Service History 357 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 07/13/2023

Cx complaint unit is not working properly inspected unit found freezer is not freezing refrigerator section is cool 46 degrees freezers at 25 degrees ordering the compressor and drier ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL RANGE

Model WFG540H0AS1

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 07/13/2023

cx complaint had power outage and unit now shows f3e1 and wont work. inspected unit then checke for codes and had f3e1 stored so cleared code and tested in bake and found you hit start it shows 100 then goes right to 350 like unit is at temps and beeps. checked sensor from control and is 1089k in spec. gave cx quote for new sensor and control and she wants to look into a new unit. collected for service fee by check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester, VA 23061

Justin W.

Job Details: 07/13/2023

"cx complaint water leaking from ice door. arrived to be notified water is not hooked up to unit at this time, ice maker turned off already to not damage component running unit without water. found air leaking passed ice door. ordering ice door to complete repair. while looking over unit found what looked to be a deck screw lodged in drain successfully removed.; ordrng 1 W11423781 (ice door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/13/2023

Customer complaint is that the deep water fill cycle does not work properly. Checked for stored error codes and found F0E4. Ran test cycle for hot and cold and found that hot and cold are reversed. Water lines corrected. Inspection of the drain hose found the hose is pinched and the clamp is loose. Ordering clamp and drain hose.; ordrng 1 W11244231 (drain hose) and 1 WP356138 (clamp)

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Yorktown, VA 23693

Lucas R.

Job Details: 07/13/2023

"cx complaint front burners not working, checked unit found improper air flow through front burner heads, LF knob no longer seating to manifold, advised cx office would contact upon approval.; ordrng 2 WPW10256028 (burnr-head)s"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Camp Hill, PA 17011

Andrew S.

Job Details: 07/13/2023

Per previous tech I was able to access and replace the drain pump and control. i then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gloucester, VA 23061

Justin W.

Job Details: 07/13/2023

cx complaint unit not cooling. checked unit to find defrost heater not cycling due to brown wire unseated from connector. thawed evap and replaced heater tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Silver Spring, MD 20904

Roberto I.

Job Details: 07/13/2023

"CX complaint washer fills the water and then stops.Ran test mode, found no errors. Ran a test cycle, the unit filled, drained, washed ok. Ran a normal cycle with a load, the unit worked as designed. Possible glitch in the control board. Ran a calibration cycle just in case, and then a new test cycle. The unit worked as designed, I was unable to replicate any issue"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/13/2023

came out to resolve the issue. noticed the unit made some abnormal noises during the cycle. checked underenath and found no oil from gearcase. all other major components checked out ok. ordering a gearcase to help with the noise. the gearcase failing will have the unit continously try to spin out the load. add water and then try again until it feels it spun them out enough. parts on order. will return once the parts come in.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (drive clutch) and 1 W11239857 (belt)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Silver Spring, MD 20905

Roberto I.

Job Details: 07/13/2023

"Replaced UI, console and vent. The control board was not needed. Cleared error and ran a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near Chesapeake, VA 23322

Austin D.

Job Details: 07/13/2023

"came out to check the unit and found that the coil was frosted over. called the manufacturer and they advised me if the thermistor is in range and the element is good that it only leaves the control as the issue. not sending voltage to the heater on its own only in manual mode. therefore, the unit needs a new control. quoted cx for repair.; ordrng 1 W11496884 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf560sehz03

Near Chambersburg, PA 17201

Bernard M.

Job Details: 07/13/2023

Cx complaint unit isn't cooling. When arrived unit was plugged in and running for 3-4 weeks after rental cx stated it wasn't cooling. Temps in RC and FC were normal. Accessed the evap and found good frost pattern with fan running. Informed RAC manager its possible cx could have problem with outlet in their home. Manager stated they've haven't had any problems since its been running at the store. Unit runs as designed

We serviced a

AMANA RANGE

Model AER6303MMS0

Near ,

Justin W.

Job Details: 07/13/2023

cx complaint unit not boiling water or frying chicken correctly. checked unit to find burners heating correctly. unit working as designed calling techline to document at 8

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Sunderland, MD 20689

David J.

