Service History 455 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, MD 20724

Samuel R.

Job Details: 06/19/2023

cx complaint unit is not cooling correctly.inspected unti and found fc 0 and rc 38.unit is cooling properly.unit checks out good all functions work good

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/19/2023

"cx complaint is the unit not completing cycles. cx says after running for a little while the unit displays an error code. i checked for codes and found F8E4 overfill, F7E1 single speed wash motor failure, F9E1 long drain, F8E2 inlet valve issue. cleared all codes and ran service cycle. unit ran drain pump for a very long time. i pressed start to skip to step 2. unit filled properly. wash motor tried to run but its not spinning at all, just makes a buzzing noise, no water flows. wash motor is locked up. unit will need a new sump assembly. ordering part. schedule when part is available.; ordrng 1 W11416362 (sump assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22406

Robert W.

Job Details: 06/19/2023

Replaced valve and tube unti is working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

"CX complaint about RC light not working found that door switch has no resistance it seem like internal spring broke(not caused by CX) replaced from VS tested & working; ordrng 1 w11384469 (switch for restock jh vs), used 1 W11384469 (SWITCH for restock jh vs) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22405

Robert W.

Job Details: 06/19/2023

Replaced sensor and harness uhnit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Halethorpe, MD 21227

Alexander D.

Job Details: 06/19/2023

replaced door insert. tested unit. unit is now working properly

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hanover, MD 21076

Alexander D.

Job Details: 06/19/2023

"upon arrival cx said she had bge come out and check gas supply. gas pressure should be between 5-14' of WCP, BGE said pressure is 6.5' WCP and unit is definitely hooked up to natural gas not LP. unit still sooting on right side. replaced LF and LR orifices anyway. replaced regulator, tested unit and the flames do seem to have a slight difference arent wooshing as much. advised cx to monitor and call back if issues persist. cx asked if we could replace burner heads again since soot wont clean off anymore. advised cx that may be a cosmetic issue only covered in first 30days and we were able to replace them before because it seemed they were causing a functional issue. advised cx to call cx service to see if they will send out new burner heads."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Delmar, MD 21875

Michael E.

Job Details: 06/19/2023

"CX complaint: unit leaking. Tested ands verified complaint. F5E2, F0E5 error codes. I found a hole in the bellow gasket. No other leaks found. Ordering bellow gadsket. Cannot reschedfule due tyo 3rd party billing; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL RANGE

Model N BMN M

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/19/2023

got here CX states at the door that soemone else had service his appliance already

We serviced a

KITCHENAID RANGE

Model KFGD500EBS00

Near Seaford, DE 19973

Michael E.

Job Details: 06/19/2023

"CX complaint: burning smell and soot. Both ovens not working. Tested and vberified complaint. Ignitors are working but not getting gas. Cooktop works properly. Top bake and broil working. Lower bake ignitor not glowing. Replaced lower bake ignitor. Tested unit and it is now working properly. CX paid for labor, part and S&H by CC. Job is complete Called WP safety to document findings. SR7736619358"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, VA 22026

Demonte S.

Job Details: 06/19/2023

Installed the Ice Maker & Dual Water Valve. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near McLean, VA 22101

Leon

Job Details: 06/19/2023

cx complaint was unit didnt spin confirmed the issue cx was getting the error code f7e3 and f7e4 then into diag mode tired to get the unit to spin and agitiate unit would loudly hum picked unit up seen the cam was there the hummimg was coming took it aparts seen no damges put it back together unit still didnt the same thing cx said they would call back if they want the job done; ordrng 1 W10721967 (cam) and 1 W10913953 (Brake Actuator) and 1 W11283592 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Washington, DC 20002

Shawn D.

Job Details: 06/19/2023

CX complaints unit never works after repair .inspected unit check for uvdye could not find any.Checks low side pressure and 14inchvac.UNIT low freon.fill unit with freon tem droping slowley.unit works properly now.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Gloucester Point, VA 23072

Justin W.

Job Details: 06/19/2023

arrived to find cx has lowes contract and getting us dispatched correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not advancing cycles, water dripping into unit. Found inlet valve cold water side seized, solenoid not opening/closing valve properly. Ordering valve.; ordrng 1 W11595805 (valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Gloucester Point, VA 23072

Justin W.

