Service History 359 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Brightwood, VA 22715

Eric F.

Job Details: 07/24/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Georgetown, DE 19947

Taylor F.

Job Details: 07/24/2023

Cx complaint is unit making loud noise. Tested inspected and verifed complaint. Replaced motor from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Samuel R.

Job Details: 07/24/2023

cx complaint unit is not working properly.inspected unit and could comnfrim cx complaint.unit would stop half way.unit is stackede will need a 2nd tech to make repair.; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Frankford, DE 19945

Michael E.

Job Details: 07/24/2023

"CX complaint: unit not running. Tested and verified complaint. Power was correct to term block and timer and also start switch. I foujnd the door switch arm is defective. I replaced door switch, tested unit and it is now working proeprly. Job is complete; ordrng 1 WPW10569603 (switch-dor van stock), used 1 WPW10569603 (SWITCH van stock) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW3

Near Edgewater, MD 21037

Dustin F.

Job Details: 07/24/2023

"CX complaint: unit smelling like metal burning during spin.Put clothes in unit and tested unit, confirmed CX issue. Found Motor Getting Crazy hot and Belt Marks on splutch. Unit needs new splutch, belt, and motor for return visit. all in stock.; ordrng 1 W11283592 (Motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 Look (look)"

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Annapolis, MD 21401

Dustin F.

Job Details: 07/24/2023

"CX complaint: unit stopped working again.Inspected unit, confirmed CX complaint. COnfirmed issue with break in harnass with WP TL. found 95v getting to #3 switch and 120 getting to push button monitor switch. WP confirmed, says due to needing a new main harnass unit is deemed unrepairable. got SR#7736926626"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 07/24/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model KFEG500ESS6

Near Richmond, VA 23229

Joseph D.

Job Details: 07/24/2023

Replaced switches and elements unit heating properly but cooktop cracked ordering cooktop; ordrng 1 W10804319 (Glass)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20005

Sherwood

Job Details: 07/24/2023

cx complaint ice bin defective. arrived installed part. repair complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near McLean, VA 22101

Davonte

Job Details: 07/24/2023

"cx complained unit would dispaly jenn-air across the screen but wouldnt do anything after. confirmed cx complaint. panel was unrepsonsive.quoted cx for repair, she will be calling the office if she wants to move forward"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Ocean View, DE 19970

Michael E.

Job Details: 07/24/2023

"CX complaint: cooktop flames too high. Tested and verified complaint. Adjusted cooktop flames, tested unit and it is now working properly. CX will be emailing her closing ducuments to us to verify purchase date. It is a new house almost a year old and appliances came with house. I did explain to the CX that if we did not get the POP then i would have to call her back to charge her 120.00. She should have the documents to us today. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manassas, VA 20110

Ezra M.

Job Details: 07/24/2023

"evap freezing over. customer defrosted before tech arrival. found brown wire to defrost element disconnected. reconnected, verified secure, verified heater working."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, DE 19970

Michael E.

Job Details: 07/24/2023

"CX complaint: unit powers off randomly. Tested and verified complaint,. No problems found with wiring, power supply or plugs. Ordering main wire harness and control. Cannot reschedukle deue to only 3 harnesses left at tribles.; ordrng 1 W11306946 (main harness) and 1 WPW10675033 (cntrl-elec)"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Millville, DE 19967

Michael E.

Job Details: 07/24/2023

Replaced control as per previous diagnosis. Tested unit and it is not working proper;ly. First test after repair it sparked a few times and lit. Second try it sparked 2 times and did not light. Could not get any more sparks on bake or broil. Spark module has 120vac coming in but is sending 52vac to ignitors regardless of cycle being on or off. Reordering spark module. Scheduled return visit for 7/31 AM; ordrng 1 W11162730 (module-spk reorder)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21239

Shane M.

Job Details: 07/24/2023

installed all parts. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Washington, DC 20011

Samuel R.

Job Details: 07/24/2023

cx cancelled at door.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23294

Joseph D.

Job Details: 07/24/2023

Replace failed agitator Titans working properly no other issues detected

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Manassas, VA 20109

Ezra M.

Job Details: 07/24/2023

"not drying. no errors stored. no rinse aid in dispenser. advised will need rinse aid, discussed dry settings. ran diag cycle."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Harrington, DE 19952

Taylor F.

Job Details: 07/24/2023

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the drain pump to have foreign objects in it causing it to not pump the water out of the unit. Cleared pump and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Rockville, MD 20853

Roberto I.

