We serviced a
MAYTAG DRYER
Model PYET344AYW
Near Richmond, VA 23228
Chris B.
Job Details: 06/06/2023
cx stated unit is covered by ext warranty advised cx to call ext warranty company
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 06/06/2023
"LF and LR burners are not the part intended, replaced RF and reordering LF LR.; ordrng 1 W10248262 (elmnt-surf LF) and 1 W11171119 (elmnt-surf LR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYW00
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/06/2023
replaced rc door tetsed uniut sealed with heat gun working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Carlisle, PA 17015
Fred G.
Job Details: 06/06/2023
cx complaint unit takes 2-3 cycles to produce dry clothes. inspected unit and found high limit thermistat was fualty. I then found the exhaust vent was clogged causing the issue. replaced TCO kit and removed clog. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/06/2023
"Installed the Yoke, Divider , Motor, Washer & Gasket Damper. Tested the unit. Unit is now Dispensing crushed / cubed Ice. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Shacklefords, VA 23156
Justin W.
Job Details: 06/06/2023
"cx complaint unit not powering on. checked unit to find drain pump ohming at 23.3 ohms. found 122 vac going to control but control non responsive. ohmed out latch to find reading open. found strike bad needing to be replaced. called for authorization. replaced control latch and strike. tested unit working as designed; ordrng 1 W11457841 (strike jw vs) and 1 W11394572 (latch jw vs), used 1 w11457841 (strike jw vs), and 1 W11394572 (latch jw vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/06/2023
cx comp unit lights will not work insp unit conf cx comp replaced fc led tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seaford, DE 19973
Michael E.
Job Details: 06/06/2023
CX complaint: unit wont start. Tested and verified complaint. I found the unit was in a drain cycle and CX unplugged unit so it wqas not allowed to finish. I allowed drain cycle to finish. Then no error codes and unit went through diag cycle without problem. Unit is now working properly. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP01
Near Glen Allen, VA 23060
Kyle A.
Job Details: 06/06/2023
Installed ui and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lexington Park, MD 20653
David J.
Job Details: 06/06/2023
"CX complaint when dispensing water unit makes a loud noise. As well as has moisture on top of freezer door. Also, unit is making a squirrel lake sound for about 10 to 15 seconds throughout the day with no rhyme or reason arrived today and inspected unit, tested air baffle in diagnostic mode and found noise. Unit is going to need a new air diffuser. When it is opening and closing, it is making a loud noise felt Molean heater and it was not hot. Even after the settings have been changed. Unit is going to need a new heater. Found when dispensing water unit is still making a noise. After my last visit, customer had stated they were going to change the water valve, but never did. I was able to have customer tighten valve. That way I could test the water and we found the perfect spot where the noise is no longer there. Customer has stated it is very high pressure in the house. Ordering parts for return visit and will return when they arrive. ; ordrng 1 W10806457 (Mullen heater) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Powhatan, VA 23139
Kyle A.
Job Details: 06/06/2023
Cx complaint of f9e1 and f3e1 error. Did confirm lock out aswell. Ordering pressure sensor and control. Cx will help unstack unit.; ordrng 1 WPW10448876 (Pressure sensor)
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAB
Near Shrewsbury, PA 17361
Drew B.
Job Details: 06/06/2023
cx complaint that unit is not heating and smlls like burning.. i found when arrived when i plug unit in and the mag just rubs without prompt.. called sfty spoke to Kesha and documented and with diag being done will need the mag diode etc and cx is not paying the repair servce cover.. no further work
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Washington, DC 20017
Sherwood
Job Details: 06/06/2023
"cx complaint not cooliong. arrived and found frost in fc and drain was iced up. also notice rc door gassket on left side was not making a complete seal which was letting hot air into unit. i cleared drain, resealed gasket and made sure heater was operating correctly. repair complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560SEHZ02
Near Berkeley Springs, WV 25411
Andrew S.
Job Details: 06/06/2023
Cx complaint is that there is excessive frost building up in the FC. Upon arrival I found that the top LH corner and the entire left side of the door are not seating against the cabinet. I found that the slide rails have failed and are not staying closed. I am ordering the slide rails and door gasket. I was able to set the return visit for Thursday 6/08 anytime.; ordrng 1 W10836785 (Door Gasket) and 1 WPW10397636 (Slide Rail LH) and 1 WPW10397635 (Slide Rail RH)
We serviced a
KITCHENAID FREEZER
Model KRSS507HPS04
Near Chesapeake, VA 23322
Lucas R.
