Service History 298 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Linthicum Heights, Maryland 21090

Emmanuel R.

Job Details: 08/16/2023

"Cs unit is making a grinding noise and wont start a cycle sometimes, confirmed complaint. Found error code f6e3 mcu losing communication. Also found the bolt to the rotor has back off making the grinding noise. I used locktight to secure bolt, no more noise. Ordering main control. Customer paid in full; ordrng 1 W11419171 (control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Baltimore, Maryland 21226

Dustin F.

Job Details: 08/16/2023

"Replaced All parts ordered and used Splutch from van stock as old one was damaged. Calibrated and tested unit, unit now working as intended.; ordrng 1 W10721967 (clutch kit vs/df), used 1 W10721967 (clutch kit vs/df) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, Virginia 23661

Justin W.

Job Details: 08/16/2023

cx complaint unit not running checked unit to find bad capacitor. replaced cap and tested unit working as designed

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Lake Frederick, Virginia 22663

Ezra M.

Job Details: 08/16/2023

installed broil element support

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Winchester, Virginia 22603

Ezra M.

Job Details: 08/16/2023

installed fascia and console

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 08/16/2023

"Units heater harness has a break, and the units defrost thermistor is reading open. Replaced thermistor but will need to return with harness.; ordrng 1 W11650660 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, Virginia 23669

Justin W.

Job Details: 08/16/2023

cx complaint unit not cooling. confirmed complaint. checked unit to find brown wire disconnected from heater harness. thawed evap and bypassed wire to hold until repaired correctly. ordering heater to complete repair.; ordrng 1 W11650660 (heater)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Winchester, Virginia 22603

Ezra M.

Job Details: 08/16/2023

"storing error f8e1, verified valve failure. ordering valves; ordrng 1 W11614513 (valve assy)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Winchester, Virginia 22602

Ezra M.

Job Details: 08/16/2023

"not completing cycle. storing error f8e1. found hot water valve at water inlet not turned on. turned on valve, tested unit, working properly"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/16/2023

"cx complaint of unit baning cabinet,checkedu nit to find the followig error codes F0E9,F0E5,checked under unit to find the seals in the gear case to have started to leak oil ordering parts needed for repairs; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt) and 1 W10752187 (Washplate Screw) and 1 W11550891 ( W11550891)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fbs00

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/16/2023

replaced vavle to find same problem called techline spoke with Kirt was advise to have house water pressure checked and possoble new fliter as well spoke with MR about it goinfg to need to get testedr kit for water and reschudle; ordrng 1 water preussure tester kit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, Virginia 23456

Justin W.

Job Details: 08/16/2023

cx complaint ice maker in rc not working. checked unit to find temps at 39.4 rc and -2 fc. found test 36 ice box fan working correctly. test 56 showed e0 for no error codes. ice bin showed a couple batches of ice. ran test 57 to find ice maker completed harvest ran test 45 to find fill working properly. fc ice maker working properly. water flow from front is equal to 8 oz in 8 seconds. water flow good. unable to replicate issue at this time. unit is working as designed advised cx to call us back if unit not working. emptied ice bin and took picture of bin. advised cx if ice maker does not have full bin from not using it with in 3 days to take picture of how much ice and to call us back. cx agreed. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18PKXGW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 08/16/2023

"1-W10823815 comperssor if cx calls back. cx concern the rc not cooling well . pulled cover and found full frost pattern and fan running, but fan not spinning fast enough.. FAN NLA . removed alot of dust from condensor and found compressor very hot .. ifnormed cx that if unit runs hot like this it could need a compressor .. but also needs a fan which is no longer availbe .."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 08/16/2023

"Installed new gearcase and slider clutch , tested unit in diag after recalibrating .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 08/16/2023

"Found compressor working, low charge. installed new coupler and drier , not a uv drier .. didnt have one.. need to return w/ evap and nitrogen to check for leaks .. 3ct ss; ordrng 1 W10836706 (evap) and 1 WPW10143759 (uv drier) and 2 W11506635 (coupler)s and 1 3ct (3ct)"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 08/16/2023

"Replaced timer , knob and clip . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23452

Justin W.

