We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Potomac, MD 20854
Julian H.
Job Details: 06/09/2023
CX complaint about unit not washing inspected & found errors F4E3 motor not running F7E1not heating let auto test run & found power to motor 120vac but not movement also found that top adjusters are separating causing top track to fall on one side crating problems with load need parts; ordrng 1 W11665769 (sump/motor) and 1 W10712395 (adjuster)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUDR204KPA00
Near Washington, DC 20005
Samuel R.
Job Details: 06/09/2023
cx complaint unit is makign gurgling sound.inspected unit and found the unit to make normal sounds.even looked at unit next to it and made same sounds.unit checks out good and is cooling properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20001
Samuel R.
Job Details: 06/09/2023
installed parts and tetsed unit now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Washington, DC
Samuel R.
Job Details: 06/09/2023
tested unit with clear door and found unti to be performing as designed unit checks out good and no strange sounds
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Baltimore, MD 21209
Shane M.
Job Details: 06/09/2023
cx complaint the unit isnt working proper. found no errors in system. passed test mode. cx used to a older machine. advised unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Brandywine, MD 20613
David J.
Job Details: 06/09/2023
F8e1 no fill/long fill CX complaint unit is not filling unit inspected unit and placed unit into diagnostic mode. Found error code above cleared error code and ran test cycle and found when unit is filling the cold valve barely has any water coming out of it. Hot valve is a little better. Unit completed diagnostic cycle and all other features sound good checked for error codes again and no error codes were present this time but the unit definitely has a very slow cold water dispense. Customer lives on a well and its possible valve is clogged with sediment from well. Ordering part for return visit and will arrive in Park comes in. ; ordrng 1 W11127357 (Inlet valves)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 06/09/2023
CX complaint is food freezing in fridge. Inspected/tested and found CX had RC temp set to 33deg and then all kinds of freezable products on the top shelf. Set RC temp to 37deg and went over use and care of unit for CX. Fridge is working as designed. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Round Hill, VA 20141
Ricky E.
Job Details: 06/09/2023
"customer stated that the units fzr led was out. verified issue and replaced lamp, unit cks ok... also the floor in the home is warped, so the red will not level so the mullion will not enguage.. customer contacting builder"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/09/2023
CX complaint is clacking noise from WM. Inspected unit in preperation to replace parts from prior diagnosis and found gearcase oil sprayed all over rotor and inside walls. Removed rotor/stator cllutch and found oil on gearcase seal.. Unit needs gearcase and rotor. Spoke to VL and she rescheduled CX for next Thurs. 2 ct gearcase; ordrng 1 W11449841 (gearcase) and 1 W10915701 (rotor)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Carlisle, PA 17013
Fred G.
Job Details: 06/09/2023
cx complaint unit sometimes doesnt finish cycle and shuts off. also finds wet clothes at end of cycle at times. inspected unit and entered diag and found f5e2. cleared code and ran test 12 and found unit did finish with out issue. I did find drain pump was drain water and bellow was clean a free of debris. Id like to replace the lid latch and will use the control on the return visit due to latch being replaced in march. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11565030 (door latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/09/2023
CX complaint is DW leaking. Replaced water inlet port per prior diagnosis. Leveled and set unit in place for CX. Tested unit and it is no longer leaking and is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 06/09/2023
"Cs unit is leaking water from water valve, confirmed complaint.I found the water valve is frayed and has a crack going down the base of plastic.Ordering water valve.; ordrng 1 W11455388 (water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS04
Near Potomac, MD 20854
Julian H.
Job Details: 06/09/2023
replaced parts resume operation icemaker filled MUST WAIT 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leesburg, VA 20176
Ken M.
Job Details: 06/09/2023
"Customer stated that the unit would not power on after last visit. Confirmed the power key was unresponsive. Put unit into diagnostics and the unit woke up and started responding properly. Power the unit on and off several times to confirm it was responding properly. No further action needed at this time, but if this issue reoccurs, recommend replacing the console(W11591400)."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fulton, MD 20759
Alexander D.
