We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Davonte
Job Details: 09/18/2023
"cx complained unit wouldnt heast up, confirmed cx complaint. replaced control board. tested unit on a bake cycle unit heated as should."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Dumfries, VA 22026
Robert W.
Job Details: 09/18/2023
Cx complaint is the unit has error F1E0. Inspected unit and found the unit has error F1E0 Control issue checked power to range unit is getting good power replaced control and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 09/18/2023
"cx complaint is the unit not making ice. confirmed complaint, bin is empty. unit set to recomended temps prob shows 3 in FC. evap cover is not frosted up. removed ice bin and found the arm to the IM bent outward causing it to hit the frame of the IM. i replaced IM with preIDed part and tested for cx. unit is now workign as designd."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSP01
Near Front Royal, VA 22630
Daniel J.
Job Details: 09/18/2023
microwave not starting ocycles and giving error open door close and f1 e5 error inverter tested mag beep checked connections good if right side door is held unit will start but time will stop and errror code for inverter comes up ordering switch and inverter customer paid in full by cc; ordrng 1 w10211972 (switch) and 1 w10217711 (invertor)
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near Chantilly, VA 20152
Demonte S.
Job Details: 09/18/2023
Inspected the unit. Found that the cx is saying that the Dryer is making a heavy vibration noise. Ran the Dryer. Heavy vibration noise is coming from the blower. Blower has a lot of lint. Removed all lint. Tested the unit. No noise is coming from the blower. Normal noise is coming from the Dryer now. Cx will need to have the Dryer Vents Cleaned by a certified Dryer Vent cleaning service. Unit is working as Designed. ( any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Daniel J.
Job Details: 09/18/2023
complaint no ice test 45 passed test 44 noise from valve no water in mold replaced dua valve 45 again 23 found icemkaker in stuck position replaced tested 45 passed test 44 water added to mold dispensed water in to cuo a few times checked for leaks none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gaithersburg, MD 20877
Julian H.
Job Details: 09/18/2023
CX complaint about frosting on Fc inspected & found a gap along top & rh side remove all frost & aligned drawer closing properly also caused fill tube to be partially frozen unthawed & working fine
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 09/18/2023
"cx wopuld need suspension and transmission , cx paid svc call only . getting new unit . Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elkridge, MD 21075
Robert L.
Job Details: 09/18/2023
"cx compalint knob stripped cant turn timer, timer extremely stiff, stripped out knob, was able to use smaller knob as temp fix for operation, this is known issue with timers, part is on back order, ordering timer and knobs; ordrng 1 W11685947 (timer) and 1 W11675852 (knob timer) and 2 W11625514 (knob small)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/18/2023
"cx complaint lid not locking, checked unit found lid strike not seating to lid, replaced strike, calibrated, tested, unit working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Midlothian, VA 23112
John P.
Job Details: 09/18/2023
Change hooks added touch up paint tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17110
Sal R.
Job Details: 09/18/2023
CXcomplaint was hat the unit unit not make ie o dispece water. I attmpted to disence ater but nly hear the vlve pperat. N waster pased trhough. I tehn jumped he icemakr. I ound the IM t harvest an callor waer but agin no water passed though. I then sseed teh supply lne hook up to theunit . I remove the suppy lin and foun no water. Ifound tha after install he water supply was never tuned back on . Unitis with in the first 30 daysof ownerhip. Install nd instruc conerns have bee met. UNit tst good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mineral, VA 23117
Joseph D.
Job Details: 09/18/2023
Replace control motor and shifter unit working properly no other issues detected
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Conestoga, PA 17516
Bernard M.
Job Details: 09/18/2023
"Cx complaint unit leaks under sink. Inspected under sink and found wet spots along the bottom. Ran test cycle and during drain cycle, no leaks were found. Found water leaking down the line connected to faucet. Informed cx to contact certified plumber to repair water lines. Unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Baltimore, MD 21216
Justin S.
