We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Lititz, PA 17543
Justin L.
Job Details: 07/08/2022
"Cx complaint that unit not making ice after last repair. Was able to access unit and found mold empty. Ran test 56 and E0, test 57 unit went through harvest, 45 icemaker filled, icebox fan running and works in test 36 as well. Checked temps and found 1F in FC and 38F in RC along with ice box temp of 33F. Tested optic in test 15 and it passed. P7-1 to P7-2 was 10K Ohms and P8-1 to P8-2 was 7.65K Ohms Contacted techlineand spoke to Rich. Possibly High voltage board, dual valve, and user interface but unable to tell. Quoted cx for the parts techline suggested and cx does not want to repair. No further work needed"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Potomac, MD 20854
Julian H.
Job Details: 07/08/2022
CX complaint about unit's gas not shutting off on lf burner found an issue with stems they have to be side ways to shut pass of gas need asm for lh side; ordrng 1 W11320017 (valve manifold lh)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit found ice maker will not cycle and is stuck in 45 degree angle ordering new ice maker assy ; ordrng 1 W11546935 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KGSS907SBL02
Near Potomac, MD 20854
Julian H.
Job Details: 07/08/2022
GOT HERE CX states that call was done by somebody else already
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Partlow, VA 22534
Thomas B.
Job Details: 07/08/2022
Cx complaint unit is not working properly inspected unit found cold water filter clogged removed and cleaned reseated tested unit now functions normally showed cx this and how to fix this is due to well pump system
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ00
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/08/2022
"cx complaint unit not making ice and no water. upon arrival checked temps, fc at 0, rc at 38, checked icemaker, icemaker would not harvest, unit has decent water pressure, checked valve, valve is defective, ordering valve and icemaker to complete repair.; (created new UIS, deleted prior attachment to UisID 415302), ordrng 1 WPW10279866 (valve) and 1 WPW10238100 (valve-inlt) and 1 W11542654 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/08/2022
Cx complaint is that the unit is making a noise when its running. Upon arrival I found that the unit is making a grinding noise when agitating. I removed the rotor and found that the slider is seperated and is grinding on the rotor. I also found that the rotor and slider both have oil on them from the gearcase. I am ordering the gearcase and rotor and will use the slider on retrun. I was able to schedule the return for Tuesday 7/12 anytime.; ordrng 1 W11393685 (Gear case) and 1 W10754161 (Rotor)
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SSS04
Near Silver Spring, MD 20910
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not turning on the lower oven and the top broiler is not turining on. I tested the unit and found the top broiler only half is working. I pulled unit out and found the unit had a bad lower fuse. Unit needs new fuse. the customer had a new broiler from the last time we worked on. so i installed it and now the top oven is good. ORdering TCO. Owes 110 onn return.; ordrng 1 WP8304452 (fuse-thrml 113.67)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/08/2022
"ck fnd units fzr door dragging against the fzr liner.. reset the door, door now closing properly.. also the units gfi is blowing at random.. the customer must call an electritian.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Arlington, VA 22207
Jason A.
Job Details: 07/08/2022
"CX complaint FRIGE ice forms & water leaks from RC base. Cleared all ice & blew through drain hole with steam gun. Poured hot water & it drains completely, Replaced evap cover & control. Compressor started up. Set for max cold & ice > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Lovettsville, VA 20180
Ricky E.
