Service History 351 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Hampton, VA 23666

Justin W.

Job Details: 07/26/2023

cx complaint fan came on while using cooktop. she could not shut it off. advised there is a sensor that when the bottom of the microwave reaches a certain temperature the fans would turn on until it cools. cx understood. unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22031

Christian C.

Job Details: 07/26/2023

Arrived at cx house. Cx says it is in warranty. Cx cannot find reciept for purchase. Cx also did not register unit. Cx will call back if they find reciept.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fishersville, VA 22939

Danny R.

Job Details: 07/26/2023

ccx stated they have a wareetny after long covo and call to offcie he has a contract will need another icemaker and call tech ine mightbe a broken wire on door; ordrng 1 W11546935 (icmaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Disputanta, VA 23842

John P.

Job Details: 07/26/2023

"Found evap covered in ice measured, thermistor reading 7.8k, under ice, replaced thermistor and control tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/26/2023

REPLACED ALL 3 GASKETS AND UNIT NOW SEALING PROPERLY.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD708MSS00

Near Rockville, MD 20852

Roberto I.

Job Details: 07/26/2023

"Replaced isolation valve. Unit worked ok, dual valve not needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Charlottesville, VA 22901

Danny R.

Job Details: 07/26/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH00

Near Bowie, MD 20715

Leon

Job Details: 07/26/2023

replaced UI and tested the unit and everything work as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Orange, VA 22960

Eric F.

Job Details: 07/26/2023

"Accidentally pre-id'd freezer ice maker. Ordering correct, fridge ice maker.; ordrng 1 W11658802 (ice maker)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS1

Near Mount Rainier, MD 20712

Sherwood

Job Details: 07/26/2023

cx complaint oven door not working. arrived installed both parts door is opening and closing ciorrectly making a complete seal. repair complaetre

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Dover, PA 17315

Sal R.

Job Details: 07/26/2023

"CX complai t was that the unti is not producing ice. I found ice in the mold of the IM. I removed the IM cover and attempted to jumpo T-H. I found the head to rotate from the 4 O'clock position to the 7 O'clock oositon and the stall out. I am ordeirng 1 icemaker (WPW10300022). Once the contract is apporved, please have someone form the office call tos et a return date.; ordrng 1 WPW10300022 (icemaker)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/26/2023

"Adjusted drain hose, turned on hot valve and removed steam option from default settings, unit now draining properly. No other issues detected. Ran quick cycle, working properly now"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Lititz, PA 17543

Justin L.

Job Details: 07/26/2023

Cx complaint unit not draining. Was able to access unit and verify concern. Found pump getting voltage and running but no water draining. Removed unit and from cabinet and it started draining. Rerouted drain and unit drained but once in cabinet stopped draining again. Hose is getting pinched and it is an install issue which cx will need to correct. Unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Severna Park, MD 21146

Alexander D.

Job Details: 07/26/2023

"cx complaint rc icemaker not working. inspected unit and verified complaint. test56 shows E2 for lost position. test 58 says its cold enough to harvest. test 57 came back 02 for not completed and icemaker motor didnt move. test 45 filled with water good. test15 passes. ordering icemaker, call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier filled with R134A unit has started cooling unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Timonium, MD 21093

Brian R.

Job Details: 07/26/2023

cx complaint is unit sounds like it running and all but things dont seem to get clean and saw a F8E4 Overfill/Float Switch Open code. tested and ran unit first and checked for codes. set arms straight and unit fills and runs and you can hear water hitting around in unit. opened door but arms dont turn. unit had codes FAE2 F8E2 F8E4. per service pointer will also get new heater as well as order parts needed. office will schedule.; ordrng 1 W11537778 (Element) and 1 W11545764 (Float) and 1 W11535094 (Inlet Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Hanover, PA 17331

Drew B.

