Service History 500 - VIA Appliance

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Rockville, MD 20850

Julian H.

Job Details: 06/02/2023

CX complaint about unit not getting water inspected & found error F7E2 motor failure confirmed issue on auto motor getting 120vac from control but not working need extra time new kitchen everything is customized unit removable but need time to be careful need part SYSTEM DOWN CANT SEE PART AVAILABILITY; ordrng 1 W11243648 (sump/motor asm)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Chantilly, VA 20152

Jason A.

Job Details: 06/02/2023

"CX complaint DW fills up with water when not in use. Water overflows & unit beeps. Confirmed issue. Tub full of water & pan is wet. See SDpics. DW & hot waterto faucet is using 1 shutoff. Possible water pressure cause of leak. Fill valve was replaced 3/2823 & has not been an issue until a few weeks ag0. Replaced valve, float sw & flowmeter. Test wash 2X before psuhing unit back in cabinet. NO LEAKS > JJCall CX to schedule & change primary contact to: CX not avail unitl after July 18. Jay 571-296-8617; ordrng 1 W11410070 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX7DDEXDSM01

Near Beltsville, MD 20705

Brian F.

Job Details: 06/02/2023

"Cx states low cool in both compartments. Measured 57* in RC and 18* in FC. Thermistors tested good, evap fan and damper good, bi metal was open even when covered in ice. Cleared evap, ordering evap motor harness.; ordrng 1 WPW10514110 (motor evaporator)"

We serviced a

WHIRLPOOL OVEN

Model WFE975H0HV0

Near Waldorf, MD 20601

Shane B.

Job Details: 06/01/2023

cx complaint is the unit taking a long time to heat and then not maintaining temp. cx said they replaced control board themselves but it made no differance. i found no saved codes. temp sensor is reading correct for room temp. i inspected the bake element. there are no breaks but it is warpped. started a cycle and element did not heat. inspected rear of unit and found bake element reading OL. replaced with preIDed part and tested. unit is workign as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Richmond, VA 23236

Joseph D.

Job Details: 06/01/2023

This was scheduled outside of my available work hours (930 to 5 on Thursdays).office has been made aware of this in multiple formats. Rescheduled for next available appointment ; ordrng 1 Wp3392519 (Thermal fuse used from job 684369)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/01/2023

replaced motor & working fine now left old part w CX

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23227

Chris B.

Job Details: 06/01/2023

cx comp unit will not start insp uni9t conf cx comp found open therm fuse and door switch not catching door replaced door switch and tco tested unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Hyattsville, MD 20785

Samuel R.

Job Details: 06/01/2023

replaced parts and while testing unit found unit to be leaking.found unit to be leaking between the sump drain pump.unit will need sump and drain assembly.W11226878.W11611440; ordrng 1 W11611440 (drain pump) and 1 W11226878 (sump)

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Rockville, MD 20850

Roberto I.

Job Details: 06/01/2023

"Cx complaint noise during spin, not spinning properly.Ran test mode, found F7E5 error. Ran a test cycle, the unit agitate ok, gearcase was very noisy during spin. Quoted repair $759.26 with $250 labor for gearcase W11454372, cam W10721967 and shifter W10913953 replacement. Cx declined. Collected $120; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam) and 1 W10913953 (shifter)"

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Brian R.

Job Details: 06/01/2023

came out to replace control. pulled unit and water line bleew. unit has copper line to it and was bent a few times and this time pulling unit was enough to crack line. was able to shut water off and clean all water up. replaced control and reset unit and temps again. unit was off so couldnt check temps or anything but lights and fans and compressor came on and unit was running. advised cx to replace water line with breaded hose and give unit the next 24-48 hours for temps to comp temps. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Rockville, MD 20852

Roberto I.

Job Details: 06/01/2023

"CX complaint Rc too warm.Found Rc section at 62F and frost build up on evap and cover. Ran Rc forced defrost, it didn't work. Heater 112ohm from control board (P2-5 to P1-2). No power sent to heater during forced defrost. Ordering main control board W11533213. Collected $342.34, balance $125. Cx will defrost the unit in order to avoid 2 counts charge.; ordrng 1 W11533213 (main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Frederick, MD 21701

Bernard M.

