We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 07/18/2023
"replaced tub ring, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHGXLB00
Near Centreville, VA 20120
Christian C.
Job Details: 07/18/2023
Cx complaint unit does not dispense water or ice. Inspected unit found no power going to valve or auger motor. Dispenser switch assembly no longer being made. Cx paid for service call.
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Vienna, VA 22182
Jason A.
Job Details: 07/18/2023
CX complaint FRIDGE bins not closing or lining up. Found scroll cover (2) not pushed back & locked in to pins (8) Checked evap & frost patterns are good. Test bins & shelf suports are installed correctly. CX tested & checked bins > JJ
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Bowie, MD 20721
Dustin F.
Job Details: 07/18/2023
"Upon arrival, Went over OOW pricing with CX, He said he was unaware of charges and declined service. No charges required, no work done.; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Herndon, VA 20171
Richard B.
Job Details: 07/18/2023
"CX complant. Buttons dont respond and leaking. Inspeted unit and found stuck key error code , Door switch error code and saturated insulation on left side of unit, behind door. Advised to not use until a lower door seal and UI can be installed . Believe water is being forced out on left side , No leaks from dispenser . Further work needed, RB; ordrng 1 W10909089 (seal) and 1 W11162732 (console)"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Reston, VA 20190
Richard B.
Job Details: 07/18/2023
CX complant. No ice . Prior diagnosis found unit needs main control board. Part sent to customer is a UI but marked as a bontrol board. Installed and then checked part numbers. Reordering correct part number. Not in stock. Further work needed. RB; ordrng 1 w11568810 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clinton, MD 20735
Sherwood
Job Details: 07/18/2023
cx compolaint not agitating. arrived put unit into service diag and did low spin high spin test. checked harness for continuity. nd it was good replaced actuator. unit is now working correctly repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hughesville, MD 20637
Shane B.
Job Details: 07/18/2023
cx complaint is the lights in the top of the RC sections being out. confirmed complaint. lights in middle drawer and FC sections work. 1 LED in the RC light module is out causing the rest to be very dim. unit will need a new module. ordering part.; ordrng 1 W11527432 (LED light module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vienna, VA 22180
Jason A.
Job Details: 07/18/2023
CX complaint FRIDGE RC items are freezing. Previously found weak frost pattern FC evap. Compressor runs constant & some cold air creeps to RC causing items to freeze. Very little R600 in system. Install couplers & drier. Filled with 140psi & check for leaks with soapy water & waited if gauge needles moved. > JJ; ordrng 1 W11595220 (Control)
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAW3
Near Centreville, VA 20121
Demonte S.
Job Details: 07/18/2023
Inspected the unit. Found that the cx is saying that all 4 Burners started to click after cooking. Checked all the Burners. Cx has spilled something on two of the Burners. Removed the spills. Tested the unit. No clicking when you is sitting without turning the knobs. Unit is working as Designed. ( Please see Sd Pictures if any questions.) ; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Palmyra, VA 22963
Kyle A.
Job Details: 07/18/2023
Cx complaint of unit rattling. Did confirm and found part of copper tubing rubbing on compressor. Adjusted tubing and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near East York, PA 17402
Fred G.
Job Details: 07/18/2023
cx complaint unit is leaking from bottom of door. Inspected unit and found leak is coming from door gasket. I was able to replace door gasket and found unit now checks good.; ordrng 1 looklook
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/18/2023
"Cx complaint is the unit isnt cooling. Inspected unit and found the RC evap frosted over defrosted and found the themistor is mis reading causing RC to over cool, Ordering RC thermistor; ordrng 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Stafford, VA 22554
Robert W.
Job Details: 07/18/2023
CX Complaint is the hood fan not working. Inspected unit and found the hood fan not coming on pulled unit and found the installers used screws to long and is jamming the fan from spinning replaced screws and unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Westminster, MD 21158
Brian R.
