Service History 401 - VIA Appliance

We serviced a

MAYTAG RANGE

Model MGT8720DS02

Near Alexandria, VA 22307

Lloyd B.

Job Details: 07/10/2023

Cx complained of temp concerns. Installed new sensor and the unit reached 350 degrees. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hyattsville, MD 20785

Dustin F.

Job Details: 07/10/2023

"cx complaint: frost in freezerInspected unit, confirmed CX complaint found ice from door being left open stopping FC door from shutting. cleared ice and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVQ03

Near Norfolk, VA 23503

Carl A.

Job Details: 07/10/2023

"cx complaint of a sheet of ice in bootom of freezer, checked unit to find that drain line was blocked thaw drain line removed ice from bootom of unit tested works as desgiend cx only owes for service call cx dosent want to email to list at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Plains, MD 20695

Shawn D.

Job Details: 07/10/2023

replaced ice maker cycled poweer and cleared error code then ran test 57 and completed harvest. test 56 now shows E0 good and test 45 filled ice maker with water. unit is good to go

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/10/2023

Cx complaint is unit locks the lid in the start of the cycle and it never did that before. Tested inspected and verified complaint. Found in the use and care guide where is states washer does not lock until final spin. Also found f3e1 error code for pressure system fault and also found unit agitating way to fast during the normal wash. Washer was switching from CW to CCW rotation so fast the agitator was barely moving. Ordering control to correct all of these issues. Cannot reschedule at this time.; ordrng 1 W11411581 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Hyattsville, MD 20785

Dustin F.

Job Details: 07/10/2023

"CX complaint: unit not drainingInspected unit, found float switch and drain pump unplugged. hooked unit up and tested, unit now working as intended"

We serviced a

WHIRLPOOL DRYER

Model WED86HEBW0

Near Severna Park, MD 21146

Israel R.

Job Details: 07/10/2023

Customer complaint unit is not heating. I tested unit and found the unit is not heating because it has a bad heater. Replace heater. Collected in full. I had relly slow connection and the payment told me that went through on the website but i could not get a confirmation. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Ashland, VA 23005

Thomas B.

Job Details: 07/10/2023

Cx complaint unit is not working properly inspected unit found the fan not operating Removed and replaced the fan motor assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Oak Hill, VA 20171

Richard B.

Job Details: 07/10/2023

"CX complant. Cooktop worked once then quit. Inspected unit and unit is glued to countertop with silicone caulking. Asvised CX unit will need to be cut free by builder before we can pull it out to check the power supply board. Power supply board is no longer available , Ordering the UI . Further work needed. CX will call when builder cuts cooktop loose. Further work needed. RB; ordrng 1 WPW10396615 (display) and 1 w1060546 (power board NLA.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Hanover, VA 23069

Thomas B.

Job Details: 07/10/2023

Cx complaint unit is not working properly inspected unit found drain clogged at evaporator found sticker and paper over hole cleared and tested for proper use unit now functions Normally charged 120.00 service call

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Kents Store, VA 23084

Eric F.

Job Details: 07/10/2023

"Received wrong control and latch for unit. Confirmed model and serial info. Tested unit, unit currently latching, spinning, filling, draining properly. Cx is working mother, unable to easily take time off, do not want to reschedule with her unless work is absolutely necessary. Advised her to use unit and call back if any further issues, if cx calls back please put shop job back on me so I can order correct parts."

We serviced a

KITCHENAID COOKTOP

Model KCGC558JSS00

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 07/10/2023

"Replaced parts, unti tested ok"

We serviced a

WHIRLPOOL OVEN

Model KSIB900ESS3

Near Charlottesville, VA 22902

Kyle A.

Job Details: 07/10/2023

Stovw top works but oven and display do not. Found units control not recieving power. Terminal recieiving 240. Order main harness.; ordrng 1 W11454514 (Main harness) and 1 W11025616 (Ribbon cable)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Gloucester, VA 23061

Lucas R.

Job Details: 07/10/2023

"upon arrival found incorrect part, reordering 12 in stock.; ordrng 1 W11527432 (light module)"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Troy, VA 22974

Eric F.

