Service History 475 - VIA Appliance

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Alexandria, VA 22301

Leon

Job Details: 06/12/2023

cx says unit starts for 1 second then stops. confirmed issue and disassembled. fuse tested good. door switch was faulty replaced and tested. unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Rocky Ridge, MD 21778

Bernard M.

Job Details: 06/12/2023

Cx complaint of frost build up. Inspected and found the plastic liner around the handle cup is slopped downward and leaves a gap along the top. The door is unable to seal. Ordering door and is to be shipped diectly to cx address. Once part arrives cx willm contact office to set up return; ordrng 1 W10746783 (door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20721

Shawn D.

Job Details: 06/12/2023

"cx complaint unti is not making, water dispenser not working an lights out. inspected unit and coonfimrd all issues temps are good. fpund pantry ui not working and once unplugged lights work but freezer led is out so rabbed one from v/s and Special project #: S191AQ Parts (Only Parts Listed Below) & Labor covers that. i then found pantry ui is getting 5dcv but no 15vdc harness looks to be pinchec so left it unplugged and gave cx quote and he agreed. part is instock so rescheudled and told cx to remove food out of fridge before friday so we can get the repair done; ordrng 1 w11462342 (module SD V/S) and 1 W11170612 (harness 81.01), used 1 w11462342 (module SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/12/2023

"Per the previouse tech ,I was able to access and replace all aprts. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hollywood, MD 20636

David J.

Job Details: 06/12/2023

CX complaint unit has small drops of water on right front of unit arrived today and inspected unit. Customer had a photo on her phone showing where they drop of water was. It was on the cage that house is the float switch. Went under unit and could not find any signs of water check for air codes and had none present. Ran cycle for 15 minutes and no water ever dropped or had signs of water anywhere. Inspected spray arms and found both spray arms to not be clogged. No obstructions to stop from spraying float switch was working properly. Explain to customer that I cannot make leak happen that if it happens again to give us a call. Unit is working as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/12/2023

"cx complaint of unit not making ice, took temp readings of in frozen compartment 5 degreese called techline spoke with Bruce, was advise to try icemaker,replaced icemaker tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hollywood, MD 20636

David J.

Job Details: 06/12/2023

Cx complaint unit made a noise in beginning of cycle. Arrive today and inspected unit could not verify complaint Place unit in diagnostic mode and had no error codes. Ran test cycle unit completed cycle with no issues. Customer had stated it was no longer making the noise but that it happened during the first start of a cycle. Could have possibly been something inside drain pump that had finally worked its way out. Explain to customer if it happens again to take a video of the noise. unit is working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/12/2023

Icemaker failed mid cycle. replaced IM and tested unit.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near California, MD 20619

David J.

Job Details: 06/12/2023

CX complaint door gaskets are not sealing. Arrive today and inspected unit and found both RC door gaskets to be defective and magnets are coming out. Inspected middle drawer and freezer door gaskets and they are in good condition and sealing. Ordering both RC door gaskets for return visit scheduled for follow-up will return on schedule date.; ordrng 2 W10830274 (Rc door gaskets)s

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM04

Near Alexandria, VA 22308

Leon

Job Details: 06/12/2023

confirmed light issue. replaced LED lights in fridge and freezer compartments. tested and unit is working properly

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near California, MD 20619

David J.

Job Details: 06/12/2023

"CX complaint unit has not been heating correctly and sometimes touch panel is not responsive arrive today and verify complaint was attempting to get unit into diagnostic mode and it would not allow me to. Some buttons were not properly being pressed. Opened unit and found a yellow haze inside of unit, inspected broil element and found Element was OK. Remove bottom floor pan inside unit and found bake element had burst causing unit not to heat. Customer had stated it had tripped his breaker ordering terminal block as well for return visit. Explain to see ask to not use oven for anything until we return to replace all parts. CX stated they will clean unit out that way when we return with parts, we can properly test will return when parts arrive ; ordrng 1 W10779716 (Bake element) and 1 W11100513 (Control) and 1 W11105615 (Display console) and 1 WP8203546 (Terminal black)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104EBS3

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/12/2023

"cx complaint of unit not draining checked unit to find the following error code F6E4,tested unit to find drain hose not having a high loop ,reajusted drain hose tested unit 3 times drain every time was unable to duplicated problem"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Leonardtown, MD 20650

David J.

