Service History 344 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, VA 23651

Carl A.

Job Details: 07/28/2023

"cx complaint the hot water cold and the cold water hot ,checked unit to find no error codes at this time found that the fill hoses were not on the right vaalves swaped hoses around tested unit works as designed"

We serviced a

KITCHENAID OVEN

Model KODE507ESS21

Near Warrenton, VA 20187

Daniel J.

Job Details: 07/28/2023

concerns with top broil element found splatter on cover and element repalced element tested both ovens informed customer to lower racks when using broil

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EBS05

Near Sykesville, MD 21784

Ricardo S.

Job Details: 07/28/2023

"Replaced door seal, i use the heat gum .. door cks and sealing fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bethesda, MD 20814

Roberto I.

Job Details: 07/28/2023

"CX complaint frost around icebox, moisture in the freezer, water dispenser and measure fill not working properly.Confirmed frost where the icebox adapter joints the liner and also where it joints the icebox. Confirmed moisture in the Fc. Tested water dispenser, it stops during dispensing with measured fill and also with manual dispensing. Unit needs UI W11330971, switch W11087492 and icebox adapter W10864519 per sp W10842568 Rev B.; ordrng 1 W10864519 (adapter kit) and 1 W11330971 (UI) and 1 W11087492 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Virginia Beach, VA 23452

Carl A.

Job Details: 07/28/2023

picked up mat

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Towson, MD 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit is leaking into the rc section i foudn the drain port is clogged sheet of ice and leaking down into the ports. was able to steama nd drain out obstruction.. and now checks good.

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/28/2023

"cxcomplaint of unit taking took long to dry , checked unit to find the unit heating as it should ,did find the air flow to be low ,puclled vent apart from behind dryer to find a mouse nest built up in dry exshase,removed objects from back of dryer tested unit works as designed cx owes for service call"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/28/2023

"cx complaint unit displaying f8e4, checked unit, unit displaying f9e2, f8e4. cleared faults, ran test cycle, no signs of any leaks, secured drain hose along underside of counter, tested, still no signs of any leaks, unit working as designed. advised cx to monitor unit."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Thurmont, MD 21788

Andrew S.

Job Details: 07/28/2023

Per previous diag I was able to access and replace the vent housing. I then tested the unit and it is now functioning as intendned. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Towson, MD 21204

Drew B.

Job Details: 07/28/2023

cx complaint that unit is getting to warm in the rc ection and maybe freezer foudn the doors are very very lsoely sealed where it doesnt feel tight suctioned. the unit is built in and is leveled and does seal but the not tight suction. also complaint that unit is not dispencing ice.. i found shorted out auger replaced and now operates.. but called TL spoke to Butch about the doors sealing tighter.. gaskets could be losing 'mageticism' after chcking everything out. .. informed cx on gaskets with built in just for fyi.. sr#7736966018 cx pif via check..

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Lewes, DE 19958

Michael E.

Job Details: 07/28/2023

"CX complaint: door seal coming apart and getting hung up on clothes. Tested and verified complaint. Ordering door seal and marking high temp adhesive for return visit. CX paid for service, labor, S&H and parts by CC. CX paid in full, no money owed on repair visit. Scheduled return visit for 8/9 AM; ordrng 1 W10906683 (seal-door)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS1

Near Timonium, MD 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is leaking on the right side and appears to be on the side of the unit. i foudn no leaks from inlet vlave and floatr switch gasket etc. i foudn the water to be leaking from the 3rd rack tracks lose causing water to drip out. showed cx and tightened no appearent leaks then collected 120.00 service and checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDS01ILWH

Near Rockville, MD 20850

Julian H.

Job Details: 07/28/2023

CX complaint about unit not latching found issue with latch bracket handle & spring on rh side need parts CX PIF THRU APP; ordrng 1 WP8268540 (spring) and 1 WP8269117 (handle)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Baltimore, MD 21224

Alexander D.

Job Details: 07/28/2023

cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 stuck key flashing upon arrival. seems cancel button isnt responding correctly. ordering control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11620481 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EB0

Near Martinsburg, WV 25404

Ken M.

