Service History 473 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20148

Richard B.

Job Details: 06/01/2023

CX complant. Dishwasher not draining. Inspected unit and found not draining error code. Found water in tub. CX stated unit did work ten times previously. Removed water from unit and found drain pump measures 1.65m ohms. Installed new drain pump and same results. Ordering drain hoses due to blockages. Further work needed. RB; ordrng 1 W11414944 (hose) and 1 W11614117 (hose)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Kensington, MD 20895

Dustin F.

Job Details: 06/01/2023

"Replaced front panel and had CX test units door closing in front of me. CX is happy, unit working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21218

Alexander D.

Job Details: 06/01/2023

"cx complaint unit not washing dishes. inspected unit and verified complaint. f4e3 washmotor not running error stored. ran test cycle, found washmotor getting 120v but not running. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Georgetown, DE 19947

Michael E.

Job Details: 06/01/2023

Replaced the IM as per previous diagnosis. Reset unit at breaker box. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Baltimore, MD 21218

Alexander D.

Job Details: 06/01/2023

replaced control and encoder. tested unit. completed autotest properly. started normal wash cycle and waited for it to advance to soak. unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Newport News, VA 23601

Justin W.

Job Details: 06/01/2023

arrived to find cx trying to get proper information on receipt so we can diagnose unit under warranty.waited till 10 minutes into window before rescheduling cx for tuesday 6th. cx to goto costco and get receipt or to call and cancel appointment if unable to get paperwork. cx complaint was tub not spinning. pre iding repair kit for best oportunity to fix unit on return visit. i did not examine unit due to no paperwork with correct info. that is why cx was not charged.; ordrng 1 4392067 (repair kit)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Alexandria, VA 22314

Demonte S.

Job Details: 06/01/2023

Inspected the unit. Found that the cx is saying that the Microwave Tones are not loud. Checked the Tones in the settings. Adjusted the Tones to loud. I advised the cx that the Tones are not as loud as the old ones. ( Cx is comparing this unit to there old one.) I explained to the cx that they can't compare the new unit to there old unit. A lot of things have changed. Cx stated they understand. ( This is the cx one and only use and Care call. I explained this to the cx as well.) Unit is working as Designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near North Potomac, MD 20878

Julian H.

Job Details: 06/01/2023

CX complaint about after installation & conversion top burners not coming on CX bought unit almost a yr ago but just installed it 2 weeks ago found that orifices sizes were installed correctly on every burner but in the wrong position simmer has main orifice for burner & main had simmer relocate orificies on all burners bake & broil were fine tested & working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near North Beach, MD 20714

David J.

Job Details: 06/01/2023

F9e1 drain issue F7e1 single speed failure Fae2 vent wax motor CX complaint unit every time tries to start. It trips the breaker. Arrived today and inspected unit placed unit into diagnostic mode and found three error codes above cleared error codes and ran a normal cycle unit ran for 10 minutes with no issues forced to drain and unit completed tested a few more times and never had any issues went to reinstall terminal block cover after checking voltage and found 122 V AC went to install cover and could feel electricity coming through my hand. Inspected harness and found no pinched wires or anything out of the ordinary. Started cycle and wiggled power cord coming into unit and unit tripped breaker. customer is going to need an electrician to come out and inspect. Possible power wire issue coming from house. Explain to customer he needs to get a receipt showing the electrician came out to inspect or repair. Unit is working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/01/2023

"cx complaint no operation, checked unit found 12.6 vdc to u.i, u.i not accepting selections, replaced u.i found new panel damaged, reordering. expart; ordrng 1 W11319991 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20850

Roberto I.

Job Details: 06/01/2023

"CX complaint unit not turning on.Found control not responding and not powering on. Tested power supply, found loose connection on L1. Tightened connection, the unit turned on and worked as designed. Repair covered by first 30 daye installation issue."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CH4

Near Dover, PA 17315

Drew B.

Job Details: 06/01/2023

replced switches tested unit no issues with repair and now checks good cx already pif

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fairfax, VA 22033

Richard B.

