Service History 469 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS6

Near Davidsonville, MD 21035

Israel R.

Job Details: 06/13/2023

Service Pointer #: W10632338E. S38253. Customer complaint unit is leaking from the freezer. Found the unit is not drainning on defrost. Unit needs new drain tube kit. Also the customer deli drawer lid holder was broken needs to be replaced. Replace drain kit and end cap. Tested unit. Unit is draining and top drawer is closing correcty. Unit is back to normal operations. collected in full.

We serviced a

KITCHENAID RANGE

Model KFED500EBS03

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/13/2023

"CX complaint: left knobs get hot and 1 melted off.Inspected unit, confirmed CX complaint. found both switches on left side shorted. heated up the shaft and failed due to heat expansion. breaking the inside of the triple burner knob. unit needs new knob, and left front and left rear switches.; ordrng 1 WPW10296657 (LEft front switch) and 1 WPW10295048 (Left rear switch) and 1 W11156487 (surface element knob)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Baltimore, MD 21215

Brian R.

Job Details: 06/13/2023

cx complaint is on heavy loads but not full unit is all over the place and bangs around and makes loud noises when shifting and running. found codes F0E5 Off Ballance Load F7E5 Shifter Fault recalibrated and ran auto test. unit has bad wabble and hits the side just running empty. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11481722 (Shifter) and 1 W11454372 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Hanover, PA 17331

Drew B.

Job Details: 06/13/2023

cx complaint that unit is not making ice. weh narrived i foudn no issues with cooling fan operations and when i felt inside the icemaker their was ice in mold. i jumped t to h and started moiving then kept flicker back and forth not progessing through the rotation.. will need icemaker W10884390 call to reschd when in and approved to return.; ordrng 1 W10884390 (icemker spec order)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/13/2023

Cx complaint unit not cleaning clothes. Was able to access unit and found F7E5 shifter fault. Ran auto test to verify and found unit filled and drained fine but when it came to move shifter never moved. Inspected under unit and found gearcase failed leaking oil and causing multiple part failures. Removed wash plate and found some of the teeth on washplate and hub stripped. Ordering parts needed for repair and will use actuator on return along with 2 call count due to amount of work needed. Once approved and in office will need to set return; ordrng 1 W10752283 (wash plate) and 1 W10528947 (hub) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/13/2023

"i was able to access unit and replace the feed tube, upper spray arm, and retainer as per previous visit. I then ran unit with clear door and found after about 20 mins of running unit that I could not get noise to happen. unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Baltimore, MD 21213

Shane M.

Job Details: 06/13/2023

cx complaint the unit isnt washig proper. found unit off balance. adjusted legs. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL ICE MAKER

Model WRF757SDHZ02

Near Reading, PA 19610

Cody H.

Job Details: 06/13/2023

"Was able to access unit and replace parts per previous visit, unit now works as designed. no further work needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Reisterstown, MD 21136

Justin S.

Job Details: 06/13/2023

cx says the unit is leaking from underneither. the unit was pulled out when i arrived. found the unit is leaking from the bottom rubber line on the sump itself. the unit needs the sump; ordrng 1 W11460946 (sump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Moyock, NC 27958

Branden R.

Job Details: 06/13/2023

came out and replaced all parts on unit . tested and everything checked good unit is running as designed . advised cx to wait 24 hours to load .

We serviced a

KITCHENAID HOOD

Model KXD4630YSS0

Near Eldersburg, MD 21784

Justin S.

Job Details: 06/13/2023

replaced the arm switchs and screw. the unit is now allowing the unit to rise but is not allowing the motor to activate. the switch is burnt on a spot and the cx says thats where the unit sparked from. the unit needs the control; ordrng 1 WPW10421481 (cntrl-elec(280.20))

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Huntingtown, MD 20639

David J.

Job Details: 06/13/2023

Arrived at home and knocked on door and had no answer head office call customer customer has stated that they are not home and they will not be home today and they will have to reschedule. Will return after CX reschedules for next visit. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Ellicott City, MD 21042

Marc M.

