Service History 357 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22312

Christian C.

Job Details: 07/25/2023

Installed heater assembly. Set temps to recommended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Falls Church, Virginia 22041

Christian C.

Job Details: 07/25/2023

"Cx complaint IM doesnt stop making ice, filter is leaking, and drawer is not closing properly. Inspected unit found filter housing defective. Found left pantry rail defective. Found bail arm for IM not secure. Secured bail arm. Ordering filter housing, and pantry drawer set.; ordrng 1 WP67001668 (filter housing) and 1 W10874836 (pantry drawer set)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/25/2023

Cx complaint gasket not seated. Was able to access unit and verify complaint. Used heat gun to heat gasket to set unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKV0

Near Delta, Pennsylvania 17314

Bernard M.

Job Details: 07/25/2023

"Replaced parts, ran normal cycle, and found no leaks. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Williamsburg, Virginia 23188

Orbie

Job Details: 07/25/2023

cx complaint rack won't go in. found rack pushed in with wheel not in track. reseated track. unit working as designed. FX serial but noticed bushings look like they've been updated.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Red Lion, Pennsylvania 17356

Bernard M.

Job Details: 07/25/2023

"Replaced control, recalibrated and ran auto test, test completed without any issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dallastown, Pennsylvania 17313

Bernard M.

Job Details: 07/25/2023

"Cx complaint unit won't start cycle. Entered diag and found no error codes. Ran test and when attempting to agitate, the unit would make clicking noise and not agitate or go into spin, error code F7E3 flashed. Replaced actuator using vanstock W11481722, ran test and unit completed test without further issues. Unit checks good; used 1 W11481722 (actuator-BM-VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Providence, Pennsylvania 17560

Justin L.

Job Details: 07/25/2023

Cx complaint unit not going through cycle. Was able to access unit and found that the pressure hose was kinked was able to correct and test unit now operates as designed no further work needed

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Greenbelt, Maryland 20770

Israel R.

Job Details: 07/25/2023

"Installed new burner and stil, the same i tried cleaning the orifice holder and the unit still doing the same. I tried to adjust the valve but this only adjust the main burnre does not adjust the simmer. Unit will need new valve. Ordering valve.; ordrng 1 W11109973 (valve-brnr)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Gaithersburg, Maryland 20882

Ricardo S.

Job Details: 07/25/2023

"Cx complains that the microwave not working at all and oven takes long time to reach temp, inspected unit, the bake element is open.. also the door gasket is bad and leaks air.. the microwave not heating at all. fuses cks ok the yellow wires on am board receives 120vac door switches cks ok, unit needs inverter and magatron.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11346197 (magnatron) and 1 W10217711 (inverter) and 1 WP8304493 (gaskt-door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Montgomery Village, Maryland 20886

Ricardo S.

Job Details: 07/25/2023

"Cx complains that the ice maker not working again, inspected unit, Rc temp 40 degrees, Fcn temp read 11 degrees, found frost build up on each corner of the evaporator,, replaced fan assy.. reset power, good air flow.. now the cx need to wait 24hrs.. for unit cool down."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 07/25/2023

replaced control board tested unit works as designed

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 07/25/2023

cx complaint squealing or squeaking sound - dryer - during the whole cycle checked unit and found bad roller on unit causing alot of noise . replaced rollers and idler on unit tested and unit is now running as designed with normal sound cx agreed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pasadena, Maryland 21122

Dustin F.

Job Details: 07/25/2023

"CX complaint: left crisper drawer gets stuck open sometimesInspected unit, confirmed CX complaint. found inside rail on center adjuster warped and has alot of play. when you close the door it gets stuck and pushes right side of door out. Also found Crisper Ui board unresponsive. checked voltage and confirmed 13 vc going to board. Ordering new center adjuster,grey cover, and ui board.; ordrng 1 W11294548 (center adapter) and 1 W10830861 (grey cover) and 1 WPW10769076 (ui board)"

We serviced a

WHIRLPOOL WASHER

Model WFW9550WL10

Near Potomac, Maryland 20854

Roberto I.

