We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Cumberland, VA 23040
Eric F.
Job Details: 09/05/2023
"Confirmed cx complaint unit not filling properly, lo flow error code. Found cold water valve not actuating, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MGD7230HC3
Near Charlottesville, VA 22903
Eric F.
Job Details: 09/05/2023
"Confirmed cx complaint unit dryer making weird smell. Gas conversion on unit done incorrectly. LP gas not burning to completion, unit has residual smell and sooting from poor burn. Gas conversion process requires a professional installer/converter with a pressure tester/manometer to ensure the job is done safely. Advised cx call installer and have them correct gas installation."
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Abbottstown, PA 17301
Andrew S.
Job Details: 09/05/2023
Cx complaint is that the door is not seating against the seal and allowing heat out past the seal. Upon arrival I found that the LH side of the door is bowed out. I replaced the hinge and found that the door is still not seating properly. I found that the inner door is bowed out at the top left. I am ordering the inner door. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10902192 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Newport News, VA 23608
Lucas R.
Job Details: 09/05/2023
"upon arrival verrified pop and wp regristration, cx complaint unit not cooling, checked unit found temps at 5 and 36, all loads passed in diagnostics, per cx cx unit shuts down, and no fan compressor noise etc. is heard indicating control failure, replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ0
Near West Earl Township, PA 17540
Justin L.
Job Details: 09/05/2023
Cx complaint unit not powering on. Was able to access unit and found belt intact. Verified 238VAC incoming into terminal block. Checked element and found 9.6 Ohms and no signs of grounding. Found thermal fuse reading OL. Found vent completely restricted. Showed cx and quoted for repair and collected for service via check and the rest via card. Replaced fuse and unit checks good. No further work needed. Cx will need to have vent cleaned
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 09/05/2023
"Cx complaint oven not starting, noisy fan.Started a bake cycle, found igniter not sprking, but sparking sound coming from the back. Tested conv fan and cooling fan in diagnostic, unable to replicate noise. Replaced bake igniter and bake/broil harness using pre id parts. Ran a bake cycle and made the unit preheat to350F. Unable to replicate any noise, but the oven worked as designed. Collected $367.22 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Ashburn, VA 20147
Richard B.
Job Details: 09/05/2023
"CX complant. fRidge not cooling. Inspected unit and found after running unit for 15 min the unit is not getting cold. Companys maintance man say oil around compressor, Will need sealed system repair. 2 count. RB; ordrng 1 W10913906 (STUB) and 1 WPW10143759 (DRYER)"
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB01
Near Lusby, MD 20657
Shawn D.
Job Details: 09/05/2023
"opened system and seemd full of 134a, rpelaced the compressor drier vacumed system down and filled to 5oz and started cooling. unit is good to go"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Big Pool, MD 21711
Ken M.
Job Details: 09/05/2023
Customer complaint is that the right front burner is not working properly. Burner inspected and found two issues. The center of the burner has a burnt out section and one of the wire connectors to the burner is loose. Burner replaced and connectors reseated. Unit tested and is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1014XTXT2
Near Baltimore, MD 21239
Shane M.
Job Details: 09/05/2023
cx complaint the unit isnt draining. found new garbage disponsal punch still in. fixed this issue. unit now draining. cx paid svc by cash.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lancaster, PA 17603
Justin L.
Job Details: 09/05/2023
As per previous tech was able to access unit and replace ignitor to find same issue. Ohmed out regulator at spark board and found one side reading OL and the other side reading 209 Ohms. Checked at ignitor and found 205 Ohms and 209 Ohms. Plugged back in and unit began to work. Reassembled unit and went to test again and now unit not working again. Will need regulator and harnesses to correct issue. Once approved and in office will need to set return; ordrng 1 W10919226 (regulator) and 1 W10908902 (main harness) and 1 W11161843 (harness bake and broil)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bel Air, MD 21014
Neil H.