Job Details: 06/13/2023

installed parts and teseted unit. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Christian C.

Job Details: 06/13/2023

Cx complaint unit is still not drying completely and there is a smell. Cx had just finished a cycle. Dispenser has not opened during cycle and there is left oversoap in dispenser. Connector to dispenser is not connected. Secured connection. Ran through diag cycle. Dispenser now opening normally.

We serviced a

WHIRLPOOL COMPACTOR

Model TU950QPXS3

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/13/2023

cx complaint door not leveled leans to the right checked unit and found container warped not allowing door to be flush with cabinet . tryed to reseated container and unable too . ordering contanier assembly and door for repair to unit . bracket on old container warped not allowing right side to sit flush . ordering all parts for repair .ON RETURN GO TO BACK DOOR .; ordrng 1 WPW10451276 (Container Assembly) and 1 9872187S (stainless door)

We serviced a

MAYTAG DRYER

Model Med5500fw0

Near Mont Alto, PA 17237

Andrew S.

Job Details: 06/13/2023

Cx complaint is that the drum is not turning. Upon arrival I found that the unit has the proper voltage. I then found that the relay is clicking when starting a cycle but the drum is not rotating. I removed the front panel and tested the thermal fuse. I found it to be reading OL. I was able to replace the thermal fuse. I then tested the unit and it is now functioning as intended. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Richmond, VA 23223

Joseph D.

Job Details: 06/13/2023

Customer complaint freezer door not ceiling confirm complaint reseated with washers and unit now ceiling is designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20910

Brian F.

Job Details: 06/13/2023

"Cx states low cool in both compartments. Inspected and confirmed. Found frost building on back wall of FC. Found evaporator covered in ice, cleared evap. Placed defrost thermistor in ice water, after 10 minutes it was reading 6.6kOhms, should be between 8.3 and 9.2. Installed new defrost thermistor, reassembled, tested, unit is now working properly."

We serviced a

JENNAIR DISHWASHER

Model JDB8200AWP1

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/13/2023

"CX complaint upper rack broke.Inspected unit, found left adjuster broken. Replaced part using pre id. Unit tested ok. Collected $211.90"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Upper Marlboro, MD 20772

Leon

Job Details: 06/13/2023

"cx complaint is food frezing on top shelf in fridge. confirmed issue, diffuser is frozen solid. ordering new diffuser. client had items blocking diffuser at same height as airflow. recommended moving taller items away from this space. ordering replacement diffuser; ordrng 1 W11645127 (Refrigerator Air Duct Diffuser)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2266AEW

Near Washington, DC 20003

Emmanuel R.

Job Details: 06/13/2023

"Cs unit is not working properly, confirmed complaint.I found the unit is glitching flashing display on and off also opening icedoor open and close.Control board unresponsive.Quoted customer for new board in order to complete diagnostics but customer declined repairs.Collected $127 svc call CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWS01

Near Washington, DC 20036

Emmanuel R.

Job Details: 06/13/2023

"Cs unit is not cooling, confirmed complaint.I found the compressor is really hot and its pulling 547watts, tripping the overload device.Unit needs a new compressor.Quoted customer but they denied repairs at this time and will think about it.Collected $120 for svc call."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Takoma Park, MD 20912

Brian F.

Job Details: 06/13/2023

"Installed new front panel, tested, door now closes fully and engages door switch. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near New Carrollton, MD 20784

Samuel R.

Job Details: 06/13/2023

replaced parts and tested unit now workig properly

We serviced a

WHIRLPOOL FREEZER

Model Wrs315sdhz08

Near Woodbridge, VA 22193

Richard B.

Job Details: 06/13/2023

"CX refused service at door , Stated issue went away after leaving unplugged overnight. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Laurel, MD 20708

Shawn D.

