We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Lancaster, PA 17602
Justin L.
Job Details: 05/08/2023
As per previous tech was able to access unit and when I went to replace part found that it was too long and didnt fit. Compared parts and contacted MX. Reordering part and once in office will need to set return; ordrng 1 W11650660 (heater assembly)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Salisbury, MD 21804
Michael E.
Job Details: 05/08/2023
"CX complaint: no heat. Tested and verified complaint. TCO, fuse and element all passed tests. Centrifugal switch in motor is working. At terminal block and receptacle im getting 120, 120 and 240vac but at heater im getting 120, 120 and 0vac when unit is running. Ordering wire harness, control and timer. Scheduled return visit for 5/16 AM; ordrng 1 W10640707 (harns-wire) and 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Harrisburg, PA 17103
Fred G.
Job Details: 05/08/2023
i was able to access unit and replace drain hose as per previous visit. tested unit and found unit now checks good. d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Stafford, VA 22554
Robert W.
Job Details: 05/08/2023
Replaced damper and unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Louisa, VA 23093
Kyle A.
Job Details: 05/08/2023
Found leak on output of compressor. Changed compressor and drier and charged unit. Unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Hanover, VA 23069
Thomas B.
Job Details: 05/08/2023
"Cx states unit is not removing water from clothes ran through test mode no error codes and the tub is spinning properly getting to the high speed max spin verified unit is draining water and sucking air ordering the control, stator and Rotor For return visit, Will Need 2 Technicians For Repairs ; ordrng 1 W11354541 (Stator) and 1 W11314361 (rotor) and 1 W11583890 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near ,
Thomas B.
Job Details: 05/08/2023
Removed and replaced the console tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Essex, MD 21221
Dustin F.
Job Details: 05/08/2023
"Cx complaint: Only drying during heavy cycleInspected, confirmed complaint. FOund UI Not operating properly. Replaced ui with pre id tested unit.. unit working as intended"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/08/2023
"Confirmed cx complaint unit F6E8 error, microwave ACU lost communication. Quoted cx for replacement ACU and microwave control, cx paid in full.; ordrng 1 W11325786 (microwave acu) and 1 W11179310 (acu)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Owings Mills, MD 21117
Brian R.
Job Details: 05/08/2023
cx complaint is with door gaskets on both doors and they come off or out in some spots. checked over unit and saw where gaskets were not seated in all the way. pushed in to you felt them go in channel and opened and closed doors a bunch and they stayed in place. not a big lip to slide in grove. believe it just was not seated in all the way. replaced both gaskets and heated to form. advised cx to leave doors shut now for the next 20 30 min to let gaskets cool and firm up. un it might need silicone or a sealer to help keep gaskets in. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Arlington, VA 22206
Lloyd B.
Job Details: 05/08/2023
"Cx complained the ice maker leaks. Inspected the unit and found when the ice maker calls for water, the valve does not shut off and water continues to fill IMA. Unplugged the unit and it still filled, turned off water under the sink. Unit needs new water valve; ordrng 1 WPW10341320 (water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean City, MD 21842
Michael E.
Job Details: 05/08/2023
CX complaint: no ice. Tested and verified complaint. Inlet tube was frozen. That makes 2 years in a row unit inlet tube freezes up when apartment is winterized and IM turned off. Unit is now working properly. CX paid 120.00 on CC for service. Job is complete
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Spotsylvania Courthouse, VA 22551
Kyle A.
Job Details: 05/08/2023
Cx complaint of unit not draining properly. Did confirm and found unit draining into a stand pipe at floor level. Any time the unit fills it runs right out of the unit. Advised cx to extend pipe up several feet.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Kent, VA 23124
Orbie
Job Details: 05/08/2023
cx complaint light stays on. verified cx complaint. unit needs control board to complete repair. ordering all parts needed to complete repair.; ordrng 1 W11342846 (control) and 1 W11333816 (ctrl) and 1 W11184551 (panl-cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Yorktown, VA 23693
Lucas R.
Job Details: 05/08/2023
"isolated high side, pressurized from drier, replaced drier, pressurized through cap tube, vacuumed 20 min, charged, pressures -3'L, 90H, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ocean View, DE 19970
Frederick R.