Job Details: 09/18/2023
"complaint the unit isnt working proper. found no action for valve pump drive motor. errror codes for actuator. CFonfirmed complaint. Replaced control, actuator, and motor. Ran calibration cycle, Than manuel test modes, Unit now spinns, agigtates, fills, and drains good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Severna Park, MD 21146
Alexander D.
Job Details: 09/18/2023
"cx complaint unit leaking and one of the crisper drawers is broken. inspected unit and verified complaint. cx doesnt want to address crisper drawer at this time any more. for leak found drain clogged. took drain tube off, nothing clogging it. steamed out drain and got water draining slowly. tried to run 1/4' waterline thru drain from both ends but it wont go thru. drain is collapsed. more than likely from rc evap leak, mastic tape melted and cx said he noticed ice cream has been getting soft. called techline. TL deemed unit unrepairable. left cx with SR# and advised to call cx service to see if they can offer any resolution. cx paid 120 service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Highland Springs, VA 23075
Chris B.
Job Details: 09/18/2023
cx comp unit will not fill up unless set to bulky advised cx that bulky items is the 1 setting to get the most water evan if other setting are set to deep fill bulky will by far get more than any other cycle advised cx on use and care no erros stored at this time
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details: 09/18/2023
loose screw on oven inner door allowing door to shift .tightened all screws.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ02
Near Baltimore, MD 21207
Justin S.
Job Details: 09/18/2023
"CX complaint waterr inside control and unable to adjust temp. Replace Control, cover, and Housing. Plugged everything back in and was able to adjust temp. Unit working good"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Lancaster, PA 17602
Justin L.
Job Details: 09/18/2023
Cx complaint unit not cooling properly. Was able to access unit and verify concern. Found that even though evap fan was recieving 120.2VAC no movement. Replaced fan with pre-id and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Grasonville, MD 21638
Frederick R.
Job Details: 09/18/2023
"CX complaint is no cool. As soon as I pulled off back cover there was a strong odor of oil and regrigerant. Upon further inspection I found the entire bottom under and around compressor covered with oil. Tried to verify source of leak but could find nothing other than under compressor.. Replaced compressor, installed UV drier and process stub. Pressure tested unit with nitrogen and then vac'd down to 30in. FIlled the 48g of R600a. Final low side pressure was at 12 in vac. 24-36 hrs to get to temps. House is unfurnished and not occupied. Job is complete. If anyone is called back on this unit please contact me only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315sdhm08
Near Thurmont, MD 21788
Andrew S.
Job Details: 09/18/2023
Cx complaint is that the unit is not dispensing water. Upon arrival I found that the unit is making ice but the water is not dispensing. I pressed the paddle and found that the valve is not activating. I removed the cover and checked that the mometary switch is functioning. I also checked the vlotage and found that the voltage to the switch is only 41v. I found that the grey wire was pinched severly. I am ordering the separater and valve. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11423787 (Separater) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Fallston, MD 21047
Neil H.
Job Details: 09/18/2023
cx complaint she had some vegtables freeze in the rc took a look and explained she wants to keep any water based food away from the back of rc on any shelf and to allow air movement around the fc so keep items in fc at least a inch ot two from back wall there also. unit overall sealing and checked good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Houston, DE 19954
Frederick R.
Job Details: 09/17/2023
Replaced inlet valve per prior diagnois. Pleaced inlet hose screen before valve in case it clogged so not to destroy valve. Hooked water line up and turned unit on. Unit starting to allow water into inlet jet for about 1 minute then the valve starte making a loud whining noise. Turned off water and removed water line from DW. Pulled screen and it was completely clogged with the same slimy substance that the valve is clogged with. Suggested CX contact someone to inspect his well. and per CX request did not hook water line back to valve and kept water supply to it off. Unit is working properly. CX 100% has an issue with his well and/or water supply. Job is completed. Only charging CX $75 labor which include $8 difference for part
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Millsboro, DE 19966
Frederick R.