Job Details: 06/01/2023

"CX complant. Washer dosent lock. Inspected unit and found lid lock dosent engage , motor dosent start . cap reads open , Ordering lid lock , motor and lower harness. Further work needed. RB; ordrng 1 W11513248 (lid lock) and 1 W11643701 (harness) and 1 W11395618 (cap) and 1 W10677723 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Hampton, VA 23666

Justin W.

Job Details: 06/01/2023

cx complaint rc gasket coming off in upper left corner of door. confirmed complaint. massaged gasket back into groove. rc gasket deformed ordering rc gasket to complete repair.; ordrng 1 W11240749 (gasket black)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Accokeek, MD 20607

Shane B.

Job Details: 06/01/2023

"when i arrived FC door had a gap along the left side. i removed bins and door, cleared all frost and installed ordered parts. put unit back together and gap is still the same. took it all back apart again and rechecked everything. rails slide smoothly and close fully with bins removed. when bins are in place the door will not close. lower bin is hitting the back of the cabinet when closed. bin are not overloaded but may be warpped. door may also be the issue. ordering bins and FC door.; ordrng 1 LW10695007 (dor-fip ss) and 1 W10590553 (bin-freezr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, MD 20613

Shane B.

Job Details: 06/01/2023

"cx complaint is the unit not washing dishes, only filling and draining. i checked for codes and found F4E3. cleared code and ran service cycle. unit filled but did not wash. control is sending 118vac and harness has continuity. unit will need sump assembly. ordering part. schedule when part is available.; ordrng 1 W10837401 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM00

Near Richmond, VA 23223

Chris B.

Job Details: 06/01/2023

replaced ui and set unit to forced 8 hour defrost unit wroking as desighned collected 220 sc cc

We serviced a

JENNAIR OVEN

Model jmw3430il03

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/01/2023

"ck fnd poor connection at the junction.. secured the connection, unit xks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Willards, MD 21874

Michael E.

Job Details: 06/01/2023

"Replaced the rotor, stator and control as per previous diagnosis. Tested unit and it is now working properly. Note: in diag spin it did not get to 820 RPMs but it did in drain and spin cycle. Unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ephrata, PA 17522

Justin L.

Job Details: 06/01/2023

As per previous visit was able to access unit and steam out ice. Replaced parts and tested. Unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pasadena, MD 21122

Israel R.

Job Details: 06/01/2023

cx complained unit was never drained since being installed. inspected unit and it was fullof water. tested unit and didnt hear any humming from drain pump. pulled unit out and found loose connection on drain pump. reseated connection. drain pump now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Harrisburg, PA 17104

Fred G.

Job Details: 06/01/2023

"i was able to access unit and replace the compressor, filter/dryer. I pulled unit into a 30 in vacuum, and found unit held that vacuum for 30 mins. filled unit with 68gs of R600A. unit began to build a frost pattern. advised cx 24-48hrs for full cooling."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Timonium, MD 21093

Shane M.

Job Details: 06/01/2023

cx complaint the unit isnt making any ice. found broken redwire at door. unit will need a new door. gave cx a quote for the repairs $900.44 cx paid svc by check. W11465903 2nd tech needed

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JB3

Near York, PA 17403

Drew B.

Job Details: 06/01/2023

cx complaint thayt unit displaty and internal oven parts arent working. i foudn the unit cooktiop to be functional being hot when i arrived i found when removing the back wall their is an acu issue and when i reinstalled the power came on and started to heat when prompt to then i moved acu again and went off and on etc. will need acu for return. W11594224; ordrng 1 W11594224 (acu black)

We serviced a

KITCHENAID DRYER

Model KDFM404KPS0

Near Timonium, MD 21093

Shane M.

Job Details: 06/01/2023

installed element. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/01/2023

arrived and found both doors were damaged. both doors have scratches and the FC door is dented. called TL to report findings and to file that doors have been ordered 4 times with damages everytime. cx has been waiting 6 months for clean doors. TL said cx needs to call customer service to see what they can do. cx is very unset. reordered doors.; ordrng 1 LW10668874 (door) and 1 LW10668875 (door)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Bunker Hill, WV 25413

Ken M.

