We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/29/2023
"replaced motor , splutch and belt , tested unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Winchester, VA 22602
Ezra M.
Job Details: 06/29/2023
"f8e1 error, verified cold valve failed, replaced valves, tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/29/2023
"replaced motor , tested unit . Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aylett, VA 23009
Thomas B.
Job Details: 06/29/2023
"Cx complaint unit is not working properly inspected unit found wash tub is completely wobbling qouted 815.12 cx paid 120.00 Service call; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Pulley assy) and 1 WP21366 (nut-spaner) and 1 285565 (agitator assy, comp)"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/29/2023
"lf element not working, units needs element and switch.. cx using unit when i arrived and had alot of company .. need to reschedule; schdld next appmnt for 7/5 WED !"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manassas, VA 20109
Daniel J.
Job Details: 06/29/2023
washer not starting cylces not completing found lid latch failed replaced ran diag cycle filled locked agitated and spun started drain and spin unit now locking as normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near College Park, MD 20740
Israel R.
Job Details: 06/29/2023
Installed new adjusters. Unit is back to normal operations.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Brandywine, MD 20613
Leon
Job Details: 06/29/2023
cx complaint was knob was burnt and the grate was broken confirmed issue seen the pot was burning the knob and im not sure how the grate broke but i did call safely SR#7736717897 TOLD THEM my findings ordering new burner head and cAP for unit; ordrng 1 WPW10597129 (cap-burner) and 1 WP8286813 ( BURNR-HEAD) and 1 WP8286815 ( BURNR-HEAD) and 1 WP8286814 ( BURNR-HEAD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Seven Valleys, PA 17360
Sal R.
Job Details: 06/29/2023
CX complaint was that the unti would not make ice. I found that fou d that the icemaker was faulty. I was ablr to access and replace the icemaker and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/29/2023
Cx complaint is that the unit is making a banging noise still when it is spinning. Upon arrival I found that the unit has no error codes. i then ran the drain and spin cycle without anything in it. The unit spun smoothly with little to no vibration. I called TL and spoke with Nate and informed him of the findings. I then had the cx throw some towels in and ran a rinse and spin cycle to try to replicate the banging. I was able to find that the noise is coming from the drain hose hitting against the back panel. Cx turned the unit to the side and unit was no longer making the noise. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Westminster, MD 21158
Drew B.
Job Details: 06/29/2023
cx complaint that unit is not washing and goes and does nothing after filling up. i found the error code f4e3 wash motor failure will need new W11613479 and call to reschd when in .; ordrng 1 W11613479 (sump)
We serviced a
WHIRLPOOL DISHWASHER
Model kdtm404ess1
Near Sparks Glencoe, MD 21152
Drew B.
Job Details: 06/29/2023
cx complaint that unit is not turning on and going through cycle.. and when arrived found the unit to have proper 120 at the harness to the board and f2e2 on the ui replced ui and powers on but also found the inverter to be leaking on sump gave cx full qoute and they arent doing repair. just paid 120.00 service
We serviced a
WHIRLPOOL REFRIGERATOR
Model GP2F1DXWF07
Near Front Royal, VA 22630
Daniel J.
Job Details: 06/29/2023
cleaned condensor front and back installed customers new light bulb found switch not opening ffully when door is opened but if released quickly lights come on sugguesting switch cx paid in full by cc; ordrng 1 w11396033 (switch)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near King William, VA 23086
Thomas B.
Job Details: 06/29/2023
Cx Complaint unit is not working properly inspected unit found lid lock assy not locking also capacitor issue ordering the lid lock and capacitor ; ordrng 1 W11307244 (latch) and 1 W11428524 (Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 06/29/2023
"Customer complaint is that the unit is leaking again, stopped making ice, and is freezing items on the top shelf. Found no air flow from the ice box. Damper tested and is closing, but knocking heavily. Damper assembly replaced and valve inspected. Found the end of the valve has cracked. Valve replaced and unit retested. Damper is now moving properly, no unusual noises. Ice maker filled and water dispensed with no leaks. Old parts left with customer."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/29/2023
"Unable to locate this unit, 2nd attempt closing"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21702
Andrew S.
Job Details: 06/29/2023
Per previous tech I was able to access and replace the evap fan. I also ran test 36 and found that the ice box fan is functioning as intended. job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS301XBL2
Near McLean, VA 22102
Christian C.
