We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/16/2023
"Cx states front glass and handle fell off, inspected and confirmed. Reinstalled outer glass and handle, 2 of the 3 tabs on the bottom of the front glass were broken but enough material was left for screw to clamp on. Also noticed door gasket broken in 2 places. Cx will call back if they want gasket replaced. Tenant was not home, they called and had neighbor let me into condo. Called landlord to collect service call, parts, and labor, notified them of broken gasket."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/16/2023
CX complaint about unit making a sound again put unit on test mode test121 damper & confirmed noise with CX noisy damper replaced from preid & working
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Washington, DC 20009
Sherwood
Job Details:
11/16/2023
cx complaint not making ice. arrived and installed IM. then after further inspection found water valve was not plugged in. plugged in valve. and advised cx to give IM 24hrs for ice.
We serviced a
WHIRLPOOL DRYER
Model LE4930XMN0
Near Bethesda, MD 20814
Brian F.
Job Details:
11/16/2023
"Installed new belt and idler pulley, parts provided by cx. Tested, drum now spinning. Originally collected 139+110+90 for service call, labor, and 2nd tech, collected additional 30 to cover increased 2nd tech charge."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Red Lion, PA 17356
Sal R.
Job Details:
11/16/2023
"Per the previouse tech, I was able to access and replace all parts. I then tested unit with the door off and found no evidance of leaking. Unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fallston, MD 21047
Neil H.
Job Details:
11/16/2023
REPLACED THE SUMP D/W TESTED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Newport News, VA 23602
Lucas R.
Job Details:
11/16/2023
"cx complaint unit shutting down mid cycle, checked unit, unable to duplicate, per cx time counts down, unit does not spin or heat indicating motor failure, replaced motor, tested, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Crofton, MD 21114
Israel R.
Job Details:
11/16/2023
Customer complaint unit is not washing and it just goes from sensing to done. I tested the unit and the uit is turning on the motor but is not spinning. I pulled unit and found the cover came off and the belt came off. I found the holes for the cover were stripped. I put biggers screws on the cover. I reseated the belt the bels and splutch wa not damaged. I reseated everything and tested. Unit is now agitating and spinnning. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Montclair, VA 22025
Robert W.
Job Details:
11/16/2023
CX Complaint is the unit light not working in FC. Inspected unit and found the FC light tested switch and its working properly found FC is getting power just not powering light on. Ordering Socket and bulb; ordrng 1 W11661565 (Socket) and 1 W11518235 (Bulb)
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM01
Near Bethesda, MD 20814
Brian F.
Job Details:
11/16/2023
"Cx states unit making loud noise. Ran damper test 121, cx confirmed that was the noise. Installed new damper, tested, new damper much quieter, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Gloucester Point, VA 23072
Lucas R.
Job Details:
11/16/2023
"replaced fascia, leveled, calibrated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Huntingtown, MD 20639
Shane B.
Job Details:
11/16/2023
"cx complaint is the unit making a grinding noise during spin. i checked for codes and found F7E7, F0E2. cleared codes, ran service cycle. during spin unit made an extremly loud grinding noise when trying to spin. basket did not turn. i inspected under unit and found teeth on cam are broken off causign the noise. gearcase is also leaking oil. quoted for both parts. cx paid service call. said she would give quote to landlord and let them make the descion.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Lebanon, PA 17042
Cody H.
Job Details:
11/16/2023
"Was able to access unit and replace icemaker per previous visit. Unit now rotates, calls for water and works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY09
Near Stafford, VA 22554
Tanner B.
Job Details:
11/16/2023
"Door ajar light on the ui , lights out in unit.. Found the fc door switch stuck , adjusted the fc switch and got the lights to come back on but intermittently goes out .. also the rc door seals torn / the fc door handle is not staying on door causing the door not to open correctly ..; ordrng 1 W11445850 (switch) and 1 W11338583 (bulb) and 2 W10830055 (gasket)s and 1 WPW10223025K (handle)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
11/16/2023
"Cx complaint is that the unit is filling, draining and then shutting off without going into the cycle. Upon arrival I found an F8E1. I manually ran the hot and cold valve and found that the cold valve is loud and not opening enough. I was able to replace the valve. i then ran the diag cycle and found that the unit filled and agitated and then shut down before the drain activated. I then manually activated the drain pump and spin cycle. i am ordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/16/2023
REplaced parts and ran a complete test cycle. The unit worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Reading, PA 19608
Justin L.