Job Details: 07/25/2023

"Cx complaint washer very loud during spin cycle. Ran drain and spin cycle, confirmed very loud bearing. Quoted repair $1,748.06 with $350 labor and $90 2nd tech, for rear tub W10772619 and basket WPW10283352 replacement (shipping $360). **2 TECH** (stacked unit). Cx declined. Collected $120 with check # 7545; ordrng 1 W10772619 (rear tub) and 1 WPW10283352 (basket) and 1 2nd tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Takoma Park, Maryland 20912

Brian F.

Job Details: 07/25/2023

"Cx states ice not dispensing, no sure if making ice. Tested and confirmed auger motor buzzing but not spinning, solenoid not actuating. Water in tray, ice in bin at time of visit. Found solenoid and auger motor frosted stuck, both worked after thawing, locked up again after a few minutes in FC, ordering solenoid and auger motor. Cleared pet hair from condenser coils, leveled unit, lowered temps for both compartments by one bar. Advised cx to keep back wall clear in both compartments.; ordrng 1 W11671282 (auger motor) and 1 WP2152713 (solenoid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FD9M04

Near Hampton, Virginia 23666

Lucas R.

Job Details: 07/25/2023

"cx complaint unit not cooling properly, checked unit found fc temp at 7, ff 43, found heavy moisture buildup, liner breaking down under fc door, called techline spoke with Kurt, liner not servicable, unit non repairable, referred cx to extended warranty co. for resolution sr7736936286"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Hampton, Virginia 23669

Lucas R.

Job Details: 07/25/2023

"cx complaint uni tnot draining, checked unit found codes, f9e1, f8e1, f0e2, found debris in drain pump, and pressure dome clogged, removed debris and cleared dome, tested, found small leak from bellow.; ordrng 1 W11314648 (bellow)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBL00

Near York, Pennsylvania 17403

Bernard M.

Job Details: 07/25/2023

"Cx complaint unit stopped making ice. Replaced icemaker which was originally ordered on 12/20/22. Ran test 57 it harvested, ran test 45 it filled. Cx paid $120 service. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model LTE6234DQ2

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 07/25/2023

I was able to assist CH in repairing the unit. unit checks good.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 07/25/2023

"CX Concern the unit not cooling properly, not making ice.. found e1 error for IM... found the fc evap frozen over, no fan operation .. unit needs fanw/ harness , control and heater ..; ordrng 1 W11249952 (fan w/ harness) and 1 WPW10675033 (control) and 1 WP12729128 (heater)"

We serviced a

MAYTAG WASHER

Model MHW8630HW

Near Gaithersburg, Maryland 20882

Brian R.

Job Details: 07/25/2023

replaced parts ordered and tested unit. unit checks. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/25/2023

CX complaint about seals ripping inspected & found that seals are tear alongside causing magnet to come off replaced with preids & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Berryville, Virginia 22611

Ezra M.

Job Details: 07/25/2023

"not cooling or closing due to ice buildup from drain tube frozen over due to defrost element ot of place. steamed out all ice, verified drain clear, reset defrost element to proper position."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Hampton, Virginia 23664

Lucas R.

Job Details: 07/25/2023

"cx complaint upper fc drawer not opening, checked unit found icemaker leaning to thr right causing bail arm to get stuck in bucket, added shim to bottom left of icemaker between liner, tested, unit working as designed. unit is making ice."

We serviced a

MAYTAG DRYER

Model MGD8630HW3

Near Gaithersburg, Maryland 20882

Brian R.

Job Details: 07/25/2023

replaced parts ordered asnd cleaned out unit some as unit was packed with lint. tested unit and unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Lothian, Maryland 20711

Shane B.

Job Details: 07/25/2023

"cx complaint is the ice having a bad taste and smell and the water dispensor being very slow. confirmed complaint. even with filter removed the water flow is very slow. pulled unit out and looked for shut off valve but its not behind the unit. line goes into the floor and i cant find shut off downstairs or under sink. I inspected unit and found mineral build up and discoloration in filter head and water lines. quoted cx for new resoviour, valve, filter head and lines. cx is going to change filter in house and call a plumber before deciding to go through with repair. cx paid 120 for service call by check.; ordrng 1 W11168758 (reservoir) and 1 WPW10341329 (water valve assy) and 1 W11194438 (housing) and 1 WPW10476833 (tube-water) and 1 W10815476 (tube-water)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Culpeper, Virginia 22701

Danny R.

