We serviced a
MAYTAG FREEZER
Model MRT118FFFZ09
Near Norfolk, VA 23502
Carl A.
Job Details:
07/20/2023
"cx complaitn of door gasket falling out of door,reseated gasket for the moment, found that the door was over filled in the building process causeing it to push out the gasket ordering door and gasket for repairs; ordrng 1 LW10852154 (DOR-FIP) and 1 W11574983 (GASKETDORGRAY) and 1 WPW10612925 (Name Plate)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Tappahannock, VA 22560
Thomas B.
Job Details:
07/20/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the control, shifter, and capacitor tested and inspected for proper use unit now functions Normally"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ellicott City, MD 21043
Robert L.
Job Details:
07/20/2023
"cx complaint freezer door falls off anf frost in FC, cx had door replaced by Harpers, found top screws not secure resecured door, found left side of gasket not sealing , heat treated to full expansion, now sealing fine, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Winchester, VA 22602
Ezra M.
Job Details:
07/20/2023
"not spinning properly. hub stripped out, however washplate is siezed in place, will need washplate and hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Winchester, VA 22602
Ezra M.
Job Details:
07/20/2023
"installed fc door switch, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
07/20/2023
"Found loose conection on valve, reconnected and tested . unit working . Job complete; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Airville, PA 17302
Bernard M.
Job Details:
07/20/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found slow flow going into unit. Test completed without any other issues. Ordering inlet valve, once available, contact cx to reschedule; ordrng 1 W11595805 (inlet valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Martinsburg, WV 25404
Daniel J.
Job Details:
07/20/2023
per notes installed new hinges left and right due to glass stuck in hinges
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Norfolk, VA 23502
Carl A.
Job Details:
07/20/2023
"cx complaint of unit leaking water,checked unit to find no error codes at this time,tested unit to find the drain hose on back of cabinet had backed itserlf off a little ways,reseated drain hose on unit tested and calibrated unit works as deisgned"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ashburn, VA 20147
Simon
Job Details:
07/20/2023
CX complaints not filling or take too long to fill.inspected unit no error code i run on normal wash mode hot and cold water filling up to3inch CX uses a lot of clothes during the cycle in normal mode called tech line advased to use DEEP WATER WASH. SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wyomissing, PA 19610
Cody H.
Job Details:
07/19/2023
"CX complains unit is not cooling. CX is within manufacture warranty. Found unit to have defrost failure, unit will need defrost heater for repair. Called tradecare to get part xparted to CX. SR# 7736852498. part will be xparted to CX. was able to thaw evap and get unit cooling again. CX to call into office to schedule return. CX EMAIL CONFIRMED.; ordrng 1 w11650660 (heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found dent in drawer front cover. ordering new cover.; ordrng 1 WPW10330070 (drawer panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Wilmington, DE 19801
Taylor F.
Job Details:
07/19/2023
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found a loose connection on the control causing the control to not power on. Corrected connection and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found warped control panel. part on order.; ordrng 1 W11175576 (control panel)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wilmington, DE 19802
Taylor F.
Job Details:
07/19/2023
"Cx complaint is unit tripping the breaker. Found the lid lock to be shorted causing the breaker to trip every time the lid was closed. Replaced lid lock from VS and unit is now working as designed. Job is complete. Cx paid in full cashSR#7736867485; ordrng 1 W11307244 (latch TF VAN STOCK), used 1 W11307244 (LATCH TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Spring Grove, PA 17362
Sal R.
Job Details:
07/19/2023
"Per the previouse tech , I was abel to access and repalce the heater fill tube . UNit test good."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Boiling Springs, PA 17007
Bernard M.
Job Details:
07/19/2023
"Replaced all parts per previous tech, water dispenses with good flow, ran test 57 and icemaker harvested, ran test 45 and it filled. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
inner and outer panel damaged. same with ui cover and seal. all parts on order.; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 w11559689 (inner panel) and 1 W11461694 (outer door)
We serviced a
WHIRLPOOL WASHER
Model IIII
Near Culpeper, VA 22701
Eric F.
Job Details:
07/19/2023
"Cx thought she had warranty, could not find the receipt. Instructed cx to obtain warranty info and have call dispatched under warranty."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25401
Ezra M.
Job Details:
07/19/2023
"installed control, capacitor, motor and valves."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
added washers to the doors to that they were not rub. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Dover, DE 19904
Frederick R.