Job Details: 06/01/2023

Customer complaint is that the display went dead then came back on by itself. Checked connections between the two and found no loose connections. Possible intermittant issue in either the control or the display board. Both replaced and power restored. Unit is working properly. Old parts left with customer.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/01/2023

"cx complaint squeeling noise, checked unit found no error codes, squeal during spin cycle, found belt slipping on pully, replaced belt and cam kit, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Elkridge, MD 21075

Justin S.

Job Details: 06/01/2023

the cx says the unit si not draining. found the unit has a f9e1(drain) error code in memeory. found 0vac going to the pump in cycle. repaired the harness and tested. the unit is now draining good. ran the automatic test cycle and the unit is filling draining agitating and spinning good. the unit is now good

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Enola, PA 17025

Fred G.

Job Details: 06/01/2023

"i was able to access unit and replace the gearcase, splutch, and belt as per previous visit. tested unit and found unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fort Washington, MD 20744

Shane B.

Job Details: 06/01/2023

"cx complaint is the unit being loud, not making ice for days at a time and dispensing crushed ice when cubed is selected. cx said auger motor will buzz but no ice comes out. he removed the bin to find it empty. cx said unit is being loud right now, i heard no unusual noise, just fans running. unit is set to 35/0. prob shows 35/1. i found bin full of ice. some cubes were still bridged. i adjsuted fill amount. tested dispensor. it dispensed cubed ice but cx pointed out the 2-3 broken pieces of ice that went in the cup. called techline to document. while on hold IM cycled and refilled. techline had me check to make sure IM tongs were not damaged or binding, they look fine. they advised unit is working as designed. gave cx SR#. unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Broadway, VA 22815

Danny R.

Job Details: 06/01/2023

cx states lioght dont work . after looking at unit found relay to light stucj on will need control and socket; ordrng 1 W11552018 (control) and 1 W10210871 (socket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/01/2023

cx comp unit will not make or dispence ice insp unit conf cx comp found bin poping out of track not allowing auger to engage bin advised cx bin needs to be seated in track fc at -2 degree filled im and filled all cubes slots ordering im W11546935; ordrng 1 W11546935 (IM)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hampton, VA 23666

Justin W.

Job Details: 06/01/2023

replaced control heated unit to 350. unit working as designed. placed old control in bin for core.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20164

Simon

Job Details: 06/01/2023

CX complaints washer vibe during the cycle.UNIT checks diag test mode unit was unleveled .unit leveled ..checked no vib sound.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Baltimore, MD 21218

Shane M.

Job Details: 06/01/2023

"no show. front office of building,couldnt get in contact w cx. no answer from number provided."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Richmond, VA 23234

John P.

Job Details: 06/01/2023

"CX complaint unit tore throw pillow and was shacking badly. Tested unit for error code F5E3 , tested lock no issue with lock, ran test cycle found no abnormal noise or shacking of unit called tech line talked to Austin stated that most likely be a loading issue and advised to be sure items are put all the way in the back of the unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Rockville, MD 20850

Roberto I.

Job Details: 05/31/2023

"Cx complaint no water dispensed and no ice.Found 31F around water reservoirand ice forming on the base of the tower behind the reservoire. Seems like the damper is leaking air. quoted repair $437.12, with $125 labor for damper control W11087463 replacement and permagum 212643 installation. Cx needs more time to make a decision. Collected $120; ordrng 1 W11087463 (damper control) and 1 212643 (perma gum)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Herndon, VA 20171

Richard B.