Job Details: 07/18/2023
cx complaint is fridge side does not seem cold as well as water out door does not seem cold. he has both sections turned all the way down. took temp readings of -7 in freezer and 37 in fridge. tested and checked unit. temps in range and unit packed right and has gap in back besides the upper lower shelf and had a rubber trim piece that covered from back of shelf to wall and air flow could not drop past. lower drawer was warmer. removed piece and advised cx to give unit the next couple days and see if water gets colder. also advised that unit may only hold 2 cups of cold water before water temp starts to go up to house water temp. unit checks as it is. job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Oakton, VA 22124
Jason A.
Job Details: 07/18/2023
CX complaint COOKTOP burners low flame / no asdjustment to flame size. Replaced regulator & parts. Checked pressures right at orifice & now getting close to 7 WC. Test all burners. CX also tested burners. NO GAS LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Baltimore, MD 21209
Drew B.
Job Details: 07/18/2023
replaced and allow time to seal cleanly and checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Severn, MD 21144
Alexander D.
Job Details: 07/18/2023
"cx complaint hole melted in waveguide cover. inspected unit and verified complaint. took pic of hole about the size of a dime in cover. cover feels greasy. called techline to document and make sure cover can be replaced, sr#7736886645. TL said cover can be replaced. preid cover has a clip broken, pic saved. reordering cover. call cx to schedule return visit once we have eta on part.; ordrng 1 W11193296 (cover(REORDER))"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/18/2023
installed all ordered parts and leveled door. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Alexandria, VA 22311
Davonte
Job Details: 07/18/2023
after going over pricing with cx they declined repair services.
We serviced a
N/A N/A
Model MBR2256KES3
Near Harrisburg, PA 17110
Cody H.
Job Details: 07/18/2023
CX complains unit was leaking water after water line hooked up to unit. Found unit was not leaking on arrival. Unit water was shut off and could not be reached by technician or cx. CX will need to hire someone to turn water to unit on for proper diagonosis. Ordering inlet valve for return for pre I.D. office to reach out to cx to reschedule due to needing water turned on. CX email confirmed; ordrng 1 wp67003753 (icemaker kit)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 07/18/2023
"Cs unit making squealing noise, coudlnt confirm complaint but he showed me a video and found it to come from cooling fan. I replaced cooling fan and tested unit.Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Great Falls, VA 22066
Richard B.
Job Details: 07/18/2023
"CX complant.Drawer discolored , Prior diagnosis found unit needs drawer. Installed drawer section. Advised CX to not overload drawers . Job completed, RB"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Hampton, VA 23666
Justin W.
Job Details: 07/18/2023
cx complaint food drying out to much in oven and cooktop smoking when in use. called techline spoke to Butch. sr7736879411 unit working as designed
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hampton, VA 23666
Justin W.
Job Details: 07/18/2023
"replaced gearcase, stator, washplate, clutch, slider, screw. tested in test 52 and 51 unit working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/18/2023
Replaced part and ran a test cycle. The unit worked as designed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17111
Cody H.
Job Details: 07/18/2023
"CX complains unit is not draining and is making noise during spin cycle. CX is within manufacture warranty. Found unit drain pump to be blocked and caused pump to wear prematurly. Was able to remove blockage and drainpump to restore draining. Unit will need splutch, belt, and actuator for repair. Ordering parts to be used on return visit.; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10890624 (motor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Accokeek, MD 20607
Sherwood
Job Details: 07/18/2023
cx complaint knocking. arrived today installed roller sound is now gone. unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Silver Spring, MD 20910
Roberto I.
Job Details: 07/18/2023
"CX complaint door falls down.Inspectrd unit, found broken link and missing spring on the right side. Replaced parts using pre id (used only 1 of 2 pre id springs). Unit tested ok. Collected $291.37 with check # 293"
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Takoma Park, MD 20912
Roberto I.
Job Details: 07/18/2023
"CX complaint icemaker makes a very little quantity of ice. Temperature in the Fc 3F. Tested icemaker, it failed to start 2 times, the tird time cycled and filled. water fill ok. Replaced icemaker usung pre id. Ran the test again, the new icemaker cycled and filled ok."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Laurel, MD 20707
Israel R.
