We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Timonium, MD 21093
Bernard M.
Job Details: 06/19/2023
"Replaced parts per previous tech, ran auto test, unit completed test without issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS27ILSS13
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/19/2023
CX complaint about unit not cooling down properly inspected temps on arrival room temp no frost pattern compressor running warm to the touch issue with sealed system GAVE A QUOTE TO CX DECIDED NOT TO MOVE FWD CX PAID FOR SVC CALL; ordrng 1 WP2188823 (evaporator) and 1 W10843121 (filter dryer) and 1 W10309994 (compressor) and 1 w11506635 (process coupler)
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Reston, VA 20190
Christian C.
Job Details: 06/19/2023
Cx complaint RC section is warm. Inspected unit RC avg temps 50. Temp set to 34. Tested rc evap thermistor and compartment thermistor in ice water. Evap thermistor reading 8.6kohms. Compartment reading 6.1kohms. Ordering compartment thermistor. Cx owes 110 in labor on return visit.; ordrng 1 W10316760 (rc thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Centreville, VA 20120
Richard B.
Job Details: 06/19/2023
"CX complant , Water leaking when washing .and a clunking sound. Inspected unit and found sock inside fabric softener compartment, Removed sock from tub ring in fabric softiner area. Found motor bolt off shaft underneath machine. . reinstalled motor bolt on bottom of motor . Installed new tub ring . Leveled unit , Instructed CX to not fill machine to top of tub with clothes for better cleaning . Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model wfw862chc1
Near Washington, DC 20024
Shawn D.
Job Details: 06/19/2023
cx complaint unit is not turning on. inspected unit and tried turning it on and wont turn on. cycled power and still wont trun on diag wont work. maybe we put a bad control in theres a service pointer for the issue. order acu and that part is covered i changed it less than a year ago. cx will owe 129.20 n return for labor and second tech is needed. infomred cx part is on back order and will call when we get a eta; ordrng 1 W11352120 (acu) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Towson, MD 21286
Shane M.
Job Details: 06/19/2023
installed parts. unit working proprly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details: 06/19/2023
"CX complaints refrigrator not cooling open systemand seems full of freon.Replaced compressor, drier and vaccum sytem down and fill with freon.unit is ready to function .; ordrng 1 W10143759 (drier (service) SD V/S) and 2 w11504416 (coupler SD V/S)s, used 1 w10143759 (uv drier SD V/S), and 2 w11504416 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Aylett, VA
Thomas B.
Job Details: 06/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model Kdtm404kps0
Near Vienna, VA 22180
Jason A.
Job Details: 06/19/2023
CX complaint DW middle rack tine doesnt hold position. Verifeid complaint. CX scheduled service thru Kitchenaid & has extended contract. See SDpics. KA did not dispactch as contract. Found HTR element requires update. TSP W11540964 & S17304. See SDpics > JJ; ordrng 1 W11537778 (Heater element) and 1 W11672788 (Rack middle) and 1 W11186528 (Tine fold down) and 1 W11179755 (positioner)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Richmond, VA 23226
Chris B.
Job Details: 06/19/2023
cx comp unit states f9e0 insp unit found wires on term block not in correct place reseated wires on term block tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Rosedale, MD 21237
Dustin F.
Job Details: 06/19/2023
"went to replace lower harnass and pressure hose snapped off tap on outer tub. ordering outer tub. advised cx to leave unit unplugged to avoid flooding until new tub is installed. Contacted WP TL to document, spoke to Rich got SR# 7736669656; ordrng 1 W11219115 (outer tub)"
We serviced a
JENNAIR RANGE
Model JDSP548HL00
Near Fairfax Station, VA 22039
Jason A.