Job Details: 07/10/2023

"Installed control, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 07/10/2023

"Cx complains that the dispenser not woeking, inspected unit, the ice dispenser motor not woeking, insepcted unit,and found that the door hinge on the left side is loose so the door not making a good contact with door switch, i fix the issue,, unit tested several times with cx and dispenser works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/10/2023

"Confirmed cx complaint unit not advancing cycles. Found pressure line not seated on control, unit unable to determine water level. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Orange, VA 22960

Eric F.

Job Details: 07/10/2023

"Confirmed cx complaint unit not advancing cycles. Found sump non functional, inlet valve not actuating properly. Replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS00

Near Vienna, VA 22182

Christian C.

Job Details: 07/10/2023

Cx complaint RC section is not cooling. Inspected unit temps set for recommened. Tested temps in FC section reading avg 3 and RC section avg 60. No airflow from RC vent. Found RC evap frozen. Defrosted evap. Evap thermistor reading much warmer than temps. Ordering evap harness. Cx paid in full.; ordrng 1 WPW10277799 (evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Christian C.

Job Details: 07/10/2023

"Went to check unit in 3436, 5208, and 5227. All have different serial numbers from unit worked on. Unit was already fixed on 06/29/23 by RC."

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Chesapeake, VA 23320

Zachery R.

Job Details: 07/10/2023

"cx complaint unit unresponsive, chekced unit, come to find open fuse, replaced therml fuse, tested, unit wokring as designed."

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Hampton, VA 23666

Justin W.

Job Details: 07/10/2023

cx complaint f1e0. confirmed complaint checked unit to find control issue. ordering part to complete repair.

We serviced a

WHIRLPOOL WASHER

Model MFW9700sb0

Near Falls Church, VA 22044

Leon

Job Details: 07/10/2023

cx complaint was unit was getting an error confirmed issue was sent out with vavle seen that the water was leaking from water holes line from the wall told cx he said he knew it then when i removed the hot water vavle the water wouldnt stop flowing even after turning it off but i was able to slow it down to remove the build up in the line installed new vavle tested unit everything was working like it should with no leaks from the new vavle

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near College Park, MD 20740

Marc M.

Job Details: 07/10/2023

"cx complaint unit not heating to accurate temps. inspected unit and set temp to pre heat 350 degrees. unit reached preheat within 12-14 minutes. performed temp evaluation per service bulletin W10565140. When set to 350 degrees: 349H, 307L, 348H, 308L, 350H, 310L for average of 328 degrees. calibrated unit +15 degrees since unit did start to sync more closely to temp as cycle went on. unit is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/10/2023

"cx conplaint unit is not dispensing ice. inspected unit and found ice bin full temps good augar motor works then stops like a jam. found yoke bad and jam in teeth in front of ice bin spring on bottom of ice bin came off. cleared ice jam,fixed spring and rpelaced yoke and tested and unit is now dispensing good. unit is good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDW03

Near Poquoson, VA 23662

Justin W.

Job Details: 07/10/2023

cx complaint gaskets coming off doors. confirmed complaint. reseated and tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Enola, PA 17025

Fred G.

Job Details: 07/10/2023

"cx complaint unit is not making ice, pantry drawer wont close and RC isnt cooling. inspected unit and found large build up of ice on RC evap. I found door wont close due to that. I found RC evap thermistor was out of range and found drip pan was warpped. I was able to access unit and defrost evap and replaced evap fan motor, and drip pan. I then found due to door being stuck open the Ice maker would not work. once unit gets back to temp, it should make ice. unit now checks good.; ordrng 1 W11457241 (drip pan (FG VS)), used 1 W11457241 (DRIP PAN) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Washington, DC 20010

Samuel R.

Job Details: 07/10/2023

cx complaint unit is not cooling.inspected unit and found freezer door to be extremely hard to open.got dorr some what open and could see a big block of ice.cx will defrost unit as it will take a lomng time to defrst unit.; schdld next appmnt for 7/13 THU !

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Chesterfield, VA 23832

Chris B.