Job Details: 06/12/2023

CX complaint unit takes a long time to preheat. Inspected unit and tested both elements. Found broil to work properly but was getting no heat from bake element. Remove bottom pan inside unit and found bake element to have a big hole in the bottom of it. Bake element needs to be replaced Order part for return visit and customer will owe for labor on return visit. Scheduled for follow up appointment and will arrive on schedule date. ; ordrng 1 W10779716 (Bake element)

We serviced a

JENN-AIR OVEN

Model JJW2727DS01

Near Hummelstown, PA 17036

Cody H.

Job Details: 06/12/2023

"CX declined service at this time until they speak to jenn air about if they will cover the service. No work done, no work needed unless CX calls in and agrees to pay out of pocket. CX EMAIL CONFIRMED."

We serviced a

MAYTAG DRYER

Model MED7230HW

Near Huntingtown, MD 20639

David J.

Job Details: 06/12/2023

CX complaint no Cycle works other than time dry. Arrived today and inspected unit and found error code for open or shorted moisture sensor. Tested unit and found when normal cycle as soon as unit starts sensing it cuts off and throws error. Remove panel and gained access behind front of unit Replaced moisture sensor. Reinstalled all parts cleared air codes and diagnostic cycle. Ran test cycle until unit. Completed on normal unit is no longer throwing error code and is working as designed job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Market, MD 21774

Bernard M.

Job Details: 06/12/2023

"Cx complaint unit doesn't heat and flashes error code. The F8E0 blower fault error is stored in diag. Cx stated unit worked 3 times after harness repair but is now flashing error again. Blower works under component activation on high and low. Contacted TL and spoke with Austin, he suggests replacing blower because it worked for 3 months after last it was replaced. Ordering blower, once part is available contact cx to reschedule. ordrng 1 W11598119 (blower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/12/2023

CX complaint about led out on icebox on RC confirmed & replaced with preid working properly

We serviced a

WHIRLPOOL OVEN

Model KFED500ESS05

Near New Market, MD 21774

Bernard M.

Job Details: 06/12/2023

"Cx complaint the temps in both upper and lower are ovens aren't correct. Entered diag and found no error codes. Accessed the back and found the screws at terminal block were all loose. Tightened and preheated both ovens at 350. Top oven read 370 when reached and bottom read 265 when reached. Checked sensors and got reading of OL. Ordering sensors and control,once parts are available contact cx to reschedule; ordrng 2 WP7430P04460 (temp sensor)s and 1 W11594150 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/12/2023

"cx complaint is the interior light not working. cx said light would flicker then the arm on the switch fell off and light no longer comes on. confirmed complaint. switch has come apart. preIDed switch does not match the swtich needed for the unit. the part number is correct but switch is shapped differently. the body of the switch has a notch taken out of the rear of it, preIDed switch is square and space between the terminals is wider than the switch needed for the unit. the lever is also wider then the one needed. i called parts specialist, they said it reorder part and have it checked at the office before scheduling return visit. ordering part. schedule once cheked.; ordrng 1 W11384469 (switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 06/12/2023

"CX Concern the unit making alot of noise and not drying well .. Units blower wheel stripped on motor shaft .. date of purchase wasnt in Service bench, i contatcted wpl tradecare and they verifed the 12/20/22 date of purchase and in warranty .. cx is calling lowes to get receipt just in case; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL FREEZER

Model GX5FHTXVB03

Near Pikesville, MD 21208

Shane M.

Job Details: 06/12/2023

cx complaint of ice build up in Fz. can confirmed. cleared all ice from evap. gave a quote for the fz harness replacment $316.48. cxpaid in full by card. replaced harness.; used 1 W11260592 (harness vs) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Dover, DE 19904

Frederick R.

Job Details: 06/12/2023

CX complaint is no water dispense. Inspected/tested and found unit making ice but no water from dispenser. RC was set to max which may have resevoir frozen. Found unit has a defective valve to the dispenser side. Ordering valve and damper. All parts in stock. Rescheduled CX for Monday 6/19/23; ordrng 1 WPW10279866 (valve) and 1 W11087463 (damper)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Silver Spring, MD 20901

Samuel R.

