Service History 298 - VIA Appliance

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Beltsville, MD 20705

Israel R.

Job Details: 08/16/2023

Customer complaint units outer glass is broken and needs to be replaced. Found lower front glass shattered. Quoted for new outter door assembly. Collected for part service call. Owes 110 on retunr. Ordering outer door. Special order part. Call custoemr when part is available.; ordrng 1 W10577911 (oven door glass 238.74)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/16/2023

customer stated that the doors were not sealing. verified issue and fnd gaskets split... need parts...; ordrng 2 W10830055 (gasket-fip)s and 1 WPW10287601 (seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 08/16/2023

Cs ice is clumping up and freezing food in deli drawer. I found the ice clumps up near the top where the ice flows over to the next mold. see pics . It does that by design. I lowered the water quantity to prevent to much clumping. Also found no food frozen anywhere in the fridge I couldnt confirm complaint. Tech line suggested setting temps to 3-5 degress in fc so i set it to 5. Advised customer to put a blottle of water in the deli drawer and monitor to see if it freezes. Unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/16/2023

CX Complaint is the unit FC light not coming on. Inspected unit and found the FC door switch has failed causing light not to come on. Ordering FC switch.; ordrng 2 W11396033 (FC switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mountville, PA 17554

Justin L.

Job Details: 08/16/2023

Was able to access unit and replace control. Found fan began to run but unit is no cool. Cut into system and found a charge. Replaced compressor and drier and pulled unit into vacuum which held and charged with 55G R600 and unit built a frost pattern and began to cool. Unit now checks good no further work needed

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRB01

Near Lusby, MD 20657

Shane B.

Job Details: 08/16/2023

"cx complaint is the unit leaking water causing damage to the kitchen floors. cx said the fridge also stopped cooling a week or so after the leak. when i arrived floors were torn up, unit was pulled out and unplugged and water line was diconnected from valve under the sink. cx said a plumber cut the line off and removed the valve from under sink. told cx with unit not hooked up to water i cant diagnose the leak. she said that was fine, her concern is it not cooling. plugged unit in and found compressor pulling 11amps when it cycles on. compressor is locked up. ordering compressor. schedule with SS tech when part is available.; ordrng 1 W10139462 (compressor)"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked unit and dryer is loud. tightened all panel screws and tested again. unit is alot better when running now. no abnormal noisess.

We serviced a

JENNAIR REFRIGERATOR

Model JS48NXFXDE01

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/16/2023

replaced crisper drawer tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked unit and found that the blower wheel is rubbing when spinning creating alot of noise. ordering all parts in that area and also a second tech due to the unit being stacked in a closet.; ordrng 1 341241 (belt) and 1 W11094983 (motor) and 1 W10888146 (housing) and 1 WP697770 (seal housing) and 1 WP8566209 (seal) and 1 WPW10349492 (blower) and 1 279780 (blower plate cover)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/16/2023

replaced front panel looks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

added sealant to the cabinet. checked all seals and doors. they are closing like they should. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/16/2023

"cx complaint middle spray arm falling off, found clip to mainfold came off not holding in place, was able to ziptie inplace for now, ordering manifold and spray arm, collected $282.99 visa cx paid in full....cx to get reimbursed by insurance/exteneded warranty; ordrng 1 W11662109 (manifold) and 1 W11627525 (spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

found damaged on the fc door. parts on order.; ordrng 1 LW10638683 (fc door) and 1 W11178521 (nameplate)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Silver Spring, MD 20902

Israel R.

Job Details: 08/16/2023

"Customer complaint unit is flipping the breaer. Inspected unit and the unit is starting and then it popped the breaker. I tested heater, 9.7 ohms and is not grounding. Tested sensors and all good. Called techline and the told me to check the red wire on the dryer from the terminal to the timer to the heater to the motor. All check good. Unit is good unit will need electrician to check the breaker and wire."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked the unit and let if fill and drain. run for about ten minutes. no leaks detected. may have been an install issue that has been resovled.