Job Details:
11/16/2023
As per previous visit was able to access unit and replace mullion. Tested good. Cx had pictures of frost in freezer where it was evident the door had been left open and warm air got in but at the time of the visit no signs of frost all gaskets tight. Cx is adament about wanting new unit and demanding tech deem it unrepairable due to it almost being out of warranty. Cx unsatisfied with unit and I directed cx to whirlpool cx service. Contacted whirlpool techline as unit operating as designed but cx is just trying to find problems when there are none. Spoke to Aaron documented everything. Unit is operating as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430LL02
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/16/2023
Replaced part. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details:
11/16/2023
replaced ice maker. test 36 fan comes on. performed test 56 ice maker harvested. performed test 45 ice maker filled. advised cx it could take up to 3 days to fill ice container but they should know whether it is working with in 24 hours. unit appears to be working as designed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23231
Joseph D.
Job Details:
11/16/2023
No function of UI although supplied with 14 volts from main control more main control with visible arcmark. Did not replace main control as UI is malfunctioning ordering user interface to replace with main control at the same time; ordrng 1 W11478526 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Virginia Beach, VA 23464
Austin D.
Job Details:
11/16/2023
cx complaint the unit and found that the outlet to the unit is causing the smell. no burn markings found on the unit. advsied the cx to replace the the outlet and power cord at the same time. unit is good to go. contacted
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS05
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details:
11/16/2023
Cz complaint unit is not working properly inspected unit Removed and Replaced the grates found large rust spots and paint on the grates is peeling Removed and replaced tested for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampton, VA 23661
Justin W.
Job Details:
11/16/2023
cx complaint unit not washing dishes. checked unit to find error code f4e3. checked to find motor seized. ordering sump to complete repair. scheduled 11/22/23; ordrng 1 W11613480 (sump)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Goochland, VA 23063
Thomas B.
Job Details:
11/16/2023
Cx complaint unit is not working properly inspected unit found little to no air coming outside vent cx will need a vent cleaning service verified heating and good airflow out the rear of dryer unit is working properly just need a ventilation cleaning charged 139.00 service call
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Norfolk, VA 23505
Austin D.
Job Details:
11/16/2023
cx complaint the unit is not draining. checked the unit and found a loose connection at the drain pump. reseated the connectior and tested operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Parkville, MD 21234
Alexander D.
Job Details:
11/16/2023
"upon arrival, cx said ice drawer is stuck again. was able to get it unstuck. noticed frost on the tracks. cx said she will get frost on big drawer slides too. noticed fz gasket feels stiff, was going to try fluffing it with heatgun then noticed it has a small tear in corner. RH rc door gasket also has a tear. replaced pantry endcaps. ordering ice pan glides, fz gasket and rc gasket. call cx to schedule return visit once we have eta on parts; ordrng 2 WPW10170835 (ice pan glide)s and 1 W10571967 (fz gasket) and 1 W10830046 (rc gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Hume, VA 22639
Daniel J.
Job Details:
11/16/2023
dishwasher not cleaning dishes tested found water in tray spoke with husband had remvoed water line to confirm water was going into tub water splashed in tray storing f8 e4 f8 e1 and drain error tested through diag mutliple times no errors and washed and drained normal started quick wash good and pro wash also good home had low water pressure which has been fixed
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Midlothian, VA 23112
John P.
