Service History 455 - VIA Appliance

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 06/19/2023

"unit was off on arrival at the ui.. started unit, but fnd pantry ui is out and the fzr drawer tracks are faulty as well... unplugged the unit and then unplugged the pantry ui at the door harness.. the unit on start up seemed to function better as the compressor ramped up once started up without the pantry ui... ran tests in diag for thermisters, fan motors, also ren the test for the 3 way valve and the valve is noisey.. fnd heat in the highside and at the drier after 2nd startup... will need the 3 way valve and am advising the customer to keep unit running untill next service to see if unplugging the pantry ui corrects issue...; ordrng 1 w11575003 (3 way refrigerent valve)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/19/2023

Replaced parts and ran a timed dry cycle. The temperature at the exhaust cycled between 118F and 159F. The unit worked as designed

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Waldorf, Maryland 20601

David J.

Job Details: 06/19/2023

Arrived and Cx came to door. He had stated he was about to call before I arrived. Stated they are going to go buy a new unit. Cx cancelled no work was done at job

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 06/19/2023

"customer stated that the unit wasnt dispensing water and is not making ice.. verified issue, pulled new filter and pressure didnt change. the icemaker has made small cubes, but production has tapered off due to having no water... will order and replace filter head and valves...; ordrng 1 W11312191 (valve) and 1 w11535162 (inlet valve) and 1 W11024083 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 06/19/2023

"in stalled part, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Schuyler, Virginia 22969

Kyle A.

Job Details: 06/19/2023

Cx complaint of icebuild up on the bottom of the freezer. Found heater not mounted to the pan. Reseated heater and unit is now as designed.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Winchester, Virginia 22603

Ezra M.

Job Details: 06/19/2023

installed control and valves.

We serviced a

WHIRLPOOL RANGE

Model NA

Near Brandywine, Maryland 20613

David J.

Job Details: 06/19/2023

Arrived to home and Cx cancelled. She stated she was not paying all this money. Shes gonna trash it no work was done at this job. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 06/19/2023

Cx complaint door seal seperating and clothes getting snagged and pieces getting into clothes. Was able to access unit and verify concern. Found it also allowing heta to escape and door closure issues. Ordering seal and adhesive and once approved and in office will need to set return; ordrng 1 W10906683 (door seal) and 1 WP279368 (adhesive)

We serviced a

JENNAIR RANGE

Model JGS1450FP0

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit would start on its own. Called wp to explain and ask saftey if they will cover ANYTHING and they said because of insects, they won't cover anything. Explained to the cx and she is on the horn again with wp. SR7736311770"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Washington, District of Columbia 20008

Brian F.

Job Details: 06/19/2023

"Cx states water leaking from fridge, inspected and confirmed. Found layer of ice on floor of FC, removed evap cover ice covering bottom of drip pan, blocking drain hole. Cleared ice, found defrost heater not fully clipped into drip pan. Secured heater to all clips and reassembled. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Upper Marlboro, Maryland 20772

David J.

Job Details: 06/19/2023

CX complaint unit is not draining properly. Arrived today and verified complaint and found water sitting inside of tub. Placed unit into diagnostic mode and found no error codes. Forced drain and found garbage disposal. Connected to sink was overflowing into sink. Ran garbage disposal and broke up anything that was inside potentially clogging the drain to the unit. After doing so the unit drained and removed all water. Inspected drain hose and found there was no High loop which could also be causing water to flow into unit from sink. Made sure unit had a high loop and ran a test cycle and let unit run for about 15 minutes Every time unit drained it completely rid of all water. Unit is working as intended. No parts needed job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/19/2023

"upon arrival cx waiting at end of driveway, cx stated unit is now responding, and they will monitor unit and if issue persist they will be calling back for service"

We serviced a

JENNAIR MICROWAVE

Model JMW3430IM03

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/19/2023

"Replaced parts, mw tested ok"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Mineral, Virginia 23117

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit drawer not in tracks. Reseated drawer in track assembley, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Inwood, West Virginia 25428

Ezra M.

Job Details: 06/19/2023

"replaced gearcase, belt and drive pulley, ran full diag cycle, no leaks, no errors. unit working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/19/2023

"Units speaker is not working , signaling that the cycle is done .. unit needs fascia ..; ordrng 1 w11478526 (fascia) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 06/19/2023

installed new feet and applied gritty stair tread under feet per wpl .. tested unit. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Laurel, Maryland 20707

Samuel R.

