Cx complaint is unit not making enough ice. Tested inspected and couldnt verify complaint. Found the cx using more ice than the ice maker can keep up with. Unit is working as designed. job is complete.

"Confirmed cx complaint unit not cooling properly. Found evap frozen over, could not detect continuity through defrost harness. Ordering defrost harness and control, please remind cx to defrost unit 24 hours before our return visit by turning the unit off and leaving the doors open.; ordering 1 W11566891 (control) and 1 W11573117 (defrost harness)"

"CX complaint: unit not workinginspected unit, found unit fiull of water, found F9E1 code saved in Console. Tipped unit back and found break in harnass, repaired harnass via butt connector and tested unit. unit now working as intended."

"Confirmed cx complaint UI non responsive. Unit unplugged when I arrived, plugged unit in, lights on UI light up but inputs are not responding properly. Received incorrect model info on unit, updated model info, ordering correct control.; ordering 1 W11481108 (control)"

CX COMPLAINT THEY FEEL UNIT IS TEMP ISSUES EXPLAINED THE RACK PLACEMENT PER WHIRLPOOL AND THE OWNER MANUAL I TESTED UNIT WITH COMPANY AND I EXPLAINED THAT ANALOG TEMP INSTRUMENTS IN DIGITAL APPLIANCES AND I USED PROBE TO SHOW CX THAT THE UNIT IS FULLY ACCURATE AND HE WAS SAYING THAT IF THE UNIT IS AT A TEMP IT SHOULDN'T MATTER WHERE IT'S PLACED I SHOWED HIM THE TEMP SENSOR AND THAT'S WHERE THE CONTROL PICKS UP TEMP AND IT HAS A HIDDEN ELEMENT SO THE METAL MUST HEAT FIRST BEFORE THE UNIT CAN HOLD TEMP AND THATS THE TEMP OVER SHOOT UNIT IS DESIGNED TO OPERATE UNDER.

"Confirmed cx complaint unit not cooling properly. Found fridge and freezer temps elevated, found fluorescent dye at bottom right hand of drain pan under evaporator. Ordering sealed system charge and evap replacement. Compressor is currently working properly and may be okay, ordering compressor for sealed system tech to use if needed. Must charge for compressor and labor if required (likely will not be needed).; ordering 1 WP2306093 (evaporator) and 1 W10841139 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer) and 1 4387444 (evap repair) and 1 look"

"Cx complaint no display.Confirmed 120V supplied to the control board, but no display. Unit needs control board W11567368.; ordering 1 look (look)"

"cx complaint of a few things on unit ,that the ice door seems to close too slow causing water to drip from dispenser and the door makes a sqeeking noise,checked unit to find separator failing,replaced seprator and found unit to be unleve causing unit to sqeek ajusted unit sqeeking went away,tested unit works as designed"

replaced seperater no issues there but now not getting water through dispencer and also found frozen tank tried unlthawing and now needs the follwing prts. cal to resckd .; ordering 1 W11579182 (tank water) and 1 WPW10179146 (inlet valve)

"cx complaint fridge side is room temp freezer side is kinda working. inspected unit and nothing is running seems like unit is going through defrost, fridge is 65 freezer is 20 degrees witht the evaporator frozen overr snapped pics. unplugged unit and cleared ice and heater wire came right out. plugged back in and pluged unit in and ran for 5 seconds then turned off fan and comp and started going through defost and now heater works in normal opperstion. ordering new heater assem for return; ordering 1 W11650660 (defrost heater assem) and 1 WPW10384183 (thermister)"

CX complaint is that the unit is making a loud noise during opperation. I found that the blower wheel is loose on the motor shaft. I attempted to replace the blower wheel and found that the treads on the motor shaft are striped. I am ordering 1 motor (W11549461) and will use the blower wheel on the return visit. return set for 4/17; ordering 1 W11549461 (motor 4 @ tribs)

