We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/18/2022
i was able to access unit and found 249.3vac to unit. removed timer and thermistat and replaced both as per previous tech. tested unit and found unit will go from cool down to off and then restart up during wrinkle shield. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Greenville, NC 27858
Branden R.
Job Details: 07/18/2022
"cx complaint f9e1 error code - top load washer checked unit found f9e1 , tested unit and unit would not drain . uninstalled and found wire sperating from connetor on unit , added wire connector and seated connetion , pulled drain pump and checked drain pump out everything checked good reinstalled and pulled on connetion to make sure it was a soild fit , wire connector checked good . tested unit and everything tested good unit is running as desgiend ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, NC 28504
Branden R.
Job Details: 07/18/2022
"came out to replace parts on unit , disassembled and replaced tub and all parts needed , reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/18/2022
unit wouldmnt unlock after cycle left unplugged and was able to use replaced control ran diag cycle and started two qucik wash cycles lock responded as normal no faults after diag cycle
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Herndon, VA 20171
Richard B.
Job Details: 07/18/2022
"CX complant, Washer lid locks sometimes.per service bench unit is in warrenty, Inspeted unit and found lid lock error code , Found lid lock locks sometimes, When going to change lid lock Only one screw and o ring was installed at factory into lid lock bezel securing lid lock. Furnished a regular screw to get CX by until a second screw arrives Further work needed, As of now unit is workingn but will need replacement screw, RB; ordrng 1 W10318627 (oring) and 1 W10588613 (screw)"
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ2
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/16/2022
replaced rails and now checks good full closure
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near New Oxford, PA 17350
Drew B.
Job Details: 07/16/2022
cx complaintt that unit is not sealing on the top left of the corner rc gasket i foudn the door is low and needs raised up ordering 2 WP489467 for return to move door up slight bit and evenly seal gasket then. in stock nd schd for 22nd the next friday; ordrng 2 WP489467 (washer 20@trb)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17406
Drew B.
Job Details: 07/16/2022
arrived found no cold valve in the bin and called office tjhey are inserting the new part number in and schd for wednesday ..; schdld next appmnt for 7/20 WED !
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/16/2022
CX complaint no no cool in RC. Inspected unit and verified complaint. CX had FC packed and pushed up against the evap cover and FC was frosted over and super cold. Found chutes to RC blocked with ice. Cleared ice from chutes and evap pan. Explained to CX the improtance of not overloading FC and leaving space from the wall for airflow. Unit is working as designed. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/16/2022
CX complaint is dryer will not turn on. Dryer drum light does work. Power from wall is 120/120/240. Power into control is the same. Ordering UI. Quoted CX cost for repair at $454.31. CX paid in full by CC. Cannot reschedule at this time becauseof part availability; ordrng 1 W11158457 (overlay)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Berlin, MD 21811
Frederick R.
Job Details: 07/16/2022
CX complaint is glass peeling up. Inspected and verified complaint. Glass is peeling up from the base. Ordering new cooktop. Cannot reschedule due to part availability. Please reas sticky note before ordering; ordrng 1 W11051485 (cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/16/2022
"CX complaint is ice on bottom of freezer. Inspected and verified complaint. Found unit had a clogged drain tube. Cleared tube and ice from FC. CX asked me to remove filter. when I did I found the filter head spraying water out of it. Showed CX. Unit needs filter head and CX also ordering filter. Quoted CX cost for repair and parts at $361.58 (SC, labor, tax, shipping and parts) CX paid $251.58 and will owe $110 labor on return visit. Parts are available. CE rescheduled CX for /19/22; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/16/2022
Upon arrival CX cancelled appt at door. She has a vent cleaning company coming out to fix issue. No services rendered. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/16/2022
CX complaint is DW not cleaning dishes. Inspected/tested and verified complaint. Verified unit had a faulty sump. Replaced Sump/motor from prior diagnosis. After repair I tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 07/16/2022
CX complaint is WM making squealing noise. Inspected/tested and verified complaint. Found unit had a stretched out defective belt. Replaced belt from pre-id. tested unit is high spin and it is now working properly. Charged CX $261.28 for SC labor part and shipping. He paid in full by CC. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/16/2022
CX complaint is dryer UI flickering. Replaced User Interface per prior diagnosis. Tested and unit is now working properly with no error codes. Job is complete
We serviced a
MAYTAG RANGE
Model MES8800FZ2
Near Hanover, PA 17331
Drew B.