Job Details: 09/05/2023
complaint unit not powering on the pump shorted and now power to the control replaced the pump unit powering on and cycling cx has leak under sink plumber will repair that not related to this issue
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/05/2023
cx complaint ice on bottom of FC liner. I found drain was clogged under evap. I was able to clear ice and get unit to drain as design. I did file issue with WP unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/05/2023
replaced the strike unit locking and tested good.
We serviced a
WHIRLPOOL UNKNOWN
Model WRT3L9SZYW00
Near Millersville, PA 17551
Justin L.
Job Details: 09/05/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bel Air, MD 21015
Neil H.
Job Details: 09/05/2023
new timer needed $365.68 collected p.i.f.; ordrng 1 WPW10642928 (timer)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hedgesville, WV 25427
Ken M.
Job Details: 09/05/2023
"Customer complaint is that the unit stopped mid cycle and now will not run. Checked for stored error codes and found F7E1. Started a test cycle and the cycle ran properly, but there was a little squeaking noise when spinning slowly. At completion of the cycle, the unit threw the same error code again. Inspection of the drive system found no loose connections. Actuator replaced and unit retested. Unit ran properly. Old part left with customer.; ordrng 1 W11481722 (actuator(KM VS)), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 09/05/2023
"CX complaint: unit not cooling good.Inspected FC, got 26 degrees when set to 0Inspected Evap found NO frost pattern with heaving frost on cap line going to evap. Checked back of unit, found Coupler going into lockring above water valve leaking refrigerant. compressor running hot and tripping overload. ordering 3ct SS repair. spoke to JP to confirm; ordrng 1 W11579351 (evap) and 2 W11504445 (coupler)s and 1 W10843121 (dryer) and 2 W11504445 (coupler(dryer))s and 2 W11504447 (coupler(dryer))s and 1 W11580057 (Compressor) and 2 W11504415 (coupler(compressor))s and 2 W11504430 (coupler(compressor))s and 2 W11506619 (coupler(compressor))s and 1 Nitrogen (Nitrogen)"
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Lancaster, PA
Justin L.
Job Details: 09/05/2023
"As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed; ordrng 1 341241 (belt (jl vs)), used 1 341241 (belt (jl vs)) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE900HSS00
Near Aquasco, MD 20608
Shane B.
Job Details: 09/05/2023
"cx complaint is the unit not maintaining temps in either oven. i checked for codes and found F2E1, F6E4. cleared codes. both temp probs show correct temps in both ovens. ran upper bake and broil element and lower bake and broil element. they all heated in diagnostics. i ran a bake cycle at 350 in each oven. when oven beeped and displayed 350 my prob showed 248 and began cooling. prob never reached 350. F3E8 error appeared when starting cycles in both ovens. ordering control boards. parts CBE. schedule when available. cx paid 245 for service call, labor, shipping.; ordrng 1 W11294388 (control board) and 1 W11294389 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near York, PA 17403
Sal R.
Job Details: 09/05/2023
"CX complai t is that the unit is makign a lund humming sound. I was able to enter diag and run test 56,57,58 and found all fan motors running with out issue. I tet 39 and found that CX is hearing the compressor ramp up . I edjucated CX on the energy effficiency of her new RC and how the comppressor will ramp and run for a longer period of time at a lower rate for efficency. UNIt is opperating as designed Install and instruct fulfilled."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23231
Chris B.
Job Details: 09/05/2023
cx comp unit will not wash insp unit conf cx comp found cap out of range replaced cap tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Ashburn, VA 20147
Ricky E.
Job Details: 09/05/2023
"installed parts, unit ks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Richmond, VA 23231
Chris B.
Job Details: 09/05/2023
cx c omp unit will not defrost in fc insp unit conf cx c comp found fc evap in block of ice found bimetal closed tested heater found heater works as desighned and all thermisters in range unit will need control and ui i did set unit to ofrsed long 8 hour defrost collected 120 sc cc cx owes 110 labor 15 ship 25.53 tax 425.50 parts cx owes 576.03 if she wants to order UI W11387386 and control W10843055
We serviced a
WHIRLPOOL WASHER
Model WFW9400SU01
Near Westminster, MD 21157
Brian R.
