Service History 475 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Georgetown, DE 19947

Michael E.

Job Details: 06/06/2023

"CX complaint: unit stopped cooling in RC. Tested but could not verify complaint. Evap thermistor tested at 2.82kolms at 75 degrees. 37 olms for heater. Evap fan running well. I found reed valve at bottom of drain tube was clogged with scum. I cleared reed tube, tested unit and it is now working properly. CX paid 120.00 for service by check. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annapolis, MD 21403

Israel R.

Job Details: 06/06/2023

"Cx complained unit not spinning and clothes are still soaked after cycle. after testing for error codes, i got f8e1. long fill no fill. ran diagnostic test, and could hear cold water valve not dispensing water into washer. tested valve found OL. Went to replasce valve also notice on the nold valve it was built up sediment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 06/06/2023

Cx complaint leds out. Was able to access unit and as per Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ replace freezer led with pre-id. Unit now checks good no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Sandston, VA 23150

Chris B.

Job Details: 06/06/2023

cx comp unit is loud insp unit found motor on tile floor and cannot lift unit up any more due to tile floor and cabinet hight tille does not go completely under unit when in cabinet and cannot lift rear legs bc of cabinet hight added wood behind tile on floor then slid unit into cabinet founnd motor still sitting on tile floor allowing unit to echo threw house added cardboard insolator between floor and sump tested unit cx stated unit is now much qiuter also cx satted unit is not square in slot adjusted unit so it was straight and advised cx unit will move slightly when opening and closing door a few times

We serviced a

MAYTAG DISHWASHER

Model mdb7749sbb3

Near Felton, PA 17322

Drew B.

Job Details: 06/06/2023

cx complaint that unit is leaking out of the front mostly left corner but the padding on inside of door is wet and removed panel and ran unit for 25 mins no leaks from dispencer and no fan on this unit and unit is leveled.. found possible water lipping out bottom and causing the ramp out hit pad and leak out.. will need the following parts.; ordrng 1 WP8579224 (manifold) and 1 W10199810 (upper manifold) and 1 WPW10497235 (seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stephens City, VA 22655

Danny R.

Job Details: 06/06/2023

installed parts cghecksok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit making high pitched metal squeeling noise. Found rollers and roller shafts rubbing, squeeking. Ordering parts, will use pre-id'd parts on return.; ordrng 2 WPW10359271 (roller shaft)s and 2 WPW10359272 (shaft)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/06/2023

"Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F7E9 = Locked Rotor. Checked the Rotor. Gearcase is leaking Oil. Rotor is seized and will not pull off. ( Please see Sd Pictures. ) Cx paid by Card. Cx paid for the Service Call Only by Card. If the cx called Back Order the Gearcase = W11393685, Slider = W10734521, Clutch = W10754448, Rotor = W10754161 , Motor = W10754158 & Inner Drum = W10811957. Don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manassas, VA 20112

Richard B.

Job Details: 06/06/2023

"CX complant. Noise from fridge, Prior diagnosis found unit needs damper and air tower. Installed and tested unit. Now working quietly . Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Jason A.

Job Details: 06/06/2023

CX complaint FRIDGE warm temps. Found RC evap iced up. Cleared all ice &checked for corrossion & mastic condition. Good frost pattern. See SDpics. Installed UV drier & check for leaks. Run vac & added 6.0 OZ R134a. Unit has good running & equalise pressures. Good frost pattern. Draws about 1.7A > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/06/2023

"cx complaint water not dispencing out of the door,checked unit to confrim ,found that one side of the doulbe water valves had failed replaced waster vavles tested unit works as deisgned"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Timonium, MD 21093

Bernard M.

Job Details: 06/06/2023

"Cx complaint the door would make noise when opening and the unit wouldn't close. Inspected and found the kickplate wasn't secured correctly from install and the unit was flush with cabinets. Also found buttons were fragmented when screws were placed in. Replaced buttons along side, secured kickplate and pushed unit back so seal lined up with cabinets. Instructed cx on how unit operates and how to use different settings. Cx understood and unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Herndon, VA 20170

Christian C.

Job Details: 06/06/2023

Cx complaint RC section is not cooling. Inspected unit found FC section evap is iced up. Defrosted evap. Fan is barely running. Installed new fan motor. Fan is now strong.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Timonium, MD 21093

Bernard M.

