We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Gordonsville, VA 22942
Eric F.
Job Details:
07/18/2023
"Confirmed cx complaint fridge ice maker not making ice. Found E5 error code. Tested ice maker motor, confirmed function of fill valve. No other issues. Ordering ice maker.; ordrng 1 W11658802 (ice maker)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
07/18/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the control, console, and drain pump."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harrisburg, PA 17110
Cody H.
Job Details:
07/18/2023
"CX complains unit is making noises during cycle. CX is without warranty and has agreed to pay service fee out of pocket. Found unit rollers and idler had failed. Quoted cx for repair, to which CX agreed to pay for repair. Was able to replace with pre I.D. parts, retested unit and unit now works as designed. CX paid in full with cash and has requested no change. No further work needed. CX declined email."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Elkridge, MD 21075
Justin S.
Job Details:
07/18/2023
the unit is not agitating or spinning but sounds like its trying. found the belt was snapped. replaced the belt with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11239857 (belt)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Waldorf, MD 20603
Shane B.
Job Details:
07/18/2023
cx complaint is the unit not draining. confimed complaint. it had dirty water in it when i arrived but not enough to lock the door shut. i drained water from tub. removed trap from drain pump and found it was emtpy. looked up the rubber hose going to the drum and i can see it is blocked with a piece of clothing. item is to far up for me to grab it and pull it out. i inspected the bellows and found the inner lip was not on causing the gap to be larger and letting the clothes get sucked in. bellows is shredded in mutiple places and will need to be replaced. to get clothes out of the rubber hose the front will have to be taken off. 2nd tech will be needed as unit is stacked and in a closet. ordering bellows schedule with 2nd tech when apporved.; ordrng 1 W11314648 (bellow) and 1 2NDTECH (2nd tech) and 1 2count (2 count)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details:
07/18/2023
Removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, PA 17362
Fred G.
Job Details:
07/18/2023
"i was able to access unit and replace the compressor, filter/dryer as per previous tech. was able to get system into a 30in vacuum that held for 20 mins. I then charged system with 56g of R600A. I found unit began to cool. advised cx 24 hrs for cooling 48 hrs for ice. unit now checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
07/18/2023
Checked over parts these still do not have the piece the plastic screw nuts attach to reordering the mounts ; ordrng 1 W11551395 (Mounting bracket 1) and 1 W11569162 (Mounting bracket 2)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Moyock, NC 27958
Branden R.
Job Details:
07/18/2023
came out and replace parts on unit tested and unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Elkridge, MD 21075
Justin S.
Job Details:
07/18/2023
this unit has already been scrapped
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Reisterstown, MD 21136
Marc M.
Job Details:
07/18/2023
"cx complaint filter stuck in housing. inspected unit and found that the filter housing had seperated and the cx needed it to have the filter pulled out and the housing door put back on. was able to reassemble filter housing without parts and remove old filter. no parts needed, collected only for service call."
We serviced a
MAYTAG WASHER
Model MED5630HC2
Near Laurel, MD 20707
Justin S.
Job Details:
07/18/2023
the unit is making a lot of noise in cycle. the unit needs the motor and the blower.; ordrng 1 W11364931 (motor) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM09
Near Norfolk, VA 23505
Carl A.
Job Details:
07/18/2023
replaced freezer door tested unit works as designed
We serviced a
MAYTAG WASHER
Model MED6230HW
Near Waldorf, MD 20601
Justin S.
Job Details:
07/18/2023
cannot get this unit out to test; saved tckt
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Carl A.
Job Details:
07/18/2023
replaced all parts per techline tested unit works as deisgned
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Severn, MD 21144
Justin S.
Job Details:
07/18/2023
the unit is not opening the detergent dispenser. replaced the detergent dispnser with vs and retested. the unit is now working correctly. the unit is now ready; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Norfolk, VA 23518
Carl A.
Job Details:
07/18/2023
replaced all parts tested unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glen Burnie, MD 21061
Justin S.