We serviced a

WHIRLPOOL DRYER

Model wed8500bw0

Near Rockville, MD 20854

Roberto I.

Job Details: 08/16/2023

"CX complaint cycle not startting.Tested unit found cycle not starting and relay motor not clicling. Removed front, found bad door switch not closing the circuit. Bypassed switch, the cycle started ok. ordering door switch WPW10350907. Collected $189.94, balance due $110; ordrng 1 WPW10350907 (door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

levleed out the front legs since they are adjustabvle. the back legs are not. unit is good to go.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/16/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked unit and unit is installed properly. tested dryer and wsher. unit is running as desigend.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Potomac, MD 20854

Julian H.

Job Details: 08/16/2023

CX complaint about temp on FC not as cold & not making ice inspected temperatures on arrival Fc16 RC44 checked frots pattern partial frost on RC's not going all the way to the bottom coils checked frost on FC only frost on top checked operation of 3 way valve on test 4 looks fine switching sealed sys issue also found FCled out left a bypass for other lights to operate p&L cover by scode. MUST BE A SEALED SYS TECH 3 COUNTS; ordrng 1 W11601310 (white led FC) and 1 W11506635 (process stub) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (RC evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked the unit and found a dent at the bottom of the door. unit needs a new rc door ro resolve the issue. part on order.; ordrng 1 W11575716 (rc door)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Manchester, MD 21102

Sal R.

Job Details: 08/16/2023

"CX complaint is that the unit is again not cooling. I found that the evap was frosted over. I steamed out the ice and found my evap fan motor to be running. I rtook a continuity reading of the defrost heater and found no continuity. I enter diag and found a F4E1 error code. I called WP tech line and discused my findings. WP TL informed me that the defrost heater is part of the evap coil. I am ordering 1 evap coil wioth defrost heater (W11629714). i am also orderign 1 drier filter (W11109499) and all corasponding couplers for LOKRING. I am ordeirng 1 2 tech / 3 call count due to the unit being built in and SS componats needing to be replaced. Once the evap coil is avalible, please have somoene form the office call to set a return date wioth SS tech.; ordrng 1 W11629714 (evap coil) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504432 (coupler) and 1 2tech (2 tech) and 1 3callcount (3 call count) and 1 SSTechneeded (SS tech Needed)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked unit and found a dent on rc and fc door. ordering all parts needed to resolve the issue.; ordrng 1 LW10638683 (fc door) and 1 W11178521 (nameplate) and 1 W11575716 (rc door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Potomac, MD 20854

Julian H.

Job Details: 08/16/2023

replaced parts resume power & everything runs quietly good airflow working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

checked unit and found a defective handle and mounting screws. partss on order.; ordrng 2 WP489357 (screws)s and 1 WPW10672333 (handle)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/16/2023

replaced sump tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

cx complaint unit is loud. checked the unit and had to tigheten all panel screws. once tightened the unit is alot quiter during operaiton. unit is good to go.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit cut off mid cycle, lid is locked. Unit had drained, but the clothing is soaked. Inspection of the drain pump found no power getting to the pump. Pump tested at only 3.1 ohms. Expected between 17.8-21.8 ohms. Got the same reading at the control, harness is good. Pump is shorting out. Control is sending a constant 14VAc to the pump. Cycled power with the pump disconnected, but the unit still would not unlock. Diagnostic LED on the control is out. Unit needs a new drain pump and control. Unable to acquire model/ser # at this time, lid is locked. Will need to install new control and pump 1st to get the lid to unlock.; ordrng 1 W11399437 (drain pump) and 1 W11519742 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

found damaged fridge door. parts on order.; ordrng 1 LW10642551 (fridge door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Aroda, VA 22709

Danny R.

Job Details: 08/16/2023

installed parts checks ok .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

"cx complaint condensation on the insisde. checked the unit and found no excessive condensation. therefore, i made sure all seals and doors are working as designed. found no air gaps. unit is good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17402

Drew B.

