We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Justin W.
Job Details: 07/20/2022
cx complaint door doesnt open and close properly. checked unit to find hinge on left side not functioning properly. while attempting to pull unit out noticed left side gets slightly caught on cabinet. pay close attention to this when coming back to install hinge.; ordrng 1 W11573703 (hinge door)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0AS05
Near Ashburn, VA 20148
Ezra M.
Job Details: 07/20/2022
"noise from cooling fan, not cooling as quickly as it used to. found wire from temp sensor in cooling fan, rubbing fan and slowing it's rotation. verified no damage to blower or wires, rerouted wires, unit working properly, sounds normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chevy Chase, MD 20815
Andrew H.
Job Details: 07/20/2022
"Customer complaint is units not cooling. I replace the compressor, condenser, dryer coupler. I pulled unit into a 30-in vacuum. And filled to 4.75 oz. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Jonathon C.
Job Details: 07/20/2022
"cx complaint, door not closing properly and heating issue. replaced parts per prior diag. tested unit, working as designed. job is cpomplete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Bel Air, MD 21015
Neil H.
Job Details: 07/20/2022
cx complaint unit made loud noise but unit heating found the wave guide covers had hole but wave guide looks okay gave cx part number for the wave guide cover only 2 screws to replace cx will call if any other issues.job complete
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Alexander D.
Job Details: 07/20/2022
"cx complaint unit still giving checkvent/lintscreen for better performance message about 75% of the time. no errors stored and test cycle runs good. good airflow coming out of vent. at first cx said her clothes dry fine but after i got off the phone with techline she said theres been a couple times where everything isnt completely dry. called techline to report repeat issue. techline said that engineering dept is saying this message is just detecting that something with the airflow is not exactly perfect but if the clothes are drying and no errors then to treat as a reminder to clean lint screen and disregard it. unit is working properly and operating as designed per techline. advised cx to sort laundry by fabric type and try timed dry if clothes are a little damp."
We serviced a
KITCHENAID OVEN
Model KDRP467KSS09
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/20/2022
"installed new thermostat and unit tests good, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Washington, DC 20011
Samuel R.
Job Details: 07/20/2022
cx comlaint unit top rack is hanging.inspected unit and found manifold to be hanging due to clip missing.unit will need anew tube hanger clip.W11573754 3 tribles; ordrng 1 W11573754 (clip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Sykesville, MD 21784
Justin S.
Job Details: 07/20/2022
cx says the rc compartment is no longer getting cold and the freezer is leaking. rc is 49f. found the refrigerator evaporator is frosted over. Technical Service Pointer #:W11033419 deals with this issue. ran test 128 and found 2.0.0.0; ordrng 1 W11332011 (control) and 1 W10815735 (evaporator cover) and 1 W10918848 (orion) and 1 W10908836 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chester, VA 23831
John P.
Job Details: 07/20/2022
CX complaint unit not drying dishes checked unit found wire not seated on heater seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/20/2022
not same fridge updated model and sn overcooling both comppartments found damper not always reponding to door open /closed water in freeer below drawers and temps not matching set temps unit will need drain tube and control but also ordering damper and harness for freezer with thermistor; ordrng 1 W10619951 (drain tube) and 1 WPW10317076 (control) and 1 WPW10594329 (diffuser) and 1 W11524656 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Sykesville, MD 21784
Justin S.
Job Details: 07/20/2022
replaced the main control and the ice maker but the bail arm does not come off the old ice maker and the ui is a pantry ui for a different model. attached pics.; ordrng 1 W11476585 (ui(shows nla)) and 1 WPW10474785 (arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Towson, MD 21204
Alexander D.
Job Details: 07/20/2022
"cx complaint frosting in fz, cx said opening fz door never felt right from day 1. cx pointed out that left side of fz door pops open when closing rc door. found bottom basket not in straight and sitting on rack shaft. realigned basket and tested. door now opens and closes much smoother and doesnt pop open on left side anymore. cx said they took the basket out and put it back in several times to troubleshoot frost. cx agrees door opens and closes much smoother than it ever did. advised cx to make sure that they open fz from center of handle and showed cx how tracks can get crooked if they pull from side of handle leaving a gap in door. cx understands. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Eric W.
Job Details: 07/20/2022
cx complant of unit not cooling cut into system no r600 in unit installed coupler and vacumed unit down no leaks found it held vacume for 10 min put dye in unit and filled 2.2 oz r600 and unit started to cool and making good pressure told cx to keep eye on unit
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/20/2022
"Confirmed cx complaint unit leaking, confirmed heater failure, metal bushing completely corroded. Replaced with updated part, calibrated unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Baltimore, MD 21211
Keith H.
Job Details: 07/20/2022
cx complaint is unit doesnt always drain inspected unit and found that unit is stacked. i put into diagnostics found f8e1 for long fill i ran test and it drained ..did a drain and spin and it drained. ran rinse and spin and it drained...in order to observe drain pump will need 2 techs for stacked unit; saved tckt
We serviced a
WHIRLPOOL RANGE
Model KDRU767VSS01
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2022
"The new control took out the transoformer and ui on unit.. the control had correct part number , but the pins were slightly too short damaging other components were powering on .. i did try to put old control back in when first noticing units dispaly wasnt coming on , then unit smoked from transformer .. kept the power off in meantime due to electrical smoke . needs ui, control and transformer.. pics on sd of different controls; ordrng 1 wpw10496836 (control) and 1 wpw10533029 (ui) and 1 9762885 (transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM01
Near Bel Air, MD 21015
Neil H.
Job Details: 07/20/2022
cx complaint split in the ice bin ordering bin.; ordrng 1 WPW10558424 (ice-contnr)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20009
Samuel R.
Job Details: 07/20/2022
replaced parts and tested unit.unit is now working properly
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Washington, DC 20010
Samuel R.
Job Details: 07/20/2022
cx complaint unit is sparking.inspected unit and found unit to work at times and sometimes just spark randomly.also found unit control to barely respond.have to hit certain buttons hard so it register button.unit will need a spark module and main control WPW10556708 0 tribles and whirlpool; ordrng 1 WPW10556708 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/20/2022
"installed board and tested unit. unit made a loud electrical zapping noise and did not heat. took unit down and tested again. found transformer is still not getting voltage. called techline, they had me check voltage at 4903 relay. relay has 120vac in stand by, voltage drops out when unit starts running. found transformer is now getting 120vac, still no heat. replaced mag with VS part and tested again. unit is now working as designed.; ordrng 1 WPW10693025 (magnetron), used 1 WPW10693025 (magnetron) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Wintergreen Resort, VA 22967
Kyle A.
Job Details: 07/20/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Ashburn, VA 20148
Ezra M.
Job Details: 07/20/2022
"mw cooktop light not shutting off, tried new bulb, verified incandescent. triac shorted on control board, unit will need new control.; ordrng 1 W11182110 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sterling, VA 20164
Ezra M.
Job Details: 07/20/2022
"food freezing in rc. ran test 3, damper much louder than normal. replaced damper, retested, working properly. also advised cust how airflow works, to keep vent and back of shelves clear."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Faber, VA 22938
Kyle A.
Job Details: 07/20/2022
Sr#7734153400Cx complaint of unit dancing and loud banging. Did confirm new suspension is having the drum sit way to high. Called techline and they agree. Will need to return with new suspension.; ordrng 1 W11130356 (Suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Washington, DC 20009
Samuel R.
Job Details: 07/20/2022
cx complaint unit is leaking.inspected unit and found unit drain clogged.removed all ice and cleared draintube and unit is now draining
We serviced a
WHIRLPOOL ICE MAKER
Model WRS588FIHV00
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/20/2022
"cx complaint no ice, checked unit found br and w wires seperated on lower fc door at hinge, advised cx to contact office upon delivery.; ordrng 1 LW11038917 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Abbottstown, PA 17301
Bernard M.
Job Details: 07/20/2022
Cx complaint unit won't start. When arrived restored power and door unloccked with clothes and water inside. Water was leaking below unit from torn bellow. Drain pump came on but wasn't removing water. Entered diag and found error code F8E1 long fill. Cx stated unit would take awhile to fill before washing. Removed water inside basket and instructed cx to not use. Ordering valves and will use bellow and drain pump on return. Once approved contact cx to reschedule; ordrng 1 W11316255 (hot inlet valve) and 1 W11316256 (cold inlet valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM2
Near Baltimore, MD 21210
Alexander D.
Job Details: 07/20/2022
"replaced icemaker. tested unit, still no water coming into icemaker. cycled icemaker again to test voltage to valve but this time water started spraying all over the place when it filled. found ice in fill tube. removed ice and tested. icemaker filled correctly this time. advised cx that sometimes fill tube can freeze up from inactivity or it could mean valve is seeping. advised cx to monitor and call back if issue persists. if cx calls back, send tech with valve(WP12544124)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Centreville, VA 20121
Carl R.
Job Details: 07/20/2022
"A very annoying grinding noise midway thru a cycle. Turned drum by hand, no noise heard. Run unit on time dry at 40 min. Cx says at half way point it will start making load noise. Heard noise from drier. Seams to be the belt slapping against the drum. Ordering belt and pulley.; ordrng 1 W10837240 (Pulley) and 1 661570V (Belt)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 07/20/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model KODE307ESS05
Near Arlington, VA 22207
David J.
Job Details: 07/20/2022
Cx complaint unit has no power have tried tripping the breaker multiple times and does not work. Inspected unit and found had zero power looking at the UI. Could not get anything to work. Began to take apart unit and after I removed the UI I check power coming out of the ui power cable which I had .667vac. At that point I had shut the power off to unit and plugged in new UI and we had power. Put into diagnostic mode and found two error codes F6E6 and F6E9 which both state losing communication to the control board. Clear error codes and tested unit at 350 degrees. When unit go to about 300 degrees the unit cut off again. Unit did not trip breaker it just shut off. I then inspected the the main power wires at the conduit box and had no burnt wires. Reset power and ui came back on. Check for errors and had the same error codes. Unit is going to need a new oven control boards. Unit does also have a light bulb out on top oven that needs to be replaced. Ordering parts for return visit. ; ordrng 1 Wpw10472384 (Bulb for oven) and 1 W11179310 (Oven control board) and 1 W10801665 (Control board w/ power supply)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/20/2022
Cx complaint of poor cooling. Did confirm frozen evap due to unit not defrosting. Units thermistor is reading around 34f while being frozen in a block of ice also found heater not recieving power while in diagnostic.; ordrng 1 W11546681 (Harness) and 1 W11546690 (Control)
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Washington, DC 20005
Shawn D.
Job Details: 07/20/2022
"replaced latch then tested, lid now closes all the way and locks. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Arlington, VA 22205
David J.
Job Details: 07/20/2022
"Cx complaint bottom rack is not getting clean. Inspected unit and found no error codes again. Used clear door and ran a normal cycle. Watched the unit switch between all 4 sprayers in the right order. Water was also getting hot. Asked Cx when they start the dishwasher how they start it. Cx stated they press start,start which triggers the pro wash. Using clear door again ran the unit on prowash. Unit went through all 4 sprayers perfectly. After words unit drained water and at about 2.3hrs. Water filled back in unit and dispenser door popped open. Unit is working as designed. Cx is going to try different soap and normal wash and see what happens. Unit is working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 07/20/2022
"CX complaint: loose door handle. Tested and verified complaint. I tightened the door handle, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/20/2022
met foreman on site informed there isnt and documents when brought as a purcahse ordernew construction house not yet sold he called whirplpool and wasnt happy wwith the asnwers spoke with office informed it would have to be built as a one stop program ticket to be covered installed water unable to test no power cord oniste unable to reach foreman who left after speaking with whirlpool unit has damage to door and also kickplate and screws W11545318 W11416371 2-W11545329; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near ,
Jonathon C.
Job Details: 07/20/2022
"cx complaint, cracked liner. repaired with liner repair kit. unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21218
Keith H.
Job Details: 07/20/2022
repalced dispenser and all other parts ordered and unit still leaked . i found the unit leaning forward becasue of floor and feet not raisesd so i leveled unit tested it multple times and unit no longer leaks
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Chesterfield, VA 23832
John P.
Job Details: 07/20/2022
"Upon arrival CX declined service, stated they had bought extended warranty from home Depot advised CX to get in touch with home Depot"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Centreville, VA 20121
Carl R.
Job Details: 07/20/2022
Washer sounds like it is jumping through the cycles (banging noises). No fault codes found in unit. DID A self run test on unit. Nothing happened. Put unit in drain and spin to see if basket sway is the problem. Water valve calling for water is making pipes bamg in the walls. Unit working properly. No parts needed.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC0
Near Bristow, VA 20136
Carl R.
Job Details: 07/20/2022
Error Messages EE01 and F09.removed lid and checked connector at j17. J17 connector is tight. Did a drain pump test. Can hear drain pump not pushing out water. No blockage at hose. Removed water and drain pump. Drain pump not functioning. Needs new drain pump. Installed new drain pump. Test for leaks no leaks. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Virginia Beach, VA 23452
Branden R.
Job Details: 07/20/2022
"cx complaint unit not cooling in fridge , checked unit and found evap fan not turning , disassembled unit and checked for proper vac to fan all connetions checked good evap fan has lose connetion where fan plugs into unit will need a new evap fan for repair ordering all parts for repair .; ordrng 1 WPW10128551 (evap fan) and 1 W10121318 (grommet) and 1 W10121318 (clip) and 1 WPW10167023 (shroud) and 1 WP2169142 (evap fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Ocean City, MD 21842
Andrew W.
Job Details: 07/20/2022
Cx complaint is frost build up in the freezer. inspected and verified complaint. found top right corner section of the fc gasket not sealing properly. cleared frost build up in freezer and heated gasket to reseal. door now seals properly and unit is working as designed. cx paid $120 service call. job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Nokesville, VA 20181
Carl R.
Job Details: 07/20/2022
"Detergent Dispenser Lid will not Opern or Close - Dishwasher. Opened door, removed lower rack. Removed door skin, used flat head to remove dispenser. Installed new dispenser. Removed 2 plastic fasteners and removed original heater element. Installed new heater element and 2 plastic fasteners. Put unit back underneath counter top, checked unit for leaks, no leaks found. Used dispenser and heater element. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/20/2022
"cx complaint my side by side fridge makes a loud humming noise, the center pillar gets very hot to touch, . . . checked unit found 38 in fridge and 2 in freezer , checked all major componets and found condensor fan not running , checked and found wire not fully seated in connetor , reseated and checked all connetions . all fans and compressor is now running . unit is running as designed ."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Portsmouth, VA 23703
Carl A.
Job Details: 07/20/2022
"cx complaint of terminal block melted,confrimed terminal block metled called saftey spoke with Kent,replaced wire harness as damaged was to far up on harness to repairs ,replaced harness tested unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Camp Hill, PA 17011
Fred G.
Job Details: 07/20/2022
"cx complaint right side upper rack adjuster is broken. inspected unit and and found right side upper rack adjuster is broken and doesnt stay in the slider. also notice left side postion clip was missing. qouted cx for both parts installed and cx accepted repair ordering 1 (WPW10546503), 1 (WPW10195840). charged cx $321.29. cx paid in full. i did make sure right side adjuster does come apart easily. called TC (1536989855) to get part Xparted. part will be shipped to office with a PO of the CX PO #; ordrng 1 WPW10195840 (positioner) and 1 WPW10546503 (adjuster)"
We serviced a
WHIRLPOOL STACKABLE
Model WFC7500VW2
Near Alexandria, VA 22314
Christian C.
Job Details: 07/20/2022
Cx complaint unit is not spinning as fast as it used to. Inspected unit ran universal test mode. No issues. Power cycled unit. Put in 2 towels from cx and did a rise and spin. No issues. Unit spun at max speed. Cx paid for service call.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Seaford, DE 19973
Michael E.
Job Details: 07/20/2022
location opens at 10am; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20008
Samuel R.
Job Details: 07/20/2022
"cx complaint unit is not working.inspected unit and got error codes f7e1,fae3, fae2, and f9e1.rand service test and unit motor woudl not unction.also found unit element to have copper bushings.also vent fn would not work.unit will need motor , element and vent fan W11414073 8 tribles; ordrng 1 W11414073 (fan)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Baltimore, MD 21215
Alexander D.
Job Details: 07/20/2022
"replaced control, tested unit. unit is now working properly. found dead roaches on control. sprayed roach spray on control and double bagged it inside the box."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Harrisburg, PA 17111
Justin L.
Job Details: 07/20/2022
"Cx complaint unit not cleaning clothes. Was able to access unit and found f7e1 error. Ran diagnostic and found unit to fill, lock and drain and make noise like its spinning but not move. Checked under unit and found that the splutch nut backed off and the pulley was grinding through the shield and had caused belt to come off and get jammed in the motor pulley and melt. Will need parts for repair all of which are in stock so setting return for Fri 7/22/22; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11409708 (shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/20/2022
"Installed control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23454
Justin W.
Job Details: 07/20/2022
"replaced control, actuator. calibrated and tested unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Seaford, VA 23696
Lucas R.
Job Details: 07/20/2022
"replaced valve and unit harness, tested, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Tanner B.
Job Details: 07/20/2022
Installed interlock switches and MW appliance manager. tested unit. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/20/2022
"cx complaint, broken adjusters. replaced adjusters per pre-id. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Alexandria, VA 22301
Christian C.
Job Details: 07/20/2022
Cx complaint unit RC evap is rusting. Inspected unit found RC evap drip pan rusted. Found mastic tape eroded and parts of it on the RC evap. Copper tubing corroded as well. Evap fan working well. Needs SS repair 3 count. Cx paid for service call.; ordrng 1 WPW10643261 (RC evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 W11506635 (coupler)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/20/2022
No additional parts are needed. Capacitor failed due to the oil from the gearcase.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22203
David J.
Job Details: 07/20/2022
Cx complaint heating element service pointer. Inspected unit and found brass fittings on heating element. Removed unit and replaced with new elements. Re installed unit and tested unit. Found no leaks and water started to heat. Unit is now working as intended.
We serviced a
WHIRLPOOL FREEZER
Model GI7FVCXXY01
Near Baltimore, MD 21228
Robert L.
Job Details: 07/20/2022
"installed drip pan per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/20/2022
ice build up at bottom of icemaker test 57 passed fill test good not the entire bin freezing but ice on bottom of icebin found ice door gasket in up right not seating against door ordering ice door ice maker and vavle gaskets to fridge section properly seated ice chute closing correctly after paddle is pressed; ordrng 1 W11268536 (ice door) and 1 W11579560 (icemaker) and 1 W11482383 (dual valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Portsmouth, VA 23701
Branden R.
Job Details: 07/20/2022
"cx complaint needs glass on oven door replaced. physical damage exist. checked unit found badly damged door on unit , checked over unit , unit will need whole new door for repair along with glass , ordering all parts for door rebuild , ordering new handle too sense handle on unit is bent . ordering all part for repair to be done .; ordrng 1 WP9761344 (liner door) and 1 W11399628 (glass door) and 1 9761501 (RETAINER) and 1 WPW10409946 (door) and 1 WPW10031790 (screw) and 3 WP355214 (screw)s and 1 W10761014 (door trim) and 1 WPW10299225 (hinge) and 1 WPW10299227 (hinge) and 1 WPW10310922 (door vent) and 1 W11398742 (handle) and 1 W11502236 (door strip) and 1 W11178521 (nametag)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAAB
Near Washington, DC 20036
Shawn D.
Job Details: 07/20/2022
replaced door latch then tested unit started and runs and sounds good. collected for labor unit is good
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/20/2022
"cx complaint of unit not finshing cycle,checked unit to find the following error codes F3E1,checked unit to find that the pressure hose kinked,reajust pressure hose tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 07/20/2022
cx complaint doors where off fc door higher leveled doors and cycled ice maker tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVSS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/20/2022
"cx complaint ice and water doesnt dispense, when paddles pressed no light or display activation, initial thought ui but tested with new paddles and worked replaced both paddles from pre-id, tested all ops ok, collected $420.98 visa cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Henrico, VA 23231
Chris B.
Job Details: 07/20/2022
cx compliant unit leaks water from door inspecetd unit confiremed cx complaint found two screws to be stripped on dispencer on right side unit willn need dispencer and inner door; ordrng 1 WPW10671905 (dispencer) and 1 WPW10254545 (gasket) and 1 W11612333 (inner door)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2022
"Cc the unit inlet cover melting . informed cx that oil can do this. cx ordering cover themselves , job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Richmond, VA 23234
John P.
Job Details: 07/20/2022
Repaired unit tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2022
Cc the unit wouldnt start. found blown start cap; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Richmond, VA 23235
John P.
Job Details: 07/20/2022
"CX complaint unit had stopped cooling everything in freezer was thawed on arival unit was running possible issue with control CX was unable to provide more details, ordering control and sensor; ordrng 1 W11496884 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Burnie, MD 21061
Eric W.
Job Details: 07/20/2022
cx complant of noise in unit found the new damper that was installed is making alot of noise need new damper; ordrng 1 W11236851 (damper)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Richmond, VA 23236
Joseph D.
Job Details: 07/20/2022
replaced cracked/faulty lid and levelled unit. working properly. no errors codes or complaints.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Earleville, MD 21919
Alexander W.
Job Details: 07/20/2022
"Cx stated unit not cooling inspected tested and verified cx complaint installed parts per previous diag tested unit , unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Richmond, VA 23235
Joseph D.
Job Details: 07/20/2022
"cx complaint of unit being loud and not spinning properly. confirmed complaint, unit with weaked or smaged suspension. tub riding front of unit with legs extended. mjust replace suspension please.; ordrng 1 W11396716 (dampers)"
We serviced a
JENN-AIR HOOD
Model JXW9048HP4
Near Woodbine, MD 21797
Justin S.
Job Details: 07/20/2022
cx says the damper is making noise when the wind blows. they have an hvac company coming tomorrow to check the house pressure switch. cx has a roof mounted exhaust. there is no wind today and i can hear the damper opening and closing good. left messages with the office about this unit.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Forest Hill, MD 21050
Neil H.
Job Details: 07/20/2022
cx complaint fc and top rc lights out replaced the fc lights unit checked good no errors in dia and tested mode cycled properly no issue 371.87 collected; used 1 W10695459 (module) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW7000XW2
Near Fairfax, VA 22030
Richard B.
Job Details: 07/20/2022
"CX complant , Long drain error code. Inspected unit and found f9e1 error code. Washer is tight up against a wall and wont lean back and in a drain pan, Will need two techs to access drain pump and clean out filter or replace pump. TWO TECH , CX paid in full. RB"
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Phoenix, MD 21131
Neil H.
Job Details: 07/20/2022
replaced the orfices in rf burner checked good now and replaced the left oven u.i. and now the oven working before the u.i. would just beep and not engage to bake option.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Orrstown, PA 17244
Andrew S.
Job Details: 07/20/2022
Cx complaint is that the unit is frosting in the FC again. Upon arrival I found that the unit was unplugged and the FC door was open. I removed the control and tested the thermistor circuit and the heating circuit and found that the THermistor was reading 2.58 K Ohms and the heater circuit was reading 88.7 Ohms. I am ordering the control. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Phoenix, MD 21131
Neil H.
Job Details: 07/20/2022
replaced the lower harness still f7e7 and basket not moving called tech line told to reorder the control and console 7733886542replaced console first than if still issue acu next.; ordrng 1 W11478526 (PANEL-UI) and 1 W11419171 (Whirlpool Washer Control Board) and 1 W11614635 (FILTER)
We serviced a
N/A N/A
Model GEW9250PW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/20/2022
Cx complaint is that the unit is not spinning. Upon arrival I foudn that the drum is bound up and will not turn. I removed the kick plate and the blower cover and found that a sock had made it to the blower and gotten jammed. I removed the debris and the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chesapeake, VA 23321
Carl A.
Job Details: 07/20/2022
"cx complaint of unit not making ice, took temps of 0 in ff,35 in ffc,12 in ice bin,ran tested 56 E0,ran test 57 harvest .ran tested 58 temp warmer then harvest temp,ran fill hear and confrimed fill,aslo checked optics, was advise to drop temp to -5 in freezer tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newville, PA 17241
Andrew S.
Job Details: 07/20/2022
Cx complaint is that the unit is not cleaning the dishes on the top rack. Upon arrival I found no error codes. I found that the unit is spraying but the upper arm is not moving. I removed the spray arm and found debris in the jets of the spray arm. I was able to remove the debris and then tested the unit. It is now spraying as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KBFC42FTS08
Near Washington, DC 20007
Roberto I.
Job Details: 07/20/2022
"Cx complaint water leaking from freezer.Inspected freezer, found clogged drain and ice on the bottom. Removed ice, unclogged and then tested drain. Unit good to go."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM4
Near Virginia Beach, VA 23452
Carl A.
Job Details: 07/20/2022
wrong parts were sent as the metal rails are needed and the whole case for water fliter houseing needed for repairs reordering all parts needed; ordrng 1 WP67006331 (Refrigerator Water Filter Lid) and 2 WPW10120018 (Refrigerator Freezer Drawer Slide Rail)s
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Washington, DC 20016
Samuel R.
Job Details: 07/20/2022
cx complaint unit is not heating.inspected unit and found unit getting 240v and having good air flow.got error codes f4e4 and f3e6.tco is open.unit will need a new tco kit and moisture sensor harness WPW10298258 26 tribles will also need a 2nd tech due to unit being stacked and have to pull out to make reapir; ordrng 1 WPW10298258 (harness) and 1 2ndtech (2nd tech)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Carl A.
Job Details: 07/20/2022
"cx complaint of unit shuttting down was unable to duplicate,took temp readings of 0 in ff,38 in ffc,found water in bottom of ffc found that the drip pan bow ordering parts needed S-Code to cover Labor only: S16360 evap fan failing break down as follows1/W11087438,1/W11457241service call break down as follows service call 120.00parts 190.84shipping 15.00labor :Labor only: S16360sub total 325.84tax 11.45grand total 337.29deposit 337.29; ordrng 1 W11087438 (Evaporator Fan Motor) and 1 W11457241 (PAN-DRIP)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Lorton, VA 22079
Demonte S.
Job Details: 07/20/2022
Inspected the unit. Found that the cx is saying that the Washer isn't fully Draining the clothes at the end of the cycle. Ran Service Diagnostics on the unit. Error Codes are Free = over sud error. Cleared error codes. Started a Normal cycle. Showed the cx that they are putting to much soap into the unit because no soap was added and there are still suds. Cx is using Pods. Advised that the cx switched to liquid. Unit is working as Designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesapeake, VA 23324
Carl A.
Job Details: 07/20/2022
"cx complaint of unit making a noise,checkedu nit to find no error codes at this time,examed unit further to find that the splutch screw had backed itself off ,reseated splutch tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/20/2022
"cx complaint of non uniform cooling in fridge, did confirm complaint, found damper not shutting when diagnostic mode asked for damper to open shut, replaced damper, frost pattern good, damper now sealing and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrington, DE 19952
Frederick R.
Job Details: 07/20/2022
CX complaint is no cool in rc. Inspected unit and verified cx complaint. Evap frozen over. Pulled cover and found harness defective. Not going into defrost. Ordering evap harness. Cannot reschedule due to part availability; ordrng 1 W11546681 (evap harness)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Glen Allen, VA 23060
John P.
Job Details: 07/20/2022
CX complaint unit not cooling in fresh food compartment or in freezer check the unit found unit low on charge found oil on suction tube on evaporator ordering sealed system repair; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 3ctss (3ct ss)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Spring Grove, PA 17362
Sal R.
Job Details: 07/20/2022
"CX complai t is that the unit is not heating. I found that the utni willeed 1 magnatron (W11391712) and 1 transformer (W11545871). Once the parts are avalible, please have someone form the office call ot set a return date.; ordrng 1 W11391712 (Mag) and 1 W11545871 (trans)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, MD 21209
Alexander D.
Job Details: 07/20/2022
replaced all led modules and made sure theyre all shining inside unit. tested unit. unit is now working properly
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Randallstown, MD 21133
Keith H.
Job Details: 07/20/2022
cx complaint is unit not cooling inspected unit and found the evap heavily overfrosted. will need new defrost control and thermistor 2 count job for defrost; ordrng 1 W11546609 (control)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Roberto I.
Job Details: 07/20/2022
"Cx complaint wet clothes at the end of the cycle only using wrincle control or quick wash.Ran test mode, found no errors. Ran a full test cycle with no issues, the unit spinned to max speed wirth no vibrations or out of balance. Called tech line, spoke to Robert, after a research on this issue he advised that ther is nothing wron g with the unit but it is probably a load related issue. Advised Cx"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bishopville, MD 21813
Frederick R.
Job Details: 07/20/2022
"CX complaint is low ice production. Verified complaint. FOund ice bin lodged into compartment. CX stated that it came like that. Also found dual valve not working properly. Ordering bin, valve and Ice maker . Cannot reschedule due to FBO parts needed for repair.; ordrng 1 W11548535 (valve) and 1 W11185686 (ice-contnr) and 1 W11548540 (ice maker)"