We serviced a
AMANA RANGE
Model AGR6603SFS4
Near Laurel, MD 20724
Eric W.
Job Details: 07/11/2022
cx complant of no spark on bake or broil gas is good 120 v to spark board needs controland spark board; ordrng 1 W11162730 (spark board) and 1 W10918555 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/11/2022
"tested unit found unit control not operating properly, found unit will need new control; ordrng 1 W11341628 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 07/11/2022
"cx complaint unit not cooling, checked unit, door seals are good, fan is good, come to find frost build on evap, steamed frost build with steamer, activated defrost heater as well, heater is good, therefore harness should be good as well. ordering thermistor and control to complete repair.; ordrng 1 W11546690 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Powhatan, VA 23139
John P.
Job Details: 07/11/2022
"Cx complaint unit making noise, checked unit found noise coming from condenser tube rubbing in drain pan when compressor kicks into high speed adjusted tubing placement in drain pan tested working as designed"
We serviced a
KITCHENAID RANGE
Model KESS908SPS04
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/11/2022
cx complaint unit n ot heating properly found bake element is open. ordering bake element 365.02 total collected by cc. element 30 @ trbls; ordrng 1 WPW10207398 (elmnt-bake)
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LS
Near Alexandria, VA 22306
Anthony D.
Job Details: 07/11/2022
cx canceled
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23464
Justin W.
Job Details: 07/11/2022
"cx complaint unit not washing clothes properly. checked unit to find error code f7e1. found the shield screw holes on gearcase stripped out not allowing shield to stay on. causing shield to fall off and knock belt off while tearing up shield. ordering gearcase for stripped out holes and play in shaft. ordering cam, belt, motor, and shield for damaged caused when shield came off. tested unit is operable until we return.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 WPW10550173 (shield)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Shawboro, NC 27973
Austin D.
Job Details: 07/11/2022
"cx complaint the unit is not draining and has an error code f9e1. checked the unit and found a damaged harness down below on the drain pump. therefore, i replaced the lower harness. tested operaation. unit is running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Millersville, MD 21108
Andrew H.
Job Details: 07/11/2022
"Customers complaint is the units leaking water from the refrigerator. Inspected unit found the bottom of the refrigerator cabinet full of water and leaking over down the freezer door and on to the floor. I inspected unit found drip pan frozen over and Boeing I cleared drip pan and drain hole. I noticed the mastic tape at the evaporator is pitting. And the enclosure has cracks in it from oil leaking down onto the evaporator enclosure and housing. Unit will need new RC evap, evaporator drip pan kit, coupler, dryer, evaporator cover and evaporator housing. 2 count jobs sealed system tech; ordrng 1 W11457241 (Drip pan) and 1 W11492867 (RC Evap) and 1 W11506635 (Coupler) and 1 W10143759 (Drier) and 1 W11435997 (Enclosure evap) and 1 W11188493 (Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 07/11/2022
"Cx complaint, no ice production, ran factory diagnostic test # 56 icemaker thermistor failure, verified ice box fan operation. Advised cx part on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11579560 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Grimesland, NC 27837
Ronnie B.
Job Details: 07/11/2022
"cx complaint of unit banging around with any size load. Checked unit and found no codes stored at this time. Ran auto test and found unit to shake badly and basket hitting outer tub. Found oil leaking from gearcase onto splutch and belt. Suspension is weak and basket where is connected to drive block is bent. Unit needs gearcase, suspension, basket, belt and splutch.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB01
Near Crofton, MD 21114
Kevin P.
Job Details: 07/11/2022
"cx complaint unit freezer door wont open properly, pulled door open and found gasket on bottom left corner is coming apart not letting the door seal properly and ioce to build up which was stopping the door from opening, also fouind water leaking in back of unit due to drain tube being clogged. ordering new drain tube extension, and door gasket 430.19 total collected by cc.; ordrng 1 W10407215 (gasket-fip) and 1 W11084807 (extension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Windsor, VA 23487
Anthony D.
