Service History 319 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Berkeley Springs, West Virginia 25411

Ken M.

Job Details: 08/09/2023

Basket arrived with 3 large dents in it. Reordering basket.; ordrng 1 W11513243 (basket)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Hedgesville, West Virginia 25427

Ken M.

Job Details: 08/09/2023

Customer complaint is that the unit is running noisy. Unit tested and found that the blower wheel is continuing to turn after the drum stops. Found the blower wheel hub has separated from the blower wheel and is seized on the motor. Unit needs a new motor and blower wheel.; ordrng 1 W11549461 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Martinsburg, West Virginia

Ken M.

Job Details: 08/09/2023

"Customer complaint is that after the last repair, the ice maker has stopped making ice. Checked ice maker for error codes and found E5. Ran test 57 and the ice maker failed to cycle properly. Unit needs a new ice maker.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charles Town, West Virginia 25414

Ezra M.

Job Details: 08/09/2023

"replaced control, tested all elements and oven, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 08/09/2023

"Valves replaced and tested. Unit is still dispensing slow, hammering. With the filter removed the issue stops. Filter was recently replaced. Unit needs a new filter head.; ordrng 1 WPW10394053 (housing)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Harpers Ferry, West Virginia 25425

Ezra M.

Job Details: 08/09/2023

cooktop failed due to thermal stress. no point of impact. replaced cooktop

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Hyattsville, Maryland 20785

Davonte

Job Details: 08/09/2023

installed new fc door switch

We serviced a

WHIRLPOOL REFRIGERATOR

Model gsc25c4eyb02

Near Baltimore, Maryland 21207

Shane M.

Job Details: 08/09/2023

cx complaintt the unit making small cubes. found low water pressure. no dispensed of wateer. removed filter. presssure back to normal. advised cx to buy a new water filter & flush 3gs worth of water.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Boyce, Virginia 22620

Ezra M.

Job Details: 08/09/2023

"unit flashing f9e1 on arrival. water in tub. checked bottom, wire harenss failed at drain pump. ordering lower wire harness.; ordrng 1 W11643701 (harness, lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 08/09/2023

no cool found unit not defrosting control and heater are defrosting unit found needs new heater elelemnt; ordrng 1 W11650661 (heater elelemnt)

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Staunton, Virginia 24401

Danny R.

Job Details: 08/09/2023

installed parts checksok; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Staunton, Virginia 24401

Danny R.

Job Details: 08/09/2023

pertech line unit will need lower harness and cap thery are not comunicating; ordrng 1 W11395618 (cap) and 1 W11643701 (lower harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 08/09/2023

"came out and replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Hampton, Virginia 23669

Carl A.

Job Details: 08/09/2023

"cx complaint of unit leaking water out the front ,checkedu nit to find no error codes at this time,checked unit to find torne bellows replaced bellows tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 08/09/2023

Replace compressor evaporator and dryer vacuumed in charge 5.5 Oz 134a unit cooling properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 08/09/2023

Installed new draining parts tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Culpeper, Virginia 22701

Eric F.

Job Details: 08/09/2023

Confirmed cx complaint unit not advancing cycles. Found unit harness broken off at drain pump. Ordering harness.; ordrng 1 W11643701 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 08/09/2023

"cx complaint unit is not fully draining and clothes are wet at end of cycle. inspected unit and found spin basket was super warpped. gearcase shaft also warpped. unit needs spin basket, gearcasel splutch, belt, 2 call count to correct issues. advised cx spin basket ships to them. once arrived cx will call to set up a return visit.; ordrng 1 W11454741 (gearcase) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W10554251 (spin basket)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Brightwood, Virginia 22715

Eric F.

Job Details: 08/09/2023

"Confirmed cx complaint unit dropping time too fast on sensor setting. Ordering sensor harness, will replace ACU at the same time.; ordrng 1 WPW10298258 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ1P

Near Zion Crossroads, Virginia 22942

Kyle A.

Job Details: 08/09/2023

Cx complaint of issue of unit not filling. Did confirm loose connection on inlet. Reseated and secured inlet and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, Maryland 20705

Davonte

Job Details: 08/09/2023

"cx complained unit wasnt cooling, installed new control board."