Job Details:
07/19/2023
CX complaint is WM wont stop draining. Inspected/tested and found unit has a faulty control board sending constant voltage to drain. Ordering control and drain pump. Stacked unit. NEED 2ND TECH. Cannot reschedule at this time due to part availability; ordrng 1 W11629601 (control) and 1 W10919003 (drain pump) and 1 look (look)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found cabinet damaged. part on order.; ordrng 1 w11446916 (cabinet)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25401
Ezra M.
Job Details:
07/19/2023
"ordering drain pump and lower harness, pressure hose damaged at tub connection, harness damaged at drain pump, pump cover damaged.; ordrng 1 W11652038 (lower harness) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WETVL27HW
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
unit needs a new top and cabinet due to damge. parts on order. unit in a closet to it will need a second tech to resolve the issue.; ordrng 1 W11176111 (lid white) and 1 W10596395 (cabinet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hampden Township, PA 17050
Bernard M.
Job Details:
07/19/2023
"Cx complaint unit doesn't make ice. Removed and inspected icemaker and found the switch underneath was in the off position. Turned switch to on and pressed the reset button, icemaker harvested and dumped the ice in the tray, then filled with water. Icemaker runs as designed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
unit needs a new cabinet. part is damaged and will need a 2nd tech to resolve the issue. cannot remove the unit it is in a tight space. 2nd tech required.; ordrng 1 W10596395 (cabinet)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Mechanicsburg, PA 17055
Bernard M.
Job Details:
07/19/2023
"Cx complaint water doesn't dispense. Removed and checked the filter for proper installation. The filter wasn't fully seeded in housing. Pressed on the water paddle and air come through at first, then water began to steadily flow. Dispensed 6 16oz cups of water without air gaps. Instructed cx to replace filter every 6 months and to make sure its secure in the filter housing and door closes and locks. Unit runs as designed."
We serviced a
WHIRLPOOL WASHER
Model WETVL27HW
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
697314 duplicate ticket. added my notes to other ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near Mechanicsburg, PA 17055
Bernard M.
Job Details:
07/19/2023
"Replaced fan per previous tech, restored power and evap began to develop frost pattern with fan running. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found gasket torn and not staying inside the door. therefore ordering a new rc door to resolve the issue.; ordrng 1 w11575716 (rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Greencastle, PA 17225
Andrew S.
Job Details:
07/19/2023
Per previous tech I was able to access and replace the RC LED. I then tested the unit and found that the lights are now functioning as inteded. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
ordering cooktop due to paint chipping at the corner. part on order.; ordrng 1 W11178791 (cooktop)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS04
Near Sinking Spring, PA 19608
Cody H.
Job Details:
07/19/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, cx paid in full on previous visit. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
had tighten down the handles and made sure they were level with eachother. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Fort Washington, MD 20744
Shane B.
Job Details:
07/19/2023
model and serial sticker are missing from the unit. i explained that we can not work on the unit without knowing the model and serial. cx says unit is less than a year old. i gave him whirlpool cx care number and advised him to call them and the comany that sold him the unit and get a new sticker. i didnt work on the unit.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details:
07/19/2023
"CX complaint is that the unti is still not cooling. I found temps in the FC to be @ 18 degrees with the use of a thermacoupling. I was able to access the evap and found a poor frost pattern. I called WP Tech Line and explained my findings. TL agrees that the unti will need 1 sealed system repair. i am orderign 1 compressor , 1 drier filter , 1 evap coil, 1 condenssor assm, and all corasponding couplings. Return visit will nned to be 4 call counted due to the time to replace the sealed system with condenssor assm. Once the parts are avalible, please have someone for the office call to set a return date. Please see SR #7736849384; ordrng 1 W11580057 (compresser) and 1 W11504415 (coupling) and 1 W11504431 (coupling) and 1 W11506619 (coupling) and 1 W11546605 (evap coil) and 1 W11504449 (coupling) and 1 W11506619 (coupling) and 1 W11109499 (drier filter) and 1 W11504433 (heat loop) and 1 W11504447 (coupling) and 1 W11632924 (condensor assm) and 1 W11506623 (coupling) and 1 W11504445 (coupling) and 1 4CALLCOUNT (4 CALL COUNT) and 1 LOKRING (LOKRING) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found damage to the door. part on order. also rust spots on control panel.; ordrng 1 W11173813 (door) and 1 W11175576 (control panel)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Fredericksburg, VA 22405
Robert W.