Job Details: 05/31/2023

"CX complant. Door falls. Inspected unit and foun hinges failed. Found no error codes , Changed hinges and tested unit , Washing , drying draining as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/31/2023

"cx complaint water dripping, checked unit found small amount of water passing through inlet valve with no power supply, replaced valve, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFG520S0FS0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/31/2023

"cx complaint unit still not holding temp. inspected unit and verified complaint. found after the first couple times it cycles burner off and back on, it stops seeing the flame is lit. unit continues to spark after burner ignites then goes out 5sec later then tries again. tried adjusting ignitor closer to burner and that seemed to help some but after cycling off and back on 5 times it started having issue again. tried replacing spark module, same thing, put old spark module back on. gas valve reads 215ohms and is getting 9vdc. issue must be weak ignitor or bad harness. advised cx i would like to come out with both and we can refund whats not needed. quoted 192.33. cx said he will let landlord know and have him call into office in the morning if he wants to continue with repair.; ordrng 1 WP9758079 (bake ignitor(52.08)) and 1 W11161843 (harness(129.36))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 05/31/2023

"customer stated that the drain was clogged. verified issue, cleared drain, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW

Near Arlington, VA 22204

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Washer will not do anything. Ran Service Diagnostics on the unit. Error Codes are F13 = Acu Door Lock Failure. Installed new Acu. Tested the unit. Unit started a cycle. Door is now locking / unlocking. Unit is working as Designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charles Town, WV 25414

Daniel J.

Job Details: 05/31/2023

per notes replaced terminal block and installed terminal kit due to screw being stuck in back plate tested and confirmed heating

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near McLean, VA 22101

Jason A.

Job Details: 05/31/2023

"CX complaint GAS DRYER long dry times. Heats but at end of 1+hour cycle load is still wet, Checked vent is new & exits 12 feet right behind dryer including 3 90 bends in calculation. Replaced control, flame sensor & all thermal sensors + overload. Test dryer in hi heat. Measured drum temp & burner cycles on & off > JJ"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 05/31/2023

CX complaint about unit not cooling well on RC temps on arrival FC0* Rc40* found a little frost on evap followed svc pointer W11092686G s codeS16360 covers Labor issue with thermistor location pan bowing evap cover not sealing well tabs not present motor not sending enough air need silicone to attched back; ordrng 1 W11457241 (drip pan kit) and 1 WPW10501260 (cover-evap) and 1 W10633627 (motor-evap) and 1 W10841140 (adhesive)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/31/2023

"cx complaint of unit staring byself ,checked unit to find damage also the following error codes F6E4,F2E5 called techline spoke with Derick was advise unit will need the following parts for repairs alos will need 2 techs as wall oven unit to keep from damage of unit and tech arthr code is W179DQ1WP1 break down as followsservice break down service call 120.00parts 0.00shipping 0.00labor 110. + 90 for sub total 320.00grand total 320.00deposit 320.00; ordrng 1 W10217711 (inverter) and 1 W11110951 (Control, Electric) and 1 W11346197 (Magnetron) and 1 W11297728 (CONSOLE)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/31/2023

"Cx complaint is unit not draining. Replaced gearcase, drain pump, actuator, capacitor, motor, splutch and belt. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS01

Near Round Hill, VA 20141

Ricky E.

Job Details: 05/31/2023

"burners not adjusted after lp conversion and were too high.. adjusted all burners on low settings, unit cks ok.."

We serviced a

JENNAIR RANGE

Model JES9860BAS

Near Leesburg, VA 20175

Ricky E.

Job Details: 05/31/2023

left rear switch has a broken shaft.. unit needs switch assy; ordrng 1 WP74011489 (switch- in)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hampton, VA 23666

Justin W.

Job Details: 05/31/2023

cx complaint unit leaking. checked unit to find no error codes. calibrated unit. found no oil under unit. no signs of leak from basket filled basket half way up and drained. found leak coming from stand pipe. advised cx to have drain snaked. cx agreed. unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20853

Leon

Job Details: 05/31/2023

replaced all the parts everything cut back on and is working like it should be

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Rockville, MD 20850

Roberto I.

Job Details: 05/31/2023

"Replaced part, the unit didn't work, no fill. Inlet valve 1.4kohm, float switch ok, no power to inlet valve. Unplugged all the connector from the control, except door switch and wash motor. Resetted power and ran a cycle, no fill. Ordering wiring harness, collected $148.61 from landlord. Removed control (to be used on return). Wiring harness to be replaced first, if the unit work, we should refund money for the control board.; ordrng 1 W11100762 (wiring harness)"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/31/2023

Cx says they emailed to reschedule; schdld next appmnt for 6/2 FRI !

