Service History 490 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chambersburg, PA 17202

Fred G.

Job Details: 05/31/2023

"i was able to access unit and replace the compressor, filter/dryer, FC heater and harness as per previous tech. I pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 56g of R600A and found unit began to build a frost pattern. advised cx 24 hrs for cooling and 48 for ice. unit now checks good."

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WET4027HW1

Near Randallstown, MD 21133

Justin S.

Job Details: 05/31/2023

replaced the valve and calibrated. tested and the unit is now filling good with hot and cold water. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23606

Justin W.

Job Details: 05/31/2023

cx complaint no cool. confirmed complaint. checked unit to find compressor not running. while checking start device found connector loose. reseated and tested compressor kicked on. confirmed correct information on control. confirmed updated heater on evap. unit starting to form frost pattern. advised cx to give 24 hours prior to putting food in unit. advised to start with unimportant cold foor for first day. then to start around 3rd day with important food if temp is holding cx agreed. unit working as designed

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Providence Forge, VA 23140

Orbie

Job Details: 05/31/2023

"cx complaint unit not spinning water from clothes. checked unit found F0E1. drain pump functioning as designed. put 3 towels in unit on bulky, waited till agitation and canceled. put unit on drain and spin. unit spun towels as designed. advised cx to monitor unit for next 30 days and if they have an issue to call back. also advised to properly load unit to prevent issues"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/31/2023

"replaced hose and pump, tested, no leaks unit drained, working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, VA 23146

Thomas B.

Job Details: 05/31/2023

"Cx complaint of a grinding noise during operation ram diagnostics I do not hear any grinding cx states it's only with heavier loads tried this do hear some grinding ordering gearcase, rotor, stator, and Control. Documented with Whirlpool; ordrng 1 W11449841 (Gearcase) and 1 W11419171 (Control) and 1 W10915700 (stator) and 1 W10915701 (rotor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fairfax, VA 22032

Simon

Job Details: 05/31/2023

"CX complaints DW door latch not working UNIT checked ,unit levelved properly .checked door latch works unit tested for leak no leak.SZ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 05/31/2023

"Cx complaint unit is not working properly and is leaking water onto the floor from the door ordering gaskets and lower spray arm; ordrng 1 W11177741 (gasket) and 1 W10837249 (spray arm lower) and 1 W10909089 (lower seal,bottom)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clear Spring, MD 21722

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the unit is unresponsive. Unit plugged in and tried to see if the unit would power on or enter diagnostics. Unit did not respond. Checked power to the control and confirmed 120VAc, but the diagnostic LED is out. Unit powered down and UI disconnected. Power restored, but the diagnostic LED is still off. Found no Dc voltage between J14-1 and J14-4. Unit needs a new control. Tried replacing only the control, but with the console plugged in, the control diagnostic LED would go out. Unit needs both the fascia and control. Customer does not want to move forward with the repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Richmond, VA 23235

John P.

Job Details: 05/31/2023

CX complaint unit not making ice checked unit found error E5 ordering icemaker. ; ordrng 1 W11658802 (Ice maker)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/31/2023

"CX Complaint is unit isnt drying, Inspected unit and found moisture sensor failed and isnt staying in place also found harness not working. Ordering Sensor and harness; ordrng 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Midlothian, VA 23114

John P.

Job Details: 05/31/2023

Found wire not seated on stem for back left burner seated harness on stem tested now working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/31/2023

"Cx complained the unit would skip to done. Installed new capacitor and tested and it now locks, fills, washes and drains. Job complete"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2023

installed all ordered parts. restored power. ran IM and it competed cycle with no issues. ran fillt test and it got good flow. unit is working as desgined.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/31/2023

"cx complaint of unit making noise and shaking,found no error code at this time ran unit with same load that was in the unit went it was making the noise and banning ran unit without a load and with load called techline spoke with ED advise no parts at this time as loading issue ,explained to cx on how to porperly load the unit"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Washer isn't Agitating. Checked the Washplate. Found that the splines to the Washplate and Gearcase is gone. Unit will need the Washplate = W10902814 & Gearcase = W11454734. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order these parts. Don't go without parts.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Carlisle, PA 17015

Fred G.

