Service History 367 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Washington, DC 20001

Sherwood

Job Details: 07/20/2023

cx complaint not cooling rc. arrived and confirm no air flow or movement in rc except ice box fan. put unit into diag ran test 40 everything was working correctly except rc evap fan. ran the air baffle test and that was opening and closing correctly compressor and condenser fan are working as well as fc evap fan motor. ordering rc fan motor.; ordrng 1 W10846539 (rc fan motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Hagerstown, MD 21742

Ken M.

Job Details: 07/20/2023

Gasket replaced and heated to close air gaps. Door is sealing properly. Old part left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Arnold, MD 21012

Alexander D.

Job Details: 07/20/2023

"replaced ice container, ice duct gaskets, ice door gasket and chute ice door asm. new door gasket was folded up alot and has a lot of creases in it. tried to fluff it out with heat gun. adivsed cx to keep old door gasket and put it back in if theres any frost build up on new one. advised to allow 3days for temps to adjust and call back if issues persist"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ephrata, PA 17522

Justin L.

Job Details: 07/20/2023

Cx complaint unit leaking during cycle. Was able to access unit and found no saved codes. Tested unit and found leak from bellow. Replaced bellow and tested. Unit now no longer leaks. Unit checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model RMC305PVS01

Near Stafford, VA 22554

Tanner B.

Job Details: 07/20/2023

Installed new transformer and tested unit.. Now heating .. Job complete; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Centreville, VA 20120

Richard B.

Job Details: 07/20/2023

"CX complant. Fridge not cold. Prior diagnosis found unit needs evap drip tray and fan , tie evap Back after installing drip tray and fan after thawing. Unit is cooling now. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/20/2023

"cx complaint wash will randomly start letting water spray even when unplugged cx said ordering new inlet water valve.; ordrng 1 W11595805 (Valve, Water Inlet)"

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Simon

Job Details: 07/20/2023

iCX complaints ice maker not making ice .inspected unit replace ice maker fan unit works as designed SZ

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/20/2023

cx complaint unit stuck on f2e1 and f2e2 new console panel needed got unit to work when reset; ordrng 1 W11419056 (Whirlpool Dryer Control Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Enola, PA 17025

Cody H.

Job Details: 07/20/2023

"CX complains unit is not cooling and sounds like compressor keeps shutting off. Found unit to be unplugged on arrival, plugged unit in and found compressor would not start. tested amp draw of compressor and compressor was drawing 9 amps trying to start. Unit will need sealed system for repair. Called FG who reccomended ordering compressor, drier and 2XL. Office to schedule with CX when all parts arrive.; ordrng 1 W11109499 (drier) and 1 W11504445 (Drier lr1) and 1 W11504447 (drier lr2) and 1 W11574734 (compressor) and 1 W11504431 (compressor lr1) and 1 W11504415 (compressor lr2) and 1 W11506621 (compressor lr3) and 2 W11506635 (process stub)s and 1 876765 (mtg kit)"

We serviced a

MAYTAG FREEZER

Model mzf34x20dw00

Near Gardners, PA 17324

Fred G.

Job Details: 07/20/2023

Arrived to cx home and we first talked about the service call fee. cx though they had 10 year warrenty on unit. i explained that the 10 year warrenty only covers select items. i advised them it will still cost them $120 to look at the unit. the cx canceled me at the door

We serviced a

AMANA FREEZER

Model AQC0902LW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 07/20/2023

Inspected the unit. Found that the cx is saying that the Freezer isn't freezing items in the middle. Checked the Temperature Selection Switch. Found the Temperature Switch is set to Refrigerator instead of Freezer. Switched Temperature to Freezer setting. I also tightened both sets of Hinge Screws they where loose. Door is now sealed. Door is now sucking in after it is closed. Unit is working as Designed ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Harrisburg, PA 17109

Cody H.

