Service History 436 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21702

Sal R.

Job Details: 06/26/2023

"Per the previouse tech, I was able to access and replace the lower harness. I then tested unti and unit test good."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Newark, DE 19711

Taylor F.

Job Details: 06/26/2023

"Cx complaint is poor cooling performance and low ice production. Tested inspected and could not verify complaint. Cx was having freezing on top shelves, which mostly consisted of fruit and vegtables. All of the products were pushed to the back of the shelves blocking airflow. This caused the freezing on the top shelves. Because the cx was having the freezing, the temp was lowered in the RC causing the FC temp to raise as well due to it not having its own thermistor. Also leveled doors for cx. Unit is now working as designed. Job is complete."

We serviced a

KITCHENAID OVEN

Model KEMS378SSS05

Near Glenwood, MD 21738

Marc M.

Job Details: 06/26/2023

"cx complaint unit not powering on. however when cx turned the circuit breaker back on the unit powered right up. cx stated that had not worked any of the 3 times he attempted cycling power. checked diagnostics entry and found f6e0 at MW Ui/ no errors at Oven Ui. with MW Ui being NLA, contacted Techline to review findings (ServiceMatters also down). Techline confirmed that with the F6e0 and the Ui being NLA that there is an inherent risk when replacing the MW control that the unit will still have a failure within the Ui. explained issues to cx and cx declined repair attempt. collected only for service call. Sr7736716585"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

John P.

Job Details: 06/26/2023

"Prior to instaling trim found wrong trim ordered, ordering correct trim.; ordrng 1 W10606806 (trim) and 1 W10606802 (trim) and 1 W10606803 (trim)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Baltimore, MD 21209

Marc M.

Job Details: 06/26/2023

installed mullion and dried all water. confirmed all gaskets are sealing properly and confirmed heater status still at 100% in diag. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Newport News, VA 23607

Lucas R.

Job Details: 06/26/2023

"upon arrival found compressor hot to touch, discoloraton in evap compartment, replaced compressor drier and evap, vacuumed to -30'hg 20 min, charged, low pressure at 0, unit working as designed."

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HB01

Near Columbia, MD 21045

Robert L.

Job Details: 06/26/2023

"cx complaint not making ice, found unit in standby, turned unit flushed but didnt drain, pulled out (see pic), drain kinked and too long, removed extention aligned gravity drain hose, unit filled and recirculated, compressor and fan on, cold place had frost on bottom, ice formed and heatr grid hot, tested all ops ok......... flooring uneven and drain in floor raised , unit sits on top and wobble slightly but is secureand will drain properly, cx not availble upon departure"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, VA 23223

Chris B.

Job Details: 06/26/2023

cx comp unit will not power on insp unit conf cx comp found tub fiull of water and clothes and door locked removed water and clothes foudn dp open ordering drain pump wire harness conrtol and ui no green light on control did find 120v at control; ordrng 1 W11419171 (control) and 1 W11478526 (ui) and 1 W11396717 (drain pump) and 1 W11568984 (harness)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fairfax, VA 22031

Jason A.

Job Details: 06/26/2023

CX complaint WASHER shaking. Found screws are loose & inner tub has abnormal movement. Unit is level. Checked under unit. 2CountTUB > JJ; ordrng 1 W10528947 (hub assym) and 1 W11454734 (Gearcase) and 1 2CountTUB (2CountTUB) and 1 W10752719 (inner tub)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Newport News, VA 23606

Lucas R.

Job Details: 06/26/2023

"replaced drive assembly, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/26/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the Im to have 120VAC but not responding. Replaced the IM from pre id and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Ashburn, VA 20148

Richard B.

Job Details: 06/26/2023

"CX is refusing service at this time because they , CX thought this repair was covered by toll brothers the builder. CX stated she reported this to toll brothers within 30 days of getting house. Advised CZX 120 service call + 110 labor + shipping + part = tax . CX will get with toll brothers and get it straight. RB CX; saved tckt"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/26/2023

"blower wheel cracked, tried too remove but wheel is stripped / stuck on motor .. needs to be broken off / motor swapped ..; ordrng 1 W11549461 (motor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bealeton, VA 22712

Robert W.