Job Details: 06/12/2023

replaced parts and tested unit now working properly as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Washington, DC 20018

Sherwood

Job Details: 06/12/2023

"cx complaint not cooling. arrived and found ice bulid up on top and bottom of evap. called MR and confrim this is a sealed system issue. ordering evap, compressor and filter drier.; ordrng 1 wp2188822 (evap) and 1 w10309988 (compressor) and 1 wpw10143759 (filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hyattsville, MD 20783

Samuel R.

Job Details: 06/12/2023

cx complint unit is not cooling.inspected unit and found evap area frozen block of ice.advised cx will have to deforst unit for 24hrs or i will have to charge an extra to defrsot unit as it will take time.cx advised they will deforst unit.; schdld next appmnt for 6/14 WED !

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Reston, VA 20191

Christian C.

Job Details: 06/12/2023

Cx complaint of an F6E1 error. Inspected unit console has F6E1 user interface no response from acu error. Console is unresonsive. Cannot get into diagnostics. Power cycled unit and issues still persists. Installed console and ui housing. Tested unit. No errors stored. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

JENNAIR RANGE

Model JDSP548HL00

Near Fairfax Station, VA 22039

Richard B.

Job Details: 06/12/2023

"CX complant. Steam dosent work. Prior diagnosis found unit needs appliance manager , appliance manager extension , two gaskets . inlet valve and two controls, Installed one applinace manager extension , two gaskets , two controls . Reordering appliance manager as a second manager extension was ordered , Further work needed. RB; ordrng 1 W11388048 (appliance manager)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/12/2023

part shipped scratched and scuffed.. reordering outer door; ordrng 1 W10775493 (glass-door)

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Charlottesville, VA 22901

Kyle A.

Job Details: 06/12/2023

Have to return with right feont orifice holder as spud stripped upon extraction. Will do bake spud and regulator on return as cx had to leave.; ordrng 1 W11672515 (Orifice holder)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/12/2023

"after disscuing pricing for service and repair , CX informed em that she intends on calling WP due to the unit being only 5 weeks OOW. No service was provided. I am m oving on."

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/12/2023

Per previous diag I was able to access and replace the parts. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Middletown, DE 19709

Frederick R.

Job Details: 06/12/2023

"CX complaint is WM not working. Inspected/tested. Found F8E1 code and valve malfunctioning. Replaced inlet valve from VS. Calibrated and retested and the WM is now working properly. Job is complete; ordrng 1 W11210459 (valve FRVS), used 1 W11210459 (VALVE FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/12/2023

"Installed new dispenser and main control, tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/12/2023

"not drying completely, can see insulation, door not staying down when opened. insulation installed properly, adjusted door hinge springs for door. ran diag cycle, verified no errors, heater working. centered unit"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS1

Near Reston, VA 20191

Christian C.

Job Details: 06/12/2023

Cx complaint lower spray arm does not stay in place. Inspected unit found F9E4 lower spray arm error. Secured lower spray arm. Ran through diag cycle no issues. Cx paid for service call.

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFB01

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/12/2023

"Units dampner making loud noise, needs new dampner...; ordrng 1 W11236851 (dampner)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Washington, DC 20010

Sherwood

Job Details: 06/12/2023

cx complaint f2e2. arrived today and could confrim error code installed both parts. unit is now working correctly. repair complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/12/2023

Replaced the units sump/ motor and tested unit. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Washington, DC 20010

Sherwood

Job Details: 06/12/2023

cx complaint not cleaning dishes. arrived today and found dw will fill up then not do any after. put in service diag and got a e7f1 but mootr was not coming on. ohm out motor 6.2 ohm so its good. checked for 120 at motor and was not getting 120v. ordering control and harness; ordrng 1 W11225084 (control board) and 1 W11227948 (harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Palmyra, PA 17078

Cody H.

Job Details: 06/12/2023

"CX complains unit made a pop noise and now unit doesnt heat. CX also states they seen sparks inside cabinet. Found unit is not heating and transformer is making a electrical smell. Found transformer to be recieving voltage but not putting voltage to magnetron. Called techline to document findings. Spoke to Nate who said to replace whole high side, magnetron, diode, capacitor, and transformer. Office to reach out to CX when all parts arrive. CX DECLINED EMAIL; ordrng 1 W10836753 (transformer) and 1 W10850446 (capacitor)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Saint Thomas, PA 17252

Andrew S.