Job Details: 07/28/2023

Customer complaint is that the oven is not working properly. Found the bake element has burnt out in the back left corner. Broil element is working properly. Ordering bake element and control.; ordrng 1 WPW10586736 (cntrl-elec) and 1 W10779716 (elmnt-bake)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 07/28/2023

cx complaint unit leaking i found the gasket was worn replaced and tested the unit no leaking

We serviced a

AMANA DRYER

Model NED4655EW1

Near Martinsburg, WV 25401

Ken M.

Job Details: 07/28/2023

"Customer complaint is that the unit stopped heating. Unit tested and confirmed issue. Element tested good. TCO stuck open. Unit needs a new TCO. TCO replaced and tested. Unit is working properly. Old part left with customer.; ordrng 1 279816 (TCO(TS VS)), used 1 279816 (TCO) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Martinsburg, WV

Ricky E.

Job Details: 07/28/2023

"installed parts, unit cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Lewes, DE 19958

Michael E.

Job Details: 07/28/2023

"CX complaint: rattling sound. Tested and verified complaint. I found the sound is coming from a copper line from compressor vibrating against thge frame. I corrected the copper line, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

"s191aqcx complaint the unit is not cooling correctly and that the lights are not working. replaced the freezer light per service pinter and all lights came on. temp in freezer is holding around 22 degrees. frdige is at 50. therfore, the unit is not cooling correctly. checked the unit and found that the rc evap was completely frozen. i dont think it is SS due to the unit making ice intermittenly. that tells me it wants to get below 15 degrees but with all the refrigerant being trapped in the rc coil there is not enough going into the freezer coil. quoted cx for replacement fan motor with harness. if fan motor does not fix the issue then a ss issue is going to be the cause. recommend trying the fan motor first.; ordrng 1 W11087438 (fan motor)"

We serviced a

JENN-AIR RANGE

Model JGRP436WP02

Near Washington, DC 20002

Samuel R.

Job Details: 07/28/2023

replaced parts and tested unit still didnt work.ran all test per techline and found temp sensor wire to be OL.per techline to replace main control W10116168 1 tribles; ordrng 1 W10116168 (main harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dundalk, MD 21222

Alexander D.

Job Details: 07/28/2023

"cx complaint pillow case stuck under washplate. inspected unit and verified complaint. unit wasnt overloaded, pillow case is just very thin. advised cx she may want to wash these in a mesh garment bag, cx understands. removed washplate to get out pillow case. ordering washplate and bolt. call cx to schedule return visit once we have eta on parts; ordrng 1 W11510461 (washplate) and 1 W10752187 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/28/2023

replaced harness tested unit works as deisnged

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Sparrows Point, MD 21219

Alexander D.

Job Details: 07/28/2023

"replaced control, control panel and doorskin with ui. tested unit. completed test cycle properly, no errors came back. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Gainesville, VA 20155

Daniel J.

Job Details: 07/28/2023

installed shield cam and belt calibrated unit spin normal and ran diag cycle one b0ounce when basket depressed

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, MD 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit is still not cooling mksing ice again after so many ss repair attempts.. arrived foudn unit plugged in but cooling off since never cooled. i foudn when plugged low and high on have sitting 50psi on both... when compressor turns on in test i found 3L 122 H then when comp and hot gas operates had readings of 48L & 98H when hot gas on with comp .. also no signs of nitrogen leaks @140 psi held at 110 on low didnt move.. called TL spoke to Liam sr7736554916 provided info nd deemed NR. gave sr to cx.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23452

Zachery R.

Job Details: 07/28/2023

"cx complaint unit shaking. checked unit, no faults present. suspension is good. come to find oil leaking from bearings, ordering gearcase, and clutch to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (clutch)"

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Tyner, NC 27980

Austin D.

Job Details: 07/28/2023

"cx complaint the unit is not turning on and tumbling. checked the unti and found that the door switch is not reading like it should open or clsoed. therefore, the unit needs a new swtich. cx did not want to go ahead with repair but instead wanted to replace the switch on his own. left cx with a quote."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Stafford, VA 22556

Robert W.

Job Details: 07/28/2023

Replace valve unit tested and is working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Edenton, NC 27932

Austin D.

Job Details: 07/28/2023

replaced the filter hube heater. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Falls Church, VA 22042

Demonte S.

