Service History 436 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Staunton, Virginia 24401

Eric F.

Job Details: 06/26/2023

"Confirmed cx complaint unit leaking. Found malformed gasket letting water pass around door. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bowie, Maryland 20715

Leon

Job Details: 06/26/2023

cx complaint error code 4-3-dw not washing popping up. confirmed issue replaced control and sump with motor. tested unit for operation and leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/26/2023

"cx complaint drying dishes, cx had ran unit to show, found ceiling of unit dripping, found no rinse aid in dispenser, found no error stored, ran full diagnostic and heater tested ok, instructed priming hot water, importance of rinse aid, set to max and filled for cx, tested all ops ok"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/26/2023

"blower wheel cracked, tried too remove but wheel is stripped / stuck on motor .. needs to be broken off / motor swapped ..; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 06/26/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the Im to have 120VAC but not responding. Replaced the IM from pre id and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fairfax, Virginia 22031

Jason A.

Job Details: 06/26/2023

CX complaint WASHER shaking. Found screws are loose & inner tub has abnormal movement. Unit is level. Checked under unit. 2CountTUB > JJ; ordrng 1 W10528947 (hub assym) and 1 W11454734 (Gearcase) and 1 2CountTUB (2CountTUB) and 1 W10752719 (inner tub)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HB01

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/26/2023

"cx complaint not making ice, found unit in standby, turned unit flushed but didnt drain, pulled out (see pic), drain kinked and too long, removed extention aligned gravity drain hose, unit filled and recirculated, compressor and fan on, cold place had frost on bottom, ice formed and heatr grid hot, tested all ops ok......... flooring uneven and drain in floor raised , unit sits on top and wobble slightly but is secureand will drain properly, cx not availble upon departure"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Baltimore, Maryland 21209

Marc M.

Job Details: 06/26/2023

installed mullion and dried all water. confirmed all gaskets are sealing properly and confirmed heater status still at 100% in diag. unit now checks good.

We serviced a

KITCHENAID OVEN

Model KEMS378SSS05

Near Glenwood, Maryland 21738

Marc M.

Job Details: 06/26/2023

"cx complaint unit not powering on. however when cx turned the circuit breaker back on the unit powered right up. cx stated that had not worked any of the 3 times he attempted cycling power. checked diagnostics entry and found f6e0 at MW Ui/ no errors at Oven Ui. with MW Ui being NLA, contacted Techline to review findings (ServiceMatters also down). Techline confirmed that with the F6e0 and the Ui being NLA that there is an inherent risk when replacing the MW control that the unit will still have a failure within the Ui. explained issues to cx and cx declined repair attempt. collected only for service call. Sr7736716585"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, Maryland 21702

Sal R.

Job Details: 06/26/2023

"Per the previouse tech, I was able to access and replace the lower harness. I then tested unti and unit test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 06/26/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

KITCHENAID FREEZER

Model KRFF507HBL00

Near Sterling, Virginia 20165

Simon

Job Details: 06/26/2023

CX complaints freezer led light not working.inspected unit freezer led not works . W11601310 LED light not match with the freezr and refrigrator led lights reordering correct led light W11462342.SZ; ordrng 1 W11462342 (led light)

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Baltimore, Maryland 21215

Justin S.

Job Details: 06/26/2023

cx showed me the dispenser keeps falling off. no damage to the auger. replaced the dispenser cap and the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Annapolis, Maryland 21405

Emmanuel R.

Job Details: 06/26/2023

"Cs unit is showing error message, Confirmed complaint. I found error messasge f8e4 over flow fae2 vent wax motor. Diagnotic cycle compleeted ok. Fae2 error didnt return but f8e4 is coming from the screw that secures unit is sticking out and jamming the door so it doesnt close all the way allowing water to seeping thru the door gasket. Removed screw and adjusted Dw so the door closes good. Also leveled unit. Ran another test no leak no more error codes. Unit is now working propery."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Penn Laird, Virginia 22846

Eric F.

Job Details: 06/26/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Freeland, Maryland 21053

Drew B.

Job Details: 06/26/2023

cx complaint that unit is not tunring the sensing light wont turn off and found the unit to be funcitonal but the unit wont turn snesing off no matter what.. cx when arrives ask how long this wilil be adn told be the issue in the drivewaybc tghey had to leave i infoemd the ocntrol will be whats that issue could be schd for friday; schdld next appmnt for 6/30 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near Stewartstown, Pennsylvania 17363

Drew B.

