Service History 370 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, VA 22153

Lloyd B.

Job Details: 07/14/2023

Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. Removed ice and the brown heater wire was coming out of the connection. Reseated the unit and tested in diagnostics and the heater now comes on until we return. Unit needs new element w/harness; ordrng 1 W11650660 (harness)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Silver Spring, MD 20901

Israel R.

Job Details: 07/14/2023

Customer complaint unti is not starting. I tested the unit and the unit is starting and counting down the time. I tested power and is good. The push to start button is turning the timer is moving. The customer stated she never used the timer. Unless the timer did not move for two years and she was only using the switch. But the timer is working and is moving the unit is buzzing and is completing a test cycle. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near ,

Taylor F.

Job Details: 07/14/2023

"Cx complaint is grinding nosie. Tested inspected and verified complaint. Could not pin point noise to one area but it almost seems like gears grinding. Replaced cam from pre id, ordering actuator, belt and gearcase. Rescheudled for 7/19/23.; ordrng 1 W11449840 (gearcase) and 1 WPW10006384 (drive belt) and 1 W11481722 (actuator)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX1

Near McLean, VA 22101

Jason A.

Job Details: 07/14/2023

CX complaint DW mid rack falls. New home construction - not yet occupied. See SDpics. Ordering a set because the RIGHT side is starting to split > JJ; ordrng 1 W11212732 (track L) and 1 W11212734 (track R)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Dover, DE 19901

Taylor F.

Job Details: 07/14/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the dryer not getting 240VAC. L1 had 120VAC but L2 only had 31VAC. Cx needs an electrician to restore electric to the dryer for it to work properly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBW00

Near Manassas, VA 20110

Robert W.

Job Details: 07/14/2023

"CX Complaint is the display isnt working and the dispenser. Inspected unit and found the UI not working unit is cooling lights work display is nothing cycle power UI came back on but display is very dim cant see some things on display, Also found right door gasket not sealing. Ordering Control, UI and door gasket; ordrng 1 W10789393 (UI) and 1 W10807590 (Control) and 1 W10638484 (Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Middletown, DE

Taylor F.

Job Details: 07/14/2023

Cx complaint is unit making a vibration noise during operation. Tested inspected and verifed complaint. Found the noise coming from the condensor. Cx had a video of noise and i could not get unit to make the noise as loud as the video but did hear it. Installed foam insulation and cardboard around condensor and verifed sound will not come back by touching all the lines and twisting cabinet. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/14/2023

Cx complaint unit is fluctuating between 32 and 40 degrees in refrigerator section and 0 to 10 degrees in the freezer section inspected no build up of ice cx states he did see some build up at one point last week but has seen that disappear since removed and replaced control and programmed unit now functions Normally

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS05

Near Abingdon, MD 21009

Neil H.

Job Details: 07/14/2023

switches not engaging all the time if you push the door a certain way it will work sometimes new harness/switches and lamp; ordrng 1 w11449277 (HARNS-WIRE) and 1 W10886919 (lmp-basles)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/14/2023

Cx complaint unit is not working properly inspected unit found unit is not draining at all drained into large bowl and found a nail stuck inside drain pump house which snapped all the drain pump fins ordering the drain pump; ordrng 1 W10876600 (drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, MD 20721

Shawn D.

Job Details: 07/14/2023

cx complaint freezer isnt coolng again. inspected unit and found the evaporator is frozen over really bad again just like the other time bray scarf saw the same thing. i ran test 38 sh and heater sounds like its on but the 3 way valve wont stop ticking so called techline byt that time fridge moved outside and came unplugged so plugged back in and now only ui works no lights no motors so called techline to document told him whats going on and now fridge wont turn on and we unplugged all dc parts and no change he siad issue us in power supply allowing dcv items to get stuck i told cx i have to order parts and i have to listen what techline tells me. i told her to call her warrenty company and ask for a new unit bray amd scarf already changed all these parts.; ordrng 1 W10804160 (led control) and 1 WPW10624574 (control) and 1 WPW10675033 (control) and 1 W11429989 (solenoid)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Silver Spring, MD 20902

Israel R.

