We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Baltimore, MD 21202
Dustin F.
Job Details: 09/13/2023
"Cx complaint: unit not drainingInspected check valve and drain pump, found drain pump in range but humming and not draining. unit needs new drain pump.; ordrng 1 W10876537 (drain pump)"
We serviced a
JENN-AIR COOKTOP
Model JGCP536WP01
Near Potomac, MD 20854
Julian H.
Job Details: 09/13/2023
replaced module & working
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Fallston, MD 21047
Justin S.
Job Details: 09/13/2023
cx says they got a f2e1 error code when they were using the unit. started a cycle and the unit is heating in cycle. tested and the 9 is being hit without me touching the numbers. doesnt look like the switch was replaced last time. the unit needs the switch; ordrng 1 W10728531 (swtch-memb)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, VA 22312
Tanner B.
Job Details: 09/13/2023
"F8E1 error, cold valve not letting enough water in.. unit needs inlet valve; ordrng 1 2tech (2tech) and 1 W11222849 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/13/2023
replaced the fc fan i/m and fan unit tested good all fans strong told cx give it 24hrs
We serviced a
WHIRLPOOL WASHER
Model WRF989SDAH01
Near Fairfax, VA 22031
Christian C.
Job Details: 09/13/2023
Cx complaint unit is not cooling in both sections. Inspected unit temps in RC section avg 45 and FC section avg 25. Unit is pulling 1.84amps. RC evap no longer being made.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bel Air, MD 21014
Justin S.
Job Details: 09/13/2023
"cx complains about a noise. found the noise stops for the cx when the discharge is touched. added mastic to the dischartge. the unit is no longer making the noise for the cx. the unit is now good; ordrng 1 212643 (sealer-gum(js vs)), used 1 212643 (SEALER(js vs)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East York, PA 17402
Sal R.
Job Details: 09/13/2023
I was able to access and replace the control board and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/13/2023
cx complaint is the lid breaking again. confirmed complaint. glass is not borken but is seperating from the plastic causing lid to stick up near the console. this seperation goes all the way from left hinge to right. lid was replaced less than a year ago. i replaced it with preIDed part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Richmond, VA 23231
Chris B.
Job Details: 09/13/2023
replaced UI tested unit working as desighned
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Baltimore, MD 21216
Dustin F.
Job Details: 09/13/2023
"Upon arrival, found GAsket torn out of the box, need to reorder. While there i replaced LEds. Reordering new gasket.; ordrng 1 W11625088 (GAsket Reorder)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Goldsboro, PA 17319
Fred G.
Job Details: 09/13/2023
"cx complaint unit is displaying LF. inspected unit and found entered diag and found f8e1. ran test 1 and found cold water was not dispensing very fast, ran test 2 and found hot was the same way. unit needs both water valves and a 2 tech to correct issue. cx also states they got a new hot water heater and water softener. once everything is approved please reach out to cx and set up a return visit.;"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodlawn, MD 21207
Dustin F.
Job Details: 09/13/2023
"cx complaint: unit died not workingInspected unit, confirmed cx complaint. had to pry open door latch to access model serial. CX gave me permission to get it open. Checked and confirmed 121v at wall. 121v comming into control but only 3.5 dc volts comming from control to console. unit needs new control"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Winchester, VA 22602
Ezra M.
Job Details: 09/13/2023
"removed coin from agitator, calibrated unit, verified valves working properly. started cycle with unit empty to verify unit filling properly. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Baltimore, MD 21239
Shane M.
Job Details: 09/13/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Townsend, DE 19734
Taylor F.
Job Details: 09/13/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced the IM from previous diagnosis and unit is now working as designed. Power cycled unit after testing and also informed cx if the unit fails to start producing ice, to reset power for 2-3mins again. Job is complete."
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Nottingham, MD 21236
Shane M.