Job Details: 05/08/2023
Upon inspection I pulled unit up and it started working. Inspected harness and found short at connector going to drain pump. Ordering lower harness and returning with drain pump. Harness will be shipped direct to CX. Cannot reschedule at this time; ordrng 1 W11643701 (lower harness)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Winchester, VA 22601
Ezra M.
Job Details: 05/08/2023
"not cleaning dishes properly. unit storing error f7e1, wash motor failure, replaced wash motor assembly, ran diag cycle, working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Beaverdam, VA 23015
Thomas B.
Job Details: 05/08/2023
Cx complaint lid will not lock found strike snapped removed and replaced tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Greencastle, PA 17225
Drew B.
Job Details: 05/08/2023
arived and unit was dented basly on left side of door reordering the fc door cx will callwhen in to reschd again .; ordrng 1 w11566705 (fc door)
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Berlin, MD 21811
Michael E.
Job Details: 05/08/2023
Replaced UI harness as per previous diagnosis. Tested unit and UI did not light up. Tested at receptacle and im getting 120vac on one leg but nothing on the other. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Belcamp, MD 21017
Neil H.
Job Details: 05/08/2023
REPLACED THE CONTROL SOUNDS CAN BE HEARD NOW AND OVEN AND CONV. FAN GOOD.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Vienna, VA 22182
Christian C.
Job Details: 05/08/2023
"Cx complaint LF burner does not ignite. Inspected unit LF burner does not ignite. Found oriface is clogged with debris. Tried to clear out but still clogged. Ordering burner caps, burner heads, and LF oriface assembly.; ordrng 1 W11445312 (burner caps) and 1 W11662377 (burner heads) and 1 W11445309 (LF oriface assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Thurmont, MD 21788
Drew B.
Job Details: 05/08/2023
cx complaint that nit is not going through cycle and thinks lid is issue. when arrived foudn pump to be running with no lights. i ran unit reclaibration and auto test and the unit is functional now no issues when going through cycles agiattion spinning draining.. locking. the unit is functional and infromed cx on issu and what was done today... unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17404
Sal R.
Job Details: 05/08/2023
"CX complaint is that the unit will not opperate. I found that the unti has a F5E3 error code. I ran several test cycle and calibrations and found the lid lock to be clicking and no advance through the cycles. I am ordering 1 lid lock (W11513248) and 1 control baord (W11513246). Once the parts are avalible, please have somoene form the office call to set a retun date.; ordrng 1 W11513248 (lid lock) and 1 W11513246 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23322
Carl A.
Job Details: 05/08/2023
replaced freezer dor gasket tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Eldersburg, MD 21784
Marc M.
Job Details: 05/08/2023
"cx complaint unit making a loud unusual sound during cycle. inspected unit and found shipping bolts removed, basket spins freely and drain pump and valves operating as normal. cheecked diagnostic entry and found error f5e2. ran auto test 12 and unit completed cycle with no issues. unit reached high speed spin wiithout and hesitation. unit will still require door lock to address f5 error.; ordrng 1 W11565030 (door lock)"
We serviced a
WHIRLPOOL WASHER
Model NFW7200TW
Near Washington, DC 20007
Samuel R.
Job Details: 05/08/2023
installed part.tested unit and found door latch to be bad.unit will need a new door latch WP8182634 12 tribles cx still owes labor; ordrng 1 WP8182634 (door latch)
We serviced a
KITCHENAID WINE CELLAR
Model KUWS24RSBS24
Near McLean, VA 22102
Christian C.
Job Details: 05/08/2023
Arrived at house. Talked to cx about service call fee and cx denied service.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Ashburn, VA 20147
Ricky E.
Job Details: 05/08/2023
"customer stated that the unit was squeeling. verified issue and replaced the idler and belt, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Springfield, VA 22153
Jason A.
Job Details: 05/08/2023
Update MS & POP. CX complaint FRIDGE FC door not closing & frost inside. Found rails gummed up with frozen lube. Wiped off lube & leaned unit back. Found FC LED not working & FC door rust. Heated switch & blew out water . LED is now working. FC door rust > JJ; ordrng 1 13109217SQ (FC door SS)
We serviced a
KITCHENAID RANGE
Model KDRU783VSS03
Near Marshall, VA 20115
Daniel J.
