Service History 473 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Annville, Pennsylvania 17003

Cody H.

Job Details: 06/13/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 06/13/2023

Cx complained of mold. Inspected the unit and found mold on the bellow. Unit needs new bellow.; ordrng 1 W11106747 (belllow)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 06/13/2023

CX complains unit now doesnt turn on at all. Found unit getting power to the control but nothing from the control. Called wp techline and spoke to Chris SR#7736627513 who said to install new dispenser due to when the dispenser housing was unplugged unit began working. Was able to replace dispenser housing and drawer. tested unit and unit now works as designed. no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Littlestown, Pennsylvania 17340

Drew B.

Job Details: 06/13/2023

replaced console and tested and recalibrtaed and now checks good.

We serviced a

MERCEDES VAN

Model METRIS

Near Crofton, Maryland 21114

Orbie

Job Details: 06/13/2023

took van for oil change

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Pasadena, Maryland 21122

Israel R.

Job Details: 06/12/2023

"Got to the job and cx couldnt find p.o.p, he didnt want to pay the 120 service call."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, Virginia 23836

Chris B.

Job Details: 06/12/2023

cx comp wave giude is chared insp unit conf cx comp found wave giude chared ordering wave giudes; ordrng 1 W10915651 (weave guide)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near Glen Burnie, Maryland 21061

Israel R.

Job Details: 06/12/2023

Customer complaint unit is not cooling. Found the unit is not cooling is 40s in the freezer and 50s in the refrigerator. Ice cream is soft. Called techline and they want to know what is the pressures. Unit needs seal system technician to call techline with pressures and isolate componencts to know what the problem with the unit is. Needs SS technician to test unit at a SS level.; saved tckt

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Chester, Virginia 23836

Chris B.

Job Details: 06/12/2023

replaced led tested uniut wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Petersburg, Virginia 23803

John P.

Job Details: 06/12/2023

Cx complaint unit sweating on top of freezeer door. Called techline talked to Chris said to replace freezer door. ordering door; ordrng 1 W11104482 (door shp2cx) and 2 W1159728 (gasket)s

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Felton, Delaware 19943

Frederick R.

Job Details: 06/12/2023

"CX complaint is WM not completing cycles. Inspected/tested. F8E1, F3E1, F5E1 codes. FOund valves clogged with well sediment. Hub spins freely also in agitate. Ordering both inlet valves, hub, splutch, belt and return with pre-id actuator. Spoke to HM to get parts . She will check if we need auth. Cannot reschedule at this time; ordrng 1 W11168740 (valve) and 1 W11168743 (valve) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Woodbridge, Virginia 22192

Richard B.

Job Details: 06/12/2023

"CX complant. Lights out. Inspected unit and found ceiling lights out and one in side . Replaced two LEDs and tightened freezer handle. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 06/12/2023

CX complai t was that the unti was making a loud noise. I found that tghe sheild was hitting the top of the pan causing a noise. I lowered the frrt to rasie the unit . Unit test good.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 06/12/2023

"CX comoplai t is that the unt is not powering ion. i found that the control failed , unit will also need a gearcase and clutch due to oil leaking. I have quoted CX for the cost of complete repair. CX has informed me that he intends on replacing the unit. I collected $120.00 for service charges via credit card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near McSherrystown, Pennsylvania 17344

Sal R.

Job Details: 06/12/2023

CX complain t was that the switch stoped working. I found that the switch had no resistanse and lots of play (bad spring). i accessed and replace the swithc and unit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, Maryland 21158

Bernard M.