Job Details: 09/17/2023
CX complaint is cooktop cracked. Inspected unit and unit has as spot on the cooktop that was bubbled up from underneath due to a thermal event. Unit needs new cooktop. Needs AIG approval.. Cannot reschedule; ordrng 1 W10780927 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Millsboro, DE 19966
Frederick R.
Job Details: 09/17/2023
"CX was shipped compressor direct from WP. Replaced compressor, drier and pressure tested unit with nitrogen. Vac'd unit down to 30in. Filled with 56g of R600. Final low side pressure was 12invac. Informed CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Frankford, DE 19945
Frederick R.
Job Details: 09/17/2023
CX complaint is RC not coolingInspected/tested and found 2 deg in FC and RC was at 40. Both temps taken with thermocouple device. FC was full of food and RC was almost empty. evap fan appeared not to be running at first but once I took FC drawers out and hit switch it came on with no issue. Damper was also working. CX stated it never gets below 41 in RC. Suggested he make sure there is food in RC to help maintain temps. Ordering control and returning with damper and evap fan just in case. 19 in stock. Set return appt for Thur 9/21; ordrng 1 W11224256 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ocean View, DE 19970
Frederick R.
Job Details: 09/17/2023
"CX complaint is low ice. and leaking. Inspected/tested unit thoroughly. Temp in FC was at 0 and RC at 41. Evap and condenser fans running properly as well as compressor. Tested IBF and it was very week. IM error code E2 for motor failure in harvest. Inspected Pantry harness and got 12.73vdc but UI cavity was full of water as well as UI connectors. Replaced pantry UI from pre-id and dried cavity. Unit was also never leveled back and when filling IM with water it streamed out into unit when the trays were empty. Levled unit back to 1/4 bubble. Also found rust on FC door. Attempted to clean but it is def rust. Ordering FC door, UI, IM, IBF and bin. Full P&L. Cannot reschedule at this time due to part availability; ordrng 1 W11577100 (UI) and 1 W10846539 (evaporator fan blade) and 1 W11658802 (IM) and 1 W11129522 (ice-contnr) and 1 W10815701 (dor-fip ss) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Lewes, DE 19958
Frederick R.
Job Details: 09/17/2023
CX complaint is tab broken. Inspected unit and found one bottom tab on top grill broken off by CX. Grill is still sturdy and stable. This would be a cosmetic repair that wouldnt be covered so CX did not want to proceed. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Harrington, DE 19952
Frederick R.
Job Details: 09/17/2023
CX complaint is cooktop issue. Inspected unit and found inperfection under glass top where it has seemed to buble. Unit has POP of 09/13/23 and is undaer cosmetic warranty. Ordering cooktop. 2 in stock. Cannot reschedule due to part availability; ordrng 1 W11175876 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFE505W0HW
Near Franklin, VA 23851
Austin D.
Job Details: 09/16/2023
checked the unit and found that the glass was smashed. no other damaged parts found. parts on order.; ordrng 1 WPW10409945 (outer glass white) and 1 W11178521 (nameplte)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seaford, DE 19973
Frederick R.
Job Details: 09/16/2023
cx complaint is clacking noise in agitate. Inspected/tested and the sound seemed to be coming from underneath unit. Replaced rotor but stator wasdefective in box and ultimately not needed. Went to pull washplate and found bolt backed out and hand loose. Bolt has no thread lock on it and eases out over time. the washplate being loose is what was causing noise. As soon as I tightened it back down the noise stopped. Replacing washplate and ordering bolt Scheduled for next saturday 9/23 on FR; ordrng 1 W10752187 (screw)
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Norfolk, VA 23502
Austin D.
