We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Baltimore, MD 21208
Keith H.
Job Details: 07/14/2022
installed icemaker and harness
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Smithfield, VA 23430
Anthony D.
Job Details: 07/14/2022
"cx complaint long dry times verified 240vac at wall, verified heating element was working properly checked exhaust temps temp was at 153 degrees before element cycled vent air flow good as this is new construction as of now unit is working as designed also informed cx of use and care guide and owners manual for proper operation of unit cx withing 30 days"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Gaithersburg, MD 20879
Ricardo S.
Job Details: 07/14/2022
"the client informs me that she has an extended warranty with lowes .. wrong info,, unit not cooling at all. sealed system issue .. need compressor and evaporator"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/14/2022
"cx complaint stripped wire terminal. no physical damage. checked unit , unit will need new terminal block kit for repair .ordering part for repair . ; ordrng 1 WP3397659 (terminal) and 1 279393 (Whirlpool Dryer Terminal Block Kit)"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/14/2022
"When the client made the appointment, someone from whirlpool tells her that the parts are covered for 10 years but I don't see anything in the Entitlement.. so she wants to reschedule"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Moyock, NC 27958
Branden R.
Job Details: 07/14/2022
"cx complaint ice maker not working checked unit found ice maker cycling as should , found ice maker not getting water to it , found 3 way valve stuck closed not allowing water to ice maker , replaced with pre id part and tested unit is now filling and running as designed advised cx to wait 24 hours for ice prodution cx agreed . unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
replaced the dip pan under rc evap and sealed the ice box area with permagum and drain tube unit checked good.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Seaford, DE 19973
Michael E.
Job Details: 07/14/2022
Replaced FC door gasket and reshaped RC door gasket. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV02
Near Stephenson, VA 22656
Ezra M.
Job Details: 07/14/2022
"unit making ice and keeping temps since last visit, though ice forming on ff evap. fc evap clean/normal. steamed out ice, replaced drip pan and rc evap fan harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM
Near Waldorf, MD 20603
Robert A.
Job Details: 07/14/2022
"Cx complaint that the unit is leaking water from the FC. I inspected the unit and confirmed the complaint. I found an ice sheet on the floor of the RC. I removed the ice and checked the drain tube. It was clogged with gunk, I removed the gunk and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lebanon, PA 17042
Fred G.
Job Details: 07/14/2022
"cx complaint unit never turns off when using sense drying. inspected unit and found no feed back from control board to timer to stop it when it senses dry clothes. safety told them unit needs timer and control. ordering 1 (WPW10476828), 1 (WPW10185992). scheduled cx for 7/19/22.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Dover, DE 19901
Taylor F.
Job Details: 07/14/2022
Cx cancled at the door because they could not provide a POP. Unit is only 3 months old but has a good issue date of 4/11/21
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Suffolk, VA 23433
Zachery R.
Job Details: 07/14/2022
"cx complaint unit not cooling, checked unit, unit unplugged uppon arrival, plugged unit in, verified compressor is running, spoke with AR was advised based off diagnosis to order sealed system components, ordering parts needed to complete repair.; ordrng 1 WPW10239732 (evaporator) and 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 876765 (mtg kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Frederick, MD 21703
Ricardo S.
Job Details: 07/14/2022
"Cx complains that the unit not maiking ice again, inspected unit, i jump t/h and i/m never fill with water, so i jump l/v and valve is working, unit needs a new ice maker ..order part; ordrng 1 W10882923 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23454
Justin W.
Job Details: 07/14/2022
checked unit to find air gap in freezer door attempted to use permagum and steam to close gap unsuccessfully. called techline spoke to Austin was advised to replace freezer door. confirmed reservoir not damaged at connector and was seated correctly. leak is permeating from valve. ordering dual valve to be replaced at same time as reservoir. advised cx to call after door comes in to schedule return visit cx agreed; ordrng 1 W11482383 (dual valve) and 1 W11436967 (ss fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Richmond, VA 23226
Jerod R.
