I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"CX complant. Dryer has black residue inside. Inspected unit and found inside drum and back wall plate is stained with some sort of black residue, Residue will not rub off . May transfer with heat to clothing. but did not conferm. . CX produced a teal colored shirt with black residue on it and says it came from the dryer. . SD pics of stained bulkhead , stained drum and residue on teal shirt. Not in stock , Further work needed, Bulkhead is a involved repair , Requires machine be torn down pretty far. 2 count. please RB; ordrng 1 W10828905 (bulkhead) and 1 W10899578 (drum complete)"

"CX complaint: unit not coolingInspected unit, found HEAVY ice buildup at bottom of drip pan under evaporator. fuses,heater,and thermistors all checked within range with resistance. I found the unit doesnt DRAIN water in the drip pan. thawed out entire evaporator and used my steamer and hot water to try and clear the blockage in the drain tube. sadly it didnt work. even used a piece of weedwhacker string, would only go down about 2 ft before hitting something. Called TL and spoke to Steve, steve advised me to fully clear out the ice and use cups of hot water and steamer to try and clear the tube. It did not work and he said its more then likely a collapsed drain tube, and is unrepairable. CX is contacting WP CS and WP TL gave me"

"CX complaint: unit not coolingInspected unit, found HEAVY ice buildup at bottom of drip pan under evaporator. fuses,heater,and thermistors all checked within range with resistance. I found the unit doesnt DRAIN water in the drip pan. thawed out entire evaporator and used my steamer and hot water to try and clear the blockage in the drain tube. sadly it didnt work. even used a piece of weedwhacker string, would only go down about 2 ft before hitting something. Called TL and spoke to Steve, steve advised me to fully clear out the ice and use cups of hot water and steamer to try and clear the tube. It did not work and he said its more then likely a collapsed drain tube, and is unrepairable. CX is contacting WP CS and WP TL gave me"

per notes went to install evap and gaskets informed by customer temps around 58 60 degrees F found evap froze over removed ice build up replaced evap cover with gaskets customer wanted to confirm temps going down told them it would take longer due to doors being open and with steam being used to melt the ice temps from 68 to 58f

before replacing control I checked error codes found f0e2 over suds condition.I replaced control board. I ran calibration. I tested unit s now working properly. Instructed customer on how much soap should be used due to f 0 e2 error code for over suds

cx complaint unit wont level right and leans to far on the left.inspected unit and unit to be missing front rollers casuing unit to sit on cabinet and not leveled.unit will need both front rollers.WPW10304660 16 tribles WPW10304659 5 tribles; ordrng 1 WPW10304660 (left roller) and 1 WPW10304659 (right roller)

cx complaint units light in top are strobing. inspected unit and confirmed complaint. top 5 leds are blinking due to freezer led being bad. took freezer led out and jumped it and all lights illuminated good and bright. cx wanted to keep the lights off instead of blinking so left connector unplugged and will just need to go in plug led in and be good to go. s code s191aq to cover part and labor. cx paid call. scheduled accordingly.; ordrng 1 w10695459 (led module)

Cx complaint is unit not igniting. Tested inspected and verifed complaint. Repalced the spark module board from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

"Cx complaint unit won't complete cycles. Entered diag and found error codes F7E1 basket speed fault and F8E1 long fill. Inspected underneath and found belt had come off the splutch. No damage to belt and placed back on. Ran test and found the cold side was trickling in. Replaced valve using pre-id parts, recalibrated and ran test, test completed without issues. Units checks good"

Cx stated unit not heating properly tested inspected but cannot verify cx complaint explained use and care guide with cx unit is working as designed job is complete.

Cx complaint Ice not coming out of Shute. Inspected unit and found auger motor was locked up. Replaced all parts stated by previous tech. Re installed and tested unit. Now working as designed.

