Service History 412 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Pikesville, MD 21208

Shane M.

Job Details: 07/05/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Essex, MD 21221

Alexander D.

Job Details: 07/05/2023

cx complaint sounds like a marble in basket when turning it by hand. inspected unit and verified complaint. found coin in basket around washplate. removed coin. tested unit. no errors stored and autotest completes with no unusual noises. unit is now working properly;

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23229

Thomas B.

Job Details: 07/05/2023

Cx complaint unit is not heating properly Removed and replaced the heating element and tested unit now functions Normally

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Stafford, VA 22554

Robert W.

Job Details: 07/05/2023

CxComplaint is the unit works and heats drum doesnt spin. Inspected unit and found the belt has failed causing drum not to move found idler pulley has failed causing belt to brake. Ordering Belt idler; ordrng 1 W10837240 (Idler) and 1 661570V (Belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2023

"cx has a few issues with unit. right fridge door gasket is torn at the top, has a few lights out as well as water in the bottom of fridge. units O-O-W and shen knows. checked unit and found drain pan warped and 1 light on left side and 1 light out on right upper side by filter. checked over unit and went over with her and gave quote. she said order whats needed but not gasket.; ordrng 1 W11462342 (LED Light 36.03) and 1 W11205082 (Light Mod set 112.02) and 1 W11457241 (Drain Pan 77.34)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Herndon, VA 20171

Jason A.

Job Details: 07/05/2023

CX complaint DW not drying installe control. Dispenser cover is cracked. See SDpics. Dispenser did not have rinseaid & CX stated they just added some. Ran test wash. without detergent. Water is very sudsy. Dispenser likely has leak > JJ; ordrng 1 WPW10671905 (dispenser)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/05/2023

came out and replaced parts ordered and tested unit. heated new gasket to form unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Lancaster, PA 17602

Justin L.

Job Details: 07/05/2023

As per previous tech was able to access unit and replace door. Unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Williamsburg, VA 23185

Orbie

Job Details: 07/05/2023

replaced burner heads. tested unit. working as designed. cx stated unit is working much better

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Annapolis, MD 21401

Dustin F.

Job Details: 07/05/2023

"Replaced motor and tested unit, unit now operates as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/05/2023

Cx complaint unit is not working properly inspected unit removed and replaced the idler pulley and supports tested for proper use unit now functions Normally

We serviced a

AMANA WASHER

Model NTW4516FW3

Near King William, VA 23086

Thomas B.

Job Details: 07/05/2023

Removed and replaced the lid lock and capacitor tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID COOKTOP

Model KCGC558JSS00

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 07/05/2023

"Cx complains that the flame on the two front burners are toom big, inspected unit and one of the orifice are wrong, replaced part, unit tested ok, the flame is good now, but the lf burner takes long time to work.. order part; ordrng 1 w11344538 (cap) and 1 w11344539 (burner head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Monrovia, MD 21770

Ricardo S.

Job Details: 07/05/2023

Cx will call the manufactured to see if they can cover the repair..; ordrng 1 w11548534 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/05/2023

"CX complaint: unit keeps intermittantly stopping mid cycle and throwing F0E7F5E4 codes. inspected unit, confirmed cx complaint. put unit into diag and tried to test the door lock. door lock will NOT come on and all connections and voltage is good. Ordering Control and Lid latch for return visit to complete repair.; ordrng 1 W11419171 (Control) and 1 W11394572 (Lid Latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 07/05/2023

"cx complaint unit not cycling, checked unit found f9e1 drain code, open lbu wire to drain pump, extracted water, ordering harness.; ordrng 1 W11643701 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23605

Lucas R.

Job Details: 07/05/2023

"replaced drive assembly, calibrated, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Airville, PA 17302

Sal R.

Job Details: 07/05/2023

CX complaint was that the unit was making a squeeking noise. I found the noise was coming form the idler pulley. I was able to access and replace the idler and unit test good. I collected $208.36 via credit card.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/05/2023

"CX complaint dryer not turning on.Confirmed unresponsive UI. Power supply ok, confirmed 120V supplied to the control board. Inspected and re-seated UI to control connections, the unit turned on and worked. Possible issue with the UI, but the part is NLA. The unit is working at the moment. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Silver Spring, MD 20902

Brian F.