Job Details: 06/19/2023
CX complaint RANGE steam function doesnt work. Replaced parts & put unit in diagnostics. Test fill valve & boiler element works. Preheat steam meat & CX put in some ribs to bake. Test all cooktop burners. CX states center rr very slow to ignite. Test & adjust electrode alignment but still slow. Valve has good gas flow > JJ; ordrng 1 W11319687 (spark module) and 1 W11319673 (burner head) and 1 W11319224 (cap set) and 1 W11319740 (Ctr RR orifice holder) and 1 W11238756 (ignitor)
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Baltimore, MD 21216
Shane M.
Job Details: 06/19/2023
installed part. unit working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Carson, VA 23830
John P.
Job Details: 06/19/2023
"CX complaint unit not heating checked unit found open heater, replaced heater tested working as designed."
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Fairfax, VA 22030
Richard B.
Job Details: 06/19/2023
"CX complant. Igniters spark , Prior diagnosis found unit needs 4 igniters , W10862325 igniter LF was not in package , Just a chunlk of foam . Reordering LF igniter. Further work needed. RB; ordrng 1 w1062325 (igniter LF.)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Richmond, VA 23227
Chris B.
Job Details: 06/19/2023
Damage cx comp unit leaks insp unit conf cx comp found im fill tube frozen over also found major floor damage due to leaking water line at valve cx stated they have had lakeside apliance install im after install of unit ordering im and valve to seal leak turned off water to unit advised cx of damge and issue; ordrng 1 W11510803 (Im) and 1 8212547rp (regulator)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near York, PA 17404
Fred G.
Job Details: 06/19/2023
cx complaint unit is not dispensing detergent and make loud noise while in a spin cycle. inspected unit and entered daig and found 0 saved error codes. ran test 12 and found detergent is being dispensed but its not much. I also found unit tub is very unbalanced until it gets to full rpm. called TL(SR7736663756) TL told me to adjust detergent amount dispensed. also told me unit is working as design.
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS0
Near Petersburg, VA 23803
John P.
Job Details: 06/19/2023
"Confirmed complaint control with F1, ordering control, found thermal fracture on left front element. Ordering cooktop and control.; ordrng 1 W11156895 (Cooktop) and 1 Look (Look)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near York, PA 17403
Sal R.
Job Details: 06/19/2023
"CX complai t is that the icemaker is still not making ice. I found that the temps in the FC are @ 1 degree (temop taken with thermacoupling) and RC tempos at 37. I ran test 56 and found a E2 error code. I am ordering 1 icemaker (W11658802). Once the parts ia avlible , please have someone from the office call to set a return date.; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
David J.
Job Details: 06/19/2023
Customer complaint unit is not making ice arrived today and verified complaint found temperatures at 37 and -1. Tested auger motor and that is working properly. Remove the ice bin and inspected icemaker and found icemaker switch turned off showed customer where the often on switches and how to read it. Turned icemaker on found their ice cubes in ice tray and it must have been accidentally turned off. Turned icemaker on And icemaker completed a harvest cycle. All other components of this unit is working properly. Unit is working as intended. Job complete. ; ordrng 1 Look (Look)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Vienna, VA 22180
Jason A.
Job Details: 06/19/2023
CX complaint DW middle rack falls. Found adjuster broken & Upr & Lwr dishracks are rusting. See SDpics. CX was told the whole repair is covered. S22916 only covers rails. Replaced rails & ran test wash. NO LEAKS. Advised CX & CX called JA to report & was declined with a callback when supervisors are available. If CX calls back or concession given order & return with parts > JJ; ordrng 2 WPW10546503 (L & R uppr adjuster)s and 2 WPW10195840 (L & R uppr clip)s and 2 WPW10250160 (L & R uppr clip middle)s and 2 WPW10195839 (L & R uppr clip adjuster)s and 1 W11661174 (Upr dishrack) and 1 W11129939 (Lwr dishrack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Takoma Park, MD 20912
Samuel R.
Job Details: 06/19/2023
cx complaint unti is not making ice properly.inspected unti and could confirm.further inspection found filter head to be leaking.unit will need a new fikter head.W11172791 2 tribles; ordrng 1 W11172791 (filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Leon
Job Details: 06/19/2023
cx complaint was fc was frozen over confirmed issue replaced the heater and defrost in the unit everything should work as new
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Richmond, VA 23238
Joseph D.