Job Details: 07/24/2023

Cx didn't have any valid pop. They arte getting in touch with the store to ask for a duplicate

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23231

Chris B.

Job Details: 07/24/2023

replaced sump tested unit wroking as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Washington, DC 20011

Brian F.

Job Details: 07/24/2023

"Installed new console, tested, unit is now working properly. New console comes with new harness, advised cx new console has small chip in plastic on back right corner, cx ok'd install of part w/ cosmetic defect."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 07/24/2023

"cx complaint no power at display, found 116/119 /236 at terminal, found 120v into vcontrol and LED lit, found 12.4 vdc off control to ui, found 12.4 vdc at console connector....this is third time consoel ahas failed, quoted $514 but refered cx to customer care for possible concessions, collected $120 cash; ordrng 1 W11370450 (control white)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/24/2023

"cx complaint squeak noise when spinning, found when changing directions or speeding up unit would squeal, found belt dust and thick black ring around cam, motor also had high pitched noise, replaced motor, cam and belt recalibrated and spun without any noises, tested all ops ok"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Fairfax Station, VA 22039

Robert W.

Job Details: 07/24/2023

Replaced otter glass unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Germantown, MD 20874

Julian H.

Job Details: 07/24/2023

replaced parts & working

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Boyds, MD 20841

Julian H.

Job Details: 07/24/2023

CX complaint about unit not working making a sound found unit on drain mode found that it never stopped found a thermal event on control board pump keep running gave CX a quote deceided not to move fwd paid for svc call THRU APP ONLY; ordrng 1 W10812423 (cntrl-elec)

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near New Cumberland, PA 17070

Fred G.

Job Details: 07/24/2023

Cx complaint unit is leaking water into RC. I found units drip pan under evap was full of ice. i was able to clear ice and found drain hose was clogged. i was able to steam drain hose and found unit now drains as design. called TL (SR7736924445) to files issue. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/24/2023

replaced dispenser and upper rack adjusters

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, MD 20850

Roberto I.

Job Details: 07/24/2023

"Replaced part and ran diag, no errors. Ran a test cycle, the unit worked as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/24/2023

"CX complaint about burning sparking smell from top right corner found issue with diode grease got to it causing a thermal event replaced diode from VS & working; ordrng 1 W11256462 (diode for restock JH VS), used 1 W11256462 (DIODE for restock JH VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 07/24/2023

"Cx complained of a no cool and of frost. Removed ice and installed new fan, harness and pan. Made sure the unit could drain. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Culpeper, VA 22701

Eric F.

Job Details: 07/24/2023

"Confirmed cx complaint ice maker intermittently non functional. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Bel Air, MD 21015

Neil H.

Job Details: 07/24/2023

arrived and pushed button and unit says it was lock cx said he attempted to unlock didn't work i replaced the console and unit responding and working good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Waterford, VA 20197

Simon

Job Details: 07/24/2023

CX comlaints DW makes loud sound inspected unit .sump motor makes sound replaced sump motor checkes unit no sound found and no leak unit good to go.SZ.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Annandale, VA 22003

Lloyd B.

Job Details: 07/24/2023

Cx complained the unit did not operate. Installed new console and tested and the unit now works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Clarksburg, MD 20871

Julian H.

Job Details: 07/24/2023

BRAND NEW HOME CONSTRUCTION STILL ONGOINGGOT HERE complaint about water dispenser not working found a kinked water line unkinked & working

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Abingdon, MD 21009

Neil H.

Job Details: 07/24/2023

cx complaint f9e1 found 2 frayed wires to the pump repaired connection and tested washer unit filling and draining

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Halethorpe, MD 21227

Robert L.

Job Details: 07/24/2023

"installed bellow per previous, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Alexandria, VA 22310

Demonte S.

Job Details: 07/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise. Checked the Freezer. Found that the Fan Housing isn't tight against the Liner. Tightened all Screws. Tested the unit. No noise. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Falls Church, VA 22042

Lloyd B.

Job Details: 07/24/2023

"Cx complained the unit does not run a cycle. Inspectred the unit and found that at the control, j14, the inlet thermistor tests close to in range but should be changed with the control. During testing, the unit stops. Unit needs new control and sensor; ordrng 1 w11618916 (control)"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS05

Near Abingdon, MD 21009

Neil H.

Job Details: 07/24/2023

replaced the switches and the lamp unit heating and responding when the door is closed and starts everytime

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Woodbridge, VA 22193

Robert W.