"CX complains unit is not running cycle but they can hear the motor running. Found that when pressing start button unit will just hum but will not heat or spin. Unit is receiving 240vAC, TCO shows 0 ohms, thermal fuse shows 0 ohms, thermostat shows 7k ohms and 0 ohms. element shows 9.8 ohms. Replaced thermal fuse due to having failed using VS part. Ordering motor and timer for return visit. Return to be scheduled by office when all parts arrive.; ordering 1 WPW10185982 (timer) and 1 279827 (motor) and 1 WP3392519 (ch vs)"

Cx complaint of unit not washing. Did confirm capacitor is reading nothing. Ordering capacitor.; ordering 1 W11428524 (Capacitor)

"cx complaint unit not completing cycle. checked unit found F0E3, F2E1, F7E9. unit working in test 51/12/14. unable to move unit w/o second tech. ordering all parts required for return visit to complete repair, also ordering control just in case. CX Paid $90 for second tech.; ordering 1 W11550891 (agitator) and 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11429620 (control) and 1 look (look)"

washer not agitating but is spinning agitator loose when going to remove only a few turns before becoming free removed and reisntalled diag unit now agating and spining

"Confirmed cx complaint unit not turning off, running indefinitely. Ordering timer and cycling thermostat.; ordering 1 W10857612 (timer) and 1 WP3387134 (thermostat) and 1 279838 (element,heater)"

Cx complaint console does not work. Inspected unit found console has random leds lit up and cannot use any cycles or get into diag. Installed new panel ui. Tested unit. Console now lights up normally. Ran through diag cycle no issues. Unit is working as designed.

"Customer complaint is that the unit is making loud noises when shifting and sometimes trips the breaker at random. Fault history is empty. Ran test cycle and the cycle ran properly, determined noise was the unit shifting from agitate to spin, normal operation. Unit did not trip the breaker. Had the customer load the unit and start a quick wash cycle. Used a kilowatt-a-watt meter to monitor current draw. Maximum current draw seen was 8.04A, within normal operation. Possible issue with the outlet or the wiring between the outlet and breaker, but could not duplicate the issue at this time."

went to replace part & wires on existing control switch come with wires sauter to control need to reorder HAVE MR CHECK PART don't NEED 2 TECHS; ordering 1 W11577780 (CONTRL-MTR HAVE MR CHECK PART) and 1 LOOK (LOOK)

cx complaint unit make noise when running. inspected unit and found both drum rollers and idler were seized. also found drive belt has cracks. quoted cx for repair and cx declined. charged cx only for service call fee $120

replaced parts ice maker filled right away with no leaks MUST WAIT 24 TO COOL DOWN 48 TO SEE ICE CXPAID LABOR $120 THRU APP

Cx Complaint is the unit is giving error F8 E4. Inspected unit and found the unit is giving the F8E4 error found the bottom door seal has failed and the door gasket not sealing properly. Ordering bottom door seal and will use gasket on return.; ordering 1 W11551775 (Screw) and 1 W11664713 (Door seal)

"Cs unit leaves water in the dw and not washing dishes, confirmed complaint. I found the unit won't let you into diagnotics to pull error codes and wash motor not turning on but getting power. I reset the breaker and got washmotor to start but still cant pull error codes. Control is glitchy and washmotor is going out. Quoted $565.96 but denied repairs. Collected $120 for svc call."

"Customer complaint is that the unit is giving an error code. Found the unit unplugged. Unit plugged in and checked for stored error codes. Found F7E1 and F7E7. Ran test cycle and the unit hummed when agitating. Per SP W11632927A, tested the capacitor and found 0nF. Capacitor replaced and unit retested. Unit is working properly. Old part left with customer."

"Replaced tiimer again, still having issue. Techline, wiring harness is correct and wired correctly. Took a timer from a diffirent unit in the building with same part#and model# and it still doing the samething,Reinstalled timer in the other unit works perfectly fine with that timer, but when you switch it over again nothing. Whirlpool deemed it Unrepairable. Advised customer to call Customer Service."

