We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lusby, MD 20657
Shane B.
Job Details:
06/26/2023
cx cancelled the appointment at the door. he said a family emergency came up and they cant pay for service right now. i didnt enter the house.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chantilly, VA 20151
Richard B.
Job Details:
06/26/2023
"CX complant. Washer dosent stop spin cycle.. Bleach remains and door is hard to close .. inspected unit and found no error codes , Unable to look up service pointers due to Servicematters being down. Found pressure hose free of debris and holes , Remember a service pointer for bleach not getting picked up in dispenser drawer. Ordering control , and dispenser drawer. and door latch. Further work needed. RB; ordrng 1 W11583890 (control) and 1 W11524105 (dspenser) and 1 W11565030 (door latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Dunkirk, MD 20754
Shane B.
Job Details:
06/26/2023
cx is just moving into the house and ran dishwasher for the first time. it started leaking from the bottom middle of the door i saw no visable damage to door or tub. checked for codes and found none saved. ran service cycle with no leaks. ran normal cycle with no leaks. cx is using store brand detergent that does not say HE on it. advised cx try an HE detergent and see if it leaks. cx will use unit and call back if issue returns. currently working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Chantilly, VA 20151
Richard B.
Job Details:
06/26/2023
"CX complant. Door dented and rusted. Prior diagnosis found unit needs right door , crsper and badge. After inspecteing door with CX the bottom hinge cover is damaged and unaceptable. Reordering door, . Further work needed. RB; ordrng 1 lw10912075 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Lloyd B.
Job Details:
06/26/2023
"Cx complained the unit made noise. Inspected the unit and found that there was an ice buildup on the fc evap. Turned the heater on in diagnostics so it is not a defrost issue. Unit needs new rc evaporator, drier and compressor. Sealed system tech required. 3 job count; ordrng 1 WPW10143759 (drier) and 1 W10276644 (compressor) and 1 W11492867 (evap)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Woodbridge, VA 22193
Robert W.
Job Details:
06/26/2023
Replaced Control and UI unit calibrated and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Alexandria, VA 22306
Lloyd B.
Job Details:
06/26/2023
Cx complained of a damaged handle and no cool. Installed new heater and handle and the unit shall defrost and there is no longer damage. Job complete
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bowie, MD 20715
Leon
Job Details:
06/26/2023
cx complaint dryer would not close. inspected unit found damaged hinges. replaced hinges and tested machine now working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Smithfield, VA 23430
Justin W.
Job Details:
06/26/2023
cx complaint unable to cancel cycle. confirmed complaint. ordering ui to complete repair.; ordrng 1 W11660284 (console) and 1 W11632709 (ui)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP2
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
06/26/2023
"Cs unit wont stop making ice, confirmed complaint. Found ice level sensor reading 7k ohms with no ice touching it.Ice was about half inch bellow the sensor. Unit is making ice perfectly. I pilled up the ice on top of the sensor , about 3 minutes later unit stopped making ice thermistor reading 10k ohms . I them put warm water on a rag and warmed up sensor again. Unit started cycling making ice again.Ice level sensor is working properly.Advised customer of findings and showed him. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gettysburg, PA 17325
Bernard M.
Job Details:
06/26/2023
"Replaced pump, ran normal cycle and pump activated spraying arms around, unit checks good"
We serviced a
JENN-AIR RANGE
Model JDRP436WP03
Near Manassas, VA 20112
Robert W.
Job Details:
06/26/2023
"CX Complaint is the display not working. Inspected unit and found display not working properly cycled power nd found display started to work then while operating oven UI started to not respond again connections are good, Ordering UI and Control; ordrng 1 WPW10464535 (UI)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Littlestown, PA 17340
Bernard M.