Job Details: 09/16/2023
replaced the ui and tested operation. noticed that the lid is defective and not allowing the unit to run without the lid moving around. could not return the old part for the core due to the part being destroyed prior. the part was no longer with the unit upon arrival today. more than likely lost when being moved around the building since the panel was damged it couldnt mount to the unit.; ordrng 1 W11641122 (top lid)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Virginia Beach, VA 23455
Austin D.
Job Details: 09/16/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and tested operation. unit is good to go with an amp draw of .9 and a low side pressure of -4 unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Chesapeake, VA 23320
Austin D.
Job Details: 09/16/2023
came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ocean Pines, MD 21811
Frederick R.
Job Details: 09/16/2023
"Replaced Basket, agitator, slider and gearcase. Calibrated unit after repair then retested. WM is now working properly and to CX satisfaction"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Frankford, DE 19945
Frederick R.
Job Details: 09/16/2023
CX complaint is fridge no power. Inspected/tested and found 120 vac to control. and no lights and nothing running. Replaced board from pre-id and unit immediately turned on as well as all components. Fridge is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Frankford, DE 19945
Frederick R.
Job Details: 09/16/2023
Replaced leveling legs per prior diagnosis. Leveled and balanced unit and tested. WM is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ocean View, DE 19970
Frederick R.
Job Details: 09/16/2023
"Replaced compressor, drier and installed coupler. Pressure tested system with nitrogen after replacement and was good. Vac'd down to 30in. Filled with 68g of R600a. Final low side pressure sat at 12 in vac. Unit is working properly. Informed CX 24-36hrs for unit to get to temps. Job is complete\'"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Chesapeake, VA 23320
Austin D.
Job Details: 09/16/2023
came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, PA 17315
Drew B.
Job Details: 09/15/2023
cx complaint that unit is not powering on and stopped mid cycle with water still in the bottom..i checked power at box doesnt have 120... and checked 120 at acu and not 120 their either. will need licensed electrican for proper power..
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Richmond, VA 23237
Chris B.
Job Details: 09/15/2023
replaced control tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 09/15/2023
Cx complaint is that the burners are shutting off when going from high to low and the oven does not seem to be getting as hot as it should. Upon arrival I found that the burners have started functioning correctly. I attempted several times to recreate the issue and was unsuccessful. i then attempted to do an oven calibration and found the control board is not allowing me to enter the oven temp offset to adjust it. I am ordering the control board. Please contact cx when the parts are available to schedule the return visit. Cx will video the burner issue if it occurs again.; ordrng 1 W11620559 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Baltimore, MD 21231
Dustin F.
Job Details: 09/15/2023
Quoted CX for repair. she doesnt wanna repair and wants to replace unit.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/15/2023
Cx complaint is that the unit is not spinning clothes out. Upon arrival I found an F0E5 and an F8E1. I manually ran the hot and cold valve and found that the cold valve is noisy and is not flowing as it should. I am ordering the valve. I was able to set the return visit for Tuesday 9/19 AM preference.; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Aylett, VA 23009
Thomas B.
Job Details: 09/15/2023
Cx complaint unit is not working properly inspected unit removed and replaced the console and the vent assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near McLean, VA 22101
Christian C.
Job Details: 09/15/2023
Cx complaint when opening door all the way there is a sound. Inspected unit found kick plate installed upside down. Installed kick plate correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Joppatowne, MD 21085
Neil H.
Job Details: 09/15/2023
no errors in history and ran all dia test all good and recalb washer checked the pulley and washhplate all good ms. Carol said she has been using the unit since it would spin clothes out said it's been goos i think that one cycle was the only issue and unit good
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Manchester, PA 17345
Sal R.
Job Details: 09/15/2023
"CX complai t is that the unit was making a knocking noise during the agitation. I found that the unit had severla error codes to include a F0E3 , F8E6, and F2E1. I found no concerns with the valve of the control console. I inspected the underside of the unit and found that the rotor cover was stuck to the top of the washer drain pan. I was able to lower the feet to help raise the unit offof the pan. Advised CX to lighten loads if possible and to replace the drain pan due to rotor melting holesin pan. UNit test good. I collected $120.00 for service charges via credit card."