Job Details: 07/13/2023

Cx complaint Ive maker is not working. Arrived today and verified complaint. Found ice maker to have broke in a bunch of parts. Not sure how it happened but unit is going to need a new ice maker. Tested all other features and temps were good. Cx paid in full for parts and labor. Will return when parts arrive. ; ordrng 1 WPW10300022 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Midlothian, VA 23114

Joseph D.

Job Details: 07/13/2023

cx complaint unit dripping by grill area confirmed complaint found freezer door not sealing properly adjusted freezer door hinge and leveled unit sealing properly no longer leaking

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fairfax, VA 22032

Richard B.

Job Details: 07/13/2023

"CX complant. ffridge water dispensing slow. Inspected unit and found LED panel out in ceiling , Found door gasket torn and falling off and found water dispenses slowly. Changed filter and water dispenses faster now but could use a filter head , gasket for fresh food and led module in ceiling of fresh food compartment. CX paying 120 service call and will decide what thety want to repair. and notify us as to what. RB; ordrng 1 W10632157 (LED 64.70) and 1 w11346622 (filter head 90.00) and 1 W10830274 (gasket 178.09)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Charlottesville, VA 22903

Kyle A.

Job Details: 07/13/2023

Cx complaint of unit not always spinning out clothes. Did confirm and found that unit is making a buzzing sound due to capacitor hanging down. Reseated capacitor mount and connector and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chambersburg, PA 17202

Bernard M.

Job Details: 07/13/2023

"Replaced control, recalibrated and ran auto test, unit completed test without any issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/13/2023

"CX complaint unit not finishing cycles, indicator lights around knob randomly blinking and display randomly turning off.Ran test mode, found no errors. The unit worked ok trough all test cycle. Ran a UI test, found no issues. Based on the cx complaint, the issue seems to be the UI. Possible glitch or issue with the UI, But the unit is working fine at the moment. Quoted UI replacement in case the issue comes back. quoted repair $482.92, with $110 labor for Control panel W10911042 replacement. No repair at the moment. Collected $120 with check; ordrng 1 W10911042 (control panel)"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Manchester, MD 21102

Sal R.

Job Details: 07/13/2023

I was able to steam out icebuild uop and accessed and replace the defrost heater with evap harness and thermistor. Informed CX to allow a min of 24hr;s for unit to return to recommneded temps. UNit test good.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 07/13/2023

Cx complaint unit is not working properly inspected unit found unit is operating normally cx wasn't sure how the tops worked with the dual elements cx was only using single didn't know how to operate the dual or how they functioned educated cx on proper use and Care tips unit works properly

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Gainesville, VA 20155

Daniel J.

Job Details: 07/13/2023

sparking after ingnition cook top removed cover checked harness switch sugguested harness and spark module harness sp order customer wants to try the spark module instead of waiting for harness; ordrng 1 WPW10475147 (spark module)

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Bethesda, MD 20817

Roberto I.

Job Details: 07/13/2023

Replaced part and tested bake/start several times. The unit preheated and worked as designed. Collected $125

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Virginia Beach, VA 23454

Branden R.

Job Details: 07/13/2023

"came out to replace parts on unit , disassembled and replace rails and switch in freezer . tested and unit is now running as designed with no air leaks ."

We serviced a

WHIRLPOOL DRYER

Model wed8000dw4

Near North East, MD 21901

Taylor F.

Job Details: 07/13/2023

Cx complaint is unit and surrounding area very hot. Found the vent to be unhooked from the back of the dryer. Corrected vent and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 07/13/2023

"Cx complains that the freezer door gasket is bad.. door not closing properly, inspected unit, the gasket cks ok, the door cams are bad. also the filter housing leaks. order parts; ordrng 1 W10862461 (housing) and 1 WP2182179 (cam-door) and 1 WP2223752 (cam-door) and 1 W11049959 (hinge-door)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Windsor, PA 17366

Fred G.

Job Details: 07/13/2023

cx complaint unit is making noise while in a spin cycle. entered diag and found 0 saved codes. ran auto test and found when unit when to agitate it noise was heard from under unit. lifted unit up and found splutch nut came loose. was able to replace splutch and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Frederick, MD 21702

Brian R.