Job Details: 07/11/2022
replaced diffuser tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Clayton, DE 19938
Frederick R.
Job Details: 07/11/2022
"CX complaint is DW not turning on. Inspected/tested and verified complaint. Found console top defective and UI not responsive so couldnt run test or diagnositics. The only feature that will show is the delay button. CX said heater stopped working first and then the rest. Checked vent fan and it is working properly. Ordering new console, panel, UI and heater. Returning with control.Cannot reschedule at this time due to FBO parts needed; ordrng 1 W11413965 (console) and 1 W11414079 (UI) and 1 W11416790 (panel) and 1 W11537778 (heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Washington, DC 20018
Samuel R.
Job Details: 07/11/2022
cx complaint unit wont seal.insepcteed unit and found tub to be warped causing unit to seal causing unit to leak from top right.tub is covered under entitlement WPW10681507 0 tribles 10 whirlpool; ordrng 1 WPW10681507 (tub)
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Justin L.
Job Details: 07/11/2022
Was able to assist FG and safely replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Lancaster, PA 17602
Justin L.
Job Details: 07/11/2022
Cx complaint unit not always draining issue starting 2 weeks ago. Cx stated that they removed the line and cleaned it and its been working again since. Entered diagnostic and only found f8e2 inlet water fill valve electrical problem but during testing found no issues. As of right now unit is operating as designed. Attempted to document with techline but their phone system was down. Cx must replace drain hose and remove 1 of the 2 highloops to eliminate the issue before we can service again. As of now no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Winchester, VA 22601
Danny R.
Job Details: 07/11/2022
"tterminal block and harness melted replaced checksokm; ordrng 1 279318 (terminal wires) and 1 WP3397659 (block-term), used 1 279318 (term wires), and 1 wp3397659 (term block) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dover, PA 17315
Drew B.
Job Details: 07/11/2022
cx complaint that unit came with cracked roller legs and its brand new and will need both legs for the bottom; ordrng 1 WPW10304660 (roller-cab) and 1 WPW10304659 (roller cab rght)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Moseley, VA 23120
John P.
Job Details: 07/11/2022
Installed control tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Laurel, MD 20724
Eric W.
Job Details: 07/11/2022
installed new icemaker and it filled cx will watch unit
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23224
Chris B.
Job Details: 07/11/2022
cx complaint unit will not start inspected unit found ui not responding to touch unit does have power ordering UI and control; ordrng 1 W11391568 (control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/11/2022
"arrived cx not home, called cx, advised she was 20 min. away, went to next job in neighborhood and returned. cx complaint intermittent cooling in ff, checked unit found ff evap reading open in test 39, replaced fan with thermistors, verrified repair in test 39, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS4
Near Alexandria, VA
David J.
Job Details: 07/11/2022
CX complaint icemaker not working. Installed new icemaker and tested harvest by jumping T&H. Unit did a full cycle and the water dispenser was working properly for the fill tube. Unit did not need new fill tube there was no ice present and after speaking with customer he had left door open which caused ice to build. Unit is now working as intended
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Frederick, MD 21702
Ricky E.
Job Details: 07/11/2022
the units blower operates during cooking cycles to help cool the highside. the unit may have had an issue prior where the blower wasnt running.. the unit is operating as designed...
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/11/2022
Cx complaint of door not closing right. Did confirm self closing nut was not seated properly. Reseated nut and units door now closes as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/11/2022
cx complaint unit not heating. inspected unit and verified complaint. found transformer getting 120v but secondary winding is open. ordering transformer and marking preid mag and diode as will use on return in case needed. call cx to schedule return visit once we have eta on part; ordrng 1 W10880342 (transformer)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/11/2022
Ui was wrongly packaged. Will need to return with right part ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lancaster, PA 17602
Justin L.
