We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/22/2023
"cx complaint of unit niot starting ,checkedu nit to find no error codes at this time ,pulled unit out to find that relays on control board for microwave stuck open ,replaced both control boards and problem still prercies called techline spoke with Robert did checked through out to find problem with interlock switches advise to order door switches with harness; ordrng 1 W11033422 (Interlock Harness)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Crozet, VA 22932
Eric F.
Job Details:
11/22/2023
"Confirmed cx complaint unit not turning. Found belt off of motor mount, found motor pulley mount sheared off of motor. Ordering motor pulley mount, blower wheel, and motor in the event that the mount cannot be removed from previous motor.; ordrng 1 W11549461 (motor) and 1 W10837625 (motor pulley) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/22/2023
Was able to access unit and found new door damaged. Documented damage and reordering the door. Once in cx will check and contact for return; ordrng 1 LW10798950 (rc door stainless)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Red Lion, PA 17356
Drew B.
Job Details:
11/22/2023
cx complaint that unit is going through the cycle and when testing foudn the rotor bolt is completely out and gone which casued the unit to have not strong contact when gearing is spinning to gear down.. the unit will need the following parts for repalcement all in and call to reschd when approved.; ordrng 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W10754448 (clutch)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/22/2023
"CX complains unit is leaking. CX states their floor had water on it after doing wash. ran unit through both diagnostic cycle as well as clean washer cycle to replicate issue, unit shows no signs of leak, however found sink beside unit to be leaking. cx will need to have sink leak addressed by plumber. No further work needed. cx email confirmed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Dillsburg, PA 17019
Fred G.
Job Details:
11/22/2023
cx complaints only making a couple cubes. inspected unit and found Im was installed wrong. feed tube was to short and water was missing funnel. I was able to fix tube and found water pressure to unit was low. advised cx to get plummer. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near York, PA 17403
Drew B.
Job Details:
11/22/2023
cx complaint that unit ns notmaking ice.. wjhen arrived fouind good temps and good fan movements and good door clouser. ... foudn the error code e5 in test 56 ran test 57 and had completed cycle.. ran test 36 great fan air flow and test 45 unit filled with good psi tested the emitters in test 15 reading correctly when changed tis will need a new icemaker for intemrintting failure of home position. call to reschd.; ordrng 1 W11658802 (icemaker spec order)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS06
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/22/2023
"Cx complaint is MW door not closing properly. Tested inspected and verifed complaint. Replaced both hinges, arm, inner door and bulb from previous diagnosis and unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Ellendale, DE 19941
Michael E.
Job Details:
11/22/2023
"CX complaint: not spinning. Tested and verified complaint. F8E1 error code; I found cold valve is not allowing water through. I replaced inlet valve from van stock. Tested unit and it is now working properly. Job is complete; ordrng 1 W11038689 (valve van stock), used 1 W11038689 (VALVE van stock) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Reston, VA 20194
Christian C.
Job Details:
11/22/2023
Cx complaint unit is making a noise whenever compressor is on. Inspected unit found there is a gurgling noise from evap. Called JJ. Advised to turn off unit for about 5 mins adjust drier and plug back in unit. Unit is still making gurgling noise.; ordrng 1 W11578004 (evap) and 1 W11504450 (evap coupler) and 1 W11506619 (evap coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/22/2023
Cx complained the door would fall. Inspected the unit and found bad pads. Installed new pads and tested and the door no longer falls. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/22/2023
Was able to access unit and replace doors. Heated gaskets and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, PA 17404
Drew B.
Job Details:
11/22/2023
replaced all parts and now chcks good and functioning. and allow time to cool.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Barboursville, VA 22923
Kyle A.
Job Details:
11/22/2023
Cx complaint that unit has broken door switch. Did confirm and will need switch for return.; ordrng 1 WP3406108 (Door switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bear, DE 19701
Frederick R.