Job Details: 05/31/2023

cx complaint food is thawing. inspected unit and first took a temp and found 22 degrees.found frost build up on outside of evap cover. removed cover and found defrost defect. I found heater harness was not conneted. connected harness and entered diag and found heater now comes on. defrosted evap and found unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Richmond, VA 23226

Joseph D.

Job Details: 05/31/2023

Replaced noisy dual valve unit now working properly advise customer to have separate valve installed for fridge

We serviced a

KITCHENAID ALL IN ONE W/D

Model KDFM404KPS1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/31/2023

i was able to access unit and replace the door seal as per previous visit. I tested unit for leaks and found unit now checks good. =

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Midlothian, VA 23114

John P.

Job Details: 05/31/2023

"CX complaint unit making noise checked unit found noise coming from left roller replaced left roller CX did not want seal replaced on door, seal is separating, replaced roller tested working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/31/2023

cx complaint unit makes noise when filling. inspected unit and found 0 saved error codes. ran auto test and found no noise. placed 5 towels in unit and ran a quick wash and found unit is working as design. I think cx is overloading unit. advised cx to cut load in half. charged cx only for service call $120.00

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Middle River, MD 21220

Dustin F.

Job Details: 05/31/2023

"Replaced diffuser, upon arrival, cx informed me that since last visit the icemaker has been making ice but only 3-4 small cubes at a time. inspected filter housing and tested by removing filter. found significant water pressure increase. tried with new filter and units water pressure dropped again. unit needs new filter housing; ordrng 1 W11162041 (filter housing)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Lancaster, PA 17602

Justin L.

Job Details: 05/31/2023

Cx complaint of cracks on coolktop. Was able to access unit and found surface scratches under certain light. Removed cooktop to verify and no damage underneath. Contacted techline to document and spoke to Rich. Issue is strictly cosmetic and cx doesnt want to pay. Refering cx to cx service no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2023

"1 46, 2 -11, 3 -2, 4 -20, 5 op, 8 op, 12 73, 14 2, 16 29, 17 op, 23 62, 24 55, 28 46, 29 -11, 30 32, 31 0, 33 31, found fresh food evap covered in Ice fan not working ordering cover; ordrng 1 W11610999 (Cover)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Willow Street, PA 17584

Justin L.

Job Details: 05/31/2023

Cx complaint unit no cool after repair. Arrived to find fans and lights running along with compressor. Pulled evap cover to find no frost pattern. Unit will need 3 call count sealed system repair. Once parts are in office will need to contact cx to set return; ordrng 1 W11572047 (evaporator) and 1 W11578209 (compressor) and 1 W11109499 (drier) and 3 W11506635 (process stub)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2023

Installed parts still found gap called techline talked to Rob said to order a door.; ordrng 1 W11435344 (Door shp2cx)

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Millersville, PA 17551

Justin L.

Job Details: 05/31/2023

Cx complaint unit makes grinding noise. Was able to access unit and found no saved codes. Ran auto test and could make out noise. Removed wash plate to find obstruction that was causing friction along with the noise. Removed and tested unit and can hear internal noise from gearcase ordering parts spoke to HM and setting return for 6/2/23 with a 2 call count; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Richmond, VA 23222

Joseph D.

Job Details: 05/31/2023

eplaced freezer a d fridge doors levelled and aligned. Sealing properly

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Lancaster, PA 17601

Justin L.

Job Details: 05/31/2023

"Cx complaint not making ice and lights out. Was able to access unit and witnessed it harvest and fill. Pulled down ice box and verified connections are good and added tape to heater to keep down. Found fridge led out. Quoted cx for repair and collected full amount via card. Replaced led and unit now checks good no further work needed; ordrng 1 W10695459 (led (JL VS)), used 1 W10695459 (led (JL VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Richmond, VA 23223

Joseph D.