Job Details: 06/19/2023
customer complaint you know not spinning properly confirmed complaint leveled calibrated adjusted spin speed and unit now working as designed no issues found further
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs588fihz00
Near Falls Church, VA 22044
Lloyd B.
Job Details: 06/19/2023
"Cx had a door to be installed. INstalled new door and tested, there are no leaks, set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/19/2023
Cx complaint unit not completing cycles. Was able to access unit and found F5E1 lid lock failure. Tested to verify and found failed lid lock. Replaced with pre-id and tested unit. Unit now checks good no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Fairfax, VA 22033
Richard B.
Job Details: 06/19/2023
"CX complant. Dood dented. Prior diagnosis found unit needs door and gasket. Installed and heated gasket to soften. Advised CX to leave door closed for two hours. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Shawn D.
Job Details: 06/19/2023
CX complaints door seal ripped.installed left and right doors.tested door now sealing .UNIT works as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model GI15PDXZS1
Near Washington, DC 20012
Brian F.
Job Details: 06/19/2023
"Cx states unit not making ice, turned on unit found 'cleaning needed' and 'replace filter' lights on. Entered diagnostic mode, all thermistors good, water valve activated but water flowing very slowly, drain cap was loose, preventing reservoir from filling. Tightened drain cap and removed filter, powered on unit, unit started making ice. Recommended cx replace filter and clean ice maker. Unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Washington, DC 20002
Shawn D.
Job Details: 06/19/2023
4-3 5-1 7-1 CX complaints dish washer soap not desilving .inspected unit then checks for erro codes had three codes .run diagonstic cycle to find wash motor not running.gave CX QUOTE for repair she agreed.Replaced wash motor .unit tested no leaks motor works cleared error code .unit works as desgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/19/2023
Removed and replaced the freezer fan tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Washington, DC 20011
Brian F.
Job Details: 06/19/2023
"Cx states drain motor starts then stops, tested, found drain motor functioning properly. Ran diagnostic test, wash motor not coming on during test, motor is receiving 120VAC. Ordering sump assembly (W11025157 46 tribles).; ordrng 1 W11025157 (sump assembly)"
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW01
Near Richmond, VA 23228
Chris B.
Job Details: 06/19/2023
apon arrival cx had unit unplugged cx also stated they are going on vac till 7/15 cx reshced for 7/17 advise cx to power on unit as sson as he arives home; schdld next appmnt for 7/17 MON !
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/19/2023
"CX Concern the unit making noise when using convection bake and the mw light out in cavity .. adjusted the screws that mount motor to the rear of oven liner from inside the cavity .. unit not making noise once tightened .. unit needs bulb, light transformer and mw acu for the bulb out in mw cavity .. returning w/ conv-bake motor incase sound returns..; ordrng 1 W10886919 (bulb) and 1 W11238401 (transformer -light) and 1 W11325786 (mw-acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUBL314KSS00
Near Chesterfield, VA 23838
John P.
Job Details: 06/19/2023
"Installed door, tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/19/2023
"Cx complained of things freezing in the rc. Inspected the unit and found the temp in the fc is 0 and in the rc is 33 degrees. Made sure there were no gaps in the gasket and there are none. Also, the handle is rusting. Unit needs new thermostat and handle; ordrng 1 W10837029 (handle) and 1 W11608693 (thermostat)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/19/2023
"Installed boards, restored partial power to microwave cpu but UI still not coming on. Spoke with JP, chedked neutral at P8 between white and black, could not confirm neutral, Unit has issue with neutral line in. Advised cx to have electrical issue addressed. Installed parts are covered by extended warranty, cx paid 110 labor."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ashburn, VA 20147
Christian C.