Job Details: 06/26/2023

"CX Complaint is the unit isnt heating. Inspected unit and found unit is operating just not heating pulled unit and found the thermostat is popped element is good thermal fuse is good, Replaced Tco and tested unit is heated advise CX to have vents cleaned."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Columbia, MD 21045

Robert L.

Job Details: 06/26/2023

"cx complaint drying dishes, cx had ran unit to show, found ceiling of unit dripping, found no rinse aid in dispenser, found no error stored, ran full diagnostic and heater tested ok, instructed priming hot water, importance of rinse aid, set to max and filled for cx, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Powhatan, VA 23139

Joseph D.

Job Details: 06/26/2023

Replaced failed ice maker unit cycle properly temperatures correct the fans working no other issues detected

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bowie, MD 20715

Leon

Job Details: 06/26/2023

cx complaint error code 4-3-dw not washing popping up. confirmed issue replaced control and sump with motor. tested unit for operation and leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Palmyra, VA 22963

Kyle A.

Job Details: 06/26/2023

Cx conplaint of unit leaking water. Did confirm drain hose bitten through by mice. Informed cx she must have exterminator out.; ordrng 1 W11414944 (Drain hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Staunton, VA 24401

Eric F.

Job Details: 06/26/2023

"Confirmed cx complaint unit leaking. Found malformed gasket letting water pass around door. Replaced with pre-id'd gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model DU850SWPB0

Near Hampton, VA 23669

Carl A.

Job Details: 06/26/2023

"cx complaint of unit not washing and driying dishes, also of a burning smell,checked unit to find heating emelemnt had fialed due to water leaking from heaitng element and damage to wire harness and lement opened ordering parts needed for repairs; ordrng 1 3369015"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Washington, DC 20012

Brian F.

Job Details: 06/26/2023

"Cx states water leaking from freezer, inspected and confirmed. Found IM fill tube frozen, causing water to leak into FC every time IM tried to fill. Cleared ice from FC, filled gap in foam next to fill tube, IM mounting screws loose, not able to be tightened fully. Applied teflon tape to threads to help screws bite better when reinstalling IM, jumped and filled IM. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 06/26/2023

replaced tub tested unit insp for leaks unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 06/26/2023

dryer door not closing also damage to clothing replaced hinges and found sensor bars failed and causing damage to clothing 14 in stock ordering 2 sensor bars; ordrng 2 WP3387223 (sensor bars)s

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2089AEP14

Near Herndon, VA 20170

Christian C.

Job Details: 06/26/2023

Cx complaint frosting in FC section. Inspected unit frost pattern is only on top of evap. Tested compressor unit is pulling 2.09amps. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dover, PA 17315

Fred G.

Job Details: 06/26/2023

cx complaint unit is leaking from underneath. inspected unit and found unit is leaking from the float. unit also needs sheild due to it no longer fitting under unit. unit needs float to correct issue. once part is approved please contact cx and set up areturn visit.; ordrng 1 WPW10346525 (float) and 1 W11172908 (sheild)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/26/2023

Cx complaint when closing the refrigerator door it pops open the freezer door. Educated cx that when door is closed it forces air into cabinet causing air to be trap has to come out/burp somewhere so it pops door this is normal to happen and indicates a good deal unit is

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near New Cumberland, PA 17070

Cody H.

Job Details: 06/26/2023

"CX complains unit is not running cycle. Found unit has 240vAC. Unit will power on but will not heat or rotate. Found fuse to have failed and was causing open. Checked to ensure other parts were not effected, element reads 9.6 ohms, tco reads 0.0 ohms. thermistor reads 12.8k ohms at room temp. and thermostat reads 0.0 ohms. Replaced fuse and retested unit. Unit is now heating up and rotating as it should. Unit is now working as designed, no further work needed. Cx states they are aware of duct issue at exit, reccommended CX gets ducting fixed to avoid having issue in future. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Reston, VA 20191

Christian C.

Job Details: 06/26/2023

Cx complaint unit is dispensing water slowly and ice cubes are hollow. Inspected unit and water is dispensing slowly with or without filter in. Tested incoming water it is strong. Tested water coming out of inlet valve and it is weakened. Ordering inlet valve. Cx paid in full.; ordrng 1 WPW10238100 (inlet valve)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Williamsburg, VA 23185

Orbie

Job Details: 06/26/2023

"cx complaint unit stops in middle of cycle. checked unit found FAE2, F9E1. drain pump functioning in test mode multiple times. 0.3ohm to vent wax motor, OL clicked in. also good. ordering control to complete repair.; schdld next appmnt for 6/28 WED !"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lusby, MD 20657

Shane B.