Job Details: 06/06/2023
"cx complaint moisture on fc gasket, checked unit, verrified complaint, sealed cabinet, adjusted door, ordering gasket to complete.; ordrng 1 W1159728 (gasket)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Aldie, VA 20105
Daniel J.
Job Details: 06/06/2023
customer states mircowave door not closing tested more times than light went off spoke with customer states they have used it the same since brought the house and the porblem started now tested again4 out of 4 times unit started 5th time had to press the right side for light to go off and cycle to start ordering hinges hard wired to junction box through plywood two techs required; ordrng 2 W11675306 (hinges)s and 1 W11033422 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Edgewood, MD 21040
Justin S.
Job Details: 06/06/2023
the unit was off when i arrived. turned the unit on and the compressor started up. when pierced the unit had pressure in the system. replaced the compressor and vacuummed the system down. the unit held pressure for 10 minutes. filled to weight and checked for leaks. ran test 4 and step 1 pressures are equilized to 20psi. step 4 low side pressure is -5psi and high side pressure is 55psi. step 5 low side pressure is -10psi and high side pressure is 65psi. the unit is now cooling good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Washington, DC 20002
Emmanuel R.
Job Details: 06/06/2023
"Cs unit is not washing dishes, confirmed complaint. I found error code f4e3 washmotor not running, verified its getting 120v but doesnt want to run. Ordering sump/motor.; ordrng 1 W11613480 (sump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 06/06/2023
replaced valve tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newport News, VA 23608
Orbie
Job Details: 06/06/2023
"cx complaint unit stops after pod dispenses. checked unit. F4E3 F7E1, unit needs sump to complete repair. unable to reschedule due to 2 in stock.; ordrng 1 WPW10482462 (sump and seal assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, DE 19709
Taylor F.
Job Details: 06/06/2023
"Replaced gearcase, hub and washplate from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bowmansdale, PA 17055
Fred G.
Job Details: 06/06/2023
cx complaint units console is just flashing. inspected unit and found units UI was fashing very dim. I removed console and found UI came out of console. was able to click Ui back into console and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Midlothian, VA 23112
John P.
Job Details: 06/06/2023
"Found guide not staying on drawer replaced guide test working as designed ; ordrng 1 W10763667 (Glide JP/VS), used 1 W10763667 (Glide JP/VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/06/2023
"cx complaint is the detergent dispensor not opening during the cycle. confirmed complaint, when i arrived dispensor was closed and the pod inside was dissolved. checked for codes and found F10E1 dispensor electrical problem. cleared code and ran service cycle. unit completed cycle but dispensor did not open. inspected inner door and found the dispsnsor not plugged in. plug was almost in but had backed out just a little bit. i pushed it in, the plastic tab i caught that holds it in. ran service cycle again. dispensor worked properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Chesterfield, VA 23838
John P.
Job Details: 06/06/2023
Installed door and LEDs tested working as designed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Pasadena, MD 21122
Israel R.
Job Details: 06/06/2023
installed blower wheel. unit is still squeaking. pulley is bad. will need dryer kit.; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Richmond, VA 23235
Joseph D.
Job Details: 06/06/2023
Unit with worn freezer slides I explained this to the customer on the first visit customer declined repair. Frost and freezer is from weak rails customer denies this
We serviced a
UNKNOWN HOOD
Model UXT4030ADS2
Near Pasadena, MD 21122
Israel R.
Job Details: 06/06/2023
Cx complained unit has a slow fan speed even when on high setting and smoke is not exhausting. We tested the unit and the unit is starting slow then ramps up. The unit fan is slow and needs to be replace.I went to replace it and one of the fins on the fan was cracked. The fan needs to be replace. Reordering fan. The customer also is complaining about the fan not exhausting but the unit does not have a vent. She stated that the old one worked fine. But the only way she can get smoke out on this hood is installing a vent to the outside. Reordering fan motor; ordrng 1 W10910693 (motor-fan)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Spring Grove, PA 17362
Drew B.