Job Details: 06/19/2023
Cx complaint lid lock is defective. Inspected unit found lid strike defective. Ordering lid strike.; ordrng 1 W11457841 (lid strike) and 1 W11457841 (lid strike(VS CC))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 06/19/2023
Installed reservoir.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Washington, DC 20009
Sherwood
Job Details: 06/19/2023
cx complaint not cooling. arrived today installed part. unit is cooling now. repair complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Richmond, VA 23220
Chris B.
Job Details: 06/19/2023
please ship to 10801 cherrry hill dr 23059 glen allen va cx comp unit tub has major rust spots insp unit conf cx comp found valves to good looking and flowing good but exceive amount of rust on stainless basket and is staining white towels brown ordering absket and valve; ordrng 1 W11513243 (basket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Culpeper, VA 22701
Danny R.
Job Details: 06/19/2023
installed parts checks ok
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Catonsville, MD 21228
Alexander D.
Job Details: 06/19/2023
"replaced control, both interlock switches, filter board, line fuse and cavity fuse. tested unit. unit is heating and not blowing fuse or tripping breaker. unit is now working properly. cx paid remaining balance of 140.00 labor with check#590"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Berryville, VA 22611
Ezra M.
Job Details: 06/19/2023
top ring of spin basket leaking into basket. ordering spin basket.; ordrng 1 W10752719 (basket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near ,
Chris B.
Job Details: 06/19/2023
cx comp unit will not power on insp unit found wire not seated on control seated wire tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/19/2023
Found harness broken at the base of freezer door. Will need to orser new freezer door.; ordrng 1 LW11037733 (Ss freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manquin, VA 23106
Thomas B.
Job Details: 06/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the gearcase tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/19/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Richmond, VA 23235
Joseph D.
Job Details: 06/19/2023
customer complaint unit will not run confirm complaint found broken strike ordering strike customer requests at strike be mailed to her home to install themselves very simple install to eliminate waiting until several weeks for next appointment; ordrng 1 W11457841 (Strike)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charles Town, WV 25414
Ezra M.
Job Details: 06/19/2023
"leaking - found unit leaking from failed heating element bushing, also not draining due to knockout plug in garbage disposal. replaced heater, advised cust to contact plumber for knockout plug. heater and labor covered by S17304; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17407
Sal R.
Job Details: 06/19/2023
"CX complai t is that the draw control is not nfuntioning and that the unit will not make ice. I found that the icemaker has a E2 error code in test 56. I was able to remove the deli UI and found water inside under the control board. causing corrosion on the borad and severing wires in the draw itslef. I am ordering 1 deli draw (W10815669) and will use the harness and UI on return visit. I am also ordering 1 icemaker(W11658802), and 1 FC LED MOD (W10695459) due to FC LED being out. Once the contract is apporved, please have somoen form the office call to set a return date. Return date will need to be 2 call counted.; ordrng 1 W10815669 (deli draw) and 1 W11658802 (icemaker) and 1 W10695459 (LED MOD) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 06/19/2023
"Cs unit is showing error message, confirmed complaint.F1e1 Acu failure. Control board is unreponsive. Ordering control board.Special order advised of long wait times.; ordrng 1 W11672039 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Milton, DE 19968
Frederick R.
Job Details: 06/19/2023
CX cancelled appt upon arrival. Stated she fixed it herself from youtube. Said she tried to cancel appt. No services rendered. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details: 06/19/2023
"Replaced belt and tensioner, tested inut.Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Pikesville, MD 21208
Brian R.
Job Details: 06/19/2023
cx complaint is lights out in both sectioms. units O-O-W and she knows. found both lights bad after replacing each and testing. now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/19/2023
NO WORK NEEDED
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DLWH1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/19/2023
"Cx complaint water leak.Ran the unit, found leak from the door and tub gasket out of place on the 2 top corners. Properly reinstalled gaske, noticed of a little tear on the right side. Quoted repait $344.84 with $110 labor for tub gasket W11196317 replacement. Cx declined. Collected $120; ordrng 1 W11196317 (tub gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20011
Brian F.