We serviced a

JENN-AIR RANGE

Model JDRP536WP02

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 08/08/2023

"Cx complaint, intermittent user interface operation, error code F6-E6 lost communication between UI / Main control, tested all circuits and verified vac voltages. Called tech line and spoke with Joe to document findings, ordering control and UI-panel for the return visit, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W10876298 (cntrl-elec) and 1 WPW10464535 (cntrl-elec)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Conway, South Carolina 29526

Paul F.

Job Details: 08/08/2023

Installed new control. All check ok.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Conway, South Carolina 29526

Paul F.

Job Details: 08/08/2023

"Customers complaint is unit not spinning out sometimes. Found error code for oversuds, UI not communicating with the control, and door lock issue. Ran diagnostics and didnt have any issues at this time. I do want to order a door lock and a UI though. Advised customer to cut down on the soap and softner.; ordrng 1 W11565030 (door lock) and 1 W11325569 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 08/08/2023

"Installed parts, also used roller support from van stock to complete the repair. Verified all unit functions for proper operation, cycle temp tested at 140 degrees...working as designed.; ordrng 1 349241T (support,roller JT VS), used 1 349241T (ROLLER-SUPPORT) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Murrells Inlet, South Carolina 29576

Jason T.

Job Details: 08/08/2023

"Installed all parts to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ04

Near Conway, South Carolina 29526

Paul F.

Job Details: 08/08/2023

Customers complaint is unit not making ice. Found error code for bad icemaker thermistor. Tested icemaker fan and fill valve. Both check ok. NTO icemaker.; ordrng 1 W11658802 (icemaker)

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 08/08/2023

"Cx complaint, loud noises during the cycles, will not spin, found cam-hub loose on the gear case shaft, belt slipping on the motor. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11449840 (GEAR CASE), 1 W10721967 (CAM-KIT), and 1 WPW10006384 (DRIVE-BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Myrtle Beach, South Carolina 29575

Jason T.

Job Details: 08/08/2023

"Cx complaint, no ice production...found icemaker stuck in harvest mode, verified 120 vac at the harness. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS), used 1 W11546935 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/08/2023

"Installed parts, found spark intermttent at the orifice ignitor, ordering harness and sprak module for the return visit. Advised cx parts direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11561449 (switch-harness) and 1 WPW10475149 (module-spk)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/08/2023

"Cx complaint, dual center burner flame goes off when set to low, ignitor tested ok. Ordering Buner Cap Kit and Burner Head Assembly, direct ship to the house, cx to install part on unit.; ordrng 1 W10819916 (cap-burner) and 1 W10811599 (burnr-head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ04

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 08/08/2023

"Installed parts, no control operation, verified vac voltages. Ordering control-kit for the return visit, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11533212 (control-kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Conway, South Carolina 29526

Paul F.

Job Details: 08/08/2023

Customers comlplaint is no heat. Found magbnatron not operating. NTO parts. 2 man OTR micro; ordrng 1 W10754299 (magnatron) and 1 W10850446 (cap) and 1 W11256462 (diode)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 08/08/2023

Customer complaint is noise. Found when the compressor goes into high gear it vibrates the cabinet. Adjusted cabinet to make noise at an acceptable level. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lewisberry, Pennsylvania 17339

Fred G.

Job Details: 08/08/2023

"cx complaint unit is not keeping temps. inspected unit and first took temps and found 2 degrees FC, 46 degrees RC. I found RC evap covered in frost. I found RC evap drip pan is warpped in the middle. unit falls under the Technical Service Pointer. unit also needs RC evap fan harness due to fan not coming on d to correct issue. once parts are in please contact cx and set up a return visit.; ordrng 1 W11457241 (drip pan) and 1 W11087438 (rc fan harness)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/08/2023

"Cx complains that the unit makes noises, inspected unit and found a abd idler pulley, replaced part.. reset power, unit tested and works fine"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Hertford, North Carolina 27944

Branden R.

Job Details: 08/08/2023

"came out and uninstalled oven with help and took proper pic of MS , ordering cooktop for repair . will need 2nd helper for repair .; ordrng 1 W11223301 (cooktop)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Virginia Beach, Virginia 23456

Lucas R.