Job Details:
06/26/2023
"Cx complaint unit is stuck and doesn't complete cycles. When arrived the basket/tub assembly was stuck under the front angle iron. Accessed and pushed down on basket toremove from under metal. Entered diag and found no error codes. Ran test and found water had slow flow when filling. Found the dispenser housing leaking when fixing bascket. Ordering inlet valve, once approved contact cx to reschedule; ordrng 1 W11172234 (inlet valve housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Williamsburg, VA 23188
Orbie
Job Details:
06/26/2023
"cx complaint unit not functioning. checked unit verified complaint. found humming from capacitor. replaced capacitor, tested unit. working as designed.; ordrng 1 W11395618 (capacitor OA/VS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Fulton, MD
Robert L.
Job Details:
06/26/2023
"cx complaint leaking out front and low pressure at dispenser, found water supply kinked behind unit, rerutyed line pressure returned to dispenser, found water under RC drawer, found drain clogged, cleared drain and grommet water started pouring thru, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
06/26/2023
"installed new lid , tested unit. Job complete"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Chester, VA 23836
Chris B.
Job Details:
06/26/2023
apon arrival unpackaged new cooktop to find it to be scratched as well did try to buff out glass with glass cooktop polish and clean micro fibre wrag culd not get scratches out of glass called tech line spoke with butch satted refer cx to call cx service sr#7736364745
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Catlett, VA 20119
Robert W.
Job Details:
06/26/2023
CX Complaint is the unit isnt heating. Inspected unit and ran diag and found unit has heater error ran cylce and unit didnt het ohm out element kinda out of range control not sending power to element. Ordering Control and element.; ordrng 1 W11087226 (Control) and 1 W10518394 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Elkridge, MD 21075
Robert L.
Job Details:
06/26/2023
"cx complaint not draining again, found f9e1, pump activated twice when moving harness once drained, pump would not actiate, redid harness connection to pump checked for continuity, found 0v off control control shorted, ordering control and pump , will reuse harness on return (at house); ordrng 1 W11513246 (control) and 1 W11399437 (pump)"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EW3
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
06/26/2023
unit needs new control for oven not heating/ light out in oven .. also needs elements and switches for element short cycling ..; ordrng 2 W11371990 (element)s and 1 W11122555 (control) and 1 WP3148953 (switch lf) and 1 WP3149404 (switch rf)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Catlett, VA 20119
Robert W.
Job Details:
06/26/2023
"CX Complaint is the unit isnt starting. Inspected unit and found the PTS switch very stuff not pushing. Unit is getting good power, Replaced switch and tested unit is working properly."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Brandywine, MD 20613
Shane B.
Job Details:
06/26/2023
unboxed new parts and found one of the FC bins was damaged. the front was broken off and shattered. i installed all other parts without issue. reordering FC bin.; ordrng 1 w11387053 (freezer bin)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Davidsonville, MD 21035
Leon
Job Details:
06/26/2023
cx complaint unit would not cut on. replaced UI and tested machine now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Upper Marlboro, MD 20774
David J.
Job Details:
06/26/2023
"Cx complaint unit had sparks inside unit. Arrived and inspected unit. Found rack had touched cabinet wall while cooking, marks were left on cabinet and rack holders. Replaced 3 rack holders and ordering touch up paint for the return visit. Called whirlpool safety SR#7736684729 Explained to them the situation. Picture of pop in SD pics. Will return with touch up paint once it arrives. ; ordrng 1 W10134625 (Apollo gray touch up paint) and 1 Look (Look)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Shady Side, MD 20764
Shane B.
Job Details:
06/26/2023
"installed fuse and tested unit for cx. unit is running and heating, air flow meter shows good air flow for all dryers. unit is working as desgined."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Arlington, VA 22205
Lloyd B.
Job Details:
06/26/2023
"Cx complained of a noise. Inspected the unit and found that when the water is done being dispensed, the valve could be heard but that is normal.. In diagnostics step 121, the damper however, is noisy. Unit needs new damper; ordrng 1 WPW10594329 (damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Newport News, VA 23608
Lucas R.
Job Details:
06/26/2023
"pressurized system, found no leaks, replaced compressor, and drier, presuurized again, found no leaks, vacuumed and charged 43 oz. advised cx to monitor, unit workong as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Staunton, VA 24401
Eric F.
Job Details:
06/26/2023
"Installed belt, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lititz, PA 17543
Justin L.