Job Details: 06/12/2023

"Replaced control and console, ran test and unit completed test without any issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 06/12/2023

cx complaint is unit started with a drain pump issue and that was fixed and now its sdomething else and unit wont run. found F7E4 F7E3 cleared codes and tried running a DLMS cycle. unit shows coverage of 60 months on parts and labor. she said she got a 5 year plan through Brah n Scarf. unit would not start or run or lock the lid or anything. ran auto test and lid locked and unit got some water then just sat. motor wont kick on or anything. tried a drain and spin and nothing waited a few and drum kicked on for a second and nothing then shows wash complete. will order parts needed and office will schedule. shes also going to call in to get right ticket sent to us as nothing came with ticket. unit shows coverage. .; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11399437 (Drain Pump just in case)

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, Maryland 21048

Justin S.

Job Details: 06/12/2023

compressor not active when i arrived but fans are active. 120vac to the inverter but no lights on the inverter. compressor has resistance. new compressor does not have an inverter with it but shows its suppose to come with one. contacted parts and ps. contacted mr; ordrng 1 w11557671 (compressor(mr to check for inverter))

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 06/12/2023

dryer noise during cycle removed door panel rust type debris near right rear roller support replaced right and left support rollers with pulley also removed lint debris from blower wheel and cabinet tested spin normal email added to sticky notes

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 06/12/2023

"Replaced valve, ran test and found no leaks, unit completed test without further issues. Unit checks good"

We serviced a

JENN-AIR RANGE

Model JDSP548HL00

Near Newport News, Virginia 23601

Justin W.

Job Details: 06/12/2023

"cx complaint steam feature not working. checked unit to find error codes f6e4, f7e1,f3e3. issue seems to be in controls. upon exiting control and testing unit unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 06/12/2023

"cx complaint unit starts cycle but then sometimes back tracks and starts cycle over. inspected unit and entered diag and found f8e1. cleared codes and ran auto test and found unit did finish with out issue. I did found both water valve were not fully open. I then dispensed each valve manually and found them to dispense slowly. i removed hoses from valve and found water flow was good. i replace inlet valve with van stock. calibrated unit and found unit now checks good.; ordrng 1 W11038689 (valve (FG VS)), used 1 W11038689 (VALVE) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 06/12/2023

"CX complains unit bake/ broil is not working. Found unit to not be igniting and igniter reads O.L. was able to replace igniter with preI.D. part. unit is not giving gas. Replaced control due to signs of failure with preI.D. part, and replaced valve due to also showing signs of failure. Unit still not giving gas or igniting. checked new ignitor, ignitor is recieving power but not glowing, found new ignitor to be reading O.L. called office to verify part is not supposed to show O.L. Ken confirmed, reordering ignitor for use on return. CX EMAIL CONFIRMED.; ordrng 1 W11176454 (igntr-oven (REORDER))"

We serviced a

JENN-AIR DOWNDRAFT

Model JXD7030YS7

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 06/12/2023

"Cx complains that the blower motor not working.. inspected unti again and found a bad conneciton under the control fan switch , connection back in place, reset power.. unit tested and blower fan works fine"

We serviced a

MAYTAG REFRIGERATOR

Model MFI22269FRZ03

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 06/12/2023

"CX complains unit is not producing ice. Found unit to be 8*F in FC and 15*F in ice maker area. Found condenser area to be clogged. cleared out condenser area and restored air flow. Unit began cooling as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 06/12/2023

"came out and replaced parts. replaced control in back and found water line pintche3d in half as its a thin plastic line. replaced ice maker and bin was full of ice. serpeator ordered wrong and reordered part. will replace UI when thats replaced in case damaged with prying this one out. as soon as parts are in office will schedule.; ordrng 1 W11130210 (Assembly, Ice Door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Germantown, Maryland 20874

Julian H.

Job Details: 06/12/2023

replaced tub & working properly

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Reston, Virginia 20194

Simon

Job Details: 06/12/2023

CX complaints ignater clicking during the burner on .UNIT checks UNIT replacet the switch harness still clicking the ignater .need module .no part list found for the unit.sSZ; saved tckt

We serviced a

JENNAIR RANGE

Model JDRP548HL01

Near Vienna, Virginia 22181

Christian C.