Job Details: 06/19/2023

cx complaint unit is working.inspected unit and found control display to be barely on and not start cycels.reset power and checked connections.all checked good.control would not display any numbers now.unit needs a new control W11594225 special order; ordrng 1 W11594225 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Hampton, Virginia 23666

Orbie

Job Details: 06/19/2023

cx complaint unit not working. verified cx complaint. found loose connector at control to facia. reseated connector. tested unit working as designed.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, Pennsylvania 17402

Justin L.

Job Details: 06/19/2023

was able to assist SR please see SR notes; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Akron, Pennsylvania 17501

Cody H.

Job Details: 06/19/2023

"CX complains unit was stopping mid cycle. Cx states unit began making grinding noise and would shut off. CX states they unplugged unit and unit began working again. Ran unit through diagnostic test. Ran unit through quick cycle to try to replicate issue, Inspected under unit, found no loose connections or failed wiresf2e1-stuck button, f9e1 long drain. Found unit to have excessive drain hose that was pinched and not allowing drainage. reccomended to CX that hose should be shortened by plumber. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, Pennsylvania 17401

Justin L.

Job Details: 06/19/2023

As per previous tech was able to access unit and replace control. Calibrated and tested unit now operates as designed no harness needed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 06/19/2023

Cx complaint is water dripping into RC. Tested inspected and verified complaint. Found the drip tray to be frozen and the fill tube to be frozen. Cleared all ice/water verifed heater is in proper location and working as designed. Verifed water goes down drain. Called WPTL and they reccomended instaling a heater drain tube extension. Ordering extension and rescheduled for 6/26/23. SR#7736661737 Robert; ordrng 1 819043 (heat-probe) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/19/2023

Replaced the gearcase and spin basket as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, Maryland 20853

Roberto I.

Job Details: 06/19/2023

"I was unable to disconnect the gas supply line, it was made with several pieces of rigid pipe all connected together. Cx needs to hire a plumber and get a flexible gas supply line, to be easily disconnected for service, and then we go back. Left valve assy with cx; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, Delaware 19805

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not cooling in the RC properly. Tested inspected and verifed complaint. Found the unit not running on arrival. Temps were 8 in FC and 50 in RC. Turned up temp on control to max and unit started to cool. Unit was cooling for about 5mins and started to build a good frost pattern. The unit then went into a defrost. Tested defrost thermistor from control as well as RC thermistor. Both were within a few degrees of the temp at the time. I believe this is a control/defrost issue. Ordering control and both thermistors. Cannot rescheudle at this time due to availability of control.; ordrng 1 W11594670 (control) and 2 WPW10384183 (thermistor)s

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 06/19/2023

"customer stated that the door gasket was coming apart. verified issue, unit will need the door gasket.. the gasket will need to be super glued on at next service...; ordrng 1 w11596131 (door seal)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Orange, Virginia 22960

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not turning drum, electrical smell. Found motor seized, receiving power but not turning. Ordering motor and blower wheel, will use heater on return if necessary.; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 06/19/2023

washer not locking comp act door lock nothing removed old lid lock replaced unit now locking ran diag cycle complete started quick wash unit locked and filled

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chantilly, Virginia 20151

Richard B.

Job Details: 06/19/2023

"CX complant. Dishwasher not washing good. Prior diagnosis found unit needs dispenser assembly. Installed dispenser and tested unit. Working as deigned. ob completed, RB"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/19/2023

"cx complaint unit not drying dishes. checked unit, no faults stored. ran auto test cycle, sump is good as well as pump. cx stated they have not had to fill rinse aid dispenser for weeks and dispenser is completely full. unit complete test cycle with no faults afterwards, heater is good, ordering dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 06/19/2023

"replaced icemaker, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/19/2023

"replaced acu, while replacing acu tried seating console to top panel, clips not staying seated, tried adjusting clips. no luck, ordering clips to complete repair.; ordrng 2 WP8312709 (clip)s"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/19/2023

"cx complaint same issue, cx statedv unit was working as designed until they had vents cleaned and unit was moved then sound started again. checked unit, could only duplicate if i lifted one side on unit at a time, tried adjsuting feet, two feet are not able to be adjusted due to feet being defective, ordering feet, sound insulation to apply under motor, advised cx they will be conatcted for return visit.; ordrng 1 W11444912 (feet) and 1 W11553819 (sound insulation)"

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Sparks Glencoe, Maryland 21152

Bernard M.