Job Details: 06/13/2023

cx complaint unit never worked after repai. inspected unit and found steal line to compressor half brzed and alot of oil is now in the drain pan compressor is noisey. checked evaporator for oil i think i feel oil on it and seems like it could be leaking from the coupler. reordering s.s. parts for return 3 count job s.s. tech only on return; ordrng 1 W11582579 (compressor) and 1 W11506635 (coupler) and 1 w10143759 (uvdrier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11562258 (evaporator) and 1 W11504419 (coupller evap) and 1 W11504449 (coupler evap) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 06/13/2023

"cx complaint bail arm came out. upon arrival cx said he got bail arm back in and it started making ice again. no service provided, no money collected"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Dustin F.

Job Details: 06/13/2023

"CX complaint: unit making noise in video and not making ice at times. Inspected unit, put unit into test mode, confirmed Icemaker functioning good, no codes stored cycled and filled good.found condenser fan making noise. cant tell if Evap fan is making noise in video. didnt make any noise during test. ordering condenser fan and motor, sending evap fan and motor for return to be replaced at same time; ordrng 1 W11127829 (condenser fan motor) and 1 WP2188935 (condenser fan blade) and 1 WP67006337 (evap fan blade)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Felton, DE 19943

Taylor F.

Job Details: 06/13/2023

Cx complaint is unit not rolling out due to defective wheel. Replaced wheel and rivet from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Virginia Beach, VA 23451

Zachery R.

Job Details: 06/13/2023

"cx complaint defective liner, checked unit, verified issue"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Seaford, VA 23696

Lucas R.

Job Details: 06/13/2023

"cx complainmt chattering noise when dispensing water, checked unit, pressure from three way valve too high, removed waterline through door, sound went away, installed pressure reducer to three way valve too slow waterflow through door, tested, unit working as designed.; ordrng 2 W10271540 (fitting lr/vs)s and 1 W10786952 (valve lr/vs), used 2 W10271540 (fitting lr/vs), and 1 W10786952 (pressure reducer) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFW72HEDW0

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 06/13/2023

"replaced dispenser, tested, no signs of any leaks, unit working as designed. left old part with cx."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Aldie, VA 20105

Ezra M.

Job Details: 06/13/2023

"per cust, unit running. checked errors, unit showing error f7e1 and fae2. per whirlpool, failing wash motor can cause vent and drain errors to populate. ordering wash motor assembly. also bottom door seal failing/misshapen, probable cause of original leak.; ordrng 1 W11416363 (pump motor) and 1 W11664713 (bottom door seal)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westminster, MD 21157

Bernard M.

Job Details: 06/13/2023

"Cx complaint after using microwave or oven, the unit doesn't shut off. Placed wet paper towel in microwave and it heated after 30 sec, but the console wouldn't allow it to get back to the home screen. When touching icons, it would make clicking noise but the screen would stay the same. Cx stated after using oven, they were unable to shut it off. The console seems locked up and works intermittenly. Ordering console, once part is in contact cx to reschedule.; ordrng 1 W11297728 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP02

Near Louisa, VA 23093

Kyle A.

Job Details: 06/13/2023

Cx complaint of unit not cooling. Rc evap frozen. No cooling in fc. Found units spider valve had come loose of mount. Reseated mount and instructed cx to leave fridge unplugged to defrost.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hampstead, MD 21074

Bernard M.

Job Details: 06/13/2023

"Cx complaint the dispenser leaks. Dispensed multiple cups of water and it only drips once after dispensing. Found when it drips, it drips onto the door and not in assembly. Contacted TL and spoke with Chris, he suggests replacing tube so its straight and after dispensing it would drip into assembly. Ordering tube, once part is in contact cx to reschedule. SR#7736622194; ordrng 1 W11163765 (water fitting)"

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS02

Near Richmond, VA 23233

Thomas B.

Job Details: 06/13/2023

Removed and replaced the hose extension tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Annapolis, MD 21409

Dustin F.