Job Details: 07/14/2023

Installed new control and tested. Unit is now turning off the light and staying off. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Severna Park, MD 21146

Dustin F.

Job Details: 07/14/2023

"CX complaint: unit not aggitatinginspected unit, confirmed cx complaint. found gearcase ruptured, gearcase oil everywhere and washplate ceased. CX declined repair, charged svc fee."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Gordonsville, VA 22942

Kyle A.

Job Details: 07/14/2023

Cx complaint of power error. Did confirm short in ui causing f2e2 error. Also unit agitator had several burs causing damage to cx's cloths. Ordering ui and agitator.; ordrng 1 W11478526 (Ui) and 1 W11550891 (Agitator) and 1 W11614514 (Control)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 07/14/2023

"replaced ui board assy, unit tested and panel works on every cycle"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 07/14/2023

"Replaced pressure switch, restored power and ran test cycle, unit completed cycle without further issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sterling, VA 20164

Christian C.

Job Details: 07/14/2023

Went to install parts but side panel is bent and front panel has a scratch on bottom right. Reordering panels.; ordrng 1 W11490883 (front panel (reorder)) and 1 W11233548 (right panel (reorder))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mineral, VA 23117

Thomas B.

Job Details: 07/14/2023

Cx complaint unit is not working properly inspected unit found the wash pump is not coming on unit has power and runs through cycle however wash pump is not coming on can hear diverter clicking properly ordering the sump motor assy; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 07/14/2023

"CX Concern the unit making noise.. found the drum felt was rubbing on bulkhead in rear and the felt failed and rubbed a hole in bulkhead.. replaced the bulkhead and drum and tested unit.. unit still making noise while spinning. found cabinet warped causing bulkhead to to sit correctly and the front blower wheel housing toi make noise .. unit needs cabinet , bulkhead , drum, rollers, blower wheel / motor/ housing; ordrng 1 W11417445 (cabinet) and 1 W11549461 (motor) and 1 W11481730 (motor mount) and 1 w10545923 (drum) and 2 wpw10314173 (rollers)s and 1 w11162465 (bulkhead) and 1 WP697772 (blower wheel) and 1 W10888146 (housing) and 1 W11596046 (seal) and 1 WPW10128606 (wheel cover) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Poolesville, MD 20837

Julian H.

Job Details: 07/14/2023

replaced parts & working

We serviced a

MAYTAG WASHER

Model WFW92HEFC0

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/14/2023

updated model. cx says the unit got an error code. found a f8e1(fill) error code in memory. ran the diagnostic test and the unit is filling but doesnt continue to fill in test 2. removed the cold line from the unit and found sediment. went over with the cx eather cleaning or getting a filter. reran the diagnostic and the unit is completes with no error codes. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM

Near Washington, DC 20007

Samuel R.

Job Details: 07/14/2023

cx complaint unit is making noise.inspected uniut and found noise coming from fan are and found air duct to be bad and not seal properly gaskets are falling aprt.unit needs evap fan and new air duct replaced so unit can fucntion as desgined. W10919804; ordrng 1 W10919804 (air duct)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Bowie, MD 20720

Justin S.

Job Details: 07/14/2023

replaced the control and ran the diagnostic. the unit is filling washing and draining good. the unit is noew good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Stafford, VA 22556

Robert W.

Job Details: 07/14/2023

Replaced console and vent unit is working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Washington, DC 20008

Sherwood

Job Details: 07/14/2023

cx complaint not operating. arrived installed part. tested dw is now operating as designed.

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near ,

Ezra M.

Job Details: 07/14/2023

"powering on and off. found power lines into main control not seated properly. removed and reinstalled, verified secure. ran diag cycle. completed normally w/ no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Sterling, VA 20164

Christian C.