Job Details: 06/19/2023

"Replaced both parts per previous tech, placed pot of water on each burner, and all began to boil. Cx paid $220 labor fee, unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit shutting off and turning itself back on randomly. Could not veridy complaint on arrival but cx did say it happens almost every day. Called WPTL and Austin reccomended replacing the main control. Rescheduled for 6/23/23. SR#7736665051; ordrng 1 W11455229 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not advancing cycles, water dripping into unit. Found inlet valve cold water side seized, solenoid not opening/closing valve properly. Ordering valve.; ordrng 1 W11595805 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/19/2023

CX complaints unit never works after repair .inspected unit check for uvdye could not find any.Checks low side pressure and 14inchvac.UNIT low freon.fill unit with freon tem droping slowley.unit works properly now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 06/19/2023

Installed the Ice Maker & Dual Water Valve. Tested the unit. No leaks. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

WHIRLPOOL RANGE

Model N BMN M

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/19/2023

got here CX states at the door that soemone else had service his appliance already

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hanover, Maryland 21076

Alexander D.

Job Details: 06/19/2023

"upon arrival cx said she had bge come out and check gas supply. gas pressure should be between 5-14' of WCP, BGE said pressure is 6.5' WCP and unit is definitely hooked up to natural gas not LP. unit still sooting on right side. replaced LF and LR orifices anyway. replaced regulator, tested unit and the flames do seem to have a slight difference arent wooshing as much. advised cx to monitor and call back if issues persist. cx asked if we could replace burner heads again since soot wont clean off anymore. advised cx that may be a cosmetic issue only covered in first 30days and we were able to replace them before because it seemed they were causing a functional issue. advised cx to call cx service to see if they will send out new burner heads."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 06/19/2023

Replaced sensor and harness uhnit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 06/19/2023

Replaced valve and tube unti is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, Maryland 20724

Samuel R.

Job Details: 06/19/2023

cx complaint unit is not cooling correctly.inspected unti and found fc 0 and rc 38.unit is cooling properly.unit checks out good all functions work good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Mount Airy, Maryland 21771

Marc M.

Job Details: 06/19/2023

cx complaint unit has again frozen over within the drain tube and resulted in sheets of ice covering the fc liner. drain tube has been cleared multiple times and run thru with a coat hanger and weed wacker string (per techline instruction). contacted techline again as drain tube is clearly collapsed. sr7736033842 unit is being documented as non repairable.

We serviced a

WHIRLPOOL FREEZER

Model KBFC42FTS07

Near Clarksburg, Maryland 20871

Marc M.

Job Details: 06/19/2023

cx complaint rising temps in fc. inspected and found ice accumulating from both a clogged drain tube and the door being ajar and provoking an air leak. thawed all ice and could then close door fully. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/19/2023

"cx complaint of unit not washing,checked unit to find the following error code F4E3,test ran unit to find that sump and motor to be dead ordeirng parts needed for repairs cx did not want to list email at this itme; ordrng 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

IKEA OVEN

Model IES900DS04

Near Norfolk, Virginia 23518

Carl A.

Job Details: 06/19/2023

cx complaint of lower oven cabinet peeling on the inside under broiler element called techline spoke with ED determind unit is going up for review SR#7736669566; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Kearneysville, West Virginia 25430

Ezra M.

Job Details: 06/19/2023

"no ice. cycled ice maker, rotated and filled. suspect issue with thermistor, ordering ice maker.; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Washington, District of Columbia 20008

Brian F.

Job Details: 06/19/2023

"Installed new sump assembly, ran service test, wash motor is running, completed cycle with no errors. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampton, Virginia 23664

Carl A.

Job Details: 06/19/2023

"cx complaint of unit making noise and not draining,checked unit to find the following error codes F7E1,F0E2,F7E7,F0E5,checked unit find that the clutch had failed and the belt slipped off pulley ,replaced both parts tested and calibrated unit works as designed; ordrng 1 W11239857 (BELT CA / VS) and 1 W10721967 (drive pulley CA / VS), used 1 W11239857 (BELT CA / VS), and 1 W10721967 (drive pulley CA / VS) from stock"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, Pennsylvania 17402

Sal R.

Job Details: 06/19/2023

reordering 1 hinge due tpo damage in box. please call cx once part is avalible; ordrng 1 W11233372 (bottom hinge) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL DRYER

Model WED94HEXL0

Near York, Pennsylvania 17402

Sal R.

