We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2023
installed chute for door. didnt found any other issues. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB
Near Martinsburg, WV 25401
Ricky E.
Job Details: 06/14/2023
unit exchanged by wpl. unit no longer at lowes...
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/14/2023
Replace all controls checked voltage at lights. Freezer defrosting properly unit working as designed tighten freezer door
We serviced a
WHIRLPOOL DISHWASHER
Model LHIH
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/14/2023
Cx has no M / S sticker. I advised the cx to call Whirlpool to obtain the Sticker. User Interface isn't lighting up. If the cx calls back don't go without User interface.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Washington, DC 20011
Samuel R.
Job Details: 06/14/2023
cx complaint unit is not cooling properly inspected unt and could confirm.found control would not adjust settings.replaced control and set temps correctly.advised cx give unit 24hrs to come to temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hampstead, MD 21074
Bernard M.
Job Details: 06/14/2023
"Cx complaint icemaker is producing ice. Inspected in FC and found the icemaker had fallen with the bail arm dettached. Removed drawers and found the mounting screw for icemaker loose. Resecured icemaker to the liner and placed bail arm back in, Held in door switch and icemaker began to harvest and filled. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Baltimore, MD 21223
Shane M.
Job Details: 06/14/2023
cx complaint the unit isnt dispensing water or making ice. found water pressure issue at water piercing valve. adjusted rod. free up pressure. advised cx to get a plumber.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Charlottesville, VA 22901
Danny R.
Job Details: 06/14/2023
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20011
Samuel R.
Job Details: 06/14/2023
did not have meters called pwh.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Reisterstown, MD 21136
Bernard M.
Job Details: 06/14/2023
Cx cancelled at the door. Moving on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fallston, MD 21047
Neil H.
Job Details: 06/14/2023
RC GASKETS DRY AND FRAYING ORDERING BOTH AND RETURNING WITH THE FC; ordrng 2 W10830162 (Whirlpool Refrigerator Door Gasket)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Reisterstown, MD 21136
Bernard M.
Job Details: 06/14/2023
"Cx complaint unit is off balance. Entered diag and found no error codes.m Ran test cycle and found during spin, the unit would wobble back and fourth. Inspected and found the front right leveling leg not secure to cabinet. Removed and re-inserted leg and leveled unit. Ran test and unit is steady during spin. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS0
Near Arlington, VA 22207
Christian C.
Job Details: 06/14/2023
Cx complaint door alarm error. Inspected unit found FC door switch not opening fully. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near East Berlin, PA 17316
Drew B.
Job Details: 06/14/2023
"cx comp,laiutn that unit is not leveled and back left cover is lipped up.. and when arrived was able to move the legs all the way upand also removed 5/16 on the lid and slid the bracket in correctly now is is flush and not hpopping up. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/14/2023
Cx complaint unit is not working properly inspected unit found the compressor is not coming on tried to reset still not coming on ordering the compressor and drier both covered under entitlements. ; ordrng 1 W11305045 (Compressor) and 1 WPW10143759 (Drier)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 06/14/2023
Cx complaint unit is not working properly inspected unit found the unit is not spinning and not agitating also pulley has burn marks on pulley. Cx declined service paid 120.00 service call ; ordrng 1 W11227944 (capacitor) and 1 W11212745 (actuator) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kensington, MD 20895
Brian F.
Job Details: 06/14/2023
"Cx states wheels coming off of upper rack, inspected and confirmed. Ordering new upper rack adjuster kit.; ordrng 1 W10712395 (adjuster)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Leesburg, VA 20176
Ken M.
Job Details: 06/14/2023
"Customer complaint is that the ice maker has stopped making ice. Test 56 showed E5. Ice maker cycled, but did not fill. Ran test 19 for a few minutes and then reran test 45. Unit filled properly. Fill tube frozen due to lack of activity from the ice maker. Ice box fan is working properly. Bin sensor is working properly. Ordering ice maker.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near McLean, VA 22101
Christian C.