Job Details: 06/12/2023

Cx complaint is that the unit is making a loud squeeling noise. Upon arrival i found that the Idler is failing. I also found that the belt is frayed. I am ordering the belt and will use the idler and rollers on return visit.; ordrng 1 WPW10131172 (Belt)

We serviced a

WHIRLPOOL Laundry/WASHER

Model WTW5105HW3

Near Richardsville, VA 22736

Tanner B.

Job Details: 06/12/2023

"Replaced strike, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/12/2023

"Cx complaint unit is not working properly inspected unit ran diagnostics unit filled, drained, and locked lid, and stopped. Removed and replaced the capacitor tested again ; ordrng 1 W11513246 (Control) and 1 W11481722 (Shifter) and 1 W11513248 (Lid lock)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/12/2023

"CX Concern the unit making noise in spin, found gearcase leaking oil.. unit needs new gearacse / slider .. called office to schedule .. 2ct gearcase; ordrng 1 W11449841 (gearacse) and 1 2ct (2ct)"

We serviced a

KITCHENAID COOKTOP

Model KECD805HBL1

Near Mercersburg, PA 17236

Andrew S.

Job Details: 06/12/2023

Cx complaint us that the LF burner is not working. Upon arrival I found that all the other burners are working as intended. I was able to access the burner and found that it is getting the proper voltage when it is turned on. I then tested the resistance on the burner and found it to be reading OL. I quoted the cx for the cost of the repair. Cx paid in full. I was able to replace the burner and then tested it. i found that the burner is now functioning as intended. Job complete.

We serviced a

JENN-AIR OVEN

Model JMC6224HL0

Near Reston, VA 20191

Christian C.

Job Details: 06/12/2023

Installed door assembly. Tested unit unit is heating. Unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/12/2023

Cx complained the unit did not dispense ice. Installed new auger motor and yoke and tested and it now dispenses ice crushed and cubed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Broadlands, VA 20148

Ricky E.

Job Details: 06/12/2023

"incorrect evap ordered. the unit will need the ff evap per service pointer W10666205E... ordering ff evap... temps in unit were at 30-45 fzr, and 42-48 in the ff section...; ordrng 1 w11492867 (ff evap) and 3 3callcount (3 call count)s"

We serviced a

JENNAIR RANGE

Model JDRP548HL01

Near Vienna, VA 22181

Christian C.

Job Details: 06/12/2023

"Cx complaint right oven is burning food. Cx says since last visit still burning food. Inspected unit ran unit bake 250 and it finished around 275, 300 and finished around 330. Called techline. Advised acceptable range of temps. Advised cx to try convection. Reseated and inspected all connections to control boards. No loose connections. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Lancaster, PA 17603

Justin L.

Job Details: 06/12/2023

Cx complaint unit not cooling after last repair. Was able to access unit and found unit was leaking at discharge line from condensor to compressor. Was unable to get line to seal unit still leaked after attempted repair. Due to leak oil from compressor leaked out and made back rollers brittle and fail. Unit needs 4 count all major sealed system components and rollers for repair. Once approved please set 4 call return.; ordrng 1 W11507067 (evaporator) and 1 W10140971 (compressor) and 1 W11507065 (condensor) and 2 WPW10475495 (rollers)s

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Reston, VA 20194

Simon

Job Details: 06/12/2023

CX complaints ignater clicking during the burner on .UNIT checks UNIT replacet the switch harness still clicking the ignater .need module .no part list found for the unit.sSZ; saved tckt

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Willow Street, PA 17584

Justin L.

Job Details: 06/12/2023

Was able to access unit and pull back down into 30 in vacuum which held. Charged with 44g R600 and began to build frost pattern. Unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Germantown, MD 20874

Julian H.

Job Details: 06/12/2023

replaced tub & working properly

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Herndon, VA 20170

Christian C.

Job Details: 06/12/2023

"Cx complaint unit is not cooling. Inspected unit found connector to evap heater not secure. Secured connection for temp fix, Ordering evap harness and heater.; ordrng 1 W11650660 (evap harness and heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/12/2023

"came out and replaced parts. replaced control in back and found water line pintche3d in half as its a thin plastic line. replaced ice maker and bin was full of ice. serpeator ordered wrong and reordered part. will replace UI when thats replaced in case damaged with prying this one out. as soon as parts are in office will schedule.; ordrng 1 W11130210 (Assembly, Ice Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/12/2023

CX complaint was that the unit was frosting in the FC. I found that the gasket had a ait gap causing a warm air leak. I was able to use a heat gun to help correct the concerns . Unit test good.

