Service History 441 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Highland, MD 20777

Robert L.

Job Details: 06/22/2023

"replaced all LEDs with updated 3dot LEDs per previous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near York, PA 17404

Fred G.

Job Details: 06/22/2023

cx complaint unit sometimes doesnt lock and unit wont start. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i found unit is working as design. cx is a senior citizen and need explained to how to operate unit. unit checks good.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Sterling, VA 20164

Jason A.

Job Details: 06/22/2023

CX complaint DRYER doesnt always start. Found that when START is pressed sometimes the LEDs scroll & stops at DAMP even when START button is pressed & stops. Dryer doesnt run. Fabrics burning hot & sensor dry doesnt work - unit keeps running. Dryer has to be run on timed dry. Found no error codes. Measure moisture sensor at J13 red blk. Reads open & 1.8M to 2.3MegOHMs when shorted with a damp towel or damp finger. Called techline. Per techline check for damaged harness or short to grnd. BLK or RED to chassis grnd open. Checked harness no visual damage. Returning tech: compare J13 measurement before & after harness is replaced. SR: 7736692095 > JJ; ordrng 1 WPW10414398 (temp encoder) and 1 W11627508 (ACU) and 1 W11627560 (main harness)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Jason A.

Job Details: 06/22/2023

CX complaint OVEN temps too cold. Checked diagnostics no error codes & recorded MW=81F & Oven=75F internal temp sensors. Checked line voltage at conduit box l1=122VAC / L2 122 / 240 VAC total. Called techline. Same SR: 7736663813 Recommend: repeat temp log+avg & adjust calibrate value replacing main harness if new parts did not correct issue. Repeated temp log & avg. The process took over 1.5hrs! to get avg!!! Lowest temp recorded was 336F & oven sat there for over 15minutes. Called techline to report & update. Same SR > JJ; ordrng 1 W11659368 (Main harness) and 1 W11545804 (bake element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Baltimore, MD 21209

Drew B.

Job Details: 06/22/2023

cx complaint thaty unit is not dispencing ice and had extended wrrnty while looking at unit cx was trying to find it.. and when i infromed her she needed to provide proof or pay nbefore work is done.. will need dispatched over correctly cx doesnt want to pay currently but will look into their papers to find where it is. infromed i had to move on.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Ashburn, VA 20148

Demonte S.

Job Details: 06/22/2023

Inspected the unit. Found that the cx is saying that the Freezer Door has a Dent. Checked the Door. Door has a Dent at the Top. Installed new Door. Heated the Door Seal. Door is Sealed. Tested the Dispenser. No leaks. Unit is working as Designed. ; used 1 LW10904379 ( DORFIP ( Cx had door already)) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/22/2023

Cx complaint unit is leaking from extension hose removed and checked hose reseated and adjusted the clamp tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/22/2023

replaced all parts tested nad calibrated unit works as deisgned

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL02

Near Arlington, VA 22203

Lloyd B.

Job Details: 06/22/2023

Cx complained the unit did not operate. Inspected the unit and found no display or oven lights. Disconnected the ui and reconnected and an error code appeared of miswired unit. At the control there is a proper 240vac and at the junction. Installed new control and console and the oven lights now work and there is a display. Unit is working as designed. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2430IL00

Near Alexandria, VA 22314

Leon

Job Details: 06/22/2023

cx complaint was a message would pop up about a fuse unable to confiremed the issue checked error codes the only error was from 2020 about the UI i put the unit on 550 waited arounf for about 30-40 mins and nothing happen. cx said they would record it next time it happens and call back

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Baltimore, MD 21212

Emmanuel R.

Job Details: 06/22/2023

"Cs unit is not cooling, confirmed complaint.I found the compressor tripping the over load device. Unit will runs for about 3sec and shuts down pulling 859watts. Unit needs a new compressor.Quoted customer but denied repairs.Collected for svc call. Advised quote is good for 30days."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Alexandria, VA 22307

Leon

Job Details: 06/22/2023

cx complaint was unit wasnt dispensing water confirmed the issue when i got into cx house water was dispensing great with a good flow then i tested the ice maker IM filled with water with no issue took the filter out put fitler back in no change everything was still working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 06/22/2023

Replaced vent and tested unit.Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Glenn Dale, MD 20769

Alexander D.