Job Details:
07/18/2023
the unit is just locking and unlocking the lid. replaced the lid lock with vs and retested. the unit is now draining and spinning good. th eunit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details:
07/18/2023
"CX complaint is that the unit is not completign a wash cycle. I fou d that the the unti is syphoning water back inot the unti . CX has drain hose flat on floor running 15 - 20 ft to a sump pit. I ad vised CX to read page 6 of the owners manuel Minimum diameter for a standpipe drain: 2' (51 mm). Minimumcarry-away capacity: 17 gal. (64 L) per minute. Top of standpipemust be at least 39' (990 mm) high; install no higher than 96'(2.44 m) from bottom of washer. If you must install higher than 96'(2.44 m), you will need a sump pump system. CX to have landlord correct drain system and will call back to iff any further issues continue ."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Edenton, NC 27932
Branden R.
Job Details:
07/18/2023
cx complaint not heating - electric dryer - has power - tumbles - no heat checked unit and found OL on heating element not allowing unit to heat up . replaced element and tco on unit and tested unit is now running as designed .
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Hyattsville, MD 20781
Samuel R.
Job Details:
07/18/2023
cx cpomp;laint unit trip breaker and smoke smell.inspected unit and found unit to be good and all wiring is good.went over everthiung with techline and confirmed unit is good as wall.called safety and got sr#7736887835
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
added touch up paint to the unit where i seen scratches. unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Virginia Beach, VA 23454
Carl A.
Job Details:
07/18/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
completed this job on the June 27th.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fairfax, VA 22033
Richard B.
Job Details:
07/18/2023
"CX complant. Washer loud. Prior diagnosis found unit needs gearcase , slider and also console for stuck key. Installed all and tested unit, After running a DLMS calibration cycle after synching console to control 5 times. Unit is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
found that the door was pushed out a little at the corner. was able to reshape the door so that the corner is not sharp. unit is good to go.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
07/18/2023
"replaced inner door panel, and right side hinge, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
unit needs new freezer door. seal will not stay in the door. parts on order.; ordrng 1 LW10638683 (fc door) and 1 w11178521 (nameplate)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Hanover, PA 17331
Sal R.
Job Details:
07/18/2023
"CX complaint is that the unit is not powering on. I found that unit has the propper 120V's , but the unit will not power on. I rteplaced the control and found that the unit will still not power on , but will enter diag. I removed new control and reinstalled orig.I am ordering 1 encoder board (W11481116) and will use control on return visit. Once the contract is apporved, please have someone form teh office call to set a return date.; ordrng 1 W11481116 (encoder board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
door damaged as well as the cabinet. ordering new door to resolve the issue.; ordrng 1 W11173813 (door)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lancaster, PA 17603
Justin L.
Job Details:
07/18/2023
Cx complaint unit not working. Was able to access unit and verify model and serial. Tested unit and found cooktop worked. Pulled unit out and found live infestation. Ordering control and spark module but do not set return without receipt of exterminator; ordrng 1 W11162730 (spark module) and 1 W11088878 (control) and 1 look (look)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
control panel damaged. part on order.; ordrng 1 W11175576 (control panel)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Manassas, VA 20109
Daniel J.
Job Details:
07/18/2023
dealership unable to open door unsure if is the handle or locks will attemp to open door door now open but dryer still stacked informed customer to contact office when dryer is removed; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WETVK27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"added touch up paint to the unit where scratches were found.; ordrng 1 72017 (touch up paint ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details:
07/18/2023
installed dsi and ignitor tested three blinks when on bake tested roast heated to 300f went to install control screw marks on control used equipment reordering; ordrng 1 w11394663 (control) and 1 8186589 (probe)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
added paint to corners where scratches were present. unit is good to go .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Magnolia, DE 19962
Taylor F.
Job Details:
07/18/2023
Cx complaint is FC drawer not closing properly. Replaced the slides from previpous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
ordering both doors. will install washer when i remove both doors next time.; ordrng 1 w11178521 (nameplate) and 1 LW10638683 (fc door) and 1 w11575716 (rc door)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/18/2023
Cx Complaint is the unit is leaking. Inspected unit and found the bellow has failed and is allowing water to leak out. Replaced and tested unit is working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
replaced the cabinet. unit is good to go.; ordrng 1 W11446916 (cabinet)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW
Near Arlington, VA 22203
Lloyd B.
Job Details:
07/18/2023
Cx complained the unit did not run. Cx was not pushing the filter in far enough. Installed filter and tested and the unit runs without shutting off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
added washers to the fridge to resolve the issue. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Carlisle, PA 17015
Andrew S.