Job Details: 06/19/2023

"CX compolai t is that the unti heasts but sometimes the drum does not turn. I found that the unti will need 1 repair kit (4392067). I am ordering the repair kit , CX has paied in full for repair in the amount of $285.35. Return date has been set for 6/21; ordrng 1 4392067 (dryer repair kit 90 @ tribs) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Washington, District of Columbia 20010

Brian F.

Job Details: 06/19/2023

"Installed new control and main harness, ran service test, wash motor now running properly, test completed with no errors. Unit is now working properly"

We serviced a

MAYTAG DISHWASHER

Model MDB5969SDM2

Near New Castle, Delaware 19720

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not draining every cycle. Tested inspected and verifed complaint. The drain pump would overheat and fail to drain after a few drains. Replaced drain pump from pre id and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Dover, Delaware 19904

Taylor F.

Job Details: 06/19/2023

"Cx complaint is unit not spinning out. Replaced gearcase, basket, suspension rods, splutch, motor, belt, hub, washplate. Calibrated and tested unit, unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stevensburg, Virginia 22741

Danny R.

Job Details: 06/19/2023

unit is leaking out the drain pump need sreplaced ordering part .; ordrng 1 W11396717 (pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near York, Pennsylvania 17403

Sal R.

Job Details: 06/19/2023

"CX complai t is that the door is not staying open at a 90 degree. I attempted to loosen the spings and found even at its lowes setting the door will not stay at a 90. If I tighten the hinges it draws the spoitn tighter and closed still. I am ordering 1 LH (W11323124) and 1 RH (W11323123). Once the parts are avalible, please have somoene form the offiec call to set a return date.; ordrng 1 W11323123 (right hinge) and 1 W11323124 (left hinge)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Culpeper, Virginia 22701

Danny R.

Job Details: 06/19/2023

i fiound tank on unit wobbling and the motor was hot and cap was hot . also looks to be touch bottom of the flooe sheild is worn through will need rod motor and cap and drive hub is loose but its all the way on basket is wron; ordrng 1 W11428524 (cap) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10721967 (pully) and 1 W10528947 (drive hub) and 1 W11130362 (rods)

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Culpeper, Virginia 22701

Danny R.

Job Details: 06/19/2023

installed parts checksok

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Culpeper, Virginia 22701

Danny R.

Job Details: 06/19/2023

cx stated unit has buldge and door make noise reseted hindge and stopped also there is a buldge in side of wall this is cosmietic and cant be fixed unit checks ok

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near York Haven, Pennsylvania 17370

Fred G.

Job Details: 06/19/2023

"cx complaint unit would not drain and then leaked all over floor. inspected unit and entered daig and found f7e6, f7e5, f0e0. i found shifter was stuck inbetween agitate and spin. I replaced shifter and test and found unit now agitates and spins as design. I then found drain pump was leaking and sounded like the wheel came off the shaft. unit needs drain pump to correct issue. once part is in please reach out to cx and set up return visit.; ordrng 1 WPW10276397 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Ranson, West Virginia 25438

Ezra M.

Job Details: 06/19/2023

verified 243 at term block l1-l2. L1-N - 242 vac. L2-N 43 vac.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 06/19/2023

Replaced bottom seal and tested unit unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Washington, District of Columbia 20011

Brian F.

Job Details: 06/19/2023

"Cx states unit not draining, tested and confirmed. Installed new drain hose, still draining slowly, cleared debris from drain hose extension, tested, unit is now draining properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/19/2023

NO WORK NEEDED

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 06/19/2023

"Replaced belt and tensioner, tested inut.Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is showing error message, confirmed complaint.F1e1 Acu failure. Control board is unreponsive. Ordering control board.Special order advised of long wait times.; ordrng 1 W11672039 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 06/19/2023

"leaking - found unit leaking from failed heating element bushing, also not draining due to knockout plug in garbage disposal. replaced heater, advised cust to contact plumber for knockout plug. heater and labor covered by S17304; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stanardsville, Virginia 22973

Eric F.

Job Details: 06/19/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/19/2023

Found harness broken at the base of freezer door. Will need to orser new freezer door.; ordrng 1 LW11037733 (Ss freezer door)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Berryville, Virginia 22611

Ezra M.

Job Details: 06/19/2023

top ring of spin basket leaking into basket. ordering spin basket.; ordrng 1 W10752719 (basket)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Culpeper, Virginia 22701

Danny R.

Job Details: 06/19/2023

installed parts checks ok

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Washington, District of Columbia 20009

Sherwood

Job Details: 06/19/2023

cx complaint not cooling. arrived today installed part. unit is cooling now. repair complete

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ashburn, Virginia 20147

Christian C.

