We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Annandale, VA 22003
Christian C.
Job Details: 08/11/2023
Installed clamp. Tested unit. No errors and no leaks.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Alexandria, VA 22312
Christian C.
Job Details: 08/11/2023
Cx complaint unit is too cold in both sections. Inspected unit tested temps in FC section avg -11 and RC section avg . At control temp says 30 in FC section even though set for 0. Ordering control.; ordrng 1 W11642241 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 08/11/2023
"Replaced UI and console, Door gasket was ordered wrong, reordering door gasket . 4qty, set appt 8/17/23.; ordrng 1 W11483553 (tub seal)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 08/11/2023
"Cs unit isnt washing clothes, inlet valves are working but the drive motor just humms. Inspected futher and found the capacitor disconnected Reconnected capacitor and tested unit again.Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Fairfax, VA 22030
Demonte S.
Job Details: 08/11/2023
Inspected the unit. Found that the cx is saying that the unit isn't cooling.( Freezer is reading 11 Degrees & Refrigerator is at 38 Degrees. Checked the pressures to the unit. I'm getting 165 Psi on the high side 3 Bars on the Low. I then removed all Freon from the unit. Put 150 Psi of Nitrogen. Waited 20 mins. No change in Pressure. Checked all joints with soap bubble. No bubbles detected. I then removed all Nitrogen from the unit. Pulled a vacuum. Filled the unit with 5.0 Oz's of Freon. Pressures are 1 Bar on the low & 125 Psi on the High side. Checked the Evaporator. Unit has a good Frost Pattern. Unit is starting to Cool. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Bernard M.
Job Details: 08/11/2023
"Cx complaint unit doesn't start. Restored pwer and found the top lights wouldn't shut off and pressing start button wouldn't allow unit to run. Unit was unable to eneter diag. Replaced encoder and control using pre-id parts, restored power, entered diag and ran test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Wilmington, DE 19801
Taylor F.
Job Details: 08/11/2023
Cx complaint is unit has frost in FC. Tested inspected and verifed complaint. Found a significant gap in the FC gasket at both the bottom and top. Corrected gasket with heat gun and ensured it was still sealing after it cooled down and door was opened/closed. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Bel Air, MD 21015
Neil H.
Job Details: 08/11/2023
"F6 E4 ERROR AND THE CONSOLE KEPT RESETTING AND DISPLAYING COMM. ERROR BETWEEN CONTROL AND U.I TOTAL-$1,085.56 CX HAD POWER SURGE HIT THE ROOF $120 COLLECTED AND WILL SPEAK WITH HIS HOME WARRANTY PEOPLE AND CALL US IF UNIT NEEDS TO BE REPAIRED HE SAID THEY MAY BUY IT OUT FROM HIM JUST NEEDED US TO CONFIRM THE ISSUE WITH IT NOW.; ordrng 1 W11297728 (CONSOLE) and 1 W11261167 (cntrl-elec)"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 08/11/2023
"cx complaint unit not cooling, checked unit, temp at 55 degrees, minimal frost pattern, oil in evap compartment, compressor pulling .7 amps, indicating low side leak at evap, quoted cx parts.W11507067 evap $108.36, WPW10143759, drier $19.10 W10140971 compressor $363,72, shipping 15.00, labor $800.00, tax $29.47, total $1,455.65, cx unsure if repair or replace at this time, advised sealed system repair is not guaranteed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Odenton, MD 21113
Israel R.
Job Details: 08/11/2023
"cx complaint unit making squeaking noises, sounded like it was coming from the pulley, inspected unit and broke down unit, replaced pulley. then replaced both roller wheels, squeaking stopped. unit working as designed; ordrng 1 WP691366 (pulley-idr), used 1 WP691366 (pulley ir vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 08/11/2023
"Installed ice box adapter, dispenser ui, and dispenser switch, tested, unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Arnold, MD 21012
Emmanuel R.
Job Details: 08/11/2023
"Replaced compressor, tested for leaks no leaks found, vaccum system down and added 47g r600. Unit is starting to cool, advised allow 24hrs for temps to stabilize. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17110
Fred G.
Job Details: 08/11/2023
Cx complaint unit stopped making ice. inspected unit and found IM mold was stuck in the none home postion. tried to jump IM and found no results. replaced IM and tested and found it found home postion and called for water. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Earlysville, VA 22936
Eric F.