Job Details: 07/05/2023

"Installed new gaskets on RC doors, used heat gun to adjust gaskets and create proper seal, tested, unit is now working properly."

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Silver Spring, MD 20901

Israel R.

Job Details: 07/05/2023

Installed float assembly and tested. Unit is back to normal operatioins.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Wilmington, DE 19802

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit giving f0e3 error code. Tested inspected and verifed complaint. Found the temp sensor reading 1156 ohms from control at room temp. Replaced sensor and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Manchester, PA 17345

Drew B.

Job Details: 07/05/2023

replaced parrts now dispences better water psi and no leaks but did find the the fill tube to icemaker has frozen csusing the icemaker not to fill will need fill tube pn W11415785 but needs auth for lowes for additional part needed.; ordrng 1 W11415785 (fill tube)

We serviced a

WHIRLPOOL WASHER

Model wtw5105hw2

Near Manchester, PA 17345

Drew B.

Job Details: 07/05/2023

REPLACED HARNESS now unit drains no issues nd checks good.

We serviced a

AMANA RANGE

Model AGR6303MMW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 07/05/2023

CX complained of an error. Installed new control and tested and it now operates without failure. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Goldsboro, PA 17319

Cody H.

Job Details: 07/05/2023

CX complains unit lights dont always work. Found unit to have a dim lit LED and door switches operating as they should. Unit will need new LED light module for return. Return to be scheduled by office when parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11527432 (led light)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Chambersburg, PA 17202

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the unit is only starting for a few seconds and shutting off. Upon arrival I found that the unit is making a shuttering noise for about 2 seconds and then shuts off. I inspected the door switches and found that the upper door switch cam was back out of position. i was able to reset the door cam. I then tested the unit and found that the unit is now functioning as intended. Job compplete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 07/05/2023

Per previous tech I was able to access and replace the infinite switch and the temp sensor. I then tested the unit and ofund that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHV03

Near Shippensburg, PA 17257

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the ice maker is not making ice. Upon arrival I found that the Ice maker has an E5 error. I checked the temps and found that the ice box temp was around 10 deg. I ran test 57 and could hear the ice maker struggling to rotate. It timed out and i found that the arms were nver able to rotate and are in the 90 degree position from home position. I am ordering the ice maker. please contact cx when the parts are available to schedule a return visit.; ordrng 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Beltsville, MD 20705

Israel R.

Job Details: 07/05/2023

Customer complaint unit is not starting. The customer stated that the unit is not starting. I ran tested and found the unit is starting everytime. I had customer started the unit and she was holding the buttonfor to long and the unit would not start. I explained to the cusotmer that the if all the lights are on is not one. And she just needs to press the button to start. If she is canceling the cycle she holds it for 3 seconds. Customer seem like she understand and was able to started on her own. Unit is good.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Carlisle, PA 17015

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the unit is no power. Upon arrival I found that the outlet has 120 v and is wired correctly. I then removed the cover and found that the control is getting 120v. I attempted to enter diag and was unsuccessful. I found that the control/console are still unresponsive. I quoted the cx for the cost of the repair. Cx is going to research and decide on the repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Steelton, PA 17113

Cody H.

Job Details: 07/05/2023

"CX complains unit has f9e1 error. CX is being covered by parts and labor. Found unit unplugged on arrival. Ran unit through diagnostic test and unit would turn water valve on and quickly shut valve off. Unit would not drain in diagnostic test. Unit was not putting voltage to drain pump, but found drain pump to be shorted. Did not want to short new control without having new drain pump, ordering drain pump for return, will use control on return. Office to schedule return when parts arrive. CX DECLINED EMAIL.; ordrng 1 W11399437 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 07/05/2023

"Cx complains that the unit still making the ginding noise, inspected unit on test mode, no error codes again, but at the end of the cycle the gearcase make a noise.. pulley and belt cks ok.. the noise comes from the transmission.. order parts, 2 counts job; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 2countsjob (2 counts jobi)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Walkersville, MD 21793

Ricardo S.