Job Details:
07/19/2023
Replaced thermal fuse and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
added washers so that the doors would not touch. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22408
Robert W.
Job Details:
07/19/2023
"Cx Complaint is the unit is making noise. Ran diag and found unit is making a sqeeking noise during spin belt slipping, pulled unit and found the gearcase is leaking oil causing belt to slip on splutch making noise. Ordering Gearcase, belt and splutch.; ordrng 1 W11449840 (Gearcase) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up paint to the unit. uhit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Fredericksburg, VA 22408
Robert W.
Job Details:
07/19/2023
"Replaced motor, ring and coupler unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up paint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW
Near Steelton, PA 17113
Fred G.
Job Details:
07/19/2023
"cx complaint unit isnt cleaning clothes, stated unit did not break down tie pods. inspected unit and entered diag and found 0 saved errror codes. ran test 12 and found unit did finish with out issue. i dispened both cold and hot water and found they were placed on the correct valves. Ran a quick wash and found unit finished with out issue. ran another quick wash with tie pod and found tie pod did break down and finished test with out issue. i found unit was saved on light soil level. I advised cx to run a higher soil level to correct issue. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WETVL27HW2
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
"added touch up poaint to the unit. unit is good to go.; ordrng 1 72017 (TOUCH-UP PAINT ar vs), used 1 72017 (TOUCH-UP PAINT ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fredericksburg, VA 22407
Robert W.
Job Details:
07/19/2023
"CX Complaint is the unit isnt starting and there is oil leaking from under unit. Inspected unit and found the new strike iant staying locked in place and is causing lid not to lock also found the cap is leaking oil, Ordering Strike and will use cap on return.; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM03
Near Suffolk, VA 23434
Austin D.
Job Details:
07/19/2023
found damage to rc door. door on order.; ordrng 1 w11575716 (rc door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Delta, PA 17314
Sal R.
Job Details:
07/19/2023
"CX complai t is that the utni is leaking. I found that bwater is coming form the vent assmebly. I found gasket to be worn and the deflector to be fragmented. I am ordering 1 gasket (W11483553) , 1 vent assm (W11649995) and 1 deflector (W11545290). CX will be out of town until 7/24. A return for 7?25 has been set.; ordrng 1 W11545290 (deflector 8 @ tribs)"
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Richard B.
Job Details:
07/19/2023
"CX complant. Water leaking again from fridge, Inspected unit and found evap drip tray is not catching all the water and directing it to the drain. Will need a drip tray kit for the evap tie backs and the permagum sealer for the drain issues. 1 in stock. AIG contract. Further work needed. removed sheet of ice from underneath the drawers . RB; ordrng 1 W11457241 (drip tray.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wilmington, DE 19806
Taylor F.
Job Details:
07/19/2023
Cx complaint is unit not cooling proeprly. Tested inspected and verifed complaint. Found the compressor not coming on. Unplugged p9 connector and found the unit comes on and starts cooling with the exception of the fan. Ordering FC evap fan. Also found the door liner defective not allowing the switch to be pushed in all the way causing dispenser not to work. Tried installing shim but the liner is to badly defective. Door is needed to complete repair. Spoke to Haley ordering evap fan and left RC door. Cannot rescheudle at this time.; ordrng 1 W11518736 (door fip) and 1 W11578030 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Locust Grove, VA 22508
Eric F.
Job Details:
07/19/2023
"Installed harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB02
Near York, PA 17406
Sal R.
Job Details:
07/19/2023
I attempted to replace parts . I spoke to Parts orderign amnd found that noe of the ordered parts are covered or apporved under the 1 year manufature warraty. I called trade Care and was denied a Parts Auth. I porovided CX a WP Cust Care phone number for assistanse. I am moving on . No service was provided.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Essex, MD 21221
Alexander D.
Job Details:
07/19/2023
cx complaint unit not making ice and rc door gaskets tearing. inspected unit and verified complaint. found huge frozen puddle of water in container. melted ice out of container. found fill tube it frozen and split at the top. icemaker harvests correctly and calls for water. icemaker isnt leaking. valve is seeping causing fill tube to freeze and split. returing with preid valve and ordering fill tube and both rc door gaskets. call cx to schedule return visit once we have approval from contract and eta on parts.; ordrng 1 W11415785 (fill tube) and 2 W10830274 (rc door gasket)s
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
07/19/2023
was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS2
Near Washington, DC 20011
Leon
Job Details:
07/19/2023
"cx complaint water not coming into dishwasher, confirmed cx issue, ran test to find that inlet valve wasn't getting enough voltage to work properly and control need to be replaced."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Mountville, PA 17554
Justin L.