Job Details: 06/09/2023
"cx doesnt have pop at this time, can only find an email from lowes saying his warranty is about to expire on 7/15. called office and we're able to add 8weeks to actual goods issue date to make purchase date 6/15/22. cx complaint wheels falling off of upper rack and when cx tried to run unit without upper rack in, the unit leaked. inspected unit and verified complaint. replaced adjusters. ran autotest cycle, no leaks. seems unit leaked because cx ran it without upper rack in and feed tube was shooting water at the door. advised cx to monitor and call back if unit is still leaking and to put a towel under door for the first few cycles they run to be sure its not leaking anymore. unit is now working properly at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Norfolk, VA 23513
Carl A.
Job Details: 06/09/2023
"cx complaint of unit not wroking,checked unit to find the following error codes F4E3,F7E1,found the sump and motor to doa ordering parts needed for repairs; ordrng 1 W11025157 (sump and motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdf330pahs5
Near Suffolk, VA 23435
Justin W.
Job Details: 06/09/2023
cx complaint unit not working. checked unit to find error codes f4e3 and f7e1. found sump not working ordering parts needed to complete job; ordrng 1 W11025157 (sump)
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL18IGX00
Near Stone Ridge, VA 20105
Ricky E.
Job Details: 06/09/2023
customer stated that the unit wasnt making ice. verified issue and fnd units icemaker has a faulty motor... need part...; ordrng 1 w11646196 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Richmond, VA 23227
Chris B.
Job Details: 06/09/2023
replaced gear case balt and splutch tested calibrated unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Dover, DE 19904
Taylor F.
Job Details: 06/09/2023
"Cx complaint is cold water stuck on. Tested inspected and verifed complaint. Found when the cold water is turned on at the wall, the washer starts filling. Found the inlet valve to be defective. Repalced inlet valve from VS and unit is now working as designed. Job is complete.; ordrng 1 W11038689 (valve TF VAN STOCK), used 1 W11038689 (VALVE TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/09/2023
cx complaint doors not aligned - refrigerator - left side higher checked unit and found roller with level leg warped not allowing to level unit causing doors be not level and allowing warm air in . ordering both rollers for repair .; ordrng 1 WPW10515763 (roller) and 1 WPW10515762 (roller)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rochelle, VA 22738
Eric F.
Job Details: 06/09/2023
"Rebuilt unit. Worked outside of cx home to do work, cx not currently at home, unable to confirm unit function. Instructed cx to call back if any further issues."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Glen Allen, VA 23059
Chris B.
Job Details: 06/09/2023
replaced drain pump tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Culpeper, VA 22701
Eric F.
Job Details: 06/09/2023
"Confirmed cx complaint unit not cooling. Plugged unit in, confirmed compressor function. Found minimal frost pattern on evap, unit low on coolant. Ordering sealed system job, requesting 3 count sealed system + 1 component.; ordrng 1 W11578004 (evap) and 1 W11580057 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Quinton, VA 23141
Orbie
Job Details: 06/09/2023
"replaced control, everything else working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/09/2023
"cx complaint of unit not working,checked error codes to find the F1E1 , board failer ordering board and lid lock fo repairs; ordrng 1 W10404050 (lid lock) and 1 W10711300 (CONTROL BOARD)"
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0JS2
Near New Market, MD 21774
Sal R.
Job Details: 06/09/2023
CX compolai t was that the burners on a low setting would burn food. I was able to edjucate cx on lowing the flame. I adjusted the flame and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waynesboro, VA 22980
Danny R.
Job Details: 06/09/2023
"found terminal harness had failure replaced with van stock and check ok now runs and heats; ordrng 1 279318 (terminal wire set) and 1 drvs (dr vs), used 1 279318 (terminal set wieres) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Purcellville, VA 20132
Ricky E.
