Service History 379 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Abbottstown, Pennsylvania 17301

Sal R.

Job Details: 07/17/2023

CX complai t is thta the it takes 2 - 3 cycles to completly dry colthing. I found that the the unit is heating and tumbling as designed. I found that the venting on the exterier of the home is heavely linted possible restricting air flow. I was able to educate CX on opperation of her e;lectric dryer and deminstrated the importance of cleaning the lint trap after every use. I advised CX to have a lincesed Vent cleaning company inspect the venting from the wall to the outside of the home.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 07/17/2023

cx complaint unit is not keeping temp. inspected unit and found frost build up on outside of evap cover. I ran test 6 and found unit shows 02 (Bi-metal open). pulled unit out and tested P2-3 to P1-2 and found 30.7ohms. unit needs evap fan harness and control to correct issue. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11224591 (evap fan/ harness) and 1 W11224256 (control)

We serviced a

AMANA COOKTOP

Model AGR6303MMS0

Near Baltimore, Maryland 21206

Dustin F.

Job Details: 07/17/2023

"CX complaint: flames too highInspected unit, and confirmed CX complaint. used 3/32 screwdriver to adjust each burner to CX liking one by one. unit now operating as intended."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/17/2023

"Confirmed cx complaint unit intermittently leaking from dispenser. Found service pointer pertaining to issue. Went to swap out dispenser. found damage to new outer assembley, part damaged in shipping. Inner dispenser assembley intact. Replaced inner dispenser drawer. Advised cx to call back if issue reoccurs. If cx calls back must re-order w11524103."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 07/17/2023

"cx complaint unit shaking during spin and now whole tub is leaning. inspected unit and verified complaint. found suspension rod broke, bottom of cabinet is all bent up so all feet cant sit flat, gearcase is leaking oil and lid is warped so it wont sit flush. unit will need cabinet, 4 feet, lid, hinges, tub ring, gearcase, hub, belt, splutch, suspension. 2ct for gearcase and to transfer tub to new cabinet. cx said he will call his contract and let them know he doesnt want to fix this one and would rather get a new one; ordrng 1 W10596395 (cabinet) and 1 W11213957 (feet 4pack) and 1 W10860912 (lid asm) and 1 WP91770 (hinge) and 1 WP54583 (hinge) and 1 W11550886 (tub ring) and 1 W10528947 (hub) and 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11409708 (pulley shield)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ1

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 07/17/2023

"cx complaint hood bulb flickers, especially when closing door. inspected unit and verified complaint. cx put in an led bulb because the other bulbs kept blowing out every 3 months. advised cx to not use led bulbs because techline told be once before that its possible to damage control by using led bulbs. replaced hood bulb. tested unit several times, cant get it to flicker. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 07/17/2023

"cx complaint unit giving F2 error. went over oow pricing and cx declined service. no service provided, no money collected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, Virginia 22307

Davonte

Job Details: 07/17/2023

cx xomplained unit wasnt cooling oin the rc and over frosting in the fc. confirmed cx complaint. inspectied unit checked comprerssors for ampage and got 1.13 amps. thermistor read at 13.11k ohms while under ice. unit has gaps between the liner and cabinet called techline. s/r# 7736868934. they wioll be reaching out with text meesage.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL04

Near McLean, Virginia 22101

Leon

Job Details: 07/17/2023

"cx complaint freezer not closing all the way and building frost, confirmed complaint and replaced gasket and realigned door rail clip."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Richmond, Virginia 23236

Joseph D.

Job Details: 07/17/2023

Found unit backing up through drain and throwing long drain errors cleared blockage and unit not working properly no other issues detected working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/17/2023

Unit has bad defrost thermistor. Evap is completely frozen. Cx is gonna unplug unit 24 hour before next service. Will also update heater on return.; ordrng 1 WPW10384183 (Thernistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Reston, Virginia 20190

Jason A.

Job Details: 07/17/2023

CX complaint FRIDGE no ice. Found E2 motor lost position error code. Has 120VAC at icemaker but test 57 not movement from icemeaker. Reset breaker & tried again & this time icemaker harvest completed & test 45 good fill. Set temps to recommended. Replaced FC LED per W11460554 Rev I / S191AQ. If CX calls back order & return with icemaker > JJ; ordrng 1 W11658802 (icemaker 152.16) and 1 W11601310 (LED FC = S191AQ JJ/VS) and 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Inwood, West Virginia 25428

Daniel J.