Job Details: 07/11/2022
"Cx complaint unit leaving white spots on black clothing. Was able to access unit and found no saved codes. Ran diagnostic and verified water temps, pressures, locking, agitating, draining and spinning. Contacted techline and spoke to Chris. Unit is operating as designed and the white stains are soap residue. Cx will need to use less soap and different cycles to help correct the issue no further work needed"
We serviced a
JENN-AIR WINE CELLAR
Model JUW24FLERS00
Near Phoenix, MD 21131
Andrew H.
Job Details: 07/11/2022
"Customers complaint is the units not cooling. Found compressor and working in condition. I replace the coupler and dryer. I pulled you into a 30-in vacuum and filled the 3.5 oz. Units now working properly.; used 1 W10143759 (Drier), and 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Hampton, VA 23669
Lucas R.
Job Details: 07/11/2022
"replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 07/11/2022
Customer complaint is refrigerator lights and freezer lights are not working. I replaced refrigerator LED module. I realized that the freezer light was not working. I unplugged the freezer light and plugged it back in and noticed it had short out the new RC LED module. I quoted customer for replacing the FC freezer light along with the RC light. I quoted customer for replacing the freezer light which came to $72.24. Customer did not want to go through with the freezer light but would like the refrigerator light reordered and replaced only. Reordering freezer light returning tomorrow 7/12.; ordrng 1 WPW10515057 (Fz light) and 1 WPW10515058 (RC led reorder)
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/11/2022
"cx complaint RF knob broken. advised cx knobs are not covered under extended warranty and went over oow pricing. cx declined service. no servcie provided, no money collected"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Stewartstown, PA 17363
Marc M.
Job Details: 07/11/2022
cx complaint unit leaking after previous repair. inspected unit and found that the seal on the new dispenser is not fully seated against the inner door panel. was able to remove and replace the dispenser with again a new part simply to ensure proper fitment. corrected the bent inner door panel tabs and tested unit for several minutes. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Hampstead, MD 21074
Brian R.
Job Details: 07/11/2022
cx complaint is unit not cooling good and all kinds of frost and ice in freezer. found air holes frozen over. evap was clear. took freezer apart and melter all the ice down and cleared air ports. also replaced thermistor while in there. control was set all the way up and set back to normal. heated both door gaskets as well to make sure seal was good. unit does have a good bit of stuff in freezer and door may not of been shut all the way. advised cx to give unit the next few days and see how it does. unit checks as of now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2772HEZ00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit found barely a drizzle out of the dispenser with filter removed and with filter in no change ordering water valve assys dual and single to fix issue; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/11/2022
"cx complaint unit moved all over, found all 4 feet out different lengths, inserted feet all the way in and releveled to concret floor, only front left foot needed about half turn, unit very secure, no errors, recalibrated and ran service mode as well as drain and spin, instructed loading, soap, cycles and cleaning, cx to record any furhter issues, tested all ops ok...... feeet were very easy to run by hand, if come loose again may need new feet of inspect threads of frame"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Arlington, VA 22207
Jason A.
Job Details: 07/11/2022
CX complaint RANGE cooktop 2 left knobs are loose. Verified complaint. Test knobs with other valves to the right & they are tight & secure > JJ; ordrng 1 W11320017 (Valve Manifold assym LF+ LR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW01
Near Suffolk, VA 23434
Austin D.
Job Details: 07/11/2022
"cx complaint the unit is not sealing properly. checked the unit and found a warped freezer door. this allows warm air into the freezer. this makes the unit over work and frost up internally. therefore, the unit needs a new freezer door to resolve the issue. will return once the part comes in. cx agreed.; ordrng 1 LW10911760 (door freezer)"
We serviced a
IKEA HOOD
Model IHW53UC0FS1
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/11/2022
"cx complaint unit leaking oil, removed filters, come to find greese build on blower motor, cleaned off greese, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Alexandria, VA 22309
Richard B.