Job Details: 06/06/2023
"cx complaintt hat after cycle of clean washer it doesnt go away with the clean washer and flashes the f2e2 code UI disconnect.. recalibrated unit and ran auto test cycle along with manual operations and had no operational issues with agitating, spinning, draining locking etc. was able to flush unit out with load of water to flush any execc affrsh they said was still in unit. and reconnect and disponnct the ui and test on normal and appears to just a one off code bc no signs of any issues with the board UI today. unit checks good, if csall back presumes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Georgetown, DE 19947
Michael E.
Job Details: 06/06/2023
"CX complaint: unit stopped cooling in RC. Tested but could not verify complaint. Evap thermistor tested at 2.82kolms at 75 degrees. 37 olms for heater. Evap fan running well. I found reed valve at bottom of drain tube was clogged with scum. I cleared reed tube, tested unit and it is now working properly. CX paid 120.00 for service by check. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Annapolis, MD 21403
Israel R.
Job Details: 06/06/2023
"Cx complained unit not spinning and clothes are still soaked after cycle. after testing for error codes, i got f8e1. long fill no fill. ran diagnostic test, and could hear cold water valve not dispensing water into washer. tested valve found OL. Went to replasce valve also notice on the nold valve it was built up sediment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 06/06/2023
Cx complaint leds out. Was able to access unit and as per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ replace freezer led with pre-id. Unit now checks good no further work needed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Sandston, VA 23150
Chris B.
Job Details: 06/06/2023
cx comp unit is loud insp unit found motor on tile floor and cannot lift unit up any more due to tile floor and cabinet hight tille does not go completely under unit when in cabinet and cannot lift rear legs bc of cabinet hight added wood behind tile on floor then slid unit into cabinet founnd motor still sitting on tile floor allowing unit to echo threw house added cardboard insolator between floor and sump tested unit cx stated unit is now much qiuter also cx satted unit is not square in slot adjusted unit so it was straight and advised cx unit will move slightly when opening and closing door a few times
We serviced a
MAYTAG DISHWASHER
Model mdb7749sbb3
Near Felton, PA 17322
Drew B.
Job Details: 06/06/2023
cx complaint that unit is leaking out of the front mostly left corner but the padding on inside of door is wet and removed panel and ran unit for 25 mins no leaks from dispencer and no fan on this unit and unit is leveled.. found possible water lipping out bottom and causing the ramp out hit pad and leak out.. will need the following parts.; ordrng 1 WP8579224 (manifold) and 1 W10199810 (upper manifold) and 1 WPW10497235 (seal)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stephens City, VA 22655
Danny R.
Job Details: 06/06/2023
installed parts cghecksok
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 06/06/2023
"Confirmed cx complaint unit making high pitched metal squeeling noise. Found rollers and roller shafts rubbing, squeeking. Ordering parts, will use pre-id'd parts on return.; ordrng 2 WPW10359271 (roller shaft)s and 2 WPW10359272 (shaft)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/06/2023
"Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F7E9 = Locked Rotor. Checked the Rotor. Gearcase is leaking Oil. Rotor is seized and will not pull off. ( Please see Sd Pictures. ) Cx paid by Card. Cx paid for the Service Call Only by Card. If the cx called Back Order the Gearcase = W11393685, Slider = W10734521, Clutch = W10754448, Rotor = W10754161 , Motor = W10754158 & Inner Drum = W10811957. Don't go without parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Manassas, VA 20112
Richard B.
Job Details: 06/06/2023
"CX complant. Noise from fridge, Prior diagnosis found unit needs damper and air tower. Installed and tested unit. Now working quietly . Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annandale, VA 22003
Jason A.
Job Details: 06/06/2023
CX complaint FRIDGE warm temps. Found RC evap iced up. Cleared all ice &checked for corrossion & mastic condition. Good frost pattern. See SDpics. Installed UV drier & check for leaks. Run vac & added 6.0 OZ R134a. Unit has good running & equalise pressures. Good frost pattern. Draws about 1.7A > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/06/2023
"cx complaint water not dispencing out of the door,checked unit to confrim ,found that one side of the doulbe water valves had failed replaced waster vavles tested unit works as deisgned"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Timonium, MD 21093
Bernard M.