Job Details: 09/13/2023
"cx complaint the unit isnt spinning proper. found F7E7 error code. found stripped hub. quote for the repairs $274.08 cx paid in full by card. calibrated the machine, unit working properly.; ordrng 1 W10528947 (hub vs), used 1 W10528947 (hub VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bear, DE 19701
Taylor F.
Job Details: 09/13/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Temps were 44 in RC and 34 in FC. Exposed FC evap and found signs of low charge. Unit was only plugged in for the first time 12 days prior and it has been the same since it was plugged in. Possible leak or unit was not filled properly. Ordering drier, coupler and returning 2CT SEALED SYSTEM. All fans operating properly. Called office and rescheudled for 9/20/23.; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Perry Hall, MD 21128
Shane M.
Job Details: 09/13/2023
cx complaint the unit isnt dispensing ice. found icebin locked by small piece of plastic caught in the teeth. fixed this issue. unit now dispensing ice.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hampton, VA 23665
Lucas R.
Job Details: 09/13/2023
"disassembled unit, had to cut spanner nut off of shaft ton remove basket, replaced gearcase, and slider, calibrated, tested, unit working as designed; ordrng 1 W11551646 (nut lr/vs), used 1 W11551646 (NUT lr/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Richmond, VA 23234
Chris B.
Job Details: 09/13/2023
replaced suspention tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hampton, VA 23661
Lucas R.
Job Details: 09/13/2023
"upon arrival control in box for washing machine, verrified previous dig, reordering; ordrng 1 W10843055 (control)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Essex, MD 21221
Shane M.
Job Details: 09/13/2023
installed all parts. unit workng properly.
We serviced a
KITCHENAID RANGE
Model KGRS807SSS00
Near Stephens City, VA 22655
Ezra M.
Job Details: 09/13/2023
installed and tested oven UI. verified reading temps properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Hopewell, VA 23860
John P.
Job Details: 09/13/2023
Found ice maker fill cup full of ice causing water to overflow in them adjusted full tubeplacement tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Newark, DE 19711
Frederick R.
Job Details: 09/13/2023
"CX complaint is burnt wires. Inspected and found wires coming to and out of terminal block are melted as well as terminal block itself. Ordering box, terminal block, and harnesses. Cannot reschedule due to terminal block being fbo; ordrng 1 W11226744 (box) and 1 W11573809 (terminal block) and 1 W11568793 (harness) and 1 W11611303 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Kingsville, MD 21087
Justin S.
Job Details: 09/13/2023
"CX complaint clothing wet at end of cycle - dryer - not heating. Replaced Console and hinges. Ran unit and unit is heating, venting, and spinning good."
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDB01
Near Ephrata, PA 17522
Justin L.
Job Details: 09/13/2023
Cx complaint that the unit has frost in fc compartment. Was able to access unit and verify concern. Checked gaskets and found all sitting tight. Checked seems where the body meets the liner and there are 3 large gaps. Contacted techline and spoke to Robert and documented with pictures. Unit is unrepairable and has been submitted for an exchange. Whirlpool will reach out in the next several business days for the next step
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Richmond, VA 23234
Chris B.
Job Details: 09/13/2023
cx comp unit will not make ice insp unit found fc im wire not seated on IM seated wire tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Bernard M.
Job Details: 09/13/2023
Cx complaint unit won't complete cycles. Entered diag and found error codes F3E3 water temp fault F2E1 stuck key and F7E4 basket re-engagement fault. Ran test cycle and found unit didn't shift into spin cycle. Inspected underneath and found unit leaking oil. Also found console not responding to certain fuctions on console and it wouldn't erase the F3E3 error code. Ordering parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 W11165546 (inlet valve) and 1 W11478526 (console) and 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
AMANA WASHER
Model NFW7200TW
Near Joppatowne, MD 21085
Justin S.