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Richmond, VA 23235
Joseph D.
Job Details: 09/15/2023
"Replaced belt, unit working properly. No other issues found"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lothian, MD 20711
Davonte
Job Details: 09/15/2023
"cx complained unit wouldnt dispense ice and water, after changing water valve, cx stated unit made ice. but still dispense water. replaced resevior, but unit still continued to dispense ice slowly. called techline , and they advised to replace water tube. after replacing water tube, unit dispense water but at a slow rate. called techline they assisted that i replace water valve again.; ordrng 1 W11162040 (water line) and 1 WPW10179146 (water valve)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Silver Spring, MD 20901
Brian F.
Job Details: 09/15/2023
"Cx states unit won't start, tested and confirmed, found unit had saved F3E3, inlet thermistor tested good at board and at thermistor. Found cx had vent starpped to cabinet, seemed to be causing issues, removed strap. Unit began functioning again, then issues returned, unplugged unit, plugged back in, green control led no longer lit, board is getting 120VAC. Called MR, ordering control, motor, returning with hmi; ordrng 1 W11618918 (control) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Piney River, VA 22964
Kyle A.
Job Details: 09/15/2023
"Replaced drier,evap,and compressor anf pressurized unit with nitro. No leaks found. Charged unit and unit is now as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Baltimore, MD 21209
Marc M.
Job Details: 09/15/2023
"arrived and prior to installing parts inspected junction box for voltage check. found 53v L2-N, 63v L1-L2, 120vL1-N, 12v N-G. unit has hot nuteral and will need electrician to correct supply votage before any further service can continue."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near McLean, VA 22102
Christian C.
Job Details: 09/15/2023
Cx complaint of a grinding noise. Inspected unit found F1E2 motor drive overvoltage. Tested motor reading 8.4ohms pins 1-2 and 8.2ohms pins 1-3. Ran diag cycle no grinding heard. Ran DLMS calibration cycle. Ran diag cycle again no noise. Unit is unlevel. Leveled unit. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near College Park, MD 20740
Israel R.
Job Details: 09/15/2023
Installed new sumo unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/15/2023
Cx complained the unit did not drain. Inspected the unit and found a tub full of water. The wires at the drain were broken. Installed new harness and tested and it passed each test in diagnostics. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 09/15/2023
"CX complaint: mullion sweating badly and leaving water on floor. Tested and verified complaint. Documented this in pics. Unplugged condenser fan, waited 10 min, then tested surface temps on mullion. Surface temps are 75 at 1 inch from top. 6 inch dowm 80, 1 ft down is 100, 109 in middle, 105 at bottom. Both door gaskets sealing well. Called WPTL. Unit is being submitted for review as unrepairable. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Christian C.
Job Details: 09/15/2023
Cx complaint unit is leaking from left side of door. Inspected unit found door seal and tub gasket defective. Ordering tub gasket and door seal.; ordrng 1 W11664713 (door seal)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 09/15/2023
"cx complaint unit making vibrating rattling noise intermittently. inspected unit, was unable to verify complaint at first. took unit apart, blower wheel looks good. replaced rollers to be sure that isnt the problem. then noticed some dust under pulley, belt is frayed and theres a faint skidmark on pulley. ordering pulley and belt. after i put unit back together, unit started making noise. may be pulley but if not sounds like metal vibrating against metal. may want to try putting aluminum tape under motor bracket while we have unit apart. call cx to schedule return visit once we have eta on parts; ordrng 1 W10837240 (pulley) and 1 661570V (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Harrisburg, PA 17109
Cody H.
Job Details: 09/15/2023
"CX complains unit is not cooling. CX states this has been going on for about a week where it will cool a little then get warm. Unit is showing 55.3*F in RC and 53.2*F in FC. Compressor shows .181 amps Called DB and gave info, DB says sounds like bad compressor, 3xl compressor filter/drier need replaced. Office to schedule with cx when all parts approved. CX DECLINED EMAIL.; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier) and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fairfax Station, VA 22039
Robert W.
