Service History 306 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Middletown, MD 21769

Ricky E.

Job Details: 08/14/2023

customer stated that the unit was blowing the gfi.. verified issue fnd no errors stored. ran unit on another gfi and the unit didnt blow the gfi.. customer will replace the gfi

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mineral, VA 23117

Eric F.

Job Details: 08/14/2023

"Confirmed cx complaint UI display very dim, dryer turning off after running a few minutes. Checked dryer venting, air flow outside is low but unit has a sticker indicating the venting was cleaned on 8/11. Ordering control, ui, moisture sensor harness.; ordrng 1 W11565020 (acu) and 1 W11583885 (UI) and 1 WPW10298258 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Cartersville, VA 23027

Kyle A.

Job Details: 08/14/2023

Replaced parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ01

Near Point of Rocks, MD 21777

Ricky E.

Job Details: 08/14/2023

"customer stated that the unit wasnt cooling. verified issue, and fnd an iceball on the evap. unit may have a leak or restiction... need parts; ordrng 1 W11256565 (evaporator) and 1 W10507884 (compressor) and 3 3callcount (3 call count)s"

We serviced a

JENN-AIR COOKTOP

Model JIC4715GS

Near Spring Grove, PA 17362

Sal R.

Job Details: 08/14/2023

"CX complai t is that the unitn is displaying a E6 error code. CX had junction box open on tech arrivel. I was able to conferm that the unit has the propper 240V's to opperate. I was able to contact WP Tech Line due to not being able to find info in any error codes. WP TL suggested that I order 1 Power Board (W11195737) and 1 Ui Control (W11195477). Parts are covered under 60 limited warranty . I collected $120.00 for labor charges. CX owes $120.00 for labor chaerges once repair is completed. Once parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11195737 (Induct MOD) and 1 W11195477 (UI Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Takoma Park, MD 20912

Brian F.

Job Details: 08/14/2023

"Cx states bake and broil buttons not working, tested and confirmed. Installed new control board, unit is now working properly."

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, MD 21042

Marc M.

Job Details: 08/14/2023

cx complaint the right rear burner was too high of a flame on its most reduced setting and they did not realize it until after a couple weeks of cookign with it. cx simply requested an adjustment of the flame. was able to lift unit and remove fascia and reduce flame with set screw at right rear valve. unit now checks good. all flame heights confrimed by cx.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Westminster, MD 21157

Brian R.

Job Details: 08/14/2023

cx complaint is with a burning smell or something now when running unit. units -O-W and she knows. tested and checked unit. checked harness and element and unit. unit packed full of dog hair. pictured as well. element is really burnt half way through. unit runs and heats well. went over unit with her and advised unit needs a good cleaning as well as replaced TCO kt with Element. ordered parts needed and office will schedule.; ordrng 1 279838 (Element 63.98) and 1 W10900067 (TCO Kit 64.10)

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Vienna, VA 22180

Simon

Job Details: 08/14/2023

CX complaits DW door not closing .inspected unit and found unit not leveled .unit leveled and door close properly and unit works as designed.CX paid service call $120 SZ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aspers, PA 17304

Bernard M.

Job Details: 08/14/2023

"Replaced all parts per previous tech. Ran test cycle, unit runs as designed"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Annandale, VA 22003

Simon

Job Details: 08/14/2023

"CX complaints range not working with error code message.inspected unit found two error code F9E0 and F8E0 checked all connection wires fan motor resistence OL.orederd main control and cooling fan motor .CX paid parts ,service call .CX will paid for LABOR next vist.SZ; ordrng 1 W11107275 (cooling fan) and 1 W11100513 (control board)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Fairfax, VA 22031

Simon

Job Details: 08/14/2023

CX complaints unable to remove water filter .inspected unit and replaced new water filter reset it .unit good to go .SZ

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS1

Near Richmond, VA 23225

Joseph D.

Job Details: 08/14/2023

replace the valve unit still not feeling with water tested unit found research pump reporting water level and properly replace recert pump in unit working as designed; ordrng 1 W11552867 (Pump dj v/s)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Rockville, MD 20852

Julian H.

Job Details: 08/14/2023

CX complaint about some keys no responding inspected on test mode confirmed error F2E1 stuck key start & cancell button not operating issue with control panel replaced with preid & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/14/2023

cx will need the freezer door brakets they arent closing the hole way and freezer is frosting; ordrng 1 WPW10330991 (rt side freezer rail) and 1 WPW10330993 (lf side freezer rail)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gettysburg, PA 17325

Bernard M.

