Service History 357 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Silver Spring, MD 20901

Brian F.

Job Details: 07/25/2023

"Cx states lights out both compartments, inspected and confirmed. Installed new RC and FC LED modules, powered on unit, lights now turning on. Unit is now working properly."

We serviced a

JENN-AIR MICROWAVE

Model JMC2427DS01

Near Charlottesville, VA 22901

Eric F.

Job Details: 07/25/2023

"Confirmed cx complaint F2E1 error, stuck key on UI. Quoted cx for nedw UI panel, cx going to take 30 days to shop around.; ordrng 1 W11232035 (panl-cntrl)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Free Union, VA 22940

Eric F.

Job Details: 07/25/2023

"Confirmed cx complaint unit non responsive. Power cycled unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Earlysville, VA 22936

Eric F.

Job Details: 07/25/2023

"SR# 7736936492cx complaint issue persists, compressor 'revving up' then turning off for a period of time before restarting. Re-ordering compressor. Spoke with office, rescheduling for next Monday.; ordrng 1 W11574734 (compressor) and 1 look and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W11506635 (access valve coupler)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 07/25/2023

cx stated via ring door bell he rescheduled w/ office; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXW02

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 07/25/2023

"Cx complains about a water leak under the fridge, inspected unit, the rc on the lower part is full of water.. the water connector on the reservoir is broken and leaks, order connector.., also order the reservoir and tubes just in case; ordrng 1 WPW10271543 (connector) and 1 WPW10366790 (reservoir)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Red Lion, PA 17356

Bernard M.

Job Details: 07/25/2023

"Replaced both parts and the unit didn't power on. Checked and found 99v coming from the outlet, Contacted and left voicemail with cx stating they need licensed electrician repair the outlet."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW06

Near East Petersburg, PA 17520

Justin L.

Job Details: 07/25/2023

Cx complaint of occasional vibration. Was abkle to access unit and tested. Found unit to heat and turn and fan and lights to work. Found noise was from unit touching cabinet side. Used a paper towel to shim and test unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Norfolk, VA 23518

Zachery R.

Job Details: 07/25/2023

"cx complaint unit not cooling. checked unit, amp draw reading .6 spoke with ar, was advised to monitor unit since unit was unplugged prior to visit. cx stated they did not want to have unit repair. collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fulton, MD

Marc M.

Job Details: 07/25/2023

cx complaint unit was not dispensing water for `about 2-3 days. inspected unit and found as of today water is dispensing with full pressure at ui and ice has a full bin/several days worth of ice production. unit appears to be operating correctly as of today. did calibrate measured fill while in cx home. neighborhood is under construction and its possible some outside influence as result of construction had impacted the availability of the water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Timonium, MD 21093

Shane M.

Job Details: 07/25/2023

cx complaintt the unit isnt cooling proper. found compressor just buzzing. 5yr coverage on sealed system. cx paid svc by check. ordering compressor w drier. 2ct; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Williamsburg, VA 23185

Orbie

Job Details: 07/25/2023

cx complaint unit has lights out. verified complaint. replaced all leds from PreID. unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Ashland, VA 23005

Thomas B.

Job Details: 07/25/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inner door assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Potomac, MD 20854

Roberto I.

Job Details: 07/25/2023

"Replaced parts, ran a calibration cycle, and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/25/2023

replaced all parts tested unit works as designe

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Silver Spring, MD 20901

Brian F.

Job Details: 07/25/2023

"Cx states lf element not heating, while taking picture of serial, found live roaches in cabinet. Advised cx to hire exterminator, all traces of infestation must be clear before we can return."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Laurel, MD 20723

Marc M.

Job Details: 07/25/2023

"cx complaint unit not cooling after previous repair. inspected and found that the unit has the heating element on permanantly. checked and found failed bi-metal. unit would then still not run compressor, but heater was no longer stuck on. checked and found at that point that the recently installed thermostat was not plugged in. simply plugged in thermostat and tested unit. unit now checks good.; used 1 WPW10225581 (BIMETAL) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS17

Near Potomac, MD 20854

Roberto I.

