We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit found F7E1 Error For Tachometer inspected further with a diagnostic test cycle no movement however can hear it winding up unit will need new capacitor and shifter checked underneath found capacitor leaking fluid; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/15/2023
"cx complaint unit never made ice and unit was dispensing water after last visit but now its not. inspected unit and verified complaint. found very small cubes in ice container so it did make some ice. found shutoff valve wasnt opened all the way. opened shutoff valve rest of the way and now have good water flow to unit but still not dispensing water. have water going into filter head but not out. took filter out and now have water coming out filter head. put filter back in, still water coming out filter head but still not dispensing. tried disconnecting reservoir from valve to see if its frozen but couldnt get waterline out, feels like valve or reservoir might break. after i pushed reservoir connection back in all the way it started dispensing. ordering valve and reservoir in case needed.; ordrng 1 W11482383 (valve) and 1 W11482382 (reservoir) and 1 8567668 (reservoir wire tie)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint unit leaking, checked unit found no error codes, valve, hoses, and tub checked good, ren diag cycle, water backed up through house drain pipe, did find pully shield hitting drip pan, raised feet to prevent, advised cx to contact plumber for standpipe, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/15/2023
replaced control and evap cover. cleared all frost with steamer. tested unit. advised cx to monitor and call back if temps in rc start warming up again.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/15/2023
"replaced parts. tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Staunton, VA 24401
Danny R.
Job Details:
11/15/2023
unit had power to switch but not at eleenmt replaced switch checks ok
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Martinsburg, WV 25405
Ezra M.
Job Details:
11/15/2023
"grinding noise during cycle. found rear support roller failed, coming off bearing, belt showing signs of wear as well. ordering dryer repair kit to replace belt and rollers.; ordrng 1 4392067 (dryer repair kit)"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit not making end washer tone. Tested unit, gearcase starting to fail. Cx does not want to proceed with repair, paid 120 diagnostic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint unit not cooling properly, checked unit found temps at 15 and 37, unit in defrost upon arrival, compressor came on pulling .6 amps, unit had frost coming through suction line, found defrost thermistor on cap side of evap, moved to suction line, ordering control and ff thermistor for return visit.; ordrng 1 W11666427 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ellicott City, MD 21042
Shane M.
Job Details:
11/15/2023
"cx complaint the unit still shaking around after repairs. found error code F2E3. cleared raned calibratione mode, passed. raned test cycle passed but code F2E3 appeared. called techliine ADVISED to replaced basket, ui board, control board.; ordrng 1 W11513244 (basket) and 1 W11481116 (ui board) and 1 W11513246 (control)"
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES10
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not cooling ,temps are in the 60s,checked unit to find evap fans working ,took amp draw from compressor reading at .3 of an amp called LR and was advise to order everything for a seal system job called tech line and spoke with Austin and was advise to call Trade care and spoke with Daniel; ordrng 1 W10507884 (compressor) and 1 W11256565 (Refrigerator Evaporator) and 1 WPW10346415 (condenser) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Towson, MD 21286
Justin S.
Job Details:
11/15/2023
cx showed me the unti has been leaking from the right side. found the door does have a lot of water trails on the right side passed the gasket. removed the outer door and when closed the cabinet is coming apart but allowing the door to close but still held openb on the right side(pic). removed the section of the cabinet and ran the diagnostic. the unit is niow filling washing and draining good. the unit didnt leak while we were here. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/15/2023
"installed parts, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/15/2023
cx complaint fz leaking because drain is clogged. inspected unit and verified complaint. found ms sticker peeled off but unit does have another sticker on top that at least has mod#. advised cx i cant check to see if theres any warranty on unit without serial# cx said shes sure its oow anyway. cleaned out drain tube and blew thru with steamer. unit draining good now. cx paid 139 service call with c/c. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Sal R.
