Service History 479 - VIA Appliance

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS0

Near Gaithersburg, MD 20877

Julian H.

Job Details: 06/05/2023

replaced thermostat used terminals from tool bag harness ordered was just main for oven no for microwave GAVE CX A CREDIT OF $137.12FOR PART CHARGE AN EXTRA $122.88 FOR $260 LABOR QUOTED CX PIF THRU APP

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 06/05/2023

"not operating properly. found unit stuck in cycle, spin light flashing. cancelled cycle, checked errors, none stored. ran diag cycle, completed normally. rechecked errors. none stored. unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Parkville, MD 21234

Shane M.

Job Details: 06/05/2023

cx complaint the unit is leaking from behind unit. found water line to unit crack going through flooring. cx needs plumber.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Kearneysville, WV 25430

Ezra M.

Job Details: 06/05/2023

"installed new heating element and sump assy. ran diag cycle. error fa-e5, leaking diverter motor, appeared. verified seal in place, wiring secure. reordering sump, ordering wire harness; ordrng 1 W11416363 (sump assy) and 1 W11662347 (harness, main)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Ridgely, MD 21660

Taylor F.

Job Details: 06/05/2023

Cx complaint is unit is having condensation build up in the FC. Replaced diffuser and air duct from previous diagnosis and informed cx to keep an eye on unit for return of moiusture. Was sent out with 2 diffusers. Only 1 is needed. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kearneysville, WV 25430

Ezra M.

Job Details: 06/05/2023

"replaced lower harness, ran full diag cycle, no errors, unit working properly"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Powhatan, VA 23139

Kyle A.

Job Details: 06/05/2023

Cx complaint of unit making a loud whirring noise. Did confirm and found gearcase has leaked all of its oil and has a bad bearing. Cx denied any additional repairs.; ordrng 1 W11393685 (Gear case)

We serviced a

WHIRLPOOL RANGE

Model UMV1170LB00

Near Guilford, PA 17202

Andrew S.

Job Details: 06/05/2023

Upon arrival I foudn that the transformer that was shipped to the cx was damaged and unusable. I am reordering the Trans. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11545871 (Transformer (reorder))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Columbia, MD 21045

Marc M.

Job Details: 06/05/2023

"cx complaint fc completely thawed at one point. inspected and found that today there are normal temps in the fc. did find small bits of frost excess as tho there was previously a defrost failure that has since corrected itself. did switch unit to 8 hour basic, step 2 in test 7 of diag. took pics and documented file, but unit operating as designed today."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/05/2023

cx complaint water is still filling bottom of unit even when no in use. cx has to hit cancel button a couple times a day to drain or it will leak on floor. inspected unit and entered diag and found f6e4. ran auto test and found unit finished test without issue. I found inside of unit smelled really bad. I checked drain line under sink and found drain line falls under drain line for sink. I moved DW drain line up and zip tied it to sink. now line is above drain for sink. I also checked check valve and found it to be working as design. drain line was the problem. unit now checks good.

We serviced a

WHIRLPOOL ICE MAKER

Model WRS588FIHV00

Near Richmond, VA 23237

John P.

Job Details: 06/05/2023

CX complaint unit not dispensing ice checked unit found wires separated at bottom of door.Quoted CX:LW11038917 $707.23$110 labor $15 shipping

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Newville, PA 17241

Fred G.

Job Details: 06/05/2023

cx complaint unit leaves wet dishes at end of cycle. inspected unit and entered diag and found f7e1. amp clamped heater cuircit and found 0 amps in diag when heater was to be on. found thermal fuse and element were faulty. replaced both and retested unit. unit now checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near Richmond, VA 23229

Kyle A.

Job Details: 06/05/2023

Cx complaint of f8e1 error. Did confirm lower fan binding up. Replaced fan unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Carlisle, PA 17013

Fred G.

Job Details: 06/05/2023

i was able to access unit and replace the ice maker as per previous visit. ran test 57 and found unit harvested and found home postion. then ran test 45 and found IM filled with water. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near North Potomac, MD 20878

Julian H.

Job Details: 06/05/2023

replaced ice door & chute for proper sealing tested & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Deale, MD 20733

Shane B.