Job Details: 06/19/2023
"Cx states unit not draining, tested and confirmed. Installed new drain hose, still draining slowly, cleared debris from drain hose extension, tested, unit is now draining properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Richmond, VA 23235
Joseph D.
Job Details: 06/19/2023
Sounds freezer door not shutting properly adjusted freezer door now ceiling but damper is not sealing as designed ordering damper; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/19/2023
Replaced bottom seal and tested unit unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Essex, MD 21221
Dustin F.
Job Details: 06/19/2023
"Upon arrival, got no answer at door, or ring doorbell. heard at least 2 big dogs barking. Contacted CX via phone and left message stating id wait 10 min but then had to leave.Waited 10 min then moved on.CX will have to call back in to reschedule.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Ranson, WV 25438
Ezra M.
Job Details: 06/19/2023
verified 243 at term block l1-l2. L1-N - 242 vac. L2-N 43 vac.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/19/2023
i was able to access unit and replace the diffuser as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near York Haven, PA 17370
Fred G.
Job Details: 06/19/2023
"cx complaint unit would not drain and then leaked all over floor. inspected unit and entered daig and found f7e6, f7e5, f0e0. i found shifter was stuck inbetween agitate and spin. I replaced shifter and test and found unit now agitates and spins as design. I then found drain pump was leaking and sounded like the wheel came off the shaft. unit needs drain pump to correct issue. once part is in please reach out to cx and set up return visit.; ordrng 1 WPW10276397 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23236
Joseph D.
Job Details: 06/19/2023
Unit with slight trip if you don't hold the cup under it long enough replace dispenser issue persists no air leak found adjusted water pressure possible that valve is not closing properly ordering valve. Customer request to reschedule appointment via office because unsure of schedule currently; ordrng 1 W11546685 (Valve)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Culpeper, VA 22701
Danny R.
Job Details: 06/19/2023
cx stated unit has buldge and door make noise reseted hindge and stopped also there is a buldge in side of wall this is cosmietic and cant be fixed unit checks ok
We serviced a
WHIRLPOOL DRYER
Model LDE8300ACL
Near Vienna, VA 22182
Christian C.
Job Details: 06/19/2023
Cx complaint unit is not turning. Inspected unit found belt defective. Ordering belt. Cx owes 110 in labor on return.; ordrng 1 WPY312959 (belt)
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HS20
Near Culpeper, VA 22701
Danny R.
Job Details: 06/19/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Essex, MD 21221
Dustin F.
Job Details: 06/19/2023
"CX complaint: door switch popped out and isnt working.inspected unit, found switch lever disconnected from door switch breaking the circuit not allowing light on. Replaced Lightswitch with pre id and contacted WP to document. harnass was tight had no slack and gave me issues with foam. tested unit unit now working as intended. Spoke to Ed at WP, gave me SR#7736662879Ed SR# 7736662879; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Culpeper, VA 22701
Danny R.
Job Details: 06/19/2023
i fiound tank on unit wobbling and the motor was hot and cap was hot . also looks to be touch bottom of the flooe sheild is worn through will need rod motor and cap and drive hub is loose but its all the way on basket is wron; ordrng 1 W11428524 (cap) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10721967 (pully) and 1 W10528947 (drive hub) and 1 W11130362 (rods)
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Carlisle, PA 17013
Fred G.
Job Details: 06/19/2023
cx complaint unit is intermittently not heating. cx stated unit would show dryness level at the lowest setting and she would push it to the highest and then next time it will be back to the lowest. cx unplugs unit and replugs in unit and unit will begin to work. I found today unit is heating and air flow is good. I found no error codes in diag. removed top lid and found everything to look normal. ordering control and console. once approved please reach out to cx and set up return visit.; ordrng 1 W11384512 (console) and 1 W11417005 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near York, PA 17403
Sal R.