Job Details: 07/24/2023

Cx Complaint is the unit door not closing properly. Inspected unit and found the RC door not sealing properly heated and sealed door unit is working properly.

We serviced a

KITCHENAID RANGE

Model KFDC500JSS01

Near Great Falls, VA 22066

Christian C.

Job Details: 07/24/2023

Cx complaint front right burner head takes a while to ignite. Inspected unit and RF burner takes longer than 10 sec to ignite intermittently. Installed RF burner head. Tested burner x10 times. All ignite within 3secs.

We serviced a

JENN-AIR COOKTOP

Model JeS9900BAS

Near Waldorf, MD 20601

Shane B.

Job Details: 07/24/2023

called cx from the vonage app beings call aheads arent working. cx said this appoitment was cancelled last week.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Camp Hill, PA 17011

Fred G.

Job Details: 07/24/2023

cx complaint unit is displaying a f7e1 error codes. inspected unit and entered diag and found f7e1 twice. cleared code and ran auto test and found motor was only humming. found capacitor was showing O.L. replaced capacitor and found unit now checks good.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS

Near Annapolis, MD 21403

Dustin F.

Job Details: 07/24/2023

"CX complaint: unit had scratch on it from delivery.Inspected unit, confirmed CX complaint. Confirmed Unit was within 30 day cosmetic warranty, then replaced cooktop with pre id and tested unit. unit now has clean and scratchless cooktop."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Ashburn, VA 20148

Richard B.

Job Details: 07/24/2023

"CX complant. Frost in freezer and fresh food not cold. Inspected unit and found fresh food warm. found vents clogged with ice. Leaned unit back so doors close easier and thawed out drain clogging ice. Unit working as designed . Job completed, RB"

We serviced a

MAYTAG DRYER

Model MED7000XW2

Near Reston, VA 20194

Christian C.

Job Details: 07/24/2023

Cx complaint door is not closing properly. Inspected unit found hinge defective. Ordering inner and outer door assembly.; ordrng 1 WPW10272389 (outer door assembly) and 1 W11465962 (inner door assembly)

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Potomac, MD 20854

Roberto I.

Job Details: 07/24/2023

"Called out tech support, was told me that we cannot just throw parts in there without removing the dryer seeng what is going on. Unstacked dryer, removed washer lid and back, cover, cleared errors, and ran a test cycle. The unit filled, washed, drained ok and didn't leak. Ran a test cycle again, no leaks. Pressure hose and air trap inspected ok. Found little debris in the drain pump filter, but not enough to stop the drain cycle. Inspected bellow, dispenser, hoses and inlet valves, no leaks. Unable to replicate any issue, no one of the error codes came back."

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15PLXS3

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/24/2023

"CX complaint no ice.Ran diag, drain pump didn't work, found al connection corroded on drain pump, rec pump and level sensor. Found also broken wire on cutting grid. Quoted repair $879.93, with $155 labor for rec pump W11566405, water level sensor WPW10548509, harness WPW10340992, drain pump W11566407 and cutting grid WP2313637 replacement. Cx declined. Collected $120; ordrng 1 W11566407 (drain pump) and 1 W11566405 (rec pump) and 1 WPW10548509 (water level sensor) and 1 WPW10340992 (harness) and 1 WP2313637 (cutting grid)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0MS0

Near Washington, DC 20011

Israel R.

Job Details: 07/24/2023

Customer complaint unit is not simmering. All burners are higher on low and she would like it lower. I adjusted the valved stems to be lower when set on low. Customer was happy with the adjustment. Unit is back to normal operations. No pop

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Silver Spring, MD 20901

Israel R.

Job Details: 07/24/2023

Customer complaint unit is making noises while running/. Found the unit is making noises from the wheels or the pulley. Took unit aparts and tested. And found the pulley is bad. Replaced the pulley and tested. Unit is quite now. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ3

Near ,

Justin S.

Job Details: 07/24/2023

replaced the rollers idler belt and tested. the unit is now spinning blowing and heating good. the unit is nwo good

We serviced a

JENN-AIR COOKTOP

Model JGCP636ADP

Near Silver Spring, MD 20905

Marc M.