Job Details: 07/13/2023

came out and replaced parts needed. ran dlme cycle and unit was buzzing and tapping and wouldnt run. drain pump came on then started that. canceled and tried again and unit started working. then ran a auto test. unit now checks. also a lot of change around and under wash plate. cleared everything seen. job complete.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17402

Fred G.

Job Details: 07/13/2023

"cx complaint unit is not cleaning clothes. inspected unit and entered diag an found f7e6. cleared code and ran auto test and found when unit agitates the agitator wasnt really moving. removed it and found the plastic teeth have failed. I also found belt noise when unit was spinning. unit needs drive motor, agitator, blet and cam to correct issue. once approved please reach out to cx and set up a return visit.; ordrng 1 W10890624 (drive motor) and 1 W11239857 (belt) and 1 W10721967 (cam) and 1 285565 (agitator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Springfield, VA 22150

Lloyd B.

Job Details: 07/13/2023

Cx complained of an error. Inspected the unit and found the F2E2 for no response from the UI. The unit would not enter diagnostics after a power reset. Installed new control and console and tested and the unit now works as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near York, PA 17404

Fred G.

Job Details: 07/13/2023

cx complaint unit stops mid cycle. cx had the unit in the stopped state when i arrived. unit was on spin and the unit was sitting doing nothing. I canceled cycle and entered diag and found f8e1. cleared code and ran manual water dipsensing and found both hot and cold water was dispensing slowly. if the unit takes longer then 8-10 mins to fill unit will time out and stop cycle. replaced inlet valve and actuator found now dispenses as design. can a quick wash and found when unit was draining to go into a spin it never stopped draining. called TL to report finding. unit needs control due to a pressure related issue. once part is approved please reach out to cx and set up a return visit. qad; ordrng 1 W11608058 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near ,

Ken M.

Job Details: 07/13/2023

"Broil and bake elements replaced. Unit is working as designed. If issue continues to occur, referred customer to manufacturer of the breaker."

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW0

Near Dover, PA 17315

Fred G.

Job Details: 07/13/2023

"arrived to cx home and found the inlet thermistor was to be on the ticket and wasnt. unit needs thermistor to correct issue. reordering part, please contact cx once part is in to schedule a return visit with a 2 tech; ordrng 1 WP8577274 (inlet thermistor)"

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM01

Near Alexandria, VA 22314

Davonte

Job Details: 07/13/2023

"cx complained unit was making loud clicking noises., confirmed cx complaint. clicking noises coming from damper. also door seal sealing at the top of rc. quoted cx for repair, paid for service fee, will be calling the office if she wants to move forward with repair. unit will need new damper and door gasket"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB06

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 07/13/2023

"cx complaint RC isnt cool. inspected unit and first took temps and found 0 degrees FC, 44 degrees RC. I found Evap fan was not coming on. I removed evap cover and found a full frost pattern. I then found 122.3vac to evap fan but fan was not coming on. unit needs fan motor to correct issue. scheduled cx for 7/17/23; ordrng 1 WP2315539 (evap fan motor)"

We serviced a

WHIRLPOOL COMBO

Model MET3800TW2

Near Washington, DC 20005

Samuel R.

Job Details: 07/13/2023

cx complaint unit is not working.imnspected unit snd found knob to not latch correctly to the outer ring.also found timer not sitting correctly.got timer to work.cx advised they wanted timer to be replace.advised cx timer is n/a checked parts portal and said 0.cx refused to pay service call/

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pasadena, MD 21122

Alexander D.

Job Details: 07/13/2023

"replaced valve, fill tube and icemaker. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL OVEN

Model KODE507ESS20

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/13/2023

installed upper and lower fans preheated to 350 f no errors occured no errors stored

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near North East, MD 21901

Taylor F.

Job Details: 07/13/2023

Cx complaint is unit making a loud humming noise. Tested inspected and verifed complaint. Found the evap fan housing to be loose causing a vibrating noise. Corrected housing and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gerrardstown, WV 25420

Ricky E.

Job Details: 07/13/2023

"customer stated that the unit wasnt making ice. verified issue and fnd fzr door not sealing... resealed door and verified operation of the icemaker, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near North East, MD 21901

Taylor F.

Job Details: 07/13/2023

"Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the inlet valve to be defective and unit had f8e1 error code. Replaced the valve from VS and cx paid in full by check. Job is complete.; ordrng 1 W11038689 (valve TF VAN STOCK), used 1 W11038689 (VALVE TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Ashburn, VA 20148

Ezra M.

