We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Lanham, MD 20706
Shawn D.
Job Details: 11/17/2023
"rpelaced cold valve then went into diag cleared f8e1 error code then ran test 1 and 2 both had good flow and no leaks, test 12 completed wirh no issues. unit is good tog o"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Unincorporated, WV 25419
Ken M.
Job Details: 11/17/2023
"Customer complaint is that the ice maker is not making ice. Ran test 56 and found error code E5. Ran test 57 and the ice maker cycled, but dumped no ice. Ran test 45 and the valve turned on, but did not fill. Ran test 19 to thaw the fill tube and then reran test 45. Had to run test 19 a few times, but it did thaw the fill tube and the ice maker finally filled. Suspect the valve is seeping, causing the fill tube to freezer and result in the E5 error. Valve replaced. Customer to monitor for any further issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Williamsburg, VA 23185
Justin W.
Job Details: 11/17/2023
"cx complaint unit not making ice or dispensing water. replaced valve ordered to find unit still not dispensing water. checked to find reservoir frozen. thawed with steamer calibrated measure fill. insulated around evap with gasket and hvac tape. advised cx to monitor for further issues and call us back if it happens again. unit working as designed; ordrng 2 W11159728 (gasket jw vs)s, used 2 W11159728 (GASKET jw vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model MAV6457AWW
Near Herndon, VA 20171
Christian C.
Job Details: 11/17/2023
Cx complaint unit is leaking in tub. Inspected unit found valve leaking water even when unit is off. Tightened connections still leaking.; ordrng 1 WP22004333 (water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milton, DE 19968
Frederick R.
Job Details: 11/17/2023
CX complaint is WM tripping breaker. Inspected/tested. Ran unit through cycle 10 times and no issues. Put load of towels in and still did not trip. Home has arc fault breakers.This is a nuisance tripping situation. Went over findings with CX and gave her the info to contact the breaker manufacturer per Service pointer. Unit itself is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Martinsburg, WV 25405
Ken M.
Job Details: 11/17/2023
Customer complaint is that the ice maker is leaking water into a solid block. Inspection of the ice maker found that the plastic plate that the ice maker seats on was not attached to the back plate and not able to lock in plate. Assembly removed and ice maker plate properly secured to the rear plate. Ice maker reinstalled and is working properly. Also found a small gap in the freezer door gasket. Gap closed. Unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVMS03
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/17/2023
"cx complaint is the unit leaking water. she finds puddles at the front left corner of the unit randomly. unit is also not making ice. when i arrived no water was on the floor but cx had towels around the front left. i found a sheet of ice on floor of FC section. cleared ice and inspected drain pan and tube. i found IM only getting 107vac, when jumped it will not advance. unit needs optics and IM. cx then told me water dispensor has to be pushed very hard to work. i tested it, it doesnt work at all. display on door will not turn on and no buttons work at all. ordering paddle, board, optics and IM for return visit. schedule when approved/all parts available.; ordrng 1 WP2303843 (ref disp cont bd) and 1 W10133603 (pad) and 1 W11512149 (ice maker) and 1 W10757851 (optics)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Fairfax, VA 22033
Richard B.
Job Details: 11/17/2023
"CX complamnt , Water is slow. Prior diagnosis found unit needs filter head. Installed filter head , Burped system of air. No leaks. Collected 110 labor. Job completed, RB"
We serviced a
KITCHENAID FREEZER
Model KRSF705HPS00
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/17/2023
cx complaint is unit stopped cooling. said unit runs and blows air and compressor makes a noise. tested and checked unit. unit was out already. pulled cover and compressor was to hot to touch and mad a buzzing sound when trying to turn on. everything is covered in entitlements. and cx will pay service call. office will schedule.; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/17/2023
"Customer complaint is that the ice maker has stopped making ice. Ice maker tested and the ice maker cycled properly, but did not fill. Water dispenser tested and did not dispense. Found that the water filter was not seated fully. Water filter seated and dispenser retested. Unit is now moving water properly. Ice production should resume on the next cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Martinsburg, WV 25403
Ken M.