"Customer complaint unit is not spinning. I tested the unit and found the washeplate is not spinning with the tub. I pulled the wash plate and the hub is worn out. Replace hub and collected in full cash. Unit is back to normal operations.; ordering 1 W10528947 (drive hub kit 28.45), used 1 W10528947 (Drive hub IR vs) from stock"

CX complaint FRIDGE not making ice. Found FC temps good. Icecream & FC items are frozen hard. Log 6hr temps. Turn off / on unit taped down icebin sw & jumper T & H. ice maker has 120VACIcemaker started rotating but stopped when arm rose up. part OOS > JJ; ordering 1 W11397192 (ice maker) and 1 W11459724 (kit)

"cx complaint of unit no spinning clothes out,checked unit to find the following error codes F0E3,checked int to find play in the wash plate and casn hear grinding coming from the gear case ordering parts needed for repairs; ordering 1 W11449841 (Gearcase) and 1 W10752187 (screw) and 1 W11510461 (wash plate) and 1 LOOK/LOOK"

8-49-2CX COMPLAINT UNIT WAS FLASHING F8E4 AND WOULDN'T STOP BEEPING UNIT WAS LOW IN THE FRONT AND WATER WAS RUNNING FORWAD AND INTO THE OVER FLOW PAN CAUSING THE ISSUE RAISED THE UNIT IN THE FRONT AND DUMPED THE OVER FLOW PAN UNIT RETESTED AND UNIT CHECKED GOOD.

"CX complaint is that the utni will not allow for touch prompts. I found that the I attempted to replace order part , but found further issues. Unit has a F2E1 error code. I am ordering 1 overlay assm(W10692149). Once the contrctat is approved, please have sonmone form the office call to set a return visit.; ordering 1 W10692149 (overlay)"

"CX complaint. Washer not draining. Inspected unit and found washer has water in it and slow drain error code. Found lots of white chunky debris clogging the bellow return holes. SD pics and found lots of debris clogging drain pump filter , Popsicle stick , berets , bobby pin plastic pieces Sock and white chunky pieces. Removed and tested unit, Working as designed, Job completed RB"

"cx complaint that unit is not going through the cycle and when in testing found the latch just clicking.. replaced latch and tested again no issues further presented and unit leveled and goes through all cycles as should and checks good, no issues with other parts."

"CX complaint, Spray arm fell off , melted , cxonfermed issue , Lower spray arm melted on element . Installed new element and spray arm , Cycled power , Called techlne reported findings , Dishwasher working as designed, Job completed, RB"

"Cx complaint dispenser doesn't open. Entered diag and found no error codes. Ran test cycle and pump come on but only the upper spray arm rotates. The diverter doesn't come on spraying the bottom. As a result the dispenser door wouldn't open. Ordering control and pump and motor, once parts are in contact cx to reschedule; ordering 1 W11460946 (pump & motor) and 1 W11629914 (control)"

Installed control. Tested unit no abnormal noise during spin.

cx complaint unit is leaving wet at end of cycle. inspected unit and entered daig and found f0e5. cleared code and ran auto test and found when unit was in a spin cycle the basket was not moving as fast as the gearcase. found hub was stripped and found wash plate was seized. quoted cx for repair and cx declined. charged cx only for service call fee $120.

"cx complaint starting making loud noise then stopped cooling, compressor failure, S-71162, ordering compressor and fittings (all 10+ trib)....callled office (ML) to schedule 2 count sealed system on tuesday 4/18; ordering 1 W11370574 (compressor kit) and 1 W11504415 (filling 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 21A) and 1 W11504447 (fitting 21B)"

Inspected the unit. Found that the cx is saying that the Washer is shaking during use / Washer will not go past Sensing. Ran Service Diagnostics on the unit. No Error codes. Ran Service Test on the unit. In the Spin Cycle the Washer started to teeter totter. Leveled the unit feet. Unit is now level. Started a normal cycle. Unit did go from Sensing to Wash. Cx wasn't allowing enough time. Unit is working as Designed. ( This is a Use and Care Call. Advised to the cx they only get one of these.)