Job Details: 06/19/2023

cx complaint cooktop cracking. checked unit to find element heating to hot and caused thermal event to happen on cooktop. ordering front right element and cooktop.; ordrng 1 W11517959 (element) and 1 W11156895 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wilmington, DE 19801

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit shutting off and turning itself back on randomly. Could not veridy complaint on arrival but cx did say it happens almost every day. Called WPTL and Austin reccomended replacing the main control. Rescheduled for 6/23/23. SR#7736665051; ordrng 1 W11455229 (control)

We serviced a

AMANA WASHER

Model NED4655EW1

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

cx complaint unit is noisy. checked unit to find vent warped and needing more insulation. blower wheel making loud noise due to warped blower wheel housing. ordering parts needed for repair.; ordrng 1 W11117429 (lent chute) and 2 W11415783 (insulation)s and 2 WP339956 (insulation)s

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Sparks Glencoe, MD 21152

Bernard M.

Job Details: 06/19/2023

"Replaced both parts per previous tech, placed pot of water on each burner, and all began to boil. Cx paid $220 labor fee, unit checks good"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/19/2023

"Installed Rollers , Pulley & Belt. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/19/2023

"cx complaint same issue, cx statedv unit was working as designed until they had vents cleaned and unit was moved then sound started again. checked unit, could only duplicate if i lifted one side on unit at a time, tried adjsuting feet, two feet are not able to be adjusted due to feet being defective, ordering feet, sound insulation to apply under motor, advised cx they will be conatcted for return visit.; ordrng 1 W11444912 (feet) and 1 W11553819 (sound insulation)"

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Parkton, MD 21120

Bernard M.

Job Details: 06/19/2023

"Cx complaint unit makes noise while spinning. Rotated the drum assembly manually and could hear loud jet-like sounds. Accessed the spinner assembly behind unit and found the drive shaft is worn. Informed cx they no longer make spinner assembly parts. Cx will be purchasing new unit, and paid $120 service fee"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 06/19/2023

"replaced acu, while replacing acu tried seating console to top panel, clips not staying seated, tried adjusting clips. no luck, ordering clips to complete repair.; ordrng 2 WP8312709 (clip)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Falls Church, VA 22046

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit did not operate. Inspected the unit and found that the control receives 114vac but there is no display or function from the console. Removed power, reconnected and closed the door, the drain pump came on indicating a good control and the vent fan has 42k ohms which in the 35-45k ohm range. Console will not enter diagnostics. Unit needs new console; ordrng 1 W10803367 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/19/2023

"replaced icemaker, tested, unit working as designed."

We serviced a

AMANA DRYER

Model NED5800HW1

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not turning on. Found 0VAC at the wall. Found breaker in tripped position and would not reset. Breaker is internally defective. Cx needs to call an electrician to replace breaker. Job is complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/19/2023

"cx complaint unit not drying dishes. checked unit, no faults stored. ran auto test cycle, sump is good as well as pump. cx stated they have not had to fill rinse aid dispenser for weeks and dispenser is completely full. unit complete test cycle with no faults afterwards, heater is good, ordering dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Front Royal, VA 22630

Daniel J.

Job Details: 06/19/2023

found water in drip pan also on left back corner this vist replaced water valve and tub seal ran diag with unit outside of cabinet no leaks reinstalled unit and ran diag three more tiimes no errors no leaks called and documented with tech line SR7736549739 returning valve and tub seal for qrr

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chantilly, VA 20151

Richard B.

Job Details: 06/19/2023

"CX complant. Dishwasher not washing good. Prior diagnosis found unit needs dispenser assembly. Installed dispenser and tested unit. Working as deigned. ob completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chevy Chase, MD

Brian F.

Job Details: 06/19/2023

"Cx states clothes wet at end of cycle, now unit won't turn on. Found control lock was on, turned off control lock, entered diagnostic mode, cleared F0E2 (oversuds) error, ran quick service test, completed with no errors but unit is draining very slowly. Unit has stacked dryer unable to access drain pump filter, called office scheduled 2 tech for 6/22, returning with drain pump in case there is any damage to old pump.; ordrng 1 W11458345 (drain pump) and 1 2ndtech (2nd tech) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

washer not locking comp act door lock nothing removed old lid lock replaced unit now locking ran diag cycle complete started quick wash unit locked and filled

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Spring Grove, PA 17362

Sal R.

