Service History 310 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Falls Church, Virginia 22046

Simon

Job Details: 08/11/2023

"CX complainys water despenser despensing low water .inspected unit water supply pressure good replaced dual valve and filter housing ,tested unit water still despensing slow .ordered inlet valve.SZ; ordrng 1 WPW10238100 (inlet valve)"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS05

Near Spotsylvania Courthouse, Virginia 22551

Tanner B.

Job Details: 08/11/2023

"Reseated im line under lh door, tested unit . no leaks . Job complete"

We serviced a

JENNAIR COOKTOP

Model JGD3430BS00

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 08/11/2023

"cx complaint unit sparking while cooking, checked unit found switch harness shorted, intermittent continuity through switch harness, bu-bl wires, cx would also like bezels replaced , cx PIF; ordrng 1 W10854963 (harns-wire) and 3 WPW10559494 (grommet)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Arrington, Virginia 22922

Kyle A.

Job Details: 08/11/2023

Cx complaint of unit being unresponsive. Did confirm units starts switch is bad. Ordering switch.; ordrng 1 WPW10117655 (Start switch)

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Baltimore, Maryland 21202

Shane M.

Job Details: 08/11/2023

cx complaint the unit isnt working. can confirmed. found lights on interior. found power to fan or compressor. ordering control box; ordrng 1 W11595220 (control box)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Toano, Virginia 23168

Orbie

Job Details: 08/11/2023

cx complaint unit on bulky cycle will stop spinning and make loud grinding noise. checked unit found wear at motor guard. found feet not tall enough for bulky cycle causing unit to touch floor. raised and leveled unit. unit working as designed. also advised cx to get pipe insulation for drain hose to prevent banging on cabinet.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near East Berlin, Pennsylvania 17316

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't cool. Inspected and found frost build upn the evap cover in FC. RC was at room temp. Entered service and ran test 1 and the evap fan didn't come on. Ran test 11 and damper opened and closed. Also found the left side of FC door won't close completely. The clip at the end of rail won't slide back to allow drawer to back. Was able to it manually, but won't on its on. Ordering parts, once approved contact cx to reschedule; ordrng 1 WPW10464673 (fan motor) and 1 WPW10487766 (harness) and 1 W11035836 (control) and 1 WPW10397636 (slide rail left) and 1 W10397908 (left rail pantry)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, Virginia 22031

Demonte S.

Job Details: 08/11/2023

"Installed the Fan Freezer Fan Motor. ( Fan Motor in the Freezer was working.) Cx is putting fruits / Vegetables in the very low Crisper Drawer. This Drawer is only for Fish , Meat , Cheese & Wine. I also advised the cx that fruits & vegetables has to be in Glad bag or Ziploc containers. They can't be in a store bag or open containers. Which in there case they all are open or in a store container. ( Any questions please check Sd Pictures.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Clarksville, Maryland 21029

Marc M.

Job Details: 08/11/2023

"cx complaint unit not dispensing water or producing ice. cx stated the first thing they did was change the filter and when that was unsuccesful they had tried another. with this in mind, first checked water pressure to unit. found subnstantial water pressure before and affter the inlt valve. then checked reservoir and found no ice impeding water flow. removed filter and immediate improvement in water pressure. cx had a new in package filter and asked that i test with it in place and did find that the new filter worked effectively. it would appear cx had two defective filters. collected only for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax Station, Virginia 22039

Robert W.

Job Details: 08/11/2023

CX Complaint is the unit is building some frost on the IM side. Inspected unit and found the the middle part of cabnet has a small gap betewwn cabnet and linner between FC and RC sealed and advise CX to keep eye on it the door gaskets looks good and are sealing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, Maryland 20715

Davonte

Job Details: 08/11/2023

"cx complained unit was making vibrating noises, confirmed cx complaint on first visit. installed new air baffle. unit no longer making any noises."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellicott City, Maryland 21163

Marc M.

