Service History 421 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chester, Virginia 23831

John P.

Job Details: 06/29/2023

"Cx complaint unit not cooling checked unit found FF evap under block of ice, when measuring thermistor from ACU found 3.6k which is about 60 degrees even though is under ice removed cover verfied reading at evap. Did also advise that some times after changing sensor, controls no longer recognize new reading and may need to be changed after changing fan assm.; ordrng 1 W11087438 (fan assm 126.87)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 06/29/2023

checked new parts seal was a door handle. replaced ui panel due to pealing up and tested unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near York, Pennsylvania 17408

Sal R.

Job Details: 06/29/2023

"CX complaint is that the unit is not prducing ice. I found that the icemaker has failed. I am ordering 1 icema,ker (W10873791). Once part is avalible, p,ease have someone for mt eh office call to set a return date; ordrng 1 W10873791 (icemaker 53 @ tribs)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/29/2023

"Replaced all parts per previous tech, restored power, evap began frost pattern with fan running. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/29/2023

Per previous diag I was able to access the control. I replaced the control board and found that the unit was responding and functioning. I ran the DLMS calibration and the diag test and the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WRS315SNHM06

Near Stephens City, Virginia

Ezra M.

Job Details: 06/29/2023

air scoop failed due to screw being overtightened during assembly. ordering air scoop; ordrng 1 W10803597 (scoop-air)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/29/2023

cx comp unit states close door insp unit conf cx comp found stike not engaging door latch replaced strike tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model JS48PPDUDE01

Near Freeland, Maryland 21053

Drew B.

Job Details: 06/29/2023

called TL bc the kit didnt change anything... spoke to andrew had me try with no spring and mulitple different closing methouds with and without hing cam spring etc.. now reverting to the lwoer hinge... which will require 2 tech for door removal..; ordrng 1 LOOK (LOOK) and 1 2TECH (2 TECH) and 1 W10860229 (BASE LEFT) and 1 2006616 (left) and 1 WPW10121046 (left extention) and 1 W10839844 (LEFT hing bottom) and 1 W10527053

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz08

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/29/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. vac the system and pressure held. added r600 to the system. pressure held at -2 and amp draw was at .85. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/29/2023

f8e6 f0e9 cx complaint unit making noise on wash cycle. inspected unit then checked for error codes and had 2. cleared codes and ran service cycle. unit made noise when agitating. checked under washer to find plastic shavings off splutch. grabbed preIDed parts and replaced both parts (splutch & actuator). tested using service cycle and unit doesnt make noise anymore.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/29/2023

CX complaint FRIDGE frost in FC & condensation in RC liners. Returned today & frost & condensation has not returned. See notes from 6/26/23. CX has items frozen in RC with air damper set to MAX & control set to recommended > JJ; ordrng 2 WPW10384183 (thermistor 1ea for RC & FC)s and 1 W11609822 (Evap harness) and 1 W11595220 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 06/29/2023

"Customer complaint is that the unit is still squealing. Suspension tested good. Basket is out of round, needs a new basket. Ran test cycle and the unit did not squeal, but confirmed the basket to be unstable. Inspection of the drive system found no wear and the gearcase is not leaking oil. Splutch assembly is secure. Belt is a little loose. Ordering belt.; ordrng 1 W10554251 (spin basket) and 1 W11239857 (belt)"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 06/29/2023

Cx complaint is that the unit is not getting clothes completely dry. Upon arrival I found that the unit has no error codes. I then started a timed cycle and found that the unit is getting good ventilation to the outside. I found that the unit is heating as well. Cx stated that the clothes get dry after running them for a few minutes on timed dry after the regular cycle ends. I found that the unit is functioning as intended. I also explained the expectations of the dryer function. Job complete

We serviced a

KITCHENAID OVEN

Model KSEG950ESS0

Near Richmond, Virginia 23235

Joseph D.