Job Details: 06/26/2023

cx cancelled the appointment at the door. he said a family emergency came up and they cant pay for service right now. i didnt enter the house.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Chantilly, VA 20151

Richard B.

Job Details: 06/26/2023

"CX complant. Washer dosent stop spin cycle.. Bleach remains and door is hard to close .. inspected unit and found no error codes , Unable to look up service pointers due to Servicematters being down. Found pressure hose free of debris and holes , Remember a service pointer for bleach not getting picked up in dispenser drawer. Ordering control , and dispenser drawer. and door latch. Further work needed. RB; ordrng 1 W11583890 (control) and 1 W11524105 (dspenser) and 1 W11565030 (door latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Dunkirk, MD 20754

Shane B.

Job Details: 06/26/2023

cx is just moving into the house and ran dishwasher for the first time. it started leaking from the bottom middle of the door i saw no visable damage to door or tub. checked for codes and found none saved. ran service cycle with no leaks. ran normal cycle with no leaks. cx is using store brand detergent that does not say HE on it. advised cx try an HE detergent and see if it leaks. cx will use unit and call back if issue returns. currently working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Chantilly, VA 20151

Richard B.

Job Details: 06/26/2023

"CX complant. Door dented and rusted. Prior diagnosis found unit needs right door , crsper and badge. After inspecteing door with CX the bottom hinge cover is damaged and unaceptable. Reordering door, . Further work needed. RB; ordrng 1 lw10912075 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/26/2023

"Cx complained the unit made noise. Inspected the unit and found that there was an ice buildup on the fc evap. Turned the heater on in diagnostics so it is not a defrost issue. Unit needs new rc evaporator, drier and compressor. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 W11492867 (evap)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/26/2023

Replaced Control and UI unit calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/26/2023

Cx complained of a damaged handle and no cool. Installed new heater and handle and the unit shall defrost and there is no longer damage. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Bowie, MD 20715

Leon

Job Details: 06/26/2023

cx complaint dryer would not close. inspected unit found damaged hinges. replaced hinges and tested machine now working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Smithfield, VA 23430

Justin W.

Job Details: 06/26/2023

cx complaint unable to cancel cycle. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11660284 (console) and 1 W11632709 (ui)

We serviced a

KITCHENAID ICE MAKER

Model KUIC15POZP2

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 06/26/2023

"Cs unit wont stop making ice, confirmed complaint. Found ice level sensor reading 7k ohms with no ice touching it.Ice was about half inch bellow the sensor. Unit is making ice perfectly. I pilled up the ice on top of the sensor , about 3 minutes later unit stopped making ice thermistor reading 10k ohms . I them put warm water on a rag and warmed up sensor again. Unit started cycling making ice again.Ice level sensor is working properly.Advised customer of findings and showed him. Unit is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/26/2023

"Replaced pump, ran normal cycle and pump activated spraying arms around, unit checks good"

We serviced a

JENN-AIR RANGE

Model JDRP436WP03

Near Manassas, VA 20112

Robert W.

Job Details: 06/26/2023

"CX Complaint is the display not working. Inspected unit and found display not working properly cycled power nd found display started to work then while operating oven UI started to not respond again connections are good, Ordering UI and Control; ordrng 1 WPW10464535 (UI)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/26/2023

"Cx complaint unit is stuck and doesn't complete cycles. When arrived the basket/tub assembly was stuck under the front angle iron. Accessed and pushed down on basket toremove from under metal. Entered diag and found no error codes. Ran test and found water had slow flow when filling. Found the dispenser housing leaking when fixing bascket. Ordering inlet valve, once approved contact cx to reschedule; ordrng 1 W11172234 (inlet valve housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 06/26/2023

"cx complaint unit not functioning. checked unit verified complaint. found humming from capacitor. replaced capacitor, tested unit. working as designed.; ordrng 1 W11395618 (capacitor OA/VS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Fulton, MD

Robert L.