Job Details: 06/06/2023

"Cx complaint water doesn't dispense. Attempted to dispense and the valve sounded weak and no water came out. Accessed and replaced filter housing and found water gets to the housing and also through tubing underneath but srtill won't dispense from door. The valves aren't pushing the water through to dispense. Ordering valves, once approved contact cx to reschedule; ordrng 1 WPW10341320 (dual valve) and 1 WPW10238100 (inlet valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25404

Ricky E.

Job Details: 06/06/2023

"customer stated that the bulb blew and when a new one was installed, it can be shut off... verified issue and fnd lamp triac shorted and keeping the light on... need parts...; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 w11552018 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Phoenix, MD 21131

Bernard M.

Job Details: 06/06/2023

"Replaced both parts per previous tech, doors seal as designed. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model GU1500XTLB3

Near Aldie, VA 20105

Daniel J.

Job Details: 06/06/2023

ld displayed after a few mins when starting cycle unit drained water out but kept draining cleared pressure tub recalibrated unit tested able to cycle cycles and drain water out paid 120 by cc

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23235

Joseph D.

Job Details: 06/06/2023

Found unit leaking from loose door panel tightened and unit no longer leaking working as designed

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Centreville, VA 20121

Richard B.

Job Details: 06/06/2023

"CX complant. Microwav not working. Prior diagnosis found unit needs console and control. Installed both and tested unit , Working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greenwood, DE 19950

Michael E.

Job Details: 06/06/2023

"CX complaint: loud ratcheting sound and banging. Test5ed and verified complaint. F0E5 error code. I secured the supply lines behind unit, adjusted the level legs and replaced the drive pulley. Calibrated, then tested unit and it is now working properly. If sound continues, preID hub and actuator, if banging continues, preID suspension rods. Unit is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 06/06/2023

"Cx Complaint is the unit isnt washing. Inspected unit and found a few error codes, for motor and element ohm out motor its in range but close to being out of range element is good in diag unit isnt doing anyting. Ordering Control and will use sump on return.; ordrng 1 W11305297 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Rockville, MD 20854

Julian H.

Job Details: 06/06/2023

replaced parts attached thermistor to suction line MUST WAIT 24 HRS TO COOL DOWN

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Columbia, MD 21045

Dustin F.

Job Details: 06/06/2023

"replaced CX suspension, calibrated and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lancaster, PA 17601

Cody H.

Job Details: 06/06/2023

"CX complains unit has a failed spot in the liner. Unit is as designed, cx thought seam was failure point. No furhter work needed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Norfolk, VA 23502

Carl A.

Job Details: 06/06/2023

"cx complaint of unit out of blance,checked unit to find no error codes at this itme,made sure unit was level , found one of the suspention rods had come out of its holder reseated rod in holder tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW550XW0

Near Annapolis, MD 21403

Israel R.

Job Details: 06/06/2023

cx greeted us at the door. no longer needed our services. Cx replaced the washer machine already with a new one.

We serviced a

MAYTAG WASHER

Model mvwb725bw0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/06/2023

washer not starting cycles ld on screen cleared drain hose and calibrated able to start cycles and drain with no issuses paiod 120 by cc over phone through rossware

We serviced a

WHIRLPOOL OVEN

Model GMC275PDB1

Near Manassas, VA 20111

Richard B.

Job Details: 06/06/2023

"CX complant. Door falls. Prior diagnosis found unit needs both left and right hinges. Installed and tested unit. Door closes tight now, Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Norfolk, VA 23508

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not working, checked unit to find the following error codes F9E2,F8E4, found tib in tub,reseated seal tested unit works as designed not seated in called techlinespoke with Rob"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23323

Lucas R.

Job Details: 06/06/2023

"replaced compressor and drier, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30' hg 20 min. charged 54 g, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/06/2023

while going to replace harness noticed i had the wrong part. reordering harness with heater to complete repair.; ordrng 1 W11650662 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 06/06/2023

replaced the fc led all lights on and tested good.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Robert W.

Job Details: 06/06/2023

Cx complaint is the vent is out of place. Inspected unit and found the vent is hitting bottom of door which is causing unit to make noise when door is closed. Fixed vent and tested unit unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waldorf, MD 20602

Shane B.

Job Details: 06/06/2023

cx complaint is the unit filling with water even when not in use. when i arrived supply was turned off. cx turned hot and cold on and water began trickling into unit. i turned cold supply valve off and water kept trickling. hot valve is letting water pass through. water still trickles with unit unplugged. no saved codes. i replaced valves with preIDed part then restored power and water supply. unit did not leak. i ran a service cycle and calibration cycle with no issues. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashland, VA 23005

Kyle A.

