We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Arlington, VA 22205
Jason A.
Job Details:
11/21/2023
CX complaint RANGE FR burner ghost click on simmer. Installed burner base. Found flame on simmer flicker & goes out. Tried to adjust simmer but unable. FL burner valve OK > JJ; ordrng 1 WPW10371235 (FR dual valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Finksburg, MD 21048
Justin S.
Job Details:
11/21/2023
Replaced the diffuser and the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hanover, PA 17331
Bernard M.
Job Details:
11/21/2023
Cx complaint unit doesn't go into spin cycle. Entered diag and found error code F8E1 long fill. Ran test cycle and unit had slow fill but completed cycle. Ran manula test for hot and cold water and found the solenoids aren't opening completely. Ordering inlet valve and set return for 11/28. Office will all with time frame; schdld next appmnt for 11/28 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mascot, VA 23108
Lucas R.
Job Details:
11/21/2023
"upon arrival found coompressor internall y locked, winding 10-10-20 ohms, 120 vac at compressor compressor not starting, replaced water valve, unit needs sealed system tech for return visit.; ordrng 1 W11557425 (compressor) and 1 W11550396 (evaporator) and 1 W11109499 (drier) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21205
Emmanuel R.
Job Details:
11/21/2023
"Cs oven not heating , confirmed complaint. I found the ignitor is glowing but dimm,customer was cleaning with some cleaner and some got on the ignitor. Every since it never wanted to light. Ignitor not getting hot enough to lite the gas. ORdering ignitor.; ordrng 1 W11176454 (igntr-oven)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lusby, MD 20657
David J.
Job Details:
11/21/2023
"F9e1 not draining F10e2 vent wax motor Customer complaint unit is not draining. Water arrived today and verified complaint found water sitting inside of tub attempted to force drain and I could hear drain pump attempt to come on, but would barely hum. Remove panel to inspect harness and found harness is plugged up correctly and nothing is pulled apart , check for error codes and had two error codes above drain pump for return visit and Will remove remove and replace drain pump when we arrive scheduled for return visit; ordrng 1 W11412291 (Drain pump)"
We serviced a
JENNAIR ICE MAKER
Model JIM158XYRS2
Near Vienna, VA 22181
Demonte S.
Job Details:
11/21/2023
Inspected the unit. Found that the cx is saying that the Free standing Ice Maker is making thin cubs of ice. I then checked the Water Reservoir. Found low amounts of water. I then filled the Water Reservoir with a cup of Water by hand. Unit is now making normal size of ice. Unit will need the Water Valve. Cx paid in full by Card.
We serviced a
KITCHENAID ICE MAKER
Model KUI018NNZS1
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/21/2023
"Inspected the unit. Found that the cx is saying that the Freestanding Ice Maker isn't making Ice. Started a cycle on the unit. Unit filled and started to recirculate the water across the Water Evaporator. Only a small amount of ice was formed. Unit will need the Compressor = WPW10605286, Access Valve = W11506635 & Drier = W10843121. If the cx calls back order these parts and don't go without parts. ( Will need to be a 3 count Seal System. Will have to split the unit apart to do the repairs. )"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM2
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/21/2023
"Cx complained of no display. Could not duplicate the problem but the cx says that when there is no display, there is also no lights or cooling but if a button was pressed on the console, it would light up and turn off. Checked the outlet and it is correct. Installed new control and after progratmming, set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Severna Park, MD 21146
Dustin F.
Job Details:
11/21/2023
replaced fill tube. waited till icemaker filled. confirmed no leaks present. unit working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Olney, MD 20832
Julian H.
Job Details:
11/21/2023
CX complaint about temperatures warming on both compartments & not making ice inspected temperatures are fine now but can see that unit was overfrosting ice formed on back wall put unit on forced defrost & heater getting hot need control board not putting unit to defrost cycel constantly; ordrng 1 W11566851 (ctrl elec)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/21/2023
CX complant. Dryer not heating. Inspected unit and found element open. Found thermal fuse has resistance. TCO is good as well as thermister. Ordering heater. CX paid in full. RB; ordrng 1 WP3387747 (element 85.68)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/21/2023
"replaced RC door, aligned doors and leveled unit. warmed up gasket and tested door. door seals good and closes good."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Winchester, VA 22601
Ezra M.