Job Details: 08/16/2023

cx complaintt hat unit is not coolign still efficently foun 5 at freezer today nd they said it goes 25-30 at times and thaws items. and called wp tl spoke to andy an gave psi reading of -10 on low and 75 on high per tl to high of high side reading should be around 45 on high and -5 or so 0 on low and they want to cut both ends of drier and flush nitrogen again and reinstall dryer.; ordrng 1 nitrogen (nitrogen) and 1 w11109499 (drier) and 1 sstch (ss tch) and 1 2count (2 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

cx complaint the unit wobbles. had to adjust the rollers so that they were flush. unit is running as desigend.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Centreville, VA 20120

Demonte S.

Job Details: 08/16/2023

No Qr codes on Drum that was ordered. Leveled the right rear foot to the Washer. Washer was teeter tottering. Ran washer without clothes. No movement. Ran washer with a large load. No movement. Cx is Day ng that they want the basket with the Qr code. Per last technician advisement. ( Per Mr send RB only.) ; ordrng 1 W11172199 (Whirlpool Washer Spin Basket)

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

cx complaint the unit is not making ice. checked the unit and found the vavle defective and also the hole plug. parts on order.; ordrng 1 WP2254517 (hole plug grey) and 1 WPW10279909 (inlet valve)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Lusby, MD 20657

Shane B.

Job Details: 08/16/2023

cx complaint is the unit not running cycles. when i arrived the wash light was flashing. pressed start and lid latch tried to lock several times but it didnt work. checked for codes and found F5E1. cleared code. replaced lid latch with preIDed part and restored power. ran service cycle with no issues. ran calibration cycle. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/16/2023

found plug for holes in doors damaged. parts on order.; ordrng 2 WP2254517 (hole plug grey)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Roberto I.

Job Details: 08/16/2023

"Cx complaint ice dispenser not working, clumped ice in the bin.Confirmed one block of ice inside the bin. Removed ice and ran test 97, found water getting outside the mold during fill. Unit needs icemaker and fill tube. Replaced icemaker using pre id part. Ordering fill tube W11596134; ordrng 1 W11596134 (fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Shenandoah, VA 22849

Danny R.

Job Details: 08/16/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mechanicsville, VA 23111

Chris B.

Job Details: 08/16/2023

cx c comp unit will not cool insp unit found brown wire not seated in connector replaced heater harness thawed unit also found therm not on evap tube replaced therm tested unit found damper open and closing unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Hyattsville, MD 20785

Samuel R.

Job Details: 08/16/2023

replaced control and tested unit through various cycles and unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, MD 21409

Alexander D.

Job Details: 08/16/2023

replaced control. tested unit. advised cx to monitor and call back if issues persist;

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Richmond, VA 23228

Joseph D.

Job Details: 08/16/2023

Plugged in led harness and unit illuminating properly . No other issues noted . Working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Washington, DC 20016

Samuel R.

Job Details: 08/16/2023

replaced part and set unit temps to correct settings.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Blades, DE 19973

Michael E.

Job Details: 08/16/2023

CX complaint: not completing cycles. Tested and verified complaint. F8E1 error code. Water inlet slow on the cold side. House supply has good water pressure. Ordering inlet valve. Schedukled return visit for 8/24 AM; ordrng 1 W11210463 (valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/16/2023

Cx complaint F8E4 error. Was able to access unit and found tray full of water. Removed and cleared water. Ran unit and unable to replicate any kind of leak. Made sure cx is using rinseaid and prerinsing dishes. At this time no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Essex, MD 21221

Shane M.

Job Details: 08/16/2023

installed all parts but control. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20002

Leon

Job Details: 08/16/2023

cx complaint dishwasher making noise while operating. inspected unit found noise was coming from inverter. replaced sump pump drained and tested unit found no leaks and sound disappeared. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/16/2023

complaint only made ice four times after parts being replaced harvest test passed filled with water e2 error stored reset power unit cycled and filled customer will monitor the ice production through the night no errors after running harvest

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bowie, MD 20721

Davonte

Job Details: 08/16/2023

cx complained that unit wouldnt turn on. confirmed cx complaint. unable to test unit. check for voltage. got 120. cx stated he rather buy new unit. collected service fee charge

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/16/2023

"Installed new sump assembly, ran service test, completed with no errors, found water leaking from loose rack mount, tightened mount and tested, leak stopped. Unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MW0

Near Virginia Beach, VA 23452

Justin W.