Job Details:
07/19/2023
Was able to access unit and replace parts. ui flashed then powered off. found control not sending voltage now. reordering ui and ordering control once in office will need to set return; ordrng 1 W11460962 (interface) and 1 w11506011 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Chesterfield, VA 23832
John P.
Job Details:
07/19/2023
Found control disabled heater unable to tell if issue due to unit not filling with enough water or control not bringing on water valve long enough ordering control and valve; ordrng 1 W11175771 (Valve) and 1 W11637581 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chambersburg, PA 17202
Andrew S.
Job Details:
07/19/2023
Cx complaint is that the unit will not start agitating after it fills. Upon arrival I found an F8E1 and an F2E1. I entered diag and manually activated the cold valve and found that it is loud and is just trickling out. I was able to access and repalce the valve. I also found that the pressure hose was not connected to the control. I then manually activate the cold valve agian and found that it is now functioning properly. i then started a normal cycle and the unit progressed into agitation and wash. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model Kdtm354ess3
Near Midlothian, VA 23112
Joseph D.
Job Details:
07/19/2023
Removed blockage from drain pump and unit now working properly. No other issues found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near East York, PA 17402
Sal R.
Job Details:
07/19/2023
CX complai t is that the unti will not dispense ice. I found that the seperator (icedoor) opens but the auger motor is not running. i inspected the auger and foud harness securly plugged in. I inspected the door harness and found a severed wire in the harness. I am ordering 1 FC door (W11038917). I have informed CX that the door takes ruoghly 6-8 weeks to direct ship to the home. CX will open box inspect door and call office to set a return date.; ordrng 1 W11038917 (FC door.)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Thurmont, MD 21788
Brian R.
Job Details:
07/19/2023
cx complaint is lint screen housing broke. tested and checked unit. unit runs and heats and quiet. part broke and moisture sensors are broke off and why unit wont run and heat. was able to do timed dry and unit heated and ran. will order parts needed and office will schedule. also advised cx to clean area and have unit in the open for return so we can work on it. job noted as well as noted for office.; ordrng 1 W11086603 (Lint Screen Cover) and 1 WPW10298258 (Harness) and 2 WP3387223 (Moisture Sensor)s and 1 Look (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Hyattsville, MD 20785
Samuel R.
Job Details:
07/19/2023
cx comp;aint unit is not cooling.inspected unit and cpuld confirm.found unit cabinet in fridge section to have a big gap at the bottom.called techline #7736898419
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Richmond, VA 23233
Thomas B.
Job Details:
07/19/2023
Cx complaint heard very loud pop inspected unit found bake element blown qouted 299.32 cx paid in full By CC ordering part; ordrng 1 W10779716 (elmnt-bake)
We serviced a
JENNAIR RANGE
Model JGRP548HL01
Near Vienna, VA 22180
Christian C.
Job Details:
07/19/2023
Cx complaint of a gas leak. Inspected unit tested all burners and ovens. Found strong signal from FL burner. Attempted to call safety. Safety closed at 6pm. Ordering left front oriface holder assembly. Will contact safety.; ordrng 1 W11319741 (left front oriface assembly) and 1 W11320029 (left manifold)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/19/2023
Loud grinding from gearcase assy new gearcase has failed ordering new gearcase assy. very loud towards end of cycle; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Elizabethtown, PA 17022
Fred G.
Job Details:
07/19/2023
I was able to access unit and replace the ice bin and RC led as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Lanexa, VA 23089
Orbie
Job Details:
07/19/2023
cx advised against having unit repaired after finding only 3mo warranty on labor.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
07/19/2023
Cx complaint is that the unit is leaking from the LF corner of the unit. Upon arrival I found that the unit falls under SP W11651001. I called TL and verified. I am ordering the Tub ring. Please contact cx when the parts are avaiable to schedule the return visit. SR#7736896334; ordrng 1 W11590590 (Tub Ring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/19/2023
Cx complaint unit is not working properly inspected unit found errors code F5 for thermistor failure on ice maker assy ordering ice maker and will return with valve as needed ; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Millville, DE 19967
Michael E.
Job Details:
07/19/2023
"CX has an extended warranty but was not dispatched properly. Cancelled service today so CX can contact extended warrantty company to dispatch. If this comes back to us, please preID IM W10884390. I could see IM was stuck in middle of harvest. No service done today"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Moseley, VA 23120
Joseph D.