Job Details: 05/08/2023
replaced smaller oven control and left and right hinge to larger oven door light turning off and smaller oven able to start heating no errors while heating
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Mechanicsville, VA 23111
Orbie
Job Details: 05/08/2023
"installed icemaker. tested working as designed. while there, cx also explained his bottom drawer was freezing the food in the bottom two drawers. 37* in drawer, unit set to 37* called techline to document. spoke with Andy. advised to put temp to 38*, and to replace diffuser. also found shelf not butting up to diffuser causing air to leak and potentially also cause the freezing in drawer. unit needs complete drawer with the baffle piece and diffuser to complete repair.; ordrng 1 W10775715 (diffuser) and 1 W10884291 (pan-crispr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/08/2023
"CX Concern the unit dripping after using water dispenser , cx ran multiple pitchers of water through dispenser after last repair .. still dripping. found a little water on ceilling of rc, noticed the dual valve that was replaced failed , tab on IM line where it secures at valve cracked and allowing air in system. needs new dual valve; ordrng 1 WPW10341329 (dual valve)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Winchester, VA 22603
Ezra M.
Job Details: 05/08/2023
"no issues with rollers, unable to level unit due to overhanging cabinet. reversed door swing."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM6
Near Vienna, VA 22180
Christian C.
Job Details: 05/08/2023
Installed water valve and filter head. Tested dispenser water is coming out. No extra drips.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Afton, VA 22920
Danny R.
Job Details: 05/08/2023
cx complait not heateing also the control wasnt giving out power replaced control and also found fuse and heater out replaced all checkwsok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Simon
Job Details: 05/08/2023
CX COMPLAINTS refrigrator both side door squeaking noise .UNIT door checks and LUBRICATER with silicone lube .unit door tested .no SQUEAKING noise .SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 05/08/2023
Cx complaint is that the unit is leaking when running. Upon arrival I ran the diag cycle and was unable to to replicate the leak. i also ran a good portion of a 1 hour quick wash and was still unable to replicate. I then removed the outer door panel and found no evidence of leaking at the dispenser or vent fan. I did find an excessive amount of suds in the unit after the diag cycle. I informed the cx of proper loading instructions and detergent usage. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23234
Joseph D.
Job Details: 05/08/2023
Unit with failed infinite switch. Replaced and checked all elements. Unit now working properly
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Bristow, VA 20136
Richard B.
Job Details: 05/08/2023
"CX complant. Fridge door wswitch sometimes works. Inspected unit and found door switch sometimes hangs and dosent actuate. Found door gasket on right door deterorating due to being defective, Ordering gasket, Dood switch appears to be foamed in place, Heated door swithch with heat gun for a few minuets and will use on return visit if needed when installing door gasket . In stock , further work needed. RB; ordrng 1 W10830046 (gasket) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Columbia, PA 17512
Justin L.
Job Details: 05/08/2023
Cx complaint unit not heating in oven but cooktop working. Was able to access unit and verify complaint. Checked all connections and found gas valve connections not seated properly. Secured and tested unit now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH08
Near Gaithersburg, MD 20886
Brian F.
Job Details: 05/08/2023
"Cx states FC door gasket coming off, inspected and confirmed. Re-installed RC and FC gaskets fully into channels, agressively oppened both doors multiple times to make sure gaskets remained installed. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS01
Near Arlington, VA 22205
Lloyd B.
Job Details: 05/08/2023
Cx complained of lighting problems. Inspected the unit and found a few led's are out. Installed new led's and all lights now work. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Forest Hill, MD 21050
Neil H.
Job Details: 05/08/2023
REPLACED ALL 12 LEDS UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fairfax, VA 22033
Richard B.
Job Details: 05/08/2023
"CX complant. Food freezing, Prior diagnosis found unit needs a cover after installing other parts, Installed and working as designed , Job completed, RB"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS03
Near Forest Hill, MD 21050
Neil H.