Job Details: 09/05/2023
cx complaint is he sees what all under both units at times and thinks washer is leaking. though it was all the rain but said he hasnt rained the last few days and theres water. let a quick wash run a bit then canceled to check both fill lines and drain lines and hoses and under unit. no water seen. started a normal wash and let that gowhile being pulled out to watch everything. watch all lines and hoses and plumming. unit never leaked a drop. went over with them as no parts are needed if we cant get unit to leak. there not happy with having to pay $165 and we unit wont leak. they will keep a eye on unit and call back if needed. job complete as of now.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/05/2023
cx had unit outside found rusted hoses and the clamp to the pump was off and the hose was backing off that's the 2 areas i seen water so put clamp on and tested unit no leaking
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Hanover, PA 17331
Bernard M.
Job Details: 09/05/2023
Cx complaint unit won't start cycle. Entered into diag and found error code F2E1 stuck key. Was unable to navigate through to start ant component activation nor start test cycle. The button on console wouldn't respond and allow unit to start. Gave cx quote for repair and he'll be purchasing new unit. Cx paid $120 for service fee
We serviced a
WHIRLPOOL DRYER
Model WED7590FW0
Near Arlington, VA
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit did not start. Inspected the unit and found that the thermal fuse has less the 1 ohm and the door switch opens and closes. The belt switch does not open and close. Unit needs new belt switch; ordrng 1 W11247665 (belt switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Farmville, VA 23901
Kyle A.
Job Details: 09/05/2023
Unit has a open winding on the compressor. Will need to order compressor. Please out on me as a shop job to order parts please.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/05/2023
"Cx complained the unit did not make ice. Inspected the unit and found that it would not cycle in step 44. At the ice maker, the black to red wire and the bottom of the door black to red, there is no continuity. Unit needs new door; ordrng 1 W11390104 (door)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Strasburg, VA 22657
Danny R.
Job Details: 09/05/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/05/2023
no errorscx complaint unit not completing cycle tub loose new hub needed.; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampton, VA 23666
Lucas R.
Job Details: 09/05/2023
"cx complaint intermittent leaking from left front corner, checked unit found no error codes, condensation behind front panel around vent assembly, moisture coming through inner door and vent assembly, ordering inner door and vent assembly.; ordrng 1 W11612315 (vent) and 1 W11545539 (gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 09/05/2023
Cx complaint unit is not working properly inspected unit found valve crooked in the hanging slot causing the ice maker tubing to leak reseated and retested units no longer leaking however there is a loud valve chatter from the dispenser line ordering the valve to hinge tubing ; ordrng 1 W11579166 (Valve to hinge tubing)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Newport News, VA 23605
Lucas R.
Job Details: 09/05/2023
"cx complaint unit not draining, checked unit found f9e1, f3e2 code, debris in drain pump, removed debris, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20852
Roberto I.
Job Details: 09/05/2023
"Cx complaint water leaking from Rc.Inspected Rc, found drip rusted pan and drain tube clogged by the rust. Ordering drip pan W11162078 and drain tube W11409190. Collected $262.13 with check. Balance due $125; ordrng 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube)"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/05/2023
Freezer door warped at the bottom of the door tracks are frozen solid unable to open door ordering the parts. Informed cx could take 4 to 6 weeks for the freezer door cx is fine with that as long as it's getting fixed. ; ordrng 1 W10815700 (dor-fip bl) and 1 WPW10625069 (bracket left hand) and 1 W11668672 (Right hand bracket)
We serviced a
KITCHENAID HOOD
Model KVWB606DSS4
Near Edgewater, MD 21037
Davonte
Job Details: 09/05/2023
"cx complained hood control had slow or no reponse. confirmed cx complaint. after installed new control , unit would respond, then dont respond when pressing the buttons. cx weants to see if another control would fix the problem; ordrng 1 1WPW10716813 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near East York, PA 17402
Andrew S.