Job Details: 06/14/2023
Cx complaint unit is not cooling in both sections. Inspected unit found temps avg 55 in RC and 20 in FC. RC fan is not running. Called techline SR#7736629779 Found corrosion on wire into liner. Unit non-repairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22182
Richard B.
Job Details: 06/14/2023
CX complant. Water under drawers. Prior diag found unit needs evap drip pan . Ins
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Barhamsville, VA 23011
Orbie
Job Details: 06/14/2023
cx complaint unit icemaker has missing tab. found faulty icemaker. 1yr additonal RAC warranty. replaced icemaker. tested unit. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Ocean View, DE 19970
Michael E.
Job Details: 06/14/2023
"CX complaint: bioth RC gaskets tearing. Inspected and verified complaint. Replaced both RC door gaskets. Heated anbd reshaped gaskets. Tested unit and it is noew working properly. CX paid for service, labor, S&H and parts by check. Job is complete"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Glen Rock, PA 17327
Bernard M.
Job Details: 06/14/2023
"Replaced UI, set time and ran unit, unit heated as designed and the display no longer flickers. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Catonsville, MD 21228
Emmanuel R.
Job Details: 06/14/2023
"Cs unit is not washing the dishes, confirmed complaint.I found error codes f4e3 washmotor not running Replaced control board ,Verified its getting 120v but not activating. Ordering sump/washmotor. and hold down screws to secure unit.; ordrng 1 W11613479 (sump/motor) and 2 W11551549 (screws)s"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP02
Near Falls Church, VA 22046
Richard B.
Job Details: 06/14/2023
"CX complant. F2E1 error code after fixing electrical. Inspected unit and found F2E1 error code returns after cycling breaker . Changed consoles with CX provided spare console, And cycled breaker. Microwave working as designed now. Job completed, If CX calls back . new console is not in stock. Quoted CX . RB; ordrng 1 W11236885 (console 1186.74)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sterling, VA 20164
Simon
Job Details: 06/14/2023
CX complaints refrigrator not making ice .UNIT checks unable to diagnostic UI not reponding .UNIT need UI and filter housing CX paid service call $ 120.SZ; snapped 6 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Belvidere, NC 27919
Branden R.
Job Details: 06/14/2023
"cx complaint water leaking , checked unit and found everything checked good found filter head connetion not properly seated allowing air into lines reseated and tested everything checked good and unit is running as designed . advised cx to replace filter and keep it replaced when it calls for it . cx agreed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Carrollton, MD 20784
Sherwood
Job Details: 06/14/2023
cx complaint was a e4 error code. i arrived today and could confrim error code f9e2 and f8e4. checked for leaks no leaks found and drain pump is working. so i cleared code and ran a service diag and codes did not come back. unit is working correctly now and unit had no error codes after diagnosic.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Yorktown, VA 23690
Lucas R.
Job Details: 06/14/2023
"replaced evap, vacuumed to -30'hg, verrified pressure holding 20 min, charged, veriified low pressure 5 psi, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Fort Washington, MD 20744
Leon
Job Details: 06/14/2023
cx complaint.icemaker not making or dispensing. confirmed issue and replaced ice maker. tested unit working properly. client was getting poor circulation due to items blocking vents. instructed customer on proper usage for ice maker to work
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Yorktown, VA 23692
Orbie
Job Details: 06/14/2023
cx complaint unit making noise and now lid lock flashing at him. checked unit found F5E3. verified lidlock fauilty. unable to get under unit as unit is sitting in pan behind door in tight space. water is also sitting in pan. CX paid service charge and will think about repair vs replace.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Fredericksburg, VA 22408
Robert W.
Job Details: 06/14/2023
Cx Complaint not spinning clothes out. Inspectedf unit and found the agitator has failed not staying in place. Ordering washplate and agitator.; ordrng 1 W10772621 (Screw) and 1 W10846191 (Washplate) and 1 W10850126 (Cap)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23513
Carl A.