Job Details: 07/16/2022
replaced parts and tested now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the unit doesnt dispense ice when the door is closed. I does however when they open the door and hold the door switch in. Upon arrival I found that there were broken wires at the harness coming into the door. I am ordering the door. I informed the cx that the door will be shipped directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW11037733 (FC Door SS)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
replaced heater per svc pointer w11540964 scode s17304
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22603
Ezra M.
Job Details: 07/15/2022
"unit not starting cycle. unit storing error for lid lock, however, in manual activation lid locks normally. valves and drain pump working normally. set to slow agitate, locked lid, heard actuator change position. unit starts to agitate, then powers off. ordering control, motor and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (capacitor) and 1 W11603810 (control)"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/15/2022
"Installed parts to complete the repair, tested circuits, found timer not cycling voltage to the heater or motor during cycle losing voltage. Ordering timer to complete the repair, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 WP8563881 (Timer)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Sparrows Point, MD 21219
Andrew H.
Job Details: 07/15/2022
Customers complaint is the units not reaching temperatures. Inspected unit and found bake element open. I replaced bake element and tested unit. Units now working properly.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Surfside Beach, SC 29575
Jason T.
Job Details: 07/15/2022
"Cx complaint, display operates properly, will not start a cycle, tested all circuits, verified 120 vac at the control circuit. No vac from the control to the drive motor, also intermittent contact within the motor switch. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11549461 (Drive motor) and 1 W11526004 (Control)"
We serviced a
MAYTAG DRYER
Model LDE8824ACE
Near Laurel, MD 20724
Alexander D.
Job Details: 07/15/2022
"replaced belt, pulley and idler arm. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details: 07/15/2022
"CS complaint, both broil and bake not working properly, test it all circuits no vac voltage from the DSi control to the igniters, also valve not cycling on, verified vac voltage. Ordering parts to complete to repair, dispatch will call the customer to schedule a return visit, CX agreed.; ordrng 1 W11162730 (DSI control) and 1 W11449506 (Gas valve)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Baltimore, MD 21209
Shane M.
Job Details: 07/15/2022
cx complaint the black behind tower. & FZ handle is scratch. can confirmed both. sdpics on tower....bring back handle & ordering tower asm.; ordrng 1 W11373777 (tower asm) and 1 w11045125 (fz handle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Fairfax, VA 22030
Christian C.
Job Details: 07/15/2022
Installed filter housing. Tested filter and now it comes out when opening housing. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model KOSE500ESS
Near Rockville, MD 20852
Roberto I.
Job Details: 07/15/2022
CX complaint enamel on cavity liner is peeling and the metal is rusting. Unit doesn't have any m/s tag. advised cx that we cannot verofy any warranty or extended warranty on parts. Advised her to call Kitchenaid and ask for a m/s tag duplicate.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Red Lion, PA 17356
Sal R.
Job Details: 07/15/2022
CX complai t is that the unit is leaking. I ran several auto test and a quick wash cycle. I was unbale to recreat any type of leak. I did find water in the pan apon arrivle to the home and dryed it up . I called TECH LiNE and documented .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dundalk, MD 21222
Andrew H.
Job Details: 07/15/2022
Insurance complaint is the unit is shutting off mid cycle. Customer office and just sits there for minutes on end. Inspected unit didn't find any error codes. I ran auto test cycle. You didn't completed cycle. I started a normal cycle and the unit just said sensing and did not feel or did not agitator spin for more than 10 minutes. I found you it has loss of programming. The unit will need new control board. Ordering control board.; ordrng 1 W11417466 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/15/2022
"Arrived on site, per customer request to cancel the service call"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23608
Lucas R.
Job Details: 07/15/2022
"cx complaint unit not starting, checked unit, unable to duplicate, no error codes, ran normal cycle, unit filled properly and began to wash, leveled unit for vibration, calibrated and tested, advised cx on use and care, unit working as designed. unit within 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Herndon, VA 20171
Jason A.
Job Details: 07/15/2022
CX complaint FRIGE not cooling / no ice / water ice forms on RC under shelves bins. Replaced harnesss & test 90 htr display 'on' & htr is getting hot. Tested 2X. Test water & ice dispense. Ice bin is full. RC evap is clear - no heavy ice or frost buildup. CX is monitoring temps with wireless hygromenter 1 sensor in FC & 1 RC > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near New Castle, DE 19720
Taylor F.