Job Details: 06/13/2023

"Replaced Harnass then tested unit, drain pump made crazy growl noise when draining. inspected pump and found debris. cleared debris and tested unit. unit now working as intended."

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Richmond, VA 23233

Thomas B.

Job Details: 06/13/2023

Removed and replaced the drain pump with cord tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL ICE MAKER

Model KRSC703HPS04

Near Towson, MD 21286

Neil H.

Job Details: 06/13/2023

CX COMPLAINT ICE MAKER NOW WORKING FOUND THE I/M CYCLED NO ISSUE THAN TEST 45 NO FILL LOOKED IN FILL TUBE DEBIS IN FILL TUBE REMOVED AND TRIED HEATER AND NOW WATER FLOWING

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23233

Thomas B.

Job Details: 06/13/2023

"Cx complaint ice will not dispense is making ice found the coupler on mounting plate is cracked also the bottom of the ice bin coupler is damaged from coupler ordering the ice bin, mounting bracket and coupler ; ordrng 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM01

Near Greenbelt, MD 20770

Samuel R.

Job Details: 06/13/2023

cx complaint unit is not dispensing ice.inspected unti and could cinfirm.found ice to be mekted together and cause unit to not dispense.cleared ice and tested unti now workimng properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/13/2023

Cx complaint unit is not working properly inspected unit found dent in door went to replace found dent in new door at the handle cx wasn't happy with how dirty it was reordering also cabinet is damaged in the left rear took Quickpic ordering the front panel and tub cx declined service wants to take unit back to fungusons. ; ordrng 1 W11416371 (Door panel) and 1 W11409866 (Tub assy)

We serviced a

MAYTAG WASHER

Model MVWB765FC

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/13/2023

"CX Complaint is the unit is shaking. Inspected unit and found the suspension is very bouncy, Replaced and tested unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW0

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/13/2023

Cx complaint loud screeching inspected found idler pulley locking up and worn down to metal qouted 273.36 for repair cx paid in full By Check ; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/13/2023

nosie during spin removed wash palte gears good nothing restricting plate removed sheild found small groove in sheild also wear on belt nut loose removed replaced cam and belt ran diag no adnormal noises while in cycle also raised all four feet to avooid unit bottoming out one hop when tube pressed down and released

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/13/2023

"Cx complaint interior light and turn table are not functioning, tried bulb for light does nothing ordering the turn table motor, control, and socket as needed; ordrng 1 W11552018 (Control) and 1 W10642989 (motor-turn) and 1 WPW10210878 (housng-lmp)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Chesapeake, VA 23325

Zachery R.

Job Details: 06/13/2023

"cx complaint loud banging. showed video proof and load size was normal. checked unit, no faults present, checked suspension, suspension is ok, checked gearcase, come to find oil leaking from bearings onto clutch, advised cx to try smaller loads until return visit. ordering gearcase, belt, and returning with clutch and suspension, called office, had job rescheduled for friday 6/16/23; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL DRYER

Model MED3500FW0

Near Richmond, VA 23235

Joseph D.

Job Details: 06/13/2023

customer complaint unit squealing to confirm complaint and found Police stopped up by grace to pull in all rollers you do not working properly

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Bowie, MD 20721

Leon

Job Details: 06/13/2023

went over pricing at the door and client refused unit to be serviced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, PA 17022

Justin L.

Job Details: 06/13/2023

As per previous visit was able to access unit and replace parts. Watched as harvested and filled now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Toano, VA 23168

Justin W.

Job Details: 06/13/2023

helped OA

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Wolf, PA 17347

Sal R.

Job Details: 06/13/2023

"Per the previouse tech, I was able to access and replace the lid lock and control. I then recalibrated the unti and ran a auto test. I found no errors after recal and AT. Unit test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2023

replaced part. unit tested and motor sound better. unti cks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Manchester, PA 17345

Sal R.

