Service History 440 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chevy Chase, MD

Brian F.

Job Details: 06/19/2023

"Cx states clothes wet at end of cycle, now unit won't turn on. Found control lock was on, turned off control lock, entered diagnostic mode, cleared F0E2 (oversuds) error, ran quick service test, completed with no errors but unit is draining very slowly. Unit has stacked dryer unable to access drain pump filter, called office scheduled 2 tech for 6/22, returning with drain pump in case there is any damage to old pump.; ordrng 1 W11458345 (drain pump) and 1 2ndtech (2nd tech) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

washer not locking comp act door lock nothing removed old lid lock replaced unit now locking ran diag cycle complete started quick wash unit locked and filled

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Spring Grove, PA 17362

Sal R.

Job Details: 06/19/2023

I was able toa ccess and replace both the control and the valve. I found the unit to be opperating correctly after a recalibration and a auto test. UNit test good.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Orange, VA 22960

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not turning drum, electrical smell. Found motor seized, receiving power but not turning. Ordering motor and blower wheel, will use heater on return if necessary.; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Stafford, VA 22554

Tanner B.

Job Details: 06/19/2023

"Replaced the strike , tested unit . Job complete; ordrng 1 w11457841 (strike bt/vs), used 1 w11457841 (strike) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/19/2023

"customer stated that the door gasket was coming apart. verified issue, unit will need the door gasket.. the gasket will need to be super glued on at next service...; ordrng 1 w11596131 (door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Deale, MD 20733

Shane B.

Job Details: 06/19/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, DE 19805

Taylor F.

Job Details: 06/19/2023

Cx complaint is unit not cooling in the RC properly. Tested inspected and verifed complaint. Found the unit not running on arrival. Temps were 8 in FC and 50 in RC. Turned up temp on control to max and unit started to cool. Unit was cooling for about 5mins and started to build a good frost pattern. The unit then went into a defrost. Tested defrost thermistor from control as well as RC thermistor. Both were within a few degrees of the temp at the time. I believe this is a control/defrost issue. Ordering control and both thermistors. Cannot rescheudle at this time due to availability of control.; ordrng 1 W11594670 (control) and 2 WPW10384183 (thermistor)s

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC2

Near McLean, VA 22102

Christian C.

Job Details: 06/19/2023

Cx complaint unit is always using hot water. Inspected unit no errors stored. Ran cold water valve and hot water came out. Ran hot water valve and cold water came out. Found house connection cold valve has hot water and hot valve has cold water. Advised cx that plumber would need to swap if needed. Swapped connections to unit. Tested unit. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, MD 20853

Roberto I.

Job Details: 06/19/2023

"I was unable to disconnect the gas supply line, it was made with several pieces of rigid pipe all connected together. Cx needs to hire a plumber and get a flexible gas supply line, to be easily disconnected for service, and then we go back. Left valve assy with cx; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Edgewood, MD 21040

Neil H.

Job Details: 06/19/2023

"cx complaint the unit making humming noise no movement checked the pan found oil leaking from gearcase 2count needed; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11510461 ( WASHPLATE), used 2 look (gearcase) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/19/2023

Replaced the gearcase and spin basket as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Sandston, VA 23150

Chris B.

Job Details: 06/19/2023

cx comp unit will not dry clothes inpos unit found vent very obstructed unit will heat and tumble as desighned and when vent is unhooked unit will pull paper when vent is conected unit will not pull paper advised cx vent needs to be cleaned unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Wilmington, DE 19803

Taylor F.

Job Details: 06/19/2023

Cx complaint is water dripping into RC. Tested inspected and verified complaint. Found the drip tray to be frozen and the fill tube to be frozen. Cleared all ice/water verifed heater is in proper location and working as designed. Verifed water goes down drain. Called WPTL and they reccomended instaling a heater drain tube extension. Ordering extension and rescheduled for 6/26/23. SR#7736661737 Robert; ordrng 1 819043 (heat-probe) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Upper Marlboro, MD 20772

David J.

Job Details: 06/19/2023

"F8e1 long fill/no fill Cx complaint unit would take a long time during cycle to change. Arrived today and verified complaint. Inspected error codes and had one above. Ran diagnostic cycle and no cold water came into unit and hot had very little, Inspected water valves on wall and cold was completely turned off and hit was barley open. Opened both valves and cleared error codes, ran test cycle again and now hot and cold came into unit. No error codes after test. All other parts of cycle sounded good and finished, unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17401

Justin L.