Job Details: 07/15/2022
Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Replaced the evap from prior diagnosis. Pressure tested unit and vacuumed down to 30in for 15mins. Refilled with 4.75oz of 134a. Tested unit and unit is now working as designed. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL1
Near Leesburg, VA 20176
Carl R.
Job Details: 07/15/2022
"Installed 2 new parts from previous recommendations of technician, lower spray arm and dispenser. Removed door skin and removed original dispenser and installed new dispenser. Tested unit, Unit working properly."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/15/2022
I came to install the part and the cx said the previous tech recommended replacing the control and latch. I only have the control. She showed the ty card mentioning the control as well. The unit is working fine at the moment. I'm ordering the control for the return visit.; ordrng 1 W11322901 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22312
Emmanuel R.
Job Details: 07/15/2022
"Cs after replacing the dispenser the Dw leaks now, confirmed complaint. I found the seal on the new dispenser is not sealing properly so the unit leaks, reorder dispenser.; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Abingdon, MD 21009
Milton J.
Job Details: 07/15/2022
Cx complaint unit has F9E1 error. Confirmed error. Inspected and found pump energizing but unit not draining. Installed new Drain Pump as sent by Pre-ID. Pump energizing but still not draining. Checked for disposal punch out and already gone. Unit needs new Drain Hose and Drain Hose. -MJrob; ordrng 1 W11414944 (Drain Hose) and 1 W11036159 (Drain Hose)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Alexandria, VA 22304
Emmanuel R.
Job Details: 07/15/2022
"Replaced regulator and tested unit, unit is now working properly , did not detect any gas leaking."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBM2
Near Laurel, MD 20724
Alexander D.
Job Details: 07/15/2022
arrived to replace handle pocket. found wrong color ordered. advised cx correct color is 30cents more expensive but you cant see the part when unit is put together anyway. cx said she doesnt mind as long as it works. replaced handle pocket. tested unit. no leaks at this time. advised cx to monitor and call back if issue persists and to put towel under door for first few cycles until she can trust unit to not leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Falls Church, VA 22046
David J.
Job Details: 07/15/2022
Cx complaint unit has LEDs out. Inspected unit and found 6 LEDs out. Used jumper wire and found 1 led not getting brighter. Installed new led and now all lights are on. Unit is now working as intended
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Clarksville, MD 21029
Robert L.
Job Details: 07/15/2022
"cx complaint f0e7, found f0e7 stored, ran diagnostics and factory recalibration, called tech line to verify, recalibration should fix, if calls back need to replace ACU, tested all ops ok"
We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near McLean, VA 22102
Jason A.
Job Details: 07/15/2022
CX complaint MW doesnt heat. Previous open order for meat jack probe harness. In diagnostics no error codes. door. Check status of door switches & component tests convect & broil elements heats so door switches are good. Called techline > JJ; ordrng 1 W11325784 (MW Apl Mgr) and 1 W11346197 (Magnetron) and 1 W11325604 (inverter) and 1 W11449277 (MW door harn incl switches)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/15/2022
"installed new door water tube and ichute seal, pulled unit out to installed updated drain tube and found it already has been replaced. collected 110 labor by cc. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/15/2022
"installed new door water tube and ichute seal, pulled unit out to installed updated drain tube and found it already has been replaced. collected 110 labor by cc. job complete."
We serviced a
WHIRLPOOL FREEZER
Model MZF34X20DW03
Near McLean, VA 22101
Jason A.
Job Details: 07/15/2022
CX complaint FREEZER warm temps. Found evap iced up. Cleared all ice. HTR 35 OHMs Measred evap & liner thermistor in ice water. Evap thermistor defective corroded. Replaced part & set temps to recommended > JJ
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/15/2022
"cx complaint unit makes a noise while the unit is running. inspected unit and found 0 error codes, ran a auto test and did not hear a noise. ran unit on a quick cycle as cx said noise happens within 15 mins of running. made a file on the service matter app. as of today no noise was heard."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/15/2022
"cx complaint unit makes a noise while the unit is running. inspected unit and found 0 error codes, ran a auto test and did not hear a noise. ran unit on a quick cycle as cx said noise happens within 15 mins of running. made a file on the service matter app. as of today no noise was heard."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Falls Church, VA 22041
David J.