Job Details: 09/13/2023
cx says the unit still has water in the tub and stopped working in cycle. found the unit locks but does not drain. tried diagnostics and the unit does not drain spin or fill. found the drain pump is getting 120vac to cn5-1 to cn10-6. the control has spots burnt on it(pic). the unit needs the control and drain pump. control is nla; ordrng 1 nla (control) and 1 WPW10175948 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdhz00
Near Harrisburg, PA 17112
Bernard M.
Job Details: 09/13/2023
"Cx complaint the upper leds in RC and Fc led are out. Inspected and confirmed leds to be out. The RC leds flickering but don't fully illuminate. Refered to sp and found the led kit for repair. Parts and labor are covered under Scode, cx paid $120 service fee. Once parts are available, contact cx to reschedule; ordrng 1 W11683243 (LED kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hopewell, VA 23860
John P.
Job Details: 09/13/2023
Found ice maker error code e5 Found ice cover the freezer evaporator fan melted ice ordering evap fan and control; ordrng 1 Wpw10675033 (Control board) and 1 W11249952 (Evaporator fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Enola, PA
Bernard M.
Job Details: 09/13/2023
"Cx complaint unit doesn't cool. Entered service mode, ran test 3 and fans were running. Ran test 4 and compressor came on and at step 5 the FC evap had minimal frost with cool air circulating. The RC evap was at room temp with fan running. Ordering sealed system repair with 3 call count. Once approved contact cx to reschedule; ordrng 1 W11492867 (evaporator) and 1 WPW10143759 (drier) and 1 W10832994 (compressor)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Alexandria, VA 22306
Lloyd B.
Job Details: 09/13/2023
Cx complained the unit heated. Installed new element and tested and it now heats to temp. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodbridge, VA 22192
Tanner B.
Job Details: 09/13/2023
Installed new harness and control. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chesterfield, VA 23838
Chris B.
Job Details: 09/13/2023
replaced evapo drip tray evap cover rc evap fan UI and main control unit working as desighned
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Williamsburg, VA 23185
Orbie
Job Details: 09/13/2023
"cx complaint oven not calibrated. properly calibrated unit for cx, also set time. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 09/13/2023
Found error code f7e1 f4e3 replaced sump tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Aldie, VA 20105
Daniel J.
Job Details: 09/13/2023
fridge freezer led modules and top five leds not working side leds responding to door switch test 16 and 17 responding to door open door closed ordering control and led service pointer kit kit currently not showing in stock; ordrng 1 W11224256 (control) and 1 W11683244 (led kit)
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Reston, VA 20191
Christian C.
Job Details: 09/13/2023
Installed timer. Tested unit no issues. Vent has a lot of lint in what we can reach. Advised cx to have a vent cleaner service.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Chesapeake, VA 23322
Zachery R.
Job Details: 09/13/2023
"replaced parts, tested, noise still present, come to find heter duct hitting bulk head causing unit to rattle, tried adjusting heat duct, no lucj, ordering new heat duct to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11677720 (duct) and 1 WP90767 (screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Hume, VA 22639
Daniel J.
Job Details: 09/13/2023
fridge complaint no cool currently powered off supplied power connected to watt meter comper on amps jump to 8 amps and whine from compressor than down to two amps and off for min than back on sugguesting compressor showing sp order parts and labor covered by entitlements informed customer fan turning and moving air; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near York, PA 17401
Sal R.
Job Details: 09/13/2023
I was abl to access and replace the icemaker. I then jumoed it and found it tobe opperating as designed. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Lebanon, PA 17042
Justin L.
Job Details: 09/13/2023
Cx complaint freezer lost cooling but rc cooled fine. Was able to access unit and found ice container full of ice but cubes were wet. Found 18 in ambient temps of fc as no product. Entered diag and test 1 37F 2 29F 3 11F 4 14F 5 33F 14 29F 16 22F 23 71F 24 68F 25 71F 26 64F 28 33F 29 4F 30 33F 31 23F 33 31F 34 -18F 35 27F 36 -9F 56 PASS 57 PASS 58 PASS 59 PASS contacted techline and spoke to Leon. Reccomends replacing control as everything else is checking normal. Once in office will need to set return; ordrng 1 W11664342 (control GF2 board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bel Air, MD 21014
Neil H.