Job Details: 08/11/2023
"Confirmed cx complaint unit not igniting in oven. Cx states it worked intermittently before hand, took four hours to cook a chicken but the chicken did cook. Unit is currently not igniting at all. Hear spark module clicking but no spark coming to back or broil ignitors. Ordering spark module.; ordrng 1 WPW10511278 (module-spk)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near West Springfield, VA 22152
Christian C.
Job Details: 08/11/2023
"Cx complaint unit does not work. Inspected unit outlet polarity is correct. Getting 122VAC from outlet. When plugging in unit all console leds light up and stay on. Unable to get into diagnostics. Ordering control, encoder, and hmi.; ordrng 1 W11626074 (control) and 1 W11626075 (encoder) and 1 W11626077 (hmi)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EBS01
Near Falls Church, VA 22046
Lloyd B.
Job Details: 08/11/2023
Cx complained of no lights. Installed new led's and all the lights are on and brighter. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Wilmington, DE 19809
Taylor F.
Job Details: 08/11/2023
Cx complaint is unit not completing cycles. Replaced capacitor from previous diagnosis and unit is now working as designed. Job is complete. Cx paid 110.00 labor by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Wilmington, DE 19810
Taylor F.
Job Details: 08/11/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit running on arrival, all fans operating as designed. Compressor is pulling 0.37amps and no frost on evap. Ordering evap and compressor. Called parts specalist and rescheduled for 8/21/23. 3CT SEALED SYSTEM.; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 08/11/2023
"replaced harness and pump, calibrated, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Wilmington, DE 19803
Taylor F.
Job Details: 08/11/2023
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced pts switch from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 08/11/2023
"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, found pinched pressure hose, straightened hose, tested, found insufficient water supply from house, advised cx to contact plumber, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT750SAKZ0
Near Odenton, MD 21113
Israel R.
Job Details: 08/11/2023
Customer complaint unit is not opening the dispenser. Ran diagnostics and not error codes. I ran a test cycle and the dispenser is not opening. Replace dispenser and tested. And now the dispenser is opening. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Falls Church, VA 22046
Lloyd B.
Job Details: 08/11/2023
Cx complained of no lights and the rh door doesn't shut fully and pops open during use. Inspected the unit and found a few led's to be out and needed the updated lights. Installed new lights and they all work and are brighter. Chcked the hinge area and nothing visable to prevent door from shutting but may be worn hine parts. Unit needs new hinge and extention for the right door; ordrng 1 W11673500 (top door hinge) and 1 WP2307857 (extension rh)
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Reston, VA 20194
Jason A.
Job Details: 08/11/2023
CX complaint DUAL FUEL RANGE Ovens not heating. Cannot connect to cloud. 18 & 30 inch doors doors jumps shifts to one side and then re-aligns. Found L1 & L2 to neutral has 117VDC but no voltage L1 to L2 at outlet or at terminal block or at Apl mgr. See Sdpics. Called techline. Recommend replace hinges & RECEIVERS > JJ; ordrng 1 W11318331 (Hinge receiver LEFT 18) and 1 W11317948 (Hinge receiver RIGHT 18) and 1 W11318331 (Hinge receiver LEFT 30) and 1 W11317948 (Hinge receiver RIGHT 30) and 1 W11318855 (wifi antennam) and 1 W11234290 (wifi module) and 1 W11315557 (outer door 30) and 1 W11318831 (inner door 30) and 1 W11318335 (inner door 18) and 1 W11315559 (outer door 18)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/11/2023
Cx complaint unit is not agitating verified agitator is working properly. Did find the drain pump comes on however fan blades are not turning ordering the drain pump; ordrng 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 08/11/2023
"cx complaint unit not cooling, checked unit ff room temp, fc empty, found evap fan not turning, verrified 120 vac to fan, advised cx office would contact when part arrives.; ordrng 1 WPW10464673 (motor-evap)"
We serviced a
WHIRLPOOL HOOD
Model UXT4236ADS2
Near Odenton, MD 21113
Israel R.
Job Details: 08/11/2023
Customer complaint unit is not turning on the fan. I tested the unit and found the unit is not turning on the fan but the light is on. I open the switch to test power and fan is readung 10.2 ohms and is getting 120 from the switch. I reseated the connector and the fan turned on. I wiggle the wires and the fans is cutting on and off. I found the wire is coming off the switch and is loosing contac tto the switch. I adjusted so it will work on for them but the unit needs new switch. ORdering switch collected in full. Call customer when part is available.; ordrng 1 WPW10395126 (swtch-rotr 85.83)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Lewes, DE 19958
Frederick R.