Job Details:
07/18/2023
"Cx complaint is that the unit is now turning on and keeps blinking the red lid lock light. Upon arrival found that the unit was unplugged, I plugged the unit back in and found that the unit was stuck in a cycle and would not advance. I was able to clear the cycle. I then entered into diag and found no error codes. I also ran the diag test and found the unit was able to complete. I also ran the calibration test. I tehn started a normal cycle and verified that the unit was able to fill and progress into wash. Unit is functioning as intneded. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"added touch paint up to the corners where scratches are.; ordrng 1 70217 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
MAYTAG OVEN
Model MGT8800FZ00
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/18/2023
"CX Complaint is the unit upper over is making a strange noise, Inspected unit and could dup issue went in diag and unit has no error codes displays iis dim for some numbers CX has video of unit and it appears the valve is allowing tomuch gas in and when turned off at control didnt want to shut off. Ordering Control and will use valve on return, Unit is LP; ordrng 1 W10878903 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
cabinet is dented. may have caused amaged to gea4rcase. will need a second tech due to location and it being a stacked unit.; ordrng 1 W10596395 (cabinet) and 1 W11454741 (gearcase)
We serviced a
KITCHENAID ICE MAKER
Model KSRS25ILSS03
Near Arlington, VA 22205
Lloyd B.
Job Details:
07/18/2023
Cx complained the unit did not make ice. Inspected the unit and found there was no lights from the optics. Cycled the power and they came on and went out again. Unit needs new optics and ice maker; ordrng 1 W11629974 (optics)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
found that seal will not stay in door due to door being defective. part on order.; ordrng 1 W11575716 (rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Montgomery Village, MD 20886
Julian H.
Job Details:
07/18/2023
"CX complaint about unit making a sound put unit on test mode when i ran test 121 damper sounded very loud Cx confirmed replaced part with VS & working; ordrng 1 WPW10594329 (DAMPER control for restockJH VS), used 1 WPW10594329 (DAMPER for restock JH VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
found outer door warped at the bottom. part on order.; ordrng 1 W11461694 (door outer)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
07/18/2023
"cx complaint unit will not shut off. has to use after market pocket timer. checked unit, unit has 244vac supplied to terminal. element is good, no signs of any thermal events. timer receiving proper voltage but is not rotating. quoted cx for repair. cx unsure about repair atm, unit will need timer WPW10185982 $115.58 if cx calls back"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
ordeirng inner door due to damage.; ordrng 1 W11559689 (inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Earlysville, VA 22936
Kyle A.
Job Details:
07/18/2023
Fc 39Rc 16Compressor running at 95 watts as per spec sheetUnits frost pattern showed unit low on refrigerant. Units compressor is fine. Found unit leaking at lock ring. Redid joints and changed drier and charged unit. Unit is now as designed.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"no issues found with the unit when i looked over it. could not find any damage. therefore, if the cx finds some please have them take a photo so i can order the correct part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bumpass, VA 23024
Kyle A.
Job Details:
07/18/2023
S71162Cx complaint of unit not cooling. Did confirm compressor has bad bearing as per service notice. Orderinging compressor kit.; ordrng 1 W11574734 (Compressor kit) and 2 W11506635 (Coupler)s and 1 2cntss (2cnt ss) and 1 Note (Note)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
dent is located on the cabinet. that part is unserviceable and the dent is not going to cause any issue with the unit running. unit is good to go.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Lancaster, PA 17601
Sal R.
Job Details:
07/18/2023
"CX complaint is that when he opened and closed the door the power failed. I found the propper voltage to the unit. based on CX complaint . I am ordering 1 interlock (W11493414) 2 fuse(W10138793), and 1 thermmostat (W11378281). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11378281 (thermostat) and 1 W11493414 (interlock) and 2 W10138793 (fuse)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
control panel damged.; ordrng 1 w11175576 (mw control panel)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Owings Mills, MD 21117
Drew B.
Job Details:
07/18/2023
cx complaint that unit had been used self clean and left like a film on the bottom of the internal oven.. cx had been out of town for last couple months nd arrived and called in afte rhappneing just month or so out of wrrnty. they will call customer service but todat i called TL spoke to andrew sent pic to txt message to wp sr#7736888237 non repairable costmetic
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
damage to control panel and to the right side of the cabinet. orderin new control panel to resolvve the issue.; ordrng 1 w11175576 (control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Midlothian, VA 23112
Joseph D.