Job Details: 07/10/2023

cx comp unit cook top has scratches and on knob insp unit conf cx comp found unit to be within 30 day warranty advised cx of cosmetic waranty advised cx tpo call whirlpool cx service for a parts auth and labor auth IF CX CALL BACK UNIT WILL NEED W11204395 COOKTOP AND 1 KNOB W11366438 advised cx to call wp cx service for parts and labor auth

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Takoma Park, MD 20912

Samuel R.

Job Details: 07/10/2023

cx complaint unit is not making enough ice.inspected unit and found freezer temp to be to high.got temps of 8 degrees.change temps and advised cx to give unit 24hrs to come to temp and make ice.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, VA 23120

Joseph D.

Job Details: 07/10/2023

customer complaint sweating on movie on confirmed complaint activated heater status on 100% via diagnostics for heater moulin and tripping should cease no leaks or air leaks found

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/10/2023

As per previous visit was able to access unit and E5 error still present. Replaced icemaker and ran 56 and got E0 and 57 icemaker roated and 45 icemaker filled. Unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Macon, VA 23139

Joseph D.

Job Details: 07/10/2023

customer complaint unit intermountainly not heating found unit mounted slightly crooked and cabinet closing door to pop open during use receded Mount or remounted unit and working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arlington, VA 22207

Leon

Job Details: 07/10/2023

replaced evep cover and tested the unit in diag mode everythoin worked as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUI75X15HZ01

Near Richmond, VA 23225

Chris B.

Job Details: 07/10/2023

cx comp unit has biuld up of iron and calcium deppsites inside cabinet advised cx this is bc of water supply called tech line to document spoke with chris stated no defect or errors detected within unit and this is more of a cosmetic issue unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Abingdon, MD 21009

Neil H.

Job Details: 07/10/2023

REPLACED THE CONTROL AND STILL JUST THE WASHPLATE MOVING CALLED TECH LINE UNIT UP FOR REVIEW AND CX WILL BE CONTACTED ABOUT THE NEXT STEPS IN EXCHANGING UNIT

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23225

Chris B.

Job Details: 07/10/2023

cx comp unit squeels insp unit conf cx comp insp rollers and idler found obstrution in blower wheel housing removed obstruction tested unit wroking as desighned advised cx on ude and care

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Harrisonburg, VA 22801

Kyle A.

Job Details: 07/10/2023

Cx has lf error due to units cold valve to actuating. Ordering inlet assembly ; ordrng 1 W11210463 (Inlet valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Spring Grove, VA 23881

John P.

Job Details: 07/10/2023

"CX complaint unit not working checked unit found bad actuator ; ordrng 1 W10913953 (Actuator JP/vs), used 1 W10913953 (ACTUATOR JP/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 07/10/2023

"replaced all parts, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Richmond, VA 23224

Chris B.

Job Details: 07/10/2023

replaced left door hinge apon leveling unit found both leveling feet will not adjust unit up and cannot get doors or unit leveled unit will need both rollers and feet to complete repair; ordrng 1 WPW10359256 (left levler) and 1 WPW10359255 (r leveler) and 2 WPW10141622 (foot)s

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 07/10/2023

"Cx complained the lid would not close. Inspected the unit and found when the lid closes, it springs back up. Removed console and there is nothing visably broken with the hinges and nothing impeding the lid from closing. Unit needs new lid and hinges; ordrng 1 W11413336 (lid) and 1 W11551369 (hinge) and 1 W11551376 (hinge)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near ,

John P.

Job Details: 07/10/2023

Installed cooktop

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/10/2023

"CX Concern rc evap frosted up again.. verified issue.. removed p8 -1 and p8-2, rc evap thermistor reading 1100ohms.. removed cover and verified fan working, housing is sealing around evap, no door seal gaps .. and last tech verified 3way valve closing rc evap when switching too fc.. tested thermisitor inside rc evap at 1100ohms .. removed thermisitor and put in ice water, still 1100ohms .. verified continuity through cabinet for rc evap thermisitor .. techline was down , couldnt document issue .. un it needs rc evap thermisitor again.. rc thermistor is covered within last year; ordrng 1 W10316760 (rc evap thermisitor)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Manchester, MD 21102

Brian R.