Job Details: 06/01/2023

Replaced bin and sealed around icemaker assembly. Unit checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Baltimore, MD 21209

Shane M.

Job Details: 06/01/2023

cx complaint the ice built up. found condensation in FZ. removed all ice in unit. couldnt duplicate leak issue cx was talking abovut from icemaker. advised cx to capture picture of where water leaks coming fromm.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/01/2023

cx has an extended home warranty

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Pikesville, MD 21208

Brian R.

Job Details: 06/01/2023

cx complaint is they moved in a bit under a year ago when builder was done rebuilding and they noticed issues as time went. oven wont heat or hold temps right front burner high or low flames as well as right front outter trim door piece is coming off and trim pieces are lose. units a bit over a year old. went over unit with them and tested and checked. ignitor does not glow or get hot. outter shell of door is not sticky anymore and pieces are coming off. at time only had 120 on one side of ignitor. was able to adjust flame on right front burner. will also need outter door shell. at times when pressing buttons half the number show or screen flasher. shes very upset about this and a new unit. she said she will be calling whirlpool as well as getting warrenties on things now. service paid.; ordrng 1 W11176456 (Outter Door 256.65) and 1 W11176454 (Ignitor 76.40) and 1 W11126814 (Control 334.54) and 1 W11178521 (Name Plate)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/01/2023

"cx complaint of unit not turning on,checked unit to find power coming to unit and board ,found connector on board not seated reseated connector tested unti works as deisgned"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Chester, VA 23831

John P.

Job Details: 06/01/2023

Found strike not engaging latch replaced strike tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, DE 19947

Michael E.

Job Details: 06/01/2023

Replaced pump and motor as per previous diagnosis. Tested unit and it is no9w working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Richmond, VA 23237

John P.

Job Details: 06/01/2023

"CX complaint unit making horrible noise and not working checked unit found cam no longer engaging, replaced cam calibrated tested working as designed.; ordrng 1 W10721967 (Cam JP/VS), used 1 W10721967 (CAM JP/VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC400XW2

Near Washington, DC 20017

Brian F.

Job Details: 06/01/2023

"Cx states lid not locking consistently, inspected, found damaged door strike, ordering new door strike.; ordrng 1 WPW10240513 (door strike)"

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Clifton, VA 20124

Robert W.

Job Details: 06/01/2023

"Cx Complaint is the unit has error F3E1, Rediag unit and found the trap has build up of stuff in it cleaned and then replaced pressure switch tested unit and unit is now working properly will complete a drain and spin and also will start a normal wash load with no error."

We serviced a

WHIRLPOOL MICROWAVE

Model MMV5207BAS

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/01/2023

"cx did not come to door , tryed reaching out no one picked up . cx pulled into drive way at 10 on the spot . once into home was advised by cx WP should be helping out with unit . advised cx unit is no longer under warrenty and i dont see any type of auth # from wp . took MS pic and advised service of 120 will be due not including parts or labor . cx refused service at this time ."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS02

Near Alexandria, VA 22314

Demonte S.

Job Details: 06/01/2023

J.J. only per the cx. Called the office to notify the office. ; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/01/2023

"Cx complained the unit did not heat. Inspected the unit and found that it received a proper 240vac but the element is testing broken. Unit needs new element. Installed new element and tested and it now heats. Job complete; ordrng 1 WP3387747 (element), used 1 WP3387747 (element) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/01/2023

CX Concern the unit not spinning clothes out on normal cycle, but other cycles it does spin the clothes out .. Found f0e0 error in diag , ran daig and/ hign speed spin. both completed with no issues or abnormal sounds .. nothing under unit seems to be failing or damaged .. contacted wpl techline and informed them on issue.. recommened me to recalibrated unit and have cx use it, if problem presists they recommened to change main control, possible logic issue in board."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Eric F.