Job Details: 07/13/2023

"unit not cooling properly due to freezer door not sealing, ice and moisture buildup in bottom of fc. ordering fc door.; ordrng 1 12977880SQ (dor-fip ss)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Elkton, MD 21921

Taylor F.

Job Details: 07/13/2023

"Cx complaint is unit not starting cycles. Replaced control from previous diagnosis, tested unit in diag as well as a quick wash. Unit is working as designed. Job is complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Frederick, MD 21702

Brian R.

Job Details: 07/13/2023

cx complaint is unit will wash and do everything but drain and looks like pump or something from pump hanging down. checked unit. looks like cover box for plug broke off and tore wires out connection plug. unit will need lower harness and pump replaced. as soon as parts are in office will schedule.; ordrng 1 W11399437 (Drain Pump) and 1 W11643701 (Lower Harness)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Virginia Beach, VA 23455

Branden R.

Job Details: 07/13/2023

"cx complaint door not properly shutting , checked unit and found gasket unseated from door at the bottom causing door to not shut . steamed gasket and reseated into frame . tested door and everything checked good . unit is running as designed . cx agreed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, MD 21703

Brian R.

Job Details: 07/13/2023

cx complaint is freezer works good it seem but fridge seems like it doesnt cool to good and at times there hear somae kind of clicking sounds. he pulled unit out as well.units O-O-W and he knows. unit set to 36 and 0. took temp readings of 4 in freezer and 44 in fridge. tested and checked unit. found freezer light out as well as fridge evap frozen over. checked test 7 to 2 and adjusted temps. went over unit with cx. cx will defrost unit and have ready for return so there not charged extra for defrost and said next tuesday works best for them. cx scheduled for 7/18/23office took payment. cx paid in full; ordrng 1 W11033168 (FF Evap Fan 61.90) and 1 W10695459 (Freezer Light 116.69)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Virginia Beach, VA 23455

Branden R.

Job Details: 07/13/2023

"cx complaint unit making grinding noise , checked unit and found unit will need blower wheel and motor for repair also ordering rollers just incase but all the noise coming from blower wheel rubbing on housing . ordering all parts for repair .; ordrng 1 WP697772 (blower) and 1 WPW10211911 (blower housing) and 1 W11364931 (Drive Motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/13/2023

2nd vist warm temps inside fridge removed with steamer last vist wrong evap ordered this vist found items freezing in fridge replaced evap

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 07/13/2023

Cx complained of an error. Installed new valve and tested and it now fills with hot and cold water with no leaks or errors. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Fredericksburg, VA 22405

Robert W.

Job Details: 07/13/2023

CX Complaint is the filter housing door not closing. Inspected unit and found the arm in filter housing not holding filter properly adjusted and was able to have doo stay closed tested with pressure and removing and installing filter unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Frankford, DE 19945

Frederick R.

Job Details: 07/13/2023

Replaced gearcase per prior diagnosis. After repair I put back together and calibrated. WM is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Washington, DC 20001

Leon

Job Details: 07/13/2023

cx complaint was gasket wire fell off confirmed issue put gasket wire back on tested unit everything worked as it should gasket is also tight

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 07/13/2023

"CX complaint is no power on dryer. Onspected/tested and found 120/20240vac at outlet and terminal block. 120vac to control but nothing working. Lights will light up on UI as if it were running but control just clicks. Replaced control from pre-id and no change. You can get motor to activate briefly in diagnostics but it makes a loud gringing noise then shuts off. Ordering harness, motor and blower wheel. Cannot reschedule at this time due to part availabilty. Only one harness in stock; ordrng 1 W11591410 (harness) and 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

MAYTAG WASHER

Model MVWX500XW2

Near Waynesboro, PA 17268

Bernard M.

Job Details: 07/13/2023

Cx complaint unit doesn't spin out clothes. Entered diag and found error codes F7E1 basket speed fault and F7E6 motor fault. Inspected underneath and found oil leaking from gear case. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $120 service fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lewes, DE 19958

Frederick R.

