Service History 490 - VIA Appliance

We serviced a

MAYTAG DRYER

Model PYET344AYW

Near Richmond, VA 23228

Chris B.

Job Details: 06/06/2023

cx stated unit is covered by ext warranty advised cx to call ext warranty company

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Hyattsville, MD 20785

Emmanuel R.

Job Details: 06/06/2023

"LF and LR burners are not the part intended, replaced RF and reordering LF LR.; ordrng 1 W10248262 (elmnt-surf LF) and 1 W11171119 (elmnt-surf LR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS30C7EYW00

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/06/2023

replaced rc door tetsed uniut sealed with heat gun working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Carlisle, PA 17015

Fred G.

Job Details: 06/06/2023

cx complaint unit takes 2-3 cycles to produce dry clothes. inspected unit and found high limit thermistat was fualty. I then found the exhaust vent was clogged causing the issue. replaced TCO kit and removed clog. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Dumfries, VA 22026

Demonte S.

Job Details: 06/06/2023

"Installed the Yoke, Divider , Motor, Washer & Gasket Damper. Tested the unit. Unit is now Dispensing crushed / cubed Ice. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Shacklefords, VA 23156

Justin W.

Job Details: 06/06/2023

"cx complaint unit not powering on. checked unit to find drain pump ohming at 23.3 ohms. found 122 vac going to control but control non responsive. ohmed out latch to find reading open. found strike bad needing to be replaced. called for authorization. replaced control latch and strike. tested unit working as designed; ordrng 1 W11457841 (strike jw vs) and 1 W11394572 (latch jw vs), used 1 w11457841 (strike jw vs), and 1 W11394572 (latch jw vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/06/2023

cx comp unit lights will not work insp unit conf cx comp replaced fc led tested unit working as desighned

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Seaford, DE 19973

Michael E.

Job Details: 06/06/2023

CX complaint: unit wont start. Tested and verified complaint. I found the unit was in a drain cycle and CX unplugged unit so it wqas not allowed to finish. I allowed drain cycle to finish. Then no error codes and unit went through diag cycle without problem. Unit is now working properly. Job is complete

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP01

Near Glen Allen, VA 23060

Kyle A.

Job Details: 06/06/2023

Installed ui and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 06/06/2023

"CX complaint when dispensing water unit makes a loud noise. As well as has moisture on top of freezer door. Also, unit is making a squirrel lake sound for about 10 to 15 seconds throughout the day with no rhyme or reason arrived today and inspected unit, tested air baffle in diagnostic mode and found noise. Unit is going to need a new air diffuser. When it is opening and closing, it is making a loud noise felt Molean heater and it was not hot. Even after the settings have been changed. Unit is going to need a new heater. Found when dispensing water unit is still making a noise. After my last visit, customer had stated they were going to change the water valve, but never did. I was able to have customer tighten valve. That way I could test the water and we found the perfect spot where the noise is no longer there. Customer has stated it is very high pressure in the house. Ordering parts for return visit and will return when they arrive. ; ordrng 1 W10806457 (Mullen heater) and 1 WPW10479155 (Damper control)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Powhatan, VA 23139

Kyle A.

Job Details: 06/06/2023

Cx complaint of f9e1 and f3e1 error. Did confirm lock out aswell. Ordering pressure sensor and control. Cx will help unstack unit.; ordrng 1 WPW10448876 (Pressure sensor)

We serviced a

MAYTAG MICROWAVE

Model MMV4205BAB

Near Shrewsbury, PA 17361

Drew B.

Job Details: 06/06/2023

cx complaint that unit is not heating and smlls like burning.. i found when arrived when i plug unit in and the mag just rubs without prompt.. called sfty spoke to Kesha and documented and with diag being done will need the mag diode etc and cx is not paying the repair servce cover.. no further work

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Sherwood

Job Details: 06/06/2023

"cx complaint not cooliong. arrived and found frost in fc and drain was iced up. also notice rc door gassket on left side was not making a complete seal which was letting hot air into unit. i cleared drain, resealed gasket and made sure heater was operating correctly. repair complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf560SEHZ02

Near Berkeley Springs, WV 25411

Andrew S.