Job Details: 08/11/2023

cx complaint unit not locking lid at times for as much two hours until unit will randomly lock and begin the selected cycle. inspected unit and found error f8e6 water hazard. checked and found no holes in pressure hose and hose is secure to the main control. cycled power and performed unit calibration test. f8e6 then cleared however when reentering diagnostic f2e3 was now present. suspected failure with acu/ui combo. unit will need parts.; ordrng 1 W11481116 (ui)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 08/11/2023

"no heat. unit getting 242 vac at term block, 122 on l1 and l2. tco and hi limit fuses good, heater good. wire harness firmly on motor. suspect centrifigul switch. ordering motor; ordrng 1 W11364931 (motor)"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Port Republic, Maryland 20676

Shane B.

Job Details: 08/11/2023

"cx complaint is the unit not compacting correctly. cx said it works fine most of the time but sometimes will bind up, shake badly and make a lot of noise. i ran the unit several times. it worked everytime. removed top, rear and bottom covers. nothing out of place on drive motor. gears or chain assembly or with the powerscrews. ram assembly is sitting level and moves smoothly up and down. i called techline to document. they advised without being able to replicate the issue it will be impossible to figure out. said it could have been caused by items in the compactor. advised cx to record video if unit does it again. unit is currently working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Severn, Maryland 21144

Israel R.

Job Details: 08/11/2023

Installed new icemaker. Unit is back to normal operations.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 08/11/2023

"not heating. ignitor not heating up. no voltage at ignitor, no voltage out of control. will need control. cust wants to discuss with spouse before proceeding"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Rockville, Maryland 20852

Roberto I.

Job Details: 08/11/2023

"Cx complaint crushed ice dispensed when 'cubes' is selected, frost around ice continer, clumped ice.Tested dispenser, confirmed crushed ice mixed with cubes. Found frost inside, outside and on the bottom of the ice container. Door gasket tested ok (used a piece of paper to test the seal). Called tech line, spoke to Adrian. He thinks the 2 issues are related and advised to replace the ice motor. Ordering ice chute motor WPW10546285 and ice door WPW10504458.; ordrng 1 WPW10546285 (ice chute motor) and 1 WPW10504458 (ice door)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Locust Grove, Virginia 22508

Tanner B.

Job Details: 08/11/2023

"Installed new harness , tested unit. Job complete"

We serviced a

MAYTAG FREEZER

Model MRT118FFFH08

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 08/11/2023

"Cx complains about frost on freezer section.. freezer door leaks air,. door seal cks ok, the ait tower is full of ice and rc not cooling properly, unit needs freezer door assy.. order part; ordrng 1 WPW10612925 (nameplate) and 1 LW10680729 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Great Falls, Virginia 22066

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE slow water dispense. Replaced both valves & test icemaker harvest & fill & water dispense. CX test & verified improvement. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 08/11/2023

"CX complains unit is not making ice. CX has contract. Unit is reading 32.6*F in RC and 6.8*F in FC. Found icemaker has no rotation in test 44. Icemaker not recieving voltage. Inspected wireharness and found harness severed at bottom of door. Unit will need new door for repair. Ordering FC SS door for use on return, as well as 2nd tech. CX will call office when part arrives and they check condition of part. CX EMAIL CONFIRMED.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Providence, Pennsylvania 17560

Justin L.

Job Details: 08/11/2023

"As per previous visit was able to access unit and replace part. Found noise during spin. Found belt wearing splutch. Replaced with van stock. Calibrated and tested unit and unit is ramping up and banging around found unit will need suspension, gearcase and motor with a 2 call count. Once approved and in office will need to set return; ordrng 1 W10721967 (splutch (JL VS)) and 1 W11239857 (belt (JL VS)) and 1 W10913953 (actuator) and 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W11130362 (suspension), used 1 W10721967 (splutch (JL VS)), and 1 W11239857 (belt (JL VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KBS0