Job Details: 06/29/2023

12-2 appointment only. replaced failed control board existing control board with corrosion unit now starting and display works however bake broil and convect do not work power property unit no problems with fuses must replace faulty control board; ordrng 1 W11100515

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/29/2023

cx comp unit will satte clean dryer vent insp unit found vent kinked advised cx of issue and to contact dryer vent spec

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QHX00

Near Sterling, Virginia 20165

Simon

Job Details: 06/29/2023

CX complaints refrigrator not cooling .inspected unit no refrigrant .unit not designed to be in garage CX not decided yet if want a to buy a new fridge or to repair it .CX paid service call.SZ

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/29/2023

cx comp rc door gasket will not stay in seat insp unit conf cx comp found rc door not holding gasket in seat ordering ss rc door W11398751 to complete repair ship dorr to cx; ordrng 1 W11398751 (ss rc door)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Richmond, Virginia 23231

Chris B.

Job Details: 06/29/2023

cx comp unit will not start cycle insp unit conf cx comp found short in lower harness W11643701 at drain pump unit will need harness; ordrng 1 W11643701 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Midlothian, Virginia 23112

John P.

Job Details: 06/29/2023

cx say leaking at the bottom of refrigerator - no water inside unit .found water line to value lose .tightened water line

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Midlothian, Virginia 23112

John P.

Job Details: 06/29/2023

install control unit workin as design

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP107ESS03

Near Richmond, Virginia 23223

Chris B.

Job Details: 06/29/2023

cx comp will not start and state shut door found even with unit pulled out from wall unit still states close door door does close very stronly and no dents in cabinet also found left door swicth to be very week to the touch ordering interlock kit W11033422 collected 120 sc 111.74 part 15 ship 150 labor 6.70 tax total collected 403.44 cx paid in full; ordrng 1 W11033422 (interlocks)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/29/2023

unit with no flow through filter and chattering replaced with temporary bypass cap and no longer making noise instructed customer to get a new filter unit

We serviced a

WHIRLPOOL DRYER

Model WED5840SW

Near Richmond, Virginia 23238

Joseph D.

Job Details: 06/29/2023

Cx complaint that unit will continue to run after cycle ends. Found unit with failed timer. Quoted cx for repair cx declined ; ordrng 1 WED5840SW (Timer)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Centreville, Virginia 20120

Richard B.

Job Details: 06/29/2023

"CX complant. Washer stopped working. Inspected uunit and found lid locked. Opened console and found no led on control , Checked incoming voltage to control and getting 123 volts. Checked outlet. Wired correctly. Unplugged unit for 5 minuets , Restored power and control still no led. Unplugged machine from wall , unplugged console and let unit discharge. After plugging back in , unit still dead. Recomended need to start with a control board. . CXX declining repair. paying 120 service call only. RB; ordrng 1 W11419171 (control 282.14)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BW2

Near Gloucester, Virginia 23061

Orbie

Job Details: 06/29/2023

"cx complaint gasket hanging off. verified complaint, where gasket meets in middle seperated. replaced gasket. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Richmond, Virginia 23221

Chris B.

Job Details: 06/29/2023

cx comp unit will not start cycle insp unit conf cx comp found wire not seated on control seated wire tested unit calrated unit wroking as desighnedn advised cx on use and care

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Hedgesville, West Virginia 25427

Ken M.

Job Details: 06/29/2023

"Customer complaint is that the unit is not washing. Unit tested and issue confirmed. Power is getting to the wash motor, but the motor is not running. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Inwood, West Virginia 25428

Ken M.

Job Details: 06/29/2023

"Customer has an extended warranty policy through Allstate, but this was dispatched as an OOW repair. Customer referred back to Allstate to have dispatch corrected."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 06/29/2023

F6E0CALLED SAFETY AND TOLD TO DO UPDATE CX SEEN PERCENTAGE GOING ACROSS THE SCREEN AT LIKE 4A.M. THINKING UNIT WAS HEATING BUT IT WAS A UPDATE BUT SHE CANCELLED IT IN PANIC UNIT UPDATED AND I EXPLAINED AT THOSE HOURS THE SCREEN MAY DO THAT BUT NORMAL WITH WIFI APPLIANCES

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Richmond, Virginia 23294

Joseph D.