Job Details: 09/05/2023
Cx complaint is that the unit is not cooling in the upper part of the FC. Upon arrival I found that the unit is keeping tempes in the RC but the FC is only below freezing in the bottom half of the section. I entered diag and found that the FC fan is not functioning. i verified that the fan has 120 Volts. I quoted the cx for the cost of the repair. Cx paid all but the labor. I was able to schedule the return visit for Friday 9/8 AM preference. Cx will owe the labor on return.; ordrng 1 WP2315549 (FC Evap Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Chris B.
Job Details: 09/05/2023
cx comp unit door will fall and tension insp unit conf cx comp found both hinges have very weak door springs unit will need hinges to compltete repair; ordrng 1 W11573702 (hinge) and 1 W11573703 (hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near York, PA 17404
Andrew S.
Job Details: 09/05/2023
Cx complaint is that the unit is not making ice. Upon arrival I found that the FC temp if 4 degrees. I ran test 120 and found that the unit passed. I then ran test 97 and found that the unit showed FF. I removed the ice maker and found that the fill tube heater harness was damaged. I was able to correct that issue and thawed out the fill tube. i then found that the valve is only activating for a brief second and then showing FF in test 97. I quoted the cx for the cost of the repair. Cx paid in full. i then accessed and replaced the valve. I then ran test 97 again and found that it is now filling as intended. Job complete
We serviced a
MAYTAG WASHER
Model MED7230HW0
Near Delmar, MD 21875
Michael E.
Job Details: 09/05/2023
"CX complaint: unit not running. Tested and verified complaint. I drained the water out of unit. Then i found control has 120vac into control but is not lighting up and no voltage out to UI. Quoted CX price to replace the control W11441687 and CX paid for service, part, S&H and tax. CX will owe 110.00 upon repair for labor. Cannot reschedule due to only 1 showing on system.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Winchester, VA 22602
Ezra M.
Job Details: 09/05/2023
"installed new faucet assembly and bezel, verified operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seaford, DE 19973
Michael E.
Job Details: 09/05/2023
Replaced the diffuser as per previous diagnosis. Tested unit and it is now working properly. job is complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH8
Near Bethesda, MD 20814
Brian F.
Job Details: 09/05/2023
"Cx states thermal event occured mid cycle. Insepcted and confirmed. Thermal event seems to have started at P4 connection to control, specifically the P4-1 and P4-2. Called WPL safety to document. Safety rep recommended cx call safety for resolution."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 09/05/2023
"cx complaint unit not cooling properly. warm up top and cold in bottom of both sections. unit is in an RV in storage so unit turned off upon arrival. turned unit on and found evap fan getting 120v but not running. replaced evap fan. tested unit. seemed like it was starting to get good even frost pattern. cx unable to monitor unit and make sure it starts working properly because they probably wont be taking RV out again until mid october. quoted 459.77, cx calling into office to make payment because my laptop is still having issues charging cx card."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Hampstead, MD 21074
Bernard M.
Job Details: 09/05/2023
"Cx complaint water leaks from under dispenser and under pantry drawer. Inspected and found the drain tube clogged causing water to leak from under drawer. The water leaks from under door onto floor. Drain will need steamed out to unclog. Also found water leaking from under dispenser. Found the ice bin door doesn't seal causing ice around the bin. The door is warped and gasket doesn't touch the liner around bin. The water works its way through door and gets behind dispenser housing and leaks onto floor. Ordering parts, door to be shipped to cx address, once approved, cx will contact office when door arrives.; ordrng 1 W10849513 (left side door) and 1 W11594926 (ice bin door) and 1 W11252097 (drain tube)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Richmond, VA 23227
Chris B.
Job Details: 09/05/2023
cx compm unit will only start when hand starting drum insp unit found 120 at l1 and n and l2 and n foudn start winding on motor out of range replaced motor tested unit working as desighned collected 120 sc 150 labor cx paid in full 270
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC3
Near York, PA 17404
Andrew S.