Job Details: 06/06/2023

Cx complaint of unit not cooling. Did confirm bad defrost sensor. Changed sensor and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Dunkirk, MD 20754

Shane B.

Job Details: 06/06/2023

unit is installed at 3575 ferry landing dunkirk. i called the office to let them know. hey contacted cx to reschedule.; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2023

"CX complant. Door got damaged when installed last week. Inspected unit and found freezer door has a dent in it near the bottom. CX stated unit installed last week. Will call builder and get proof of delivery last week. Not in stock. Advised CX needs to inspect door once it arrives and scedule return visit, RB; ordrng 1 W11633383 (door skin freezer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near La Plata, MD 20646

David J.

Job Details: 06/06/2023

CX complaint unit is not cooling properly. Arrived today and verified complaint found freezer at 4° but found refrigerator at 56°. Placed unit into diagnostic mode. All thermistors past attempted to run evaporator fan and air baffle and had no movement or fan blowing. Found new frost on back wall and Ill be evaporator cover. Icemaker is still making ice. Ice box fan thermistor checked out as well as fan is still blowing. Ordering parts for a return visit and CX will make unit accessible being that it is stuck in a very tight area and they will clean the inside of the unit. Will return when parts arrive. could not call Techline due to them being closed at this time. ; ordrng 1 W10846539 (Evap fam motor) and 1 W11256332 (Evap cover) and 1 WPW10248595 (Air baffle) and 1 W11087438 (Evap fan motor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near York, PA 17403

Drew B.

Job Details: 06/06/2023

cx ocmplaint thatc unit is not cooling effienclty and they have on coldest setting and not folding temps. when arrived found found temps arounf 39 in rc and items frozen in the fc section and when looking into the evap on the fc section found currenty was in a heating defrost mode.. and could see and hear the heater working.. waited to kick back and evulate frost pattern and found good poattern. damper thjermister; ordrng 1 W11380595 (diffuser) and 1 WPW10384183 (thermister) and 1 WP2315549 (fan motor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ashburn, VA 20147

Christian C.

Job Details: 06/06/2023

Cx complaint unit is leaking from underneath unit. Inspected unit no errors stored. Ran through diag cycle no issues no leaks. Ran through clean washer cycle. Found leak at front of door. Hair is clumped up and causing door to not seal fully. Cleaned hair. Tested unit. No more leaks.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Hampton, VA 23669

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not heaitng,checked unit to find corrected power coming in, open unit to find that the wire on heating element not fully seated and wire on motor ,reseated and checked to maker sure all wire on parts surce tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Brambleton, VA 20148

Christian C.

Job Details: 06/06/2023

Arrived at house and cx said unit has already been fixed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Williamsburg, VA 23185

Orbie

Job Details: 06/06/2023

"cx complaint handle is loose. checked unit verified cx complaint. tried tightening bits that handle holds onto, left side got tight, right side is stripped. unit needs new door to complete repair. got unit temporarily fixed until return.; ordrng 1 W11436967 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 06/06/2023

Inspected and tested unit and installed icemaker and valve.it is working as designed now. Also leveled unit for cx.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23605

Carl A.

Job Details: 06/06/2023

"cx complaint of unit not spinning clothes out,checked unit to find no error codes at this time,checked unit to find play in drive shatf also found cap leaking and and actuator not fully moving into positon ordering parts needed for repairs 2 ct as gear case job needed; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Moto) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23836

Chris B.

Job Details: 06/06/2023

cx comp unit will not stop filling insp unit conf cx comp found no high loop in drain hose advised cx of issue cx stated they are replaicng drain systame to unit today to house advised cx thatw ill solve all issues unit is working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/06/2023

Installed Water Filter Head. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Brambleton, VA 20148

Christian C.

Job Details: 06/06/2023

"Cx complaint unit has F9E1 error. Inspected unit water in tub at arrival. Ran drain cycle water overflowing in sink. Ran disposal cleared sink. F9E1 product not draining. Cleared filter, drain pump, and drain line of debris. Ran unit through diag cycle. No issues. Tested 4 more times no issue with draining. No errors stored. Unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manquin, VA 23106

Thomas B.

Job Details: 06/06/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the suspension and the pulley , unit is still bouncing and banging ordering gearcase; ordrng 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Annandale, VA 22003

Jason A.