Job Details: 07/10/2023

cx complaint is same issue and unit not getting any water. tested and checked unit. recalibrated and ran auto test first. water was shut off on both valves and he went down and changed water filter. unit fills and runs and drains well. unit lags on cold sida and valve humms as well as unit has a running and shifting issue. wont go through cycles like it should. will order parts needed and elder cx and someone that takes care of home needs to set something up when parts are in. hes going out of town for a bit.office will schedule.; ordrng 1 W11603811 (Control) and 1 W11481722 (Shift Actuator)

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/10/2023

"cx complant unit not turning on and making ice,found water leaking from around the unit,removed unit from cabinet to find water coming from drain line cx asked to leave unit out till installer comes by,tested unit works as designed"

We serviced a

WHIRLPOOL FREEZER

Model JFFCC72EHL03

Near Williamsburg, VA 23185

Orbie

Job Details: 07/10/2023

"cx complaint unit intermittently having issues with cooling. checked unit, current temp RC 42.0*F, FC 32.1*F. test 01:44, test 02: 35, test 03: 32, test 04, 31, test 23: 68: test 28: 37, test 33: 32. fc evap fan running for 15 min while not in test mode. pulled fc evap to find no frost pattern, was advised unit has sealed system issue. ordering all parts needed for repair; ordrng 1 W11567406 (ff evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 W11578031 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11506635 (tube) and 1 W11567329 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 07/10/2023

"Cx complaint unit doesn't heat. Ran normal cycle and no heat was coming through. Removed drum and found no continuity at the heating element. Removed element and found the plate and coils fragmented. Replaced element using pre-id parts, re-installed drum and ran normal cycle. Unit heats as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Richmond, VA 23234

Chris B.

Job Details: 07/10/2023

replaced pressure switch tested calibrated unit is n ow fully draining unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lewisberry, PA 17339

Bernard M.

Job Details: 07/10/2023

"Cx complaint unit makes noise while spinning. Ran cycle and and the drum would make sqealing noise. Removed drum and found the idler pulley was locked up and the rollers were beginning to wear. Replaced 2 rollers and pulley using pre-id parts, re-installed drum and cycle, unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cartersville, VA 23027

Joseph D.

Job Details: 07/10/2023

customer complaint unit not cooling properly confirmed complaint found Brown heater wire not plugged into heater on evaporator plugged in unit now heating and cooling as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS

Near Arlington, VA 22202

Davonte

Job Details: 07/10/2023

installeed new drain pan. told cx to call back if theres any furthur problems

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Alexandria, VA 22309

Lloyd B.

Job Details: 07/10/2023

Cx complained the unit stopped cooling at times. Installed new controls and fan and set unit to factory settings. Job complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Staunton, VA 24401

Kyle A.

Job Details: 07/10/2023

Cx complaint of unit not running. Did confirm and found units start butto. Had backed out wire on the connector. Reseated wire and unit now runs as designed.

We serviced a

AMANA WASHER

Model NTW4516FW

Near Richmond, VA 23234

Chris B.

Job Details: 07/10/2023

cx comp unit shakes rela bad even with small loadds insp unit conf cx comp insp tub and foudn weak suspention rfeplaced suspention tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Shippensburg, PA 17257

Andrew S.

Job Details: 07/10/2023

Per previous tech I was able to access and replace the spin Basket. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Crozier, VA 23039

Joseph D.

Job Details: 07/10/2023

Replace failed gasket and unit now working properly sealing properly working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Newville, PA 17241

Andrew S.

Job Details: 07/10/2023

Cx complaint is that the dishwasher heating element is broken. Upon arrival I found that the element has had a thermal event near the mounts. I was able to access and replace the element and ran the diag cycle and verified that it is now heating. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Charlottesville, VA 22903

Eric F.