Job Details:
11/21/2023
"excessive noise. idler failed, not turning properly. also replaced 2 rear support rollers due to not spinning freely, tested unit, working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Odenton, MD 21113
Shawn D.
Job Details:
11/21/2023
rpelaced the evap heater then fixed compressor line and heat line through drain pan replaced the drier again tried flushing the old drier was dripping oil that was watery. i then vacumed system down and went down this time and held it so filled to 68 grams unit started working then went into vac snapped pic of guages. i then unplugged and pressure equalized to 20. i then removed high side of drier and my hand turned brown black from the system being contaminated. so called techline spoke to bruce told him what happened and unit cant be fixed too contanimated. left cx with file number send pics to techline
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ
Near Shawboro, NC 27973
Branden R.
Job Details:
11/21/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . while testing unit found air gap on the door at the bottom right corner . found door warped causing warm air into unit . ordering new door for repair to unit .; ordrng 1 W10856289 (door) and 1 W10171475 (gasket)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Bristow, VA 20136
Daniel J.
Job Details:
11/21/2023
right front burner back side flame higher than the rest and left front burner not always igniting when trying to use sparks jump sideways but will ignite adjust caps and heads no change ordering left front and right front burner heads and caps with left front ignitor; ordrng 1 W11573760 (ignitor) and 1 W11344538 (burner caps) and 2 W11344539 (burner head)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ocean View, DE 19970
Michael E.
Job Details:
11/21/2023
Replaced suspension rods as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS00
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/21/2023
"Inspected the unit. Found that the cx is saying that the Oven / Microwave Combo has error codes on the Display Screen. Ran Service Diagnostics on the unit. F6E8 = Microwave Appliance Manager Board Communication Error. I then turned the power off. Checked all connections to the board. All connections are fully plugged in. F6E0 = User Interface Communication Error. User Interface Face can Communicate with Appliance Manger. Unit will need all three Board replaced. Microwave Appliance Manager = W10915648, Oven Appliance Manager = WPW10317343 & User Interface = W10570025. Cx paid by check for service call only. Check is in the money bag."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Laurel, MD 20707
Leon
Job Details:
11/21/2023
"Client's complaint was microwave oven combo wasn't working at all and I continued to say it was locked pulled up and of it out. Check all connections going to the u, I, everything was nice and secure. We went and cut the power off to the unit for about 5 minutes. It looked like it started to work for a second. Then it went right back to the lock screen. No change client will need a new U are one over pricing with client. He said he will give us a call back if he wants to go through with the repair.; ordrng 1 W11297728 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2570AEM3
Near Olney, MD 20832
Julian H.
Job Details:
11/21/2023
CX complaint about unit not making ice inspected test 25 icemaker cycleing but no power to valve also found fill tube partially frosted & breaking need parts to correct issue; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (dual valve) and 1 W11415785 (fill tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Halethorpe, MD 21227
Davonte
Job Details:
11/21/2023
cx complained unit rc wasnt cooloing .confirmed cx complaint after inspecting unit. installed new fan motor assembly. unit now working a should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Sykesville, MD 21784
Justin S.
Job Details:
11/21/2023
Cx says the unit is still having wild temp swings. Not a full frost pattern on the evaporator. Pressurized the unit to 140psi with nitrogen and found a very small leak at the condenser to cabinet connection. Resealed the unit and replaced the filter. Vacuumed the system down. Filled to weight and checked for leaks. The unit is now cooling good. And frosting the entire evaporator ; used 1 W10143759 ( Filter(jsvs)) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Harrisburg, PA 17112
Fred G.