Job Details: 06/19/2023

I was able toa ccess and replace both the control and the valve. I found the unit to be opperating correctly after a recalibration and a auto test. UNit test good.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Orange, VA 22960

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not turning drum, electrical smell. Found motor seized, receiving power but not turning. Ordering motor and blower wheel, will use heater on return if necessary.; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Stafford, VA 22554

Tanner B.

Job Details: 06/19/2023

"Replaced the strike , tested unit . Job complete; ordrng 1 w11457841 (strike bt/vs), used 1 w11457841 (strike) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/19/2023

"customer stated that the door gasket was coming apart. verified issue, unit will need the door gasket.. the gasket will need to be super glued on at next service...; ordrng 1 w11596131 (door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Deale, MD 20733

Shane B.

Job Details: 06/19/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not cooling in the RC properly. Tested inspected and verifed complaint. Found the unit not running on arrival. Temps were 8 in FC and 50 in RC. Turned up temp on control to max and unit started to cool. Unit was cooling for about 5mins and started to build a good frost pattern. The unit then went into a defrost. Tested defrost thermistor from control as well as RC thermistor. Both were within a few degrees of the temp at the time. I believe this is a control/defrost issue. Ordering control and both thermistors. Cannot rescheudle at this time due to availability of control.; ordrng 1 W11594670 (control) and 2 WPW10384183 (thermistor)s

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC2

Near McLean, VA 22102

Christian C.

Job Details: 06/19/2023

Cx complaint unit is always using hot water. Inspected unit no errors stored. Ran cold water valve and hot water came out. Ran hot water valve and cold water came out. Found house connection cold valve has hot water and hot valve has cold water. Advised cx that plumber would need to swap if needed. Swapped connections to unit. Tested unit. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, MD 20853

Roberto I.

Job Details: 06/19/2023

"I was unable to disconnect the gas supply line, it was made with several pieces of rigid pipe all connected together. Cx needs to hire a plumber and get a flexible gas supply line, to be easily disconnected for service, and then we go back. Left valve assy with cx; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

"cx complaint the unit making humming noise no movement checked the pan found oil leaking from gearcase 2count needed; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11510461 ( WASHPLATE), used 2 look (gearcase) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/19/2023

Replaced the gearcase and spin basket as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Sandston, VA 23150

Chris B.

Job Details: 06/19/2023

cx comp unit will not dry clothes inpos unit found vent very obstructed unit will heat and tumble as desighned and when vent is unhooked unit will pull paper when vent is conected unit will not pull paper advised cx vent needs to be cleaned unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/19/2023

Cx complaint is water dripping into RC. Tested inspected and verified complaint. Found the drip tray to be frozen and the fill tube to be frozen. Cleared all ice/water verifed heater is in proper location and working as designed. Verifed water goes down drain. Called WPTL and they reccomended instaling a heater drain tube extension. Ordering extension and rescheduled for 6/26/23. SR#7736661737 Robert; ordrng 1 819043 (heat-probe) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Upper Marlboro, MD 20772

David J.

Job Details: 06/19/2023

"F8e1 long fill/no fill Cx complaint unit would take a long time during cycle to change. Arrived today and verified complaint. Inspected error codes and had one above. Ran diagnostic cycle and no cold water came into unit and hot had very little, Inspected water valves on wall and cold was completely turned off and hit was barley open. Opened both valves and cleared error codes, ran test cycle again and now hot and cold came into unit. No error codes after test. All other parts of cycle sounded good and finished, unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17401

Justin L.

Job Details: 06/19/2023

As per previous tech was able to access unit and replace control. Calibrated and tested unit now operates as designed no harness needed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/19/2023

CX complaint MW F1E5 error code. Verified complaint. Called trade partners K17HCJ1NP1. CX paid in full. Parts OOS > JJ; ordrng 1 W11033422 (interlock harness incl switches) and 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W10859573 (oven sensor)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Akron, PA 17501

Cody H.

Job Details: 06/19/2023

"CX complains unit was stopping mid cycle. Cx states unit began making grinding noise and would shut off. CX states they unplugged unit and unit began working again. Ran unit through diagnostic test. Ran unit through quick cycle to try to replicate issue, Inspected under unit, found no loose connections or failed wiresf2e1-stuck button, f9e1 long drain. Found unit to have excessive drain hose that was pinched and not allowing drainage. reccomended to CX that hose should be shortened by plumber. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, VA 22554

Robert W.