Job Details: 07/25/2023

"Cx complaint water leak from inlet valve. Icemaker not working.Cx replaced inlet valve by himself and told me the valve leaks from a water connection, but he didn't remember what connection. Turned water on, no leaks. Waited several minutes, and then cycled the icemaker few times, but the valve didn't leak. No leaks from filter housing, unable to replicate any issue with water leak. The icemaker also worked ok, but if the cx calls back, please pre id icemaker WPW10277450. Collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Owings Mills, MD 21117

Justin S.

Job Details: 07/25/2023

cx showed me all the modules are not illuminating in the freezer. Technical Service Pointer #: W11606409 deal with this issue. replaced all the modules and the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY00

Near Alexandria, VA 22301

Leon

Job Details: 07/25/2023

replaced fill tube on unit tested unit water was flowing great

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Rockville, MD 20850

Julian H.

Job Details: 07/25/2023

SR#7736936753 got here inspected pressures high side 0 low side -28 did a nitrogen charge 140psi bubbled all joints no dye anywhere or bubbles call TL read pressures states restriction on system replaced compressor & drier vacuum to 30 inches & holding for several minutes filled with 5oz of R134a & pressures holding developing frost pattern on evap MUST WAIT 24 HRS TO SEE UNIT COOLING DOWN

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chesterfield, VA 23832

John P.

Job Details: 07/25/2023

CX complaint unit not working checked unit found error code f0e3. Found weak back left suspension rod.; ordrng 1 W11400156 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, VA 23120

John P.

Job Details: 07/25/2023

CX complaint unit still has moisture on top of freezer door ordering seals.; ordrng 2 W11159728 (Seals)s

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Midlothian, VA 23112

Joseph D.

Job Details: 07/25/2023

Unit with failed inlet valve and open evap thermister ordering both to cure no ice; ordrng 1 W11126268 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Henrico, VA 23231

Chris B.

Job Details: 07/25/2023

cx comp unit stopped cooling then started cooling again one day about a week ago cx stated they ahyve not powered unit off insp unit could not duplicate cxc comp found all test in test mode to pass and all components to work as desighned unit amkes ice adn fc temp at 1 degree and rc at 38 collected 120 sc cc

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bumpass, VA 23024

Kyle A.

Job Details: 07/25/2023

Installed new drain pump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ashland, VA 23005

Thomas B.

Job Details: 07/25/2023

Cx complaint upper rack failure inspected unit found plastic style rack adjusters replaced with metal and tested unit now functions Normally charged 293.79

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near York, PA 17403

Bernard M.

Job Details: 07/25/2023

Cx complaint unit doesn't cool. Restored power and found the compressor didn't come on. Entered service and ran tests 38 and 39 and no activation from the compressor. Found unit receives proper voltage but is getting .44 amps and the compressor makes zapping noise every 5 min. Another SP was here prior and replaced orion board. Spoke with DB and ordering necessary parts. New compressor is on sight and SS repair is covered in entitlements. Additional parts are in stock and set rescheduled date for 7/28. Cx paid 120 service fee.; ordrng 1 W11548259 (condenser) and 1 W11394920 (evaporator)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17403

Bernard M.

Job Details: 07/25/2023

Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Inspected and found cx has 1 hose hooked up to sink for water supply. Then it breaks off into to hoses feeding into unit. Instructed cx that's not enough water going in and that she needs both hot and cold supplies for unit to operate. Cx has hot/cold water lines coming in behind unit and will need licensed plumber to cut in valves for hoses. Cx understood and will contact landlord. Ran test and unit completed test without further issues.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2067AES9

Near Lititz, PA 17543

Justin L.

Job Details: 07/25/2023

Was able to access unit. Cx had removed trim but after removing kickplate found that the unit was still mounted to the floor which was slightly recessed and had carpet in front of it. Spoke with MM Cx will have to have unit unmounted and removed from cabinet to work on it; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Pasadena, MD 21122

Dustin F.