Job Details:
06/26/2023
As per previous visit was able to access unit and replace parts. Tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Columbia, MD 21046
Robert L.
Job Details:
06/26/2023
"cx complaint not drying dishes, found no errors stored found no rinse aid in dispenser, ran diagnostics, heater activated , filled rinse aid with sample, cx to purchase more, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model krsc503ess00
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/26/2023
"CX complaint frost in the Rc.Inspected unit, found Rc evap not defrosting, fan working ok. Found also rusted drip pan and clogged drain tube. Quoted repair $464.64 with $125 labor for Rc drip pan W11162078, drain tube W11409190 and defrost thermistor W10316760 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube) and 1 W10316760 (Rc defrost thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21230
Marc M.
Job Details:
06/26/2023
confirmed no frost pattern with compressor running as well as condenser fan. evacuated what was certainly a full charge from the system. installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 134a and tested. unit developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Greenbelt, MD 20770
Sherwood
Job Details:
06/26/2023
cx complaint arm has broken. arrived today and i did confrim arm is defective and may not stop ice when full. advised cx to monitor ice production until we get part.; ordrng 1 w11342242 (shut off)
We serviced a
WHIRLPOOL RANGE
Model IGS900DS05
Near Riverdale Park, MD 20737
Sherwood
Job Details:
06/26/2023
called office they nsaid they accidently returned the part. so they are reordering and they will reach out to cx regarding return; snapped 4 QuickPics
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seaford, DE 19973
Michael E.
Job Details:
06/26/2023
CX complaint: no herat. Te4wsted and verifdied complaint. TCO high limit failed continuity test and unit failed air flow test. Replaced TCO sensors. Informed CX of vent findings. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MTW5600TQ2
Near Severn, MD 21144
Alexander D.
Job Details:
06/26/2023
"cx complaint after washing a rug by itself unit started shaking excessively during spin. inspected unit and verified complaint, shakes in spin with no clothes inside. checked under unit, no springs broken, coupler isnt broken but the rubber is starting to wear out, dont think thats cause of shaking though. found gearcase is starting to leak oil, pic saved. ordering gearcase and returning with coupler. quoted 619.07, paid in full with c/c. parts in stock @tribles. called office and scheduled return visit for 6/30; ordrng 1 3360629 (gearcase)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Riviera Beach, MD 21226
Alexander D.
Job Details:
06/26/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Lancaster, PA 17603
Justin L.
Job Details:
06/26/2023
"Cx complaint lights not on. Was able to access unit and found faulty switch. Replaced with one from van stock. Unit now checks good no further work needed.; ordrng 1 W11384469 (door switch (JL VS)), used 1 W11384469 (door switch (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23320
Zachery R.
Job Details:
06/26/2023
"cx compliant noisy operation, checked unit, rc at 39 degrees, fc at -1 degrees, removed rear panel, applied insulation around filter drier so it would rub on suction line. when i pushed unit back into cabinet heard rattling like sound. come to find defective fan scroll allowing condenser fan blades to hit scroll, tried adjusting, no luck. ordering fan scroll to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10570380 (baffle-air)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ 08
Near Frederick, MD 21702
Sal R.
Job Details:
06/26/2023
"CX complain t is that the unti has surface scratching on then keypad. Unit is with in the 1st 30 dfays of ownership. I attempted to replace keypad , but found new control has broken clip. I am reordering 1 control # W11175577. Once part is avalible, please have somoene form teh office call to set a return date.; ordrng 1 W11175577 (console control.)"
We serviced a
MAYTAG OVEN
Model MGR8674AS1
Near Ashburn, VA 20147
Simon
Job Details:
06/26/2023
CX complaints oven not heating properly .inspected unit ignater clicking but not ignate .replaced both broil and bake ignaters .UNIT tested bake and broil preheating 350f in 10 min.unit works as designed.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Arlington, VA 22207
Lloyd B.
Job Details:
06/26/2023
Cx complained the unit made noise. Inspected the unit and found that ice hitting is hitting the fan. Made sure there are no gaps in the gasket to allow air in. Unit needs new evap fan motor; ordrng 1 W11610999 (evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Parkton, MD 21120
Drew B.