Job Details: 06/29/2023

Unit appears to have possibly been installed in a low water pressure location unit now at maintenance shop . unit with latch and shifter errors but both are working properly replaced control board to eliminate issue unit now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Richmond, Virginia 23234

Chris B.

Job Details: 06/29/2023

cx comp unit will not cool insp unit conf cx comp found fc at 15 degrees found ice ball in top right corner of evap unit will need evap and compressor spoke with jp collected 120 sc evap and compressor cover threw intitltements; ordrng 1 W11209866 (compressor) and 1 W11407409 (evap)

We serviced a

WHIRLPOOL DRYER

Model GEW9200LL1

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 06/29/2023

customer complaint of you not heating properly confirmed complaint found power wire to TCO not fully seated on control board receded and you didn't know working properly

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/29/2023

CX complaint: door leaking. Tested and verified complaint. Water is getting on the top edge of the door interior panel. I found water is getting past gasket on top right. Quoted CX price to replace the gasket W11483553 and saved quote. CX paid 120.00 for service by CC. Job is complete pending approval

We serviced a

IKEA DISHWASHER

Model IUD9500WX4

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 06/29/2023

cx complaint unit died mid-cycle. inspected unit and checked control board and found a blown out control board. gave cx quote for repair and advised that client may need motor based on cx info after inspection. gave motor pricing incase it needs more work once control board installation is completed. collected service fee and cx will discuss with spouse to make decision on repair; ordrng 1 WPW10285180 (control 152.29) and 1 W10258275 (fuse 29.15)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, Virginia 23146

Joseph D.

Job Details: 06/29/2023

Found unit with failed slider replaced and unit now spinning properly no other issues detected f7 E4 basket reengagement errors cleared; ordrng 1 W10734521 (Slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/29/2023

"replaced door , needed to order fitting to go with new door as water line on door is 1/4 and not 5/16 ordering fitting for it disconnectoed water vavle iin back and talped off so no water leaking on floor; ordrng 3 WPW10271540 (fitting)s"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Arrington, Virginia 22922

Kyle A.

Job Details: 06/29/2023

Cx complaint of unit constantly leaking into drum. Did confirm cold valve is not closing all the way. Orsering valve assembly for return.; ordrng 1 W11165546 (Inlet)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Lewes, Delaware 19958

Taylor F.

Job Details: 06/29/2023

Cx cancled at the door and said the unit is now working and she no longer needs service.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Saluda, Virginia 23149

Orbie

Job Details: 06/29/2023

"cx complaint unit throwing code during operation. checked unit found F6E1 when powering unit on. tried checking codes 'loading' under fault history. J10 2-6 1.1ohm. drain pump out of range. J3 2-1 OL w/ lid open or closed. unit needs drain pump, control and lid latch. unit under rac 1yr additional warranty.; ordrng 1 W11394572 (lid latch) and 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Moseley, Virginia 23120

John P.

Job Details: 06/29/2023

"Installed cabinet and drum, tested working as designed."

We serviced a

AMANA RANGE

Model ACR2303MFW7

Near Midlothian, Virginia 23112

John P.

Job Details: 06/29/2023

changed bake switch unit work as design

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/29/2023

"cx complaint not powering on, disconnected console pump came on, verified 5vdc to console and 120v to control, replaced console from pre-id, tested all ops ok, part CBE , collected $230 visa cx paid in full.............. toekick missing from start cx aware"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pikesville, Maryland 21208

Shane M.

Job Details: 06/29/2023

cx complaint the unit freezer items in RC. too many items in unit causing airflow issue. unit might be having commuication issue w control to UI. ordering both.; ordrng 1 W11595219 (control) and 1 W11566894 (UI)

We serviced a

JENNAIR RANGE

Model JES9750CAS02

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 06/29/2023

"cx complaint unit having same issue. after baking, unit will turn on downdraft fan by itself. cx said it happened within an hour after i left last time and ran for 6 hours and was beeping the whole time, no error code. inspected unit, door gasket is a little stiff so it may not be sealing properly causing heat to escape and get into control/keypad. replaced door gasket. preheated unit to 375, heard cooling fan start running once unit got to 300, which is correct. top of door and under console didnt get hot. unit started trying to activate downdraft fan once it got above 310 relay would click on and off quickly and display would show its turning on. seems keypad is getting stuck. ordering console and ordering another control. call cx to schedule return visit once we have eta on parts.; ordrng 1 WP8507P23360 (control(REORDER)) and 1 W10314422 (console with keypad)"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/29/2023

cx complaint the unit is not heating. checked the unit and found the tco blown. replaced the tco and testdd operation. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBL00

Near Baltimore, Maryland 21215

Shane M.