Job Details: 07/25/2023

"Replaced Motor and blower wheel, tested unit, unit no longer makes noises from motor circut sadly, found the facia having issues with displaying numbers, unit needs new facia to complete repair. contacted office, i will be returning following friday on 7/28/23 to replace facia; ordrng 1 W11413567 (facia) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Owings Mills, MD 21117

Justin S.

Job Details: 07/25/2023

cx says the unit flooded the basement at the start of this from the freezer ice maker. the ice maker was already replaced for this unit and the unit would not fill the mold after. resupplied water to the unit and dont see anything leaking. jumpped t and h and holding the door switch the ice maker starts a harvest cycle but does not fill. isolated the valve and found the ice maker sends 120vac to the valve. replaced the valve and tested the ice maker and the tray now fills. dont see the unit leaking after. the unit is now good; ordrng 1 W10886939 (icemaker(already installed))

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Frederick, MD 21702

Ricky E.

Job Details: 07/25/2023

"unit gave a door open error. verified issue tested the lid lock and fnd it out of range.. replaced part, unit xks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Germantown, MD 20874

Ricardo S.

Job Details: 07/25/2023

"Cx complains that the plastic part on top of the handle broke..replaced door handle assy, unit cks ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Ruckersville, VA 22968

Eric F.

Job Details: 07/25/2023

"Confirmed cx complaint unit not draining properly. Found inline power to drain pump unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/25/2023

"cx complaint of outer glass door trim coming off of unit,checked unit to find the trim on the right hand side of oven door pulling apart from the glass ordeirng parts needed for repairs; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate) and 1 WPW10535778 (Seal)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 07/25/2023

"cx complaint of unit not cleaning dishes,checked unit to find the following error F4E3,F7E1,F5E1,tested unit ran find but could hear problems with Diverter Motor ordering parts needed for repairs; ordrng 1 W11665769 (Dishwasher Pump & Motor)"

We serviced a

IKEA DISHWASHER

Model IDT830SAGS0

Near Elkridge, MD 21075

Marc M.

Job Details: 07/25/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/25/2023

replaced all parts and tested operation. found that the air tower air holes were full of insulation. removed the blockages so that the unit would have proper airflow to the refrigerator. unit is good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/25/2023

cx said unit has started to work no work performed will call us back if any issues

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM

Near Arlington, VA 22209

Leon

Job Details: 07/25/2023

cx complaint was unit didnt make ice replaced the IU and the heater tube removed the ice build up on the fc fan everything is working as it should

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHW08

Near Fredericksburg, VA 22408

Robert W.

Job Details: 07/25/2023

Replaced IM and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Arnold, MD 21012

Dustin F.

Job Details: 07/25/2023

"CX complaint: no compartments cooling at allInspected unit, confirmed CX complaint. found only 1 rung of frost pattern. went to back of unit, found compressor not running and super hot. confirmed voltage and windings resistance good. 7 5 and 12.3 ohms. Unplugged unit for 5 min then replugged in. Compressor immediatly throw overload and pulled 4 amps. then dropped to .394 amps. compressor will not run and is showing low ampdraw. contacted SS tech via hotline and confirmed SS repair needed. ordering Drier,Compressor,evap assembly, and all lockrings for return. 3 count ss; ordrng 1 W11578004 (evap assembly) and 2 W11504450 (Lockring)s and 2 W11506619 (Lockring)s and 1 W11580057 (Compressor) and 2 W11506619 (lockring)s and 2 W11578570 (lockring)s and 2 W11506619 (lockring)s and 1 nitrogen (nitrogen) and 1 R600 (R600) and 1 W11109499 (drier) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Annapolis, MD 21409

Dustin F.

Job Details: 07/25/2023

"Replaced Console and ui board, ran test cycle and tested unit, unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Oakton, VA 22124

Demonte S.

Job Details: 07/25/2023

Installed L.e.d. Light Board & Freezer L.e.d Light. Tested the unit. All Lights are illuminating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Alexandria, VA 22308

Davonte

Job Details: 07/25/2023

"cx complained wash arm was hitting side of tub. ordered tub, on my return visit tub was defectivce. cx didnt want defective tub installed. called office, and they said to reorder the tub.; ordrng 1 W11409866 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Largo, MD 20774

Shawn D.