Job Details: 07/26/2023

"cx complaiont that unit is not going through the cycles and makes this louder grinding buzzing sound when trying to turn over.. last trip out here the motor and cap where replaed, they claim a smell from the unit like a hot smell. ran manual and claibrated and auto test and checked all functions and when unit is running at point of arrival the unit to be functional.. but the noise they heard and sent sounds ;like a actuator is not truningover which is why is could have left odor as well.. ordering both shifter and acu both in stockl and call when lowes approves it.; ordrng 1 W10913953 (shifter 70@trb) and 1 W11543997 (acu 7@trb)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 07/26/2023

"assisted ar with repair, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Harrington, DE 19952

Frederick R.

Job Details: 07/26/2023

CX complaint is WM wont advance cycles. Inspected/tested and found 2 issues. Inlet valve defective as well as capacitor. Replaced both parts from pre-id. After repair I calibrated and retested and the WM is now working properly. Job is complete

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL03

Near Arlington, VA 22205

Lloyd B.

Job Details: 07/26/2023

Cx complained of a noise. Installed new evap cover and set unit to factory settings. Job complete

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Reinholds, PA 17569

Justin L.

Job Details: 07/26/2023

Cx complaint some buttons unresponsive. Was able to access unit and removed control to find membrane not fully inserted. Was able to correct and test and unit is now operating as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Seaford, DE 19973

Michael E.

Job Details: 07/26/2023

"CX complaint: no ice and flickering LEDs. Tested and verified complaint. I found the rear left LED in the RC ceiling was the bad LED. The IM had an E2 error code and would not harvest or turn at all. Resetting unit at breaker box did not make a difference on the IM. LED covered per service pointer. Ordering RC LED and IM. CX paid in fullo for service, labor, S&H and parts by CC. No money owed on repair visit. CX would prefer ME for return visit if possible,. Cannot reschedule due to SO part; ordrng 1 W11658802 (IM) and 1 W11601311 (LED)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X18DW03

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/26/2023

"Cx complaint unit not cooling. Found unit unplugged. Plugged unit in and pulled evap cover to find leak at evap. Ordering compressor, filter drier and evap with 3 call count sealed system. Once approved and parts are in office will need to set return; ordrng 1 W10858281 (evaporator) and 1 WPW10143759 (filter drier) and 1 WPW10750849 (compressor)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ0

Near Seaford, DE 19973

Michael E.

Job Details: 07/26/2023

"CX complaint: no bake or broil. Tested and verified complaint. 240vac into unit and into control. When bake or broil is activated, there is no power present at bake or broil element. Quoted CX price to replace control W11308431 and saved quote. CX did not approve this repair at this time. CX paid 120.00 for service by check. Job is complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near York, PA 17404

Sal R.

Job Details: 07/26/2023

"CX complaint was that the units handle fragmented and wouldot stay on the unit. I was able to access and replace the handel with out issues. No noise concerns , UNit is opperating as designed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Alexandria, VA 22304

Demonte S.

Job Details: 07/26/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Door isn't sealing at the Top. Checked the Door Seal. Door Seal is open at the top of the Door. I then Heated the Door Seals - ( Refrigerator & Freezer ) with Heat Gun.Doors are now Sealed. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS02

Near Crozet, VA 22932

Danny R.

Job Details: 07/26/2023

unit has 3 bad ignitors checks and replaced one and ran fine will need top oven broiler and oven ignitor reordering parts; ordrng 1 W11596211 (oven ignitor) and 1 WPW10324738 (brolir ignitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Prince George, VA 23875

John P.

Job Details: 07/26/2023

"Tested unit found wire not seated on hot valve, seated wire tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Unionville, VA 22567

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit not filling with water. Found cold water valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Clarksville, MD 21029

Robert L.

Job Details: 07/26/2023

"cx complaint first water stopped then ice stopped, both valves buzzing, good pressure from house to inlet, pressure up and thru filter head, found both fill tube frozen at valve end, cleared both tubes and reinstalled, dispenser and T45 filling properly, upt temp in RC to 39,cx to monitor, possible air leak from ice chamber into ceiling, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlottesville, VA 22901

Kyle A.