We serviced a

WHIRLPOOL ICE MAKER

Model WRF954CIHV00

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 05/31/2023

"CX complaint: warm in both sections, doors not aligning and unit leaking. Tested andf verified complaint. Drain tube was cloggedn so i cleared that. RC evap mastik is very pitted. Frost patter on RC evap but RC at 50n degrees. FC at 23 degrees. No frost pattern on FC evap. Corrected door alignment. Quoted CX price to replace compressor, RC evap, coupler, drier and RC evap cover and saved quote. CX did not approve RC evap cover replacement at this time, quoted 221.64 for part W11099568 RC evap cover just in case CX changes her mind. Per TF, compressor, RC evap, coupler, dye drier, 3 count and SS tech needed. CX paid 120.00 for service by check. SS parts and labor covered for 5 years on entitlements. Cannot reschedule due to SS tech needed; ordrng 1 W11592010 (compressor) and 1 W11291123 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/31/2023

cx complaint is the unit leaking water during the cycle. i found no saved codes. inspected tub and found no damage or split seams. ran drain cycle and a small amount of water came out from under unit. i inspected and found the drain hose coming loose. i pushed it on all the way and moved the clamp so its in position better. ran service cycle with no leaks. started and cancelled normal cycle a few times. unit drained with no leaks. working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/31/2023

Cx complaint is that after the last repair the unit is still not dispensing water or making ice. Upon arrival I found that the valve is activating but little to no water is dispensing. I rolled the unit out on my moving board and found that the supply line was kinked. I rerouted the line and tested it. Unit is now functioning as intnended. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Rockville, MD 20852

Leon

Job Details: 05/31/2023

cx complaint was dispenser wasnt opening confirmed issue tested the water pressure from the motor which was great then io tested ths dispenser itself and it work great open and closed when needed so i went into diag mode test 3 and the door didnt open each time ordering a new control; ordrng 1 W11660283 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Rockville, MD 20850

Roberto I.

Job Details: 05/31/2023

"CX complaint rc too warm.Inspected unit, found Rc evap not defrosting, flund also water leak from drip pan. Unit needs Rc defrost thermistor and drip pan. Ordering drip pan W11457241. Pre id fan motor with thermistor to be installed on return visit. Return visit 6/7/23; ordrng 1 W11457241 (drip pan)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Gerrardstown, WV 25420

Ken M.

Job Details: 05/31/2023

"Customer complaint is that some functions do not work properly. Put unit into diagnostic mode, but some keys do not respond. Inspection of the UI found no obvious damage, but the front of the UI strip is incorporated in the door panel. The keys that stopped working are directly next to the vent assembly and it does not appear that the seal between the vent assembly and panel is snug, so suspect steam is escaping into the UI. Ordering panel and vent assembly.; ordrng 1 W11649995 (vent assy) and 1 W11625194 (panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near East Petersburg, PA 17520

Justin L.

Job Details: 05/31/2023

Builder claims right hand door arrived damaged. Cx is to settle on 6/20/23. Ordering door which will ship to addresss on file and they will contact to set return; ordrng 1 W11436604 (right hand stainless door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, VA 22030

Christian C.

Job Details: 05/31/2023

Cx complaint IM is not working. Inspected unit Tested temps in RC section avg 38 and FC section avg -2. Ran test 120 all PA. Found fill tube frozen with water. Ordering fill tube assembly. Cx paid in full.; ordrng 1 W11596134 (fille tube assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Columbia, MD 21045

Justin S.

Job Details: 05/31/2023

cx says the tub of the unit has dropped a few inches. found the tub is much lower than normal. no error codes in memory. ran the component activation and the unit is agitating spinning draining and filling good. calibrated. the unit needs the suspension; ordrng 1 W10780045 (suspension)

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX00

Near Potomac, MD 20854

Brian F.