Job Details: 07/20/2023

"CX complains unit FC door switch is seizing due to ice/frost build up causing light to not come on. Unit will need new FC door switch for repair. Ordering door switch, office to schedule with office when parts arrive. CX EMAIL ADDED.; ordrng 1 W11396033 (door switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 07/20/2023

"Cx complaint is that the unit is not starting a cycle. Upon arrival I found that the lid lock cycles and then the motor hums but does not move and the unit goes to cycle complete. I found that the capacitor has failed. I was able to replace the capacitor with one from VS. i then tested the unit and found that it is now functioning as intended. Job complete; ordrng 1 W11395618 (Capacitor AS/VS) and 1 LOOK (LOOK), used 1 W11395618 (Capacitor AS/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Richmond, VA 23231

Chris B.

Job Details: 07/20/2023

replaced center door gasket heated and seated in place insp for gaps and leaks unit sealed and working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Chantilly, VA 20152

Richard B.

Job Details: 07/20/2023

"CX complant. Delay start not working, Insopected unit and cnfermed , Unit has multiple error codes for fill valve , water temp , inline fuse , Called tech support , Told them issues , Techsupport determined a bad ACU could be issue since console has been replaced . Ordered control , And sceduled CX , Further work needed, RB SR7736906911; ordrng 1 W11368631 (acu)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Elkton, MD 21921

Taylor F.

Job Details: 07/20/2023

Cx cancled at the door and said they got rid of the unit. Unit is no longer at address. Cx saids he threw it out and got a new one. Closing the ticket at this time. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Port Deposit, MD 21904

Taylor F.

Job Details: 07/20/2023

"Cx complaint is unit making a loud clunking noise during agitation. Found excessive play between the drive pulley and agitator. When agiating, even empty unit was very loud and cx had a video of what it sounds like when there is clothes and water in it. Everytime it changes direction there is clunking/grinding. Reordering gearcase and ordering the splutch and agitator just incase one of them is causing the issue. Also ordering the motor becuase when spun by hand, the pully is not square to the motor shaft. This could cause excessive belt wear. Cannot rescheudle at this time. 2CT GEARCASE; ordrng 1 W11550891 (agitator) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near West York, PA 17404

Bernard M.

Job Details: 07/20/2023

Cx complaint unit doesn't heat. Ran normal cycle and found unit no theating. Checked and found 76v coming from the outlet. Instructed cx to contact licensed electrician to repair outlet to receive 240v.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myersville, MD 21773

Ken M.

Job Details: 07/20/2023

Valve replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roanoke, VA 24012

Kyle A.

Job Details: 07/20/2023

Units cold valve will not actuate. Ordering inlet valve.; ordrng 1 W11210463 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Lexington, VA 24450

Kyle A.

Job Details: 07/20/2023

Found units hinge bent. Adjusted units hinge so its no longer rubbing on door. Unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Madison Heights, VA 24572

Kyle A.

Job Details: 07/20/2023

Unit has been closed out.

We serviced a

WHIRLPOOL DRYER

Model MED8200FW1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/20/2023

"cx complaint door not closing, checked unit found hinge broken not holding door, cx owes $110.00 labor on return.; ordrng 1 WPW10208415 (door hinge)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near South Boston, VA 24592

Kyle A.

Job Details: 07/20/2023

Units cold valve is constantly leaking into unit. Ordering valve.; ordrng 1 W11038689 (Inlet)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 07/20/2023

"cx complaint unit not heating, checked unit found 244 vac to element element not heating, replaced element, advised cx to have vents cleaned once per year, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model 94597

Near Farmville, VA 23901

Kyle A.

Job Details: 07/20/2023

Will go next time in area.; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Williamsburg, VA 23185

Lucas R.

Job Details: 07/20/2023

"cx complaint unit not making ice, checked unit found temp at 1, 0 vac at icemaker, accessed control, j 12, 0 vac lbu-bk wires with door switch code, called techline spoke with brandon sr7736903597, advised should be 120 vac at connection with drawer closed, ordered control, expart.; ordrng 1 W11580234 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB03

Near Darlington, MD 21034

Neil H.

Job Details: 07/20/2023

jazz board forced defrost heat on but the adc on control not activating the defrost cycle new control needed 7.5ohms thermistor good; ordrng 1 W11449482 (Whirlpool Refrigerator Control Board)

We serviced a

MAYTAG WASHER

Model WTW6120HW1

Near Kearneysville, WV 25430

Daniel J.