Job Details:
11/21/2023
"cx complaint unit leaked last cyce. inspected unit and found drain hose failed. was able to replace hose with van stock. unit now checks good.; ordrng 1 W11244231 (drain hose (FG vs)), used 1 W11244231 (HOSE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/21/2023
Cx complained of a noise. Cx had a video but there didn't seem to be an abnormal noise to me from the video. Ran the unit for 17 min at which there was no noise. Checked for a noise during drain and all sounds are normal operating noises. There are no error codes. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Catonsville, MD 21228
Alexander D.
Job Details:
11/21/2023
upon arrival cx said she called in to reschedule because i arrived 10min after 6 and was scheduled for 11/30. cx complaint wheels on upper rack falling off. adjuster kit was preid for this job but didnt arrive in time. mandatory preid adjuster kit(W10712395);
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Carlisle, PA 17013
Fred G.
Job Details:
11/21/2023
cx complaint unit stopped at final spin. inspected unit and found unit was at final spin and was just sitting there. unplugged unit and restored power. I entered daig and found f9e1. i found pump does come on. i removed pump and found sock stuck in pump. removed sock and tested unit. unit is working as design. cx paid serivce call
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/21/2023
i found ui dosnt respond when putting into diag the button are slow to react and just dont funtion have to touch them 2 to 4 times befoe they work; ordrng 1 W11449114 (ui touch panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Lewes, DE 19958
Frederick R.
Job Details:
11/21/2023
CX complaint is ice maker not working. Inspected and saw that fill tube was not extended into trough and just dumping water down inside freezer. Pulled IM and adjusted tube . Tested after repair and the IM is now filling and working properly. Job is complete Verified POP as 11/12/23
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Eric W.
Job Details:
11/21/2023
installed new timer and knobs and tested unit
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Frederick R.
Job Details:
11/21/2023
CX complaint is WM bangs all over. Inspected/tested and found even with no clothes in unit that the basket in sping bangs all over. Found washplate seized to gearcase and needs to be cut out . Requesting 2 CT to complete job. Cannot reschedule at this time due to part availability; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (splutch) and 1 W10919191 (washplate) and 1 W10528947 (drive hub kit) and 1 W11217817 (suspension)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Eric W.
Job Details:
11/21/2023
istalled new timer and knobs annd tested unit now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Sykesville, MD 21784
Justin S.
Job Details:
11/21/2023
Cx says the refrigerator light flickers or is very dim when they open the doors sometimes. The u it is illuminating all the leds when I open the doors at this time. The unit needs the module
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW2
Near Severn, MD 21144
Eric W.
Job Details:
11/21/2023
i could not get blower wheel off the motor unit will need new housing and remove it as a unit; ordrng 1 W10888146 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22RFXFN01
Near Baltimore, MD 21205
Emmanuel R.
Job Details:
11/21/2023
"Cs unit is not making ice, confirmed complaint. I found the icemaker cycles over and over again but never calls for water and the heater is not turning on either. Icemaker mold is in really bad shape as well. No voltage at the valve. Unit needs a new icemaker . ORdering icemaker customer paid in full; ordrng 1 4317943 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Severn, MD 21144
Eric W.
Job Details:
11/21/2023
installed new compressor4 and dryer filled uit with 1.98 oz r600
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20850
Roberto I.
Job Details:
11/21/2023
"Replaced parts, ran a calibration cycle, a test cycle and then manual spin. The unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Severn, MD 21144
Eric W.
Job Details:
11/21/2023
installed new line and clap and insert and tested unit no leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near White Hall, MD 21161
Neil H.
Job Details:
11/21/2023
CALLED THE TECH LINE FOUND ICE SITTING ON TOP OF ICE MAKER THEN IT CAME DOWN TECHLINE SAYS TEMP AND NO ITEMS IN FREEZER MAKING INCONSISTANT TEMP CX IS GOING TO PUT ICE CREAM AND FEW OTHER ITEMS IN FC AND CHANGE TEMPS AND SEE HOW UNIT RESPONDS UNIT CURRENTLY MAKING ICE.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Orrtanna, PA 17353
Andrew S.