Job Details: 06/19/2023
"CX complai t is that the door is not staying open at a 90 degree. I attempted to loosen the spings and found even at its lowes setting the door will not stay at a 90. If I tighten the hinges it draws the spoitn tighter and closed still. I am ordering 1 LH (W11323124) and 1 RH (W11323123). Once the parts are avalible, please have somoene form the offiec call to set a return date.; ordrng 1 W11323123 (right hinge) and 1 W11323124 (left hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesterfield, VA 23832
John P.
Job Details: 06/19/2023
Installed hinge and roller sealed around freezer door tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stevensburg, VA 22741
Danny R.
Job Details: 06/19/2023
unit is leaking out the drain pump need sreplaced ordering part .; ordrng 1 W11396717 (pump)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Parkville, MD 21234
Shane M.
Job Details: 06/19/2023
cx complaint the unit isnt cleaning prper. found no error codes in system. raned 01-11. passed. passed 12 twice. i added zipties to waterlines for smacking back cabient. dbl check drain filter. cleared. it. unit working properly.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Dover, DE 19904
Taylor F.
Job Details: 06/19/2023
"Cx complaint is unit not spinning out. Replaced gearcase, basket, suspension rods, splutch, motor, belt, hub, washplate. Calibrated and tested unit, unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near McLean, VA 22101
Leon
Job Details: 06/19/2023
cx complaintbwas unit burning smell on clothes after dry confirmed issue i didnt smell anything burnt i put my towel in the unit for 10 mins and didnt smell anything out the normal but i took unit apart and found some lint removed all the lint i could removed checked drier vent outside which was good let towel stay in unit but still no burn smell i didnt smell anything out of the normal i just removed some lint inside the unit
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near New Castle, DE 19720
Taylor F.
Job Details: 06/19/2023
Cx complaint is unit not draining every cycle. Tested inspected and verifed complaint. The drain pump would overheat and fail to drain after a few drains. Replaced drain pump from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Middleburg, VA 20117
Daniel J.
Job Details: 06/19/2023
per notes replaced sump tested no leaks wash motor now moving water
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Washington, DC 20010
Brian F.
Job Details: 06/19/2023
"Installed new control and main harness, ran service test, wash motor now running properly, test completed with no errors. Unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/19/2023
"Replaced LH RH FC rails, Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED94HEXL0
Near York, PA 17402
Sal R.
Job Details: 06/19/2023
"CX compolai t is that the unti heasts but sometimes the drum does not turn. I found that the unti will need 1 repair kit (4392067). I am ordering the repair kit , CX has paied in full for repair in the amount of $285.35. Return date has been set for 6/21; ordrng 1 4392067 (dryer repair kit 90 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Shane B.
Job Details: 06/19/2023
cx complaint is the unit leaking from the filter head. confirmed complaint found drips down the back of the inside of the cabinet. cx also mentioned the unit not sitting level due to cabinet above unit being mounted to low. i adjusted the feet so it is sitting level without hitting the cabinet above it. i found filterhead is leaking. its a slow drip from the filterhead itself and its also dripping form the dispensor. unit will needa new filter. head. ordering part.; ordrng 1 W11346623 (filter head)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near East York, PA 17402
Sal R.
Job Details: 06/19/2023
reordering 1 hinge due tpo damage in box. please call cx once part is avalible; ordrng 1 W11233372 (bottom hinge) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Bowie, MD 20715
Shane B.
Job Details: 06/19/2023
cx complaint is the unit not starting the cycle. cx says unit powers on but wont do anything else. i asked her to start the unit like she normally does. she pressed power then held start for a very long time. i told her she can let go of start once the lights go across the display. i did that and unit started the cycle with no issues. i checked for codes and found none saved. ran service cycle. unit completed the cycle with no issues. calibrated unit. advised cx on how to use the unit as well as loading and cycle selection. unit is working as desgined.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details: 06/19/2023
"cx complaint of unit making noise and not draining,checked unit to find the following error codes F7E1,F0E2,F7E7,F0E5,checked unit find that the clutch had failed and the belt slipped off pulley ,replaced both parts tested and calibrated unit works as designed; ordrng 1 W11239857 (BELT CA / VS) and 1 W10721967 (drive pulley CA / VS), used 1 W11239857 (BELT CA / VS), and 1 W10721967 (drive pulley CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bowie, MD 20720
Shane B.