Customer complaint is that the unit is not making ice or dispensing water. Unit tested and issue confirmed. Ejected the filter and full pressure came back. Reseated the filter and water pressure is still at full and remained at full pressure for several fills. Managed to break free clog in the filter housing. Unit is working properly.

"CX complaint unit won't start. Removed back panel and found the thermal fuse didn't have continuity.All other components checked good. Replaced fuse using pre-id parts, ran normal cycle and unit heats and spins. Unit checks good"

"Cs dispenser not dispensing ice, confirmed complaint. I found the ice maker isn't making ice to dispense. Found only one tray in the bin. ice maker is very slow and labored in test cycle. Ordering ice maker .; ordering 1 W11546935 (ice maker)"

"Replaced valve, turned water back on and dispensed, no leaks found. Unit checks good"

"cx complaint leaking , filling drip tray and over filling, turned water on, ran water to dispenser, found leak coming from side of filter houseing opposite of tubing, ordering filter housing (10+trib), cx has new filter to install, collected $328 visa cx paid in full; ordering 1 WP2186443 (housing)"

unit not spinning or agitating just buzzing replaced cap and actuator calibrated and ran diag working normally now

Cx complaint is unit making a tapping noise during spin. Found the drain hose hitting the back wall. Corrected hose and unit is now working as designed. Job is complete.

"CX complaint: unit not making ice or making it sometimes. Inspected unit, confirmed CX complaint. ice maker had ice in it but would NOT harvest and drop the ice. Also found fill tube frozen. Used hairdryer and thawed out fill tube then replaced ice maker with pre id. tested unit, unit now works as intended."

"Per the previouse tech ,I was able to access and replace all aprts. I foun d that the oven still delays when starting a bake cycel. I was able to adjust the bake bar to allow for more gas and found the oven would not ignite. The spart form the igniter as well as gas from the valve is presant , however unit is not lighting . I am ordering 1 bake bar (W10764654). Once the part is avalible, please have someone form the office call to set a return date.; ordering 1 W10764654 (bake bar)"

cx complaint is unit won't start or run. power checks at wall and unit. found thermal fuse bad. replaced and tested and now unit checks. job complete.

"Special Project #: S71162 opened system and seemed ful of r600, replaced the compressor used drier from v/s then vacumed unit down and filled to recommended. unit is good; ordering 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

"Customer complaint is that the unit is not washing properly. Unit tested and the wash motor is trying to run, but is not moving. Wash motor has failed. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."

"fnd loose connection at the terminal block... secured connection and ran test cycles, unit cks ok.."

Cx complaint is unit not draining. Tested inspected and verified complaint. Found the drain to be blocked with multiple objects. Cleared obstructions and unit is now working as designed. Job is complete. Cx paid 120.00 service call by CC.

cx under impression unit has 10 year warrenty advised cx unit is no longer under warrenty and 10 year warrenty is only for 2 parts . service will be due of 120 not including parts or labor . cx refused service at this time

"Cx complaint unit leaking. Checked unit, come to find clogged drain tube, as well as weak evap fan. Evap fan receiving 122vac but is not turning as it should which is causing frost build on evap cover. Cleared drain tube. Verified drain is good. Evap fan motor is covered. ; ordering 1 W11334745 (Evap fan)"

"cx complaint unit doa , checked unit and found unit will no cycle and just flashing , found drain pump conntion on unit unseated not allowing proper vac to pump to allow unit to cycle . reseated and tested unit everything is now checking good and unit is running as designed ."