Job Details: 06/19/2023

Cx complaint lid lock is defective. Inspected unit found lid strike defective. Ordering lid strike.; ordrng 1 W11457841 (lid strike) and 1 W11457841 (lid strike(VS CC))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 06/19/2023

"Cx complained of things freezing in the rc. Inspected the unit and found the temp in the fc is 0 and in the rc is 33 degrees. Made sure there were no gaps in the gasket and there are none. Also, the handle is rusting. Unit needs new thermostat and handle; ordrng 1 W10837029 (handle) and 1 W11608693 (thermostat)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 06/19/2023

"CX Concern the unit making noise when using convection bake and the mw light out in cavity .. adjusted the screws that mount motor to the rear of oven liner from inside the cavity .. unit not making noise once tightened .. unit needs bulb, light transformer and mw acu for the bulb out in mw cavity .. returning w/ conv-bake motor incase sound returns..; ordrng 1 W10886919 (bulb) and 1 W11238401 (transformer -light) and 1 W11325786 (mw-acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Washington, District of Columbia 20011

Brian F.

Job Details: 06/19/2023

"Cx states drain motor starts then stops, tested, found drain motor functioning properly. Ran diagnostic test, wash motor not coming on during test, motor is receiving 120VAC. Ordering sump assembly (W11025157 46 tribles).; ordrng 1 W11025157 (sump assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHz0

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/19/2023

4-3 5-1 7-1 CX complaints dish washer soap not desilving .inspected unit then checks for erro codes had three codes .run diagonstic cycle to find wash motor not running.gave CX QUOTE for repair she agreed.Replaced wash motor .unit tested no leaks motor works cleared error code .unit works as desgned.

We serviced a

WHIRLPOOL ICE MAKER

Model GI15PDXZS1

Near Washington, District of Columbia 20012

Brian F.

Job Details: 06/19/2023

"Cx states unit not making ice, turned on unit found 'cleaning needed' and 'replace filter' lights on. Entered diagnostic mode, all thermistors good, water valve activated but water flowing very slowly, drain cap was loose, preventing reservoir from filling. Tightened drain cap and removed filter, powered on unit, unit started making ice. Recommended cx replace filter and clean ice maker. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fairfax, Virginia 22033

Richard B.

Job Details: 06/19/2023

"CX complant. Dood dented. Prior diagnosis found unit needs door and gasket. Installed and heated gasket to soften. Advised CX to leave door closed for two hours. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs588fihz00

Near Falls Church, Virginia 22044

Lloyd B.

Job Details: 06/19/2023

"Cx had a door to be installed. INstalled new door and tested, there are no leaks, set unit to factory settings. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Leon

Job Details: 06/19/2023

cx complaint was fc was frozen over confirmed issue replaced the heater and defrost in the unit everything should work as new

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWP2

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/19/2023

CX complaint DW middle rack falls. Found adjuster broken & Upr & Lwr dishracks are rusting. See SDpics. CX was told the whole repair is covered. S22916 only covers rails. Replaced rails & ran test wash. NO LEAKS. Advised CX & CX called JA to report & was declined with a callback when supervisors are available. If CX calls back or concession given order & return with parts > JJ; ordrng 2 WPW10546503 (L & R uppr adjuster)s and 2 WPW10195840 (L & R uppr clip)s and 2 WPW10250160 (L & R uppr clip middle)s and 2 WPW10195839 (L & R uppr clip adjuster)s and 1 W11661174 (Upr dishrack) and 1 W11129939 (Lwr dishrack)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near York, Pennsylvania 17403

Sal R.

Job Details: 06/19/2023

"CX complai t is that the icemaker is still not making ice. I found that the temps in the FC are @ 1 degree (temop taken with thermacoupling) and RC tempos at 37. I ran test 56 and found a E2 error code. I am ordering 1 icemaker (W11658802). Once the parts ia avlible , please have someone from the office call to set a return date.; ordrng 1 W11658802 (icemaker)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near York, Pennsylvania 17404

Fred G.

Job Details: 06/19/2023

cx complaint unit is not dispensing detergent and make loud noise while in a spin cycle. inspected unit and entered daig and found 0 saved error codes. ran test 12 and found detergent is being dispensed but its not much. I also found unit tub is very unbalanced until it gets to full rpm. called TL(SR7736663756) TL told me to adjust detergent amount dispensed. also told me unit is working as design.