Job Details:
11/15/2023
"CX complaint is that the unit when in a drain & spin is not dropping below 12 min. I found that the unit has a F0E5 error code. I cleared the code and ran 2 auto test and 2 recalibrations . I was anot abe to recreate any errors. I put the unit on a drain & spin cycle and found that the unit swould not drop below 12 min and ran on 12 min for 15-20 min before tech manuely stoped cycle. I Ohmed out the motor windings at the control and fou d 9.4 ohms resistanse between black and red and 9.5 betewwen red and brown. I a orderign 1 control board. I called WP Tech Li e and discussed my findings. TL agrees to replace the contrpl baord Once the contract is approved, please have someone for m the office call to set a return date.; ordrng 1 W11419171 (control baord)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/15/2023
"replaced lid latch. tested unit. lid is locking now but noticed unit didnt shift to agitate, whole basket moved instead of just agitator. found splutch failed. replaced splutch from v/s. tested unit. unit is now working properly; ordrng 1 W10721967 (splutch AD v/s) , used 1 W10721967 (splutch AD v/s) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/15/2023
"Unitr making loud squeeliing noise. unit needs rollers, idler and belt; ordrng 2 349241T (roller kit)s and 1 WP691366 (idler) and 1 341241 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW10
Near Parkville, MD 21234
Justin S.
Job Details:
11/15/2023
"the unit is not dispensing ice but is making ice. found the unit has 120vac to the auger with the door switch closed. found the auger motor activates with the switch closed. added a shim to the door and the unit is now dispensing ice. the unit is now good; ordrng 1 WP2177331 (plastic-sq(js vs)), used 1 WP2177331 (SHIM(js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/15/2023
Replaced all parts per prior diagnosis. Calibrated unit after repair and tested. Leveled unit and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Towson, MD 21286
Justin S.
Job Details:
11/15/2023
cx says the unit is not drying. found a f7e1(heat) in memory. ran the diagnostic and the uint fills washes drains and found 120vac to the element. the element is heating and has resistance of 25 ohms. the element is discoloring though. the unit needs the thermostat and heater; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Bowie, MD 20720
Davonte
Job Details:
11/15/2023
"cx complained icemaker stopped making ice, confirmed cx complaint on first visit. got error code e2, replaced icemaker, tested unit, unit now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Cockeysville, MD 21030
Justin S.
Job Details:
11/15/2023
replaced the compressor condencer4 evaporator and vacuummed the system down. filled to weight and checked for leaks. ran test 10 and the unit is beginning to cool in both the refrigerator and the freezer. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ06
Near Bowie, MD 20720
Davonte
Job Details:
11/15/2023
"cx complained uit was leaking water, confirmed cx complaint leak coming from water valve. replaced water valve. tested unit, valve no longer leaking water/"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/15/2023
"upona arrival leaking had stopped, was aable to remove all ice under drain pan, and heated tray back into original shape, added shim to left side to allow proper flow of water to drain, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Greenbelt, MD 20770
Davonte
Job Details:
11/15/2023
"cx complained unit wasnt starting cycle, confirmed cx complaint. got error code el, lid lockl error, replaced lidlock, tedsted unit, unit is now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Columbia, MD 21046
Robert L.
Job Details:
11/15/2023
"installed dual valve per previous, ran dispenser and T45 to fill icemaker, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Drew B.
Job Details:
11/15/2023
"cx complaint that unit is not cooling correctly.. found fans and all running but appearnt SS repair still needed with the rc section inside range of 40 and 13 in fc section and not solid solid frost pattern, will need the nitogen flushing along with the temp data logger to flush niotrogen through being the pressures reading itoday were -14L and 52 -55 H.. cx is also afraid to load the rc section up being going bad.. i found ice was made in fc section and also frozen box of food.. will need niotrogen, TCHline call being time of flushing and holding and also data logger on return; ordrng 1 nitorgen (nitro) and 1 data (datalogg) and 1 sstch (ss tch) and 1 2count (2 count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/15/2023
"Installed the Lower Spry Arm , Sump Motor & Gasket. Tested the unit on normal cycle for 30 mins after the repairs. No leaks. Unit is working as Designed. No high loop was installed under the sink from Drain Hose. Installed high loop as well. ( Advised to the cx that all food must be rinsed off into the sink before putting dishes into the Dishwasher. )"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
David J.
Job Details:
11/15/2023
"Customer complaint unit stopped heating and working again after previous tech arrived today and verified complaint found 240 V AC at wall and at terminal block. Remove back panel after disconnecting power and inspected thermal fuse and found open line removed element to inspect for an arc or ground mark and found no marks on element or cage that element is in reinstalled all parts and tested unit. Unit is now heating did not find any lint at bottom vent hose, but after connecting, there was very weak air coming out of House, which could explain why the thermal fuse keeps blowing Explained to customer he is going to have a vent cleaning service. Come out and get a receipt after the job is done in case this happens again. Unit is working as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/15/2023
"Cx complains that the unit make noises and not working on any cycel insepcted unit, the noise comes form underneath,.. The nut that holds the pulley was loose... unit tested several times and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, PA 17401
Drew B.