Job Details: 09/13/2023
"f6e1 panel not responding ordering new control and console; ordrng 1 W11660284 (Console Cap (black)) and 1 W11672039 (Control, Electronic) and 1 W11632709 (PANELUI)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Bristow, VA 20136
Demonte S.
Job Details: 09/13/2023
Installed the upper & Lower Wash Arms to the unit. Ran a normal cycle. Unit is working as Designed. ( advised the cx to stop putting food into the Dishwasher.)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Simon
Job Details: 09/13/2023
CX complaints Dryer vibrating and runs loudly.iNSPECTED UNIT dryer noisey blower wheel defective .unit need blower whell tensioner and belt .CX will provided prove af purchase from contactors ones have that we will order the parts .SZ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/13/2023
"Replaced parts, reset power, ran test mode, evaporator fan motor and damper control cks ok no air leak.."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kearneysville, WV 25430
Ken M.
Job Details: 09/13/2023
"Customer complaint is that the unit keeps getting hung up mid cycle. Checked for stored error codes and found F7E5 and F8E3. Ran test cycle and when the unit went to agitate, the entire basket was trying to turn. Inspection of the drive system found the multiple components rusted, unit is actively leaking. Ordering actuator, capacitor, gearcase, splutch, lower harness, motor, and drain pump. Found evidence that the valves had leaked before, but are not currently leaking. Ordering valves for possible intermittant leak and to address the overflow error. Found water coming down the outer tub. Tub ring is secure. Ordering outer tub.; ordrng 1 W11219115 (outer tub) and 1 W11545744 (lower harness) and 1 W11399437 (drain pump) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/13/2023
replaced element with preIDed part. original element had not leaked yet. tested unit for cx. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Hanover, PA 17331
Sal R.
Job Details: 09/13/2023
"Per the previouse tech, I was able to access and feplace the lid lock and main wore harness . I then calibrated the unit and ran a auto test. I found the unit to be oppperaiting as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Westminster, MD 21158
Brian R.
Job Details: 09/13/2023
cx complaint is ice maker in fridge works here and there and ice maker works good in fridge but ice looks wet and things seem to be freezing in drawers in fridge and temps dont seem right. took temp readings of -5 in freezer 38 in fridge 2 through ice make. ice bin had maybe 2 batches of ice in it. test 56 56 E5. tested and checked unit. at time ice in bins look good. will replace fridge ice maker per codes. ice maker fills now and checks. also adjusted temps some. job complete.; used 1 W11658802 (Ice Maker) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Bowie, MD 20716
Emmanuel R.
Job Details: 09/13/2023
Replaced harness and deforted unit. Unit is now working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Baltimore, MD 21214
Justin S.
Job Details: 09/13/2023
CX complaint no cool refrigerator. Replaced compressor system had possitive pressure no leaks found. Unit is cooling good now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arnold, MD 21012
Israel R.
Job Details: 09/13/2023
Customer complaint unit is freezing in gthe refrigerator. I found the unit is cooling is not frosting anymore. I found the freezer is over packs not air flow. I adviced the customer to clear some of the freezer and to lower temp in the RC. Freezer is about 0 degrees and the refrigerator is 33. The freezer has not airflow and is pushing all the air to the Refrigerator. Advice the customer to clear some items to have more airflow to the freezer. Unit is good.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Washington, DC 20005
Samuel R.
Job Details: 09/13/2023
cx complaint unit has a crack in the freezer liner.inspected uit and could confirm.unit is not hvaing cooling issues.so unit will need a liner repair kit.482395; ordrng 1 482395 (liner repair kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seaford, DE 19973
Michael E.
Job Details: 09/13/2023
"CX complaint: lid not latching. Tested and verified complaint. No error codes. When door should lock, i hear lock try to lock but the click sounds muffled. Lid not locking. Ordering lid latch. Scheduled return visit for 9/21 any time; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Abingdon, MD
Neil H.