Job Details: 06/12/2023

"Cx complaint right oven is burning food. Cx says since last visit still burning food. Inspected unit ran unit bake 250 and it finished around 275, 300 and finished around 330. Called techline. Advised acceptable range of temps. Advised cx to try convection. Reseated and inspected all connections to control boards. No loose connections. Unit is working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 06/12/2023

Cx complained the unit did not dispense ice. Installed new auger motor and yoke and tested and it now dispenses ice crushed and cubed. Job complete

We serviced a

KITCHENAID COOKTOP

Model KECD805HBL1

Near Mercersburg, Pennsylvania 17236

Andrew S.

Job Details: 06/12/2023

Cx complaint us that the LF burner is not working. Upon arrival I found that all the other burners are working as intended. I was able to access the burner and found that it is getting the proper voltage when it is turned on. I then tested the resistance on the burner and found it to be reading OL. I quoted the cx for the cost of the repair. Cx paid in full. I was able to replace the burner and then tested it. i found that the burner is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 06/12/2023

"Cx complaint unit is not working properly inspected unit ran diagnostics unit filled, drained, and locked lid, and stopped. Removed and replaced the capacitor tested again ; ordrng 1 W11513246 (Control) and 1 W11481722 (Shifter) and 1 W11513248 (Lid lock)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Saint Thomas, Pennsylvania 17252

Andrew S.

Job Details: 06/12/2023

Cx complaint is that the unit is making a loud squeeling noise. Upon arrival i found that the Idler is failing. I also found that the belt is frayed. I am ordering the belt and will use the idler and rollers on return visit.; ordrng 1 WPW10131172 (Belt)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Washington, District of Columbia 20010

Sherwood

Job Details: 06/12/2023

cx complaint not cleaning dishes. arrived today and found dw will fill up then not do any after. put in service diag and got a e7f1 but mootr was not coming on. ohm out motor 6.2 ohm so its good. checked for 120 at motor and was not getting 120v. ordering control and harness; ordrng 1 W11225084 (control board) and 1 W11227948 (harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Washington, District of Columbia 20010

Sherwood

Job Details: 06/12/2023

cx complaint f2e2. arrived today and could confrim error code installed both parts. unit is now working correctly. repair complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS1

Near Reston, Virginia 20191

Christian C.

Job Details: 06/12/2023

Cx complaint lower spray arm does not stay in place. Inspected unit found F9E4 lower spray arm error. Secured lower spray arm. Ran through diag cycle no issues. Cx paid for service call.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/12/2023

"Installed new dispenser and main control, tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/12/2023

Per previous diag I was able to access and replace the parts. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/12/2023

Have to return with right feont orifice holder as spud stripped upon extraction. Will do bake spud and regulator on return as cx had to leave.; ordrng 1 W11672515 (Orifice holder)

We serviced a

JENNAIR RANGE

Model JDSP548HL00

Near Fairfax Station, Virginia 22039

Richard B.

Job Details: 06/12/2023

"CX complant. Steam dosent work. Prior diagnosis found unit needs appliance manager , appliance manager extension , two gaskets . inlet valve and two controls, Installed one applinace manager extension , two gaskets , two controls . Reordering appliance manager as a second manager extension was ordered , Further work needed. RB; ordrng 1 W11388048 (appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hyattsville, Maryland 20783

Samuel R.

Job Details: 06/12/2023

cx complint unit is not cooling.inspected unit and found evap area frozen block of ice.advised cx will have to deforst unit for 24hrs or i will have to charge an extra to defrsot unit as it will take time.cx advised they will deforst unit.; schdld next appmnt for 6/14 WED !

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Silver Spring, Maryland 20901

Samuel R.

Job Details: 06/12/2023

replaced parts and tested unit now working properly as designed.

We serviced a

WHIRLPOOL FREEZER

Model GX5FHTXVB03

Near Pikesville, Maryland 21208

Shane M.