Job Details: 07/20/2023

replaced stripped srew to washplate calibrated and ran diag checked faults none present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Baltimore, MD 21206

Dustin F.

Job Details: 07/20/2023

"Replaced all parts and tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Kearneysville, WV 25430

Daniel J.

Job Details: 07/20/2023

installed new fridge door after removing plastice found small dents and scratches in new door reordering also *** look look*** door will need to be picked up; ordrng 1 w11575716 (door assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Richmond, VA 23294

Joseph D.

Job Details: 07/20/2023

Replace failed icebox fan confirmed power to heater defrosted evaporator put into automatic defrost on timer unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/20/2023

"CX complaint no ice.Temperature in the Fc 14F, found unit not defrosting. Ran forced defrost, the heater didn't heat up enough. Confirmed 120V sent from the control board, but I was unable to get a steady resistance reading from the heater. Tested icemaker, it cyclked ok but didn't call for water. Replaced icemaker using pre id part. Ordering heater assy W11650662 and thermistor WPW10384183 just in case; ordrng 1 W11650662 (heater) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Halethorpe, MD 21227

Robert L.

Job Details: 07/20/2023

"cx complaint not washing dishes, door flops, found f4e3 motor failure no sump movment, friction pads seperated, ordering sump assy and friction pads; ordrng 1 W11665769 (sump) and 4 WP8268961 (pad)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Potomac, MD 20854

Roberto I.

Job Details: 07/20/2023

"Cx complaint upper rack broken.Inspected unit, found wheel separated from left adjuster. Replaced adjuster assy using pre is part. Unit tested ok"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, MD 21227

Robert L.

Job Details: 07/20/2023

"cx complaint timer knob was off line then broke off, comfirmed stem pulled out of timer, was able to advance and test unit, will need new times timer on back order cx not happy contacting customer care and lowes, ordering timer; ordrng 1 W11685947 (timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEW5

Near Chantilly, VA 20152

Richard B.

Job Details: 07/20/2023

"prior diagnosis found unit needs resivoir and dual valve. After installing dual valve and resivoir , resivoir tubing sprung a leak. Reordering resivoir. In stock, further work needed. RB; ordrng 1 w10502642 (resivoir.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Midlothian, VA 23114

John P.

Job Details: 07/20/2023

"Found where water line goes into ice maker at back of cabinet not fully seated into fill tube causing water to run down backside of fridge, fully seated water line in connector tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Westminster, MD 21157

Justin S.

Job Details: 07/20/2023

cx says they have only used the unit once and it tripped the breaker. the unit is getting 120vac and is correctly polorized. no error codes in memory. the unit is locking the lid filling with cold hot oxi fabric softener draining agitating and spinning good all with an amp clamp on the unit and didnt go anywhere close to 15aac. calibrated the unit. ran the diagnostic and still nothing over 8aac. unit is on a gfci with a second outlet in the laundry room. called tech support and spoke with an austin. service pointer w11525530. file number 7736908650. dont see any damage to the harness. cx needs an electrician

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Richmond, VA 23229

Joseph D.

Job Details: 07/20/2023

Found unit leaking from drain hose as well as faulty cam gear must return with both; ordrng 1 285863 (Hose) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Fred G.

Job Details: 07/20/2023

"I was able to access unit and first took FC evap cover off and found a half evap frost pattern. I then pulled unit out and removed back cover and hook gauges up and found a 1 in vacuum low side and 100psi high side. i then watch frost pattern and found unit build a full frost pattern with in 15-20min. called TL (SR7736905567) test 1=01, test 2=01, test 7=01 we switch it to 02. TL wanted me to test both RC and FC thermistors in ice water. I found FC thermistor was 8.51kohms, RC thermistor was 7.93kohms. thermistors are good. TL recommended replacing main control and user interface at this point. not a SS issue. once parts are in please reach out to cx ans set up a return visit.; ordrng 1 W11224256 (CONTROL) and 1 W11579559 (user interface)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bel Air, MD 21014

Neil H.