Job Details: 05/08/2023
"CX COMPLAINT F2E1 STUCK KEY CONSOLE NEEDED CX PAID IN FULL $1,439.34; ordrng 1 W11236885 ( CONSOLE)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Gaithersburg, MD 20882
Brian F.
Job Details: 05/08/2023
"Housing on new W11614513 was broken, installed new valves on old housing. Cx had W10734521 shipped to them, installed splutch that was shipped to cx. Installed control board, calibrated, ran auto test, and started wash cycle. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Rockville, MD 20852
Roberto I.
Job Details: 05/08/2023
"CX complaint vibrations and long time to finish a cycle.Ran test mode, no errors. Suspension ok. Ran a test cycle and then manual spin. The unit worked normally. Inspected bottom and hoses. I weas unable to replicate any issue, the unit worked as designed to me"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Chesapeake, VA 23325
Carl A.
Job Details: 05/08/2023
"replaced control board tested unit works as designed,noted in lower left hand side of cabinet that there is a dent in cabinet pior to installing the control board"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Washington, DC 20001
Sherwood
Job Details: 05/08/2023
cx complaint was vent melted. found vent melted top. i did test unit and heating components and everything was working designed. client did not want to pay for part.
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Frederick, MD 21702
Justin S.
Job Details: 05/08/2023
cx says they have long dry times. tested the unit and its spinning blowing bbut not heating. found the unit is not hooked up to gas. no gas hookup in any walls. spoke with the cx and the contractor about no gas hook up. the unit is now giood
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Baltimore, MD 21217
Emmanuel R.
Job Details: 05/08/2023
Replaced ignitor and tested unit. Preheated unit to 350and 450. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Alexandria, VA 22307
Jason A.
Job Details: 05/08/2023
"CX complaint FRIDGE cabinet above unit wont open after last service. FC items are not freezing. Adjusted installation so cabinet doors has room to open. Logged last 6hrs temps 02-1 RC MAX46, 02-2 RC AVG42, 02-3 RC MIN41, 02-4 FC MAX2002-5 FC AVG16, 02-6 FC MIN18. Check for UV dye, Test 11-100% low side 20psi, hi side 160psi 200W. Equalise pressures high & return lines sweating. Looked for UV dye pulled RC evap cover. Ran test 10 & RC evap is forming frost pattern during step 3 & step 5 See SDpics. 2Tech3CountSealSyst > JJ; ordrng 1 LOOK (LOOK) and 1 2Tech3CountSealSyst (2Tech3CountSealSyst) and 1 W11553229 (RC evap) and 1 W11553229 (compressor kit) and 1 W10545670 (valve body)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dundalk, MD 21222
Dustin F.
Job Details: 05/08/2023
"CX complaint: long dry timesInspected unit, confirmed CX complaint. unit heats but doesnt dry clothes. used Vent tester from van stock and confirmed CX has clogged vent or venting issue. Advised cx to get vents cleaned.; ordrng 1 w11224254 (Vent Tester (DF VS)), used 1 w11224254 (Vent Tester(DF VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD 20882
Marc M.
Job Details: 05/08/2023
complete no cool upon arrival. unit plugged in and powered on but no cooling. checked guages pressures and found 28 inch vacuum on low side and 0psi high side. unit still leaking 134a. will need 3 count ss service again. scheduled for friday 5/12 with office.; ordrng 1 W11492867 (evap rc) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dundalk, MD 21222
Dustin F.
Job Details: 05/08/2023
"CX complaint: long dry timesInspected unit, confirmed CX complaint. unit heats but doesnt dry clothes. used Vent tester from van stock and confirmed CX has clogged vent or venting issue. Advised cx to get vents cleaned.; ordrng 1 w11224254 (Vent Tester (DF VS)), used 1 w11224254 (Vent Tester(DF VS)) from stock"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Rockville, MD 20850
Brian F.
Job Details: 05/08/2023
"Installed thermal fuse, powered on unit, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Rosedale, MD 21237
Dustin F.
Job Details: 05/08/2023
"Replaced heater harnass and thermistor, tested unit. unit cooling and defrosting good. Noticed alot of frost from what i suspected a void in cabinet. contacted WP TL and spoke to RICH, he assured no issue with cabinet and gave me "
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near California, MD 20619
David J.