Job Details: 06/05/2023

cx said since last vist FC section has been building up frost. confirmed complaint. entire inside of FC is covered in frost. door gasket is not sealing along the center edge from about half way up to the top. i removed all frost/ice. replaced control board. heater/evap harness is not correct. heater is very smalll. part number does not match the part number. ordering correct harness/heater. i used heat gun to adjust the door gasket. it is now sealing. restored power and set to recomdned temps. ordering heater with harness for return visit.; ordrng 1 W11650661 (heater with harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ

Near Baltimore, MD 21207

Alexander D.

Job Details: 06/05/2023

"cx complaint unit not powering on, display is going crazy. inspected unit and verified complaint. unit pulled halfway out, front panel removed prior to arrival. also noticed front panel dented before starting. display flashing random patterns fast, can hold cancel and can see it counting down while flashing random patterns and display will turn off. console isnt bubbling and dont see any corrosion on ui board. found power supply incorrect. L1-N:120v, L1-G: 25v, N-G:45v. also noticed wire nuts arent inside the Jbox on unit, but underneath it. advised cx to have electrician correct power supply and call back if issue persists. if cx calls back, send tech with ui(W11651612) and control(W11306302)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hanover, PA 17331

Sal R.

Job Details: 06/05/2023

"CX complaint was that the unit would not drain. I found that the unit has a broken wire at the drain pump connector. I was able to temp secure the connector for temp use. I am ordering 1 lower harness (W11643701) and 1 drain pump (W11399437). Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Chester, VA 23831

John P.

Job Details: 06/05/2023

"CX complaint unit leaking water, checked check unit found heater had separated and melted through bottom of tub causing water to leak through unit and into ceiling below; ordrng 1 W11513977 (Tub shp2cx) and 1 W10518394 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZBD02

Near York, PA 17401

Sal R.

Job Details: 06/05/2023

"CX coiuld not produce a valid receipet. CX is contacting Lowes for POP. Once POP is obtained , she will call back for service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23222

Chris B.

Job Details: 06/05/2023

cx comp unit door will seal and unit isnt level insp unit conf cx comp sealed door with heat gun and leveled unit teested working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17403

Justin L.

Job Details: 06/05/2023

As per previous tech was able to access unit and replace harness. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model MED6000XW2

Near McLean, VA 22101

Jason A.

Job Details: 06/05/2023

MHWX6000XW2 to MED6000XW2 CX complaint DRYER noise. Found idler pulley locked up. Belt & 4 rollers are ALL GOOD. Replaced idler. Test DRYER with heavy load & hi temp. Noise level normal. Called office to calculate labor & parts total & refund of $57.17 to CX > JJ

We serviced a

WHIRLPOOL DRYER

Model wed5050lw0

Near Cooksville, MD 21723

Marc M.

Job Details: 06/05/2023

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Parkville, MD 21234

Shane M.

Job Details: 06/05/2023

"cx complaint the unit isnt washing proper. found F2E1 error. found when in spin mode, unit making alot grinding noises. unit needs gearcase. $616.04 cx paid svc by check."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Hanover, MD 21076

Emmanuel R.

Job Details: 06/05/2023

"Cs jennair fridge icemaker overflowing,Confirmed complaint. I found when the icemaker fills it over flows. Removed icemaker and found a white plug on the catch pan on the icemaker making it over flow.Removed debris tested it. Icemaker timeout and wouldnt cycle but i didnt noticed not water over folowed. Advised customer to allow icemaker to cycle on it own. Issue should be resolved but call us back if any other issue arrise. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Richmond, VA 23221

Chris B.

Job Details: 06/05/2023

cx comp unit is loud apon arrival cx had started load and stated unit is loud found unit is working as desighned and not making no more noise than anyother dryer cx had unit directly under wood steps that may be echoing noise threw home advised cx on use and care unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES1

Near Laurel, MD 20723

Emmanuel R.

Job Details: 06/05/2023

"Cs burners not lighting , confirmed complaint.I found the LF burner knob is deformed and frayed , it wont hold on to the manifold to turn the valve it just spions.Replaced knob and tested unit. Also found the LF and RF burners are deformed aswell and its not allowing a good air fuel mixture.They only light up when you blow into them. Ordering front burners.; ordrng 2 WPW10515455 (burner front)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ04

Near Baltimore, MD 21216

Alexander D.