Job Details: 06/26/2023

"cx complaint leaking out front and low pressure at dispenser, found water supply kinked behind unit, rerutyed line pressure returned to dispenser, found water under RC drawer, found drain clogged, cleared drain and grommet water started pouring thru, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/26/2023

"installed new lid , tested unit. Job complete"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Chester, VA 23836

Chris B.

Job Details: 06/26/2023

apon arrival unpackaged new cooktop to find it to be scratched as well did try to buff out glass with glass cooktop polish and clean micro fibre wrag culd not get scratches out of glass called tech line spoke with butch satted refer cx to call cx service sr#7736364745

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Catlett, VA 20119

Robert W.

Job Details: 06/26/2023

CX Complaint is the unit isnt heating. Inspected unit and ran diag and found unit has heater error ran cylce and unit didnt het ohm out element kinda out of range control not sending power to element. Ordering Control and element.; ordrng 1 W11087226 (Control) and 1 W10518394 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Elkridge, MD 21075

Robert L.

Job Details: 06/26/2023

"cx complaint not draining again, found f9e1, pump activated twice when moving harness once drained, pump would not actiate, redid harness connection to pump checked for continuity, found 0v off control control shorted, ordering control and pump , will reuse harness on return (at house); ordrng 1 W11513246 (control) and 1 W11399437 (pump)"

We serviced a

WHIRLPOOL OVEN

Model WFC150M0EW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/26/2023

unit needs new control for oven not heating/ light out in oven .. also needs elements and switches for element short cycling ..; ordrng 2 W11371990 (element)s and 1 W11122555 (control) and 1 WP3148953 (switch lf) and 1 WP3149404 (switch rf)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Catlett, VA 20119

Robert W.

Job Details: 06/26/2023

"CX Complaint is the unit isnt starting. Inspected unit and found the PTS switch very stuff not pushing. Unit is getting good power, Replaced switch and tested unit is working properly."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near Brandywine, MD 20613

Shane B.

Job Details: 06/26/2023

unboxed new parts and found one of the FC bins was damaged. the front was broken off and shattered. i installed all other parts without issue. reordering FC bin.; ordrng 1 w11387053 (freezer bin)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Davidsonville, MD 21035

Leon

Job Details: 06/26/2023

cx complaint unit would not cut on. replaced UI and tested machine now working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Upper Marlboro, MD 20774

David J.

Job Details: 06/26/2023

"Cx complaint unit had sparks inside unit. Arrived and inspected unit. Found rack had touched cabinet wall while cooking, marks were left on cabinet and rack holders. Replaced 3 rack holders and ordering touch up paint for the return visit. Called whirlpool safety SR#7736684729 Explained to them the situation. Picture of pop in SD pics. Will return with touch up paint once it arrives. ; ordrng 1 W10134625 (Apollo gray touch up paint) and 1 Look (Look)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Shady Side, MD 20764

Shane B.

Job Details: 06/26/2023

"installed fuse and tested unit for cx. unit is running and heating, air flow meter shows good air flow for all dryers. unit is working as desgined."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22205

Lloyd B.

Job Details: 06/26/2023

"Cx complained of a noise. Inspected the unit and found that when the water is done being dispensed, the valve could be heard but that is normal.. In diagnostics step 121, the damper however, is noisy. Unit needs new damper; ordrng 1 WPW10594329 (damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Newport News, VA 23608

Lucas R.

Job Details: 06/26/2023

"pressurized system, found no leaks, replaced compressor, and drier, presuurized again, found no leaks, vacuumed and charged 43 oz. advised cx to monitor, unit workong as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Eric F.

Job Details: 06/26/2023

"Installed belt, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lititz, PA 17543

Justin L.

Job Details: 06/26/2023

As per previous visit was able to access unit and replace parts. Tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Columbia, MD 21046

Robert L.

Job Details: 06/26/2023

"cx complaint not drying dishes, found no errors stored found no rinse aid in dispenser, ran diagnostics, heater activated , filled rinse aid with sample, cx to purchase more, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model krsc503ess00

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/26/2023

"CX complaint frost in the Rc.Inspected unit, found Rc evap not defrosting, fan working ok. Found also rusted drip pan and clogged drain tube. Quoted repair $464.64 with $125 labor for Rc drip pan W11162078, drain tube W11409190 and defrost thermistor W10316760 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube) and 1 W10316760 (Rc defrost thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21230

Marc M.