"CX complaint broken start button.Confirmed start button stuck in. Unable to remove console, the unit had a dryer on the top. Tried to center thr button but the spring didn't push it back. The button is broken from the console and the switch on the control board seems to be broken too. Quoted repair $915.56 with $125 labor and $90 2nd tech for conntrol panel WPW10192972 and control board WPW10192966 replacement. **2 TECH** (staked unit). Cx declined the repair. Collected $120; ordrng 1 WPW10192972 (control panel) and 1 2nd tech"

"cx complaint slow ice. confirmed complaint. found freezer at 25 degreed and ice bin at 29. ice maker reverted to timed icemaking. golf ball on capillarytube. compressor running but only using ,4 amps. must replace compressor and drier and detect leaks; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 3 3count (3 count)s"

Upon arrival spoke to Skyer in receiving and found out unit had already been scrapped prior to our arrival. Parts being returned. Job is complete

cx complaint unit not washing and electrical smell coming from unit checked unit verified 120vac to unit ran diagnostic test cycle cycle displayed f7e1 wash motor not runinng spoke to TS was told to replace control and test again after replacing control same code displayed again replaced sump assembly tested unit working as designed

CX complaint is DW will not drain. Inspected/tested and verified complaint. FOund unit had no hi loop leading to sink. Drain pump does not activate. Ordering drain pump and hose. Spoke to Haley and she is rescheduling for Wednesday 7/20/22.; ordrng 1 WPW10348269 (drain pump) and 1 8269144A (drain hose)

cx complaint unit not cooling checked unit found rc temp at 54 dgrees and fc temp at 8 degrees compressor windings at 6.8- 10.6- and 17.2 ohms pulled evap cover found fan working intermittenly qouted cx service call $120.00 labor $45.00 parts $75.72 shipping $15.00 tax $4.54 with a total of $245.26 cx agreeed replaced avap fan motor tested unit working as designed

"cx complaint unit is making noise from freezer area. inspected unit and found unit was to temp and was not running. i bumped the temp down and found evap fan, condenser fan and compressor came on. no noise happened when started up. removed evap cover and found everything behind working as designed. could not duplicate noise today. unit checks good."

"replaced compressor kit, vacuumed, unit would not hold vacuume, charged, found leak at evap, also found leds not functioning on control, advised cx office would contact to schedule. ss tech needed for rturn visit.; ordrng 1 W11496884 (control) and 1 W11507067 (evap) and 1 WPW10143759 (dryer)"

unit not producing ice tested icemaker passed harvest test 57 no errors for icemaker on test 56 test 45 filled with water freezer not as cold as set temp found frozen water at bottom of freezer and frost on evap removed ice build found fan froze over removed test 3 fan in fridge working but no motion from freezer fan sugguesting fan motor with harness; ordrng 1 W11032800 (fan motor with harness)

"replaced ice maker and tested ice maker filled. pulled evap cover and checked frost pattern to find incomplete frost pattern and ball of ice in upper right corner. spoke to LR and was advised to pull amp draw from compressor. amp draw reading was 1.3-1.4. advised to order compressor, coupler, evap, and drier to complete repair. will install drip pan in back compartment upon return.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11536253 (evap) and 1 W11506635 (coupler)"

Cx complaint is unit off balnce. Found unit is off balance randomly and cx does not know what she has in the washer when it does it. Ran a diagnpositc cycle and unit is working as designed. Cx is washing towels with clothes and mixing loads. Informed cx proper use and care of machine and unit is now working as designed. Job is complete.

cx complaint frost in the fc heated seal and the gasket sealing and unit checked good.