Job Details: 08/11/2023
Replaced harness per prior diagnosis. Calibrated and tested after repair and the WM is now working properly. Job is complete
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Harrisburg, PA 17110
Fred G.
Job Details: 08/11/2023
cx complaint console is dented. inspected unit and found unit falls under the 30 day cosmetic warrenty. replaced console and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Wilmington, DE 19807
Taylor F.
Job Details: 08/11/2023
Cx complaint is unit not heating. Tested inspected and verified complaint. Found the thermal cut off to be defective. Ordering tco kit. Cannot rescheudle at this time. Cx also has a defective dryer vent that they are going to resolve before returning with part.; ordrng 1 279816 (thermal cut off hi)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 08/11/2023
"Cs unit stopped cooling, confirmed complaint. I found the compressor is not supplying enough pressure. Replaced compressor and pulled a vaccum. Unit held vaccum for 10mins. Filled with 47g r600. Evap started buidling a frost pattern. Advised allow 24 hrs for temps to stabilize. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Wilmington, DE 19808
Taylor F.
Job Details: 08/11/2023
"Cx complaint is unit making a nosie during the spin cycle. Tested inspected and could not verify complaint. Inspected all functions of the washer and inspected splutch, motor stator clutch. All componants are in working order and not making any abnormal sounds. Informed cx unit is working as designed and if sound ever returns, try to get a video of the incident so we have more of an idea of whats going on. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Reisterstown, MD 21136
Justin S.
Job Details: 08/11/2023
CX complaint was washer not agitating/spinning. Ran diagnosis cycle. Unit was trying to spinning but unable to due to spines being worn spripped out on splutch. Belt guard was damaged Replaced splutch. Ran all cycles and uniut works fine now. Spins and agitating
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 08/11/2023
"CX Concern the unit knocking and banging around.. found a slight knock during spin. replaced splutch and belt and tested unit.. still making knock noise, cx stated its louder w/ load and bangs around .. needs gearcase and lower components; ordrng 1 2ct (2ct) and 1 w11239857 (belt) and 1 w10721967 (splutch) and 1 w11449840 (gearcase) and 1 w11481722 (shifter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Washington, MD 20744
Leon
Job Details: 08/11/2023
"replaced control, ice maker and ce box fan"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fort Washington, MD 20744
Leon
Job Details: 08/11/2023
cx complaint was ice wasnt working confirmed issue seen when i went to start the ice make in a test nothing happen checked to see if unit was getting volts installed new im and tested it the im only didnt have a turn then it started to work if cx call back they may new a new IM and control but for now everything is working
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ09
Near Indian Head, MD 20640
Leon
Job Details: 08/11/2023
replaced right side freezer rail and ice maker. tested unit is now working as designed. good to go
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 08/11/2023
"THE EVAP IN THE RC RUSTED AND ONLY HALF THE EVAP FROST PATTERN IN TEST 5 THE COMPRESSOR MAKING STRAINING NOISE IN HIGH SPEED RAMP UP AND CX HAS RUST THAT DRIPS OFF FF EVAP AND SLOWLY WARMING UP CABINET WARM CX ALSO MENTIONED THAT IN RC ON LEFT WALL MOISTURE DRIPPING AOUND THE LED AND ON THE FRONT OF THE FC DOOR INSULATION BREAKDOWN.; ordrng 1 W10779331 (Whirlpool Refrigerator Compressor) and 1 WPW10643261 (evaporator) and 1 WPW10239732 (evaporator) and 1 W11429989 (Whirlpool Refrigerator Solenoid), used 3 (S.S. NEEDED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Fort Belvoir, VA 22060
Christian C.
Job Details: 08/11/2023
Cx complaint IM is not working. Inspected unit tried to cycle IM. IM not cycling. Getting 120VAC to IM. Installed new IM. Cycled IM. IM filled with water.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near McLean, VA 22101
Simon
Job Details: 08/11/2023
"CX complaints Microwave door not closing properly inspected unit and replaced door hinge right and left, control board and arm bushing .tested unit .unit works as designed.SZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Enola, PA 17025
Fred G.