Job Details: 05/31/2023

"Cx states unit not making ice, water in bottom of FC. Inspected and confirmed, cx says FC drawer had been left open over night. Cleared ice, IM was turned off on control. Turned on IM, jumped to fill, IM filled properly, no leaks detected."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Alexandria, VA 22314

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Dryer is leaking Water. Ran a wet load of clothes in the Dryer. When the Pump to kick out the water and to drain came on the unit started to leak water. Hose seems to be damaged as well. Unit will need Hose and Pump Assembly. ( Unit is stacked. Will need 2 Techs to unstack the unit and to reinstall the units.) ; ordrng 1 W11551760 (PUMP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22191

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section / Freezer Section isn't cooling. Checked the Freezer Evaporator. Evaporator is Frosted over. Removed all Frost on the cover of the Evaporator. Checked the Thermistor. I'm getting 22.53 K Ohms in Ice. I then ran Service Diagnostics on the unit. Ran Service Test 13 - Heater Defrost cycle. Heater Element is Heating. Removed all Frost. Unit needs Main Control Board. ; ordrng 1 W11566851 (Whirlpool Refrigerator Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PVEXWS06

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is turning off by it's Self. Checked power at the outlet. I'm getting 120.3 Volts. I then checked power at the Thermostat. I'm getting 120.1 volts in but no power is coming out of the Thermostat. Installed new Thermostat & Defrost Control. Tested the unit. Unit is now power on and staying on. Unit is working as Designed.

We serviced a

WHIRLPOOL HOOD

Model WVU17UC0JS0

Near Mechanicsburg, PA 17055

Cody H.

Job Details: 05/31/2023

CX complains unit is not evacuating smoke or oder while cooking. Unit is 30' above cooking surface (maximum its allowed) but unit does not feel like it has any suction past 4' from fan. Called techline and spoke to Robert who said unit cfm is not enough for what CX expects unit to do. CX will need a unit with higher CFM to work correctly. No further work needed. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHW01

Near Harrisburg, PA 17109

Cody H.

Job Details: 05/31/2023

"CX complains unit is leaking from underneath. Cx states company they bough unit from has already looked at unit 3x. CX is within manufacture warranty. Found that unit drain tube was not pointed into drain pan completly and was causing run off from drain tube. Also found a few screw in the rear missing from other company as well as water valve disconnected. reconnected water valve and ensured no leaks, also tested ice maker, icemaker calls for water, rotates, and doesnt leak. Used a cup to fill the catch basin for condenser to ensure basin wasnt cracked or leaking, basin held water with no issues. Unit is now working as designed, no further work needed. CX EMAIL ADDED"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ01

Near Centreville, VA 20120

Simon

Job Details: 05/31/2023

CX xomplaints freezer not cold as it should be.UNIT checkes compressor and condesor fan runing.evaporator not have frost pattern as shoud be .no leaks found .LOW (no)refrigrat .need ss tech .CX paid only service call in CASH.SZ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA8

Near Bethesda, MD 20817

Julian H.

Job Details: 05/31/2023

replaced parts tested on an cycle no leaks detected

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Richmond, VA 23233

Thomas B.

Job Details: 05/31/2023

Cx complaint unit is not working properly inspected unit went to remove RC evaporator and the Cap Tubing Came out of Wall as Soon as I Clipped it then noticed insulation is covered in corrosion and green dye called Whirlpool Documented With TL unit is Deemed unrepairable.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Halethorpe, MD 21227

Justin S.

Job Details: 05/31/2023

cx says the lock is not working anymore. they were able to jiggle the lock and it would start but not anymore. says the unit worked for 3 days now not working at all. found a f5e3(lock) error code in memory and reset the unit. ran the automatic test mode and the unit is draining then tries to lock and just keeps locking and unlocking. then will fill drain but still does not lock. control and lock were just replaced. called tech support and spoke with a rich. removed the strike and helt it on the lock. the unit is now locking and sensing good. the lid must be warped and not allowing the lock and strike to connect properly. the unit needs the lid lid and stike; ordrng 1 W11513256 (lid) and 1 W11513250 (strike)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Baltimore, MD 21231

Dustin F.