Job Details: 07/11/2022
"CX complant, Washer dosent run. Prior diagnosis found gearcase and hub were needed, Inspected unit and found motor , lidlock and control were needed, Units lid dosent lock and motor has open winding. Parts not in stock , Further work needed, RB; ordrng 1 W11222082 (motor) and 1 W11502823 (control) and 1 WPW10482836 (lid lock)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Reston, VA 20190
Carl R.
Job Details: 07/11/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 - Removed unit from underneath counter and removed 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners. Tested unit for leaks no water leaks. Unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 07/11/2022
cx complaint unti is showing f6e1. inspected unit and confirmed. found mcu not responding. replaced from pre id and unit is now working as desinged. job completed. cx paid in full
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Selbyville, DE 19975
Michael E.
Job Details: 07/11/2022
"CX complaint: not spinning. Tested and verified complaint. F7E9, F7E6, F7E3, F2E1 error codes present. Also, lid latch not unlocking. Ordering control. With motor and lid latch i could here them both try to activate but they did not operate. Cannot reschedule due to SO part; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11400681 (control)"
We serviced a
KITCHENAID OVEN
Model KSEG950ESS1
Near Alexandria, VA 22310
Christian C.
Job Details: 07/11/2022
Installed scroll fan. Tested unit. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Selbyville, DE 19975
Michael E.
Job Details: 07/11/2022
Replaced thermistor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Newport News, VA 23602
Lucas R.
Job Details: 07/11/2022
"cx complaint unit making noise, checked unit, unable to duplicate noise at this time, fc temp att 12 degrees, partial frost pattern, compressor pulling .5 amps, per techline amp draw should be .8 amps, low charge in sealed system, or insufficiant compressor, unit needs sealed system repair, no ipl in tribles or service matters, called office spoke with LW and MR, advised to put all parts in notes, and will have to figure out, unit needs compressor, suction tube, evap, drier and coupler, plus all lokrings, advised cx office would contact. sealed systm tech needed for return visit.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burtonsville, MD 20866
Eric W.
Job Details: 07/11/2022
cx complant of unit freezing food in fridge inspected unit found food and water bottles frozen and found both fridgeand freezer set to coldest setting put to recomended and told cx to give unit 24 hours to see if it is still freeaing food
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVWH5
Near Washington, DC 20009
Shawn D.
Job Details: 07/11/2022
cx complaint unit not making ice. inspected unit then checked temps freezer 0 fridge 40. checked ice maker nd it will not cycle. replaced ice maker and it cycled and filled with water. collected payment unit is good
We serviced a
WHIRLPOOL DRYER
Model MDG9606AWW
Near Vienna, VA 22180
Jason A.
Job Details: 07/11/2022
CX complaint DRYER doesnrt shut off at end of cycle. UPdate MS & verifid timer doesnt rotate Temp cycles so valves & temp components are working. Called Safety 7734019253. CX will discuss opetions to repair or replace & call in when they decide. Timer OOS > JJ; ordrng 1 WP33001932 (timer w chime $205.23 )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hummelstown, PA 17036
Fred G.
Job Details: 07/11/2022
cx complaint unit is leaking. cx showed me damage in basement. ran unit through a auto test with kick panel removed and found no leaks. removed unit from cabinet and ran unit for over a 1/2 hour with no leaks being found on plastic floor mat. inspected walls and floor under unit and found no evidence of water. found older leak under sink. ran sink and found no supply or drain lines leaking. found damage in basement was closer to sink then unit. unit checks good. found 1 install screw missing from unit. used van stock (W11551549).; used 1 w11551549 (screw) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22303
David J.
Job Details: 07/11/2022
Cx complaint dispenser drawer does not click in. Replaced dispenser drawer and unit is now clicking to customers liking. Unit now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arnold, MD 21012
Kevin P.
Job Details: 07/11/2022
"installed new dishwasher door panel, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit fresh food door being damaged and ice maker is missing the bin. ordered fresh food door and ice bin.; ordrng 1 W10898951 (pan-ice) and 1 LW10636410 (dor-fip white)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Hampton, VA 23664
Carl A.