Job Details: 06/29/2023
Arrived at cx house and they denied service.
We serviced a
WHIRLPOOL RANGE
Model wfg540h0as1
Near Newport News, VA 23603
Lucas R.
Job Details: 06/29/2023
"called cx advised running behind, rescheduled for monday.; schdld next appmnt for 7/3 MON !"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HBL00
Near McLean, VA 22102
Christian C.
Job Details: 06/29/2023
Cx complaint unit is not making ice. Inspected unit ran through diag cycle water is slow. Installed water valve. Tested again and water flow is now good. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Toano, VA 23168
Lucas R.
Job Details: 06/29/2023
"cx complaint console not working, not cleaning properly, checked unit found 2-1 stuck key code, u.i not responding to certain keys, was motor not pumping water, ordering controls and sump, controls CBE.; ordrng 1 W11162732 (console (cbe)) and 1 W11178672 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Nanjemoy, MD 20662
David J.
Job Details: 06/29/2023
"Customer complaint unit will not wash arrived today and verified complaint found error code for a little latch. Failure ran diagnostic mode. Unit filled with hot and cold water. Unit drain completely. Lid latch was attempting to lock, but was not ordering parts for a return visit to properly repair be advised to check notes for building and door code for whom ever comes back. Will return when parts arrive.; ordrng 1 W11513248 (Lid latch) and 1 W11643703 (Bezel) and 1 W11513246 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Madison, VA 22727
Eric F.
Job Details: 06/29/2023
"Confirmed cx complaint unit not advancing cycles, not draining. Found inline power to drain pump partially unseated. Reseated line, tested unit, unit working as designed."
We serviced a
MAYTAG OVEN
Model MER8700DH1
Near Vienna, VA 22181
Jason A.
Job Details: 06/29/2023
CXcomplaint OVEN overheats when baking or trips breaker. Found bake element short to ground. Unplug connector so unit doesnt self heats. Called techline 7736751480. Called parts to schedule on me Satruday > JJ; ordrng 1 W10779716 (bake element)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Brightwood, VA 22715
Eric F.
Job Details: 06/29/2023
"Confirmd cx complaint unit not advancing cycles. Found harness continuity broken to pump, attempted to repair for interim period between jobs but could not fix old harness. Ordering harness and pump, will use pre-id'd parts on return if necessary.; ordrng 1 W11590868 (harness) and 1 W11399437 (pump)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/29/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Culpeper, VA 22701
Eric F.
Job Details: 06/29/2023
"Confirmed cx complaint unit not advancing cycles, Found lid latch error code, found inline power to lid latch partially unseated, latch not receiving voltage. Reseated power, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/29/2023
COMPLAINT FROST WAS IN VENTS OF FC TO RC AND FROST IN THE TOP OF FC AND ON DOOR BUT UNIT MOVED TO STORAGE ROOM AND PLUGGED IN FOR ABOUT A WEEK AND FROST GONE UNIT COOLING AND EVERYTHING GOOD SERVICE GUY PUTTING UNIT IN THERE SHOP NO FURTHER WORK NEEDED
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Reading, PA 19608
Cody H.
Job Details: 06/29/2023
Was able to access unit and replace parts per previous visit. LEDS still did not turn on. Have power from led control but no power to LEDS themselves. Door switches are working. Called techline and spoke Robert to SR# 7736752216 who said unit has a short in the internal wiring inside cabinet. Unit is unrepairable. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Warsaw, VA 22572
Thomas B.
Job Details: 06/29/2023
Cx complaint unit is not working properly inspected unit cx claims to not know where the key is unable to proceed with troubleshooting ordering lock with key; ordrng 1 W11223375 (lock)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 06/29/2023
"Cx complaint unit won't start cycle. Restored power and attempted to enter diag and the display goes blank. Some buttons don't acknowledge when pressed. Cx stated they set for normal cycle and unit shut off keeping the door locked. After being unplugged for several hours, restored power and it unlocked and were able to remove clothes. There's a miscommunication between UI and control and will need these parts to be able to enter diag and run tests. Once approved contact cx to reschedule; ordrng 1 W11322903 (control) and 1 W11319991 (UI)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mechanicsville, MD 20659
David J.