Job Details: 07/18/2023
Got to the unit and the parts that was ordered is not the part that needs. TEch ordered the orifice holder but we need the igniter. Ordering correct part that is needed. ORdering igniter.; ordrng 1 W11453920 (Electrode) and 1 W11453940 (Electrode)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Alexandria, VA 22305
Davonte
Job Details: 07/18/2023
"cx complained that oven would dusplay error code f2e1- stuck button. after inspecting and heating oven to 350, error code popped. unit need new ui board. installed new ui board, preheated oven to 350, no error code popped up. unit now working as should"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/18/2023
"replaced blower wheel, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/18/2023
"cx complaint fc door not closing, checked unit found right upper pan bracket not closing causing door not to close, also found fc lead and upper ff lights out, jumpered fc led, upper lights came on, s code covers P&L for led replacement S191AQ.; ordrng 1 W11601310 (module) and 1 W10619218 (bracket right)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/18/2023
"replaced interlocks and fuse, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Stephenson, VA 22656
Ezra M.
Job Details: 07/18/2023
"frost in freezer cleared on it's own, door not fully closed once overnight per cust. checked over unit. right rc door gasket failed due to top of doors leaning in, gasket draggin left door. leveled doors, ordering gasket.; ordrng 1 W10830162 (gasket-fip)"
We serviced a
JENNAIR REFRIGERATOR
Model JCB2280HEQ
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/18/2023
cx complaint frost in the fc and on the rc damper but went away after reseting unit and temp dowfn to 3 in the rc fc gasket adjusted/heated sealing fully unit tested good 120 collected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Samuel R.
Job Details: 07/18/2023
cx complaint unit is not cooling inspected unit ad could confirm cx complaint.found unit compressor to have 0.02 amp draw.found both fans running and got no frost pattern.unit needs seal system. W11546692 2 tribles W11504448 2 tribles W11506620 46 tribles W11557671 0 tribles W11504415 13 tribles W11504431 36 tribles W11506619 31 tribles; ordrng 1 W11546692 (evap) and 1 W11504448 (coupler) and 1 W11506620 (coupler) and 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Falling Waters, WV 25419
Ken M.
Job Details: 07/18/2023
Customer complaint is that the lights on the unit are not working properly and the unit is not spinning out properly. Found the cabinet unbalanced. Cabinet leveled. Power restored and the drain pump turned on. Let the drain pump run to see if it would time out on its own. Had to cancel the cycle out. Checked for stored error codes and found F8E1. Cold water supply is restricted. Unit needs new valves.; ordrng 1 W11210463 (valve) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Fallston, MD 21047
Neil H.
Job Details: 07/18/2023
7736884885TRV needed to seal cabinet front and back called tech line; ordrng 4 W10841140 (adhesive)s
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20009
Samuel R.
Job Details: 07/18/2023
cx complaint unit is not working.inspected unit and found comntrol to have failed.replaced control and tested unit.now working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Yorkana, PA 17406
Sal R.
Job Details: 07/18/2023
"CX complai t is that the unit is making a loud buzzing sound every 90 sec once plugged in. I found that the compressor has failed. I am ordering 1 compressor , 1 drier filter , and all couplings. Once the parts are avalible, please have someone for mt ehnoffice call to set a return date. Return will need to be 2 call counted due to LOKRING .; ordrng 1 W11580057 (compressor (TOS)) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 2callcount (2 call count) and 1 LOKRING (LOKRING) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Burtonsville, MD 20866
Israel R.
Job Details: 07/18/2023
"Customer complaint unit is not cooling in the refrigerator and the freezer is thawing. I found the unit is empty and is not cooling good. Freezer is not freezing. I remvved the evap cover and i found the unit does not have full frost pattern. I tested compressor and is reading 1.2 amps and is very hot and at times the unit is making a squishing noise and the compressor clicks. This may be a bad compressor or a restriction somewhere. Ordering compressor, dryer, evap, coupler ntrigent kit. CAll customer when parts are available.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler) and 1 W11562258 (evaporator) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 nitrogent (nitrogent) and 1 look (look) and 1 lockringkit (lockring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Laurel, MD 20707
Israel R.