Job Details: 05/08/2023
"F10e4 diverted cam find home F8E4 over float F9e2 drain motor electrical problem CX complaint customer was using unit and it stopped in the middle of a wash cycle and started beeping. Arrived today and inspected unit. Found three error codes above cleared air codes and ran test cycle unit completed test cycle found no leaks and all components were working properly. Inspected drip pan and found no residue of soap or marks of water in pan. Under unit was very dusty and showed no signs of water leaking. Tested unit twice on a normal cycle just to make sure unit was working properly and it was, checked for error codes again and found none. Explain to customer to use the unit normally and make sure they do not wash the dishes before placing them in dishwasher. While in test cycle, I found a lot of suds and I had no soap in the unit. CX stated his family could have possibly left dish soap on them before putting them in unit. unit is working as designed job complete . Cx paid in full"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Woodstock, VA 22664
Ezra M.
Job Details: 05/08/2023
"installed gearcase, belt actuator and drive pulley, tested unit, sounds normal. left all parts but actuator with cust."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Fairfax, VA 22030
Simon
Job Details: 05/08/2023
CX complaints dryer console not respoding (not function)AIG contract PARTS OVER 175 .SZ; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Baltimore, MD 21216
Emmanuel R.
Job Details: 05/08/2023
"Cs unit is not working , confirmed complaint. I found the fuse has blown replaced the fuse from V/S , now the unit starts for 10secs and stops, noticed the door striker and frayed inside the inter lock (See pics). Unit needs a door and interlock also another fuse incase it blows again.; ordrng 1 looklook (Pop on file 07/08/22 on reciept, see pics.) and 1 W10893437 (door) and 2 W11197766 (interlock)s and 1 W10138793 (fuse), used 1 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Frederick R.
Job Details: 05/08/2023
CX complaint is WM leaking inside. Inspected unit and found cole water valve completely caked with sand. This cause the valve to leak. Replaced inlet valve from pre-id. Retested unit nd it is now working as designed. Job is complete. CX has no email address; ordrng 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 05/08/2023
Per previous diag I was able to access and replace the dispenser. I then tested the unit with the outer door off and found that it is funcctioning as intended without any leaks. Job complete.
We serviced a
MAYTAG FREEZER
Model MFI2569YEB0
Near Baltimore, MD 21213
Emmanuel R.
Job Details: 05/08/2023
"Replaced drip pan. Found freezer is buidling frost again. The door gasket isnt sealing and rails are binding,they are tough to slide. Ordering door gasket and rails.; ordrng 1 WPW10436253 (gasket-fip) and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Brian R.
Job Details: 05/08/2023
"came out to replace parts and checked over unit. took drawers out and more parts bad as well as bottom of fridge is a sheet of ice again. checked all service pointers and checked over unit. unit needs more parts as well as well wrote up as non repairable before by prier tech. cleared ice and went over unit with them and ordered parts needed. as soon as parts are in and if approvaal is given office will schedule.; ordrng 1 W10717570 (Cover, Crisper) and 1 W10619951 (Service Kit) and 1 W11457241 (Evap Drain Pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Parkville, MD 21234
Shane M.
Job Details: 05/08/2023
cx complaint the unit RC doors arent sealing. cx used to older style fridge. advised cx if temps change or if you see condensation build up. doors are sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Stevensville, MD 21666
Taylor F.
Job Details: 05/08/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. On arrival found unit empty with no charge. Replaced RC evap and compressor from pre id. Pressure tested and had no leaks. Refilled with 4.50oz of 134A. Unit is now working as designed. Instructed cx to give unit 24 to 36hrs to cool down. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Parkville, MD 21234
Shane M.
Job Details: 05/08/2023
cx complaint the unit isnt spiining found error code for drive motor. found loose connection to motor. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20017
Samuel R.
Job Details: 05/08/2023
cx complaint unit upper rack keeps falling.inspected unit and could confirm complaint.found adjuster broken.unit will need a rack adjuster kit W10712395 100 tribles; ordrng 1 W10712395 (adjuster kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21704
Marc M.