Job Details: 06/29/2023
Customer complaint unit needed the vent cleaned. Arrive today and talking with customer. She was under the impression that we did dryer vent cleaning. I explain. We do not do that service. No work was done at this job. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Reading, PA 19609
Cody H.
Job Details: 06/29/2023
Was able to access unit and replace parts per previous visit. Unit now heats and rotates as designed. Did inform CX that excessive lint buildup was found in unit which would indicate lower than needed air flow. CX will need to have venting checked if they have further issues with multiple cycles being needed.
We serviced a
IKEA DISHWASHER
Model IUD9500WX4
Near Silver Spring, MD 20905
Sherwood
Job Details: 06/29/2023
cx complaint not starting. i arrived and did confrim dw did not have power because gfi was no good and could not be reset. ran an extension cord to another outlet and dw power right up. i also ran a diag and everything checks out good. repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near East Berlin, PA 17316
Bernard M.
Job Details: 06/29/2023
"Replaced hose, was unable to test due to unit not hooked for power. Electric was disconnected by cx before arrival. Cx will call back if unit leaks."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ
Near Upper Marlboro, MD 20772
Leon
Job Details: 06/29/2023
cx complaint was RC door handle was loose confirmed issue and tighten up the handle
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Eldersburg, MD 21784
Justin S.
Job Details: 06/29/2023
cx says the unit is walking and shaking in cycle and sometimes the unit is not drained. f0e5(off balance) error code in memory. the unit is solid when i checked for rocking. the suspension has good spring back to it. the unit is agitating spinning draining and filling good without any odd noises. in spin i can feel the unit shaking the dryer next to the washer. the unit is still up on risers as seen in pictures. cx says one of them has cracked. called tech support and spoke with a derick. Technical Service Pointer #: W11684122 file number 7736752328. tech says the unit needs the basket replaced; ordrng 1 W11172199 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Gaithersburg, MD 20886
Julian H.
Job Details: 06/29/2023
replaced mullion & working
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Baltimore, MD 21223
Shane M.
Job Details: 06/29/2023
cx complaint the unit isnt draining properly. found F9E1. found when removed filter. filter to pump clogged. removed item. unit now draining properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Dumfries, VA 22026
Robert W.
Job Details: 06/29/2023
"CX Complaint is the unit isnt heating. Inspected unit and found the unit not heating getting good power, Pulled panel and found the tco testing open, Ordering TCO; ordrng 1 280148 (TCO)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Carlisle, PA 17013
Fred G.
Job Details: 06/29/2023
i was able to access unit and replace the rack adjusters as per previous visit. tested unit and found unit now checks good.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS22
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/29/2023
"uninstalled unit, disassembled, replaced support, reassembled and tested, found cavity light not working, verrified voltage from transformer advised office would contact to reschedule.; ordrng 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp)"
We serviced a
WHIRLPOOL FREEZER
Model evl202nxtn01
Near Carlisle, PA 17013
Fred G.
Job Details: 06/29/2023
i was able to access unit and replace the bi-metal as per previous visit. unit now checks good.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Selbyville, DE 19975
Taylor F.
Job Details: 06/29/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be defective and unit had no refrigerant. Found the source of the leak to be on a factory braze joint. Replaced compressor and repaired leak. Vacumed down and refilled with 45g of r600a. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ricky E.
Job Details: 06/29/2023
customer stated that the unit wasnt dispensing after a filter change.. fnd unit not accepting new filters.. the unit will need the filter block and ice cleared from the ice fill line; ordrng 1 W11162042 (housing)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Stephens City, VA
Ezra M.
Job Details: 06/29/2023
"noises in unit coming from glass shards in drum from light bulb exploding due to thermal event. removed all glass, ordering socket, bulb and lens cover.; ordrng 1 WP22002263 (light bulb) and 1 W11222979 (socket) and 1 W11226088 (lens)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/29/2023
i was able access unit and replace the pantry harness and pantry UI as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Stephens City, VA
Ezra M.