Job Details: 06/22/2023

cx complaint unit not filling with water. inspected unit and verified complaint. f8e1 error stored. water suppy is good. found cold valve not opening and getting 120v. ordering valve. called office to see if we could get it from a techs v/s since its on b/o. advised cx we will call to schedule return once we know when we can get the part. quoted 337.07 paid in full with c/c; ordrng 1 W11165546 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bryans Road, MD 20616

Shane B.

Job Details: 06/22/2023

"cx complaint is the filter door falling open. cx said the clip on the door broke off, he replaced the filter door himself but it wont stay in place. confirmed complaint. replaced door with preIDed part but it didnt hold any better. put original door back on. i found if door was pushed very hard it would catch and stay. adjusted the clip and door now stays tightly. unit is working as deisgned. cx paid serivice call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 06/22/2023

Cs unit is not washing dishes.I was able to confirm complaint. Found error codes f7e1 no heat.Also the washmotor is not turning on. Dw is in a bad spot and I cant get out without damaging anything. Customer will get unit out and call us back.Ordering control and heater and returning with sump/motor.; ordrng 1 W10518394 (heater) and 1 W11305308 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/22/2023

came out to resolve the issue. disassembled the unit as needed. repalcedd all parts and put the unit back together. pressure test. unit passed. vac the system. added r134a to the system. unit is running as desifgned.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Lexington Park, MD 20653

David J.

Job Details: 06/22/2023

"Arrive today and inspected unit. Explain to customer that this unit is coming up as out of warranty since 2020. She has a purchase receipt with the incorrect appliance on it and it was just delivered to her on 6/3/23. Call trade care just to verify and they also verified that this unit was probably purchased used and fixed and then re-sold as a new unit. Customer was under the impression that this unit was new. Customer is taking care of this with the person who sold it to her, no work was done on this unit. No money was collected job complete"

We serviced a

JENNAIR RANGE

Model JES9800BAS

Near California, MD 20619

David J.

Job Details: 06/22/2023

Cx complaint console will not allow any buttons to be pressed. Arrived today and verified complaint. Found unit needed a new control and console. Disconnected power and removed console. Using new one I added a new control and installed all switches and lights. Re installed all parts and tested. All features are now working properly. Placed unit back and attached vent hose to unit. Unit is now working as intended and Cx paid in full. Job complete

We serviced a

KITCHENAID FREEZER

Model KSRK25FVMK01

Near Rockville, MD 20852

Roberto I.

Job Details: 06/22/2023

Wrong part ordered. Ordering correct one (WPW10210789).; ordrng 1 WPW10210789 (control board)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB1

Near Bowie, MD 20715

Alexander D.

Job Details: 06/22/2023

"cx complaint unit still givingn f9e1 error. inspected unit and verified complaint. f9e1 and f7e1 errors stored. found water left in unit, pressed cancel and water did not drain. found drain house routed around the base causing kink. cleared errors, unkinked drain hose. tested unit, now draining good and no errors came back. unit is now working properly. if cx calls back, send tech with sump asm(W11416363)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Ocean View, DE 19970

Michael E.

Job Details: 06/22/2023

"CX complaint: frosting in FC. Tested and verified cokmplaint. I found the FC door gasket track is too loose to hold a gasket. Also, axle bar hanging due to clip failure. Ordering FC door and clip. CX will contact us when door arrives. Cannot reschedule due ton AIG.; ordrng 1 W11104482 (dor-fip) and 1 W10852685 (clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSC21C6MFZ00

Near Waldorf, MD 20601

Shane B.

Job Details: 06/22/2023

installed ordered parts. verified gasket is sealing. tested ice dispensor and it is working properly. scheduled pick up of old door for 6/26.

We serviced a

JENN-AIR COOKTOP

Model JGC3530GS01

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 06/22/2023

"Burners too high, getting too hot. Adjusted all burners . Job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Lusby, MD 20657

David J.