Job Details: 08/14/2023

Cx complaint unit doesn't make ice. When arrived the icemaker dumped ice in bin. Cx stated it was the 1st batch in 5 days. Jumped icemaker at T&H and it harvested then called for water. Water dispenses with good flow from door. Ordering icemaker due to intermittenly producing ice. Found in stock and set return for 8/18. Office will contact cx with time frame; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS00

Near Middletown, MD 21769

Ricky E.

Job Details: 08/14/2023

customer stated that the unit wasnt baking. fnd the home has dropped the l2 and doesnt have 240. also during testin g the units ui ribbon broke... need part...; ordrng 1 W10694995 (swtch-memb)

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/14/2023

"Per previous tech I was able to access and replace the harness, orifice holders and the bezal. I then tested the unit and found that the unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS315SDHZ08

Near Palmyra, VA 22963

Kyle A.

Job Details: 08/14/2023

Replaced icemaker and unit is now as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near York, PA 17403

Sal R.

Job Details: 08/14/2023

"CX complaint is that the unit display Flickers and displays a F2E1 error code intermitantly. I was able to recreat the coder and am orderign 1 control board (W11620481). Part is temp out of stock. Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11620481 (control board (TOS))"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Charlottesville, VA 22902

Kyle A.

Job Details: 08/14/2023

unit still dripping. Techline informed of service pointer. Ordering icemaker for return.; ordrng 1 W11626124 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/14/2023

Found one wire broken on drain pump harness. Installed new spade connector and adjusted harness for more slack. Unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/14/2023

"Barley any 134a in unit, installed new access ports and refilled .. potential leak in system , ordering evaps to return w/ when checking unit for dye .. 3ct ss tech; ordrng 1 W11546605 (evap) and 1 WPW10643261 (evap) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 08/14/2023

Installed parts though the problem was the wash motor. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/14/2023

"Found leak at heat loop in drain pan, corrected issue and installed new drier / couypler. refilled unit , allow 24hrs too cool. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Fredericksburg, VA 22406

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit isnt dispensing water or making ICE. Inspected unit and found the unit is getting good water found filter housing clogged not allowing water to pass with filter, also found valve to IM is seeping causing filltube to freeze. Ordering Valve and filter houseing; ordrng 1 WPW10179146 (Valve)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/14/2023

Replaced drain pump and tested unit.. Now drainning water from unit . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falmouth, VA 22405

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit isnt heating. Inspected unit and found the oven will heat but wont reignite ignitor spark not very strong tried to adjust ignitor not able to. Ordering Ignitor and will use regulator on reutrn,.; ordrng 1 W11524031 (Bake ignitor)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Stafford, VA 22554

Tanner B.

Job Details: 08/14/2023

"Slow ice production , found units IM getting power and fiilling . Freezer is down to 0degrees .. Replaced the IM and tested unit .. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/14/2023

"door not engaging, needs latch and strike ; ordrng 1 W11412299 (latch) and 1 W11545309 (strike)"

We serviced a

MAYTAG FREEZER

Model MZF34X20DW07

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/14/2023

CX complaint is the unit is tripping breaker as soon as it powers up. Inspected unit and plugged unit in and tripped breaker pulled fan cover and disconnected fan motor and powered unit up and unit powered up and compressor kicked on and is running ohm out fan and its out of range. Replaced and tested uhnit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/14/2023

"cx complaint is the ice and water not working and door handles coming loose. confirmed all complaints. tightened door handles. replaced filter with 1 cx had on had and flushed water through system. water dispensor is now working. prob shows 4 in FC, 42 in RC. average RC temp in diagnstics shows 38. i found ice in bin frozen together. looks to have been sittin for a long time. ran IM harvest and IM complated it with no issues. ran fill test and it filled. cleared clumped ice from bin. cx said ice had been sittin in bin for a very long time. unit is now working as desgined."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit isnt working, Inspected unit and found the Console seperating and the display not working at all connections are good but nothing is working, ordering Console, UI, Control.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI) and 1 W11672039 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Leesburg, VA 20176

Richard B.

Job Details: 08/14/2023

"CX complant. Washer has F2E2 error code. Inspected unit and confermed issue, Reseated ribbon connections on facia board and tested unit after clearing code. ribbon connectors fully seated, Ordering console facia assembly . Not in stock. Rb; ordrng 1 W11478524 (facia assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, DE 19904

Taylor F.