Job Details: 07/05/2023

"Cx complains that the Rc not cooling properly, inspected unit and found ice build up behind the deli drawer.. defrost problem.. also some leds module not working on rc .. Fc tmep 3 degrees cooling. order parts; ordrng 1 W11033168 (harns-wire) and 1 w11457241 (services kit) and 2 w11462342 (led)s and 1 w11580434 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Toano, VA 23168

Orbie

Job Details: 07/05/2023

cx complaint unit louder than normal. verified complaint. unit making loud metal noise during operation. adjusted motor in cradle slightly. tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, MD 20906

Brian F.

Job Details: 07/05/2023

"Cx states unit is leaking from back, inspected and confirmed. Hot valve connection defective, caused water to leak on to control board. Ordering valves and control board.; ordrng 1 W11608056 (control) and 1 W11038689 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bethesda, MD 20814

Brian F.

Job Details: 07/05/2023

"Cx states RC lights dim/flickering, water will dispense after measured fill completes, ice forming at back wall under ice maker, inspected and confirmed. Found freezer led out, replaced led, RC lights stopped flickering, one led in RC still out, tested measured fill, measured fill now working properly. Sealed air gaps at back of ice maker assembly with perma gum. Ordering replacement LED for RC.; ordrng 1 W11462342 (LED)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS0

Near Laytonsville, MD 20882

Brian R.

Job Details: 07/05/2023

cx complaint is the same with unit not draining and keeps shutting down here and there and flashing codes again. found codes FAE2 F2E1 F9E1. unit shows O-O-W a few weeks ago but he said whirlpool said its a call back on unit for same issue and everything will be covered and unit has not been fixed yet. ran auto test as well as started cycle to let unit run.tested and checked unit. will order parts needed and office will schedule.; ordrng 1 W11084867 (Harness) and 1 W11410062 (Control) and 1 W11414073 (Vent Fan)

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Toano, VA 23168

Orbie

Job Details: 07/05/2023

cx complaint unit making squeaking noise during spin and drain. ran unit in test 12. found no squealing at this time. advised cx to monitor future operation and to call back if needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/05/2023

"Cx complained the unit did not cool. Inspected the unit and found that there is no frost on the freezer evaporator. Unit needs new compressor, drier and condensor and a nitrogen test for other possible leaks. sealed system tech required. 2 job count; ordrng 1 W11548259 (condensor) and 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 WPW10143759 (drier) and 1 nitrogen (nitrogen)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Ezra M.

Job Details: 07/05/2023

"installed control. verified 16 ohms res of mullion, verified 11.9 vdc to mullion. verified heating. if cust calls back with same issue, order W11574767, UI."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Annapolis, MD 21409

Dustin F.

Job Details: 07/05/2023

"Upon arrival, found i was missing valve. Replaced Evap fan with ordered part and tested, evap fan now works. water valve humms. contacted office and they are reaching out to CX to reschedule a visit to replace icemaker and valve per previous tech.; saved tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Drew B.

Job Details: 07/05/2023

"cx complaint that unuit is not cooling again and not making ice and ice vream and things all thawed. austin tl rc temp 44 no evap ice build fc temp was 7 when arrived no ice build up nd fans run and doors seal, found test 01/02 both pass. ran test 4 tap into system.. cx will owe 480 labor difference needs ss tch and ss repair.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (drier) and 1 SSTECH (SS TCH) and 1 3COUNT (3 COUNT) and 1 W11492867"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Dillsburg, PA 17019

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the unit is notfilling and is humming when attempting to fill. Upon arrival I verified the issue. I found that the water valves at the wall have been turned off. I turned the valves on and found that the water is now filling. Unit is functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Providence, PA 17560

Justin L.

Job Details: 07/05/2023

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Columbia, PA 17512

Justin L.

Job Details: 07/05/2023

Cx had unit running. Removed outer door and found during certain parts of the cycle the pressure from the lower spray arm was pushing water over edge. Found spray arm clogged causing higher pressure. Quoted cx for repair and collected full amount. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model kbsd608ess01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/05/2023

Cx complained of no lights. Installed new led's and there are all brighter lights. Job complete

We serviced a

WHIRLPOOL RANGE

Model wfe505w0jz3

Near Beltsville, MD 20705

Israel R.