Job Details: 06/19/2023

As per previous tech was able to access unit and replace control. Calibrated and tested unit now operates as designed no harness needed no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/19/2023

CX complaint MW F1E5 error code. Verified complaint. Called trade partners K17HCJ1NP1. CX paid in full. Parts OOS > JJ; ordrng 1 W11033422 (interlock harness incl switches) and 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W10859573 (oven sensor)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Akron, PA 17501

Cody H.

Job Details: 06/19/2023

"CX complains unit was stopping mid cycle. Cx states unit began making grinding noise and would shut off. CX states they unplugged unit and unit began working again. Ran unit through diagnostic test. Ran unit through quick cycle to try to replicate issue, Inspected under unit, found no loose connections or failed wiresf2e1-stuck button, f9e1 long drain. Found unit to have excessive drain hose that was pinched and not allowing drainage. reccomended to CX that hose should be shortened by plumber. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, VA 22554

Robert W.

Job Details: 06/19/2023

Replaced vent tested unit unit is working properly.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near East York, PA 17402

Justin L.

Job Details: 06/19/2023

was able to assist SR please see SR notes; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit has part falling off underneath. checked unit to find pulley nut backing off causing shield to warp and belt to be frayed. ordering shield, belt, and cam to complete repair.; ordrng 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (cam)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Hampton, VA 23666

Orbie

Job Details: 06/19/2023

cx complaint unit not working. verified cx complaint. found loose connector at control to facia. reseated connector. tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

cx complaint burning smell and grinding noise. checked unit to find belt falling apart and wore out splutch. replaced splutch and belt tested unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Laurel, MD 20707

Samuel R.

Job Details: 06/19/2023

cx complaint unit is working.inspected unit and found control display to be barely on and not start cycels.reset power and checked connections.all checked good.control would not display any numbers now.unit needs a new control W11594225 special order; ordrng 1 W11594225 (control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, MD 21227

Dustin F.

Job Details: 06/19/2023

"Inspected unit, replaced pressure switch and cleared out drain pump, found connector on drain pump loose and debris in pump. cleared out and resecured connector. tested unit, unit now working as designed.; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/19/2023

installed new feet and applied gritty stair tread under feet per wpl .. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, VA 23061

Justin W.

Job Details: 06/19/2023

"cx complaint unit cycling power. replaced evap fan, ui, and control. tested unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/19/2023

"Units speaker is not working , signaling that the cycle is done .. unit needs fascia ..; ordrng 1 w11478526 (fascia) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester Point, VA 23072

Justin W.

Job Details: 06/19/2023

replaced valve and tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Inwood, WV 25428

Ezra M.

Job Details: 06/19/2023

"replaced gearcase, belt and drive pulley, ran full diag cycle, no leaks, no errors. unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Baltimore, MD 21227

Alexander D.

Job Details: 06/19/2023

"upon arrival noticed drain pump box smashed and rattling alot. opened up box and found drain pump damaged. called office to see if theres another one in office stock so we can come back out today, was advised they will have to check and will call cx to reschedule; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Mineral, VA 23117

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit drawer not in tracks. Reseated drawer in track assembley, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Owings Mills, MD 21117

Brian R.

Job Details: 06/19/2023

cx complaint is ice maker works but its a solid row and when it dropps it wont break apart and ice seems larger then it should and has hight spots and then freezes and clumps together and wont come out and he seems it melts together or what buts always been a issue. ice maker was turned off and bin empty. took temp readings of 1 in freezer 39 in fridge. unit set to 41 and 0.also found right door gasket was torn and bad. called unit in and spoke to Brandon and SR# 7736657850 will order parts needed and office will schedule.; ordrng 1 W10917313 (Door Gasket Grey) and 1 W11557001 (Ice Maker) and 1 W11535162 (Dual Water Valve) and 1 W11330486 (UI) and 1 W11533213 (Control Pannel)

We serviced a

JENNAIR MICROWAVE

Model JMW3430IM03

Near Rockville, MD 20852

Roberto I.