Job Details: 07/13/2023

CX complaint is cooling issues. Evap froze over solid upon ispection. Replaced evap harness per prior diagnosis. Ran test 13 to verify the heater activated and it did. Defrosted evap and put back together. Fridge is now working as designed. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA4

Near Alexandria, VA 22305

Lloyd B.

Job Details: 07/13/2023

Cx complained the units door did not close and the bottom rack does not roll. Cx had a fall and damaged the hinges and broken the wheels. Unit needs new hinges and roller; ordrng 1 WP8534854 (hinge 153.56) and 1 WP8534853 (hinge right) and 1 W10195416V (roller)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Millsboro, DE 19966

Frederick R.

Job Details: 07/13/2023

CX complaint is WM stuck in sensing. Inspecrted/tested and found unit is working properly. The problem CX is having is the unit making the noise when it is sensing and the CX's neice opening and closing the lid while unit is going throiugh cycle. I showed CX five times that you have to press the start button again after opening lid and explained the use and care of machine. WM is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Baltimore, MD 21206

Dustin F.

Job Details: 07/13/2023

"CX complaint RC not getting coolInspected unit, confirmed RC sitting around 39 when set to 33Inspected unit and confirmed in test mode damper door getting stuck. Good frost pattern on FC evap but weak fan during test. Sending evap harnass for return visit to be installled along with new blade just in case. Also ordering Damper control.; ordrng 1 WP67006337 (evap fan blade) and 1 WPW10479155 (damper control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Catonsville, MD 21228

Robert L.

Job Details: 07/13/2023

"upon arrival only plastic for console ordered, needs ui housing, ordering ui housing (10+wisable); ordrng 1 W11460962 (ui housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXW01

Near Bowie, MD 20715

Sherwood

Job Details: 07/13/2023

cx complaint ice not dispense called TL we tested auger from board and got o.l. so he advised replacing the auger. replaced auger and auger worked 1 times than didint working again. so i called TL back we ran through some troubleshoot and found harness may have a wire broken broke within harness. ordering freezer door because in door harness; ordrng 1 W10261130 (freezer door white)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Carlisle, PA 17013

Andrew S.

Job Details: 07/13/2023

Cx complaint is that the unit frosted over since the last repair. Upon arrival I found that the unit was shut off. I repowered the unit and ran test 6 and found that the bimetal was open. I then tested the circuit at the control and found it to resd OL. I am ordering the evap fan/harness. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11224591 (Evap Fan/ Harness)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Montpelier, VA 23192

Thomas B.

Job Details: 07/13/2023

Cx complaint unit is not cooling removed and replaced the supplied parts tested for proper use found compressor inverter is buzzing however compressor is not coming on bieve it is seized ordering compressor and drier R600A; ordrng 1 W11578208 (Compressor) and 2 W11506635 (Coupler)s and 2 W11109499 (drier-tube)s and 2 W11506623 (Coupler A Drier)s and 2 W11504448 (Coupler B drier)s and 2 W11504420 (Coupler A Compress)s and 2 W11504431 (Coupler B Compress)s and 2 W11506622 (Coupler C Compress)s

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Manassas, VA 20111

Richard B.

Job Details: 07/13/2023

"CX complant. Washer making a banging noise. Inspected unit and found unit is making a banging noise when in high speed spin. CX has video .nit was iin a wash cycle. Found sound is coming from hose slap on rear of unit when spinning. Tied hoses with a zip tie and put unit in a spin cycle to conferm issue is resolved. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Dundalk, MD 21222

Ricardo S.

Job Details: 07/13/2023

"Cx complains that the Rc not cooling properly, inspected unit, Rc tmep is at 49 degrees, Fc temp 5 degrees, defrost problem.. order parts..; ordrng 1 WP2315549 (evap fan motor) and 1 w11650661 (heater) and 1 WPW10384183 (thermistor) and 1 noe-mail (no e-mail)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fort Meade, MD 20755

Israel R.

Job Details: 07/13/2023

"Customer complaint unit is not washing and is not starting. I found motor errors and also could not find the speed of the basket. looked under the unit and the drive pulley had backed out and damaged the cover and belt had come off. Reseated everything but the drive pulley, cover, belt and suspension are damaged need to be replaced. Call customer when parts are available.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11409708 (Cover) and 1 W11396716 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1CHEXVQ01

Near West Fairview, PA 17025

Andrew S.