Cx complaint unit not draining. Checked unit. Come to find defective harness not seated to drain pump. Spliced connection until return visit. Ordering harness to complete repair. ; ordering 1 W11590868 (Harness)

"cx complaint unit too cold. checked unit, rc at 18 degrees, fc at -2 degrees, thermistor measuring 8 k, spoke with AR was advised to replace thermistor and acu, ordering acu to complete repair.; ordering 1 W11562259 (acu)"

"cx complaint defective cooktop, verified issue, replaced cooktop, tested, unit working as designed ."

"cx complaint freezer won't shut , also left hand door not properly shutting . checked unit and found on freezer door gasket has unseated from frame of door not allowing proper seat tryed to reseat and was unable too found door warped allowing gasket allowing warm air into unit . also found hinge on right door twisted not allowing dispenser door to shut properly . ordering all parts for repair advised cx door will be shipped to address and to check it out for damages and call us out to install .; ordering 1 W10634624 (freezer door) and 1 W11167119 (hinge right hand gry) and 1 W11122872 (hinge left gry) and 2 W11223833 (bushing)s"

cx not sure what's going on with wrrnty and found after instructed them this is 3 years old?? no work they are confused thought wrrnty was covered told them to call lowes or WP with any questyions; saved ticket

came out to replace parts on unit and found screws broken off from drain pump into outer tub advised cx unit will need a new outer tub will not be able to drill out broken screws . cx stated they don't want to buy the tub and asked for a refund of the parts . advised cx i will call office . office will be refunding for parts and shipping . service fee cant be refunded of 120 . cx agreed .

Cx complaint unit has defective latch. Verified issue. Replaced strike. Tested. Unit working as designed.

"cx complaint unit leaking, checked unit, no faults stored. ran auto test cycle, could not duplicate leak at this time, but did see signs of leak on gearcase. ordering all parts needed to complete repair.; ordering 1 W11449840 (gearcase) and 1 W11399437 (drain pump) and 1 W10902814 (wash plate) and 1 W11513255 (inletvalve)"

installed drain hose. cleared ice. cx still complaint abour bottom pantry shutting proper. shelfing causing isses. ordering shelfing.; ordering 1 W11315181 (shelf) and 1 W11315180 (shelf) and 1 WPW10498906 (shelf)

"cx complaint c/b same issue. upon arrival noticed frost build behind ice box, called techline, spoke with rob. was advised to seal back of icebox with permagum, verfied liner is not warped. 212643 permagum $56.01 quoted cx. cx paid in full. rescheduled for monday 4/17; ordering 1 212643 (sealer-gum)"

"CX complaint: all lights out, not dispensing water. Inspected unit, COnfirmed CX complaint. Found Break in Pantry ui harnass, Unplugged harnass and all function returned to fridge. lights,water dispenser. u name it! I advised new harnass but CX stated she doesn't use pantry ui anyways and declined replacement. Charged CX svc fee.via CC; ordering 1 look (look)"

Unit stuck in feedback loop cleared also the cold water valve clogged with sediment cleared out tested for proper use unit now functions Normally

"cx complaint of banging noise. found spanner ring loose, found suspension soft. tighten spanner ring. ordering new ring & suspension. also found banging noise is actually coming from lines smacking cabient. will need to ziptie lines on return.; ordering 1 w11396716 (suspension) and 1 W11551646 (ring)"

TSP #: W11092686 Rev. G / S16360 - - CX complaint ice frost in FC. NO ICE. Found paper blocking receiver & emitr E5 error. FC door seal air gap. Cleaned frozen lube from rails. Heated gasket to improve seal. Lean unit back to assist closing. Apply lube to gasket. Reset breaker to clear E5 & test 57 IM harvest & water fill. Set temps to recommended & select fast ice Max cold options > JJWPW10625069 WPW10625070

"CX complains unit is not starting, will power on but not run cycle. Found unit to have power but will not run. unit is receiving 240vAC, unit element is showing 9.9 ohms and not shorting to housing. Unit TCO is showing 0.1 ohms, unit thermal fuse is showing OL. Let CX know they will need a thermal fuse to repair unit, CX declined. CX paid $120 service fee in full with card. No further work needed"