Job Details: 06/19/2023

"Replaced parts, mw tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is making a squealing noise, confirmed complaint.I found the belt has lost its tension so its slipping on the druve pulley. Also noitced gearcase oil on the splutch. Unit need a gearcase. Replaced belt from vanstock so customer can use the machine until parts arrive.Ordering gearcase,actuator,and washplate.; ordrng 1 W10913953 (actuator) and 1 W11449840 (gearcase) and 1 W10752283 (washplate), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/19/2023

"upon arrival cx waiting at end of driveway, cx stated unit is now responding, and they will monitor unit and if issue persist they will be calling back for service"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Upper Marlboro, MD 20772

David J.

Job Details: 06/19/2023

CX complaint unit is not draining properly. Arrived today and verified complaint and found water sitting inside of tub. Placed unit into diagnostic mode and found no error codes. Forced drain and found garbage disposal. Connected to sink was overflowing into sink. Ran garbage disposal and broke up anything that was inside potentially clogging the drain to the unit. After doing so the unit drained and removed all water. Inspected drain hose and found there was no High loop which could also be causing water to flow into unit from sink. Made sure unit had a high loop and ran a test cycle and let unit run for about 15 minutes Every time unit drained it completely rid of all water. Unit is working as intended. No parts needed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Washington, DC 20008

Brian F.

Job Details: 06/19/2023

"Cx states water leaking from fridge, inspected and confirmed. Found layer of ice on floor of FC, removed evap cover ice covering bottom of drip pan, blocking drain hole. Cleared ice, found defrost heater not fully clipped into drip pan. Secured heater to all clips and reassembled. Unit is now working properly."

We serviced a

JENNAIR RANGE

Model JGS1450FP0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit would start on its own. Called wp to explain and ask saftey if they will cover ANYTHING and they said because of insects, they won't cover anything. Explained to the cx and she is on the horn again with wp. SR7736311770"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Lancaster, PA 17603

Justin L.

Job Details: 06/19/2023

Cx complaint door seal seperating and clothes getting snagged and pieces getting into clothes. Was able to access unit and verify concern. Found it also allowing heta to escape and door closure issues. Ordering seal and adhesive and once approved and in office will need to set return; ordrng 1 W10906683 (door seal) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL RANGE

Model NA

Near Brandywine, MD 20613

David J.

Job Details: 06/19/2023

Arrived to home and Cx cancelled. She stated she was not paying all this money. Shes gonna trash it no work was done at this job. Job complete

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Winchester, VA 22603

Ezra M.

Job Details: 06/19/2023

installed control and valves.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Schuyler, VA 22969

Kyle A.

Job Details: 06/19/2023

Cx complaint of icebuild up on the bottom of the freezer. Found heater not mounted to the pan. Reseated heater and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/19/2023

"in stalled part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Leesburg, VA 20175

Ricky E.

Job Details: 06/19/2023

"customer stated that the unit wasnt dispensing water and is not making ice.. verified issue, pulled new filter and pressure didnt change. the icemaker has made small cubes, but production has tapered off due to having no water... will order and replace filter head and valves...; ordrng 1 W11312191 (valve) and 1 w11535162 (inlet valve) and 1 W11024083 (housing)"

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Waldorf, MD 20601

David J.

Job Details: 06/19/2023

Arrived and Cx came to door. He had stated he was about to call before I arrived. Stated they are going to go buy a new unit. Cx cancelled no work was done at job

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

Replaced parts and ran a timed dry cycle. The temperature at the exhaust cycled between 118F and 159F. The unit worked as designed

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 06/19/2023

"unit was off on arrival at the ui.. started unit, but fnd pantry ui is out and the fzr drawer tracks are faulty as well... unplugged the unit and then unplugged the pantry ui at the door harness.. the unit on start up seemed to function better as the compressor ramped up once started up without the pantry ui... ran tests in diag for thermisters, fan motors, also ren the test for the 3 way valve and the valve is noisey.. fnd heat in the highside and at the drier after 2nd startup... will need the 3 way valve and am advising the customer to keep unit running untill next service to see if unplugging the pantry ui corrects issue...; ordrng 1 w11575003 (3 way refrigerent valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Williamsburg, VA 23185

Orbie

Job Details: 06/19/2023

replaced control and lamp. tested unit working as designed.

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near Baltimore, MD 21201

Shane M.

Job Details: 06/19/2023

cx complaint of a noise complaint. found top lid virbatiing which causing noise complaint. added rubber piece to stop sound complaint. unit working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sterling, VA 20164

Christian C.