Job Details: 06/29/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near North Beach, Maryland 20714

Shane B.

Job Details: 06/29/2023

"cx complaint is the unit not cleaning, musky smell and detergent dispensor door not working. cx says wash motor runs for a few minutes then it stops. i checked for codes and found F6E4 float switch open, F8E3 drain stuck on, F3E2 OWI shorted, F8E2 drain electric problem. cleared codes and ran service cycle. unit completed cycle. F8E2, F3E2 returned. found no damage to harness. inspected control and found wash motor plug was not plugged in all the way. ohmed drain pump from board. shows 34ohms, in spec. ohmed thermistor on OWI and it reads OL. started a normal cycle. unit filled, washed for a minute then drained. ordering control and OWI and dispensor. quoted cx for repair. they paid service call and said shes going to shop around before making a decision.; ordrng 1 W11084121 (sensor) and 1 W10861000 (detergent dispenser) and 1 W10906431 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 06/29/2023

"cx complaint fc IM not making ice. checked unit, come to find defective heater, and ice bin full of food. replaced icemaker, advised cx to clear ice bin. unit working as designed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Baltimore, Maryland 21215

Shane M.

Job Details: 06/29/2023

cx complaint the unit isnt heating. found no gas passing when trying to ignite. unit needs a regluator. $490.32 cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/29/2023

"installed fc door and nameplate per previous, gasket holding better, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 06/29/2023

"cx complaint no ice or water and warm products in rc. checked unit, advised cx to rearrange product in rc for airflow and showed frozen water bottle on top shel. cycled icemaker, icemaker is good, water dispenser is good. wires under fc door are good. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, Maryland

Shane M.

Job Details: 06/29/2023

cx complaint the unit has sticky substance near roof on RC. found glue thats holding vents return. cleared glue. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Towson, Maryland 21204

Shane M.

Job Details: 06/29/2023

"cx complaint the unit isnt cooling proper. can confirmed. took evap cover off, found uneven frost pattern. SDPICS evap. Sealed system issue. 3 ct needed. ordering evap , compressor, drier. R600a; ordrng 1 W11546605 (compressor) and 1 W11504449 (fitting) and 1 W11506619 (fitting) and 1 W11109499 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 W11580057 (compressor) and 1 W11504415 (fitting) and 1 W11504431 (fitting) and 1 W11506619 (fitting) and 1 R600a"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Deltaville, Virginia 23043

Orbie

Job Details: 06/29/2023

"CX complaint unit still not making ice. checked unit verified cx complaint. test 1 solid, test 2 solid, test 3 solid, test 4 good. test 5 good, test 6 recirc pump running. test 7 good. test 8 compressor running. blinking ice light - good. test 9 hot valve on, blinking ice light - good. bin thermistor 2.7k ohm. 5.0 ohm at grid heater. called techline spoke with Nate. SR# 7736748813 put bin thermistor in cup of ice. 5.75k ohm as high as it got. advised to replace bin thermistor. also ordering grid to be sure.; ordrng 1 WPW10511923 (thermistor) and 1 W10919199 (grid-cuttr)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Harrisburg, Pennsylvania 17112

Justin L.

Job Details: 06/29/2023

Cx complaint unit takes multiple cycles. Was able to access unit and with the assistance of CH removed and tested all components. Verified air flow and used a thermocoupler to verify temps and unit would get upto 130F. Contactced techline and spoke to Chris SR#7736743572. Due to unit only being 120VAC unit is operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Lincolnia, Virginia 22312

Demonte S.