Job Details: 08/14/2023

"Cx complaint is drain stuck on. Tested inspected and verifed complaint. Found the unit had an f9e1 error code, drain stuck on. Could not get drain pump to turn off, even in diagnosic mode. Verifed pressure hose is clear. Found the drain hose is kinked shut where it goes into standpipe and is not a proper hose. Informed cx drain hose must be replaced before installing new control on 8/21/23.; ordrng 1 W11513246 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Laurel, MD 20723

Brian F.

Job Details: 08/14/2023

"Incorrect wiring harness ordered (W11239562), called MR to verify, ordering correct harness (W10292241). Collected remaining difference for parts, cx still owes 110 on return.; ordrng 1 W10292241 (harns-wire)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Denver, PA 17517

Fred G.

Job Details: 08/14/2023

picked up data loggers as previous visit. please send JL shop job when results are in.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QMB01

Near Potomac, MD 20854

Justin S.

Job Details: 08/14/2023

"customer complaint freezer running hot, at 23f. refrigerator side at 36f. Unit was off when arrived. Found leak on freezer EVAP. Heater had burned threw. Replaced cpmpressor. Filled systewm with7.5 oz of R134a. System equalized quickly. Unit is running great"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Silver Spring, MD 20901

Justin S.

Job Details: 08/14/2023

CX cpomplaint was 1. freezer not cooling 2. lights not working 3. noisy 4. doors not sealing properly. Removed old compressor. Installed new compressor.Vaccuum out system and charged system with 6oz R134. Replaced evap fan motor and harness. System now cools great.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Mineral, VA 23117

Eric F.

Job Details: 08/14/2023

"Confirmed cx complaint ice maker not filling with water. Tested ice maker, ice maker cycling but fill valve not actuating when tested. Cx says issue was same with previous ice maker. Confirmed harness connections, could not detect power to fill valve. Ordering valve and control.; ordrng 1 W11546685 (valve) and 1 W11566851 (control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Richmond, VA 23235

Thomas B.

Job Details: 08/14/2023

Cx complaint unit is not working properly inspected unit ran diagnostics no issues ran calibration cycle no issues checked tub wobble no wobbling and verified pulley and nut good and tight. Checked bounce of suspension rods and hood and tight bouncing properly. did find cx overloading educated cx on proper loading tips and uses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Spring Grove, PA 17362

Drew B.

Job Details: 08/14/2023

replaced control tested and now checks good

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Dover, DE 19901

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit making a squeeling noise. Tested inspected and verified complaint. Replaced gearcase, actuator, splutch, belt, capacitor inlet valve. Tested unit and unit is now working as designed. job is complete.; ordrng 1 W11210463 (valve TF VAN STOCK), used 1 W11210463 (VALVE TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Elkridge, MD 21075

Robert L.

Job Details: 08/14/2023

"installed new control got 12.7dc off contorl, at fan kept shorting control while testing, did read 12.7 but with fan in shorted, removed molex from connector found corrosion, called techline none repairable, refunded cx back to $230 totol....refund due of 125.35 , called office to process, returning all parts"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Ephrata, PA 17522

Justin L.

Job Details: 08/14/2023

Cx complaint unit taking multiple cycles to dry. Was able to access unit and found that the unit heated. Used vent airflower tester and found poor airflow. Removed screen and found air blowing back into house showing that theres a restrcition in the vents. Informed cx that they will need to have the vents cleaned to correct the issue no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, MD 21704

Ricky E.

Job Details: 08/14/2023

"tech line brandon, per tech line the unit may have a 3 way valve issue or a ui issue.. the units ff evap fans are operating, but the unit will not cool part 45 and will shut down. the fzr runs with no issues and seems to hold temp... W11411871 ui assy 208.50, shipping 15.00, tax 12.51 total 236.01... customer contacting wpl for coverage; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, PA 17501

Justin L.

Job Details: 08/14/2023

Was able to access unit and replace suspension. While replacing found that the outer tub is cracked from the suspension failing and gearcase is making excessive noise. Ordering tub and gearcase with a 2 call count. Tub will ship to cx and cx will contact us for return; ordrng 1 W10371566 (outer tub) and 1 W11454372 (gearcase)

We serviced a

JENNAIR OVEN

Model JIS1450DP2

Near New Market, MD 21774

Ricky E.