Job Details: 06/05/2023

"replaced transformer, magnetron, diode and capacitor. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near Vienna, VA 22182

Simon

Job Details: 06/05/2023

CX complaints refrigrator not cooling .UNIT checkes evap fan and thermistor not working CX want know the estimate parts price and labor .CX paid sevice call $120.SZ

We serviced a

WHIRLPOOL STACKABLE

Model wet4027hw2

Near Henrico, VA 23238

Kyle A.

Job Details: 06/05/2023

Cx complaint of unit not heating. Did confirm blown tco. Replaced tco and unit is now as designed.

We serviced a

ROPER DRYER

Model RED4516FW0

Near Dillsburg, PA 17019

Fred G.

Job Details: 06/05/2023

cx complaint unit sometimes takes two cycles to dry items. I found unit does heat and found air flow is good. I found units heater element is cycling as design. I found cx washer is leaving clothes wet at end of cycle due to being off balanced. cx dryer is working as design.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Midlothian, VA 23112

John P.

Job Details: 06/05/2023

"CX complaint unit making noise verified complaint, found fan surging causing noise.; ordrng 1 WP67006337 (Blade) and 1 W11661931 (Fan) and 1 W11159728 (Seal)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Westminster, MD 21158

Brian R.

Job Details: 06/05/2023

cx complaint is unit is not cooling like it should. says fridge is starting to warm up and stopped making ice and temps are going up in freezer and back wall os frozen over. tested and checked unit. found back wall froze over bad and about 1 inch of ice on outter back wall. units temps set all the way up to try and comp temps. will order parts needed. will also get evap fan incase plug for harness is needed. advised cx to try and have unit defrosted for when we come back. office will schedule when parts are in.; ordrng 1 W11650661 (Heater) and 1 WP2315549 (Evap Fan) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Brian R.

Job Details: 06/05/2023

cx complaint is units cooling is still shut down and not cooling. he replaced water line as well. pulled unit and had 120 at wall and compressor. compressor not runnin and cold. lights and fans check. pulled control and no burnt spots and all plugs tight. board is warm but things are running and on as well. compressor wont start and run. he said he heard a noise back there then nothing. will order parts needed and office will schedule. cx not happy as he said a compressor should of been ordered before and all the down time of his unit. asked to be scheduled as soon as we can.; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Heat Loop) and 1 W11504447 (Coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Brian R.

Job Details: 06/05/2023

cx complaint is with unit powering off and on at times as well as ice issues and maybe temp issues at times she said. took temp readings first of 12 in freezer 42 in fridge 23 through ice maker. ice maker fan didnt seem it hits high speed. lights and fans check. called techline and recording said there doing update training and call back in 2 hours. went ahead a replaced UI and Control on unit. placed cx back on my schedule for end of the day wednesday 6/7/23 as they are close to home and will recheck and call unit in again as tech line is closed at the moment. already worked everything out with her. just add job to my schedule wednesday.; schdld next appmnt for 6/7 WED PM

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Henrico, VA 23238

Kyle A.

Job Details: 06/05/2023

Cx complaint of unit leaking. Did confirm and found pressure sensor error on unit. Could not blow through pressure hose. Ordering hoseing and control. Will need second tech due to having to removed upper dryer.; ordrng 1 W11629601 (Control) and 1 W11662155 (Upper harness) and 1 W11417071 (Lower harness) and 1 2tech (2 tech)

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Elkridge, MD 21075

Justin S.

Job Details: 06/05/2023

the unit is not spinning but i hear the motor trying. replaced the cap with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11428524 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Glen Allen, VA 23059

Kyle A.

Job Details: 06/05/2023

Cx complaint of cooling issues. Did confirm and found freezer at 17 and rc at 44. Checked rear compressor connection with soapy bubbles and found no leaks. Orderin evap and drier for return and will pressure check with nitro.; ordrng 1 W11598434 (Evap) and 2 W11109499 (Drier)s and 1 2cnt (2cnt)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21702

Brian R.