Job Details: 06/26/2023

confirmed no frost pattern with compressor running as well as condenser fan. evacuated what was certainly a full charge from the system. installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 134a and tested. unit developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM01

Near Greenbelt, MD 20770

Sherwood

Job Details: 06/26/2023

cx complaint arm has broken. arrived today and i did confrim arm is defective and may not stop ice when full. advised cx to monitor ice production until we get part.; ordrng 1 w11342242 (shut off)

We serviced a

WHIRLPOOL RANGE

Model IGS900DS05

Near Riverdale Park, MD 20737

Sherwood

Job Details: 06/26/2023

called office they nsaid they accidently returned the part. so they are reordering and they will reach out to cx regarding return; snapped 4 QuickPics

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Seaford, DE 19973

Michael E.

Job Details: 06/26/2023

CX complaint: no herat. Te4wsted and verifdied complaint. TCO high limit failed continuity test and unit failed air flow test. Replaced TCO sensors. Informed CX of vent findings. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MTW5600TQ2

Near Severn, MD 21144

Alexander D.

Job Details: 06/26/2023

"cx complaint after washing a rug by itself unit started shaking excessively during spin. inspected unit and verified complaint, shakes in spin with no clothes inside. checked under unit, no springs broken, coupler isnt broken but the rubber is starting to wear out, dont think thats cause of shaking though. found gearcase is starting to leak oil, pic saved. ordering gearcase and returning with coupler. quoted 619.07, paid in full with c/c. parts in stock @tribles. called office and scheduled return visit for 6/30; ordrng 1 3360629 (gearcase)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM00

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 06/26/2023

replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Lancaster, PA 17603

Justin L.

Job Details: 06/26/2023

"Cx complaint lights not on. Was able to access unit and found faulty switch. Replaced with one from van stock. Unit now checks good no further work needed.; ordrng 1 W11384469 (door switch (JL VS)), used 1 W11384469 (door switch (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Chesapeake, VA 23320

Zachery R.

Job Details: 06/26/2023

"cx compliant noisy operation, checked unit, rc at 39 degrees, fc at -1 degrees, removed rear panel, applied insulation around filter drier so it would rub on suction line. when i pushed unit back into cabinet heard rattling like sound. come to find defective fan scroll allowing condenser fan blades to hit scroll, tried adjusting, no luck. ordering fan scroll to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10570380 (baffle-air)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ 08

Near Frederick, MD 21702

Sal R.

Job Details: 06/26/2023

"CX complain t is that the unti has surface scratching on then keypad. Unit is with in the 1st 30 dfays of ownership. I attempted to replace keypad , but found new control has broken clip. I am reordering 1 control # W11175577. Once part is avalible, please have somoene form teh office call to set a return date.; ordrng 1 W11175577 (console control.)"

We serviced a

MAYTAG OVEN

Model MGR8674AS1

Near Ashburn, VA 20147

Simon

Job Details: 06/26/2023

CX complaints oven not heating properly .inspected unit ignater clicking but not ignate .replaced both broil and bake ignaters .UNIT tested bake and broil preheating 350f in 10 min.unit works as designed.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/26/2023

Cx complained the unit made noise. Inspected the unit and found that ice hitting is hitting the fan. Made sure there are no gaps in the gasket to allow air in. Unit needs new evap fan motor; ordrng 1 W11610999 (evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Parkton, MD 21120

Drew B.

Job Details: 06/26/2023

replaced all parts now fills and started mnaking ice.

We serviced a

WHIRLPOOL FREEZER

Model KBSN602ESS01

Near Williamsburg, VA 23188

Orbie

Job Details: 06/26/2023

cx complaint unit lights dim in freezer and some out in fridge compartment. verified cx complaint. under special project (W11606409) (S84638) P+L covered for leds. rescheduling for 6/29.; ordrng 4 W11632139 (led)s

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rocky Ridge, MD 21778

Sal R.

Job Details: 06/26/2023

"No answer at door. Called office , office called CX and call was canceled. I was advised by keyon to move on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burke, VA 22015

Demonte S.