Job Details: 06/09/2023
"customer stated that the burners were too high on low settings.. verified issue and adjusted burners down, unit cks ok.."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Falling Waters, WV 25419
Andrew S.
Job Details: 06/09/2023
Cx complaint is that the unit is shutting off during the cycles. upon arrival I found that the unit is stopping mid cycle. I am ordering the control. I was able to set the return visit for THursday 6/14 AM.; ordrng 1 W11603811 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gx2fhdxvy05
Near Lititz, PA 17543
Justin L.
Job Details: 06/09/2023
As per previous visit was able to access unit and clear ice to replace parts. Replaced and set up control unit now checks good no further work needed. Collected for labor cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Chesapeake, VA 23322
Zachery R.
Job Details: 06/09/2023
"cx complaint unit leaking from icemaker, and water leaking from icemaker into ice bin is casuing ice to clump not allowing unit to dispense ice. checked unit. come to find block of ice in fill cup, applied permagum around fill tube, cleared fill cup, icemaker would not complete harvest, icemaker is defective, quoted cx, cx approved repair, replaced icemaker, tested, no signs of any leaks, advised cx to dump first couple batches of ice. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX7DDEXDSM01
Near Beltsville, MD 20705
Sherwood
Job Details: 06/09/2023
cx complaint not cooling. arrived and installed part. tested after install. repair complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/09/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Baltimore, MD 21209
Shane M.
Job Details: 06/09/2023
cx complaint the unit isnt washing proper. found error codes F2E3 & F7E7. raned calibration mode & test mode. F2E3 appeared back both times. ordering console board w main control.; ordrng 1 W11481116 (control) and 1 W11513246 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 06/09/2023
Cx complaint not cooling. Was able to access unit and found defrost failure due to wire in harness failure. Was able to clear ice and replace part with pre-id unit now checks good no further work needed
We serviced a
JENNAIR DISHWASHER
Model JDPSS244LL2
Near Elizabethtown, PA 17022
Cody H.
Job Details: 06/09/2023
"CX complains unit is having error f8e4- overflow switch, everytime they use unit. Unit is within warranty according to entitlements, cx does not have POP due to just taking ownership of home. Unit is powered off on arrival. Found unit to have water in drip tray, cleared water from drip tray and restored power to unit, unit no longer shows error. Ran unit through diagnostic cycle to see if source of water could be found. Unit ran through with no issues. Ran unit through quick cycle with load, unit went through quick cycle with no issues. CX asked to run unit through cycle they normally use just for verification, ran unit through CX prefered cycle, after about 40 mins of running unit began to shows signs of failure. Found unit tub to have failed and needs replaced. CX to contact office.; ordrng 1 W11409866 (tub) and 1 w11434044 (valve)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/09/2023
"Replaced all parts except pump, ran test cycle, unit completed test withouturther issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elizabethtown, PA 17022
Cody H.
Job Details: 06/09/2023
Was able to replace parts per previous visit. After installing parts unit slider is making more noise than before in spin and agitate. Unit spin basket is also failing and will need replaced. Ordering slider and spin basket for return visit. CX to call into office when spin basket arrives after approval.; ordrng 1 W10734521 (slider) and 1 W11178227 (basket)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR36IGX00
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/09/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Staunton, VA 24401
Danny R.
Job Details: 06/09/2023
unit was dead from power board nothing running installed control fans and compressor came on checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Ashburn, VA 20148
Ricky E.
Job Details: 06/09/2023
customer stated thart the ff door isnt sealing.. verified issue and fnd units door at the hinge has oblonged... this has been an ongoing issue. the door leaks air due to this as well... need door assy... also the customer said that items have begun to freeze in the ff section... need parts...; ordrng 1 LW10803934 (dor-fip) and 1 WP2258681W (shim) and 1 w11595220 (control box assy)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Clarksville, MD 21029
Alexander D.