Job Details:
11/16/2023
CX complaint middle burner on simmer will not light or come on checked unit and found orifice obstructed was able to clear orifice tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/16/2023
i was able to access unit and replace the outer panel as per previous visit. i found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/16/2023
"Confirmed cx complaint unit not cooling. Tested unit, found capacitor/start relay kicking on and buzzing then turning right back off, potential bad compressor or bad start capcitor/relay. Ordering start device and capacitor.; ordrng 1 WPW10662129 (capacitor) and 1 W11547180 (start relay)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/16/2023
"cx complaint of unit not working,checked unit was unable to retrive any error codes at this itme as the board reciving power but not putting out ,ohmed out drain pump to find open and took out board ordering parts needed for repairs break down as follows 1/W11629601,Electronic Control Board,1/W10919003,Drain Pump,service call break down service call 139.00parts 345.69shipping 15.00labor 110.00sub total 609.69tax 20.74grand total 630.43 deposit 520.43; ordrng 1 W11629601 (Electronic Control Board) and 1 W10919003 (Drain Pump)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Petersburg, VA 23805
Chris B.
Job Details:
11/16/2023
cx comp unit will not cool insp unit conf cx comp foun dui with no power found 13v at 6 pin top of door at red and black and green and black foun d no voltagfe tpo same wires at ui unit will need rc door also found ui will randomly blink unit has open wire within door cx stated she will be buying new unit collected 140 sc check
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/16/2023
"cx complaint of unit squeeling ,checked unit to find the following errror codes F4E3,F4E4,F3E6,F4E1,ohmed out componets checked good,found that the noise was coming from the idler pulley replaced idler pulley tested unit works break down as follows 1/WPW10547292, Idler Pulleyservice call break down as follows service call 139.00part 20.03 shipping 15.00labor 110.00sub total 284.03tax 1.20grand total 285.23"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lancaster, PA 17603
Justin L.
Job Details:
11/16/2023
Cx complaint unit not draining properly and leaking. Was able to access unit and removed water to verify model and serial. Found drain hose folded in half and was able to correct. Removed pump filter and cleared obstruction. Ran unit and found leaking from bellow. Ordering bellow and setting return for wed 11/22/23; ordrng 1 W11314648 (bellow)
We serviced a
WHIRLPOOL ICE MAKER
Model WRF535SMHW00
Near Boiling Springs, PA 17007
Andrew S.
Job Details:
11/16/2023
Cx complaint is that the unit is still having the same issue. Upon arrival I found that the screw holding the ice maker in place. I then called tl and informed them the the ice maker is not staying secured. Per TL the unit is deemed unrepairable. I informed the cx of TL decision. I also informed the cx that they can contact customer care for the next steps. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/16/2023
replaced part & working
We serviced a
WHIRLPOOL DRYER
Model MGD8630HW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/16/2023
"cx complaint unit makes noise when in a cycle. inspected unit and found idler was seized. it then made the belt fail. i was able to replace both the idler and belt with van stock. i also clean drum rollers and vacuumed unit out. unit now checks good.; ordrng 1 661570V (belt (FG VS)) and 1 W10837240 (idler (FG VS)), used 1 661570V (BELT), and 1 W10837240 (BRACKET) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23221
Joseph D.
Job Details:
11/16/2023
Replaced failed/ faulty heater and unit no longer leaking . Working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
11/16/2023
CX complaint is dryer squeaking. Inspected/tested and found unit needs a new idler and belt. Ordering a dryer repair kit. In stock. Rescheduled CX for Mon 11/20/23(AM preferrred).. CX paid $292.63 for total cost of repair by CC.; ordrng 1 4392067 (dryer repair kit)
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near North Garden, VA 22959
Eric F.
Job Details:
11/16/2023
"Checked door shipping container before job, did not note any damage. Fully unpacked door at house and found glass cracked around handle bracket mounts. Re-ordering door, please fully unwrap door at office and check it before sending it back out. When shipping please keep door upright. They are packing it at securely as they can but the door appears to be cracking under its own weight when the weight shifts.; ordrng 1 W11512450 (microwave door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hampton, VA 23661
Justin W.
Job Details:
11/16/2023
cx complaint unit not washing. checked unit to find error codes f4e3 and f7e1. found sump locked up not functioning. found pre id part not in bin. ordering part to complete repair. scheduled for 11/22/23.; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Palmyra, VA 22963
Thomas B.