Job Details: 06/26/2023

Inspected the unit. Found that the cx is saying that the Water Filter will not close. Checked the Water Filter. Everything is good with the Water Filter. I then closed the Door to the Water Filter. Dispensed 6 cups of water from the Dispenser. Filter Head Door is staying closed. ( Advised the cx that they will need to push the door close with a little bit of force. ) Ubit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Taneytown, MD 21787

Sal R.

Job Details: 06/26/2023

"Per the previouse tech, I was able to access and replace the spin basket and the bezel. I then recalibrated the unit and compoleted a auto test. I found the unit tobe opperaitng as designed. UNit test good. Please see SR# 7736503253.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JSC24C8EAM00

Near Severn, MD 21144

Alexander D.

Job Details: 06/26/2023

"cx complaint neither section cooling properly. inspected unit and verified complaint. compressor runs good, fans are running but no frost on either evap. found uv dye leaking at rc evap connection, pic saved. ordering rc evap, compressor and uv dye drier. 3 ct SS tech only. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10643261 (rc evap) and 1 WPW10143759 (uv dye drier) and 1 W10309988 (compressor) and 1 LOOK (LOOK)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Reston, VA 20191

Christian C.

Job Details: 06/26/2023

Cx complaint unit is not drying dishes completely. Inspected unit no errors stored. Ran through diag cycle no issues. Cx has no rinse aid. Advised cx to use rinse aid.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manassas, VA 20109

Daniel J.

Job Details: 06/26/2023

weak cool in fridge and freezer removed evap frost pattern normal test three damper opening and closing no movement from fan checked for obstruction none present replaced fan motor with harness test 3 again now fan turning and movinng air reitalled evap cover let unit run temps in fridge section dropping

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Parkton, MD 21120

Drew B.

Job Details: 06/26/2023

"cx complaint that unit is had the stem on the lower a=spray arm had broken off..and and melted on the heating element.. and needs new spray arm. will need.. can we ship just to cx for faster delivery,..; ordrng 1 W11579565 (lower spray arm 0@trbles)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bowie, MD 20715

Leon

Job Details: 06/26/2023

cx complaint washer not working. inspected and found motor not working in agitation mode. ontrol was giving enough voltage but motor was not reading. determined a new motor is needed.; ordrng 1 W11283592 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, MD 21102

Drew B.

Job Details: 06/26/2023

replaced and now more leveled and all we can do. checks good.

We serviced a

KITCHENAID MICROWAVE

Model KHMS2040BSS2

Near Arlington, VA 22201

Lloyd B.

Job Details: 06/26/2023

Cx complained the unit did not operate. Installed 2 of the 3 switches that were ordered and the unit still does not start. Inspected the unit and found that the one switch that is needed is testing open.. Unit needs new door switch; ordrng 1 W10727360 (door switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Newark, DE 19702

Taylor F.

Job Details: 06/26/2023

Cx complaint is dispenser not functioning properly. Tested inspected and verifed complaint. Found the dispenser door to be defective and not closing or opening. Replaced dispenser from pre id and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Delmar, MD 21875

Michael E.

Job Details: 06/24/2023

Replaced the bellow gasket as per previuous diagnosis. Tetsed unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Salisbury, MD 21804

Michael E.

Job Details: 06/24/2023

CX complaint: not drying. Tested and verified complaint. I was not getting heat in dry cycle. At control and at element i was getting reading of 17olms which is more than 10% out of range. Ordering heater. Cannot reschedule due to only couple left on system.; ordrng 1 W11314664 (heater)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Salisbury, MD 21804

Michael E.

Job Details: 06/24/2023

"CX complaint: unit not heating on regular cycle. Tested and verified complaint. Heater comes on with some cycles but not others. No error codes. Diag cycle only runs for 2-3 seconds. Tested voltage at recep and term block and voltages are correct and there is no voltage drop. All plugs are secure. Tested again and regular is now heating until i put unit back together, then it went back to slight heat. Bulky still running heater as normal. Ran diag cycle again and now diag cycle is running. This seems to be a wiring problem. Ordering main harness and control (just in case). Cannot reschedule due to only 1 harness on system; ordrng 1 W11664629 (main harness) and 1 W11618916 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Berlin, MD 21811

Michael E.