We serviced a

JENNAIR RANGE

Model JGD3430GB

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/19/2023

"CX complant. Igniters spark , Prior diagnosis found unit needs 4 igniters , W10862325 igniter LF was not in package , Just a chunlk of foam . Reordering LF igniter. Further work needed. RB; ordrng 1 w1062325 (igniter LF.)"

We serviced a

AMANA DRYER

Model NGD4655EW4

Near Baltimore, Maryland 21216

Shane M.

Job Details: 06/19/2023

installed part. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Rosedale, Maryland 21237

Dustin F.

Job Details: 06/19/2023

"went to replace lower harnass and pressure hose snapped off tap on outer tub. ordering outer tub. advised cx to leave unit unplugged to avoid flooding until new tub is installed. Contacted WP TL to document, spoke to Rich got SR# 7736669656; ordrng 1 W11219115 (outer tub)"

We serviced a

KITCHENAID DISHWASHER

Model Kdtm404kps0

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/19/2023

CX complaint DW middle rack tine doesnt hold position. Verifeid complaint. CX scheduled service thru Kitchenaid & has extended contract. See SDpics. KA did not dispactch as contract. Found HTR element requires update. TSP W11540964 & S17304. See SDpics > JJ; ordrng 1 W11537778 (Heater element) and 1 W11672788 (Rack middle) and 1 W11186528 (Tine fold down) and 1 W11179755 (positioner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, District of Columbia 20003

Shawn D.

Job Details: 06/19/2023

"CX complaints refrigrator not cooling open systemand seems full of freon.Replaced compressor, drier and vaccum sytem down and fill with freon.unit is ready to function .; ordrng 1 W10143759 (drier (service) SD V/S) and 2 w11504416 (coupler SD V/S)s, used 1 w10143759 (uv drier SD V/S), and 2 w11504416 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model wfw862chc1

Near Washington, District of Columbia 20024

Shawn D.

Job Details: 06/19/2023

cx complaint unit is not turning on. inspected unit and tried turning it on and wont turn on. cycled power and still wont trun on diag wont work. maybe we put a bad control in theres a service pointer for the issue. order acu and that part is covered i changed it less than a year ago. cx will owe 129.20 n return for labor and second tech is needed. infomred cx part is on back order and will call when we get a eta; ordrng 1 W11352120 (acu) and 1 look (look)

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Reston, Virginia 20190

Christian C.

Job Details: 06/19/2023

Cx complaint RC section is warm. Inspected unit RC avg temps 50. Temp set to 34. Tested rc evap thermistor and compartment thermistor in ice water. Evap thermistor reading 8.6kohms. Compartment reading 6.1kohms. Ordering compartment thermistor. Cx owes 110 in labor on return visit.; ordrng 1 W10316760 (rc thermistor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Timonium, Maryland 21093

Bernard M.

Job Details: 06/19/2023

"Replaced parts per previous tech, ran auto test, unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 06/19/2023

fridge only producing one tray of ice reset icemaker ice in mold tested temps in ice bin 18-22 f checked lower shelfs found food bags hanging over shelf agaisnt back wall moved tested again temps down to 13 f informed customer

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 06/19/2023

Cx concerned about loose tub removed top and showed cx how the unit is supported that the tub is designed to be free floating educated cx on proper loading tips and uses. Ran test cycle no issues unit is working as designed.

We serviced a

JENN-AIR OVEN

Model JJW3430IL00

Near Owings Mills, Maryland 21117

Bernard M.

Job Details: 06/19/2023

"Cx complaint unit doesn't maintain temps. When arrived was unable to eneter into diag. Preheated 350 and when temp was reached it didn't cycle to maintain temp. The relay on control clicks and temps drop. Ordering control and will use sensor on return. Once parts are available, contact cx to reschedule; ordrng 1 W11448961 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Hampton, Virginia 23669

Orbie

Job Details: 06/19/2023

"cx complaint unit intermittently working. checked unit found F9E1, FAE2. checked vent wax motor. 0.1ohm, OL pushed in. checks out good. cx advised unit sometimes works and sometimes doesn't. everything appears to be working but during test mode unit was draining while pumping. ordering control.; ordrng 1 W11410061 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, Virginia 23666

Orbie

Job Details: 06/19/2023

"complaint unit not spinning. upon plugging unit in unit has drain pump running. checked unit had F8E1, F7E5. found debris in water valves and drain pump sounds weak. verified unit spins/agitates.; ordrng 1 W11210463 (valve) and 1 W10919003 (pump-water)"

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