Job Details: 07/10/2023

"Confirmed cx complaint unit making buzzing noise. Found unit harness buzzing against compresssor fan. Secured harness, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/10/2023

"Installed sump assembly and heater element. Ran diagnostic test, completed with no errors, normal cycle running properly. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/10/2023

Cx complaint of unbalanced loads also load and go not working properly inspected unit ran diagnostics F1E2 however this was already addressed in prior visit cleared. also ran the load and go pump it's working properly and expelling detergent properly ran diagnostics no issues and all valves and sensors are reporting back properly educated cx on proper loading tips and uses. Unit is working properly.

We serviced a

MAYTAG DRYER

Model MGD5630HC1

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/10/2023

Per previous tech I was able to access and repalce the control and console. I then tested teh unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Williamsburg, VA 23185

Orbie

Job Details: 07/10/2023

"cx complaint unit not working at all. 120vac at outlet. found open fuse. replaced fuse, opened and closed door unit shut off. found top interlock switch faulty, replaced single switch from other job (after called parts warehouse), tested again, fuse blew again. new switch faulty.. unit needs both switches and a fuse.; ordrng 1 W11551761 (interlock lower) and 1 W11551558 (interlock upper) and 3 W10138793 (fuse oa/vs)s and 1 W10138793 (fuse)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FVMS01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/10/2023

"Cx states FC door left open 2 days, lost cooling after closing. Temps 47* FC, 64* RC. Found layer of ice on top of evap, Preventing air flow into RC. Cleared ice, powered on unit, frost pattern good, evap fan spinning, temps dropping, unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Williamsburg, VA 23185

Orbie

Job Details: 07/10/2023

cx complaint light not coming on. checked unit found bulb blown out. replaced bulb. light and control working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Dumfries, VA 22026

Demonte S.

Job Details: 07/10/2023

Inspected the unit. Found that the cx is saying that the Breaker is tripping when the Dryer is in use. Tested the voltage at the Terminal Block. L1 to N = 122.4 Volts. L2 to N = 122.5 volts. L1 to L2 = 245.1 volts. I then started the Dryer. Pulled Amps on the unit. L1 is reading 24. 87. L2 is reading 22.49. Breaker is a 30 Amp. Cx will need an Electrician. Cx is also saying that at times the breaker is warm. Cx has a weak Breaker. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chester, VA 23831

John P.

Job Details: 07/10/2023

Found condensation on top of freezer compartment door ordering gaskets did raise door slightly also turned on heaters ordering gasket.; ordrng 2 W11159728 (Gasket)s

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Westminster, MD 21157

Brian R.

Job Details: 07/10/2023

replaced parts ordered and ran dlms as well as auto test. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Timonium, MD 21093

Emmanuel R.

Job Details: 07/10/2023

"Cs unit is freezing food in the Rc, temps in rc 37-38degrees (see pics) but some food is freezing. On going issue with this unit, unit is having trouble maintaining good accurate temps. Unit will need fc evap harness main control and damper door. Intermitten issue couldnt confirm complaint complaint beside some frozen food.; ordrng 1 WPW10594330 (damper.) and 1 WPW10503278 (refer elect cont brd) and 1 W11469743 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/10/2023

installed console control and lid latch diag and astarted quick wash and normal a few times locked and sensed no errors

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Towson, MD 21204

Emmanuel R.

Job Details: 07/10/2023

"Cs unit leaves clothes soaked and wet and standing water at the end of cycle, couldnt confirm complaint.No error codes in the system , diagnotics cycle completed perfectly and I also ran a quick wash and monitored tht thru the entire cycle. Quick wash completed she drain out and spun really fast for me.Unit must be having a control issue.Ordering comtrol and pressure switch. Advised not to use alot of soap because with will leave clothes soaked because it cant drain over suds. No error code for that in the system but he understands.; ordrng 1 W11316246 (pressure switch) and 1 W11550649 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Poquoson, VA 23662

Justin W.

Job Details: 07/10/2023

cx complaint unit not washing dishes. checked unit to find error code f4e3 and f7e1. replaced sump from pre id and tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model wed92hefw1

Near Towson, MD 21204

Emmanuel R.