Job Details: 07/14/2022
tested unit found unit had shorted ice maker due to shorted harness ordered needed part; ordrng 1 WPW10715709 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/14/2022
"cx complaint is with temps and unit not cooling and no ice as well. took temp readings first of 55 in FF and 14 in Freezer. units temps set to normal and FF 1 lower. pulled freezer apart and evap froze over again. cx said those parts were just replaced,per service pointer there is a issue with clip and placement as well as revised controls as well. lights and fans check and compressor temp ranged around 115. units not defrosting. unit will need parts and defrosed again and install pointer parts as well as wrap clip. as soon as parts are in office will schedule.; ordrng 1 W11437914 (Clip) and 1 W11518204 (UI Black) and 1 W11566851 (Control) and 1 W11581973 (Harness) and 1 W11546981 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Suffolk, VA 23436
Austin D.
Job Details: 07/14/2022
cx complaint the unit is not making ice without leaking out of the diospenser. checked the unit and found that the ice maker itself is calling for too much water. this is making water run out of the ice maker and filling the bin up. unit will need a new ice maker to resovle the issue. ordering a valve as well just incase.; ordrng 1 W11548540 (ice maker) and 1 W11548535 (valve)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Richmond, VA 23235
Joseph D.
Job Details: 07/14/2022
"replaced door latch ran quick cycle, unit now working properly. latch was faulty, unable to spin/agitate or fill due to this."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Lewisberry, PA 17339
Andrew S.
Job Details: 07/14/2022
Per previous tech I was to access and replace the thermistor. I also defrosted the evap. Unit started cooling and developing a frost pattern when repowered. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Gaithersburg, MD 20878
Ricky E.
Job Details: 07/14/2022
"flushed the unit 2 times pulled a vacuum for 20 mins and waited once invacuum, ss held vacuum.. recharged the unit, unit cks ok.."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/14/2022
"came out to replace the parts that were ordered. disassembled the unit as needed. replaced the ice box fan and controls. put the unit back together. tested operation of the ice box fan, ice maker, valve, compressor, etc. all working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rosedale, MD 21237
Shane M.
Job Details: 07/14/2022
found shifter error. replaced shifter calibrated the unit. found water leaking onto floor. found water backing up drainline. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Haymarket, VA 20169
Richard B.
Job Details: 07/14/2022
"CX complant. Dishwasher not working good , Inspected unit and found heavy mineral build up in sump assembly , and blocking spray arms. Will need sump , owi sensor and both spray arms. Further work needed, RB; ordrng 1 W11025157 (sump assembly) and 1 W11084121 (owi sensor) and 1 WPW10491331 (arm) and 1 WPW10498900 (arm)"
We serviced a
WHIRLPOOL DRYER
Model MEDP575GW0
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/14/2022
Installed the Heater Element & Tco Kit. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Annandale, VA 22003
Robert W.
Job Details: 07/14/2022
"CX Complaint is the unit is giving error codes. Inspected unit and found error codes, F7E1 F9E1 F8E2 Pulled lower panel and found drian pump is getting power but is just buzzing as it tries to drain also found motor is getting power but isnt running at all no error code for Control unit has an issue with motor and drain. Ordering Sump assembly; ordrng 1 W11416362 (Sump assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/14/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't Cooling. I then checked the Freezer Section. Found a ball of Ice on the Cap Tube in the Freezer Section. I then checked the Refrigerator Section. Found a ball on the Refrigerator Isn't Evaporator as well. Unit is showing signs of a low charge. Unit will need the Compressor = W10276644, Coupler = W11506635 , Drier = Wpw10143759 & Evaporator = W11492867. If the cx calls back, order these parts don't go without parts. ( 3 count Seal System Repair.) Cx paid for the Service Call Only by Card. Cx is paid in full. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22207
Christian C.