Job Details: 11/17/2023
"Customer complaint is that the unit is not making ice, freezer not cold enough. Found heavier frost on the upper 2 rungs of the evaporator and no frost below it. Ran test 6 to see if the defrost thermostat is opening prematurely. Thermostat opened up long before the evaporator had thawed off. Unit needs a new evap fan assy. Used steam to clear off the rest of the evaporator.; ordrng 1 W11578030 (evap fan assy)"
We serviced a
AMANA REFRIGERATOR
Model ARS2365AW
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 11/17/2023
Defrost timer replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Silver Spring, MD 20902
Brian F.
Job Details: 11/17/2023
"Cx states unit not heating, tested and confirmed. Found 240V plug only partially in socket. Unplugged unit, started to hear beeping coming from 240V socket. Plugged back in, started cycle, unit is now heating."
We serviced a
MAYTAG WASHER
Model MVW4505MV0
Near Sparks Glencoe, MD 21152
Drew B.
Job Details: 11/17/2023
"cx complaint that unit is only dispencing the hot water and could feeel how scolding hot the water is coming in. i was able to reset and recalibrate the unit run through diag test check voltage out the valve no issues with the valve reading wise. i foudn the unit to be working properlly after reset ran tap cold, and cool on the wash temp selector and also vlave operatons filled with cold and not hot unit is functional today."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near North Myrtle Beach, SC
Paul F.
Job Details: 11/17/2023
Installed new parts. All check ok.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Bowie, MD 20721
Davonte
Job Details: 11/17/2023
"cx complained unit drain hopse was leaking from the back, confirmed cx complaint. replaced drain hose, tested unit. unit drain as should. unit isnt leaking."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 11/17/2023
Installed new switch. All check ok.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Chantilly, VA 20151
Richard B.
Job Details: 11/17/2023
"CX complant. Rf igniter when it ignites the rest continue to click. Inspected unit and found RF igniter when it ignites , the rest continue to click. Cleaned up all igniters with scotch brite pad and now ignites and igniter shuts off once lite. LF burners igniters spark isyellow and needs to be blue spark , Igniter is defective causing poor ignition. Ordering igniter for LF . Not in stock. Further work needed. RB; ordrng 1 W10876259 (igniter Left front)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Longs, SC 29568
Paul F.
Job Details: 11/17/2023
Installed new parts. All check ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ashburn, VA 20148
Richard B.
Job Details: 11/17/2023
CX complant. washer stopped and made noises. Inspected unit and fund unplugged. cycled power and tried a regular cycle. Drain pump turned on and unit was screaching. Unit needs a drain pump. Quoting CX price to replace drain pump. CX paid service call and will let us know if they want to repair. RB; ordrng 1 w11396717 (drain pump 179.27)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Longs, SC 29568
Paul F.
Job Details: 11/17/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Richmond, VA 23236
Chris B.
Job Details: 11/17/2023
cx comp unit evap will frost over and evap fan will begin to hit ice thats building up on evap also ice in ice bucket will begin to melt from bottom insp unit conf cx comp found defrst heat working in test 6 called tech line spoke with joe checked over unit found condensor very clogged with long hair vacumed condensor tested unit working as desighned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Loris, SC 29569
Paul F.
Job Details: 11/17/2023
"Customer complaint is strange noise from the unit. Found noise was the icemaker fill tube trying to push water to the maker with the fill tube frozen. Defrosted fill tube and adjusted temps, all check ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Herndon, VA 20170
Christian C.
Job Details: 11/17/2023
Installed control. Calibrated unit. Ran through diag cycle no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Loris, SC 29569
Paul F.
Job Details: 11/17/2023
Customers complaint is water still in the tub. Found the wires going to the drain were broken. Repaired the wires and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 11/17/2023
"Cs unit is dripping water from dispenser, confirmed complaint. I found the water dispenser drips about 5 drops after dispensing, ordering water valve and check valve to fix the issue.; ordrng 1 8201815 (check valve) and 1 W11546685 (water valve)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Galivants Ferry, SC 29544
Paul F.
Job Details: 11/17/2023
Customer complaint is unit does not always start. Customer had a video of the unit with all the lights on and the door lock light on but you could open the lid. Ran diagnostics and found no error codes and test cycle check ok. Goind to order a new control.; ordrng 1 W11675701 (control) and 1 W11626074 (control)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 11/17/2023
"cx complaint of unit not draining ,cheecked unit to find the foolwing error codes F0E2,F5E2,F9E1checked to find drain pump struggleing to empty ,unit stacked but cx stated they will be unstacked on return visit ordering drain pump for return visit; ordrng 1 W11458345 (Washer Drain Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Conway, SC 29526
Paul F.