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 08/11/2023

"dishwasher leaking. found heater bushings failed. per Special Project code, replaced heater and bushings. cust already had kitchen floors and cabinets redone due to water damage from dishwasher leaking. unable to photograph, cust did not have any photos available. unit not installed on arrival, custs spouse wanting to replace unit, so did not test. repair complete.; ordrng 1 W11537778 (heater em vs), used 1 W11537778 (HEATER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 08/11/2023

dishes resiude on dishes at end of cycle f6 e1 and f6 e2 error stored ran started cycle on normal water coming in but spray arms not moving replaced sump asssy tested same while repacing sump found connector going to diverter motor water damage orering harness and valve with switch; ordrng 1 W11100762 (harness) and 1 WPW10327249 (valve) and 1 WPW10195039 (float switch)

We serviced a

WHIRLPOOL DRYER

Model KRFF507ESS01

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/11/2023

"CX complant. Water in fridge again. Prior diagnosis found units drip tray not catching water. UInstalled new pan , Tired units evap back against back wall and reassembled after clearing ice. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near East York, Pennsylvania 17402

Sal R.

Job Details: 08/11/2023

CX complaint was that the filter would not come out. I was able to access and replace the water filter / bypass. I then ran a gallon of water through. UNit test good. CX instruct completed.;

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/11/2023

"cx complaint unit is not running. inspected unit and found wrong voltage to terminal block. L1-neutral= 36.25vac, L2-neutral= 122.2vac, L1-L2= 91.1vac. customer needs an electrian to correct issue. charged cx only for service call fee."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/11/2023

i was able to access unit and replace both infinite switchs as per previous visit. tested unit and found unit now checks good.;

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near Toano, Virginia 23168

Lucas R.

Job Details: 08/11/2023

"cx complaint no operation, checked unit found f1e1 relay board failure, verrifiied 240 vac to both controls, evidence of heat escaping from vent, causing boards to overheat, called techlione spoke with chris, adviosed to replace blower fans, replaced controls, 2 techs needed to replace blowers ion back; ordrng 2 W11598119 (blower)s"

We serviced a

MAYTAG WASHER

Model Mvw7230hc0

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 08/11/2023

"cx complaint unit not starting cycle, checked unit found f6e3 acu/ mcu code, one motor winding fluctuating between 8-12 ohms, wiring checked good, possible damage to acu from motor failure.; ordrng 1 W11419171 (control) and 1 W11195971 (stator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 08/11/2023

not dispensing ice found fill tube not fully inserted and ice tray stuck in iceroom steamed out removed tray ice on bottom of iceroom puching tray away from auger removed reistalled tray tested now ice dispensed threw away old ice due to heat from steam

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bowie, Maryland 20721

Davonte

Job Details: 08/11/2023

"cx complained unit wasnt making ice and not cooling properly in the rc side. inspected unit. ran diag on icemaker. icemaker harvesdted and filled with water as should. ice bin full of ice as well. rc side was set to highest cooling temp. changed rc temp to lowest cooling. all thermistor passed when running service test. fc side overpacked with food. advised not to overpack fc side, will cause cooling problems"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Severna Park, Maryland 21146

Israel R.

Job Details: 08/11/2023

"Service Pointer. Installed new LEd moduel and the lights started flickering. BAd FC light service pointer to replace that light and tested. Unit is is turning on and is lighting up. Unit is back to normal operations.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Windsor, Pennsylvania 17366

Sal R.

Job Details: 08/11/2023

"CX complaint is that the unit is not completing cycles. I found the unit has a F3E2 , F9E1, and F0E2 error code. I am orderign 1 pressure switch (W11316246) and and 1 drain pump (W11458345). I have set a return date for 8/16; ordrng 1 W11316246 (pressure switch) and 1 W11458345 (drain pump)"

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Solomons, Maryland 20629

Shane B.

Job Details: 08/11/2023

cx complaint is the door sagging causing the door to hit the front of the unit causing scratches and door to be hard to close. confirmed complaint. door has to be lifted a little to close otherwise it scraps the front of the unit. i found everything on hinges to be tight. bushings may be worn causing door to sag. ordering hinge and bushings. schedule when parts are avialable.; ordrng 1 WPW10208419 (plate) and 1 WPW10208415 (door hinge) and 4 WPW10208398 (cap)s

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Reisterstown, Maryland 21136

Justin S.