Job Details: 07/05/2023

Customer complaint unti left front burner is not turning on all the time. I tested the unit and the burner is turning on but sometimes even on high i can get it turn on. But if i go aroud with the switch then it starts. Customer also complained about turning off by it self and not turning back on. I explained to the cusotmer that this burner workj with temperature. And depending where the switch is they will turn on and off to maintain temperature setting. Customer seemed that she understand. I can see the burner turning on when it turns. But i can tell if is a swtich only issue or is both. Ordering switch and burner. Customer did not have pop. She said she is going to Lowes to get a copy so i just got actual good date. Call customer when part is available.; ordrng 1 W11517959 (Element) and 1 WPW10434452 (switch-inf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23231

John P.

Job Details: 07/05/2023

"change compressor tested working as designed; ordrng 1 w11506635 (coupler jp/vs), used 1 w11506635 (coupler jp/vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Pikesville, MD 21208

Shane M.

Job Details: 07/05/2023

"cx complaint of clicking noise & unit turning on by its self. found no error codes, preheated unit to 350F found clicking noise. noise was coming from back of unit. pulled unit, sound stop. preheated unit to 425F no sounds. found screen dirty for food, advised cx to keep screen CLEAN. advised wifi for this unit. called safety"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/05/2023

"cx complaint of unit not turning on,pulled cover off of unit t ofind power at board ,checked power to ui board power coming to uibut uint not urning on break down as follows 1/W10911043, W10911043service call break down as follows service call 120.00parts 387.91sipping 15.00labor 110.00sub total 632.91tax 23.27grand total 656.18deposit 120.00cx will call back if moving forward cx dose not have an email address; ordrng 1 W10911043 (panel-cntl)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Harrisonburg, VA 22801

Eric F.

Job Details: 07/05/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Bethesda, MD 20817

Brian F.

Job Details: 07/05/2023

"Cx states dishes not clean after cycle. Entered diagnostic mode, found saved F8E2 (slow drain). Ran service test, completed with no errors. Returning with clear door and sump assembly.; ordrng 1 W11179175 (clear door)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Potomac, MD 20854

Roberto I.

Job Details: 07/05/2023

"Replaced part, ran acalibration cycle and then a test cycle. The unit worked as designed. Collected $110"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/05/2023

"installed updated heater per s-17304 , and installed new drain pump, tested all ops ok, collected $242.03 visa cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 07/05/2023

Cx complaint unit sometimes doesnt shut off and clothes inside will be spun dry. Was able to access unit and found F3E1 WATER LEVEL SYSTEM ERROR F8E3 OVERFLOW CONDITION. Checked to make sure pressure hose was clear. Ran diag test and found water trickles in during test but unit has good water pressure to unit. Rest of test went through no issue but unit is having intermittant pressure issues. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W10599356 (INLET VALVE) and 1 W10575334 (DRAWER KIT) and 1 WPW10448876 (PRESSURE SWITCH)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750sahv0

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the wheel is not staying on the rack. Upon arrival I found that the RH rack adjuster has failed at the tabs that hold the slide wheel on. I also found that the rack clip has also failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 7/10 PM preference.; ordrng 1 W10712395 (Rack Adjuster) and 1 WPW10082853 (Clip)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Harrisburg, PA 17113

Cody H.

Job Details: 07/05/2023

"CX complains unit keeps draining even after unit is shut off. Found unit to have error codes f3e3-water temp, f9e1-long drain, f1e2-motor drive module over volt, f3e2-pressure system fault, f2e1-stuck button. Found no issues with pressure hose or wiring, unit will need control and drain pump for return visit. Return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11614514 (acu)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Potomac, MD 20854

Roberto I.

Job Details: 07/05/2023

The new control panel had Maytag on it instead of Whirlpool (snapped picture). Reordering part W11460908. I'm not scheduling the return. Please check the part at the shop and make sure it has 'Whirlpool' on it; ordrng 1 W11460908 (Control pane (to be checked at the shop))

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Stafford, VA 22554

Robert W.