Job Details: 07/24/2023

"cx complaint LF burner not igniting. inspected unit and found switch harness operational, tho the ignitor electrode itself is not sparking to the burner cap. unit will need new ignitor, however the the screws fastening the burner bases to the orifice holders are fully rusted thru and will require being drilled out and replaced along with the orifice holders. quoted cx for repair (1) 74009814 orifice holder (1) 74009815 orifice holder (4) WP3368921 screws and (1) WP74009336 ignitor and collected for service call by calling into office. cx will call back if deciding to proceed.; ordrng 1 74009814 (holder- or) and 1 74009815 (holder- or) and 4 WP3368921 (screw-torx)s"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Silver Spring, MD 20905

Marc M.

Job Details: 07/24/2023

"cx complaint unit not spinning clothes dry at end of cycle. inspected unit and found that the unit does not have any error codes stored in the diagnostic entry. ran diagnostic test cycle. unit filled, drained, agitated, and reached each speed of spin. atempted spin also in component activation and again, unit reached all levels of spin speed with no issues. checked the 'Normal/Regular' cycle that the cx claims he most often uses, and found that the selected spin speed was 'Off'. showed cx to set the unit back to 'Fast' spin speed to resolve issue. unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Culpeper, VA 22701

Eric F.

Job Details: 07/24/2023

"Confirmed cx complaint unit making rattling noise. Found debris in blower assembley causing unit to vibrate. Removed debris, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Culpeper, VA 22701

Eric F.

Job Details: 07/24/2023

"Confirmed cx complaint UI non respsonsive. Confirmed voltage to unit, unit not powering on. Pre-id'd parts over pre-auth limit. Reached out to parts authorization, parts authorization said that the phone system to verifty Lowes parts is not reliable, may not answer. Will use on return visit if Lowes goes ahead with job.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Staunton, VA 24401

Danny R.

Job Details: 07/24/2023

installe dpartas checksok

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/24/2023

"Replaced all parts per previous tech, ran test cycle and unit completed cycle without further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EBS01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/24/2023

"Cx complained the unit has no lights. Inspected the unit and found a few of the led's are out. Per pointer w11606409, the unit needs 12 new led's; ordrng 4 W11632139 (LED'S)s"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/24/2023

Cx complained of an odor. Inspected the unit and found no error codes. There is a hi loop. Removed drain from disposal and there is no odor or debris from the pipe. Poured white vineagar into the unit and did a clean. Install and instruct. Job complete

We serviced a

JENNAIR RANGE

Model JDRP548HL01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/24/2023

Cx complained the unit did not heat. Inspected the unit and found the breaker trips after about 3 min oven either oven use. The unit draws 20 amps during bake on a 50 amp breaker. Cx needs new breaker. Install and instruct

We serviced a

WHIRLPOOL OVEN

Model JMW2430DP03

Near Arlington, VA 22205

Lloyd B.

Job Details: 07/24/2023

"Cx complained of a stuck key error. Installed new console and after programming, tested and it now works as designed. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ

Near Arlington, VA 22207

Lloyd B.

Job Details: 07/24/2023

Cx complained of a noise. Installed new sump and tested and it runs as designed. No leaks. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Annapolis, MD 21401

Dustin F.

Job Details: 07/24/2023

"Upon arrival, was informed by cx they were trying to cancel prior to arrival and couldnt figure out how to. no work was done. no charges required."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC 20009

Samuel R.

Job Details: 07/24/2023

installed part and molded gasket into shape.now sealing

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20008

Samuel R.

Job Details: 07/24/2023

cx complaint hose in back of unit to be broken.confirmed cx complaint unit drain pump to be broken.unit will need a new drain pump.unit will be stacked will need a 2nd tech; ordrng 1 W11551760 (drain pump) and 1 2ndtech (2nd tech)

We serviced a

JENNAIR DISHWASHER

Model JDB1250AWS

Near Washington, DC 20001

Sherwood

Job Details: 07/24/2023

cx complaint wheel broken also not washing. arrived today and did confirm. dw is getting good water pressure but spray arms are not turning. low water pressure. i checked for debis clogging spray arms and is was a little debis but not enough to slow water down this much. cx will need sump and motor. she did not want to go through with the wheel service because she may be getting a new dw.; ordrng 1 6-919963 (sump motor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Boyds, MD 20841

Julian H.

Job Details: 07/24/2023

GOT HERE broke washplate in order to replace parts tested & working properly

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Washington, DC 20008

Samuel R.

Job Details: 07/24/2023

per worker inside unit washer is good and does not need to be looked at

We serviced a

WHIRLPOOL WASHER

Model WTW6200VW0

Near Washington, DC 20015

Brian F.