Job Details:
07/18/2023
Replaced door unit ceiling properly no other issues found left temperatures at 0 and 38
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
ordering new rc door. part on order.; ordrng 1 w11575716 (rc door)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Manassas, VA 20109
Daniel J.
Job Details:
07/18/2023
dealership unable to open door unsure if is the handle or locks will attemp to open door door now open but dryer still stacked informed customer to contact office when dryer is removed; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
door dented. parts on order; ordrng 1 w11575716 (rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Frederick, MD 21702
Ricardo S.
Job Details:
07/18/2023
Replaced fan assy.. ran test 3 and 4.. good frost pattern.. cks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
inner door dented and the dispenser is potentionally leakking. parts on order.; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Littlestown, PA 17340
Bernard M.
Job Details:
07/18/2023
"Cx complaint unit won't start. Inspected and found the strike not secured to lid. The side clip which holds it in placed has fragmented and won't stay in. Replaced strike using pre-id parts, lid locks and unit starts cycles. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
both doors have damage. parts on order.; ordrng 1 w11575716 (rc door) and 1 LW10638683 (fc door) and 1 w1178521 (nameplate)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Taneytown, MD 21787
Brian R.
Job Details:
07/18/2023
replaced part and went through tests to reboot unit. checked info and info good. ran dlms then auto test and unit checked. did a quick wash a bit to check unit and stages and functions. unit checks. job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Hyattsville, MD 20785
Dustin F.
Job Details:
07/18/2023
"CX complaint:Unit display not workingInspected unit, confirmed CX complaint. Inspected unit, Confirmed Voltage at wall, got 122v and confirmed all legs of power, polarity, and ground to nuetral. Confirmed all connections sound and good. Buttons on ui make audio ping but have no display. Unit needs new control and ui boards.; ordrng 1 W11549257 (ui board) and 1 W11416373 (appliance control) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Frederick, MD 21703
Ricardo S.
Job Details:
07/18/2023
"replaced parts, ran test mode.. triple valve cks ok"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Edenton, NC 27932
Branden R.
Job Details:
07/18/2023
came out to replace parts on unit disassembled and replace pump and valve on unit . tested and everything tested good . unit is running as designed .
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lovettsville, VA 20180
Ricky E.
Job Details:
07/18/2023
"installed parts, unit will now lock and go into diag.. the unit will now not drain, ckd pump and fnd harness broken at the pump.. will need the lower harness; ordrng 1 w11643701 (lower harness)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Vienna, VA 22180
Christian C.
Job Details:
07/18/2023
"Instal new oven sensor, control-board and cooling fan-tested the micowave oven all works as desinged-tested the oven set to 350 bake pre-heat all works as normal desinged."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Lancaster, PA 17601
Sal R.
Job Details:
07/18/2023
"CX complain t is that the 3rd Flat rack is falling. I found that the left side mount (W11662340) has fragmented. I am orderign 1 LH mount for the top flat rack. part is temp out of stock. Once the part is avalible, please have someone form the office call to set a return date.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS00
Near Newark, DE 19713
Taylor F.
Job Details:
07/18/2023
Cx complaint is unit not sealing proeprly. Tested inspected and verifed complaint. Found the RC doors to be defective. Replaced right gasket from pre id and ordering left gasket. Cannot reschedule at this time.; ordrng 1 W10830289 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlottesville, VA 22902
Eric F.
Job Details:
07/18/2023
"Confirmed cx complaint unit not cooling properly. Unit was overcooling initially, cx reports underooling issue occured since last tech visit. Found unit not defrosting properly. Ran diagnostic, unit thermistors passed diagnostic, bi-metal reading closed. Ordering bi-metal harness and control. Cx to thaw unit 24 hours before return visit.; ordrng 1 W11566475 (harness) and 1 W11670354 (control) and 1 W11567938 (UI)"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ00
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
07/18/2023
"cx complaint frost build around door seal, checked unit, come to find frost build on rail slides not allowing fc door to closor open as designed. cleared frost build, verified tracks are good. unit working as designed. cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Edenton, NC 27932
Branden R.