Job Details: 05/31/2023

"CX complaint: clean lint vent light onInspected unit, confirmed complaint. found Huge amounts of lint clogging unit and vent. CX does not want to repair unit at this time. collected svc fee via cash."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Laurel, MD 20723

Emmanuel R.

Job Details: 05/31/2023

"Cs left door not sealing, confirmed complaint. I found the unit isnt leveled , leveled unit no door align but still have a gap on the top right hand corner on the left door, used heatgun to help gasket seal and its sealing now but i noticed the door is deformed, especially near the door switch area,its creating too much drag so door is havimng a hard time sealing, also the right door gasket has frayed. Unit needs a left door and right gasket.; ordrng 1 W11435353 (LH door) and 1 W10830274 (gasket-fip)"

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Bel Air, MD 21014

Neil H.

Job Details: 05/31/2023

CX COMPLAINT REPLACED THE TIMER UNIT STILL WAS HAVING ISSUE REPLACED THE MOTOR TODAY NOW UNIT WORKING GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 05/31/2023

"Cx complains that the unit not cooling again, inspected unit, compressor is warm,, no frost pattern on the evapraotor.. unti has a leak, sealed system repair, please order the evaporator and drier.. 2 counts job, sealed system repair; ordrng 1 WP2188823 (evaporator) and 1 WPW10143759 (drier)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Damascus, MD 20872

Ricardo S.

Job Details: 05/31/2023

"Cx complains about a burning smell, inspected unit, terminal block connections cks ok, receives 240vac, all fuses and heater cks ok, ran normal cycle, air flow is good, dryer works ok, i dont smell anything .."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Monrovia, MD 21770

Ricardo S.

Job Details: 05/31/2023

"Cx complains about an error code f1e5 inverter error, inspected unit, the cover inside the microwave burnt, the magnatron is bad, unit need parts, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CN COVER THE WHOLE REPAIR; ordrng 1 w11346197 (magnatron) and 2 W10915651 (cover-plt)s"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Monrovia, MD 21770

Ricardo S.

Job Details: 05/31/2023

"the client complains that when she moved into the house, the oven door was already damaged, the door wont close properly and leak air, door seal and hinges are fine, the door has a big dent on the left side, unit need the door assy; ordrng 1 w11600222 (door assy)"

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/31/2023

"Replaced drum, unit tested ok"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Laurel, MD 20708

Israel R.

Job Details: 05/31/2023

Installed new controls and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model MGD5500FW1

Near Garrett Park, MD 20896

Leon

Job Details: 05/31/2023

cx complaint was unit was making a nosie confirmed issue heard the sound but it wasnt coming from the inside the unit i pulled unit off the wall sound went away looked under the unit seen the right side leg was bent. fixed the leg and pulled unit from the wall and sound went away

We serviced a

JENN-AIR OVEN

Model JJW2827LM00

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 05/31/2023

"Cs top oven door is not aligned,and the rubber stoppers are fraying the door. Confirmed complaint. I found the cabinets are not square so chassis is twisting making the door unaligned. I was able to insert some wedges on the right side to realign the doors. Also found the rubber door bumpers are frayed causing door not to properly. Unit will need the door trims and the bumper stopper for upper and lower door.; ordrng 2 W11597416 (door trim)s and 4 W11598125 (door bumber stopper)s"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Hockessin, DE 19707

Taylor F.

Job Details: 05/31/2023

Cx complaint is unit giving f1e5 error code. Replaced mag and inverter from previous diagnosis. Tested unit and unit is now working as designed. Job is complete. Cx paid 165 labor by check.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Greenbelt, MD 20770

Israel R.