Job Details: 06/29/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from the Water Filter Head. Checked the Water Filter Head. Found that the Water Filter Head has a crack on the bottom. Water is dripping slowly. Unit needs Water Filter Head. ( Any questions please check Sd Pictures.) ; ordrng 1 W11346622 (Whirlpool Refrigerator Water Reservior)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 06/29/2023

"Cx complaint of condensation build up on top of freezer gasket. Cx states previous company was out 4 times and already replaced gasket. Was able to access unit and verify all gaskets sealing properly. All doors closing. No mullion sweat. All temps normal. No condensation anywhere else in unit. No moisture under the drawers. Found previous company installed the phone strips on door to raise and help gasket seal. Contacted techline and spoke to Joe SR#7736744982, Reccomends changing door to correct the issue. Ordering door which will ship to cx house and cx will contact us for return; ordrng 1 W10815701 (freezer door stainless) and 1 W10909682 (name plate) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/29/2023

CX COMPLAINT THE OVEN NOT WORKING SPARK MODULE FAULTY REPLACED OVEN NOW WORKING TESTED GOOD.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Woodsboro, Maryland 21798

Brian R.

Job Details: 06/29/2023

came out to replace parts and no answer at door and called both numbers listed. 2nd number no good it seems. 2 houses on farm road and first one says 11401 on barn. tried for 15 min calling and knocking and drove around the farm. cx will need to reschedule.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 06/29/2023

"Cx states UI panel defective, inspected, found UI display not working properly, there is one saved error code but unable to read it due to problems with display, ui cover also seperating from panel. Ordering UI panel and harness, also ordering control and vent if issue was caused by vent errors, advised cx UI panel currently on backorder.; ordrng 1 W11660284 (UI Panel) and 1 W11627526 (UI Harness) and 1 W11649995 (Vent) and 1 W11672039 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bowie, Maryland 20720

Emmanuel R.

Job Details: 06/29/2023

"Cs icemaker wont stop making ice, confirmed complaint.I found the ice level sensor has frayed and no longer sensing the ice.Replaced icemaker and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Baltimore, Maryland 21213

Shane M.

Job Details: 06/29/2023

"cx complaint the unit isnt cooling properly. found icemaker fill tunnel not in the right spot, causing unit to leak onto evap. cleared all ice. unit working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near ,

Emmanuel R.

Job Details: 06/29/2023

"Cs unit doesnt want to start intermittenly. Confirmed complaint. Themal fuse ok, tco ok, element ok.Connections are tight, door switch ok. Getting 243v ok. Narrowed it does to the timer and push button start.Sometimes it starts other times it doesnt.I cant 100% confirmed since i am getting mixed signals. Ordering timer and start button.; ordrng 1 WPW10436303 (timer) and 1 WPW10446920 (start button)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Portsmouth, Virginia 23704

Austin D.

Job Details: 06/29/2023

"cx complaint unit is stuck on rinse. checked rhe unit and found errro code f7e1. checked motor and found pulley nut had come loose. reseated the nut with a new bnut and pulley. also new belt. tested operation. unit is running as designed.; ordrng 1 W11239857 (belt ar vs) and 1 W10721967 (drive pulley ar vs), used 1 W11239857 (belt ar vs), and 1 W10721967 (drive pulley ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 06/29/2023

"cx complaint of unit not making ice,checked unit to find ice maker not working and unit not dispenceing water ,checked unit to find icemaker had failed and the reason for no water is due to a bad water fliter advise cx to replaced the water fliter"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS0

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/29/2023

ARRIVED AND CX INFORMED ME THAT THE UNIT IS BEING REPLACED OUT SHE JUST CLOSED ON JUNE 15 BUILDER KNOWS UNIT DAMAGED AND NOT WORKING ONLY INSTALLED TO FINISH CLOSING PAPERWORK NO WORK NEEDED

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 06/29/2023

helped jw

We serviced a

JENN-AIR OVEN

Model JJW2827IL00

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 06/29/2023

"Cx states unit giving F2E1 error, tested and confirmed. Installed new control panel (part CBE), tested, F2E1 did not return, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model kdte204kps1

Near Alexandria, Virginia 22314

Davonte

Job Details: 06/29/2023

cx never received part; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Foster, Virginia 23056

Orbie

Job Details: 06/29/2023

"cx complaint unit out of balance. checked unit found no codes, ran unit through test mode found no issues with suspension currently. advised cx to monitor unit of future operation and to call back if needed.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Christian C.