Job Details: 05/31/2023

Custom complaint unit won't start confirm complaint found 120 from the wall but wall has no ground advise customer to have outlet repaired and must replace console and/or user interface to technicians to remove dryer from top of unit; ordrng 1 W11591400 (Console) and 1 W11583890 (Cntrl)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Cumberland, PA 17070

Fred G.

Job Details: 05/31/2023

"cx complaint clothes are wet at end of cycle. entered daig and found f0e2, f9e1, f7e7 f7e6. cleared codes and ran auto test and found unit did finish with out issue besides a lot of water was left in tub. when unit spun I could hear water still inside. I found cx is using a drain hose that is smaller in size. I found the oem hose and placed it on unit. retested and found unit now checks good. charged cx only for service call $120.00 paid in check #1458"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 05/31/2023

Unit with ice ball at cap tube low on charge quarter customer for compressor and evaporator customer declined THREE COUN T; ordrng 1 W11492867 (Evap) and 1 W10276644 (Compressor) and 3 3count (3 count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, MD 21158

Bernard M.

Job Details: 05/31/2023

Cx complaint unit isn't cooling. Inspected and found unit's temp was at 50 degrees. Accessed evap and found no frost pattern. The evap isn't cooling at all and is at room temp. Found ball of ice at the top left corner. Unit will need sealed system repair with 3 call count. Once approved contact cx to reschedule; ordrng 1 W11507067 (evaporator) and 1 WPW10143759 (drier) and 1 W10140971 (compressor) and 2 W10913906 (coupler)s

We serviced a

AMANA DRYER

Model NED4655EW1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/31/2023

CX COMPLAINT THE UNIT MAKING NOISE FOUND CLOTH IN THE BLOWER REMOVED THE REAR COVER AND BLOWER HOUSING UNIT TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, MD 21093

Bernard M.

Job Details: 05/31/2023

"Replaced valve, and all burners ignite. Found the light housing clip was fragmented during repair and the lens was cracked. Ordering both parts, once parts are in contact cx to reschedule; ordrng 1 W10294500 (indicator lens) and 1 W10116151 (light housing)"

We serviced a

KITCHENAID ICE MAKER

Model KFCS22EVMS7

Near Washington, DC 20037

Samuel R.

Job Details: 05/31/2023

cx complaint unit is leaking.inspected unit and found unit to leak from the front left corner further inspections found unit drain tube to cause leaks.found a service pointer involving issue.which scode covers part.cx owes labor 116.60 W10619951; ordrng 1 W10619951 (draintube)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

upon arrival cx explained he fixed issue and never got notifcation we were coming today.

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Washington, DC 20003

Samuel R.

Job Details: 05/31/2023

cx complaint unit is making loud noise.inspected unit and could confrim cx problem.found rollers to be bad.gave cx qoutes on both just rollers or dryer repair kit.cx will like repair kit.cx paid in full 4392067; ordrng 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Waldorf, MD 20603

David J.

Job Details: 05/31/2023

"F6e2 miss communication F6e3 miss communication F2e1 Stuck key CX complaint unit will not turn on arrived today and verified complaint found 120 V AC at wall. Remove consul and found 120 V going to control board. Found when trying to turn Consol on it would not power on. I was able to place unit into diagnostic mode and found both error codes above. When attempting to erase codes, it would not allow me. Separated consul from trim piece and found there has been water damage on control due to moisture. Attempted to clean control and consul would still not power on. Was able to tap the power button a lot and it finally powered on and then would start draining and display error code above. Unit is still currently not working CX paid $120 service. Call and will let us know within 30 days. ; ordrng 1 W10838672 (Control panel) and 1 W10812418 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Bethesda, MD 20817

Brian F.