Job Details: 06/14/2023
"cx complaint of unit leaking water ,checked unit to find no error codes at this itme,checked all coponets that come in contact with water found no leaking were water come into contact with unit tested unit multiply times in both tested and manule and filled unit to it peak levels was unable to duplicated problem at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lexington Park, MD 20653
David J.
Job Details: 06/14/2023
"Customer complaint unit just stopped cooling arrive today and verified complaint found unit was pulled out and connected to power. Found all aspects of unit working just not cooling. Removed back panel of unit and inspected compressor and found compressor was very hot. Disconnected unit from power and waited two minutes for it to cycle through its power. Plugging it back in and compressor, made a loud grinding noise and then stopped And would not do anything else. This unit is going to need a sealed system repair. Spoke with MM we had decided that this unit is a new compressor and to order the evaporator for return visit schedule. Follow up appointment with office and will return on scheduled date. ; ordrng 1 W11574734 (Compressor kit) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Charging tube) and 1 W11506635 (Service valve) and 1 W11598434 (Evap) and 1 W11506620 (Coupler) and 1 W11504450 (Cap tube) and 1 SStech (SS tech)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Chester, VA 23836
Chris B.
Job Details: 06/14/2023
cx comp unit will trip breaker when not in use insp unit could not duplicate cx comp called tech line spoke with leon sr#7736629288 found cooktop and hood on same breaker leon stated unplug cooktop to see if it cooktop or hood advised cx to do so and use cooktop when needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leesburg, VA 20175
Ken M.
Job Details: 06/14/2023
"Customer complaint is that the fresh food compartment is too cold. Found that the damper is running louder than it should be, but appears to be closing properly. Ordering damper as the gearing should not be making any noise. Sensors are registering good. Sensor may be out of tolerance. Unit set at 41, but items are freezing. Ordering fresh food sensor. There is also a dent on the right side door. Not addressing the door at this time, customer contacting Costco about having the unit exchanged.; ordrng 1 W11236851 (diffuser) and 1 W10316760 (thermistor) and 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Israel R.
Job Details: 06/14/2023
"Customer complaint unit is not heating and is making a loud noise. Ran test and found the unit is making loud noises when it try to heat. The unti is not heating. I can heat the diode has failed and i can see a crack on it. Unit needs new magnetron, capacitor, magnetron. Customer did not have Clsoing disclosure he said he will have one on return visit. Called parts and they told me thay have a magnetrong for this call.; ordrng 1 W11335495 (capacitor) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Arlington, VA
Christian C.
Job Details: 06/14/2023
Installed control panel assembly. Tested unit. Fan works in all modes. Light works in all modes. Unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/14/2023
"replaced triple valve, heater, and rc icemaker, tested, failed to bring fc icemaker. ordering fc icemaker to complete repair.; ordrng 1 W11578780 (fcicemaker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 06/14/2023
"Cx complains about an error code f0e7 clean washer.. test mode works fine. then i ran the clean cycle with affresh, unit works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 06/14/2023
"Cx complaint unit makes noise. Entered diag and found no error codes. Ran test and heard the splutch grinding during agitation. Inspected underneath and found the bolt that secures splutch has slipped out of drive shaft. Replaced splutch using pre-id due to teeth wearing down, ran test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HBL00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/14/2023
"Cx complaint ice melting, low production, ran clean cycle.Ran test mode, found water valve not opening and broken cutting grid. Replaced valve using pre id part and tested ok. Ordering cutting grid. Collected In full ($635.92). Return visit 6/20/23; ordrng 1 W10919199 (cutting grid)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/14/2023
"Cx complains that the unit stopped in middle of the cycle, inspected unit, found an error f8e1 long fill, the cold supply valve is off, reset power, unit tested several times with cx and washer machine works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Crofton, MD 21114
Alexander D.