Job Details: 06/05/2023

cx complaint is the unit has not really worked since she got it. says now unit wont run and just flashes lights. tried running auto test but unit did fill tests and when motor tried to kick on it buzzed and vibrated a few seconds then nothing and no lid lock either. pulled unit to find wire broke at drain pump. unit will need hardess replaced. will order parts needed. office will schedule.; ordrng 1 W11643701 (Lower Harness)

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Richmond, VA 23236

Joseph D.

Job Details: 06/05/2023

"No answer, door or phone numbers. Left message , scheduled for next visit.; schdld next appmnt for 6/14 WED !"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Frederick, MD 21701

Brian R.

Job Details: 06/05/2023

no answer at door. tried to call and busy. waited about 20 min and moved on. they will need to reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Richmond, VA 23225

Joseph D.

Job Details: 06/05/2023

Unit with failed lower hinge on refrigerator door and bump stop ordering both.; ordrng 1 W10407175 (Bumper) and 1 W11320488 (Hinge)

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Dillsburg, PA 17019

Fred G.

Job Details: 06/05/2023

"cx complaint unit goes off balance a lot and makes noise. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished test but belt was slipping and making noise when in spin cycle. i then did a manual spin and found unit shakes very hard emty. lifted unit and found gearcase oil all over splutch. unit needs gearcase, splutch, spin basket, drive belt, 2 call count to correct issue. once cx gets spin basket cx will call to set up a return visit.; ordrng 1 W11454741 (gearcase) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W10554251 (spin basket) and 1 WP21366 (spanner nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT540HAMZ0

Near Laurel, MD 20724

Emmanuel R.

Job Details: 06/05/2023

Cs Dw door swing open really fast.Confirmed complaint. I found the bushing on the right hinges has frayed and no longer attaching to spring. Ordering bushing clip for right side hinge.; ordrng 1 WP8268990 (bushing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Severn, MD 21144

Justin S.

Job Details: 06/05/2023

e unit is leaking from the valve. replaced the valve and retested. the unit is cooling good. the unit is now ready; ordrng 1 WPW10279909 (valve-inlt)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Richmond, VA 23234

Joseph D.

Job Details: 06/05/2023

"Calibrated, levelled and raised unit. Suspension weak. Must replace when available. ; ordrng 1 W10821956 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waldorf, MD 20601

Justin S.

Job Details: 06/05/2023

replaced the compressor and the evaporator and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 06/05/2023

cx complaint unit not cooling properly. inspected unit and verified complaint. evap overfrosted. cleared frost with steamer and found brown wire to heater backed out. plugged wire back together and taped it so it wont back out again until return visit. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Barboursville, VA 22923

Eric F.

Job Details: 06/05/2023

"Confirmed cx complaint unit leaking from rear. Found inlet valve connection to ice maker fill line leaking around fitting. Fill line is fully inserted, unable to stop leak. Ordering valve and fill line.; ordrng 1 WPW10279909 (valve-inlt) and 1 W10823511 (tube-water)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Rockville, VA 23146

Kyle A.

Job Details: 06/05/2023

Cx complaint of stove top light not operating. Did confirm and found relay for the light has cracked. Ordering control for return. Installed new bulb.; ordrng 1 W11545876 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/05/2023

Found 4 cm scratch on the door near the handle took Quickpics ordering new refrigerator door. Informed cx could take up to 6 to 8 Weeks for Door and to check the door upon arrival for damages give a call once it has arrived ; ordrng 1 LW10912110 (dor-fip stainless)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Richmond, VA 23225

Joseph D.

Job Details: 06/05/2023

Unit with failed compressor must replace when available 3 count please ss; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evap) and 1 W11504449 (Coupler 1) and 1 W11506619 (Coupler 2) and 1 4387444 (Evap kit)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near New Carrollton, MD 20784

Justin S.

Job Details: 06/05/2023

cannot find this unit. already completed in the lowes system.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Midlothian, VA 23112

John P.

Job Details: 06/05/2023

Cxs complaint unit not closing found strike separated ordering strike; ordrng 1 W11545309 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Frederick, MD 21701

Justin S.