Job Details: 08/16/2023

cx complaint ice falling through container. confirmed complaint. checked unit to find container warped causing cracking in container allowing ice to fall through hole. ordering container to complete repair.; ordrng 1 WPW10558424 (container (ship to cx))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 08/16/2023

"Removed and replaced the compressor, drier, and coupler tested and inspected for proper use unit now functions Normally. Filled with R134A. Unit is now cooling properly"

We serviced a

KITCHENAID ICE MAKER

Model KRSC703HPS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 08/16/2023

unit producing ice installed new fan scroll with gaskets dispensing water and ice bucket full of ice and in mold

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/16/2023

cx complaint of door gaskets falling out of door found that doorss are over filled causing unit to push the gaskets out ordering parts needed for repairs also found liner pulling away from cabinet called techline spoke with Kirt unit going up for review; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hamilton, Virginia 20158

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit was leaking from the drain line. verified issue, unit will need the drain line. drain line is covered under 1 year part warranty; ordrng 1 W11244231 (hose)"

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 08/16/2023

"cx complaint smells gas in drawer area, found leak w/sniffer at copper flared nut on right side of valve, tightened fitting, rechecked 3 times , no more leak, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Newport News, Virginia 23608

Orbie

Job Details: 08/16/2023

replaced lid. tested unit working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 08/16/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, Virginia 22182

Richard B.

Job Details: 08/16/2023

CX complant. Door dosent close. Inspected unit and found freezer drawer adapter dosent fully close allowing air to invade freezer causing frost. Ordering freezer adapters. Not in stock Further work needed. RB; ordrng 1 WPW10397636 (freezer adapter) and 1 WPW10397635 (freezer adpter.)

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Hyattsville, Maryland 20785

Davonte

Job Details: 08/16/2023

"cx complained door gasket was falling off. inspected unit confirmed cx complaint. door gasket falling off rc and fc. tried to reseat gaskets, used heat gun. gaskests continued to fall out. gaskets are warped. unit needs fc and rc door gaskets. both are on special order.; ordrng 1 W10861499 (gasket fc) and 1 W10838574 (gasket rc)"

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 08/16/2023

"i was able to access unit and replace thr compressor, evap, filter/dryer, ice maker kit as per previous tech. i was able to pull unit into a 30 in vaccum and found it to hold for 20 mins. i then charged system with 68g of R600A and found unit began to build a frost pattern. unit now checks good."

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXXS2

Near Annapolis, Maryland 21401

Alexander D.

Job Details: 08/16/2023

"replaced recirculation pump and reservoir drain pump. tested unit. both pumps working and ice starting to form on evap plate. harness(93.98) not needed, subtracting cost of harness from labor. 110-93.98= 16.02 labor due. unable to charge cx card from my laptop at this time for some reason. called office to charge 16.02. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 08/16/2023

"cx complaint on the 12th they units temps were going up. 50 degrees RC and 23 degrees FC. the temps then went up in the freezer and RC temps came down. monday afternoon temps then stablized and normaled. inspected unit and first took temps and found 5 degrees FC, 34 degrees RC. i found evap fan was working. I found 14.56kohms FC, 5.59kohms RC. readings are off from temps. installed main control and ordering FC thermistor, RC harness with thermistor. once parts are in please reach out to cx and set up a return visit.; ordrng 1 WPW10224292 (wire harness) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 08/16/2023

cx complaint both left front and rear elements are not heating correctly. I found both elements terminals were warpped not allowing full contact with connector. I replaced both elements and found unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 08/16/2023

cx complaint unit makes noise while running. inspected unit and found idler and belt have failed. qouted cx for repair and cx accepted. replace both with van stock and r

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Carlisle, Pennsylvania 17015

Fred G.