Job Details: 06/06/2023
"Cx complaint the door would make noise when opening and the unit wouldn't close. Inspected and found the kickplate wasn't secured correctly from install and the unit was flush with cabinets. Also found buttons were fragmented when screws were placed in. Replaced buttons along side, secured kickplate and pushed unit back so seal lined up with cabinets. Instructed cx on how unit operates and how to use different settings. Cx understood and unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Herndon, VA 20170
Christian C.
Job Details: 06/06/2023
Cx complaint RC section is not cooling. Inspected unit found FC section evap is iced up. Defrosted evap. Fan is barely running. Installed new fan motor. Fan is now strong.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS00
Near Timonium, MD 21093
Bernard M.
Job Details: 06/06/2023
"Cx complaint water doesn't dispense. Attempted to dispense and the valve sounded weak and no water came out. Accessed and replaced filter housing and found water gets to the housing and also through tubing underneath but srtill won't dispense from door. The valves aren't pushing the water through to dispense. Ordering valves, once approved contact cx to reschedule; ordrng 1 WPW10341320 (dual valve) and 1 WPW10238100 (inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25404
Ricky E.
Job Details: 06/06/2023
"customer stated that the bulb blew and when a new one was installed, it can be shut off... verified issue and fnd lamp triac shorted and keeping the light on... need parts...; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 w11552018 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA00
Near Phoenix, MD 21131
Bernard M.
Job Details: 06/06/2023
"Replaced both parts per previous tech, doors seal as designed. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1500XTLB3
Near Aldie, VA 20105
Daniel J.
Job Details: 06/06/2023
ld displayed after a few mins when starting cycle unit drained water out but kept draining cleared pressure tub recalibrated unit tested able to cycle cycles and drain water out paid 120 by cc
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23235
Joseph D.
Job Details: 06/06/2023
Found unit leaking from loose door panel tightened and unit no longer leaking working as designed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Centreville, VA 20121
Richard B.
Job Details: 06/06/2023
"CX complant. Microwav not working. Prior diagnosis found unit needs console and control. Installed both and tested unit , Working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Greenwood, DE 19950
Michael E.
Job Details: 06/06/2023
"CX complaint: loud ratcheting sound and banging. Test5ed and verified complaint. F0E5 error code. I secured the supply lines behind unit, adjusted the level legs and replaced the drive pulley. Calibrated, then tested unit and it is now working properly. If sound continues, preID hub and actuator, if banging continues, preID suspension rods. Unit is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dumfries, VA 22026
Robert W.
Job Details: 06/06/2023
"Cx Complaint is the unit isnt washing. Inspected unit and found a few error codes, for motor and element ohm out motor its in range but close to being out of range element is good in diag unit isnt doing anyting. Ordering Control and will use sump on return.; ordrng 1 W11305297 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Rockville, MD 20854
Julian H.
Job Details: 06/06/2023
replaced parts attached thermistor to suction line MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Columbia, MD 21045
Dustin F.
Job Details: 06/06/2023
"replaced CX suspension, calibrated and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lancaster, PA 17601
Cody H.
Job Details: 06/06/2023
"CX complains unit has a failed spot in the liner. Unit is as designed, cx thought seam was failure point. No furhter work needed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23502
Carl A.
Job Details: 06/06/2023
"cx complaint of unit out of blance,checked unit to find no error codes at this itme,made sure unit was level , found one of the suspention rods had come out of its holder reseated rod in holder tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW550XW0
Near Annapolis, MD 21403
Israel R.
Job Details: 06/06/2023
cx greeted us at the door. no longer needed our services. Cx replaced the washer machine already with a new one.
We serviced a
MAYTAG WASHER
Model mvwb725bw0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/06/2023
washer not starting cycles ld on screen cleared drain hose and calibrated able to start cycles and drain with no issuses paiod 120 by cc over phone through rossware
We serviced a
WHIRLPOOL OVEN
Model GMC275PDB1
Near Manassas, VA 20111
Richard B.
Job Details: 06/06/2023
"CX complant. Door falls. Prior diagnosis found unit needs both left and right hinges. Installed and tested unit. Door closes tight now, Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Norfolk, VA 23508
Carl A.