Job Details: 06/06/2023

Cx complaint is that there is excessive frost building up in the FC. Upon arrival I found that the top LH corner and the entire left side of the door are not seating against the cabinet. I found that the slide rails have failed and are not staying closed. I am ordering the slide rails and door gasket. I was able to set the return visit for Thursday 6/08 anytime.; ordrng 1 W10836785 (Door Gasket) and 1 WPW10397636 (Slide Rail LH) and 1 WPW10397635 (Slide Rail RH)

We serviced a

KITCHENAID FREEZER

Model KRSS507HPS04

Near Chesapeake, VA 23322

Lucas R.

Job Details: 06/06/2023

"cx complaint moisture on fc gasket, checked unit, verrified complaint, sealed cabinet, adjusted door, ordering gasket to complete.; ordrng 1 W1159728 (gasket)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Daniel J.

Job Details: 06/06/2023

customer states mircowave door not closing tested more times than light went off spoke with customer states they have used it the same since brought the house and the porblem started now tested again4 out of 4 times unit started 5th time had to press the right side for light to go off and cycle to start ordering hinges hard wired to junction box through plywood two techs required; ordrng 2 W11675306 (hinges)s and 1 W11033422 (interlock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Edgewood, MD 21040

Justin S.

Job Details: 06/06/2023

the unit was off when i arrived. turned the unit on and the compressor started up. when pierced the unit had pressure in the system. replaced the compressor and vacuummed the system down. the unit held pressure for 10 minutes. filled to weight and checked for leaks. ran test 4 and step 1 pressures are equilized to 20psi. step 4 low side pressure is -5psi and high side pressure is 55psi. step 5 low side pressure is -10psi and high side pressure is 65psi. the unit is now cooling good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Washington, DC 20002

Emmanuel R.

Job Details: 06/06/2023

"Cs unit is not washing dishes, confirmed complaint. I found error code f4e3 washmotor not running, verified its getting 120v but doesnt want to run. Ordering sump/motor.; ordrng 1 W11613480 (sump/motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/06/2023

replaced valve tested unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Newport News, VA 23608

Orbie

Job Details: 06/06/2023

"cx complaint unit stops after pod dispenses. checked unit. F4E3 F7E1, unit needs sump to complete repair. unable to reschedule due to 2 in stock.; ordrng 1 WPW10482462 (sump and seal assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Middletown, DE 19709

Taylor F.

Job Details: 06/06/2023

"Replaced gearcase, hub and washplate from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bowmansdale, PA 17055

Fred G.

Job Details: 06/06/2023

cx complaint units console is just flashing. inspected unit and found units UI was fashing very dim. I removed console and found UI came out of console. was able to click Ui back into console and tested unit. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Midlothian, VA 23112

John P.

Job Details: 06/06/2023

"Found guide not staying on drawer replaced guide test working as designed ; ordrng 1 W10763667 (Glide JP/VS), used 1 W10763667 (Glide JP/VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/06/2023

"cx complaint is the detergent dispensor not opening during the cycle. confirmed complaint, when i arrived dispensor was closed and the pod inside was dissolved. checked for codes and found F10E1 dispensor electrical problem. cleared code and ran service cycle. unit completed cycle but dispensor did not open. inspected inner door and found the dispsnsor not plugged in. plug was almost in but had backed out just a little bit. i pushed it in, the plastic tab i caught that holds it in. ran service cycle again. dispensor worked properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Chesterfield, VA 23838

John P.

Job Details: 06/06/2023

Installed door and LEDs tested working as designed

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Pasadena, MD 21122

Israel R.

Job Details: 06/06/2023

installed blower wheel. unit is still squeaking. pulley is bad. will need dryer kit.; ordrng 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Richmond, VA 23235

Joseph D.

Job Details: 06/06/2023

Unit with worn freezer slides I explained this to the customer on the first visit customer declined repair. Frost and freezer is from weak rails customer denies this

We serviced a

UNKNOWN HOOD

Model UXT4030ADS2

Near Pasadena, MD 21122

Israel R.