Job Details: 06/26/2023

replaced water parts no issues but found broken leveler on the wheel when trying to move it will need also WPW10304659 and cal to reschd; ordrng 1 WPW10304659 (roller wheel front right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Gordonsville, Virginia 22942

Kyle A.

Job Details: 06/26/2023

Cx complaint of fc light not working. Did confirm and found units switch was not bouncing back. Replaced switch and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Gordonsville, Virginia 22942

Kyle A.

Job Details: 06/26/2023

Gave cover to cx for installation as per there request.

We serviced a

WHIRLPOOL DISHWASHER

Model WOD77EC0HS

Near Upper Marlboro, Maryland 20774

David J.

Job Details: 06/26/2023

Customer complaint unit is not washing dishes arrive today and verified complaint found unit starts but drops pods and does not wash. Ran test cycle and found drain pump to work properly and could hear valve trying to pull water but nothing was coming in. Inspected water valve underneath of sink and found it was turned off. Customer does not know how this happened but it could be from a plumber turning water off to install new faucet. Turned water on and tested. All features. Unit is now washing correctly. Unit is working as intended. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8989SHZ0

Near Cockeysville, Maryland 21030

Brian R.

Job Details: 06/26/2023

replaced all parts ordered and tested unit with them. unit now checks. job complete.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near West Springfield, Virginia 22152

Demonte S.

Job Details: 06/26/2023

"Inspected the unit. Found that the cx is saying that the Dryer isn't powering on. I then checked power to the Terminal Block. L1 to N = 122.1 Volts. L2 to N = 122. 4 Volts. L1 to L2 = 240.7 Volts . I then checked the Thermal Fuse. Thermal Fuse is reading Open. Installed new Thermal Fuse. Checked the Heater Element & T.o.d. because signs of mass lint buildup with burning edges. ( Dryer has had a Thermal Event. ) Heating Element is reading Open Line. T.o.d Thermostat is reading 0.2 Ohms. Installed new Heating Element. Removed all Lint by the Heater Element. Tested the unit. Unit is working as Designed. ( I advised the cx to have a Vent Company to clean vent & don't use the unit until cent company comes out and clean the vents. ) ( Any questions please check Sd Pictures.). Cx paid in full by Card. Had to call the office to process payment. ; used 1 279838 ( Whirlpool Dryer Heating Element ( DS / Vs )), and 1 WP3392519 ( Whirlpool Dryer Thermal Fuse ( Ds / Vs )) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near West Springfield, Virginia 22152

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the cx is saying that the Washer is leaking Water into the Drum. Ran Service Diagnostics on the unit. Error Codes are F9E1 = long fill. Cold Water Valve is the valve that isn't filling. Cx paid for the Service Call by card. Cx is paid in full. If the cx calls back order the Valves = W11127357. Don't go without parts.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked Temperature in the Freezer Section. I'm getting 30.2 Degrees. ( Product Temperature.) I then checked the Refrigerator Section. I'm getting 49.2 Degrees. ( Product Temperature.) I then checked the pressure to the unit. Low side is reading 0 Psi and the High side is reading 105 Psi. Turned the unit off. Checked equalized pressures. 40 Psi on the Low Side & 40 Psi on the High Side. Removed all 134 A from the unit. Put unit into Service Diagnostics Test 40 . Filled unit with 140 Psi of Nitrogen. I let this sit for 20 mins. No change in Pressures. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 4.75 Oz's of134 A. Pressures are 1 Bar on the Low Side & 125 on the High Side. Unit is starting to Cool. ( I advised the cx of the Cabinet completely covering the Condenser Vent. This is making the unit eat more freon cause no air can blow over the condenser. ) Cx paid for labor in full. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/26/2023

washer clothing wet at end of cycle powered unit on found spin turned on on all cycles except normal cycle turned spin on let unit run stopped powered off and made sure it was saved on checked fault history no errors stored

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/26/2023

Found hose improperly seated on valve in back of unit. Unit now working properly after reinstalling water line. Not sure if it was pulled out or just not seated.

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDW0

Near Lochearn, Maryland 21207

Justin S.

Job Details: 06/26/2023

replaced the sensor and ran the diagnostic with no error codes. the unit is not leaking. started a cycle that the cx says they get the error code right away and the unit is stating to wash. the unit is now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pikesville, Maryland

Justin S.