Job Details: 06/05/2023

the unit is not cooling very good. the compressor is active but not the evaporator fan. found the fan is getting voltage. replaced the fan with vs and retested. the unit is now cooling good. the unit is ready

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/05/2023

"Confirmed cx complaint unit not engaging wash cycle. Found service pointer pertaining to issue, found potential damage to lid latch. Ordering capacitor, latch and control.; ordrng 1 W11395618 (capacitor) and 1 W11513246 (control) and 1 W11513248 (latch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/05/2023

"Confirmed cx complaint that unit is intermittently sounding over temp alarm. Cx has not loaded unit since purchasing it, unit is just cooling the air in the cavity. advised cx to stock unit and to call back if over temp alarm persists after having unit stocked for 24 hours."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Burke, VA 22015

Lloyd B.

Job Details: 06/05/2023

"Cx complained the unit made noize during dispensing. Inspected the unit and found that the noise went away after 45oz was dispensed, but would eventually come back. Installed new fiter head and tested and the noise persisted. Installed new water valve and tested and there was no longer a noise. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Petersburg, VA 23803

John P.

Job Details: 06/05/2023

CX complaint unit leaking water after install. Confirmed CX complaint of unit leaking from corners of unit. Checked unit with dishes installed and unit no longer leaking. Ran 30 mins while waiting with no leak. Called techline talked to Austin said he was documenting and have CX observe unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/05/2023

Cx complained of an error code. Inspected the unit and found that the display does not work as designed. Unit needs new user interface; ordrng 1 W11460962 (user interface)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Madison, VA 22727

Danny R.

Job Details: 06/05/2023

cx sgates unit is making noise and banging i found tub ring isnt drainingb well and spoilling water and the rods are bent making it shake will need ring amnd rods for unit; ordrng 1 W11400156 (rods) and 1 W11590590 (tub ring)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bel Air, MD 21014

Neil H.

Job Details: 06/05/2023

cx complaint the unit was making noise found the blower split replaced and unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Madison, VA 22727

Danny R.

Job Details: 06/05/2023

cx states unit unit wont start . i found line wont conection on control lose reseated power to control now it works fine checksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bel Air, MD 21015

Neil H.

Job Details: 06/05/2023

complaint the the unit making rattling noise found the shield hitting the housing vibarting and causing the sound/noise removed front and took housing apart secured screws to the housing and adjust the shield unit back together and sounds good now.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Frederick, MD 21703

Brian R.

Job Details: 06/05/2023

cx complaint is no ice and water out door. said thought it was a power issue and shut unit down a bit and it never started to work. units O-O-W and he knows. checked ice bin and pulled it out and there was wet ice as well as water that went all over. when pressing paddle no response from ice or water. checked temps at 10 in freezer 52 in fridge. unit set at 0 and 38. he said all lights come on at times as well as alarm light. temps up in fride. evap clear.temp alarm flashes. went over unit with him and advised we need to replace control to correct issues and test unit more. units have a electrical issue and control needed. nothing to valve or auger or even open chute. went over unit him and quote. she wants to talk it over and give us a call back. quote given. ; ordrng 1 W10890094 (Control 257.03)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDW03

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/05/2023

"Cx complaint of unit not cooling. Did confirm heater was improperly mounted, causing ice to build up under air guide, pushing the aire guide into the fan jamming it. Reseated heater and thawed drain. Unit is now as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Manassas, VA 20111

Demonte S.

Job Details: 06/05/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Deli User Interface isn't working. Checked the Harness to the Deli Drawer. Found that the Orange with Black Tracer Wire is broken. Unit needs Deli Harness. ( This will need to be 2 counted and allow the tech extra time for the repair all doors will have to come off and we will need to split the unit to replace the wire. ) ; ordrng 1 W11170612 (Whirlpool Refrigerator Pantry Drawer Wire Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23221

Chris B.

Job Details: 06/05/2023

cx comp unit freezes food in rc insp unit found fc at 0 degrees found unit set to rec setting found gap in rc door adjusted door tested unit working as desighned advised cx of how unit works and to try and keep stuff away from vents

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Centreville, VA 20120

Demonte S.

Job Details: 06/05/2023

Inspected the unit. Found that the cx is saying that the Upper / Lower Racks are rusting. Checked both racks. Found rust on both Upper/ Lower Racks. Unit will need both set of racks. ; ordrng 1 W10909088 (Whirlpool Dishwasher Upper Dishrack) and 1 W10161215 (Whirlpool Dishwasher Lower Rack)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Ricardo S.