Job Details: 07/26/2023

Units front glass is shattered. Ordering glass and emblem.; ordrng 1 WPW10409946 (Outer glass) and 1 W11178521 (Emblem)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/26/2023

Ordering two more screws to repair unit.. only 2 of the 4 were in bin ; ordrng 1 look (look) and 2 WP3196557 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly. inspected unit could not duplicate the issue ran unit for 20 mins unit started cooling and functions Normally. Cx states and has a video of it constantly restarting playing the boot up chime however I'm unble to duplicate this or any other issues the control is detecting no error codes and fans are all working properly. Unit is currently working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Woodbridge, VA 22191

Demonte S.

Job Details: 07/26/2023

"( Box to the Compressor is Damaged. ) Installed the Compressor, Access Valve & Drier. Plugged in the unit to make sure I will get air coming out of the Drier. Compressor made a zap / straining noise. This killed the Control Board & Condenser Fan Motor isn't running and Reordering the Compressor, Access Valve and Control Board. Called Whirlpool Techline Ref # 7736944384. Per whirlpool the Control Board is bad. After they had me check. The Defrost Heater , lights and condenser fan motor circuits. Called Trade Parts Team Ref # 7736777530. Per Trade team they will not cover any other parts. ( Called office about this issue. ) ; ordrng 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W11092625 (Whirlpool Refrigerator Compressor) and 1 W11353813 (Whirlpool Refrigerator Control Box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hampton, VA 23669

Carl A.

Job Details: 07/26/2023

cx cancelled at door aas thought unit was under warranty with rent a center

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Newport News, VA 23608

Lucas R.

Job Details: 07/26/2023

"cx complaint RR burner not heating, checked unit found metal bracket seperated inside of knob not allowing switch to turn, replaced knob, tested, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near York, PA 17406

Sal R.

Job Details: 07/26/2023

CX complai t was that the unti dispenser would not open during a wash cycle. I ran a auto test and found that the dispenser did not open. I accessed and replace the dispenser and ran a 2nd auto test. I found that the dispenser is not openiong with pout issues. I took a reistanse reading ot the dispeser whernthe door was closed and found 15 OHM's of resistance. New dispensert OHm's at 38 OHM's reistance. Unit test good.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Hartfield, VA 23071

Lucas R.

Job Details: 07/26/2023

"cx complaint unit ff not cooling, checked unit ff at 50 degrees, return ducts frozen, cabinet seperating from liner on bottom of ff, called techline spoke with brandon, advised to seal with rtv and if preoblems persist refer cx to custoimer service, sealed, but advised cx could guarantee permenant fix. sr7736951626"

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Millers, MD 21102

Bernard M.

Job Details: 07/26/2023

"Cx complaint unit doesn't agitate. Entered diag and found F7E1 basket speed fault. Inspected underneath and found the splutch screw had come off drive shaft and fell into shield causing it to fragment. No damage to belt. Tightened screw so cx can use. Replaced washplate screw due to threads wearing. Ordering splutch and shield, once approved contact cx to reschedule; ordrng 1 W10721967 (splutch) and 1 WPW10550173 (shield)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Topping, VA 23169

Lucas R.

Job Details: 07/26/2023

"disassembled unit, rebuilt sealed system, pressurized, vacuumed and charged, replaced valve and recirc pump, reassembled, reinstalled, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/26/2023

"Cx complains that the unit wont fill with water. inspected unit and found a bad cold valve, repalced valve assy, unit tested and works fine"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Deltaville, VA 23043

Lucas R.

Job Details: 07/26/2023

helped JW

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Robert W.

Job Details: 07/26/2023

"CX Complaint is the unit isnt heating. Inspected unit and found unit isnt heating found mag has failed causing unit not to heat, also found the control open relay, Ordering Control mag and diode; ordrng 1 W11342846 (Control) and 1 W11256462 (Diode)"

We serviced a

JENN-AIR OVEN

Model JJW3830DS02

Near Naxera, VA 23061

Lucas R.