Job Details: 07/05/2023

"CX Complaint is the unit wont run. Inspected unti and found error for valve tested and water is filling very slow, Unit will agitate and spin just taking to long to fill. Ordering Valve; ordrng 1 W11614515 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near McLean, VA 22101

Tanner B.

Job Details: 07/05/2023

installed new access ports and replaced evap.. refilled unit.. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, VA 20152

Richard B.

Job Details: 07/05/2023

"CX complant. Fridge not cooling. Inspected unit and found unit off. Cycled power and waited ten minuets . Only cool air blowing through ice box area indicating a low charge . Ordering 3 count sealed system . Not all parts in stock. Further work needed . The drip tray for FF evap is fine and not warped. Further work needed, RB; ordrng 1 W10832994 (compressor) and 1 W11575003 (3 way valve) and 1 WPW10608485 (evap) and 1 W11506635 (stub) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP0

Near Tysons, VA 22102

Tanner B.

Job Details: 07/05/2023

"CX Concern the unit did not heat , found loose heater connection .. reconnected heater and tested unit .. Job complete recommened to run hot water and use rinse aid"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/05/2023

"installed parts, unit cks ok."

We serviced a

ADMIRAL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23455

Austin D.

Job Details: 07/05/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. pressure was at -4 and amp draw was .9. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Roberto I.

Job Details: 07/05/2023

Removed and re-applied pre id clear silicone on the gap between Rc liner and cabinet

We serviced a

MAYTAG WASHER

Model PAV5157AWW

Near Essex, MD 21221

Alexander D.

Job Details: 07/05/2023

"cx complaint utility sink leaking after previous tech left. cx said utility sink was bumped so the drain pipe came out of the floor fitting, cx said previous tech did test it at least 5times and it didnt leak when he was here, pipe came out next cycle after he left. can see a mark on the pipe where the rubber coupler was grabbing onto it and it was only grabbing onto a 1/2' of pipe. resecured drain pipe to floor coupler. tested unit, pipe staying in now but noticed utility sink has a crack in it thats dripping, pic saved, cx already aware. then noticed puddle coming out from under unit. valve is dry. found leak coming from drain pump. ordering drain pump and tub to pump hose. call cx to schedule return visit once we have eta on parts; ordrng 1 WP35-6780 (drain pump) and 1 WP21001915 (tub to pump hose)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Rocky Ridge, MD 21778

Bernard M.

Job Details: 07/05/2023

"Replaced door, applied heat to get wrinkles out of gasket for proper sealing. Door seals, unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/05/2023

Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the unit had been previously diagnosed and returned and sold as a display model. I verified the issue is still unchanged. I verified that there is no frost pattern. Temps are 55 in RC and 48 in FC. All fans are running. I called JL and verified. I am ordering the Sealed System parts. Cx also received an ice maker kit for the Unit and it is not functioning. I am also ordering the correct kit for the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11510803 (Ice maker kit) and 1 876765 (MTG Kit) and 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11546692 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 3 W11506635 (Process Stub)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Gaithersburg, MD 20878

Roberto I.

Job Details: 07/05/2023

Cx complaint door gasket out on Rc.Confirmed gasket out from door liner on bottom and left side. Re-installed gasket with no issue. Unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/05/2023

"cx complaint of unit not cooling,took temp readings of 14 in freezer,39 in frsh food checked unit to find half of a frost pattern,ppulled amp draw between .5 and .3 of amp called a seal system tech spoke with LR and determind unit needs a seal system done also found rails not to be fully retracking as well ordering parts needed for repairs; ordrng 1 W10625067 (Assembly, Bracket (left Hand)) and 1 W10625068 (bracket) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11574734 (l Refrigerator Compressor) and 2 W11504431 (Refrigerator Coupler)s and 2 W1150441 (Refrigerator Coupler)s and 2 W11506621 (6 Nk Ms 00 (charging Tube To)s"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23462

Austin D.

Job Details: 07/05/2023

"cx complaint the unit is not spinning without making an abnormal noise. checked the unit and heard the noise the cx was describing. checked underneath and found that the rotor bolt was loose underneath. therefore, i replaced it with a new one and tested operation again. unit sounded alot better. unit is good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/05/2023

CX complaint about unit stopped cooling checked both cavities to room temp checked controls & found that unit was on showroom mode CX states unit stopped working after power outage hold drawer & *F keys to kick unit out showrrom mode unit started to cool can heard compressor & fans working now

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Waldorf, MD 20603

Shawn D.