Job Details: 08/11/2023
"cx complaint units RC lost cooling last sunday the 7th. cx hit held the temp button on front of door and slowly unit came back to life. inspected unit and took temps and found 0 degrees FC, 36 degrees RC. entered diag and found 0 error codes. i found unit is making ice, I found units evap fan is working. today I'm finding unit is working as design. unit checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newark, DE 19713
Taylor F.
Job Details: 08/11/2023
Cx complaint is unit not completing cycles. Wet clothes at the end of the cycle. Tested inspected and verifed complaint. Found the cx had put a screen over the end of the drain hose to catch the lint and the clamp was to tight crushing the drain hose. Unit had f9e1 error code. Removed damaged section of the drain hose and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model Krmf706ebs01
Near Vienna, VA 22182
Jason A.
Job Details: 08/11/2023
CX complaint FRIDGE noise. Found unit warm temps & PO displayed. CX states PO error happens all the time & noise stopped a few days ago & temps warm. Found both evap iced up. Harness cut. Ran test 5 100% 160 W then drops to 120W & weird frost pattern. 2CountSeal. CX paid in full > JJ; ordrng 1 W11087438 (RC evap fan therms $126.87 ) and 1 WPW10624574 (PWR supply $148.77 ) and 1 W11170612 (pantry harness $81.01 ) and 1 W11457241 (evap pan $77.34 ) and 1 W11492867 (RC evap) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 ( - 2CountSealSyst)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Vienna, VA 22182
Jason A.
Job Details: 08/11/2023
CX complaint FREEZER condensation inside walss & bins. Found gaskets not fully contact with frame. Heat gaskets to remove flat spots. Adjust & level unit so door doesnt contact cabinet right side > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near ,
Lucas R.
Job Details: 08/11/2023
"cx complaint door not aligned, checked unit found cabinet bowed at door switches, lower interlock not contacting switches, called techline spoke with Leon, unit sent for review non repairable"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Toano, VA 23168
Orbie
Job Details: 08/11/2023
"cx complaint unit not cooling. verified complaint. installed start device, compressor still not turning on. called LR and was advised to check dryer shrader valve. found liquid at dryer shrader valve. called techline spoke with austin. advised to order compressor and dryer and flush system. called office to reschedule on SS tech.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/11/2023
Replaced rails in Union no longer binding open and shutting properly
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Nokesville, VA 20181
Daniel J.
Job Details: 08/11/2023
washer not spining entered diag errors for shifter fault and motor ran diag addded water when going to agitate 1/4 turn to the right and stops when entering spin same ordering actuator cam and motor; ordrng 1 W11222082 (motor) and 1 W11212745 (actuator) and 1 W11596033 (cap) and 1 W10721967 (cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Rockville, MD 20850
Marc M.
Job Details: 08/11/2023
"installed compressor, drier and discharge tube. pulled unit into 30 inch vacuum unit held vacuum with no leaks. charged with 134a and tested. unit developed full frost pattern and now checks good. also managed to clean MOST of the dye from the previous leak."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Alexandria, VA 22309
Christian C.
Job Details: 08/11/2023
Went to install upper spray arm but also needs clip. Ordering upper spray arm retainer; ordrng 1 WP3400918 (retainer)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Arlington, VA 22205
Lloyd B.
Job Details: 08/11/2023
"Cx complained the unit would not power on. Inspected the unit and found that it would not enter diagnostics and there was no display. There is a blinking green light on the control. On the console, there is corrosion. Tried to remove and test but the unit would not have a display. Unit needs new console; ordrng 1 W11112656 (console)"
We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Alexandria, VA 22308
Christian C.
Job Details: 08/11/2023
Cx complaint right oven does not heat. Tried to pull out unit but needs 2nd tech else possible to scratch flooring.; ordrng 1 W10852104 (control pre-id)
We serviced a
MAYTAG STACKABLE
Model MLE2000AYW
Near Alexandria, VA 22303
Christian C.