Job Details: 05/08/2023
unit unplugged at time of arrival. plugged unit in and unit powered on as nromal and neither turntable nor cooking cycle were running independantly as described in previous notes. did notice however that the interior cavity lights stayed illuminated contacted techline again since todays issue was different than the prvious description. updated doc. replaced control and tested. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Chesterfield, VA 23832
Chris B.
Job Details: 05/08/2023
replaced ordered parts will need trim to complete repair WPW10231485; ordrng 1 WPW10231485 (trim)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rockville, VA 23146
Thomas B.
Job Details: 05/08/2023
Cx complaint of strike and dispenser issues removed and replaced cx recorded a video of squealing / Grinding when unit is coming to a stop from spin ordering clutch and slider for this issue. ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 05/08/2023
Cx complaint the unit is getting off balance. Entered diag and found error codes F0E9 off balance pause and F0E5 off balance load. Inspected the legs and found the 2 front legs unlevel with floor. Re-adjusted legs and informed cx of the uneven floor the unit sits on. Ran test and when unit was in high speed spin the unit didn't shake or wobble. Contacted TL and documented and unit runs as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brandywine, MD 20613
Shane B.
Job Details: 05/08/2023
installed tub. tested unit for cx. unit is working as designed and did not leak.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21212
Shane M.
Job Details: 05/08/2023
cx complaint the unit handle fell off. can confirmed. installed handle & tighten screws. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 05/08/2023
"Unit had a leak at the evap, cut into system and it was empty. Replaced evap , held a -29vaccum.Filled with 4.27oz r-134a. Unit is now buidling frost pattern.Advised allow 24hrs for temps to drop. Unit is now working properly."
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS00
Near Middle River, MD 21220
Dustin F.
Job Details: 05/08/2023
"cx complaint: RC not cooling Inspected unit, confirmed complaint found 2 degrees fc and64 sdegrees rc. Went to back of unit, ohmed out RC thermistor at P81-1 and P8-2 and thermister read 1136miliohms.Unit needs new RC thermistor.; ordrng 1 W10316760 (RC Thermistor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Columbia, PA 17512
Justin L.
Job Details: 05/08/2023
Cx complaint unit not draining. Arrived to find F9E1 error. Cleared water and removed pump to find that the blades broke off and bound up the pump causing issues. Cleared blades and replaced pump with pre-id. Tested unit and unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model PYE1000AYW
Near Denver, PA 17517
Cody H.
Job Details: 05/08/2023
"CX complains unit is not turning on. Found thermal fuse to be reading O.L. thermostat reads 0 ohms, and heating element reads 11 ohms, Found unit vent to have excessive build up which will have to be adress prior to setting up return visit. Unit will need thermal fuse for return.; ordrng 1 LA-1053 (thermal fuse kit)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Parkton, MD 21120
Brian R.
Job Details: 05/08/2023
cx complaint is unit runs and heats just the drum wont turn. units O-O-W and she knows. tested and checked unit to find belt broke. replaced belt and ran unit and unit now checks. job complete. no service and office took payment in full.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Richmond, VA 23225
Chris B.
Job Details: 05/08/2023
replaced motor and blower wheel tetsed unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
John P.
Job Details: 05/08/2023
Checked unit found wire not seated on hot valve seated wire tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Shawn D.
Job Details: 05/08/2023
tried to find unit with maintance and he brought me to 307 to find serial number is different and via ticket on unit sayung ui is being ordered. cx will call back when finds unit
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW00
Near Vienna, VA 22180
Christian C.
Job Details: 05/08/2023
Installed water valve. Tested unit water is now strong. Ran through diag cycle. No issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Frederick, MD 21703
Justin S.
Job Details: 05/08/2023
replaced the right refrigerator door seal and used heat gun to seal to the cabinet. the unit is now good
We serviced a
KITCHENAID OVEN
Model KESA907PSS02
Near Falls Church, VA 22041
Lloyd B.
Job Details: 05/08/2023
Cx complained they cannot turn the unit off. Inspected the unit and found all the buttons work except the off. Unit needs new switch membrane; ordrng 1 WP9756595ES (switch membrane)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23606
Justin W.