Job Details: 08/16/2023

i was able to access unit replace the RC led as per previous visit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Round Hill, Virginia 20141

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit shuts down mid cycle and cant be restarted for at times a few days... verified issue from a video that the customer took. the lights are dim on the ui when issue occures, and will not allow buttom pushes and the encoder will not function... after some time the unit will run, and may run for a few days with no issues... there seems to be a dc voltage drop from the acu, or the hmi isnt seeing voltaged correctly... unit fully functional at time of service need parts...; ordrng 1 w11626077 (hmi control) and 1 w11627413 (acu) and 1 w11437973 (upper harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Sterling, Virginia 20164

Simon

Job Details: 08/16/2023

CX complaints water despensor not despensing water.inspected unit water pressure main line ok .replaced dualvalve and filter housing tested unit no water in line orederd inlet valve MODEL SERIAL NUMBER OF THE UNITis DIFFERENTsee sd pic .SZ; ordrng 1 WPW10238100 (INLET VALVE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/16/2023

Inspected the unit. Found that the cx is saying that the Temperatures are not correct. I then checked the Freezer Temperature with meter I'm getting -0.2 . Freezer is set to -5 Degrees. ( Cx states they are losing vegetables and fruits in the Refrigerator Section. I advised the cx that all vegetables has to be in a Ziploc / Ziploc Containers. Cx has a vegetables in store containers / bags. ) Checked the Refrigerator Temperature. I'm getting 39.2 Degrees. Unit is set to 35 Degrees. Called Whirlpool Techline. Per Whirlpool Techline the Temperature are going to fluctuate. Because there is no air movement because how the Refrigerator / Freezer is packed. Some spots will have warmer temperatures then others. Sent all photos to Whirlpool. Whirlpool is stating that they will need to correct how the unit is packed. Also was told to not order any parts. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Silver Spring, Maryland 20904

Israel R.

Job Details: 08/16/2023

Installed new belt and tested. Unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Rockville, Maryland 20851

Roberto I.

Job Details: 08/16/2023

"Cx complaint unit randomly stops mid cycle.Ran test mode, found 4-4 error (wash motor faillure). Ran a test cycle, found also the diverter making aloud clicking noise and water leaking from float switch. Tightened nut on float and replaced sump/motor assy using pre id part. Cleared code and ran a new test cycle. The unit worked as designed. Collected $499.17"

We serviced a

KITCHENAID RANGE

Model KESS907SSS04

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 08/16/2023

"cx complaint after cooking 1 hour later oven still very hot, turned of breaker for 15 minutes then oven cooled down, not console off button issue cx was able to turn off cycle, no errors stored, preheated on convect bake to 350, unit cooled down to 170 , although broil element stayed warm to touch it wasnt generating heat, quoted $418 for app managerfor possible stuck relay, cx will monitor, she would probably by new unit before fixing, called safety and documented; ordrng 1 WPW10181438 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit is dead. Unit tested and could not confirm issue, unit is currently working. Did find the drain line was not properly ran to the disposal. Drain line reran. Unit is working properly."

We serviced a

WHIRLPOOL UNKNOWN

Model WMH31017AB1

Near York, Pennsylvania 17406

Bernard M.

Job Details: 08/16/2023

Removed outer panel for unit and found the capacitor had arched. Ordering capacitor and will use all other parts on return. Found part in stock and set return for 8/21. Office will contact cx with time frame; ordrng 1 W10850446 (capacitor)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MW0

Near Virginia Beach, Virginia 23452

Justin W.

Job Details: 08/16/2023

cx complaint oven not working. checked unit to find error code f3e0. pulled unit out on matt to find oven sensor not connected completely. connected and tested unit heated to 350 in 7 minutes. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bowie, Maryland 20721

Davonte

Job Details: 08/16/2023

cx complained that unit wouldnt turn on. confirmed cx complaint. unable to test unit. check for voltage. got 120. cx stated he rather buy new unit. collected service fee charge

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia 20002

Leon

Job Details: 08/16/2023

cx complaint dishwasher making noise while operating. inspected unit found noise was coming from inverter. replaced sump pump drained and tested unit found no leaks and sound disappeared. unit is good to go

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 08/16/2023

Cx complaint F8E4 error. Was able to access unit and found tray full of water. Removed and cleared water. Ran unit and unable to replicate any kind of leak. Made sure cx is using rinseaid and prerinsing dishes. At this time no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 08/16/2023

replaced part and set unit temps to correct settings.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, Maryland 21409

Alexander D.

Job Details: 08/16/2023

replaced control. tested unit. advised cx to monitor and call back if issues persist;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 08/16/2023

cx c comp unit will not cool insp unit found brown wire not seated in connector replaced heater harness thawed unit also found therm not on evap tube replaced therm tested unit found damper open and closing unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, Maryland 20852

Roberto I.

Job Details: 08/16/2023

"Cx complaint ice dispenser not working, clumped ice in the bin.Confirmed one block of ice inside the bin. Removed ice and ran test 97, found water getting outside the mold during fill. Unit needs icemaker and fill tube. Replaced icemaker using pre id part. Ordering fill tube W11596134; ordrng 1 W11596134 (fill tube)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Lusby, Maryland 20657

Shane B.

Job Details: 08/16/2023

cx complaint is the unit not running cycles. when i arrived the wash light was flashing. pressed start and lid latch tried to lock several times but it didnt work. checked for codes and found F5E1. cleared code. replaced lid latch with preIDed part and restored power. ran service cycle with no issues. ran calibration cycle. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Centreville, Virginia 20120

Demonte S.

Job Details: 08/16/2023

No Qr codes on Drum that was ordered. Leveled the right rear foot to the Washer. Washer was teeter tottering. Ran washer without clothes. No movement. Ran washer with a large load. No movement. Cx is Day ng that they want the basket with the Qr code. Per last technician advisement. ( Per Mr send RB only.) ; ordrng 1 W11172199 (Whirlpool Washer Spin Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, Pennsylvania 17402

Drew B.

Job Details: 08/16/2023

cx complaintt hat unit is not coolign still efficently foun 5 at freezer today nd they said it goes 25-30 at times and thaws items. and called wp tl spoke to andy an gave psi reading of -10 on low and 75 on high per tl to high of high side reading should be around 45 on high and -5 or so 0 on low and they want to cut both ends of drier and flush nitrogen again and reinstall dryer.; ordrng 1 nitrogen (nitrogen) and 1 w11109499 (drier) and 1 sstch (ss tch) and 1 2count (2 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Aroda, Virginia 22709

Danny R.

Job Details: 08/16/2023

installed parts checks ok .

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Berkeley Springs, West Virginia 25411

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit cut off mid cycle, lid is locked. Unit had drained, but the clothing is soaked. Inspection of the drain pump found no power getting to the pump. Pump tested at only 3.1 ohms. Expected between 17.8-21.8 ohms. Got the same reading at the control, harness is good. Pump is shorting out. Control is sending a constant 14VAc to the pump. Cycled power with the pump disconnected, but the unit still would not unlock. Diagnostic LED on the control is out. Unit needs a new drain pump and control. Unable to acquire model/ser # at this time, lid is locked. Will need to install new control and pump 1st to get the lid to unlock.; ordrng 1 W11399437 (drain pump) and 1 W11519742 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 08/16/2023

replaced sump tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Potomac, Maryland 20854

Julian H.

Job Details: 08/16/2023

replaced parts resume power & everything runs quietly good airflow working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Manchester, Maryland 21102

Sal R.

Job Details: 08/16/2023

"CX complaint is that the unit is again not cooling. I found that the evap was frosted over. I steamed out the ice and found my evap fan motor to be running. I rtook a continuity reading of the defrost heater and found no continuity. I enter diag and found a F4E1 error code. I called WP tech line and discused my findings. WP TL informed me that the defrost heater is part of the evap coil. I am ordering 1 evap coil wioth defrost heater (W11629714). i am also orderign 1 drier filter (W11109499) and all corasponding couplers for LOKRING. I am ordeirng 1 2 tech / 3 call count due to the unit being built in and SS componats needing to be replaced. Once the evap coil is avalible, please have somoene form the office call to set a return date wioth SS tech.; ordrng 1 W11629714 (evap coil) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504432 (coupler) and 1 2tech (2 tech) and 1 3callcount (3 call count) and 1 SSTechneeded (SS tech Needed)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Potomac, Maryland 20854

Julian H.