Job Details: 07/25/2023

i ofund ui thinks clean wash cycyle is activated and also keeps telling cx to clean washer installed new ui checksok

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Dillsburg, Pennsylvania 17019

Andrew S.

Job Details: 07/25/2023

Cx complaint is that the unit was sparking and tripped the breaker. Upon arrival I inspected the terminal block and found no issues. I then inspected the control board and found no issues. I then removed the kick plate and found that the element has warped and allowed the element to short out on the housing. I called safety and informed them of my findings. I quoted the cx for the cost of the repair. Cx is speaking with spouse and deciding at a later time.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM1

Near Dillsburg, Pennsylvania 17019

Andrew S.

Job Details: 07/25/2023

Cx complaint is that the upper rack will not slide out. Upon arrival I found that the rack wheels had slid out of the tracks on both sides. I was able to get the rack back in place. The unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Harrisburg, Pennsylvania 17111

Fred G.

Job Details: 07/25/2023

"I was able to access unit and replace the sump, cover, retainers as per previous tech. I found control was not needed. checked unit for leaks and found unit now checks good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Annapolis, Maryland 21401

Alexander D.

Job Details: 07/25/2023

"cx complaint unit ran for 10min then gave 3beeps and shut down with unit full of suds. cx said house is newly built and provided certificate of occupancy for move in date. advised cx im not sure if thats a valid pop and called office. checked errors while on hold and have f9e1 error stored. noticed drain hose was routed improperly but doesnt look like its kinked. while office was looking up info cx was talking to someone to get a receipt and told them im checking with office. i said yes im checking with office, he said to whoever hes talking to that its good. i corrected him saying im still checking and he told me to leave."

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Davidsonville, Maryland 21035

Alexander D.

Job Details: 07/25/2023

cx complaint has to hold switch the whole time it moves up and down. inspected unit and verified complaint. made sure cx is pressing switch correctly and he is holding switch long enough. not energizing motor when you let go of switch. issue should be in switch. also noticed that hood fan control switch doesnt work on all settings sometimes but if you slide it all the way up and back down then the setting will work. ordering start switch and hood control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11230930 (switch) and 1 W11088943 (hood control)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, District of Columbia 20016

Sherwood

Job Details: 07/25/2023

only have 1 suspension spoke to cx at the door. explain we will have to reschedule.; ordrng 3 w11316766s

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near ,

Justin W.

Job Details: 07/25/2023

cx complaint no cool. checked unit to find control not sending power to compressor and condenser fan. ordering control. possible sealed system issue unable to verify fautl until compressor runs.; ordrng 1 W11580521 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, Virginia 22603

Ezra M.

Job Details: 07/25/2023

"replaced belt and motor, tested, sounds normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Vienna, Virginia 22180

Jason A.

Job Details: 07/25/2023

CX complaint FRIDGE no cool. Warm temps happened gradually. Replaced compressor & install coupler & UV drier. Checked for leaks and vac. Filled with 5.0 OZ R134a. Unit is beginning to cool. Due to temps getting warm previously likely a slow leak.3CountSealSyst to perform nitrogen test. Schedule in 3Weeks to check for UV dye > JJ; ordrng 4 W10913906 (couplers)s and 1 3CountSealSyst (3CountSealSyst+Nitrogentest) and 1 W11256565 (Evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 07/25/2023

Thermistor and damper replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newport News, Virginia 23608

Justin W.

Job Details: 07/25/2023

cx complaint unit leaking from freezer checked unit to find condensation building on top of unit on fc side. called techline spoke to Chris sr 7736477836 unit submitted for review to replace; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model mvw7232hw1

Near Monrovia, Maryland 21770

Brian R.

Job Details: 07/25/2023

cx complaint is unit wont fill like it should and never enough water and did a cleaning cycle and unit maybe filled a 1/4 of the way. tested and checked unit. found F0E3 and thats it. ran dlms and calibration test. went over unit with them and will order parts needed and office will schedule.; ordrng 1 W11624943 (Control) and 1 W11614515 (Water Valve)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Davidsonville, Maryland 21035

Alexander D.