Job Details:
11/15/2023
replaced inlet valve tested and no issues further and checks good per the unit side any further noise is NOT the appliance is now in plumbing in home. unit is funtional and checks goiod.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Arnold, MD 21012
Israel R.
Job Details:
11/15/2023
"Installed new basket, suspension and washplat. Unit is back to normal operations."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not working,,checked unit to find the following error codes F9E1,pulled out unit to ohm out drain pump at 29 k ohms ,checked power coming to pump to find 17 vac coming , problem coming from board; ordrng 1 W11646927 ( Control, Electronic) and 1 W11412291 (Drain Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"Ice melting intermittently/ fc deforsting food almost constantly.. tested thermisitors in diag and fan . thermisitors pass , fan seemed weak in fc.. icebox fan working fine.. replaced fc fan and main control . fan is operating stronger .. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Middletown, MD 21769
Ricardo S.
Job Details:
11/15/2023
"Cx complains that the unit not working at all, inspected unit, the main board receives 120vac, but the ui console not working, the ui has some corrotion.. faulty ui unit need part, CX DOESNT WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11135391 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Washington, DC 20015
Sherwood
Job Details:
11/15/2023
cx complaint IM not working. arrived and fc and rc temps were both in spec fans are running correctly. jumped IM and it did not rotate. checked voltage IM blk to white receiving 105vac receiver blk to wht 106 and emitter 121. 5. called TL to document advised ordering both receiver and IM.; ordrng 1 2198597 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near York, PA 17408
Drew B.
Job Details:
11/15/2023
replaced ordered parts found when replacing the parts unit is now operational although did fine the icemaker working 57 and test 45 no issues filling anf also 36 icebox and all fans ane evap got frost pattern on the test 4 and deli ui now responding.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint squelling noiuse, checked unit found squeel from drive during spin, replaced cam, belt, and motor, noise persisted, internal noise from gearcase, called office, scheduled for fri. 11/7; ordrng 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Middletown, DE 19709
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the UI to be defective. Quoted cx for repair and cx declined. Cx paid SC by CC. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/15/2023
"cx complaint water coming into unit when not in use, cheked unit found water passing through valve with no power supply, heavy corrosion on inlet hoses, indication of leak at inlet hoses, unable to safely remove hoses from valve, advised cx to replace hoses and contact office prior to repair,; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4207JZ00
Near Blue Ridge Summit, PA 17214
Andrew S.
Job Details:
11/15/2023
Cx complaint is that the unit made a popping noise and hasn't heatedup food since. Upon arrival I found that the mag is loud when attempting to run. I accessed the diaoe and found that it has some grey ashy residue on it. I quoted the cx for the cost of replacing the mag and diode. Cx will decide on the repair at a later time.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Falls Church, VA 22044
Lloyd B.
Job Details:
11/15/2023
"Cx complained that at times, an error would appear and the unit had to be unplugged due to the door being locked but would be intermittent. Also, the dispenser would fill with water. Could not duplicate the problem but there is an error of F5E2 and F5E3 for door lock and unlock. Installed new latch and drawer and tested and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lebanon, PA 17042
Cody H.
Job Details:
11/15/2023
"Was able to access unit and replace parts per previous visit. tested both icemakers to ensure unit was recieving water and rotation. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR206ESS01
Near Falls Church, VA 22046
Lloyd B.
Job Details:
11/15/2023
"Cx complained the unit did not cool. Inspected the unit and found that there are lights, but no fans or compressor. The unit seemed to be in a lockout mode. Pressed the freezer and fridge button at the same time and the unit then turned on and began to cool, all functions on the display are now working. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/15/2023
i was able to access unit and replace the heater and thermistor as per previous tech. I found control and damper were working as design. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Westminster, MD 21158
Brian R.
Job Details:
11/15/2023
came out and replaced parts ordered and tested unit. ran dlms and then auto test. unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Marbury, MD 20658
David J.