Job Details: 07/08/2022
"installed part, verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/08/2022
"Cc tbhe unitnot cooling, evedrything running.. set to -5 and 33 degrees.. unit not cooling well/ poorly.. needs compressor, uv drier and coupler. may have leak in system..; ordrng 1 2ct (2ct) and 1 W10832994 (compressor)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308ESS2
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 07/08/2022
cx comolaint unit is leaking.insoected unit and found drain hose to be kinked causing unit to not drain and overfill.tested unti and no error codes.found unit to not leak.unit has proper frost pattern.unit is working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/08/2022
CX complaint is no cool. Inspected/tested and verified complaint.. Ran test 38 and ramped compressor up to 100 and got wat reading of 97. Cut into compressor stub and found unit was completely out of refrigerant so the issue is a leak not just a bad compressor. Installed coupler and drier. Vac'd unit down to 30in for 15mins. Vac held. Filled unit with 4.75oz or R134a. Ordering COndenser and returning with compressor. Please reschedule asap 3 ct SS.; ordrng 1 W10865728 (condenser) and 2 W11506635 (coupler)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/08/2022
replaced ice maker then ran test 120 and it passed. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/08/2022
cx compalitn iswhen getting ice it goes all over floor inspected unit verified 120v to unit. also temps are correct bin is full of ice. tested ice chute/separator it works as designed i explained to cx he has to hold cup closer to door of chute to prevent ice from falling on the floor otherwise unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/08/2022
open system and was low on freon evap assem right side is broken from oil/freon leak in fridge section. replaced all ordered parts then vacumed unit down then filled to 5.5 oz and started cooling. told cx give 24 hours to cool then to start making ice. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Reisterstown, MD 21136
Keith H.
Job Details: 07/08/2022
replaced emitter boards icemaker is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21229
Shane M.
Job Details: 07/08/2022
installed new element for SP. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455DS00
Near Baltimore, MD 21209
Shane M.
Job Details: 07/08/2022
cx complaint start button is broken. can confirmed cx paid in full by check # 6692 $297.40 ordering push button w button holder; ordrng 1 W11116990 and 1 W11086664
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS1
Near Ocean City, MD 21842
Michael E.
Job Details: 07/08/2022
"CX complaint: side panel dent keeping door from closing all the way, sometimes light stays on. Tested and verified complaint. I documented side panel in pics. Ordering side panel. Cannot reschedule due to direct to CX shipping.; ordrng 1 WPW10162245 (panel-side)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fremont, NC 27830
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit not making ice. checked unit and ice maker has ice in mold. Attempted to harvest, bail arm moved about an ince and stopped. Ice maker cannot find home position and needs replacement.; ordrng 1 W11455232 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX04
Near Washington, DC 20008
Ricardo S.
Job Details: 07/08/2022
"Replaced part, unit tested and water draining ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY09
Near Reisterstown, MD 21136
Keith H.
Job Details: 07/08/2022
cx complaint is gsaket is dmaged inpsected unit and found the FREEZER gasket is torn ordering new gasket; ordrng 1 W10571967 (frz door gasket (gr))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/08/2022
"CX complaint Rc too warm. Unit is installed in a garage.Found 60F in the Rc and -2-F in the Fc.Removed evap cover, found return ducts clogged by ice. Evap fan worked ok. Defrosted duct and removed all the moisture, airflow in the Rc was good. All gasket ok and no gaps between liner and cabinet. Called tech line, spoke to Butch and axplained what I have found. He advised that probably nothing is wrong with the unit and the installation in the garage should not be a problem in the summer but this can be a problem in the winter. Unit is good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Finksburg, MD 21048
Brian R.
Job Details: 07/08/2022
cx complaint is with unit and it not running or shifting right. found actuator blown out. replaced part as tested unit again and now unit checks.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boyds, MD 20841
Julian H.
Job Details: 07/08/2022
replaced console calibrated and tested on auto working properly
We serviced a
MAYTAG DRYER
Model MED6500FW1
Near Fairfax, VA 22030
Richard B.
Job Details: 07/08/2022
"CX complant. Dryer screaches . Prior diagnosis found possibally needs ideler pully . Found pully no longer spins freely, Treated pully shaft with abrasive compound to remove debris and installed new pully tested unit by running and pully spins freely now, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lewes, DE 19958
Andrew W.
Job Details: 07/08/2022
cx complaint is unit making squeeling sound from basket. tested and inspected and verified complaint. checked unit for error codes and found none. ran a test cycle and heard the sound. checked under the unit and found gear case oil leaking onto the splutch. ordering gearcase and drive hub. returning with acuator and splutch. rescheduled for 7/15/22 am request.; ordrng 1 W11454372 (gearcase) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Ocean City, MD 21842
Andrew W.