Job Details:
11/16/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the Compressor, Drier, and Coupler tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fayetteville, PA 17222
Drew B.
Job Details:
11/16/2023
arrived plugged unit in and found the locked compressor as well.. was able to remove drier and compressor and pull vac of 29 in and fill to 56g r600 and allow time to cool. advised cx steps of what to expect.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Richmond, VA 23226
Joseph D.
Job Details:
11/16/2023
Ice maker jamming due to bail arm extender not connected reseated extension and unit no longer over making ice working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodstock, VA 22664
Ezra M.
Job Details:
11/16/2023
"drum not turning, motor failed, unit needs new motor.; ordrng 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS00
Near Vienna, VA 22182
Christian C.
Job Details:
11/16/2023
Installed console. Issue still persists. Called techline SR Advised main board holds logic for unit.; ordrng 1 WPW10632435 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DWH0
Near Winchester, VA 22602
Ezra M.
Job Details:
11/16/2023
"replaced drain pump and dispenser. ran diag cycle. did not drain, pump pulses on and off a few times. populated error f8-e4, drain circuit electrical problem. ordering control.; ordrng 1 W10866116 (cntrl-elec)"
We serviced a
JENN-AIR COOKTOP
Model CCGP2820P
Near Sparks Glencoe, MD 21152
Neil H.
Job Details:
11/16/2023
CX COMPLAINT THE FRONT BURNERS NOT WORKING PROPERLY CLEANED THE BURNER HEADS AND NOW THEY ARE ALL LIGHTING TESTED GOOD. $139
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW3
Near Brandywine, MD 20613
Shawn D.
Job Details:
11/16/2023
cx complaint unit unit is not drying clothes. inspected unit found no heat good power to unit. i then noticed moisture bar loose and wont lock in found the harness came unplugged. ordering parts unit will need 2 moisture sensor bars and the cover they clip into for return; ordrng 2 WP3387223 (moisture sensor)s and 1 W11086603 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Crozet, VA 22932
Eric F.
Job Details:
11/16/2023
"Confirmed cx complaint unit water filter not coming out. Found filter housing improperly assembled, spring tensioner not pushing insertion/removal bar into filter tab. Reassembled filter housing, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Reading, PA 19610
Justin L.
Job Details:
11/16/2023
"CX complaint unit not finishing cycles. Was able to access unit and verify concern. Entered diag to find F7E4 basket reengagement failure. Ran auto test and found unit filled, drained, agittated but couldnt spin. Removed slider to find it failed. Replaced with van stock, calibrated and tested good no further work needed; ordrng 1 W10734521 (slider (JL VS)), used 1 W10734521 (slider (JL VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesterfield, VA 23838
Chris B.
Job Details:
11/16/2023
cx comp unit will not latch insp unit conf cx comp found strike not catching latch replaced strike tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Winchester, VA 22601
Ezra M.
Job Details:
11/16/2023
"dishwasher mounting brackets disconnected, reinstalled mounting brackets. also had drying concerns, found wire har"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Baltimore, MD 21214
Alexander D.
Job Details:
11/16/2023
"cx complaint unit not washing well. inspected unit. no errors stored. agitator isnt stripped out but it has a wobble to it im not used to seeing. dogs in agitator are good. hub doesnt feels stripped out. checked under unit, no oil leaking, splutch isnt stripped out but theres a skidmark on pulley and a little play in gearcase. ran autotest cycle and everything ran good except i heard a loud clunk when it shifted from agitate to spin. must be some kind of internal gearcase issue wearing out parts. ordering gearcase, splutch, belt, hub and agitator base.; ordrng 1 W11454738 (gearcase) and 1 W10721967 (splutch) and 1 W11418231 (agitator base) and 1 W10528947 (hub) and 1 W11213879 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Reading, PA 19609
Justin L.