Job Details: 07/14/2023

Cx complaint unit RC door is uneven and making a squeeking noise. Inspected unit and found RC door hinge squeeking. Added grease to hinge. No more noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Keymar, MD 21757

Brian R.

Job Details: 07/14/2023

cx complaint is this unit is way louder then the other unit and sound ecos off wall and is louder. left doors open a bit to let air out to warm unit some so everything kicks on. compressor sounds sounds like its knowing or pinning and seems louder then it should be. rest of unit and temps and lights and fans check. will order parts needed and office will scedule. .; ordrng 1 W11127829 (Condenser Fan Motor) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Connector) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

KITCHENAID COMBO

Model KEMC308KSS01

Near Silver Spring, MD 20906

Julian H.

Job Details: 07/14/2023

CX complaint about unit creating a smell put unit to a preheat cycle couldnt smell anything but blower sounding really loud airflow not as strong as it needs to be motor overheating causing an issue let CX know he understands CX PIF THRU APP

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/14/2023

"Cx complans that the door seal coming off, isnepcted unit and the seal on the right hand side of the door is bad, replaced seal... unti cks and door closes fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Rockville, MD 20852

Roberto I.

Job Details: 07/14/2023

CX complaint Freezer pan out of place.Found Fc top pan unhooked on the right side. Properly reinstalled part. Unit tested ok.

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Hampton, VA 23669

Carl A.

Job Details: 07/14/2023

repalced all parts tested unit works as deisgned

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Dumfries, VA 22026

Demonte S.

Job Details: 07/14/2023

Installed Water Connector to the Dispenser Tub behind the User Interface. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Huntingtown, MD 20639

David J.

Job Details: 07/14/2023

"Customer complaint unit is not cooling refrigerator side arrived today and verified complaint. Inspected control, and found one sticker. Inspected freezer compartment and found back wall frosted over removed all parts and removed evaporator cover defrost eve app and found heater harness brown wire to be disconnected. Re-pin connector and secured Harness together. Tested thermistor and had 10.56K thermistor is good and was in golfed in ice. reinstalled all parts and while cleaning up unit went into defrost and started working. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hershey, PA 17033

Fred G.

Job Details: 07/14/2023

i was able to access unit and replace th capacitor and actuator as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dunkirk, MD 20754

David J.

Job Details: 07/14/2023

"Customers complaint they are stating that dishes are not drying arrive today and tested unit found no error codes in diagnostic mode and unit completed cycle with no problems found no rinse aid in unit attempted to pull unit out to inspect harness and heating element and could not do so. Tile floor was replaced in kitchen and failed to do flooring underneath of unit. Unit drops about 3/4 of an inch down into a subfloor. Attempted to lower legs and remove unit but could not do so unit was dropped in and swallowed up by the cabinets and the floor. Possible damage to cabinets if we attempt to keep pulling this thing out, explained to customers, father that this unit will need to be removed and accessible for us to properly inspect and fix. Once the unit is removed, please give us a call back to reschedule."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Virginia Beach, VA 23456

Justin W.

Job Details: 07/14/2023

cx complaint unit not working properly. checked unit to find vent clogged and unit not leveled correctly. leveled unit and advised cx to clean vents. unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cheltenham, MD 20623

Shane B.

Job Details: 07/14/2023

"cx complaint is the unit being louder than normal. i checked for codes and found F10E2, F8E2, F9E1. cleared codes and ran service cycle. unit filled and began washing. wash motor is very loud. i added extra water but it didnt change. both spray arms are turning but motor is very loud. drain pump runs quietly. looked under unit and found it was wet. heater is leaking and needs to be replaced with updated heater. i replaced sump with preIDed part and heater with VS part. tested again. unit is working as designed.; ordrng 1 W11537778 (heater SB VS), used 1 W11537778 (HEATER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/14/2023

applied sealant around fc/ rc liner . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Dover, DE 19904

Frederick R.