Job Details: 06/06/2023

Cx complained unit has a slow fan speed even when on high setting and smoke is not exhausting. We tested the unit and the unit is starting slow then ramps up. The unit fan is slow and needs to be replace.I went to replace it and one of the fins on the fan was cracked. The fan needs to be replace. Reordering fan. The customer also is complaining about the fan not exhausting but the unit does not have a vent. She stated that the old one worked fine. But the only way she can get smoke out on this hood is installing a vent to the outside. Reordering fan motor; ordrng 1 W10910693 (motor-fan)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Spring Grove, PA 17362

Drew B.

Job Details: 06/06/2023

"cx complaintt hat after cycle of clean washer it doesnt go away with the clean washer and flashes the f2e2 code UI disconnect.. recalibrated unit and ran auto test cycle along with manual operations and had no operational issues with agitating, spinning, draining locking etc. was able to flush unit out with load of water to flush any execc affrsh they said was still in unit. and reconnect and disponnct the ui and test on normal and appears to just a one off code bc no signs of any issues with the board UI today. unit checks good, if csall back presumes"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Georgetown, DE 19947

Michael E.

Job Details: 06/06/2023

"CX complaint: unit stopped cooling in RC. Tested but could not verify complaint. Evap thermistor tested at 2.82kolms at 75 degrees. 37 olms for heater. Evap fan running well. I found reed valve at bottom of drain tube was clogged with scum. I cleared reed tube, tested unit and it is now working properly. CX paid 120.00 for service by check. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annapolis, MD 21403

Israel R.

Job Details: 06/06/2023

"Cx complained unit not spinning and clothes are still soaked after cycle. after testing for error codes, i got f8e1. long fill no fill. ran diagnostic test, and could hear cold water valve not dispensing water into washer. tested valve found OL. Went to replasce valve also notice on the nold valve it was built up sediment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 06/06/2023

Cx complaint leds out. Was able to access unit and as per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ replace freezer led with pre-id. Unit now checks good no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Sandston, VA 23150

Chris B.

Job Details: 06/06/2023

cx comp unit is loud insp unit found motor on tile floor and cannot lift unit up any more due to tile floor and cabinet hight tille does not go completely under unit when in cabinet and cannot lift rear legs bc of cabinet hight added wood behind tile on floor then slid unit into cabinet founnd motor still sitting on tile floor allowing unit to echo threw house added cardboard insolator between floor and sump tested unit cx stated unit is now much qiuter also cx satted unit is not square in slot adjusted unit so it was straight and advised cx unit will move slightly when opening and closing door a few times

We serviced a

MAYTAG DISHWASHER

Model mdb7749sbb3

Near Felton, PA 17322

Drew B.

Job Details: 06/06/2023

cx complaint that unit is leaking out of the front mostly left corner but the padding on inside of door is wet and removed panel and ran unit for 25 mins no leaks from dispencer and no fan on this unit and unit is leveled.. found possible water lipping out bottom and causing the ramp out hit pad and leak out.. will need the following parts.; ordrng 1 WP8579224 (manifold) and 1 W10199810 (upper manifold) and 1 WPW10497235 (seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stephens City, VA 22655

Danny R.

Job Details: 06/06/2023

installed parts cghecksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit making high pitched metal squeeling noise. Found rollers and roller shafts rubbing, squeeking. Ordering parts, will use pre-id'd parts on return.; ordrng 2 WPW10359271 (roller shaft)s and 2 WPW10359272 (shaft)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/06/2023

"Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F7E9 = Locked Rotor. Checked the Rotor. Gearcase is leaking Oil. Rotor is seized and will not pull off. ( Please see Sd Pictures. ) Cx paid by Card. Cx paid for the Service Call Only by Card. If the cx called Back Order the Gearcase = W11393685, Slider = W10734521, Clutch = W10754448, Rotor = W10754161 , Motor = W10754158 & Inner Drum = W10811957. Don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manassas, VA 20112

Richard B.

Job Details: 06/06/2023

"CX complant. Noise from fridge, Prior diagnosis found unit needs damper and air tower. Installed and tested unit. Now working quietly . Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Jason A.