Job Details: 06/26/2023

unit was unplugged when i arrived. when pierced the unit had 40psi in the system. replaced the compressor and found the 3 way valve is a solenoid ordered. contacted parts and went over the situation. they are ordering the part and set up for thursday to come back; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Woodbine, Maryland 21797

Justin S.

Job Details: 06/26/2023

cx showed me the unit has ice in the bottom of the freezer and the freezer is leaking water into the refrigerator. the drain pan is blocked with ice. melted the ice and poured water down the drain to confirm the water drains fast. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Sykesville, Maryland 21784

Justin S.

Job Details: 06/26/2023

the cx does have 2 dishwashers and the serial number provided on this ticket goes to the working unit. pictures in sd show both dishwashers. cx showed me what dishwasher is not working and its a different model besides serial. verified parts are different between models. verified the unit is not activating anything besides buttons and does not go into diagnostics. the unit needs the correct parts for this model; ordrng 1 W11410062 (control) and 1 W11416459 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Markham, Virginia 22643

Daniel J.

Job Details: 06/26/2023

replaced icemaker unit did start making some ice after last vist ice cubes normal in size cycled new icemaker water entering normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fredericksburg, Virginia 22407

Ezra M.

Job Details: 06/26/2023

installed sump and drain pump

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Fredericksburg, Virginia 22401

Ezra M.

Job Details: 06/26/2023

unable to access unit due to aisle blocked by inventory; snapped 2 QuickPics

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, Virginia 22406

Ezra M.

Job Details: 06/26/2023

"installed all parts, tested, sounds normal"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Stafford, Virginia 22556

Ezra M.

Job Details: 06/26/2023

"unable to locate unit, 2nd attempt; saved tckt"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Woodbridge, Virginia 22192

Ezra M.

Job Details: 06/26/2023

"installed motor, tested unit, working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Falls Church, Virginia 22046

Lloyd B.

Job Details: 06/26/2023

Cx had Apple appliance out and tell him irt wasn't worth repair. Service declined. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Spotsylvania Courthouse, Virginia 22553

Tanner B.

Job Details: 06/26/2023

"cx declined service , stated she cancelled on friday"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/26/2023

"cx complaint of unit not cooling, checked unit to find frost on evap cover,pulled eav cover to find thermistor reading 14.5 k ohms,found the brwn wire disconected from wire harness,reseated wire in harness tested unit works as designed cx owes for service call cx dose not want list an email at this time"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chambersburg, Pennsylvania

Bernard M.

Job Details: 06/26/2023

"Replaced timer, unit heats and spins with the timer rotating. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Wilmington Manor, Delaware 19720

Taylor F.

Job Details: 06/26/2023

Cx complaint is unit leaking water from the housing. Tested inspected and verifed complaint. Replaced filter housing from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 06/26/2023

cx complaint unit has error code f3e1.inspected unit and got errors f3e1and f8e3.checked pressure hose and hose was clear.checked pressire switch and was good.checked harness and connections and wires were good.unit needs control gave cx a qoute

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Chantilly, Virginia 20151

Richard B.

Job Details: 06/26/2023

CX complant. Washer shakes at end of cycle. Inspected unit and found F5E3 error code for door latch. Ran a drain and spin cycle and unit struggleds to drain fully . Ordering drain pump. Further work needed. RB; ordrng 1 W11458345 (drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Fairfax, Virginia 22033

Richard B.

Job Details: 06/26/2023

CX complant. Dryer not drying . Inspected unit and dryer fails to heat. Vent has good exit outside unit . Checked breaker and breaker is tight and not mushy. Cycled breaker and tested electric . On leg one we get 123 volts but on leg two only 7.5 volts. Advised CX to consult a electrican . Job completed. RB

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Thurmont, Maryland 21788

Sal R.

Job Details: 06/26/2023

"CX complain t was thst that the center burner was too high and the outside burners had no differance form high to low. I found that the LP conversion was not properly completed. I found that the Reg pin was not switched from NG to LP, nor was that center dual burner converted. I was abel to correct concerns and unit test good."

We serviced a

KITCHENAID HOOD

Model KVWB406DSS4

Near Dumfries, Virginia 22026

Robert W.

Job Details: 06/26/2023

Replaced damper and tested unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Triangle, Virginia 22172

Robert W.

Job Details: 06/26/2023

CX Complaint is the upper rack. Inspected unit and found the rail has popped out of rollers keeping upper rack from being used. Fixed rail and tested unit is working properly.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS01

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 06/26/2023

came out to replace parts on unit . disasembled and replaced all parts . tested unit is running as designed .