Job Details: 06/22/2023

"F7e7 motor unable to reach target rpmF0e5 off balance load F0e3 overload Cx complaint unit leaked into pan. And was not working properly. Arrived today and found no water anywhere. Cx cleaned up water so I couldnt find anything. Saw under unit was looked like water leaked from drain line on side of unit. Pictures in Sd pics. Placed unit into diagnostic and found error codes above, cleared codes and ran test cycle. Unit completed cycle no leaks and no errors, ran factory calibration and had no errors after. Made sure all lines are tight and placed unit back into position. Tested in diag cycle one more time and still no leaks, completed cycle and had no error codes. Its possible drain line was not properly attached which caused a leak while draining. Found no issues on this unit. Unit is working as designed job complete"

We serviced a

WHIRLPOOL DRYER

Model gew9250pw1

Near Baltimore, MD 21209

Drew B.

Job Details: 06/22/2023

replaced and cleaned best could off the heater.. and now heats and checks good. cx pif

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Fairfax, VA 22030

Richard B.

Job Details: 06/22/2023

"CX complan Fridge not cold. Inspected unit and compressor hot to touch , Blowing cool air but not freezing. Will need sealed system work , 3 count . Will also need filter head changed , Due to low water flow. Checked flow with filter and without , same but with bypass it is great. All parts in stock. CX paid in full , Further work needed, RBt; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (stub) and 1 W11346623 (filter head 64.71)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lorton, VA 22079

Richard B.

Job Details: 06/22/2023

"CX complant. Ice is not working. Inspected unit and found ice maker failed , Will not rotate when cycled. Ordering ice maker. Further work needed. Not in stock , RB; ordrng 1 W11548540 (ice maker)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Dumfries, VA 22025

Richard B.

Job Details: 06/22/2023

"CX complant, IOven locked. Prior diagnosis found unit needs console , control , latch , sensor and top vent. Installed all and tested unit. Working as designed. Job completed, Left top vent with CX as it has model and serial number tag, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Woodbridge, VA 22192

Richard B.

Job Details: 06/22/2023

"CX complant, Washer dosent have cold water . Inspected unit and found no error codes in diagnostics , found hot and cold valves seized open. Unable to shut off. Closed water shutoff to house and checked water supply lines. Cold was hooked to hot and visaversa . Changed supply lines to correct cold to cold and hot to hot. When starting a wash cycle the tap cold is cold and when starting a wash cycle the hot is hot. No leaks, Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Washington, DC 20011

Sherwood

Job Details: 06/22/2023

cx complaint problem with element. arrived installed part ignitor is no longer cutting off and working intermittent. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17406

Fred G.

Job Details: 06/22/2023

"cx complaint unit makes noise and is leaking oil. inspected unit and found no saved error codes. ran auto test and found noise while spinning and agitating. lifted unit and found oil leaking from gearcase. unit needs gearcase, drive pulley, belt, and a 2 call count. once approved please reach out to cx and set up a return visit.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Skyline View, PA 17112

Cody H.

Job Details: 06/22/2023

"CX complains unit is making a loud noise during spin cycle. CX shared video of noise, unit seems to be making noise from being slightly off balance. Unit shows no error codes and unit is making noise from drain hose movement only during diagnostic testing. Was able to remove excessive slack and minimize noise. Ran unit through quick cycle with load, unit is still cavitating but at a much lesser rate. Called techline and spoke to Brandon SR# 7736690675 who said beyond what was done to reduce noise, no parts or adjustment can be done. normal operation. no further work needed. CX EMAIL CONFIRMED"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/22/2023

Cx complained the unit leaked. Inspected the unit and found the leak from the seal on the sump and evidence of water on the floor under the unit. Service declined. Job complete. PLEASE CHANGE PAYMENT TO 120 AND NOT THE FULL AMOUNT

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near Virginia Beach, VA 23464

Carl A.

Job Details: 06/22/2023

healped AR but use part off from my truck stock part number wpw105455255; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, MD 21409

Shawn D.

Job Details: 06/22/2023

"CX complaints refrigrator not cooling both sides.inspected unit comfirm both section room temp .checks fridge evap and have one ring of frost pattern freon is low.ordering fridge evap,compressor and call the office to reschuale.; ordrng 1 WPW10643261 (fridge evap) and 1 W10779331 (compressor) and 1 w10913906 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Largo, MD 20774

Israel R.