Job Details: 06/06/2023

CX complaint FRIDGE warm temps. Found RC evap iced up. Cleared all ice &checked for corrossion & mastic condition. Good frost pattern. See SDpics. Installed UV drier & check for leaks. Run vac & added 6.0 OZ R134a. Unit has good running & equalise pressures. Good frost pattern. Draws about 1.7A > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/06/2023

"cx complaint water not dispencing out of the door,checked unit to confrim ,found that one side of the doulbe water valves had failed replaced waster vavles tested unit works as deisgned"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Timonium, MD 21093

Bernard M.

Job Details: 06/06/2023

"Cx complaint the door would make noise when opening and the unit wouldn't close. Inspected and found the kickplate wasn't secured correctly from install and the unit was flush with cabinets. Also found buttons were fragmented when screws were placed in. Replaced buttons along side, secured kickplate and pushed unit back so seal lined up with cabinets. Instructed cx on how unit operates and how to use different settings. Cx understood and unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Herndon, VA 20170

Christian C.

Job Details: 06/06/2023

Cx complaint RC section is not cooling. Inspected unit found FC section evap is iced up. Defrosted evap. Fan is barely running. Installed new fan motor. Fan is now strong.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Timonium, MD 21093

Bernard M.

Job Details: 06/06/2023

"Cx complaint water doesn't dispense. Attempted to dispense and the valve sounded weak and no water came out. Accessed and replaced filter housing and found water gets to the housing and also through tubing underneath but srtill won't dispense from door. The valves aren't pushing the water through to dispense. Ordering valves, once approved contact cx to reschedule; ordrng 1 WPW10341320 (dual valve) and 1 WPW10238100 (inlet valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25404

Ricky E.

Job Details: 06/06/2023

"customer stated that the bulb blew and when a new one was installed, it can be shut off... verified issue and fnd lamp triac shorted and keeping the light on... need parts...; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 w11552018 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Phoenix, MD 21131

Bernard M.

Job Details: 06/06/2023

"Replaced both parts per previous tech, doors seal as designed. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model GU1500XTLB3

Near Aldie, VA 20105

Daniel J.

Job Details: 06/06/2023

ld displayed after a few mins when starting cycle unit drained water out but kept draining cleared pressure tub recalibrated unit tested able to cycle cycles and drain water out paid 120 by cc

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23235

Joseph D.

Job Details: 06/06/2023

Found unit leaking from loose door panel tightened and unit no longer leaking working as designed

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Centreville, VA 20121

Richard B.

Job Details: 06/06/2023

"CX complant. Microwav not working. Prior diagnosis found unit needs console and control. Installed both and tested unit , Working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greenwood, DE 19950

Michael E.

Job Details: 06/06/2023

"CX complaint: loud ratcheting sound and banging. Test5ed and verified complaint. F0E5 error code. I secured the supply lines behind unit, adjusted the level legs and replaced the drive pulley. Calibrated, then tested unit and it is now working properly. If sound continues, preID hub and actuator, if banging continues, preID suspension rods. Unit is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 06/06/2023

"Cx Complaint is the unit isnt washing. Inspected unit and found a few error codes, for motor and element ohm out motor its in range but close to being out of range element is good in diag unit isnt doing anyting. Ordering Control and will use sump on return.; ordrng 1 W11305297 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Rockville, MD 20854

Julian H.

Job Details: 06/06/2023

replaced parts attached thermistor to suction line MUST WAIT 24 HRS TO COOL DOWN

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Columbia, MD 21045

Dustin F.

Job Details: 06/06/2023

"replaced CX suspension, calibrated and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lancaster, PA 17601

Cody H.

Job Details: 06/06/2023

"CX complains unit has a failed spot in the liner. Unit is as designed, cx thought seam was failure point. No furhter work needed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23502

Carl A.

Job Details: 06/06/2023

"cx complaint of unit out of blance,checked unit to find no error codes at this itme,made sure unit was level , found one of the suspention rods had come out of its holder reseated rod in holder tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW550XW0

Near Annapolis, MD 21403

Israel R.

Job Details: 06/06/2023

cx greeted us at the door. no longer needed our services. Cx replaced the washer machine already with a new one.

We serviced a

MAYTAG WASHER

Model mvwb725bw0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/06/2023

washer not starting cycles ld on screen cleared drain hose and calibrated able to start cycles and drain with no issuses paiod 120 by cc over phone through rossware

We serviced a

WHIRLPOOL OVEN

Model GMC275PDB1

Near Manassas, VA 20111

Richard B.