Job Details: 07/17/2023

installed contorl and harness diag cycle passed started quick wash and let fill and agitate than canceled started normal cycle filled agitated no powering off

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 07/17/2023

replaced ice door and container. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 07/17/2023

cx comalint unti is not installed correctly.reinstalled unit correctly.all good.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 07/17/2023

Cx complaint is unit not heating. Tested inspected and verified complaint. Found the element to be defective. Replaced element from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 07/17/2023

Reschedule as a 3-6 for this afternoon.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Essex, Maryland 21221

Alexander D.

Job Details: 07/17/2023

"cx complaint unit making several strange noises and seems to be making ice slowly. inspected unit and verified complaint. cx said she dumped out ice last night before bed and the container is half full at this time. seems icemaker is making ice fine, advised cx it could take up to 3days to fill the container. temps are good, 40 in rc and 8 in fz, no overfrosting. one of the noises is creaking when opening and closing door. tried greasing hinge but no change, found creaking noise is metal on metal of frame of unit, cant do anything to change it. another noise is groaning sound, adjusted drier to 45* angle to try and get that noise to be quieter, advised cx they may still hear it. all other noises seem normal. also advised r600a compressors run a little noisier. see sticky notes"

We serviced a

KITCHENAID FREEZER

Model KBFS22EWBL7

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/17/2023

"Cx complaint shutoff arm constantly comes off the icemaker.Confirmed shutoff arm out of place. Properly reinstalled part and it worked fine. I didn not see anything wrong with the parts, but the cx insist telling me that the part have been reinstalled several time, but constantly comes out. Quoted the repair $379.62 with $110 labor for icemaker W10884390 and shutoff arm W11559683. No repair at the moment, the cx is monitoring the icemaker, and eventually he call us back within 30 days. Collected $120; ordrng 1 W10884390 (icemaker) and 1 W11559683 (arm shutoff)"

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Great Falls, Virginia 22066

Leon

Job Details: 07/17/2023

cx complaint was when door opened rs door made a sound confirmed issue replaced the hinge and tried opening a closing again there was no change put back in the old hinge and ordering top and new bottom hinge; ordrng 1 W10691136 (hinge-door) and 1 W10691534 (bottom hinge)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Hampton, Virginia 23669

Justin W.

Job Details: 07/17/2023

cx complaint unit not heating. checked unit to find 123 between l1 and n. 123 between l2 and n. 0..6vac between l1 and l2. advised cx the unit needs 240 vac between l1 and l2 to heat properly. cx to have electrician fix voltage to unit issue. advised cx to call back if unit still does not work after recieving proper voltage. cx agreed. unit working

We serviced a

WHIRLPOOL RANGE

Model acr4303mms0

Near Richmond, Virginia 23225

Chris B.

Job Details: 07/17/2023

cx comp both big burners front left and right rear will not heat insp unit found therm event overed at on elm found open rr burner and obstruction on elm recep unit will need infinat switches and fr elm and elm recepital to complete repair; ordrng 1 W11396790 (elm) and 2 3148952 (inf switch)s and 2 3148954 (inf switch)s and 1 814399 (receptical)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Upper Marlboro, Maryland 20774

Shawn D.

Job Details: 07/17/2023

"replaced handle, unit is good to go"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Keymar, Maryland 21757

Brian R.

Job Details: 07/17/2023

complaint is unit does not run or heat or do anything. said they had unit on a outside plug last time. unit was in butcher shop this time and tested a plug and used that plug. plugged unit in and set time. ran multiple tests with wet towel on all settings with both of them. unit ran and heated and we never got unit to have one issue. had them run unit as well. unit checks and no problems or issues. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near New Windsor, Maryland 21776

Brian R.

Job Details: 07/17/2023

cx complaint iswhen he plugged unit in and set setting and hit start unit does nothing. found code F01 fpr primary control problem. units O-O-W and he know. tested and checked unit and unit needs unit needs control and part no longer available.cx said he will just replace unit is he cant find part himself. he will pay 120 service.

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Salisbury, Maryland 21804

Michael E.