Job Details: 06/13/2023

CX complai t is that the unti is not making ice. I found that the icemaker has failed as weel as the valve and the filter head housing. I am ordering 1 filter head housing(W11346622). I will use the icemaker and valve on return visit.; ordrng 1 W11346622 (filter head) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/13/2023

"cx complaint of oven not working ,checkedu nit to find the following error code F3E0checked temp probe reading 1086 k ohms,ohmed probe at board got same reading ordering parts needed for repairs; ordrng 1 WPW10181986 (sensor) and 1 W11594225 (Control, Electronic (lcx) (black))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Manchester, PA 17345

Sal R.

Job Details: 06/13/2023

"When installing the RC I found that the LED s did not come on. I inspected the RC and FC LED . I found that the harness at the FC LED is broken at the connector . I called WP Tech Line and spoke to Nate. I explained my findings , TL informed me that they do not reccomedned splicing of wires. Unit has been deemed No-repairable. I removed installed parts. I spoke to office (Sammi) CX is to be refuned $268.68 for cost of parts, shipping , and taxes. Please see SR# 7736620619.; ordrng 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Seaford, VA 23696

Justin W.

Job Details: 06/13/2023

helped lr

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Round Hill, VA 20141

Daniel J.

Job Details: 06/13/2023

fridge icemaker cubes sticking together and icing up near maker storing e2 errror on test 56 test 45 fill valve sounds normal ice chute in door sealing gasket to ice chest sealing to top of fridge cabinet test 19 fill tube on ordering icemaker and valve with fill tube and right side gasket icemaker sp order right side gasket starting to serperate failing at seam; ordrng 1 W10407212 (gasket) and 1 W11482383 (valve) and 1 W11087201 (heater) and 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Lancaster, PA 17603

Justin L.

Job Details: 06/13/2023

AS per previous visit was able to access unit and replace control. Tested on all settings. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Boyce, VA 22620

Daniel J.

Job Details: 06/13/2023

per notes installed gearcase clutch cam rotor stator calibrated ran diag high speed spin sounds normal tub centered started quick wash let tub fill checked for leaks none present

We serviced a

KITCHENAID REFRIGERATOR

Model KFCP22EXMP5

Near Annapolis, MD 21409

Dustin F.

Job Details: 06/13/2023

"Upon arrival, was informed by cx she had cancelled the appointment. No work done, no charges needed."

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Hanover, PA 17331

Bernard M.

Job Details: 06/13/2023

"Cx complaint unit doesn't heat. Ran normal cycle and found no heat. Removed drum and found the element had no continuity. Removed element and found the plate had cracked. Replaced element using pre-id parts, reassembled and ran normal cycle, unit heats as designed. Cx paid $379.06 for full repair."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Brogue, PA 17309

Sal R.

Job Details: 06/13/2023

I was able to access and replace all parts. I then tested unit and iunit test good. I advised CX to allow a min of 24 hr's before unit returns to reccomended temps. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Hanover, PA 17331

Bernard M.

Job Details: 06/13/2023

Cx complaint ice is dumping on regular basis. Inspected and found icemaker had full tray but hadn't harvested. Pressed reset and icemaker harvested and released ice in tray. Found the cudes were clear and not ready to dump. Found the temp setting in RC was set at highest temp. This was preventin the ice from freezing and dumping. Set temp at recommended and icemaker filled with water. Instructed cx to monitor how often ice is being made. Unit runs as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBLS36FMX02

Near Vienna, VA 22182

Christian C.

Job Details: 06/13/2023

"Installed gasket, control, and fan motor. Set temps to recommended. Reordering gasket. Cx paid for labor.; ordrng 1 2302709 (gasket reorder)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Gordonsville, VA 22942

Kyle A.

Job Details: 06/13/2023

Found unit knocking due to unseated support. Reseated support and unit is now as designed.

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LS1

Near Tysons, VA 22102

Christian C.