Job Details: 05/31/2023

"Installed new bellow, ran auto test, no leaks found, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Waldorf, MD 20601

David J.

Job Details: 05/31/2023

"CX complaint control is hanging from top of unit. Arrive today and inspected unit and verified complaint pulled unit over to outlet and plugged unit in checked all features and made sure everything was working properly which it is evaporator fan is blowing and LED lights come on have power at control, but bracket holding control to ceiling had come apart, ordering new user interface for return visit could not reschedule appointment due to part being temporary out of stock. Will return when part arrives. ; ordrng 1 W11648345 (Control/UI)"

We serviced a

WHIRLPOOL OVEN

Model KSDB900ESS3

Near Washington, DC 20002

Samuel R.

Job Details: 05/31/2023

tested unit and gas meter picked up no leaks.checked co meter and never went past 2ppm.unit is checking out good.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Airville, PA 17302

Sal R.

Job Details: 05/31/2023

CX complai t is that the oven door is not opening all the way and will not close completly on the left side. I found that the left hand hinge is binding up causing the door to not to not seal on the left side when closed. I am ordering 2 L&R hand hinge (W10857234). I have set a return date for 6/2; ordrng 2 W10857234 (hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/31/2023

"Called construction josh, and he said the door was SS. Reordering door; ordrng 1 Lw10912374 (door black)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

cx complaint unit making weird noise. checked unit to find blower wheel stripped on motor. unit needs blower wheel and motor to complete repair.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Chesterfield, VA 23832

John P.

Job Details: 05/31/2023

Installed ACU tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Williamsburg, VA 23185

Orbie

Job Details: 05/31/2023

cx complaint unit not latching. checked unit found lid latch faulty and strike is hard to move causing strike to not latch. unit needs latch and strike to complete repair. Ordering (W11394572) latch and ( W11457841) strike via office.; ordrng 1 W11457841 (strike)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Middletown, MD 21769

Drew B.

Job Details: 05/31/2023

cx complaint that unit is leaking gas when not in use i found a strong smell of gas and hairline crack on tube of burner and will need the required prts to complete repair.. being oow i called safety Lisa. auth # off per sfty team.and got prts lbr auth schd 4 the 2nd; ordrng 1 WPW10333842 (igntr) and 1 WPW10324262 (igntr) and 1 W10764654 (burner)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hampton, VA 23664

Lucas R.

Job Details: 05/31/2023

"replaced motor, all pully's belt and wheel checked good, ran for 10 min. unit did not shut down, working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/31/2023

"Customer complaint is that the door will not unlock, is giving draining error codes. Manually unlocked the door to remove the load stuck in the unit and then restored power. Drain pump did not turn on, even in diagnostics. Inspection of the drain pump found the connector loose. Connector reseated and unit retested. Unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Aldie, VA 20105

Ezra M.

Job Details: 05/31/2023

"unit locked, showing error, checked errors, unit storing errors f3e1, f8e1, f803, f5e2. cleared errors, ran diag cycle, completed normally, no errors. possible error with control and water level sensor. cust needs to discuss with spouse."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/31/2023

"Gearcase, actuator, splutch, capacitor, belt, and lower wiring harness replaced and calibrated. Unit tested and is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDR204ESB00

Near Aldie, VA 20105

Ezra M.

Job Details: 05/31/2023

"found console not responding due to failure in wire harness at cabinet connection. replaced harness, tested unit, all features working properly"

We serviced a

WHIRLPOOL DRYER

Model WED7590FW1

Near Hampstead, MD 21074

Bernard M.

Job Details: 05/31/2023

"Replaced all parts, ran unit and heatedon all cycles. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Mineral, VA 23117

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit leaking. Found door gasket concave in top corners, letting water pass. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Manheim Township, PA 17543

Justin L.