Job Details: 06/19/2023

Replaced vent tested unit unit is working properly.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, PA 17402

Justin L.

Job Details: 06/19/2023

was able to assist SR please see SR notes; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit has part falling off underneath. checked unit to find pulley nut backing off causing shield to warp and belt to be frayed. ordering shield, belt, and cam to complete repair.; ordrng 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Hampton, VA 23666

Orbie

Job Details: 06/19/2023

cx complaint unit not working. verified cx complaint. found loose connector at control to facia. reseated connector. tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

cx complaint burning smell and grinding noise. checked unit to find belt falling apart and wore out splutch. replaced splutch and belt tested unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Laurel, MD 20707

Samuel R.

Job Details: 06/19/2023

cx complaint unit is working.inspected unit and found control display to be barely on and not start cycels.reset power and checked connections.all checked good.control would not display any numbers now.unit needs a new control W11594225 special order; ordrng 1 W11594225 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, MD 21227

Dustin F.

Job Details: 06/19/2023

"Inspected unit, replaced pressure switch and cleared out drain pump, found connector on drain pump loose and debris in pump. cleared out and resecured connector. tested unit, unit now working as designed.; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/19/2023

installed new feet and applied gritty stair tread under feet per wpl .. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit cycling power. replaced evap fan, ui, and control. tested unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/19/2023

"Units speaker is not working , signaling that the cycle is done .. unit needs fascia ..; ordrng 1 w11478526 (fascia) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester Point, VA 23072

Justin W.

Job Details: 06/19/2023

replaced valve and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Inwood, WV 25428

Ezra M.

Job Details: 06/19/2023

"replaced gearcase, belt and drive pulley, ran full diag cycle, no leaks, no errors. unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, MD 21227

Alexander D.

Job Details: 06/19/2023

"upon arrival noticed drain pump box smashed and rattling alot. opened up box and found drain pump damaged. called office to see if theres another one in office stock so we can come back out today, was advised they will have to check and will call cx to reschedule; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Mineral, VA 23117

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit drawer not in tracks. Reseated drawer in track assembley, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/19/2023

cx complaint is ice maker works but its a solid row and when it dropps it wont break apart and ice seems larger then it should and has hight spots and then freezes and clumps together and wont come out and he seems it melts together or what buts always been a issue. ice maker was turned off and bin empty. took temp readings of 1 in freezer 39 in fridge. unit set to 41 and 0.also found right door gasket was torn and bad. called unit in and spoke to Brandon and SR# 7736657850 will order parts needed and office will schedule.; ordrng 1 W10917313 (Door Gasket Grey) and 1 W11557001 (Ice Maker) and 1 W11535162 (Dual Water Valve) and 1 W11330486 (UI) and 1 W11533213 (Control Pannel)

We serviced a

JENNAIR MICROWAVE

Model JMW3430IM03

Near Rockville, MD 20852

Roberto I.

Job Details: 06/19/2023

"Replaced parts, mw tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is making a squealing noise, confirmed complaint.I found the belt has lost its tension so its slipping on the druve pulley. Also noitced gearcase oil on the splutch. Unit need a gearcase. Replaced belt from vanstock so customer can use the machine until parts arrive.Ordering gearcase,actuator,and washplate.; ordrng 1 W10913953 (actuator) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/19/2023

"upon arrival cx waiting at end of driveway, cx stated unit is now responding, and they will monitor unit and if issue persist they will be calling back for service"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Upper Marlboro, MD 20772

David J.

Job Details: 06/19/2023

CX complaint unit is not draining properly. Arrived today and verified complaint and found water sitting inside of tub. Placed unit into diagnostic mode and found no error codes. Forced drain and found garbage disposal. Connected to sink was overflowing into sink. Ran garbage disposal and broke up anything that was inside potentially clogging the drain to the unit. After doing so the unit drained and removed all water. Inspected drain hose and found there was no High loop which could also be causing water to flow into unit from sink. Made sure unit had a high loop and ran a test cycle and let unit run for about 15 minutes Every time unit drained it completely rid of all water. Unit is working as intended. No parts needed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Washington, DC 20008

Brian F.