Job Details: 08/14/2023

"wpl safty eric. unit elemt blew causing issues with the touch pad. replaced element, ordering ui assy; rqstng P&A on 1 W11043339 (panl-cntrl)"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Reading, PA 19608

Justin L.

Job Details: 08/14/2023

"With the assistance of FG was able to access unit and found element read OL and idler was worn. Replaced element with pre-id and idler with van stock. Reassembled and tested good. Checked airflow with tester and found poor airflow. Cx will need to have vents cleaned before using. No further work needed; ordrng 1 W10837240 (Idler (JL VS)), used 1 W10837240 (Idler (JL VS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Hyattsville, MD 20785

Shawn D.

Job Details: 08/14/2023

replaced control and valve hooked unit up and tested in serice cycle and unit drained then filled with water and started blinking and error code 7-2. unplugged unit and checked alll connection and are tight. tried again and same issue its blinking f7e2 wash motor is bad. ordering sump/motor for return part is in stock so rescheulded for 8/17/23; ordrng 1 W11460946 (pump/motor)

We serviced a

WHIRLPOOL COOKTOP

Model MEC7430BB00

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/14/2023

"Replaced parts, unit tested ok. Collected $110 cash"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Aldie, VA 20105

Ezra M.

Job Details: 08/14/2023

"installed new heater, verified proper operation"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Washington, DC 20001

Sherwood

Job Details: 08/14/2023

cx complaint cooktop damage. arrived installed part. all burners are still working correctly. repsir complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDS01ILWH6

Near Rockville, MD 20850

Julian H.

Job Details: 08/14/2023

CX complaint that now unit wont start now confirmed that latch is working fine found an open control fuse bypass & unit was working properly need part CX PIF THRU APP SCHEDULE THRU OFFICE; ordrng 1 8193762 (thermal fuse)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bumpass, VA 23024

Eric F.

Job Details: 08/14/2023

"Cx states that issue has not occured in past 48 hours. Checked unit for seal issues, no issues noted. Called techline to document call as instructed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Winchester, VA 22603

Daniel J.

Job Details: 08/14/2023

washer not agitating or spinning slight hum from motor but not turning sugguested cap replacement installed new cap tested now agitating and spinning paid in full by cc

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Winchester, VA 22601

Daniel J.

Job Details: 08/14/2023

dryer noise during drying cycle removed drum inspected support rollers moving freely found damge to belt and pulley binding not moving freely ordering repair kit; ordrng 1 4392067 (repait kit)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/14/2023

Cx complaint unit not draining and lid locked. Was able to access unit and found unplugged. Plugged unit in and found drain pump just buzzed. Entered diag and found F9E1 and F1E2. Found drain pump took out control. Cleared water and replaced parts. calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Ashburn, VA 20147

Richard B.

Job Details: 08/14/2023

"CX complant. Things freezing in fresh food. Inspected unit and temps taken in fresh food compartment are less than what temps set to , 2 degrees colder top shelf , 1 degree colder middle and three colder on bottom. Ordering FF thermister. Further work needn RB; ordrng 1 W10316760 (THERMISTER)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the unit does not dispense cubed ice most of the time it is just crushed. Upon arrival I found that the solenoid is activating for cubed ice. I found that the ice maker is leaking into the bin and causing the rod to jam and not open the chute. I am ordering the ice maker. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11548540 (Ice maker)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Drew B.

Job Details: 08/14/2023

cx complaint the unit is not spinning anf making clicking sound and had f7e4 foudn faulty slider was able to successfully replace nad test no issues and checksgood. fucntiona;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Herndon, VA 20171

Jason A.

Job Details: 08/14/2023

CX complaint FRIDGE not cooling well & noisey operation. Replaced compressor & condenser. Check for leaks & run vac. Filled with R134a & unit has good running & equalise pressures. Good amp draw > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Baltimore, MD 21206

Alexander D.