Job Details: 07/13/2023

Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was unplugged. I plugged the unit back in and the compressor and fans came on. I left the unit run for several minutes and found that it developed no frost pattern. I quoted the cx for cost of the SS repair. Cx paid the service charge and will not be going thru with the repair. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Arnold, MD 21012

Israel R.

Job Details: 07/13/2023

"FAE5 Diverter leak detected, FAE2 vent dispenser, F8E4 overflow. Customer complaint unit is noisy and is displaying error codes. I tested the unit and found the unit is making loud noises when it the sump is getting energized becaus there is not water pump is spinning dry. I found the sump leaking. I also found the unit had disconnected float switch. I replace sump for the leak and tested. Unit completed test cycloe. Unit is back to normal operations."

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 07/13/2023

Installed the Control & User Interface. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Owings, MD 20736

David J.

Job Details: 07/13/2023

Customer complaint inside of unit is leaking water after previous tech visit he had found water was leaking at water valve that connected to filter head arrived today and verified complaint. Pulled unit out and turn water off disassembled unit to replace water valve and filter head. customer also had a drawer that was shipped from whirlpool that she had asked me to assemble and install which I did Tested unit unit has no more leaks reassembled unit and customer asked to leave unit on rollers just in case you ever need to clean behind it. Doors are still level. Unit is now working as designed job complete

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 07/13/2023

Installed the Slider. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newport News, VA 23603

Orbie

Job Details: 07/13/2023

"cx complaint unit going straight to done. verified complaint. checked unit found F7E7. checked capacitor, found faulty capacitor where end was bent down. replaced that, unit still going straight to done. motor 4.6 cw, 4.5ccw, 9.0 together. motor good, lidlatch 99.0ohm, OL open. from control 4.6 black to orange 4.6ohm, black to red 0ohm. unit needs a harness to complete repair.; ordrng 1 W11395618 (capacitor OA/VS) and 1 W11643701 (harness lower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS1

Near Riva, MD 21140

Alexander D.

Job Details: 07/13/2023

"cx within 30days of prior visit. cx complaint frost in fz is better but light switch frozen shut and tracks for top baskets in fz are seized. inspected unit and verified complaint. still alot of moisture in fz. pressed door switch and light started working. top fz tracks eventually thawed out and started sliding good again. found bottom slide rails are very weak. replaced bottom fz slide rails. while rmaking repair, light stopped working again because the door switch. took fz door switch out to make sure that one is the problem and the whole thing fell apart. put door switch back together and reinstalled it and lights started working again. quoted 412.02, paid in full with c/c."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 07/13/2023

Replaced suspension and splutch. Unit no longer off balance and now spinning properly.nobother issues found

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Dumfries, VA 22026

Tanner B.

Job Details: 07/13/2023

"contacted wpl techline , informed them the unit trips breaker on high heat .. found proper 120/120/240vac at terminal .. unit only pulling 24amps on a 30 amp breaker.. whirlpool recommened to have an electrician change breaker at panel .."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/13/2023

weak/ no cool found freezer evap froze over gasket not sealing right upper corner of freezer door removed ice build up and heated gasket cofirmed after steaming temps down to 34 f informed customer after freezer gets to set point unit will cool fridge section leave doors closed long as possible

We serviced a

KITCHENAID COOKTOP

Model KFGG504KPS3

Near Cobbs Creek, VA 23035

Justin W.

Job Details: 07/13/2023

cx complaint unit not maintaining heat. checked unit to find bake element igniting. heated unit to 350. unit stated was heated at 350 but oven temp was 323.5. control and temperature sensor issue. ordering both parts to complete repair.; ordrng 1 W11652041 (control) and 1 W10833885 (sensor)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22182

Christian C.

Job Details: 07/13/2023

Cx complaint unit is not working. Inspected unit no lights are working. Console unresponsive. Reset unit at breaker for 3 minutes and unit came back on. Set temps to recommended. Advised cx to wait 24 hrs for unit to cool.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258DEM00

Near Forest Hill, MD 21050

Neil H.

Job Details: 07/13/2023

cx complaint the ice maker not working found 120vac to i/m not moving $339.27 collected paid in full; ordrng 1 W10884390 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near McLean, VA 22101

Christian C.