Job Details: 08/11/2023
"Cx complaint unit is making a screeching noise. Inspected unit found idler wheel seized. Ordering roller kit, idler, and belt. Cx owes 120 in labor on return.; ordrng 1 12001541 (roller kit) and 1 3705180 (idler arm) and 1 3700340 (idler pulley) and 1 WP354987 (retaining ring) and 1 WP33002535 (belt)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/11/2023
"came out and replace parts on unit , diassembled and replace all parts unit still not running found found knob splintering causing knob to spin on control not allowing unit to start or pick a cycle . ordering knob for repair cx asked to ship knob to addess and they can put it on .; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/11/2023
"Cx complaint unit is not working properly inspected unit found evap fan is turning but very very slowly can be stopped barely touching it ordering the fan motor, harness and thermistor ; ordrng 1 WP2315539 (motor-evap) and 1 W11618502 (Harness evap) and 1 WPW10384183 (thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/11/2023
CX complaint about front panel rusting confirmed need part; ordrng 1 W11416371 (front panel)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rockville, MD 20850
Julian H.
Job Details: 08/11/2023
CX complaint about unit not balance unit was delivered to CX yesterday adjust level front to back & side to side tested with CX & working properly now
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, MD 20906
Julian H.
Job Details: 08/11/2023
"removed frost formation optimized sensor to suction line drain pan kit already installed & confirmed installation missing support from fan & use silicone to seal all around evap cover from VS credit from evap pan $81.98- $36.97= $45.01NEED TO REFUND CX $45.01; ordrng 1 W10841140 (adhesive) and 1 WPW10389152 (support), used 1 W10841140 (ADHESIVE for restock JH VS), and 1 WPW10389152 (SUPPORT for restock JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/11/2023
Cx complaint unit is not working properly inspected unit found the belt had came off and cam nut loose tightened and reseated belt tested and inspected for proper use unit now functions Normally. Charged 120.00 service call cx paid by Cash
We serviced a
WHIRLPOOL WASHER
Model WTW6700TW1
Near Fulton, MD 20759
Davonte
Job Details: 08/11/2023
cx complained top of washer came off. after inspecting unit confirmed cx complaint. screws for the console came undone. reseated screws unit now working as should.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Rockville, MD 20853
Julian H.
Job Details: 08/11/2023
CX complaint about unit not turning on confirmed power 240vac to unit remove console got status lights working getting 5vdc unplugged unit & reset connections plugged unit back & working properly if CX calls back will need console; ordrng 1 W11413567 (control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gaithersburg, MD 20877
Julian H.
Job Details: 08/11/2023
CX complaint about unit not making ice still inspected temps on arrival icebox5* Fc2* RC37* put unit on test mode test 57 passed test 45 wont fill found an issue with fill tube heater replaced from preid tested again filling with water now MUST WAIT 24 HRS TO SEE ICE
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERSS01
Near Baltimore, MD 21202
Shane M.
Job Details: 08/11/2023
cx complaint the unit isnt making ice. found icemker stuck in rotation. 120v at icemaker. gave a quote for icemaker. 371.37. cx paid in full by card.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Baltimore, MD 21231
Shane M.
Job Details: 08/11/2023
"cx complaint the pump just running non stop. found door locked. pump just running. ordering control, pump, pressure switch.; ordrng 1 W11046209 (pump) and 1 W11044866 (pressure switch) and 1 W11616491 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Baltimore, MD 21213
Shane M.
Job Details: 08/11/2023
"cx complaint the unit isnt washing proper found no rinse aid. hot water take very long to heat up. no errro codes. showed cx element heats up in test cycle. unit working properly. advised cx make sure sink is hottest, buy rinse aid."
We serviced a
WHIRLPOOL FREEZER
Model wrb322dmbm01
Near Baltimore, MD 21218
Shane M.
Job Details: 08/11/2023
cx complaint the unit isnt cooling proper. found frozen over evap. air cant pull off evap. bi metal not opening. cx paid in full by card. ordering evap bi metal harness. defrost unit on return.; ordrng 1 W11260592 (harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Selbyville, DE 19975
Michael E.
Job Details: 08/11/2023
"CX complaint: oil leaking from bottom. Tested and verified complaint. Gearcase leaking oil and had gotten oil all over all gearcase mounted components. Quoted CX price to replace motor W11283592, actuator W10913953, capacitor W11395618, belt W11239857, gearcase W11454734, pulley cover WPW10427633. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair. Job is complete"
We serviced a
WHIRLPOOL ICE MAKER
Model WRT314TFDW03
Near Ocean City, MD 21842
Michael E.