Job Details: 07/24/2023

"Cx states unit gives oL error, tested and confirmed, basket not disengaging from shaft. Found hub and inner basket seized to drive shaft. Quoted cx for inner basket and outer tub replacement, cx will call back if they want unit repaired."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20001

Sherwood

Job Details: 07/24/2023

cx complaint plastic drawer disloged.rived installed part needed repair is complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HES

Near Alexandria, VA 22301

Demonte S.

Job Details: 07/24/2023

Cx Declined Service. Cx states they called Whirlpool to cancel the appointment.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NLTS1

Near Alexandria, VA 22314

Demonte S.

Job Details: 07/24/2023

"Inspected the unit. Found that the cx is saying that the Free Standing Ice Maker is making thin Ice. I then started the unit. Unit filled the Water Reservoir. The Recirculation Pump is pumping Water to the Evaporator Water Grid. Ice is starting to form. Only thing sheets are being made. These are signs of low Freon levels / low charge in the system. Unit will need the Compressor, Access Valve & Drier. ( Any questions please check Sd Pictures.) ; ordrng 1 WPW10605286 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W10843121 (Whirlpool Refrigerator Filter Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Camp Hill, PA 17011

Fred G.

Job Details: 07/24/2023

"cx complaint unit RC isnt cool, ice maker isnt making ice. inspected unit and found unit has no water to it. was able to turn water on and found feed line was leaking at valve and hook up a unit. i was able to tighten both ends and stop leak. i found water now dispenses and IM now gets water. i then took a FC temp and found 2 degrees, 39 degrees RC. temps are good. i advised cx to get to water supply line. unit checks good."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near York, PA 17406

Justin L.

Job Details: 07/24/2023

"AS per previous tech replaced Orion board. Found unit still no power contacted techline and spoke to Johnathon SR#7736922920 Checked p16 3-7 and found 0.5VDC, Disconnected triton board to isloate and nothing.Disconnected 3way valve nothing. J4 1-4 0VDC at triton board.Disonnected side ui after finding 0VDC and ui powered on and began to cool. Will need side ui Contacted parts and spoke to CV. Secured part and scheduled return for Wed 7/26/23. Will bring evap cover for return. If unit needs both parts cx will need to pay for both if unit only needs side ui contact office for partial refund.; ordrng 1 W11099342 (side ui)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Sandston, VA 23150

Chris B.

Job Details: 07/24/2023

replaced control tested calibrated unit did not collect old control due to roach eggs did collect box unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Claymont, DE 19703

Frederick R.

Job Details: 07/24/2023

CX complaint is DW not washing dishes. Inspected/tested and verified motor not activating sump. Checked and got 120vac at control and motor. Replaced sump/motor from pre-id. tested after repair and the DW is now working properly. No leaks. J0b is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 07/24/2023

installed parts checksok

We serviced a

KITCHENAID ICE MAKER

Model KUIC18NNZS0

Near Great Falls, VA 22066

Christian C.

Job Details: 07/24/2023

Cx complaint unit is not making ice. Inspected unit ran through diag cycle. No frost pattern on evap plate. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Vienna, VA 22180

Christian C.

Job Details: 07/24/2023

Cx complaint unit is leaking in RC section. Inspected unit found RC evap drain clogged. Cleared drain of debris. Cx paid for service call.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Catonsville, MD 21228

Robert L.

Job Details: 07/24/2023

"cx complaint leaking gas if off , cx had BGE out whom wanded and found leak at rear right and turned valve off behind, found unit had slight rear damage and old flex line was used, gas leak detected at tubing ontop of regulator, tubing bent, sr#7736893231....safety initial said to repair but they called cx and then called me back to say they will replace the unit,; ordrng 1 W11590292 (regulator)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Sparks Glencoe, MD 21152

Justin S.

Job Details: 07/24/2023

the unit was turned off when i arrived. replaced the thermistors and ui. turned the unit on and set to recommended temos. the unit is beginning to cool. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model Mdb7949sdm2

Near Alexandria, VA 22307

Demonte S.