Job Details: 07/15/2022
Cx complaint of ice maker not working a moisture all over ice maker side of unit. Replaced both parts as stated by previous. Tech reinstalled and tested unit. Now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Baltimore, MD 21212
Neil H.
Job Details: 07/15/2022
complaint the fc hard to open found the fc door had gap left top explained to cx to not pile to much in lower part of fc because if it's to high it will block the fc door from closing and cause the frost to build from warm air getting into the fc and then will cause issue door gliding perfect.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Baltimore, MD 21212
Neil H.
Job Details: 07/15/2022
complaint the fc hard to open found the fc door had gap left top explained to cx to not pile to much in lower part of fc because if it's to high it will block the fc door from closing and cause the frost to build from warm air getting into the fc and then will cause issue door gliding perfect.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Chantilly, VA 20151
Richard B.
Job Details: 07/15/2022
"CX complant. Since new center burner hasent worked . Inspected unit and confermed issue. Center burner takes a while to ignite then flames are inscostant . Ordering burner cap set , orriface holder and burner head, Also the knob for the center is deformed and needs replacing .Not in stock , further work needed, RB; ordrng 1 W10832694 (cap burner) and 1 WP8286815 (burner cap) and 1 W10609591 (burner base orriface holder.) and 1 W11366438 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hyattsville, MD 20785
Robert A.
Job Details: 07/15/2022
"Cx complaint that the unit is not cooling well in the FC. I inspected the unit and confirmed the complaint. The unit is not making ice and ice cream is not solid. I noticed the evap fan is not running. I entered diagnostics and tested the the fan and it turned on. I then checked voltage to the fan at the control board (p1-2 & p2-6) there was 123v. I seen the p2 connector was fully in position. I removed the connector to look for damage, there was none. I reinserted the connector exited diagnostics. The fan came on with no problem this time. I checked by opening the door and holding the door switch at least 10 times and let it run for a few minutes. The unit is cooling fine now. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Centreville, VA 20120
Richard B.
Job Details: 07/15/2022
"CX complant Dishwasher dosent run. Inspected unit and found lower arm error code and inlet water error , In test wash machine did not wash , Would want a control and sump assembly. control is covered under entitalments 5 years, . CX will decide what they want to do as far s repairs and are paying 120 service call only RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Centreville, VA 20120
Richard B.
Job Details: 07/15/2022
"CX complant Dishwasher dosent run. Inspected unit and found lower arm error code and inlet water error , In test wash machine did not wash , Would want a control and sump assembly. control is covered under entitalments 5 years, . CX will decide what they want to do as far s repairs and are paying 120 service call only RB"
We serviced a
KITCHENAID ICE MAKER
Model KRSC503ESS00
Near Round Hill, VA 20141
Ezra M.
Job Details: 07/15/2022
"during installation of new door, noticed new door has different water line for dispenser than old door. tried connecting, leaking at connection. verified m/s,verified correct part originally ordered. reordering door.; ordrng 1 LW10728959 (dor-fip)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Ashburn, VA 20147
Carl R.
Job Details: 07/15/2022
"was installed 04/22 The new dryer keeps alarming about the dryer vent. We clean it every . time it is used. I also had the air ducts cleaned, including the dryer vent pipe, as you are already aware. The dryer has a burning smell to it if you turn it on past something being dry (dewrinkle) which concerns me.ran diagnostic mode and got error code f2e1 stuck button. Drum light stays on. Cleared the f2e1 code. Removed the vent tube and allowed the dryer to run a regular drying time with wet clothes in it. Dryer never flashed clean vent. Unit working properly. No parts used. Left vent tube off so cx can dry clothes ti determine if the unit is the cause, or if the lent duct is the problem. Order console for Stuck key for light. ; ordrng 1 W11413567 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/15/2022
"replaced heater, tested, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/15/2022
"replaced compressor but upon replacing drier, unit has aluminum capillary lines, forcing me to use lokring kit, however unable to find proper sizing within kit. ordering proper size for drier; ordrng 2 W11506623 (lokring drier inlet)s and 2 W11504448 (lokring drier outlet)s and 1 L14000878 (lokring prep glue)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 07/15/2022
1-2 24.86k 3-4 6.80k 5-6 4.28 cx complant of unit not cooling inspected unit found all thermistors are good omed out heater and thermal got 70 omes called tec line unit needsnew hv control; ordrng 1 W11487480 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Arlington, VA 22204
David J.