Job Details: 07/05/2023

"cx complaint unit is no longer tunring on, inspected unit and found it wont turn on outlet power good ui panel has 13.9dcv ui panel is bad. looked part up and is stock at waldorf so called office got part order 60985-00 went picked part up and installed new ui panel then tested and now works good and is heating good. unit is good to go; ordrng 1 W11378949 (ui panel), ordrd 1 W11378949 (ui panel)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Waldorf, MD 20603

Shawn D.

Job Details: 07/05/2023

"cx complaint unit is no longer tunring on, inspected unit and found it wont turn on outlet power good ui panel has 13.9dcv ui panel is bad. looked part up and is stock so called office got part order went picked part up and installed new ui panel then tested and now works good and is heating good. unit is good to go; ordrng 1 W11378949 (ui panel), ordrd 1 W11378949 (ui panel)"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Fallston, MD 21047

Neil H.

Job Details: 07/05/2023

CONTROL F1E1 ERROR IN SELF CHECK CX HAD TO RAISE THE TEMP TO COOK IGNITORS BOTH WORKING BUT CONTROL HAVING ISSUES REPLACING TEMP SENSOR ALSO AGAIN; ordrng 1 W11088878 (CNTRLELEC)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/05/2023

THE TERMINAL CONNECTION BURNED $284.66 CX WILL THINK ABOUT REPAIRING $90 PAID TODAY

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Poolesville, MD 20837

Julian H.

Job Details: 07/05/2023

CX complaint about unit making a lot of noises when on cycle put unit on test cycle no errors buzzing noises that unit makes when on agitation & spin are normal within this model explained to CX that these sounds are cause by direct drive or electromagnetic disc tha thi unit is equipped withfound a small leak on the back hose not all the way attached this properly & working

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Frederick, MD 21701

Ricardo S.

Job Details: 07/05/2023

"Cx complains about a noise again, inspected unit, i ran rinse/spin the noise comes fromt he gearcase .. drain and valve cks ok. 2 counts job. order parts; ordrng 1 w11454372 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Beltsville, MD 20705

Israel R.

Job Details: 07/05/2023

"Customer complaint unit is developing moisture in the refrigerator. I found the unit doors were swapped and the unit gaskets are not sealing. Found also gaps in the liver and the body. Installed silicone, heated up gasket and i had to add permagum to get to seal correctly. If they call back they will need new RC door.; ordrng 1 482338 (adhesive) and 1 212643 (sealer-gum), used 1 482338 (Adhesive IR VS), and 1 212643 (permagum IR VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Centreville, VA 20120

Richard B.

Job Details: 07/05/2023

"CX complant. Dishwasher dosent starmt , Inspected unit and found 6.1 and 6.4 rror codes for inlet water . Checked float switch plunger and debris in plunger stack , Cleared that and checked functionality . Lifts and settels fine. Found no high loop installed . Possibally backfeeding into unit and causing float switch to not operate . In test wash after clearing float switch and installing high loop unit ran a test wash and washed great. Tested unit on several different cycles and unit washed as designed. Collected 120 service call. RB"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Virginia Beach, VA 23462

Austin D.

Job Details: 07/05/2023

"cx complaint the lid latch broke. found the tabs to hold it in place cracked. therefore, i replaced the lid latch and then tested operation. unit is running as designed. calibrated/tested the unit."

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/05/2023

Replaced element and switch unit tested and is working properly.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Harrisburg, PA 17112

Justin L.