Job Details: 08/16/2023

cx complaint oven not working. checked unit to find error code f3e0. pulled unit out on matt to find oven sensor not connected completely. connected and tested unit heated to 350 in 7 minutes. unit working as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hughesville, MD 20637

Brian F.

Job Details: 08/16/2023

"Cx states unit not cooling, inspected and confirmed. Found evap cover completely frosted over, evaporator completely frozen over. Cleared evap, installed new defrost heater and defrost sensor. Powered unit on and entered diagnostics mode, heater now working, no thermistor errors, unit is now working properly."

We serviced a

WHIRLPOOL UNKNOWN

Model WMH31017AB1

Near York, PA 17406

Bernard M.

Job Details: 08/16/2023

Removed outer panel for unit and found the capacitor had arched. Ordering capacitor and will use all other parts on return. Found part in stock and set return for 8/21. Office will contact cx with time frame; ordrng 1 W10850446 (capacitor)

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Alexandria, VA 22314

Christian C.

Job Details: 08/16/2023

Cx complaint a piece is not secure. Inspected unit found moisture sensor loose. Secured moisture sensor. Tested unit no issues.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit is dead. Unit tested and could not confirm issue, unit is currently working. Did find the drain line was not properly ran to the disposal. Drain line reran. Unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KUDL03FVSS0

Near Alexandria, VA 22314

Christian C.

Job Details: 08/16/2023

Cx complaint door just falls. Inspected unit found cable defective on left side. Only right side had been replaced. Installed door cable kit for both sides. Tested door. No issues.

We serviced a

KITCHENAID RANGE

Model KESS907SSS04

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/16/2023

"cx complaint after cooking 1 hour later oven still very hot, turned of breaker for 15 minutes then oven cooled down, not console off button issue cx was able to turn off cycle, no errors stored, preheated on convect bake to 350, unit cooled down to 170 , although broil element stayed warm to touch it wasnt generating heat, quoted $418 for app managerfor possible stuck relay, cx will monitor, she would probably by new unit before fixing, called safety and documented; ordrng 1 WPW10181438 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/16/2023

weak cooling stated never reached set points checked freezer at 22f fridge 41 f set to 34 f and -5 f removed evap in freezer large ice ball on inlet no frost pattern ordering evap freezer section and nitrogen for testing; ordrng 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11506620 (coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Rockville, MD 20851

Roberto I.

Job Details: 08/16/2023

"Cx complaint unit randomly stops mid cycle.Ran test mode, found 4-4 error (wash motor faillure). Ran a test cycle, found also the diverter making aloud clicking noise and water leaking from float switch. Tightened nut on float and replaced sump/motor assy using pre id part. Cleared code and ran a new test cycle. The unit worked as designed. Collected $499.17"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Manassas, VA 20109

Daniel J.

Job Details: 08/16/2023

dishwasher dishes wet at end of cycle checked fault history no errors stored ran diag cycle water entering tub around 71 f removed panel ran around checked voltage off blue/white and blue/red 120 vac ran kitchen sink till water was hot tested again highest of 87f but drier than before inform customer to keep using rinse aide but also run sink water for a few mins to heat the water up before entering tub heater dry at end of testing

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Silver Spring, MD 20904

Israel R.

Job Details: 08/16/2023

Installed new belt and tested. Unit is back to normal operations.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Williamsburg, VA 23188

Orbie

Job Details: 08/16/2023

"replace clip, tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Centreville, VA 20120

Demonte S.