Job Details: 07/14/2023

CX complaint is burning smell when MW on. Replaced thermostats and repaired harness. Tested unit after repair and it is now working properly. Tried to get CX hooked to internet but was unsuccessful. Suggested he call either whirpool or his ISP for further assistance. Unit itself is repaired and working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/14/2023

updated model number. cx says the unit is noit washing. found the unit activates the drain pump fills but does not wash before getting a f7e2(motor) error code. the sump is a different part number compared to the prediag. the unit needs the sump for this unit; ordrng 1 W11460946 (sump)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Silver Spring, MD 20910

Israel R.

Job Details: 07/14/2023

Installed new clutch and tested. Unit is completing a test cycle. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Barco, NC 27917

Branden R.

Job Details: 07/14/2023

"cx complaint unit ;ice maker is not making ice ;shelf by the ice maker that freezes product ice maker-not . . . checked unit and found no errors with unit , all major componets are running as designed with 37 in fridge and 5 in freezer . found when pooring small amount of water down dispenser it doesnt hold any water and allowing it to just drip out . ordering new dispenser for repair . ice maker making ice and filling as designed . but marking it will use on return just incase . advised cx ice maker most likely wont need to be changed . ordering dispenser for repair to unit . ; ordrng 1 WPW10353552 (dispenser)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Hampton, VA 23669

Justin W.

Job Details: 07/14/2023

assisted CA in replacing high side and removing unit and reinstalling. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Staunton, VA 24401

Eric F.

Job Details: 07/14/2023

Confirmed cx complaint unit intermittently tripping GFCI breaker. Unit is intermittently drawing too much power or giving voltage feedback due to damage caused by doors being left open. Quoting cx for new controls. Cx to take 30 days on quote.; ordrng 1 W11035835 (Control) and 1 WPW10226427 (cntrl-elec)

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 07/14/2023

"Confirmed cx complaint unit making loud noise. Found wear to idler and support system, found motor running excessively loud, wear to belt. Ordering parts.; ordrng 1 WP694089 (wheel) and 1 279838 (element,heater) and 1 WPW10359270 (roller shaft,support) and 1 WPW10359269 (shaft) and 1 WPW10314173 (support) and 1 279827 (motor!dryer) and 1 WP691366 (pulley-idr) and 1 WPW10198086 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Eric F.

Job Details: 07/14/2023

"Cx states he's got warranty coverage but does not have a receipt showing it. Could not determine warranty coverage in entitlements, based on goods issue date warranty would be lapsed. Instructed cx to obtain receipt and call us back."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, VA 22124

Lloyd B.

Job Details: 07/14/2023

Cx complained of no lights. Installed new freezer led and tested and all lights now work. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Townsend, DE 19734

Taylor F.

Job Details: 07/14/2023

Replacewd heater from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/14/2023

Customer complaint is that the unit is leaking and the bottom kick panel is loose. Kick panel secured. Tub gasket warped in the upper right corner. Gasket replaced. Bottom door gasket is also warped. Ordering gasket.; ordrng 1 W11664713 (Bottom door gasket)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 07/14/2023

cx complaint is poor drying. i found unit not heating at all. found thermal fuse was blown. replaced with VS part and advised cx have vent cleaned ASAP unit is working as designed.; ordrng 1 W10900067 (cutoff-tml SB VS)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Laurel, MD 20723

Marc M.

Job Details: 07/14/2023

when installing rc evap found that the capilary tube was broken off inside of the cabinet and was the original source of the leak. contacted techline and determined unit to be non-repairable on basis of inaccessible sealed system leak in cabinet. obtained file number and provided cx with info; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSF757SDHZ03

Near Sterling, VA 20165

Christian C.