Job Details: 08/11/2023

CX complaint is start button not working - built-in microwave - only start button not working. Had CX turn off power to microwave. removed yop panel console. Found the start switch button had broke out of its holder. Replaced button holder. Comfirmed start button was working by placing a cup of water in at 60 secs. water was heating. Units now works good

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near ,

Ezra M.

Job Details: 08/11/2023

"installed ring-turn and tested, sounds normal"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 08/11/2023

"CX complaint no ice.Temperature in the Fc 2F. Found the icemaker turned off. Pushed arm down and tested and ran the test. It cycle and filled ok. Cx said the icemaker didn't work for many days and then he pushed up the arm. The unit is working at the moment, but if the cx calls back, please order icemaker W10884390. Collected $120"

We serviced a

JENN-AIR RANGE

Model JXW8536HS1

Near ,

Ezra M.

Job Details: 08/11/2023

"found clip to hold front right light not seated properly, light not staying in place. reseated clip, verified light staying."

We serviced a

WHIRLPOOL DRYER

Model IED4100SQ0

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 08/11/2023

"CX complains unit will not turn on or heat. CX also complains unit makes noise like change rolling around in the drum when it was working. Found unit is recieving 240v AC, found unit thermal fuse to have failed. Checked high limit-0.0 ohms, element -9.8 ohms, and no short to ground, and thermostat. All check good. Was able to replace unit thermal fuse with VS part, tested unit and unit now turns on but makes loud noise during rotation. Found unit rollers and idler to be binding and need replaced. Was able to replace rollers and idler with VS part. Tested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED.; ordrng 1 WP691366 (idler (CH VS)) and 2 349241T (roller (CH VS))s and 1 WP3392519 (thermal fuse), used 1 WP691366 (idler), 2 349241T (roller), and 1 WP3392519 (thermal fuse) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM8

Near Baltimore, Maryland 21230

Alexander D.

Job Details: 08/11/2023

"cx complaint unit ice in container is a brick, cover on mullion hinge came off and rc freezing unless set at 46. temps good at this time. 45 and 3 while set at 46 and -2. ice is getting water dumped ontop, not melting. icemaker isnt leaking. must be valve seeping causing fill tube to freeze sometimes and water to miss fill funnel. mullion is still flipping good, cx doesnt want to replace it at this time. damper checks good. had doors open for awhile while going over everything with cx. thermistor reads 3.0kohms at 67, should be good. found condensor clogged and items pushed against back wall. cleaned condensor. advised cx to make sure gap is clear and see if still freezing when we come back for valve, may need control. ordering valve in stock. scheduled return visit for 8/22; ordrng 1 WPW10420083 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 08/11/2023

CX complaint dw long cycles/not drying. Upon arrivial code f2e2(UI cant comm. with control) was stored. Ran diagnosis cycle could hear all functions working properly. After diaganosis cycle was complete code f6e2(Fill Valve Electrical Problem). Replaced control. Ran diagnosis cycle a second time after install. No fault codes. Rinse aid was not being used and comfirmed heating element was on and working. Unit works great.

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730pahb0

Near York, Pennsylvania 17402

Sal R.

Job Details: 08/11/2023

CX complai t was that the upper rack will not stay in. I found upper rack falls due to fragmented adjusters. I was abkle to access and replace the adjusters. UNit test good.

We serviced a

WHIRLPOOL WASHER

Model KRMF706ESS05

Near Ashburn, Virginia 20148

Richard B.

Job Details: 08/11/2023

"Called CX and notified her that parts were damaged , Called warehouse and made aware . SD pics of parts , RB; ordrng 1 w11668672 (glide) and 1 w10625069 (glide)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, Maryland 21117

Justin S.

Job Details: 08/11/2023

"CX complaint was grinding or rubbing noise - top load washer - start of the cycle. Arrived no codes stored. Ran Diagnosis cycle. Was able to dupilcate noise in agatate. Noise was coming from a loose splutch nut. Splines on Splutch pulley began to strip. Replaced splutch and ran diagnosis cycle again. noise was gone and no fault codes came up. Unit works great.; ordrng 1 W10721967 (CAM(JSVS)), used 1 W10721967 (CAM(JSVS)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Randallstown, Maryland 21133

Justin S.