Job Details: 09/13/2023
cx complaint unit got off balance in one cycle cx has been using unit and said everything has been good i checked unit out and it tested good with towels in rinse spin cycle and i recalb unit all good
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Arnold, MD 21012
Israel R.
Job Details: 09/13/2023
"Customer complaint unit has a grinding noise in the front. Unplugged it, teste, spun drum and found that there was debruy on drum gasket. REmoved debry. TEsted. Unit is quite. Unit is back to normal operations."
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Boyds, MD 20841
Julian H.
Job Details: 09/13/2023
CX complaint about units LF burner intermittently igniting inspected found that sometimes burner ignites right away then other times will have long delays to ignite called TL explained problem wants us to replaced orifice holder ignitor base & cap; ordrng 1 W11051229 (tubing-gas LF) and 1 W11579391 (cap kit) and 1 W11084065 (burnr-head LF) and 1 W10826752 (holder-orf LF)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Beltsville, MD 20705
Israel R.
Job Details: 09/13/2023
Customer complaint unit is not heating. I found the unit has the same issiue the harness and element are burned out. I was able to fix the harness but she needs a heater. I quoted for new heater. Owes 179.33 if she calls back.; ordrng 1 W10779716 (elmnt-bake 51.25)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Rock, PA 17327
Drew B.
Job Details: 09/13/2023
replced all prts tested no issues checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Justin L.
Job Details: 09/13/2023
Cx complaint of same issue. Was able to access unit and verify concern. Found ice build up in freezer is from water dripping down from icebin door door. Contacted techline and documented issues with Austin. Found the heater works in test 19 but isnt activating when it shouldnt. Ice box fox works in 36 56 E0 57 harvested 45 filled. Ice build up on icebox techline wants adapter kit and control replaced with fascia. Ordering parts onced approved and in office will need to set return; ordrng 1 W11504347 (fascia heater ROP1Y) and 1 WPW10589837 (control)
We serviced a
WHIRLPOOL WASHER
Model wet4024hw0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/13/2023
Cx complained the unit made noise. Inspected the unit and found the agitator bolt was coming loose. Tightened the bolt and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7590FW0
Near Arlington, VA
Lloyd B.
Job Details: 09/13/2023
Cx complained the unit did not start. Installed new belt switch and tested and it now runs and heats. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/13/2023
installed and tested valve. working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Oakton, VA 22124
Christian C.
Job Details: 09/13/2023
Called techline. Advised to replace FC door do to it not sealing properly. Ordering FC door.; ordrng 1 LW10913113 (FC door)
We serviced a
WHIRLPOOL DISPOSERS
Model GC1000PE4
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 09/13/2023
Cs garbage disposal got jammed and its leaking. Confirmed complaint. I was able to free up the disposl but the seals internally has failed so its leaking. Replaced disposal and tested unit. Unit is now working properly. No leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4915EW2
Near Waldorf, MD 20603
Shane B.
Job Details: 09/13/2023
installed all orderd parts and ran calibration and service cycle. unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
cx complaint unti is not heating. inspected unit and then ran it and no heat mag does not kick on. removed grill and nothing is burnt up. unit needs a magnetron i was pre id it but did not arrive in time. gave cx quote for repair and she paid everything BUT LABOR AND OWES 110 ON RETURN FOR LABOR; ordrng 1 W11230995 (magnetron 233.04)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/13/2023
Installed new check valve and seperator .. tested unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Culpeper, VA 22701
Danny R.
Job Details: 09/13/2023
unit has leak drom water vavle not seatting the hole way; ordrng 1 W11546685 (water vavle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Middletown, MD 21769
Ricardo S.