Job Details: 06/14/2023
"cx complaint RH rc door gasket tearing and unit will make noise that will stop when pushing on door. inspected unit, not making noise at this time but found unit sitting on wheels. put feet down to pick unit up to prevent vibration. ordering gasket and advised cx that if noise comes back then to try and get it on video for us. call cx to schedule return visit once we have eta on part; ordrng 1 W10917313 (gasket)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/14/2023
"cx complaint unit is not finishing cycle. inspected unit and entered diag and found f8e1, f2e1. cleared code and ran auto test and found incoming cold water flow was slow. unit needs inlet valve to correct issue. I found water valves to unit were seized. I found main water to house was seized. cx needed plummer to be able to get units water valve replaced. once fixed cx will call and set up a return visit.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Silver Spring, MD 20905
Israel R.
Job Details: 06/14/2023
Customer complaint door is not closing after son tripped on the door. I tested the unit and found the unit is not closing because the hinge hopped over the lock and the they are overextending. I reseated the hinge locked them in place and tested. Unit will need hinges and dispensinr the door is popping out. Owes 568.18. If they call back to replace parts.; ordrng 1 W10861000 (detergent dispenser 108.38) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
We serviced a
JENN-AIR WINE CELLAR
Model JUW24FRARS00
Near Ashburn, VA 20147
Ken M.
Job Details: 06/14/2023
"Unit found with both sensors reading 73 degrees, no fans running, compressor off. Checked power to and through the defrost thermostat. Confirmed power through the thermostat, through the defrost thermostat, and through the heater and thermal fuse. Defrost thermostat is stuck closed, preventing the defrost timer from advancing to reroute power to the rest of the system. Manually advanced the defrost timer and the rest of the system turned over and started cooling. Unit needs a new defrost thermostat.; ordrng 1 W10244414 (bimetl-def)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/14/2023
Cx complained of damage. Installed new doors. The rc would not close. Uninstalled and reinstalled 3 times and it would not close with the hinge on. Reinstalled old doore and it closed each time. Unit needs new rc door; ordrng 1 LW1156544 (rc door)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near Leesburg, VA 20176
Ken M.
Job Details: 06/14/2023
"Customer complaint is that the unit is blinking out an error code. Checked for stored error codes and found 4-1, 9-1, 6-6, and 8-1. Ran test cycle and the unit started leaking through the diverter. Unit needs a new sump assembly. Water was also all over the drain pump and wiring. Ordering wiring harness and drain pump.; ordrng 1 WPW10328226 (pump&motor) and 1 WPW10348269 (drain pump) and 1 W10195342 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22311
Lloyd B.
Job Details: 06/14/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that the unit will not start, just lock. Unit needs new control; ordrng 1 W11616491 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near White Post, VA 22663
Ezra M.
Job Details: 06/14/2023
"drying concerns. no errors stored, ran diag cycle, working properly. discussed rinse aid, cycle selection, loading and running hot water at the sink before starting unit."
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Silver Spring, MD 20905
Israel R.
Job Details: 06/14/2023
"Cx complained unit is still giving f6e1 error code. Tested sensor and is reading 1108 ohms and control is reading. I ran bake to 350 and did not get error code. I ran broil and the broil is turning on as well as the bake even though the unit is no displaying that the lower heater should be on. Unit will need control, temp sensor and harness.; ordrng 1 W11594263 (Control) and 1 W11212183 (harns-wire) and 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Silver Spring, MD 20905
Israel R.
Job Details: 06/14/2023
"F3E1 pressure switch erro, F5E2 door lock issue, F6E3 communications error. installed pressure switch, control. unit is back to normal operations. collected 110."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Annandale, VA 22003
Demonte S.
Job Details: 06/14/2023
Inspected the unit. Found that the cx is saying that the Washer will not Drain / Spinning / unit is making a noise. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Long Drain. Checked the Drain Pump. I'm getting 13.9 K Ohms. Checked the shaft / Blade to the Drain. Shaft is broken. Removed all items in the Drain Pump. Installed the Drain Pump. Tested the Unit. No leaks. Unit is working as Designed. Cx paid in full by Card. ( Any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 06/14/2023
Cx complaint freezer door rubbing when closing also the ice maker design is not the one the cx ordered with the unit informed unable to change the OEM ice maker to a different style cx would need to contact the store of purchase to handle this issue adjusted the door to avoid rubbing and tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model Mhw6000xw2
Near McLean, VA 22102
Richard B.