Job Details: 06/29/2023

Installed defrost heater. Switch also defective ordering FC door switch. Ordering FC door switch; ordrng 1 W11396033 (FC door switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 06/29/2023

"Cx complains that the turntable motor and cabity light not working, inspected unit, light bulb cks ok, interlock switches are fine.. the 2 wires on the turntable motor are bad. unti need parts; ordrng 1 w11350916 (main harness) and 1 w11551558 (interlock assy j/k) and 1 w11551761 (interlock assy j/k) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Alexandria, Virginia 22310

Demonte S.

Job Details: 06/29/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is frosting in the Freezer Section. Checked the Freezer Section. Freezer is Frosted / Iced over. ( Grill to the Evaporator is cracked & missing clips. ) Checked the Bi - Metal by running a Defrost. Heater is not turning on. Checked the Evaporator Section. Heater is plugged in. Removed all Frost. Checked the Heater Element . I'm getting 27.2 K Ohms. I then. Checked voltage to the Heater Element. I'm getting 0.32 Ac Volts while Heater Element is activated. Fan Motor will not run as well. Unit will need the Grill = W11176847, Fan Motor with Harness = W10850438 & Control Board = WPW10310240 . Cx paid for the Service call only by Card. If the cx calls back order these parts. Don't go without parts."

We serviced a

MAYTAG MICROWAVE

Model Mmv4207jz00

Near Whiteford, Maryland 21160

Neil H.

Job Details: 06/29/2023

CX COMPLAINT WHEN M/W RAN SPARKS AND NOISES FOUND THE DIODE FRIED AND DAMAGED WIRING TO THE TRANSOFORMERE AND MAG TOTAL-645.09 CX WILL BUY NEW UNIT $120 COLLECTED; ordrng 1 W11460699 (TRANSFORMER) and 1 WPW10531156 (filter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV

Near Baltimore, Maryland 21223

Shane M.

Job Details: 06/29/2023

cx complaint the door gasket was ripped on right side on RC. replaced gasket. unit working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 06/29/2023

Customer complaint unit is not turning on the lamp. I tested unit and even of off the lamp is getting 120. Unit will need new control. Ordering control board. Special order part.; ordrng 1 W11545876 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Millsboro, Delaware 19966

Taylor F.

Job Details: 06/29/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen again from previous visit. Checked ice door and it was closing properly, IM is cycling, and water pressure is good. Filter was not changed recently and no plumbing work has been done recently so air getting into the line is not an issue. Ordering FC door, cannot reschedule at this time. Cx will call when they recieve the door.; ordrng 1 LW11026425 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Bowie, Maryland 20720

Emmanuel R.

Job Details: 06/29/2023

"Cs ice on floor of freezer, confirmed complaint.I found the drain tube is restricted so water isover flowing out the front.Replaced drain tube and defrosted unit.Unit is now working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model KUID508HPS01

Near Gaithersburg, Maryland 20878

Roberto I.

Job Details: 06/29/2023

"Cx complaint very thin ice cubes.Ran diag, water flow from inlet valve was very low. Water supply ok, the water frow increased a little once I removed the filter. Thermistors, rec pump, drain pump, frosr pattern and hot gas valve all ok. Ordering inlet valve W10897719 and filter housing W11266112. Return visit 7/7/23; ordrng 1 W10897719 (inlet valve) and 1 W11266112 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Severna Park, Maryland 21146

Alexander D.

Job Details: 06/29/2023

"cx complaint lid not locking, just keeps trying to lock and unlock lid. inspected unit and verified complaint. no errors stored. replaced lid latch. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Fallston, Maryland 21047

Neil H.