Job Details: 06/06/2023

"CX complant. Door falls. Prior diagnosis found unit needs both left and right hinges. Installed and tested unit. Door closes tight now, Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Norfolk, VA 23508

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not working, checked unit to find the following error codes F9E2,F8E4, found tib in tub,reseated seal tested unit works as designed not seated in called techlinespoke with Rob"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23323

Lucas R.

Job Details: 06/06/2023

"replaced compressor and drier, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30' hg 20 min. charged 54 g, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/06/2023

while going to replace harness noticed i had the wrong part. reordering harness with heater to complete repair.; ordrng 1 W11650662 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 06/06/2023

replaced the fc led all lights on and tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Robert W.

Job Details: 06/06/2023

Cx complaint is the vent is out of place. Inspected unit and found the vent is hitting bottom of door which is causing unit to make noise when door is closed. Fixed vent and tested unit unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waldorf, MD 20602

Shane B.

Job Details: 06/06/2023

cx complaint is the unit filling with water even when not in use. when i arrived supply was turned off. cx turned hot and cold on and water began trickling into unit. i turned cold supply valve off and water kept trickling. hot valve is letting water pass through. water still trickles with unit unplugged. no saved codes. i replaced valves with preIDed part then restored power and water supply. unit did not leak. i ran a service cycle and calibration cycle with no issues. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashland, VA 23005

Kyle A.

Job Details: 06/06/2023

Cx complaint of unit not cooling. Did confirm bad defrost sensor. Changed sensor and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Dunkirk, MD 20754

Shane B.

Job Details: 06/06/2023

unit is installed at 3575 ferry landing dunkirk. i called the office to let them know. hey contacted cx to reschedule.; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2023

"CX complant. Door got damaged when installed last week. Inspected unit and found freezer door has a dent in it near the bottom. CX stated unit installed last week. Will call builder and get proof of delivery last week. Not in stock. Advised CX needs to inspect door once it arrives and scedule return visit, RB; ordrng 1 W11633383 (door skin freezer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near La Plata, MD 20646

David J.

Job Details: 06/06/2023

CX complaint unit is not cooling properly. Arrived today and verified complaint found freezer at 4° but found refrigerator at 56°. Placed unit into diagnostic mode. All thermistors past attempted to run evaporator fan and air baffle and had no movement or fan blowing. Found new frost on back wall and Ill be evaporator cover. Icemaker is still making ice. Ice box fan thermistor checked out as well as fan is still blowing. Ordering parts for a return visit and CX will make unit accessible being that it is stuck in a very tight area and they will clean the inside of the unit. Will return when parts arrive. could not call Techline due to them being closed at this time. ; ordrng 1 W10846539 (Evap fam motor) and 1 W11256332 (Evap cover) and 1 WPW10248595 (Air baffle) and 1 W11087438 (Evap fan motor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near York, PA 17403

Drew B.

Job Details: 06/06/2023

cx ocmplaint thatc unit is not cooling effienclty and they have on coldest setting and not folding temps. when arrived found found temps arounf 39 in rc and items frozen in the fc section and when looking into the evap on the fc section found currenty was in a heating defrost mode.. and could see and hear the heater working.. waited to kick back and evulate frost pattern and found good poattern. damper thjermister; ordrng 1 W11380595 (diffuser) and 1 WPW10384183 (thermister) and 1 WP2315549 (fan motor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ashburn, VA 20147

Christian C.

Job Details: 06/06/2023

Cx complaint unit is leaking from underneath unit. Inspected unit no errors stored. Ran through diag cycle no issues no leaks. Ran through clean washer cycle. Found leak at front of door. Hair is clumped up and causing door to not seal fully. Cleaned hair. Tested unit. No more leaks.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Hampton, VA 23669

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not heaitng,checked unit to find corrected power coming in, open unit to find that the wire on heating element not fully seated and wire on motor ,reseated and checked to maker sure all wire on parts surce tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Brambleton, VA 20148

Christian C.