Job Details: 11/17/2023
Customers complaint is unit does not wash. Found unit fills but does not wash. NTO wash motor. .; ordrng 1 W11025157 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Virginia Beach, VA 23462
Carl A.
Job Details: 11/17/2023
"cx complaint of unit not cooling in either compartment ,checked unit to find unplugged, ,took amp draw on compressor reading .8 of an amp ,pulled evap cover to find evap fan not working,checked voltage coming of 120 to evap fan found evap fan had failed repalced fan tested works as designed break down as follows 1/WPW10236142,fan motor,service call break down as follows service call 139.00parts 199.32shipping 15.00labor 110.00sub total 463.32tax 11.96grand total 475.28deposit 475.28"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EWH01
Near Frederick, MD 21703
Brian R.
Job Details: 11/17/2023
cx has multiple issues with unit. UI is flashing PO and back wall in FF is frozen and she said lower drawer wont go in all the way because of the ice and ice builds up in the freezer. she said she cant get ice or water out the door. i was able to get some ice and water out door. new fiter wont charge. line behind unit also has some kind of filter in it as well. more parts may be needed and might be issue to unit. went over unit with her as shes O-O-W and she knows and doesnt want to spend to much on repair. will also bring back housing just in case and she knows if used she will pay for it. sahes rescheduled for 11/27 as well.; ordrng 1 W11033168 (FF Evap Fan 74.63) and 1 W10865826 (Single Valve 77.24)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Lanexa, VA 23089
Justin W.
Job Details: 11/17/2023
disassembled unit and replaced harness and repair kit. attempted to remove blower wheel to find unable to break free from motor. ordering motor to complete repair.; ordrng 1 W11549461 (motor)
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Orrtanna, PA 17353
Andrew S.
Job Details: 11/17/2023
Cx complaint is that the unit is making a noise when running. Upon arrival I found that the turntable motor was not running smoothly. i also found that the ring was jerking as well. I replaced the ring and the motor. Unit is now operrating as intended. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near ,
Frederick R.
Job Details: 11/17/2023
"CX complaint is sparks coming from microwave. Inspected and verified. Found turntable ring wheels siezed and melted ring, dish and burned inside cabinet down to the metalSpoke to Bianca at WP Safety. Unit is Non Repairable. CX is to call WP Safety for next step. Job is complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Ashburn, VA 20148
Richard B.
Job Details: 11/17/2023
"CX complant. Dishwasher not working. Inspecte unit and found console unresponsive , When lowering door to 90 degrees the console comes alive and rsponds to selections sort of, Getting power , Removed door skin and found no loose wire connections, Believe there is a break in harness where harness hinges at base. Ordering harnesses and control , No control flashing green light. not in stock , further work needed. RB; ordrng 1 W11213034 (harness) and 1 W11678803 (harness) and 1 W11572097 (control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Middletown, DE 19709
Taylor F.
Job Details: 11/17/2023
"Cx complaint is unit not powering on. Found the drain pump is shorted and damaged control board. Had no voltage going out to UI. Quoted cx for drain pump and control, cx declined. Cx paid SC by CC. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Severn, MD 21144
Israel R.
Job Details: 11/17/2023
"Customer complaint unit is making loud noises when is agitating.I pulled unit out and found the unit is leaking from the back and the splutch is bad. I found the hose is not the original ffor rhte unit and clmp is not a whirlpool one. I put a c clamp on it to secured it. Replaced the splutch and tested. Unit is now spinning and agitating no noise. Unit is back to normal operations.; ordrng 1 W10721967 (drive pulley IR VS), used 1 W10721967 (CAM IR VS) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hummelstown, PA 17036
Fred G.
Job Details: 11/17/2023
cx complaint unit leaks from underneath with in a cycle. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit did finish with out issue. I did found how ever when dispensing water manully that the tub was leaning forward. I found water was splashing on tub ring. I found floor is slopped to drain in middle on floor. I found unit was no level. I was able to adjust front feet and get unit to dispense without hitting tub ring. unit checks good.