Job Details: 06/06/2023

CX complaint FRIDGE not making ice. Found E5 error. Cycled 57 harvest complete. 45 no fill. Test fill tube heater & repeated test 45 & got water fill to icemaker. Temps set to recommended. CX has no RC items freezing. Icemaker FBO > JJ; ordrng 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Herndon, VA 20171

Richard B.

Job Details: 06/06/2023

"CX complant. Fresh food not cold enough . Inspected unit and found fresh food evap drip tray holding water due to being warped , Ordering drip tray. In stock. Further work needed. RB; ordrng 1 W11457241 (Evap drip tray)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/06/2023

helped zr

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Martinsburg, WV 25403

Ricky E.

Job Details: 06/06/2023

"installed doors, ff door gasket are stripping at the seems... need parts...; ordrng 2 w11378944 (ff door gasket)s"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Glenwood, MD 21738

Marc M.

Job Details: 06/06/2023

cx complaint unit not producing ice. inspected unit and found that the icemaker is receiving voltage but voltage not making it to icemaker head. unit will not jump T-H. quoted and collected for icemaker. cx will owe 120 labor on return.; ordrng 1 W10886931 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Alexandria, VA 22309

Demonte S.

Job Details: 06/06/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Drain Water. Ran Service Diagnostics on the unit. Error codes are F8E2 = Drain Pump Electric Fualt. Checked the Drain Pump. Drain Pump isn't plugged in. Plugged the Drain Pump in. Hit the Cancel button. Drain Pump Hose was not connected with clamp on the Sump. Caught the hose. Only a little Water spilled. ( Got all Water up. ) Tested the unit multiple times. No leaks. Cleared error. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lititz, PA 17543

Cody H.

Job Details: 06/06/2023

"CX complains unit seals have failed, Found unit door seal and unit drum seal to have failed and will need replaced. Found unit drum has wear from not having enough seal on it and will need replaced. Unit will still need drum ordered to repair. CX to contact office when drum arrives and is inspected. CX EMAIL CONFIRMED; ordrng 1 W10899578 (drum) and 2 WPW10314173 (rollers)s and 1 341241 (belt) and 1 WP691366 (idler) and 1 279368 (adheasive)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ruther Glen, VA 22546

Tanner B.

Job Details: 06/06/2023

"Replaced control, recalibrated and ran diag. Job complete"

We serviced a

MAYTAG FREEZER

Model MZF34X16DW00

Near Palmyra, PA 17078

Cody H.

Job Details: 06/06/2023

"CX complains unit is not holding freezing temps at top rack of unit, CX agrees to service fee. Found top rack temp to be about 36*F. Found frost buildup on outside of EVAP cover, removed evap cover to find evap encased in ice. Unit is suffering from defrost failure, Drain pan is clear, Unit heater measures 36.8 ohms. 7.3 kohm evap thermistor while thermistor covered in ice. Unit thermistor is reading off, unit will need evap thermistor for repair. Quoted CX for repair, cx just wants to pay service fee but not repair at this time. CX paid service fee in full with card. no further work needed unless CX calls in for repair. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Sherwood

Job Details: 06/06/2023

cx complaint not dispensing ice. i arrived todasy and found ice was jammed in auger. removed jammed ice tested unit ice is now dispensing. this repair is now complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY01

Near Chantilly, VA 20152

Christian C.

Job Details: 06/06/2023

"Cx complaint unit is not dispensing water, filter is stuck and ice is freezing in bin. Inspected unit found filter housing defective and will not release filter. Tested water with filter out and water is now dispensing. Tested ice chute door and intermittently does not close. Ordering filter housing, filter, and ice chute motor.; ordrng 1 WPW10205978 (ice chute motor) and 1 EDR1RXD1 (filter) and 1 WPW10238123 (filter housing)"

We serviced a

WHIRLPOOL OVEN

Model WGE745COFS01

Near Purcellville, VA 20132

Danny R.

Job Details: 06/06/2023

found over to have loose conectiomn on line one of oven and also socket is broken they willcalibrate unit andx get soket fixed .

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Madison, VA 22727

Eric F.

Job Details: 06/06/2023

"Did not receive control in bin. Ordered control, part available locally, resscheduled with cx for 6/8. Will use other parts on return.; ordrng 1 W11546690 (control)"

We serviced a

MAYTAG DISHWASHER

Model mdb4949sdm0

Near Bluemont, VA 20135

Danny R.