Job Details: 06/01/2023

"Plugged in unit to test, unit currently cooling properly. Advised cx to let unit run over night and if it's cooling properly in the morning to put unit back out on sales floor."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/01/2023

called cx to reschedule due to a personal issue and we will call back with time frame.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Columbia, PA 17512

Justin L.

Job Details: 06/01/2023

Cx concern of door closure issues. Found cx was attempting to close door with rack still out and rack was catching dispenser. Instructed cx how to properly close door. Tested unit and unit operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/01/2023

cx complaint is the unit not cleaning. i checked for codes and found F4E3 wash motor not running. cleared code and ran service cycle. wash motor did not run. i found no damage to harness. control is sending 118vac to wash motor. replaced sump with preIDed part and tested again. unit is now working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/01/2023

"Replaced bulb and control, tested unit. Job completed"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 06/01/2023

cx comp unit will not start insp unit conf cx comp found wire not seated on thermal fuse seated wire tested unit wroking as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/01/2023

"lh mount and nut for third rack track failed, will cause leak.. needs mount and nut; ordrng 1 W11551395 (mount) and 2 W11545286 (nut)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Clarksville, DE 19970

Frederick R.

Job Details: 06/01/2023

CX complaint is MW not venting good enough. Inspected/tested and could not verify complaint. Unit is working normal and properly. Suggested to CX that she have external venting installed to help with steam coming out of vent if it is an issue. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/01/2023

"CX Concern the units lid not locking, found strike failed. replaced strike and tested unit.. Job complete; ordrng 1 W11457841 (strike bt/vs), used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Ranson, WV 25438

Ken M.

Job Details: 06/01/2023

"Customer complaint is that the unit is not drying properly. Unit tested and found a partial vent restriction, Customer stated that the vent has been cleaned, but airflow from the back of the unit is good. Ran a 90 minute timed cycle and the element failed to turn on. Element and thermostats tested good. Retested and the element did turn on. Let the unit run for a little while and cycled power to it several times to try to determine whether one of the thermostats is sticking or if the problem is on the control relay. Unit kept running properly. Ordering both the control and tco.; ordrng 1 W11627508 (control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/01/2023

"Installed new gearcase/ clutch , tested unit .. Job complete"

We serviced a

WHIRLPOOL WASHER

Model lte5243dq2

Near Washington, DC 20009

Sherwood

Job Details: 06/01/2023

cx complaint lid came off. arrived and lid and panel was off. the lids clips that hold it to the cabinet are bent up and will have to be replaced. i was able to get panel back reconnected but dryer also stop intermittent due to door latch being broke. ordering 1 door latch and 2 clip for top lid.; ordrng 1 WP3406108 (door latch) and 2 WP692985 (clip)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frederick, MD 21702

Bernard M.

Job Details: 06/01/2023

"Cx complaint unit wouldn't complete cycle. Entered diag and found no error codes. Ran test cycle and unit completed test without issues. Inspected underneath and everything checked good, Cx stated they attempted to wash oversized items. Instructed cx to cut back on load sizes and explained how the unit senses. Recalibrated and ran another test ands unit runs as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Chester, VA 23831

John P.

Job Details: 06/01/2023

"CX complaint unit not working checked unit found slider had separated replaced calibrated tested working as designed.; (created new UIS, deleted prior attachment to UisID 495853), ordrng 1 W10734521 (Slider JP/VS), used 1 W10734521 (Slider JP/VS) from stock"

We serviced a

WHIRLPOOL HOOD

Model WVU57UC0FS1

Near Washington, DC 20011

Brian F.

Job Details: 06/01/2023

"Cx states front touch glass fell off, inspected and confirmed. Called tech line, rep recommended replacing glass. Called trade care, granted P&L concession; ordrng 1 W11432212 (front glass)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Powhatan, VA 23139

Thomas B.

Job Details: 06/01/2023

Cx complaint unit is not working properly inspected unit found valve is cracked and damaged Cx has a extended warranty through Lowe's however was not dispatched properly cx will need to contact Lowe's for service cx refused out of warranty pricing ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20003

Samuel R.