Job Details: 06/29/2023

CX COMPLAINT UNIT WON'T START CYCLE FOUND THE SHIELD COVER HAD A BOLT LAYING IN THERE WHICH WAS A MOTOR BOLT BUT NOT FROM THIS UNIT IT KNOCKED THE ELT OFF BUT CAUSED NO DAMAGE PUT BELT BACK ON AFTER REMOVING THE BOLT UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model wtw5010lw0

Near Salisbury, Maryland 21804

Michael E.

Job Details: 06/29/2023

Replaced lid lock as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Princess Anne, Maryland 21853

Michael E.

Job Details: 06/29/2023

"Replaced gearcase, drive pulley, drive belt and hub as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Alexandria, Virginia 22305

Lloyd B.

Job Details: 06/29/2023

Cx complained the unit did not clean well. Installed new arms and disp door and the unit will clean as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Chantilly, Virginia 20152

Richard B.

Job Details: 06/29/2023

CXX complant. Dishwasher dosent work. Inspected uunit and found console buttons dont respond. totally wrong part number sent. Pre id number was correct but label on part dosent match. Ordering correct console assembly and control. Further work needed. RB; ordrng 1 w10803367 (dishwasher control panel) and 1 W11353080 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY01

Near Chantilly, Virginia 20152

Richard B.

Job Details: 06/29/2023

"Cx complant. Water leaking . Inspected unit and found filter was not fully seated . Seated filter and tested unit while dispensing Advised filter needs to be fully seated , Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tracys Landing, Maryland 20779

Shane B.

Job Details: 06/29/2023

"cx complaint is the unit not filling with enough water to get the clothes wet and the display not powering off or changing settings. cx said items came out still dirty with dry spots on them and cx has to unplug unit to cancel or change settings. i checked for codes and found F5E4 lid not opened between cycles. clear code and ran service cycle. unit completed it with no issues. water flow was good. i ran calibration cycle. inspected under unit, everything looks fine. orderign lid latch and control board for return visit, schedule when parts are available.; ordrng 1 W11513248 (lid latch) and 1 W11513246 (control board)"

We serviced a

IKEA OVEN

Model IBS650PXS00

Near Deale, Maryland 20733

Shane B.

Job Details: 06/29/2023

complaint is the unit shutting off during self clean with the door locked shut. confirmed complaint. i was able to remove the door and get into the unit. i found the fuse behind the console is blown and looks to have been replaced once before. i found fuse on the rear of the unit is also blown and damaged. its starting to come apart on 1 side. unit will need a new fuse and the thermofuse kit from service pointer #W10645961 to correct the issue. quoted cx for repair. she paid in full. schedule when parts are available.; ordrng 1 WP9759243 (thrmst-fix) and 1 W10625528. (thmofuse kit)

We serviced a

MAYTAG DRYER

Model MED6230HC2

Near Huntingtown, Maryland 20639

David J.

Job Details: 06/29/2023

"Customer complaint on start up unit makes loud noise. Arrive today and inspected unit. Verified complaint found that idler pulley is screeching. Also found after unit stops blower wheel. Continues to spin on motor. Inspected blower wheel and attempted to remove blower. Wheel is stuck on motor and cannot remove to replace ordering all parts to fix issues with unit. Unit is still working, but will not be blowing out the correct amount of air from unit due to stripped blower wheel. Will return when all parts arrive. ; ordrng 1 W11596046 (Blower housing seal) and 1 W10888146 (Blower housing) and 1 W11549461 (Motor) and 1 661570V (Belt) and 1 W10837240 (Idler pulley)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW0

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 06/29/2023

Customer complaint unii door makes noise when closing and open. I tested unit and when i open the door i can hear something rattleing inside the unit. Found the noise is coming from behind the light assembly i removed the light assembly but there is nothing but liner so to see inside i have to cut through the liner and damaged the door. Unit is under 30 days. The door would be cover under cosmetics. The customer stated thaty he is going to try to get a replacement from cotsco and if they wont replace it then he will call us to order the door.; ordrng 1 W11599965 (Door freezer) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/29/2023

replaced heater fill tube test 120 pa test 97 added water to mold

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, District of Columbia 20005

Shawn D.