Job Details:
11/22/2023
Replaced timer per prior techs diagnosis. Tested and the dryer is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near West York, PA 17404
Drew B.
Job Details:
11/22/2023
"cx complaint that unit is to warm in the rc section, when checking ffound like 46 degrees in the rc section and had a milk spoil etx. i found in test 6 the damper to be very loud and doesnt fully open to pull air through.. i found good air flow coming out when i opened myself. and found no signs of defrosting issues on the evap and has good frost patern and fan movemrnt also verified in test 3.. will need the damper WPW10594330 and call when approved in stcok and also recalibrated temps on the tyest 7 to increase colder air to get through untill we return to repair damper.; ordrng 1 WPW10594330 (dmaper)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/22/2023
cx complaint that unit is making loud noise when running and also poor drying times. i found the rollers to be warped in the wheel well and thumping replaced rollers with pre ids. and checked airflow found hose behind dryer pushed back to far and kinking.. i adjusted and checked outsidfe flow at vent and blew out larghe clumps of lint showed cxand now has much better airflpw drying .. unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clinton, MD 20735
Davonte
Job Details:
11/22/2023
cx complained unit wasnt spinning out the water during spin cycle. couldnt confirmed cx complaint after running quick wash cycle. clothes were drain of all water. also cx complaint unit was off balanced and hitting against the side of unit. advised cx not to overload unit with towels and jeans. unit is working as should
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Milford, DE 19963
Michael E.
Job Details:
11/22/2023
"Replaced the gearcase, rotor, stator, clutch and slider as per previous diagnosis. Calibrated, then tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2023
Per previous diag I was able to access and replace the light bulb. i then restored power and verified that the light is functioning. Job complete
We serviced a
KITCHENAID FREEZER
Model KBSN608EBS01
Near Baltimore, MD 21234
Shane M.
Job Details:
11/22/2023
cx complaint the lights are out in rc. could confirmed.replaced w led kit.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/22/2023
"CX complains unit is making loud squeeling noise. Unit is not making any unusal noises on arrival today, did find belt to be very worn and needing replaced. ordering belt to be used on return. Office to schedule return when all parts arrive.; ordrng 1 661570V (belt)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2023
Cx complaint is that the unit made a weird noise and now will not start any cycles. Upon arrival I found an F7E4 basket re-engagment error code as well as an F3E3. I manually ran the spin and found the slider is not engaging the rotor. I accessed the rotor and found that the slider has failed and separated. I quoted the cx for the cost of the repair. Cx paid in full. i was able to access and replace the slider. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID WASHER
Model KDTM404kps1
Near Chantilly, VA 20152
Daniel J.
Job Details:
11/22/2023
cleaning led blinking checked errors f8 e4 overfill f10 e2 error vent and 9-2 for drain motor found white residue in tray ran diag no leaks started pro wash let unit run while empty no leaks or errors raised middle shelf informed person on site no leaks while empty but possible item blcking arm allowing water to be pushed one way
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Milton, DE 19968
Michael E.
Job Details:
11/22/2023
"CX complaint: hissing and whooshing from oven in Bake. Tested and verified complaint. I found the bake and broil are struggling a little to ignite. I adjusted the air shutters, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Huntingtown, MD 20639
David J.
Job Details:
11/22/2023
"F7e7 unable to reach target rpmF7e1 basket speed fault Cx complaint unit would not complete a cycle. Arrived today and inspected unit. Found 2 error codes above. Cleared codes and ran test cycle. Unit fillled, drained, agitated, and spun. No weird noises and completely finished cycle. Checked for error codes again and now have none. Checked under unit. Found no oil and everything was connected. Went to calibrate unit and found capacitor was buzzing. Ordering parts for return visit cx owes 120.00 for labor. Will return when parts arrive.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Motor) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/22/2023
installed parts checksok
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Aldie, VA 20105
Daniel J.