Job Details: 08/16/2023

Inspected the unit. Found that the cx is saying that the Temperatures are not correct. I then checked the Freezer Temperature with meter I'm getting -0.2 . Freezer is set to -5 Degrees. ( Cx states they are losing vegetables and fruits in the Refrigerator Section. I advised the cx that all vegetables has to be in a Ziploc / Ziploc Containers. Cx has a vegetables in store containers / bags. ) Checked the Refrigerator Temperature. I'm getting 39.2 Degrees. Unit is set to 35 Degrees. Called Whirlpool Techline. Per Whirlpool Techline the Temperature are going to fluctuate. Because there is no air movement because how the Refrigerator / Freezer is packed. Some spots will have warmer temperatures then others. Sent all photos to Whirlpool. Whirlpool is stating that they will need to correct how the unit is packed. Also was told to not order any parts. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXPA5

Near Alexandria, VA 22314

Christian C.

Job Details: 08/16/2023

"Installed console, and vent assembly. Tested unit no issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Sterling, VA 20164

Simon

Job Details: 08/16/2023

CX complaints water despensor not despensing water.inspected unit water pressure main line ok .replaced dualvalve and filter housing tested unit no water in line orederd inlet valve MODEL SERIAL NUMBER OF THE UNITis DIFFERENTsee sd pic .SZ; ordrng 1 WPW10238100 (INLET VALVE)

We serviced a

KITCHENAID REFRIGERATOR

Model Krmf706ess04

Near McLean, VA 22102

Jason A.

Job Details: 08/16/2023

"CX complaint FRIDGE leds are out. Doesnt make ice or dispense water & door open icon & alarm. Found pantry door UI & connector corroded. Whole door has to be replaced. Left a quote. Unplugged connector & ALL lights came back on, test 56 E0 57 harvest complete & water fills. & water dispenser working. CX will call back if they decide to repair > JJ; ordrng 1 W10815669 (STAINLESS 4416.01)"

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Round Hill, VA 20141

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit shuts down mid cycle and cant be restarted for at times a few days... verified issue from a video that the customer took. the lights are dim on the ui when issue occures, and will not allow buttom pushes and the encoder will not function... after some time the unit will run, and may run for a few days with no issues... there seems to be a dc voltage drop from the acu, or the hmi isnt seeing voltaged correctly... unit fully functional at time of service need parts...; ordrng 1 w11626077 (hmi control) and 1 w11627413 (acu) and 1 w11437973 (upper harness)"

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Manassas, VA 20112

Demonte S.

Job Details: 08/16/2023

"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F7E1 = Basket Speed Fault. Found that the Drum is slipping / Gearcase is grinding. Unit can't tell Basket Speed. ( Cx was washing Blankets.) Unit will need a new Drum = W10521298, Washer Hub = W10528947, Gearcase = W11454372, Actuator = W10913953 & Drive Clutch = W10721967. Cx paid for the Service Call Only by Card. If the cx calls back please Order the following parts listed. Don't go without parts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Carlisle, PA 17015

Fred G.

Job Details: 08/16/2023

i was able to access unit replace the RC led as per previous visit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/16/2023

"cx complanint of unit not spinning out clothes,checked unit to find the following error codes F3E3,F0E5,tested ran unit appears to be ok but upon futher inspection found that the thermistor on water vavles have failed and gear case leaking oil with play in wash plate break down as follows 1/w11165546, water vavles ,1/w10734521 slider ,1/W10752187, screw,1/W10902814,Washplate,1/W11449841,Gearcase,service call break down as follows service call 120.00parts 448.17shipping 15.00labor 250.00sub total 833.17tax 26.69grand total 860.06deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near New Cumberland, PA 17070

Fred G.

Job Details: 08/16/2023

cx complaint unit makes noise while running. inspected unit and found idler and belt have failed. qouted cx for repair and cx accepted. replace both with van stock and r

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Hampton, VA 23666

Justin W.

Job Details: 08/16/2023

replaced connectors and tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/16/2023

cx complaint both left front and rear elements are not heating correctly. I found both elements terminals were warpped not allowing full contact with connector. I replaced both elements and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Virginia Beach, VA 23454

Carl A.