Job Details: 08/14/2023

cx complaint unit not agitaiting. inspected unit and verified complaint. f8e1 long fill error stored. found cold water trickling in. autotest runs fine besides cold water. unit doesnt let it get to agitate because of poor water flow thru cold. tried to check water supply but shutoff valves dont close all the way and another set of shutoff valves in the ceiling dont turn. issue is more than likely shutoff valves but ordering valve in case. advised cx to call plumber to replace shutoff valves then call office and let us know if its fixed of if we need to come out and replace valve.; ordrng 1 W11038689 (valve)

We serviced a

JENNAIR MICROWAVE

Model JMC8130DDB

Near Bowie, MD 20716

Davonte

Job Details: 08/14/2023

"cx complained unit would turn on but wouldnt heat. after inspecting unit confirmed cx complaint. inspected magnetron, it was burnt on the bottom. also diode was corroded. replaced both unit turn on but stopped. checked door switch and got ol. unit will also need door switches. cx also had a torn gasket on oven door. ordered that for cx. cx paid for parts and service call. will owe 110 for labor.; ordrng 1 4392027 (door primary switch) and 1 WP56001036 (switch primary) and 1 WPW10162386 (oven gasket)"

We serviced a

AMANA WASHER

Model NTW4516FW

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/14/2023

"Cx complained of a noise. Inspected the unit and found when filling, was a loud noise. Installed new valve and tested and there is no longer a noise. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near New Market, MD 21774

Ricky E.

Job Details: 08/14/2023

customer stated that the unit wasnt draining. verified issue and fnd units pump seized.. unit needs drain pump and a 2nd man; ordrng 2 2ndman (2nd man)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/14/2023

"CX complant. water slow. Prior diagnosis found unit dispenses slow , Ordered inlet valve. Installed inlet valve , Advised CX to reset filter warning to change and only change filter when water flow is reduced since CX dosent want to change UI . RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Market, MD 21774

Ricky E.

Job Details: 08/14/2023

"installed parts, unit cks ok"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Newport News, VA 23601

Orbie

Job Details: 08/14/2023

"cx complaint unit squealing during hot water. found faulty hot water valve. replaced hot water valve, tested unit. during high speed spin unit squealing from rear. ordering tub/rotor/stator to complete repair.; ordrng 1 W11287253 (tub) and 1 W11354541 (stator) and 1 W11314661 (screw) and 1 W11314361 (rotor) and 1 W11314657 (screw)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Germantown, MD 20876

Ricardo S.

Job Details: 08/14/2023

"Cx complains that the unit not making ice again, inspected unit, found 8 cubes on ice bucket, ran test mode, ice maker past the test but not making ice, so i call TL.. CX DOES NOT WANT MORE REPAIRS IN THE UNIT, SHE WANTS A NEW FRIDGE.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Sykesville, MD 21784

Marc M.

Job Details: 08/14/2023

"cx complaint unit not cleaning dishes. inspected unit and found unit to drain as is normal at begining of cycle, fills, and then succesfully pumps water throughout the tub. repeated this for each cycle variation (sensor, heavy, normal). checked diagnostic entry and found errors f4e3, f7e1, f5e1. found pump effectively pressurizing water, unit is both sufficiently supplied with hot water as well as the heating element activated in diagnostic cycle, and latch error appears to be eronious. replaced main control as common denomintor and tested unit. unit now checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bristow, VA 20136

Demonte S.

Job Details: 08/14/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Refrigerator Evaporator. Found that the Evaporator is completely frosted over again. ( Cx states that they had lost power before the last repair done to the unit. ) Unit will need the Main Control Board, Evaporator Fan Motor with Thermistor & User Interface. All must be changed at once. ( Please all 2 counts for Defrost Repair. This will need a lot of time. Please see Sd Pictures if any questions. ) ; ordrng 1 W11033168 (Whirlpool Refrigerator Evaporator Fan Motor & Harness) and 1 W10843055 (Whirlpool Refrigerator Main Control Board) and 1 W11089931 (Whirlpool Refrigerator Dispenser Control Board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near York, PA 17406

Sal R.

Job Details: 08/14/2023

CX complaint is that the FC icemaker is leaking. I foun d that the FC IM funnel was jamed with harvested ice causing the fill tube to not hit the funnel when water is called for. I was abel to clean out ice and unjamed the funnel . I then found the icemaker to haevest and fill the mold with out issues. Unit test good. I collected $120.00 for service charges via credit card on SD Mobile app.

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/14/2023

"CX complant. No ice. Inspected unit and found E1 error code in test 56 no cool. In test 36 ice box fan , no air movement on step 1. Reordering ice box fan and ordering main control board , not in stock CX paid in full. RB; ordrng 1 W10846539 (ice box fan reorder) and 1 W10864260 (control 291.73)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Ashburn, VA 20147

Richard B.