We serviced a
MAYTAG WASHER
Model MVWX600XW0
Near Toano, VA 23168
Justin W.
Job Details: 11/17/2023
"cx complaint unit does not spin. checked unit to find error codes f7e1, f7e7,f0e5. found cap reading 33.5 when it should be reading 50uf. ordering cap to complete repair.; ordrng 1 WPW10006355 (actuator) and 1 W10804664 (cap)"
We serviced a
WHIRLPOOL WASHER
Model LSR8010PT0
Near Indian Head, MD 20640
Shane B.
Job Details: 11/17/2023
isntalled all orderd parts and tested unit for cx. unit is workign as deisgned.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Waldorf, MD 20603
Shane B.
Job Details: 11/17/2023
installed all ordered parts. tested unit several times. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB220RCC
Near Lewes, DE 19958
Frederick R.
Job Details: 11/17/2023
"Replaced defrost timer, bimetal and evap fan motor per prior diagnosis. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Beltsville, MD 20705
Shawn D.
Job Details: 11/17/2023
"cx complaint unti started working good making ice good then stopped making ice and temps in freeezer warmed up fridge temps did also. inspected unit temps in freezer 37 fridge is 45. took both section apart both section have small ice build up signs of low charge, checked for uv dye on both evaps and found none, checked compressor area and found no uv dye, hooked gauges up and when cooling in fridge side we are in a 14inch vac way off highside 60. presure equalized at 20. filled with nitrogen soapywater everything to find no leaks outside cabinet nitrgogen loosing pressure very slow. called techline spoke to adrian unit cant be fixed and was told tell cx someone from will be in contact with cx and myself on the next steps"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/17/2023
"Customer complaint is that the unit is not draining properly and leaks from the door area. Unit tested and does not drain. Found the pump is running properly, but no water is moving. Found the disposal connection clogged. Clog removed and drain retested. Unit is now draining properly. Ran test cycle to try to duplicate leak. Unit did not leak, but did notice that the door gasket is chewed up and the friction sleeve on the left side is gone. Ordering gasket and friction sleeves.; ordrng 1 W11498831 (gasket) and 2 WP8268961 (pad)s"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Waldorf, MD 20601
Shane B.
Job Details: 11/17/2023
installed ordered part and tested unit. unitis working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Madison, VA 22727
Danny R.
Job Details: 11/17/2023
unit has a gear case struggling to agitate and spin will need gear case and shifter and motor gettimg agitiatoir in case its stuck; ordrng 1 W11454741 (gear case) and 1 W10890624 (motor) and 1 W10913953 (shifter) and 1 W11428524 (cap) and 1 W10721967 (pully) and 1 285565 (agitator) and 1 2callcounttransrepair (2 count gear case repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Lorton, VA 22079
Lloyd B.
Job Details: 11/17/2023
"Cx complained the unit did not make ice. Inspected the unit and found no error codes in step 56. Step 57, it completed a harvest. Step 45 it filled and in step 36, the ice box fan came on. The cx says it works intermittently. . Informed that after we reset the power, it usualy works therafter. We will hold off on the ice maker for now. Job complete; ordrng 1 W11577195 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Madison, VA 22727
Danny R.
Job Details: 11/17/2023
hub screws are stripped and wash basket is cracked will need theses parts too; ordrng 1 W10752719 (basket) and 6 WP8533953 (screws to basket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Montford, VA 22960
Danny R.
Job Details: 11/17/2023
installed parts checksok
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Springfield, VA 22152
Lloyd B.
Job Details: 11/17/2023
"Cx complained the unit did not heat corrctly. Inspected the unit and found that there are no error codes and the unit preheated to 350 degrees. At the control, the 2 purple wires from the sensor read 1650@350 degrees. On the control, in diagnostics, the console read 354 degrees. Opened the door to remove heat and the unit sensed it and turned back on so it is cycling. The oven has been calibrated up 30 degrees already. Unit needs new control; ordrng 1 W11088878 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Richmond, VA 23236
Joseph D.
Job Details: 11/17/2023
Replaced capacitor and unit working properly. No other issues detected. Working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/17/2023
Replace failed ice maker ice maker filled and unit working properly and no longer reporting errors
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, MD 21702
Brian R.