Job Details: 07/28/2023

Inspected the unit. Found that the cx is saying that the Washer is leaking stains on there clothes. Ran Service Diagnostics on the unit. No error codes. I then. Checked the Gearcase to the unit. No oil on the out side of the Gearcase unit. ( Cx is using the Affresh Cleaner.) I'm thinking that the Gearcase has oil inside of the Drum section. Unit will need the Gearcase & Drum. ; ordrng 1 W11513243 (Whirlpool Washer Spin Basket) and 1 W11449840 (Whirlpool Washer Transmission Gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hertford, NC 27944

Austin D.

Job Details: 07/28/2023

"cx under impression had an extended warranty. gave the cx plenty of time to look for the info. advised her regardless if she found the info, the call would need to be sent through the extended warranty company prior to us being able to service the unit. cx agreed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Washington, DC 20002

Samuel R.

Job Details: 07/28/2023

cx complaint unit is not making ice.inspected unit and could confirm.found unit not getting water.found all valves to be good and filter.further inspection found watver valve to be off.turned valve on and tested unit working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hertford, NC 27944

Austin D.

Job Details: 07/28/2023

cx complaint the unit is not cooling. checked the unit and found that the freezer coil was frozen over about 2/3 of the wat. the bottom portion was defrosted so it seems to be going into defrost just getting pulled out too early. found bimetal out of range and also ordering control to replace them as a pair. will return once the parts come in.; ordrng 1 W11595219 (control) and 1 W11566892 (harness)

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Stafford, VA 22554

Tanner B.

Job Details: 07/28/2023

"Removed debris from blower, tested unit.. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lewes, DE 19958

Michael E.

Job Details: 07/28/2023

CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling but failed the air flow test using and electronic air flow tester. I advised CX to have venting cleaned out or replaced and recommended to shift unit to the right to get the vent to be more staright for better air flow. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Ashburn, VA 20147

Jason A.

Job Details: 07/28/2023

"CX complaint COOKTOP flames to high & doesnt simmer. Found burner bases sooty. Test burners & simmer flame very tall. Checked regulator set for NG. > JJ; ordrng 1 W10676661 (NG orifice set) and 1 W10833886 (Burner cap set) and 3 WP8286814 (Left Front, Left Rear, & Right Front burner base)s and 1 WP8286813 (RR) and 1 W10811599 (Center)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Milton, DE 19968

Michael E.

Job Details: 07/28/2023

"CX complaint: error code and cooling fan keeps running. Tested and verified complaiont. F3E0, F6E4 error codes. Plug connections looked good. Per service pointer, Ordering temp probe and main harness. Cannot reschedule due to SO part.; ordrng 1 W11598120 (probe sensor) and 1 W11245671 (main harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBS00

Near Newark, DE 19713

Taylor F.

Job Details: 07/28/2023

Replaced door gasket per prior diagnosis. Unit is now working as designed. Job is compete.

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Timonium, MD 21093

Drew B.

Job Details: 07/28/2023

cx complaint that unit strong gas smell at the bake and started allowing gas into the oven but wouldnt light. i foudn all cooktop burners are workingcorrectly. i checked broil and lights up no issues. i testeed the igntor. iginter does click (getting power) and after the first 5 clicks stoped.. i waited and tried again and lit up and tried 3 more times nd lit to 350 .. intermitting ignter WPW10324262 and call to reschd with cx. when in to return. unit IS SAFE and can be used.; ordrng 1 WPW10324262 (ignitor 0@trb)

We serviced a

MAYTAG WASHER

Model WTW4955HW2

Near Ashburn, VA 20147

Jason A.

Job Details: 07/28/2023

CX complaint WASHER drain pump runs & water leaks. Replaced control & valve assym. Blew thru vent hose. Calibrate & ra ntest wash. NO LEAKS. Drain pump doesnt continue to run after test wash > JJ

We serviced a

WHIRLPOOL WASHER

Model WMH32519HZ07

Near Frederick, MD 21701

Andrew S.

Job Details: 07/28/2023

Cx complaint is that the unit is not turning on. Upon arrival I found that the unit has power but when the cx attempts to start a cycle it shuttered and shuts off. I found that the interlocks are not making good connections. I am ordering the interlocks. I also found that after I inspected the interlocks the unit began functioning properly but intermittently. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11551558 (Interlock Upper) and 1 W11551761 (Interlock)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near York, PA 17406

Sal R.