Job Details: 06/22/2023

"Customer complaint unit is not cooling. Tested unit found compressor is not starting. Tested power to compressor got 120vAC, Tested capacitor and found 11.9 Fu. TEsted whinding onnthe compressor. REading 6.5 and 6.4 and 12.7 across.. Replaced starting device and now im getting .2 amps at the compressor and not frost pattern. THe unit is low of refrigerant or has a leak. Ordeirng compressor, drier, evap condenser, couplers, Lock rings and nitrogent kit for testing.; ordrng 1 W10843121 (filter dryer) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (Coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11547180 (Starting device) and 1 Lockring (Lock ring) and 1 Nitrogentkit (nitrogent kit) and 1 W11579351 (Evaporator) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11577970 (condenser) and 1 W11504445 (Coupler) and 1 W11504432 (coupler) and 1 nitrogent (nit), used 1 W11547180 (START DEVICE VS IR) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/22/2023

"customer stated that the unit made a noise in spin. ran a dry spin, wet spin and ran wet towls. unable to replicate the sound.. customer may call in or replace if the issue comes back"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20721

Israel R.

Job Details: 06/22/2023

Customer complaint unit is not making ice after plumbing work to fix a low pressure issue. I tested the unit and the ice maker is working but the fill tube is frost over. I told customer that it could of been the low pressure coming to the unit whre is can cause water to built up in the tube. Steamed the tube and tested. Unit is filling now unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Lewisberry, PA 17339

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the inlet valve and control as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model wed92hefw1

Near Towson, MD 21204

Drew B.

Job Details: 06/22/2023

"cx complaint that unit is always shwoing check vent light even though they had a ventaltion service out and blew through apprently.. although when arrived foudn hose to be not kinked and the flap on the port on side of hosue when running was wide open. they called service from towson appliance and they diagnosed and replaced the control, cycling thermatsat kit and the outlet thermister already still same. cx saus it takes little longer to dry loads. and the codes where f4e3 and f4e4 check vent.. when you run init with no vent the light still comes on. called wp TL spoke to Brad sr#7736694586 harness.. had checked the flow on the internal test and reading still chck vent.. qouted cx on the repair. being oow they paid for everything but labor; ordrng 1 W10637533 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/22/2023

"cx complaint unit leaking , checked unit and found top spray arm warped causing it to leak on door once top rack is pulled all the way out tryed to adjust spray tube and was unable to . also tryed to uninstall roller tracks and see if it will allow unit to drain in the back of tube and was unable to get it to drain out the back of tube. ordering all top rack spray tube parts for repair . cx agreed .; ordrng 1 W11324432 (Manifold Assembly) and 1 W11175552 (tube wash) and 1 W11324430 (Manifold, Rear) and 1 W11175556 (manifold front)"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Portsmouth, VA 23701

Zachery R.

Job Details: 06/22/2023

"cx complaint unit displaying f6e2, verified issue, come to find defective acu, quoted cx, replaced acu, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/22/2023

Replaced the left RC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS7

Near Bowie, MD 20721

Israel R.

Job Details: 06/22/2023

"cx complained unit was humming when the door was closed and not cooking. after inspecting the unit notiuced alot of carbon build up on switches. control sending power to fans at all times. quoted for switches , installed new switches but unit continued to have the same issue. inspected unit further and control board is bad. quoted cx for new control, cx said she will get a new one. sending new switches back to the office. collected 120 for service call.; ordrng 1 W11182110 (Control 156.98)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/22/2023

CX complaint: FC bdoor gasket leaking air. Tested and verified complaint. I heated and reshaped gasket. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Vienna, VA 22182

Christian C.

Job Details: 06/22/2023

Cx complaint unit is not cooling properly in both sections. Inspected unit found temps in RC avg 40 and 10 in FC. Put FC thermistor in ice water reading 8.56kohms. Condensor and evap fan good. Called techline. SR#7736691087 Advised to replace control.; ordrng 1 WPW10200659 (hv control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newark, DE 19711

Taylor F.