Job Details:
11/16/2023
Cx complaint unit not cleaning dishes and rack hanging. Was able to access unit and found upper rack adjusters failed. Found unit to fill but pump weakly. Found that the dispenser spring failed and the spray arms are seperating causing irregular spray. Ordering parts and once approved and in office will need to set return; ordrng 1 WPW10448645 (upper spray arm) and 1 W11101428 (lower spray arm) and 1 W10861000 (dispenser) and 1 W10703867 (element)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Zion Crossroads, VA 22942
Thomas B.
Job Details:
11/16/2023
Cx complaint unit is not working properly inspected unit found cx is not loading the unit correctly and using wrong cycles for certain loads educated cx on proper use and care tips tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Wrightsville, PA 17368
Sal R.
Job Details:
11/16/2023
"Per the previouse tech, I was able ot access and replace all parts. I tehn recalibrated the unit and then a auto test. I found the unit to be opperating as designed. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Henrico, VA 23229
Joseph D.
Job Details:
11/16/2023
unit with non-responsive control panel and stuck relay for drain pump replace control unit filling spinning draining properly no other issues detected working as designed
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/16/2023
"Cx complaint unit gets too hot after preheat. Cx stated after unit reached 375, the console displayed error message and unit reached max temp and burnt the food inside. Entered service mod eand found error code F6E1 over temp cook. Per tech sheet replaced control using pre-id parts, set preheat for 375, and let sit for 15 min. Unit maintained temp and no error codes displayed. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Richmond, VA 23229
Joseph D.
Job Details:
11/16/2023
Found unit with wash arm blocked. Removed blockage and cleared drain pan and unit working properly. No other issues noted.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/16/2023
"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit filled but no activation from pump. Ordering pump, once available contact cx to reschedule; ordrng 1 W11613479 (pump)"
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Midlothian, VA 23112
John P.
Job Details:
11/16/2023
Cxs complaint unit getting hot and not closing all the way check the unit found door opening past 90° ordering receiver and hinges; ordrng 2 W11647009 (Hinges)s and 2 W10634238 (Receiver)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17406
Sal R.
Job Details:
11/16/2023
"CX complaint is that the unit is leaving detergent marks on dark clothing. I was abel to enter diag and foun d no stored error codes. I ran a auto test and a recalibration and fou nd the unit to complete both diag cycles with out issues. I found CX is using liquid detergent and is not properly maesuring it out possibly causing a over suds concern. I advised CX to run clean cycles with affresh and even white vinager to help clean th unit. I also suggested using pod detergent for a exact amount of detergent on every load. CX is going to run clean cycles back to back and then try to run a louded wash cycle. With no found errors , no service pointer , and completing auto test, the unit is opperating as designed . Install and Instruct has been fulifilled .;"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Moseley, VA 23120
John P.
Job Details:
11/16/2023
Installed gaskets advised CX2 observe unit to see if moisture returns
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Austin D.
Job Details:
11/16/2023
"checked the unit and found that the unit had no errror codes. complaint is unit has to be ran into a drain and spin to get rid of all water. checked the unit and found that the dampers were very noisy when spinning. also found some of the cycle options set to low or no spin. therefore, i reset the cycle options so that they were all set to high spin. ordering new dampers to resolve the issue and a second tech due to the unit being stacked. will return with new dampers and a second tech to resolve the issue. cx agreed.; ordrng 4 W11094464 (dampers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/16/2023
recx comp unit will not defrost insp unit conf cx comp found defroster not heating pressed on wire still not heater repalced control still no power to heater replaced wire harness now unit working as desighned cleared evap of ice unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lewes, DE 19958
Frederick R.
Job Details:
11/16/2023
CX complaint is new WM will not start. Inspected/tested and found this unit has the control you need to press START 2 times on to get the unit rolling. Went over use and care of unit with CX. WM is working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Chester, VA 23831
Chris B.
Job Details:
11/16/2023
cx comp unit will not start insp unit conf cx c omp found wire not seated on start switch seated wire tetsed unit owrking as desighned
We serviced a
KITCHENAID COOKTOP
Model KSIB900ESS1
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/16/2023
Replaced the cooktop module as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 by check. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Richmond, VA 23225
Joseph D.