Job Details: 07/14/2022
Installed pcb box. Door wrap is not labeled correctly and is on a box for a wire harness. Reordering upper door wrap. Unit now sees lower door closed. Turned on cool for the unit and IM for the unit.; ordrng 1 W11568932 (upper door wrap)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPSO
Near Vienna, VA 22180
Carl R.
Job Details: 07/14/2022
"Clean/Complete Light- Dishwasher. Inspected unit and seen lights flashing on dishwasher. F8e4 float switch, Unit had water/soap in the drip pan. Removed the water/soap from drip pan and checked for leaks. Erased fault code, and performed a self run test and a normal test, to see if unit will leak. No leaks noticed after 5min on normal wash. Informed cx not to put curved dishes in front and put pods directly in the bottom. Unit working properly. No parts needed."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Ashburn, VA 20148
Daniel J.
Job Details: 07/14/2022
customer complaint left front burner clicking when in use and at times when the two right burners are on tested left front and was sparking after being lit flames are being sucked in by down draft when blower is turned on right rear spark issues worked once or twice while on site than stopped ordering restrictor plate for the flame performance burner caps and harness for igniton and sparking while in use and spark module; ordrng 1 W11579391 (burner cap) and 1 WPW10475147 (spark module) and 1 W10859820 (harness) and 1 W11106057 (restrictor plate)
We serviced a
WHIRLPOOL OVEN
Model JDRP648HL00
Near Annandale, VA 22003
Robert W.
Job Details: 07/14/2022
Replaced UI and left board unit tested ovens and cooktop unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near College Park, MD 20740
Dustin F.
Job Details: 07/14/2022
"CX complaint: water leaking down into fridgeInspected unit, thawed out unit, verified unit Does indeed drain. Ohmed out Defrost heater. showed 106 ohms. wayyy out of range. ordering Evaporator assembly with defrost heater. please schedule as 2 count Sealed system tech job.; ordrng 1 W11368877 (EVap/defrost heater assembly) and 1 W11504449 (4/2-nr Al-00 (capillary To Evaporator)) and 1 W11225184 (200-mm- Al-00 (aluminum Suction Line To Evaporator))"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Aquasco, MD 20608
Robert A.
Job Details: 07/14/2022
Cx complaint that the unit's knob is not switching cycle selections. I inspected the unit and confirmed the complaint. I found that the ribbon connector from the knob to the console control was loose. I reconnected the connector and calibrated the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Potomac, MD 20854
Julian H.
Job Details: 07/14/2022
replaced left manifold tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20901
Dustin F.
Job Details: 07/14/2022
"CS states not cooling enoughArrived at Unit, noticed the report didnt match the part, checked all Thermistors found 3.9k ohms between p51 and p52 for RC, found 3.06k ohms at p53 and p54 for FC, and found 3.6k ohms at p81 and p82 for FC EVAp, All within range, Went to front of unit, found hair buildup on front of condensor, cleaned and put kickplate back. When back to back of unit, pulled amp draw off compressor and condensor fan. Compressor was pulling 1.4 amps fan was pulling .05 amps Compressor SUPER hot to touch, found visual evidence of compressor overheating. Advised CX to wait 48 hours or till monday, then call us back either if his unit is working properly or not. so Parts and labor for thermistor can be refunded. and we can move on with further diagnosis. Send SS tech for return"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint temperature was warm in the Rc but now is ok after left unit unplugged for few days, frost all over the freezer. Confirmed frost in the freezer, the Fc door is too low. Fund drip pan on the back full of water after cx defrosted unit by unplugging it. Possible defrost issue. Ordering thermistor WPW10384183, fan blade WP2163777 and washer WP489467. Pre id fan motor to be installed on return.Return visit 7/21/22; ordrng 1 WPW10384183 (thermistor) and 1 WP2163777 (fan blade) and 1 WP489467 (washer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Haymarket, VA 20169
Richard B.