Job Details: 07/08/2022
2nd tech helper
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/08/2022
cx complaint is freezer not cold inspected unit and found the freezer evap heavily overfrosted will need new thermistor and/or fan/w harness 2 count for defrost; ordrng 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/08/2022
"CX complaint unit doesn't start and shows an error. Unable to run service diag mode, tried over 10 times and the control didn't respond. Started a cycle, the unit immadiately showed F9E2 error. The unit is staked in a small space and a 2nd thech is needed. Ordering water level sensor W11527199, drain pump W11516811 and control board W11527562. Please schedule return with **2 TECH**; ordrng 1 W11527199 (water level sensor) and 1 W11516811 (drain pump) and 1 W11527562 (control board) and 1 2nd tech"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near McLean, VA 22101
Jason A.
Job Details: 07/08/2022
CX complaint MW door errors when trying to heat. Check door components per video & TSPW11493384. Door falls when set to 30 to 45 degrees & springs in hinges are weak. Not enough force to engage door switches. Called techline SR: 7734062509 RivetGunKit > JJ; ordrng 1 RivetGunKit (RivetGunKit) and 1 WPW10128850 (arm incl busing & rivet) and 1 W11449277 (harness incl switches) and 1 W11325786 (MW apl mgr)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Sterling, VA 20164
Carl R.
Job Details: 07/08/2022
"SR#7734068475. Inspected unit and seen thT the tube is working normal, but more than normal vibrating sound is noticeable. Pushed on basket and struts allows the basket to return. In Norma position with out slack. Balance ring seams to be allowing basket to have more wobble than normal. Checked basket bolt, bolt os tight. Needs balance ring, will use struts if needed.; ordrng 1 W11094300 (Tube ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Fruitland, MD 21826
Frederick R.
Job Details: 07/08/2022
CX complaint is no cool. Upon arrival I checked pressures from prior SS work. Low side was in a 10in vac and high side was at 100. Compressor ws really hot and making a funny noise. Pulled evap cover and found frost patter only to 2nd rung and no sign of leaks. Replaced compressor and installed coupler and replaced UV drier. Pressure tested with nitrogen and no signs of visible leaks. Vac'd unit down to 30 in for 15mins. After closing gauges vac held. Filled unit with 5oz of R134a. Low side pressure held steady at about 4psi after equalizing. Checked evap with 15 mins and had a full frost pattern. Pressure was still at 4psi. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Ayden, NC 28513
Ronnie B.
Job Details: 07/08/2022
"removed and replaced door, installed nameplate, heated gasket for proper seal, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Waterford, VA 20197
Ezra M.
Job Details: 07/08/2022
"installed ice door, ice maker and ice box fan, unit checks ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Millsboro, DE 19966
Michael E.
Job Details: 07/08/2022
"Replaced the rollers, idler pulley and drive belt as per previous diagnposis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Samuel R.
Job Details: 07/08/2022
cx complaint unit is making noise.inspected unit and could confirm a slight sound.will order insulation to try and damp sound coming out of back.will also use slleves on return visit W11553819 1 tribles and 10 whrilpool wisebale; ordrng 1 W11553819 (insulation)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Silver Spring, MD 20903
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not lighting. I tested teh unit and found the unit is not lighting. is getting 120. I looked at the ign module and is good. I can see from the back the red wire on the switch harness is chewed up. I found mice dropping and the wire has been cut by the mice. Unit needs exterminator and switch harness. Do not schedule until exterminator receipt has been recieved. Ordering switch harness; ordrng 1 W10836473 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Westminster, MD 21157
Brian R.
Job Details: 07/08/2022
cx said after last service and repair they get 1 ice cube at all. took temp readings first of 9 in Freezer and 38 in FF and 16 through Ice Maker. you can hear fan hit all 3 speeds. pulled upper cover and found fill tube frozen. turned temps down some in freezer and up some in FF to comp temps some. tested and checked and went over unit with cx. ran unit through tests and ice maker filled and ran as it should. advised cx to give unit a few hours and they should start to see ice. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Justin S.