Job Details: 07/25/2023

cx complaint unit stopped cooling again. inspected unit both section room temp. checked compresor area to find condenser line leaking again looks to be cacked. cut crack out and welded line on and tested no leaks. vacumed system down and filled with freon and started cooling again. unit is good to go

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Roberto I.

Job Details: 07/25/2023

"The job was created 7 days after the warranty was expired. Cx wants to call Jenn Air and try to get the repair covered by them. If we go back, please pre id same parts again"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Columbia, MD 21045

Marc M.

Job Details: 07/25/2023

"cx complaint unit not powering on. checked at terminal block and found 120v from l1 to N and 120v from l2 to N, however no 240v across L2 and L1. did not find hot N, no voltage from N to ground. cx will need electrician to correct issue. took pic of meter reading."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricky E.

Job Details: 07/25/2023

"installed filter, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Springfield, VA 22153

Christian C.

Job Details: 07/25/2023

Installed bail arm and extension. Cycled IM. No issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fairfax, VA 22032

Christian C.

Job Details: 07/25/2023

Cx complaint ice is not dispensing. Inspected unit tried both cubed and crushed and does not dispense ice. Removed bin and motor turns freely. With bin in it gets stuck. Found ice buildup at front of bin. Cleared ice. Ice now dispenses. If cx calls back order WPW10558424-ice bin.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Shiremanstown, PA 17011

Sal R.

Job Details: 07/25/2023

"CX complai t is that the unit will not opperate. I found that the unti had a F9E2 error code. I cleared the code and attempted to start the unit. I foun d no opperation. I tehn canceled cycle and found the drain pump to not power on. I was able to pull the unit out of the cab and accessed the DP. I found a resistance reading of 18 OHM's. DP requirres a Resistance reading of 26-36 OHM's . I replaced the DP from van stock and found no opperation fron the drain again. I removed the DP conncetor at the pump anf took a voltage reading and found a fluctuating Voltage reading of 36-90 V's AC. I did find the propper 120V's supplied to the unit at the term block. I am ordering 1 control board (W11462459). I have set a return date for 7/28/23; ordrng 1 W11462459 (control 6 @ tribs), used 1 W11497943 (DRAIN PUMP) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Baltimore, MD 21208

Shane M.

Job Details: 07/25/2023

cx complaint the buttons wasnt turning on. found unit to be working propperly. found all buttons activated. advised cx any future issues. call us.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Sandston, VA 23150

Chris B.

Job Details: 07/25/2023

called tech line spoke with ed found crease in inner fc door where swicth enages door stated unit will need switch pad kit sr#7736940991; ordrng 1 wp2177331 (switch pad kit)

We serviced a

WHIRLPOOL DRYER

Model JDPSG244LS1

Near Deltaville, VA 23043

Justin W.

Job Details: 07/25/2023

removed unit onto slider. replaced sump. reinstalled unit tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Alexandria, VA 22301

Lloyd B.

Job Details: 07/25/2023

"Cx complained the door not closing. Cx says when the pull the freezer door on the left side, it opens and closes sideways. Explained to the cx NOT to do that and to pull as close to or the middle as possible to avoid issues. Showed the cx how one side of the cam that sits on the rail is longer so if pulled open on the left side, it will open crooked. Install and instruct"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Bowie, MD 20715

Israel R.

Job Details: 07/25/2023

"Installled new controls, found the two refrigerato door gasket have failed and magnet is coming off. Ordering gaskets for both RC doors.; ordrng 2 W10917312 (gasket-dor)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAFM2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/25/2023

"CX Complaint is the unit isnt draining. Inspected unit and found water in unit pumped water out and tested drain pump with it removed from sump and found motor getting power blade not spinning, Replaced and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Alexandria, VA 22309

Davonte

Job Details: 07/25/2023

"cx complained clothes were still dirty after washing. confirmed cx complaint. towels were still dirty after wash. replaced auger, agitator."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 07/25/2023

Control and harness replaced and tested. Unit is working properly. Old harness left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krfc400ess01

Near Washington, DC 20009

Samuel R.