Job Details: 07/10/2023

"Replaced harness and tested unit, unit is now working properly . Collected $120 for labor."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Frederick, MD 21703

Ricardo S.

Job Details: 07/10/2023

"Cx complains that the panel is dead, inspected unit, the line fuse is open, replaced part from v/s part# WPW10545255 reset power, panel is working now. but the cooling fan makes a humming noise. order fan motor..; ordrng 1 W11245567 (blower), used 1 WPW10545255 (FUSE V/S) from stock"

We serviced a

MAYTAG RANGE

Model MER8674AS0

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 07/10/2023

unit with persistent f2 e0 error codes for shorted key tech manual describes replacing control unit as solution quoted customer for repair customer declined; ordrng 1 WPW10655837 (Cntrl)

We serviced a

MAYTAG DRYER

Model MEDB955FW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 07/10/2023

"installed pulley and support rollers, tested, working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALW0

Near Richmond, VA 23238

Joseph D.

Job Details: 07/10/2023

Customer complaint you didn't leaking found junction of PVC pipe that plumber had used in drain line leaking removed PVC pipe as it's not a standard installation and unit no longer leaking working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Annapolis, MD 21403

Israel R.

Job Details: 07/10/2023

Customer complaint unit is not starting. I tested unit and the motor is not starting it just hums. I pulled unit out and found the capacitor was bad. Repalced it and test. Unit is now washing and spinning. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Leesburg, VA 20176

Ricky E.

Job Details: 07/10/2023

"customer stated that the units ff gaskets were coming apart... verified issue and replaced both uppper gaskets, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 07/10/2023

"Cx complained of no water pressure or ice. Inspected the unit and found that with the filter bypass in, the pressure increased. . Unit needs new filter head assy"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Washington, DC 20011

Brian F.

Job Details: 07/10/2023

"Cx states oven won't start, tested and confirmed, giving F3 code. Found sensor wire cut, ordering wiring harness. Returning with control and sensor in case they are needed after harness is swapped.; ordrng 1 W11628776 (main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVQ02

Near Mechanicsville, MD 20659

David J.

Job Details: 07/10/2023

"Temps at 12 degrees in FC Temps at 60 degrees in RCCustomer complaint unit is not cooling refrigerator side arrived today and verified complaint and found no air coming out of diffuser. Inspected back wall of freezer and found no frost buildup and had evap fan running strong, pulled off air duct from ceiling of freezer section and found full of ice leading into refrigerator section. Explain to customer that we have an air leak which is causing this issue. All gaskets sealed so this could have been door was left open. He admitted it could have happened. Customer has unit inside of garage and it is not climate controlled or ventilated. Explain to customer that this is probably going to continue to happen due to having fridge in garage. Unit is cooling properly And working as intended. Just not in the proper environment. Customer paid $120 service call. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ28

Near Glen Allen, VA 23059

Joseph D.

Job Details: 07/10/2023

Unit with two failed infinite switches. My replace dual burner switches to enable operation ; ordrng 1 W11517959 (Element) and 1 WPW10434452 (Dual element switch)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charlotte Hall, MD 20622

David J.

Job Details: 07/10/2023

F7e1 tachometer fail Customer complaint unit just spins agitator arrived today and verified complaint. Found error code above. Cleared error code and ran test cycle as soon as I started cycle agitators started spinning very fast and then unit cut off and displayed error code again ordering parts for a return visit and bringing a couple extra back just in case theyre needed that way on return visit job is complete.; ordrng 1 W11567712 (Control) and 1 W11481722 (Actuator) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/10/2023

Cx complaint unit is not drying inspected unit found clogged vent plenty of heat and volume from unit recommended cx get a professional vent cleaning charged 120.00 cx paid by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cobbs Creek, VA 23035

Lucas R.

Job Details: 07/10/2023

"cx complaint doors not alligned, checked unit found rc door not level, causing door not to seal, raised door and leveled unit, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Germantown, MD 20874

Julian H.