Job Details: 09/13/2023
"Cx complains about a noise form rc. inspected unit, the noise comes from the lower deli drawer, the damper control motor makes noises, order damper assy.; ordrng 1 WPW10479155 (control)"
We serviced a
WHIRLPOOL OVEN
Model ACF4215AC
Near Chambersburg, PA 17201
Andrew S.
Job Details: 09/13/2023
Cx complaint is that after a self clean cycle the cx noticed that the trim on the top of the door has melted. Upon arrival I found that the door hinges are weak and not allowing the door to close tight to the door seal. I found that the door hinges and the trim are no longer available. Job complete;
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Centreville, VA 20121
Demonte S.
Job Details: 09/13/2023
Installed Vent Fan Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Doylesburg, PA 17219
Andrew S.
Job Details: 09/13/2023
Cx complaint is that the unit is not drying dishes properly and there are some spots that dont seem to get washed. Upon arrival I found an FAE2. I cleared the error and ran the diag test. I found that the unit is spraying both arms while running the diag test. I found that the cx is not currently using rinse aid. I checked the spary arms and found no debris in the jets. I found that the unit is functioning as intended. I informed the cx of some pointers on how the units function and what to expect. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Purcellville, VA 20132
Ricky E.
Job Details: 09/13/2023
"customer stated that the unit wasnt lighting on the right rear, and the right front buner has a broken holder screw from prior service... need parts...; ordrng 1 W10674920 (holder-orf, rf) and 1 W10674919 (holder-orf, rr) and 6 W11226732 (screw)s and 1 w11507532 (ignitor) and 2 8286863 (clip)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Stafford, VA 22554
Robert W.
Job Details: 09/13/2023
"Cx complaint is the unit isnt draining properly, Inspected unit and found error for drain pulled bottom cover and ohm out pump and pump is good reseatted connection and tested again and unit is now draing properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near White Post, VA 22663
Ezra M.
Job Details: 09/13/2023
"ignitors start on their own sometimes after extended use. suspect potential short or overheating in switch harness. no leaks found ordering switch and spark module harnesses; ordrng 1 W11561449 (switch harness.) and 1 W11637584 (harness, spartk module)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Culpeper, VA 22701
Danny R.
Job Details: 09/13/2023
installed parts chcksok
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Harwood, MD 20776
Emmanuel R.
Job Details: 09/13/2023
"Replaced main control and UI and transformer. Tested unit, unit started making ice in the first 5mins of it running. Recir. pump turned on. Advised customer to change filter let it run for a while. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit not cooling. Found reduced frost pattern on evap, compressor running hot. cx states unit has been getting slowly warmer since issue started. Unit has sealed system leak. Ordering sealed system job, requesting 3 count for sealed system repair + evap and compressor change.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Shane B.
Job Details: 09/13/2023
"cx complaint is ice in the bin still freezing together and not dispensing. found bin is full but cubes are frozen together. tired dispensing ice, chute door opened but i dont hear auger motor making any noise. unit is set to 35/0. prob shows 35/-1. no frost under ice bin but i do have condensation under bin. with bin removed auger motor still doesnt run. ice box fan is running and i can feel air flow. poured a small amount of water down the ice chute. water leaked right away. found auger motor is getting voltage. called techline to document as this unit has had ongoing issues for a while now. they advised replacing seperater and auger motor. said there was nothing else to check for this issue. quoted cx for parts/shipping/tax. paid in full. installed sepeartor.; ordrng 1 W10822606 (motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Hanover, PA 17331
Sal R.
Job Details: 09/13/2023
"CX complaint was that the unit leaked during a clen cycle. I found in diag a F0E5 error code. I cleared the code and ran auto test and found the unit tobe opperating as designed. I removed the top to the unit and then ran a quick wash cycle. I found no evidance of leaking from the valves and drain pump/hose. I did find the dispenser housing seperating possibly causing a intermitant leak. I am ordering 1 dispenser housing (W11465533). Once the contract is apporved, please have someoen form teh office call to set a return date.; ordrng 1 W11465533 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hampton, VA 23666
Justin W.