Job Details: 07/25/2023

cx complaint filter is leaking.inspected unit and found filter head to bebad.unit will need a new new filter head cx pif W11346622 0 tribles; ordrng 1 W11346622 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Washington, DC 20007

Samuel R.

Job Details: 07/25/2023

changed parts and still got noise.called sealed system tech about issue and reccomened ordering evap and compressor W11562258 10 tribles W11504419 9 tribles W11504449 13 tribles W11582579 special order W11504415 11 tribles W11504431 18 tribles W11506619 17 tribles W11506635 27 tribles; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Washington, DC 20007

Samuel R.

Job Details: 07/25/2023

cx complaint unit is making sounds every half an hour.inspected unit and found unit not hooked up to any water line.found ice maker on cause valve to make sound.turned ice maker off and unit checks out good

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Harrisburg, PA 17112

Cody H.

Job Details: 07/25/2023

Dup ticket. do not use.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20024

Samuel R.

Job Details: 07/25/2023

cx needs lock smitch to pop coin slot compartment open.as the key hole is damaged.cx will call back once they get lock open.did not perform any service.

We serviced a

KITCHENAID DISHWASHER

Model Kdfm404kps0

Near Bel Air, MD 21015

Neil H.

Job Details: 07/25/2023

f8e1f8e2inlet water issue and no sensing water ordering fill assy.; ordrng 1 W11535094 (Whirlpool Dishwasher Water Inlet)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20003

Samuel R.

Job Details: 07/25/2023

cx complaint unit is not working.inspected unit and found unit to not start cycle.reset control for a few minutes.tested unit again on various cycles and unit is now working properly

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 07/25/2023

"cx complaint when you use the center fornt burner all the igniters keep clicking even when burner is lit. inspected unit center fornt burner and found the electrode is loose so removed top and found clip came off that holds it in place but still is loose and looks to br cracked. ordering electrode,spark module and clip for return; ordrng 1 W10876260 (electrode center front) and 1 WPW10475150 (spark module) and 1 W11684564 (clip spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near New Castle, DE 19720

Taylor F.

Job Details: 07/25/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the RC evap frozen up again. Tested inspected and verifed complaint. Found the drip tray to be defective and SP for this issue. This is an ongoing issue and unit freezes up every 8 months. Returning tech replace evap harness and follow every step of service pointer. Cannot reschedule at this time.; ordrng 1 W11457241 (drip tray)

We serviced a

GE RANGE

Model JGB650SEF1SS

Near Severna Park, MD 21146

Alexander D.

Job Details: 07/25/2023

"cx complaint left burners not igniting and center burner only partially igniting. cx said it got better after propane tanks were serviced but they still dont light most times. cx tried cleaning burner heads. inspected unit and verified complaint. found center burner just needed taken apart and cleaned. for left burners, found theres a tiny hole hidden in burner head that lets gas thru to the spark and its clogged up with soap residue. hole blends in very well when its clogged with residue. cleaned out hole. tested unit, all burners iginting immediately now. unit is now working properly"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Severna Park, MD 21146

Dustin F.

Job Details: 07/25/2023

"Replaced bulb and control, tested unit, unit now working as intended."

We serviced a

WHIRLPOOL FREEZER

Model GR2SHWXPB02

Near Laurel, MD 20707

Israel R.

Job Details: 07/25/2023

Got to the unit and went to installed the housing but after pulling the unit i found the body is leaking and ther is water in between the metal cover and insulation in the back. The drain water from defrost is coming out of the body. The unit is unrepairable. Both filter housing and body in unit is leaking. The customer decline replacing the filter housing. Sent it back and needs refund for the part. 164.20. Last tech left the part but never installed it. And he did not select it as will use in return visit. The filter housing still new.; ordrng 1 WP2225521 (housing 140.75) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mff2258fez07

Near Reston, VA 20191

Jason A.