Job Details: 07/14/2023

Installed IM and dual valve. Ran test 57 no issues. Test 56 E0. Test 45 IM filled. Tested water dispenser no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 07/14/2023

Cx complaint is that the unit is not spinning clothes out at the end of cylces and keeps attempting to drain continuously. Upon arrival i found an F8E1. I manually ran the cold and hot valves and found that the flow is sufficient. I am ordering the control and will use the valve on return if needed. I was able to set the return visi for Tuesday 7/18 AM preference.; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM804KPS0

Near Lorton, VA 22079

Demonte S.

Job Details: 07/14/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher isn't working. I then ran Service Diagnostics on the unit. Error Codes are F7E1 = Single Speed Wash Motor Failure. Checked the Sump Motor. Sump Motor is fully plugged in. F8E4 Float Switch Error. Float Switch has Waster in Float Switch section. Removed all Water. Tried to test the unit in Service Test. Sump Motor will not start. ( Technical Service Pointer #: W11540964.Special Project Dishwasher Heater Element had the Gold Coupler Bushings. Needs Heater Element as well.) Cx paid for the Service Call, Parts , Shipping and Tax. Cx will need to pay for the labor only on return date. ; ordrng 1 W11416362 (PUMP MOTOR) and 1 W11537778 (Whirlpool Dishwasher Heating Element)"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/14/2023

Per previous tech I was able to access and replace the the valve and the nozzle. I then repowered the unit I found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDM00

Near Bowie, MD 20721

Shawn D.

Job Details: 07/14/2023

cx compalint fridge is not cooling and freezer is full of ice. inspected unit and snapped pics of freezer and found this is caused from warm air getting into unit. found lower cabinet damage snapped pics. cleared ice and called techline spoke to rob and determined the cabinet is seperating nothing cx did and unit needs to be rpelaced. left cx with sr number

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Hanover, PA 17331

Andrew S.

Job Details: 07/14/2023

Cx complaint is that the unit is not turning on. Upon arrival I found that the power to the house was out. The power came back on and I was able to then test the unit. I was able to enter into diag and found no error codes. i then ran the diag test and found that after a few minutes the unit shut off. I verified that the control was getting 121 V. I then cycled power to the unit and found that it is still not responsive. I am ordering the control and console. Please contact cx when the contract is approved.; saved tckt

We serviced a

JENNAIR MICROWAVE

Model JMW2330WS01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/14/2023

"Cx states MW won't start, turntable won't turn, won't heat. Entered diagnostic mode found saved F1E1 (Oven appliance manager), cleared error codes, tested MW relays, all relays working. Ran multiple cycles in MW with glass of water, started cycle, turntable spins, light comes on, and heating properly for every cycle. Cycle stops when door is opened, won't start with door open, stops after cycle completes. Unit is working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hanover, PA 17331

Andrew S.

Job Details: 07/14/2023

"Per previous tech I was able to access and replace the control, fan and and mag and diode. I then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Port Republic, MD 20676

David J.

Job Details: 07/14/2023

"Cx complaint unit making noise, arrived today and could not verify complaint. Inspected unit and found vent hose completely collapsed behind unit and no air coming from home. Fixed vent and check vent going outside and now have good air flow, possible noise could have been caused from bad air flow, Cx stated she was going to take a video next time she hears it if she does. She did not know how to use her camera on her phone. Unit is working as intended. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/14/2023

Cx complaint is that the unit has moisture on the outer portion of the FC door seal. Upon arrival I found that the heat loop is in place in the cabinet. I found the the RC door gaskets are not seating tightly to the mullion in the center. I also found that the spring mechanism in the mullion is not closing completely. I am ordering the gaskets and will use the mullion on return. I was able to set the return visit for Wednesday 7/19 Am preference.; ordrng 2 W10407212 (Gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Edenton, NC 27932

Austin D.

Job Details: 07/14/2023

cx complaint the unit is leaking. checked the unit and found that the ice maker was cracked so that when it filled it would leak into the dispenser. replaced the ice maker and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Eldersburg, MD 21784

Justin S.