Job Details:
11/16/2023
"Replaced valve, levelled and applied grease to rear right suspension. Unit now operating quietly."
We serviced a
JENNAIR OVEN
Model JJW9830DDR17
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/16/2023
"customer stated that the units door gaskets were coming apart.. verified issue and replaced gaskets, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/16/2023
"cx complaint unit wont drain. inspected unit and found drain pump does work. I found clog in drain hose. i was able to replace hose with van stock. unit now checks good.; ordrng 1 3385556 (drain hose (FG VS)), used 1 3385556 (HOSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Springfield, VA 22153
Demonte S.
Job Details:
11/16/2023
Installed the Fascia. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gerrardstown, WV 25420
Ezra M.
Job Details:
11/16/2023
"unit getting hot and shutting off. can restart but shuts back off fairly quickly. suspect venting issue, cust states already had vents cleaned. ordering vent test kit; ordrng 1 W11224254 (test kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVQ02
Near Norfolk, VA 23518
Austin D.
Job Details:
11/16/2023
checked the unit and found unit not defrosting and a clogged drain. removed all ice and tested the bi metal. bimetal failure and fan motor sounded bad since it waas cased in ice. replaced the fan motor and harness. removed all ice and cleared drain. tested operation. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Columbia, MD 21044
Emmanuel R.
Job Details:
11/16/2023
"Cs unit is making a grinding noise, confirmed complaint. I found the teeth on the plutch has frayed, replaced splutch and tested unit, unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model JGS1450FS0
Near Washington, DC 20009
Sherwood
Job Details:
11/16/2023
cx complaint f9e0 error code. arrived and found f1e1 and f2e1 unit is getting correct voltage ordering both for f1e1 error code and the stuck key error codes.; ordrng 1 W11297271 (control) and 1 W11120573 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Ellicott City, MD 21043
Emmanuel R.
Job Details:
11/16/2023
"Cs unit is making a tapping/knocking noise went unit is not running at all, it does it randomly, confirmed complaint, it sounds like oil in the system or liquid refrigerant in the condenser but cant narrow it down.Possibly thermal expansion. Called techline, advised to install permagum to capillary line in evap and bend filter dryer 45 degrees . I already bent the filter just have to order the permagum.; ordrng 1 4318168 (sealer-thrm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Severna Park, MD 21146
Israel R.
Job Details:
11/16/2023
"Customer complaint unit is not cooling intermitenly. I tested the unt and found the unit is cooling is fine freezing and making ice. Refrigerator is reading about 39 dgrees. Called techluinee and they told me that if everythig is working everything will test right. He advied that it sounds like boards but hard to say. TL told me to repalced board and UI. I notice the daper is noisy and rattles. And the filter keeps jamming the water filter keeps going bad and they take it out and then in and then it works. Ordering control, UI, Starting relay, filter housing and diffuser. CAll custoemr when part are available. And sent the evap harness as well.; ordrng 1 W11567938 (UI) and 1 W11670354 (Control) and 1 W11547180 (Relay) and 1 WPW10662129 (capacitor) and 1 W11236851 (diffuser) and 1 WPW10394053 (housing)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shiremanstown, PA 17011
Fred G.
Job Details:
11/16/2023
cx complaint unit does turn on. inspected unit and found 0 volts at the outlet supply. I used a extension cord and ran unit to another outlet and found unit is working as design. advsied cx to get an electrician.
We serviced a
WHIRLPOOL UNKNOWN
Model WDT710PAYM3
Near Wyomissing, PA 19610
Justin L.
Job Details:
11/16/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near Clinton, MD 20735
Shawn D.
Job Details:
11/16/2023
arrived found unit still has water in unit should have been removed so vacumed water out then pulled washer out on floor mat replaced the drain pump put back together and tested and had no leaks and drain pump draining good. unit is good to go
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/16/2023
installed parts checksok
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/16/2023
installed glas checks ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Goldsboro, PA 17319
Fred G.