Job Details: 08/16/2023

"cx complaint of unit not turning on,checked unit to find power coming to control obard but not putting out , ohmed out drain pump at 20 ohms ,checked ui to find that 5 votals dc coming but not turing on unit will need drain pump and control board break down as follows 1/w11400681, control 1/w10876600 drain pump ,service all break down as follows service call 120.00parts 401.63shipping 15.00labor 110.00sub total 646.63tax 24.10grand total 670.7deposit 120.00cx will call back if moving forward with repairs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Carlisle, PA 17013

Fred G.

Job Details: 08/16/2023

"cx complaint on the 12th they units temps were going up. 50 degrees RC and 23 degrees FC. the temps then went up in the freezer and RC temps came down. monday afternoon temps then stablized and normaled. inspected unit and first took temps and found 5 degrees FC, 34 degrees RC. i found evap fan was working. I found 14.56kohms FC, 5.59kohms RC. readings are off from temps. installed main control and ordering FC thermistor, RC harness with thermistor. once parts are in please reach out to cx and set up a return visit.; ordrng 1 WPW10224292 (wire harness) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Hampton, VA 23664

Carl A.

Job Details: 08/16/2023

"cx complaint of unit leaking water from unit,checked unit to find frost around door and that doo not closing fully,removed ice from btttom of frezer and reajusted door rails testewd unit works as designed"

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXXS2

Near Annapolis, MD 21401

Alexander D.

Job Details: 08/16/2023

"replaced recirculation pump and reservoir drain pump. tested unit. both pumps working and ice starting to form on evap plate. harness(93.98) not needed, subtracting cost of harness from labor. 110-93.98= 16.02 labor due. unable to charge cx card from my laptop at this time for some reason. called office to charge 16.02. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Manassas, VA 20110

Daniel J.

Job Details: 08/16/2023

washer stuck im wash cycle not spinning checked faults in diag f5 e2 error latch failure and f2 e1 error stuck button ran diag cycle found locking and unlocking randomly during cycle replaced lid latch ran diag complete and spun exited out and and start drain and spin good started normal cycle on cold water flow good from valves

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Carlisle, PA 17013

Fred G.

Job Details: 08/16/2023

"i was able to access unit and replace thr compressor, evap, filter/dryer, ice maker kit as per previous tech. i was able to pull unit into a 30 in vaccum and found it to hold for 20 mins. i then charged system with 68g of R600A and found unit began to build a frost pattern. unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Warrenton, VA 20187

Daniel J.

Job Details: 08/16/2023

per notes installed control and console diag all lights illuminated no errors after diag started cycles all leds on

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Hyattsville, MD 20785

Davonte

Job Details: 08/16/2023

"cx complained door gasket was falling off. inspected unit confirmed cx complaint. door gasket falling off rc and fc. tried to reseat gaskets, used heat gun. gaskests continued to fall out. gaskets are warped. unit needs fc and rc door gaskets. both are on special order.; ordrng 1 W10861499 (gasket fc) and 1 W10838574 (gasket rc)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Marshall, VA 20115

Daniel J.

Job Details: 08/16/2023

per notes installed damper and ice maker test 3 normal when opening and closing cycled new icemaker completed added water to mold

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22182

Richard B.

Job Details: 08/16/2023

CX complant. Door dosent close. Inspected unit and found freezer drawer adapter dosent fully close allowing air to invade freezer causing frost. Ordering freezer adapters. Not in stock Further work needed. RB; ordrng 1 WPW10397636 (freezer adapter) and 1 WPW10397635 (freezer adpter.)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Ashburn, VA 20148

Simon

Job Details: 08/16/2023

CX complaints falling to preheating control panel all the time.inspected unit and replaced appliances manager tested unit .still unit not preheating bake 450F not reach the temprature .Unit not responding CX change two routers for wifi connection that didnt help .unit need main control and user interface.OREDERED UI and MAIN CONTROL.sz; ordrng 1 W11616683 (console) and 1 W11325603 (control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Lancaster, PA 17601

Justin L.