Job Details: 06/19/2023

"Cx states water leaking from fridge, inspected and confirmed. Found layer of ice on floor of FC, removed evap cover ice covering bottom of drip pan, blocking drain hole. Cleared ice, found defrost heater not fully clipped into drip pan. Secured heater to all clips and reassembled. Unit is now working properly."

We serviced a

JENNAIR RANGE

Model JGS1450FP0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit would start on its own. Called wp to explain and ask saftey if they will cover ANYTHING and they said because of insects, they won't cover anything. Explained to the cx and she is on the horn again with wp. SR7736311770"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lancaster, PA 17603

Justin L.

Job Details: 06/19/2023

Cx complaint door seal seperating and clothes getting snagged and pieces getting into clothes. Was able to access unit and verify concern. Found it also allowing heta to escape and door closure issues. Ordering seal and adhesive and once approved and in office will need to set return; ordrng 1 W10906683 (door seal) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL RANGE

Model NA

Near Brandywine, MD 20613

David J.

Job Details: 06/19/2023

Arrived to home and Cx cancelled. She stated she was not paying all this money. Shes gonna trash it no work was done at this job. Job complete

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Winchester, VA 22603

Ezra M.

Job Details: 06/19/2023

installed control and valves.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Schuyler, VA 22969

Kyle A.

Job Details: 06/19/2023

Cx complaint of icebuild up on the bottom of the freezer. Found heater not mounted to the pan. Reseated heater and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/19/2023

"in stalled part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/19/2023

"customer stated that the unit wasnt dispensing water and is not making ice.. verified issue, pulled new filter and pressure didnt change. the icemaker has made small cubes, but production has tapered off due to having no water... will order and replace filter head and valves...; ordrng 1 W11312191 (valve) and 1 w11535162 (inlet valve) and 1 W11024083 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Waldorf, MD 20601

David J.

Job Details: 06/19/2023

Arrived and Cx came to door. He had stated he was about to call before I arrived. Stated they are going to go buy a new unit. Cx cancelled no work was done at job

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

Replaced parts and ran a timed dry cycle. The temperature at the exhaust cycled between 118F and 159F. The unit worked as designed

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/19/2023

"unit was off on arrival at the ui.. started unit, but fnd pantry ui is out and the fzr drawer tracks are faulty as well... unplugged the unit and then unplugged the pantry ui at the door harness.. the unit on start up seemed to function better as the compressor ramped up once started up without the pantry ui... ran tests in diag for thermisters, fan motors, also ren the test for the 3 way valve and the valve is noisey.. fnd heat in the highside and at the drier after 2nd startup... will need the 3 way valve and am advising the customer to keep unit running untill next service to see if unplugging the pantry ui corrects issue...; ordrng 1 w11575003 (3 way refrigerent valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Williamsburg, VA 23185

Orbie

Job Details: 06/19/2023

replaced control and lamp. tested unit working as designed.

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near Baltimore, MD 21201

Shane M.

Job Details: 06/19/2023

cx complaint of a noise complaint. found top lid virbatiing which causing noise complaint. added rubber piece to stop sound complaint. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sterling, VA 20164

Christian C.

Job Details: 06/19/2023

Cx complaint unit is not drying properly and lint is going everywhere. Inspected unit found vent not secured. Secured vent. Tested unit. Good airflow. Unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Chantilly, VA 20151

Richard B.

Job Details: 06/19/2023

"CX complant. Oven shuts itself off. Inspected uniy and found F6E4 error code , Returned after cycling breaker. Parts covered until 2026. CX paying 120 service call and will pay 110 labor on return if labor is not approved by kitchenaid. Not in stock , RB; ordrng 1 W11294388 (appliance manager) and 1 W11400283 (console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

replaced cabinet tested outside of cabinet diag passed no errors started normal cycle ran for 15 mins no leaks no errors

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

cx complaint is the ice isnt working confirmed issue went into diag mode test 56 got the error code E5 then i made sure the ice maker filled and dropped the ice with no issue which it did called tech line #7736666573 he said everything passed and we would need to replace the UI; ordrng 1 W11224256 (control) and 1 W11636543 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hopewell, VA 23860

John P.