Job Details: 07/26/2023

helped jw

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Manchester, MD 21102

Bernard M.

Job Details: 07/26/2023

"Cx complaint unit stops mid-cycle and unlocks door without completion. Entered diag and found error code F5E2 lock fault. Cx stated unit will stop mid-cycle and unlock door and when attempting to continue cycle it won't re-lock to start. Replaced lock using pre-id parts, ran test and unit locked, ran test cycle and unlocked at the end. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Henrico, VA 23238

Thomas B.

Job Details: 07/26/2023

Cx complaint unit is not working properly inspected unit found the unit pushed too far back causing lint line kink found high limit fuse blown removed and replaced tested and pulled unit further from wall unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/26/2023

i was able to access unit and found unit is working as design. units drain hose is not mounted correctly and unit is self siphoning. unit is dispensing water normal. i did find hot water was shut off. i found drain hose was on floor to sump hole. i was able to attach drain hose supplied and placed in stand pipe. retested unit and found it still had a f8e1 error code after test. I replace control and made sure pressure hose was not kinked. tested unit again and found unit now checks good.

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Simon

Job Details: 07/26/2023

CX complaints after SZ repair the ice maker fan motor water dispencer not dispencing .inspected unit water filter was not fitted properly .water filter fitted as shoud be tested water dispencer works unit good to go.SZ

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/26/2023

Cx complaint is that the door seal is frayed and the door does not latch properly. Upon arrival was able to replace the seal. I then was able to spread the strike so that it is able to latch into the catch properly. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Rockville, MD 20852

Julian H.

Job Details: 07/26/2023

"replaced parts pulled system to 30 inch vacuum & holding for several min filled unit with 5.5oz of R134a holding pressures tested unit on test 4 to confirmed frost pattern on both evaps MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11506635 (process STUB(CBE) for restock JH VS), used 1 W11506635 (process STUB(CBE) for restock JH VS) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WGG745S0FS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 07/26/2023

"i was able to access unit and first replace r/r burner head, burner cap. I found same results. i removed cook top and found electrode harness had 4 breaks in the wire. I placed shrink wrap of all breaks and found unit now lits everytime. unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW3

Near Dundalk, MD 21222

Justin S.

Job Details: 07/26/2023

cx says the unit is not completing the cycle. the unit has a f7e1(speed) f0e5(balance) f0e2() error codes in memory. put the unit into manual test mode and the unit is agitating and in spin the unit is very loud. spun the tub by hand and still very loud. the unit needs the gearcase. cx does not wish to proceed.; ordrng 1 W11454372 (gearcase(263.77))

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAW02

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/26/2023

"Cx complaint of smell, filter stuck and water coming from freezer. Was able to access unit and found clogged drain tube. Used steamer to clear and made sure water flowed through. Attempted to remove filter but found failed housing. Unit had good temps and good frost pattern and no signs of expired food or anything melting. Quoted cx for repair of filter housing and they declined. Collected for service unit now checks good no futher work needed"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW2

Near Arlington, VA 22207

Lloyd B.

Job Details: 07/26/2023

Cx complained of a noise during use. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes a squeal. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS06

Near Gettysburg, PA 17325

Andrew S.

Job Details: 07/26/2023

Per previous diag I was able to access and replace the door. i then tested the unit and found that it isi now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 07/26/2023

"Pulled unit and replaced the units sump and vent assemblies .. tested unit , unit fills and can hear the motor making noise (humming ) but not moving water , diverter disc is rotating.. wash motor not moving water .. unit needs another sump.. scheduled cx for 8/1 tuesday .; ordrng 1 W11460945 (sump) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Lebanon, PA 17042

Cody H.