Job Details: 07/17/2023

CX complaint: squeeling sound. Tested and verified complaint. I found all 4 suppiort rollers and idler pulley were all very difficult to turn. Repplaced all 4 support rollers and idler pulley. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/17/2023

Unit with failed coupler to bin junction not allowing ice to dispense must replace both; ordrng 1 WP2220458 (Auger) and 1 W11347840 (Bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 07/17/2023

8720A203unit is cooling the building is a new build and unit was never occupied like the rest of the building that changes the defrost adc doors never open and nothing inside to keep cool after they moved unit and plugged back in unit cooling and working normal they have other units here they said was over cooling same thing but operation is out of sync until the units are used daily

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Richmond, Virginia 23224

Chris B.

Job Details: 07/17/2023

replaced burner tested unit wroking as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Reston, Virginia 20194

Jason A.

Job Details: 07/17/2023

CX cimplaint after service door pops when opening & unit is loud during wash. Found kickplate misaligned & hits door when opening. Conduit wire & drain hose rubbing on motor & gets noisey when running. Seucure them out of the way & unit got quiet. Check for leaks = NO LEAKS > JJ

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Baltimore, Maryland 21206

Dustin F.

Job Details: 07/17/2023

"Replaced FC door, after doing so found it damaged. Reordering new FC door and setting nameplate for return visit.; ordrng 1 LW10680730 (Stainless FC door.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 07/17/2023

"Cx complaint noise coming from the top.Removed top grille, found unit cover vibrating against the box, making a loud noise. Screws were all tight. Used 2 sound pads from v/s, and cutted strips to make a gasket around the cover. The noise stopped and the unit worked as designed.; ordrng 2 KBSN708MPS00 (pad (RI van stock))s, used 2 w11113654 (pad) from stock"

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 07/17/2023

cx complaint user interface is flashing. inspected unit and found led user interface is lightly flashing. replaced user interface and found same results. I am ordering control. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11458223 (control)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 07/17/2023

i was able to access unit and replace the lid lock as per previous tech. tested unit and found unit still lock lid. entered diag and found f5e1. tested lid lock and found it passed. I found control relay would just click. unit needs control. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11411581 (control)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 07/17/2023

complaint the convection heater not heating the connector frayed i was able to splice and replace the connector unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Richmond, Virginia 23235

Chris B.

Job Details: 07/17/2023

cx comp unit will freeze food in rc insp unit conf cx comp found rc at 38 and fc at 0 both set to recom setting both compartments are at rec temp advised cx of use and care also found wire not seated on daper seated wire tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 07/17/2023

Cx complaint unit is not working properly inspected unit removed and replaced the evaporator went to fill unit while adding refrigerant maintained guy accidentally knocked plug out of Wall while filling cannot get compressor back on keeps tripping overload ordering compressor ; ordrng 1 W11580057 (Compressor)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Centreville, Virginia 20120

Christian C.

Job Details: 07/17/2023

Cx complaint they want a different type of grate. Inspected unit and unit has grate for model. Advised cx unit only has one type of grate. Cx will contact seller.

We serviced a

KITCHENAID COOKTOP

Model Kseg950ess1

Near Richmond, Virginia 23235

Chris B.

Job Details: 07/17/2023

cx comp unit cook top cracked insp unit conf cx comp replaced cooktop collceetde 120 sc 150 labor 15 ship 23.82 tax 396.97 ct total collected 705.79 cx paid in full

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 07/17/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the baffle diffuser, and Led Modules"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/17/2023

Unit with failed compressor pulling 5 amps quota customer for compressor replacement customer declined quote in order to shop for possible new unit; ordrng 1 W10832994 (Compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 07/17/2023

Unit with leak from nut to heater coil. Water dripped on motor and caused failure of motor. quoted customer for new motor. customer declined to gain coverage

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 07/17/2023

Unit with weak suspension. Basket hitting floor. Must replace suspension to eliminate drain lockout P; ordrng 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS09

Near Richmond, Virginia 23233

Chris B.

Job Details: 07/17/2023

repalced air baffle tested baffle working as desighned apon arrival cx had only one track for fc door was shipped to cx unit will need both tracks for door to open and close as desighned; ordrng 1 W11658403 (door track)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Great Falls, Virginia 22066

Jason A.