Job Details: 06/19/2023

Found evap covered in ice found brown wire at 9 pin connector not seated seated connector tested working as designed

We serviced a

JENNAIR OVEN

Model JES9800CAB01

Near Woodstock, MD 21163

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is not preheating and burner not lightin.Confirmed complaint.I found the bake element is getting proper volatge but not heating, ohmed bake element and found it ope, and the right front burner has a infinite switch that has frayed. Ordering bake element and RF infinite switch.; ordrng 1 WPW10310274 (elmnt-bake) and 1 WP74010824 (switch- el RF)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/19/2023

Found leak and a pool of dir under condenser connection to compressor. Replaced compressor and leak checked with nitro. Unit held 120psi for 10 minutes. Charged unit and unit began cooling. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waldorf, MD 20601

David J.

Job Details: 06/19/2023

"Cx complaint unit makes loud noise while filling. Arrived today and verified complaint. Found when water is filling valve makes a loud screech noise. Placed unit into diag and found no error codes. Disconnected power and turned off valves, replaced water valve with new. Installed water lines and powered unit back on. Ran test cycle unit completed cycle with no noise and finished. Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/19/2023

"cx complaint unit not baking, checked unit, come to find open igniter, quoted cx, cx then stated they would order part needed to save a couple dollars. advised cx they would have to call via office once part arrives, that i cannot reschedule without knowing the part will be on site. cx paid $120 and will owe $110 on return visit. advised cx to call via office with job # to reschedule.; ordrng 1 WP9758079 (igniter)"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Portsmouth, VA 23707

Zachery R.

Job Details: 06/19/2023

"replaced acu and element , tested, unit working as designed. secured acu in bin."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Christian C.

Job Details: 06/19/2023

"Installed console, oven control, and oven temp sensor. Tested unit bake at 350. Used thermocouple on meter. When unit finished preheating meter reading 355. Dropped to 320. Raised to 334 308 330 302 336 307 Called techline. SR#7736663813 Advised to calibrate 15 degrees higher. Console only goes in incriments of 10 so calibrated 20 higher. Left old parts with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

replaced lights in FC and RC everything worked like it should

We serviced a

WHIRLPOOL WASHER

Model MSS25C4MGW

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is not cooling, confirmed complaint.Found temps 48 degrees in the fc. Compressor and evap fan not running.Half frost pattern.Compressor tested ok. Pressures also ok low-8high+50. Inspected further and found thermsitor ohmed ok but its in the wrong location.Thermsitor in on the cap line with frost over it. Relocated thermistor and monitored unit.Compressor and evap fan finally came on and started building a frost pattern. Unit is now working properly.Advised to monitor unit and allow 24hrs for temp to drop."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fairfax, VA 22031

Jason A.

Job Details: 06/19/2023

CX complaint FRIDGE not making ice. Pushed test button & no movement. Measured 119VAC at icemaker connector. Part OOS. W17FIA0APL1 > JJ; ordrng 1 W11455232 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

replaced pressure switch then tested unit everything worked as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QVS02

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"CX complaint ice dispenser not working.Tested dispenser, found auger motor shaft frozen/jammed and motor not turning. Defrosted and lbricated shaft, the motor worked ok and the dispenser worked as designed. Collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Great Falls, VA 22066

Christian C.

Job Details: 06/19/2023

Installed rails for middle drawer. Issues still persists. Ordering drawer.; ordrng 1 WPW10531081 (drawer) and 2 W11175807 (axel)s and 2 W11164152 (roller)s

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Edgewater, MD 21037

Shane B.

Job Details: 06/19/2023

"cx complaint is the unit leaking. cx said water comes out from under unit on the left side. cx says its a lot of water and started suddenly. i checked for error codes and found F7E6 motor fault. cleared code and inspected under unit. and found nothing out of place. ran service cycle. unit completed cycle with no issues or leaks. i ran each water valve, cold has less flow but i didnt find a no fill error i filled the basket with water. no leaks. drained all water, still no leaks. i called techline to document, they had me remove rear panel. found water stains down the outside of the tub from the water missing the basket. they advised replacing valves. SR#7736667101. ordeing valves.; ordrng 1 W11205048 (inlet valves)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Harrisburg, PA 17113

Fred G.

Job Details: 06/19/2023

i was able to access unit and replace the control as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20148

Richard B.

Job Details: 06/19/2023

"CX complant. Heater needs replacing. Inspected unit and found heater element has the gold colored bushings that are prone to leaking. Changed heater element. No leaks , Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mineral, VA 23117

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not getting any water. Found inline valve power to control unseated. Reseated line, tested unit, unit working as designed."

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