We serviced a

KITCHENAID COOKTOP

Model n/a

Near Brandywine, Maryland 20613

Shane B.

Job Details: 06/26/2023

cx declined to have me work on the unit. they said they got it working on there own.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/26/2023

"upon arrival cx was still having cooling issues in freezer, found fan running but only partcial frost pattern, unit how has sealed system leak, ordering compressor , RC evap and drier ..... 3 count sealed system.........new icemaker at house; ordrng 1 W11492867 (rc evap) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/26/2023

"cx complaint unit not washing dishes. checked unit, unit displaying f4e3 and f7e1. ran auto test cycle, verified unit has good water flow, come to find defective sump, replaced sump, tested, unit working as designed. secured sump in bin"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Thurmont, Maryland 21788

Sal R.

Job Details: 06/26/2023

I was able to access and replace the adjuster kit. I collected 4120.00 for labor charges via credit card. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/26/2023

"Replaced control and float, checked seal .. tested un it. Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Norfolk, Virginia 23502

Carl A.

Job Details: 06/26/2023

"cx complaint of unit making noise,checked unit to find derbries caught on tub bearing ,removed debreis from tub bear and reseated bearing on tub tested unit works as deisgned"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 06/26/2023

i was able to access unit and replace the right front buner valve as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Marietta, Pennsylvania 17547

Justin L.

Job Details: 06/26/2023

As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Thurmont, Maryland 21788

Sal R.

Job Details: 06/26/2023

CX complai t was that the unit would not dispence water. I found that the pad was jamed. I was able to correct the concern and iunit test good; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Shippensburg, Pennsylvania 17257

Bernard M.

Job Details: 06/26/2023

"Replaced parts, attempted to remove hub and found the screws stripped out and is unable to come out. Ordering screws and basket, basket to be shipped to cx address. Once approved and basket arrives, cx will inspect and call office to set up return; ordrng 6 WP8533953 (screws)s and 1 W10752719 (basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 06/26/2023

Was able to replace control which is shorted. Found icemaker went through rotation and fill. Found rc light not turning on but was getting voltage. Tested auger and and the container bound up and came apart. Ordering light and container and office will need to set return once approved; ordrng 1 W11185686 (container) and 1 W11043011 (led)

We serviced a

N/A N/A

Model PSUEDO

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 06/26/2023

this is a duplicate ticket. spoke to cx and cx had called into ahs instead of via for update and ahs created a new ticket. spoke to office and closing this ticket

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 06/26/2023

cx complaint is the unit displaying F8E1 and not filling. when i arrived the drain line was laying on teh floor going to a drain hole in the floor. i explained to cx the unit cant fill if the drian line doesnt go up the back of the unit. i raised the drain line and zip tied it to a pipe behind the unit so its at the correct height. the drain hose plugs into another drain hose from another unit to reach the hole in the floor. there is no clamp where the 2 lines meet and i dont have 1 so i zip tied that as well. tested unit and it is now workin as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 06/26/2023

please send this ticket back to me tomorrow when service matters is up and running need to order stainless door and deli drawer for unit .; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 06/26/2023

"cx complaint no ice, warmer freezer temperatures - sp w10666205c - special project s71233 - . . . checked unit and found unit will need fridge evap cover for repair to unit . fan intermittently running . also found no frost on freezer evap . ordering all parts for repair . along with control just incase unit is getting stuck in defrost .servicematters down .; ordrng 1 W11610999 (evap) and 1 W10316760 (Temperature Sensor) and 1 W11664342 (control)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 06/26/2023

"replaced door lock, ran test 12, no faults after test cycle, unit working as designed. secured door lock in bin."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Rockville, Maryland 20854

Julian H.

Job Details: 06/26/2023

replaced parts & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Glen Burnie, Maryland 21061

Alexander D.