Job Details: 07/25/2023

"CX complaint FRIDGE RC items are freezing. CX set to 1 vs 4 recommended. Items are blocking damper air flow. Measured RC thermistor in icewater. Test 6 damper operates. Thermistor measures about 2.2K OHms higher than a good one. Replaced part. Read test 4 & 5 P. Set to recommnded & advised CX not to block airflow > JJ; ordrng 1 WPW10383615 (thermistor $36.93, JJ/VS) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, MD 20707

Israel R.

Job Details: 07/25/2023

"SR// 7736943019. Customer complaint unit is displaying error code F1E5 inverter board. I found the unit is just saying cooking then it pops the errocode. But i am not getting interior light, turn table or mag fan. The unit is detecting door clos and open. I called techline and we test switches from at the control and is detecting switches execpt one techline said is one of the switches on the right side. Monitor switch. I had a switch i could use and the unit still doing the same thing. I am getting good checks on door switches. I tested transfomer i am not getting 20vAc to the light. Ordering AM, transformer. switch harness and magentron. Bring back the Inverter board TEchline adviced to replace it with the mag together. Call customer when parts are available. owes 110; ordrng 1 W11325786 (AM) and 1 W11238401 (transformr) and 1 W11449277 (Harness) and 1 W11346197 (Magnetron) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Great Falls, VA 22066

Jason A.

Job Details: 07/25/2023

CX complaint FRIDGE RC items are freezing. Previously set air damper to MAX in FC & RC control to 1 less colder & today items are still freezing & there is ice /frost at air outlet behind control. Measured thermistors. All items in FC frozien solid. Opened evap cover & saved pics of perfect ideal frost pattern. Compressor & evap fans are running this whole time. Called techline per techline: imbalanced load. Took picture of FC items. Added a large tupperware full of water per techline. See SDpics. Ordered 2 dataloggers SR 7736937998 > JJ; ordrng 1 RCdatalogger (RC datalogger) and 1 FCdatalogger (FC datalogger)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, VA 23322

Branden R.

Job Details: 07/25/2023

cx complaint f9e1 - error code - dishwasher checked unit and found drain pump doa . replaced with pre id and tested unit is now running as designed .

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23453

Branden R.

Job Details: 07/25/2023

"cx complaint lid locked - won't open - washer - lid locked - cycle won't start checked unit and found no errors stored , found drain pump connetion came unseated from pump not allowing unit to cycle . reseated connetion and tested unit all major componets checked good and unit is now running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesterfield, VA 23832

John P.

Job Details: 07/25/2023

CX complaint unit not dispensing water with filter installed confirm CX is complaint found bad filter head assembly ordering filter head assembly; ordrng 1 W11482384 (Filter housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/25/2023

customer hardly using dishwasher found water inside tub twice raised drain hose tested drain as normal

We serviced a

WHIRLPOOL DRYER

Model MED6630HC2

Near Yorktown, VA 23692

Lucas R.

Job Details: 07/25/2023

"replaced cabinet, tested, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIS18PNXW2

Near Severna Park, MD 21146

Dustin F.

Job Details: 07/25/2023

"Replaced Recirculating pump, hooked up water and power to test. unit circulates water and started to make ice. unit now working as intended.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDB03

Near Poquoson, VA 23662

Lucas R.

Job Details: 07/25/2023

"replaced control, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Sterling, VA 20165

Simon

Job Details: 07/25/2023

CX complaints refrigrator rattiling fan noise .inspected unit run diag mode test 3 and 4 .check all lines sleeve and noise insulations .leveled unit .tested no rattiling noise found unit good to go.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Newport News, VA 23602

Justin W.

Job Details: 07/25/2023

replaced tube inlet and tested ice maker completled harvest and fill

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Mount Airy, MD 21771

Brian R.

Job Details: 07/25/2023

cx has multiple issues with unit. air leak in freezer gasket and ice maker over fills and will fill unit with ice and temp isses as some days units cools good and other freezer thaws and its always set to 0 and when she opens doors at times it says temp is high and things thaw in unit. tested and checked over unit. will order parts needed and office will schedule.; ordrng 1 W11556926 (Ice Maker) and 1 W10571967 (Freezer Door Gasket) and 1 W11524656 (Control Board)

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, PA 17340

Sal R.