Job Details: 09/05/2023
Cx complaint is that the unit is making a loud squeeling noiise and shuts off after a few seconds/minutes. Upon arrival I verified the noise. i was unable to replicate the unit shutting down. I found that the motor is causing the noise. The bearings have failed. I am ordeirng the blower wheel and Idler and will use the motor on return. I was able to set the return visit for Thursday 9/7 anytime.; ordrng 1 WP697772 (Blower Wheel) and 1 W10837240 (Idler Pulley)
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Westminster, MD 21158
Brian R.
Job Details: 09/05/2023
took unit apart to replace parts and did a big clean out and lubed and replaced parts. put unit together and tested and unit now checks. job compolete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, PA 17404
Andrew S.
Job Details: 09/05/2023
Cx complaint is that the unit is still not cooling after the sealed system repair. Upon arrival I found that the breaker in the camper has tripped and the unit had no power. Cx was able to reset the breaker. I found that the evap fan came on and the compressor was also running. I removed the cover and found that after several minutes the evap was still not developing a frost pattern. I gained access to the compressor and found that the drier has oil on it and has an audible leaking noise. I called JL and verified the issue. i am ordeirng the compressor and filter drier. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Filter Drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Lewes, DE 19958
Frederick R.
Job Details: 09/05/2023
CX complaint is no ice. INspected/tested and found unit working properly with no issues. CX said power company came out and shut power off for 30mins 2 weeks ago and its been working fine ever since. Went over use and care with CX. Unit working as designed. No codes in test 56 and full bin of ice. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Harrisburg, PA 17111
Cody H.
Job Details: 09/05/2023
"Was able to access unit and replace parts per previous visit. Ran icemaker through diagnostic test. Icemaker rotated and filled as designed. Ensured icebin now functions as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Petersburg, VA 23803
John P.
Job Details: 09/05/2023
Change lid lock tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Chambersburg, PA 17201
Drew B.
Job Details: 09/05/2023
"cx complaint that unit is not drying and also scorching marks on their clothing also the clothes are soaked. i found the obvious the valve is stuck oipen and floods drum internal. needs valve W11216837 and the element after ohming out was OL. and found borken coil. and found the airduct is so scorched and even cracking allowimg more spacing for clothing to catch and ripp through.. ordering all these parts and call when all in to reschd,; ordrng 1 W11677720 (air duct) and 1 WP3387747 (element) and 1 W11216837 (valve)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23237
John P.
Job Details: 09/05/2023
Found noise coming from suspension and gear case ordering gear case and suspension; ordrng 1 W11396716 (Suspension) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive motor) and 1 W11481722 (Shifter actuator) and 1 2ct (2ct)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZC3115DW01
Near Enola, PA 17025
Fred G.
Job Details: 09/05/2023
"cx complaint unit keeps turning off when plugging unit in. inspected unit and found unit was unplugged. plugged unit and found compressor starting running and unit began to cool. did a amp draw on compressor and found .82amps. i found thermostat and start device and capacitor were faulty. replaced thermostat start device and capactior and found unit now checks good.; ordrng 1 WPW10448874 (start devic (FG VS)) and 1 WPW10350564 (run capacitor (FG VS)), used 1 WPW10448874 (START DEVICE), and 1 WPW10350564 (CAPACITOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/05/2023
Replace thermostat unit working properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hummelstown, PA 17036
Cody H.
Job Details: 09/05/2023
"CX complains unit doors have no suction and right door opens too fast and left door closes on itself. Was able to adjust unit leveling as well as ensure doors were aligned correctly. CX also complains unit gasket has moisture, found no signs of gasket leaking, gasket is making good seal on entire unit. cx also complains unit icemaker hesitates and doesnt dispense ice everytime. Cx is not allowing ice door to open before dispensing ice. Unit is working as designed. no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/05/2023
Found unit with twisted venting in rear of unit causing backup onto burner box. Reseated venting and unit working properly . No other issues detected .