Job Details: 06/09/2023
"unit within 30days of previous service call and one year since bulb was last replaced. cx complaint MW light burnt out again. cx mentioned that the previous times bulb was replaced, the new ones seemed dimmer than usual. upon arrival found new bulb damaged because it was under all the boxes in my bin, pic saved. tested transformer and found it has 120v going and 12v coming out. cant find anything in tech sheet about what voltage is supposed to come out of transformer but IPL description says 20v. transformer is $245 and dont want to charge for it if its not needed. reordering bulb and returning with preid transformer and socket(charge for them if needed). returning tech, replace bulb then see if cx says its dim, then replace transformer if needed.; ordrng 1 W10886919 (lamp(REORDER))"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Jason A.
Job Details: 06/09/2023
CX complaint MW+O Oven slow to preheat & doesnt maintain temps. Oven is jammed into cabinet. Unable to move unit out even 1/4' CANNOT BUDGE!!! CX will call builder to pull out the unit so we can return to service. CX will make sure unit can be pulled out by at least 12inches & call office when this is completed > JJ; saved tckt
We serviced a
WHIRLPOOL OVEN
Model RBS245PDB
Near Richmond, VA 23225
Joseph D.
Job Details: 06/09/2023
Replace inner door glass unit not working as designed no other issues found
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Severn, MD 21144
Dustin F.
Job Details: 06/09/2023
"COntacted CX, she wants to reschedule. wants office to contact her; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Richmond, VA 23236
Joseph D.
Job Details: 06/09/2023
a replaced heater with newly designed part unit working properly heating as designed no ice buildup at time of visit original heater was intact
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 06/09/2023
"Confirmed cx complaint unit not washing properly. Found gearcas failing, grinding loudly on agitate. Quoted cx for gearcase replacement, cx paid 120 diagnostic, not going to pursue repair.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Glenwood, MD 21738
Alexander D.
Job Details: 06/09/2023
cx complaint unit leaking from back. unit uninstalled and moved to garage prior to arrival. cx showed me video of condensate drain pump leaking from hose connections. preid drain pump isnt the kit that comes with the hoses. ordering drain pump kit that comes with all the hoses that connect to it. part in stock. scheduled return visit for 6/15. took pics of floor and cabinet damage and advised cx to contact cx service for resolution; ordrng 1 1901A (drain pump kit(INSPECT))
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Middletown, VA 22645
Ezra M.
Job Details: 06/09/2023
"releveled new unit, discussed loading and detergent use. unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2023
"cx complaint of not bening able to get water fliter out ,removeed water fliter tested unit works as designed cx owes"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AS0
Near Hampton, VA 23666
Orbie
Job Details: 06/09/2023
upon arrival cx power was out. advised to reschedule to properly diagnose unit. cx agreed.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MVWB835DW5
Near Silver Spring, MD 20903
Sherwood
Job Details: 06/09/2023
cx complaint was excessive lint on clothing. arrived and spoke with cx did info me they were hang drying the clothes. called tech line did advised cx to use dryer to remove lint after wash.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2023
"cx complaint of water beening to low but to high, going to need a regulator to fix problem ordering parts needed for repairs; ordrng 1 W10786952 (valve) and 1 W10267701RP (tube-water)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near New Castle, DE 19720
Taylor F.
Job Details: 06/09/2023
Cx has an extended warranty for this unit and thought it was dispatched under warranty just like her fridge. Cx is going to call her warranty company and get the job dispatched properly. Closing the ticket at this time. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, PA 17512
Justin L.
Job Details: 06/09/2023
Cx complaint unit not working. Was able to access unit and found F3E2 pressure system fault. Removed hose and blew through to find air not going through. Inspected and found hose kinked and harness damage. Unkinked and was able to get unit to go through auto test but will need harness for complete repair. Once in office will need to set return; ordrng 1 W11643701 (lower harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS1
Near Pikesville, MD 21208
Shane M.
Job Details: 06/09/2023
installed console. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2023
raplced parts tested unit works as designed
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS4
Near Bristow, VA 20136
Daniel J.