Job Details: 07/25/2023

"cx within 30days of previous visit. cx complaint unit not powering on. inspected unit and verified complaint. unplugged unit from drain pump and plugged it into wall and it powered on. plugged unit back into drain pump and it stopped powering on again. replaced drain pump, tested unit, no leaks. unit is now working properly. quoted 391.89, paid in full with c/c."

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monkton, Maryland 21111

Neil H.

Job Details: 07/25/2023

f9e1found item in the pump removed and unit draining properly now $120 collected

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Frederick, Maryland 21702

Ricky E.

Job Details: 07/25/2023

"customer stated that the upper adjusters were faulty.. verified issue and replaced parts, unit ks ok.."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 07/25/2023

"replaced all parts ,was unable to tested unit as other work was beening done in the same room,advise cx if they have any problems to call back"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near New Market, Maryland 21774

Brian R.

Job Details: 07/25/2023

cx complaint is units temps are way out of range and wont heat to higher temps or hold temps. she started unit to 450 when i was on the way to tests ranges. she has round temp guage in unit. put my didgital in unit as well to match or see temps of all three then check control. after pre heat unit set to 450 and i read 469 her guage was 455 control read 469. she said long bakes and so on unit wont hold or bake like it should and so on. i see all the notes and so on. replaced control and sensor and tested unit again. ranges were closer together. cx will try to bake a few times and see how unit does. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL02

Near Alexandria, Virginia 22310

Christian C.

Job Details: 07/25/2023

Cx complaint IM is not working. Inspected unit found IM not secure. One of the screw holes for IM is stripped. Called techline. SR#7736942648 Advised to use a different screw for the stripped one. Replaced 1/4in screw with a 5/16in screw. IM now secure.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 07/25/2023

replaced parts defrosted evap w steamer optimized sensor to suction line

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ashburn, Virginia 20147

Simon

Job Details: 07/25/2023

"CX complaints ice maker not working .inspected unit diad mode test 15 and 36 ,45,56 found error code E5 test 57.found ice maker fan and emmiter not functioning properly.ordered emitter board , reciever board and ice maker fan.SZ; ordrng 1 W10870822 (emitter control board) and 1 W10898445 (reciever control board) and 1 W10846539 (fan ice box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Elizabethtown, Pennsylvania 17022

Fred G.

Job Details: 07/25/2023

I was able to access unit and replace the heater as per preivous visit. unit now checks good.

We serviced a

WHIRLPOOL UNKNOWN

Model WRT1L1TZYB01

Near Hallam, Pennsylvania 17406

Drew B.

Job Details: 07/25/2023

"cx comp,aintt hat unit is leaking in side the rc section found fc drain clogged un clogged and now checks good"

We serviced a

AMANA REFRIGERATOR

Model ASi2575GRS08

Near Biglerville, Pennsylvania 17307

Andrew S.

Job Details: 07/25/2023

Per previous tech I wa able to access and replace the control and heater/harness. I then tested the unit and found that it is now functioning as intended. job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 07/25/2023

"came out to replace all parts on unit , disassmelbed and replaced all parts on unit , tested and unit is now running as designed ."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Huntingtown, Maryland 20639

Shawn D.

Job Details: 07/25/2023

cx complaint isue returned said clothes were left wet and had to run drain and spin but has ran 8 cycles since and had no issues said he almost canceled appointment. inspected unit and had no codes service cycle sounds good spins great. ran manual fast spin and spins great. checked under unit and is nice and clean. went over loading with cx again and ifomred him off balamce loads have to be causing this and he said hes gonna try to keep loading it better. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, Virginia 23117

Kyle A.

Job Details: 07/25/2023

Replaced all controls per previous tech. Also adjusted hinges as door was letting gnats in. Also clear water from auger motor comparment that was leaking into drawer. Found all fans working. If we return we need to call techline.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Columbia, Maryland 21044

Marc M.

Job Details: 07/25/2023

explained OOW and cx cancelled call at door.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Williamsburg, Virginia 23185

Orbie

Job Details: 07/25/2023

replaced thermal fuse and element. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Middletown, Delaware 19709

Taylor F.