Job Details:
11/22/2023
dishes not dry per service matters ohmed out heated with =in range at 12.6 ohms entered daig with leads on p4-2 and p4-3 during the cycle highest voltage reading at 4.6 vac ordering control not sending correct power to heater showing sp oder; ordrng 1 W11646927 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lorton, VA 22079
Tanner B.
Job Details:
11/22/2023
"Replaced diffuser , tested unit . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/22/2023
"disassembled unit found open wire to ignitor, replaced ignitor with harness, ran calibration on oven 405 362 365 362 404 363 407, avg 376, unit previously bumped up 20 degrees, set back to factory setting, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near ,
Eric F.
Job Details:
11/22/2023
"Installed vent, tested unit, unit still making groaning noise in wash mode. Found primary wash pump making excessive noise. Ordering sump assembley.; ordrng 1 W11416362 (sump assembley)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lewes, DE 19958
Michael E.
Job Details:
11/22/2023
"CX complaint: rumbling sound. Tested and verified complaint. The support rollers sounded a little rough so i replaced those. Tested and still getting rumble. Ordering blower wheel and motor (just in case). Scheduled return visit for 12/1 AM; ordrng 1 WP694089 (wheel) and 1 349241T (support,roller van stock) and 1 279827 (motor!dryer), used 1 349241T (support roller van stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Gordonsville, VA 22942
Kyle A.
Job Details:
11/22/2023
Cx complaint of top icemaker not making ice. Did confirm escuchion and heater are reading open. And fill tube is frozen. Ordering both.; ordrng 1 W11087201 (Heater) and 1 W11637688 (Escutcheon)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM03
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/22/2023
at times error displayed found errors for acu comm with console and stuck button errors and at times no sound replaced console with new console stuck on model for oven unabe to enter diag to change reinstalled old console and ordering new one with control; ordrng 1 w11460596 (console) and 1 W11325784 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Staunton, VA 24401
Danny R.
Job Details:
11/22/2023
installed parts checksok
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUDR204ESB00
Near Vienna, VA 22181
Lloyd B.
Job Details:
11/22/2023
Cx complained the unit did not cool. Inspected the unit and found the compressor is running but the temp in both is room temperature. Unit needs new drier. Sealed system tech required. 2 job count.; ordrng 1 W10163273 (drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/22/2023
Cx complaint unit getting condensation inside. Was able to access unit and found that the gaskets were dislodged. Pressed in and heated to sit but the channels of the door is too wide and gasket continues to fall out. Ordering doors which will ship to cx and they will contact us to set return; ordrng 1 LW10798950 (rc door stainless) and 1 W11178521 (name plate) and 1 LW10798951 (fc door)
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Crownsville, MD 21032
Eric W.
Job Details:
11/22/2023
j19hiv1wpl1.3 cx complant of sparking in unit inspected unit found the bake element is boken unit will need new bake element; ordrng 1 W10779716 (bake element)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodstock, VA 22664
Ezra M.
Job Details:
11/22/2023
"replaced fascia, powered unit up, cleared factory wifi screens, verified m/s info, replaced control, ran calibration and diag cycles. noise during spin cycle. found bolt holding rotor loose, tightened, retested, sounds normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
11/22/2023
Installed new part. All check ok.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
11/22/2023
Cx complaint of unit flame not adjusting. Adjusted valve for customers preference and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
11/22/2023
Customers complaint is moisture on the freezer door gasket. Found there is alot of condensation on the door gasket. Need to order gasket kit.; ordrng 2 w11159728 (gasket kit)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Louisa, VA 23093
Kyle A.
Job Details:
11/22/2023
Changed parts after blowing out unit with nitro and liquid 134. Unit rc evap keeps restricting and im running out of cap tube. Called techline and they says unit is unrepairable and are sending it to review.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Little River, SC 29566
Paul F.