Job Details: 07/15/2022
Cx complaint unit not making ice. Inspected unit and put into diagnostic mode. Ran test 120 and PA all steps passed. Tested water valves test 96 and had great water pressure coming out of door. Ran test 97 for freezer water valve and it was a thud noise and no water came out. Removed ice maker and found ice maker some how was hitting heater tube and pulled wire out of heater tube and busted the clip on the door that retains heater tube. Removed top panel on unit and disconnected water line and ran test 97 again and had water come out. Unit needs a freezer heater tube and door because the clip is made on to door. The heater will not clip and stay which could cause a potential water leaks inside unit. Ordering parts for return visit ; ordrng 1 W11110293 (Left hand door black stainless) and 1 W11227903 (User interface)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Severn, MD 21144
Eric W.
Job Details: 07/15/2022
installed enw heater and tested no leaks special project s17304 -
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
John P.
Job Details: 07/15/2022
Rob no more than 2tbs detergent.Andrew had me reset tach. Call tech line back after resetting tach unit still not going in the high speed spin when set to drain and spin was advised we need to change pressure switch and main control.WPW10192966 CCUW11448317 PRESSURE SWITCH Ordering control and switch ; ordrng 1 W11448317 (Pressure switch) and 1 WPW10192966 (Ccu)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW
Near Hagerstown, MD 21742
Danny R.
Job Details: 07/15/2022
unit wouldnt go to spin motor would start found control bad relay stuck replaced control checksok
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/15/2022
"cx complaint the unit is not dryiong withoiut saying clean vent. also the lint screen is all damaged. checked the screen and found that the channel it sits in is warped. this is causing it to scrath the lint screen. therefore, the unit will need a new filter housing. ordering all parts involved with the lint screen. replaced the exhasut thermistor due to the unit saying clean the vent even after a company has professionally cleaned the vents; unit is running as designed. will return with the parts to stop the unit from damaging the lint screen any further.; ordrng 1 W11086603 (lint screen) and 1 W11129408 (filter housing) and 1 WPW10128606 (lint duct) and 1 `W10120998 (lint screen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Robert A.
Job Details: 07/15/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/15/2022
"CX complaint, right fridge door dented on the center of the middle of the door, pics on SD. Advised customer door will direct ship to the housing complex, allow 6 to 8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 LW10912110 (Fridge door)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Laurel, MD 20708
Alexander D.
Job Details: 07/15/2022
"arrived at leasing office and spoke with maintenance supervisor. she said serial# dispatched is in correct and correct serial# is CF02505487. cx said whirlpool was able to look up unit and said its in warranty. nothing comes up in entitlement search and cx doesnt have pop. called office and they said they couldnt see anything to keep repair covered and advised cx to call cx service back and get auth# dispatched to cover repair, cx understands. marking preid parts as will use on return visit; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Norfolk, VA 23505
Justin W.
Job Details: 07/15/2022
cx was under impression she had extended warranty. she was unable to find pop. i advised her of 120$ charge if she could not show proof. cx stated she did not want to hold me up from rest of jobs and would speak to husband about paperwork. she stated she would call back if need be knowing if she did not have proof there would be 120 service charge.
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Norfolk, VA 23505
Justin W.
Job Details: 07/15/2022
cx was under impression she had extended warranty. she was unable to find pop. i advised her of 120$ charge if she could not show proof. cx stated she did not want to hold me up from rest of jobs and would speak to husband about paperwork. she stated she would call back if need be knowing if she did not have proof there would be 120 service charge.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Clarksburg, MD 20871
Ricky E.
Job Details: 07/15/2022
"customer stated that the units display will freeze, and sometimes the timers will not count down. verified issue and fnd the unit is not on wifi and out of date, and the unit as a whole is slow to react... the unit will need the ui replaced and then set to wifi and the app... need parts...; ordrng 1 W11297728 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/15/2022
"Cx complaint, fridge door not closing properly, found right side roller cabinet offset at the leveler. Installed leveler from truck stock to shim-align and level the unit. Verified all unit functions for proper operation, working as designed.; ordrng 1 WPW10141622 (Leveler), used 1 WPW10141622 (Leveler) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/15/2022
cx complaint unit had just started a few days ago stating it shows f6e1 and thats it. inspected unit and confirmed replaced console and control and did not bring a ui with me just the console as that was seperating last visit. ordering ui for return; ordrng 1 W11460962 (ui)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Tysons, VA 22102
Jason A.