Job Details: 07/25/2023

"Cx complaint is unit not cooling properly, freezing in the RC. Tested inspected and could not verify complaint. Found the temps to be working as designed. Found items in the unit blocking airflow. Informed cx proper use and care and why things are freezing. Cx is going to try these things and if she is still experiencing freezing, cx is going to adjust temp down 1 degree and wait 24hrs. Unit is working as designed. job is complete."

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 07/25/2023

Cx complaint of unit not operating. Found inline power to washer control unplugged. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, Virginia 20148

Simon

Job Details: 07/25/2023

"CX complaints refrogrator leaks whhile ice maker is on.inspected unit inlet vale ,test diag mode 57 and 45 checks condesation tray no cracked call tech line to adress the issues.SZ"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Norfolk, Virginia 23505

Zachery R.

Job Details: 07/25/2023

"cx complaint no heat. checked unit, come to find defective terminal block and wires. ordering parts needed to complete repair.; ordrng 1 279318 (terminal) and 1 279393 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, Maryland 20772

Alexander D.

Job Details: 07/25/2023

"cx complaint unit making loud buzzing noise. inspected unit and verified complaint. unit in defrost upon arrival. left doors open until compressor started running and heard noise. noise is coming from vibration in back of unit. relocated some foam sleeves in between pipes that may be vibrating and under condensor. tested unit, no noise at this time. unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 07/25/2023

Per previous tech I was able to access and replace the control and when I accessed the fan I found that the unit has an ice ball built up in the top RH corner of the FC evap at cap tube. I callled JL and informed him of what I found. I replaced the evap fan and then did and amp draw and found that the unit is drawing 2.29 amps when compressor is at max speed and 1.11 amps at min. I am ordering the sealed system repair with both evaps and compressor/drier. Per JL returning tech check for leaks at evaps before replacing parts.; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 W11506635 (Process Stubs)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Harrisonburg, Virginia 22802

Eric F.

Job Details: 07/25/2023

"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Mount Wolf, Pennsylvania 17347

Drew B.

Job Details: 07/25/2023

cx complaint that unit is jumping the time temps way to far off. i found proper power and the unit runs an heats just has issues wirh snesing the clothing foudn bad open rods in the unit not reading anything right away wet or not call to reschd no servcie at place to look anything up; ordrng 1 WPW10298258 (harness) and 2 WP3387223 (rods)s

We serviced a

JENNAIR REFRIGERATOR

Model JBZFL24IGX00

Near Alexandria, Virginia 22303

Lloyd B.

Job Details: 07/25/2023

"Cx complained the unit did not make ice. Inspected the unit and found in step 120, the IMA passed the test. In step 97, the ice maker would not fill due to a frozen fill tube. Step 66, turned the heater on but it did not melt ice. At the heater, there is 12.5vdc but the heater has 41 ohms and is out of the 18ohm +/- 7% range. Unit needs new fill tube w/heater; ordrng 1 W11515313 (fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 07/25/2023

"Cx complaint when unit is plugged in it trips breaker. inspected unit and plugged unit in and found outlet tripped. I unplugged power cable and tested cable and found it tested good. disconnected compressor and found same results. I removed evap cover and unplugged evap connector on back wall and found unit powered up. I then ohmed heating element and found 45.5ohms. plugging heater back in and found unit powered up and began to cool. ordering evap harness, heater, control. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11579349 (heater) and 1 W11677726 (evap hanress) and 1 W11595220 (control)"

We serviced a

WHIRLPOOL FREEZER

Model ED5KVEXVQ07

Near Norfolk, Virginia 23509

Zachery R.

Job Details: 07/25/2023

"replaced icemaker, tested, icemaker harvesting and filling. advised cx to dump first couple batches of ice."

We serviced a

MAYTAG WASHER

Model mvwb835dw4

Near Manchester, Maryland 21102

Justin S.

Job Details: 07/25/2023

cx says they had another company out that said the unit needed 4 parts but 1 was under warranty. the tub does not spin easy by hand. the rotor doesnt have a bolt to hold it in place. the rotor and the slider are damaged where they connect to each other(pic). the gearcase looks like it is starting to leak oil. even with the rotor off the unit the basket is hard to turn.; ordrng 1 W11393685 (gearcase(263.77))

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampstead, Maryland 21074

Justin S.

Job Details: 07/25/2023

replaced the control inlet harness and drain pump. tested and the unit is filling and draining good. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Finksburg, Maryland 21048

Justin S.