Job Details: 07/14/2022
"CX complant, Lights out in fridge. Inspected unit and found one led out in fresh food compartment, Replaced out bulb and all lights working as designed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gerrardstown, WV 25420
Danny R.
Job Details: 07/14/2022
unit isnt defrostiong will need control and harness; ordrng 1 W11546681 (harness) and 1 W11546690 (control box)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Alexandria, VA 22314
Eric W.
Job Details: 07/14/2022
installed new heater and tested unit no leaks special project s17304special project s17304
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23229
John P.
Job Details: 07/14/2022
"Installed compressor vacuum charged tested working as designed; ordrng 2 W10891056 (Coupler)s and 2 W10890117 (Coupler)s, used 2 W10891056 (Coupler), and 2 W10890117 (Coupler) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chesterfield, VA 23838
Chris B.
Job Details: 07/14/2022
replaced control and element and tco tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Midlothian, VA 23113
John P.
Job Details: 07/14/2022
CX complaint unit not dispensing water and not making ice checked unit found bad filter head and ice maker stuck in continuous loop.; ordrng 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/14/2022
"upon arrival cx stated issue hasnt got any better or worse, checked temp, delil drawer at 36 degrees, installed data logger with thermal tape so data logger doesnt move. advised cx they will be contacted for return visit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW6500WW1
Near Portsmouth, VA 23702
Zachery R.
Job Details: 07/14/2022
"replaced fabric softener dispenser and suspension, tested, unit still had small leak, come to find leak coming from around tub ring where recirc pump connects to tub ring, checked for debris and adjusted tub ring. removed rear panel, tested, no signs of any leaks, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Roanoke, VA 24012
Kyle A.
Job Details: 07/14/2022
Cx complaint of unit not balancing. Unit balances fine and spins fine. But will not go through certain diagnostic tests. Ordering control.; ordrng 1 W11510463 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM08
Near Virginia Beach, VA 23452
Justin W.
Job Details: 07/14/2022
cx complaint unit not working. checked unit to find error codes f4e3 and f7e1. replaced sump with pre id to find new sump has a seized motor. I can hear it trying to turn. reordering sump to complete job.; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Roanoke, VA 24012
Kyle A.
Job Details: 07/14/2022
Cx complaint of unit not cooling. Did confirm compressor only pulling .4 amps. Will need to replace compressor at evap.; ordrng 1 WPW10507886 (Compressor kit) and 2 W10843121 (Drier)s and 3 W11506635 (Coupler)s and 1 W10836706 (Evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rosedale, MD 21237
Justin S.
Job Details: 07/14/2022
the unit didnt have the doors on it when i arrived. plugged the unit in and the compressor is pulling .5aac. while active the high side has 90psi. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. they are going to put doors on the unit and let the unit run for 24hours
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/14/2022
"came out to replace parts on unit , disaseembled and replaced gearcase and all parts needed , reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Baltimore, MD 21218
Justin S.
Job Details: 07/14/2022
the unit was active when i arrived. when pierced the high side was at 70psi. the compressor is pulling .3aac. unplugged the unit and pressure in the high side drops to 20psi. replaced the compressor and had to try a few times to get the filter to seal without leaking. vacuummed the system down and filled to weight. checked for leaks and tested. the unit is no cooling good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model LTG6234DQ4
Near Baltimore, MD 21224
Milton J.
Job Details: 07/14/2022
CX complaint unit shaking around. Went over O.O.W. pricing with can and service was denied. Said unit was bought scratch and dent for less then $300 so given age is going to look for another like it. No service provided. -MJrob
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Urbana, MD 21704
Ricky E.
Job Details: 07/14/2022
"5-1 customer stated that the units lights will blink at random during a cycle, and she will have to cancel the cycle... unable to confirm issue, but the unit is giving latch errors that will cause the same problem... need parts...; ordrng 1 WPW10653840 (door latch) and 1 WPW10544004 (door latch strike)"
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Baltimore, MD 21206
Milton J.