"Replaced parts.. unit still not working, inspected unit carefully and found a loose conneciton on dual valve, connector back in place, secure, now the dispenser is working"

Cx complainy of noisy unit. Did confirm unit is poping the front panel out when it is spinning causing a loud and repetitive thud. Also found units idler squealing. Will need to return to change front panel and idler ; ordrng 1 W10806345 (Front panel)

CX complaint about unit caught on fire on top oven inspected on test mode no errors Cx states she was cooking vegetables on a cookie sheet with oil didnt have any walls oil become liquified when heat is applied to it and spilled off the cookie sheet and cause fire explained Cx that she needs to use a pan that retains oil in place working properly documented with safety

replaced the valve and tested recalibrated and no leaks and checks good

k13hmodp1 called wp got a consession for parts inspected unit found freezer is working not cooling in fridge 50 degrees called tec line did test on all thermistors they reed cold but unit not cooling in fridge did watt test getting 154 watts threw test ordering controls and evap cover; ordrng 1 W11533213 (dispencer ui) and 1 W11330486 (ui)

cx complaint that unit is rtakin about 48 seconds to fill about 8 oz in a glass..... they have had fast appliance repair it a few times. im ordering the filter housing and water psi gauage... the unit fills fine once the filter is removed . call to reschd; ordrng 1 W11162041 (housing) and 1 waterpressguage (water psi guage)

cx complant of error code f5e2 f5e4 door unlock and door not opened inbetween cycles ran a test cycle unit is working and cx said it has been working unit is good at this time

"cx complaint nit making tapping noise, checked unit, noise from machine compartment, wire harness to valve tapping against cabiner whule condenser fan running, adjusted harness, checked evap, no ice build up, temps good, unit working as designed."

installed icemaker unit filled with water

replaced element and tested unit working as designed

"Cx complaint, fridge doors not closing properly, found both doors sagging-offset from the hinge. Installed washers from truck stock to shim-align the doors for proper alignment, verified all unit functions for proper operation... working as designed.; ordrng 4 WP487576 (Washer)s, used 4 WP487576 (Washer) from stock"

found wires burnt up at power supply on board. will need harness with control. gave cx a quote for the repairs. $504.48

"Arrived on site, per customer stated unit is no longer in the home, purchased a new unit."

cx complaint unit leaks water after repair out the back. inspected unit then reset power and compressor came on and i watched the return frost up at compressor unit has to much freon in it. called techlien spoke with kirt documented presure minus 4 vacume on low side and highside 165 they are off after resetting power compressor runs way more in vaume then just staying at 4 and never moving recomended dumping charge and recharging. dumped charged vacumed unit down for 12 minutes then filled to 1.48 oz of r600 line did not frost up and pressures are now acting how i see them unit is good

"Installed ice maker assembly, ran factory diagnostic test # 45 to verify ice maker fill-harvest... working as designed."

cx complaint unit is no longer cooling at all. inspected unit and is unplugged so plugged unit in and compressor buzz has 120 to it but is locked up. called techline spoke to travis documented issues ordering compressor and evaporator for return in case a leak and all couplers 3 count job s.s. tech only on return; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (coupler) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11490399 (drier) and 1 W11394622 (evap) and 1 W11504423 (coupler) and 1 W11506620 (coupler) and 1 W11225184 (coupler) and 1 W11504419 (coupler) and 1 W11506620 (coupler) and 1 W11225184 (coupler) and 1 nitrogen (nitrogen) and 1 3countjob (3 count job) and 1 s.s.techonly (s.s. tech only)

"Cx complaint, long dry times, unit was set to high temperature... tested at 175 degrees. Found exhaust vent crushed behind the unit, pics on SD. Pulled unit out away from the wall and tested temperature at 135 degrees on low temperature setting, normal cycling temperature. Advised cx to have the vent replaced, referenced Deflecto brand expandable exhaust vent, cx agreed. Tested and verified all unit functions for proper operation, working as designed."