Job Details: 07/13/2023

Cx complaint of an F8E4 error. Inspected unit found drip pan with water in it. F8E4 float switch open. Ran through diag cycle no issues. Signs of water on side of inner door. Ordering tub gasket.; ordrng 1 W11483553 (tube gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, VA 23060

Kyle A.

Job Details: 07/13/2023

Cx complaint of unit not cooling. Did confirm units compressor is seized as per service notice. Ordering compressor and stub for return.; ordrng 1 W11574734 (Compressor kit) and 2 W11506635 (Coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Arlington, VA 22201

Christian C.

Job Details: 07/13/2023

Cx complaint unit has frosting inside of FC cavity. Inspected unit found top left of FC door does not seal all the way. Door is warped causing to not seal. Ordering FC door and rails.; ordrng 1 LW10858419 (FC door) and 1 WPW10397636 (left FC rail) and 1 WPW10397635 (right FC rail)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Bowie, MD 20721

Shawn D.

Job Details: 07/13/2023

cx complaint unit is not cooling well said when he turns unit off for a couple days then turns in back on it does work then stops again. inspected unit and found freezer at 20 fridge at 50 pantry ui not working. found fridge evaporator frozen over. gave cx quote for new thermister with fan and agreed and found S-Code to cover Labor only: . cleared all ice replaced fc fan with sensor put unit back together unplugged pantry ui and tunred back on and started cooling. collected payment unit is good to go

We serviced a

WHIRLPOOL OVEN

Model WFE320M0ES2

Near Arlington, VA 22201

Christian C.

Job Details: 07/13/2023

Cx complaint oven does not heat and RR burner does not work on low. Inspected unit tested bake element reading 22.4ohms and broil element reading 14.6ohms. Ran test on bake and no voltage going to bake element. RR switch does not work on low setting. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, MD 20721

Shawn D.

Job Details: 07/13/2023

"cx complaint unti is not making ice anymore stopped last week she had freeezer door open house is humid. inspected unit and checked temps freezer is 15 but cx had the door open fridge is 38. checked ice maker for blockages and end of arm that goes up and down had a small chunk of ice on it ice in muld. ran diagnostic on ice maker dopped the cubes and passd, then filled ice maker and filled with water. ice maker isnt working on normal opps. ordering ice maker for return. i tried to infomr cx but she is not answering i called her and had office call but no answer. she also has workers here so i let them know i was leaving part is in stock; ordrng 1 W10873791 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Woodbridge, VA 22192

Richard B.

Job Details: 07/13/2023

"Parts not in bin from llast diagnosis , Need drain pan, led lights , led lights . Called parts and parts ordered. RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bowie, MD 20716

Shawn D.

Job Details: 07/13/2023

"cx complaint unit is shaking/vibrating reallly bad when spinning said it used to work good. inspected unit outlet power is good but is on breaker outlet. checked for error codes and had none, ran service cycle everything sounds good besides when shifting it sounds kinda ruff. checked iunder unitnremoved cover and found some plastic shaving from splutch. grbbed pre id part splutch and shifter eplaced both and ran sevice cycle again and when shifting now sounds better. ran drain and spin and unit is not shaking or vibrating showed cx. also went over use an care with cx on loading and not to use normal cycle for everyload. unit is good to go"

We serviced a

IKEA OVEN

Model IBS650PXS00

Near Deale, MD 20733

David J.

Job Details: 07/13/2023

Customer complaint unit has power but not coming on after previous tech visit. He had found this unit needed a new thermostat and a thermal fuse fix kit due to a service pointer arrived today and found powered off on unit pulled unit out and replaced all parts at previous tech and stated reassembled unit and placed back in cabinet tested unit unit is now working. Preheat an oven to 350 unit heated and fan kicked on after turning unit off. Unit is now working as designed job complete

We serviced a

KITCHENAID FREEZER

Model KBSD608ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 07/13/2023

ran dia test thermistors both passed and accurate temp readings and evap fan speed test low med and high all working damper opening and closing all i noticed was humidity inside the fc ice droplets but unit sealing good on both doors temps have been humid lately but unit is functioning good now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FVMS01

Near Chevy Chase, MD 20815

Leon

Job Details: 07/13/2023

"cx complaint is unit isnt cooling confirmed the issue seen that the unit was cutting itself off and on when to the back tested power coming into the inverter which was 120v then tested volts coming out to compresser was 4,1v compressor was super hot to the touch cx would need compressor cx said they would call back if they want work done.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Hampstead, MD 21074

Sal R.