Job Details: 08/11/2023

"CX complaint not heating - has power - over-the-range microwave. Tested unit with a cup of water at 30 secs. Water vwas not getting hot. Tested unit draw at 9 amps. Removed microwave from range.Tested all HV components Mag, CAP, Diode, and Transformer. CAP tested slighty off. CX wish to not proceed with repairs; ordrng 1 W10850446 (capactr-mg(107.72))"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Waterford, Virginia 20197

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the right side door is bowing and not closing as securely as it used to. Visual inspection confirmed that the door is bowing outward, worse at the top. No issues found with the hinges. Ordering right side door. Need 2 techs due to weight of the door.; ordrng 1 W10800805 (dor-fip bl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/11/2023

"Unit currently producing ice. Cx stated it started dropping this morning. Checked bin, unit has cycled multiple loads into bin since then. Advised cx to call back if any further issues."

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ08

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint ice maker valve making a warbling noise after fill. Cx home has high water pressure, some air is getting into the lines. Advised cx that she can turn down volume of water going to unit and it will address issue but that it's not a problem that will result in damage to unit."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Scottsville, Virginia 24590

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint unit not powering on. Found inline power to unit hooked up incorrectly. Power cord is installed properly, issue likely with terminal in home. Advised cx to have electrical issue addressed, replaced control in the event it was damaged by voltage issues. Left unit unplugged."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Mineral, Virginia 23117

Tanner B.

Job Details: 08/11/2023

"unit not sealing at fc door, unit needs brackets and door; ordrng 1 LW10341279 (fc door) and 1 w10625067 (left hand) and 1 w10625068 (right hand)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 08/11/2023

"cx complaint no ice is being produced. checked unit, temps are good, advised cx blocking airduct in rc will cause products to freeze/not get cold enough. come to find icemaker connection not seated properly. reseated connection, verified operation. advised cx to dump first couple batches of ice. unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 08/11/2023

Cx complaint unit taking multiple cycles to dry. Was able to acces unit and verify complaint. Checked airflow which was good. Found not getting as hot. Removed element and found shorted to ground. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near McLean, Virginia 22102

Jason A.

Job Details: 08/11/2023

CX complaint DW has display but very unresponsive. Checked voltage &polarity to unit is good. Cannot enter diagnostics many tries. Unplugged UI & closed door. Drain pump did NOT run indicating bad control along with UI non-responsive. Called JA trade partners to verify extends warranty 1 extra year. Parts OOS > JJ; ordrng 1 W11302461 (Console UI FBO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, Maryland 20744

Leon

Job Details: 08/11/2023

cx complaint fridge was leaking from front left side. inspected unit ran water dispenser and could not duplicate issue. did not find any loose connections or wet spots. cx says it happens over a span of 3-4 days. also they acknowledge they need to replace filter but did not know how. instructed them on how and where to purchase filter. will call back if issue returns.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near East Berlin, Pennsylvania 17316

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit won't start. Attempted to enter diag and found the control panel was locked. Held in rinse key to unlock panel and test, test completed without issues. Instructed cx on how to lock and unlock panel for safety reasons, cx understood. Unit runs as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Fairfax, Virginia 22031

Demonte S.

Job Details: 08/11/2023

"Installed the Gearcase, Actuator, Motor Drive & Clutch. Tested the unit. No noise. Unit is working as Designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Timonium, Maryland 21093

Justin S.

Job Details: 08/11/2023

"unit was mounted to cabient. fixed this issue. advised to make sure water is hot, rinse aid w pods. unit working properly."

We serviced a

AMANA RANGE

Model AGR6303MMB0

Near Finksburg, Maryland 21048

Justin S.

Job Details: 08/11/2023

replaced Technical Service Pointer deals with the breaker tripping. called tech support and spoke with an adrian. tech also advised in the insatallation instructions page 5(pic). Tested unit to 350 and up to temp within spec.