Job Details: 08/16/2023

CX complaint about temp on FC not as cold & not making ice inspected temperatures on arrival Fc16 RC44 checked frots pattern partial frost on RC's not going all the way to the bottom coils checked frost on FC only frost on top checked operation of 3 way valve on test 4 looks fine switching sealed sys issue also found FCled out left a bypass for other lights to operate p&L cover by scode. MUST BE A SEALED SYS TECH 3 COUNTS; ordrng 1 W11601310 (white led FC) and 1 W11506635 (process stub) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (RC evap)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 08/16/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model wed8500bw0

Near Rockville, Maryland 20854

Roberto I.

Job Details: 08/16/2023

"CX complaint cycle not startting.Tested unit found cycle not starting and relay motor not clicling. Removed front, found bad door switch not closing the circuit. Bypassed switch, the cycle started ok. ordering door switch WPW10350907. Collected $189.94, balance due $110; ordrng 1 WPW10350907 (door switch)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 08/16/2023

"Customer complaint unit is flipping the breaer. Inspected unit and the unit is starting and then it popped the breaker. I tested heater, 9.7 ohms and is not grounding. Tested sensors and all good. Called techline and the told me to check the red wire on the dryer from the terminal to the timer to the heater to the motor. All check good. Unit is good unit will need electrician to check the breaker and wire."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 08/16/2023

"cx complaint middle spray arm falling off, found clip to mainfold came off not holding in place, was able to ziptie inplace for now, ordering manifold and spray arm, collected $282.99 visa cx paid in full....cx to get reimbursed by insurance/exteneded warranty; ordrng 1 W11662109 (manifold) and 1 W11627525 (spray arm)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 08/16/2023

replaced front panel looks good

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 08/16/2023

replaced crisper drawer tested unit working as desighned

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRB01

Near Lusby, Maryland 20657

Shane B.

Job Details: 08/16/2023

"cx complaint is the unit leaking water causing damage to the kitchen floors. cx said the fridge also stopped cooling a week or so after the leak. when i arrived floors were torn up, unit was pulled out and unplugged and water line was diconnected from valve under the sink. cx said a plumber cut the line off and removed the valve from under sink. told cx with unit not hooked up to water i cant diagnose the leak. she said that was fine, her concern is it not cooling. plugged unit in and found compressor pulling 11amps when it cycles on. compressor is locked up. ordering compressor. schedule with SS tech when part is available.; ordrng 1 W10139462 (compressor)"

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 08/16/2023

CX Complaint is the unit FC light not coming on. Inspected unit and found the FC door switch has failed causing light not to come on. Ordering FC switch.; ordrng 2 W11396033 (FC switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 08/16/2023

customer stated that the doors were not sealing. verified issue and fnd gaskets split... need parts...; ordrng 2 W10830055 (gasket-fip)s and 1 WPW10287601 (seal)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Centreville, Virginia 20121

Demonte S.

Job Details: 08/16/2023

Inspected the unit. Found that the cx is saying that the Washer is making a clicking / ticking noise. Ran Service Diagnostics on the unit. No error codes. I then ran Service Test on the unit. Weak agitating when unit is trying. Checked the capacitor to the unit. Capacitor is reading Open. Unit will need the Motor & Capacitor. ; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Manchester, Maryland 21102

Sal R.

Job Details: 08/16/2023

"Per the previouse tech, I was able to access and replace all aprts. Unit test good."

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 08/16/2023

Customer complaint unit is starting by itself and chimes is going crazy and the unit wouldnot start all the time. We found 5vdc going to the ui and interior light flickering. Called techline and they adviced to replace UI. Installed new UI. Unit is back to normal operations. collected in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 08/16/2023

White ice door shipped and unit requires grey. Replaced part to make unit functional but will need proper chute ordered.; ordrng 1 W11423781 (Grey ice chute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 08/16/2023

Installed new control and tested. unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Upper Marlboro, Maryland 20774

Davonte

Job Details: 08/16/2023

"cx complained unit wasnt filling upo with water. confirmed cx complaint. replaced su,mp assm. along with float switch. unit now working as sgould"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 08/16/2023

Found loose wire on drain pump pump not able to function without connection reseed connection and unit working properly

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Baltimore, Maryland 21206

Shane M.