Job Details: 06/06/2023
"cx complaint of unit not working, checked unit to find the following error codes F9E2,F8E4, found tib in tub,reseated seal tested unit works as designed not seated in called techlinespoke with Rob"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23323
Lucas R.
Job Details: 06/06/2023
"replaced compressor and drier, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30' hg 20 min. charged 54 g, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/06/2023
while going to replace harness noticed i had the wrong part. reordering harness with heater to complete repair.; ordrng 1 W11650662 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/06/2023
replaced the fc led all lights on and tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Robert W.
Job Details: 06/06/2023
Cx complaint is the vent is out of place. Inspected unit and found the vent is hitting bottom of door which is causing unit to make noise when door is closed. Fixed vent and tested unit unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waldorf, MD 20602
Shane B.
Job Details: 06/06/2023
cx complaint is the unit filling with water even when not in use. when i arrived supply was turned off. cx turned hot and cold on and water began trickling into unit. i turned cold supply valve off and water kept trickling. hot valve is letting water pass through. water still trickles with unit unplugged. no saved codes. i replaced valves with preIDed part then restored power and water supply. unit did not leak. i ran a service cycle and calibration cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashland, VA 23005
Kyle A.
Job Details: 06/06/2023
Cx complaint of unit not cooling. Did confirm bad defrost sensor. Changed sensor and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Dunkirk, MD 20754
Shane B.
Job Details: 06/06/2023
unit is installed at 3575 ferry landing dunkirk. i called the office to let them know. hey contacted cx to reschedule.; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Fairfax, VA 22033
Richard B.
Job Details: 06/06/2023
"CX complant. Door got damaged when installed last week. Inspected unit and found freezer door has a dent in it near the bottom. CX stated unit installed last week. Will call builder and get proof of delivery last week. Not in stock. Advised CX needs to inspect door once it arrives and scedule return visit, RB; ordrng 1 W11633383 (door skin freezer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near La Plata, MD 20646
David J.
Job Details: 06/06/2023
CX complaint unit is not cooling properly. Arrived today and verified complaint found freezer at 4° but found refrigerator at 56°. Placed unit into diagnostic mode. All thermistors past attempted to run evaporator fan and air baffle and had no movement or fan blowing. Found new frost on back wall and Ill be evaporator cover. Icemaker is still making ice. Ice box fan thermistor checked out as well as fan is still blowing. Ordering parts for a return visit and CX will make unit accessible being that it is stuck in a very tight area and they will clean the inside of the unit. Will return when parts arrive. could not call Techline due to them being closed at this time. ; ordrng 1 W10846539 (Evap fam motor) and 1 W11256332 (Evap cover) and 1 WPW10248595 (Air baffle) and 1 W11087438 (Evap fan motor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near York, PA 17403
Drew B.
Job Details: 06/06/2023
cx ocmplaint thatc unit is not cooling effienclty and they have on coldest setting and not folding temps. when arrived found found temps arounf 39 in rc and items frozen in the fc section and when looking into the evap on the fc section found currenty was in a heating defrost mode.. and could see and hear the heater working.. waited to kick back and evulate frost pattern and found good poattern. damper thjermister; ordrng 1 W11380595 (diffuser) and 1 WPW10384183 (thermister) and 1 WP2315549 (fan motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashburn, VA 20147
Christian C.
Job Details: 06/06/2023
Cx complaint unit is leaking from underneath unit. Inspected unit no errors stored. Ran through diag cycle no issues no leaks. Ran through clean washer cycle. Found leak at front of door. Hair is clumped up and causing door to not seal fully. Cleaned hair. Tested unit. No more leaks.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Hampton, VA 23669
Carl A.
Job Details: 06/06/2023
"cx complaint of unit not heaitng,checked unit to find corrected power coming in, open unit to find that the wire on heating element not fully seated and wire on motor ,reseated and checked to maker sure all wire on parts surce tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Brambleton, VA 20148
Christian C.
Job Details: 06/06/2023
Arrived at house and cx said unit has already been fixed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Orbie
Job Details: 06/06/2023
"cx complaint handle is loose. checked unit verified cx complaint. tried tightening bits that handle holds onto, left side got tight, right side is stripped. unit needs new door to complete repair. got unit temporarily fixed until return.; ordrng 1 W11436967 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Cartersville, VA 23027
Kyle A.