Job Details: 07/18/2023
Installed new FC door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Silver Spring, MD 20902
Roberto I.
Job Details: 07/18/2023
"Cx complaint watr leak from bottom right side. Ran diag, no errors. Cx had a video showing a water leak from the drain pump.Ran a test cycle, confirmed water leak from drain pump. Replaced pump using pre id part, ran acalibration cycle and then a tes cycle. The unit worked as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/18/2023
Basket and belt replaced and calibrated. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Fairfax, VA 22031
Christian C.
Job Details: 07/18/2023
Cx complaint unit is leaking. Inspected unit found water pooling at bottom of RC compartment. Found RC evap drip pan warped. Normal frost pattern on evap. Quoted cx and they will contact whirlpool. If cx calls back order W11457241-drain pan kit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Odenton, MD 21113
Alexander D.
Job Details: 07/18/2023
"cx complaint unit leaking from door, heater is warped, tine clips keep falling off and 2 melted, upper rack stops keep falling out also. inspected unit and verified complaints. no errors stored. unit started leaking from bottom of door within 2min of running test cycle. found tub gasket deformed, spray arms clogged and lower spray arm looks like it could be spraying water at bottom of door. ordering gasket, heater, both spray arms, tine clips and rack stops. call cx to schedule return visit once we have eta on parts; ordrng 1 W11177741 (gasket) and 1 W10703867 (heater) and 2 WPW10082853 (tine clip)s and 2 WPW10508950 (rack stop)s and 1 W10837249 (lower spray arm) and 1 WPW10498900 (upper spray arm)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Palmyra, VA 22963
Kyle A.
Job Details: 07/18/2023
Installed new cover and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 07/18/2023
Cx complaint leaking and motor noisey ordering sump pump assy; ordrng 1 W11460945 (Sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/18/2023
"cx complaint unit not starting, checked unit found strike not seating to latch, replaced strike, calibrated, tested, unit working as designed.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL COMBO
Model WET4024HW0
Near Elkridge, MD 21075
Justin S.
Job Details: 07/18/2023
the unit is draining when the unit is plugged in. the unit is getting a ps error code. replaced the error code with vs and tested. the unit is draining and spinning good. the unit is now ready; ordrng 1 W11662130 (ps)
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Owings Mills, MD 21117
Marc M.
Job Details: 07/18/2023
"cx complaint unit displaying 'check vent' light. inspected and found errors f4e3 and f4e4. one of which being restricted airflow. checked ducting behind unit and found about 8 inches of the ducting to be collapsed and crushed. also when pulling the ducting off confirmed proper airlfow coming from the dryer which would indicate that beyond the crushed duct hose, the ducting is likely in need of be cleaned. reccommended to cx to have a ducting company come out to repair the damaged duct and clear the dust and debris from inside the hose as described on page 7 of the Use and Care Guide. unit is not safe for use without the neccessary ducting requirements listed in the Installation Instructions and would not be approved for use. the dryer itself appears to be operrating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near York, PA 17406
Fred G.
Job Details: 07/18/2023
cx complaint FC is building frost. inspected unit and found FC door gaset has failed. was able to replace gasket and formed it using a heat gun. unit now checks good.
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Virginia Beach, VA 23455
Zachery R.
Job Details: 07/18/2023
"replaced parts, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Fallston, MD 21047
Neil H.
Job Details: 07/18/2023
"called aig approval gave all info and lady i spoke with said the system is down so either email or for me to call back at another time; ordrng 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10915701 (Whirlpool Washer Motor Rotor) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10902814 (Whirlpool Washer Washplate), used 1 look (need to call aig), and 2 look (2count if appoved) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Edgewood, MD 21040
Neil H.
Job Details: 07/18/2023
cx thought unit was still in warranty checked model and serial no work performed cx will call with ext coverage
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Lewes, DE 19958
Frederick R.