Job Details: 07/14/2022
Need back as Shop Job tomorrow so I can talk with MR. -MJrob; ordrng 2 WP8066092 (Lock)s and 2 WP98234 (Nut)s and 2 WP681414 (Screw)s
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/14/2022
CX complaint is cooktop flames too high. Adjusted flames on outside burners. Also verified LP conversion. Center burner pop and shoots a flame in the air when the outer burner comes on. Ordering new burner head. Cannot reschedule due to part availability; ordrng 1 W10836409 (burnr-head)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near West Point, VA 23181
Gill G.
Job Details: 07/14/2022
verified cx complaint of unit having a scratch on the control panel. cx stated that builder is covering repair. service call made after 7 pm did not reach out to builder. quote saved. need to collect $644.21to complete repair.; ordrng 1 W11419056 (fascia)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/14/2022
"installed fc led module, verified all lights working properly"
We serviced a
WHIRLPOOL WASHER
Model WED8000DW3
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/14/2022
units a dryer thats O-O-W and he know but said units making a but of noise now and only gets worse. ran unit a times times to fing idler bad. will need to replace pulley and lube rollers up as well. 100 parts show and scheduled cx and hes paid in full.; ordrng 1 W10837240 (Idler Pulley 26.75)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Bern, NC 28560
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit no filling with enough water, clothes below water line and not draining. checked unit and no codes stored at this time. Tested, basket not spinning and agitator not moving. Checked under unit and found unit had bottomed out and hit the floor. will need rebuild down low as parts were damaged.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11396716 (suspension) and 1 W11481722 (actuator) and 2 WP22001995 (screw)s and 1 W11409708 (shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salem, VA 24153
Kyle A.
Job Details: 07/14/2022
Cx complaint of loud operation. Did confirm and found noise coming from motor and splutch is skipping. Ordering splutch and motor.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cross Junction, VA 22625
Danny R.
Job Details: 07/14/2022
found drain hose was colapsed on end blocking drain cleared and reset in possion so it doesnt happen again
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hanover, PA 17331
Bernard M.
Job Details: 07/14/2022
Cx complaint of condensation in RC. Inspected gasket around right side door and found gasket to have wrinkle. This was preventing unit from not sealing along the top. Fpund no tears or damage to gasket. Applied heat to gasket and worked out the wrinkle. The gasket now seals all the way around. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/14/2022
will need the capcitor its not letting the motor move; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/14/2022
"CX complaint is that the utni will not opperate. I foun d that the utni has no fault codes stored in diag. I attempted Technical Service Pointer #: W11618678 with no success . I am orderign 1 encoder board (W11481116), and 1 console (W11391568). I have set a return date for 7/20; ordrng 1 W11481116 (encoder 5 @ tribs) and 1 W11391568 (control console 2 @ triba)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Saint Leonard, MD 20685
Robert A.
Job Details: 07/14/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near York, PA 17402
Marc M.
Job Details: 07/14/2022
installed parts and tested unit. unit now checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Silver Spring, MD 20910
Dustin F.