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Frankford, DE 19945
Michael E.
Job Details: 09/05/2023
Replaced FC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Earlysville, VA 22936
Eric F.
Job Details: 09/05/2023
Confirmed cx complaint unit making loud grinding noise. Found damper motor running loudly. Ordering damper.; ordrng 1 WPW10479155 (control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Elizabethtown, PA 17022
Cody H.
Job Details: 09/05/2023
"CX complains unit is scorcing clothing. Diagnostics is being covered by safety call. Found heating vent to have soot on the front of the grate, causing wet clothing to gather the soot onto the clothing. Ran unit to ensure no hazzard is present. Unit is heating up and element is shutting off at 166*F exhaust temps and goes down to 108*F before heating again. Called techline and spoke to Nate who said box can replaced or cleaned. Called safety to document findings as well as techline reccomendations. safety is going to cover repair. spoke to steve who said replace heater box again after doing vent test. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 8522199 (test kit) and 1 WPW10185992 (timer) and 1 WP8578354 (temp select)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fairfax, VA 22031
Christian C.
Job Details: 09/05/2023
Cx compaint unit IM is not working and user interface is not working properly. Inspected unit no ice in bin. No ice or water in mold. Ran test 57 no issues. Test 56 E5 timed ice making. Test 58 showing temp warmer than harvest temps. Test 45 IM filled. Test 36 IM fan good. Temps in FC avg 2 degrees. Ordering IM and user interface.; ordrng 1 W11658802 (ice maker) and 1 W11387387 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/05/2023
"arrived and found unit was cooling. I took temps and found -3 degrees FC, 35 degrees RC. i only replaced the thermostat and found units compressor is on and ran is running. issue was thermostat only. unit checks good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Chesterfield, VA 23832
John P.
Job Details: 09/05/2023
Change UI tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near York, PA 17403
Sal R.
Job Details: 09/05/2023
CX complaint is that the unit is not making enough ice. I found that the unti is harvesting and water comes ino the icemaker. I did advised CX to replace clogged aftermarket water filter. CX will call baclk into office if same issues happen again.
We serviced a
JENNAIR COOKTOP
Model JGC3536GS01
Near Fairfax, VA 22033
Jason A.
Job Details: 09/05/2023
CX complaint COOKTOP loose. PREVIOUS PART ORDERED DOESNT EXIST. MUST HAVE BEEN CHANGED OR OBSOLETED. Some hardware were not installed from factory. Some screws & sheetmetal retainers are not in place. Need to do parts research. Went to another house today with same cooktop & you can see the screws are there. See SDpics. Need the screws that go thru the cooktop & secure it to the orifice holders. 5 burners. 10 total screws. Need the 4 screws that go thru the cooktop sideways & into the. Looked at parts list & called techline. There are no installation kit that includes a bag of screws. Called techline. JJ TO RETURN > JJ; ordrng 1 W11043538 (Burner box assym) and 1 W11043522 (Cooktop) and 1 WPW10571493 (Left RR orifice holder) and 1 W10759294 (CENTER orifice holder)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marietta, PA 17547
Justin L.
Job Details: 09/05/2023
As per previous tech was able to access unit and replace parts. Calibrated and tested unit is operating as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/05/2023
Cx complaint loud screeching Inspected unit found idler worn as well as wheel bearing ordering parts cx paid 323.42 for repair cx paid by CC ; ordrng 1 WP6-3700340 (Idler) and 2 12001541 (bearing & roller asy)s and 1 WP6-3705180 (idler arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVQO2
Near Newport News, VA 23602
Justin W.
Job Details: 09/05/2023
replaced main control and wire harness. programmed control for code 12 advised cx to monitor unit and call back if unit gives any further issues. cx agreed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Richmond, VA 23222
Chris B.
Job Details: 09/05/2023
cx denied service satted unit is under ext warranty
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Winchester, VA 22602
Ezra M.