Job Details: 06/22/2023

"Cx complaint is unit shiut off mid cycle. Tested inspected and verfied complaint. Found control getting 120VAC in but not sending any DC voltage out to the UI. Ohmed drain pump at 19ohms. Underneath unit found the gearcase had leaked all of its oil all over the rotor, stator, slider and clutch. The oil shorted the motor and caused the control to be defective. Not sure if UI is damaged. Returning tech replace all parts and then test to see if UI is also needed. Cannot rescheudle at this time. 2CT gearcase; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11478526 (UI) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Laurel, MD 20707

Justin S.

Job Details: 06/22/2023

the unit has the outer glass shattered. side trim is also damaged and needs to be replaced; ordrng 1 W10761018 (trim-door) and 1 W10761014 (trim-door) and 1 W10894130 (glass-door)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Newark, DE 19711

Taylor F.

Job Details: 06/22/2023

Cx complaint is unit making a squeeling noise during operation. Found the idler pulley to be seized. Replaced idler from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Owings Mills, MD 21117

Justin S.

Job Details: 06/22/2023

the unit is not heating. found the thermostat was open. replaced the thermostat with vs and retested. the unit is now working properly. the unit is now ready; ordrng 1 WP661566 (thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Fairplay, MD 21733

Ken M.

Job Details: 06/22/2023

"Customer complaint is that the ice maker stopped making ice. Ran test 56 and got E0. Ran test 57 and the ice maker cycled properly. Ran test 45 and the ice maker filled. Ice box fan is working properly as well as the bin sensor. Found the freezer compartment is in the 20's. Inspection of the evaporator found heavier than normal frost build up. Freezer evaporator fan is not working. Ordering evaporator fan assembly. Control only sending about 50V to the fan motor, ordering control. Also ordering UI, parts of the display are dim and hard to read.; ordrng 1 W11387386 (UI) and 1 W10843055 (control) and 1 W11452196 (evap fan assy - fc)"

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Lebanon, PA 17046

Cody H.

Job Details: 06/22/2023

Was able to access unit and replace parts per previous visit. tested unit and unit is now working as designed. no further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/22/2023

"cx complaint fc gasket not sealing. verified issue, used heat gun to fluff gasket, also applied permagum behind gasket to allow gasket to meet cabinet. unit working as designed, advised cx to allow gasket to form."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/22/2023

cx complaint units knob came off and wont go back on. inspected unit and found timer shaft failed not allowing you to adjust cycle. unit needs timer to correct issue. qouted cx for repair and cx declined. charged cx only for service call $120 paid in check #961

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/22/2023

"Cx complains that the upper rack falls down, inspected unit, the adjuster on the left side is broken, replaced part.. unit tested and dw works fine"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the heating element and idler as per previous visit. I found today the door catch is now faulty. unit needs UI and door catch to correct issue. once parts are in please reach out to cx and set up a return visit; ordrng 1 WPW10610880 (door catch)

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Virginia Beach, VA 23457

Branden R.

Job Details: 06/22/2023

cx complaint oven calibrated - too cold - electric range - bake cycle checked unit and found no errors . offset temp to 20 on both elements . tested unit and everything tested good unit heating up as designed and cycling as designed .temp sensor ohmed out in range . for what cx has oven at when i arrived . unit is running as designed advised cx to look up use and care on kitchenaid website . cx agreed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Marietta, PA 17547

Justin L.

Job Details: 06/22/2023

Cx complaint unit not cleaning dishes. Arrived to find unit full of water. Attempted to drain but pump was weak and sink was backing up. Ran unit and found it filled and control sent voltage to motor but motor didnt spray. Ordering sump and will use drain pump on return. Setting return for mon 6/26/23; ordrng 1 W11025157 (sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Derwood, MD 20855

Julian H.