Job Details: 06/29/2023
"not draining. found debris from factory blocking drain. removed debris, ran diag cycle. completed normally, no errors."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/29/2023
"Cx complaint an error message popped out on the display and the dryer stopped during cycle.Ran diag, found F2E2 and F2E1 errors. Removed console, confirmed 12.9Vdc and 4.9Vdc supplied by the control board. Quoted repair ( just the part) $399.21 for console replacement. Cx wants tro call Whirlpool to see if they cover the part.; ordrng 1 W11413566 (console)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Alexandria, VA 22301
Davonte
Job Details: 06/29/2023
"replaced lamp, unit now working as should."
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 06/29/2023
cx complaint unit will not work.inspected uit and found unit to be lock and found screen to show lock key.tried unlocking console and would not unlock.also would only light half of sceeen.cx also advised unit would stop mid cycle.unit will need a new conseole and control W11322884 0 tribles W11351738 2 tribles; ordrng 1 W11351738 (console) and 1 W11322884 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details: 06/29/2023
"Cx complaint unit is tripping breaker. Inspected compressor area and evap harness. No signs of loose wires or cut wires. Had unit on for 20 minutes still not tripping breaker. If cx calls back order W11546982-inverter, and W11558182-control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/29/2023
"Cx Complaint is the unit isnt dispensing water. Inspected unit and found the water isnt dispensing removed filter and water started to dispence properly, Ordering filter housing.; ordrng 1 W11172791 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Derwood, MD 20855
Julian H.
Job Details: 06/29/2023
CX complaint about unit leaking from Rc's evap found drain clogged steamed drain hole defrost ice accumulation confirmed water going all the way down to pan adjusted level & working CX PIF THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Germantown, MD 20874
Julian H.
Job Details: 06/29/2023
"GOT HERE entire FC bottom cover with ice defrosted also drain installed parts sealed air tower & Fc liner with adhesive from VS MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 WP482338 (adhesive for restock JH vs), used 1 WP482338 (ADHESIVE for restock JH VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/29/2023
"Cx complaint is that the unit is not spinning out since the repair. Upon arrival I found that the unit has an F0E5 and an F7E7. I then ran the manual spin and found that the hub is stripped. i was able to replace the hub with one from VS. I then tested the unit and it is now functioning as intended. Job complete; ordrng 1 W10528947 (Hub AS/VS), used 1 W10528947 (Hub AS VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Berryville, VA 22611
Ezra M.
Job Details: 06/29/2023
"storing f7e1, ran diag cycle, still no heat. found heater failed. ordering heater. cust paid in full; ordrng 1 W10518394 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Midlothian, VA 23112
John P.
Job Details: 06/29/2023
order motor ice maked motor jam; ordrng 1 W11671282 (motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/29/2023
"CX complaint no wash.Ran diag, found F4E3 error. The wash motor didn't run. Confirmed 120V supplied to the motor during wash. Quoted repair $525.58 with $125 labor for sump/motor assy W11085683 replacement. Cx declined. Collected $120; ordrng 1 W11085683 (sump/motor assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771REYW00
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/29/2023
"cx complaint leaking from behind, cx found water on tubing to reservior, water was off once turned on found pin hole leak in plastic supply line was shootinh straight to the tubing from reservior,tested unit tubing ok, cx will need to replace supply line to unit tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Red Lion, PA 17356
Sal R.
Job Details: 06/29/2023
CX compalint is that the utni will not start a wash cycle. I was able to enter diag and foun d a F2E3 error code. I cleared the code and ran a auto test and recalibration. I then started a quick cycle and found the unit would not start. I reented diag and found a f2e3 again. I quoted CX for the cost to replace the encoder and the control. CX informed em that he will replace the unit. I collected $120.00 for service charges va CASH.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/29/2023
Cx complaint is that it is taking multiple cycles to get clothes dry. Upon arrival I found that the unit is heating. I then removed the lint screen and found that it is blowing warm air and lint out of the lint chute. I found that the vent ducts in the house are clogged and not allowing the unit to evacuate the warm wet air. I informed the cx that the vent ducts will need to be cleaned. Unit is functioning as intended. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Charles Town, WV 25414
Ezra M.
Job Details: 06/29/2023
"installed fc door, verified dispenser working properly"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Salisbury, MD 21804
Michael E.
Job Details: 06/29/2023
Replaced the heat element as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Bowie, MD 20721
Dustin F.