Job Details: 07/26/2023

"CX complains unit will not run cycle, unit will start then go straight to 'done'. CX is outside warranty, cx has agreed to service fee. Found unit to have 7e4, f0e0, f7e3, f8e1 errors. Found unit tachometer to not be reading correctly, as well as shifter not actuating. Unit will need actuator for repair. Quoted cx for repair, cx agreed to repair. was able to replace part with VS part. Retested unit unit now works as designed. CX paid in full with card, had to call into office to run transaction due to no service. No further work needed. CX EMAIL CONFIRMED; ordrng 1 w10913953 (actuator CH VS), used 1 w10913953 (actuator CH VS) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23230

Chris B.

Job Details: 07/26/2023

replaced tub gearcase and basket and suspention tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Freedom, PA 17349

Bernard M.

Job Details: 07/26/2023

"Cx complaint unit won't complete cycles and lid won't stay locked. Entered diag and found error codes F1E2 motor drive over voltage, F0E5 and F0E9 off balanced. Attempted to run test cycle and found the lid won't lock to run any tests. Inspected underneath and found oil leaking down from gear case. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $120 sevice fee."

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Falls Church, VA 22046

Lloyd B.

Job Details: 07/26/2023

"Cx complained unit has no power. Inspected the unit and found a proper 240vac but one of the fuses on the module is open. Additionally, there is clear and visable damage to the left module. Explained it to tech support who had me call trade care and gave her both the part numbers and that she could not find any parts and they have submitted it to parts research. Job complete. SR7736944297; ordrng 1 W10607548 (module) and 1 W10607550 (module)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Aberdeen, MD 21001

Neil H.

Job Details: 07/26/2023

R.A.C. SENT OUT SOME GUY HE TOOK THESE PEOPLE DRY APART HE DOESN'T KNOW WHERE THE SCREWS ARE UNIT IN PIECES CX SAID THEY SUPPOSED TO BRING THEM NEW WASHER AND DRYER SET BUT I'M CONFUSED IN LOST EVERYTIME I DEAL WITH R.A.C.; ordrng 2 WP488729 (screw)s and 6 12990702 (SCREW SMHEX)s and 6 WP308685 (Whirlpool Range Screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC3

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/26/2023

"Gearcase, splutch, and washplate replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Palmyra, PA 17078

Cody H.

Job Details: 07/26/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Washington, DC 20011

Brian F.

Job Details: 07/26/2023

"Cx states frost buildup in FC, low cool in RC, inspected and confirmed. Both door gaskets sealing properly, found large gap between cabinet and liner. Cleared frost from FC, cleared obstructed air flow channels, sealed gaps in liner. Powered on unit, compressor working, evap fan spinning, good frost pattern, unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Louisa, VA 23093

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit not functional, found dial separated from timer knob, unable to reattach component. Ordering dial and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Ellicott City, MD 21042

Robert L.

Job Details: 07/26/2023

"cx complaint cooktop light burnt out twice and now stuck on not responding to button press, control shorted, ordering control (8 trib) and bulb(12 trib), scheduled for Mon. 7/31; ordrng 1 W11545876 (control) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Gordonsville, VA 22942

Eric F.

Job Details: 07/26/2023

"Confirmed cx complaint unit not heating. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Dundalk, MD 21222

Justin S.

Job Details: 07/26/2023

cx says the unit when the drain pump is active. found the unit is leaking fromt he drain pump. replaced the drain pump with vs and retested. the unit is now going through diagnosict cycle without leaking. the unit is now good; ordrng 1 W11412291 (pump)

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EFS00

Near York, PA 17406

Sal R.

Job Details: 07/26/2023

"Per the previouse tech, I was able ot access and replace the side (splash ) and rthe evap fan cover with motor & thermistor. I was able to plugg the unit in using a WTT meter and found the unit tobe pulling 112 WATT's . I reinstalled all shelving and RH door. I collected $100.00 for labor charges ( spoke to Tori ) I informed CX to allow a min of 24hr's for unit to return to reccomended temps. CX refused to sign TYC and informed me that he intends to call WP and express his displeasure with VIA Services.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near York, PA 17406

Sal R.