Job Details: 11/17/2023
complaint was unit did not power on all the time and had to be unplugged. units in RAC warehouse and not hooked up. tried to run cord and power unit up and nothing. green light not flashing. replaced control and was able to test and run unit dry. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS02
Near Potomac, MD 20854
Shawn D.
Job Details: 11/17/2023
cx complaint unit still not dispensing ice has dump bin and restarted and still issue. inspected unit and found augar motor runs then ice bin stops turning. dumped bin and placed bin in empty and found when ice bin is turning it stops for a second then goes a again like its skipping. i found the auagar motor shaft going down not all the way in place into motor. fixed issue then reused some ice into bin and tested multible times and is working everytime now good. dumped bin again. unit should be good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Corolla, NC 27927
Austin D.
Job Details: 11/17/2023
replaced the damper. tested operation in test 121. unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Glen Burnie, MD 21061
Israel R.
Job Details: 11/17/2023
Installed new motor and tested. unit did the same thing. Found the outlet is bad they need new outlet. told the customer and the customer will call electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Towson, MD 21286
Emmanuel R.
Job Details: 11/17/2023
"Cs unit is making small ice and one tray a day, confirmed complaint. I found the fill tube was frozen used my heat gun to defreeze it and added unsulation so it stops freezing on her. Advised allow 24 hrs for unit to make ice. If not send me back out."
We serviced a
WHIRLPOOL OVEN
Model KEWD105HBL05
Near Glen Burnie, MD 21060
Israel R.
Job Details: 11/17/2023
cx complained unit is not starting confirmed power at the outlet .not turning on .removed unit tested thermistor and OL unit needs new thermistor call office .oredered one, went to pick it up.; saved tckt
We serviced a
AMANA RANGE
Model AER6303MFS0
Near Pasadena, MD 21122
Israel R.
Job Details: 11/17/2023
Customer complaint unit is displaying error codes F2E1 error and F2E0. TEsted the unit and the unit is not displaying error codes left the oven on and nothing the unit is not displaying. I quoted for control and she said she just wanted to pay for the service and she is going to wait if the issue comes back. They owe 364.21 if they call back.; ordrng 1 W10904904 (cntrl-elec 225.67)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Frederick, MD 21702
Brian R.
Job Details: 11/17/2023
cx complaint is units only a few months old and did a self cleaning and then unit showed a code for something. tested and checked unit. founs codes F6E1 Over Temp F5E1 Door Latch Failure cleared codes and tested unit. was able to use hanger to pop door and get door free. ran bake and broil cycle to test. both sections check and temps in range. will order parts needed per codes and office will schedule.; ordrng 1 W10107820 (Door Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Waldorf, MD 20603
Shane B.
Job Details: 11/17/2023
"complaint not making ice, beeping randomly, loud noise. found IM getting stuck in cycle. once cubes dropped IM filled, cx said valve is the noise hes hearing. found water line not in place causing dispensor to spill, installed correctly and tested. dispensor now works. when compressor came on UI went dim then beeped like power had been cycled to unit. unplugged condensor fan and compressor but power still cycles. ran evap fan in diagnostics and it cycled power after a few seconds. unit will need IM and harness, UI, dual valve and evap fan for return visit. schedule when all parts are available.; ordrng 1 W11548540 (ice maker) and 1 W11548538 (ice maker harness) and 1 W11642015 (user interface) and 1 W11548535 (dual valve) and 1 W11661931 (evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Burke, VA 22015
Lloyd B.
Job Details: 11/17/2023
"Cx complained the unit did not cool. Inspected the unit and found that in step 3 of diagnostics, the fan did not turn on. There is 119 vac at the fan motor. Unit needs new evap fan motor. Service declined; ordrng 1 W11224591 (evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS03
Near Washington, DC 20012
Shawn D.
Job Details: 11/17/2023
Special Project Coverage: Parts and Labor arrived to unit still on and barley cooling freezer is 37. pulled unit out found s.s. work has been done drier is on backwords and kinked so that has to be the issue compressor sounds weird. low side is at -12psi so recovered freon to about to start repair and i noticed the couple on drier to cabinet is not all the way compressed so is leaking and now line is to short to cabinet due to couple being in the way. i was going to cut below couple but couple is defective. called techline spoke to leon told him what happen and send pics in and agreed line is to short and unit cant be fixed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Carlisle, PA 17015
Bernard M.