Job Details:
11/15/2023
"F3e0 main oven sensor errorF1e1 internal errorCx complaint errors appear when trying to use oven. Inspected and verified. Found 2 error codes above. Disconnected power and removed console found mice droppings and nest making under lid. Removed old control and replaced with part that pre id ,found box of part to look pretty rough but control looked good. Installed and reassembled unit. Now I does not power on. Removed console again and found all wires were secure and installed properly. Re ordering control. All burners work properly, will return when pars arrive. Cx was going to call whirlpool to see if they can get that part faster due to thanksgiving. ; ordrng 1 W11564648 (Main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Fairfax, VA 22032
Demonte S.
Job Details:
11/15/2023
Inspected the unit. Found that the cx is saying that the Microwave made a banging noise. Checked power to the unit. I'm getting 122.1 volts at the Main Control Board. I then checked the Noise Filter. No burn marks. Checked the Diode. No burn marks. Also checked the Transformer / Magnetron. No burn marks or any damages seen. Ran three 30 second cycles no noise. Cx has a Damper to the Vent system. When the Fan Motor is going you can here it close. As of now I can't get the unit to make a banging noise. I advised the cx to make a video of it happens again. Unit is working as Designed as of now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details:
11/15/2023
"ARRIVED AND P.O. FLASHING ON DISPLAY CX SAID UNIT IS COOLING BUT RANDOMLY LIGHTS WILL GO OFF AND THAN U.I, WILL STAY ON ORDERING CONTROL AND U.I.; ordrng 1 W11642011 ( Assembly, User Interface (stainless)) and 1 W11556912 (Control, Electronic)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Fort Washington, MD 20744
David J.
Job Details:
11/15/2023
Customer complaint unit was not starting. Timer would start then automatically cut off and say done. Verified complaint found lights still worked properly but would not start. Removed power and removed console. Replaced interlocks with new. Reassembled unit and now is working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Linthicum Heights, MD 21090
Shane M.
Job Details:
11/15/2023
installed part. unit working properly.
We serviced a
WHIRLPOOL N/A
Model ED5VHEXVB01
Near Hanover, PA 17331
Drew B.
Job Details:
11/15/2023
replaced bracket and tested dispences water and ice and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20724
Shawn D.
Job Details:
11/15/2023
replaced right hand door and nameplate and unit now looks good. unit has been cooling great since sealed system repair. unit is good to go
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Rockville, MD 20852
Roberto I.
Job Details:
11/15/2023
"CX complaint noise during cycle.Tested unit, found noisy idler pulley. Replaced part using pre id. unit tested ok. collected $282.09"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit found large tear in freezer gasket and the right hand door gasket is contorted reordering the gasket; ordrng 1 W10830274 (right hand refrigerator) and 1 WPW10714545 (gasket-fip freezer)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Strasburg, VA 22657
Ezra M.
Job Details:
11/15/2023
"noise during agitate. normal at first, then slowly starts to make chirping type noise which becomes louder and more frequent the longer unit agitates. found motor overheating, extremetly hot to touch. ordering motor, actuator and drive pulley; ordrng 1 W10721967 (drive pulley) and 1 W11481722 (actuator) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Dover, DE 19904
Frederick R.
Job Details:
11/15/2023
CX complaint is dryer no heat. Inspected/tested and found the element to be OL. Replaced element and TCo from pre-id. Had CX clean inside of unit out and I lubricated rollers and idler. Put back together and retested. The dryer is now working and heating properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Dover, DE 19901
Frederick R.
Job Details:
11/15/2023
CX complaint is cooling issues. Inspected/tested and found drain tube clogged in back of unit. Cleared drain tube for CX. FC evap prozen over from that. Did see bowed RC evap pan also. CX just payed for a warranty but it hasnt hit its 30days yet. Charged $139 SC feee which was paid by CC. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/15/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Camden, DE 19934
Frederick R.
Job Details:
11/15/2023
"CX complaint is damage to range straight out of box. Inspected and verified. Front glass broken out and damage to foor frame parts. Ordering front glass, handle assembly, supports and hinges. Cannot reschedule due to part avilability; ordrng 2 W11502236 (support)s and 1 W10894130 (glass-door) and 1 W11449263 (handle assy) and 2 WPW10299225 (hinge-door)s"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
11/15/2023
cx has a few issues with unit still. says dispencer does not drain out. tested and checked unit. no codes in unit. also said after new bellow door is harder to shut for her. put some soap on gasket to help close while it breaks in and losens up. will order part needed as well as scheduled cx for 11/22; ordrng 1 WPW10365885 (Detergent Dispenser)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Ashburn, VA 20147
Richard B.