Job Details: 07/20/2023

cx complaint the handle was coming off/loose fixed the issue unit checked good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Dumfries, VA

Robert W.

Job Details: 07/20/2023

CX Complaint is the unit is heating but isnt spinning. Inspected unit and found the idler pulley has failed cauing belt to snap and not allow drum to spin. Ordering Idler and belt to fix issue; ordrng 1 WP8066184 (Pulley) and 1 WP691366 (Idler pulley)

We serviced a

WHIRLPOOL WASHER

Model WFC682CLW0

Near Madison, VA 22727

Danny R.

Job Details: 07/20/2023

unit had erro codes f9 e1 f0 e2 f5 e3 and they complain about long dry times unit isnt a dryier they will return unit to lowes

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Baltimore, MD 21209

Shane M.

Job Details: 07/20/2023

cx complaint the wasnt drying proper. found lint causing 2 floppers on exit. removed lint. airflow back to normal.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Hampton, VA 23664

Carl A.

Job Details: 07/20/2023

"x complaint of unit not starting checked unit to find the following F5E3,F2E1checked unit to find that lid lock would engage intermittingly,exam unit to find lid screw missing and small crack in left hand coner of lid,found bezzel cracked as well both causeing issues to allow door to lock,also found that the gear case leaking oil as well as play in wash plate as it was free flying as it was turning ordeirng parts needed for repairs; ordrng 4 W11404293 (Screw)s and 1 W11237158 (Lid Lock Bezel, Chrome) and 1 W10861642 (Lid Switch) and 1 W11401712 (Control Board) and 1 W10752187 (Washplate Screw) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate) and 1 W10734521 (Clutch) and 1 Look/LOOK and 1 W11102314 (lid) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (Lid Right Hinge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near McLean, VA 22101

Christian C.

Job Details: 07/20/2023

Cx complaint of water on inner door rim. Inspected gasket and was installed backwards from previous visit. Resecured gasket in proper direction. Ran through diag cycle twice no water on inner door rim. Unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Richmond, VA 23233

Joseph D.

Job Details: 07/20/2023

Did not install drier bc unit does not have a leak. Found compressor at .8 amps and evaporator covered in ice. Melted ice and found wire to heater unplugged. Plugged in wire to heater and unit now defrosting properly

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Potomac, MD 20854

Roberto I.

Job Details: 07/20/2023

"Cx complaint no power.Confirmed unit not turning on, lights and dispensers not working. Power supply ok, found bad on/off switch. Replaced part using pre id. the unit turned on and worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Seaford, DE 19973

Michael E.

Job Details: 07/20/2023

Replaced paddle as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, VA 23666

Justin W.

Job Details: 07/20/2023

cx complaint unit not starting properly. checked unit to find f2e1 error code. found cx holding start button too long. showed correct way to start unit started 3 times perfectly. cx to test unit and call us back if unit still persists to give issue after obtaining video of issue. unit working as designed; ordrng 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Falls Church, VA 22046

Jason A.

Job Details: 07/20/2023

CX complaint DW screw fell off. Found pin for hinge is broken. Unit needs tub. Part covered lifetime. Advised CX to open box & inspect for damage - call office to report. CX paid in full > JJ; ordrng 1 W10681512 (Tub assym - lifetime covered)

We serviced a

WHIRLPOOL WASHER

Model NOMOD

Near Hampton, VA 23669

Justin W.

Job Details: 07/20/2023

cx cancelled at door stating she was going to replace

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Simon

Job Details: 07/20/2023

CX complaints dryer stop in mid cycle inspected unit relay K22 k2 not getting valtage 65.8 V balck to ground 122V red to ground shoud be 0 but i got 31.0V call tech line need to replace the drive motor .orderd drive motor.SZ; ordrng 1 W11234001 (dryer drive motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Hampton, VA 23669

Justin W.

Job Details: 07/20/2023

replaced sump tested 3 times unit working as designed

We serviced a

JENN-AIR OVEN

Model JJW3430IL01

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/20/2023

Cx complaint power issues removed and replaced the control tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Frederick, MD 21702

Ricardo S.