Job Details: 06/19/2023
cx complaint is the unit displaying F2E2 and not allowing cycles to run. when i arrived error was on the screen. i couldnt clear the message or enter diagnostics. i unplugged unit. cleaned connections at board and UI and reseated them. i was able to change settings and rung service cycle but in the middle of the cycle the error returned. replaced console with preIDed part and restored power. verified mod/ser info is saved. ran calibration and service cycle. unit completed both cycle with no issues. i started a normal wash cycle and unit worked properly. cx paid in full for repair. unit is wokring as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Washington, DC 20008
Brian F.
Job Details: 06/19/2023
"Installed new sump assembly, ran service test, wash motor is running, completed cycle with no errors. Unit is now working properly."
We serviced a
JENN-AIR OVEN
Model JJW2830IM01
Near Bowie, MD 20721
Shane B.
Job Details: 06/19/2023
installed ordered part. restored power and set up new console. tested all buttons on panel. all work easily. started and cancalled cleaning cycle with no issues. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Kearneysville, WV 25430
Ezra M.
Job Details: 06/19/2023
"no ice. cycled ice maker, rotated and filled. suspect issue with thermistor, ordering ice maker.; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Chevy Chase, MD 20815
Brian F.
Job Details: 06/19/2023
"Cx states unit power cycling when usuing range and oven, tested and confirmed. Unit started power cycling while I was pulling from install, found plug halfway out of socket. Fully inserted plug into socket, tested, unit is now working properly. Cx declined to provide email since they are renting."
We serviced a
IKEA OVEN
Model IES900DS04
Near Norfolk, VA 23518
Carl A.
Job Details: 06/19/2023
cx complaint of lower oven cabinet peeling on the inside under broiler element called techline spoke with ED determind unit is going up for review SR#7736669566; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Magnolia, DE 19962
Frederick R.
Job Details: 06/19/2023
CX complaint is IM leaking in FC. Inspected/tested and found IM will not harvest and just clicks in place at about the 7oclock posistion. Also found heater wire connection undone which wasnt allowing the ice to separate from tray and this is what caused motor to born out and water was just dumping intoFC.Charged CX $397.16 for cost of repair which is paid in full. Cannot reschedule due to part availability. Spoke to VL and none is OS.. Verified CX email as jane.sheffer@gmail.com; ordrng 1 W10886939 (icemaker) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/19/2023
"cx complaint of unit not washing,checked unit to find the following error code F4E3,test ran unit to find that sump and motor to be dead ordeirng parts needed for repairs cx did not want to list email at this itme; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JW3
Near Parkville, MD 21234
Shane M.
Job Details: 06/19/2023
installed all parts. unit working properlyy.
We serviced a
WHIRLPOOL FREEZER
Model KBFC42FTS07
Near Clarksburg, MD 20871
Marc M.
Job Details: 06/19/2023
cx complaint rising temps in fc. inspected and found ice accumulating from both a clogged drain tube and the door being ajar and provoking an air leak. thawed all ice and could then close door fully. unit now checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Glenelg, MD 21737
Marc M.
Job Details: 06/19/2023
"using paint pen, sealed the cracks in the oven cavity enamel."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Mount Airy, MD 21771
Marc M.
Job Details: 06/19/2023
cx complaint unit has again frozen over within the drain tube and resulted in sheets of ice covering the fc liner. drain tube has been cleared multiple times and run thru with a coat hanger and weed wacker string (per techline instruction). contacted techline again as drain tube is clearly collapsed. sr7736033842 unit is being documented as non repairable.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 06/19/2023
CX complaints the display not working .unit inspected and comfirm display not working but unit works.check ui does have water damage.Replace UI ordering ui panel for retrun.; ordrng 1 W11413963 (ui panel) and 1 W11412696 (seal)