Job Details: 06/12/2023

cx complaint of ice build up in Fz. can confirmed. cleared all ice from evap. gave a quote for the fz harness replacment $316.48. cxpaid in full by card. replaced harness.; used 1 W11260592 (harness vs) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 06/12/2023

"cx complaint is the interior light not working. cx said light would flicker then the arm on the switch fell off and light no longer comes on. confirmed complaint. switch has come apart. preIDed switch does not match the swtich needed for the unit. the part number is correct but switch is shapped differently. the body of the switch has a notch taken out of the rear of it, preIDed switch is square and space between the terminals is wider than the switch needed for the unit. the lever is also wider then the one needed. i called parts specialist, they said it reorder part and have it checked at the office before scheduling return visit. ordering part. schedule once cheked.; ordrng 1 W11384469 (switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/12/2023

CX complaint about led out on icebox on RC confirmed & replaced with preid working properly

We serviced a

MAYTAG DRYER

Model MED7230HW

Near Huntingtown, Maryland 20639

David J.

Job Details: 06/12/2023

CX complaint no Cycle works other than time dry. Arrived today and inspected unit and found error code for open or shorted moisture sensor. Tested unit and found when normal cycle as soon as unit starts sensing it cuts off and throws error. Remove panel and gained access behind front of unit Replaced moisture sensor. Reinstalled all parts cleared air codes and diagnostic cycle. Ran test cycle until unit. Completed on normal unit is no longer throwing error code and is working as designed job complete

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Leonardtown, Maryland 20650

David J.

Job Details: 06/12/2023

CX complaint unit takes a long time to preheat. Inspected unit and tested both elements. Found broil to work properly but was getting no heat from bake element. Remove bottom pan inside unit and found bake element to have a big hole in the bottom of it. Bake element needs to be replaced Order part for return visit and customer will owe for labor on return visit. Scheduled for follow up appointment and will arrive on schedule date. ; ordrng 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near California, Maryland 20619

David J.

Job Details: 06/12/2023

"CX complaint unit has not been heating correctly and sometimes touch panel is not responsive arrive today and verify complaint was attempting to get unit into diagnostic mode and it would not allow me to. Some buttons were not properly being pressed. Opened unit and found a yellow haze inside of unit, inspected broil element and found Element was OK. Remove bottom floor pan inside unit and found bake element had burst causing unit not to heat. Customer had stated it had tripped his breaker ordering terminal block as well for return visit. Explain to see ask to not use oven for anything until we return to replace all parts. CX stated they will clean unit out that way when we return with parts, we can properly test will return when parts arrive ; ordrng 1 W10779716 (Bake element) and 1 W11100513 (Control) and 1 W11105615 (Display console) and 1 WP8203546 (Terminal black)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near California, Maryland 20619

David J.

Job Details: 06/12/2023

CX complaint door gaskets are not sealing. Arrive today and inspected unit and found both RC door gaskets to be defective and magnets are coming out. Inspected middle drawer and freezer door gaskets and they are in good condition and sealing. Ordering both RC door gaskets for return visit scheduled for follow-up will return on schedule date.; ordrng 2 W10830274 (Rc door gaskets)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hollywood, Maryland 20636

David J.

Job Details: 06/12/2023

Cx complaint unit made a noise in beginning of cycle. Arrive today and inspected unit could not verify complaint Place unit in diagnostic mode and had no error codes. Ran test cycle unit completed cycle with no issues. Customer had stated it was no longer making the noise but that it happened during the first start of a cycle. Could have possibly been something inside drain pump that had finally worked its way out. Explain to customer if it happens again to take a video of the noise. unit is working as designed job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hollywood, Maryland 20636

David J.