Job Details: 07/11/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
CX complaint puddle of water underneath left front of washer during cycles. Ran full regular cycle and then leaned unit back to check for water but no signs of leaking. Was a lot of soap as seen by previous tech. Possibly gearcase leaking when under load or because of to much soap. Ordering new Gearcase and Control plus returning with Pre-IDed Valve and Dispenser. **2Count for Gearcase.** -MJrob; ordrng 1 W11510463 (Control) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near York, PA 17406
Drew B.
Job Details: 07/11/2022
cx complaint that unit is not closing all thw way causing frosting and not properly cooling. i foudn the rails are not allow to be puished in all the way.. gained access to issue replaced rails amd put back in the unit does close and operats functional
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
Complaint unit making noise. Went over O.O.W. pricing with CX and service was denied. CX had no clue unit was a 2011. Dicussed new driers and retailers I recommended with CX before departure. No service provided. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Columbia, MD 21045
Robert L.
Job Details: 07/11/2022
"installed right RC door per previous, brackat already on new door, cx to relevel boack right corner needs shimming, tested all ops ok"
We serviced a
WHIRLPOOL ICE MAKER
Model MFI2570FEZ12
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
"Complaint unit not making ice. Inspected and found the yoke is freen spinning on the auger motor so it's not spinning the ice bin. Ordering new Divider, Auger Motor and Yoke. -MJrob; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Auger Motor) and 1 WP63052-2 (Yoke)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chester, VA 23831
Chris B.
Job Details: 07/11/2022
cx complaint unit makes loud clunking noise when washing inspected unit in auto test mode unit working as desighned and no eroor codes stored apon ariival ran unit threw every step in manual test filled drum up half way then agitated unit working as desighned could not duplicate cx complaint when inspecteing belt found yellow oil from gear case leaking into drian pan advised cx of issue cx stated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS0
Near Joppatowne, MD 21085
Milton J.
Job Details: 07/11/2022
Complaint broil not heating as should. Installed new Control as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Woodford, VA 22580
Tanner B.
Job Details: 07/11/2022
Cc the unit wasnt cooling. found caping world removed unit.. powered unit up and tested compressor at .2 amps.. could hear some air in system.. possible bad compredssor or leak . would need to tap into system to really determine issue .. qouted cx for access ports install/ refill . may need evap or comp.. cx paid svc call . left qoute.. going to reach out to extended wty company..WPW10143759 uv drier and W11506635 coupler if cx calls back
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Alexandria, VA 22314
David J.
Job Details: 07/11/2022
"Cx complaint leaning, came to replace parts stated by previous tech. Checked parts before installing and found plastic in bottom of box. Its the safety water spot had cracked off unit. Ordering a new sump. Explained to Cx and she was understanding. Ordering part and will return once it comes in. ; ordrng 1 W11416362 (Sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Hagerstown, MD 21742
Danny R.
Job Details: 07/11/2022
"found two issues the ui is bad and and panel abouve is co,mimg apart will need touch pad and panel; ordrng 1 W11116422 (panel control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Wyomissing, PA 19610
Fred G.
Job Details: 07/11/2022
"cx complaint units ice been keeps freezing up into one big ice cube. they can see unit is leaking from ice maker. inspected unit and entered into diag and found when running test 44 and found unit to harvest ice, ran test 45 and found when unit was dispensing water to icemaker that the water was spraying out and hitting front of ice maker. i found hard water build up on dispensing hose. was able to clear it out and unit now checks good. charged cx only for service call $120. advised cx to get a water softener."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Suffolk, VA 23434
Austin D.
Job Details: 07/11/2022
cx complaint the uniot is not washing the dishes. found errror code f4e3. quoted cx for new pump. replaced the pump and tested operation. unit is running as designed. cx paid in full.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fairfax, VA 22033
Richard B.