Job Details: 06/06/2023
Inspected and tested unit and installed icemaker and valve.it is working as designed now. Also leveled unit for cx.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23605
Carl A.
Job Details: 06/06/2023
"cx complaint of unit not spinning clothes out,checked unit to find no error codes at this time,checked unit to find play in drive shatf also found cap leaking and and actuator not fully moving into positon ordering parts needed for repairs 2 ct as gear case job needed; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Moto) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23836
Chris B.
Job Details: 06/06/2023
cx comp unit will not stop filling insp unit conf cx comp found no high loop in drain hose advised cx of issue cx stated they are replaicng drain systame to unit today to house advised cx thatw ill solve all issues unit is working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Alexandria, VA 22309
Demonte S.
Job Details: 06/06/2023
Installed Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Brambleton, VA 20148
Christian C.
Job Details: 06/06/2023
"Cx complaint unit has F9E1 error. Inspected unit water in tub at arrival. Ran drain cycle water overflowing in sink. Ran disposal cleared sink. F9E1 product not draining. Cleared filter, drain pump, and drain line of debris. Ran unit through diag cycle. No issues. Tested 4 more times no issue with draining. No errors stored. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manquin, VA 23106
Thomas B.
Job Details: 06/06/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the suspension and the pulley , unit is still bouncing and banging ordering gearcase; ordrng 1 W11449840 (Gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Jason A.
Job Details: 06/06/2023
CX complaint FRIDGE not making ice. Found E5 error. Cycled 57 harvest complete. 45 no fill. Test fill tube heater & repeated test 45 & got water fill to icemaker. Temps set to recommended. CX has no RC items freezing. Icemaker FBO > JJ; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Herndon, VA 20171
Richard B.
Job Details: 06/06/2023
"CX complant. Fresh food not cold enough . Inspected unit and found fresh food evap drip tray holding water due to being warped , Ordering drip tray. In stock. Further work needed. RB; ordrng 1 W11457241 (Evap drip tray)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/06/2023
helped zr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Martinsburg, WV 25403
Ricky E.
Job Details: 06/06/2023
"installed doors, ff door gasket are stripping at the seems... need parts...; ordrng 2 w11378944 (ff door gasket)s"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Glenwood, MD 21738
Marc M.
Job Details: 06/06/2023
cx complaint unit not producing ice. inspected unit and found that the icemaker is receiving voltage but voltage not making it to icemaker head. unit will not jump T-H. quoted and collected for icemaker. cx will owe 120 labor on return.; ordrng 1 W10886931 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Alexandria, VA 22309
Demonte S.
Job Details: 06/06/2023
Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drain Water. Ran Service Diagnostics on the unit. Error codes are F8E2 = Drain Pump Electric Fualt. Checked the Drain Pump. Drain Pump isn't plugged in. Plugged the Drain Pump in. Hit the Cancel button. Drain Pump Hose was not connected with clamp on the Sump. Caught the hose. Only a little Water spilled. ( Got all Water up. ) Tested the unit multiple times. No leaks. Cleared error. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lititz, PA 17543
Cody H.
Job Details: 06/06/2023
"CX complains unit seals have failed, Found unit door seal and unit drum seal to have failed and will need replaced. Found unit drum has wear from not having enough seal on it and will need replaced. Unit will still need drum ordered to repair. CX to contact office when drum arrives and is inspected. CX EMAIL CONFIRMED; ordrng 1 W10899578 (drum) and 2 WPW10314173 (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 279368 (adheasive)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ruther Glen, VA 22546
Tanner B.
Job Details: 06/06/2023
"Replaced control, recalibrated and ran diag. Job complete"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Palmyra, PA 17078
Cody H.
Job Details: 06/06/2023
"CX complains unit is not holding freezing temps at top rack of unit, CX agrees to service fee. Found top rack temp to be about 36*F. Found frost buildup on outside of EVAP cover, removed evap cover to find evap encased in ice. Unit is suffering from defrost failure, Drain pan is clear, Unit heater measures 36.8 ohms. 7.3 kohm evap thermistor while thermistor covered in ice. Unit thermistor is reading off, unit will need evap thermistor for repair. Quoted CX for repair, cx just wants to pay service fee but not repair at this time. CX paid service fee in full with card. no further work needed unless CX calls in for repair. CX EMAIL CONFIRMED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Sherwood
Job Details: 06/06/2023
cx complaint not dispensing ice. i arrived todasy and found ice was jammed in auger. removed jammed ice tested unit ice is now dispensing. this repair is now complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY01
Near Chantilly, VA 20152
Christian C.