Job Details: 07/10/2023

CX complaint about unit accumulating condensation on top of FC gasket inspected area around gasket when I looked seal had a little gap molded as good as I could with heat gun if CX still has a problem will need to replace FC door; ordrng 1 W11436967 (FC door ss) and 1 W10876598 (nameplate)

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Harrisburg, PA 17104

Fred G.

Job Details: 07/10/2023

"cx complaint unit isnt cooling. inspected unit and found frost build up on evap cover again. i found heater wire plugged out again. unit needs heater to correct issue. fixed wire to get unit back while we wait for part. called TC due to part being on back order. part will get shipped to cx . once cx gets part they will call to set up a return visit. TL was in training, i could not call and report findings; ordrng 1 W11650660 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Ksrs25rvmk03

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/10/2023

"pn W10133603 paddles . Unit with two failed dispenser paddles, cleared drain and repaired leak at coupler. ; ordrng 2 W10133603 (Pad)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS1

Near Riva, MD 21140

Israel R.

Job Details: 07/10/2023

Technical Service Pointer. Customer complaint unti is overfrosting in the freezer. The unit is overfrosting becaseu is not closing correctly. The unit is not draining defrost water. I pulled unit and unit still had the old design on drain. Collected 230 to replaced drain tube. Tube is covered by service pointer.

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Hampstead, MD 21074

Brian R.

Job Details: 07/10/2023

"cx complaint is with a burning smell when drying things. sais she had someone out to clean vents and well as back of unit. took temp reading on high of 194 and low of 97 set on high. checked over unit and called safety. unit needs a good cleaning on the inside and rollers lubed, unit has temp issues as well. no safety issue found and there not open yet. went over unit with cx and she said ok and will go over with husband and call us by the end of the day. quote given.; ordrng 1 WP3391912 (gasket 77.75) and 1 WP8573713 (Thermal Cut-Off 52.54) and 1 WP338906 (Radiant Sensor 24.55)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Leesburg, VA 20176

Simon

Job Details: 07/10/2023

CX COMPLAINTS refrigrator not cooling properly .inspected unit .unit was in garage .UNIT DESIGNED FOR INDOOR USE ONLY .CX will move the refrigrator to basement.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesterfield, VA 23838

John P.

Job Details: 07/10/2023

Installed ui tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near College Park, MD 20740

Marc M.

Job Details: 07/10/2023

cx complaint unit not producing ice. inspected unit and found that the fill tube was not fully inserted into the icemaker. corrected fill tube and unti now checks good.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Skyline View, PA 17112

Cody H.

Job Details: 07/10/2023

"CX complains unit is still making noise during high speed spin. Ran unit through quick cycle with load to replicte issue. Unit is still cavitating during spin cycle. Unit still shows no errors and does not seem to be off balance. Called techline with findings due to being repeated issue, spoke to Nate who said as long as unit is finishing cycle, has no mechanical errors, and is doing what it is designed to do then issue is cosmetic. Was able to go around the inside of the rear panel with isolation material to help quiet it down. Unit sounded better in diagnostic testing. Ran unit through quick cycle with full load. unit now sounds much better but unit will need foam tape installed for proper repair. Office to schedule return when parts arrive.; ordrng 1 WP3191239 (seal-foam)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 07/10/2023

Cx complaint of unit not always draining. Did confirm drain pump was overheating. Replaced pump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Columbia, MD 21045

Robert L.

Job Details: 07/10/2023

"installed updated heater harness and thermistor per previous, tested all ops ok"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/10/2023

"installed new fan and control, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Columbia, MD 21044

Robert L.

Job Details: 07/10/2023

"cx complaint FC door not closing frost everywhere, confirmed door not closing, found rail screw had backed out blocking left rail for fully cloisng, removed screw per previous tech line calls, now door closing properly, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/10/2023

"cx complaint of unit not working checked unit to find unit locked with water in it ohmed out drain pump at 20 ohms, no power to pump called techline spoke with Brandon to determin problem to be with lower wire harness replaced harness tested and calibrated unit works as designed break down as follows w11591637, harness service call break down as follows service call 120.00parts 74.11shipping 15.00labor 110.00sub total 319.11tax 4.45grand total 323.56b"

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