Job Details:
11/15/2023
"CX complant. Microwave quit heating. Prior diagnosis found unit needs switch. . inspected unit and found interlock has two pins broken that hold switch.. reordering interlock switch holder , defective interlock on upper . Will use switch if needed on return RB; ordrng 1 WP8206419 (interlock)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Millsboro, DE 19966
Michael E.
Job Details:
11/15/2023
CX complaint: door switch intermitantly not working. Tested and verified complaint. CX is able to get unit working sometimes by pressing the door switch button repeatedly. Ordering door latch. Scheduled return visit for 11/27 any time; ordrng 1 WP22003593 (latch)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Baltimore, MD 21209
Justin S.
Job Details:
11/15/2023
cx says the unit is getting a f8e0(fan) error code in both the upper and lower oven cycles. after the upper control and fan were replaced there was no change in error codes for both ovens. replaced the lower blower fan and the lower control board and tested. both ovens heated to 350f in 15 min. called tech support and spoke with an austin. file number. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Smithsburg, MD 21783
Andrew S.
Job Details:
11/15/2023
"Cx complaint is that the unit is not cooling consistantly, if one section is too cold the other section will be to warm. Upon arrival I found that the unit is packed with products in both sections and is not able circulate properly. I accessed the FC evap and adjusted the FC temp to max. The fans and compressor are all running normally. I informed the cx that the unit is to full and will have issues consistantly cooling. The unit is functioning as intended. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Midlothian, VA 23113
John P.
Job Details:
11/15/2023
"CXs complaint unit not cutting off when opening door, checked unit found bad door switch. Notified safety said they would not be covering anything else. Replaced switch tested working as designed.; ordrng 1 WP3406107 (door switch JP/VS), used 1 WP3406107 (Switch JP/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/15/2023
"replaced lid, tested, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL02
Near Moseley, VA 23120
John P.
Job Details:
11/15/2023
"Installed control and tested found same issue, replaced harness same issue called techline talked to TJ said issue would be issue with door not engaging switches was advised to watch videos... ordering door and hinges.; ordrng 1 W11600214 (Door) and 1 W11200398 (door) and 1 WPW10128850 (Arm) and 2 W11662213 (Hinge)s and 1 2ct (2ct) and 1 W11449292 (Ui) and 1 W11449277 (Harness)"
We serviced a
WHIRLPOOL OVEN
Model RBD307PVS00
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/15/2023
units upper door inner glas broken. the part lists as no longer avalable.. part sent is larger than glass needed...the customer is trying to locate the glass
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Alexandria, VA 22301
Leon
Job Details:
11/15/2023
The client's complaint was the refrigerator wasn't cooling confirmed. The issue removed everything out of refrigerator and seeing that evaporater drain line was clogged up with some type of food once. I removed the cloggage and remove all the ice in the refrigerator that was building up. Unit started to cool a lot better. Told client give it about 24 hours and everything should be working as it did.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near York, PA 17403
Drew B.
Job Details:
11/15/2023
cx complaint that unit is not lighting the interior of the rc section completely. i found the unit to have the need for the updated serv pointer ebeing inside the years of updated pointer leds per the Technical Service Pointer ordering 12 leds and ordering 4 of the W11632139 (packs of 3 ) for complete updated leds for unit .. in wrnty.. will call to rechd when leds; ordrng 4 W11632139 (updated kits led packs of 3)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Deale, MD 20733
Shane B.
Job Details:
11/15/2023
cx complaint is the unit shutting off during the cycle. when i arrived unit had water in it. display would not power on. inspected terminal box and found it only has 2vac. had cx turn breaker off and back on. voltage dropped to 0 then back to 2vac. found no loose connections at the unit. went to crawl space to try to inspect wiring but crawlspace is sprayed with foam insulation. advised cx to have electrition fix power supply to unit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bear, DE 19701
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not starting. Tested inspected and verified cvomplaint. Found the timer to be defective and not sending 120VAC to the PTS switch. Ordering timer and rescheduled for 11/20/23; ordrng 1 WPW10185982 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Columbia, MD 21046
Robert L.