Job Details:
07/19/2023
customer complaint intermittent non-functional user interface confirmed complaint unit with f2e1 stuck key errors replace console and unit now operating properly reesejd@yahoo.com
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Hyattsville, MD 20785
Samuel R.
Job Details:
07/19/2023
cx complaint unit is not filling up properly.inspected unut and found valve not open all the way.tested unit and is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Toano, VA 23168
Orbie
Job Details:
07/19/2023
"cx complaint temps off in unit. checked unit temps. 39.9* RC, 18.9F FC. wall of ice at rear of freezer. called techline to document. test 6 - 03 test 38 - sh. found defrost heater not turning on. advised to check heater for voltage an replace high voltage control if no power going to heater. no power going into heater wires, continuity at heater. 7736894999 also found door switch metal piece sticking out. ordering switch, heater harness and control for return visit, also ordering heater just incase. defrosted evap.; ordrng 1 W11396033 (switch) and 1 WP12729128 (heater) and 1 W11401475 (harness) and 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL UNKNOWN
Model WED8500DC3
Near York, PA 17402
Sal R.
Job Details:
07/19/2023
"CX complai t is that the unti is making a loud noise during opperation. I found that the noise is coming from the idler pulley, I foun d the belt to be worn as well. I am ordering 1 dryer repair kit (4392067). Once the part is avalible, please have someone for the office call to set a return date.; ordrng 1 4392067 (dryer repair kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Glen Allen, VA 23059
Thomas B.
Job Details:
07/19/2023
Found leak right out the side of the main wash motor ordering the sump assy; ordrng 1 W11416362 (Sump motor)
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS2
Near Fairfield, PA 17320
Andrew S.
Job Details:
07/19/2023
Upon arrival I found that the regulator was not the issue. I found that the LF burner had a choke installed. I removed the choke and found that the flame is now at normal length and coloration. I was also able to adjust the RF burner. Unit is functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23236
Chris B.
Job Details:
07/19/2023
cx comp unit will not wash clothes insp unit conf cx comp found f7e4 f6e3 also found slider meatl not alighned with plastic on slider replaced slider tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arnold, MD 21012
Israel R.
Job Details:
07/19/2023
"Customer complaint unit is not cooling and is frosting in the refrigerator. I found the FC is overfrosting and the refrigerator is warm. No aid coming into the RC. I found the frost blocked the vents and the unit is overheating due to the overfrosting. I clear all the ice and notice frost pattern is not good is only frosting the top two coils. The compressor is very hot and reading about .5 amps. Low refrigerant or bad compressor. The airducts need to be replaced becaseu they have melted. and will need SS. Ordering compressor, dryer, evap and coupler for SS and ordering air ducts for the the evap. PArts and labor covered by entitlement for SS. Collected for parts for the air ducs. PAid in full. Call customer when part is available.; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 W11506635 (Coupler) and 1 W11666272 (Duct-air 40.01) and 1 W11208347 (duct-air 58.60) and 1 W10836706 (evaporator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Chris B.
Job Details:
07/19/2023
replaced control tested CALIBRATED unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
07/19/2023
Cx complaint is that the dispenser is leaking. Upon arrival I found that the top dispenser is leaking. I found that the bottom dispenser is not leaking but is getting wet from the top one. Unit is stacked so we will need a 2nd tech to remove the dryer. I am alos ordering the dispenser housing and hose. Please contact cx when the part is avaialble to schedule the return visit.; ordrng 1 W11524105 (Dispensor) and 1 W11316604 (Hose) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Baltimore, MD 21214
Alexander D.
Job Details:
07/19/2023
"cx complaint unit not drying dishes well. inspected unit, found rinseaid empty and unit has plastic tub. ran diagnostics, no errors stored, test cycle runs good and unit is heating. advised cx rinseaid is mandatory for drying. also to select hi temp wash with heated dry, run hot water in sink before starting cycle and to angle dishes so water will run off. cx understands. unit is operating as designed at this time; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Drew B.
Job Details:
07/19/2023
chris TL... SR#7736852113 customer relationsleak on condenser dropping psi on nitrogen test and found bubbling per wp replace condenser and compressor mutople trips not dirty lines. and 2 tyech to tilt unit all way back for condenser replacemrtn and not risking unit dropping.; ordrng 1 LOOK (LOOK) and 1 sstech (ss tech) and 1 W11370574 (compressor) and 1 W11632924 (condenser) and 1 2tech (2 tech)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS588FIHZ00
Near Richmond, VA 23235
Chris B.