Job Details:
06/26/2023
replaced all parts now fills and started mnaking ice.
We serviced a
WHIRLPOOL FREEZER
Model KBSN602ESS01
Near Williamsburg, VA 23188
Orbie
Job Details:
06/26/2023
cx complaint unit lights dim in freezer and some out in fridge compartment. verified cx complaint. under special project (W11606409) (S84638) P+L covered for leds. rescheduling for 6/29.; ordrng 4 W11632139 (led)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rocky Ridge, MD 21778
Sal R.
Job Details:
06/26/2023
"No answer at door. Called office , office called CX and call was canceled. I was advised by keyon to move on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Burke, VA 22015
Demonte S.
Job Details:
06/26/2023
Inspected the unit. Found that the cx is saying that the Water Filter will not close. Checked the Water Filter. Everything is good with the Water Filter. I then closed the Door to the Water Filter. Dispensed 6 cups of water from the Dispenser. Filter Head Door is staying closed. ( Advised the cx that they will need to push the door close with a little bit of force. ) Ubit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Taneytown, MD 21787
Sal R.
Job Details:
06/26/2023
"Per the previouse tech, I was able to access and replace the spin basket and the bezel. I then recalibrated the unit and compoleted a auto test. I found the unit tobe opperaitng as designed. UNit test good. Please see SR# 7736503253.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JSC24C8EAM00
Near Severn, MD 21144
Alexander D.
Job Details:
06/26/2023
"cx complaint neither section cooling properly. inspected unit and verified complaint. compressor runs good, fans are running but no frost on either evap. found uv dye leaking at rc evap connection, pic saved. ordering rc evap, compressor and uv dye drier. 3 ct SS tech only. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10643261 (rc evap) and 1 WPW10143759 (uv dye drier) and 1 W10309988 (compressor) and 1 LOOK (LOOK)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Reston, VA 20191
Christian C.
Job Details:
06/26/2023
Cx complaint unit is not drying dishes completely. Inspected unit no errors stored. Ran through diag cycle no issues. Cx has no rinse aid. Advised cx to use rinse aid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Manassas, VA 20109
Daniel J.
Job Details:
06/26/2023
weak cool in fridge and freezer removed evap frost pattern normal test three damper opening and closing no movement from fan checked for obstruction none present replaced fan motor with harness test 3 again now fan turning and movinng air reitalled evap cover let unit run temps in fridge section dropping
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Parkton, MD 21120
Drew B.
Job Details:
06/26/2023
"cx complaint that unit is had the stem on the lower a=spray arm had broken off..and and melted on the heating element.. and needs new spray arm. will need.. can we ship just to cx for faster delivery,..; ordrng 1 W11579565 (lower spray arm 0@trbles)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bowie, MD 20715
Leon
Job Details:
06/26/2023
cx complaint washer not working. inspected and found motor not working in agitation mode. ontrol was giving enough voltage but motor was not reading. determined a new motor is needed.; ordrng 1 W11283592 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Manchester, MD 21102
Drew B.
Job Details:
06/26/2023
replaced and now more leveled and all we can do. checks good.
We serviced a
KITCHENAID MICROWAVE
Model KHMS2040BSS2
Near Arlington, VA 22201
Lloyd B.
Job Details:
06/26/2023
Cx complained the unit did not operate. Installed 2 of the 3 switches that were ordered and the unit still does not start. Inspected the unit and found that the one switch that is needed is testing open.. Unit needs new door switch; ordrng 1 W10727360 (door switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Newark, DE 19702
Taylor F.
Job Details:
06/26/2023
Cx complaint is dispenser not functioning properly. Tested inspected and verifed complaint. Found the dispenser door to be defective and not closing or opening. Replaced dispenser from pre id and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Delmar, MD 21875
Michael E.
Job Details:
06/24/2023
Replaced the bellow gasket as per previuous diagnosis. Tetsed unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Salisbury, MD 21804
Michael E.