Job Details: 06/05/2023

"Cx complains that th Rc is at 72 degrees, inspected unit, Fc temp read at 3 degrees, ok.. no air flow.. fan not working, so i remove the evaporator cover, found a bad conneciton on evaporator fan motor, now the fan works .. air flow on air tower cks ok"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 06/05/2023

Cx complaint unit is not working properly inspected unit found the timer stem has snapped off time from the inside of timer ordering the part; ordrng 1 W11566735 (Timer)

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Laurel, MD 20724

Emmanuel R.

Job Details: 06/05/2023

"Cs unit has a abnormal shape on the Console, confirmed complaint.I found the console deformed on the console near the UI.Ordering console.; ordrng 1 W11026866 (panl-cntrl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYW03

Near Vienna, VA 22182

Simon

Job Details: 06/05/2023

"CX complaints both sides refrigrator not cooling .UNIT checkes FOUND LEAK .ordered comprossor ,starter ,capacitor,drier and grommet.seal system tech.THREE COUNT.CX paid service call $120 parts covered .LABOR will pay in return visit.SZ; ordrng 1 W10200250 (COMPRESSOR ,DRIER ,STARTER,CAPACITOR AND GROMMET)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Felton, DE 19943

Frederick R.

Job Details: 06/05/2023

CX complaint is DW leaking. Inspected/tested and found unit leaning forward which has caused to water to leak down front of tub separating from the ruber cover and leaking into drip tray and onto floor. Picks if the results of hard water dripping submitted. Raised front of unit up to keep the water from dripping. CX paid the #120 SC by check# 4496. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 06/05/2023

"CX complains unit is showing f2e2-no response from UI error. Was able to replace UI with pre I.D. part. Tested unit, unit is now working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Felton, DE 19943

Frederick R.

Job Details: 06/05/2023

CX complaint is freezer a no cool. Inspected/tested and found when doing amp draw the compressor shoots up to 18a and down to 6a before it shuts off. CX has had multiple visits by other companies while unit was in warranty and issue was never resolvedSpoke to at WPTL. Referred to Trade Care. Spoke to Kerel Trade care will not help CX. CX does not want to proceed with SS repair after explaining prices. Paid the $120 SC fee by CC. Job is complete. Verified CX email

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 06/05/2023

"Was able to access unit and replace parts per previous visit. Tested unit and heated tov 400*F for 10 mins. Unit held temp and worked as designed, no further work needed. CX EMAIL CHANGED AND CONFIRMED."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB

Near Bel Air, MD 21015

Neil H.

Job Details: 06/05/2023

replaced the adjusters needs 2 stoppers for upper rack; ordrng 2 WPW10508950 (Whirlpool Dishwasher Dish Rack Slide Rail Stop)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Centreville, VA 20120

Demonte S.

Job Details: 06/05/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cool again. Checked the Compressor Section found a pin hole leak on the Discharge & Suction Side. Brazed & Silver solder both lines. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Checked all lines with Soap Bubbles. No leaks found. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/05/2023

cx complaint unit was working after i replaced control then days later of using the dispenser wasn't opening again this visit i replaced the dispenser

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Waynesboro, PA 17268

Andrew S.

Job Details: 06/05/2023

Per previous diag i was able to access and replace the auger motor yoke and divider. I then tested the unit and found that it is now dispensing ice as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 06/05/2023

"cx complaint unit not starting the clutch is slipping and gearcase leaking oil total. 1,118.05 cx will replace unit $120 collected; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase) and 1 W10915700 (stator) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Taneytown, MD 21787

Bernard M.

Job Details: 06/05/2023

"Cx complaint unit won't start. When arrived found the lights on and set for preheat. After several minutes the bake element came on but was slow to preheat. When manually pressing in door latch the lights stay on. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11616687 (UI) and 1 W11598123 (door latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Abingdon, MD 21009

Neil H.