Job Details: 06/12/2023

CX complaint unit has small drops of water on right front of unit arrived today and inspected unit. Customer had a photo on her phone showing where they drop of water was. It was on the cage that house is the float switch. Went under unit and could not find any signs of water check for air codes and had none present. Ran cycle for 15 minutes and no water ever dropped or had signs of water anywhere. Inspected spray arms and found both spray arms to not be clogged. No obstructions to stop from spraying float switch was working properly. Explain to customer that I cannot make leak happen that if it happens again to give us a call. Unit is working as designed job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, Maryland 20721

Shawn D.

Job Details: 06/12/2023

"cx complaint unti is not making, water dispenser not working an lights out. inspected unit and coonfimrd all issues temps are good. fpund pantry ui not working and once unplugged lights work but freezer led is out so rabbed one from v/s and Special project #: S191AQ Parts (Only Parts Listed Below) & Labor covers that. i then found pantry ui is getting 5dcv but no 15vdc harness looks to be pinchec so left it unplugged and gave cx quote and he agreed. part is instock so rescheudled and told cx to remove food out of fridge before friday so we can get the repair done; ordrng 1 w11462342 (module SD V/S) and 1 W11170612 (harness 81.01), used 1 w11462342 (module SD V/S) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Alexandria, Virginia 22301

Leon

Job Details: 06/12/2023

cx says unit starts for 1 second then stops. confirmed issue and disassembled. fuse tested good. door switch was faulty replaced and tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/12/2023

This was an unintentional work order. CX has had no problems since unit was repaired.

We serviced a

AMANA RANGE

Model ACR2303MFW7

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/12/2023

Replace switch in faulty wiring harness unit heating and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, Virginia 23237

Chris B.

Job Details: 06/12/2023

"replacde valve tested unit insp for leaks working as desighned; ordrng 1 wp4373559 (shark bite), used 1 wp4373559 (shark bite) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Fairfax, Virginia 22032

Richard B.

Job Details: 06/12/2023

"CX complant. Washer making noise , Inspected unit and found F8E1 error code in diagnostics, Ran a cycle with hot water and unit seemed to fill OK , Ran a cycle with cold water and unit . Ran a regular wash cycle and unit washed . Rinsed and spun out fine. Ordering valve assemblys . both hot and cold . Further work needed. Two tech , RB; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 06/12/2023

"CX complaint: FC and top RC lights outInspected unit, confirmed CX complaint. found FC getting voltage but not working. replaced LED in FC with pre id Tested unit, unit working as intended,."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/12/2023

Replaced post and repaired liner unit no longer arcing working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 06/12/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1, long fill. Ran test cycle and found the water had a slow fill. Unit completed test without further issues. Ordering inlet valve and set return for 6/14. Office will contact cx with time frame; ordrng 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, Virginia 23234

Chris B.

Job Details: 06/12/2023

apon arrival cx had unit powered down and unit was at room temp advised cx unit must be powered on for at least 72 hours to get accured reading from unit rech for 20th; schdld next appmnt for 6/20 TUE !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/12/2023

Replaced failed damper in refrigerator damper making excessive noise and not sealing properly unit now

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Stephens City, Virginia 22655

Daniel J.

Job Details: 06/12/2023

per notes replaced control drain pump and harness also lid latch tested calibrated unit fills drains and spins

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/12/2023

CX complaint: not starting proper;ly. Tested and verified complaint. I found that the CX did not realize the 2 button start change. I informed CX of the change. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/12/2023

Helped BD

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/12/2023

Replaced the console and moisture sensor harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 06/12/2023

"dispenser lid failed, replaced dispenser."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/12/2023

"cx complaint of unit not making ice,took temp readins of 9 in freezer,40 in fc ran daig found E 5 error on icemaker ,called techline spoke Leon possible low charge or leak in system, 9.13 k ohms on rc ,19.68 k ohms on fc; ordrng 1 W11578030 (Motor, Evaporator (includes Harness, Thermistor, And Defrost Thermostat)) and 1 W11658802 (Refrigerator Ice Maker) and 1 W11482383 (Refrigerator Dual Water Valve) and 1 W11574734 (Whirlpool Refrigerator Compressor) and 2 W11504431 (Coupler)s and 2 W11504415 (Refrigerator Coupler)s and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Couple)s"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Fairfax, Virginia 22032

Jason A.