Job Details: 07/28/2023

I was able to access and replace all parts. I tehn ran a recalibration and a auto test. I found the unit tobe opperating as designed. UNit test good.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 07/28/2023

"cx complaint unit not completing cycles. checked unit, unit displaying f7e1. come to find oil leaking from gearcase, ran auto test cycle, unit would not spin just humming, checked cap, cap is reading out of range, replaced with v/s, calibrated and tested, advised cx to try small loads until return visit. ordering gearcase, clutch, and belt to complete repair.; ordrng 1 W11454734 (gearcase) and 1 WPW10006384 (drive belt) and 1 W11395618 (cap (zr v/s)) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23451

Carl A.

Job Details: 07/28/2023

"cx complaint of unit sqeeling,checked unit to find that the noise did not happean in tested cycle but tested unit in normal mode and squeel then found the water valve to have failed break down as follows 1/w11165546 inlet valve service call break down as follows service call 120.00parts 69.53shipping 15.00labor 110.00sub total 314.53tax 4.17grand total 318.70deposit 318.70"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lititz, PA 17543

Justin L.

Job Details: 07/28/2023

As per previous tech was able to access unit and replace part. When testing unit locks fills and drains but never stops draining. Made sure pressure hose clear and tested again and same issue. Unit will need control for repair. Spoke to VL and set return for Wed 8/2/23; ordrng 1 W11513246 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Wrightsville, PA 17368

Bernard M.

Job Details: 07/28/2023

"Cx complaint water isn't going into unit. Entered diag and found error codes F7E1 motor fault and F8E1 no water. ran test and unit filled with water and began wash cycle, then all water drained. Attempted to run normal cycle and unit wouldn't filled and found no activation from the pump. The diverter turns on and off. Ordering parts, once all are available, contact cx to reschedule; ordrng 1 W11416363 (sump assembly) and 1 W11434044 (inlet valve) and 1 W11660283 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Aldie, VA 20105

Richard B.

Job Details: 07/28/2023

"CX complant. Handle falling off unit. Prior diagnosis found units door handle not secured good. And unit needs control , bezel and vent fan. Installed vent fan , control and bezel. Tested unit and working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986IHZ01

Near Brambleton, VA 20148

Richard B.

Job Details: 07/28/2023

"CX complant. Handle on freezer as well as handle on drawer falling off. And also right door is a little low. Inspected unit and found freezer drawer as well as deli drawer handles are loose. Removed handles .Tightened handle screws and reattached handles . Tightened handles , Advised CX to not pull up or down on handles but rather , just pull out. Adjusted right door up via the hinge screw adjustment using a 1/8th in. allen wrench. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, PA 17315

Sal R.

Job Details: 07/28/2023

I was able to access and replace bioth the LH and RH hinge. UNit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Virginia Beach, VA 23454

Carl A.

Job Details: 07/28/2023

cx cancelled at door at unit is working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Baltimore, MD 21229

Shane M.

Job Details: 07/28/2023

"cx complaint the unit isnt cooking foods proper. found unit to be heating properly.Unit reached 350F, showed 360F test cycle. advised cx of calibration mode +30F _ -30F by holding bake for 3 seconds. called techline SR7736971477"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Sterling, VA 20164

Christian C.

Job Details: 07/28/2023

Installed ice bin and motor box assembly. Tested dispenser. Ice is now dispensing cubed and crushed. Unit is working as designed.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Baltimore, MD 21215

Shane M.

Job Details: 07/28/2023

cx complaint tthe unit cooktop just kept clicking n cooktop. preheated unit to 350F. tried all burners. found no issues. unit reached 350F.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Sterling, VA 20164

Christian C.

Job Details: 07/28/2023

Cx complaint FR burner does not ignite. Inspected unit found burner does not let gas through. Found debris clogged in oriface. Cleared debris. Tested all burners and all igniting normally.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Baltimore, MD 21207

Shane M.

Job Details: 07/28/2023

cx complaint the unit isnt baking. found ignitor barley glowing. unit need a glow ignitor.; ordrng 1 W10918546 (ignitor)

We serviced a

WHIRLPOOL DRYER

Model wed5620hw2

Near Lancaster, PA 17601

Justin L.

Job Details: 07/28/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Pikesville, MD 21208

Shane M.