Job Details:
11/15/2023
"cx complaints moisture on FC door gasket, handle loose and ice melting, temps 38 /8 at arrival , tightened handle, replaced filter, found Fc door not closing fully, over flow in pizza storage, door has slight lean forward, adjusted door , added permagum behind gasket, heat treated gasket, set FC to -2, tested all ops ok, collected $139 visa"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Berlin, PA 17316
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit won't lock to start cycle. Entered diag and found error code F5E3 lid latch fault. Ran test and after draining the latch would click and not advance. Replaced latch using pre-id parts, ran test and unit completed test without further issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"No power , 120vac to unit.. loose connection . reseated and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, PA 17603
Justin L.
Job Details:
11/15/2023
Cx complaint unit freezing items in the rc. Found 32F and ice on vegetables. Verfied damper operation in diag and found test 1 showed 1. Test 2 showed open. Found thermistor failure. Replaced and entered test 2 to show 1. Told cx to give a couple days to correct unit now checks good no further work needed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22307
Leon
Job Details:
11/15/2023
Customer complaint was the microwave wasn't heating? Confirm the issue seeing that the mag was the issue you client already had a mag that he purchased himself and started testing you and it 3 times each time the unit worked to success.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Elkridge, MD 21075
Shawn D.
Job Details:
11/15/2023
"cx complaint unit worked 1 time after last repair. inspected unit then checked for errors and had none, service cycle completed door lock works. ran quick was cycle and left unit on deep water and washer fillled to top agitating the whole time lid unlocked then drained water out and lid locked and moved to rinse and filled again some then moved to spin and started spinning snapped pics of lights. i called cx and she said unit only works 1 time it wont work again she said it freezes on sensing. so i ran normal cycle this time and unit switched to wash with no issues snapped pic of now on normal and on wash. called cx back and told her to try it and if bigger load do not use normal big stack of clothes in room. unit should be good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH00
Near Elkridge, MD 21075
Emmanuel R.
Job Details:
11/15/2023
"Cs unit has water on the floor of Rc, confirmed complaint. I found the drip pan is bowing and over flowing leaving water in the rc. Also found ice buidling up on the icebox fan gasket area and the light in the Fc is out. Customer is only concerned with the drip pan leaving water in the rc. ORdering drip pan kit to resolve his concerns. Customer paid in full.; ordrng 1 W11457241 (drip pan kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near East Berlin, PA 17316
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit makes grnding noise towards end of cycle. Entered diag and found no error codes. Ran test and when unit is at end of cycle, the unit slows down and the grinding noise occurs. Inspected underneath and found the bolt to splutch loose causing the teeth on splutch to grind together. Replaced splutch using pre-id parts, ran test and unit no longer makes noise and completes cycle. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Lancaster, PA 17603
Justin L.
Job Details:
11/15/2023
Cx complaint microwave says open/close. Was able to access unit and verify complaint. Found bottom interlock making contact but top not fully. Found that the door is warped and if you push the top it will make full contact. Ordering door and once in office will need to set return; ordrng 1 W11173813 (door assembly) and 1 W11178521 (whirlpool)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Bear, DE 19701
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not cooling properly. Replaced the compressor and evap from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/15/2023
Per previous tech I was able to access and replace the hinge assemblies. I then tested the unit and found that it is now closing properly and allowing the lid lock to function. Job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/15/2023
Cx complaint is that the unit is not drying clothes and has water leaking from under the unit. Upon arrival I found that the unit is heating. I checked the lint screen and found that it is blowing air out not pulling it in. I removed the vent duct from the wall and found that it is flowing through the vent hose but not past the wall. I found that the exit had something jammed in it not allowing the flap to open. I removed the obstruction and verified that the dryer is now venting properly. Job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Wrightsville, PA 17368
Sal R.
Job Details:
11/15/2023
I was able to access and replace suspenion rods and the tub ring. I tehn ran a manuel high speed spin and a auto test. I found the unit to be opperating as designed. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Dover, PA 17315
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit does start. Entered diag and found no error codes. Ran test cycle and found unit makes buzzing noise during agitation and spin. Inspected underneath and found grease leaking from capacitor. Replaced capacitor using vanstock (W11395618), ran test and unit completed test without further issues. Cx paid $326.02 for full repair. Unit checks good; used 1 W11395618 (capacitor-VS-BM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bear, DE 19701
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Found the evap to be frozen up. Found the brown wire to be depinned on the heater harness. Replaced the heater from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near York, PA 17404
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit doesn't wash dishes. Entered diag anf ound error code F4E3 motor fault. Attempted to run test cycle and unit filled with no activation from pump, unit does drain. Ordering pump, once available contact cx to reschedule; ordrng 1 W11613479 (pump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Red Lion, PA 17356
Sal R.