Job Details: 06/19/2023

Cx complaint unit is not drying properly and lint is going everywhere. Inspected unit found vent not secured. Secured vent. Tested unit. Good airflow. Unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Chantilly, VA 20151

Richard B.

Job Details: 06/19/2023

"CX complant. Oven shuts itself off. Inspected uniy and found F6E4 error code , Returned after cycling breaker. Parts covered until 2026. CX paying 120 service call and will pay 110 labor on return if labor is not approved by kitchenaid. Not in stock , RB; ordrng 1 W11294388 (appliance manager) and 1 W11400283 (console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

replaced cabinet tested outside of cabinet diag passed no errors started normal cycle ran for 15 mins no leaks no errors

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

cx complaint is the ice isnt working confirmed issue went into diag mode test 56 got the error code E5 then i made sure the ice maker filled and dropped the ice with no issue which it did called tech line #7736666573 he said everything passed and we would need to replace the UI; ordrng 1 W11224256 (control) and 1 W11636543 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hopewell, VA 23860

John P.

Job Details: 06/19/2023

Found evap covered in ice found brown wire at 9 pin connector not seated seated connector tested working as designed

We serviced a

JENNAIR OVEN

Model JES9800CAB01

Near Woodstock, MD 21163

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is not preheating and burner not lightin.Confirmed complaint.I found the bake element is getting proper volatge but not heating, ohmed bake element and found it ope, and the right front burner has a infinite switch that has frayed. Ordering bake element and RF infinite switch.; ordrng 1 WPW10310274 (elmnt-bake) and 1 WP74010824 (switch- el RF)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/19/2023

Found leak and a pool of dir under condenser connection to compressor. Replaced compressor and leak checked with nitro. Unit held 120psi for 10 minutes. Charged unit and unit began cooling. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waldorf, MD 20601

David J.

Job Details: 06/19/2023

"Cx complaint unit makes loud noise while filling. Arrived today and verified complaint. Found when water is filling valve makes a loud screech noise. Placed unit into diag and found no error codes. Disconnected power and turned off valves, replaced water valve with new. Installed water lines and powered unit back on. Ran test cycle unit completed cycle with no noise and finished. Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS0

Near Suffolk, VA 23435

Zachery R.

Job Details: 06/19/2023

"cx complaint unit not baking, checked unit, come to find open igniter, quoted cx, cx then stated they would order part needed to save a couple dollars. advised cx they would have to call via office once part arrives, that i cannot reschedule without knowing the part will be on site. cx paid $120 and will owe $110 on return visit. advised cx to call via office with job # to reschedule.; ordrng 1 WP9758079 (igniter)"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Portsmouth, VA 23707

Zachery R.

Job Details: 06/19/2023

"replaced acu and element , tested, unit working as designed. secured acu in bin."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Christian C.

Job Details: 06/19/2023

"Installed console, oven control, and oven temp sensor. Tested unit bake at 350. Used thermocouple on meter. When unit finished preheating meter reading 355. Dropped to 320. Raised to 334 308 330 302 336 307 Called techline. SR#7736663813 Advised to calibrate 15 degrees higher. Console only goes in incriments of 10 so calibrated 20 higher. Left old parts with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

replaced lights in FC and RC everything worked like it should

We serviced a

WHIRLPOOL WASHER

Model MSS25C4MGW

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 06/19/2023

"Cs unit is not cooling, confirmed complaint.Found temps 48 degrees in the fc. Compressor and evap fan not running.Half frost pattern.Compressor tested ok. Pressures also ok low-8high+50. Inspected further and found thermsitor ohmed ok but its in the wrong location.Thermsitor in on the cap line with frost over it. Relocated thermistor and monitored unit.Compressor and evap fan finally came on and started building a frost pattern. Unit is now working properly.Advised to monitor unit and allow 24hrs for temp to drop."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fairfax, VA 22031

Jason A.

Job Details: 06/19/2023

CX complaint FRIDGE not making ice. Pushed test button & no movement. Measured 119VAC at icemaker connector. Part OOS. W17FIA0APL1 > JJ; ordrng 1 W11455232 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near McLean, VA 22102

Leon

Job Details: 06/19/2023

replaced pressure switch then tested unit everything worked as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QVS02

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

"CX complaint ice dispenser not working.Tested dispenser, found auger motor shaft frozen/jammed and motor not turning. Defrosted and lbricated shaft, the motor worked ok and the dispenser worked as designed. Collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Great Falls, VA 22066

Christian C.