Job Details: 06/06/2023

i found to habe sump assy makijg grinding and shutting down . unti drained 5 times when cancel was used unit needs sump assy cx will think over reapair; ordrng 1 WPW10591570 (sump assy)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/06/2023

cx complaint f8e1 the unit filling slowly i removed the water lines and then cleaned filter than ran hot water through both tested goos cx just had filtration system replaced and water lines flushed

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/06/2023

"cx complaint no power, checked unit, come to find defective terminal block and wires, replaced terminal block and wires, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Mount Airy, MD 21771

Sal R.

Job Details: 06/06/2023

CX COMPOLAI NT IS THAT THE UNIT STOPS MID WAY THROUGH CYCLE. I FOUND THAT THE UNTI WILL TRIPP THE BEAKER ABOUT 12 MIN INTO A DRY CYCLE (TOWELS). iI INSPECTED THE POWER SUPPLY AND FOUND THE PRTOPPER VOLTAGE AT THE TERM BLOCK AS WELL AS THE OUTLET. CX INFORMED ME I INSPECTED THE CONTROL AND FOUND NO DROP IN VOLTAGE DURING OPPERATION. cx WILL HAVE A LINCENSED ELECTRICAN COME INOT HOME TO INSPECT POWER SUPPLY. I COLLECTED $120.00 FOR SERVICE CHARGE

We serviced a

WHIRLPOOL OVEN

Model kowt100ess00

Near Herndon, VA 20171

Richard B.

Job Details: 06/06/2023

"CX complant. Drawer dosent close , Insoected unit and drawer fully closes . With drawer sealing against internal gasket. Ran temp up to 400 at advise of CX and no extra heat escaping through drawer gasket. Job completed, RB ."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1300XTVS0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/06/2023

cx complaint units lights are flashing on console. inspected unit and found unit was responsive at first then i found some buttons were lighting and some were not. I found 124.5vac to control. unit needs console and control. I qouted cx for repair and cx declined. charged cx only for service call $120

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/06/2023

"Cx complained the unit did not make ice. Inspected the unit and found from L to N, there is 120vac. From L to V, no power went to the valve and from T to H, the motor hummed but did not move. Unit needs new ice maker; ordrng 1 W10886931 (ice maker)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS04

Near Chambersburg, PA 17202

Fred G.

Job Details: 06/06/2023

more parts needed ordered to be able to complete job.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2023

"CX complant. Washer dosent work. OPrior diagnosis found unit needs cap , acu , drain pump and lower harness. Installed all and tested unit. WWorking as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW04

Near Sykesville, MD 21784

Sal R.

Job Details: 06/06/2023

"CX complaint is that the unit is not dispensing water or making ice. I foundn that the damper motor is stuck open causing constant cold air in and freezing the water res causing it to crack. I am ordering 1 damoer motor (W11087463) and 1 water res (W10801011). Once the parts are avalioble, please have someoen form teh office cal to set a return date. I collected $476.00 for complete payment for repair. CX is paid in full as of 6/6/23; ordrng 1 W10801011 (water res.) and 1 W11087463 (damper motor)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Washington, DC 20002

Emmanuel R.

Job Details: 06/06/2023

Rescheduled 6/14/23 .F2e0 keypad disconnected. Call ahead 45mins.Customer doesnt live in D.C and needs a heads up.; schdld next appmnt for 6/14 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rochelle, VA 22738

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not filling properly. Ordering valve.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW2

Near Monrovia, MD 21770

Sal R.

Job Details: 06/06/2023

"CX complaint was that the unit was making a squeeling sound anf that the unit had too long of dry times. I found that the unit is squeeling witch is coming from the idler pulley. I am ordering 1 dryer kit (4392067) due to sounds (rubber ) from the rollers as well. Dry times are fine. CX is advised to have the venting inspected by a licensed vent cleaning company. Once the parts are avalible , please have someone form the office to call and set a return date.; ordrng 1 4392067 (dryer kit 100)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/06/2023

"Cx complained the unit did not make ice. Inspected the unit and found there is an error in step 56 of an E5 for bad thermistor. The ice maker completed a harvest. The fill tube was frozen. Installed new fill tube and tested for power in step 19 01 and there is 115vac. If cx calls back, order 1 ice maker. Job complete; ordrng 1 W11658802 (ice maker)"

We serviced a

JENN-AIR OVEN

Model JJW2830IM01

Near Bowie, MD 20721

Leon

Job Details: 06/06/2023

CX complaint is clean on the unit button would stick confirmed issue when i went into clean fir both upper and lower oven some times the clean button would work most of the times it wouldnt took ui off checked to make sure everything was connected right which it was ordering a new UI; ordrng 1 W11451409 (UI)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/06/2023

"Attempted to replace front panel and found scratches on the front. Re-ordering panel, contact cx when available; ordrng 1 279443 (front panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Severna Park, MD 21146

Israel R.