Job Details: 07/20/2023

Cx complains that the dishwasjeher vent leaks water and damaged the SS. the vent has rust .. seal cks ok. cx use the correct ss cleaner .. order vent assy and door panel; ordrng 1 w11461694 (panel) and 1 w11649995 (vent)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Towson, MD 21204

Shane M.

Job Details: 07/20/2023

cx complaint the unit isnt draining. installed all parts ordered by pre tech. test 12 passed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Stafford, VA 22554

Robert W.

Job Details: 07/20/2023

CX Complaint is the display is freezing. Inspected unit and found error F2E1 stuck key tested diplay and found few buttons not responding. Ordering MW door to fix issue.; ordrng 1 W11196131 (Stainless door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Timonium, MD 21093

Shane M.

Job Details: 07/20/2023

cx complaint the topshelf of RC showin him around 44F w digital gauge. he had... couldnt duplicate temp issues. put unit into test mode. unit showed. 35F in RC. faned activate. restart power to unit. advised cx might have a sealed system issue. might need to take off both covers RC/FZ evap covers & determind frost patterns. advised to watch over unit 24/48hrs.

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL00

Near Sykesville, MD 21784

Brian R.

Job Details: 07/20/2023

cx not home. waited a bit then called and he said they tried to cancel job as there going to replace unit. advised i would update and close ticket for them.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near North East, MD 21901

Taylor F.

Job Details: 07/20/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the FC at 12 degrees and the RC varied from 70 on top shelf to 35 on bottom shelf. RC fan not running, RC evap frozen over and unable to remove the evap cover at time of visit. Cx is going to unplug unit for 24hrs and then plug it back in to try and restore cooling in the meantime. Ordering evap cover and control to resolve defrosting issue. Cannot rescheudle at this time.; ordrng 1 W11610999 (evap cover) and 1 W11664342 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Silver Spring, MD 20903

Leon

Job Details: 07/20/2023

replaced control and tested unit everything worked as it should

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Chesterfield, VA 23838

John P.

Job Details: 07/20/2023

"CX complaint after repair on 6-21, next day water wouldn't dispense. Upon arrival today unit is dispensing. 35 in ff compartment and -2 in fc compartment. Called techline talked to Nate said to raise FF temp by 1 degree and have CX monitor.SR#7736900922"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 07/20/2023

Per previous diag I was able to access and replace the door gasket. I then tested the unit and found that it is now sealing correctly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY03

Near Elkton, MD 21921

Taylor F.

Job Details: 07/20/2023

"Cx complaint is unit not cooling.ested inspected and verifed complaint. Found the RC evap defective. Replaced RC evap and dye drier from previous diagnosis, pressure tested unit and found no leaks. Vacumed unit down and refilled with 5.75oz of 134A. Unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsport, MD 21795

Ken M.

Job Details: 07/20/2023

Separator assembly replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/20/2023

GOT HERE seemed odd needed so many controls for to dispensed cubed ice issue with gemini call TL confirmed SR#7736900263 replaced tested & working

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Reinholds, PA 17569

Justin L.

Job Details: 07/20/2023

Cx complaint unit only uses a little water to clean. Was able to access unit and verify complaint. Found cx had on extra power. Ran auto test and started a cycle. Instructed cx on operation of unit. Unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Gloucester, VA 23061

Orbie

Job Details: 07/20/2023

"CX complaint icemaker not working. verified complaint. test 57 02, icemaker never moved. test 56 E2. ordering icemaker. advised cx we would call him when icemaker comes in.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17201

Fred G.

Job Details: 07/20/2023

advised cx that the unit does not have any warrenty left. cx said it does but entitlements says otheriwse. i then said the unit does have 5 year extending SS coverage but that doesnt cover the ice maker and they would still need to pay $120 for me to look at the unit. cx declined service. I moved on

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Brightwood, VA 22715

Danny R.

Job Details: 07/20/2023

ideler pully hasd gone bad but was run so long the braket is bad aa well will need pully with braket; ordrng 1 W10837240 (idler pully)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EBS05

Near Sykesville, MD 21784

Brian R.