Job Details: 07/18/2023
"CX complaint is no power to dryer. Inspecte unit and found Burnt L1 black wire to terminal block. Also caused damage to power cord. Informed CX she needs to talk to builder to get a new power cord. I used terminal wire set and PTS from VS to make repairs. Unit not running after appt because I removed power cord for CX. Unit itself is repaired. Job is complete; ordrng 1 WPW10446920 (switch-pts FRVS) and 1 279318 (terminal FRVS), used 1 WPW10446920 (PTS FRVS), and 1 279318 (TERMINAL FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 07/18/2023
found unit with f7 E1 error code unit unable to spend found bulge capacitor leaking oil replace capacitor and unit working as designed no other issues detected. Belt Cam and shifter covered it in oil replaced
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Hollywood, MD 20636
Shane B.
Job Details: 07/18/2023
cx complaint is the lower spray arm being damaged. confirmed complaint. 3 tabs on the bottom of the arm are broken and arm fell and landed on the heater which melted it. wash motor works and no error codes were saved. ordering lower spray arm. schedule when part is available.; ordrng 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Elkton, MD 21921
Taylor F.
Job Details: 07/18/2023
Cx complaint is unit giving f3e2 error code. Tested inspected and could not verify complaint. Found the unit and pressure system working as designed. Issue was resolved on previous visit. Verifed pressure hose and recalibrated unit. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 07/18/2023
"unit leaking, error f8e4. tray full of water. found unit not installed properly, leaning forward, sticking out of cabinets. unable to reinstall properly. advised cust to contact installers and have install fixed. ran diag cycle, no leaks with unit level."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lexington Park, MD 20653
Shane B.
Job Details: 07/18/2023
"cx complait is the unit not filling with water. i checked for codes and found F6E4, F7E1. cleared code and ran service cycle. unit filled and wash motor ran. unit completed cycle with no issues or error codes. started a normal cycle, unit filled and began washing. unit is working as designed. i advised cx to make sure small items dont get under the float and to call us back withn 30days if issue returns."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Selbyville, DE 19975
Michael E.
Job Details: 07/18/2023
"Upon finding out CX has an extended warranty, i advised CX to contact extendeed warranty company so they can dispatch to get this covered. Cancelled service today. No service done today"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/18/2023
Cx complaint is that the unit is not heating again since the last repair. Upon arrival I verified that the incoming voltage is correct. I then verified that the element is not heating. I accessed the element and found that it is reading OL. I found that the element has failed in several spot along the coil. I was able to replace the element and tested. Per cx request I started a cycle with a load of towels and observed the cycle for several minutes. Unit is now functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Bryans Road, MD 20616
Sherwood
Job Details: 07/18/2023
cx complaint not drying. arrived and found no ohm reading from heater. gave cx quote installed heater working correctly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/18/2023
"cx complaint temps too warm in rc, fz is fine. inspected unit and verified complaint. 42 in rc, 8 in fz. found rc thermistor reading 9k in icewater, should be 8.7k so its being satisfied too soon. ordering diffuser that comes with thermistor and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11645127 (diffuser) and 1 W11558182 (control) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL02
Near Hagerstown, MD 21742
Ken M.
Job Details: 07/18/2023
"Harness and pan replaced and evaporator thawed off. Cooling turned back on. Unit is working properly, good air flow. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/18/2023
Replaced agitator and cam per prior diagnosis. Ran unit in slow and fast agitate about 5 times and it appears to be working. Agitator stayed locked into place. unit is working as designed. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Laurel, MD 20724
Israel R.
Job Details: 07/18/2023
Installed new door and tested unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Milford Mill, MD 21244
Marc M.
Job Details: 07/18/2023
cx not home. rescheduled with office.; saved tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near York, PA 17403
Sal R.
Job Details: 07/18/2023
CX complai t was that the unit was blowing lint all over. I found that the lint trap was jamed in the vent causing blow back. I was able to unjam the trap and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MED4500MW
Near Stafford, VA 22556
Thomas B.
Job Details: 07/18/2023
Cx complaint needs checked over tested unit functions Normally found loose wire terminals tightened
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Baltimore, MD 21215
Drew B.