Job Details: 05/31/2023

"Cx complaint unit making noise. Found no saved codes. Ran diag cycle and found noise from premature belt and splutch wear. Replaced parts with van stock and tested unit now checks good no further work needed; ordrng 1 WPW10006384 (belt (JL VS)) and 1 W10721967 (clutch kit (JL VS)), used 1 WPW10006384 (belt (JL VS)), and 1 W10721967 (clutch kit (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Eric F.

Job Details: 05/31/2023

"Confirmed cx complaint unit not cooling. Cx states freezer went out, then fridge, then compressor stopped running all together. Ordering sealed system job, sealed system repair covered by extended warranty. Requesting 3 count sealed system + 1 component.; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 look"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Boonsboro, MD 21713

Drew B.

Job Details: 05/31/2023

replaced allp arts and tested no issues full functional and also cut the drain hose down to far in the pipe cut about 12 inches out to help with drainage. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PB00

Near Chesapeake, VA 23325

Zachery R.

Job Details: 05/31/2023

"cx complaint rc lights not illuminating rc at 38, fc at -1 degrees. come to find door was not hitting switch, added pad, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/31/2023

replaced door testedn o leaks xhecks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC23C8EYY02

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 05/31/2023

"replaced parts, advised cx to allow unit to cool for atleast 24 hours. left old parts with cx."

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Lusby, MD 20657

David J.

Job Details: 05/31/2023

CX was a no-show. Arrived and knocked on door no answer. Had Office call and she had stated she texted the office and needed to reschedule. Moving on.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/31/2023

"nstalled parts, ran test cycle. noise normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Eldersburg, MD 21784

Brian R.

Job Details: 05/31/2023

cx complaint is units cooling shut down. said a whirlpool contractor she knows came out and said compressor is over heated and not working. she called into report and got the run arounds and she lost a ton of things she said. checked unit. power at wall and unit checks. lights and fan check. units hot in both sections. pulled unit and compressor hot and buzzing at times. not running as it should. unit needs compressor. shes going off bad about unit. went over everything and said everythings covered and she will need to pay service call and advised we will see what we can do to rush her back on the schedule.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Heat Loop) and 1 W11504447 (Coupler)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Fairfax, VA 22032

Simon

Job Details: 05/31/2023

CX complaints washer noise.UNIT CHECKES FOR 15 MIN QUICK WASH MODE .NO LOUD SOUND.UNIT WORKS AS DESIGNED.UNIT DOUBLE STACK.SZ

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Manchester, MD 21102

Bernard M.

Job Details: 05/31/2023

"Replaced pedal, the door opens when pressing down. Unit opens and closes properly. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/31/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Chesterfield, VA 23838

John P.

Job Details: 05/31/2023

"Found left two burners and center burner orifices in wrong place, reinstalled orifices tested working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the only way unit shuts off is if unit door is open. Inspected unit and found the timer isnt advancing and the heating element is also grounded Ordering Timer and element; ordrng 1 W10857612 (Timer) and 1 279838 (Element)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Crozet, VA 22932

Kyle A.

Job Details: 05/31/2023

Installed emblem and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/31/2023

microwave broil element support failed during shipping. ordering support; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 05/31/2023

"Cs unit not cooling couldnt confirmed complaint. Temp in fc 5degrees 39 in RC. Good frost pattern no dye on evap. I did find some dye on the process stub but nowhere else. Evacuated system and charged system with 120psi of nitrogen, Held 120psi for over 30mins, vaccummed unit down and held a vaccum for over 20mins. No leaks detected. Replaced compressor ,vaccumed and filled with 45oz r-600. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Chesapeake, VA 23320

Branden R.

Job Details: 05/31/2023

"came out to replace parts on unit , disassembled and replace all parts needed. tested and unit still not spinning , checked over unit and found OL on shifter circit not allowing unit to do passed sensing . called techline to doc ordering lower harness and shifter just incase .; ordrng 1 W11652038 (harness) and 1 W10913953 (shifter)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lusby, MD 20657

David J.