"Cx complaint ice maker sporadically makes ice (a batch every 2 or 3 days),Temperature in the Fc 3F.Found ice ready in the maker, pushed test button, it cycled, harvested and filled ok. Called tech line, spoke to Bruce. He think that theissue can only be the ice maker. He advosed to replace the ice maker one more time and to order it with 'customer complaint for defective part' directly from Whirlpool and not from our local supplyer, bacause they may have a full batch of defective icemakers. Called part ordering and informed about the tech line request. Office wil get in touch with the cx.; ordering 1 W11546935 (ice maker (Rop1y-cx complaint))"

cx showed me the unit is getting the f47 error code. no space for ventilation has been installed per installation instructions M on page 3. showed the cx that the unit must have this or the unit will continue to do this. cx says they were never informed of this. the unit needs the module. scott; ordering 1 W10857232 (module)

"Cx complaint blower not working.Confirmed complaint. Correct power supply from the control board to the motor, but motor not turning. Replaced blower assy using pre id part. Unit tested ok"

Installed new damper and tested. Unit is back to normal operations.

"Cx complaint door locked after power outage.Confirmed door locked. Started and then cancelled a self clean cycle, the door unlocked. Tested door lock few times by starting and cancelling self clean. Ran also a bake cycle. The unit worked as designed. Collected $120"

"Cx complaint the FR element wouldn't come on. Turned knob for burner and the display wouldn't read the cooktop was on or hot. Removed back panel and found the connection wasn't secured to the switch. Connected switch and checked all other switches, turned on burner and display read it was on and hot. Element heated and adjusted from low to high. All other burners work. Unit checks good"

Customers complaint is that the unit will stop Midway during a heavy cycle. Customer is only experiences during that cycle. Other cycles are working fine. Put you into diagnostics did not find any error codes. I put you into auto test mode. It went through test mode but then started over like completely started a different test cycle after. I found that the unit has bad programming another control and controlling the movie replaced. Ordering control.; ordering 1 W11637581 (Control)

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the IM to be turned off. Turned on the IM and it cycled and refilled with water. Unit is working as designed. job is complete.

Customer complaint is that the unit was leaking water. Customer said that unit was about halfway through the cycle and they could hear a dripping sound they went into the basement and found that water is leaking from the ceiling. This area was directly in line with a washer machine. They went up into the washroom and found water in the drip pan and apparently water around the pan. I inspected unit I put unit into diagnostics and did not find any error codes. I checked underneath unit before starting it and on the back side of the unit to see if there's any dripping water. There was no dripping water. Customer had turned water off. Also after I completely repair customer told me that he had a lint screen on the drain pipe inside of the standpipe. This was completely clogged. After that customer stated he replaced the lint screen that was attached to the end of the drain pipe and this lint screen was inside of the standpipe in the wall. But like I said the customer didn't mention that until after completed my diagnostics. I ran unit several times and automatic test mode and in manual test mode. I activated all the water valves and manual test mode and let the unit fill up with water about halfway in the tub. I ran the drain pump several times water in it. I could not find any leaks from unit I got to not get the unit to leak. This is when the customer said that he replaced the lint screen on the end of the drain pipe and that it was completely clogged with lint. I advise customer that there was a good possibility that the water was leaking from the drain standpipe due to the clogged lint screen that he had attached to the drain pipe. I advise customer that I'm only charging for the service call today and the service call will last in 30 days so I would try the washing machine and if he has any issues to call us back

cx complaint is unit stopped making ice again. checked unit and found mold twisted and ice jammed in front and in rear of ice maker and water running down back wall and in bin from when unit filled water water hitting wires. cleaned and cleared and replaced ice maker. plugged unit back in and turned ice maker on to reset. checked lower door harness as well. advised cx to give unit the next few hours and he should have ice again. job complete.