Job Details:
11/21/2023
Cx complaint is that the unit is still not heating. Upon arrival I foundn that the is still not heating. Upon arrival I found that the unit is getting 120 volts to L1 and 120 Volts to L2 but when testing both it is showing 0v. I tested the voltage at the outlet and found the same readings. I informed the cx that the power supply is still not correct. Cx is getting an electrician to reinspect the power supply. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Richmond, VA 23233
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the ui and console tested and Inspected for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Odenton, MD 21113
Eric W.
Job Details:
11/21/2023
nstalled new control and tested unit it is now working
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986SIHZ00
Near Monrovia, MD 21770
Brian R.
Job Details:
11/21/2023
cx complaint is no ice and water drips out where ice comes out and ice is froze on all sides of ice bin. unit is O-O-W and he knows. took temp readings first of 8 in freezer 37 in fridge 22 through ice maker and no fan. test 56 E0 test 45 unit fills. ice maker shut down with temps out of range. will order fan. went over unit with cx. he said order part and wanted to pay in full and rescheduled for 11/30; ordrng 1 W10846539 (Ice maker fan 188.83)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Samuel R.
Job Details:
11/21/2023
unit still nto cooling after last visit.inspected unti and coudl confirm.found unit to have a hole in the line unti will need a new copressor as unit has been running with no r600.ordering compressor W11557671 W11504415 W11504431 W11506619; ordrng 1 W11557671 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Monrovia, MD 21770
Brian R.
Job Details:
11/21/2023
replaced part and tested unit as well as i had her to test as well. unit check. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Samuel R.
Job Details:
11/21/2023
cx complaint unit is not making ice.inspeced unti and coudl confirm cx complaint.found fillt tube frozen.cleasre filltube and tested unti now working properly
We serviced a
KITCHENAID OVEN
Model KODE500EWH00
Near Silver Spring, MD 20904
Leon
Job Details:
11/21/2023
"Everything on the oven in fine , unit was set to Celsius and cx didn't know so when the temp got to 170 c cx through it was 170 f but 170 c = 350 f So everything is working great for cx now I still check the temperatures to make sure. I got to 350° with my thermocoupler. Which it did a client had a few questions that I answered Everything is working"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC
Near Washington, DC 20011
Samuel R.
Job Details:
11/21/2023
"replaced screw and checked clutch, clutch is good.found uni tnot to be leveled properly.feet in the front were higher by 2 inches causing tub hit back of unit.leveled unit and tested unit with towels now working working properly"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
"Installed door assembly, hinges, switches, and arm. Tested door. Door now seats fully."
We serviced a
JENN-AIR RANGE
Model JGRP430HL
Near Washington, DC 20024
Samuel R.
Job Details:
11/21/2023
cx complaint unit is locked.inspected unit and could confirm cx complaint.got door unlocked and found door was not seated properly.got door seated good and unit is now good.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Frederick, MD 21701
Brian R.
Job Details:
11/21/2023
replaced water valve and tested and checked unit. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20024
Samuel R.
Job Details:
11/21/2023
replaced control and tested unit worked fine on service mode.went to try the normal way and control is not coming on.called commercial tehline and went over thing woth them and avised to chnge coin slot and temp control all togehter.advised cx to call trade care.emailed cx info.; snapped 1 QuickPics
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Glenelg, MD 21737
Justin S.
Job Details:
11/21/2023
The cx says the unit is taking 2-3 cycles to dry the clothes. Usually they feel steamed but rarely the unit works correctly on a cycle. Started a timed dry cycle and the unit is spinning blowing and heating good. Installed the vent test kit and tag is pulled from the hanger immediately. Unit is getting 120/240/120vac. Heat cycles off at 155f and on at 126f. No lint built up at baffles. Called tech support and spoke with a Derrick. Found open moisture sensor harness.; ordrng 1 WPW10298258 (Harness)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Odenton, MD 21113
Israel R.