Job Details: 06/09/2023
vent fan turning on soon as door is closed found primary open door open or door closed ordering interlock returning for control and thermistor as pre ids in case; ordrng 1 W11197766 (interlock)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Westminster, MD 21158
Sal R.
Job Details: 06/09/2023
"Per the previouse tech, I wss able to access and replace all parts. Unit ntest good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near West Point, VA 23181
Lucas R.
Job Details: 06/09/2023
"repaced evap and drier, vaccumed, charged, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/09/2023
"replaced and tested valves,working normally"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Lanexa, VA 23089
Orbie
Job Details: 06/09/2023
"cx complaint unit not cooling. checked unit found frozen over evap. put unit in test 2, defrost heater turned on. checked evap thermistor, 30.6k ohm encased in ice, fc thermistor 4kohm. while removing ice from evap, got shocked by unit. found 115VAC at evap thermistor wire to copper tube coming into evap. unit needs control and both thermistors to complete repair. leaving unit unplugged until return. cx unsure when he would like to reschedule. advised I would put order in and have office contact him to reschedule when we have the parts in hand.; ordrng 1 W11382529 (UI) and 1 WPW10384183 (thermistor) and 1 WPW10383615 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS5
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/09/2023
"cx complaint of unit not making ice checked unit to find the icemaker had failed break,replaced icemaker tested unit works as designed down as follows1/w10882923service call break down as followsservice call 120.00parts 111.81shipping 15.00labor 110.00sub total 356.81tax 6.71grand total 363.52deposit 363.52"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Lanexa, VA 23089
Lucas R.
Job Details: 06/09/2023
helped OA.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Danny R.
Job Details: 06/09/2023
installed parts checxksok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/09/2023
Unit with shattered inner and outer door glass bent bracket bent handle bent stainless misaligned hinges and improper screws. Cx not home unit in driveway. Panel backorders. Alerted cx to this ; ordrng 4 WPW10277003 (Screws)s and 2 W11104748 (Gasket)s and 1 W11105139 (Bracket) and 1 W11209792 (Trim) and 1 W11232008 (Trim door 2) and 1 W11178521 (Nameplae) and 2 W11240518h (Hinges)s and 1 W11176456 (Outer glass) and 1 W11389703 (Bracket handle) and 1 W10894054 (Handle) and 4 W11206744 (Scrwws)s and 1 WP59002061 (Screw pack) and 4 W10837674 (Screws)s
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Moyock, NC 27958
Branden R.
Job Details: 06/09/2023
"cx complaint unit shaking bad , checked unit and found in test mode unit shakes , found shock on unit unseated causing basket to shake and beat on cabinet on unit . reseated and tested unit . now running is running as designed and nice a smooth . cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFI2089AEP14
Near Washington, DC 20003
Samuel R.
Job Details: 06/09/2023
replaced switch and tested unit now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Moyock, NC 27958
Branden R.
Job Details: 06/09/2023
came out and replaced parts on unit . tested and unit is now running as designed .
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Glen Allen, VA 23059
Chris B.
Job Details: 06/09/2023
apon arrival tested unit with clear door called tech line spoke with rich stated to possibly replace sump motor also stated to have another tech possibly look at unit two sets of eyes are better than one pulled unit out from cabinet 6in to find leak could not duplicate leak at this time due to using clear door and alot of overspray rich at tech stated to replace sump and motor cx was on conf call apon leaving yelled for cx serveral times and waited reason for not sighned ticket ; ordrng 1 W11416362 (sump)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Moyock, NC 27958
Branden R.
Job Details: 06/09/2023
"came out to replace parts on unit , disassembled and replaced all parts tested unit and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Mechanicsville, VA 23116
Chris B.
Job Details: 06/09/2023
cx comp unit will not cool insp iunit conf cx comp found evap fan not running spun fan with figer fan started but is noisy then it stopped ordering fan motor did replace heater harness to updated harness; ordrng 1 WP2315549 (fan motor) and 1 WP2169142 (fan blade)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Moyock, NC 27958
Branden R.