Job Details: 07/14/2022
"CX complaint: UI going in and out and reseting in its own.Inspected unit, found it threw F6E0 code 10 times between today and 4/27/2022. Contacted TL and spoke to Bruce, he confirmed it was a communication code. CX is upset and wants to contact WP CS before continuing repairs. I Listed out all the replaced parts that have been replaced Bruce suggested to again replace the door, or check the SAID number make sure it matches the UI board. CX asked me for the WP CS number and wants to contact them before contuing any repairs. At this point we have replaced everything to try and fix this issue. Listing Door PArt Number Should CX call back(W11186019) Door Assembly - Returning Tech should make SAID number match under wifi Settings. Contact TL if any issues happen.; ordrng 1 W11186019 (Door Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/14/2022
"cx complaint unit has lost all cooling. inspected unit and removed evap cover and found 0 frost pattern. pulled unit out and found compress was hot to the toucha and had 122.5vac to the start device. compressor only comes on for 30 sec and then turns off. 6.8, 5.4, 11.8 ohms at the compressor. called MM and was told to order start device, compressor, evap, filter/dryer, other related parts. unit will need a (3 call count). called TC for the compressor, evap, 1 (W11504449), 1 (W11225184). due to them being back ordered. parts will be shipped to the office with the po of the cx po in 4 weeks.; ordrng 1 W11370574 (compressor) and 1 W11490399 (filter dryer) and 1 W11368877 (evap) and 1 W11504419 (8/7- Nr-al-00) and 1 W11506623 (5/5-nk-ms-00) and 1 W11401409 (5/1.8-nr-al-00) and 1 W11504449 (4/2-nr Al-00) and 1 W11225184 (tube) and 1 W11387715 (start device)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/14/2022
replaced the control and unit tested good. cx complaint unit wasn't completing cycle.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Vienna, MD 21869
Jonathon C.
Job Details: 07/14/2022
"cx complaint, loud noise during operation. replaced parts per prior diag. tested unit, unit working as designed. job is complete. i also used a splutch from VS. ordering to replenish.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL RANGE
Model KODE507ESS05
Near Berlin, MD 21811
Michael E.
Job Details: 07/14/2022
CX complaint: water mark on the inside of the outer door glass. Inspected and verified complaint. This happened when CX used the self clean. Documented this in pics. Water run mark is definitetly on the inside of the outer door glass. Ordeering door glass. cannot reschedule due to direct to CX shipping needed.; ordrng 1 W10774423 (glass-door)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Baltimore, MD 21229
Jonathon C.
Job Details: 07/14/2022
"cx complaint, burning smell when running. inspected unit, found terminal block defective causing bad connection causing burning smell. ordering terminal block kit. this is new construction. no purchase date yet.; ordrng 1 279393 (screw) and 1 WP3397659 (block-term)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near ,
Andrew W.
Job Details: 07/14/2022
cx complaint is unit unit oven bottom trim is damaged. inspected and verified complaint. bottom trim and vent assembly were warped from heat escaping and not allowing the door to close properly. this is causing a steam build up on the cabinets around the unit. ordering bottom vent assembly and returning with bottom trim. cannot reschedule due to OOS part.; ordrng 1 WPW10351279 (vent-oven)
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW06
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/14/2022
i was able to access unit and first started with replacing the ice chute door. when i got in I found the door pin for the spring was missing. ordering 1 (2196195). please call and schedule cx once approved and part comes in. will need all 3 parts on return visit.; ordrng 1 2196195 (pin-door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Potomac, MD 20854
Julian H.
Job Details: 07/14/2022
CX complaint about unit stopped making ice inspected on test 44 showing 23 motor not rotating pulled cover out and test again not receiving enough dc volts only 3vdc need to be 12vdc went to hinge and found wires breaking causing icemaker to loose power GAVE CX A QUOTE FOR DOOR REPLACEMENTCX PAID FOR SVC CALL ONLY UNSURE TO CONTINUE JUST YET; ordrng 1 LW10728959 (dor-fip ss)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 07/14/2022
"Cx complaint unit does shut off when on sensor dry. Removed back panel and found no voltage or continuity getting to the sensor pad. Replaced pad sensor pad using pre-id parts, set time to coold down on the sensor dry and the dial rotated and shut off. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20774
David J.
Job Details: 07/14/2022
F0E3 overloads F9E2 drain pump F9E1 long drain F0E5 off balanced load F6E2 ACU communication error F2E1 UI stuck key Cx complaint unit wont do anything. When arrived Cx was having water issue at house. All water was off so could not test unit properly. Checked for error codes and found 6 all for different things. Pressed down on tub and it sprung back out fast and bounced a few times. Going to order a couple more parts for repair and hopefully next time we come out issues with water are finished. ; ordrng 1 W11135391 (User interface) and 1 W11130359 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near New Freedom, PA 17349
Drew B.