Job Details: 08/08/2023

"cx complaint moisture on fc gasket, verrified complaint, turned vertical and horizontal mullion heaters on full time, added foam gaskets under fc gasket and raised door, advised cx to monitor, unit working as designed.; ordrng 2 W11159728 (gasket)s, used 2 W11159728 (GASKET LR/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Virginia Beach, Virginia 23456

Lucas R.

Job Details: 08/08/2023

"insulated discharge line, to reduce vibration noise in pan, insulated evap cover to reduce vibration from pan, bent drier to slow flow, replaced icemaker, leveled unit, advised cx not to block vent, and set to fixed defrost for minimal run times, tested all functions, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Eldersburg, Maryland 21784

Ricardo S.

Job Details: 08/08/2023

the drum stuck and won't come off.. order more parts; ordrng 1 W10811957 (spin basket) and 1 w11219115 (outer tub) and 1 WPW10215093 (clean out filter) and 1 WP90767 (screw) and 2 countsjob ( 2 counts)s

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the panel is not sitting flush in the door. Inspection of the panel confirmed that one side is raised out of the door compared to the other side, which can allow moisture to get into the UI. Door separated and found that the nut that the panel secures to on the one side was out of position, causing it to be raised. Nut repositioned and door reassembled. Panel is now sitting flush. Unit tested and is working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the unit is running noisy, had video of the issue. Suspension is weak. Inspection of the drive system found the belt cover eaten up and no longer attached to the unit. Gearcase shaft is shifting. Belt is loose. Only one of the two screws securing the belt cover was recovered, the other one could not be located. Ordering motor, belt, gearcase, splutch, belt cover, screw, and suspension.; ordrng 1 W11449840 (suspension) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11409708 (cover) and 1 W11573574 (screw)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 08/08/2023

"Customer complaint is that the oven does not heat. Unit tested and the broil ignitor is sparking, but bake is not. Inspection of the ignitor found that the wire had falling off of the ignitor. Tightened down the connection and connector reattached. Unit retested and is working properly."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Kearneysville, West Virginia 25430

Ken M.

Job Details: 08/08/2023

"Rollers and shafts replaced and tested. Unit is working properly, but customer has a collapsed vent. Recommended replacement of the vent before using."

We serviced a

KITCHENAID OVEN

Model KOST100ESS2

Near York, Pennsylvania 17403

Drew B.

Job Details: 08/08/2023

when arrived foudn the wrong color console was installed before and needs stainless not black stainless which is on per the sd quic pics.. will use vent replacements after console been correctly replaced and ordering W11600658 (says stainless) can we check?? and also nee 2 tech for return and vent pieces are at house left!!!; ordrng 1 2tech (2 TECH) and 1 W11600658 (SS console)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFU2

Near Potomac, Maryland 20854

Roberto I.

Job Details: 08/08/2023

"CX complaint no heat.Ran the unit, confirmed no heat. Removed front, found open heating element. Rplaced part using pre id. Unit tested ok. Collected $336.42"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Richmond, Virginia 23226

Chris B.

Job Details: 08/08/2023

replaced lower harness tested unit wroking as desighned collected 110 labor cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDF770SAFZ1

Near Richmond, Virginia 23225

Chris B.

Job Details: 08/08/2023

replaced sump tested insp for leaks collected 110 labor cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW0

Near Richmond, Virginia 23231

Chris B.

Job Details: 08/08/2023

replaced hater and control estted unit wroking as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Henrico, Virginia 23231

Chris B.

Job Details: 08/08/2023

replaced rack rollers spring and bushing tested unit wroking as desighned

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Richmond, Virginia 23231

Chris B.

Job Details: 08/08/2023

replaced controlunit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the refrigerator section gasket the freezer was not on van or in bin reordering gasket freezer ; ordrng 1 W10861499 (Freezer gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Stafford, Virginia 22554

Robert W.

Job Details: 08/08/2023

"Cx complaint is the unit isnt cooling. Inspeced unit and found the unit is on and running pulled evap and found no frost pattern just a little frost on cap tube wher it comes into the FC, Amp draw on compressor is low, Ordering Compressor, dryer and coupler CBE; ordrng 1 W10913906 (Coupler) and 1 W10843121 (Dryer) and 1 W11092625 (Compressor)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 08/08/2023

CX Complaint is the unit isnt starting. Inspected unit and found the strike has failed and is keeping unit from starting the internal spring failed causing stike to not sit properly. Ordering Strike.; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, Virginia 22551

Robert W.