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 08/11/2023

Cx complaint is door not closing. Tested inspected and verifed complaint. Found the latch and strike to be defective. Replaced latch and strike from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/11/2023

cx complaint unit is leaking. inspected unit and found unit is leaking from fabric softener dispenser over the tub ring. I found unit falls under Technical Service Pointer #: W11651001 Rev A. I was able to replace the tub ring and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 08/11/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a noise when Dispensing Water. Checked the Rear Water Inlet Valve. Rear Water Inlet Valve is making a whining noise. Unit will need the Rear Water Inlet Valve. Cx paid for parts, shipping & Tax. Cx will need to pay for labor on return. ; ordrng 1 W11312191 (VALVE)"

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ2

Near New Oxford, Pennsylvania 17350

Bernard M.

Job Details: 08/11/2023

Cx complaint the interior light doesn't come on. When arrived pressed in the door switch to activate light and it didn't come on. Removed back panel and found a wire not connected to the light assembly. Reconnected light and it now comes on when pressing on control panel and opening door. Unit chhecks good

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, Pennsylvania 17320

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the RF burner still has yellow tips and is blackening potsa dn pans. Upon arrival I verified the issue. i then attempted to adjust the burner and was unable to. I found that the burner flame will jump about 2-3 inches high when you turn the knob. I found that the valve is not regulating that burner correctly. I quoted the cx for the cost of the manifold. Cx paid in full. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10826727 (Manifold)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Edgewood, Maryland 21040

Neil H.

Job Details: 08/11/2023

CX COMPLAINT UNIT NOT SPINNING FOUND THE HUB WORE DOWN REPLACED RECALB WASHER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 08/11/2023

Cx complaint lights not coming on in fc. Was able to access unit and found failed switch. Replaced with pre-id and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 08/11/2023

Cx complaint is that the unit is resetting to $2 when coins are inserted. Upon arrivla i found that the coin slot is not readign the change as it enters the drop. I am ordering the coin sdrop. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10133242 (Coin Drop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ04

Near York, Pennsylvania 17404

Sal R.

Job Details: 08/11/2023

CX complaint was that the FC was leaking out the door and on the floor. I found that the evap drain tube was clogged with Pea's . I was able to clear the clogg and steamed out the drain hole and the tube in the rear. UNit test good. I collected $165.00 for service and labor charges via check

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Aldie, Virginia 20105

Daniel J.

Job Details: 08/11/2023

called tech line compressor condenser fan on checked freezer evap no signs of leaks inspected fresh food with black light right hand side of evap glowing paid 120 for service call unsure if he wwants to proceed parts cbe; ordrng 1 W10276644 (compressor) and 1 WPW10630535 (evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, Maryland 21201

Shane M.

Job Details: 08/11/2023

"cx complaint the RC leaking. cx took unit apart to rc evap. steamed drain hose. pulled unit out, cleared drain hose. unit now draining. cx paid svc by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 08/11/2023

Inspected the unit. Found that the cx is saying that the Mullion isn't catching and is going under the Mullion catch. Adjusted the Feet & Mullion. Tested the left Door. Door is catching. Refrigerator is now level. Unit is working as Designed.

We serviced a

JENN-AIR RANGE

Model JDR8895BAS13

Near Dumfries, Virginia 22026

Robert W.

Job Details: 08/11/2023

"CX Complaint is the lower oven not heating. Inspected unit and found the element is popped, Replaced and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Adamstown, Maryland 21710

Ricardo S.

Job Details: 08/11/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode found an error code f8e1 long fill, unit does not fill with cold water .. the supply hose is clogged, i clear the hose, now the unit works fine"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Silver Spring, Maryland 20904

Brian F.

Job Details: 08/11/2023

"Cx states dryer won't start cycle, tested, found cycle starts but drum not spinning, Opened cabinet, found belt was split. Ordering belt.; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ashburn, Virginia 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the frame, door, and handle are getting hot when the oven is in use. Inspection of the door gasket found no visible gaps. The top of the door is warped. Checked temperature above the door with oven preheated to 350 to see if heat is escaping. Temperature was well within UL tolerance(<170 degrees). Per SP W1091778, ordering insulation kit for the oven door and ordering bracket to replace the one that is deformed.; ordrng 1 W11025151 (insulation) and 1 W11105139 (brkt-glass)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Prince George, Virginia 23875

Chris B.