Job Details: 06/06/2023

Arrived at house and cx said unit has already been fixed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Williamsburg, VA 23185

Orbie

Job Details: 06/06/2023

"cx complaint handle is loose. checked unit verified cx complaint. tried tightening bits that handle holds onto, left side got tight, right side is stripped. unit needs new door to complete repair. got unit temporarily fixed until return.; ordrng 1 W11436967 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 06/06/2023

Inspected and tested unit and installed icemaker and valve.it is working as designed now. Also leveled unit for cx.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23605

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not spinning clothes out,checked unit to find no error codes at this time,checked unit to find play in drive shatf also found cap leaking and and actuator not fully moving into positon ordering parts needed for repairs 2 ct as gear case job needed; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Moto) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23836

Chris B.

Job Details: 06/06/2023

cx comp unit will not stop filling insp unit conf cx comp found no high loop in drain hose advised cx of issue cx stated they are replaicng drain systame to unit today to house advised cx thatw ill solve all issues unit is working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/06/2023

Installed Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Brambleton, VA 20148

Christian C.

Job Details: 06/06/2023

"Cx complaint unit has F9E1 error. Inspected unit water in tub at arrival. Ran drain cycle water overflowing in sink. Ran disposal cleared sink. F9E1 product not draining. Cleared filter, drain pump, and drain line of debris. Ran unit through diag cycle. No issues. Tested 4 more times no issue with draining. No errors stored. Unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manquin, VA 23106

Thomas B.

Job Details: 06/06/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the suspension and the pulley , unit is still bouncing and banging ordering gearcase; ordrng 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Annandale, VA 22003

Jason A.

Job Details: 06/06/2023

CX complaint FRIDGE not making ice. Found E5 error. Cycled 57 harvest complete. 45 no fill. Test fill tube heater & repeated test 45 & got water fill to icemaker. Temps set to recommended. CX has no RC items freezing. Icemaker FBO > JJ; ordrng 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Herndon, VA 20171

Richard B.

Job Details: 06/06/2023

"CX complant. Fresh food not cold enough . Inspected unit and found fresh food evap drip tray holding water due to being warped , Ordering drip tray. In stock. Further work needed. RB; ordrng 1 W11457241 (Evap drip tray)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/06/2023

helped zr

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Martinsburg, WV 25403

Ricky E.

Job Details: 06/06/2023

"installed doors, ff door gasket are stripping at the seems... need parts...; ordrng 2 w11378944 (ff door gasket)s"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Glenwood, MD 21738

Marc M.

Job Details: 06/06/2023

cx complaint unit not producing ice. inspected unit and found that the icemaker is receiving voltage but voltage not making it to icemaker head. unit will not jump T-H. quoted and collected for icemaker. cx will owe 120 labor on return.; ordrng 1 W10886931 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/06/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drain Water. Ran Service Diagnostics on the unit. Error codes are F8E2 = Drain Pump Electric Fualt. Checked the Drain Pump. Drain Pump isn't plugged in. Plugged the Drain Pump in. Hit the Cancel button. Drain Pump Hose was not connected with clamp on the Sump. Caught the hose. Only a little Water spilled. ( Got all Water up. ) Tested the unit multiple times. No leaks. Cleared error. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lititz, PA 17543

Cody H.

Job Details: 06/06/2023

"CX complains unit seals have failed, Found unit door seal and unit drum seal to have failed and will need replaced. Found unit drum has wear from not having enough seal on it and will need replaced. Unit will still need drum ordered to repair. CX to contact office when drum arrives and is inspected. CX EMAIL CONFIRMED; ordrng 1 W10899578 (drum) and 2 WPW10314173 (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 279368 (adheasive)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ruther Glen, VA 22546

Tanner B.

Job Details: 06/06/2023

"Replaced control, recalibrated and ran diag. Job complete"

We serviced a

MAYTAG FREEZER

Model MZF34X16DW00

Near Palmyra, PA 17078

Cody H.