Job Details:
07/19/2023
replaced fc door tested unit working as desighned and shark bite tested unit working as desighned
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Littlestown, PA 17340
Drew B.
Job Details:
07/19/2023
cx complaint that is making loud noise when its on the hevier loads.. i found the noise to be coming from the wheel and makes a prgessive loud chsttering squeeling from what appears to be the wheel has a chip in it cauing the noise to get stronger when running longer.will need the parts for return do not see oint to replace pulley when noise is covered under the wheel chattering.; ordrng 1 WP697772 (Wheel 62@trb) and 1 279787 (motor)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Unionville, VA 22567
Thomas B.
Job Details:
07/19/2023
Unable to locate address the GPS takes me To 857 and 839 which are the only 2 homes in this spot called office to verify office called cx no answer waited 10 mins before moving on.; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Gettysburg, PA 17325
Drew B.
Job Details:
07/19/2023
"cx complaint that unit is not adjusting any of the flame sizes the unit is on the correct lp and have solid blue flames but when testing found unit to have issues with the adjustments past the med level,, will not even breach the low.... cx baby was sick at apt and didnt want us(a outside person) ti be in home at time of artrival; schdld next appmnt for 7/24 MON !"
We serviced a
KITCHENAID DISHWASHER
Model kdte204kps1
Near Mineral, VA 23117
Thomas B.
Job Details:
07/19/2023
Cx complaint unit is not working properly inspected unit found water will not enter unit removed and replaced the water valve assy tested same result checked flow sensor on side it's intact and not damaged ordering the sump motor for a 7-2 variable speed error and control as needed; ordrng 1 W11460946 (Wash pump) and 1 W11629914 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Huntingtown, MD 20639
Shawn D.
Job Details:
07/19/2023
"correction from diag notes icemaker had 12.4 dcv not 120v typo. replaced the ice maker,control and ui plugged fridge back in and ran test 57 and ice maker cycled and found home,test 56 shows e0 and 45 filed ice maker with water. unit is good to go"
We serviced a
JENN-AIR COOKTOP
Model JED3430WS01
Near Richmond, VA 23235
Chris B.
Job Details:
07/19/2023
cxc omp front right burner will not heat insp unit conf cx comp found knobs glues to switch could not remove cooktop to replace switch collected 120 sc check
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB00
Near Williamsburg, VA 23185
Orbie
Job Details:
07/19/2023
cx complaint unit only fills and pumps. checked unit found unit not getting cold at all after running compressor. no frost pattern and no cooling at evap line. ordering all sealed system parts CBE.; ordrng 1 WPW10218037 (evap) and 1 WPW10605286 (compressor) and 1 WPW10534030 (valve-gas) and 1 WPW10200037 (drier-tube) and 1 w11506635 (coupler) and 1 WP2313624 (condenser)
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near Baltimore, MD 21239
Alexander D.
Job Details:
07/19/2023
"upon arrival, cx said he tried to call and cancel appt, they decided to just buy new unit. no service provided, no money collected"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
07/19/2023
"cx complaint of unit not stopping and ran none stopping even in cool down mode called techline spoke with Brandon checked heater from board, read inlet thermistor at 2.4 k ohms replaced the thermal cutoff called asftey spoke with Monika SR#7736892630,file number #7736867284cx owes for labor and parts; ordrng 1 280148 (cutoff-tml CA / VS), used 1 280148 (cutoff-tml CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21212
Alexander D.
Job Details:
07/19/2023
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. found unit has updated heater. defrost thermistor reads 48k ohms while encased in frost, should be good. found heater not getting 120v and it tests open. ordering control and heater. call cx to schedule return visit once we have eta on parts; ordrng 1 W11566851 (control) and 1 W11650660 (heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5610XW0
Near Fairfax, VA 22030
Simon
Job Details:
07/19/2023
CX complaints dryer squeeky sound very noisy .inspected unit found idler not rotate properly replaced idler and two back rollers tested unit for 10 min no Squeeky sound found .SZ
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fredericksburg, VA 22406
Robert W.
Job Details:
07/19/2023
CX Complaint is the unit isnt starting. Inspected unit and found the door switch has failed and is keeping unit from starting jumped switch and unit starts up. Ordering door switch; ordrng 1 WPW10569603 (Door switch)