Job Details: 06/14/2023
"CX complant. Washing machines door flew open during a cycle and water came out flooding house. Inseccted unit and found overflow error code. Put unit on drain and spin and unit drained OK. Would wanrt to replace drain pump , door lock and pressuer sensor. Quoting CX price. CX declining repair and replacing unit. RB; ordrng 1 WPW10304342 (drain pumpm240.37) and 1 WPW10304342 (pressure switch 106.87) and 1 WP8183270 (door lock 179.83)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW1
Near Potomac, MD 20854
Brian F.
Job Details: 06/14/2023
"Installed exhaust thermistor and gas inlet thermistor, unit stil having issues with sensor dry. Called tech line, determined I had ordered the wrong inlet thermistor. Ordering high limit thermostat/inlet thermistor (WP3391912 4 Tribles).; ordrng 1 WP3391912 (high limit thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Suffolk, VA 23434
Lucas R.
Job Details: 06/14/2023
"cx complaint unit not filling, checked unit found f8e1 fill, f9e1 drain, f2e1key, and f3e2 temp faults, found pressure hose completely blocked, kinked at dome, valves checked good, hoses correct, no thermistor on valve indicating software issue in acu , adjusted hose, replaced acu, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model mvw5430mw0
Near Sterling, VA 20164
Jason A.
Job Details: 06/14/2023
CX complaint WASHER shaking / doesnt compete cycles. Replaced parts. Level unit & tried 5X to open diagnostics. Control confirms in diagnostics by flashing LEDs but turning dial doesnt open any test or calibrate functions. Wrong control ordered. Start QUICK WASH & Drain & spin. Both are advancing. NO LEAKS > JJ; ordrng 1 W11603810 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/14/2023
"Cx complaint no ice.Ran test 56, found E5 error. Temperature in the Fc 1F, Icebox fan ok, temp in the icebox 9F with both fans running. Harvesting (01) and water fill ok. Noticied of bad display on dispenser UI. Unit needs icemaker W11658802, fan W10846539 and UI W11387387.; ordrng 1 W11658802 (icemaker) and 1 W10846539 (icebox fan) and 1 W11387387 (UI)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hanover, PA 17331
Drew B.
Job Details: 06/14/2023
replaced parts and teted full operastions checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hampton, VA 23661
Justin W.
Job Details: 06/14/2023
cx complaint gasket falling off. checked to find hooks holding gasket in deformed not allowing gasket to stay in. ordering gasket to complete repair.; ordrng 1 W11542153 (gasket)
We serviced a
MAYTAG FREEZER
Model MFI2569YEB0
Near Baltimore, MD 21213
Dustin F.
Job Details: 06/14/2023
"Upon arrival, inspected unit, and confirmed ice sheet forming in bottom of FC. Drain clogged and cannot clear, tried steaming, adding hot water and nothing will clear. Contacted WP TL since weve made multiple attempts to fix the issue, spoke with Steve, Steve and i agree the drain tube is more then likely caved in and he deemed unit as Unrepairable. gave me SR#7736638197; ordrng 1 look (look)"
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Hampton, VA 23666
Justin W.
Job Details: 06/14/2023
cx complaint light and convection fan not working. found issue with control ordering fan and light just in case. oven is heating and cooktop is working.; ordrng 1 W11548762 (control) and 1 W11296001 (Whirlpool Range Convection Fan Motor) and 1 W11594170 (light assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/14/2023
"Installed new interlock switches , found support and sliding arm not allowing the door to engage the right side switch. tested unit, and found the unit will not start, will just stay at the screedn showing time but wont count down.. no errors, ordering the acu for mw and reordering switches .. order support for the sliding arm on right side once fixed..; ordrng 1 W11325603 (mw acu) and 1 WPW10128850 (bushing arm) and 1 W11033422 (interlock)"
We serviced a
JENNAIR RANGE
Model JDS9860BDS
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/14/2023
Cx complained the units light would not go off and would not convect. Inspected the unit and found that the door switch is open and the unit things the door is closed and will not operate correctly. Unit needs new light switch assy. Service declined. Job complete; ordrng 1 WP7450P10860 (light switch assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model gx5fhdxvy06
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/14/2023
"Cx complains that the Rc not cooling, inspected unit, the evaporator cover is full of ice, defrost probnlem, i try to ran test mode and compressor still running, faulty board, repalced cntrl elec, ran test mode and defrost works fine"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Danny R.
Job Details: 06/14/2023
checked compressor its very hot and has high pressure coming out the suction side vavle in compressor as failed. will need compressor again and filter dyer replced; ordrng 1 W10832994 (compressor) and 2 sezaledseystemrepair (seal system repair 2 call count)s and 1 looklookl (look look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Fredericksburg, VA 22401
Robert W.
Job Details: 06/14/2023
Replaced RC gasket and silicone unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/14/2023
cx had to reschudle through office talk with RZ and is schudle for mon; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Rockville, MD 20850
Brian F.
Job Details: 06/14/2023
"Cx states unit making loud noise during spin. Tested and confirmed drain pump buzzing. Installed new drain pump, buzzing noise was reduced but still there, one of the wires connecting to drain pump pinched slightly. Unit also not shifting properly during calibration. Ordering lower harness, clutch kit, and actuator.; ordrng 1 W11665967 (lower harness) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near West Springfield, VA 22152
Demonte S.
Job Details: 06/14/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water on the Left Side. Ran Service Diagnostics on the unit. Error Codes are FAE2 = Vent Wax Motor Electrical Problem. Checked the Vent Wax Motor. No signs on leaks. Installed new Vent Wax Motor & Door Seal. Tested the unit. No leaks. Unit is working as Designed. ( Advised the Cx to only load plates up front on the lower Rack. All bowl's, cup's , pots and pans has to be loaded in the back of the Dishwasher on the Lower Rack only. )"
We serviced a
JENNAIR OVEN
Model JJW2430DS01
Near Springfield, VA
Demonte S.
Job Details: 06/14/2023
"Inspected the unit. Found that the cx is saying that the Oven is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F6E1 = Temperature Over Temperature Main Oven. Checked the Temperature Sensor. I'm getting 1,159 K Ohms. Broil Element is reading 13.9 K Ohms. Broil Element isn't grounded out. Checked the Bake Element. I'm getting 19.8 K Ohms. Checked to see if Bake Element is grounded out. Bake Element isn't grounded out. I then checked the Convection Element. Convection Element is reading 16.8 K Ohms. Convection Element is not shorted to ground. F2E0 = User Interface is Disconnected. Checked the User Interface. User Interface is not Disconnected.Cx can only power the User Interface up if they open the Door. Start Key isn't powering the unit on to start a cycle. Unit will need the appliance manager board = W11179310, User Interface = W11236887 & Temp Sensor = W10859573. If the cx calls back order these parts. Don't go without parts."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Crofton, MD 21114
Alexander D.
Job Details: 06/14/2023
cx complaint door not closing. inspected unit and verified complaint. found screw fell out of mounting bracket because screw hole is stripped out and mounting bracket bent down and is preventing door from closing. adjusted mounting bracket so it doesnt obstruct door anymore. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Montpelier, VA 23192
Kyle A.
Job Details: 06/14/2023
Cx complaint of unit not cooling properly in the freezer. Did confirm unit low on charge due to minimal frost pattern. Also found door not sealing due to warped door.g; ordrng 1 12977880SQ (Freezer door) and 1 W11557425 (Compressor kit) and 2 W11506635 (Access coupler)s and 1 W11598433 (Evap) and 1 3cntss (3cnt ss) and 1 W11644420 (Condenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/14/2023
"Cx complaint Rc too warm, no ice.Ran test 193 and cycled icemaker, found it noisy, starting and stopping constantly. Tested water fill, the valve received 120V but didn't open. Ran test 141, found randomly op on display, looks like something is frong with the thermistoe wires. reordering thermistor 12002355 (Rop1y, to be installed under Rc light). Quoted repair $233.58 (only parts) for icemaker W10882923 and inlet valve WPW10312696 replacement. Left quote with the tenant, the landlord will let us know if we have to go back for the full repair or just for the thermistor replacement at no cost; ordrng 1 12002355 (thermistor (Rop1y)) and 1 W10882923 (icemaker) and 1 WPW10312696 (inlet valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/14/2023
CX complaint about unit not powering on confirmed no response from power button put unit on test ode found errors F2e1 f6e3 f6e2 all related to console issues confirmed dc power from control 12vdc issue with console replaced from preid & working
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/14/2023
"cx complaint of unit not working ,checked unit to find the following error codes F9E1foujnd that the diverter had failed on unit break down as follows 1/WPW10605058 sump and motor service call break down as follows service call 120.00parts 236.02shipping 15.00labor 110.00sub total 481.02tax 14.16grand total 495.18deposit 385.18cx will owe 110 on return visit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Felton, DE 19943
Taylor F.
Job Details: 06/14/2023
Cx complaint is unit not dispensing ice. Tested inspected and verfied complaint. Found the ice bin was not fully seated from ice being where the pins on the side of the pin slide in. Cleared ice and bin fully seated and is now working as designed. Saw no physical damage on ice bin or coupler. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Marriottsville, MD 21104
Justin S.
Job Details: 06/14/2023
cx says they cant get the ice bin out and the unit is not making ice. found ice in the ice chute blocking the chute. removed the ice and found the ice maker turned off. ran ice maker harvest and passed. filled the ie maker and the unit is now good
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23188
Orbie
Job Details: 06/14/2023
"cx complaint unit not working after power outage. verified cx complaint. facia has no response to power button. 122vac coming into control, diagnostic light flashing. 4.96VDC at J18 P1-3 with no lights on facia still no response to touch. while working on unit cx mentioned she may have warranty. advised her to call home depot to verify. cx found out she has 5 year warranty and is getting it sent through to us. replaced console. calibrated and tested unit. had F5E4 code pop up. noticed lid not shutting correctly. unit needs new lid to complete repair, ordering hinges too just incase.; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAT04
Near Reading, PA 19608
Cody H.
Job Details: 06/14/2023
"CX complains unit is not making ice or dispensing water. When pressing paddle, the valve can be heard calling for water. Found no water making it from the filter head to the valve but water is making it to the filter head. Unit will need new filter head for repair, ordering filter head and valve due to not gettng water to valve to ensure valve is good. Office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10861696 (ilter housing (bis)) and 1 WPW10179146 (valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 06/14/2023
Replaced vent unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23605
Justin W.
Job Details: 06/14/2023
"cx complaint unit not spinning out clothes and takes long time to wash. checked unit to find error code f8e1. ran diagnostic cycle to find valve sounds weak. tested individual valve in test 1,2, and 3.unit working as designed. lines hooked up correctly. advised cx to use unit and if clothes do not spin out call us back. unit workin as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Williamsburg, VA 23188
Orbie
Job Details: 06/14/2023
"cx complaint unit may not be heating. checked unit found F7E1 ran unit through diagnostic cycle, element didn't turn on. P4-3 to P4-4 open line. replaced element. tested unit working as designed"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Bowie, MD 20721
Shane B.