Job Details: 07/11/2022
"CX complant. Knob came off. Prior diagnosis found unit needs timer assembly due to broken shaft. Installed timer and tested unit.. Working correctly , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW9600TA01
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/11/2022
Cx complaint is that the unit is not starting and has an F70 error code. Upon arrival I found that the touch panel was unresponsive and the F70 was displayed and blinking. I unplugged the unit and found that i was able to enter into diag mode but the unit did not start the cycle. it stalled at the start and then displayed the F70 again. I quoted the cx for the cost of the reapir and explained that the UI may also have an issue and is NLA. Cx is not going thru with the repair. Job complete. I collected the service charge of $120.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Richard B.
Job Details: 07/11/2022
"CX complant, Washer not starting , Prior diagnosis found unit needs lower harness and actuater, Installed actuater and when installing lower harness the pressure dome port connection snapped off when removing the pressure hose. , Will need a outr tub assembly . two tech , Further work needed, RB; ordrng 1 W11219115 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23112
John P.
Job Details: 07/11/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Jerod R.
Job Details: 07/11/2022
"tested unit found unit jis no cooling no frost patten , compressor is running ,but loud, possible leak in evap coil, ordered new coil and compressor , unit is a r600 so lokring will be needed; ordrng 1 W11546692 (evap) and 2 W11504449 (coupler)s and 2 W11506619 (coupler)s and 2 W11580057 (compressor)s and 2 W11504415 (coupler)s and 2 W11504431 (coupler)s and 2 W11506619 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Washington, DC 20001
Samuel R.
Job Details: 07/11/2022
replaced parts ordered.advised cx give unit 24hrs to cool.unit is making frost pattern.
We serviced a
JENNAIR OVEN
Model JMW2427DS03
Near Reston, VA 20190
Carl R.
Job Details: 07/11/2022
"AIG-MW error code F1E6. Turned off power. Removed all covers, and fasteners. Removed plastic cover overtop mag and inverter board. Removed connectors and grounds. Removed original mag and inverter board. Installed new mag and inverter board. Connected grounds and connectors, covers and screws. Returned power and tested unit. Unit working properly. All parts used."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23112
John P.
Job Details: 07/11/2022
Confirmed CX complaint top is scratched ordering top; ordrng 1 W11513254 (Top)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
David J.
Job Details: 07/11/2022
Cx complaint unit heats intermittently. Was out here for the initial call and found door hook was loose and not making proper contact. Unit works every time for me and cannot re create issue. Called Techline and they told me to go ahead and change both door switches and door piston. Ordering parts for return visit. Will also inspect installation when we install new parts. Unit is working as of now ; ordrng 3 W11397156 (Micro switch)s and 1 W11201860 (Latch door left) and 1 W11610131 (Door latch right) and 1 W11580028 (Switch monitor) and 1 W11201804 (Piston door stop)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Chambersburg, PA 17202
Bernard M.
Job Details: 07/11/2022
"Cx complaint unit makes noise when spinning. Ran normal cycle and noticed the unit would make screeching noises. Accessed the pulley and rollers and found the pulled would no longer rotate and the rollers were wearing down. Replaced 2 rollers on the back attached to bulkhead abnd the pulley, reassembled unit and ran normal cycle. Unit no longer makes noise. Cx paid for full repair. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB
Near Harrisburg, PA 17103
Fred G.
Job Details: 07/11/2022
cx rescheduled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"cx complaint unit not dispensing ice, water on floor, checked unit temps at 2 and 38, water was turned on to unit upon arrival, found auger shaft not seated correctly to motor, auger motorchecked good, no evidence of leak behind unit, evap pan good, cycled icemakr, did not over fill, called techline spoke with adrian, advised that ice cub likely got stuck in seperator door and caused ice to melt out of bucket, unable to duplicate leak, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Myrtle Beach, SC
Jason T.