Job Details: 08/11/2023

replaced suspention tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 08/11/2023

Fridge drawer stuck shut must replace. Mullion flap not engaging properly. Ordering both . ; ordrng 1 W10850377 (Crisper drawer) and 1 WPW10688114 (Panel) and 1 W10806457 (Mullion flap)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 08/11/2023

"CX complaint unit leaked from the door.Ran diag no errors. Inspected unit, found a big plstic utensil stuck between heatrr and lower spray arm. The spray was probably unable to spin, directing the water toward the door, causing a leak. Removed utensil and ran a test cycle. Found a large quqntity of suds inside the tub, and the unit leaked from the door. Seems like regular dish soap ended in the unit, but the cx doesn't remember. Rinsed all the suds, the unit stopped leaking and worked as designed. Collected $90 (2nd appliance)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York Springs, Pennsylvania 17372

Bernard M.

Job Details: 08/11/2023

Cx complaint the dispenser leaks water. Dispensed water and it dripped twice in cup and nothing else came out. No water left tube. Instructed cx when dispensing scrap cup to nozzle to remove access. The dispenser doesn't leak continously. Unit runs as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 08/11/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no error codes. Ran test cycle and found drain pump comes on and does partial drain. This causes unit to not go into final spin. Accessed pump, removed water and cap and found debris build up inside. Replaced pump using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Ashburn, Virginia 20147

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is not running the cycle properly. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the wash motor is trying to run, but failing to turn over. Unit needs a new sump assembly. Element is working properly.; ordrng 1 W11613479 (sump assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE not cooling. Found very little R600 in system. Plugged unit in & compressor runs. Found leak at drier & compressor with soapy water. Repair leaks & pressure test unit wit 140psi Nitrogen for 25 mintutes. See SDpics. Run vac & filled with 2.40 OZ R600. Good running & equalise pressures. 91W & good frost pattern > JJ

We serviced a

KITCHENAID FREEZER

Model KBFA20ERSS01

Near McLean, Virginia 22102

Jason A.

Job Details: 08/11/2023

CX complaint FRIDGE warm temps some items are cold. Found ice block evap cover top right indicating low refrigerant. CX paid service call. Left quote for landolord. They will call if they decide to repair. See SDpics> JJ; ordrng 1 W10913906 (Coupler) and 1 W10143759 (UV drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Vienna, Virginia 22180

Jason A.

Job Details: 08/11/2023

"CX complaint FRIDGE not cooling & beeping noise. CX turned off breaker. Turned it back on this AM. Found unit on, lights are working. Beeping is from compressor trying to start & locks up. Verified test 38 100%. compressor grinds & stops. Condenser steel tube rusting. Left unit unplugged. Update DOP. Parts in stock. CX on vacation & returning 8/20. Pls call CX to schedule. 3CountSealSyst > JJ; ordrng 1 ( - 3CountSealSyst) and 1 W11548259 (condenser) and 1 W11592010 (Compressor kit incl dryer coupler & invertrer)"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Aldie, Virginia 20105

Daniel J.

Job Details: 08/11/2023

after replacing control no change verified water on and good pressure removed and replaced old valve with new one water now entering tub

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Hunter Mill District, Virginia 20171

Richard B.

Job Details: 08/11/2023

"CX complant. Door rusting away. Inspected unit and found heavy rust areas on door panel. Replaced door panel and reassembled using handle , handle screws, insulation and console. Unir working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Leesburg, Virginia 20176

Ken M.

Job Details: 08/11/2023

Customer complaint is that the unit is not draining. Unit tested and issue confirmed. Found the connection at the disposal clogged. Clogged removed and unit retested. Unit is now draining properly.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Leesburg, Virginia 20175

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is getting out of balance. Found the basket is out of round. Cabinet is level. Suspension tested good. Cycle ran properly, no unusual noises. Ordering basket.; ordrng 1 W10554251 (spin basket)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near North Potomac, Maryland 20878

Julian H.