Job Details:
11/15/2023
CX complaint is that the unit is making hollow ice. I found that the the icemaker when jumped moved to the home position and calls for water. I found low water flow from the fill tube. I advised CX to change filter and check zice after a batch or 2 . No kinked water line found. CX infomred me that she has not changed filter in 5-6 months and is waiting for filter light to come on. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Lancaster, PA 17602
Justin L.
Job Details:
11/15/2023
Cx complaint unit wont lock or go through cycle. Was able to access unit and entered diag to find codes f5e2 lid wont lock f7e0 loss of power f5e3 wont unlock and f2e1. Ran button test and passed. Found 120.2VAC incoming power. Found lidlock shorted control. Ordering parts and once in office will need to set return; ordrng 1 W10812423 (control) and 1 W10810403 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Lancaster, PA 17601
Justin L.
Job Details:
11/15/2023
As per previous visit was able to access unit an replace parts. While replacing gasket found that the door liner is seperating causing the gasket to not sit properly allowing in warm air. Ordering door which will ship to cx house and they will contact to set return; ordrng 1 W11436604 (right side door stainless)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Yorktown, VA 23693
Justin W.
Job Details:
11/15/2023
cx complaint unit not filling. checked unit to find error code f8e1. found cold water valve not actuating. replaced valve from pre id and tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED6200KW
Near New Castle, DE 19720
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit made a loud thump and they havent used it since. On arrival found the unit working as designed. I beleive the noise came from the metal ductwork from there HVAC system in the same room and cx though it was the dryer. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Newport News, VA 23608
Justin W.
Job Details:
11/15/2023
cx complaint door opens to easily and falls down. fixed right hinge. ordering element due to element not on v/s to repair per service pointer W11540964 element replacement covered; ordrng 1 W11537778 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Red Lion, PA 17356
Sal R.
Job Details:
11/15/2023
CX compaint was that the unit had a air gap in the FC door gasket witch was causing condisation. I was able to use a heat gun inorder to help relax the door gasket. Unit test good.;
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW0
Near Dallastown, PA 17313
Sal R.
Job Details:
11/15/2023
"CX complaint s that the unit will not drain. Apon arrivel, I found that CX had the unit pulled away from the wall and the rear panel already removed. I was able to access the drain filter and found no clogg or debris . I was aboe ot enter diag and found the F9E1 error code. I cleared the code and ran a maneul drain in diag. I found the drain motor to come on ,but with a low pulsating grinding sound. I removed the pump and found no clogg in the pump itself. I am ordering 1 drain pump (WPW10605427). I collected $325.68 for service , part, shipping, taxes, and labor charges. CX is paid in full. I have set a return date for 11/17 .; ordrng 1 WPW10605427 (drain pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/15/2023
"customer stated that the units mw door wasnt closing correctly. verified issue and viewed the service pointer. the unit will need the hinges, switches and link; ordrng 1 W11033422 (interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/15/2023
"Cleared ice, replaced fan w/ harness , cover and drain pan . Verified operation . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Brian R.
Job Details:
11/15/2023
cx has multiple issues with unit. says pantry UI does not work and was full of water. also when pulling it out theres a broken wire. also right pantry door not closing all the way doe to broken rail clip to door. when pressing for ice door opens and nothing comes on or ice wont come out. also said water came on one day and was just running out door and wouldnt stop. she said FF left door switch does not work either. he says hes had to shut powr down and reset. unit has a lot of issues all over. will order parts needed for whats seen and needed for today and will need to check unit over again after repair as more parts might be needed. as soon as everything goes through office will schedule.; ordrng 1 WPW10624574 (Power Control) and 1 WPW10675033 (Electronic Control) and 1 WPW10341329 (Dual Valve) and 1 W11123941 (Door Switch FF Left) and 1 W10815669 (L Pantry Door) and 1 W11409809 (R Pantry Slide RS) and 1 W10822606 (Auger Motor) and 1 W11330971 (UI)