Job Details:
06/24/2023
CX complaint: not drying. Tested and verified complaint. I was not getting heat in dry cycle. At control and at element i was getting reading of 17olms which is more than 10% out of range. Ordering heater. Cannot reschedule due to only couple left on system.; ordrng 1 W11314664 (heater)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Salisbury, MD 21804
Michael E.
Job Details:
06/24/2023
"CX complaint: unit not heating on regular cycle. Tested and verified complaint. Heater comes on with some cycles but not others. No error codes. Diag cycle only runs for 2-3 seconds. Tested voltage at recep and term block and voltages are correct and there is no voltage drop. All plugs are secure. Tested again and regular is now heating until i put unit back together, then it went back to slight heat. Bulky still running heater as normal. Ran diag cycle again and now diag cycle is running. This seems to be a wiring problem. Ordering main harness and control (just in case). Cannot reschedule due to only 1 harness on system; ordrng 1 W11664629 (main harness) and 1 W11618916 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Berlin, MD 21811
Michael E.
Job Details:
06/24/2023
CX complaint: lights were hesitating on coming on. This effect stopped a day or 2 prior to this visit. Tested switches and they are working properly and all lights are on. Suspected that frost impeded the switch but then cleared. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Berlin, MD 21811
Michael E.
Job Details:
06/24/2023
CX complaint: F2E2 error code. Tested and verified complaint. Internal UI fault. Replaced console and synchronized UI. Tested airflow andf unit failed in the red. I advised ZCZX to have venting cleaned out or replaced. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Ocean Pines, MD 21811
Michael E.
Job Details:
06/24/2023
"CX complaint: IB filling with solid ice. Tested and verified complaint. IM fill is spilling into IB. I found filter clogged and with the lower water flow, the water is coming off the inlet in a funny way and landing on the ledge behind the IM. I disengaged the filter and tested and IM is now filling properly. Informed CX of findings. Unit is working properly. CX paid 120.00 for service by check. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Selbyville, DE 19975
Michael E.
Job Details:
06/24/2023
"CX complaint: shirt stuck in lock and it wont unlock. Testeed and verified complaint. I was able to get the shirt out, tested unit and lock not latching properly. I found the problem was from the strike. Replaced strike, tested unit and it is now working properly. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (STRIKE van stock) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WFE550S0HW1
Near Selbyville, DE 19975
Michael E.
Job Details:
06/24/2023
"CX complaint: broken cooktop. Inspected and verified complaint. I quoted CX price to replace the cooktop. CX paid in full for service, labor, S&H and part. No money owed opon repair visit. CX would like this repairt before July 4 if possible. Cannot reschedule diue to SO part.; ordrng 1 W11183715 (cooktop)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frankford, DE 19945
Michael E.
Job Details:
06/24/2023
CX complaint: F8E4 error code. Tested and verified complaint. I found water in the drtip pan. I was unsuccessful in recreating the leak but i was able to get a 40-50 degree turn on the watert inlet connection. Testeed uniy and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/23/2023
"cx complaint the unit is not sealing allowing moisture to build up in freezer. checked the unit and found that the freezer door was not able to close all the way to seal the gasket. therefore, ice is forming inside the freezer at the top corner. this is also allowing moisture to build up on the outside of the ice chute. unit needs a new door to resolve the issue. went ahead and sealed the cabinet so if the door does not fix the issue. than the cabinet itself must be warped not allowing the seal to be performed when shutttingf the door. the door is in a tight space with an island right in front of it. recommend a second tech so i dont damage the unit, new door, or myself while installing the door.; ordrng 1 W11566705 (stainless door) and 1 W11098702 (ice chute)"
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS5
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/23/2023
cx compliant the unit is not heating up in the oven. error code f3e0. checked unit and found out of range sensor and a control that had signs of an infestation. no live bugs found. replaced the control and the sensor. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/23/2023
"cx unit is a GE not owned by whirlpool. asked her if she had any other units and cx stated she does not. therefore, i recommended her call lowes and tell them to sned a GE tech out. cx agreed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Frederick, MD 21703
Ricardo S.