Job Details: 06/12/2023

CX complaint RANGE oven beeps when preheating - no heat. Checked line voltage at outlet & terminal block. Tried 5X to open diagnostics but no go. Measured thermistor `1.09K OHMs at apl mgr. Replaced apl mgr. Was able to preheat & test bake/ broil / convect modes working. Door sw & latch & light & cooling fans work. All cooktop burners working > JJ

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Dover, Delaware 19901

Taylor F.

Job Details: 06/12/2023

Cx complaint is unit not drying. Tested inspected and verified complaint. Found the vent completly clogged and had water in it. Removed vent and unit passed airflow test. Cx has to have vent replaced for unit to dry properly. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/12/2023

"CX complant. Washer dosent work. OInspected unit and found console dosent respond. Or control , Ordering console and control . Further work needed. RB; ordrng 1 W11556728 (CONTROL) and 1 W11478519 (FACIA)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Rockville, Maryland 20852

Brian F.

Job Details: 06/12/2023

"Installed new control, ran 2 daignostic cycles, detergent dispenser opening with no issues. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Richmond, Virginia 23236

Joseph D.

Job Details: 06/12/2023

Customer complaint long drive times confirmed complaint found blockage in vent between wall and dryer cleared also advice customer to seek professional HVAC to reconnect broken vent within wall

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Nottingham, Maryland 21236

Neil H.

Job Details: 06/12/2023

CX COMPLAINT THE ICE MAKER MAKING LOUD CRANKING NOISE ORDERING NEW I/M; ordrng 1 W11546935 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/12/2023

ARRIVED AND OPENED BOX FOUND THE NUMBER ON THE BOX CORRECT BUT WRONG PART SHOULD BE D/W HARNESS BUT IT'S A WASHER HARNESS REORDERING PART TOLD CX WE WILL CALL WHEN PART IS IN; ordrng 1 W10889940 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 06/12/2023

Removed and replaced the evaporator and drier filled and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFMO2

Near Prince George, Virginia 23875

John P.

Job Details: 06/12/2023

test unt for voi have to test more on reture vis; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Richmond, Virginia 23234

Chris B.

Job Details: 06/12/2023

cx comp unit leaks water on floor at right front corner insp unit found no obstruction in tub ring but when running softner disp unit leaks ordering updated tub ring spW11651001; ordrng 1 W11094304 (tub ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Richmond, Virginia 23226

Joseph D.

Job Details: 06/12/2023

Replaced parts. Icemaker filled and cycling properly. No clear indication of location of serial number in owner's manual. No serial number on entire unit. Working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, Virginia 23224

Chris B.

Job Details: 06/12/2023

replaced fc fan tested unit wroking as desighned

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WS01

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/12/2023

Replaced inner door shell and unit activating door switches properly . Working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 06/12/2023

Unit had failed lock. Replaced lock and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Chesterfield, Virginia 23838

Chris B.

Job Details: 06/12/2023

replaced connector in rc tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Chester, Virginia 23831

Chris B.

Job Details: 06/12/2023

replaced control tested unit working as desighned

We serviced a

JENN-AIR OVEN

Model JJW3430WS00

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/12/2023

Customer complaint unit tripped breaker and made smoke and smell in the house confirmed complaint found burnt up wires within junction box in household wiring behind unit multiple wires affected asked customer to leave breaker off and contact license electrician. Unit working properly

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Chambersburg, Pennsylvania 17201

Andrew S.

Job Details: 06/12/2023

"Cx complaint is that the unit is not starting and before it quit is was making loud noises and had leaked from under the unit. Upon arrival I found an F7E5 and F2E1. I then entered diag and found that the unit is agitating but the clutch is not activating the slider. I then tipped the unit back and found that the unit is leaking oil and water during the spin cycles. I also found that the control is not sending voltage to the clutch. I quoted the cx for replacing the gear case, control and related parts. Cx paid the service call and is going to shop around before deciding on the repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ02

Near Chester, Virginia 23831

Chris B.