"cx complaint of unit nto cooling called techline spoke with Rob, ran all dignoise to find seal system leak in unit took temp reading of 50 in ffc 11 in ff .ordering all parts needed for repairs; ordrng 1 W11099748 (Assembly, Evaporator) and 1 W11575001 (Assembly, 3 Way Valve) and 1 W11109499 (Refrigerator Drier Tube) and 1 W11592010 (COMPRESSOR) and 1 W11548259 (Condenser) and 1 876764 (Refrigerator Service Valve) and 1 nitro and 3 labors"

cx complaint unit is leaking. inspected unit then ran unit and confimred unit is leaking from diverter. gave cx quote for sump and they agreed. replaced sump and tested no more leaks. colledted payment unit is good

installed data loggers on back wall of rc and fc. checked for proper airflow due to not feeling air entering rc from top. all airflow spots between rc and fc are clear of obstructions.; saved tckt

"Cx complaint, not freezing properly, no control box display, verified vac voltages. Installed test control box to verify unit operation, found full frost pattern. Used a heat gun to try and reseal the gasket, found door warped at the top hinge mold not allowing the door to seal properly. Ordering parts to complete the repair, advised cx freezer door will direct ship to his house, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11496879 (Control Box) and 1 W10746792 (Freezer door) and 1 W10574476 (Freezer door gasket)"

call caneled by tenant. informed me unit is working

"CX complaint, intermittent water leak from the door seal, also when the drain pump is running very loud at the end of the cycle. Ran factory diagnostic test found error codes F0-E1 load during cleaning cycle F9-E1 long drain F8-E1 valve failure verified pump noisy during manual testing, also intermittent water flow during valve test, verified vac voltage. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11314648 (Bellow Door Seal) and 1 W11458345 (Drain Pump Assembly) and 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve)"

customer states that the units door is splitting and the ui is operating on its own at random.. verified this issue... unit needs the door assy..; ordrng 1 W11196131 (door/mw)

appied sealant and replaced spigot but noise remains orderin new dual valve; ordrng 1 W11548535 (valve)

"cx complaint unit leaking, found unit leaking internally from dispenser, ordering dispenser and marking valve assembly to be used on return visit; ordrng 1 W10862190 (dispenser)"

"upon arrival found no stack kit, but dryer is just taped to washer, pic saved. found a samsung stack kit on top of dryer. seems installers brought wrong stack kit, couldnt get it to work and just taped units together. advised cx to have installers install correct stack kit and left her with part#. replaced dispenser, hot valve and cold valve. tested unit, no leaks at this time. unit is now working properly."

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the new IM to be defective. Had 120VAC but would not cycle when jumped between T and H. Tried resetting power and it still would not cycle. Replaced IM from pre Id and it is now working as designed. Unit filled and then i cycled IM again after resetting power. Job is complete.

Complaint inner glass of oven door shattered and now not holding heat. Inspected and confirmed shattered inner glass. Ordering Inner Glass. -MJrob; ordrng 1 WPW10535767 (Inner Glass)

"Cx complaint is unit leaking oil. Tested inspected and verified complaint. Found the gearcase leaking oil causing damage to the capacitor, splutch, and belt. Ordering all parts, cannot reschedule at this time due to SO part. 2ct gearcase; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W11395618 (capacitor)"

"Cx complaint Fc and Rc top lights are out.Confirmed complaint, ordering 12 led modules (W11484836) per sp W11606409 Rev C. S84638 cover parts and labor but the unit is IW.; ordrng 12 W11484836 (led module)s"

"Cx complaint that the unit sparked while they were using it. I inspected the unit to confirm the complaint. I found a burnt mark on the rear left rack support. I tested the unit twice with a damp clothe for 30 seconds and no sparks or anything abnormal. I called WP safety to document the issue, they recommended replacing the rack supports since they have burn marks on them. I'm ordering the parts for the return.; ordrng 2 W10840759 (rack support)s and 1 W10840794 (rack support) and 1 W10840795 (rack support)"

"Cs unit is not drying clothes, I found the electrical connector to the heater element was not secure, not allowing heater to come on. Secured electrical connection and tested unit. Unit is now working as designed."