Job Details: 05/31/2023

"CX complaint unit is not working as designed. After previous text visit, he had found the shoot need a new sump assembly and waterline. Arrive today and cut power to unit. Remove unit from cabinet and removed old sample assembly. Installed new sump and reconnected harness. Went to the left side of unit and removed old line and replaced with new. Reinstalled unit to countertop And tested inspected for leaks had no leaks. Unit was working and had no error codes. Present unit is now working as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Washington, DC 20011

Samuel R.

Job Details: 05/31/2023

cx complaint unit is leaking.inspected unti and found floor to be caving in badlt and causing unti to lean forward.cx will need to get floor fixed.turned ice maker off.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/31/2023

"cx complaint melt burners not working, checked unit, come to find wires not secured to right rear burner, seated connection, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near York Springs, PA 17372

Andrew S.

Job Details: 05/31/2023

Cx complaint is that the unit is leaking from the front left side. Upon arrival I found that the unit has no error codes. I entered diag and started a cycle and found that the the dispenser is not dispensing the water. It is overfilling and running out of the housing. I am ordering the dispenser. i was able to set the return visit for Friday 6/2.; ordrng 1 W11524106 (Dispenser)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Vienna, VA 22180

Christian C.

Job Details: 05/31/2023

Cx complaint IM is not working. Inspected unit temps in FC are avg -1. Ran test 120 and IM did not cycle. Ordering IM.; ordrng 1 W11646196 (ice maker)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

CX Complaint is the unit isnt heating. Inspected unit and found the unit isnt heating pulled rear panel and found element testing open replaced and unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Sykesville, MD 21784

Brian R.

Job Details: 05/31/2023

cx complaint is with temps in fridge as well as unit leaks water out ice maker and forms a puddle on bottom and ice is all stuck together and drips out door at times. units O-O-W and she knows and didnt think she needed a warrenty on a new fridge. took temp readings first of 0 in freezer 40 in fridge 22 through ice maker. unit set to 33 and 0. tested and checked unit and went over unit with her. shes very upset with unit and not working already. found freezer evap clear and fridge evap frozen over. no fan in ice maker as well as different size cubes and high spots. went over unit and parts and gave her quote. shes very upset and said no shes calling kitchec=n aid about this. she was told unit was covered for 10 years and now finding out its not and having to pay that much. needs defrosting; ordrng 1 W11658802 (Ice Maker 152.16) and 1 W10846539 (Ice Maker Fan 188.83) and 1 W11087438 (FF Evap Fan 126.87)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near McLean, VA 22102

Christian C.

Job Details: 05/31/2023

Cx complaint unit water is dispensing slowly and water leaks from filter housing. Inspected unit and water is dispensing slowly. When filter is not in housing housing is leaking water. Installed new filter housing. Tested water. Water is now dispensing normally. Cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Julian H.

Job Details: 05/31/2023

"replaced parts pulled system to vacuum 30' filled with refrigerant low side too low found restriction on capillary tube from drier replaced with VS pulled sys to vacuum again 30' filled unit to 55gr of R600a started to developed frost pattern on evap; ordrng 1 W11109499 (drier-tube FOR RESTOCK JH VS), used 1 W11109499 (DRIER FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit abck together. vac the system and pressure held. unit is running at -2 on low and .85 amp draw. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

cx complaint unit not cooling. checked the unit and found unit in a vaccum while running. unit plugged in so been running for awhile with a restriciton. will need to replaced compressor and any other major components needed to clear the restriction. returning with all parts and a sealed system tech. parts on order.; ordrng 1 W11578004 (evap) and 1 W11109499 (drier) and 1 W11370574 (compressor) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/31/2023

"Replaced parts, ran tests and no noises or leaks occured. Cx had new complaint that unit makes griding noise. Ran test 3 and found noise happens when damper opens and closes. Ordering damper, and set return for 6/14. Office will contact cx with time frame; ordrng 1 WPW10479155 (damper)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Herndon, VA 20171

Christian C.