Job Details: 07/24/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water when Dishwasher is running and sink water is being ran. I then. Checked under the sink to check high loop. Cx has no high loop. Installed High Loop. Tested the unit. While testing the unit. I also ran the sink. No leaks. ( Advised the cx to use Rinse Aid. Cx isn't using Rinse Aid. But also complaining that there is waster in the bottom of the Tub after a cycle. ) Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 07/24/2023

could get lid open but the pump shorted the control removed all water by shopvac the drain hose; ordrng 1 W11478526 (PANEL-UI) and 1 W11396717 (Whirlpool Washer Drain Pump and Motor) and 1 W11419171 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ

Near Fort Washington, MD 20744

Leon

Job Details: 07/24/2023

cx complaint was coin chute wasnt working confirmed issue seen the coin chute was defective ordering new coin chute; ordrng 1 W11126319 (coin chute)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Takoma Park, MD 20912

Israel R.

Job Details: 07/24/2023

Customer complaint is that the door completly fell of and now the spring is missing. I could not find the spring is gone. QUoted for dispenser and collected in full. Repalced dispenser. Unit is back to normal operations/.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Washington, DC 20016

Samuel R.

Job Details: 07/24/2023

cx complaint unit is not draining.inspected unit to have error code f2e1.recalibrated unit and tested unit unit performed well.also advised cx how to properly load unit.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Takoma Park, MD 20912

Israel R.

Job Details: 07/24/2023

"Customer complaint unit is not cooling.I can hear the starting device clicking and the compressor turns on for like 2 seconds and then custs off. The compressor is really hot. The starting device is trying to start the compressor and is not staying on. I repalced the starting device and is the smae thing. Bad compressor. Ordering compressor, dryer coupler and lock ring kit. CAll customer when part is available. No pop used Actual date.; ordrng 1 W11582579 (comnpresor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 lockring (lockring) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22308

Demonte S.

Job Details: 07/24/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. I then checked the Temperatures in the Freezer Section. I'm getting 19.4 Degrees. I then checked the pressures to the unit. Low side is reading 0 & High side is reading 104 Psi.( Compressor is running really hot.) I then removed all 134 from the system. Filled the unit with Nitrogen to 135 Psi. Unit is holding pressures for 20 mins. Refilled the unit. Pressures are 120 Psi on the High side and 1 Bar on the Low side. Unit will need the Compressor & Access Valve. ; ordrng 1 WPW10507886 (Whirlpool Refrigerator Compressor) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Westminster, MD 21157

Brian R.

Job Details: 07/24/2023

came out to replace parts and agitator screw is siezed in this time and stripped bolt out. weill need to break agitator to get to screw to remove with a reverse thread socket to remove bolt before ordering new tub and basket and everything. unit still works and runs so we will come out with tools needed and parts to replace that will be broken to repair unit. this job will take some time. as soon as everything goes through and parts are in office will schedule.; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near East Riverdale, MD 20737

Israel R.

Job Details: 07/24/2023

Installed control and thermistor. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20603

Leon

Job Details: 07/24/2023

cx complaint was they smelled burning confirmed issue replaced motor then tested unit in drain and spin i smelled no burning called cx in and they also smelled burning everything working as it should

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Edgewater, MD 21037

Israel R.

Job Details: 07/24/2023

Customer complaint unit is not turning on. I tested the unit and found the unit is gettign 120. 120 from the pump but drops when load is applied. I plugged the unit to the wall and is turning on. The unit needs new drain pump. 6 at tribles.; ordrng 1 W11539855 (Pump)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near McLean, VA 22101

Davonte

Job Details: 07/24/2023

cx complained unit wasnt drying clothes. confirmed cx complaint. inspected unit and found that the heating element was bad. read ol. replaced heating element unit now working as should

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Rockville, MD 20852

Roberto I.

Job Details: 07/24/2023

Call rescheduled by the office. I'm keeping the parts for tomorrow; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS05

Near Washington, DC 20016

Samuel R.

Job Details: 07/24/2023

found fridge to not be getting water and all valves are on.ythey need a plumber to figure why the fridge is not getting water.; snapped 1 QuickPics

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Reisterstown, MD 21136

Justin S.

Job Details: 07/24/2023

cx says the unit does not start agitating and doesnt seem to have much water after filling. found the cold water valve does not have a good flow rate. removed and found the valve blocked by sediment. showed the cx how to clean the valve and retested. the unit is now agitating spinning draining and filling good. calibrated and started a cycle. unit is agitating in cycle. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW01

Near Bethesda, MD

Brian F.

Job Details: 07/24/2023

"Cx states unit making humming noise, doors not closing properly. Unit was not running when I arrived, lowered RC temp, compressor and evap fan started, advised cx compressor and evap fan working as designed, noise levels are normal. Leveled fridge, doors now closing properly."

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