Job Details: 06/29/2023

cx complanit ice bin cracking. inspected uint and checked ice bin and foun shaft inside defective and casued bin to crack. ordering ice bin for return; ordrng 1 WPW10558424 (icebin)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, Virginia 20152

Richard B.

Job Details: 06/29/2023

"CX complant, NNo water dispensed.Changed UI on friont of unit , No change in dispensing Inspected unit and found dual valve not dispensing water . no sound from valve . OOrdering valve and main control , Further work needed. RB; ordrng 1 W11567408 (dual valve) and 1 W11664342 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Aldie, Virginia 20105

Richard B.

Job Details: 06/29/2023

"CX complant. Ice in freezer. Prior diagnosis found unit needs gasket , Brackets and rails along with gear set . Installed gasket , new rails , gearset and left and right brackets. Riveted brackets to rails. Installed door with new gasket. Heated gasket to remove wrinkles and advised CX to leave door closed for two hours to set gasket. Job completed, RB"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, Maryland 20707

Emmanuel R.

Job Details: 06/29/2023

"Cs unit is showing error message, f1e5 inverter not responding. Confirmed complaint. Connections are secured but inerver is unrepsonsive.Unit will not run just shows error message. Unit needs a inverter board. Quoted customer but she thought is was in warranty. Advised some parts are but this one isnt. She will be calling Kithcenaid to sort it out. Collected for svc call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Charlotte Hall, Maryland 20622

David J.

Job Details: 06/29/2023

"Customer complaint refrigerator section is freezing stuff and water dispenser. Water is not coming out cold arrived today and inspected unit. Found temps set to 33? in refrigerator and 5? in freezer. Found all items press against back wall causing improper airflow. Explain to customer the temps that way too low with no airflow things are going to freeze in the top two shelves. Set temps to recommended setting and moved items off back wall. Dispensed water and found water to be cold. I explain to customer they couldve used a lot for the reservoir had ran out and not got cold fast enough. Tested it a few times and it was cold every time. as I was wrapping up, customer stated that a previous text before that form gasket in freezer to fix moisture ice forming on top right door of freezer. She had stated she gets a little bit sometimes but nothing like she used to. I found that interior of the unit and frame were separated. About an eighth of an inch use silicone to fill gap to make sure there was no air leak into unit Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Goldsboro, Pennsylvania 17319

Fred G.

Job Details: 06/29/2023

"cx complaint unit started leaking water out to dispenser and they found food was thawing in FC. inspected unit and found unit was unplugged. I plugged unit in and found compressor was clicking. I tested amp draw and found no amp draw. I then replaced start device and found unit started and was drawing 1.00amps. I found unit began to cool as design. unit checks good.; ordrng 1 wpw10350564 (run cap (FG VS)) and 1 w11092533 (start device (FG VS)), used 1 WPW10350564 (CAPACITOR), and 1 W11092533 (START DEVICE) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Goldsboro, Pennsylvania 17319

Fred G.

Job Details: 06/29/2023

i was able to assist SR in repairing unit. unit checked good.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Mechanicsville, Maryland 20659

David J.

Job Details: 06/29/2023

"Customer complaint unit is leaving clothes, wet at end of cycle arrived today and inspected unit place unit into diagnostic mode and check for error codes and had none present ran test cycle and during test cycle when Unit got to spin the agitator and tub spun at the same time never heard actuator change clutch between both modes. Removed wash plate and inspected hub and found teeth were a little worn so I replaced hub. Went under unit And inspected parts. Replace capacitor and actuator reassembled unit and tested unit is now working as its intended re-calibrated unit unit is now working as designed job complete ; ordrng 1 W10528947 (Drive hub kit VS), used 1 W10528947 (Drive hub kit VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/29/2023

"Cx complaint loose door, control panel not responding properly.Confirmed loose door, found right hing spring ot of the hook, and I was able to reinstall it. Found control panel with overlay detached and steam getting inside and damaging the UI. Ordering control panel W11460908 and UI W11460962. Return visit 7/5/23; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"

Contact Us

About Us