Job Details: 08/16/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ

Near Springfield, VA 22152

Jason A.

Job Details: 08/16/2023

CX complaint DW not cleaning. Detergent drops but doesnt dissolve. Found F4 wash motor & door latch F5 error codes. Water fills but motor only hums. Replaced part & cleared error codes. Repeat test wash. & now have good wash pressures. Unit complete test wash & drain & heats/ NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Newport News, VA 23608

Orbie

Job Details: 08/16/2023

replaced lid. tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Rockville, MD 20850

Roberto I.

Job Details: 08/16/2023

"CX complaint dent on pantry door, handle cannot be installed. Confirmed dented pantri door, handle doesn't align with studs. Ordrring pantry door W11435354 and handle W11045125.; ordrng 1 W11435354 (pantry door) and 1 W11045125 (pantry door handle)"

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/16/2023

"cx complaint smells gas in drawer area, found leak w/sniffer at copper flared nut on right side of valve, tightened fitting, rechecked 3 times , no more leak, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Rockville, MD 20852

Roberto I.

Job Details: 08/16/2023

"Powered unit, the drain pump started. Unstacled dryer and test mode, confirmed F3, F24 and F11 errors. Ran a test cycle, the unit skepped steps and then switched to normal cycle by itself. Pressure hose ok. Unit needs control board and pressure switch. The warranty on the unit expired 11 day before the service request. Called Whirlpool Safety, the gave PL authorization (2nd tech was alredy authorized with the prev auth. #). Ordering acu W11616491 and pressure switch W11044866. Return visit 8/22/23. **2 TECH**; ordrng 1 W11616491 (acu) and 1 W11044866 (pressure switch) and 1 2nd tech"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hamilton, VA 20158

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit was leaking from the drain line. verified issue, unit will need the drain line. drain line is covered under 1 year part warranty; ordrng 1 W11244231 (hose)"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Baltimore, MD 21230

Shane M.

Job Details: 08/16/2023

installed pressure switch. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/16/2023

cx complaint of door gaskets falling out of door found that doorss are over filled causing unit to push the gaskets out ordering parts needed for repairs also found liner pulling away from cabinet called techline spoke with Kirt unit going up for review; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Smithsburg, MD 21783

Ken M.

Job Details: 08/16/2023

Customer complaint is that the left door is sagging towards the right door and is lower. Upper hinge loosened and door pushed to the left. Hinge resecured. Doors now have an even gap. Lowered the right door adjustment both to match the left. Doors are now level.

We serviced a

KITCHENAID ICE MAKER

Model KRSC703HPS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/16/2023

unit producing ice installed new fan scroll with gaskets dispensing water and ice bucket full of ice and in mold

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HV1

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit is giving an F6E1 error code, burning food. Confirmed error code. Unit reading room temperature and oven compartment matches. Elements tested individually and both work. Ran test cycle and monitored temperature. Preheat reached 422 when set to 350. Oven swing is greater than 60 degrees, 314 to 406. Sensor reading 363 when temperature is above 390. Sensor is out of tolerance. Sensor replaced. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 08/16/2023

"Removed and replaced the compressor, drier, and coupler tested and inspected for proper use unit now functions Normally. Filled with R134A. Unit is now cooling properly"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Lancaster, PA 17603

Justin L.

Job Details: 08/16/2023

Cx complaint lid wont lock. Was able to access unit and found f5e3 lid lock wont unlock f5e2 lid lock failure. Ran test 0 and found control sending voltage but lid lock clicks but doesnt latch. Found that the lid is warped so it isnt closing properly and if you put pressure on the lid unit will lock but due to issue causing lid lock to fail. Will need lid and lid lock for repair. Once approved and in office will need to set return; ordrng 1 W10861642 (lid lock) and 1 W11256781 (lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23452

Justin W.

Job Details: 08/16/2023

cx complaint ice falling through container. confirmed complaint. checked unit to find container warped causing cracking in container allowing ice to fall through hole. ordering container to complete repair.; ordrng 1 WPW10558424 (container (ship to cx))

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