Job Details: 09/05/2023
"f8-e1, f0-e3, f7-e8, f2-e1ran test cycle, valves working, but low pressure thru valves, verified good pressure from supply lines. ordering valves; ordrng 1 W11165546 (valve)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Richmond, VA 23225
Chris B.
Job Details: 09/05/2023
replaced recirc pump tested unit found resovior filling up and water running over ice tray as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near York, PA 17403
Sal R.
Job Details: 09/05/2023
"CX complaint is that the unit will not power on. I found that the fuse has goofd continuity. I took a voltage reading at the puitlet and found the propper 120V's. I took a votage reading at the filter board and found found 50 v/s . i am ordering 1 filter board, 1 contr, and 2 interlocks. Once the parts are aalible, please have someone form the offic call to to set a return date.; ordrng 1 W10422269 (filter board) and 1 W11552018 (control board) and 2 W11551558 (inter lock)s"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/05/2023
"installed drain pump, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW03
Near Germantown, MD 20874
Julian H.
Job Details: 09/05/2023
CX states a noise from unit after repair found that evap grill was left loose & fan housing crooked causing fan to vibrate all back together & noise went away
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 09/05/2023
"cx complaint unit not heating, inspected unit and verified complaint. found tco open. replaced tco from v/s. tested unit. unit is now working properly; ordrng 1 WP8573713 (tco(AD vs)), used 1 WP8573713 (TCO(AD vs)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gerrardstown, WV 25420
Ken M.
Job Details: 09/05/2023
"Customer complaint is that the unit is not washing. Unit tested and found error codes F4E3 and F7E1. Wash motor turns on, but does not run. Unit needs a new sump assembly. Element does work.; ordrng 1 W11025157 (pump&motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Clifton, VA 20124
Demonte S.
Job Details: 09/05/2023
Inspected the unit. Found that the cx is saying that the Freezer Door is hard to open / close. Checked the Tracks / Rails to the Freezer. Found that the Left Track is binding up and is allowing the Door to fully close. Installed new Left Track. Heated the Door Seal. Door is now sealed. Unit is working as Designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Martinsburg, WV 25405
Ken M.
Job Details: 09/05/2023
Sump assembly replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Lewes, DE 19958
Frederick R.
Job Details: 09/05/2023
Replacedwire harness and control per prior diagnosis. Tested unit after repair and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Charles Town, WV 25414
Ezra M.
Job Details: 09/05/2023
"right rear burner has high orange flames. found not converted like other burners. when tried to add conversion orifice found orifice holder stripped out. ordering conversion kit and orifice holder.; ordrng 1 W11557817 (orifice holder, right rear) and 1 W11489399 (lp conversion kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Ijamsville, MD 21754
Marc M.
Job Details: 09/05/2023
went to install pcb and found cn1 connector to j4 circuit simply missing from new control. found that the correct part number per servicematters and parts portal is W11690305. will need to reorder parts.; ordrng 1 W11568810 (main pcb (reorder)) and 1 W11690305 (main pcb (GW!!))
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Sykesville, MD 21784
Brian R.
Job Details: 09/05/2023
came out and replaced dispenser and checked over unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS
Near Richmond, VA 23225
Chris B.
Job Details: 09/05/2023
cx comp unit is noisy and will freeze produce when come home from vacation insp unit found rc average temp to be 35 and fc average temp -11 foudn fc currnt temp with probe -11 and rc temp 35 thermisters reading accurate at control unit will need controls to complete repair also tested all fans and dampers no noises at this time; ordrng 1 W11664342 (control) and 1 W11574767 (UI) and 1 W11574766 (disp UI)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/05/2023
cx complaint control is not coming on and oven doesnt work. inspected unit and found unit had a thermal event at the terminal block. unit will needs main harness and 3 nuts to correct issue. once parts are in please reach out to cx and set up a return visit. cx will need new power cord. advised cx to get cord before next repair.; ordrng 1 W11531755 (main harness) and 3 WP3400029 (center nut)s
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Reston, VA 20190
Simon
Job Details: 09/05/2023
CX complaints ice maker not working double drawer refrigrator .Inspected unit and replaced control CX will wait for first cube of ices production. unit good to go.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Harrisburg, PA 17110
Fred G.