Job Details: 07/28/2023

cx complaint of a noise complaint took convect fan & bake cover. tighten all screws. push igniotr closer to tube. no sounds.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/28/2023

Arrived at cx home husband was home however states he knows absolutely nothing about the unit that his wife was handling this called the wife who states she didn't know we were coming out today and needs to reschedule to a time when she is home gave cx office number in order to reschedule ; saved tckt

We serviced a

WHIRLPOOL UNKNOWN

Model n/a

Near Front Royal, VA 22630

Daniel J.

Job Details: 07/28/2023

screening

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730pahb0

Near York, PA 17402

Bernard M.

Job Details: 07/28/2023

Cx complaint the upper rack is falling. Inspected and found the left side wheel had come off the base and is n the rail. Gave cx quote of $303.79 and they'll be repairing themselves. Cx paid $120 for service.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Pikesville, MD

Shane M.

Job Details: 07/28/2023

installed doorlock no action on console. called techline sr7736745722 correct voltage to console. unit needs a console Look (LOOK) 2nd tech on return

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Newark, DE 19711

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit not powering on. Tested inspected and verified complaint. Found the console getting proper voltage but not powering on. Quoted cx for repair and cx does not want to go through with the repair at this time. Cx paid SC by CC. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, VA 22031

Tanner B.

Job Details: 07/28/2023

"CX Concern the units filter not going into housing and getting too cold in the rear center of the deli drawer.. found the unit needs the correct everydrop filter , informed cx what part number was needed for filter.. tested the units dampner assembly in test 3, dampner is operating but not fc fan.. ordering fan, dampner and control ..; ordrng 1 WPW10479155 (dampner) and 1 W11578030 (fc fan) and 1 W11224256 (control) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Marriottsville, MD 21104

Brian R.

Job Details: 07/28/2023

cx complaint is long dry times it seems. checked temps and unit had 334 high and 163 low before heats comes back on. vent out looks good nd had air flow out but advised him he should take cover off and clen while running so it blows everything out. i picked a bunch out. he put the test kit on and flap never fell off. units running and heating just seems to lack air flow. will order parts needed. cx rescheduled for 8/2.; ordrng 1 WP694089 (Blower Wheel) and 1 279827 (Motor)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Baltimore, MD 21231

Shane M.

Job Details: 07/28/2023

i nstalled control. passed test 12 console not needed. refund 221.36to cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Jason A.

Job Details: 07/28/2023

CX complaint FRIDGE not cooling. RC temps good but freezer warm. Ran test 40 & step 5 no change in temp - stayed at 56F. Replaced ompressor & 3 way valve. Install drier & coupler. Check for leaks & run vac. Filled with 4.50 OZ R134 on test 40. Still no temp drop in FC. Check FC evap & in test 40 - 5 evap gets cold some water droplets almost freeze but no frost pattern. Ran test 38 & cap tube area frost pattern.Set unit to normal operation & watched FC evap frost pattern forming. FC temps dropping now down to 40F > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS03

Near Brookeville, MD 20833

Julian H.

Job Details: 07/28/2023

Cx complaint about water dripping from dispenser inspected & found that it could be an issue with valve or water line inside door has a pin hole advised Cx that i can try valve because door is NLA made him awared of no refunds if part was used agreed replaced valve leak stopped CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Great Falls, VA 22066

Christian C.

Job Details: 07/28/2023

Arrived at cx house to put dataloggers. Cx says they contacted whirlpool and unit is being replaced.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Hampton, VA 23664

Carl A.

Job Details: 07/28/2023

"cx compliant of unit not heating,checkedu nit to find the following error codes F4E1,F6E3,F4E4,found a burning smell comin from unit,open consule to find that the relays on the control board melted with the harness correct voltage comin to the unit 119 vac on L1 ,121 on L2 and 243 across L1 to L2 and found motor to have an open as well as would have to turn drum by hand to get it start ordering all parts needed for repairs Advise cx to leave unit on plug as tech unplugged unit for saftey resaon; ordrng 1 W11124268 (console) and 1 W11104351 ( Main Harness) and 1 WP3406107 (Door Switch) and 1 661570V (belt) and 1 W10837240 (Idler Pulley) and 1 279787 (Drive Motor & Pulley) and 1 WPW10349492 (Blower Wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Chesterfield, VA 23832

John P.