Job Details:
06/23/2023
"Cx complains that the unit not washing dishes.. inspected unit, motor makes a clicking noise, faulty motor, connection cks ok, replaced sump pump assy, reset power, unit tested and dw wotks fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Haymarket, VA 20169
Ezra M.
Job Details:
06/23/2023
"not drying, error f7-e1, tested heater, OL. will need new heater. replaced heater, verified heating with diag cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz04
Near ,
Michael E.
Job Details:
06/23/2023
"CX complaint: no cool. Tested and verified complaint. Compressor amp draw at 0.23 amps. Called MM and went over findings. Also no frost pattern. Ordering compressor, evap, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to no one on site.; ordrng 1 W11580057 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub) and 1 WPW10143759 (dryer)"
We serviced a
JENNAIR OVEN
Model JJW8627DDS
Near Potomac, MD 20854
Brian F.
Job Details:
06/23/2023
"Cx states ovens not working, entered diagnostic mode, found saved 1d12 1d11 (Runaway temperature (650?F), door unlocked). Tested both temp sensors, both read 1080 ohms, in spec for rom temp. Powered unit back on, unit started working after power cycle, heated both ovens to 350 with no issues. If errors return unit would need control board (74009715) board is no longer available from Tribles."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Crownsville, MD 21032
Shane B.
Job Details:
06/23/2023
"cx complaint is the unit leaking when running. cx said unit drips from front left corner of the door. i felt insulation, its dripping wet. checked for code and found F2E1 as the only saved code. cleared code and inspected door gasket and it didnt look damaged. removed outer door and found insulation on left side is wet but not wet on top, water is not leaking from dispensor onto insulation. i ran service cycle with outer door removed. very quickly i could see water overflowing the lip of the tub on left side. ran another cycle with clear door in place. i found the feed tube was not plugged into the cover on wash motor causing water to spray forward toward the door. once back together i ran unit agian and it did not leak. quoted cx for new feed tube, cover. they paid service call.; ordrng 1 W11245091 (cover) and 1 W10861745 (tube-feed)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abbottstown, PA 17301
Drew B.
Job Details:
06/23/2023
cx complaint thayt unit is not going through cycle and makes buzzing sound. i foudn a bad capacitor and the house is new and they showedme closing papers (via sd mobile) and call to reschd; ordrng 1 W11395618 (capacitor 0@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fredericksburg, VA 22401
Robert W.
Job Details:
06/23/2023
"Cx Complaint is the unit isnt cooling at all. Inspected unit and found unit is getting good power unit will try and start compressor but compressor is locked up pulling very high amps on start up but wont come on, Ordering Compressor, Dryer coupler; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details:
06/23/2023
CX complaint: stuck with sensing light blinking. Tested and verified complaint. F8E1 error code for no or long fill. I found the CX was unaware of the 2 button press start. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Edenton, NC 27932
Austin D.
Job Details:
06/23/2023
repalced all parts and tested the unit with it out to see if it is leaking. no leak detected. unit is runninng as deesigned. no leaks present. reinstalled the unit.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Chesterfield, VA 23832
Joseph D.
Job Details:
06/23/2023
Units center gate is rusting through. Cx concerned it will break with pot or pan on top of it. Conformed complaint. Cx states no corrosive or abnormal cleaning products have been used. It seems factory coating over iron grates is thin in one spot and rusting through. Not a high moisture area or abnormal installation. ; ordrng 1 W11204377 (Grate kit)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Laurel, MD 20708
Alexander D.
Job Details:
06/23/2023
"replaced cooling fan. tested unit, preheated oven to 375 and it stalled around 330 and never got any hotter. temp sensor reading good. no errors stored. control must have gotten damaged from heat while cooling fan wasnt working correctly. quoted cx 354.61 for replacing control. cx wants to call cx service first to see if they can get courtesy coverage. advised cx service call and labor are covered for 30days.; ordrng 1 W10884488 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ellicott City, MD 21043
Marc M.
Job Details:
06/23/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Edenton, NC 27932
Austin D.