Job Details: 07/14/2022
cx complaint that unit is leaking from back middle in rear near inverter by sump qouted cx on whole repair and cx will think about rrpair collected 120.00 service and close ticket
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 07/14/2022
CX complaint is FC and RC no cool. Verified complaint. FOund RC evap leaking uv dye. Ordering evap kit off service pointer W10666205E.Also saw signs the FC evap may be leaking. Retuerning with UV drier. Cannot reschedule due to part availability. 3 CT SS JOB; ordrng 1 W11457263 (evaporator) and 1 WPW10608485 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Palmyra, PA 17078
Fred G.
Job Details: 07/14/2022
"cx complaint unit isnt cooling in either sections. inspected unit and found unit has been unplugged for 24 hours. all evidence was good of issue. advised cx we need unit plugged in for no less then 48 hours. scheduled cx for 7/18/22. unit is plugged in, compressor, condensor fan, evap fan did come on and frost pattern started. we will have a better idea of issue on return visit."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/14/2022
"CX complaint is wm making loud noises. Inspected/tested and verified complaint. Found unit had a defective splutch and belt. First belt from VS was defective and broke and 2nd belt worked. Replaced both parts. Also replaced inlet valve from pre-id because of sediment blockage. Tested unit and it is now working properly. Job is complete; ordrng 2 W11239857 (belt)s, used 2 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lebanon, PA 17046
Fred G.
Job Details: 07/14/2022
i was able to access unit and replaced the motor and blower wheel. when testing unit i found the same results. inspected unit some more and found that the neutral and L2 were back works on the power cable. swapped wires around and found the unit now works as designed. called TL
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Lebanon, PA 17046
Fred G.
Job Details: 07/14/2022
i was able to access unit and replaced the motor and blower wheel. when testing unit i found the same results. inspected unit some more and found that the neutral and L2 were back works on the power cable. swapped wires around and found the unit now works as designed. called TL
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Silver Spring, MD 20910
Dustin F.
Job Details: 07/14/2022
"Arrived, Found i do NOT have the Manifold, Office Spoke with CX; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbine, MD 21797
Brian R.
Job Details: 07/14/2022
cx complaint is unit runs great on all setting but delicates. says thungs are still wet at the end and doesnt think unit does cycle right. only code found F0E2 over suds. cleared codes and tested and checked unit. ran quick was as well as drain and spin with load in. unit fills and uns n drains well. they said at times the time jumps around. will order new control for unit. as soon as part is in office will schedule.; ordrng 1 W11550649 (ACU Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Culpeper, VA 22701
Thomas B.
Job Details: 07/14/2022
Cx complaint unit is not working properly inspected unit found bubbling on console changed out however ui is not display numbers properly ordering the ui control to complete fix; ordrng 1 W11460962 (Ui control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the about 30 mins into a cycle the cx smelled a burning smell and the unit tripped the breaker. Upon arrival I found that the unit had a thermal event at the terminal block. I found that the unit will need several parts. I called saftey and informed them of my findings and list of major parts that will need replaced. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11568793 (Harness) and 1 W11226744 (Cover) and 1 W11573809 (Terminal Block) and 4 WP3400014 (Screws)s and 1 W11407385 (Cover) and 4 WP3378128 (Washers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Fridge not cooling, Inspected unit and found thermister never changed, Measured thermister and reads 4,45k ohms. Techline stated to change thermister , Further work needed. RB; ordrng 1 W10316760 (fridge thermisterCX complant. Fridge still has same issues , Inspected unit after lasr service and thermister was never changed, Called techline , Techline stated to change thernonD)"
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/14/2022
"Replaced all parts per previous tech, set preheat for 350, after temp reached, opened door to release heat after closing the unit came back on to reach desired temp. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS00
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/14/2022
cx has 5 year exteneded warranty through and did not call them to get the service covered. cx is reaching out to extended warranty company to have service call redispatched and covered. no service provided.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Red Lion, PA 17356
Marc M.