Job Details: 07/28/2023

Did not get to; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 07/28/2023

"cx complaint unit is not making ice. inspected unit and first took a FC temp and found 6 degrees. when trying to get into diag I found user interface switch 5 not sensing touch all the time. test 56 shows E2 (motor lost postion), test 57- I found no movement from IM, unit showed 02 (not complete). i test voltage and found 119.6vac to IM. test 36 I found ice box fan works. unit needs user interface and ice maker to correct issue. once parts are approved and in please reach out to cx and set up a return visit.; ordrng 1 W11330971 (user interface) and 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model MGR7662WW1

Near York, PA 17403

Bernard M.

Job Details: 07/28/2023

"Cx complaint the oven doesn't maintain temps. Cx stated sometimes the temp are too cold and sometimes too hot. Set preheat for 350 and using thermocoupler when unit read 350 the thermocoupler read 500. Found sensor to fault, ordering control and sensor, once approved contact cx to reschedule; ordrng 1 WPW10181986 (sensor) and 1 WPW10271769 (control)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near West Springfield, VA 22152

Tanner B.

Job Details: 07/28/2023

"Found loose connection on cycling thermostat , reseated and tested unit.. Job complete; ordrng 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB6759AWB2

Near York, PA 17404

Sal R.

Job Details: 07/28/2023

"Per Technical Service Pointer #L8178803, I was able to access and install new heating element and element brackets. I was able to test the unit and found it to be opperating a sdesigned. Service and rework is covered under AUTH #R173BV; ordrng 1 S,P,&Lcoveredunder (AUTH #R173BV) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, VA 22180

Christian C.

Job Details: 07/28/2023

"Installed spark module. Tested all burners. CF, LR, and RR. Spark after flames are iginited. Installed igitor harness. Issue still persists. Called techline. SR#7736964996 Tested voltages all correct. While moving switch harness to spark module CF burner stopped sparking. Advised to replace switch harness. Ordering switch harness; ordrng 1 W10399614 (switch harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Walkersville, MD 21793

Andrew S.

Job Details: 07/28/2023

Per previous diag I was able to access and replace the fan/harness kit and LEDs. I then repowered the unit and found that it is now functioning as intended. Job complete; used 1 wpw10389152 (support) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE507EBL09

Near Newark, DE 19711

Taylor F.

Job Details: 07/28/2023

Cx complaint is unit giving f1e5 error code inverter fault. Tested inspected and verified complaint. Ordering inverter and magnetron to correct issue. Cannot rescheudle at this time.; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Lewes, DE 19958

Michael E.

Job Details: 07/28/2023

Replaced MW door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Lewes, DE 19958

Michael E.

Job Details: 07/28/2023

Replaced door panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 07/28/2023

"Cs unit wont drain, confirmed complaint.I found the garbage disposal still had the plug so unit could drain. Removed te plug and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, MD 20707

Brian F.

Job Details: 07/28/2023

"Cx states RC no cool, no ice, inspected and confirmed. Found ice in tray, evaporator frozen over again. Cleared evap, tested thermistor in ice water, read 5.4Kohms after 10 minutes (should be 8.3-9.2Kohms), both thermistors from my van stock measuring similarly. Tested defrost heater, measured 130 ohms, should be 105 ohms. Ordering thermistor and defrost heater.; ordrng 1 W11650660 (defrost heater) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 07/28/2023

Customer complaint unit not sealing and RC gaskets amagnet is failing. I inspected unit and found both RC gaskets are not sealing. Quoted for gasket replacement. Found the gasket is not the correct one. both gasket are too long. and wont fit in the door. Customer is upset that we got the wrong part and that we have to charge her for parts before we install them. Reordering door and make sure we order this from whirlpool call customer when we have the correct part to come and do the repair. Keep with IR. owes 110; ordrng 2 W10830162 (gasket-fip 191.93(MR check gasket for correct size))s and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waynesboro, VA 22980

Eric F.

Job Details: 07/28/2023

"Confirmed cx complaint unit not cooling, Plugged unit in, compressor operates but no frost patten development. Unit has no coolant. Ordering sealed sytem job. Requesting 2 count labor.; ordrng 1 look and 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Norfolk, VA 23518

Carl A.