Job Details: 07/14/2023

the unit was still off when i arrived. when pierced the unit didnt have much refrisgerant in it. replaced the compressor evaporator and harness. vacuummed the system down and filled to weight. checked for leaks at the joints repaired. the unit is now cooling good. the display works on the pantry drawer. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/14/2023

"Installed new mag , diode, capacitor and transformer. ran unit 4 times to verify operation. Job complete;"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Baltimore, MD 21206

Alexander D.

Job Details: 07/14/2023

"unit uninstalled and moved across room prior to arrival. replaced lid lock, belt, splutch and pulley shield. ran calibration, which completed properly. couldnt run autotest because cx had GE washer hooked up to water supply. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bowie, MD 20715

Shawn D.

Job Details: 07/14/2023

"replaced motor then went iunto diag checked for errors and unit showed f0e3 so cleared code and ran service cycle and found when agitting its moving faster than normal and only turns a little bit something is going on with the splutch or shifter. removed shifter and is fine checked splutch and is broken snapped pic. replaced splutch and ran unit again and now is agitating good showed cx. collected for part unit is good to go; ordrng 1 W10721967 (splutch 28.58 SD V/S), used 1 W10721967 (splutch SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, MD 21206

Alexander D.

Job Details: 07/14/2023

"replaced rotor, stator, slider and clutch. noticed magnetic collar of slider came loose preventing it from engaging with rotor. ran calibration and autotest. unit is now working properly"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Airville, PA 17302

Bernard M.

Job Details: 07/14/2023

Cx complaint unit flashes error codes while preheating. Entered service and found error codes F2E1stuck keys and F8E0 cooling fan speed low. Found that some buttons would respond to touch while attempting to enter service. Was able to set preheat and when unit reached 200 the error code would flash. Ordering control panel and will use fan on return. Once approved contact cx to reschedule; ordrng 1 W10915031 (control panel)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Baltimore, MD 21225

Alexander D.

Job Details: 07/14/2023

cx complaint unit giving close lid error. inspected unit and verified complaint. found lid switch open. replaced lid switch. ran calibration and autotest. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Spring Grove, PA 17362

Bernard M.

Job Details: 07/14/2023

"Replaced all parts, ran test cycle and unit completed test without issues and no noises occured. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Odenton, MD 21113

Israel R.

Job Details: 07/14/2023

Customer complaint unit is not dispensing ice. I was able to get dispenser water. Ice dispensing is not working i can hear the auger motor torating but is not dispensing. I open the door and found the bin had come out when i pushed it back the bin is not locking and when i go to get ice the unit dispenser a couple of cubes then the bin popes out. Unit will need new bin. Ordering bin.; ordrng 1 WPW10324088 (bin-ice)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 07/14/2023

"0-1 the customer stated that the unit would sometimes not spin. fnd an error f0e1, load in unit during cleaning. unit will need the ui and control to correct this issue...; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Stafford, VA 22554

Tanner B.

Job Details: 07/14/2023

"Unit making noise while agitating and spinning.. found play in wash basket .. hub stripped out.. tried to remove washplate but its seized to shaft .. unit needs gearcase, plate and hub.. also noticed some wear on belt / splutch ..; ordrng 1 2CT (2CT) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Smyrna, DE 19977

Frederick R.

Job Details: 07/14/2023

CX complaint is spray arms not moving. Inspected/tested and found F4E3 error code for sump/motor not working. Found CX has bad install of drain line that goes from the side loop directly down through the floor into the basement. No soap pod at bottom of dispenser and unit will not automatically go into drain when motor fails to run. Informed CX that he needs to install a proper draining system under sink in order for unit to work properly. CX said he will fix that this weekend. Ordering sump/motor. Dispatcher read sticky note. Cannot reschedule at this time because CX has to correct issues first; ordrng 1 W11025157 (sump/motor)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS06

Near Odenton, MD 21113

Israel R.