Job Details: 06/29/2023
"cx complaint: fridge making noise has recording.Inspected unit, confirmed Noise from evap fan. Took unit apart, found thermistor not connected to hose and evap fan housing loose with ice packing the frame. thawed unit out and replaced Evap cover with pre id, tested unit, unit now working as intended."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Goldsboro, PA 17319
Sal R.
Job Details: 06/29/2023
"Per the previouse tech, I was able to access and replce the cold side valve with the assistanse of FG. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/29/2023
"cx complaint unit making clunking sound. checked unit, no faults present. come to find frayed strike intermittently not allowing latch to lock. also come to find oil leaking from bearings onto slider. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10902814 (washplate) and 1 W11400156 (suspension)"
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC604fSS00
Near Crownsville, MD 21032
Shane B.
Job Details: 06/29/2023
"cx complaint is the unit not making ice, not dispensing water, not cooling properly in the RC and ice build up on evap. unit is set to 37/0.prob shows 51/0. evap fan runs. tested IM, it didnt move at all. skiped front step 1 to step4. didnt display any codes. found IM tray is stuck in a twisted position. unit will need a new IM. service pointer number W11329116C advises replacing control and evap cover for this issue and has a Scode to cover parts/labor. installed both preIDed parts and restored power. quoted cx for new IM. she paid in full. scheudle hwen available.; ordrng 1 W10898228 (icemaker)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Clear Brook, VA 22624
Ezra M.
Job Details: 06/29/2023
"installed control and tested, working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/29/2023
"Cx complaint loose door, control panel not responding properly.Confirmed loose door, found right hing spring ot of the hook, and I was able to reinstall it. Found control panel with overlay detached and steam getting inside and damaging the UI. Ordering control panel W11460908 and UI W11460962. Return visit 7/5/23; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Ezra M.
Job Details: 06/29/2023
"installed parts and tested, working properly"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Mechanicsville, MD 20659
David J.
Job Details: 06/29/2023
"Customer complaint unit is leaving clothes, wet at end of cycle arrived today and inspected unit place unit into diagnostic mode and check for error codes and had none present ran test cycle and during test cycle when Unit got to spin the agitator and tub spun at the same time never heard actuator change clutch between both modes. Removed wash plate and inspected hub and found teeth were a little worn so I replaced hub. Went under unit And inspected parts. Replace capacitor and actuator reassembled unit and tested unit is now working as its intended re-calibrated unit unit is now working as designed job complete ; ordrng 1 W10528947 (Drive hub kit VS), used 1 W10528947 (Drive hub kit VS) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500EBS02
Near Marshall, VA 20115
Daniel J.
Job Details: 06/29/2023
after power outage unit not heating checked both cutoffs and thermal fusre ohmed out and fues checked while in bake 0.0 vac to heat heater to gound 122 vac both sides found blk to white 122vac and red to white 38 vac and blk to rd 78 vac informed cutomer paaid by check
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Goldsboro, PA 17319
Fred G.
Job Details: 06/29/2023
i was able to assist SR in repairing unit. unit checked good.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Palmyra, PA 17078
Cody H.
Job Details: 06/29/2023
"CX complains unit is making grinding noise and wont run cycle. also complains unit started leaving orange residue on clothing. Found unit to have f7e6-motor short error. Also found unit will not complete diagnostic cycle, when unit goes to spin unit hesitates and wont spin. Inspected under unit and found corrosion on motor and gearcase components. Unit will need gearcase, motor, splutch, belt, actuator, hub, and washplate for return visit. Return to be scheduled by office when all parts are approved and arrive. Unit will need 2XL for return visit; ordrng 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Goldsboro, PA 17319
Fred G.
Job Details: 06/29/2023
"cx complaint unit started leaking water out to dispenser and they found food was thawing in FC. inspected unit and found unit was unplugged. I plugged unit in and found compressor was clicking. I tested amp draw and found no amp draw. I then replaced start device and found unit started and was drawing 1.00amps. I found unit began to cool as design. unit checks good.; ordrng 1 wpw10350564 (run cap (FG VS)) and 1 w11092533 (start device (FG VS)), used 1 WPW10350564 (CAPACITOR), and 1 W11092533 (START DEVICE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 06/29/2023
replaced console and ui. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Charlotte Hall, MD 20622
David J.