Job Details: 06/01/2023

replaced parts and tested unit found compressor to locked.unit will need a new compressor need seal system tech 2 count W11370574 W11504419 W11504420; ordrng 1 W11504419 (coupler) and 1 W11370574 (compressor) and 1 W11504420 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Powhatan, VA 23139

Thomas B.

Job Details: 06/01/2023

Cx complaint unit is not working properly inspected unit found ui is scanning through the lights unit does start but does ; ordrng 1 W11662366 (User interface console) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Staunton, VA 24401

Eric F.

Job Details: 06/01/2023

Unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, MD 21212

Alexander D.

Job Details: 06/01/2023

"cx complaint light not working. asked cx for pop and she called her daughter who said she tried to cancel appt because shes going out of town. cx not sure if unit is less than a year old or if its in extended warranty period. advised cx to find receipt and if its more than a year old then to call contract to get extended warranty info dispatched to us. cx understands. when job comes back, MANDATORY preid door switch(W11384469).; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/01/2023

"unable to locate leak in drain hoses, water valves, tub, drain pump. no water trails or marks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Chester, VA 23831

John P.

Job Details: 06/01/2023

"CX complaint that when closing ff door freezer door pops open then closes, advised CX this is normal depending on how fast you close door. Tested unit working as designed."

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Palmyra, VA 22963

Thomas B.

Job Details: 06/01/2023

Cx complaint unit is not working properly inspected unit found E5 Error Code for Timed Ice Making there is ice in tray order the ice maker Assy; ordrng 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LZ4

Near Baltimore, MD 21239

Alexander D.

Job Details: 06/01/2023

"upon arrival cx said lowes brought her a new range yesterday and everything is working good on the new one, no gas smells."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Frederick, MD 21702

Bernard M.

Job Details: 06/01/2023

"Cx complaint the unit has low ice production. Inspected and found the icemaker doesn't call for water after harvesting. Icemaker only produced to trays in a 12hr span. Checked water lines and pressure which were good. Valves have proper voltage. Ordering icemaker, once parts is available contact cx to reschedule; ordrng 1 W11626124 (icemaker)"

We serviced a

AMANA DRYER

Model NGD5800HW2

Near White Marsh, MD 21162

Alexander D.

Job Details: 06/01/2023

"cx complaint unit not heating every cycle, usually doesnt heat. inspected unit and verified complaint. no errors stored. found ignitor glowing but burner isnt igniting. found one of the valve solenoids open. replaced valve coils from burner asm. tested unit. heating for me now. advised cx to monitor and call back if issue persists"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/01/2023

"Cs unit has long dry times and making a ticking noise, confirmed complaint. I found the unit is having a air flow issue due to the exhuast vent in the house, ran a vent test and it failed. Advised customer unit is working properly but the exhaust in the house is too restricted. Also found the belt is shredding, The belt is riding too close to the edge on the idler pulley shreddign the belt and its making a ticking noise.Ordering idler and belt for now. If it happens again we will need to call techline.; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Middle River, MD 21220

Alexander D.

Job Details: 06/01/2023

"cx complaint unit making rattling noise and not heating. inspected unit and verified complaint. rollers and blower wheel is good. found noise coming from pulley and tco open. alot of excess lint inside unit. vacuumed out lint and advised cx to get vent cleaned before return visit. cx understands. ordering pulley and tco. scheduled return visit for 6/7. quoted 327.67, cx paid 217.67 with c/c and will owe 110 labor on return visit; ordrng 1 279973 (tco) and 1 W10837240 (idler pulley)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW3

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/01/2023

Cx complained the unit has a crack. Inspected the unit and found a crack in the cooktop. Unit needs new cooktop; ordrng 1 W11178790 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Sandy Hook, VA 23153

Thomas B.

Job Details: 06/01/2023

Cx complaint unit is leaking From The Door Dispenser also Dent in Door Within 30 From Visit ordering the Door Stainless. ; ordrng 1 LW10918659 (dor-fip stainless)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/01/2023

dryer unit not heating spins lights respond to door open door closed tco tested at 1 ohm tested heating element at connectors with wire off open tested on the inner heater coils open ordering heating element; ordrng 1 wp3387747 (heating element)

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Richmond, VA 23235

Joseph D.