Job Details: 09/15/2023
CX Complaint is the uhnit wont start and there is black streak in dryer. Inspected unit and found the unit not starting found door switch loose reseatted and streak in dryer not from dryer. Unit is working properly.
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Washington, DC 20002
Samuel R.
Job Details: 09/15/2023
replaced parts and tested unit found the safety valve not to open all they way and let gas through unit now has a good spark.will need safety cx paid for part W11239228; ordrng 1 W11239228 (safety valve)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Simon
Job Details: 09/15/2023
CX complaints dryer not drying .Inspected unit and replaced moto and control board tested unit .unit works as designed.SZ
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Washington, DC 20011
Sherwood
Job Details: 09/15/2023
cx complaint not advancing throughn cycle. arrived found no error code and unit working as designed put unit into a automatic service diag everything worked correctly. also ran a normal cycle. operating correctly advised cx to monitor.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Woodbridge, VA 22192
Robert W.
Job Details: 09/15/2023
Replaced mount and tested unit is working properly
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Inwood, WV 25428
Ken M.
Job Details: 09/15/2023
"Checked complaint is that the unit is not wanting to start properly, believes the issue was caused by a power surge. Checked for stored error codes and found F5E1 and F2E1. Ran test cycle and the cycle ran properly. Inspection of the control found no visible burn marks. Unit reassembled and retested. Cycle ran properly. Had the customer start the unit several times. Unit is currently working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Woodbridge, VA 22192
Robert W.
Job Details: 09/15/2023
Replace control. Convect fan and blade unit tested unit till not working ohm out new motor and its ohming 193.34ohm testing way out of range should be 15-20ohm also found convect fan not getting 120V also found N is grounded to cabinet. Ordering fan and harness; ordrng 1 W11548751 (Fan motor) and 1 W11457191 (MAin harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/15/2023
"Cx complained the unit drpped. Installed new valve, turned on water and IM and when cycled, it filled the ice maker and did not continue to fill and spill over. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 09/15/2023
"Cx complains that the panel not working, inspected unit, the conosle is dead, the dryer is on top of the water, machine, reset power, now the console respond.. ran test mode found an error code f5e2 doot latch .. connection cks ok, test mode works fine, but the console keypad is bad, order parts, 2 techs job please; ordrng 2 techsjob (techs job)s and 1 w11565030 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charles Town, WV 25414
Ken M.
Job Details: 09/15/2023
"Customer complaint is that the unit is not washing. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the wash motor is getting power, but not moving. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manassas, VA 20112
Robert W.
Job Details: 09/15/2023
"CX Complaint is the unit isnt dispensing ice not that it isnt making ice, Inspected unit and found ice bin full unit isnt dispensing ice found the yoke is free spinning on auger motor shaft unable to remove yoke, Unit will need Divider, Yoke, Washer, Auger motor, Gasket; ordrng 1 WPW10309864 (Diviter) and 1 WP67006341 (Gasket) and 1 W11671282 (Auger motor) and 1 W11378860 (washer) and 1 WP63052-2 (Yoke)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Cumberland, PA 17070
Fred G.
Job Details: 09/15/2023
cx complaint is leaving clothes wet at end of cycle. I turned on and found it was on a quick wash and spin was in the off postion. entered daig and found 0 saved error codes. I ran test 12 and found unit does spin as design. cx must have hit the spin button and did not know. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/15/2023
"Cx complains that the freezing food on rc, inspected unit, the damper closes ok.. no air leak.. Fc temp read 2 degrees, rc temp 37 degrees, main board connections cks ok, temperatues on both compartment cks ok.. order mian board, also cx complains that the ice dispenser not working properly, sometimes dispense ice by itself, order parts; ordrng 1 w11566851 (cntrl elec) and 1 w11423781 (ice chute)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details: 09/15/2023
"lower harness broken at drain pump. ordering harness; ordrng 1 W11643701 (harness, lower)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Millville, DE 19967
Michael E.