Job Details: 06/09/2023
"came out to replace parts on unit , disasembled and replace all parts needed tested and unit is now running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Richmond, VA 23222
Thomas B.
Job Details: 06/09/2023
Cx complaint unit is not working properly inspected unit removed and replaced the Ui and console tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KMHP519ESS06
Near Lancaster, PA 17601
Justin L.
Job Details: 06/09/2023
Cx complaint vent grill cracked. Cx stated they went to remove grill to replace filters and found it cracked. Was able access unit and verify concern. Informed cx that the part is considered cosmetic and informed them that grease build up could cause plastic to become brittle and crack to which the cx became irate and began to scream and yell profanities at me. Left a quote if they want to pay out of pocket and he stated he will not use us for future. No further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Camden, NC 27921
Austin D.
Job Details: 06/09/2023
"cx complaint the unit is not washing just fills. checked the unit and found that the unit is showing an error code f7e5 (shifter fault) tested actuator, harness, motor, etc. actuator out of range and cap is out of range as well. therefore, i went ahead and repalced both parts. tested the unit again. unit passed all tests. unit is running as designed.; ordrng 1 w11481722 (actuator ar vs), used 1 w11481722 (actuator ar vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/09/2023
"Replaced both panels, unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2023
cx complaint the unit is showing an error code f9e1 everytime the unit is running a cycle. tested the unit and it did drain for me but i could hear the motor struggling. checked the drain hose and made sure it is not kinked and is ran in proper positions. replaced the pump due to it over heating prematurely and causing an error code to be displayed. if issue persists send tech with control board. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Sterling, VA 20165
Ken M.
Job Details: 06/09/2023
"Customer complaint is that the unit cut off mid cycle, kept locking and unlocking the door. Unit plugged in and the unit did nothing. Unit has standing water in the basket. Tried to start diagnostics, but the unit started giving an F9E1 error code. Inspection of the drain pump and wiring found one of the wires broke out of the connector. Made a temporary repair to the connection and plugged the unit back in. Unit drained out, drain pump is good. Ordering wiring harness for permanent fix.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/09/2023
Leveled unit freezer drawer not sliding properly keeping freezer drawer open must order freezer drawer; ordrng 1 W11387053 (Top freezer drawer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Stephens City, VA 22655
Ezra M.
Job Details: 06/09/2023
"installed control and tested unit for 3 minutes, heating properly, display good."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Hanover, VA 23069
Chris B.
Job Details: 06/09/2023
cx comp unit touch panel is unresponsive randomly could not duplicate cx comp ran unit threw diag mode no problem called tech line spoke with rob advised cx to wp cx service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Boiling Springs, PA 17007
Fred G.
Job Details: 06/09/2023
"cx complaint RC ice maker hasnt made ice since unit was installed. also water does not always dispense from door. inspected unit and took a FC temp and found -2 degrees. ran test 56 and found E5(ice thermistor is bad). ran test 57 and found ice maker harvested and found home postion. test 36 I found IM fan works. ds;i then tried to call for water and found valve activated but no ice made it to mold. I found fill tub was frozen. I then found water dispenser pad is not always responding. unit needs RC ice maker, fill tube heater, trible water valve and pad assy. once parts are in please call cx and set up a return visit. called TC to order IM due to being back ordered IM will ship to cx once in cx will call office to set up a return visit.; ordrng 1 W11658802 (RC ice maker) and 1 W11087201 (fill tube heater) and 1 W11579561 (trible valve) and 1 W10853387 (pad assy)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hyattsville, MD 20781
Sherwood
Job Details: 06/09/2023
cx complaint making grinding noise. arrived and inspected unit belt and splutch look fine. also spun motor and motor is good. removed wash plate and inspected. think this noise is coming from gearcase. cx will call if he wants to go through with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Danny R.