Job Details: 06/06/2023
"Cx complaint unit is not dispensing water, filter is stuck and ice is freezing in bin. Inspected unit found filter housing defective and will not release filter. Tested water with filter out and water is now dispensing. Tested ice chute door and intermittently does not close. Ordering filter housing, filter, and ice chute motor.; ordrng 1 WPW10205978 (ice chute motor) and 1 EDR1RXD1 (filter) and 1 WPW10238123 (filter housing)"
We serviced a
WHIRLPOOL OVEN
Model WGE745COFS01
Near Purcellville, VA 20132
Danny R.
Job Details: 06/06/2023
found over to have loose conectiomn on line one of oven and also socket is broken they willcalibrate unit andx get soket fixed .
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Madison, VA 22727
Eric F.
Job Details: 06/06/2023
"Did not receive control in bin. Ordered control, part available locally, resscheduled with cx for 6/8. Will use other parts on return.; ordrng 1 W11546690 (control)"
We serviced a
MAYTAG DISHWASHER
Model mdb4949sdm0
Near Bluemont, VA 20135
Danny R.
Job Details: 06/06/2023
i found to habe sump assy makijg grinding and shutting down . unti drained 5 times when cancel was used unit needs sump assy cx will think over reapair; ordrng 1 WPW10591570 (sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/06/2023
cx complaint f8e1 the unit filling slowly i removed the water lines and then cleaned filter than ran hot water through both tested goos cx just had filtration system replaced and water lines flushed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/06/2023
"cx complaint no power, checked unit, come to find defective terminal block and wires, replaced terminal block and wires, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Mount Airy, MD 21771
Sal R.
Job Details: 06/06/2023
CX COMPOLAI NT IS THAT THE UNIT STOPS MID WAY THROUGH CYCLE. I FOUND THAT THE UNTI WILL TRIPP THE BEAKER ABOUT 12 MIN INTO A DRY CYCLE (TOWELS). iI INSPECTED THE POWER SUPPLY AND FOUND THE PRTOPPER VOLTAGE AT THE TERM BLOCK AS WELL AS THE OUTLET. CX INFORMED ME I INSPECTED THE CONTROL AND FOUND NO DROP IN VOLTAGE DURING OPPERATION. cx WILL HAVE A LINCENSED ELECTRICAN COME INOT HOME TO INSPECT POWER SUPPLY. I COLLECTED $120.00 FOR SERVICE CHARGE
We serviced a
WHIRLPOOL OVEN
Model kowt100ess00
Near Herndon, VA 20171
Richard B.
Job Details: 06/06/2023
"CX complant. Drawer dosent close , Insoected unit and drawer fully closes . With drawer sealing against internal gasket. Ran temp up to 400 at advise of CX and no extra heat escaping through drawer gasket. Job completed, RB ."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1300XTVS0
Near Carlisle, PA 17013
Fred G.
Job Details: 06/06/2023
cx complaint units lights are flashing on console. inspected unit and found unit was responsive at first then i found some buttons were lighting and some were not. I found 124.5vac to control. unit needs console and control. I qouted cx for repair and cx declined. charged cx only for service call $120
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Alexandria, VA 22308
Lloyd B.
Job Details: 06/06/2023
"Cx complained the unit did not make ice. Inspected the unit and found from L to N, there is 120vac. From L to V, no power went to the valve and from T to H, the motor hummed but did not move. Unit needs new ice maker; ordrng 1 W10886931 (ice maker)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS04
Near Chambersburg, PA 17202
Fred G.
Job Details: 06/06/2023
more parts needed ordered to be able to complete job.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairfax, VA 22033
Richard B.
Job Details: 06/06/2023
"CX complant. Washer dosent work. OPrior diagnosis found unit needs cap , acu , drain pump and lower harness. Installed all and tested unit. WWorking as designed. Job completed, RB"