Job Details: 05/08/2023
cx complaint unit not drying. checked unit to find no airflow. removed ductwork to find water. at cx request let water drain onto basement floor. cx sweeped water to drain. tested unit has better airflow and is heating. advised cx to have vent inspected and cleaned. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Fairfax, VA 22032
Simon
Job Details: 05/08/2023
"CX complaints knocking burning RUBBER SMELL unit checks all rollrers ,belt and heating element works as desgined dryer vent was disconnected CX he calls contracters to connect it .SZ"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/08/2023
"upon arrival thermistor in range at 47k ohms, heated water, resistance 27k ohms, replaced control, leveled, calibrated, filled on bulky, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21703
Justin S.
Job Details: 05/08/2023
cx says the ice maker has stopped working and they think the refrigerator is starting to warm up. refrigerator temp is 50f and set to 37f. freezer temp is 12f and set to -2f. lots of frost on the evaporator cover for both the refrigerator and the freezer. the freezer door is very hard to open and close. ran test 38 and the unit is heating with the element. right pantry drawer is not closing completely and allowing air into the refrigerAator just like the freezer.; ordrng 1 WPW10625069 (bracket) and 1 WPW10625070 (bracket) and 1 W11397195 (slide) and 1 W11409809 (slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/08/2023
"cx complaint unit not cooling, checked unit found leak at copper sleeve from yodel loop to condensor, repaired leak, pressurized 140 psi nitro, pressure held 20 min, vacuumed and charged, pressures at 0 L, 125 H, frost forming, called techline spoke with steve to document, unit working as designed. "
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Shawn D.
Job Details: 05/08/2023
"cx complaint unit is no longer turning on again. inspected unit and conifmred unit is no longer turning on. removed door panel and checked dc voltage to ui and had none, grabbed pre id control and installed and tested and now unitt is turning on with no issues. ran service cycle and went through fine. unit is good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW06
Near North Bethesda, MD 20852
Roberto I.
Job Details: 05/08/2023
"CX complaint during 15 minutes cooking, the motor made a louder noise and then stopped making noise, the unit stopped, but the display was always on. The complaint was unclear and the cx not very collaborative. Ran several short cooking cycle with water. The unit worked as designed, the sound was normal, the mag cooling fan ran all the time. I asked the cx to cook something for 15 minute, but she didn't want to. I was unable to replicate any issues, the unit worked as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Colonial Heights, VA 23834
John P.
Job Details: 05/08/2023
"CX complaint unit leaking checked unit found bellow not sealing replaced tested working as designed.; ordrng 1 W11314648 (Below JP/VS), used 1 W11314648 (Bellow JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WTW5100HC3
Near Vienna, VA 22180
Christian C.
Job Details: 05/08/2023
Cx complaint of frost in FC section. Inspected unit and found frost at the top of FC section. FC door not sealing properly at top left of door. Tried to heat up gasket but still not complete seal. Explained to cx parts needed to repair but cx did not want to have unit repaired. Cx had unit replaced already before. Advised to contact customer service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Shenandoah, VA 22849
Danny R.
Job Details: 05/08/2023
door gasket is wharped and leaking intermition will need door gasket; ordrng 1 W11664713 (door gasket)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, DC 20016
Shawn D.
Job Details: 05/08/2023
cx complaint unit is making a noise maybe 1 or 2 times a day for about 15 seconds. inspected unit and is running and no noise freezer is at 0 degrees. unit turned off and started going through defrost. called techline spoek to chris documented issue and said i have to hopefully get the unit to make the noise or have cx record noise . dumpred ice and ice maker started moving and makes a the whinning noise cx was talking about. ordering ice maker for return; ordrng 1 W11646196 (icemaker) and 1 look (look)
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Alexandria, VA 22301
Lloyd B.
Job Details: 05/08/2023
Cx complained the units microwave did not come on. Inspected the unit and found that all of the door switches have less then 1 ohm and the fuse as well. The thermostats have less then 1 ohm as well. Reassembled the unit and tested and it now powers on and heats. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Faber, VA 22938
Eric F.
Job Details: 05/08/2023
Confirmed cx complaint fridge gasket tearing. Ordering gasket. Cx paid in full.; ordrng 1 W10830162 (gasket-fip)