Job Details: 07/14/2023

"Customer complaint unit is making loud poping noises when they first use the unit but aftre that the unit works and heats fine. I tested unit and found the unit first heat cycle the popping noise started at the beginning and then it stopped but the item heated. I tried to replicat the issue but is cant. I unplugged the unit and wated sometime. Removed the front place and ran the unit and i can see something glowing in the back by the capacitor bit it did not short or popped but looks like the diode or capacitor is going bad. Could als be the transformer. Is har to tell the unit needs to come down to get access for diode and capacitor and transformer. Im ordering all the high voltafe side. Cap mag, diode and transformer. Need second tech to help me get the MW down. MW is to heavy for me.; ordrng 1 W10561770 (capactr-mg) and 1 W11465624 (Transformer) and 1 2tech (2 tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near New Castle, DE 19720

Frederick R.

Job Details: 07/14/2023

CX complaint is IM not making ice. Inspected/tested and found yike wasnt lined up to turn the augor. Checked motor and yoke and they were both working good. Lined it up and tested at least 5 or 6 times and it dispensed ice every time. Unit is working as designed. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 07/14/2023

"cx complaint no operation, checked unit, encoder lights stuck on, unable to enter test mode, ohmed all components, found open latch mechanism, leds on acu flashing fast, likely latch went bad and took out acu, advised cx cant guarantee there arent other issues, quoted cx parts W11481108 acu $151.10, W11394572 latch $131.75, shipping $15.00, tax $16.97, total $544.82, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Stuarts Draft, VA 24477

Eric F.

Job Details: 07/14/2023

"Confirmed cx complaint unit intermittently not starting compressor, buzzing. Ordering start device and capacitor.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Norfolk, VA 23502

Lucas R.

Job Details: 07/14/2023

"cx complaint error code, no operation, checked unit found bk wire unseated from terminal, power supplied to dishwasher, killed breaker, secured wire, found f8e4, f9e2 codes, water in drip pan, unit never ran, likely water leaked while connecting water supply, emptied pan, tested, unit working as designed, advised cx to have installer finish install, unit within 30 days."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 07/14/2023

replaced parts & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hampton, VA 23664

Lucas R.

Job Details: 07/14/2023

"while prepping compressor found strong odor, and oil on floor from drier, cut open, found system contaminated, called techline spoke with chris, unit sent for review, advised cx WP will contact with resolution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23509

Lucas R.

Job Details: 07/14/2023

"replaced heater with harness, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/14/2023

"cx complaint unit not agitating, checked unit found open capacitor, replaced cap, found belt slipping on pully, replaced belt, calibrated, tested, unit working as designed.; ordrng 1 W11395618 (capacitor lr/vs) and 1 W11239857 (belt lr/vs), used 1 W11395618 (CAPACITOR lr/vs), and 1 W11239857 (BELT lr/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/14/2023

cx complaint higher temp and frost in the fc found the right seal ripping and others stiff and drying out ordering all 3 gaskets; ordrng 2 W10830162 (gasket-fip)s and 1 W10571967 (Whirlpool Refrigerator Freezer Door Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Hampton, VA 23664

Justin W.

Job Details: 07/14/2023

cx complaint leds in top and fc not working. checked unit to find last led replaced was incorrect color replaced at top of rc. found other led not replaced under ice maker had gone out. replaced bad led under ice maker in rear left top of rc. swapped freezer led for triple point light and replaced front left led in rc with led from fc. tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near Bethesda, MD 20816

Brian F.

Job Details: 07/14/2023

"Cx states unit not cleaning properly. Entered diagnostic mode, found saved f7e5 and f7e6, cleared errors, ran manual heavy agitate and spin, motor spins, f7e5 returned. When inspecting shifter, found damage to clutch, gearcase oil in guard, unable to remove clutch, nut rusted onto gearcase shaft. Quoted cx for shifter, clutch, and gearcase, cx is going to replace unit."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Front Royal, VA 22630

Ezra M.