Job Details: 06/22/2023

"CX complaint about water dripping on the back of RC found that air tower is not sealing properly remove it found stiro foam & seals broken not sealing replaced bottom seals with VS for now liner deformed on rh side need parts schedule w office for 6/27; ordrng 1 WP2163777 (blade-fan for restock JH VS) and 4 w11573592 (gasket for restcok JH VS)s and 1 WP482338 (adhesive) and 1 W11126274 (air-tower), used 1 WP2163777 (FAN BLADE for restock JH VS), and 1 W11573592 (GASKET for restock JH VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW5035MW0

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/22/2023

cx complaint unit wont complete cycle. inspected unit and found unit shows a f9e1. lifted unit and found lower harness to drain pump were severed. i was able to patch wires to test unit and found unit finishs cycle with out issue. unit needs lower harness and drain pump to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11643701 (lower harness) and 1 W11399437 (drain pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Derwood, MD 20855

Julian H.

Job Details: 06/22/2023

CX complaint about unit faulting F2E1 stuck key issue with touch module this is build to door need asm gave CX a quote PAID FOR SVC CALL ONLY THRU APP WILL LET US KNOW; ordrng 1 W11196131 (door/mw ss)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the FC fan motor and harness as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/22/2023

10-2 customer stated that the unit had strange flasging lights. ran diag and fnd a error for a faulty vent assy. the vent assy can cause this issue... need part...; ordrng 1 w11649995 (vent assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Mountville, PA 17554

Justin L.

Job Details: 06/22/2023

as per previous tech was able to access unit and replace dual valve. Noticed at top rc lights out and rs rc switch registering as open when closed. attempted to dispense from door but nothing. ohmed out both valves which were in spec. ran 45 filled 46 activates in test mode but not outside. tested door switches 16 and 17 good contacted techline SR#7736697868. tested at violet to white at control with techline and found no ac voltage being sent. checked for dc voltage to lights and found led board not sending it out. techline suggests boards and switch. quoted cx and collected for parts and setting return for thur 6/29/23. using valve and icemaker on return as control not sending voltage so unable to rule them out if not needed will refund cx; ordrng 1 W11384469 (door switch) and 1 W10843055 (control) and 1 W10830288 (led board) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/22/2023

"customer stated that the unit wasnt getting water.. fnd unit has water and through the dispenser.. fnd that the filter housing from the factory was rotated 180 off.. replaced the filter head, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Palmyra, PA 17078

Cody H.

Job Details: 06/22/2023

CX declined service due to not wanting to pay service fee. No work done. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA

Carl A.

Job Details: 06/22/2023

"cx complaint of unit not cooling ,found evap covered in frost and cover covered in frost as well ,ohmed out thermistor at 29.3 K OHMS, tested test 6 heat working as it should found that unit is getting stuck in deforst ordering parts needed folr repairs; ordrng 1 WRS321SDHZ08 (Refrigerator Thermistor) and 1 W11566851 (Refrigerator Control Board) and 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Windsor, PA 17366

Fred G.

Job Details: 06/22/2023

i was able to access unit and replace the FC evap harness with fan motor as per pervious tech. tested unit and found unit now checks good. collected $120 from cx. cx paid in cash

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean View, DE 19970

Michael E.

Job Details: 06/22/2023

CX complaint: no cool both sections. Tested and verified complaint. Evap frosted over. Defrosted evap. I found the wire for one of the heater plugs is backing out of plug. Ordering heater with fan harness. Cannot reschedule deue to SO part; ordrng 1 W11650660 (heater w harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Millersville, MD 21108

Alexander D.

Job Details: 06/22/2023

"upon arrival cx said unit stopped cooling all together after previous tech left. inspected unit and verified complaint. lights on, fans running but compressor isnt. found rc and fz thermistor test open in diagnostics. all components still activate. found connector on control for thermistors not plugged in all the way. resecured connection and compressor started running and unit started cooling inside. replaced icemaker. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Yorktown, VA 23692

Justin W.

Job Details: 06/22/2023

cx complaint unit not drying. checked unit to find fae2 error code. advised cx to prime unit making sure hot water is coming from faucet prior to running. advised to use rinse aide. ordering vent wax motor to complete repair per error code stored.; ordrng 1 W11649995 (vent wax motor) and 1 W11545539 (vent gasket) and 1 W11545290 (deflector)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Millersville, MD 21108

Alexander D.