Job Details: 07/20/2023

cx complaint is freezer section is always good but fridge section cools when it wants. says its cooling fine as of now but some dasys temps are up in the 50s and everything is set right and looks good. said they just moved in last week. tested and checked unit. took temp readings of 3 in freezer and 38 in fridge. unit set to 38 n 0. found right hand door gasket tearing. will order parts needed and office will schedule.; ordrng 1 W11368721 (Door Gasket Right Side Black)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Richmond, VA 23223

Chris B.

Job Details: 07/20/2023

replaced control tested calibrated collected 120 cc

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/20/2023

"Customer complaint is that the tub is bouncing off the front of the unit and squealing. Cabinet is level and suspension is good. Inspection of the drive system found no visable issues, splutch nut is secure and the gearcase is not leaking oil. Pulled a few coins out from between the washplate and basket. Ran test cycle and the unit has stability issues in spin and is squealing. Ordering gearcase, splutch, motor, and belt.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Madison, VA 22727

Danny R.

Job Details: 07/20/2023

unit will not ignit the ignitor doesnt heat the hole way; ordrng 1 W11590294 (ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 07/20/2023

"Cx complains that the freeer door not closing properly, inspected unit, freezer section has frost on the right top corner.. door not closing properly, leaks air, faulty new door.. re-order part; ordrng 1 lw11258441 (freezer door)"

We serviced a

MAYTAG DRYER

Model MEDX500XW1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 07/20/2023

cx comp unit drum will not turn insp unit conf cx comnp found drum not spinning due to locked up idler puller unit will need idler pulley and belt to complete repair; ordrng 1 WPW10112954 (belt) and 1 W10837240 (idler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near New Market, MD 21774

Ricardo S.

Job Details: 07/20/2023

"Cx complains that the unit not working at all, inspected unit, main boaard receives 120vac, only on the black wires, L1 to N 0 vac, found a bad connector on terminal block, i fix the terminal.. reset power, unit tested and dw works fine"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlottesville, VA 22901

Eric F.

Job Details: 07/20/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Great Falls, VA 22066

Christian C.

Job Details: 07/20/2023

"Tested gas pressure none. Cx turned on gas from main shutoff. Installed some from the conversion kit. Some orifaces did not match. RR burner continues to spark after igniting. LR oriface holder defective. Ordering RR, LR, and CR oriface holder and conversion kit.; ordrng 1 W11333306 (LR oriface holder) and 1 W11428599 (conversion kit (reorder))"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Madison, VA 22727

Danny R.

Job Details: 07/20/2023

unit needs sump assy leaking from wash motor ordering parts; saved tckt

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0HS20

Near Brookeville, MD 20833

Ricardo S.

Job Details: 07/20/2023

"New home .. cx is busy rigth now.. so i check the control panel and has a dent on top of the clock, order console assy; ordrng 1 w11600355 (control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Rapidan, VA 22733

Danny R.

Job Details: 07/20/2023

unit has a failed sealed sytem compressor fails to start just buzzs. found consensor fan loud and not working right it think thats why the compressor went bad ordering compresor and fan; ordrng 1 W11574734 (compressor) and 1 W11506635 (couplink) and 1 W11127829 (fan) and 1 looklok (look lokk 2 call count compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Stafford, VA 22556

Tanner B.

Job Details: 07/20/2023

"cut into system and found no charge , compressor pushing air .. installed new access ports and refilled unit w/ 5.25oz 134a.. unit began too cool, couldnt indicate leak.. but the fact there wasnt 134a in unit when arriving tells that there is a highly probable leak .. need to return to check system; ordrng 1 w11506635 (coupler) and 1 WPW10608485 (evap) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Lewes, DE 19958

Frederick R.

Job Details: 07/20/2023

Replaced FC door per prior tech diagnosis. After replacement we tested harvest and fill and both working. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Woodbine, MD 21797

Brian R.