Job Details: 07/15/2022
CX complaint DRYER noisey & shakes / vibrate. Replaced cracked blower wheel. Nut insert separated from plastic & had to be drilled out. Test DRYER with heavy load of bedding & CX agrees DRYER is much less noisey & less shaking > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Baltimore, MD 21206
Neil H.
Job Details: 07/15/2022
cx complaint unit doesn't completly drain at times unit has looped up drain and ran dia and the motor not washing and complaint of wash issues prior return with the wash motor new pump needed and optical sensor; ordrng 1 W10876537 (drain pump) and 1 W11084121 (sensor)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Christian C.
Job Details: 07/15/2022
Installed outer tub. Ran service cycle unit agitated but did not spin. Unit came up with F7E1 error at end of service cycle Tried to calibrate but unit threw the F7E1 error code again. Called techline. Tested unit removed belt and same issue. Removed connection to drain pump issue still persists. Advised to replace motor and capacitor. Motor not in stock in upper marlboro and whirlpool. Not sure if possible to check else where for motor cx is very dissappointed unit is still not working.; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21206
Neil H.
Job Details: 07/15/2022
cx complaint unit at time won'tstart or stops mid cycle at time ran dia found unit had no errors and went through so i replaced the control recalb unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Annandale, VA 22003
Christian C.
Job Details: 07/15/2022
Cx complaint unit control is intermittently not usable. Inspected unit control was working while I was here. Installed new control board. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Milton J.
Job Details: 07/15/2022
CX complaint unit keeps blowing breaker. Installed new Capacitor and Motor. Calibrated. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Alexandria, VA 22315
Emmanuel R.
Job Details: 07/15/2022
"Cs in regular cycle and clean washer cycle the unit just clicks, shifter activates and deactivated about 10times when sensing then terminates cycle, no error codes, Sp#W11564098 uploaded new software ran calibration and did a hard reset, tested unit and unit is now working properly,call tech line=if washer continues with issue to replace lower harness and stator. Tested multiple cycles especially the clean washer cycle and now the unit shifts once and completes cycle."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Waterford, VA 20197
Ezra M.
Job Details: 07/15/2022
"no ice. upon arrival, cust stated power went out, and ice maker has been working normally since. checked test 56, no errors. checked test 66, no errors. unit working normally."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Carl R.
Job Details: 07/15/2022
"No Power - Not Turning on - Freestanding Ice Maker. Turned off water. Removed front cover, removed 2 screws, removed original water vavle. Installed new water valve, water flowing. Cx also have water leak. Cx is notified."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/15/2022
cx complaint unit not cooling. got to unit and confiremd. unit turned off and ready for SS. pulled unit out and opened system to find nothing in it. pulled compressor and drier out. installed new comp and uv drier. pushed unit back in and opened evap box. which was slightly damaged on side with hole in box so i checked over evap and found one side of evap was crunched in a little. showed cx the slight damage and informed them it would probably be better for a new untouched one for longevity purposes. ordering new evap and scheduled with office for next week with me. cx paid 350 for what i did today and will pay a remianing 150 on return; ordrng 1 w11492867 (evap FF)
We serviced a
MAYTAG REFRIGERATOR
Model MTB2156GEW
Near Frederick, MD 21702
Ricardo S.
Job Details: 07/15/2022
"Recall, i can't replaced the overload because the wires are bad, unit need power cord assy but the part is no longer available"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ1
Near York, PA 17406
Sal R.
Job Details: 07/15/2022
CX canceled call with me in driveway. She informed me that the unit is workking. I am movign on.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Arlington, VA 22206
David J.
Job Details: 07/15/2022
Cx complaint unit just was not working one day. Removed unit from wall and removed lid check voltage and had 124vac coming into unit. Testing the fuse terminals I had 120vac on the incoming side and .28vac on the out going. Tested voltage at the board and had none. Fuse is bad on unit and needs to be changed. Ordering fuse for return visit. ; ordrng 1 W11188752 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near York, PA
Sal R.