Job Details: 08/11/2023

replaced parts power unit between changes & working

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Silver Spring, Maryland 20902

Brian F.

Job Details: 08/11/2023

"Installed heater and defrost thermistor. Plugged in unit and entered diagnostic mode, heater is getting very hot, no thermistor errors, unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Solomons, Maryland 20629

Shane B.

Job Details: 08/11/2023

cx complaint is the trim the handle mounts to coming off causing door to come apart. confirmed complaint. plastic has broken. i replaced broken part with preIDed part and put door back on. door is now working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Leesburg, Virginia 20175

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit goes straight from sense to done. Checked for stored error codes and found F7E7, F7E6, F7E1, and F2E3. Inspection of the drive system found one of the red wires to the capacitor broken and the capacitor loose. Motor also has the plastic drive pulley which causes belt slip. Ordering motor, belt, actuator, capacitor, and lower harness. Ordering control and encoder to address F2E3 communication mismatch. Unit left unplugged.; ordrng 1 W11643701 (lower harness) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11481116 (encoder) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit is not dispensing ice. Unit tested and found that the auger motor is working properly, but the bin is jamming up. All ice removed from the bin and unit retested. Auger is now turning, but the ice bin is flexing during rotation, which is not normal. Ordering ice bin. Part can be shipped directly to the customer, no follow up appointment needed.; ordrng 1 WPW10558423 (ice-contnr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Bladensburg, Maryland 20710

Shawn D.

Job Details: 08/11/2023

"opened system and had no r600 in the system, maintnce guy said fridge never worked from day 1. checked over unit and can confirm if anything is leaking freon. replaced the compressor drier and filled with nitrogen and had no leaks pressure was holding. i then vacumed system down and filled to reocmended and started cooling. infomred maintance we could have a leak or unit was never filled and understands he might be calling us back. unit is good; ordrng 1 w10913906 (COUPLER sd v/s) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Herndon, Virginia 20171

Richard B.

Job Details: 08/11/2023

"CX complant. Not spinning clothes out at end Spoke with andy and he stated clothes are wet at end of cycle. Checked drain pump clean out and found no obstriuctions inside, Plugged washer in and started a cycle to observe . Unit filled with water , And then washed normally. unit then spun out into high speed , After drauining fully. Unit then agitated again and started a fill cycle to rinse. , spun after draining and rinsed again . Then drained and spun up .Believe it needs motor and main control board. . CX andy will call shop monday with payment information. and to scedule, RB; ordrng 1 W11191299 (motor) and 1 W11455206 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/11/2023

"Cx complains about a water leak now, inspected unit, the left bottom side leaks,, the dual valve is bad, order valve assy; ordrng 1 WPW10341320 (valve-inlt) and 1 00-80-142 (stopper)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hyattsville, Maryland 20784

Shawn D.

Job Details: 08/11/2023

replaced wires and temrinal block then installed new power cord cx got then plugged unit in and tested and now runs and heats good. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, West Virginia 25442

Ken M.

Job Details: 08/11/2023

"Customer complaint is that the unit has started to warm up again. Inspection of the evaporator found no frost pattern. Confirmed that the compressor and condenser fan are both running. Sealed system issue, unit had lost most, if not all of the refrigerant or the compressor is not moving it. Ordering compressor, drier, and evaporator.; ordrng 1 W11566897 (evaporator) and 1 W11504448 (lokring) and 1 W11506620 (lokring) and 1 W11109499 (drier-tube) and 1 W11504433 (lokring) and 1 W11504447 (lokring) and 1 W11557671 (compressor) and 1 W11504415 (lokring) and 1 W11504431 (lokring) and 1 W11506619 (lokring) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID RANGE

Model KFEG500EWH6

Near New Market, Maryland 21774

Ricardo S.

Job Details: 08/11/2023

"Cx complains that the oven not heating properly, inspected unti, bake reach 450 but the temp inside is 402 degrees, calibrate temp.. oven reach temp 450 475.. and holding temp.."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Zion Crossroads, Virginia 22942

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint unit stuck on drain cycle. Manually power cycled unit, tested unit, unit working as designed."

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