Job Details: 06/29/2023
"Customer complaint refrigerator section is freezing stuff and water dispenser. Water is not coming out cold arrived today and inspected unit. Found temps set to 33? in refrigerator and 5? in freezer. Found all items press against back wall causing improper airflow. Explain to customer the temps that way too low with no airflow things are going to freeze in the top two shelves. Set temps to recommended setting and moved items off back wall. Dispensed water and found water to be cold. I explain to customer they couldve used a lot for the reservoir had ran out and not got cold fast enough. Tested it a few times and it was cold every time. as I was wrapping up, customer stated that a previous text before that form gasket in freezer to fix moisture ice forming on top right door of freezer. She had stated she gets a little bit sometimes but nothing like she used to. I found that interior of the unit and frame were separated. About an eighth of an inch use silicone to fill gap to make sure there was no air leak into unit Unit is now working as designed job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 06/29/2023
cx complaint unit squealing or squeaking sound - dryer - when cycle starts checked unit and found noise coming from unit replaced idler pully and unit still making loud noise checked blower wheel and everything checked good with blower wheel . ordering full dryer repair kit for repair so all rollers can be replaced and along with belt . ; ordrng 1 4392065 (dryer kit) and 1 341241 (belt)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Laurel, MD 20707
Emmanuel R.
Job Details: 06/29/2023
"Cs unit is showing error message, f1e5 inverter not responding. Confirmed complaint. Connections are secured but inerver is unrepsonsive.Unit will not run just shows error message. Unit needs a inverter board. Quoted customer but she thought is was in warranty. Advised some parts are but this one isnt. She will be calling Kithcenaid to sort it out. Collected for svc call."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/29/2023
"Cx complains that the unit not washing at all, inspected unit, ran normal cycle and unt get stuck on drain cycle.. i ran test mode, found some error code 7-1 8-2 10-2 on test mode the unit fill with water but the motor makes a humming noise. faulty motor.. order cntrl elec just in case; ordrng 1 w11416362 (sump pump) and 1 w11410066 (cntrl elec j/k)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Aldie, VA 20105
Richard B.
Job Details: 06/29/2023
"CX complant. Ice in freezer. Prior diagnosis found unit needs gasket , Brackets and rails along with gear set . Installed gasket , new rails , gearset and left and right brackets. Riveted brackets to rails. Installed door with new gasket. Heated gasket to remove wrinkles and advised CX to leave door closed for two hours to set gasket. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/29/2023
"CX complaint washer not starting.Ran test mode, found F6E3, F0E3 and F6E2. Ran a test cycle, the unit stopped and F6E3 popped up on the display. Removed console, confirmed 5Vdc supplied by the control board. Ordering console W10861510. Collected $410.27, balance due $110; ordrng 1 W10861510 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chantilly, VA 20152
Richard B.
Job Details: 06/29/2023
"CX complant, NNo water dispensed.Changed UI on friont of unit , No change in dispensing Inspected unit and found dual valve not dispensing water . no sound from valve . OOrdering valve and main control , Further work needed. RB; ordrng 1 W11567408 (dual valve) and 1 W11664342 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs588fihz00
Near Falls Church, VA 22044
Lloyd B.
Job Details: 06/29/2023
Cx complained neither door closed on their own. Inspected the unit and found no parts missing. Explained to the cx that there is no mechanism that pulls the door shut. Raised the front of the unit and tested and the cx is satisfied with gravity. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Washington, DC 20005
Shawn D.
Job Details: 06/29/2023
cx complanit ice bin cracking. inspected uint and checked ice bin and foun shaft inside defective and casued bin to crack. ordering ice bin for return; ordrng 1 WPW10558424 (icebin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, MD 21076
Emmanuel R.
Job Details: 06/29/2023
"Cs unit is not cleaning dishes, couldnt confirm complaint. no error codes in the system. Diagnostics cycle completed all components working properly. I did notice the unit was super dirty and oily they havent maintainted itin a while. Spray arms arent clogged. Advised to clean unit swithc to a heavy soap and use rinse aid. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/29/2023
replaced heater fill tube test 120 pa test 97 added water to mold
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Wrightsville, PA 17368
Sal R.