Job Details: 07/17/2023

CX complaint DW lower rack falls. Found rollers are separated from mounts & wheels fell on heater & melted. Clear all debris. Checked other adjusters & racks > JJ; ordrng 4 W11551383 (wheel lower rack.)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 07/17/2023

Replaced faulty control and failed bake element. Unit working properly and no other issues found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/17/2023

"cx complaint unit still creating grinding sound, as frequently as multiple times per hour. inspected and again could not identify anything that may be causing the cx described noise. cx had a video of the sound occuring which lasted about 4 seconds and was not entirely clear regardless. contacted techline and techline reccomended that the mastic be 'doubled up' at the evap cap tube. based on video and sound frequency im personally not sure this is the resolution, but did advise cx this is the suggestion per whirlpool. cx, however, does not want to proceed with any repair OOW that can not conclusively solve issue. contacted Trade Care as well and was not afforded anything other than pad on the part for the mastic (4318168) only. sr7736865742 documented and avised for cx."

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/17/2023

"installed ONLY wpw10385583 to address the incorrect gas line orientation on the FR valve previously. did NOT use wpw10385582 which is the intended valve for the RR burner. adjusted set screw for RR valve to configure the flame height to the cx liking. also adjusted all bezels, knobs and fascia directionally to the cx liking."

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Baltimore, Maryland 21207

Robert L.

Job Details: 07/17/2023

"cx complaint not stopping on timed dry, timer not advancing. replaced timer from pre-id, ran from 60 to 50, tested all ops ok showed cx sensor dry as better option"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HM11

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 07/17/2023

"installed main control, first, verified 120v off J12 connector, icemkaerharvested and called for water, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model MZF34X16DW01

Near Richmond, Virginia 23228

Chris B.

Job Details: 07/17/2023

cxc omp unit will not cool insp unit found ice ball on top of evap unit will need comp and evap to complete repair cx satted they will be repacing unit collected 120 sc

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Essex, Maryland 21221

Alexander D.

Job Details: 07/17/2023

"upon arrival, cx said unit stopped draining all together, left water in unit and is just running drain pump nonstop. inspected unit and verified complaint. nothing in drain filter. removed tub to pump hose and found bra pad caught in it, then found another bra pad still in the tub but i was able to get it out. replaced drain pump and pressure switch. tested unit, autotest completed properly, no errors came back. unit is now working properly. advised cx to use mesh garment bags for any small items."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Finksburg, Maryland 21048

Brian R.

Job Details: 07/17/2023

cx complaint is soap is always on the bottom and unit makes bad noises and wont run like it should. tested and checked unit. unit ran and filled and drained. motor did have a slight grinding sound to it as well as drain pump.he said he always cleans everything good. top arm wont spin and lower does. will order parts needed and office will schedule.; ordrng 1 W11613479 (Sump and Motor) and 1 W10876537 (Drain Pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Richmond, Virginia 23228

Chris B.

Job Details: 07/17/2023

cx comp unit will not wash insp unit conf c xcomp found power to sump and sump not pumnping water repalced sump tested unit insp for leaks unit working as desighned colledt 120 sc 110 labor total collected 230.00 cc

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Middle River, Maryland 21220

Alexander D.

Job Details: 07/17/2023

"cx complaint bake and broil not heating. cannot fully test unit at this time because cx whole house lost power. found L2 shorted inside Jbox, pic saved. turned breaker off so there wont be any issues once cx gets his power back. advised cx to call electrician to correct power supply."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 07/17/2023

customer complaint no cool confirmed complaint found compressor pulling 6 amps with no movement of refrigerant must replace compressor and diagnosed leak. Cx; ordrng 1 W11370574 (Compressor) and 1 W11109499 (Driet) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 07/17/2023

Found one of the drawer slides was not seated. Reseated slide and drawer is as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Odenton, Maryland 21113

Emmanuel R.

Job Details: 07/17/2023

Replaced UI and tested unit.Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/17/2023

Unit with shorted defrost sensor and weak freezer fan ordering both; ordrng 1 WPW10290745 (Harness) and 1 W11024089 (Fan)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/17/2023

unit with failed latch and long drain errors unable to actuate any functions of diagnostic mode ordering control latch and drain pump; ordrng 1 W11419171 (Cntrl) and 1 W11394572 (Latch) and 1 W11396717 (Pump)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Vienna, Virginia 22180

Lloyd B.