Job Details:
11/22/2023
"Installed new part and found it still not working, Found no power going to the spark module from the main bake relay on the main board. NTO main control.; ordrng 1 W11159621 (Main control)"
We serviced a
KITCHENAID OVEN
Model KSDG950ESS6
Near Springfield, VA 22150
Leon
Job Details:
11/22/2023
Replace the ribbon cable and the control board tested the unit unit heated with no error codes.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Conway, SC 29526
Paul F.
Job Details:
11/22/2023
Customer complaint is unit dos not run. Found gearcase is locked up. NTO gearcase and cam.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near La Plata, MD 20646
Shane B.
Job Details:
11/22/2023
installed ordered part. restored power and turned water back on. tested dispensor. unit is working as designed.
We serviced a
WHIRLPOOL STACKABLE
Model CET9100GQ0
Near Loris, SC 29569
Paul F.
Job Details:
11/22/2023
Installed new part. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Staunton, VA 24401
Eric F.
Job Details:
11/22/2023
"Confirmed cx complaint unit not closing properly. Found door not closing flush with cabinet, door sliightly warped. Reinstalled doorto make it close flush with cabinet, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Norfolk, VA 23513
Carl A.
Job Details:
11/22/2023
"cx complaint of unit not opeing and not draining,checked unit to find no error codes at this tiime,unopn futher inspection found that the drain pump had debries in removed debries from pump tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Laurel, MD 20707
Alexander D.
Job Details:
11/22/2023
"replaced pulley and rollers from dryer repair kit. pulley didnt come with the arm and only had 4 rollers, replaced the worst rollers, front middle roller still original. found pulley bearings blew out. tested unit, sounds much better but still making a squeaking noise. sounds its coming from middle where pulley is, not the front or back. also one of the new front rollers didnt spin freely. also noticed there was a draft coming in from vent causing some rust on things. ordering pulley asm that comes with arm and a roller for front middle and roller shafts. parts in stock. scheduled return visit for 11/30; ordrng 1 W10837240 (pulley with arm) and 3 WPW10314173 (rollers)s and 3 WPW10359271 (roller shaft)s"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Gardners, PA 17324
Fred G.
Job Details:
11/22/2023
"cx complaint units bake wont light. inspected unit and found spark module sparks but no ignition. I found ignitor has 122vac. I found gas valve comes on and I can smell gas. ordering bake ignitor, screws and a bake burner.; ordrng 1 WPW10324262 (bake ignitor) and 2 W11233072 (screws)s and 1 W10764654 (bake burner)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chesterfield, VA 23838
Joseph D.
Job Details:
11/22/2023
Found unit with splash over from faulty tub ring replace faulty tub ring in unit no longer leaking working as designed
We serviced a
KITCHENAID RANGE
Model KFGG500EBS7
Near Fairfax, VA 22032
Tanner B.
Job Details:
11/22/2023
"Door not sealing fully , unit needs door liner, outer door , hinges , gasket and spacer ..; ordrng 1 W10902192 (liner) and 2 W11162113 (hinges)s and 1 W11084232 (outer door) and 1 W11562931 (seal) and 1 W10877054 (spacer) and 1 W11169708 (screw)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waldorf, MD 20603
Shane B.
Job Details:
11/22/2023
"cx complaint is the door on the unit rusting. confirmed complaint. door is rusted around the UI panel and at the bottom of the door. took multiple pictures. explained rust is not normally covered after 30 days. saw no signs of abuse, unit and kitchen are clean and house is temp controlled. called tradecare to see if they would authorize the repair. they said beings rust is not caused by the cx it will be covered by warrenty. ordering door panel. schedule when part is available.; ordrng 1 W11659651 (door panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/22/2023
"installed glide, gasket and ice pan. doors closing and sealing properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Clifton, VA 20124
Tanner B.