Job Details: 07/11/2022
"CX complaint, not cleaning the dishes properly or drying, no error codes found. Tested all circuits and wiring, found loose 120 vac harness connection at the wash motor backed out of the harness. Repaired the bad connection and verified vac from the control, ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"cx complaint no operation, checked unit verrified voltage to terminal, 120 vac to control, led flashing slow, 12.76 vdc out of control to u.i, u.i not accepting slections, u.i adhesed to front panel ordering panel for repair, expart; ordrng 1 W11461688 (panel) and 1 W11387866 (harness u.i)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Alexandria, VA 22305
David J.
Job Details: 07/11/2022
Cx complaint unit not leveling. Arrived to Cx house and inspected unit and found fridge has no feet. Install feet under unit and adjust as best as I could. Cx was on a work call and stated he would call us back if they need anything else. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2022
"replaced auger motor assembly, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Providence Forge, VA 23140
Gill G.
Job Details: 07/11/2022
verified cx complaint of unit cooktop burners not being set up correctly. unit is running LP gas and unit was converted but orfices were not placed on the correct burners. placed orfices on correct burners. oven was correct. tested. adjusted burners to simmer. unit is working as designed.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Suffolk, VA 23437
Austin D.
Job Details: 07/11/2022
cx complaint the unit is not heating up. checked the unit and found that the thermostat fix was open and control was burned up. repalced the control and the thermostat fix. put the unit back together and tested operation. unit is running as designed.
We serviced a
KITCHENAID HOOD
Model KVWB600DSS3
Near Reston, VA 20191
Carl R.
Job Details: 07/11/2022
"Hood control panel defective lights aren't working. Removed vent cover, filters, screws, and leds. Removed Ui. Installed new UI, and other parts. UI not illuminating. Need to recheck problem. Cx had to leave for appointment. Please reschedule. ; saved tckt"
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/11/2022
unit is in warranty and was delivered to cx 5 days ago on 7/6/22 p.o.p saved to quik pics. cx complaint the finsih on the cooktop is rough and gritty feeling not like the model in the show room. cx has made multiple attempts to clean the cooktop and it still feels rough. ordering new cooktop and bezels; ordrng 1 W10722086 (cooktop) and 5 W11117438 (bezel-knob)s
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 07/11/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control qouted 230.00 even cx paid by card tested unit now functions normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Davidsonville, MD 21035
Kevin P.
Job Details: 07/11/2022
"cx complaint frost is ice chute stopping unit form dispensing properly. units been working since last service, installed parts seperator motor, and ice door per previous tech. job complete."
We serviced a
WHIRLPOOL COMBO
Model KEMS378SBL00
Near Oakton, VA 22124
Carl R.
Job Details: 07/11/2022
"Turntable not operating. Pulled unit from out of wall, after an hour of struggling with the unit. Pulled off all covers and control panel. Lifted microwave to remove old motor. Found turn table gear shft broken. Old motor ohmed 2.28kohms. New motor is 2.45kohms. Installed new motor waiting on new gear shaft for turn table. Unit back in wall.; ordrng 1 W11126044 (Gear shaft)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Bowie, MD 20721
Kevin P.
Job Details: 07/11/2022
"unit is in warranty. cx complaint f9e1 drain error, checked connection at pump which was good but only 37vac so i checked connection at control and once i started wiggling the wirng at the connector the drain pump came on and ran and if i wiggled more it would stop. all wiring appeared to be seated properly in connector so i tried replacing control and same results. ordering harness; ordrng 1 W11591637 (harness)"
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/11/2022
"came out to replace parts on unit , and replaced all parts needed for repair reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Red Lion, PA 17356
Marc M.
Job Details: 07/11/2022
cx complaint unit not turning on under counter light. inspected unit and found that the socket was sealed with excessive silcone from the factory that led to the bulb contacting the silicone and shorting the bulb socket. unit now has charring within the socket assembly as well as the bulb which was damaged to the failing of the bulb socket. unit will need parts.; ordrng 1 8206232A (light bulb) and 1 W10210871 (socket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22305
David J.