Job Details: 06/13/2023

Installed LF burner switch. Tested burner. Now cycles on and off depending on cycle chosen. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Quinton, VA 23141

Orbie

Job Details: 06/13/2023

replaced housing. tested unit. working as designed.

We serviced a

WHIRLPOOL RANGE

Model KCGD506GSS05

Near Annandale, VA 22003

Tanner B.

Job Details: 06/13/2023

"Replaced the knob, screw and blower switch , tested unit. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Toano, VA 23168

Orbie

Job Details: 06/13/2023

"replaced tub and all associated parts. tested unit, working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Port Tobacco, MD 20677

Shane B.

Job Details: 06/13/2023

installed both ordered parts. tested and calibrated unit. unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Harrisonburg, VA 22801

Danny R.

Job Details: 06/13/2023

unit has control issues start stop issues are intermition and hard to reperduce ordering control . only does this on add 30 seconds .; ordrng 1 W11552018 (control)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near College Park, MD 20740

Brian F.

Job Details: 06/13/2023

"Installed inlet valve assembly and bezel, tested, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Harrisonburg, VA 22801

Danny R.

Job Details: 06/13/2023

cx has two house this isnt the one that needs serivce that house is in vernomt they cancelled when i called bc they arent home

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Port Tobacco, MD 20677

Shane B.

Job Details: 06/13/2023

"installed all ordered part and adjusted flame height on all burners. all work except the center burner. the outer ring only lights about half way most times. sometimes 3/4 will light and twice i got the entire thing to light. called techline, they said to replace buner head and orifice holder again and make sure to to overtighten the head to holder. also advised replacing gas tubing to be safe. SR#7736626738. reordering orifice holder, head. ordering gas tubing. schedule when availabe.; ordrng 1 W10545801 (tubing-gas) and 1 W10545800 (tubing-gas) and 1 WPW10639175 (holder-orf) and 1 W10836409 (burnr-head)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 06/13/2023

cx complaint red light coming up but unit not starting. checked unit found faulty lid latch causing unit not to start. replaced lid latch. tested unit. working as designed.

We serviced a

AMANA RANGE

Model AGR4230BAW5

Near College Park, MD 20740

Brian F.

Job Details: 06/13/2023

"Cx states LF burner tube broken. Inspected, forund venturi tube for LF and RF were broken (W10859921 and W10861724). Landlord told me not to order parts, he is replacing unit."

We serviced a

WHIRLPOOL DRYER

Model HYE3657AYW

Near ,

Orbie

Job Details: 06/13/2023

upon arrival cx stated unit working fine now. advised cx to monitor unit and call back if still experiencing issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Christian C.

Job Details: 06/13/2023

Installed evap fan motor. Tested fan and fan is now good. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Hampton, VA 23651

Carl A.

Job Details: 06/13/2023

"cx complaint of unit not working with coin slot,checked unit to find unit work through bypass of coin slot ,called tech line spoke with Jordan found that temp selector and interface had failed as they shorted out board ordering parts needed for repairs CA ONLY; ordrng 1 WPW10285518 (Cycle Selector Switch) and 1 WPW10491734 (interface) and 1 w11368855 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lancaster, PA 17603

Justin L.

Job Details: 06/13/2023

Cx complaint unit not completing cycles. Was able to access unit and found motor bolt backed out and threads of bolt and gearcase shredded which cause the belt to pop off and melt motor pulley and shield and splutch. Ordering parts needed for repair along with a 2 call count for repair. Once in office will need to set return; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (splutch) and 1 W11611297 (belt) and 2 W10094780 (motor bolt)s and 1 look (look)

We serviced a

WHIRLPOOL UNKNOWN

Model MER8800FZ0

Near Spring Grove, PA 17362

Sal R.