Job Details:
11/22/2023
"Installed new inverter, verified compressor now running.. evacuated system, pressurized system w/ 140psi .. leak checked w/ bubbles .. vac unit down for about 15mins , refilled unit .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2023
Cx complaint is that the unit is making ice but it is not dispensing. Upon arrival I found that the paddle is responsive but the auger is not activating. I inspected the harness and found that the door harness has 2 wires that have failed and separated. I am ordering the FC door. I am also ordering a 2nd tech to assist in installing the new door. I informed the cx that the door will ship directly to them. They will insoect and inform the office when the door arrives.; ordrng 1 LW11037733 (FC Door) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Woodbine, MD 21797
Justin S.
Job Details:
11/22/2023
the cx says the bracket keeps falling off. found the lower trim is coming apart. the unit needs the lower trim pieces. cx showed me the unit is within 30 days; ordrng 1 W11186652 (bracket) and 1 W11235482 (vent)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Monrovia, MD 21770
Justin S.
Job Details:
11/22/2023
there is a drain pipe now installed for the unit. replaced the parts and ran the diagnostic cycle. the unit is filling draining agitating and spinning good. the new drain pipe is not installed great and leaks and was left loose so tried to secure the drain hose as best as possible.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2023
CX complaint DW control some selections ( NORMAL cycle etc ) are not working. Replaced control. Ran test wash/ Display test & buttons all work. Test wash complete. Start NORMAL cycle & unit is advancing > JJ
We serviced a
KITCHENAID COOKTOP
Model KECD867XBL02
Near Newark, DE 19713
Frederick R.
Job Details:
11/22/2023
CX complaint is cooktop buzzing. Inspect/tested and found right rear infinite switch is bad. Quoted CX $496.01. CX wants to think about it and talk with her husband before deciding. Switch part#WPW10234425 if CX decides to go through with it. Paid $139 SC fee. Balance will be $357.01. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Newport News, VA 23601
Justin W.
Job Details:
11/22/2023
cx complaint lid splitting. confirmed complaint. checked unit to find left side of lid splitting. ordering lid to complete repair. removed left hinge and screws. cx placed in bag and taped to unit for return visit.; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2023
replaced ice maker and tested in test 120. ice maker completed harvest and fill. unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Hampstead, MD 21074
Brian R.
Job Details:
11/22/2023
replaced door and turned ice maker back on and went over unit. unit checks. advised cx with doors off and unit open it will take some time for temps to get in range and ice to melt. job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/22/2023
cx complaint the unit is not lighting up. checked the unit and found that the oven lights are not working. unit needs new lights and and a second tech to resolve the issue. will return once the parts come in.; ordrng 2 W11292252 (light-oven)s
We serviced a
MAYTAG REFRIGERATOR
Model MVWX655DW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2023
replaced parts ordered. tested unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Great Falls, VA 22066
Christian C.
Job Details:
11/22/2023
"Installed evap harness, and RC thermistor. Defrosted evap. Set temps to recommended."
We serviced a
JENNAIR RANGE
Model JDRP436HM01
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
11/22/2023
range right front and left front burners slow to igniting at first found debris in right front and both are sparking and getting gas ordering burner heads and caps; ordrng 2 W10891987 (burner head)s and 1 W11121392 (burner caps)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Arlington, VA 22201
Jason A.
Job Details:
11/22/2023
CX complaint DW leak. Replaced sump assym & document floor & cabinet damage. Ran test wash. Console is non-responsive & LEDs are dim or blank. See SDpics. F9 diverter error code & F2E1 stuck key. Seal is torn & allowing steam & hot air into console. Reseat seal & was able to run test wash. Cleared error code. Start NORMAL CYCLE.Unit is advancing. NO LEAKS. Left original sump assym with CX > JJ; ordrng 1 W10901795 (console UI) and 1 W11213719 (seal)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23235
Chris B.
Job Details:
11/21/2023
cx comp unit will not wash dishes insp unit conf cx c omp find f4e3 stored motor failure and f7e1 heater error found when in test mode after unit has filled when open and closed door can feel shimmy but not pump unit will need sump to complete repair cx satted she had to leave for babysitter reason i could not install sump collected cx 257.49 sump W11025157 and 15.45 tax
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near ,
Shawn D.
Job Details:
11/21/2023
"cx complaint unit is leaking said she thought is was coming from sump pump that was just fixed and rpelaced but ran loads and had water under unit. i inspected unit then checked for errors and had none, service cycle completed with no leakssump pump hole filling up. i then ran clean wahser and let washer fill up high and drain it and hole for sump was about to overflow so unpliugged and showed cx sump pump is still having issues and will be calling company back to fix. i did adjust rear panel is was rattling and i told cx if still having issues after sump pump gets fixed to call us back. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23235
Chris B.
Job Details:
11/21/2023
cx comp unit will not lock lid insp unit conf cx comp found latch not catching door unit will need catch to complete repair; ordrng 1 W11670519 (latch)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/21/2023
"cx complaint of unit displaying error code LF,checked unit to ffind the folowing error codes F0E3,F7E5,F8E1,F2E1,inspected unit futher to find that the water vavles had internal failed,also that door not locking due to hinges pushiing lid up ,also found play in agatior as well as oil leaking from gear case ordering parts needed for repairs; ordrng 1 W11256781 (lid) and 1 W11165546 (valve) and 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Motor Stator) and 1 W10734521 (slider) and 1 WP8563965 (Lid Left Hinge) and 1 WP8572974 (lid hinge)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Chesterfield, VA 23838
John P.
Job Details:
11/21/2023
Installed support tested working as designed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Stafford, VA 22554
Tanner B.
Job Details:
11/21/2023
"Installed new lower, belt and clutch . tested unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found cx isn't loading unit properly cx states she was washing sheets and they kept balling up and causing a off balance load educated cx on proper loading and usage tips unit is working properly educated on on proper use charged 139.00 for service call
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/21/2023
"cx complaint unit beeping and will not completre cycle, checked unit, unit displaying 10-1 vent wax motor fault, 8-2 inlet valve electrical fault, 8-4 float switch reading open, and 4-2 heater open. checked heater, heater reading open, wax motor reading out of range, come to find defective valve, replaced valve, float switch is good, raised front feet, called techline, spoke with chris. ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11410066 (control) and 1 W11412300 (dispenser) and 1 W11649995 (vent motor) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details:
11/21/2023
Removed and replaced stripped filter fill tube tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Norfolk, VA 23502
Zachery R.
Job Details:
11/21/2023
"cx complaint warm rc, checked unit, fc at 0 degrees, rc at 44 degrees, come to find airflow blocked by ice build, due to unit not being leveled. cleared frost build and leveled unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Henrico, VA 23294
Thomas B.
Job Details:
11/21/2023
Cx complaint unit is not working properly inspected unit found cx is not balancing loads properly cx had example load she had done found the clothing Very Absorbent educated cx on proper use and care tips for loading educated on proper weight balance ran error codes one for off balance load ran auto test passed without issue ran recalibration cycle unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Clinton, MD 20735
Shane B.
Job Details:
11/21/2023
"cx complaint is the unit freezing food in the RC section again. cx said it worked for a month or so then they had to change temp settings to warmest in both sections to get unit to stop freezing food. when i arrived unit was set to warmest in both sections. my prob shows 40/2. compressor is pulling .70amps. called techline. they said the amp draw is low, may be a sealed system issue. they had me check frost pattern, it looks weak in middle and top. we checked thermistors at the board. found them in spec. they advised unit could have the beginnings of a SS issue as well. ordering compressor and evap. parts and labotr covered fo r5 yrars. cx paid service call.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Moseley, VA 23139
Joseph D.
Job Details:
11/21/2023
Replaced switch and unit now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
cx complaint criper shelf falling out. check unit found wheels not gaiding. slef defectiv order parts; ordrng 2 W11243759 (shelf-glas)s and 2 WPW10346891 (slide)s and 2 WPW10346890cx (slide)s and 2 W11257202 (pan)s and 2 WPW10396909 (front-pan)s and 4 WP8281136 (screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/21/2023
cx complaint the unit touch panel isnt working properly. could confirmed. cannot get normal to activate. replaced console. unit workn properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
"replaced all parts ordered, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Washington, DC 20002
Samuel R.