Job Details: 08/08/2023

Replaced filter housing unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Locust Grove, Virginia 22508

Robert W.

Job Details: 08/08/2023

Replaced filter housing and tested unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Culpeper, Virginia 22701

Robert W.

Job Details: 08/08/2023

Replaced drum and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Locust Grove, Virginia 22508

Robert W.

Job Details: 08/08/2023

Replaced IM valve and switch unit tested and is now making ice.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Sandston, Virginia 23150

Chris B.

Job Details: 08/08/2023

cx comp unit will not heat insp unit found outlet very loose when holding can get unit to heat and tumble advised cx to have outlet replaced unit working as desighned

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near ,

Ezra M.

Job Details: 08/08/2023

"replaced wire harness, ran diag cycle. no errors"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Lake Frederick, Virginia 22630

Ezra M.

Job Details: 08/08/2023

oven not calibrated correctly. recalibrated oven

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near York, Pennsylvania 17406

Sal R.

Job Details: 08/08/2023

"CX complaint is that the unit is not spinning correctly. I found that the washplate spins a full speed , but the basket is not spinning correctly with the plate. possible Hub concerns . I was able to remove the 7/16 bolt , but found the washplate seezed. I am ordering 1 wash plate (W10902814), 1 hub (W10528947), 1 Gearcase (W11454734), and 1 splutch (W10721967). A 2 call cpount will be needed for a return visit due to the time to replace the gearcase.; ordrng 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 2CALLCOUNT (2 CALL COUNT)"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW1

Near York, Pennsylvania 17402

Sal R.

Job Details: 08/08/2023

CX complaint was that the unti would not heat. I found that the gas coils failed. I took a resistanse reading of the 3 pronged gask coil and found 0.5 OHMS of resistanse. I was abel to replace the coils form van stock and unit test good.; used 1 279834 (gas coils VS) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Stafford, Virginia 22554

Tanner B.

Job Details: 08/08/2023

"CX Concern the units doors not even , found lh door warped and the fc door condensating . fc door is sealing at seal and cabinet.. possible void in door causing condensation on seal .. found the rh roller cab leg is seized and unable to adjust..; ordrng 1 W11405217 (lh rc door) and 1 W11377893 (fc door) and 1 WPW10515762 (roller cab)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 08/08/2023

"Units motor not moving water, unit needs new sump assembly ..; ordrng 1 W11416362 (sump)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 08/08/2023

"CX complains unit is still not cleaning dishes. Ran unit through diagnostic test and unit is not pumping water to any of the spray arms. Unit will again need a sump assembly. called tradecare due to cx still owing for labor, tradecare said the auth code given will provide labor to install part as well as service fee. Ordering sump assembly reorder under 1 year, for use on return visit. Office to reach out to cx when parts arrive.; ordrng 1 W11416362 (sump assem)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found ice maker issue ordering the ice maker assy ; ordrng 1 W10300024 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found freezer door not meeting up with liner properly cause a air leak freezing up the tracks educated cx on proper use and Care tips. Adjusted the door to seal properly heated gasket with hair dryer for finishing touches

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Randallstown, Maryland 21133

Justin S.

Job Details: 08/08/2023

customer complaint was not disspensing water or ice. Checked water supply into frig. was good. Then checked filter status and supply was ok. Water was also flowing out of filter. Then found a frozen line at resolvior. use a heat gun to thaw ice. Run serveral cups worth of water through system to drain old water out of resolvior. Then proceeded to ice maker. Checked that motor was turning bailer and water was being supplied to ice maker. Adjusted refrigator temp from 4 to 2

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM03

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/08/2023

Cx complaint freezer light out. Was able to access unit and found led getting 120.2VAC but not turning on. Quoted cx for repair and collected full amount. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Fairfax, Virginia 22032

Simon

Job Details: 08/08/2023

CX complaints wall oven error code F9 E0 .inspected unit replaced console and right control .tested preheating upper and lower bake 350 F no error code found .unit good to go.SZ