Job Details: 07/18/2023
cx complaint that unit is leaking in the rc section causing the unit to puddle the lower under deli drawer area. and have water funnel over and leak out in the front. i found the rc evap pan has a big bow in the pan and no adhesive arounf the port. causing water to run out. and auger motor is dying after 5 seconds of running.. then stops and hums. will need replaced. . ordering the following parts and cal lto rechd when in and approved i got tot he pan and pour water down it and the port is not clogged today and does drain and found no water tracing to funnel the lower under deli drawer like that to cause that to happen.; ordrng 1 W11457241 (evap rc section drain pan) and 1 W10822606 (auger motor in@trb) and 1 W11509548 (auger shaft)
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Orange, VA 22960
Eric F.
Job Details: 07/18/2023
"Confirmed cx complaint unit not operating properly. Found F0E1 error, F9E1 error, F8E1 error, F0E2 error. Long fill, long drain, restricted valve. Ran diagnostic test, confirmed valve making loud noise as it's filling, partially restricted. Drain issue is likely from animal hair but unit is double stack, unable to access drain without a second tech. Quoted cx for a second tech and valves, techs to return with control and pressure switch and charge for both if needed. Cx paid 120 diagnostic, going to take 30 days to shop around."
We serviced a
JENNAIR OVEN
Model JES1750ES0
Near Timonium, MD 21093
Drew B.
Job Details: 07/18/2023
cx complinat that unit is not letting her cook says call for service f8e0 and called derrick TL replaced cooling fan and have cx call in to cx support for possible additional wrnty for ongoing issues sr7736880707 cust serv 1-800-253-1301... preheated to 425 and checks good.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Gaithersburg, MD 20878
Justin S.
Job Details: 07/18/2023
cannot find this unit still. still active in the lowes system; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Ezra M.
Job Details: 07/18/2023
"leaking. found water marks on inner door outside of where it seats against the door seal. inner door also rusting at top, ordering inner door, 4 screws, door seal; ordrng 1 W11559689 (inner door) and 1 W11483553 (tub seal) and 4 WPW10348409 (screw)s and 1 W11649995 (vent)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Severn, MD 21144
Justin S.
Job Details: 07/18/2023
the unit is hard to turn the left front valve. replaced the valve with vs and retested. the unit is now turning the valves all the same. the unti si now ready; ordrng 1 W11620420 (valve)
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Laurel, DE 19956
Frederick R.
Job Details: 07/18/2023
CX cancelled appt upon arrival. They were under the impression that the unit had a 10yr warranty. No services rendered. Job is complete
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Lancaster, PA 17602
Justin L.
Job Details: 07/18/2023
Was able to access unit and verify receipt. Went to remove unit and found issue still persists. Cx will contact once corrected; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/18/2023
CX complaint is total no cool. Inspected and found compressor completely empty of pressure and refrigerant. Not sure if it was never filled at factory or whatever. Replaced compressor and installed drier. Pressure tested system with nitrogen and vac'd down to 30in. Filled with 55g of R600a. Final LS pressure was. Informed CX 24-36 hrs for unit to get to temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535Swhz02
Near Arlington, VA 22203
Lloyd B.
Job Details: 07/18/2023
"Cx complained the unit did not cool. Inspected the unit and found there were dashes in the display and the unit did not run. Installed new control and after programming, the compressor came on. Set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/18/2023
replaced moisture sensor harness and cycling thermistor. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near West Springfield, VA 22152
Simon
Job Details: 07/18/2023
CX complaints icemaker not working but refrigrator cooling .inspected unit user interface pad key works when you press it individual each one but DIAG mode SW1 and SW2 THE SOME TIME not working temprature in refrigrator 37F freezer adjusted from 0 to -4 to check if the ice maker works or not .ordered PANEL user interface.SZ; ordrng 1 W11634312 (panel user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crofton, MD
Alexander D.
Job Details: 07/18/2023
"cx complaint dishes not drying. cx ran unit this morning so i could see the dishes still wet. inspected unit, plastic dishes wet and puddles ontop of mugs. everything else seems mostly dry tho. ran diagnostics only f5e1 error stored probably from door not being closed within 4sec. ran test cycle. heater and vent are working. unit is operating as designed at this time. advised cx to make sure rinseaid is full, select hitemp wash with heated dry, run hot water in sink before starting cycle and to angle dishes so water will run off.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Frederick, MD 21704
Justin S.