Job Details: 07/25/2023

replaced the control panel and ui and ran the diagnostic cycle. the unit is filling washing and draining good. display still legible after cycle. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15NLXS0

Near Great Falls, Virginia 22066

Demonte S.

Job Details: 07/25/2023

Installed the Cutting Grid. Tested the unit. Unit is working as Designed. Cx paid in full for labor by Card. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 07/25/2023

"Was able to access unit and replace part per previous visit. tested unit and unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 07/25/2023

Dup ticket. do not use.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Maple, North Carolina 27956

Austin D.

Job Details: 07/25/2023

"cx complaint the unit is noot heating to dry. checked the unit and found that the control had an error code f7e1 stored. replaced the control and testsed again. unit is running as designed. advised cx to make sure they purge the hot water line, use rinse aid, and make sure all heat/dry settings are selected prior to starting the cycle. after further testing found no amp draw coming from element during test cycle. unit needs a new element.; ordrng 1 W11306302 (control) and 1 W10518394 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, Pennsylvania 17404

Drew B.

Job Details: 07/25/2023

replaced parts and now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Goldsboro, Pennsylvania 17319

Fred G.

Job Details: 07/25/2023

I was able to access unit and replace the RC led as per previous tech. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Lewisberry, Pennsylvania 17339

Fred G.

Job Details: 07/25/2023

Cx complaint unit makes a clicking noise. inspected unit and found a slight clicking noise when unit was running. removed drum and found some build up of lint on blower wheel. i did removed all drum rollers and clean them. everything inspected good. advised cx if noise comes back to please record it so we can hear it. unit checks good.; ordrng 1 looklook

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 07/25/2023

cx complaint unit sometimes drops ice on floor and it leaks water. I found sometimes ice gets stuck in door and then once melted the cube will fall onto floor. i have called TL many times for this and there is no fix for it. cx also said chute builds with frost. i use water and poured it down chute and found door is not sealing correctly. unit needs dispenser door to correct issue. scheduled cx for 7/28/23; ordrng 1 W11423784 (dispenser door)

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 07/25/2023

"cx complaint left front burner does not lit. inspected unit and found units switch harness is the issue. i then found both left and front center orifice screws failed. unit needs LF orifice holder, center front orifice holder, 4 screws, switch harness, bezel kit to correct issue. once parts are in please reach out to cx and set up a retrun visit; ordrng 1 W11679666 (switch harness) and 1 W10826754 (L/F orifice holder) and 1 W10826753 (center front orifice holder) and 4 WP90767 (screw)s and 1 W11240529 (bezal kit)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 07/25/2023

"cx complaint unit is displaying a f7e1. inspected unit and entered diag and found F7E1, F5E4, F7E6. cleared codes and ran auto test and found motor was only humming. tested capacitor and found it to show O.L. replaced capacitor and found unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, Pennsylvania 17404

Drew B.

Job Details: 07/25/2023

cx complaiunt that unit is not heating... checkd poweer at block nd wall.. only had 98 across legs l1 to l2... called wp tl sr#7736940799 butch 98 across L1 nd L2. with no dryer plugged in. not dryer issue..

We serviced a

AMANA RANGE

Model ACR4303MMS

Near Harrisonburg, Virginia 22802

Eric F.

Job Details: 07/25/2023

"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, Virginia 22180

Jason A.

Job Details: 07/25/2023

CX complaint RANGE cooktop burners spark after lit. Verfied CENTER FRONT is the issue. All others are working. Refund for valves. Use harness on return. Install spark module & test. Refund for harness if not used > JJ; ordrng 1 WPW10475147 (Spark module $262.06 )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 07/25/2023

Cx complaint unit freezing items in the rc section. Was able to access unit and found cx had tall items in front of damper and food againts back walls of fridge. Was able to correct the loading of the unit and went over with the cx why it needs to be away from walls and damper. Unit checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Seven Valleys, Pennsylvania 17360

Bernard M.

Job Details: 07/25/2023

"Replaced all parts, ran normal cycle and unit as designed."