We serviced a

MAYTAG REFRIGERATOR

Model MFI22269FRZ03

Near Lebanon, PA 17046

Cody H.

Job Details: 06/12/2023

"CX complains unit is not producing ice. Found unit to be 8*F in FC and 15*F in ice maker area. Found condenser area to be clogged. cleared out condenser area and restored air flow. Unit began cooling as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/12/2023

"cx complaint dripping from dispenser - side by side refrigerator - from dispenser housing. found seperater not fully shutting allowing warm into unit , and not holding back any type of water . replaced and everything on seperator checked good .found valve not properly shutting allowing water to leak out of front of unit . replace valve and tested unuit is now ruuniung as designed and no longer leaking from front . if cx ever calls back i will send filter head out for unit if they are still calling about leaking dispenser ."

We serviced a

JENN-AIR DOWNDRAFT

Model JXD7030YS7

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/12/2023

"Cx complains that the blower motor not working.. inspected unti again and found a bad conneciton under the control fan switch , connection back in place, reset power.. unit tested and blower fan works fine"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Herndon, VA 20170

Christian C.

Job Details: 06/12/2023

Installed motor and blower wheel. Tested unit no abnormal noise. Unit is heating. Left old parts with cx.

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Lebanon, PA 17046

Cody H.

Job Details: 06/12/2023

"CX complains unit bake/ broil is not working. Found unit to not be igniting and igniter reads O.L. was able to replace igniter with preI.D. part. unit is not giving gas. Replaced control due to signs of failure with preI.D. part, and replaced valve due to also showing signs of failure. Unit still not giving gas or igniting. checked new ignitor, ignitor is recieving power but not glowing, found new ignitor to be reading O.L. called office to verify part is not supposed to show O.L. Ken confirmed, reordering ignitor for use on return. CX EMAIL CONFIRMED.; ordrng 1 W11176454 (igntr-oven (REORDER))"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Burke, VA 22015

Richard B.

Job Details: 06/12/2023

"CX complant. Washer shaking. Inspected unit and found off balance bad with sticks wedged underneath. Leveled unit using the legs and found rear of tub was wedged underneath a slit in rear panel causing the tub to not float . Removed tub from catch area and tested unit on drain and spin and unit is working correctly now, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Carlisle, PA 17013

Fred G.

Job Details: 06/12/2023

"cx complaint unit starts cycle but then sometimes back tracks and starts cycle over. inspected unit and entered diag and found f8e1. cleared codes and ran auto test and found unit did finish with out issue. I did found both water valve were not fully open. I then dispensed each valve manually and found them to dispense slowly. i removed hoses from valve and found water flow was good. i replace inlet valve with van stock. calibrated unit and found unit now checks good.; ordrng 1 W11038689 (valve (FG VS)), used 1 W11038689 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Halethorpe, MD 21227

Robert L.

Job Details: 06/12/2023

"installed new dispenser per previous, upon arrival cx had new issue, cx ran load and large chip came out of door 'glass' which ni s plastic (see pic) , defect in material, ordering door insert; ordrng 1 W11316777 (door insert clear)"

We serviced a

JENN-AIR RANGE

Model JDSP548HL00

Near Newport News, VA 23601

Justin W.

Job Details: 06/12/2023

"cx complaint steam feature not working. checked unit to find error codes f6e4, f7e1,f3e3. issue seems to be in controls. upon exiting control and testing unit unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fairfax, VA 22032

Richard B.

Job Details: 06/12/2023

"CX complant. Washer making banging sounds. Inspected unit and leveld. Ran a cycle and unit afgitates fine as well as spins fine. Advised CX loads needs to be balanced . Loose heaps and not streatched around agitater. nO Super large loades either. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/12/2023

"Replaced valve, ran test and found no leaks, unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Crofton, MD 21114

Alexander D.