Job Details: 08/16/2023

cx complaint the unit storage draw is very sharp from where you pull from. could confirmed. i had another panel to replace but was even sharper. i used sand paper to file down groove. unit working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Kensington, Maryland 20895

Israel R.

Job Details: 08/16/2023

Customer complaint unit is leaking. Tested the unit and the unit is leaking from the sump. quoted custoemr and collected in full. replaced sump and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model Wfw5620hw0

Near Herndon, Virginia 20171

Richard B.

Job Details: 08/16/2023

"CX complant. Washe rmaking noises and giving error code for long filli. Did a regular cycle and using only hot , Valve was screaming and water flow was reduced. Tried same cycle with cold only and no flow. Water supply good. installed cold and hot valves. No leaks , Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Martinsburg, West Virginia 25404

Ken M.

Job Details: 08/16/2023

Door switch replaced and tested. Unit is working properly. Old part left with custoemr.

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 08/16/2023

replaced cam riser hinge greased cam still same noise door jumps over when being closed top of door even with cabinet bottom sticks out about a half inch ordering door and grease; ordrng 1 W11561286 (freezer door) and 2 WP99003172 (grease)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Thurmont, Maryland 21788

Andrew S.

Job Details: 08/16/2023

Per previous diag I was able to access and replace the lower harness and shifter. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Inwood, West Virginia 25428

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit is not working properly. Checked for stored error codes and found F7E6, F7E7, F5E1, and F9E1. Basket spins freely. Ran test cycle and the unit did not fill. Cycled power to the unit and retried diagnostics. When the unit got to the drain part of the cycle, the drain pump had a hard time priming, but once it did, the unit did drain. Unit needs a new drain pump. Agitate and spin cycle ran properly. Lid lock is working properly. Inspection of the drive system found the gearcase is leaking oil. Unit needs a new gearcase, splutch, and belt. Washplate is seized on the gearcase shaft, will need to be broken off. Unit needs a new washplate.; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Arnold, Maryland 21012

Alexander D.

Job Details: 08/16/2023

cx complaint rc and fz lights flickering and one led in rc is burnt out. inspected unit and verified complaint. jumped rc led and all lights stopped flickering. called office to make sure i have to charge service call and labor when replacing a part not covered by service pointer. was advised Scode will still cover service call and labor but not a part mentioned in service pointer. replaced fz led with updated triple point led so we wont have to come back for that. replaced rear icemaker led. tested unit. all lights working properly. quoted 38.19 for led not mentioned in service pointer. unable to charge cx from my laptop today for some reason. called office to charge cx. paid in full with c/c. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WFW97HEXW2

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 08/16/2023

"WP8183270 179.83, wpw10442138 237.25, wpw10374126 244.80, 2nd man 90.00, labor 180.00, tax 45.11... unit has a mass comm error from acu to mcu. also the unit is giving errors for a faulty latch... customer to replace..."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Herndon, Virginia 20170

Richard B.

Job Details: 08/16/2023

"CX complant, Washer making noises but spins. Inspected unit and full size laundry center in closet, Found F2E1 stuck key error code and F8E1 . when filling the valves are making noises and reduced water flow. Will need valve assembly and control board. Will also need second tech due to full size in closet , Will need to come out to change parts , Extra tech. RB; ordrng 1 W11222849 (inlet stystem. 121.16) and 1 w11629601 (control 200.60)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, Virginia 20194

Simon

Job Details: 08/16/2023

CX complaints F7 E1error code inspected unit found error code F7E1 replaced actuator tested unit . actuator engagining but unit wont start ordered acu control.SZ; ordrng 1 W11513246 (acu control)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 08/16/2023

cx complaint is the microwave not heating and displaying an error code. checked for codes and found F1E5. cleared code. inspected unit and found nothing out of place. installed preIDed part. restored power and tested unit for cx. unit is working as designed. part is CBE. cx paid service call and labor.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Reston, Virginia 20194

Richard B.