Job Details: 06/12/2023

cx conp unit will not amek ice insp unit found im not in home position apon arrival found fc temp at 0 and rc temp 38 jumped IM found when jumping im.. im returned to home but did not flow water then jumped im again to confirm water flow found water flow very slow when filter bypass is installed unit flows water better than most to be honest advised cx to replaced filter if cx call back unit will need W11346622 filter head $90.00 collected 120 sc check number 2071 if cx calls back 220.40 to be collected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Richmond, Virginia 23238

Thomas B.

Job Details: 06/12/2023

Removed and replaced the compressor and drier filled and tested unit now functions Normally

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 06/12/2023

Cx complaint leds out in unit. As per Technical Service Pointer #: W11606409 Rev G Special Project #: S84638 verified model and serial within range and replace all leds with the updated one. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Winchester, Virginia 22602

Daniel J.

Job Details: 06/12/2023

washer not sagitating last vist found bolt loose this vist found that the teeth/ gears stripped agitates and spins without a load in washer ordering aigitator 8 in stock corrected sn CB5200477; ordrng 1 WP3951744 (agitator)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/12/2023

cx complaint dryer vent issue also keeps losing power checked unit and found OL on thermal fuse . replaced with vs and tested unit is now running as designed . found poor air flow. advised cx to have vent cleaned and unit is running as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Largo, Maryland 20774

Shane B.

Job Details: 06/12/2023

cx complaint is the unit not draining. cx said it left unit full of water. when i arrived unit was empty and unplugged. i plugged unit in and drain pump started running and water drained. held start until it stopped and checked for codes and found none saved. ran service cycle. unit completed cycle with no issues. inspected under unit and found nothing out of place. unit is sitting level. i cleared pressrure hose and ran calibraion cycle. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model NFW7200TW

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 06/12/2023

"cx complaint is the unit displahing DS when trying to start cycle. landlord said unit worked fine before being moved to this house, tennet says its never worked for them. i tried starting a cycle and unit displayed DS. i opened/closed door and unit began filling and washing. after a minute or 2 the error returned. door is locked and lock light is on but display shows DS. i unplugged unit, removed top and reseated all connections on door switch and board. started another cycle. error didnt return unless door was pulled on slightly, clothes may be pushing on door during cycle. door hinges do have some play but parts are no longer available. i quoted cx for ne door switch. they paid service call and said they would most likely replace the unit.; ordrng 1 WP8182634 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Baltimore, Maryland 21209

Shane M.

Job Details: 06/12/2023

cx complaint the unit isnt cooling proper. found service pointer issue w evap harness. replaced harness w thermistor. unit workig properly.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 06/12/2023

Cx complaint found the line clogged cleared and tested unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 06/12/2023

unit not keeping correct time. showing error f6e0. not connected to internet.; ordrng 1 W11616683 (control panel (stainless)) and 1 W11261165 (control)

We serviced a

WHIRLPOOL RANGE

Model WFG540H0ES1

Near Laurel, Maryland 20723

Israel R.

Job Details: 06/12/2023

Installed burner heads and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nottingham, Maryland 21236

Dustin F.

Job Details: 06/12/2023

"CX complaint: unit not making iceInspected unit, found bail arm out of FC icemaker. resecured bail arm and tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Parkville, Maryland 21234

Dustin F.

Job Details: 06/12/2023

"Went over OOW pricing with CX, CX respectfully declined service and wants to contact WP for Coverage. NO work done, no charges needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Baltimore, Maryland 21224

Dustin F.

Job Details: 06/12/2023

"upon arrival, informed CX unit was OOW, He was under the impression it was and declined service. no charges made no work done."

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