Job Details: 08/11/2023
Cx complaint: no ice. Tested and verified complaint. IM not cycling. I had 120 vac when i backprobed female plug on evap harness to IM but new IM did not cycle. Then i found the black wire prong inside the plug on the evap harness was not there. Evap harness IM plug is defective. Ordering evap harness. Cannot reschedule due to SO part; ordrng 1 W11577969 (evap harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/11/2023
"Installed new acu/ ui, ran diag. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Ocean City, MD
Michael E.
Job Details: 08/11/2023
"CX complaint: door gaskets coming off. Tested and verified complaint. Corrected gasket installation. Then i heated and reshaped gaskets. Tested and gaskets are holding well. If problem returns, please PreID gasket W10838574 and gasket W10861499 Unit is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Berlin, MD 21811
Michael E.
Job Details: 08/11/2023
"CX complaint: unit not drying properly. Tested unit and verified complaint. When i tried to get into diag, UI was not responding properly. When i did get unit into diag, i was not successful in getting error codes pulled up. Per service pointer, i replaced the control. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bethesda, MD 20814
Brian F.
Job Details: 08/11/2023
"Cx states food still freezing in produce drawer, high temps at top of RC. Tested and confirmed 56* at top of RC, 30* in produce bin. Entered diagnostic mode, found saved F3E1. Called tech line, spoke with Brandon, tested thermistors, RC thermistor reading 8.8Kohm (35*) actual temp higher than reading, recommended replacing RC thermistor, will also check air tower for any issues with air flow. Installed mullion.; ordrng 1 W11679636 (RC thermistor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 08/11/2023
CX complaint in MW no heat. Inspected/tested with glass of water and verified issue. Unit is making a loud buzzing noise when turned on. Ordering magnetron and diode. Need 2nd tech to pull unit down. Glass cooktop underneath. Part availability is 1. Cannot reschedule at this time; ordrng 1 W11402082 (magnetron) and 1 W11256462 (diode)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Lewes, DE 19958
Frederick R.
Job Details: 08/11/2023
CX complaint was FC freezing over. Inspected and found both the FC and RC gaskets are defective and will not stay in place. This is allowing warm air into unit and causing frost and ice build up. Ordering both gaskets. Cannot reschedule at this time due to part availability; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20010
Samuel R.
Job Details: 08/11/2023
replaced parts and found door to be cracked badly at mounting points will need new door to complete repair.LW10858419 special order; ordrng 1 LW10858419 (freezer door)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20010
Samuel R.
Job Details: 08/11/2023
replaced part and tested unit now good.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Washington, DC 20016
Samuel R.
Job Details: 08/11/2023
replaced part and tested unit now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Washington, DC 20037
Samuel R.
Job Details: 08/11/2023
cx complaint unit iosleaking inspected unit and found unit to be leaking under door seal.unit needs a door seal W10909089; ordrng 1 W10909089 (door seal)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNZS0
Near Washington, DC 20036
Samuel R.
Job Details: 08/11/2023
replaced part and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20005
Samuel R.
Job Details: 08/11/2023
replaced parts and tested unit now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Washington, DC 20005
Samuel R.
Job Details: 08/11/2023
replaced control and tested unit.now workimng properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Brentwood, MD 20722
Samuel R.
Job Details: 08/11/2023
called techline and tested unit per techlijne everything checks out.advised cx to run a load today and document when shuts off.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 08/11/2023
"Replaced knob, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Jason A.
Job Details: 08/11/2023
"CX complaint FRIDGE did not make nay ice since icemaker was replaced. Checked thermistors, temps history, fans. Old ice in bin is solid along with FC items. Test 120 BF for bin full & arm doesnt have full travel. Arm is s & hitting ice mold. See SDpics. New IM I have today arm has good clearance & pass test 120. Test 96 & 97 water dispense & IM fill. no leaks > JJ"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Suffolk, VA 23435
Zachery R.
Job Details: 08/11/2023
"cx complaint unit leaking, checked unit, come to find defective drain hose allowing water to leak. replaced drain hose, tested, no signs of any leaks. unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, DE 19947
Frederick R.
Job Details: 08/11/2023
CX complaint is smoke coming out of MW. and error code. Inspected/tested and found unit has a definitie issue with venting. As soon as you turn fan on you hear a loud bang in back of unit. Will only hold paper towel up for less than a second. MW needs to be pulled down for further inspection. CXX is going to have builder take down to see if vent door isnt lined up properly to vent in wall. Ordering blower fan motor and returning with other parts. Need 2 techs to uninstall MW; ordrng 1 W11441128 (vent fan)
We serviced a
WHIRLPOOL OVEN
Model WEG515SOLS1
Near Chesapeake, VA 23323
Branden R.