"CX complaint if lighting and cooling issues. I found thgat the the unit temps where set to 33 in RC and -1 in FC. I found that with a thermacupling the temps in the RC are currently 32 and 0 in the FC. I found the unit tobe cooling wioth out issues. I found thatb the lighting is flickering . I am ordering 1 LED Power board (W10804160) and LED MOD FC (W11601311). Once the contract is approved, please have someone form the office call to set a return date.; ordering 1 W10804160 (LED power board) and 1 W11601311 (LED MOD FC)"

came out and replaced parts. cleaned and cleared freezer again and went over unit with cx. cycled ice maker to make sure no leaks and unit checks. everything reset. job complete.

CX complaint was that the utni would not spin water out. I found a F8E1 error codde. I found that the unit would not allow the cold water through . I accessed and replace the valve form van stock. UNit test good.; used 1 W11038689 (valve) from stock

Replaced control from previous diagnosis. Could not test or calibrate unit due to cx not having access to hookups. Job is complete.

upon arrival was not sent with sump. unit needs sump and control to complete repair.; ordering 1 W11025157 (pump motor) and 1 look (look)

"Cx complaint the drain pump won't shut off. Restored power and the pump came on and the lid stayed locked. Entered diag and found error code F9E1. Removed all water from pump and hose and when pump came on it sounded weak. Replaced pump and lid latch because when manually unlocking lid, the latch became fragmented. Erased error code and ran test. After unit filled, it drained and pump remained running. Ordering control and lower harness, once parts are in contact cx to reschedule; ordering 1 W11556725 (control) and 1 W11590868 (harness)"

CX complaint about unit trapped clothes in found strike deformed not going inside latch pump is on all the time but not moving water out confirmed 120vac also control clicks randomly need parts; ordering 1 W11457841 (strike) and 1 W11419171 (ctrl elec)

CX complaint under counter ice maker noisey. Ran diagnostic test. No water fill. Replace valve & repeat test. Good fill + good circulation pump. Condenser fan good airflow & frost pattern forming. Reverse heat valve & good drain. NO LEAKS. 3yr P+L > JJ

Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Ordering valve.; ordering 1 W11513255 (water inlet assembley)

"cx complaint of unit not working all the time,checked unit to find the following error code F0E7 found control to be falling,repalced control tested and calibrated unit works as designed"

cx comp unit dispencer will not open insp unit conf cx comp unit will need dispencer W10861000; ordering 1 W10861000 (dispencer)

Cx complained the unit leaked. Inspected the unit and found the leak was from the sump assy. Installed new sump and tested the unit and it no longer leaks. job complete

"CX complaint that unit doesn't spin clothes out enough. And that when doing drain and spin it adds water. Checked unit found no error codes, ran test cycle and calibration found no errors. Advised CX that when doing drain and spin that unit will add water as a safety feature before locking the lid. Advised CX on proper loading and cycle selections unit working as designed."

replaced control and ui plugged unit back in and dispenser is working just fine. unit is good

arrived and inspected new top before walking to the kitchen. new top is cracked badly around the knobs. will need another new top. reordering part. cx will call when part is delivered.; ordering 1 W10296933 (cooktop)

"cx complaint unit making noise, checked unit temps at 5 and 35, water in pan indicating unit defrosting properly, heard noise from adjusted discharge lines from compressor to alleviate vibration noise, unit working as designed."

"replaced gearcase belt and cam, calibrated, tested, unit working as designed."

"found igniter wasn't lighting replaved with van stock chcksok; ordering 1 279311 (ignitor look look dr vs), used 1 279311 (ignitor look lokk dr vs) from stock"

Cx complaint unit is not working properly inspected unit found freezer back wall frozen over harness thermostat has failed ordering new fan motor with thermostats and fan blade; ordering 1 W11334745 (Fan motor with harness) and 1 WP67006337 (blade- fan)

Cx complaint freezer drawer bin will not click in place found warped ordering the drawer assy; ordering 1 WPW10322649 (bin-freezer) and 1 LookAtNotes (**LOOK** At Notes)