Job Details: 09/15/2023
Replaced sensor as per previous diagnosis. Calibrated temp setting. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dover, PA 17315
Drew B.
Job Details: 09/15/2023
cx complaint that unit is not engaging the latch found issues with the strike ... replaced with pre id strike and tested now checks good. and cx under wrrnty 9/30/22 valid still per entitlements
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Waldorf, MD 20603
Shane B.
Job Details: 09/15/2023
installed ordered parts and restored power. ran multiple service cycles with no issues. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK
Near Winchester, VA 22602
Danny R.
Job Details: 09/15/2023
i found shifter not seated right on to splutch i repleced shifter now checks ok runs fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Germantown, MD 20874
Julian H.
Job Details: 09/15/2023
replaced fan tested airflow going all the way up test icemaker cycling MUST WAIT 24 HRS TO RESUME COOL & 48 TO SEE ICE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Winchester, VA 22603
Ezra M.
Job Details: 09/15/2023
large dent on top left rear of tub. dent is on a seam and has a large gap which will definitely leak. will need new tub.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Upper Marlboro, MD 20774
Samuel R.
Job Details: 09/15/2023
replaced part and tested unit now dispesing water
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Catonsville, MD 21228
Justin S.
Job Details: 09/15/2023
"CX complaint LOWES will not cool. no physical damage. Unit was cooling but found RC heater was not getting hot. Most likely unit was not defrosting at homeowner's and RC evap froze up. Evap fann was blowing good. Replace heater p/n:W11567407(RC heayter) with van stock); ordrng 1 W11567407 (RC Heater), used 1 W11567407 (RC Heatewr) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Reston, VA 20191
Jason A.
Job Details: 09/15/2023
CX complaint WASHER doesnt drain. Can hear drain pump run. Cleared drain pump filter & ran test wash. Good fast drain. NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near York, PA 17408
Sal R.
Job Details: 09/15/2023
"CX complaint was that the unit would not power on. I found that the unti has the propper votlage to the term block to opperate. I was able to unplugg the unit and accessed the rear fuses and element. I found that the thermal fuse was O.L. I replaced the fuse and unit test good. I collected $190.58 for service/ labor, shipping, taxes , and part."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Milford, DE 19963
Frederick R.
Job Details: 09/15/2023
CX complaint is dryer not running. Upon arrival I found unit sitting in hallway and CX had replaced both WM and dryer with GE products. Replaced motor and control per prior diagosis. CX had taken power cord off unit and put on new dryer so I had no way of testing after repair. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near New Providence, PA 17560
Bernard M.
Job Details: 09/15/2023
Cx complaint there's ice at bottom of FC. Inspected and found the evap drain clogged. Removed ice from bottom and steamed out drain. Poured hot water through drain to ensure the water went down. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Silver Spring, MD 20901
Brian F.
Job Details: 09/15/2023
"Cx states water dripping from top of RC. Called tech line, removed evap cover, found pile of food debris in evap drain pan, cleared drain pan, also found coffee bag on door was in the way of gasket, causing gap, moved bag and resealed gasket, unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Drew B.
Job Details: 09/15/2023
cx complaint that unit is completing cycle. but making very loud grinding nosie when agitating.. and some when spinning found the third time the cam pulley is backing out.. and i was able to tightened and the noise stoped in test but the unit 3rd time inside few weeks of the grindingin bacl out nut... will need gearcase to ensure the cam pulley isnt just keep sliopping off.. all in stock and call to reschd.; ordrng 1 W11449840 (gearacse) and 1 W11239857 (belt)
We serviced a
MAYTAG REFRIGERATOR
Model MBL2256KES3
Near Bowie, MD 20716
Samuel R.