Job Details: 07/20/2023

cx complaint is unit is not making ice again and its been one thing after the other and a ongoing issue with this. tested and checked unit. found full tray of ice sections and high over filled ice cubes as well in bin and chute getting jammed and stuck open and unit getting a bunch of moisture that turns to frost as well as a liner issue with a few gaps. will order parts needed and office will schedule.; ordrng 1 WPW10179146 (Water Inlet Valve) and 1 482338 (Sealant White)

We serviced a

KITCHENAID OVEN

Model KFGD500EBS00

Near Culpeper, VA 22701

Danny R.

Job Details: 07/20/2023

i found small leak a safty vavle replaced now no leak checks ok called wp safty made report with wp safty . sr7736809721

We serviced a

KITCHENAID COOKTOP

Model KSEG700ESS3

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/20/2023

cx complaint is one day the display wouldnt work and some number wouldnt show or work and couldnt bake or une oven but cooktop worked. only code found wasF2E1 all burners check and he said he reset power and now unit works great again. tested and checked unit and started a bake. temp tested almost dead on. 5 degree difference. will order new control and update UI and office wills chedule.; ordrng 1 W11082269 (Control)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 07/20/2023

cx comp unit wikll not spinnout clothes and unit gets off balnce insp unit conf cx comp found hub stripped and splines of gear case also could not remove wash plate ordering wash plate gear case and hub and splutch; ordrng 1 W10609480 (wash plate) and 1 W10396887 (hub) and 1 W11454734 (gear case) and 1 W10721967 (splutch)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Stafford, VA 22556

Robert W.

Job Details: 07/20/2023

"Cx Complaint is the unit is leaking water. Inspected unit and found the unit is leaking from sump and door gasket, Also found error for element its testing open and dispenser door wont open or close. Ordering Sump, element, door gasket and dispenser; ordrng 1 W11178672 (Sump) and 1 W11177741 (Gasket) and 1 W10703867 (Element) and 1 W10861000 (Dispenser)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mechanicsville, VA 23111

Chris B.

Job Details: 07/20/2023

cx say unite door will not lock found strike nolocking door lock change strike unite work as disgned

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Catonsville, MD 21228

Robert L.

Job Details: 07/20/2023

"cx complaint stops and few minutes and says end with full wet load, tested thermistors from control, 30k dropped to 12k on inlet, 9.9k dropped to 3.0k on outlet, control misreading thermistors, ordering main control, inlet and outlet thermistors and sensor harness; ordrng 1 WP8577274 (thermistor outlet) and 1 WPW10298258 (harns-wire) and 1 W11396709 (inlet thermistor) and 1 W11565856 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23238

Joseph D.

Job Details: 07/20/2023

"Replaced baflle, tested heater fans and gaskets. Thermistors replaced unit working properly. Fridge at 45 when I arrived but cx had recently had it open"

We serviced a

JENNAIR RANGE

Model JGCP636HL00

Near Bumpass, VA 23024

Thomas B.

Job Details: 07/20/2023

Cx complaint unit is not working properly inspected unit removed and replaced the manifold tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Mechanicsville, VA 23116

Chris B.

Job Details: 07/20/2023

replaced electrode tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Mineral, VA 23117

Thomas B.

Job Details: 07/20/2023

Cx complaint unit is not working properly inspected unit found someone jacked up the feet on rear of unit causing unit to Always be off balanced and causes water to be pushed to front of unit while in used reseated Calibrated and tested unit now functions Normally

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 07/20/2023

cx comp unit will is very loud when filling and unit stats f8e1 inspo unit conf cx comp found obstruction in hot and cold valve replaced valve aslo found drawer not holding in place cx stated drawer had been replaced found ordering console to completet repair; ordrng 1 W11294861 (console white)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Westminster, MD 21158

Brian R.

Job Details: 07/20/2023

cx complaint is things dont always dry at times and they run cycles a few times as well as tried other settings. tested and checked unit. no codes in unit. ran factory cycle and then reset unit. unit was set on eco boost and she didnt know what that was for. on normal heat unit heated to 224 then dropping. found unit pushed to wall and had hose half smashed. pulled unit out and checked vent on outside and went over uniut and load size and everything with him. he will try a few loads and see how it does. believe it was a vent issue and he said she doesnt put to much in unit as well as eco boost isse. unit checks. job complete.

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