Job Details: 06/29/2023
CX complaint is that the unti is displaying a f9e1 error code. I found that the unti is stacked and the door is locked and I am unable to access the MN plate. I spoke to Tori and set a return up for 7/5 with a 2nd tech to replace drain pump and pressure switch.; ordrng 1 2tech (2 tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/29/2023
Customer complaint unii door makes noise when closing and open. I tested unit and when i open the door i can hear something rattleing inside the unit. Found the noise is coming from behind the light assembly i removed the light assembly but there is nothing but liner so to see inside i have to cut through the liner and damaged the door. Unit is under 30 days. The door would be cover under cosmetics. The customer stated thaty he is going to try to get a replacement from cotsco and if they wont replace it then he will call us to order the door.; ordrng 1 W11599965 (Door freezer) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/29/2023
"replaced drain pump, tested unit. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Huntingtown, MD 20639
David J.
Job Details: 06/29/2023
"Customer complaint on start up unit makes loud noise. Arrive today and inspected unit. Verified complaint found that idler pulley is screeching. Also found after unit stops blower wheel. Continues to spin on motor. Inspected blower wheel and attempted to remove blower. Wheel is stuck on motor and cannot remove to replace ordering all parts to fix issues with unit. Unit is still working, but will not be blowing out the correct amount of air from unit due to stripped blower wheel. Will return when all parts arrive. ; ordrng 1 W11596046 (Blower housing seal) and 1 W10888146 (Blower housing) and 1 W11549461 (Motor) and 1 661570V (Belt) and 1 W10837240 (Idler pulley)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Carl A.
Job Details: 06/29/2023
"cx complaint of unit shaking violetly,checked unit to find no error codes at ths time ,tested ran unit to find inner basket shaking and could hear bearing starting to fail ordeing parts needed for repairs 2 tech/ 2 ct; ordrng 1 W11460604 (TUB-OUTER) and 4 w11545322 (dampers)s and 1 LOOK/LOOK"
We serviced a
IKEA OVEN
Model IBS650PXS00
Near Deale, MD 20733
Shane B.
Job Details: 06/29/2023
complaint is the unit shutting off during self clean with the door locked shut. confirmed complaint. i was able to remove the door and get into the unit. i found the fuse behind the console is blown and looks to have been replaced once before. i found fuse on the rear of the unit is also blown and damaged. its starting to come apart on 1 side. unit will need a new fuse and the thermofuse kit from service pointer #W10645961 to correct the issue. quoted cx for repair. she paid in full. schedule when parts are available.; ordrng 1 WP9759243 (thrmst-fix) and 1 W10625528. (thmofuse kit)
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Montpelier, VA 23192
Joseph D.
Job Details: 06/29/2023
Found wire unseated from drain pump. Reseated and unit now draining properly. No issues detected other than long drain error me
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tracys Landing, MD 20779
Shane B.
Job Details: 06/29/2023
"cx complaint is the unit not filling with enough water to get the clothes wet and the display not powering off or changing settings. cx said items came out still dirty with dry spots on them and cx has to unplug unit to cancel or change settings. i checked for codes and found F5E4 lid not opened between cycles. clear code and ran service cycle. unit completed it with no issues. water flow was good. i ran calibration cycle. inspected under unit, everything looks fine. orderign lid latch and control board for return visit, schedule when parts are available.; ordrng 1 W11513248 (lid latch) and 1 W11513246 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near West Point, VA 23181
Lucas R.
Job Details: 06/29/2023
"cx complaint unit not cooling, checked unit found leak on factory weld on drier, replaced drier, pressurized verrified no leaks, vacuumed, charged, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY01
Near Chantilly, VA 20152
Richard B.
Job Details: 06/29/2023
"Cx complant. Water leaking . Inspected unit and found filter was not fully seated . Seated filter and tested unit while dispensing Advised filter needs to be fully seated , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near East Berlin, PA 17316
Bernard M.
Job Details: 06/29/2023
"When arrived found the LEDs that were ordered aren't the updated LEDs per SP#11606409. Ordering updated LEDs, once available contact cx to reschedule; ordrng 1 W11632139 (LED MOD)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Chantilly, VA 20152
Richard B.
Job Details: 06/29/2023
CXX complant. Dishwasher dosent work. Inspected uunit and found console buttons dont respond. totally wrong part number sent. Pre id number was correct but label on part dosent match. Ordering correct console assembly and control. Further work needed. RB; ordrng 1 w10803367 (dishwasher control panel) and 1 W11353080 (control)