Job Details: 09/15/2023
cx complaint unit is not cooling properly.inspected unit and found unit to be cooling.ran service test per tech sheet everything checked in spec.advised cx to not block damper and as it will restrict airflow.cx had unit jammed packed around damper.also advised cx to close freezer door poperly as frost build up was around the door from door not being closed all the way.unit checks out good.
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Lancaster, PA 17602
Justin L.
Job Details: 09/15/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leesburg, VA 20176
Simon
Job Details: 09/15/2023
CX complaints DW leaking under unit .Inspected unit and run the unit no leak found around the floor is dry and solid.Cx paid for service call 120$.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Harrisburg, PA 17111
Cody H.
Job Details: 09/15/2023
"CX complains unit is not making ice again, cx states this has been going on for about 3 or 4 weeks now. CX has agreed to the service call fee. Found icemaker does not have rotation when pressing the test button, when resetting power to icemaker unit found home postion and when the test button was pressed again unit did harvest and fill per normal. Called techline and spoke to Andrew who said to check voltage to IM and ensure IM is recieving correct voltages. Unit IM is recieving correct voltage, techline reccomends replacing IM again. Was able to replace IM with VS part, cx does not owe for IM part but owes for service fee and labor. CX paid in full with card. Icemaker now working as designed, no further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Leesburg, VA 20176
Simon
Job Details: 09/15/2023
CX comlaints DW running but not cleaning enough.Inspected unit found the sump motor not turning .unit need sump motor CX palnNed to purchase new DW .CX paid only service call.
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Reston, VA 20194
Jason A.
Job Details: 09/15/2023
CX complaint VERT HOOD switch doesnt work properly - stops moving before it would open or close fully w/o holding down switch. Top panel is rusting. Verified complaint. Checked switches & found harness blue wire is pinched. Screw broke when removing assymbly. Assymbly needs to be redesigned so switches can be serviced easily. See SDpics Called techline. CX is not very pleased with the quality of unit. Multiple issues alomng with cooktop > JJ; ordrng 1 W11187731 (motor assym incl switches+harness) and 1 WPW10421280 (upper arm (item9)) and 1 WPW10422765 (lower screw - REVERSE THREAD!!!) and 1 WPW10422765 (upr screw)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Simon
Job Details: 09/15/2023
CX complaints washer error codes related to water supply .Inspeted unit found that inlet valve faulty.replaced inlet valve tested unit .unit works as designed.CX paid in full SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz08
Near Williamsburg, VA 23185
Justin W.
Job Details: 09/15/2023
replaced switch found no extra cable for switch. new switch went in. tested unit working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Reston, VA 20191
Jason A.
Job Details: 09/15/2023
CX complaint B.I. FRIDGE sizzling noise. Called safety & report. document. FC door not closing fully dues to loose closer. See SDpics. Secure L & R closer asseyms. Level doors.Secure lower kickplate. Applied food grade lube to gasket to improve seal. Replaced all 12 LEDs W11632139 per TSP. Test all leds are working. SR > JJ; ordrng 4 W11632139 (LEDs)s
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Lancaster, PA 17602
Justin L.
Job Details: 09/15/2023
Cx complaint dryer not working. Was able to access unit and found 120.2vac at outlet with proper polarity. Checked element which had 11.4 Ohms and continuity in all fuses. Found when rotating timer it would grind. Removed and found thermal event at harness. Patched and found gettign voltage but not starting. Ordering all parts needed for repair and once in office will need to set return; ordrng 1 W11219344 (fascia) and 1 W11409801 (timer) and 1 WP3398094 (push to start) and 1 W11090773 (dryer harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Oakton, VA 22124
Jason A.
Job Details: 09/15/2023
CX complaint WASHER noisey - doesnt clean. Found washplate loose & teeth worn. Needs gearcase also. Quote CX but did not want to repair > JJ; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate)