We serviced a
AMANA DRYER
Model NED4655EW1
Near Greencastle, Pennsylvania 17225
Andrew S.
Job Details:
11/22/2023
"Cx complaint is that the unit is not heating. Upon arrival I found that the drum is spinning but it is not heating. I found that the unit is getting the proper incoming voltage 122/122/244. I then accessed the rear of the unit. I tested the TCO and element and found that the element is reading OL. i was able to replace the element with one from VS. I then tested the unit and found that the unit is now heating as intended. Job complete; ordrng 1 279838 (Element AS/VS), used 1 279838 (Element AS/VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olney, Maryland 20832
Brian F.
Job Details:
11/22/2023
"Cx states long dry times. Started timed dry cycle, unit is heating, checked dryer vent exit, virtually no air flow coming out of vent exit. Checked dryer and vent extension for blockage, dryer and extension clear. Recommended cx contact vent cleaning service."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Catonsville, Maryland 21228
Robert L.
Job Details:
11/22/2023
"cx complaint stuck puimping wont stop and lid locked, confirmed unit stuck in drain, reset power pump kicks right on, removed pressure switch reset power, drain still kicks on, opened top to get clothes out, no water in unit, droped pump and reinstalled, reset power still pump comes on, control shorted, ordering control; ordrng 1 W11633359 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/22/2023
"Confirmed cx complaint unit not draining, f9e1 code. Found debris in drain line, removed debris, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, Pennsylvania 17267
Andrew S.
Job Details:
11/22/2023
Cx complaint is that the unit is putting stains on clothing again. Upon arrival I found that the gearcase has no play in it and the gap from the agitator base to the spin basket is even. I called TL and documented my findings with them. Per TL there I instructed the cx on proper loading procedures. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/22/2023
"cx complaint of unit leaking water and door finish peeling and door handle screws stripped, cheked unit to find the following,checked unit to to confrim problems, was unable to duplicated water leaking from unit ordering parts needed for repairs; ordrng 1 W11461694 (PANEL) and 1 W11178521 (nameplate) and 2 W11157086 (Dishwasher Door Handle Stud)s and 2 W10826179 (Dishwasher Screw)s and 1 W11572098 (Handle - Stainless)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Newport News, Virginia 23602
Orbie
Job Details:
11/22/2023
"cx complaint unit squeaking during spin. couldn't replacate issue in test mode. replaced slider as hub was slightly worn. tested unit again, appears to be working as designed. advised cx to monitor unit and to video noise if issue reappears."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDJ230Y2
Near Wilmington, Delaware 19805
Taylor F.
Job Details:
11/22/2023
Cx complaint is unit leaking water. Could not verify complaint but did see the leak had been coming from the door and informed cx that all parts that could be causing a leak from the door are NLA. Cx paid SC by CC. Job is complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Fort Washington, Maryland 20744
Davonte
Job Details:
11/22/2023
"cx cokplained unit would start then turn off after 5 seconds. confirmed cx complaint. unit still had power but wouldnt go for more than 5 seconds. checked connection at control . all connector when in proeprly. replaced control. tested unut, then unit started working as should. ran several teste. unit never turned off."
We serviced a
JENN-AIR OVEN
Model JJW3430WS02
Near Stewartstown, Pennsylvania 17363
Drew B.
Job Details:
11/22/2023
replaced both parts and tested full functions and withstood weight nd checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Wilmington, Delaware 19805
Taylor F.
Job Details:
11/22/2023
"Cx complaint is oven not igniting. Found ignitor to be OL. Replaced ignitor, unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Parkville, Maryland 21234
Emmanuel R.
Job Details:
11/22/2023
"Cs light under the MW not turning on, confirmed complaint. I found the control was unrespondsive, replaced control, also found bulb was frayed so i replaced the bulb with vanstock. unit is now working properly.; used 1 8206232A (BULB ER V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/22/2023
replaced lid tested and calibrated unit works as designed
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
11/22/2023
"REplaced Cabinet, motor, blower wheel, housing , motor mount seal Bulkhead and rollers were good. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Fredericksburg, Virginia 22401
Robert W.
Job Details:
11/22/2023
"CX Complaint is the door seal coming off. Inspected unit and found unit is heating properly, Door seal has failed and allowing heat out. Ordering Doorseal; ordrng 1 W10906683 (Door seal) and 1 279368"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Newport, Delaware 19804
Taylor F.
Job Details:
11/22/2023
Cx complaint is unit leakign water. Found the inlet line going to the DW to be slowly dripping. Cx needs plumber to replace water line. Cx requested i leave the water on so she can run a cycle. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fredericksburg, Virginia 22401
Robert W.
Job Details:
11/22/2023
CX Complaint is the unit wont cycle starts then goes to done. Inspected unit and found the clutch has faile causing belt to fail and damage sheild. Ordering Clutch belt and shield; ordrng 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 WPW10550173
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Brandywine, Maryland 20613
Shane B.
Job Details:
11/22/2023
cx complaint is the right front element not working. confirmed complaint.cooktop on and cooktop hot lights turn on but element does not heat. inspected element and found it was not damaged. its getting no voltage with switch on. i inspected the switch and found thermal damage. replaced with preIDed part and tested. unit is working as designed. cx paid in full
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
11/22/2023
"confirmed cx complaint unit making vibrating noise. Found rear evap cover plastic air cover making buzzing noise. Repositioned cover, tested unit, unit working as designed. Cx has concerns about compressor/condensor fan, fan is audible but within normal operating decibel range."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, Virginia 23518
Carl A.
Job Details:
11/22/2023
"cx complaint of unit not draining checked unit to find the folowing error codes F0E3,F3E3,F7E9,F8E6,F9E1,tested ran unit to find the wire harness has short in it,also water vavles failing ,grear case leaking oil break down as follows.1/WP8533928,HARNS-WIRE,1/W11165546,Water Inlet Valve,1/W11449841,Gearcase,1/W10734521,slider,1/W10752187,Screw,1/W10902814,W10902814service call break down as follows service call 139.00parts 522.52shipping 15.00labor 250.00sub total 926.52tax 31.35grand total 957.87deposit 139.00cx will call back if moving forward with repairs; ordrng 1 WP8533928 (HARNS-WIRE) and 1 W11165546 (Water Inlet Valve) and 1 W11449841 (Gearcase) and 1 W10734521 (slider) and 1 W10752187 (Screw) and 1 W10902814 (W10902814)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, Virginia 23452
Austin D.
Job Details:
11/22/2023
checked the unit and cx was not informed on how to use the unit. advised her the unit is running as designed and no issues occuring. called safety to document
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Clinton, Maryland 20735
Shane B.
Job Details:
11/22/2023
"cx complaint is the unit not running cycles and displaying F7E1. when i arrived that code was on the screen. i chekced for saved codes and found F7E1, F7E6. cleared codes. spun basket by hand, it spins freely. tried running a spin cycle. motor buzzed but nothing moved. inspected under unit and found a puddle of grey liquid in the pan. liquid is from the capacitor. found it reading OL in both directions. there is a service pointer for this issue. capacitor label matches label in the service pointer. Special Project. replaced cap with preIDed part and tested unit. unit is working as designed. cx paid service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, Maryland 21401
Eric W.
Job Details:
11/22/2023
insstalled new evap cover
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Riva, Maryland 21140
Eric W.
Job Details:
11/22/2023
cx complant of unit not spinning found the pully on the motor is broken from the man pull nut comming off motor under warranty cx paid for service and install; ordrng 1 W10832724 (motor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
11/22/2023
Cx complaint unit is not working properly inspected unit found leak at the evaporator unit will need new evaporator also the Compressor is making a grinding noise ordering as well called whirlpool safety to have documented; ordrng 1 W11572047 (Evaporator) and 1 W11578208 (Compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (Coupler)
We serviced a
JENNAIR RANGE
Model JGRP548HL00
Near Mineral, Virginia 23117
Thomas B.
Job Details:
11/22/2023
Cx complaint unit is not working properly inspected unit replaced both user interfaces which are now working properly however the oven lights will not cut off reordering the main control and expansion boards ; ordrng 1 W11355232 (Appliance manager) and 1 W11355250 (Expansion board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Mineral, Virginia 23117
Thomas B.
Job Details:
11/22/2023
Cx complaint unit is not working properly inspected unit found valve cracked removed and replaced tested for proper use unit now functions normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlottesville, Virginia 22911
Kyle A.
Job Details:
11/22/2023
Changed part and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Newport News, Virginia 23602
Orbie
Job Details:
11/22/2023
"replaced gearcase, rotor, stator, clutch and hub nut. forot to order slider, used slider from VS. tested unit in test 51. unit working as designed.; ordrng 1 W10734521 (slider OAVS), used 1 W10734521 (SLIDER OAVS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
11/22/2023
"cx complaint unit wont drain , checked unit and found drain pump DOA . replaced with drain pump and tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Lanexa, Virginia 23089
Lucas R.
Job Details:
11/22/2023
"cx complaint unit not cooling, checked unit fc temp 70, rc temp 70, compressor locked, , equalization presures 20L 40H, removed schrader valve from drier, black sludge from drier port, cut drier drier completely contaminated, called techline spoke with leon, documented pics, unit sent for review. non-repairable. leon"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/22/2023
"replaced compressor and drier, flushed all lines, replaced evap, pressurized, no visible leaks, vacuumed to -30' hg, charged, low pressure -3', .9 amp draw, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/22/2023
"cx complaint unit constantly displays hot cooktop even when cooktop is not hot, checked unit, coem to find defective switch, replaced switch, tested, unit working as designed.; ordrng 1 WP3149400 (switch-inf (zr v/s))"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Laurel, Maryland 20708
Alexander D.
Job Details:
11/22/2023
"replaced ignitor, regulator and gas valve. tested unit. good even flame on oven burner and cooktop burners working good too. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, Virginia 22304
Leon
Job Details:
11/22/2023
Replace ice Maker and tested the The ice maker to see if it filled AND harvest
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Elkridge, Maryland 21075
Alexander D.
Job Details:
11/22/2023
replaced rc door. fluffed gasket with heatgun. tested unit. unit is now working properly. called office and scheduled door pickup for 11/29
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Riviera Beach, Maryland 21226
Alexander D.
Job Details:
11/22/2023
"cx complaint dispenser door wont open. inspected unit and verified complaint. found solenoid just buzzes because the cam inside dispenser detached from the solenoid. ordering dispenser, in stock. scheduled return visit for 11/30; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Virginia Beach, Virginia 23452
Austin D.
Job Details:
11/22/2023
repalced the parts and the unit sparked. found a pinched wire on the new harness. reordering the harness; ordrng 1 w11501964 (harness reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Germantown, Maryland 20874
Julian H.
Job Details:
11/22/2023
replaced diffuser tested on test 3 no noises working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte Hall, Maryland 20622
David J.
Job Details:
11/22/2023
Customer complaints in some circumstances during the spin cycle. The unit will bang around inside the cabinet after last visit I had found everything checked out and nothing needed to be replaced. Tested the unit multiple times and could not find any issues. Explain to customer about balancing the unit and Playing around with different load sizes to find the perfect load size. When I arrive today I had found the unit was pushed back and waterlines were on the back of unit and also a metal chair leaned up against the left side. Possible noise can be made from objects leaning against the unitcall Techline to document and let customer know if they were not satisfied with the unit they could call customer care to discuss further action. Unit is working as designed job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD93EC0AS05
Near La Plata, Maryland 20646
David J.
Job Details:
11/22/2023
"Customer complaint they did a self clean and unit cut off and doors were locked arrived today and made sure power was off unlocked doors with Rod and remove top consul. Tested thermal fuse and found open. Jumped wires and ran powered to unit unit now powers on and doors unlocked, ordering thermal fuse and cooling fan for return visit possible cooling fan issue and why air wasnt being pushed out of oven to make sure self clean did not get too hot ordered parts return visit and will return when they arrive; ordrng 1 WPW10545291 (Thermal fuse) and 1 W11245567 (Cooling fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Clinton, Maryland 20735
Shane B.
Job Details:
11/22/2023
"cx complaint is poor cooling in the FC. when i arrived the unit was set to recomended. my prob shows 50 in RC, 44 in FC. found no frost on evap only a clump of ice in upper right. evap is making a hissing/gaurgling noise. unit has a SS issue. parts and labor CBE. ordering compressor and evap. schedule with SS tech when parts are available.; ordrng 1 W10836706 (evaporator) and 1 W11126760 (compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Beltsville, Maryland 20705
Brian F.
Job Details:
11/22/2023
"Cx states unit won't start cycle. Tested, unit is working properly, instructed cx on how two-step start operates on washer. No saved error codes. Ran auto test, completed with no errors. Started normal cycle, unit filled and began washing. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model LE6810XS
Near Upper Marlboro, Maryland 20774
Davonte
Job Details:
11/22/2023
"cx complained unit wasnt drying clothes. confirmed cx complaint after running unit. replaced heating element, high limiot thermostate and thermal fuse. tested unit ,unit now working as should"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
11/22/2023
cx complaint that unit is not dringing at times and shows the f9e1 again they had just done 2-3 loads no issues then starts the end of cycle the error flashes at times and dishes appear clean.. found when testing only f9e1 stored again and ran through auto test and started the normal cycle cycle drains everytime and also took pic of the drain hose to veirfiy non kinked elbow when pushed back unit is properly installed and as well with the high loop to the sink. unit will need sump which will need approved and reschd call cx to reschd accordingly.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Palmyra, Pennsylvania 17078
Cody H.
Job Details:
11/22/2023
"Was able to access unit and replace parts per previous visit. Unit compressor is still making louder than usual noises. Called and spoke to FG who said to order SS repair with #XL. Ordering compressor, drier, evap for return. return to be scheduled by office.; ordrng 1 W11480426 (compressor) and 1 W11490399 (drier) and 1 W11407409 (Evap) and 1 W11127829 (fan motor) and 1 876765 (mtg kit) and 2 4318168 (sealer-thrm)s and 3 w115056635 (process stubs)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW
Near New Market, Virginia 22844
Danny R.
Job Details:
11/22/2023
unit has a failimng gear case also motor pully is coming loose and spins faster then the unit will need gear case and motor; ordrng 1 WPW10215115 (washplate) and 1 W10528947 (hub) and 1 W11454372 (gear case) and 1 W10832724 (motor) and 1 W10721967 (pully) and 1 W10913953 (actuator) and 1 gearacase (gear case 2 call count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Yorktown, Virginia 23693
Orbie
Job Details:
11/22/2023
upon arrival unit appears to be working. replaced ice container. advised cx to monitor unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hampton, Virginia 23661
Justin W.
Job Details:
11/22/2023
replaced sump and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, Virginia 23462
Austin D.
Job Details:
11/22/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is holding at -4 on the low side. unit is running asd designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Strasburg, Virginia 22657
Ezra M.
Job Details:
11/22/2023
"replaced motor, actuator and drive pulley. loaded unit and started cycle. sounds normal."
We serviced a
JENN-AIR OVEN
Model JMW2427IL02
Near Hampton, Virginia 23664
Justin W.
Job Details:
11/22/2023
cx complaint f2e1. confirmed complaint. replaced ui CBE cx pif labor and diag. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Norfolk, Virginia 23503
Carl A.
Job Details:
11/22/2023
"cx complaint fo unit not spinning out clothes completely,checked unit to find no error codes at this time ,tested unit checked good looked under the unit ot find unit leaking oil from gear case odering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10752283 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/22/2023
"remived unit from wall, found back panel of microwave bent toward fan pushed panel in,reassembled, reinstalled, tested, unit working as designed.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
11/22/2023
"cx complaint ice fc, cked unit found frost in fc, door switch stuck close, removed frost buildup, leveled unit to provide proper door closure, and verrified seal, installed filter bypass for cx, tested functions, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Williamsburg, Virginia
Orbie
Job Details:
11/22/2023
cx complaint unit not draining. checked unit found weak drain pump. replaced drain pump from VS. tested unit. working as designed.; used 1 W11458345 (pump OAVS) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/22/2023
cx compaint unit start button won't work. verified complaint. replaced control panel. unit start button still not working. ordering controls. will need second tech for removal w/o damage as unit is very high and hard wired.; ordrng 1 W10891908 (cntrl-elec) and 1 W10891907 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Williamsburg, Virginia 23188
Orbie
Job Details:
11/22/2023
"cx complaint unit doesn't shut well. verified complaint. found gasket not sitting against mullion. mullion very wavy and cabinet has a few questionable gaps in it. Called techline to document, spoke with Andrew. provided pics of unit, advised to attempt to steam gasket to promote sealing and to order RTV for gaps to seal cabinet.; ordrng 1 WP4317852 (adhesive)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
11/22/2023
came out and replaced cook top on unit . tested unit is now running as designed .
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Newport News, Virginia 23608
Orbie
Job Details:
11/22/2023
"cx complaint unit not working. cx already had unit pulled out for me on arrival. found OL at element/tco and thermal fuse. used thermal fuse from VS. unit appears to be working as designed. advised cx to have vents redone by handyman as vent in floor isn't hard pipe; ordrng 1 WP3392519 (thermal fuse OAVS), used 1 WP3392519 (THERMAL FUSE OAVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, Virginia 23608
Orbie
Job Details:
11/22/2023
"cx complaint unit has F1E1, has pic of it but had breaker off and no codes present. reordering UI and control. ordering console as console coming apart, also ordering harness to UI just incase.; ordrng 1 W11672039 (control) and 1 W11632709 (UI) and 1 W11660284 (console) and 1 W11627526 (harness)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesapeake, Virginia 23320
Zachery R.
Job Details:
11/22/2023
"cx complaint long dry times and unit rocking. checked unit, come to find poor airflow, corrected airflow, also come to find frayed foot, ordering leveling feet to complete repair.; ordrng 1 W11025920 (feet)"
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW3
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
11/22/2023
"cx complaint unit displaying SD, checked unit, come to find defective stator and drain pump reading 6ohms. ordering drain pump and stator to complete repair.; ordrng 1 WPW10419333 (stator) and 1 W10536347 (drain pump asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Norfolk, Virginia 23503
Carl A.
Job Details:
11/22/2023
cx complaint of unit still conastating between RCand FC called techline spoke with Kirtand was advise unit going up for review; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Rockville, Maryland 20852
Roberto I.
Job Details:
11/22/2023
"Cx complaint water collecting inside door gasket.Inspected unit, found clogged drain holes inside bellow and tub. Unclogged holes, drain tested ok with water. Collected $139"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Arlington, Virginia 22206
Jason A.
Job Details:
11/22/2023
CX complaint WASHER not spinning or agitate. Dryer works. Found belt slipped. Reset belt & tighten motor mounts. Ran test wash & filled tub half full. Test agitate & spin > JJ
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Alexandria, Virginia 22302
Jason A.
Job Details:
11/22/2023
CX complaint WASHER SD error. Fabric softener stays in dispenser. Ran test wash. No error codes stored. Step 2 - 2nd cold water is noisey but good flow. Cleaned out water ports in dispenser. No suds in tub when running test wash. Left quote for replacing cold valve. CX will try detergent with fabirc softener product > JJ ; ordrng 1 W11316256 (cold valve $115.38)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, Virginia 22314
Jason A.
Job Details:
11/22/2023
"Callback. Similar issue. Power button turns on unit, partial display then goes blank. Test wash no error codes * all bullton selections work. No Serv Pointers on this issue. 2TechStackW/D > JJ; ordrng 1 W11325580 (Console) and 1 W11549931 (ACU) and 1 2TechStackW/D (2TechStackW/D)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Bowie, Maryland 20721
Eric W.
Job Details:
11/22/2023
unit needs element reading open thermal is good ofic is pulling element and i willl come back tonight to install; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, Maryland 20711
Shawn D.
Job Details:
11/22/2023
"inspected unit found microwave door not closing all the way on rihgt side inside light staying on. when opene and closing the door the long slider on right side feels like its binding. pulled unit out and took apart and found sliding arm bad. grabbed part from v/s ad now lock into place but other arm is upside down so fixed that put unit back together and tested door closes great and unit starts first try never gave me that message to open close the door. unit is good to go; ordrng 1 WPW10128850 (sliding arm SD V/S), used 1 WPW10128850 (sliding arm SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Conway, South Carolina 29526
Paul F.
Job Details:
11/21/2023
Customer complaint is unit does not spin out properly. I tested the unit and found unit needed to be calibrated and feet needed to be adjusted. Reset the controls and all check ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
11/21/2023
Customers complaint is issue with power. Found loose connection on the terminal block. Reinstalled and all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
11/21/2023
Installed new sump. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
11/21/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, South Carolina 29572
Paul F.
Job Details:
11/21/2023
Customer complaint is unit not drying and not using rinse aid. Found loose connection on the dispsner. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Myrtle Beach, South Carolina 29572
Paul F.
Job Details:
11/21/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Myrtle Beach, South Carolina 29572
Paul F.
Job Details:
11/21/2023
Customer complaint is door gasket is falling out of the door. Found door gasket does not stay in door and gets pulled out very easily after a couple of times of opening nd closing the door.; ordrng 1 LW10638684 (FF door) and 1 LW10638683 (freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
11/21/2023
Found sensor that the erro code was for was because when the wire was reinstalled onto the board it was plugged into the wrong slot. Unit has a burnt cavity thermostat and techline also said the transformer is causing the light bulb to blow. collected for the new parts and re ordering the bulb. I accedently charged to much please refund customer $93.24.; ordrng 1 W11238401 (transformer) and 1 W11568584 (thermostat) and 1 W10886919 (bulb (part warranty))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, Maryland 21060
Davonte
Job Details:
11/21/2023
"cx complained unit was cooling in the fc or rc side of unit. confirmed cx complaint after inspecting unit.. checked evap for frost pattern. no frost pattern. temps in the fc were ar 60, rc68 degrees. checked the compressor, and compressor wasnt running. aftet toggling on some wires to start device unit compressor came back on. then turned off. unit will need start device and ordering control b aord as well.; ordrng 1 W11547180 (start device) and 1 W11566851 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Germantown, Maryland 20874
Julian H.
Job Details:
11/21/2023
"CX complaint about unit leaking inspected & found water line going to filter housing caught up on frame slowly cracking I was able to cut piece & reconnect water line with 5/16 fitting from VS tested several times with no leaks working fine; ordrng 1 2300868 (fitting JH VS), used 1 2300868 (FITTING JH VS) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM2
Near McLean, Virginia 22102
Christian C.
Job Details:
11/21/2023
Cx complaint of an F8E4 error. Inspected unit found F8E4 float switch open. Found water in drip pan. Cleared drip pan. Tested unit x3 in diag cycle no leaks. Raised front feet of unit.
We serviced a
WHIRLPOOL FREEZER
Model KBSN608EBS01
Near Kensington, Maryland 20895
Israel R.
Job Details:
11/21/2023
Customer complaint unit temp alarm light is on and flasing 70 degrees but the unit is cooling. I found the unit is cooling correctly. Air coming out of the damper but the light was never reset or we coud not reset the light becasue it was still warm. I reset the light and the message never came back and the unit is cooling fine. We just needed to reset the alarm.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
11/21/2023
"Installed new mullion , tested unit.."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
11/21/2023
"F7E4 error , unit not switching from agitation to spin correctly.. can hear slider teeth not engaged fully .. needs slider and clutch; schdld next appmnt for 11/24 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/21/2023
"Installed new inlet valve, tested unit . Recommened cx to get a new filter .. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Pikesville, Maryland 21208
Alexander D.
Job Details:
11/21/2023
replaced ui and door latch harness. tested unit. unit is now working properly
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chester Gap, Virginia
Daniel J.
Job Details:
11/21/2023
repalced wash basket calibration cycle and ran diag no errors stored
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near Middletown, Delaware 19709
Taylor F.
Job Details:
11/21/2023
Cx complaint is unit making a water hammering effect when filter is installed. Tried 2 filters and unit does not do it when filter is installed. Ordering filter housing to resolve issue. Cannot reschedule at this time.; ordrng 1 WPW10238123 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Milton, Delaware 19968
Frederick R.
Job Details:
11/21/2023
"Replaced b RC door, gaskets, hinges and damper per prior diagnosis. Used nameplate from VS. Unit is now repaired and is working properly. Job is complete; ordrng 2 W11223753 (nameplate FRVS)s, used 2 W11223753 (NAMEPLATE FRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newport News, Virginia 23602
Orbie
Job Details:
11/21/2023
replaced valve and sump. cx advised me that maintenance still hasn't secured unit but they're aware. also advised cx that I found and documented leak at top of garbage disposal that maintenance needs to fix. unit appears to be working as designed with no leaks from unit or valve.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not spning. run unit on test mode. found wash plate and hub not gripping. replaced hub and wash plate calibrated and tested unit working as designed.; ordrng 1 W10902814 (washplate lr vs) and 1 W10528947 (drive hub kit lr vs), used 1 W10902814 (WASHPLATE lr vs), and 1 W10528947 (HUB lr vs) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not draining, checked unit found f2e1, f2e3 softwarer mismatch codes, ohmed all components, drain pump oor aty 40-60 ohms lbu-bw wires at control, drain pump good atv 21 ohms, reseated connector drain pump solid 21 ohms from control, ordering controls for mismatch code, advised cx to only use HE soap in unit.; ordrng 1 W11626075 (U.I) and 1 W11627413 (control) and 1 W11643701 (harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East Petersburg, Pennsylvania 17520
Justin L.
Job Details:
11/21/2023
Cx complaint unit showing F4E4. Was able to access unit and verify concern. Cx was making popcorn and F4E4 came up. Replaced control and sensor with pre-id and tested with popcorn and water and code never returned. Unit now checks good no further work needed
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Portsmouth, Virginia 23702
Zachery R.
Job Details:
11/21/2023
"cx complaint unit not cooling properly. checked unit, fc at 18 degrees, rc at 33 degrees, thermistor reading open in fc, ordering thermistor and control to complete repair.; ordrng 1 W11438736 (thermistor) and 1 W11562260 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dumfries, Virginia 22026
Robert W.
Job Details:
11/21/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found the unit is getting power to IM but IM not wanting to harvest in diag , Replaed IM and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, Virginia 22202
Jason A.
Job Details:
11/21/2023
Replaced compressor & 3way valve. Unit not cooling. Called office to order parts & reschedule for 11/22. Keeping parts not used. 3Count; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
11/21/2023
"cx complaint is the softener dispesor still being full at the end of the cycle. when i arrived dispeor was full of softener. i emptied and cleaned the dispensor tray. checked for codes and found F8E1, F5E2, F0E1. cleared codes, ran service cycle. i have good flow all valves. drain hose is instsalled correctly. cx said they have not had issues with cycles not finishing. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Edgewater, Maryland 21037
Shawn D.
Job Details:
11/21/2023
"cx complaint unti is no longer cooling in both sections. inspected unit and confirmed no longer cooling the lights are on evap fan is running compressor is running no frost pattern and no signs of leak on eavp no oil on the evap fittings. compressor is warm and seems ok so hooked guages up and found 26inch vac on low side and high side was 5 pressures equalized at 1, removed straiters to find really no freon in the system seemed like air filled unit with nitrogen to 140psi and after 10 min or so pressure dropped about 5 psi in about 10 more minutes while i was soapy watering all s.s. tubing to find no leaks. called techline spoke to tj told him whats going and we agreed leak is in cabinet and cant be fixed, left cx with file number;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
11/21/2023
dishwasher dishes not being cleaned and pod still in tub when finished tested found no water entering tub checked valve voltage turn knob now water entering and being moved inside tub informed customer collected 139 by check
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, Pennsylvania 17512
Justin L.
Job Details:
11/21/2023
Cx complaint unit bangs around and makes noise. Was able to access unit and found no saved codes. Found suspension failed causing excessive shaking and rubbing the absorber on the right side off. Replaced suspension calibrated and tested and found noise from belt and splutch wear. Ordering parts needed and settign return for Tue 11/28/23; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt) and 2 W11611669 (absorber)s