Job Details: 06/19/2023

Installed rails for middle drawer. Issues still persists. Ordering drawer.; ordrng 1 WPW10531081 (drawer) and 2 W11175807 (axel)s and 2 W11164152 (roller)s

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Edgewater, MD 21037

Shane B.

Job Details: 06/19/2023

"cx complaint is the unit leaking. cx said water comes out from under unit on the left side. cx says its a lot of water and started suddenly. i checked for error codes and found F7E6 motor fault. cleared code and inspected under unit. and found nothing out of place. ran service cycle. unit completed cycle with no issues or leaks. i ran each water valve, cold has less flow but i didnt find a no fill error i filled the basket with water. no leaks. drained all water, still no leaks. i called techline to document, they had me remove rear panel. found water stains down the outside of the tub from the water missing the basket. they advised replacing valves. SR#7736667101. ordeing valves.; ordrng 1 W11205048 (inlet valves)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Harrisburg, PA 17113

Fred G.

Job Details: 06/19/2023

i was able to access unit and replace the control as per previous tech. tested unit and found unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20148

Richard B.

Job Details: 06/19/2023

"CX complant. Heater needs replacing. Inspected unit and found heater element has the gold colored bushings that are prone to leaking. Changed heater element. No leaks , Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mineral, VA 23117

Eric F.

Job Details: 06/19/2023

"Confirmed cx complaint unit not getting any water. Found inline valve power to control unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dumfries, VA 22025

Demonte S.

Job Details: 06/19/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding the Vacuum. Filled the unit with R600 A, with 2.4 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Please see Sd Pictures if any questions.)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20602

David J.

Job Details: 06/19/2023

CX was a no-show had Office call got no answer and no voicemail waited 10 minutes and moved on

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Owings Mills, MD 21117

Emmanuel R.

Job Details: 06/19/2023

Replaced hub and splutch missing teeth makiing a loud noise. Tested unit.Unit is now working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Brambleton, VA 20148

Richard B.

Job Details: 06/19/2023

"CX complabt. Sparks continusly. Inspected unit and one of the igniters is shorting out on occassion allowing unit to spark ;Ordering igniters , module and harness. RB; ordrng 2 W11507532 (igniter LR RR)s and 3 W11507531 (IGNITER LF RF CF)s and 1 WPW10475149 (m0odule) and 1 W11561443 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 06/19/2023

"assisted ca with repair, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB950YW0

Near Potomac, MD 20854

Roberto I.

Job Details: 06/19/2023

Replaced parts and ran a test cycle. The unit worked as designed and didn't leak

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt750sakz0

Near Baldwin, MD 21013

Bernard M.

Job Details: 06/19/2023

Cx cancelled in driveway. Moving on

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/19/2023

"Cx complained of gasket issues. Inspected the unit and found the gasket on the left side was coming off top to bottom. Reinstalled gasket but then there was a gap. Applied heat around gasket and there is a seal top to bottom, see sd pic. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Potomac, MD 20854

Julian H.

Job Details: 06/19/2023

replaced sump & working

We serviced a

KITCHENAID OVEN

Model KEBC107KSS0

Near Keswick, VA 22947

Kyle A.

Job Details: 06/19/2023

Replaced broken oven glass. Cx had replacementent part. Unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millville, DE

Frederick R.

Job Details: 06/19/2023

CX complaint is oven too high. Inspected/tested and found unit was never calibrated at all by prior tech. Initial 35 was about 50deg over. Calibrated down to -15 and got range within 15 deg. Unit is working as designed. Explained to CX how unit works and why they were having the issues. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Washington, DC 20002

Shawn D.

Job Details: 06/19/2023

CX complaints the door comes apart.inspected door to find that adhesive not holding any more door now seperating.Door is defective ordering new door.part is in stock so put CX on schedule.; ordrng 1 W11173813 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM05

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/19/2023

"Cx complained the unit did not cool. Installed new fan motor, removed ice and set unit to factory settings. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Salisbury, MD 21804

Michael E.