Job Details:
11/16/2023
i was able to access unit and replaced the drain pump. i found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Penn Laird, VA 22846
Danny R.
Job Details:
11/16/2023
found hrness to drain pump was open and not sending power repleced harness checksok runs ansdrain fine
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Norfolk, VA 23518
Austin D.
Job Details:
11/16/2023
cx complaint the unit is leaking. checked the unit and found no leaks present. did however find some noisy damper legs for the unit. also i did find a clogged bellow in the front. all the holes were filled with debri and hair. removed debri and ordering new dampers per service pointer W11685325. ordering dampers and will return once the parts come in.; ordrng 4 W11316766 (shock absorbers)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Shenandoah, VA 22849
Danny R.
Job Details:
11/16/2023
i found wires from stator and clutcch rubbing rotor will need stator and clutch; ordrng 1 W10915700 (stator) and 1 W10754448 (cluth)
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Lewisberry, PA 17339
Fred G.
Job Details:
11/16/2023
"cx complaint unit is making noise. inspected unit and found new idler failed, also found new belt failed due to idler. I was able to replace both with van stock. i found unit now checks good.; ordrng 1 WP8547168 (belt (FG VS)) and 1 8547174V (idler (FG VS)), used 1 WP8547168 (belt), and 1 8547174V (idler) from stock"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Chesterfield, VA 23832
John P.
Job Details:
11/16/2023
Adjusted burner head per pointer to better align electrode tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/16/2023
"i was able to access unit and replace the sump, lower spray arem and middle spray arm as per previous visit. I tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Baltimore, MD 21212
Shane M.
Job Details:
11/16/2023
"cx complaint ice on bottom fz. could confirmed, found clogged drain tube. cx paid svc n labor by card $259.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/16/2023
"cx complaint no ice, checked unit, unit did not have ice maker present. cx stated lowes took icemaker, valve reading 188ohms, water supply is good, advised cx to have lowes install icemaker and if issue persist call back with job#"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Washington, DC
Samuel R.
Job Details:
11/16/2023
replaced control and tested unit now working properly
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details:
11/16/2023
Was able to access unit and replace valve. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Louisa, VA 23093
Thomas B.
Job Details:
11/16/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the heating element and fuses tested for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Riviera Beach, MD 21226
Alexander D.
Job Details:
11/16/2023
"cx complaint unit intermittently giving f0e9 off balance pause error, cx has tried all different load sizes. f3e3, f0e5 and f0e9 errors stored. cx has tried redistributing load and running drain and spin, sometimes that completes but sometimes it gives error again. suspension tests good, basket and gearcase check good. got 5 towels wet and ran unit on drain and spin, tried both medium and fast spin, both completed properly, no shaking and basket spinning true. called techline. TL mentioned unit checks amp draw on motor to see if its off balance. motor windings each read 5.6ohms which is good but i want to try replacing motor and control anyway since she doesnt hear it shaking when it gives error so may be something wrong with off balance detection.; ordrng 1 W11283592 (motor) and 1 W11624938 (control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Chester, VA 23831
Chris B.
Job Details:
11/16/2023
cx comp unit cabinet light will not come on insp unit conf cx comp repalced bulb found no volage to light unit will need control to complete repair; ordrng 1 W11583303 (control)
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MB00
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/16/2023
Cx complaint is top door rubbing on bottom UI trim. Found that when the unit was installed the installers removed the entire center section of the oven and sperated them into two ovens. Then installed them seperatly by stcking the top one ontop of the bottom. They also caused damaged to the frame and many other areas. Called WPTL and documented findings. Cx is going to have to reach out to the supplier and get issue resolved with them. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Chesterfield, VA 23838
John P.
Job Details:
11/16/2023
Cxs complaint unit has burning smell. Smell coming from magnetron or transformer can see discoloration of both.; ordrng 1 W11391712 (Magnetron) and 1 W11441128 (Fan) and 1 W11545871 (Transformer) and 1 W11256462 (Diode) and 1 2tech (2 tech)