Job Details: 06/24/2023

CX complaint: lights were hesitating on coming on. This effect stopped a day or 2 prior to this visit. Tested switches and they are working properly and all lights are on. Suspected that frost impeded the switch but then cleared. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Berlin, MD 21811

Michael E.

Job Details: 06/24/2023

CX complaint: F2E2 error code. Tested and verified complaint. Internal UI fault. Replaced console and synchronized UI. Tested airflow andf unit failed in the red. I advised ZCZX to have venting cleaned out or replaced. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS00

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/24/2023

"CX complaint: IB filling with solid ice. Tested and verified complaint. IM fill is spilling into IB. I found filter clogged and with the lower water flow, the water is coming off the inlet in a funny way and landing on the ledge behind the IM. I disengaged the filter and tested and IM is now filling properly. Informed CX of findings. Unit is working properly. CX paid 120.00 for service by check. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Selbyville, DE 19975

Michael E.

Job Details: 06/24/2023

"CX complaint: shirt stuck in lock and it wont unlock. Testeed and verified complaint. I was able to get the shirt out, tested unit and lock not latching properly. I found the problem was from the strike. Replaced strike, tested unit and it is now working properly. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (STRIKE van stock) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW1

Near Selbyville, DE 19975

Michael E.

Job Details: 06/24/2023

"CX complaint: broken cooktop. Inspected and verified complaint. I quoted CX price to replace the cooktop. CX paid in full for service, labor, S&H and part. No money owed opon repair visit. CX would like this repairt before July 4 if possible. Cannot reschedule diue to SO part.; ordrng 1 W11183715 (cooktop)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 06/24/2023

CX complaint: F8E4 error code. Tested and verified complaint. I found water in the drtip pan. I was unsuccessful in recreating the leak but i was able to get a 40-50 degree turn on the watert inlet connection. Testeed uniy and it is now working proiperly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/23/2023

"cx complaint the unit is not sealing allowing moisture to build up in freezer. checked the unit and found that the freezer door was not able to close all the way to seal the gasket. therefore, ice is forming inside the freezer at the top corner. this is also allowing moisture to build up on the outside of the ice chute. unit needs a new door to resolve the issue. went ahead and sealed the cabinet so if the door does not fix the issue. than the cabinet itself must be warped not allowing the seal to be performed when shutttingf the door. the door is in a tight space with an island right in front of it. recommend a second tech so i dont damage the unit, new door, or myself while installing the door.; ordrng 1 W11566705 (stainless door) and 1 W11098702 (ice chute)"

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFS5

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/23/2023

cx compliant the unit is not heating up in the oven. error code f3e0. checked unit and found out of range sensor and a control that had signs of an infestation. no live bugs found. replaced the control and the sensor. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/23/2023

"cx unit is a GE not owned by whirlpool. asked her if she had any other units and cx stated she does not. therefore, i recommended her call lowes and tell them to sned a GE tech out. cx agreed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Frederick, MD 21703

Ricardo S.

Job Details: 06/23/2023

"Cx complains that the unit not washing dishes.. inspected unit, motor makes a clicking noise, faulty motor, connection cks ok, replaced sump pump assy, reset power, unit tested and dw wotks fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Haymarket, VA 20169

Ezra M.

Job Details: 06/23/2023

"not drying, error f7-e1, tested heater, OL. will need new heater. replaced heater, verified heating with diag cycle."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs571cihz04

Near ,

Michael E.

Job Details: 06/23/2023

"CX complaint: no cool. Tested and verified complaint. Compressor amp draw at 0.23 amps. Called MM and went over findings. Also no frost pattern. Ordering compressor, evap, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to no one on site.; ordrng 1 W11580057 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub) and 1 WPW10143759 (dryer)"

We serviced a

JENNAIR OVEN

Model JJW8627DDS

Near Potomac, MD 20854

Brian F.

Job Details: 06/23/2023

"Cx states ovens not working, entered diagnostic mode, found saved 1d12 1d11 (Runaway temperature (650?F), door unlocked). Tested both temp sensors, both read 1080 ohms, in spec for rom temp. Powered unit back on, unit started working after power cycle, heated both ovens to 350 with no issues. If errors return unit would need control board (74009715) board is no longer available from Tribles."

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