Job Details: 07/17/2023

"Cx complained of loose handle and damage. Inspected the unit and found scratches on the front panel and a techs tool broken inside of the screw on the handle. Unit needs new panel, screws, stud and nameplate; ordrng 2 W10826179 (screws)s and 4 W11157086 (studs)s and 1 W11320226 (handle) and 1 W11505430 (panel) and 1 W11320231 (nameplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Lake Frederick, Virginia 22630

Ezra M.

Job Details: 07/17/2023

"no ice. showing error 05. ice maker cycles normally, thermistor reading normally, fill tube heater working, unit fills. ordering ice maker. also ordering shelf ladder, as shelves are wobbling, and no matter where they're moved they are unstable in the same center areas where sitting on ladder.; ordrng 1 WPW10248516 (ladder) and 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW1

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/17/2023

cx complaint loud noises coming from unit. inspected and removed front panel and drum to confirm no issues with motor or blower and found both to rotate evenly and without any substantial wobble. did find that the rollers and idler are worn and quoted cx for replacment. cx pif. scheduled for friday 7/21; ordrng 4 WPW10314173 (support)s and 1 W10837240 (idler pulley)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/17/2023

"cx complaint unit provoking f8e4 error. inspected unit and found water in the drip tray, triggering the float switch. found no tears in gasket, no signs of leaks within the inner door panel. ran 'normal' cycle and was not able to replicate a leak during. examined carefully and did not identify any crack on the tub corners that would lead to water leaking out. unit does NOT leak when not in use. also did not see any signs of leak at the supply valve. finally ran auto test cycle just to confirm issue not occurring during select features of cycles. still no leak occurred during testing. unit appears to be operating as designed. possibly leak was caused by unusual loading procedure (i.e.- a plate laid flat, upside down bowl, etc). Documented file on service matters under 7736831504"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 07/17/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error codes F7E1 basket speed fault. Ran test cycle and found unit didn't agitate or spin, would only maske humming noise. Replaced capacitor using pre-id parts, recalibrated and ran test, unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Hedgesville, West Virginia 25427

Daniel J.

Job Details: 07/17/2023

customer complaint freezer door handle loose and damage to all of fridge shelfs either dented or scracthed since installed verified dents on shelf ordering pics attatched; ordrng 4 W11483210 (shelf assy)s

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 07/17/2023

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Frederica, Delaware 19946

Frederick R.

Job Details: 07/17/2023

CX complaint is LF burner stuck on Hi. Found dual infinite switch to be defective. Replaced switch from prior diagnosis and tested unit. Cooktop and all burners now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hampton, Virginia 23669

Justin W.

Job Details: 07/17/2023

cx complaint no cool. checked unit to find compressor locked up. ordering sealed system parts to complete repair; ordrng 1 look (look) and 1 WPW10608485 (evap) and 1 WPW10143759 (drier) and 1 WPW10466675 (compressor) and 1 W11506635 (coupler)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 07/17/2023

Cx complaint of ledt burners not activating hot cooktop light. Did confirm and found harness unplugged. Reseated harness and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Selbyville, Delaware 19975

Michael E.

Job Details: 07/17/2023

CX complaint: unit leaking. Tested and verified complaint. There is a dent in the back lower left corner of tub which has caused a leak at the seam. Ordewring tub. Cannot reschedule due to direct to CX shipping. CX would like more info on shipping to coordinate due to this being a vacation home.; ordrng 1 W11409866 (tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ashburn, Virginia 20147

Richard B.

Job Details: 07/17/2023

"CX complant. When unit delivered . Parts missing and broken. Inspeted unit and found top rack rail stop missing, Also missing left side wheels and holder . Further work needed. RB; ordrng 2 W11240839 (wheel holder)s and 2 WP3385088 (wheel)s and 1 WPW10508950 (stop track)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Townsend, Delaware 19734

Frederick R.

Job Details: 07/17/2023

CX complaint is WM wrinkling clothes. As I stated in prior notes this is an elderly couple who is not used to the new functions of the new style units. Explained how to use deep fill and the preset cycles. Filled unit up in front of CX so they would see how much water goes into basket in deep fill and how different cycles was things differently. Unit is working properly. Job is complete

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KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Davidsonville, Maryland 21035

Emmanuel R.