Job Details: 07/08/2022
cx says he defrosted the unit for a week but there is ice building back up on the refrigerator evaporator. melted the ice enough to replace the refrigerator evaporator fan no corrosion. replaced the control also. all thermistors show passing. both evaporator fans are blowing good. found top drawer in the freezer has fallen down on the right side because the tab on the drawer is broken free. cx is going to defrost the unit the rest of the way. the unit is now good
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB5
Near Berlin, MD 21811
Frederick R.
Job Details: 07/08/2022
Installed knobs on unit per prior diagnosis. Unit is now repaird. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Louisa, VA 23093
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit not powering on. Confirmed 120 volts ac to control, control not powering on. Replaced control with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Baltimore, MD 21210
Shane M.
Job Details: 07/08/2022
"cx complaint the unit isnt working. found unit cycles then when comes to cooling. NO COOL 120v to compressor, compressor hot to touch. no cool on evap tray SDPICS. seal system work needed. cx will be buying a new unit. cx paid svc by card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/08/2022
installed new ref door gaskets
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/08/2022
cx complaint is unit not working properly inpsected unit put into diagnsotics found f9e2 for drain error. also unit squeaks i ran unit it does heat and tumbl. drain hose isnt kinked or pinched will need drain pump and pulley i quoted cx and they will think about it
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/08/2022
"cx complaint, dent. replaced parts per prior diag. tested unit,unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Disputanta, VA 23842
Chris B.
Job Details: 07/08/2022
cx complaint unit makes ice very slow inspected unit apon arrival uni can hear unit defrosting unit was turned down on 2nd snowflake turned unit up to ideal found fc temp at 5 degrees checked im and im did have ice that was not yet fully frozen im did fill and run as desighned advised cx to leave temp setting to at least ideal to have ice production water flow and unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Doswell, VA 23047
Joseph D.
Job Details: 07/08/2022
cx complaint of broken door. did confirm complaint. door glass is failed. must replace failed door glass please to enable proper use of oven. Glass is broken on door.; ordrng 1 W11600322 (doorglass staineless panel) and 1 W11178521 (badge)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
installed new valve ands tested unit. jonb complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Franklin, VA 23851
Chris B.
Job Details: 07/08/2022
replaced valve tested calibrated unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Sandston, VA 23150
Gill G.
Job Details: 07/08/2022
"verified cx complaint of unit being unresponsive. stored fault code F6E3(communication error, ACU cannot hear UI) F7E8 (motor stator over temp) checked harness from UI to ACU, no issues found. replaced UI. calibrated unit as per tech sheet for F7E8 fault code. unit is fully functional and working as designed."
We serviced a
MAYTAG DRYER
Model MEDE500VW
Near Montpelier, VA 23192
Joseph D.
Job Details: 07/08/2022
cx complaint of unit not heating. confirmed complaint. unit not heating. fuses all check properly. all have continuity.found element with break in it. element with no continuity. the electricity can go thru the element bc its broken/failed/open/faulty. replaced element. unit is now heating properly. ventilation seemed good from outside vent.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
"Cc the unit leaked after last repair, the dry was repaired and cx used both and noticed water leaking from ceilling below units.. pic in sd.. the cx stated she didnt see any water in laundry room. visually inspecte dthe house valves, hoses and wall etc. no water signs . the gearcase was seapping some oil, on drian pump and inner cabinet . couldnt replicate leak.. couldnt tell cx the unit was good to use until repaired .. needs parts to fix issue.; ordrng 1 W11419051 (control) and 1 W11413407 (valve/ housing) and 1 W11449841 (gearcase) and 1 W10734521 (clutch) and 1 2ct (2ct)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Suffolk, VA 23437
Chris B.