Job Details: 11/17/2023
"Cx complaint of rust on door. Inspected and found rust spots on the bottom edge of door where the vent tube connects. Replaced front panel using pre-id parts, unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dillsburg, PA 17019
Bernard M.
Job Details: 11/17/2023
"Replaced control, restored power, all burners come and can adjust, oven preheats. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Ellicott City, MD 21043
Alexander D.
Job Details: 11/17/2023
"replaced control, lower harness, actuator and capacitor. tested unit. test cycle completed properly, no errors came back, unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/17/2023
replaced all controls UI is now responsive. set unit for forced defrost and should begin cooling properly within 24 hours
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Alexandria, VA 22302
Leon
Job Details: 11/17/2023
Customer complaint was unit was making a loud scraping. Sound confirm the issue seeing that the drum was rubbing up against the side of the unit took everything out to unit. Try to find where and what was making this happen. Could not find it did he a small Defect in the sideware it's rubbing Put everything back Together and try to Straighten out the defect But that didn't fix the issue ; ordrng 1 W10541657 (Dryer drum) and 1 W10673491 (Bulk head front) and 1 W11315726 (Panel right chrome)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Rockville, MD 20854
Julian H.
Job Details: 11/17/2023
replaced top led & all 3 strips resume power & working
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Dillsburg, PA 17019
Bernard M.
Job Details: 11/17/2023
"Cx complaint the unit's unbalanced. Inspected and found the basket/tub assembly was stuck underneath the angle iron along the back panel, tub ring is fragmented. Also found the leveling legs cross threaded and unadjustable to level unit. Removed basket from under angle iron and ran test, test completed without any other issues. Ordering ring and legs, once approved contact cx to reschedule; ordrng 1 W11550886 (tub ring) and 1 W11213957 (leveling leg)"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Rockville, MD 20850
Julian H.
Job Details: 11/17/2023
"CX complaint about unit not heating put unit on timed dry unit does heat but dont tumble found belt wearing off open front & shaft from motor separating causing belt & pulley to weared need blower wheel to be able to get motor out; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer CBE) and 1 WP691366 (pulley-idr) and 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Walkersville, MD 21793
Brian R.
Job Details: 11/17/2023
replaced parts ordered and tested unit. normal sounds heard. unit checks. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Annapolis, MD 21409
David J.
Job Details: 11/17/2023
Customer complaint unit is not always heating properly as well as microwave turn table was not sitting right.Arrived today and inspected microwave to find glass guide was not installed properly. Causing glass to sit funky. Removed parts and adjusted and now sits flat and spinning properly. Inspected oven to find calibration was set +20 degrees. Also found metal thermometer was inside unit. Checked for error codes and had none. Changed calibration to 0. Started test for average temp at 250 degrees. Found average temp to be at 251 degrees. Tested unit up to 350 degrees and temp probe red correct. Explained to cx how ovens now work that way he had a good understanding. Unit is working as intended. Cx paid in full by check
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC278HBL0
Near Fairfax, VA 22032
Lloyd B.
Job Details: 11/17/2023
"Cx complained the unit would not shut off after pressing the cancel button. Could not duplicate the problem but from the description, sounds llike the switch membrane failed.; ordrng 1 4456326 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stephenson, VA 22656
Daniel J.
Job Details: 11/17/2023
dishwasher ui key pad not responding to touch removed console found water damage to ui shorted replaced within one year repplaced and tested through diag no errors after pic od short on ui n photos paid for fcc informed customer could be caused by water left on coutner next to sink sitting on console
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Bethesda, MD 20816
Sherwood
Job Details: 11/17/2023
cx complaint noise from dryer. arrived confirmed cx issues. unit is making noise while spinning checked anything in back of unit whuich could make noise. cx will need dryer repair kit and blower wheel; ordrng 1 4392065 (repair kit) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ellicott City, MD 21043
Alexander D.