Job Details: 07/25/2023

CX complaint was that the untin was making a rattling noise during opperation.I ran the unit while discussing opperationto CX. I found thenunitn tibe opperationa sdesigned. No parts are needed. Unit test goodf. v

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/25/2023

"CX Complaint is the unit isnt heating, inspected unti and found the unit is powering on and operating not heating, Pulled panel and ohm out element its testing open ohm out thermostats there good replaced element and tested unit is now heating."

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS6

Near Hanover, PA 17331

Sal R.

Job Details: 07/25/2023

CX complai t was that the unti would not close the door. I found both cmas pushed back . I was able to move the cams foward and unit est good. I collected 4120.00 via credit card for service charges. Unit test good.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near McLean, VA 22101

Leon

Job Details: 07/25/2023

replaced all the LED lights in RC and FC

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Felton, DE 19943

Frederick R.

Job Details: 07/25/2023

"CX complaint is WM making loud noise. Inspeted/tested and found when unit goes into spin the splutch pulley locks up and the belt just sping on it. Found oil all over splutch, belt and motor. Replaced splutch and motor from pre-id amd belt and capacitor from VS. Unit also has defective levelers that keep the unit from staying balanced. POP is 6/30/23 so CX is under 30day cosmetic warranty. Cannot reschedulde due to part availability; ordrng 1 W11239857 (belt FRVS) and 1 W11428524 (capacitor FRVS) and 8 WPW10687506 (leveling leg)s, used 1 W11239857 (BELT FRVS), and 1 W11428524 (CAPACITOR FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, VA 23060

Thomas B.

Job Details: 07/25/2023

Cx complaint compressor seized removed and replaced tested for proper use unit now functions Normally informed cx to allow 24 hrs to reach optimal temperature

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/25/2023

"CX complaint is WM wont finish cycle. Inspected/tested and found F8E1 code for LFNF. During testing I found that cold water would just trickle. Pulled hosed and found cold side filled with well sediment. Replaced inlet valve from VS. Calibrated and retested and the WM is now working properly. Job is complete; ordrng 1 W11038689 (valve FRVS), used 1 W11038689 (VALVE FRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Fredericksburg, VA 22407

Robert W.

Job Details: 07/25/2023

Replaced cam and belt tested unit and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Midlothian, VA 23112

John P.

Job Details: 07/25/2023

Installed motor tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Bumpass, VA 23024

Kyle A.

Job Details: 07/25/2023

Changed compressor and charged unit with 65 grams. Units pressure equalized out and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KRFC704FPS05

Near Chesterfield, VA 23832

John P.

Job Details: 07/25/2023

"1-41, 2-16, 3-22, 4-18, 5-31, 28-37, 29-5, 30-31, 31-23, 33-31, 34- -16, 35-27, 36- -11. Found temps to low, ordering controls. ; ordrng 1 W11574766 (Ui) and 1 W11574767 (Ui) and 1 W11664342 (Control)"

We serviced a

JENNAIR COOKTOP

Model JED3430GS01

Near Silver Spring, MD 20906

Roberto I.

Job Details: 07/25/2023

"Cx complaint white spots inside glass.Inspected unit, confirmed cosmetic difect on glass top, found several light spots inside the glass. Ordering glass top W11476188, trim assy W11091955 and 5 grommets W11568604 (5 pieces); ordrng 1 W11476188 (glass top) and 1 W11091955 (trim assy) and 5 W11568604 (grommets)s"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS02

Near Georgetown, DE 19947

Frederick R.

Job Details: 07/25/2023

Arrived at CX house and unit is sitting outside on the front lawn with high grass growing through the bottom of unit. Prior to this the unit was in a cinderblock garage with no insulation. Spoke to Austin at WPTL (SR#7736939357) and sent pics. His suggestion was not to work on unit because this is considered cx neglect/abuse. Gave Cx the TY card with the SR# and referred them to CX service at WP. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rockville, VA 23146

Kyle A.

Job Details: 07/25/2023

Unit was completed by dj.

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