Job Details: 07/13/2023

CX complai nt was that the unit was not closing correctly. I found that the door was hitting the right side of the tub when closing . I was able to access and correct a RH foot concern. Unit test good. CX install and insturct completed.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS1

Near Mount Rainier, MD 20712

Samuel R.

Job Details: 07/13/2023

cx complaint door does not close properly.inspected unit and found hinges bent.also found door gasket to be bad.unit needs hinges and gasket.cx pif W11562931 W11162113; ordrng 2 W11162113 (hinges)s and 1 W11562931 (gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20036

Samuel R.

Job Details: 07/13/2023

"replaced part and tested uniot and damper failed once i tried switching settings and part failed,will need to reorder if part fails on nect visit we got to call techline.was able to make part atlest stay on recommned temp W11673316; ordrng 1 W11673316 (damper)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 07/13/2023

dishes not dry at end of cycle no error codes stored in fault history ran diag vent fan not turning on and also water entering only heated up to 84f informed customer run hot water and use rinse aid the hotter the water the more heat will help with drying ordering vent assy with fan 9 sp order0 and tub seal; ordrng 1 W11612315 (vent assy with fan) and 1 W11498831 (tub seal)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 07/13/2023

Cx complaint of unit making noise. Found that the unit is making a tappong noise. Inspected and found that when the belt and drum are on the metal under the motor is flexing causing the noise. Ordering motor and will use blower on return along with mastic which will need placed under the motor to stop noise. Once in office will need to set return; ordrng 6 4318168 (mastic)s and 1 W11364931 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 07/13/2023

Arrived to find new tub damaged. Reordering and once in cx will contact for return; ordrng 1 w10381077 (outer tub)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 07/13/2023

replaced control & harness tested & working

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Washington, DC 20024

Samuel R.

Job Details: 07/13/2023

cx complaint unit is leaking gas.inspected unit through gas lines and valves.found meter to not pick nothing up.tested unit in various cycles and temps still picked up no gas leaks.left gas off since cx is out town.

We serviced a

MAYTAG WASHER

Model MHW8630HW0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 07/13/2023

"Cx states detergent not being dispensed, inspected, found no detergent in lines to or from detergent pump. Entered diagnostic mode, no saved errors, ran auto test, completed with no errors, detergent pump did cycle during test. Ran manual test 10, pump cycled but wasn't pulling any detergent from dispenser, dispenser was just replaced by cx so no blockages in dispenser. Installed new detergent pump, tested, pump now cycles and pumps detergent through lines. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Frederick, MD 21703

Brian R.

Job Details: 07/13/2023

cx complaint is unit just syopped one day and wouldnt drain and has water in it and flashing light. code flashing F9E1. only code found. tried running auto test and nothing. tried drain and spin and sensing keeps flashing. replaced control and was able to get unit to start a auto test but only fills and sits. tried a drain and spin and unit sits and flashes. per 2nd pointer will order capacitor and bring a lid lock just in case as its not locking and advised cx if that part is needed he will need to pay for it. hes good with that. per S Code parts and labor are covered. will order parts needed and office will schedule. cx paid service and for 1 part.; ordrng 1 W11395618 (Capacitor 49.08) and 1 W11513248 (Lid Lock Just In Case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Lancaster, PA 17601

Justin L.

Job Details: 07/13/2023

"Cx complaint cooling not up to expectations. Cx believes that the temperatures in both compartments are too high in spite of changing temps, Cx would like unit 35F-38F in RC and below 0F in FC. Temp was 38in rc and 10 in fc then cx changed airflow and it went to 42F in fc and 2F in Rc. Cx had icecream frozen but soft.Using thermocoupler found product temperature of 39F in RC but cx had nothing in freezer but evap had full frost pattern and fan was working. Believed to be a cx issue contacted techline spoke to Rob. Unit is operating as designed no further work needed"

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