Job Details: 11/17/2023
"cx complaint left door sticks out a little further than right door and water dispenser is noisy. unit is making ice so these are new complaints. inspected unit doors are sealing good. put piece of paper between icemaker fascia and ice container gasket and it held the paper and doesnt pull out easily. dont see any condensation forming anywhere. advised cx that door sticking out a little further is cosmetic and should even out over time as gasket compresses, showed cx how right gasket is more compressed than left gasket. for noisy water dispensing found valve chatter at hinge connection. advised cx the noise is normal for strong waterpressure and i can get it to quiet down by closing shutoff halfway but water flow will be slower. cx would rather live with noise. unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Washington, DC 20016
Sherwood
Job Details: 11/17/2023
arrived installed data loggers and set appointment; schdld next appmnt for 11/28 TUE !
We serviced a
JENNAIR COOKTOP
Model JED3430GS01
Near Corolla, NC 27927
Austin D.
Job Details: 11/17/2023
cooktop that was ordered doesnt have the assembly trim part of it. ordering the correct cooktop and the trim kit incase it is not part of the cooktop. also the bezels will be needed to resolve the issue. will return once the parts come in.; ordrng 1 W11476188 (stainless cooktop) and 5 W11568604 (bezels)s and 1 W11091955 (trim assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Stewartstown, PA 17363
Drew B.
Job Details: 11/17/2023
"cx complaint that unit is making loud noise when running. and coming from inside the fc section area will stop noise when the door is opened.. i found when arrived the unit in defrost whioch is working correctly, doors seal no ice/ condensation causing build to possible cause noise. i then found when compressor came on and condenser fan ran no adnormal noise present waitged for the fc section to run and did see the cap tube line is very high and possible resting against the evap cover adjusted the cap tube and unit appeared to make less to little adnormal but still vibrating loudly.. will order the followin parts for repair. call to reschd. .; ordrng 1 W11263195 (fan scroll) and 1 WP2315549 (motor) and 1 mastic thermal for vibrations"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Washington, DC 20016
Sherwood
Job Details: 11/17/2023
cx complaint not wont start. arrived coinfirmed and installed both parts. tested dryer after install. dryer is now heating correctly. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Ellicott City, MD 21043
Justin S.
Job Details: 11/17/2023
cx says the unit is no longer making ice. cx says the ice cream hasnt had a problem in the freezer. test 56 has an e2(motor). ran test 57 and the ice maker makes a revolution but does not complete the cycle on the display. test 45 fills. test 36 the fan is blowing air; ordrng 1 W11577195 (ice maker(152.16))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23188
Justin W.
Job Details: 11/17/2023
cx complaint of no cool. checked unit to find compressor seized. attempted to test with test start device and cap. compressor attempted to start and then stopped pulling amp draw of 8.9 in process prior to shutting down. ordering ss repair to complete job.; ordrng 1 W11614224 (compressor) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Daniel J.
Job Details: 11/17/2023
washer not completing cycles tilted back found cap leaking sugguest replacing cap last vist within a year cap was replaced customer paid for service call 110 due on return; ordrng 1 w11158830 (cap replacement within year)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Orange, VA 22960
Danny R.
Job Details: 11/17/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS1
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/17/2023
"Replaced parts, water dispenser tested ok. Collected $145"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Gordonsville, VA 22942
Thomas B.
Job Details: 11/17/2023
Cx complaint unit is not working properly inspected unit found door switch is not hitting the lite switch. Rod cracked ordering parts ; ordrng 1 WP9757262 (swtch-lite) and 1 9757239 (rod-dr switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ellicott City, MD 21043
Justin S.
Job Details: 11/17/2023
cx says the unit smelled like it was burning and the next time he tried to use it nothing got clean. f9e1(drain) f7e1(motor) f10e2(vent) in memory. ran the diagnostic cycle and the unit is draining and just continuing to drain before getting a f9e1 error code. unit never tried to fill. see no damage to the control or harness. 32 ohms on the drain pump. 9 ohms to the motor. reset power to the unit and reran the diagnostic cycle with no change. the unit needs the control and the sump. called safety and spoke with a kent.; ordrng 1 W11416362 (sump) and 1 W11410066 (control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Rockville, MD 20855
Julian H.
Job Details: 11/17/2023
CX complaint about unit getting an error F2e1 stuck key reset power got error again on test mode confirmed proper power to unit issue with controls built on door GAVE CX A QUOTE DECIDED NOT TO MOVE FWD YET CX PIF THRU APP FOR SVC CALL; ordrng 1 W11196131 (door/mw ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Leesburg, VA 20176
Ricky E.