"cx complaint door not closing/locking. inspected unit then ested door and conifmrd issue it will not close all the way and lock if you hold it closed switch does activate to start unit. inspected door and found it broken. gave cx quote and agreed, cx paid all but labor part in stock so rescheduled for 7/20; ordrng 1 WPW10567588 (bolt latch 50.29)"

Per SP w11540964 I was able to access and replace the heating element. I then ran the diag test and found that the unit is functioning as intended without any leaks. Job complete

installed new heater element and put hose clamp on drain lie special project s17304 - pre-id heater bushing w11537778 - . . .

got to cx home and found they need extermanator i was not able to check the unit

"cx complaint the ui is not properly mounted. checked unit and found that the insulation at the top of the unit was sticking out due to the ui not being seated properly. therefore, i disassembled the unit as needed to properly mount ui. remounted the ui and tested operation. unit is running as designed."

cx complaint that unit is not cooling as deisgned and when arrival they had unit unplugged and off so very hard to get readings of temps and operations in the time of arrival i did plug in and check fan operations and drip pans to see if any abundce of water like ad efrosting issues.. but cx says its starting to get aroufn -20 in freezer and aroudn 50 in rc section and wouldnt stop running.. i foudn the damper to be functional and evap fan motor as functional.. the readings i had today when arrived on low side/high side had a -17on the low in a vacum and on high had around 110-115 unitis gonna reorder ss repair for issues that havent still been corrected call to reschd accordingly..; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W10920993 (evap) and 1 sstch (ss tch) and 1 3callcount (3 call count) and 3 w11506635 (couplers)s

"Cs freezer door sticks and hard to open , i found the gasket is misshapen in the bottom center area and not creating a good seal letting moist air in , door is getting stuck with ice. i tried using my heat gun to soften it but it is too bad to fix. also the nameplate on the right door is not there its missing. Another thing is the left door has lowered so much that the mullion is completely missing the striker to close the door, the doors are not closing correctly the left door is really low ,no adjustments. I dont see any reason why it would have done that, i need to call mike or techline tomorrow , please send this job back to me so i can complete it.; ordrng 1 WPW10214168 (nameplate) and 1 W10571967 (frz door gasket (gr))"

Cx complaint unit not making ice. Attempted to install new fill tuge but has kink in it. Everytime trying to feed through it keeps folding over. Ordering new Fill Tube plus returning with Ice Maker. -MJrob; ordrng 1 W11401679 (Fill tube)

"Installed sump/motor assy and tested unit , unit is now working properly. The customer wanted the adjuster for the top rack not the rails, returning the rails and ordering adjuster WPW10546503. Even exchange, advise customer we will have to come back.; ordrng 1 WPW10546503 (adjuster)"

Cx complaint is RC not cooling properly. Tested inspected and verifed complaint. Found the cx had the RC evap cover off and the pantry drawers out of the unit for several months and said the evap keeps freezing up. The evap cover was off because the cx had issues with the the drain tube being clogged. Cx fixed the drain but never put the cover back on. Informed cx the evap will freeze up without the cover on. Checked thermistors and they were in range. Damper was working corretly. Set unit to 8hr defrost and put unit back together. Unit is working as designed. Job is complete. Cx paid 120 service call by CC.

Inspected the unit. Found that the Cx is saying that the Right Door isn't Sealing / Door Handle is loose. I then checked the Right Door Seal. Found that the Right Corner isn't Sealing. Heated the Door Seal. Door is now Sealed. The Left Door Handle set screws keeps falling out. Installed new Door Handel. Unit is working as Designed.

installed parts checksok

i was able to access unit and replace the lid strike and the lid latch. tested unit and now unit checks good.

replaced door it was freezing up replaced door checksok

"cx complaint, condensation in fridge. inspected unit, verified complaint. tightened upper hinge on FC door. found RC door gasket completely worn out. unable to source part. gave cx partnumber to source part on her own. cx to call when she finds part. job complete for now. cx paid 120 by card."

unti checks ok had water erro code and derie in cold water line cleasred out checdklsok m

cx complaint not cooling in the fridge and unit still akes the noise as before never stopped. inspected unit then checked temps and 0 in freezer 68 in fridge. unplugged unit then took apart freezer to find the drain full of hard ice snapped pics. called techline spoke to kirt infomred him on the evaporator drain being clogged and heater not being locked down to the pan snapped pics and for the noise issue but cant confirm noise at this time. cleared all ice fixed heater then put unit back together put unit to to coldest setting for the fan to run and the fan sounds fine compressor sounds fine not hearing any noises at this time. unit is good

Installed fuse and tested unit and unit is now as designed.