Job Details: 07/15/2022
"Per the previouse tech, i was able to access and install the icemaker. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Fort Belvoir, VA 22060
Emmanuel R.
Job Details: 07/15/2022
"Spoke with the office customer doesnt have this unit, repairs already in progress."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Owings Mills, MD 21117
Justin S.
Job Details: 07/15/2022
the unit is not heating with the defrost element in test 38 to help with defrosting the unit. defrosted the unit enough to activate test 3 and the evaporator fan is not activating on step 2. defrosted the unit and replaced the evaporator fan and harness. reset power to the unit and the evaporator fan is now blowing good. the unit is now good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/15/2022
Inspected the unit. Found that the cx is saying that the Washer will not finish a cycle. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Checked the Hot & Cold Water Valves to the unit. Found that the Hot isn't Dispensing Water and has a slow drip. F2E1 = Stuck Key. Checked the Start / Cancel Key. Key is responding. Installed new Water Valve. Tested the unit. Control is t responding at all and will not stop trying to activate the Drain Pump. Unit needs new Contr Board. ; ordrng 1 W11170317 (Control)
We serviced a
JENNAIR FREEZER
Model JFC2089WEM9
Near Baltimore, MD 21209
Keith H.
Job Details: 07/15/2022
cx complaint is leaking from freezer icebuldup at bottom of freezer inspected unit and found clogged drain i replaced tube its covered per service charged service and labor unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/15/2022
"cx complainit of condenstaion within unit, confirmed complaint. found top of fridge door warped/not formed properly and bowed inwards creating poor seal around the top of the cabinet. hinge is also damaged. must replace door and hinge to repair operation.; ordrng 1 W11395841 (door stainless) and 1 W10909682 (nameplate) and 1 W11409290 (hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 07/15/2022
i was able to access unit and replace both right and left pantry doors. used heat gun to form gasket to body. replaced LED power board due to light issue is still happing. tried to replace right side RC door light switch and found switch is stuck in liner. called TL TL told me to try to break the switch out and so i did and now the body of switch is stuck inside liner. TL deemed unit none repairable.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20170
Carl R.
Job Details: 07/15/2022
"DW - Not Agitating. Removed door skin and checked voltage. Put unit in diagnostic mode. F2e1,f7e1,f4e3.Unit is getting 121vac to control. P5 pin 1 and 2 very low voltage. ; ordrng 1 W11305296 (Control elec.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/15/2022
"cx complaint of unit was making a whinning noise and lights were flashing. Checked unit and found evap fan and ice box fan both to not be running, fans reading open. Noise cx was hearing is ice box fan pulsing when failing and causing issues with control. Damper stuck open. ordering parts needed for repair.; ordrng 1 W11224256 (control) and 1 W10846539 (evaporator fan blade) and 1 W11224591 (motor-evap)"
We serviced a
JENN-AIR HOOD
Model JXW8936DS00
Near Herndon, VA 20170
Carl R.
Job Details: 07/15/2022
"JA Wall Hood-part needs to be put back on, buttons are very loose and unable to use lights. Inspected unit and seen that the light button is not properly holding. Control panel is needed, but no longer available. Gave cx the part number."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 07/15/2022
"cx complaint not starting or operating - dishwasher checked unit and found wirers not seated properly on float pan and unit thinks there is water in float pan , checked harness and made sure everything has plenty wire to be plugged in , reseated and checked all other connetions tested all major componets everything checked good unit is running as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Charlottesville, VA 22902
Kyle A.
Job Details: 07/15/2022
"Cx complaint of unit not making ice and frosting in the freezer. Did confirm icemake not activating water valve. Slides are sticking causing freezer door to not pull itself shut. Unit has multiple cracked gaskets. And baffle is sticking aswell. Will need to return with gaskets,rails,icemaker,and baffle.; ordrng 1 WPW10594329 (Damper) and 2 WP13055901 (Rails)s and 2 W10830162 (Gaskets rc)s and 1 W10571967 (Freezer gasket) and 1 WP542638 (Lube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Martinsburg, WV 25405
Danny R.
Job Details: 07/15/2022
the icebif auger shatf is broen and parts to bin itself will need whole bin; ordrng 1 WPW10558423 (bin)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Newark, DE 19713
Alexander W.
Job Details: 07/15/2022
"Cx stated unit was leaking inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."