Job Details: 07/26/2023

CX complai t was that the FC light would not come on after last repair. I found that the FC door switch was stuck in the closed position due to the condensation . I was able to release the switch and cleaned the condensaion thoroughly. Switch is not opening and closing with pout isses and the light is opperating as desgined. Unit test good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Norfolk, VA 23502

Zachery R.

Job Details: 07/26/2023

upon arrival cx stated they have extended warranty. advised cx to have unit dispatched properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Abbottstown, PA 17301

Drew B.

Job Details: 07/26/2023

this is return job and should have the motor W11025157 sump 62@trbs and cx is NOT HAPPY.. and when arrived i called office because bc i have no part and no previou notes listed. they do have the f4e3 code to verify the issue.. spoke to office about asap apt. and they schd for 7/27; ordrng 1 W11025157 (sump 62@trb schd for 7/27)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Norfolk, VA 23505

Zachery R.

Job Details: 07/26/2023

"cx complaint unit not completing cycles. checked unit, come to find defective suspension and oil leaking from bearings onto clutch, ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10902814 (washplate) and 1 W11396716 (suspension) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (belt) and 1 W11395618 (cap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bryans Road, MD 20616

Shawn D.

Job Details: 07/26/2023

"cx complaint unit is not working said the lock will flash. inspected unit and checked incoming power and is good. found control lock is on so tunred it off and console is working. went into diagnostics and unit showed no error codes, i let diag cycle run and everything is working good. collected for service fee unit is god to go"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Portsmouth, VA 23704

Zachery R.

Job Details: 07/26/2023

"cx complaint unit not starting. checked unit, no faults present. ran auto test, no faults, instructed cx how to start cycle, documented with techline sr#7735867967 unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near California, MD 20619

Shane B.

Job Details: 07/26/2023

installed ordered parts and restored power. cycled IM and it worked properly. used heat gun to adjust gasket and it is now sealing. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Louisa, VA 23093

Eric F.

Job Details: 07/26/2023

"Cx refused service, did not want to pay diagnostic."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Falling Waters, WV 25419

Ken M.

Job Details: 07/26/2023

"Control, lower harness, and drain pump replaced and calibrated. Unit tested and is working properly. Old harness and pump left with customer."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near West River, MD 20778

Shane B.

Job Details: 07/26/2023

"cx complaint is the unit heating but the drum not turning. confimed complaint. motor can be heard running and unit gets hot but drum does not turn. found belt to be broken. drive motor and idler look fine. ordering belt. please put cx on cancellation list is sooner appoitment is avilable.; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Pomfret, MD 20675

Shawn D.

Job Details: 07/26/2023

"replaced control and same issue, inspected wires in back and some look to be pinched some. checked power to p1 black and white and i have 6v we have a harness issue. ordering harness for return; ordrng 1 W11531755 (main harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Washington, DC 20018

Sherwood

Job Details: 07/26/2023

cx complaint not clean. arrived with clear door and found middle spray arm was getting good water pressure but was not rotating. ordering manifold abd spray arm; ordrng 1 W11613489 (manifold) and 1 W11613488 (spray arm)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Waldorf, MD 20602

Shawn D.

Job Details: 07/26/2023

cx complaint fan is not working not heating good. inspected unit and found fan wont run even when panel says its on. pulled unit down and found loose connection so fixed and tested and fan is making a scrapping noise. grabbed pre id part and replaced fan blower and tested and now sounds good. reinstalled unit and rested again and still working. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Smyrna, DE 19977

Taylor F.

Job Details: 07/26/2023

Cx complaint is unit not washing. Tested inspected and verifed comnplaint. Replaced sump from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED6605MC0

Near Waldorf, MD 20602

Shawn D.