Job Details: 07/08/2022
cx compliant cook top light will not turn off inspected unit confirmed cx complaint found relay stuck on control that sends power to light ordering control W11552018; ordrng 1 W11552018 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/08/2022
CX complaint unit not working checked the unit found wire not fully seated on water valve causing unit to not fill with water seated wire on valve tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/08/2022
"Cc the filter housing lid defective.. replaced lid. also condensation on horizantal mullion , from the vertical mullion .. replaced lid and mullion, raised unit and tested unit.. job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Dagsboro, DE 19939
Frederick R.
Job Details: 07/08/2022
cx complaint is ice production and water flow. Installed evap fan from prior diagnosis. During install I found the rubber chut for fill tube was not installed properly and heater was exposed causing water to constatly drip down chute and into IM causing wet ice(FC IM). CX stated his original complaint was he had to change filters every 4 weeks because water flow would stop to both IMs and dispenser(Original complaint). FOund unit was never leveled during install and was leaning forward and when top IM would fill it would leak water into door IM and freeze the bottom. LEveled unit properly. CX also stated when he replaces filter everything works for about 4 weeks then stops. Ordering inlet valves and filter housing. All parts in abundance at Tribles. Reschediling CX for Friday 7/15/22.; ordrng 1 W11495416 (triple valve) and 1 W11482025 (inlet valve) and 1 W11482384 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/08/2022
Replaced harness in RC tested unit and unit is cooling to 37 in RC and 3deg in FC unit is cooling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Madison Heights, VA 24572
Kyle A.
Job Details: 07/08/2022
Cx complaint of unit not operating. Did confirm sensing light stuck on but besides that unit is unresponsive.; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Appomattox, VA 24522
Kyle A.
Job Details: 07/08/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 07/08/2022
Installed control and tested/calibrated unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/08/2022
"replaced door, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Milford, DE 19963
Frederick R.
Job Details: 07/08/2022
CX complaint is rust on door. Upon arrival I inspected the door and found several spots that were scratched or damaged. Used stainless cleaner to verify that it was any residue. Took pics and there are several smaller scratches that the CX pointed out that were not visible with the camera. Ordering new door. Ship to CX. Asked CX about 2nd complaint which was rattling noise and she said that it was resolved and no longer happening. Cannot reschedule at this time.; ordrng 1 W11178521 (nameplate) and 1 W10746794 (dor-fmd)
We serviced a
WHIRLPOOL FREEZER
Model GZ25FSRXYY2
Near Springfield, VA 22153
Jason A.
Job Details: 07/08/2022
CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Ashburn, VA 20147
Carl R.
Job Details: 07/08/2022
"W13G211WPL1. Inspected unit and found that the smell is coming from the cam and actuator not connected. Replaced cam, actuator kits. Called whirlpool safety and replacement of parts have been done. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22204
Jason A.
Job Details: 07/08/2022
CX complaint FRIGE FC door not closing & frost buildup. Found FC gasket flattened. Cleared frost & heated gasket to remove flat spots & flexible. Wiped off lube on slides & applied food grade Superlube90 temperature range of -45°F to 450°F. Heated gasket to remove flat spots & make flexible. Used a bright light to check for airgaps > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Bumpass, VA
Eric F.
Job Details: 07/08/2022
"Installed parts, issue persists, found cabinet dented, called techline, techlinle determinted unit non repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20901
Samuel R.
Job Details: 07/08/2022
cx complaint unit is not cooling like before.inspected unit and found unit temps to be 20 freezer and 45 fridge.went into serivce mode and unit flash led light for open freezer thermister.unit will need freeer thermister.cx piad in full everything else checks out good WPW10384183 100 tribles; ordrng 1 WPW10384183 (thermister freezer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Brookeville, MD 20833
Justin S.
Job Details: 07/08/2022
cx says the unit didnt stay cooling for 24 hours. the unit was off when i arrived. -15psi in the low and high side when i hooked up the guages. turned the unit on and low side pressure -27psi and high side pressure is 30psi. .4aac from the compressor. unplugged and the pressures equilized quickly back to -15. no dye anywhere still. called tech support and spoke with a curt. file number provided from whirlpool says unit is being marked as nonreairable. says cx needs to talk to cx support
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/08/2022
"Special Project. Replaced heater, unit tested ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near York, PA 17404
Sal R.