Job Details: 07/05/2023

Cx complaint unit not powering on sometimes. Was able to access unit and found that the start button wasnt fully engaging and cx still had plastic on console. Removed plastic. Removed console and found control not fully connected. Secured and tested good. Used airflow tester and unit passed. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/05/2023

Cx Complaint is the unit isnt heating. Inspected unit and found unt is getting good power just not heating pulled front panel and found the element testing open replaced and tested uhnit is now working properluy.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/05/2023

CX Complaint is the unit isnt making ice. Inspected unit and found unit has no ice cycled power put unit in diag tested power at IM and IM is getting good power and is working toggled on water and found it didnt fill pulled unit and found valve is testing good toggled on fill again and IM is now filling. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19711

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit dripping from the dispenser and making crushed ice when set to cubed. Tested inspected and verifed complaint. The cx was having a few small pieces of ice in with the cubed. Explained to the cx that this was normal and the cubes sometimes break when going through the auger. Also found the water dispenser would drip up to 30 seconds after you let go of the paddle. Confirmned this 2 times where it dripped atleast 15-20 seconds after pulling the cup away. Ordering water line to resolve issue. Cannot reschedule at this time.; ordrng 1 W11163765 (fitting)

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Newark, DE 19713

Taylor F.

Job Details: 07/05/2023

Cx complaint is unit not spinning out. Tested inspected and verifed complaint. Found oil leaking from gearcase and grinding coming from gearcase. Gearcase is binding causing unit to not spin. Quoted cx for the gearcase and they do not want to go through with repair at this time. Cx paid SC by check. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Elkton, MD 21921

Taylor F.

Job Details: 07/05/2023

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced motor, capacitor, and actuator from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Carrollton, VA 23314

Branden R.

Job Details: 07/05/2023

"came out and replace part on unit , tested and unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/05/2023

repalced parts to find same problem call tech line spoke with Chris was advise that control boards build between oct and feb from 2021 to feb 20223 ending in FG are problem boards and to reorder cobntrol board; ordrng 1 W11607637 (CNTRL-ELEC)

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/05/2023

CX Complaint is the unit isnt drainiong.Inspected unit and found error F9E1 long drain found pump is getting power just not working pulled pump and there isnt anything clogging pump replaced and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/05/2023

"CX Complaint is there is frost building in the FC, Inspected unit and found the gaskets are sealing only thing is the small gap in linner and cabnet unit is cooling properly, Ordering sealer to seal FC and RC linner drain is good.; ordrng 2 8201711 (Sealer)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Fredericksburg, VA 22406

Robert W.

Job Details: 07/05/2023

"CX Complaint is the unit is still doing same thing, Found mullion not getting warm when toggled on condensation on FC door gasket, Replaced mullion toggled on and is heating. unit is working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Gaithersburg, MD 20878

Roberto I.

Job Details: 07/05/2023

"CX complaint outer door stained/damaged on the bottom.Inspected door, confirmed complaint. I was unable to remove stains, I tried with reg spray cleaned and then with affresh polisher. Seems like part of the finger print resistent coat came off the door. Replaced outer door using pre id part. Unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Ricky E.

Job Details: 07/05/2023

customer dstaed that the icemaker is dripping. verified issue and fnd fill line freezing.. unit will need the the door assy to correct.. cleared the ice in the fill line... need part...; ordrng 1 LW10744163 (dor-fip)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS04

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/05/2023

CX complaint about unit not heating confirmed issue went to control board 120vac on 4903 relay when start a cycle goes to hv components further inspection found that waveguide is arching this is not repairable EXPLAINED & CX UNDERSTANDS

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Columbia, MD 21044

Robert L.

Job Details: 07/05/2023

"cx complaint 2nd fridge that water and ice stopped working, good pressure from house to filter, found reservior frozen found air tower not sealing, added layer of permagum and tape to seal air tower, no air leaking, tested all ops ok, reorder for truck stock; ordrng 1 212643 (sealer-gum RL VS), used 1 212643 (permagum RL VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/05/2023

GOT HERE cut to system vacuum to 30 inch holding filled with 56 gr of R600a & holding pressures front pantry was defective/broken on the box need TO MAIL CX PARTMUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11034025 (front-pan DO NOT SEND A TECH MAIL PART TO CX)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Rockville, MD 20850

Roberto I.

Job Details: 07/05/2023

Fan scroll arrived damaged.Reordring fan scroll W11098695. Cx must to defrost unit by unplugghing it 24 hours before we go back (noted on tyc). Return visit 7/10/23; ordrng 1 W11098695 (fan scroll)

Contact Us

About Us