Job Details: 06/13/2023

CX compllai t was that the oven fetures were not working. I found that the unit had a loose connection causing a 'funtion not avalible ' error display. No other errors stored in diag. I wass able to secure the connection and tested unit. I found the unit tobe opperaitn g as designed with out issues. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model LSQ9645KQ0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 06/13/2023

"CX complaint washer not starting, water in the tub.Confirmed complaint, uniot not responding at all. Inspected lid, found loose screws on lin switch and switch not getting depressed. Tightened screws, the unit started, drained the water out and worked as designed. Collecteed $120 with check #1949"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Spring Grove, PA 17362

Drew B.

Job Details: 06/13/2023

replaced the parts and tested no leaks and full wash operations.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/13/2023

"installed clutch and drive pulley, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chester, VA 23836

Chris B.

Job Details: 06/13/2023

replaced wave giude tested unit working as dsighned

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Ezra M.

Job Details: 06/13/2023

"installed new drain pump, ran full diag cycle, verified no leaks and no errors"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Seaford, VA 23696

Lucas R.

Job Details: 06/13/2023

"replaced tub and cabinet, leveled reinstalled dryer, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Randallstown, MD 21133

Justin S.

Job Details: 06/13/2023

replaced the ice maker and tested. the ice maker makes a full harvest and fills the tray. the unit is now good. called safety and they are already closed for the day

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Mount Joy, PA 17552

Justin L.

Job Details: 06/13/2023

Cx complaint unit making noise. Was able to access unit and found failed idler. Quoted cx for repair and they paid for service then after talking with spouse paid for full repair. Collected full amount replaced with pre id and tested unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/13/2023

Replaced vent and ohm out element again and its in range.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Potomac, MD 20854

Julian H.

Job Details: 06/13/2023

replaced tracks for 3rd level rack tested no leaks working fine

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2023

"Cx complains that the upper rack falls down, inspected unit, the adjuster on the left side is broken, replaced part from v/s LOO LOOK; ordrng 1 W10712395 (adjuster V/S rs), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20707

Shawn D.

Job Details: 06/13/2023

"cx complaint unti will only make 1 batch of ice temps are off and said she got sick from water and when she sent appointment up whirlpool had her check the water filter and was not on unit. inspected unit to find the evporator is freezing over, removed cove sensor is 40k when in deep ice so heater should be coming on. went into diag and activated heater and works. cleared ice and called techline to document spoke to andrew and he recomended replacing control and sensor together evn though sensor seems good he said. w10384183 sr#7736622648. ordering parts; ordrng 1 W11566851 (control) and 1 WPW10384183 (sensor)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LB2

Near Colonial Heights, VA 23834

Chris B.

Job Details: 06/13/2023

cx comp unit will heat to desired temp insp unit found when calibrating with therm gun found unit is set and gets to disired temp took 3 low temp 3 high temps 350 is avr temp ordering door trim due to bend ; ordrng 1 W11569689 (bottom trim)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Chester, VA 23831

Chris B.

Job Details: 06/13/2023

cx comp unit leaks inps unit no errors stored found when in test mode no leaks detected ran unit threw normal cycle no leaks detected

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG02

Near Silver Spring, MD 20902

Roberto I.

Job Details: 06/13/2023

"Cx complaint unit not keeping the temperature in the Rc, moisture in the freezer. Found 3F in the Fc and F38 in the Rc with temp set to max. Confirmed moisture in the Fc ceiling. Inspected door gaskets, found Rc door gasked not sealing on left bottom corner and moisture getting inside the compartment. Used heat to mold the gasket and it sealed fine all around the door with good suction. Unit good to go."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Silver Spring, MD 20910

Roberto I.

Job Details: 06/13/2023

Replaced part. Ran a calibration cycle and then a test cycle. The unit worked as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290RTB02

Near Manchester, MD 21102

Bernard M.

Job Details: 06/13/2023

"Cx complaint of burning smell coming from freezer. When arrived everything was running as designed but couldn't anything out of ordinary. Removed drawers and accessed evap and found food stuck between the heater and the pan. The food had been burnt when heater is on. Cleaned area of burnt food, unit runs as designed. Cx paid $120 service fee"

Contact Us

About Us