Job Details: 08/14/2023

"CX complant. Dryer screen goes blue sometimes. Inspected unit and found F2E1 stuck key error code in diafgnostics, Cleared code and tested unit , Buttons responding but ordering console assembly . Further work needed. CX chose next appointment date. In stock. RB; ordrng 1 W11419059 (HMI console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, VA 23666

Orbie

Job Details: 08/14/2023

"cx complaint no water and unit shaking bad. no codes present. checked unit, found hot water valve not functioning. replaced water inlet valve. checked unit. working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Fairfax, VA 22033

Simon

Job Details: 08/14/2023

CX complaints DW leaks every time used inspected unit .unit was unleveled .unit leveld tub gasket not seal properly .gasket replaced tested unit no leak found .unit works as designed .CX paid in full.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM01

Near Sterling, VA 20164

Jason A.

Job Details: 08/14/2023

CX complaint FRIDGE not cooling. Temps barely cold in FC & now RC warm. Piercing valve. SeeSPDic. Possible sealedsystem leak. Tried a test start device & cap but unable to get compressor to run. Replay clciks off & amp draw drops & repeats. Left harness unplugged. 2CountSealedSyst> JJ; ordrng 1 (-2CountSealedSyst) and 1 W10507884 (compressor kit) and 1 W10913906 (coupler) and 1 W10143759 (UV drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Washington, DC 20018

Shawn D.

Job Details: 08/14/2023

pulled unit out to find inside is full of water so ran drain pump and would not run. grabed new pump off new part and still wont run. checked pump from control and i have 30ohms harness and pump are good. checked power coming out of control and we have none. unit showsf9e2 fae3 fae1 in a row. i then got more info from cx and he said he just moved in here unit was never used before and it never worked from day 1. control is the issue ordering part for return; ordrng 1 W11672039 (control)

We serviced a

WHIRLPOOL OVEN

Model WFG535S0LV1

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/14/2023

"Adjusted the bake ignitor , tested unit . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Centreville, VA 20120

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Tried to jump the Ice Maker. Ice Maker is stuck twisted in the Harvest. Ice Maker Motor will not move. Installed new Ice Maker. Tested the unit. Unit Harvested and Filled. Unit is working as Designed. Cx paid in full by Card. ( If any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Suffolk, VA 23435

Lucas R.

Job Details: 08/14/2023

"upon arrival found evap kinked, causing low side restriction, per cx unit powers down and beeps, no lights on in unit, all loads passed in diagnostics, outlet checked good 116 vac to control, sealed system does not explain power failure, called techline spoke with kurt , advised of no parts, no known issues, ordering controls to avoid escalation, send sealed system tech back in case needed.; ordrng 1 W11579559 (control) and 1 W11224256 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/14/2023

"Cx complaint is that the unit is not cooling properly in the FC. Upon arrival I found that the unit temp is around 13 degrees per my thermocoupler. I entered diag and tested the thermistors and found RC 39, FC 20, RC Evap 13, 1st FC evap 20, Pantry 32, Ice door 22 and 2nd FC 9. I also ran test 39 and found the the unit is draing 2.31 amps and 152 watts at full power. I called tl and informed them of my findings. Per their recommendation I removed the evap cover and found that the FC evap has no frost pattern. I am ordering the Sealed system with comp, evaps, condensor, drier and 3 way valve. Will need a 5 call count for the return due to the time for removing the doors and other componants to access the SS parts. I spoke with JL and FG to verifiy the diag. Please contact cx when; ordrng 1 W11109499 (Filter Drier) and 1 W11592010 (Compressor) and 1 W11291123 (RC Evap) and 1 W11548259 (Condenser) and 1 W11099748 (FC Evap) and 1 876765 (Mtg Kit) and 1 W11575001 (Valve 3way)"

We serviced a

JENNAIR MICROWAVE

Model JMW2430DS00

Near Columbia, MD 21045

Robert L.

Job Details: 08/14/2023

"installed console per previous, programmed and tested all ops ok, collected $120 visa"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ05

Near Sterling, VA 20164

Jason A.

Job Details: 08/14/2023

"CX complaint FRIDGE wide temperature swings. Items in RC was freezing at recommended & they changed from 37 to 39, Ice cubes in bin is clumping & frost build up on ice cubes & under bin See SDpics. Test ice dispense & damper. Parts OOS > JJ; ordrng 1 W11098702 (ice bin door chute)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Montpelier, VA 23192

Thomas B.