Job Details: 07/11/2022
Cx complaint unit not working. Inspected unit and found no power on user interface. We cane out in January and replaced control. Inspected UI and found bowed and letting water in. Water got on control board and UI. Replaced both parts and powered unit back on. Tested unit and checked for codes. No codes found and unit is now working as intended. Cx paid in full
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Dallastown, PA 17313
Marc M.
Job Details: 07/11/2022
"cx complaint unit not heating to accurate temp. inspected unit to confirmed no fault codes then set preheat temp to 350 degrees. unit reached designated preheat temps within 12 minutes of preheat time. checked temps using thermal coupler with probe wrapped in foil per technical training pointer W10565140. performed temp swing averaging L331 H351, L322 H346, L323 H346 for an average run temp of 336.5. contacted techline and confirmed unit to be eligible for 15 degrees of positive calibration. otherwise, per techline unit is opperating as designed. "
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near Hookerton, NC 28538
Ronnie B.
Job Details: 07/11/2022
cx complaint of frost build up in fc and door not sealing properly. Checked unit and found left had rail not allowing door to close all the way. Removed all frost from left hand side of fc and removed and replaced both rails. Gasket is thicker on left hand than right hand due to rails misaligned. New gasket not useable. Heated current gasket to soften material for proper fitment around fc door. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Andrew H.
Job Details: 07/11/2022
CX complaint is the unit is dispensing water when the ice paddle is pressed. Inspected unit pressed ice dispenser and the water dispenser sorry dispensing and not the ice maker. Customer also states that units on making ice. I found about two batches of ice were made in the bin. I check and found that the freezer temperature is at four degrees Fahrenheit and dropping food is solid. I checked test 56 ice maker error codes and have e0 no error code. Test 58 show 01 for ice maker colder than harvest temperature this is good this means that it can make ice. I ran test 57 for ice maker harvest test ice maker had solid ice in ice maker and ejected the ice. And ran test 45 ice maker fill test ice maker filled with water. I ran test 9 user interface button test. I found both paddles responding but when pressing ice maker paddle it shows three and then really fast shows at 2:00 then nothing after releasing. I've indicated that the user interface is bad. Contact line with my findings and went over all tests that were performed. Tech line agrees that using her face needs to be replaced. Due to bad programming. I documented under File #7734078247. Ordering main control and user interface.; ordrng 1 W10843055 (Main control) and 1 W11089931 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Emmanuel R.
Job Details: 07/11/2022
"Cs unit stopped mid cycle and not cleaning dishes good, pulled trouble codes F7e1 wash motor failure, f9e1not draining ,f9e2 drainmotor electrical problem,f8e4 over fill switch, erased trouble codes and did a diagnostic cycle. code f7e1 came back up.for the washmotor, no leaks present. Unit fills and drains fine washmotor runs intermittenly. Odering a control drain pump and sump/motor.; ordrng 1 W11460945 (sump/motor) and 1 W11412291 (drain pump) and 1 W11462458 (control)"
We serviced a
JENN-AIR DISHWASHER
Model JDB3600AWP4
Near Baldwin, MD 21013
Andrew H.
Job Details: 07/11/2022
Customers complaint is the unit is not starting the cycle. When start is pressed the start button flashes. I found 6-1 error code for motor lost communication. When I put unit into test mode wash mode or turned on for The Purge cycle. And did not continue to run after that. I did this test several times I found that voltage is not being sent to the wash motor due to loss of programming. Unit will need new control. I quoted customer for replacing control. Customer is unsure if they'd like to repair unit at this time and pay for service call with check for two service call tickets check number 4471 for $210; ordrng 1 WPW10285178 (Control)
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Burke, VA 22015
Richard B.
Job Details: 07/11/2022
"CX complant. Oven has error code for stuck key. Inspected unit and found error code returns after cycling breaker , Quoted CX price for console replacement. Replaced console and tested unit . oven working as designed. Job completed, RB"