Job Details:
11/21/2023
Customer complaint unit is not making ice but is dispensing water. I tested the unit and found the unit is not maming ice. Jumped ice maker and ice maker did not move. I tsted for power and is getting 120 but is not moving. Unit needs new ice maker. Collected in full.; ordrng 1 W10884390 (icemaker 88.93)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hagerstown, MD 21742
Ken M.
Job Details:
11/21/2023
Suspension replaced and tested. Unit no longer bottoms out. Old part left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Smyrna, DE 19977
Taylor F.
Job Details:
11/21/2023
"Cx complaint is unit not heating in the oven. Found the ignitor to be defective. Pre id ignitor was defective out of the box so i used one from VS. Unit is now working as designed. Job is complete.; ordrng 1 W11176454 (igntr-oven TF VAN STOCK), used 1 W11176454 (IGNITOR TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Cx complaint unit is not dispensing softener. Inspected unit found water remains in softener assembly. Installed softener and water valves. Tested unit in diag cycle no more water left in dispenser.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Smyrna, DE 19977
Taylor F.
Job Details:
11/21/2023
Replaced heater from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Bethesda, MD 20817
Brian F.
Job Details:
11/21/2023
"Cx states items still freezing in crisper drawer, drawer empty at time of visit. Called tech line, spoke with Zach, explained issues and repair history, he recommended cx adjust loading of RC to allow better airflow. Ordering data logger to monitor temps in crisper.; ordrng 1 datalogger (data logger)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/21/2023
unit was uneavel and door not shutting leveled unit and adjuted door now it closes and is level
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/21/2023
Cx complained of a noise. Inspected the unit and found no error codes. The bolt for the pulley was coming off making the belt and pulley come off. Tightened the bolt and tested and there is no longer a noise. Job complete
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/21/2023
Cx complainy of damaged case and top. Ordering both and chute.; ordrng 1 8533643 (Cabinet) and 1 W11117429 (Chute) and 1 WPW10520780 (Right end cap) and 8 WP489069 (Screw)s and 3 WP9741232 (Scrw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Occoquan Historic District, VA 22125
Demonte S.
Job Details:
11/21/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is finishing the cycle within 5 - 15 mins. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Product not draining. Removed all Water from the Drain Hose. Blew Drain Hose out. Tested the unit. Unit is now Draining. ( Water Line is leaking at the Joint. Please see Sd Pictures if any questions. Advised the cx that they need to replace the Water Inlet Line. ) Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Staunton, VA 24401
Kyle A.
Job Details:
11/21/2023
Cx complaint of unit not operating. Found splutch retaining nut loose. Reseated with locktight and tested unit. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/21/2023
"CX complaint: LEDs intermitantly start flashing. Tested and verified complaint. When it wasnt happening i was able to dupliate by repeatedly pressing door switch. When i was pulling out RC top LED, lights stopped flickering untill i tapped door switch a couple times. Quoted CX price to replace the top RC LED WPW10515058. Saved quote. CX paid 139.00 for sservice by CC. CX did not approve repair at tis time. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond, VA 23231
Chris B.
Job Details:
11/21/2023
cx comp untiw ill not defrost reordered led pack ordered wrong part number found ornage wire at defroster had depinned itself seated wire nad added tape defrosted evap; ordrng 1 w11683243 (led)
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Fallston, MD 21047
Neil H.
Job Details:
11/21/2023
F2E1 STUCK KEY I REPLACED THE CONSOLE PANEL UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Newport News, VA 23606
Orbie
Job Details:
11/21/2023
"33.2*F in RC, -4* FC. unit appears to be working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20901
Israel R.