Job Details: 07/08/2022
"CX complaint is that the unit will not start a wash cycle. I was that the sump and motor has failed. I entered diag and found a F7E1 and a F4E3. I clearted codes and started a normal wash cycle. I found water entering the unit , but no motor movment. I quoted CX for the cost of the repair in the amount of $519.98. CX informed me that she will buy a new unit due to the cost of repair. I collected120.00 for service charges via credit card."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/08/2022
Replaced parts.. dispenser tested and working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Abingdon, MD 21009
Neil H.
Job Details: 07/08/2022
cx complaint unit not washing found faulty sump motor and f1 and f2 error unit fills but thats it ordering motor control and console.; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec) and 1 W11192369 (console)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Petersburg, VA 23805
Chris B.
Job Details: 07/08/2022
cx complaint unit fc light will not work inspected unit found voltage at light found sp#W11460554 S191AQ collected 120sc cc ordering white fc 3 point led; ordrng 1 W11601310 (white led)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Purcellville, VA 20132
Ezra M.
Job Details: 07/08/2022
"not drying clothes/no heat. found moisture senser harness not connected, and main wire harness at motor not installed properly, not sending voltage to heater when centrifigul switch engaged. reconnected both harnesses, verified secure, tested unit, heating normally."
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/08/2022
"Replaced parts per previous tech, ran unit on normal cycle and unit heated and spun frreely without noise. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Julian H.
Job Details: 07/08/2022
replaced heater per service pointer w11540964 s code s17304 covers p&L
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not washing clothing and when testing foudn the agitatior not engaged causing the whole basket to move back and forth not the agiatator. needs W10913953 and call when in to reschd; ordrng 1 W10913953 (actuator 100@trb)
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/08/2022
complaint oven not heating checked diag for faults none present tested broil comfirmed lighting tested bake with thermocoupler comfimed heating let oven heat to checked orifices used pick to try to clear no change no gas smell no lighting checked voltage 10.1 volts going to both sides of valve no gas smellordering valve 110 due on return; ordrng 1 W11239228 (gas valve)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit randomly turning on. Inspected tested and verified cx complaint found no error codes but cx stating unit coming on randomly control has stuck key and is defective. ordering control for unit cannot reached at this time due to SO part. ; ordrng 1 W10894098 (Board)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near La Plata, MD 20646
Robert A.
Job Details: 07/08/2022
"I came to install the ordered parts, when I removed the slider I notice the magnet ring slid out of place again. I called WP techline to document this repeat issue. Techline had to check the gearcase shaft to make sure the slider is not getting stuck, the shaft is fine. Techline recommended reaching out to the parts provider concerning the part to see if this is a potential defective part. I installed an old slider from VS hoping it does not have the same issue. I installed the new slider, calibrated and tested the unit for the cx. The unit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18GKXGN00
Near Hanover, PA 17331
Sal R.
Job Details: 07/08/2022
"cx complaint is that the unit is no longer cooling. I found that the Evap fan motor has failed. Part is no longer avalible, I collected $120.00 for service charges via credit card. Part # 2183833, No Longer avalible."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Beltsville, MD 20705
Israel R.
Job Details: 07/08/2022
Customer complaint unit is not washing and is saying loc on UI. I found the UI is locked. I unlocked the UI and the unit is now workking. The cx said they replace the latch and now the unit is latch is working. I unlock the UI and the unit is back to normal operations.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/08/2022
"cx complaint of unit doesnt cook or get hot enough. Per manual ran ouput test on unit. Unit is 1000w microwave. Put 2 cups of water at 70 degrees in unit, ran for one minute, stired water for 20 seconds and took temp. Temp was at 120 and is hot enough per chart in manual. advised cx to heat for half time required and stir ewhatever is being cooked and to heat for remaining time. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glen Allen, VA 23059
Joseph D.