Job Details: 06/06/2023

"Cx complained door handle was loose and also door was very squeaky.. after inspecting the unit. i noticed the handle screw was on the door was loose. restead the handle and tighten screw. found no lube on bottom hinge of door. removed door and applied lube on hinges. unit is now working as should.; ordrng 1 WP99003172 (silicone l), used 1 WP99003172 (SILICONE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Sykesville, MD 21784

Sal R.

Job Details: 06/06/2023

"Per the previouse tech, I attempted to replace the door panel and found that the new door panel is dented. i am reordering 1 door panel (W11416785). Once the panel is avalible, please have someone form the office call to set a return date.; ordrng 1 W11416785 (front panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Hagerstown, MD 21742

Andrew S.

Job Details: 06/06/2023

"Cx complaint is that the unit is not making ice. Upon arrival I ran test 56 and found no errors. I then ran test 57 and 45 and found that the ice maker is harvesting and filling. I then ran test 36 and found that the ice box fan is pulsing when starting and struggling to run. I also noticed that the UI is dim/out in some segments. I am ordering the ice box fan, UI and dc power board. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10830288 (DC Board) and 1 W11387386 (UI) and 1 W10846539 (Ice box fan)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/06/2023

CX complaint: not heating and timer not counting down. Tested and verified complaint. I found we are getting 120vac and 20vac. 1 leg at receptacle is only getting 20vac. I informed CX of my findings and recommended they have a licensed electrician look at this. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/06/2023

Replaced all parts per prior diagnosis. Pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins and filled with 6oz of R134a. RC press was at 18 LS and FC was at 8 LS. Informed CX 24-36 hrs for unit to get to temps.. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lanham, MD 20706

Leon

Job Details: 06/06/2023

cx complaint was unit didnt cut on confirmed the issue heard the start run device cut off and on did a amp draw when unit was on and it went to almost 9 amps replaced start run device with one i had in my van unit still didnt work ordering new compressor with couplers; ordrng 1 W11370574 (compressor) and 2 W11504415 (couplers)s and 2 W11504431 (couplers)s and 2 W11506619 (couplers)s and 2 W11676464 (tube)s and 2 W11504445 (couplers)s and 2 W11504449 (couplers)s and 2 W11109499 (drier)s

We serviced a

MAYTAG FREEZER

Model MZD2667HES

Near York, PA 17403

Drew B.

Job Details: 06/06/2023

"cx complaint that unit is leaking water everywhere after trying to replace the filter couldnt getout and what happened the filter wasnt seating in correctly and when water is dispenced through door or icemaker when filling sprayed nd i was able to remove and install their new filter purge water , jump icemaker and check seals no issues after running water nad jumping icemajker appears to now check good."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Bowie, MD 20721

Leon

Job Details: 06/06/2023

cx refused service at the door

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/06/2023

"Cx complaint is that the unit is not heating. Upon arrivai I found that the ventilation is good. I then tested the terminal block and found that the incoming voltage is correct. i then removed the rear cover and tested the TCO, thermal fuse, thermostat and element. All tested within range. I then checked the connections at the motor and found that the they are secure. I found that the timer is not allowing voltage to the element. I am ordering the timer. please contact cx when the parts are available to schedule the return visit; ordrng 1 WPW10185982 (Timer)"

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Towson, MD 21286

Neil H.

Job Details: 06/06/2023

replaced the module-control-hotplates programmed and unit tested good.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Greencastle, PA 17225

Andrew S.

Job Details: 06/06/2023

Cx complaint is that the unit is making a loud noise when it is running. Upon arrival I found that the unit is making a loud vibration/rubbing noise when the drum is spinning. I found that the noise is present even turning the drum by hand. I removed the drum and cover for the blower wheel and found debris stuck in the housing causing the noise. I cleared the debris and inspected the motor and other componants and found that the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model MZF34X20DW00

Near Winchester, VA 22602

Danny R.