Job Details:
11/21/2023
Installed new pan and tested. Unit is back ot normal operations. Unit is not leaking anymore.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/21/2023
replaced door molded gasket to position
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Washington, DC 20016
Sherwood
Job Details:
11/21/2023
cx complaint not enough water and time display changing. arrived and found error code f0e3 for overload. cleared code and ran a service test and a calibration. error did not come back. also found cold valve was not all the way on. and advised cx the time will change depending on load size and water pressure. unit is working correctly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/21/2023
"cx complaint unit squeeling, verified issue, come to find defective feet, feet are frayed not able to stay seated, ordering feet to complete repair.; ordrng 1 W11025920 (feet-lvlng)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Brian F.
Job Details:
11/21/2023
"Cx states unit not drying clothes fully. Entered diagnostic mode, found saved F3E2 (open or shorted moisture sensor). Ran auto test, completed with no errors, passed moisture sensor test. Recommended cx have vent checked. Ordering sensor harness and control.; ordrng 1 WPW10298258 (harns-wire) and 1 W11441687 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/21/2023
cx complaint the unit is making a loud noise. checked the unit and found that the unit is squealing and it is coming from the idler pulley. part is on order. returning on tuesday the 28th to resolve the issue.; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlottesville, VA 22911
Kyle A.
Job Details:
11/21/2023
Cx complaint of a broken strike. Did confirm and replaced strike. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/21/2023
"Cx complaint is unit constantly fills with cold water. Verifed it to be an issue with inlet valve, ordering valve and rescheduled for 11/29/23. Cx paid 200 cash and 75.16 by CC. Cx owes 110.00 labor on return.; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/21/2023
replaced all the parts and resumed power. Compressor and fans started ok. Unit good to go
We serviced a
JENNAIR RANGE
Model JES9800BAS
Near Chesapeake, VA 23325
Zachery R.
Job Details:
11/21/2023
"replaced console, tested, timer is now working but light is not staying on. checked switch, switch is defective reading open, convection fan not working due to defective door switch. ordering door switch to complete repair. collected $92.58 for switch, cx owes $110 labor fee; ordrng 1 WP74008263 (switch- do)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Silver Spring, MD 20904
Israel R.
Job Details:
11/21/2023
"F6E2 Ui cannot hear ACU, F2E1 Stuck key. Customer complaint unit is not starting. i teseted unit an i cannot turn on the UI by power button but i can get into service and then the unit freezes. I was able to read a code and it as F6E2. Replace console and tested. Unit is starting and is back to normal operations."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Hampton, VA 23664
Carl A.
Job Details:
11/21/2023
replaced both parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, MD 20902
Israel R.
Job Details:
11/21/2023
Installed new control and sump. Unit is back to normal operations. completed the test.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/21/2023
"cx complaint of unit over heating checked unit to find the following error codes F3E3,checked all componets to find heating lement open with thermistor reading out of rang also open thermal cuttoff replaced all parts needed for repairs ,called techline spoke with TJ was adivse to replaced parts for repairs also was document and advise to have cx call their extent warranty about the contunies problemes with the unit; ordrng 1 WP3387747 (ELEMENT CA/ VS) and 1 WP3392519 (THERMAL FUSE CA / VS) and 1 WP8577274 (THERMISTOR CA / VS), used 1 WP3387747 (ELEMENT CA/ VS), 1 WP3392519 (THERMAL FUSE CA / VS), and 1 WP8577274 (THERMISTOR CA / VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Jarrettsville, MD 21084
Neil H.
Job Details:
11/21/2023
CX COMPLAINT FROM DAY ONE SENSOR DRY WASN'T FULLY WORKING PROPERLY FOUND THE ITEM WHERE GOING TO THE BACK OF THE DRUM I RAISED THE UNIT IN THE BACK SO ITEM GO FORWARD AND HIT THE SENSOR AND GIVES ACCURATE AUTO DRYING UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chesapeake, VA 23323
Austin D.
Job Details:
11/21/2023
"cx complaint the top ice maker is not making ice but bottom one is. verified complaint. checked unit and found that the heater wire for the water line was disconnected. reseated the connection and tested operation. tested in test 56, 45, 36, etc. all passed. unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/21/2023
Prior diagnosis found unit needs both valves and console due to valves out of range and cosole not responding Installed all parts and tested unit . wORKING AS DESIGNED. rb
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23321
Austin D.