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Suffolk, Virginia 23434

Orbie

Job Details: 08/08/2023

"cx complaint unit has frost building up on unit. verified complaint. called techline spoke with Liam. advised to order a door for unit. ordering door, also ordering gasket just to be sure.; ordrng 1 W11599965 (Door) and 1 W11597677 (gasket.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 08/08/2023

"Cx complaint is water dispensing slowly. Tested inspected and verifed complaint. Found the incoming water coming into the unit to be a slow drizzle. Cx needs to have plumber replace valve or line, whichever has the obstruction. Unit is otherwise working as designed. Job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Windsor, Virginia 23487

Orbie

Job Details: 08/08/2023

cx complaint unit burning weird. checked unit verified complaint. converted unit to LP from NG. tested unit. working as designed. cx advised me to leave unit out and apart for him to clean unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Virginia Beach, Virginia 23454

Lucas R.

Job Details: 08/08/2023

"cx complaint dishes not clean, checked unit no codes at this time, found corrosion on control, unable to verify function of sump w.o control operational.; ordrng 1 W11025157 (sump and motor) and 1 W10906426 (control)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Hyattsville, Maryland 20785

Samuel R.

Job Details: 08/08/2023

replaced parts and got no function from unit.will need a 2nd tech to bring unit down and further inspected unit properly.will also need control panel W11226997; ordrng 1 W11226997 (control panel) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 08/08/2023

"cx complaint unit will not start. checked unit, come to find door switch reading open, replaced door switch, tested, unit has good airflow and is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, Maryland 21227

Justin S.

Job Details: 08/08/2023

dryer stim is broken. Upon arrivial confirmed that dryer stim was broken. Knob was also cracked. CX didnt want us to order knob. Knob was out of 30 warrenty.; ordrng 1 W11685947 (timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Silver Spring, Maryland 20901

Shawn D.

Job Details: 08/08/2023

arrived to fridge evaporator frozen over uv dye all in the ice. cleared ice replaced the evap assem then compressor drier vacumed system down and started filling to have straighter valve leaking out of drier. replaced drier again then vacumed unit system down and filled to recomended and started cooling. collected for labor unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Richmond, Virginia 23236

Joseph D.

Job Details: 08/08/2023

"Replaced gearcase and associated parts, unit working as deigned. Calibrated."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lothian, Maryland 20711

Davonte

Job Details: 08/08/2023

"installled splucth, gearcase,agitator, washplate and screw. unit now working as should."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Halethorpe, Maryland 21227

Justin S.

Job Details: 08/08/2023

customer complaint was lock stopped working again. removed old lid and replaced with new one. Rubber stops from old lid were reused on new one. Removed old strike and replaced it with new one. ran diagnosis cycle after replacing parts. Door now locks and machine work fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 08/08/2023

Cx complaint unit is not working properly inspected unit found top ice maker assy not working properly no water in tray ran test 19 for fill tube heater ran for couple minutes tested for proper use unit now functions Normally

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Alexandria, Virginia 22302

Lloyd B.

Job Details: 08/08/2023

Cx complained the unit did not dispense ice. Inspected the unit and found the coupler on the ejector bar keeps raising which lowers the bar and cannot reach the ice bin. Unit needs new ice ejector bar; ordrng 1 WP2318082 (ice ejector bar)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Chantilly, Virginia 20151

Jason A.

Job Details: 08/08/2023

"CX complaint FRIDGE warm temps & slow ice production. Replaced RC evap housing & evap, drain pan & fan harness. Check for leaks & run vac. Filled 5.50 OZ R134. Good running & equalise pressures. Good amp draw & good frost pattern > JJ"

We serviced a

JENNAIR RANGE

Model JDSP548HL00

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 08/08/2023

Inspected the unit. Found that the cx is saying that inner glass cracked. Checked the inner Glass. Glass has a radiant heat crack. Unit will need both inner glass peaces. ( Any questions please check Sd Pictures.) ; ordrng 2 W11318823 (GLASSDOOR)s

We serviced a

KITCHENAID ICE MAKER

Model kuid508hps01

Near Frederick, Maryland 21704

Andrew S.