Job Details: 06/12/2023

"cx complaint unit leaking from back and damaged floor in kitchen and dining room. cx said her insurance is taking care of damage, but i took pics of floor damage anyway. inspected unit and verified complaint. found unit leaking from valve body, pic saved. replaced valve. tested unit, no leaks. unit is now working properly. advised cx to have plumber replace shutoff valve under sink because thats leaking also."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/12/2023

dryer noise during cycle removed door panel rust type debris near right rear roller support replaced right and left support rollers with pulley also removed lint debris from blower wheel and cabinet tested spin normal email added to sticky notes

We serviced a

UNKNOWN HOOD

Model UXT4030ADS2

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/12/2023

"Upon arrival, inspected part and found fan blade broken. reordering fan motor.; ordrng 1 W10910693 ((REORDER)fan motor)"

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Justin S.

Job Details: 06/12/2023

compressor not active when i arrived but fans are active. 120vac to the inverter but no lights on the inverter. compressor has resistance. new compressor does not have an inverter with it but shows its suppose to come with one. contacted parts and ps. contacted mr; ordrng 1 w11557671 (compressor(mr to check for inverter))

We serviced a

MAYTAG DRYER

Model MDE5500AYW

Near Baltimore, MD 21230

Dustin F.

Job Details: 06/12/2023

"CX declined service upon arrival, no work done no charges needed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/12/2023

cx complaint is unit started with a drain pump issue and that was fixed and now its sdomething else and unit wont run. found F7E4 F7E3 cleared codes and tried running a DLMS cycle. unit shows coverage of 60 months on parts and labor. she said she got a 5 year plan through Brah n Scarf. unit would not start or run or lock the lid or anything. ran auto test and lid locked and unit got some water then just sat. motor wont kick on or anything. tried a drain and spin and nothing waited a few and drum kicked on for a second and nothing then shows wash complete. will order parts needed and office will schedule. shes also going to call in to get right ticket sent to us as nothing came with ticket. unit shows coverage. .; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11399437 (Drain Pump just in case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMD809

Near Great Falls, VA 22066

Simon

Job Details: 06/12/2023

CX COMPLAINTS refrigrator door gasket fall off UNIT checks orederd refrigrator door gasket.SZ; ordrng 1 W10678768 (REF DOOR GASKET BALCK)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, MD 21158

Bernard M.

Job Details: 06/12/2023

"Replaced control and console, ran test and unit completed test without any issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/12/2023

"Cx complained the unit would leak and have water on the RC floor. Inspected the unit and found the drain line wasn't clogged. Removed cover and poured water down the drain and it drained but, the drip pan seems bent. Cx says they have had multiple pans installed and drain lines cleared and the problem persists. I explained we cannot base our findings and results from other companys and can only do what is recommended by the tech and WP. Cx declined service. Job complete; ordrng 1 W11162078 (drip pan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near McSherrystown, PA 17344

Sal R.

Job Details: 06/12/2023

CX complain t was that the switch stoped working. I found that the switch had no resistanse and lots of play (bad spring). i accessed and replace the swithc and unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dover, DE 19904

Taylor F.

Job Details: 06/12/2023

Cx complaint is unit giving an f8e4 error code. Found the drip tray full of water. Found the water coming from the top left corner of the door. Had water stains down outside of door and the gasket was defective in the corner not making contact with the door when closed. Replaced gasket from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Sal R.

Job Details: 06/12/2023

"CX comoplai t is that the unt is not powering ion. i found that the control failed , unit will also need a gearcase and clutch due to oil leaking. I have quoted CX for the cost of complete repair. CX has informed me that he intends on replacing the unit. I collected $120.00 for service charges via credit card."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25405

Daniel J.

Job Details: 06/12/2023

per notes installed gearcase cam and actuator diag cycle complete sounds normal started quick was let unit fill checked for leaks none present

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Spring Grove, PA 17362

Sal R.

Job Details: 06/12/2023

CX complai t was that the unti was making a loud noise. I found that tghe sheild was hitting the top of the pan causing a noise. I lowered the frrt to rasie the unit . Unit test good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/12/2023

Cx complaint of unit being non responsive. Did confirm and changed ui and control and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Woodbridge, VA 22192

Richard B.

Job Details: 06/12/2023

"CX complant. Lights out. Inspected unit and found ceiling lights out and one in side . Replaced two LEDs and tightened freezer handle. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, DC 20002

Sherwood

Job Details: 06/12/2023

cx washer stopping. i arrived installed motor and tested unit did the same thing error code f7e1. called tech line advised changing capacitor. tested capcitor and did not get a reading ordering capcitor.; ordrng 1 W11428524 (capcitor)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Felton, DE 19943

Frederick R.

