phone and will let us know within 30 days if they would like to proceed with repair, thank you. Card was left with person at home."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Upper Marlboro, MD 20772
Leon
Job Details:
06/01/2023
cx complaint was unit made a nosie confirmed the issue heard the noise as soon as i walked in i pulled the unit from the wall and the sound started to go away then i tighten up the leg then the sound went away all the way wet some towels then put them in the dryer for about 30 mins still no nosie
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Reinholds, PA 17569
Cody H.
Job Details:
06/01/2023
"CX complains they went to open unit and seen a spark in the 'open door button area' and unit went dark and stopped responding. Found fuse to be blown, replaced fuse with VS part and unit blew fuse again on powering up. Unit will need control, fuse and filter board for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL CORRECTED; ordrng 1 W11552021 (control) and 1 W10422269 (filter board) and 2 W10138793 (fuse)s, used 1 W10138793 (fuse CH VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Huntingtown, MD 20639
David J.
Job Details:
06/01/2023
"F5e3 unlock failure CX complaint unit is leaving clothes wet at end of cycle. Place unit into diagnostic mode and found one error code above. Ran test 12 in unit completed cycle with no issues when unit was on drain cycle. It sounded fine. Cannot inspect drain pump from control or under unit because it is stacked need to bring a second technician to verify Parts and make sure there is no clogs. Speaking with customer I explained too much soap can cause this issue with water not being able to drain completely. Customer is going to try a light load with less soap to see if anything changes. While running a test cycle, I did not find any suds being produced. Scheduled follow up appointment with second technician and bringing back drain pump. Will return on schedule date.; ordrng 1 W11458345 (Drain pump) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH00
Near Palmyra, PA 17078
Cody H.
Job Details:
06/01/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Front Royal, VA 22630
Daniel J.
Job Details:
06/01/2023
dishwashwe no operation unable to start cycles happened after a power surge no 120 into dishwasher checked found gfi tripped reset and ran diag unit operational
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near East Berlin, PA 17316
Drew B.
Job Details:
06/01/2023
cx complaintt hat unit is leaking when running i found the unit to have no signs of leaking from all hoses gaskets pumps etc. did see it may need to leveled up on the bracket to not tilt forward to leak an have the float fill with water giving f8e4 cleaned and ran and now no signs of leaking afterwards.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Huntingtown, MD 20639
David J.
Job Details:
06/01/2023
"CX complaint while in Spincycle unit still dances all over the place and shakes really bad arrived today and verified complaint. After previous tech visit we have change the suspension leveled unit and this is continuing to happen. Inspected inner tub and found on one side, it is flush with the outer tub but after doing 180° turn the tub comes in over a half inch. Tub is not round which will cause this to shake very bad ones close moved to one side. Unit is going to need a new tub to properly fix explain to customer part will arrive at home and she will have to give us a call. Once part arrives. CX states she still needs to use unit. I explained there is a Potential hazard with shaking will repair when part arrives ; ordrng 1 W11172199 (Inner tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesapeake, VA 23323
Zachery R.
Job Details:
06/01/2023
"cx complaint no cool, checked unit, come to find brown wire to heater not seated, reseated wires to heater, used steamer to clear frost build, advised cx part on fbo and they will be contacted for return visit; ordrng 1 W11545823 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wilmington, DE 19801
Taylor F.
Job Details:
06/01/2023
"Cx complaint is unit not sealing properly, frost build up in the RC. Tested inspected and verifed complaint. Found the unit to have damage to the cabinet causing a gap in the door seal ands warm air to leak in. Called WPTL and unit is non repairable. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/01/2023
"cx complaint not washing. checked unit, no faults stored, could not duplicate issue, come to find side to side play in shaft, ordering all parts needed to complete repair. 2 COUNT; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near North Laurel, MD 20723
Justin S.
Job Details:
06/01/2023
cx says the freezer is building up ice and not allowing the door to close. found the bottom of the freezer liner is frozen over. melted the drain ice and the unit still drains slowly. replaced the drain tube from preid and tested. the unit si now draining good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Chesapeake, VA 23321
Zachery R.
Job Details:
06/01/2023
"replaced sump&pump, tested, no signs of any leaks, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Suffolk, VA 23434
Zachery R.
Job Details:
06/01/2023
"cx complaint unit making loud humming and fan making metal on metal sound, checked unit, come to find defective turn table, also exhaust fan is getting stuck on duct system, adjusted duct work. ordering fan and turn table to complete repair. advised cx she will be conatcted for return visit. 2nd tech required.; ordrng 1 W11552018 (control) and 1 W10642989 (motor-turn)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Chesapeake, VA 23321
Zachery R.
Job Details:
06/01/2023
"cx complaint unit tripping gfci. verified issue, unit is not plugged directly into gfci but oultlets are tied together causing unit to trip gfci, owners manual states , This gas range is not required to be plugged into a GFCI (Ground-Fault Circuit Interrupter outlet. It is recommended that you not plug an electric spark ignition gas range or any other major appliance into a GFCI wall outlet as it may cause the GFCI to trip during normal cycling.Performance of this range will not be affected if operated on a GFCI-protected circuit. However, occasional nuisance tripping of the GFCI breaker is possible due to the normal operating. used extension cord and plugged unit into circuit without gfci, unit is working as designed. called techline, spoke with rob"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rapidan, VA 22733
Danny R.
Job Details:
06/01/2023
installed parts cjhecksok
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Chesapeake, VA 23322
Branden R.
Job Details:
06/01/2023
"found part was not sent over to me , reordering catch for repair . return for monday; ordrng 1 wp3389441 (catch)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Brentwood, MD 20722
Samuel R.
Job Details:
06/01/2023
while trying to do repair found ui connection to be barely on the board and coming off from the sodered area.unit will need a new ui to make the repair and tes unit.called office to order part W11591400; ordrng 1 W11591400 (consle)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gloucester, VA 23061
Lucas R.
Job Details:
06/01/2023
"cx complaint noise after agitation, checked unit found noise from drain pump upon powering on, extracted water, replaced drain pump, calibrated, tested, unit working as designed.; ordrng 1 W11396717 (drain pump lr/vs), used 1 W11396717 (DRAIN PUMP lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rockville, MD 20850
Roberto I.
Job Details:
06/01/2023
"CX complaint a piece from the door fell down.Inspacted unit, found mulion rubber flap separated from the bottom. Ordering mullion W11455378.; ordrng 1 W11455378 (mullion)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Virginia Beach, VA 23456
Austin D.
Job Details:
06/01/2023
called out due to the pain in my knee. i want to go to the doctors and have it evaluated.; saved tckt
We serviced a
KITCHENAID HOOD
Model KXU8036YSS0
Near Olney, MD 20832
Julian H.
Job Details:
06/01/2023
replaced parts on/off switch for fan stays on fan is at full blast when 'off' position mid speed when 'on' issue with switch CX ask me to disconnect blower on meanwhile since electrical is for both fan & cooktop CX PIF W CHECK; ordrng 1 W11193832 (swtch-rckr)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Mineral, VA 23117
Thomas B.
Job Details:
06/01/2023
Cx complaint wrong orifices cx had kit to convert stated the plumber and east coast appliance couldn't get them right looked up conversion chart and found all the ones replaced in wrong spots reseated the proper ones to the proper places tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Joppatowne, MD 21085
Neil H.
Job Details:
06/01/2023
7-14-3REPLACED THE SUMP UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Boyds, MD 20841
Julian H.
Job Details:
06/01/2023
CX complaint about gasket on rh side door ripping of confirmed seal tearing alongside causing magnet to come out & door not closing well replaced from preid & formed to position with heat gun workig properly
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB14
Near Laurel, MD 20723
Justin S.
Job Details:
06/01/2023
cx says the upper oven is not heating but lower oven is. started a cycle and the fan is activating but no heat from either bake and broil. only found 120vac at p18-4 to red. reset power to the unit and the unit is now heating good in the upper oven. the unit needs the control if cx calls back. control nla
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poolesville, MD 20837
Julian H.
Job Details:
06/01/2023
CX complaint about unit leaking from vent when done with cycle found seal on this asm not sealing all water in replaced vent with preid confirmed CX has hard water adjusted max qty of rinse aid for her recommend to use extended heat dry & hi temp wash on long cycles
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Austin D.
Job Details:
06/01/2023
w10904261a7736534749 unit has frost build up on the gasket. checked the unit and found that the freezer gasket and center horizontal mullion are covered in moisture. also that the mullion is not warm to the touch at all. unplugged condenser fan to let mullion warm up. temp did not change at all. therefore i feel the heat loop internally is out of position. called techline and they disagree with me and want me to replace the hinges for the fridge doors. ordering what techline said.; ordrng 2 W10917988 (fridge door hinges.)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Chesapeake, VA 23322
Branden R.
Job Details:
06/01/2023
"cx complaint unit flashing , checked unit and found leak pan with styro foam filled with water , found gasket on tub not properly seated allowing water to drip into pan when running , replaced gasket and tested unit is now running as designed ."
We serviced a
WHIRLPOOL OVEN
Model RBD306PDB15
Near Odenton, MD 21113
Emmanuel R.
Job Details:
06/01/2023
"Cs oven showing error codes f2e6 Ui display went failed, confirmed complaint. I verified all connections are secured and the buttons beep when you press them but the display no longer light up,Quoted customer for display but the control board is no longer availible, advised customer its a 50/50 chance it will fix it. part# WP8300437 quoted $349.72 they need time to think about it. Collected for svc call."
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Bernard M.
Job Details:
06/01/2023
"Cx complaint unit doesn't heat. ran unit and found no heat coming through. Entered diag and found error code F1E1 heater fault. Accessed the burner assembly and found no continuity at the ignitor. Replaced ignitor and unit didn't heat. Gas is coming through line but not through tube. Ordering parts, once available contact cx to reschedule; ordrng 1 W11652257 (burner asembly) and 1 W11633282 (control)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV03
Near Odenton, MD 21113
Emmanuel R.
Job Details:
06/01/2023
"Cs ice shut offs switch not working properly. Confirmed complaint. I found the ice level shut off flap has frayed and wont stay on the on positions. The flap is very weak ,it moves to the off position when you close the door.I was able to move it and position it on the 'ON' position until we can return with the icemaker level sensor cover and switch.; ordrng 1 W10258510 (cover) and 1 W10898445 (icelevel sensor) and 1 W10258540 (slide)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lebanon, PA 17046
Justin L.
Job Details:
06/01/2023
Cx complaint unit stopped cooling after last visit. Was able to access unit and found that the unit had a full charge and was in a vacuum but found that the drier was clogged. Replaced drier and pulled into vacuum which held 25 minutes. Charged unit and watched as frost pattern occured. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Olney, MD 20832
Julian H.
Job Details:
06/01/2023
CX complaint about unit stop cooling then started to cool down again states about a clicking sound inspected temps on arrival found Fc24* Rc39* then found that compressor was buzzing tested & pulling 6.4amps intermittently issue with compressor locking frost pattern only developing on right corner need evaporator sealed system inefficient 3 COUNTS SEALED SYS TECH ONLY CX VERY UPSET ASKING FOR A NEW UNIT DIRECTED HIM TO CX SVC DOCUMENTED ONLINE; ordrng 1 W11625643 (evaporator) and 1 W11504415 (coupler) and 1 W11504450 (coupler) and 1 W11109499 (drier-tube) and 1 W11656989 (compressor) and 1 W11506635 (process coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Hagerstown, MD 21740
Ken M.
Job Details:
06/01/2023
"Customer complaint is that the unit is leaving fabric softner behind again and is now flashing Lo Fl. Checked for stored error codes and found F8E1. Error cleared and test cycles 1, 2, and 3 ran. Water entered on test 3, but was delayed. Checked valve resistance and the valves tested good. Checked power from the control to the cold valve and the power tested good for both cold valves. Checked inlet pressure and pressure is good. Cold valve replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Martinsburg, WV 25403
Ken M.
Job Details:
06/01/2023
Control replaced and tested. Unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Dover, PA 17315
Drew B.
Job Details:
06/01/2023
cx complaint that unit is not going through the cycle and wouldnt switch to agitaation from spin and looked pin is in postion and will need the following parts for repaiur.; ordrng 1 W10721967 (cam) and 1 W11481722 (shifter) and 1 W11543994 (acu)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/01/2023
"installed OWI per techline, ran full diagnostics cycle, no errors, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
06/01/2023
"replaced parts, cks temperatures, Fc temp is at 3 degrees, Rc temp is at 37 degrees, i call TL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ocean View, DE 19970
Frederick R.
Job Details:
06/01/2023
"CX complaint is no cool. Inspected/tested and found all fans running properly. Compressor running hot. 120vac to inverteer and 5vdc to compressor. RC at 48deg and FC at 35. Lights working good. Ice ments in bin. Watt draw of 96. Orderinmg compressor, FC nd RC evaps, UV drier and coupler. All parts in stock. Spoke to ML. Rescheduled CX for Tues. 6/6/23.. 4ct SS; ordrng 1 W10832994 (compressor) and 1 W11492867 (RC evap) and 1 WPW10608485 (evaporator) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Market, MD 21774
Bernard M.
Job Details:
06/01/2023
Cx complaint unit doesn't drain. entered diag and found error code F9E1 drain fault. Inspected and found littles water in basket. Went into component activation and attempted to run drain and nothing came on. Inspected underneath and found the connectors damaged and wires pinched. The connectors were pressed hard into pump and caused pump connectors to go bad. Gave cx quote for harnessand pump and he'll be purchasing new unit. Cx paid $180 for service and labor for removing water.