Job Details: 05/31/2023

cx complained unit is making clicking noise after starting the unit. after running diag didnt find any error codes. When the unit starts the door locks and unlocks to check if the door is closed. And also spins the tub to start sensing. Unit is completing test cycle and quick wash. Unit is working as designed. Custommer will record if problem comes back.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/31/2023

CX complaint is unit shuts off but still runs timer and heat. I again could not get unit to duplicate issue. I ran for over an hr and nothing. Spoke to RAC and they are going to swap unit out for CX since its been out of service for over a month. Job is complete

We serviced a

MAYTAG DRYER

Model MEDB835DC

Near Centreville, VA 20120

Simon

Job Details: 05/31/2023

CX complaints dryer not heating UNIT checkes .connections checked .replace TCO kit UNIT tested not heating .ordered heating ELEMENT.SZ; ordrng 1 WP3387747 (heating element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23324

Branden R.

Job Details: 05/31/2023

"cx complaint unit not making ice , checked unit and found ice maker lost home positon on unit , replaced with pre id and tested notice not much water flow . found water pressure from the house vary low . advised cx they will have to contact a plumber to have them fix water pressure so unit will properly run as designed cx agreed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Catonsville, MD 21228

Justin S.

Job Details: 05/31/2023

"unit was in the maint shop strapped to a dolly when i arrived. when pierced the unit had positive pressure in the system. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service)(js vs)) and 1 W10913906 (coupler (js vs)), used 1 w10143759 (filter(js vs)), and 1 w10913906 (coupler(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Pikesville, MD 21208

Justin S.

Job Details: 05/31/2023

the unit was still active when i arrived and compressor burning hot. unit left apart and no frost at all on the evaporator. when pierced the system had positive pressure in it. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now beginnint to get a good frost pattern. the unit is now cooling good. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ00

Near Annapolis, MD 21401

Alexander D.

Job Details: 05/31/2023

replaced control and bulb. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Crofton, MD 21114

Alexander D.

Job Details: 05/31/2023

"cx complaint unit leaking, dripping from door. cx noticed it seems leak starts at top left corner of door and runs down cabinet trim, but said it hasnt leaked past couple times they ran unit. cx also noticed top left corner of tub gasket looks wavy and theres still water droplets on top left corner of door. inspected unit and verified complaint. replaced tub gasket. ran test cycle, no leaks at this time, no condensation at corner of door. advised cx to monitor and call back if issue persists. if cx calls back send tech with vent(W11649995)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near White Plains, MD 20695

David J.

Job Details: 05/31/2023

"Cx no show arrived and sat out front home for 30 mins and nobody ever came to door. Called office no answer and they left message, Left door tag and moved on ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Crimora, VA 24431

Kyle A.

Job Details: 05/31/2023

Changed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT540HAMZ0

Near Laurel, MD 20724

Emmanuel R.

Job Details: 05/31/2023

"Not availible today, rescheduled for 6/5/23. Please advise time and date with customer.; schdld next appmnt for 6/5 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near University Park, MD 20782

Israel R.

Job Details: 05/31/2023

"cx complained unit wasnt cooling. after inspecting the unit the freezer had lots of frost build up and the refrigerator wasnt cooling at all. I defrost the freezer and doing that i notice the door seals were not sealing. cx stated when refrigertor was installed both door were swapped . used silicone sealant and permagum to seal the doors properly.; ordrng 1 482338 (adhesive) and 1 8201711 (adhesive) and 1 212643 (sealer-gum), used 1 482338 (silicone vs ir), 1 8201711 (ADHESIVE vs ir), and 1 212643 (permagum vs ir) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hyattsville, MD 20784

Israel R.

Job Details: 05/31/2023

"Installed new control. Went to install new basket but washplate wouldnt come out unless i destroyed it. Tested unit and the unit is completing test cycle but the BASKET was not able to be replaced because of washplate not coming out. Ordering washplate, and suspension to help with shaking.; ordrng 1 W11510461 (wash plate) and 1 W11396716 (suspension.)"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JZ00

Near Annapolis, MD 21401

Alexander D.

Job Details: 05/31/2023

replaced control and bulb. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Oakton, VA 22124

Christian C.

Job Details: 05/31/2023

Installed ice box fan motor. ACU ordered is for model WRX735SDHZ04 reordering ACU and thermistor.; ordrng 1 W11548534 (control) and 1 12002355 (RC thermistor)

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