Job Details: 06/14/2023
"cx complaint is the unit clicking when flames are already ignited. it took a few trys but i was able to replicate the issue. flames look good but ignitor kept clicking. turned all burners on at once and they kept clicking. downdraft is not on. ordering all ignitors, spark module as well as top and bezels in case its a issue with burner heads contacting the top. scheudle when all parts are availbel.; ordrng 1 W11537635 (harness) and 1 W10862325 (igntr-surf) and 1 W10862323 (igntr-surf) and 1 W10862324 (igntr-surf) and 1 W10862326 (igntr-surf) and 1 W11476216 (top, main) and 5 W11544657 (bezels)s and 1 WPW10475147 (module-spk)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bowie, MD 20721
Shane B.
Job Details: 06/14/2023
cx complaint is the unit not draining. checked for codes and found F9E1. i ran the drain pump in diagnostics and it is making noise but no water drained. i inspected and found impellar seperated from motor. motor is running but no water is moving. installed preiDed part and tested. unit is working as designed.
We serviced a
KITCHENAID FREEZER
Model KFIS29PBMS00
Near Bowie, MD 20716
Shane B.
Job Details: 06/14/2023
"cx complaint is the unit not cooling again. cx said it worked for 3 days, made 1 batch of ice and that was it. when i arrived the unit unit was set to recomended temps. prob shows 66 in FC, RC 65. compressor is running and pulling .66amps. high side shows 0psi, low side shows -28psi. used UV light to look for dye. found no dye behind unit or at either evap. i called techline, they said with no dye visalbe issue must be in liner. labeled unit nonrepairable. SR#7736636092. told cx unit cant be fixed, gave him SR#."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Crownsville, MD 21032
Shane B.
Job Details: 06/14/2023
"arrived to find unit was shut off since last techs visit so i could not check temps. previous tech said temps were 38 in RC and 'in the teens' in the FC, cx says FC temp has been over 20 degrees for 2 weeks. i ran test 45 until it timed out. FC evap had almost no frost, only the first few inches. installed all ordered parts. vacuumed unit and it held vacuum. charged unit and advised cx to give it 24hr to get to temp."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/14/2023
cx complaint upper rack is falling. inspected unit found upper rack adjusters failed. unit needs upper rack adjusters to correct issue. once part is in please call and set up a return for visit.; ordrng 1 W10712395 (rack adjuster)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Fredericksburg, VA 22405
Robert W.
Job Details: 06/14/2023
CX Complaint is the cooktop is working oven isnt. Inspected unit and found unit is getting good power terminal block is good cooktop is working oven wont heat at all ohm out elements there good thermal fuse is good. Ordering Control; ordrng 1 W11594271 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2023
"replaced ui, advised cx to allow unit to cool for atleast 24 hours. secured ui in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2023
"replaced icebox fan, heater wire, tested, unit working as designed. advised cx to allow 24 hrs for ice production."
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Hertford, NC 27944
Branden R.
Job Details: 06/14/2023
cx came to door and i was advised by 'megan' that unit has already been replaced .
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0FS2
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/14/2023
"checked unit, gas pressure is good, no signs of any leaks, come to find defective gas valve, allowing too much pressure. quoted and replaced valve, tested, unit working as designed. cx paid in full"
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE0
Near Brookeville, MD 20833
Robert L.
Job Details: 06/14/2023
"cx complaint leaking out freezer door, found evap drain frozen over, replaced drain tube, steam cleared both drains and removed all ice from base, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/14/2023
"replaced fc door seal , tested unit. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/14/2023
Cx complained of no power. Inspected the unit and found there is 121vac at the junction and the control but there is no blinking green light on the control and no display on the user interface. Unit needs new control and UI; ordrng 1 W11504955 (user interface) and 1 W11505996 (control)
We serviced a
WHIRLPOOL DRYER
Model WED4850HWO
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/14/2023
"Cx Complaint is the unit doesnt start up, Advise CX of SVc fee CX stated the unit has warranty advised CX the ticket wasnt dispatch this way advise to contact warranty company."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/14/2023
"CX COmplaint is the unit is making noiose, Insoected unit and found error F8E2 drain issue found unit not draining poump is humming checked pump and found its getting good power just not draining. Ordering drain pump.; ordrng 1 W10876537 (Drain pump)"