Job Details:
06/23/2023
"cx compliant the unit is notturning on. checked the unit and breaker was off and the red wire on the terminal wire was burnt and defective. used the terminal wire set to resolve the issue. tested operation and fixed the hole in the vent. unit is running as designed.; ordrng 1 279318 (terminal wire set ar vs), used 1 279318 (terminal wire ser ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Hertford, NC 27944
Austin D.
Job Details:
06/23/2023
came out to resolve the issue. disassembled as neeeded. replaced all parts and tested the unit. got the pressure to hold at -2. unit is runninng as designed. cx asked me to put the wheels back on the unit his woife had found so it was no longer on a wood 1x2. i did and now the bottom panel cannot be installed. i advsied cx to contact the builders at this time. i cannot simply put the wood back. could potentionally cause damage to the unit or floor. also the unit needs to be on its feet/wheels for access for servcice/cleaning behind it. cx agreed to ask builders what they recommend.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23120
Joseph D.
Job Details:
06/23/2023
"Unit off balance and leaning forward causing unit to fill over side of tub, raised , levelled calibrated and unit working peoperly. Installed drain pan."
We serviced a
WHIRLPOOL DISPOSERS
Model KCDS075T2
Near Annapolis, MD 21409
Shane B.
Job Details:
06/23/2023
"cx complaint is the garbage disposal making a lot of noise and shutting off. confirmed complaint. unit would not start. i pressed the reset button under unit and it began to work but is very noises. inside unit is clean, teeht move freely, no debry. noise is coming form motor. ordering replacment unit.; ordrng 1 WPKCDS075TA (garbage disposal)"
We serviced a
JENN-AIR OVEN
Model JJW2830DS02
Near Lititz, PA 17543
Justin L.
Job Details:
06/23/2023
Cx complaint F2E1. Unable to locate model and serial sticker. Unable to enter diag to confirm either due to F2E1 error. Cx contacted martins who provided info. Cx will need to contacte jennair for sticker. Quoted cx for repair and collected for service only at this time
We serviced a
JENN-AIR OVEN
Model JMW2327WS01
Near Annapolis, MD 21401
Shane B.
Job Details:
06/23/2023
"cx complaint displaying F6E0. cx said they cycled the breaker and unit now shows F6E8 and will not heat. tested unit and it does not run at all. no interior light. checked for codes and found F6E8 saved 4 times. i found fuse was blown. replaced with a VS part and restored power. interior light is now on with door closed. documented with techline, they advised unit has a bad door switch. replaced harness interlock with preIDed part and restored power again. unit powered up and worked properly. SR#7736700111. cx paid in full for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Stephens City, VA 22655
Daniel J.
Job Details:
06/23/2023
fridge not making ice jumped icemaker to start cycle arms moving than removed jumper still moving than stopped left jumper in longer unit cycled all the way and added water sugguesting ice maker 0 in stock in UM; ordrng 1 WPW10300024 (icemaker)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mayo, MD 21037
Shane B.
Job Details:
06/23/2023
"cx complaint, cx was using the middle burner on simmer and turned it up. when they turned it up it made a loud hissing noise and after a minute or 2 they had black soot on the burner head and cap. unit is on propane. i verified the unit has the correct orfices for LP and regulator is converted. i set unit to simmer and let it run few a minutes or 2 then turned burner up. did that several times but flames look good but black residue started to appear on cap. i wiped it off, seems like soot. i could not replicate the noise issue. i called techine to document, they advised replacing all parts of the middle burner. SR#7736699482. ordering all parts. documented with safety dept SR#7736669202. schedule when all parts are available.; ordrng 1 W10819916 (cap-burner) and 1 W10811599 (burnr-head) and 1 W10639869 (holder-orf) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10676661 (spud-orfce)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Petersburg, VA 23803
John P.