Job Details: 09/13/2023
"cx complaint loud noise. checked unit to find cam nut backing off. replaced cam with v/s tested unit working as designed; ordrng 1 W10721967 (drive pulley jw vs), used 1 W10721967 (drive pulley jw vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/13/2023
"Replaced parts, ran test mode, unit works fine"
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ0
Near Williamsburg, VA 23185
Orbie
Job Details: 09/13/2023
"cx complaint unit not draining. checked unit found lid switch coming apart. jumped switch tested unit. unit working, quoted cx for repair. cx agreed. replaced switch tested unit. unit working as designed. cx paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Carlisle, PA 17013
Fred G.
Job Details: 09/13/2023
CX complaint unit does not dispense water. I found paddle and switch for the dispenser was faulty. i was able to replace both and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ashburn, VA 20148
Simon
Job Details: 09/13/2023
Cx complaints the DW not washing properly .Inspected unit and found DW sump motor not turning on during the cycle start .unit need sump motor.ordered sump motor.LSZ; ordrng 1 W11613479 (sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/13/2023
"Found liners on new doors damaged . reordering doors .. Installed new control box and used a thermistor from van stock . send 2tech back to install fc door .. Second pair of hands to feed harness through hinge ..; ordrng 1 WPW10384183 (bt/vs thermistor) and 1 2tech (2tech) and 1 lw11258441 (door) and 1 lw11258450 (door), used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Ashburn, VA 20148
Simon
Job Details: 09/13/2023
CX complaints ice still forming in freezer section .Inspec ted unit found that freezer door gasket left side not seal properly .unit need new freezer door gasket.ordered freezer door gasket.SZ; ordrng 1 WPW10714545 (freezer door gasket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Portsmouth, VA 23704
Lucas R.
Job Details: 09/13/2023
"cx complaint unitnot heating, checked unit, 245 vac at terminal, no heat, found open tco, replaced tco, verrified element cycling at 160 degrees set to high, verrified airflow, unit working as designed. called techline to document. rich; ordrng 1 W10900067 (cutoff-tml lrvs), used 1 W10900067 (TCO lrvs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bel Air, MD 21014
Neil H.
Job Details: 09/13/2023
replaced the modules all lights on and unit checked good.
We serviced a
WHIRLPOOL OVEN
Model WOC97ES0ES02
Near West Point, VA 23181
Orbie
Job Details: 09/13/2023
replaced lights. tested unit working as designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near ,
Christian C.
Job Details: 09/13/2023
cx complaint range has dents by hinge. inspected unit found dents on lower right hand side of door. ordering new outer door assembly; ordrng 1 W11315557 (outer door assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Pasadena, MD 21122
Dustin F.
Job Details: 09/13/2023
"CX complaint: unit gasket not staying onInspected unit, confirmed cx complaint. Found RC door warped and twisted. preventing it from holding the gasket in place. upon inspection, also found the FC door gasket sagging. inspected that door and found that ALSO is warped and bbent. unit needs new FC and RC door. nameplates and washers.; ordrng 1 LW10638683 (FC door stainless) and 1 W11178521 (name plate) and 1 W11575716 (stainless RC door) and 2 WP489467 (Washer)s and 2 W10847959 (washer)s"
We serviced a
JENNAIR RANGE
Model JIS1450DP2
Near Richmond, VA 23221
Chris B.
Job Details: 09/13/2023
cx comp unit will not heat above 320 degress insp unit conf cx comp insp unit found open bake elm and obstruction on broil elm ordering bake and broil elms; ordrng 1 W11238400 (broil) and 1 W10779716 (bake)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/13/2023
"Cx complained the unit did not clean well. Installed new control and tested and it filled, washed and drained as well as spun, as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Richmond, VA 23235
Chris B.
Job Details: 09/13/2023
replaced rc fan motor aND drawer HARNESS could not test due to unit being plugged apon arrival did conf cold air coming from vents