We serviced a

KITCHENAID DISPOSERS

Model KCDI075B

Near Williamsburg, Virginia 23185

Orbie

Job Details: 07/25/2023

"cx complaint disposal not functioning. checked unit found one of teeth fell off. replaced disposal, tested unit. working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 07/25/2023

"cx complaint of unit not making ice,checked unit to find that the harnes on the water vavle was not fully seated,reseated wire harness on water vavles tested unit works as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 07/25/2023

"Customer complaint is that the unit's blower is not working properly, seems to be affecting ability to heat. Unit tested and the blower is not running properly. Checked power from the control to the blower and confirmed 120VAc through both relays depending on selection. Speed 1 intermittantly works, speed 2 does not work at all. Ordering blower assembly. Unit is heating properly. Unit might be overheating because the blower is not working properly.; ordrng 1 W11441128 (blower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 07/25/2023

"cx complaint no cool, checked unit, unit unplugged upon arrival, deli board is good, evap fan is good, spoke with AR, was advised to order evap and dryer to complete repair. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10608485 (evaporator) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor)"

We serviced a

JENNAIR MICROWAVE

Model JMDFS24HM01

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 07/25/2023

"cx complaint of unit not working,cheked unit to find it not heating ,checked unit to find that the door switches wer not making full contact,reajusted door switches tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 07/25/2023

"replaced parts, unit tested and air flow is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 07/25/2023

Replaced cntrl elec.. unit tested and compressor worsk now

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hampton, Virginia 23663

Lucas R.

Job Details: 07/25/2023

"cx complaint unit not starting, checked unit found f7e1 motor fault, motor cap readaing 1 uf, replaced cap, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, Maryland 20772

Alexander D.

Job Details: 07/25/2023

cx complaint ice falls out of dispenser onto floor. inspected unit and verified complaint. advised cx that if any ice is left on door then it will eventually melt and slip out. noticed frost under container. poured a little water onto ice door and its not sealing at all. ordering seperator asm and ice container. call cx to schedule return visit once we have eta on parts; ordrng 1 W11423781 (seperator asm) and 1 W11244434 (ice container)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mechanicsburg, Pennsylvania 17055

Sal R.

Job Details: 07/25/2023

CX complaint was that the unti was making a loud vibration soun d. I found that the splutch drive pulley was backed off. I was able to secure the drive pulley and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Justin W.

Job Details: 07/25/2023

replaced ice door and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS03

Near Upper Marlboro, Maryland 20774

Alexander D.

Job Details: 07/25/2023

"cx complaint unit not cooling. inspected unit and verified complaint. found compressor tripping overload and is screaming hot. getting 120v. tried replacing start device and run capacitor from v/s but still same issue, put old start device and run cap back on. unit will need compressor, uv dye drier and process stub. quoted 1,062.52, 2ct for SS repair. cx paid 120 service call with c/c and declined repair. advised cx service call if good for 30days if they change their mind. if cx calls back, they will owe 942.52; ordrng 1 W10233961 (compressor) and 1 WPW10143759 (uv dryer) and 1 W11506635 (process stub) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Upper Marlboro, Maryland 20774

Alexander D.

Job Details: 07/25/2023

"cx complaint unit not cooling again in either section, lasted about a week after previous repair then ice cream started getting soft and ice trays melting. inspected unit and verified complaint. both sections room temp at this time. compressor and fans are running. compressor is screaming hot. cant find any dye with uv light but issue must be SS. ordering both evaps, compressor, drier and process stub. 3ct SS tech only. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11492867 (rc evap) and 1 WPW10608485 (fz evap) and 1 WPW10143759 (uv dye drier) and 1 W10276644 (compressor) and 1 W11506635 (process stub)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, Maryland 21702

Ricky E.

Job Details: 07/25/2023

customer stated that the unit as sparking on the inside of the unit.. verified issue and fnd that the rack was still in the unit.. i removed rack and tested with no issues.. advised customer to cover areas with clear nailpolish due to no touch up paint being avalable and wpl will not cover touch up paint... unit cks ok..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 07/25/2023

Cx complaint unit is not working properly inspected unit found gaskets will not stay in grove both top and bottom pop out of the grove ordering the gaskets for refrigerator section and freezer section ; ordrng 1 W10861499 (gasket-dor freezer) and 1 W10838574 (gasket-dor refrigerator)

Contact Us

About Us