Job Details: 06/12/2023

"CX complaint is WM not completing cycles. Inspected/tested. F8E1, F3E1, F5E1 codes. FOund valves clogged with well sediment. Hub spins freely also in agitate. Ordering both inlet valves, hub, splutch, belt and return with pre-id actuator. Spoke to HM to get parts . She will check if we need auth. Cannot reschedule at this time; ordrng 1 W11168740 (valve) and 1 W11168743 (valve) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Edgewood, MD 21040

Neil H.

Job Details: 06/12/2023

SO I WAS ABLE TO CYCLE THE I/M AND THEN CX MENTIONED THE LOW TAB ON THE MULLION WAS COMING APART; ordrng 1 W11455378 (RAIL-MULLN)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Petersburg, VA 23803

John P.

Job Details: 06/12/2023

Cx complaint unit sweating on top of freezeer door. Called techline talked to Chris said to replace freezer door. ordering door; ordrng 1 W11104482 (door shp2cx) and 2 W1159728 (gasket)s

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS03

Near Reston, VA 20190

Christian C.

Job Details: 06/12/2023

"Cx complaint of F2E1 error. Inspected unit found F2E1 stuck key error. Power cycled unit and reseated connections issue still persists. Ordering console. Cx paid in full. !!! Collected 811.51 via CC, RefNmber 8224180502, which could not be inserted via normal channel.; ordrng 1 W10887855 (console)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Chester, VA 23836

Chris B.

Job Details: 06/12/2023

replaced led tested uniut wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/12/2023

"Replaced valve and filter housing , tested unit .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Glen Burnie, MD 21061

Israel R.

Job Details: 06/12/2023

Customer complaint unit is not cooling. Found the unit is not cooling is 40s in the freezer and 50s in the refrigerator. Ice cream is soft. Called techline and they want to know what is the pressures. Unit needs seal system technician to call techline with pressures and isolate componencts to know what the problem with the unit is. Needs SS technician to test unit at a SS level.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Palmyra, PA 17078

Cody H.

Job Details: 06/12/2023

"CX complains unit still will not add water during cycle at random. No error codes on arrival. Called wp techline due to repeated issues, who refered tech tech to SP. Unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 06/12/2023

cx comp wave giude is chared insp unit conf cx comp found wave giude chared ordering wave giudes; ordrng 1 W10915651 (weave guide)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, DE 19904

Taylor F.

Job Details: 06/12/2023

"Cx complaint is unit not draining. Tested inspected and verfied complaint. Found the disposal to still have the knockout in. Removed knockout so unit could drain, unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Pasadena, MD 21122

Israel R.

Job Details: 06/12/2023

"Got to the job and cx couldnt find p.o.p, he didnt want to pay the 120 service call."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 06/12/2023

Cx complaint is that the unit is making a loud banging noise during spin cycle. Upon arrival I found that the unit has no error codes. i then ran a drain and spin cycle and found that the unit is spinning without major issues. I then found that the agitator has play when pulling up on it. I then tipped the unit back and found that the gear case is leaking oil. I am ordering the gear case belt and splutch. please contact cx when the part are available to schedule the return visit.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Bowie, MD 20715

Alexander D.

Job Details: 06/12/2023

"cx complaint unit wasnt heating and now unit wont run at all. inspected unit and verified complaint. f4e4, f4e3, f4e1 and f3e2 errors stored. getting proper 240v from power supply. found thick lint build up inside unit, vacuumed out lint. noticed idler pulley looks like its about to blow out and its not spinning freely. thermal fuse, thermostats and heater all test good. found motor relay on control is getting 120v going in but nothing coming out. unit will need control, pulley and moisture sensor harness for f3e2 error. quoted cx 490.15. cx paid 120 service call with c/c and declined repair."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Washington, DC 20010

Sherwood

Job Details: 06/12/2023

cx complaint leaking arrived and installed part unit is not leaking..repair complete policy j176770dp1

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Suffolk, VA 23434

Justin W.

Job Details: 06/12/2023

cx complaint handle loose. found set screw to be misaligned. realligned set screw and tightened anchor to door. reset door handle tightened and tested unit working as designed

We serviced a

MAYTAG DRYER

Model MEDP586KW0

Near Harrisburg, PA 17104

Fred G.

Job Details: 06/12/2023

i was able to access unit and replace all parts as per previous visit. tested unit and found unit now checks good.

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