Job Details: 07/14/2022
replaced socket and bulb affected by short however after installing was then able to find that the light relay at the control board was stuck closed and would not turn off. unti will need new control.; ordrng 1 W11545876 (pcba)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bowie, MD 20721
David J.
Job Details: 07/14/2022
Cx complaint unit will come on but not heat. Started unit and could hear clear as day the magnetron was not working as it should. Went to remove unit from cabinets and found 10 screws and bunch of drill out area where they tried to mount it and missed. Im about 95% sure screws are ran into top on unit. Which may be the reason unit is not working. Explained to Cx to have it removed and give us a call back so we can re evaluate the damage.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Chesapeake, VA 23321
Anthony D.
Job Details: 07/14/2022
upon arrival cx stated that she had to reschedual due to having to take kids to doctors appointments called office spoke to katie and reschedualed appointment for tuesday july 19th; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near California, MD 20619
Robert A.
Job Details: 07/14/2022
"Cx complaint that the unit is making weird noise and has a hard time spinning. I inspected the unit and confirmed the complaint. I found that the clutch's screw was loose not holding it in place. Which caused the belt to come off and damage the shield. I replaced the clutch and shield, the belt was not damaged. I calibrated and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FTSS01
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/14/2022
replaced inlet water valve. checked for leaks. thawed ice from ice maker and fill tube. cycled ice maker once then it wounld not move again. tested black/white wire to white wire only getting 56 vac. tested black/white to green wire only getting 56 vac. unit may need control. control no longer available. put unit back together and ice maker cycled and filled mold with water. cx will monitor icemaker and leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint all 3 door gaskets are broken. Left door not closing properly.Confirmed both Rc and Fc door gaskets broken. Inspected left door, found mullion goig out from top guide. Raise and leveled left side of the unit and lowered mullion top guide by using 2 spare plastic spacers. Ordering Fc door gasket W10571967. The 2 pre id Rc door gaskets to be installed on return. Collected $688.21, balance due $125. Return visit 7/21/22; ordrng 1 W10571967 (freezer door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Millersville, PA 17551
Justin L.
Job Details: 07/14/2022
As per previous tech was able to access unit and replace fitting. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/14/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Staunton, VA 24401
Eric F.
Job Details: 07/14/2022
"Confirmed cx complaint unit not cooling. Found unit running at room temps in freezer and fridge compartment, compressor running hot. Unit has sealed system leak, ordering sealed system job, requesting 3 count sealed system + 1 component (evap).; ordrng 1 W11579351 (Evap) and 3 W11504450 (Capillary)s and 3 W11506620 (Suction line)s and 1 W11580057 (Compressor) and 3 W11504415 (Coupler)s and 3 W11504430 (High Pressure line)s and 3 W11506619 (Coupler)s and 1 3countjob (sealed system + 1 component)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS
Near Stone Ridge, VA 20105
Richard B.
Job Details: 07/14/2022
"CX complant. Oven fan makes noise. Inspected unit and found unit starts normally but starts making noise once oven heats up a bit indicating a bow tie cover issue, . Cover starts buzzing once temp gets up past 150.200 range. Ordering baffel cover, RB; ordrng 1 W10359278 (baffel cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Enola, PA 17025
Andrew S.
Job Details: 07/14/2022
Cx complaint is that the dispenser is not opening. Upon arrival I found an F10 E1 error code. I then rant the diag test and found that the dispenser did not open. part was Pre Id'd but did not receive. I am reordering the part. I was able to schedule the return for Monday 7/18 AM Preference.; ordrng 1 W11412300 (Dispenser)