Job Details:
11/21/2023
cx complaint the doors are not sealing. checked the unit and found that the drawer door is over insulated so that the door is pushing out where the gasket goes. also the freezer gasket is forming moisture. ordering all parts needed to resolve the issue.; ordrng 1 WPW10714545 (gasket) and 1 WPW10443326 (gasket-fip) and 1 W11435354 (door drawer)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Damascus, MD 20872
Julian H.
Job Details:
11/21/2023
CX complaint about unit nnot finishing cycles inspected & found error F8e1long fill stored on memory found that unit when is going to final spin valve is not bringing enough water confirmed 120vac to it need part; ordrng 1 W11595805 (water valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Felton, DE 19943
Frederick R.
Job Details:
11/21/2023
CX complaint is long dry times. Inspected/testeed. Unit failed air flow test 3 consecutive times. Unhooked vent and it then passed. CX has venting issue. Dryer itself is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Baltimore, MD 21206
Emmanuel R.
Job Details:
11/21/2023
"Cs unit oven is shooting flame out from the back of the oven, confirmed complaint. I found the burner wasnt secured so it was sitting sideways causing the gas to leak out the sides, Secured burner and installed a screw so it wont move again and tested unit . Called Safety, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Milford, DE 19963
Frederick R.
Job Details:
11/21/2023
Replaced FC light per prior diagnosis. After repair all lights are now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bel Air, MD 21014
Neil H.
Job Details:
11/21/2023
REPLACED THE SUMP UNIT CHECKED GOOD
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Milford, DE 19963
Frederick R.
Job Details:
11/21/2023
CX complaint is dryer no heat. Inspected/tested and found element shorted and no continuity. Ordering element and TCO. Quoted CX $387.41 for repaired which was paid by RAC DM Ryan by CC and they are paid in full. Spoke to SM. Rescheduled for Tues 11/28; ordrng 1 WP3387747 (element) and 1 279973 (cutoff-tml)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/21/2023
"cx complaint unit leaking , chekced unit and found defective tub on unit allowing unit to leak , ordering new tub and shocks for repair . unit will need 2nd tech; ordrng 1 W11460604 (tub) and 1 W11316766 (shocks)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Chesapeake, VA 23321
Austin D.
Job Details:
11/21/2023
checked the unit and found that the inner glass is defective and has scratches on it thar are located on the inside portion of the glass so i cannot get to them and the cx did not cause them. parts on order to resolve the issue.; ordrng 1 WPW10300487 (inner glass) and 1 WPW10297318 (door liner)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2023
REPLACED THE DRYER MOTOR UNIT CHECKED GOOD STARTS EVERYTIME
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/21/2023
"Cx was unaware of how to use all of the extra accessories that came with the unit. Information was not explained in the use and care guide or service manual. Explained how they work and when to use them, unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Richmond, VA 23233
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit cx states whenever she uses fabric softener with extra rinse unit will not complete cycles also she has had issues where unit will start to fill then stop suddenly and drain but if she unplugs and reseats trys again works normally found the control and inlet valve issues ordering parts; ordrng 1 W11608056 (Control) and 1 W11038689 (valve)
We serviced a
WHIRLPOOL OVEN
Model RBS245PDT12
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/21/2023
replaced part tested unit works as designed collected labor due
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Bel Air, MD 21015
Neil H.
Job Details:
11/21/2023
REPLACED ALL LED LIGHTS UNIT CHECKED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near New Castle, DE 19720
Taylor F.
Job Details:
11/21/2023
"Cx complaint is unit powered off for two days and stopped cooling. All lights were on, and controls were lit and functional but no cooling and no fans. Ordering control and evap fan. cannot rescheudle at this time.; ordrng 1 W11546609 (control) and 1 WP2315549 (evap fan motor)"