Job Details: 06/06/2023

"CX complains unit is not holding freezing temps at top rack of unit, CX agrees to service fee. Found top rack temp to be about 36*F. Found frost buildup on outside of EVAP cover, removed evap cover to find evap encased in ice. Unit is suffering from defrost failure, Drain pan is clear, Unit heater measures 36.8 ohms. 7.3 kohm evap thermistor while thermistor covered in ice. Unit thermistor is reading off, unit will need evap thermistor for repair. Quoted CX for repair, cx just wants to pay service fee but not repair at this time. CX paid service fee in full with card. no further work needed unless CX calls in for repair. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Sherwood

Job Details: 06/06/2023

cx complaint not dispensing ice. i arrived todasy and found ice was jammed in auger. removed jammed ice tested unit ice is now dispensing. this repair is now complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY01

Near Chantilly, VA 20152

Christian C.

Job Details: 06/06/2023

"Cx complaint unit is not dispensing water, filter is stuck and ice is freezing in bin. Inspected unit found filter housing defective and will not release filter. Tested water with filter out and water is now dispensing. Tested ice chute door and intermittently does not close. Ordering filter housing, filter, and ice chute motor.; ordrng 1 WPW10205978 (ice chute motor) and 1 EDR1RXD1 (filter) and 1 WPW10238123 (filter housing)"

We serviced a

WHIRLPOOL OVEN

Model WGE745COFS01

Near Purcellville, VA 20132

Danny R.

Job Details: 06/06/2023

found over to have loose conectiomn on line one of oven and also socket is broken they willcalibrate unit andx get soket fixed .

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Madison, VA 22727

Eric F.

Job Details: 06/06/2023

"Did not receive control in bin. Ordered control, part available locally, resscheduled with cx for 6/8. Will use other parts on return.; ordrng 1 W11546690 (control)"

We serviced a

MAYTAG DISHWASHER

Model mdb4949sdm0

Near Bluemont, VA 20135

Danny R.

Job Details: 06/06/2023

i found to habe sump assy makijg grinding and shutting down . unti drained 5 times when cancel was used unit needs sump assy cx will think over reapair; ordrng 1 WPW10591570 (sump assy)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/06/2023

cx complaint f8e1 the unit filling slowly i removed the water lines and then cleaned filter than ran hot water through both tested goos cx just had filtration system replaced and water lines flushed

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/06/2023

"cx complaint no power, checked unit, come to find defective terminal block and wires, replaced terminal block and wires, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Mount Airy, MD 21771

Sal R.

Job Details: 06/06/2023

CX COMPOLAI NT IS THAT THE UNIT STOPS MID WAY THROUGH CYCLE. I FOUND THAT THE UNTI WILL TRIPP THE BEAKER ABOUT 12 MIN INTO A DRY CYCLE (TOWELS). iI INSPECTED THE POWER SUPPLY AND FOUND THE PRTOPPER VOLTAGE AT THE TERM BLOCK AS WELL AS THE OUTLET. CX INFORMED ME I INSPECTED THE CONTROL AND FOUND NO DROP IN VOLTAGE DURING OPPERATION. cx WILL HAVE A LINCENSED ELECTRICAN COME INOT HOME TO INSPECT POWER SUPPLY. I COLLECTED $120.00 FOR SERVICE CHARGE

We serviced a

WHIRLPOOL OVEN

Model kowt100ess00

Near Herndon, VA 20171

Richard B.

Job Details: 06/06/2023

"CX complant. Drawer dosent close , Insoected unit and drawer fully closes . With drawer sealing against internal gasket. Ran temp up to 400 at advise of CX and no extra heat escaping through drawer gasket. Job completed, RB ."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1300XTVS0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/06/2023

cx complaint units lights are flashing on console. inspected unit and found unit was responsive at first then i found some buttons were lighting and some were not. I found 124.5vac to control. unit needs console and control. I qouted cx for repair and cx declined. charged cx only for service call $120

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/06/2023

"Cx complained the unit did not make ice. Inspected the unit and found from L to N, there is 120vac. From L to V, no power went to the valve and from T to H, the motor hummed but did not move. Unit needs new ice maker; ordrng 1 W10886931 (ice maker)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS04

Near Chambersburg, PA 17202

Fred G.

Job Details: 06/06/2023

more parts needed ordered to be able to complete job.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2023

"CX complant. Washer dosent work. OPrior diagnosis found unit needs cap , acu , drain pump and lower harness. Installed all and tested unit. WWorking as designed. Job completed, RB"

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