Job Details: 07/26/2023

replaced console and tested and display is now working and unit heats good. unit is good to go

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 07/26/2023

"Cx complaint is unit not spinning out clothes, not draining. Tested inspected and verifed complaint. Found the drain hose inside standpipe about 2ft. Main issue is hub is stripped and basket spins freely from washplate when engaged. This is causing just the agitator to spin during the spin cycle. Ordering hub, and rescheudled for 7/31/23. Cx paid for part and SC. Cx owes for labor on return visit.; ordrng 1 W10820039 (hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near La Plata, MD 20646

Shawn D.

Job Details: 07/26/2023

installed data loggers rescheuled a week out for pick up on 8/2/23; schdld next appmnt for 8/2 WED !

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 07/26/2023

I explained to the customer that the problem is because the duct is clogged and the customer was furious and told me if I thought he was a little kid who doesn't know how to work a dryer since he has had several dryers in his other houses... dryer cks ok.. document the job in services mattern Sr7736920738

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/26/2023

"Levelled, calibrated, adjusted drain hose into standpipe and unit no filling properly. No other issues detected"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lovettsville, VA 20180

Ricky E.

Job Details: 07/26/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Richmond, VA 23230

Chris B.

Job Details: 07/26/2023

cxc comp both rc door dented insp unit conf cx comp ordering both ss rc doors; ordrng 1 W11405217 (rc door) and 1 W11377901 (rc door)

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hampton, VA 23666

Justin W.

Job Details: 07/26/2023

replaced harness and tested unit working as designed and heated to 350.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Richmond, VA 23227

Chris B.

Job Details: 07/26/2023

cx comp unit door will fall when opening insp unit conf cx comp found right door hing spring not engaging door hinge unit will need right door hinge to complete repair; ordrng 1 W11573702 (hinge right)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 07/26/2023

installed ordered part. unit is working as designed .

We serviced a

MAYTAG WASHER

Model mvwb865gw0

Near Dunkirk, MD 20754

Shane B.

Job Details: 07/26/2023

cx complaint is the lid being broken. confirmed complaint. lid has cracked on the underside near the left hinge. i replaced the lid with the preIDed part and tested unit. unit is working as designed. cx paid in full for repair.

We serviced a

JENN-AIR RANGE

Model JGRP436HL00

Near Severna Park, MD 21146

Israel R.

Job Details: 07/26/2023

"Installed new control and sensor. I tested unit and the start button is not starting a bake cycle. I can hear noises from the control. i cant start a bake cycle on 350 and the only way i can get it on as turning on the knob to a higher temp, hit start and then go to 350. And is making a high pitch noise. Ordering control. 2 at tribles.; ordrng 1 W11356247 (Control electric)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Midlothian, VA 23113

Joseph D.

Job Details: 07/26/2023

Customer complaint low water pressure confirmed complaint found failed filter instructed customer to replace filter installed bypass and unit working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, VA 23185

Carl A.

Job Details: 07/26/2023

"cx complaint of unt not starting,checked unit to find the following error codes F7E4,F6E3,checked unit to find that the slider had sperated from itself ,replaced slider tested and calibrated unit works as designed break down as follows 1/W10734521, slider service call break down as follows service call 120.00parts 19.94shipping 15.00labor 110.00sub total 264.94taxes 1.20grnd total 266.14deposit 266.14"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Henrico, VA 23231

Chris B.

Job Details: 07/26/2023

replaced suspention slider and ui and control did replaced ui powered unit on then replaced control foudn no model serial saved but unit did start and go threw reg normal cycle did test unit thew diag mode as well no errors stored

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Sinking Spring, PA 19608

Justin L.

Job Details: 07/26/2023

Cx complaint rc light out. Was able to access unit and verify model and serial number. Found that the rc led failed. Ordering led and setting return for Mon 7/31/23; ordrng 1 W11527432 (fridge led)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Powhatan, VA 23139

Joseph D.

Job Details: 07/26/2023

Unit with failed cracks agitator ordering agitator customer request to be shipped to her home or dropped off; ordrng 1 W11614636 (Agitator)

Contact Us

About Us