Job Details: 08/16/2023

"CX complant. Not washing. Prior diagnosis foun unit needs sump and heater, Installed sump and heater and tested unit. Working as designed. Job completed, No leaks, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 08/16/2023

customer stated that the unit had ice forming under the pantry drawer. verified issue and fnd units dual valve leaking and dripping from the right rear of the ff section... unit needs the inlet valve..; ordrng 1 w11482383 (dual valve)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 08/16/2023

"CX Complaint is the unit is making noise. Found the unit has no error codes ran diag and the souns it coming from the belt and cam, Ordering Belt and cam.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 08/16/2023

CX Complaint is the unit isnt operating. Inspected unit and ran diag unit has no error codes ran cycle and unit finished diag no issues ran a normal cycle and unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 08/16/2023

"cx complains unit is not cooling. unit is 67*F in RC and 40*F in FC. unit shows no frost pattern and compressor amp draw is .035 amps. Call JL and gave him info. JL said to order sealed system repair 3XL compressor, evap, drier. CX also complains unit LEDs in FC and RC are not working. Ordering FC LED, Top RC leds, and LED module for use on return as well. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10463542 (suction tube) and 1 WPW10608485 (EVAP) and 1 W11239944 (LED cluster) and 2 W10695459 (LED)s and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, Maryland 21152

Brian R.

Job Details: 08/16/2023

cx complaint is time still does not work but found she wasnt going through settings right and unit not heating like it should. at 350 i read 391 and control reads 256. will order sensor and clibrate if needed.; ordrng 1 WPW10181986 (Temperature Sensor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 08/16/2023

"Cx complains that the unit not drying, isnpected unit and found some error codes 3-1 owi sensor open, 4-3 motor not running and 7-1 heater circuit, ran test mode, the motor makes a clicking noise, heater circuit cks ok.. order owi sensor and sump/pump.; ordrng 1 W11084121 (sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, Pennsylvania 17408

Bernard M.

Job Details: 08/16/2023

"Cx complaint unit wouldn't wash clothes.Entered diag and found no error codes. Ran test and when attempting to agitate or spin the unit would make buzzing noise. Inspected undernaeth and found no wire damage to harness. Replaced capacitor using pre-id parts, ran test, and unit agitated and spun. No further issues, unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2766GES

Near Reston, Virginia 20194

Richard B.

Job Details: 08/16/2023

"CX complant. No ice dispensed and snow in freezer compartment. . Inspected unit and found ice in freezer compartment, Found door not closing. Will need UI , Cracked skin , door assembly and bracket. CX paying 120 service call only. RB; ordrng 1 12001991 (ICE DOOR CHUTE 142.98) and 1 61003803 (Bracket 35.37) and 1 WP61005277 (fountain switch 100.87)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 08/16/2023

"Cx states dw leaking, can see signs under door from water. Ran express wash for 20 minutes with door on, no leaks, ran express for 30 minutes with door off, unit has clearly been leaking but I am unable to recreate leak. Ordering lower door seal and gasket.; ordrng 1 W11664713 (lower door seal) and 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 08/16/2023

"Installed control, tested unit, unit working as designed. Cx paid in full."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 08/16/2023

"Customer complaint unit is making a grind noise at the end of the spin cycle. Ran diagnostics and tested. did not hear a noise. Ran rinse and spin. and when it got to the sping the unit made a loud grinding noise stopped it and looked under and the unit basket is sitting on the floor. The suspension is weak is going pass the body of the unit. And is grinding in the gearcase. The gearcase Cannot move. Unit will need gearcase, suspension, splutch and actuator. Parts in stock.; ordrng 1 W11454372 (Gearcase) and 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW1

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 08/16/2023

"Cx states unit not heating, tested and confirmed. Found heater element measuring open. Installed new element, tested, unit is now heating properly."

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Woodbine, Maryland 21797

Ricardo S.

Job Details: 08/16/2023

"Cx complainss that one of the knob not working properly now, inspected unit .. the valve shaft is defective.. replaced manifold assy, reset power, unit tested with cx and works fine"

We serviced a

WHIRLPOOL DRYER

Model Medb835dw4

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit wasnt heating. verified issue and replaced the element, unit cks ok.."

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