Job Details: 05/31/2023

Installed bail arm extension and filter housing. Tested water and IM. Water is dispensing and IM filled.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Edgewood, MD 21040

Neil H.

Job Details: 05/31/2023

replaced the door switch unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 05/31/2023

"cx complaint unit not cooling. checked unit, come to find wires not secured to start device on compressor, secured wires to start device. waited about 15 mins for frost to form. verified unit is starting to form frost pattern, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/31/2023

Confirmed cx complaint unit glass door broken on microwave. Ordering door components.; ordrng 1 W11600222 (door assembley) and 1 WPW10618107 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Potomac, MD 20854

Roberto I.

Job Details: 05/31/2023

"CX complaint cluped ice in the bin, ice dispenser not dispensing.Inspected icemaker, found a crack on the mold. Ran test 97, found the water sprying in diagonal outside the icemaker. Ordering fill tube W11596134. Pre id icemaker to be installed on return. Collected in full ($470.74).; ordrng 1 W11596134 (icemaker fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Vienna, VA 22180

Christian C.

Job Details: 05/31/2023

Cx complaint unit is freezing food in RC section. Inspected unit damper opens and closes normally. Tested RC thermisor reading 12kohms. Ordering RC thermistor.; ordrng 1 12002355 (RC thermistor)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ellicott City, MD 21042

Justin S.

Job Details: 05/31/2023

cx says the unit is making noise in the wash cycle. cx showed me a video of the unit making noise in agitate. found no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good without any noises. ran the component activation fast agitate and the unit is making a little noise. calibrated. checked the gearcase and found; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Arlington, VA 22207

Jason A.

Job Details: 05/31/2023

CX complaint FRIDGE stopped cooling. Both sections. Chemical - oil smell when it stopped cooling completely. Found NO UV dye both evaps. Heavy oil smell in RC. No pressure in system - no traces of R134a. Inverter has 6VD & AC at blk white harness. Compressor would not run to test. Tried another inverter = no go. Replaced compressor & turned on dark brown oil came out. Called techline. NON-REPAIRABLE > JJ

We serviced a

WHIRLPOOL FREEZER

Model WED9450WW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/31/2023

"CX Complaint is the unit isnt tumbling. Inspected unit and found the unit is operating but drum isnt spinning with a load, Pulled front panel and found idler pulley is stuck and is causing damage to belt so its slipping on motor, Ordering Idler and belt; ordrng 1 W10837240 (Idler)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Suffolk, VA 23435

Austin D.

Job Details: 05/31/2023

"cx complaint the unit is not finishing cycles and makes a funny noise. checked the unit and found that the steam valve was not inserted properly. allowing water to seep in and rewet the clothes. therefore, i fixed the valve positioning and tested again. unit is running as designed. also explained to cx what reduced static does and how the unit operates."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ02

Near Newport News, VA 23606

Justin W.

Job Details: 05/31/2023

replaced control and programmed new control for code 02 per mod serial sticker. unit working as designed currently. placed old part in bin for core charge

We serviced a

KITCHENAID OVEN

Model KEMS378SSS05

Near Arlington, VA 22207

Jason A.

Job Details: 05/31/2023

CX complaint MW+O not heating / turntable not turning / etc. CX states after repair F3E0. Found sensor not connected. SeeSDpics. Plug conns in & read at Apl Mgr. Test bake element heats in diagnostics. Preheat oven to 350F & test MW heats + turntable moving. Called office to figute out notes & payment. Per RJ CX PIF > JJ

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Justin W.

Job Details: 05/31/2023

arrived to find cx has new concern. cx complaint unit making noise during use that is not normal. confirmed complaint. checked unit to find tub warped.ordering tub to be replaced with side panel.; ordrng 1 W10541657 (drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIC18NNZS0

Near Rockville, MD 20852

Roberto I.

Job Details: 05/31/2023

"Replaced part, unit good to go."

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