Job Details: 06/19/2023

"CX complaint: no water or ice. Tested and verified complaint. I found the water valve in the wall behind unit was off. I opened valve, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"

We serviced a

WHIRLPOOL HOOD

Model KXD4636YSS3

Near Bel Air, MD 21015

Neil H.

Job Details: 06/19/2023

"CAM WAS LAYING IN THE BOTTOM BY THE BLOWER GOES UP AND FALLS BACK DOWN SPRING,ARM AND SWITCHES POSSIBLY MORE BUT THOSE PARTS NEEDED AT FIRST CX WILL THINK ABOUT IT OR REPLACING DOWN DRAFT $120 COLLECTED; ordrng 1 W11666423 (COVR-SWTCH) and 1 WPW10421277 (arm-motor) and 1 WPW10469579 (spring)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 06/19/2023

"cx complaint water disepnser is too loud, water is not cold enough, and rc door opens too wide. checked unit. verified dispenser is a little louder than usual and water temp is at 53 degrees, unit dispalying f6e1 communication error, f3e2 temps are ideal in both sections. rc thermistor slightly out of range, ordering acu, ui, thermitstor, and returning with valve. advised cx they will be contacted for return visit.; ordrng 1 W11626109 (acu) and 1 WP2188820 (temp sensor) and 1 W11626108 (ui)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS2

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/19/2023

"Cx cancled at the door, they found the cause of the smake and fixed it themselves. Job is complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Fredericksburg, VA 22407

Robert W.

Job Details: 06/19/2023

"Replaced acu, interlock and arm unit testef and is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/19/2023

"cx complaint of door on unit not making noise when opening,checked unit to find no error codes at thsi time,found noise coming from kick plate when opened,found that the kick plate on unit was not seated fully on studs,reseated kick plated tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/19/2023

"cx complaint of unit sqeekling,checked unit to find no error codes at thsi time,found waer on splutch also found play in agatior ordering parts needed for repairs; ordrng 1 LOOK/LOOK and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 06/19/2023

"cx complaint of unit not heating,ran unit through diag found no error codes at this time tested unit muliply time and was unable to duplicate problem tested works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

complaint dishwasher not draining found piplar in sump nolonger attached replaced drain on this vist tested washer motor moving water and spray arms spraying unit now draining

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Warrenton, VA 20187

Daniel J.

Job Details: 06/19/2023

fridge ice dispensed on its own three times this past month when this occurs unit wont dispense water or ice for hours and front ui panel unresponsive for hours light stays on makes beep but no changes in selections unplug unit and waits till the light goes out before being able to dispense water or ice ordering ui harness door chute; ordrng 1 W11533213 (ui) and 1 W11087492 (switch) and 1 W10704135 (paddle jumper harness) and 1 W11189145 (door ice)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Frankford, DE 19945

Frederick R.

Job Details: 06/19/2023

"CX complaint is wobbling and sqealing. Inspected/tested and verified CX complaint. Replaced belt from prior diagnosis and no change. Reploaced belt and splutch from VS and still no change. Removed belt to isolate motor and pulley and no noise. Ordering gearcase. Suspension checked good. 2 ct gercase job; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS), used 1 W10721967 (CAM FRVS), and 1 W11239857 (BELT FRVS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/19/2023

Cx complained the unit did not wash. Inspected the unit and found an error code F6E0. The unit then filled in diagnostics and then made a humming noise but did not spray water. Unit needs new sump assy; ordrng 1 W10805015 (sump assy)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Ashburn, VA 20148

Ricky E.

Job Details: 06/19/2023

"installed parts, unit xks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22603

Ezra M.

Job Details: 06/19/2023

"noise during final spin. cust played video, noise is coming from gearcase. ordering gearcase, belt, actuuator and splutch.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11239857 (belt) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Winchester, VA 22601

Ezra M.

Job Details: 06/19/2023

"tested unit, no errors stored. ran diag cycle, front left foot not installed properly, unit not balancing. reinstalled foot, verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near South Bethany, DE 19930

Frederick R.

Job Details: 06/19/2023

"Replaced evaporator, compressor, drier and installed coupler per prior diagnosis. Ressure tested with nitrogen and found no leaks. Vac'd down to 30in for 15mins and then filled with 4.25oz of R134a. Final low side pressure was dead at 0. Unit is now cooling. INformed CX about 12hrs for unit to get to temps because it was already slightly cooled. Job is complete"

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