Job Details: 06/22/2023

"cx complaint getting frost on top left corner of door and water coming out of dispenser comes out crooked. inspected unit and verified complaint. nozzle of dispenser is in straight must be defective inside it. cant replace just the nozzle on this model have to replace whole waterline inside door. found door is sealing all the way around and has suction to it but frost keeps coming back. insulation inside door must be defective. ordering fz door, need 2nd tech to feed harness and waterlines thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W11566705 (fz door) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Newark, DE 19702

Taylor F.

Job Details: 06/22/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the door had been left open and frost built up around the fan causing the fan to stall. Removed ice and unit is now working as designed. Job is complete.

We serviced a

JENNAIR RANGE

Model JDRP548HL01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/22/2023

CX complaint about lf burner not igniting took base out & found that internal seal was slightly moved towrds right causing gas not to flow properly fit it to correct position & working everytime tested w CX & working

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/22/2023

Cx complained unit made noise. Installed new gearcase and ran diagnostics and there was no noise during agitate or spin. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204EPA00

Near Annapolis, MD 21401

Shawn D.

Job Details: 06/22/2023

CX complaints refrigrator not turninig on after power surge.inspected unit its fount no light no power outlet is good .found control bad replace control pulg refrirator light come on ui panel works then compressor start runing.collect the payment unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5THEXNB02

Near Dagsboro, DE 19939

Michael E.

Job Details: 06/22/2023

"CX complaint: fan kicking on and off intermitantly. Tested and verified complaint. Temps in RC and FC are correct. I found that when this happens, there is a click in the inverter box and condenser fan stops for a second, then resumes. It does this a few times in a row. Called WPTL SR7736692230 Ordering inverter W10629033 CX paid in full for service, labor, S&H and part. Cannot reschedule due to NW part. No money owed on repair visit.; ordrng 1 W10629033 (inverter box)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Crofton, MD 21114

Shawn D.

Job Details: 06/22/2023

CX complaints the door falls in to the ground.inspected DW right spring hinge come out .reinstalled spring open and close more than multible times evrthing stays in place.told CX to keep in eye on it .unit good to go.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Belcamp, MD 21017

Neil H.

Job Details: 06/22/2023

REPLACED THE BLOWN LINE FUSE UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Catonsville, MD 21228

Robert L.

Job Details: 06/22/2023

"cx complaint loud noise from compressor area, found tubing to condensor vibraing, reloceated all tubing near compressor/back panel and condensro, noise stopped, cx ot record any further noise, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Laurel, MD 20723

Robert L.

Job Details: 06/22/2023

"installed dispenser per previous, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model ev188nyws

Near Baltimore, MD 21208

Drew B.

Job Details: 06/22/2023

arrived call office before entering main building says no guest past 4.... office got no answer was advised to move on after 10 mins incase someone says otherwise moved on @4:25

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/22/2023

"went to office, office was closed, seen Mr. Jeff passing through lobby, Jeff located door, and when we went back to the office to be escorted to unit. cx stated today is not a good day for her.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stafford, VA 22554

Robert W.

Job Details: 06/22/2023

"CX Complaint is the unit isnt dispensing detergent , Ran diag and toggled on pump pump getting power just not pumping detergent. Replaced pump and unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21701

Sal R.

Job Details: 06/22/2023

CX complaint is that the RC ceiling lights and the FC LED are out. I am orderign 1 FC LED MOD (W11483116). I have set a return date for 6/27; ordrng 1 W11483116 (FC LED MOD 2 @ tribs)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Harrisonburg, VA 22801

Eric F.

Job Details: 06/22/2023

"Confirmed cx complaint unit making grinding noise at the end of cycle. Found tub slipping in deceleration of basket. Ordering hub kit and, will use pre-id'd parts on return visit.; ordrng 1 W10528947 (drive hub kit) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model GHW9250ML2

Near Frederick, MD 21702

Sal R.

Job Details: 06/22/2023

CX complaint was that the unit was making a loud grinding sound. I found that the unit had zero errors saved in diag. I was able to run a auto test and found no concerns . I had CX load a load of bath towels and ran a rinse and spin as well as a unloaded drain and spin cycle. I found no evidance of noise concerns. UNit is opperating as desigend. I collected $120.00 for service charges via credit card.