Job Details: 06/01/2023

Replaced faulty door switch and reinserted plunger unit now lighting and shutting off properly

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/01/2023

washer noise during sping tested noise is present tilted back found washer bottom out and pulled cover under pulley rubbing was case moving reinstalled and tested through diag normal orperation

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ00

Near Mechanicsville, VA 23116

Chris B.

Job Details: 06/01/2023

replaced valver tested unit insp for leaks unit wroking as desighned and filled im

We serviced a

WHIRLPOOL WASHER

Model Wfw72hedw0

Near Washington, DC 20016

Brian F.

Job Details: 06/01/2023

"Cx states F8E3 error, water dripping from detergent dispenser hose. Ran auto test, valves are working properly, found detergent dispenser and dispenser hose covered in mold, front handle broken. Ordering new dispenser drawer assembly, handle, and hose. Advised cx dispenser assembly is on backorder, recommended they run a cleaning cycle.; ordrng 1 W10575334 (disp.drawer assy) and 1 W10774321 (handle) and 1 WPW10239966 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, MD 21209

Shane M.

Job Details: 06/01/2023

cx complaint the FZ door gasket keeps pulling from door. can confirmed. groove where gaskets sits in door is too large. ordering new door w nameplate.; ordrng 1 LW10672966 (ss door) and 1 W11178521 (nameplate)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/01/2023

"Replaced part, cleared error and ran test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model Mhw5500fc0

Near Richmond, VA 23226

Joseph D.

Job Details: 06/01/2023

unit with ACU ECU error codes and UI turning itself on and off gasket worn corroded and mildew customer requested new gasket provided quote customer declined quote; ordrng 1 WPW10237499 (Baffle)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Columbia, MD 21045

Robert L.

Job Details: 06/01/2023

"cx complaint still leaking ouit vent when door opened. called techline sent photos , there is nothing else that can be done at this time, product sent for review for exchange"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Richmond, VA 23229

Joseph D.

Job Details: 06/01/2023

Install check valve coupler and unit no longer leaking from dispenser working as designed

We serviced a

WHIRLPOOL FREEZER

Model wrs325sdhw08

Near Bethesda, MD 20817

Dustin F.

Job Details: 06/01/2023

"CX complaint: RC not cooling and FC not cooling enoughInspected unit, confirmed CX complaint. thawed out evap and found brown(heater wire) was backed out of the connector. resecurred connector and tested unit.unit works as intended. during tests the heater relay kept getting stuck on control, and was sending voltage off and on. ordering control and new heater assembly for return visit.; ordrng 1 W11558182 (control) and 1 W11650662 (heater assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Richmond, VA 23229

Joseph D.

Job Details: 06/01/2023

customer complaint frost on food confirmed complaint nothing wrong with gasket tech line advisor placing rails I advise customer that this can only be caused by the freezer door not shutting customers adamant that he is shut in the freezer door properly; ordrng 2 WPW10326469 (Rails)s

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/01/2023

"Replaced parts, reset power, unit tested and washer machine works fine"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Colonial Heights, VA 23834

John P.

Job Details: 06/01/2023

Install screws and block and cord I want to find cover no longer able to stay in place leaving electrical wires exposed ordering cover; ordrng 1 W11662367 (Cover) and 1 WP3390631 (Screw)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/01/2023

replaced all parts tested unit works as deisgned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Stafford, VA 22556

Robert W.

Job Details: 06/01/2023

"Cx complaint is the unit isnt turning on. Inspected unit and found the unit isnt getting power found outlet not sending power to unit, Checked breaker and it was tripped cycled and unit is now back on tested power to compressor and unit is working and is starting to cool. Collected SVC"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/01/2023

"installed parts, unit ks ok.."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Pasadena, MD 21122

Israel R.