Job Details: 06/26/2023

cx complaint clicking noise when opening and closing rc door. inspected unit and verified complaint. found noise coming from damper. ordering damper. call cx to schedule return visit once we have eta on part; ordrng 1 W11236851 (damper)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 06/26/2023

"cx complaint that unit is rippingthe gaskjet and starting to have the magnectic strip.. and having closing issues will need W10917313 and call to reschd,.; ordrng 1 W10917313 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 06/26/2023

cx complaint that unit is making loud screeching noise when stops and slows down from spinning and found the unit to be grdining plastic shavings from the pulley wheel. will need the following parts for proper full repair. call when in to correctly schd; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 gearcase (gearacse) and 1 2count (2 count) and 1 LOOK (LOOK) and 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 06/26/2023

arrived @ leasing office and when arrived they were not sure where the unit was like what unit was again.. i belive i thought i knew i drove over to the building and apt. knocked on door which i thought was building 2 apt F no answer and tried several times.. will need to reach backl to the leasing office being hthey were closing and need to find this unit and reschd with us.. we will need the unit to be found and comfirmed at certain lcoation and cal lto return to service not walking from building and building and door to door.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Bendersville, Pennsylvania 17306

Bernard M.

Job Details: 06/26/2023

"Replaced pump and control, recalibrated and ran auto test, unit completed test without further issues. Unit checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 06/26/2023

"Cx complaint unit shows F9E1. Was able to access unit and verify concern. Entered diag and found F9E1 error. Ran diagnostic and found it filled slowly due to valves only partially activating, drained, agitated and spun with no issues. Found issue is pressure related. Ordering valve, control and harness. Once approved and parts are in office will need to contact cx and set return.; ordrng 1 W11568984 (lower harness) and 1 W11510463 (control) and 1 W11220230 (valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 06/26/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near York, Pennsylvania 17404

Fred G.

Job Details: 06/26/2023

i was able to access unit and replace all parts as per previous tech. I found all 5 burners now lit and work as design. unit checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/26/2023

"i first took temps and found 4 degrees FC, 34 degrees RC. i took thermistor reading and found 6k RC and 9.4k FC. I found defrost thermistor read 13k. I then pulled unit into a 30 inch vacuum and found the needle moved about 2 psi after shutting guages. I then pressurized system to 140psi of nitrogen and found unit lost about 10psi right away. i used mega bubbles and wiped all joint I brazed and found 0 bubbles. called TL (SR7736640514) TL said unit will be set to the exchange program. I received the text comfirming that. i did charged system with 56gs of R600A to get the unit working until it is exchanged."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 06/26/2023

cx complaint right door gasket is falling off and left side door is not closing correctly. inspected unit and found right side RC door gasket has failed and is allowing warm air to enter RC. I was able to replace right side RC gasket and used a heat gun to form gasket to mold to body of unit. I then found left door mullian was dragging on RC liner. I was able to adjust mullian and found door now closed correctly. unit now checks good.; ordrng 1 looklook

We serviced a

KITCHENAID RANGE

Model KFDC500JSS01

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/26/2023

"Replaced parts per previous tech, all burners ignite after sparking and flames are adjustable. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/26/2023

"Cx complaint unit makes noise. Ran normal cycle and could hear slight sqeaking noise. Accessed and removed drum, found the pulley getting tight and rollers wearing down. Replaced pulley and 2 rollers, placed drum in and ran normal cycle, unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Williamsburg, Virginia 23185

Orbie

Job Details: 06/26/2023

"removed old blower wheel and motor, went to put new motor in to find unit was damaged. reordering motor.; ordrng 1 w11549461 (motor)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Suffolk, Virginia 23434

Justin W.

Job Details: 06/26/2023

replaced door after replacing cx pointed out his rc door is rusting. checked unit to find ss rc door rusting. ordering ss door to be replaced.; ordrng 1 LW10803941 (rc door grey) and 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/26/2023

Unit with stuck broil relay on control broil element does not shut off upon reaching preheat; ordrng 1 W11544349 (Cntrl)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV5

Near Richmond, Virginia 23236

Joseph D.

Job Details: 06/26/2023

found burner plate not secured to cabinet of unit with improper screws replace screws and seated burner plate properly and bake igniting as designed

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 06/26/2023

"Cx complains that some lights on rc not working, inspected unit found a services poitner W11460554 Scode S191AQ Cover part and labor Replaced freezer led, reset power, unit tested ok"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Arlington, Virginia 22203

Lloyd B.

Job Details: 06/26/2023

Scheduled for 6/28; saved tckt

We serviced a

ADMIRAL COFFEE-MAKER

Model n/a

Near Crofton, Maryland 21114

Alexander D.

Job Details: 06/26/2023

got oil change at 7101 Ritchie Hwy Glen Burnie 21061

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, Delaware 19945

Michael E.