Job Details: 08/08/2023

I was able to access and reinstall the rear cover. Unit has been functioning as intended since the last repair. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX04

Near Potomac, Maryland 20854

Roberto I.

Job Details: 08/08/2023

"CX complaint Fc too warm.Found 38F in the Rc and 16F in the Fc. Compressor and fans running ok, no frost patter no evap, just a block of ice around capillary line. Sppke to JH, I was advised to order sealed system parts. Quoted repair $2,178.68 with $1450 labor for evap W10195924, compressor W10841139, drier WPW10143759 and access valve W11506635 replacement. **SEALED SYSTEM TECH**, **3 COUNTS** and **2 TECH**. x needs more time to make a decision. Collected $120 with check; ordrng 1 W10195924 (evaporator) and 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (access valve) and 1 3 counts and 1 2nd tech and 1 sealed system tech"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fort Washington, Maryland 20744

Leon

Job Details: 08/08/2023

"located cut in water resevoir, replaced reservoir and tested unit. everything now working as it should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Germantown, Maryland 20876

Julian H.

Job Details: 08/08/2023

CX complaint about unit cooling too much on RC & not making enough ice checked temps on arrival Fc1 Rc34 in some parts closed to freezin point found on test 9 that damper is zipping air control is causing temperature to act up & icemaker is not cycling as often need parts; ordrng 1 W11645127 (damper) and 1 WPW10384183 (thermistor) and 1 W11558182 (ctrl elec) and 1 W11546935 (icemaker)

We serviced a

WHIRLPOOL OVEN

Model WFG520S0FS0

Near Mount Joy, Pennsylvania 17552

Fred G.

Job Details: 08/08/2023

i was able to access unit and replace the ignitor as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, Pennsylvania 17057

Fred G.

Job Details: 08/08/2023

I was able to access unit and replace the sump with motor as per previous tech. I found unit did not need control to correct issue. tested unit for leaks and found unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Richmond, Virginia 23236

Joseph D.

Job Details: 08/08/2023

Reppaced panel and handle and glass. Unit sealing properly

We serviced a

MAYTAG OVEN

Model MER7700LZ2

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 08/08/2023

cx complaint bottom drawer is not centered to unit. inspected unit and found left chassis damage. chassis bent and not allowing drawer to close correctly. called TL asked me to tell the cx to call WP customer service. unit is unrepairable.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Ken M.

Job Details: 08/08/2023

"Inner door, vent assembly, and lower door seal replaced. Found that the rusted screws that are across the top were not the screws ordered, have the screws for the sides. Reordering screws.; ordrng 3 WPW10348408 (screw)s and 1 WPW10213953 (screw)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, Delaware 19945

Frederick R.

Job Details: 08/08/2023

CX complaint is DW stops and beeps. Inspected/tested and pulled no error codes. Ran diagnostics with no issues and also began 2 cycles and no problems at all. Based off what CX said it seems unit was having issues draining at times. Inspected drain line and found it improperly installed and no hi loop installed to disposal. Corrected issue. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Sparrows Point, Maryland 21219

Shane M.

Job Details: 08/08/2023

cx complaint the unit isnt working proper. found F2E3 raned. calibration mode. unit passed. raned test cycle. unit passed. error code F2E3 appeared.also found improper drain setup. advised cx & showed paperwork of correct drain setup. ordering console w control.; ordrng 1 W11481116 (ui control) and 1 W11513246 (control)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Milton, Delaware 19968

Michael E.

Job Details: 08/08/2023

"CX complaint: unit not running. Tested and verified complaint. I found the problem was the door switch. I replaced door switch, tested unit and it is nos working properly. Job is complete; ordrng 1 WPW10569603 (switch-dor van stock), used 1 WPW10569603 (SWITCH van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Fort Washington, Maryland 20744

Leon

Job Details: 08/08/2023

cx complaint multiple scratches on fridge and freezer door. confirmed issue and cx says delivery company is aware of damage. ordering new doors; ordrng 1 LW10856289 (RC DOOR) and 1 LW10856291 (FC DOOR)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Richmond, Virginia 23235

Joseph D.

Job Details: 08/08/2023

F1 E4 errors replace failed lacu and unit now perating properly

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