Job Details:
06/23/2023
"CX complaint unit not working checked unit found cam nut came off, replaced cam calibrated tested working as designed.; ordrng 1 W10721967 (Cam JP/VS), used 1 W10721967 (Cam JP/VS) from stock"
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
06/23/2023
"Cx complaint dw leaking from the left side.Ran diag, no errors. Pulled unit out from cabinet and ran a test cycle, found loose water inlet nut, and water leaking from there. Tightened nut, the leak stopped. Noticed of water damage on the wooden floor around the dw. Cx didn't say anything about, but I documented it by taking pictures. Found also the dw insulation shield damaged by the water. Ordering insulation shield W11553445 to be shipped to cx (contractor will install part). The cx asked me to leave unit with plumbing and electrical disconnected, and I did it. Advised about $120 charge if we have to back and re-connect the unit; ordrng 1 W11553445 (insulation shield (ship to cx)) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Leesburg, VA 20176
Ken M.
Job Details:
06/23/2023
Door replaced. Replacememt door came with a new gasket. Door is sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/23/2023
"CX complaint no cool.Inspected unit, found frost build up on evap.Ran forced defrost, it didn't work. Confirmed 120V on P1-2 P2-1 on control board. Found open heater or harness. Ordering defrost heater W11650660.; ordrng 1 W11650660 (defrost heater)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Leesburg, VA 20176
Ken M.
Job Details:
06/23/2023
"Customer complaint is that after a safety audit of the home it was reported that the rear two burners were putting off too much CO. Burners tested and most of the flame is blue on both burners with some yellow tipping. The left rear burner hisses on high. Both burners turned on with pots of water and CO tester used at the front of the unit to monitor CO levels. Contacted Whirlpool tech support to determine if there a CO max level for the cooktop burners. There is no max CO level for the cooktop burners, oven restricted to 300ppm. CO meter registered 0ppm during testing. All levels measured for the burners were below the oven's max tolerance level, unit is working as designed. SR # 7736706198."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Camp Hill, PA 17011
Fred G.
Job Details:
06/23/2023
cx complaint unit is leaking from the left front corner. inspected unit and removed outer door and found water laying on inside of outer panel. I ran a normal cycle and found no leaks behind door. I then noticed bottom kick panel was blocking vent fan from pushing moisture to the outside kitchen. I found installer installed kick panel wrong and moisture was pushing behind outer door. water then fell and collected on floor. I was able to properly install kick panel. clean all water up. unit now checks good.; ordrng 1 looklook
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Daniel J.
Job Details:
06/23/2023
replaced cap ran diag cycle confirmed agitate and spin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Falling Waters, WV 25419
Ricky E.
Job Details:
06/23/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ellicott City, MD 21042
Marc M.
Job Details:
06/23/2023
cx complaint unit making excessive vibrating/grinding sound in fc. cx had a very breif video that appeared to be the evap fan vibrating/grinding. however when inspecting unit found no ice or frost build up that would obstruct the fan blade and produce noise. reinstalled evap cover securely and confirmed no harness' are contacting the inside of the cover. encouraged cx to take another video if sound returns and email it the service email for Via. collected only for service call.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Purcellville, VA 20132
Daniel J.
Job Details:
06/23/2023
washer water dripping from inlet when not in use and after days of not using it water above washplate humming noise inlet not sealing off completly dripping water into tub causing flood mood and draining water out of tub sugguesting inlet be replaced power outage occured while in home light off and on whole home; ordrng 1 W11513255 (inlet)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Richmond, VA 23220
Chris B.
Job Details:
06/23/2023
cx comp unit rc door will not hold gasket insp unit conf cx comp ordering white rc door due to door not holding gasket in channel; ordrng 1 W10680726 (white rc door)
We serviced a
JENN-AIR REFRIGERATOR
Model JUBFL242HM
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/23/2023
Cx details Brian and Carli olivares 4403645340. customer complaint of loose door handle did confirm complaint door handles attached at factory with no access from inside must order entire door; ordrng 1 W11360655 (Door)
We serviced a
KITCHENAID WINE CELLAR
Model KUWS24RSBS14
Near Winchester, VA 22603
Daniel J.
Job Details:
06/23/2023
wine cellar nolonger cooling tested defrost timer than let unit run checking wiht thermal coupler checked for frost pattern none called tech line sr7736707143 compressor kit nolonger avaible