Job Details: 06/24/2023

CX complaint: F8E4 error code. Tested and verified complaint. I found water in the drtip pan. I was unsuccessful in recreating the leak but i was able to get a 40-50 degree turn on the watert inlet connection. Testeed uniy and it is now working proiperly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW1

Near Selbyville, Delaware 19975

Michael E.

Job Details: 06/24/2023

"CX complaint: broken cooktop. Inspected and verified complaint. I quoted CX price to replace the cooktop. CX paid in full for service, labor, S&H and part. No money owed opon repair visit. CX would like this repairt before July 4 if possible. Cannot reschedule diue to SO part.; ordrng 1 W11183715 (cooktop)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Selbyville, Delaware 19975

Michael E.

Job Details: 06/24/2023

"CX complaint: shirt stuck in lock and it wont unlock. Testeed and verified complaint. I was able to get the shirt out, tested unit and lock not latching properly. I found the problem was from the strike. Replaced strike, tested unit and it is now working properly. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (STRIKE van stock) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/24/2023

"CX complaint: IB filling with solid ice. Tested and verified complaint. IM fill is spilling into IB. I found filter clogged and with the lower water flow, the water is coming off the inlet in a funny way and landing on the ledge behind the IM. I disengaged the filter and tested and IM is now filling properly. Informed CX of findings. Unit is working properly. CX paid 120.00 for service by check. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/24/2023

CX complaint: F2E2 error code. Tested and verified complaint. Internal UI fault. Replaced console and synchronized UI. Tested airflow andf unit failed in the red. I advised ZCZX to have venting cleaned out or replaced. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/24/2023

CX complaint: lights were hesitating on coming on. This effect stopped a day or 2 prior to this visit. Tested switches and they are working properly and all lights are on. Suspected that frost impeded the switch but then cleared. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Salisbury, Maryland 21804

Michael E.

Job Details: 06/24/2023

"CX complaint: unit not heating on regular cycle. Tested and verified complaint. Heater comes on with some cycles but not others. No error codes. Diag cycle only runs for 2-3 seconds. Tested voltage at recep and term block and voltages are correct and there is no voltage drop. All plugs are secure. Tested again and regular is now heating until i put unit back together, then it went back to slight heat. Bulky still running heater as normal. Ran diag cycle again and now diag cycle is running. This seems to be a wiring problem. Ordering main harness and control (just in case). Cannot reschedule due to only 1 harness on system; ordrng 1 W11664629 (main harness) and 1 W11618916 (ACU)"

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Salisbury, Maryland 21804

Michael E.

Job Details: 06/24/2023

CX complaint: not drying. Tested and verified complaint. I was not getting heat in dry cycle. At control and at element i was getting reading of 17olms which is more than 10% out of range. Ordering heater. Cannot reschedule due to only couple left on system.; ordrng 1 W11314664 (heater)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Delmar, Maryland 21875

Michael E.

Job Details: 06/24/2023

Replaced the bellow gasket as per previuous diagnosis. Tetsed unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near North Potomac, Maryland 20878

Julian H.

Job Details: 06/23/2023

GOT HERE tested & compressor not turning on cut into system replaced parts pulled into a 30 inch vacuum & holding charge with 64gr of R600A MUST WAIT 24 HRS TO COOLD OWN 48 TO 72 TO SEE ICE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 06/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inverter and compressor tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 06/23/2023

Cx complaint loud grinding metal on metal ordering the gearcase and splutch for return visit ; ordrng 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/23/2023

Removed and replaced the lid lock tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Newport News, Virginia 23605

Justin W.

Job Details: 06/23/2023

replaced console performed test 12. unit working as designed placed console in bin for core

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Myersville, Maryland 21773

Ken M.

Job Details: 06/23/2023

"Drain tube, brackets, shelves, and service kit installed. Applied steam to the fresh food evaporator drain to open it up and confirmed good flow. Unit reassembled. Found the freezer LED is out. Per SP W11460554H, ordering updated LED. Bill parts and labor to S191AQ.; ordrng 1 W11601310 (led - fc)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE05

Near Harrisburg, Pennsylvania 17111

Cody H.

Job Details: 06/23/2023

"cx complains unit makes rattling noise when closing the door. Unit is closing and sealing correctly. This issue would be cosmetic and not covered past cosmetic period. CX also complains unit ice drawer is not pulling out, found slider to have failed and will need replaced on the left side. Ordering slider to replace left side slider than had failed. Office to schedule with cx when part arrives.; ordrng 1 2306117 (slider)"

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