Job Details: 06/05/2023

"cx complaint the temps will go down to 35 at times in rc then will go to 44 always changing inside unit and the u.i. dimming and no chime replaced the rc fan/thermistor,control, and u.i. unit put into test dia and fans all running strong and consistant unit tested good and now u.i. chimes"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/05/2023

"Cx complaint unit wouldn't power on. Unit is on its own dedicated circuit. Tripped breaker and unit didn't power on. Accessed the junction box and found unit didn't have proper voltage. All connections checked good. Unplugged unit and found proper voltage at the outlet, plugge unit back in and it came on. Entered diag and found no error codes then ran test cycle and unit completed test without any issues. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Edgewood, MD 21040

Neil H.

Job Details: 06/05/2023

cx complaint the cooktop not sparking none of the burners ordering new spark module and harness; ordrng 1 W10906162 (harns-wire) and 1 WPW10475149 (module-spk)

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/05/2023

Replaced console duen to the speaker volume going down. Entered diag and found no error codes stored. Ran test and unit completes test without issues. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near ,

Taylor F.

Job Details: 06/05/2023

"Cx complaint is unit not dispensing ice. Tested inspected and verified complaint. Found the yoke to be stripped out on the motor shaft. Ordering divider, impeller, and yoke. Cannot rescheudle at this time.; ordrng 1 WPW10309864 (divider) and 1 WP63052-2 (impeller)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Inwood, WV 25428

Ezra M.

Job Details: 06/05/2023

"squeaking noise from belt sliding on drive pulley. verified all parts installed correctly, basket spinning freely. ordering belt, actuator, drive pulley and drive motor.; ordrng 1 W11283592 (motor-drve) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/05/2023

replaced outter and inner door with arm tested 6 times only once did light not go go before had to hold door to strart cycle now door closing cusotmer stated builder spoke with whirlpool and unit is to be replaced if this does not fix issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Shiremanstown, PA 17011

Cody H.

Job Details: 06/05/2023

"CX complains unit is building up frost due to unit FC door not sealing correctly. Found the top of the FC door seal had a slight gap allowing warm air to enter the FC causing frost build up. Was able to heat gasket to form and get a good seal. Unit is now working as designed, no further work needed. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elkridge, MD 21075

Marc M.

Job Details: 06/05/2023

"cx complaint unit not freezing items or producing ice. inspected unit and found higher than normal temps in fc (24 degrees). attached guages to check pressures. found 17inch vacuum on low side and 75psi at the high side. compressor, evap and drier (uv dye equipped) have been replaced. contacted techline and am instructed to charge 140psi of nitrogen ON TOP of the r600a existing in the system. following nitro charge willl inspect for leaks and report back to techline in case of cabinet leak/non-repairable; ordrng 1 W11580057 (compressor) and 1 W11625643 (evap) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/05/2023

Did not receive ordered part. Re-ordering part.; ordrng 1 W11648068 (harness+power cord)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/05/2023

last vist found frigde evep froze over this vist replaced evap when removing thermistor from old evap wire nolonger attach replaced tested gave it a few mins temos started to drop

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near York, PA 17406

Sal R.

Job Details: 06/05/2023

CX complai t was that the unti would make an intermitant sound during the agitation and spin cycles. I found evidance of the sheild tapping the floor under the unit when a wet heavey load is in. I also found all 4 feet raised keeping the unit close to the floor. I lowered the feet to raise the unit. Unit test good. Service is covered under VIA 30 day warraty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Manassas, VA 20110

Demonte S.

Job Details: 06/05/2023

Installed new Freezer Door & Silicone to Liner. Heated the Door Seal with Heat Gun. Door is Sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model LSQ9659PW4

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/05/2023

"basket not spinning. just loud hum from motor. found gearcase leaking oil, will need gearcase as well. cust declined repair."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72ehl03

Near Idylwood, VA 22043

Christian C.

Job Details: 06/05/2023

"Installed ui, control, and evap cover. Fan running good. Unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 06/05/2023

"unit storing error f9-e1, not locking in manual activation, drain pump will not turn on, unit says lid not closed when trying to start a drain and spin cycle. ordering latch, control, drain pump and harness; ordrng 1 W11394572 (door latch) and 1 W11543997 (control) and 1 W11399437 (drain pump) and 1 W11591637 (lower wire harness)"

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