We serviced a

WHIRLPOOL DRYER

Model MHWE200XW

Near Broadway, VA 22815

Eric F.

Job Details: 06/22/2023

"Cx refused service, says she told maytag that the unit was a double stack and that two techs would be needed for diagnostic. Explained second tech is additional cost, cx refused service, does not want to pay so much for diagnostic."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/22/2023

"Replaced part and ran a test cycle, the unit took long time to fill. Tested water supply, found bad hose, very low water flow and debris coming out the hose, it seemed to be clogged. Cx must to have the water supply hose replaced by a plumber. Collected $110"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/22/2023

"Cx complaint water dispenser gets stuck during dispensing.Tested dispenser, confirmed paddle returning slowly and getting stuck. Ordering paddle W11109510, dispenser wall W11109614 and torsion spring W11109505.; ordrng 1 W11109614 (dispenser wall) and 1 W11109510 (paddle) and 1 W11109505 (torsion spring)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Frederick, MD 21702

Sal R.

Job Details: 06/22/2023

"Per the previouse tech, I was able to access and replac ethe control panel . UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 06/22/2023

"Cs unit stopped making ice, confirmed complaint.Upon arrrival customer was telling the icemaker started making ice again,the bin was full. I found the wiring harness on the bottoms of door has frayed. No visible broken wires but when you wiggle it the unit starts turning on the evap fan and icemaker stops cycling. Ordering freezer door.Advised customer to inspected door for damages when it arrives.; ordrng 1 LW11202405 (FC DOOR)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Newark, DE 19702

Taylor F.

Job Details: 06/22/2023

Cx complaint is unit not washing. Tested inspected and verfied complaint. Found the unit to have an f4e3 error code for failed wash motor. Ran unit and wash motor would not activate. Ordering sump and rescheudling for 6/28/23.; ordrng 1 W10888591 (pump and motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Manassas, VA 20111

Demonte S.

Job Details: 06/22/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't Draining Water. ( Asked the cx if they just replaced the Garbage Disposal. Cx states they just replaced it. Checked the Garbage Disposal. Hole in Garbage Disposal isn't punched out. Removed the hole to the Garbage Disposal. ) Ran Service Diagnostics on the unit. Ran Service Test. Unit is now draining . Unit is working as Designed. ( Please see Sd Pictures if any questions. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myersville, MD 21773

Sal R.

Job Details: 06/22/2023

"CX complain t was that the unti would not make ice. I found thatbthe the icemaker fragmented and the tray was hanging. I was able to access and replace the icemaker. I am ordering 1 dual valve(WPW10341320) due to icebuild up in the fill tube. Once the contract is approved, please have somoene rform the office call to set a return date.; ordrng 1 WPW10341320 (valve)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/22/2023

replaced outer door looks fine

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Dustin F.

Job Details: 06/22/2023

"Replaced Capactior and lower harnass, Floor is damaged from before we even serviced unit. took pics to make sure documented. Tested unit after repair, unit fills, drains, agitates, and spins great, tub just moves cause unit cant be leveled until floor is fixed and venting for dryer is corrected. nofied Leasing office after work was done, they agreed and are making a ticket to correct environment for unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Pikesville, MD 21208

Drew B.

Job Details: 06/22/2023

cx ocmplaint that unit is leaking and when testing within 10 second the unit leaks out under and by the diverter will need W11416362 and srtock call to rechd i spoke to the housekeeper who let me in and wasnt sure with return dates.. call to rechd with cx.; ordrng 1 W11416362 (wash motor 16@trb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QMS01

Near ,

Drew B.

Job Details: 06/22/2023

"cx complaint that unit is not dispencing water and when arrived i found no ccooling iissues fans runninng door switches working and a full bin of ice in the bucket tried to see if conatct on switch is broke or issue with bracket at housing found no issues with contact of microswitch and also no issue with the bracket being broke, cx has new corrrect filter in the housing found water netering housing when disengaged and resinstalled... when checking power to the valve found thr 120 to the valve the unit is not disoencing any water.. will need a new valve WP2188786 and call to reschd cx; ordrng 1 WP2188786 (valve 1@trb)"

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