Job Details: 07/28/2023

"cx complaint of unit not drain and spinning out ,checked unit to find no error codes at this time called techline spoke with Austin,ran unit to find no problem advise cx of laoding issues, and corrected amount of soap as well as how offten to run clean cycles tested and claibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Elizabeth City, NC 27909

Austin D.

Job Details: 07/28/2023

"cx complaint the unit is not washing/spinning. checked the unti and found error code f9e1 and the drain pump running when plugged in. unplugged the unit and looked for the pressure tube at control. blew in it and felt a restriction in the hose. therefore i checked for a kink and found one at the tub section. therefore, i unkinked the hose and tested operation. unit is over filling.; ordrng 1 W11116592 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, VA 22030

Tanner B.

Job Details: 07/28/2023

"replaced door seal, tested unit.. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Ocean View, DE 19970

Frederick R.

Job Details: 07/28/2023

CX complaint is DW damaged in box. Inspected unit and found tub caved in in rear right. Pacaging was never even removed. Ordering new tub. 2ct tub job. Cannot reschedule due to direct shipment to CX; ordrng 1 W11409866 (tub) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20851

Julian H.

Job Details: 07/28/2023

UNIT LESS THAN 30 DAYSCX states that unit only drain once states air gap was just cleaned found that installer attached an old hose full of food particles ask CX if he had left new drain hose with him he gave me new hose installed it for him tested & water draining all the way

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Phoenix, MD 21131

Drew B.

Job Details: 07/28/2023

replaced all parts and tested no issues and heats no smells and chcks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newport News, VA 23601

Orbie

Job Details: 07/28/2023

"cx complaint unit flashing F8E4. verified complaint. checked unit found F9E2, F8E4. checked overflow drain to find small amount of water triggering float switch. ran unit in test mode afterwards to find no issues. advised cx to monitor unit to verify no issues."

We serviced a

WHIRLPOOL FREEZER

Model WRT313CZLB00

Near Wyomissing, PA 19610

Justin L.

Job Details: 07/28/2023

"Was able to access unit and cut into system. Replaced compressor and drier and pulled unit into 30 inch vacuum and held. Charged unit with 41G R600 and evap produced a frost pattern. Unit now checks good no further work needed; ordrng 1 W11504448 (filter drier coupler (jl vs)), used 1 W11504448 (filter drier coupler (jl vs)) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Beltsville, MD 20705

Brian F.

Job Details: 07/28/2023

"Installed control and bake element, after unplugging unit noticed damage to 240V plug, recommended cx have electrician replace plug, tested at terminal block, unit is getting 240VAC. Ran 350* bake, oven heat to temp in 13 minutes. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Sykesville, MD 21784

Ricardo S.

Job Details: 07/28/2023

"Replaced parts, unit tested and agitator not working.. order part,; ordrng 1 w11418231 (agitator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Gaithersburg, MD

Ricardo S.

Job Details: 07/28/2023

"Cx complains about a noise when he open the door, inspected unit, the door hinge on the left side and bottom seal are defective.. order parts; ordrng 1 W10909089 (lower seal,bottom) and 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 07/28/2023

"Cx complains that the 2 led on rc not working, inspected unit and found a bad modulles .. upgrade led modules.. reset ppwer and all lights working ok"

We serviced a

JENN-AIR WINE CELLAR

Model JUW24FRARS00

Near Ashburn, VA 20147

Jason A.

Job Details: 07/28/2023

CX complainBEV CTR not cooling. Replaced bimetal. Evap shows corrosion. Turned on unit & measure 0.9A & waited for frost pattern to form. Informed CX possible corrosion & may leak in the future. Unit is cooling. Fans run & door seals > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 07/28/2023

Cx complaint leaking from front ordering door gasket; ordrng 1 W11498831 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near New Windsor, MD 21776

Brian R.

Job Details: 07/28/2023

came out to replace door and as soon as i took plastic off she saw a scratch and a dent in the corner. advised we will reorder door and when she gets it they can take it out and take plastic off to check door before calling in.; ordrng 1 LW10858417 (R Fridge Door Re Order)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Norfolk, VA 23513

Carl A.

Job Details: 07/28/2023

"cx complaint of unit not cooling,checked unit to find liner pulling away from cabinet called techline spoke with Butch unit going under review SR#7736966129; saved tckt"

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