Job Details: 08/14/2023

Cx states didn't make any ice since last visit I know tray was filled on prior visit cx was able to confirm she was standing with me when it was filled ordering the ice maker assy will use fill tube heater as needed ran test 45 for the filling of the ice maker and it filled properly ; ordrng 1 W11658802 (Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Hanover, PA 17331

Drew B.

Job Details: 08/14/2023

replaed parts and tested no issues working told cx to call if smell is still present to call TL on return today no smell when i checked and works

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Hummelstown, PA 17036

Fred G.

Job Details: 08/14/2023

"cx complaint lid wont lock. inspected unit and found lid strike has failed. replaced with van stock and found unit now checks good.; ordrng 1 W11457841 (strike (FG VS)), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/14/2023

arrived to find no condensation build up in either sections. temps in both sections are correct and both door gasket are sealing. i didnt want to risk damaging the door when the gasket already looks perfect. explained to cx that the gasket is difficult to replace and doesnt seem to be needed. they also wanted to leave the unit as is beings its working fine. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/14/2023

"cx complaint is the FC door not staying shut. confirmed complaint. top of the has a gap along the entire top. i took door off. it doesn look warpped. rails close fully when door and bin is removed but they dont pull clsoed very hard. toe panel hits the door when its closed, toe panel has bent tabs and does not stay on properly. door still doesnt close with toe panel removed. i could not adjust gasket enough to seal the gap. ordering FC rails and toe panel. schedule when parts are available.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide) and 1 WPW10353935 (grille)"

We serviced a

WHIRLPOOL UNKNOWN

Model ER2CHMXPQ04

Near East York, PA 17402

Sal R.

Job Details: 08/14/2023

I was able to access and replace both hinges . UNit test good.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 08/14/2023

"Cx complaint is that the lid is not latching. Upon arrival I found that the lid strike has failed. I was able to replace it with one from VS. Job complete; ordrng 1 W11457841 (Strike AS/VS), used 1 W11457841 (Strike AS/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569VEW1

Near Hummelstown, PA 17036

Fred G.

Job Details: 08/14/2023

cx complaint unit is leaking from the dipenser. Inspected unit and found unit is leaking from the ice maker area. removed ice bin and found ice maker funnel was filled with ice. water being dispensed to IM was spilling over funnel and then running under ice bin. I was able to removed all ice and tested IM. I found IM found home postion and called for water. unit no longer leaks and should make ice no issue. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the upper rack wheels had come off. Upon arrival I verified the issue. I was able to access and replace the rack adjusters. I then tested the adjusters. Unit is functionign as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, PA 17512

Justin L.

Job Details: 08/14/2023

As per previous visit was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Ashburn, VA 20148

Ezra M.

Job Details: 08/14/2023

"no ice. ice maker cycled and filled. ice box fan working. fc evap fan not operating. verified voltage of p14, pins 6 and 7, 14.2 vdc. p14 pins 1 and 2, 11.2 vdc. verified 7.3 vdc at evap fan. unit needs new fan.; ordrng 1 W11452196 (fc evap fan motor w/ harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Centreville, VA 20120

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Dishwasher has Water in the bottom of the Tub after using it. Ran Service Diagnostics on the unit. No error codes F-E-. I then asked the cx if they are using Rinse Aid. Cx isn't using Rinse Aid. I advised the cx that they will need to use Rinse Aid to Dry Dishes. I also advised the cx to use a normal wash not just a quick wash cycle. ( This is a use and Care Call I advised that they only get one of these calls.) Unit is working as Designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lebanon, PA 17042

Fred G.

Job Details: 08/14/2023

cx complaint units under light stays on and fan flows the wrong direction. inspected unit and found triac on control is faulty not allowing light to turn off. I found bulb is also faulty due to not allowing it to cool and turn off. I also found blower fan is in the wrong direction and needs turned to blow forward. unit will need a 2 tech to lower it. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11545876 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Dustin F.

Job Details: 08/14/2023

"Upon Arrival, CX informed me they had further issues since last visit and wanted me to confirm. ran test cycles and tested suspension. everything seemed good. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Clarksville, MD 21029

Robert L.

Job Details: 08/14/2023

"cx complaint door falls to fast, found right hinge spring out of hook, reassembled hinges, relocated insulation, tested all ops ok"

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