Job Details: 11/17/2023
"installed part, verified operation, unit cks ok.."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Catonsville, MD 21228
Alexander D.
Job Details: 11/17/2023
"cx complaint console bubbling up again. inspected unit and verified complaint. took door apart and found vent outlet not sealing causing steam to get inside door. ordering control panel, ui, vent and vent gasket. parts in stock. scheduled return visit for 12/1; ordrng 1 W11413963 (control panel(REORDER)) and 1 W11414079 (ui(REORDER)) and 1 W11649995 (vent) and 1 W11545539 (vent gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Shippensburg, PA 17257
Andrew S.
Job Details: 11/17/2023
Per previous diag I was able to access and replace the gearcse and other related parts. I then tested the unit and ran the DLMS calibration. Unit is functionjng as intended. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Baltimore, MD 21205
Shane M.
Job Details: 11/17/2023
"cx complaint the unit isnt making ice. when upon arrival unit had full bin of ice. unit dispensed ice as well. cx paid svc by card, advised svc has 30 days. pre id icemaker fan w icemaker if cx calls back."
We serviced a
JENN-AIR RANGE
Model JGRP636HL05
Near Virginia Beach, VA 23464
Carl A.
Job Details: 11/17/2023
"cx complaint of unit working intermittinly,checkedu nit ot find no error code at this time ,ohmed out temp probe at 1086 room temp ,called techline spoke with Brandon was advist to heat unit heated unit to find temp holding at 305 possible isse with board ordering all parts needed fo repairs; ordrng 1 W10859573 (Temperature Sensor) and 1 WPW10511278 (Spark Module) and 1 W11320147 (Appliance Manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, PA 17404
Sal R.
Job Details: 11/17/2023
CX comolai tis that the unit is not cooling properly. I found with a thermacoupling that the temp in the RC is only at 40 and temps in the FC are at 25 degrees. I fou d that the evap fan motor was notrunning. I was able to access the evap through the rear FC wall and found the porpper voltafge to the evap fan motor. I diconnect the FM and took a resistance reading of the fan motor itself and found it to be O.L. . I am ordering 1 evap harness (W11609466) and will use the evap fan motor and thermistor that where pre I.D.ed but failed to bring with. I spoke to parts orderign and a return date has been set for 11/22; ordrng 1 W11609466 (evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near York, PA 17404
Sal R.
Job Details: 11/17/2023
"CX complaint is that the unit is not making ice. I found that in test 56 the IM has a E2 error code. I was able to run test 57 and found the unit stared to harvest but stalled out sec;s after harvest started and display a 02. I ran test 36 and 45 . I fou nd the fan motor to run and the valve to fill the icemaker with out issues. I am ordering 1 icemaker (W11658802) and 1 damper motor (WPW10479155) due togrinding noise everytime the damper runs. Also discussed low water pressure to the unit. Found that the unit is supplied by selfpiercing valve. Once both parts are avalibel, please have somoen form teh office call to set a return date.; ordrng 1 W11658802 (icemaker) and 1 WPW10479155 (damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Dillsburg, PA 17019
Bernard M.
Job Details: 11/17/2023
"Replaced pump, ran test cycle and motor no longer makes noise while running. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23451
Lucas R.
Job Details: 11/17/2023
"cx coplaint unit leaking from behind, checked unit, no error codes, found drain hose popped out of stand pipe, stand pipe behind panel built onto wall making dificult to see or adjust, seated drain hose in pipe and secured with zip tie, leveled unit and informed cx on cycle usahe and loading procedure, filled on normal cycle and drained, no leaks, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Baltimore, MD 21207
Justin S.
Job Details: 11/17/2023
cx says the unit is not starting a cycle. found the unit does have some water in the tub when i arrived. the control is sending 120vac to the contorl but the control is not getting voltage. found the harness is broken. repaired the harness and the unit is now draining good. ran diagnostics and the unit is filling draining agitating and spinning good. the unit is starting every cycle now. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near West Springfield, VA 22152
Lloyd B.
Job Details: 11/17/2023
"Cx complained the door would fall and the dispenser would drip. Installed new reservoir and tested and it now dispenses without the drip. Unit needs new door for the door dropping, the inside of the door on the lower hinge area is deteriorating.; ordrng 1 13107888SQ (door)"