"Cx complaint frost build up behind drawer. Inspected unit and found a mountain of ice. This is the second time this has happened according to Cx. Unit need to be completely thawed out. Tried with steam and will take a couple hours. Spoke with AH and he advised that unit will need sealed system work to fix issue. I also found a S Code for drip pan. Ordering a service kit as well. S code is S16360, Cx is going to pay 120.00 and let us know what they decide to do. ; ordrng 1 Wpw10608485 (Evaporator) and 1 Wpw10143759 (Drier) and 1 W10832994 (Compressor) and 1 W11457241 (Service kit) and 1 Sealedsystemtech (Sealed system tech)"

installed pasrts checksok

"cx complaint unit not driaining. inspected unit and confimred the complaint unit is full of water and not draining. canceld drained unit to find it draining really slow pretty much nothing. vacumed out all water and checked pump to find the pump wheel turning really slow. replaced drain pump then tested, unit now drains good and fast. unit is good"

installed parts checksok

"cx compaint unit is displaying a f9e1 error code. inspected unit and entered it into diag and found error codes f9e1, f8e4. cleared error codes and ran a auto test and the unit was having trouble draining. pulled unit out to find the drain hose was connected to another black rubber hose that led to the sink. i also found the hose was kinked and that the unit had a double loop. meaning the extra hose had a loop and the factory hose had a loop.sk;l i found the factory hose could reach sink drain without the extra hose. i removed the hose and ran the factory drain hose to the drain under sink. ran auto test again and found the unit now drains so much better. unit now checks good."

unit has issues with the mullion not sealing called tech line got an sr number sr will need to send pics through service matter doc . unit is none repairable . told cx someone would be contacting her

i was able to access unit and replace the freezer door and nameplate as per previous tech. used a heat gun to heat the gasket up to form it to the body of the unit. tested unit and now unit checks good.

Replaced roller and belt unit tested and is working properly.

Cx complaint is unit giving an error code and not responding. tested inspected and verifed complaint. Found the unit giving an f8e4 for float switch. Found the drip tray to be full of water due to the third level track leaking. Issue is due to defective tub nuts. Also ordering drain pump due to it running for almost 24 hours and sounds very bad. Rescheduled for 7/28/22.; ordrng 4 W11545286 (tub nut)s and 1 W11462456 (drain pump)

cx canceled at the door. i put this quote together while waiting so i saved it anyway.

"cx complaint unit not recognizing input from door switches properly some times light wont go out and unit wont start other times lights off but wont start, other times starts and a second later stops. called techline to document as i found defects in the cabinet face and sent pics to techline who deemed the unit unrepairable out of warranty and provided file number for cx to contact cx services. . collected 120 service call by cc. job complete"

Cx complaint unit not defrosting. Was able to access unit and Ohmed out element at 126 Ohms. Ohmed thermistor at 22.96K Ohms. Entered diagnostic and was able to activate the heater. Checked resistance through the cabinet and to the board and everything reads. Control isnt telling unit when to defrost causing the issues. Ordering control and once in office will need to call in and set return. ; ordrng 1 W11546609 (control)

replaced all parts needed for repairs tested unit works as designed

unit not making ice test 56 e2 motor 59 02 test 57 harvest not completed test 45 icemaker filled with water replaced icemaker test 57 again comopleted harvest customer cycled breaker paid in full by credit card

cx complaint the unit is not washing the dishes. checked the unit and found that the wire unseated at the control. reseated the connection at the control. reseated the connector and tested operation. unit is running as desinged.