Job Details: 07/14/2023

"rattling noise. noise coming from drier vibrating against suction tube coming from compressor. adjusted tubing to move drier away from tubing, noise normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Potomac, MD 20854

Julian H.

Job Details: 07/14/2023

Cx complaint about unit spraying water on Fc when icemaker is on found fill cup partially frosted causing water to splatter issue with valve also found that mullion is causing door not closing properly need both parts; ordrng 1 WPW10624451 (rail-mulln)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, VA 22180

Christian C.

Job Details: 07/14/2023

Cx complaint console is not working. Inspected unit and when closing door console continues to beep. Installed new console. Ran through diag cycle no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Owings Mills, MD 21117

Justin S.

Job Details: 07/14/2023

prediag is a shield not a ui. cx showed me the unit is not illuminating the display. says cycling power gets the unit to work for 3 hours before it stops illuminating again. the unit needs the ui; ordrng 1 W11642015 (ui)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Stafford, VA 22554

Tanner B.

Job Details: 07/14/2023

"Replaced harness , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20016

Brian F.

Job Details: 07/14/2023

"Cx states unit not making ice, ice bucket empty when I arrived. Ran test 44, gave 23 (Switch faulty or motor), ran test 48 gave 2 with ice bucket in and out. Ordering ice bucket detection switch.; ordrng 1 W11123943 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Seaford, DE 19973

Michael E.

Job Details: 07/14/2023

"Upon arrival and inspecting door, i found new door was dented in shipping. Documented dent in pics. Reordering RC door. Cannot reschedule due to direct to CX shipping; ordrng 1 LW10636410 (dor-fip reorder)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Portsmouth, VA 23701

Carl A.

Job Details: 07/14/2023

cx complaint of unit making a squeeling sound checked unit to find the rollers had failed and the ilder roller was making the noise replaced all parts tested unti works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Alexandria, VA 22301

Leon

Job Details: 07/14/2023

cx complaint was ice maker wasnt making ice when i got into the home i seen the ice bin full and at a great level but the left side rail isnt pulling the FC door back right ordering new LS rail and bracket; ordrng 1 WPW10544403 (bracket) and 1 WP13055901 (track)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Rockville, MD 20850

Julian H.

Job Details: 07/14/2023

CX complaint about unit not cooling found both cavities @ room temp no frost checked pressures high side 0 low side -30 checked w bubble solution all joints & with uv light & googles no leaks did a refrigerant charge & holding pressures Cx should wait 24 hrs to sse if cools down if calls back order parts MUST BE SET AS 3 COUNTS SEALED SYS TECH; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 NITROGEN (NITROGEN) and 1 w11506635 (process stub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Maryland City, MD 20724

Emmanuel R.

Job Details: 07/14/2023

"Cs fridge door not closing properly and squealing, confirmed complaint. I found the lower hinge was dry of lube, no hinge grease so door binds and squeals.Installed some grease from personal stock and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berryville, VA 22611

Ezra M.

Job Details: 07/14/2023

"not spinning or agitating, storing error f7e1. loud buzzing noise when trying to manually activate. ordering motor and capacitor. also ordering control. when diag exited, unit turned on and started filling, was unresponsive to power or pause, had to unplug unit to stop it.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513246 (control)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Marshallton, DE 19808

Frederick R.

Job Details: 07/14/2023

"CX complaint is WM not spinning. Inspected/tested and found in spin the agitator just frr spins. Pulled agitator and found unit had a bad drive hub that was stripped out. Replaced hub from VS and put back together. Retested and the WM is now working properly. This is a commercial WM with a 5yr standard warranty so CX was not charged for repair. Job is complete; ordrng 1 W10528947 (drive hub kit FRVS) and 1 look (look), used 1 W10528947 (HUB FRVS) from stock"

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