Job Details: 06/06/2023

cx states unit is at 20 in freezer i found it at 22 and frosted upo rwally bad it was over stuffed and gasket wasnt sealling and when food was taken out door sealed . i will give cx a estement for defrost issues and he wll wait to call back if temps dont go to 0 to 10 after thawed out; ordrng 1 W11382527 (control) and 1 WPW10383615 (sensor)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Leonardtown, MD 20650

David J.

Job Details: 06/06/2023

F7e4 basket re-engagement error F6e3 communication error CX complaint unit is leaving close soaking wet arrive today. Inspected unit and found two error codes above. ran test cycle and unit completed cycle with no issues but F6 E3 error code came back up. Customer stated when it has a load it does not spin. Leaving clothes wet at end of cycle. Went under unit and inspected removed rotor and found teeth on rotor were a little rounded Inspected clutch assembly and found the metal friction part has separated from the plastic which is causing it not to re-engage. Customer would like to repair mechanical parts before electrical parts. Will return on scheduled date. Customer will owe $110 for labor on return visit.; ordrng 1 W10734521 (Clutch) and 1 W10915701 (Rotor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22556

Ezra M.

Job Details: 06/06/2023

"unable to locate unit, spoke w/ store employee, unit no longer on site for service. closing ticket"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/06/2023

"Confirmed cx complaint unit F7E1 error code. Cx says they reset unit and it has been working again since the code displayed. Ran unit through diagnostic, no issues, advised cx to call back if issue reoccurs.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford, DE 19963

Frederick R.

Job Details: 06/06/2023

CX complaint is lid wont lock. Inspected/tested and found lid latch is defective so it will not lock. Ordering latch. CX POP is 10/20/22. Rescheduled for friday 6/9/23; ordrng 1 W11513248 (latch)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, PA 17402

Drew B.

Job Details: 06/06/2023

cx complaint that unit didnt close and when finding the issue with the unit not closing was the balck piece that goes aroufn the top see pics and ordering 2 trecch when return for repair of possible door removal.. call to reschd accodingly for 2 tech assistance...; ordrng 1 2TECH (2 TCH)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Fairfax, VA 22032

Jason A.

Job Details: 06/06/2023

Different model/SN. KRMF706ESS01 > KRMF706ESS04 / K80800252 > KA2812400. CX complaint FRIDGE doors not closing. Light/LEDs not working & no ice. Found Pantry UI corroded in water - Left unplugged & lights came back. Cycled icemaker & fill. Test water & ice dispense. Door skins are rusting = ALL 5. Lower kickplate. Advised doors are long lead times. Office will call CX when doors are ready > JJ; ordrng 1 W11518699 (RC DOOR LEFT SS) and 1 W10815687 (RC DOOR RIGHT SS) and 1 W10815701 (FC DOOR SS) and 1 W10815669 (PANTRY DOOR LEFT SS ui) and 1 W10815678 (PANTRY DOOR RIGHT SS) and 1 W11126052 (HINGE SCREW) and 1 W10854958 (HINGE COVER SCREW) and 1 W10911309 (GRILLE)

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/06/2023

cx complaint unit makes noise when when cycle is finished. I found unit has vent fan that comes on when moisture is detected in unit. i removed top and found fan is the noise they are hearing. unit is working as design.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Yorktown, VA 23692

Orbie

Job Details: 06/06/2023

"cx complaint unit intermittent ice production. checked unit. test 15, 02 test 56 E2. test 57 - 02. never heard icemaker turn. found light in bottom of fridge flickering from door switch being faulty. pulled evap cover as saw some frost on back panel. evap looked okay. IM temp out of stock unable to reschedule.; ordrng 1 W11291142 (switch) and 1 W11658802 (icemaker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Front Royal, VA 22630

Danny R.

Job Details: 06/06/2023

iu found unit has a lots of soap in unit ran 5 times and suds every time they are unsing dawn altra soak soap prewash this causes suds and also the cx make hand soap in home for sale and is cleaning thier equipment in sink per her father . and no high loop called tech line made report he put report under last sr code unit check ok cx issues with unit unit is ok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Jefferson, MD 21755

Ricardo S.

Job Details: 06/06/2023

"Cx complains about a banging noise, inspected unit, test mode, no error codes, when the unit go to spin, the pulley or belt make noises, suspension cks ok. gearcase cks ok.. order motor, belt and pulley assy; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

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