Job Details: 07/08/2022
"cx complaint of low water level and not spinning properly. confirmed complaint. found loose suspension. even though unit is level, tub is riding front and right side, unit will need new suspension to hold the tub in the center. the computer needs a straight tub ro adjust to weight and water levels.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Wilson, NC 27893
Ronnie B.
Job Details: 07/08/2022
"cx complaint of fc light not working. checked unit and confirmed complaint. pulled fc switch and found switch not opening internally to allow for voltage to flow to bulb. Removed and replaced fc door switch, tested, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bowie, MD 20715
Eric W.
Job Details: 07/08/2022
cx complant of uhnit stoped cooling cx said since last visit inspected unit unit is working propelry making good frost pattern
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Frederick, MD 21703
Ricky E.
Job Details: 07/08/2022
customer stated that the unit was adding time and stating that the vent was clogged.. unit gave an error for a shorted thermister and was kicking out of diag.. the unit would need the thermister and fascia... the customer is replacing the unit..
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ00
Near Bowie, MD 20721
Eric W.
Job Details: 07/08/2022
"went to rear of unit found dye under compressor installed new compressor and uvdryer coupler checked for leaks none found with soapy water; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wellsville, PA 17365
Drew B.
Job Details: 07/08/2022
cx complaint that unit is not heating..lol i ohmed out the element and the tco and the fuse.. all check good no broken coils in the element i checked incoming poiwer have 240/120 and also replaced timer for running all the time. and still no heat. unit will need the motor for return; ordrng 1 WP3387134 (thrmst-fix) and 1 279827 (motor 100@trb)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mineral, VA 23117
Eric F.
Job Details: 07/08/2022
"Confirmed cx complaint unit not spinning out properly. Found suspension bent front left rod, replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/08/2022
"cx complaint unit has strong chemical smell. this unit is a replacement of another fridge that had the same problem. cx said smell comes and goes away and is starting to go away at this time. i didnt smell it at first but ive seen a service pointer for a different model of top mount fridge for same issue that said its coming from adhesive in plenum. removed evap cover and found smell coming from gray adhesive pad with aluminum tape on one side of it. also has same plads on evap cover. had cx smell it and she confirmed thats it. plenum, diffuser and evap cover has smell, air ducts do not. called TL to document, sr#7734068337. had cx smell new diffuser/plenum, no smell. didnt replace them yet since evap cover also smells and dont want smell to get in new parts. ordering evap cover; ordrng 1 W10875836 (evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23832
John P.
Job Details: 07/08/2022
"CX complaint unit upper rack not staying in place, replaced adjuster tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Elkton, MD 21921
Alexander W.
Job Details: 07/08/2022
Cx stated unit not dispensing ice inspected tested and verified cx complaint found auger defective cannot get yoke off to remove auger need to order divider in order to replace auger and yoke also ordering ice bin due to bin becoming defective ordering ice bin auger yoke and divider cannot reached at this time due to SO parts. ; ordrng 1 WPW10309864 (Divider)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Abingdon, MD 21009
Neil H.
Job Details: 07/08/2022
cx complaint outter glass shattered replaced the outter door unit good
We serviced a
AMANA REFRIGERATOR
Model ABB1921DEQ
Near Manheim, PA 17545
Justin L.
Job Details: 07/08/2022
Wrong part numbers ordered. Ordering the correct ones and once in the office will need to set return. Returning tech will need to also remove one of the door shims to help with seating; ordrng 1 WPW10443309 (rc door gasket white) and 1 WPW10443311 (fc door gasket white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model IT18DKXRQ0
Near Powhatan, VA 23139
Jerod R.
Job Details: 07/08/2022
replaced faluty lower hinge unit is now fully functional and working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Baldwin, MD 21013
Neil H.
Job Details: 07/08/2022
cx complaint the sound of the unit the compressor is buzzing really loud and it's in the compressor so sealed system tech needed; saved tckt