Job Details: 07/18/2023
the lower oven outer glass is shattered and needs to be replaced; ordrng 1 W11600221 (outer glass) and 1 W10909682 (nameplate) and 1 W11598119 (blower) and 1 W11241572 (handle)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Martinsburg, WV 25405
Ezra M.
Job Details: 07/18/2023
"not completing cycles. found door switch failing. replaced switch and tested, working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Falls Church, VA 22042
Simon
Job Details: 07/18/2023
"CX complaints drayer not operating no power no light on .inspected unit found power cord and terminal wire burn sign replaced the power cord ,terminal wire control and console.checked unit quick dry mode .unit works as designed.SZ/JG"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Rockville, MD 20852
Shawn D.
Job Details: 07/18/2023
"cx complaint same issue returned fridge stays at 60 wants parts she paid for out of unit and returned. inspected unit and is pulled out some and unplugged. both section room temp, checked fridge evaporator thermister to find it rusted. ran test 1=69 test 2 = 68 test 3=120 evap thermister is reading really hot. infomred cx she needs a new evap cover and does not want to pay for anything and wants it fixed now. grabbed a thermister from my van and installed it and ran test 3 and now is showing 69 reading good now. cx doesnt want to pay. unit is good to go; ordrng 1 W10316760 (termister SD V/S)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Yorktown, VA 23693
Orbie
Job Details: 07/18/2023
"cx complaint unit not washing. checked unit. found sump not pumping. replaced sump and motor, tested unit working as designed."
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Washington, DC 20001
Samuel R.
Job Details: 07/18/2023
"replaced ignitor and tested unit,now working properly."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Newport News, VA 23606
Justin W.
Job Details: 07/18/2023
replaced door parts and unable to test due to not being installed with power. unit should work as designed
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Selbyville, DE 19975
Michael E.
Job Details: 07/18/2023
CX complaint: noise problem. Tested and verified complaint. I found thye bottom of the drain hose was hitting unit. I corrected this and secured drain hose. Unit is now working properly. Job is complete
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Falls Church, VA 22046
Simon
Job Details: 07/18/2023
CX complaints oven range panal not risponding.inspected unit checks wire connectors no burn sign checks valtage 120 from main power to control board.need replace user interface.CX calls JANNEAIR custmor service to ordr parts .CX will contacted ones avaliable the parts.service call paid.SZ; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near York, PA 17401
Fred G.
Job Details: 07/18/2023
"cx complaint rear burners are leaking gas, cx has card from gas company stating rear burner has a 40% leak. inspected unit and found both right and left burners do light. ordering both left and right valve assys. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11620424 (right rear valve) and 1 W11620109 (left rear valve)"
We serviced a
WHIRLPOOL DRYER
Model Medb835dw4
Near Bealeton, VA 22712
Daniel J.
Job Details: 07/18/2023
noise during cycle removed sock from blower wheel whirling noise from motor when in spin slight noise present also when turning by hand motor covered under entitlements part only paid 120 by check 110 due on return; ordrng 1 W11126010 (motor drive)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near York, PA 17404
Fred G.
Job Details: 07/18/2023
cx complaint they were cooking on left front burner and the cook top made a pop sound. inspected unit and found cook top failed due to heating element over heating. I found element is in good working order. unit just needs cook top to correct issue. once approved please reach out to cx and set up return visit.; ordrng 1 W11040044 (cook top)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Falls Church, VA 22042
Simon
Job Details: 07/18/2023
CX complaints DW running continuesly.Inspected unit replaced the controland OWI sensor .run the unit for 15min.advaced CX to run the unit normal mode .no error code and NO leak.SZ
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spring Grove, PA 17362
Sal R.
Job Details: 07/18/2023
"Per the previouse tech, I was able to access and replace all parts. I then tested unit and unit test good."