Job Details: 07/17/2023

"Upon arrival temps where ok 17 fc 37 rc, and it started making ice.Upon inspection no dye on evap, compressor ran at 748watts 2.3amps then tripped the start device. Replaced start device and compressor ran better but then tripped it again.Compressor super hot to the touch.Replaced compressor and tested unit.Unit is starting to cool advsed allow 24hrs for temps to normalize. Collected $350 for labor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 07/17/2023

Replaced main wire harness and control as per previous diagnosis. Tested unit and it is now workjing properly. Job is complete

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WHIRLPOOL FREEZER

Model WRT318FZDM09

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 07/17/2023

cx complaint unit is not sealing properly.insepcted unit and found gaskets not to be installed properly.installed gaskets properly and heated gaskets into correct shape.advised cx give unit a serveral hours to finish molding into shape

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 07/17/2023

434-284-1362 is new number for CX. Confirmed cx complaint damage to inner door new unit installation. Pre-id'd part damaged in shipping. Re-ordering part.; saved tckt

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Hyattsville, Maryland 20743

Shawn D.

Job Details: 07/17/2023

"cx was not here yet others let me and could not give me the complaint cx will be hear in 15 minutes and then told me unit is giving error code and wont run. inspected unit and plugged in and is working, diag shows no errors. ran unit multible times and error never retunred. all connection are tight on control switch look ok unit is really greasy. put unit back together and ran it for 4 minutes heating water and is working good. gave cx quote for control incase issue returns. collected for service fee"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Claymont, Delaware 19703

Taylor F.

Job Details: 07/17/2023

"Cx complaint is washer taking 2-3 hours to complete a cycle. Tested inspected and could not verify complaint. Unit went through a diag cycle, unit had npo stored error codes. Washed a blanket on quick wash and cycle was completed in 32mins. Blanket was properly rinsed and spun out. When cx is using things like deep water wash, fabric softener and extra rinse, these all add significant time to the normal wash cycle. Cx is also using to much detergant and mixing bleach and detergant and softener all together whivch could be causing longer cycle times. Another thing that could be happening is if the cx has an off balance load the unit could be trying to correct the load causing longer wash times. Unit is working as designed. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fenwick Island, Delaware 19944

Michael E.

Job Details: 07/17/2023

"CX compl;aint: unit stops. Tested and verified complaint. F8E4, F9E1 error codes. Unit is draining properly. not running cycle, showing F8E4 but drip pan is dry. Plugs and wires look to be in good working order. Reset unit at breaker box and now unit is running without anb error code. Ordering control and float switch (just in case). Cannot reschedule due to only few left on system.; ordrng 1 W11410065 (control) and 1 W11545764 (float switch)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LB1

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 07/17/2023

"CX Complaint is the unit isnt heating. Inspected unti and found the display number disturted also found the bake and broil are igniting but will only stay on for a little then cut off, Regulator issue ohm out and its a little out of range. Ordering Control and regulator; ordrng 1 W11548757 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Ashburn, Virginia 20147

Richard B.

Job Details: 07/17/2023

"CX complant. Water dispenses slow. Prior diagnosis found unit needs resivoir. Installed resivoir and tested unit. No leaks , Dispensing as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Bethesda, Maryland 20814

Sherwood

Job Details: 07/17/2023

cx complaint only one cycle working on user interfaced. arrived today i i did confirm. unable to select anyother cycles. did hard reset and user interface test and this dw will need a new user interface. other than the user interface other components are operating as designed.; ordrng 1 W11493862 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 07/17/2023

cx complaint unit is hot to touch outide of fridge.inspected unt and could confirm cx complaint.found condensor fan to be bad.called pwh to see if we had part in stock and part is in stock.will need to replace condensor fan motor.cx pif W11127829 0 tribles in stock at pwh; ordrng 1 W11127829 (condensor fan motor)

We serviced a

JENNAIR OVEN

Model JMW2430LL02

Near Chevy Chase, Maryland 20815

Sherwood

Job Details: 07/17/2023

cx complaint heater falling. arrived installed part. heater is now in correct position.

We serviced a

WHIRLPOOL DRYER

Model WED8200YW0

Near Manakin-Sabot, Virginia 23103

Thomas B.