"Customer complaint is the units not cooling. Inspected unit found both RC and FC evaporator were completely frosted over with ice and frost. I defrosted the RC evaporator found that the mastic tape on the RC evaporator is hitting and dripping down onto the evaporator. This is showing signs of an evaporator leak. I also found that the thermister was on the copper tube and not on the aluminum of the evaporator. I optimize the thermistor while I was here but pointed out the evaporator leak. I put unit into test 6 for defrost and unit showed 03 I tested voltage at defrost heater and had 64 volts. While I was testing the defrost heater while unit was in test 6 I could hear the three way valve cycling about every 10-15 seconds this is due to bad programming of the control board. And also the 63 volts to the defrost heater shows a bad relay on the control board. In test 3 step 02 the freezer did not turn on I tested voltage to the freezer fan motor and had 14.7 volts. Freezer fan is open. I quoted customer for replacing the main control board, freezer fan, refrigerator evaporator, UV die dryer,. Customer okay to repair and paid $534.88.Marking the freezer fan as will use on return visit. Control not in stock at this moment. Sealed system tech required on return visit 3 count job; ordrng 1 W11492867 (RC evap) and 1 WPW10675033 (Control board) and 1 W10143759 (Drier)"

"ck fnd units tt motor not spinning dueing coojing operations... replaced the motor and coupler, unit now works.. the units mounting points at the top of the unit are broken. the outer case will need to be replaced, maybe a customer issue. the customer knows that they are responsable for reinstallation of the unit...; ordrng 1 w11446916 (wrapper cab)"

"Replaced parts and ran a cycle, the unit worked as designed"

CX complaint unit not powering. Returning to install control but voltage wasn't coming into the cotrol which was on first visit. Opened junction box and found wire burned off the terminal block. Must of been connected just enough that power was in and out on first visit but no totally off. Repaired wire and reconnected to terminal block. Unit responding now. Tested and is now functioning properly. -MJrob

CX complaint unit not powering. Returning to install control but voltage wasn't coming into the cotrol which was on first visit. Opened junction box and found wire burned off the terminal block. Must of been connected just enough that power was in and out on first visit but no totally off. Repaired wire and reconnected to terminal block. Unit responding now. Tested and is now functioning properly. -MJrob

Cx complaint is the unit is leaking water from the freezer. I found a sheet of ice in the freezer cabinet bottom Frozen to the bottom. This was due to when the drain was clogged water is back flowing into the freezer freezing up the freezer drain my water to overflow into the freezer cabinet. I cleared ice cleared ice from drain tested drain. Is now working properly

"Cx stated unit making squeaking sound during operation tested inspected and verified cx complaint found idler and 1 rear roller wheel defective gave cx quote for repair cx accepted installed parts from pre-id parts tested unit, unit is now operating as designed job is complete."

Customer complaint is the units not spinning the clothes out and leaving clothes wet. Customer stated that it's not as dry as her last washer. She says the clothes are still squishy. I checked for error codes no error codes were found. I ran auto test mode and unit completed test mode without any issues. Customer stated it takes two 1hr dry cycles to dry the clothes. You completely clog with Lynn advise customer this has to be cleaned every time is initiated. I tested dryer Whirlpool air flow tester and air flow tester showed poor air flow. I showed this to the customer and advisor the reason why it's taking two 1 hour dry cycling need to have the exhaust vent cleaned every 2 years by a vet cleaner. I tried to instruct the customer on different cycle there seems to be informed but is stating that there's something wrong with the washer and it's not spinning all the water out of the clothes. I am insisted that the unit was working as design and there's nothing wrong with the unit. Customer wanted to running cycle to show me what the clothes feel like at the end of the cycle. So I had the customer start a load and advise her I will return after my next job to check the load. Will be returning today.; saved tckt

"MW door badly damaged as well as frame on both sides bowed out.SPoke to Joel at WPTL Damaged Non repairable under 30 daysGave CX file# to follow up with CX Service about replacement. Job is complete"

Found ice in front of freezer area. Used heat gun to treat door seal. Found thimble missing from hinge to keep door in place. Ordering thimble.; ordrng 2 W11189115 (Thimble)s