Job Details:
11/21/2023
cx complaint unit is not cooling.inspected unit and could confirm.found evap and condensor fan running.found compressor to be running aswell but would turn on and off at times.amp draw was 0.66 while compressor is running which is off from what amp draw should be. will order compressor.WPW10507886; ordrng 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/21/2023
unit has a locked up compressor will need compressor replaced; ordrng 1 W11614224 (compressor) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Christian C.
Job Details:
11/21/2023
Cx complaint unit door falls without resistence. Inspected unit found left hinge defective. Installed new hinge. Tested door no issues.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Newport News, VA 23602
Orbie
Job Details:
11/21/2023
cx complaint unit not draining. verified complaint. found drain pump humming but not spinning. replaced drain pump. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Bethesda, MD 20814
Israel R.
Job Details:
11/21/2023
"Customer complaint units door are making noises when open. Mostly the RC door. I found the top hinge has lubricant but the middle and bottom hinge does not. I applied lub and tested. Unit is quite unit is back to normal operations.; ordrng 1 W10331031 (Lubricant Ir VS), used 1 W10331031 (Lubricant IR VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRTX5028Pb00
Near Reading, PA 19609
Justin L.
Job Details:
11/21/2023
Was able to access unit and replace parts. Heated gasket to fit unit. Found that there is still a gap at the corner of the cabinet at the center bar. Used a flat edge to verify gap is due to the chasis of the unit. spoke to Drew. unit is being sent for review for exchange and whirlpool will reach out for next steps no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Enola, PA 17025
Cody H.
Job Details:
11/21/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reading, PA 19610
Justin L.
Job Details:
11/21/2023
"Cx complaint unit doesnt always drain and shows f9e1. Was able to access unit and found F2E1 error saved but all buttons passed. Ran through autotest and found it filled, agitated and spun. Unit drained but kept stalling out to to bad impellar. Also possible pressure switch issue so will need control as well. Once approved and in office will need to set return; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
11/21/2023
"Cs unit is showing error message H2O, confirmed complaint. I found the wiring harness has frayed on multiple spot, including the drain pump. Unit needs a wiring harness, ordering harness.; ordrng 1 W11590537 (main harness.)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/21/2023
"cx complaint unit not heating evenly, checked unit no error codes, heated 2 cups of water at 70 degrees for 1 min. water heated to 115 degrees, power supply to unit dropped to 118 at outlet, called techline spoke with chris advised that output was sufficient, unit works as designed, referred cx to customer service."
We serviced a
KITCHENAID DISHWASHER
Model KBTM384EBS1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/21/2023
"cx complaint broke glass in unit, needed all glass pieces cleaned out unit, i did so, cleaned unit. cx paid svc by card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS0
Near Centreville, VA 20120
Richard B.
Job Details:
11/21/2023
"CX complant. No ice and loosing cooling. Inspected unit and evap fan hitting ice. Ordering evap fan and fan blade , Further work needed. Not in stock , RB; ordrng 1 W10850438 (fan motor) and 1 67006337"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Alexander D.
Job Details:
11/21/2023
"upon arrival found cx didnt inspect new basket. inspected basket and found big dent in the side. cx upset that hes been without a working washer for a month and asked to speak to a manager. advised him our office is closed and he can call in the morning but that we had nothing to do with basket getting dented, its a different company that we get parts from and usually fedex or ups that delivers it. installed gearcase, splutch, belt, washplate and spanner nut anyway so cx can hopefully use unit while waiting on another basket. tested unit, spinning pretty good now but still shaking a little. reordering basket. ship basket to shop and inspect before sending out. call cx to schedule return visit once we have good basket; ordrng 1 W11513243 (basket REORDER INSPECT)"