Job Details: 09/05/2023
"cx complaint unit isnt starting a cycle. inspected unit and entered diag and found f8e1, f7e1. cleared codes and found water was shut off to unit. i opened water valves and ran auto test and found unit finished with out issue. cx wasnt sure when being a new house which way water should be to be on. I was able to help figure that out and found unit now checks good."
We serviced a
IKEA DISHWASHER
Model IUD9500WX4
Near Silver Spring, MD 20902
Brian F.
Job Details: 09/05/2023
"Cx states unit won't power on, tested and confirmed. Found main control had blown capacitior, pre id control 'not yet rcvd'. Ordering control.; ordrng 1 WPW10285180 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Harpers Ferry, WV 25425
Ezra M.
Job Details: 09/05/2023
"unit storing f3e1, f9-e1 and sud, ran rinse and spin with towels, a lot of suds with no detergent added. cust using half cap of suds and washes in all cold. advised needs cleaning cycle and to reduce detergent use."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Warrenton, VA 20186
Daniel J.
Job Details: 09/05/2023
washer clothing wet at end of cycle and when cycle is done noise being made only stops when door is opened unable to verify the buzzing nouse ran two quick wash normal f5 e2 error stored in fault history cleared ran more cycles of quick wash good ran test 12 unit was normal than at the end after spinning and draining added water and shut off ordering control and pressure switch; ordrng 1 w11550453 (control) and 1 w11316246 (pressure switch) and 1 w11565030 (lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Bowie, MD 20715
Israel R.
Job Details: 09/05/2023
Installed new fan motor. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
Joseph D.
Job Details: 09/05/2023
"Partial Frost pattern across evaporator cannot locate leak asking for nitrogen tank to pinpoint leak and replace evaporator; ordrng 1 W11574734 (Compressor) and 1 W11574734 (Valve) and 1 W11598434 (Evap) and 1 Nitrogen (Nitrogen), used 1 4387444 (Repair kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Bernard M.
Job Details: 09/05/2023
"Contacted TL when arrived due to amount of visits and parts that have been replaced. The unit ignites then after 10 seconds the flame goes out. When through checks with TL, vent hose is clean, gas lines check OK and no restrictions in line. Checked and found the thermostat to have OL reading. TL states when the flame goes back into housing the thermostat allows it to stay on. Ordering TCO, once available, contact cx to reschedule; ordrng 1 W11050897 (TCO kit)"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Port Republic, MD 20676
Shawn D.
Job Details: 09/05/2023
cx complaint unti is making the noise gain. inspected unit and hit start and unit is shaking and not moving. i then tried again and compactor went down and then back up and never stopped going back up. trid again and wont stop going up switch isnt working. called techline spoke to leon documented issue. ordering switchs for return; ordrng 1 WP777811 (switch) and 1 W10813586 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Frederick, MD 21701
Marc M.
Job Details: 09/05/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 09/05/2023
"Replaced compresor and dier, tested for leaks , no leaks detected. Unit held a vacumm for 10mins, filled withr600. unit is now building a frost pattern. advised allow 24hrs for unit to cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charles Town, WV 25414
Ezra M.
Job Details: 09/05/2023
"site contact stated ticket closed, ice maker working, verified ice maker working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pasadena, MD 21122
Dustin F.
Job Details: 09/05/2023
"Replaced diffuser, tested diffuser, diffuser now works as intended. CX pointed out excess frost and ice buildup around icemaker and ice bin. took unit apart and found air gaps in door around chute allowing air in to mix with moisture and create frost. ordering new FC door and water coupler.; ordrng 1 WP4373559 (1/4 to 5/16 coupler.)"