Job Details: 07/17/2023

Cx complaint idler pulley has worn and will not rotate properly removed and replaced the idler pulley tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 07/17/2023

"Unit with persistent f6e1 error. Corrosion on UI, unable to confirm operation of main control. Must replace when available. ; ordrng 1 W11672039 (Cntrl) and 1 W11632709 (Ui)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QTW04

Near Clarksville, Maryland 21029

Robert L.

Job Details: 07/17/2023

"cx complaint water slow at dispenser adn every 3-4 weeks ice maker fill tube freezes, found filter clogged, once removed full, solid pressure returned ot dispense, low pressure may be issue for icemaker as well, quoted $438 to replace smart valve, cx declined for now, cx will monitor, collected $120 visa if cx calls for repair order valve WPW10159842"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Columbia, Maryland 21046

Robert L.

Job Details: 07/17/2023

"cx complaint dipsenser pressur eissues, stopped making ice and ice built up on back wall again, cx replaced filter presure returned to dispenser,4 found water leaking down back wall from fill tube( see pic), fill tube not listed on IPL, called tech line sr#7736184382, part would need to put into research, we've been unsucessful in getting a parts, so part should be determined NLA and unit none-repairable; ordrng 1 filltube (fill tube not listed on IPL) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near College Park, Maryland 20740

Israel R.

Job Details: 07/17/2023

Customer complaint unit is not cooling. I tested unit and the unit was on a defrost waited like 15 min and the unit started but the fan wa very slow. I tested voltage and is gettign 120. but the fan is not full speed and is very easy to stop. Unit needs new fan. Collected for fan. 13 at tribles. Owes 110 for labor. Ordeing fan.; ordrng 1 WPW10464673 (motor-evap 175.75) and 1 look (look)

We serviced a

JENNAIR RANGE

Model JGS1450ML0

Near Washington, District of Columbia 20016

Sherwood

Job Details: 07/17/2023

cx complaint no tones from range. arrived today and i did confirm no keypress tones or end tone. in did make sure all tone were set to on in setting but still no tones. also did a hard reset which did not fix the problem ordering parts to fix this issue.; ordrng 1 W11647021 (control) and 1 W11120573 (display)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ20

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 07/17/2023

Cx Complaint unit is not working properly inspected unit removed and replaced tested good to go for front right element. cx states the right rear does the same thing ordering rear burner switch ordering parts ; ordrng 1 WP3149404 (switch-inf)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23452

Branden R.

Job Details: 07/17/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit and everything checked good unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Norfolk, Virginia 23503

Justin W.

Job Details: 07/17/2023

"cx complaint unit off balance. checked to find no error codes. found suspension bad. replaced from v/s reordering to replenish v/s. tested unit working as designed; ordrng 1 W11130362 (suspension jw vs), used 1 W11130362 (suspension jw vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS04

Near Ocean View, Delaware 19970

Michael E.

Job Details: 07/17/2023

Office called me to tell me that CX did not need us to install door. CX put door on themselves. No service done today

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Millville, Delaware

Michael E.

Job Details: 07/17/2023

CX complaint: RC door rust and water from ice dispenser. Tested and verified complaint. Documented door rust in pics. Im getting condensation on the outside of the ice door. Ordering RC door and ice door. Cannot reschedule due to direct to CX shipping. Called office and confirmed this is under the one stop program.; ordrng 1 LW10912075 (dor-fip) and 1 W11423781 (ice door) and 1 W11223753 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Potomac, Maryland 20854

Ricardo S.

Job Details: 07/17/2023

"Replaced parts, air flow on ice box and fc cks ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 07/17/2023

Confirmed cx complainnt unit cut out in middle of cycle and stopped working. Found service pointer W11395614A pertaining to issue. Ordering control per service pointer recommendation. Cx paid in full.; ordrng 1 W11616491 (Control)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Edgewood, Maryland 21040

Neil H.

Job Details: 07/17/2023

tested unit recalb and found no errors and fuctioning properly now

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS2

Near Washington, District of Columbia 20036

Samuel R.

Job Details: 07/17/2023

cx complaint unit is not making ice.inspected unit and could confirm cx complaint.tested unt and got no waster.removed line and founf unit getting proper water flow.replaced water valve and tested unit and is now working properly

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