Job Details: 06/01/2023

Customer complaint unit is displaying F1E5 inverter board. I tested the unit and found the microwave is displaying error when in uses. I tested the unit and the unit is displaying Inverter error. Inverter is not reponding. The unit will need inverter board. Ordering magnetron and inverter. Call customer when part is available.; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Forest Hill, MD 21050

Sal R.

Job Details: 06/01/2023

CX complai t was that the FC draw rail in the rear fell. I was able to inspect and resecure the railing. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL4

Near Jefferson, MD 21755

Andrew S.

Job Details: 06/01/2023

Cx complaint is that the FC section is getting frost inside. Upon arrival I found that the slides are difficult to operate opening and closing. I found that the gasket was pulled away from the cabinet in the top LH corner. I quoted the cx for the cost of replacing the gasket and slides. Cx paid all but the labor. Please contact cx when the parts are available to schedule the return visit. Cx will owe the labor charge on return.; ordrng 1 W10436252 (Gasket)

We serviced a

MAYTAG RANGE

Model MER5752BAQ

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/01/2023

"CX Complaint is the indicator light wont turn off. Inspected unit and found the LF and LR switch is bad causing the contact to still send power to light, Ordering LF and LR switch.; ordrng 1 WP74008940 (LR switch) and 1 WP7403P23960 (LF switch)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Keedysville, MD 21756

Andrew S.

Job Details: 06/01/2023

Cx complaint is that the unit is making a clicking/clacking noise and is leaking from the bottom. Upon arrival I spun the basket by hand and found that the bearings in the gear case have failed. I then tipped the unit back and found that the gear case is leaking oil and the water wehn spinning. i am ordering the gear case and related parts. please contact cx when the parts are avialalble to schedule the return visit.; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10902814 (Wash Plate)

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Montclair, VA 22025

Robert W.

Job Details: 06/01/2023

"CX Cpomplaint is the unit is giving error code F9E1, Inspected unit and found same error F9E1 drain error toggled on drain and pump is making alot of noise seems to be clear because unit is drainiong but not very fast, Ordring Drain pump.; ordrng 1 WPW10605427 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Petersburg, VA 23803

John P.

Job Details: 06/01/2023

CX complaint unit not working checked unit found unit with no neutral advised CX of electrical issue and to get electrical fixed and to call us back if still doesn't work.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/01/2023

Cx complained the handle came off. Inspected the unit and found the handle came off. Installed new handle and this handle does not fall off. Job complete

We serviced a

MAYTAG WASHER

Model MHW4300DW

Near Ashland, VA 23005

Chris B.

Job Details: 06/01/2023

cx comp unit bellow is splitting insp unit conf cx comp replaced bellow insp for leaks unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/01/2023

"Replaced icemaker and attempted to jump for harvest and adding water and the bail arm wouldn't raise. The arm was stuck in th upward position and make clicking noise. Placed old icemaker back in for cx. Re-ordering icemaker, once part is available contact cx to reschedule; ordrng 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Allen, VA 23060

Chris B.

Job Details: 06/01/2023

cx comp unit door sqeeks loud insp unit conf cx comp aplied lithium greese tested unit wroking as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/01/2023

"CX complaint sometimed unit srop toward the end of the cycle, and doesn't start anymore a red light blinks.Ran diag, no errors. The test cycle worked ok, fill, wash, drain, dispenser, heater, vent and blower fan all worked ok. Ran a test cycle several times, I was unable to replicate any issue. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Delmar, DE 19940

Michael E.

Job Details: 06/01/2023

"Replaced evap fan assembly, damper and control as per previous diagnosis. Tested unit and it is now working priopoerly Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX5HHEXWS07

Near Silver Spring, MD 20902

Dustin F.

Job Details: 06/01/2023

"Upon arrival, informed cx was out of warranty and went over OOW pricing. CX very nicely declined service. he didnt understand charges. no work done no charges needed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Lewes, DE 19958

Frederick R.

Job Details: 06/01/2023

Spoke to Joe at WPTL. Went over voltages and resisitances of all functioning parts. Had me run unit and check prowash sprayer on top rack.. He verified controls that have been ordered are the correct part. He wants control reordered. Also ordering console UI and clear DW door for testing. Cannot reschedue at this time; ordrng 1 W11629912 (control) and 1 W11622505 (console) and 1 DWcleardoor (DW clear door)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/01/2023

"Cx complaint poow wash, detergent not dissolving, broken parts on upper rack. Inspected upper rack, found right adjuster broken and a missing clip. Ran diag, no errors. Ran a test cycle, the wash motor didn't make enough water pressure and the middle spray didn't spin. Quoter repair $579.87 with $125 labor for sump/motor assy W11178672, right adjuster WPW10546503 and clip WPW10195840 replacement. Cx has a Lowes protection agreement, and wants to call them before making a decision. Collected $120; ordrng 1 W11178672 (sump with motor) and 1 WPW10546503 (adjuster) and 1 WPW10195840 (clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Lewes, DE 19958

Frederick R.

Job Details: 06/01/2023

"CX complaint is buzzing noise and no cool. Inspected/tested and found unit has a seized compressor. The compressor kicks on and off every few minutes. Ordering compressor, drier and couplet. 2 CT SS job. Office to reschedule; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 2 Wii506635 (coupler)s"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Gerrardstown, WV 25420

Daniel J.

Job Details: 06/01/2023

unit stopped mid cycle wont drain tilted unit back found broken wire inside of drain cover jumped wires unit drained sugguesting wire harness 110 due on return one harness instock in UM; ordrng 1 w11590868 (wire harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 06/01/2023

CX complaint is no ice and FC will not close. Inspected unit and found ice inside left of RC and door not aligned properly. CX was opening FC door improperly causing to door not to close right. Reset slides and doors closing properly. I tested IM and no fill. tube frozen. Checked valave and it is good. Heater replaced was installed improperly. I also used insullation tape to fill gap at IM by line and down fill tube. Replaced with new fill tube heater. Went to level unit because it is wobbling and doors were not even close to being aligned.Found Roller cabs on cabinet renedered defective from install and unit cannot be safely balanced or leveled. Ordering both roller cabs.Spoke to ANdrew at WPTL. Went over findings and sent pics of roller cabs. Ordering new cabinet rollers; ordrng 1 WPW10515763 (roller) and 1 WPW10515762 (roller)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Winchester, VA 22602

Daniel J.

Job Details: 06/01/2023

washer unit not agitating inspected found that the screw holding agitator to gear case not tighten down at all able to remove by hand installed bolt into gearcase calibrated unit and ran diag

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/01/2023

came out and replaced part and sent ice door back as that wasnt the part needed. checked over unit. advised cx to give unit the next few days and see how it does. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/01/2023

"Cx complained the unit would not spin. Installed new capactor and tested and now it does not agitate. When going to spin, the motor and drum moves, but it does not advance. Noticed the wirew as coming out of the connection at the actuator, blue/wht. Unit needs new harness and shifter; ordrng 1 W11376227 (harness) and 1 W11212745 (shifter)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/01/2023

cx complaint is light stuck on and had no responce to button and said its off and it was on and never changed and then bulb blew. checked unit. replaced control and bulb as bulb was bad. checked unit and now unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 06/01/2023

no one home 18yrs of age. pleasw reschedule; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Richmond, VA 23233

Chris B.

Job Details: 06/01/2023

replaced shocks tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/01/2023

Replaced parts and rana cycle. The unit worked as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Pasadena, MD 21122

Israel R.

Job Details: 06/01/2023

"f0e5b off balance f0e3 overlaod. Customer complained unit isnt starting. went to test unit, and unit wouldnt come. checked voltage got 120. checked the connections anf found loose wires. now unit is starting and completeng test unit. during test saw that wash plate was warped. ordering lower harness and wash plate.; ordrng 1 W11568984 (harness) and 1 W11614636 (wash plate)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/01/2023

Cx complained the unit did not dispense ice. Installed new bucket and went to install the motor but the yoke would not come off. Unit needs new engagement yoke and motor; ordrng 1 WP63052-2 (engagement yoke)

Contact Us

About Us