Job Details: 08/11/2023
"cx complaint not lighting oven all the time checked unit and found dsi not sending proper vac oven igntr . tested all other major componets and everything checked good ordering all parts for repair .; ordrng 1 W10898291 (Module, Spark) and 1 WPW10110491 (Range Spark Module) and 1 W11524031 (IGNTR-OVEN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Brandywine, MD 20613
Leon
Job Details: 08/11/2023
cx complaint dishwasher not washing. confirmed issue found water is coming in but pump motor not activating. ordering control and pump motor; ordrng 1 W10906428 (control) and 1 W11025157 (pump & motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elizabethtown, PA 17022
Justin L.
Job Details: 08/11/2023
Cx complaint same issue as before. Was able to access unit and verify complaint. Found condensation build up in fc compartment like last time which coinsides with fan failure. Found when opening and closing freezeer door the rails are binding up. Ordering the control and fan to be done at the same time along with both rails. Once in the office will need to contact to set return; ordrng 1 W11035836 (control) and 1 WPW10464673 (fan motor) and 1 WPW10397635 (right side slide rail) and 1 WPW10397636 (left side slide rail)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Baltimore, MD 21213
Alexander D.
Job Details: 08/11/2023
"cx complaint unit shaking alot during spin. inspected unit and verified complaint. no errors stored. unit shaking during spin in autotest, everything else runs good. suspension tests good. found play in the basket. also found gearcase leaking oil. ordering basket, gearcase, splutch, hub, belt and washplate. 2ct gearcase. advised cx basket will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W10752719 (basket(SHIP TO CX))"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Perry Hall, MD 21128
Alexander D.
Job Details: 08/11/2023
"cx complaint cant get unit to start. inspected unit and its starting fine for me, no errors stored and test cycle runs fine. cx didnt know about 2 step start behavior and shes blind so she cant see the signs unit isnt starting. everyone whos tried to help her has an older model that has the 1step start. walked cx thru how to start unit and she understands now. also went over proper detergent usage and cleaning unit monthly with affresh. unit is operating as designed at this time."
We serviced a
KITCHENAID OVEN
Model KEBS107SSS02
Near Potomac, MD 20854
Roberto I.
Job Details: 08/11/2023
"Replaced thermal fuse, unit tested ok. Collected $125 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clinton, MD 20735
Leon
Job Details: 08/11/2023
tightened door handle allowed customer to open. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/11/2023
"CX Concern the unit not dispensing the detergent, cx had load and go engaged and unit not dispensing .. found no errors, pump turning on but not pumping enough into unit .. potential bad seal at housing and drawer.. replace pump, housing and drawer at the sametime; ordrng 1 w11413340 (drawer) and 1 w11596130 (pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Baltimore, MD 21212
Shane M.
Job Details: 08/11/2023
installed sump. unit workn properly.
We serviced a
WHIRLPOOL COOKTOP
Model CCE3401B
Near Alexandria, VA 22303
Christian C.
Job Details: 08/11/2023
Cx complaint unit is cracked. Called cx and they are out. They will contact office on monday for payment and scheduling.; ordrng 1 71002556 (cooktop)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Bel Air, MD 21015
Neil H.
Job Details: 08/11/2023
CX COMPLAINT THE CENTER BURNER IS MAKING PUFFING NOISE AT TIMES WHEN CX TURNS BURNER ON AND FLAME FLICKER ORDERING BURNER HEAD AND ORFICE; ordrng 1 W10836409 (burnr-head) and 1 W10811958 (cap-burner) and 1 W10674732 (SPUD-ORFCE) and 1 WPW10151353 (spud-orfce) and 1 W10674728 (spud-orfce)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hagerstown, MD
Ken M.
Job Details: 08/11/2023
Customer complaint is that the door will not close. Found the hinge has jumped the support pin on the left side. Hinge reseated. Door is now closing properly.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Shawboro, NC 27973
Austin D.
Job Details: 08/11/2023
cx complaint the unit is making alot of noise. checked the unit and found a roller that was sticking and a squealing roller. repalced all parts and tgesgted operationl. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/11/2023
"Installed parts, tested unit, unit working as designed."