Job Details:
07/18/2023
"cx complaint unit not cleaning dishes , checked unit and found heating element shorted out with burn marks . tested unit and found sump will need to be changed unit cycling but not alot of pressure at all. made sure spray arms are clear and not clogged everything checked good other then pump and element. advised cx i will be ordering heating element for repair along with pump just in case . advised cx to not run unit cause of element being shorted out and burnt up unit has plastic tub no marks from element on tub . ordering all parts for repair. marking pump as will use on return sense element needs to be replaced and it is burnt up dont want cx running unit with new sump with bad element . ordering all parts .; ordrng 1 W10518394 (heating element) and 1 W11025157 (pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB3
Near Chesapeake, VA 23320
Zachery R.
Job Details:
07/18/2023
"replaced mag, cap, diode, and transformer, tested, unit working as designed. advised cx to have exhaust on house repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Yorktown, VA 23690
Orbie
Job Details:
07/18/2023
cx complaint unit has flattened plug. verified complaint. replaced plug. unit worlking as designed.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"added touch up paint to the dryer anywhere scrathces were visible. unit is good to go.; ordrng 1 72017 (touch up paint ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Middletown, MD 21769
Ricardo S.
Job Details:
07/18/2023
"Cx complains that the door falls down, inspected unit,t he spring on the right side is out of place. sprin back in palce, unit tested several times with cx and door works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
ordering freezer door; ordrng 1 lw10638683 (fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Camden, DE 19934
Taylor F.
Job Details:
07/18/2023
Cx complaint is unit not dispensing water. Tested inspected and verifed complaint. Found the wire going to the valve to be depinned where it goes into the cabinet. Corrected pin and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
rc door damaged. part on order.; ordrng 1 W11575716 (rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricardo S.
Job Details:
07/18/2023
"Cx complains that the untt not cooling at all, inspected unit, the compressor not working, inverter board receives 120vac, black to white wires, but the red and black 0vdc.. faulty inverter.. order part; ordrng 1 w11573593 (inverter box)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"added touch up paint to the corners where scratches were present.; ordrng 1 72017 (touch up paint ar vs), used 1 72017 (touch up paint ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
07/18/2023
Bottom door seal replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
"added touch up paint to all visible scratches. unit is good to go.; ordrng 1 72017 (touch up paint ar vs), used 1 72017 (touch up paint ar vs) from stock"
We serviced a
KITCHENAID ICE MAKER
Model Kuix535hpa00
Near Timonium, MD 21093
Drew B.
Job Details:
07/18/2023
was able to replace dryer with van stock dryer not that not access dryer ordered.. held vac @29 in for 24 mins and then filled to 6.00 of 134a. and evap started getting frozen but bc of install issues still had to turn off called and left voicemail on number to infrom whats going on i couldnt find anyone in house to speak with afterwards.. needs ran for 24hours to see if production is occuring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
unit needs a new door. seal is not able to stay in the door. parts on order.; ordrng 1 w11575716 (rc door)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Purcellville, VA 20132
Ricky E.
Job Details:
07/18/2023
"the unit at last service would fill, at this service the valve wouldnt open and has power... need parts...; ordrng 1 w11434044 (inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
unit damaged on control panel and cabinet. parts on order.; ordrng 1 W11175576 (control) and 1 W11446916 (cabinet)
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Purcellville, VA 20132
Ricky E.
Job Details:
07/18/2023
"installed harness and fuse, unit cks ok.."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
damage is located on control panel. parts on order.; ordrng 1 W11175576 (control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Purcellville, VA 20132
Ricky E.
Job Details:
07/18/2023
"temps ff 37, fzr 1... at the time of service the unit was making ice and cooling... customer stated that the unit stopped freezing and stopped making ice, but less than 24 hours later the unit was freezing and making ice.. will order and replace the control..; ordrng 1 w11524469 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
duplicate ticket to 690923. added notes on there. door on order.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Hill, VA 20141
Ricky E.
Job Details:
07/18/2023
"4-3 customer stated that the unit wasnt washing.. verified issue and fnd a wash motor code.. tested the wash motor and the wash motor shows 7.5ohms. the spec for the motor is 5-15ohms, so the motor cks as good... ordering the control and will have the sump just in case... the units fill circuit is working and the unit fills with waster..; ordrng 1 W10906428 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/18/2023
ordering freezer door; ordrng 1 LW10638683 (freezer door)