Job Details: 06/09/2023
i found shifter had loose coenction ran 2 times after that and npothing wrong with unit after that told cx how to load unit corrsctly checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/09/2023
"Cx complaint unit not sealing properly , found upper rack slightly rubbing on rails as the pulled in due to slight bow in upper rack. Unit now sealing properly. Upper air baffle jotnsealing properly , must return with baffle ; ordrng 1 WPW10594329 (Baffle)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/09/2023
"Replaced parts per previous tech, restored power and unit still wouldn't heat. Checked voltage at juction and was getting a reading of 79v. Instructed cx to contact licensed electrician to come at repair juction. If unit still doesn't heat after, he'll contact office"
We serviced a
AMANA REFRIGERATOR
Model WRS571CIHZ04
Near Towson, MD 21204
Emmanuel R.
Job Details: 06/09/2023
"Cs unit is freezing food in the rc, confirmed complaint.I found the diffuser has failed in the open position allowing too much cold air ,also making a ticking noise constantly. Mod/ser# was off to preid diffuser wouldnt fit. Ordering correct diffuser.; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Lancaster, PA 17603
Justin L.
Job Details: 06/09/2023
Cx complaint unit not cleaning dishes properly. Was able to access unit and found only certain cycles work and you can hear control click but motor not run in quick wash but unit will work in heavy and sensing. Ordering control and setting return for Tue 6/13/23; ordrng 1 W11524806 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Warrenton, VA 20187
Daniel J.
Job Details: 06/09/2023
water concerns with auto sensing diag checked flow cleared pressure tube tested on deep fill normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Clinton, MD 20735
Shane B.
Job Details: 06/09/2023
cx said unit has been cooling much better since last visit. i found IM working properly and temps in FC at 2degrees. i installed the ordered part and restored power. set unit to recomeneded temps. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Hertford, NC 27944
Austin D.
Job Details: 06/09/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested. compressor not coming. on. ohhmed out good but inverter not sending votlage to the compressor with 120 vac supplied to inverter. inverter on fbo. ordering another compressor as well just incase. unit is installed like a built in with the matching freezer beside it. the unit is not longer on its rollers in the front but on a wood shim for both units. i was able to get the unit back on but it was very very difficult and could potentionally cause damaged to the unit/house or injury to tech. so ordering a second tech since i will need to remove again for further diagnosis.; ordrng 1 W11461099 (inverter) and 1 w11578209 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Brandywine, MD 20613
Shane B.
Job Details: 06/09/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/09/2023
Replace slider and tightens completely loose agitator you are not working properly customer struck on water levels and spin speed
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Washington, DC 20018
Samuel R.
Job Details: 06/09/2023
replaced parts and tested unti now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Washington, DC 20016
Brian F.
Job Details: 06/09/2023
"Installed new sump assembly, ran service test cycle, completed with no errors, found no leaks. Unit is now working properly."
We serviced a
JENNAIR COFFEE-MAKER
Model JBC7624BS00
Near Fairfax Station, VA 22039
Richard B.
Job Details: 06/09/2023
"CX complant. Coffee is strong. Inspected unit and founnd with techline grind was set to 7 , , Adjusted grind to 3 and ran several cups through .Adjusted grind to 1 and ran several more cups through , Advised CX to run a couple descale cycles through machine as water flow has been restored, Job completed, Collected 120 service call , RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SSYM0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/09/2023
"Cx complains that the unit soap dispenser not working, inspected unit, dispenser lid cks ok, conneciton cks good, i ran test mode, no power on dispenser assy, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Arlington, VA 22201
Leon
Job Details: 06/09/2023
"cx complaint was unit wouldnt cool all the time confirmed issue tested thermister and it read the right temp of the unit then i read thermister from the control and it was much warmer than it should have been while i was in the back i seen cx water line was broken off and cx said that she did see water leaking sometimes from the back but wasnt sure what is was, i CUT THE WATER OFF and cx said she would call back if she wants the work done; ordrng 1 W11035836 (control) and 1 W11195038 (tube inlet)"