Service History 297 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Falls Church, VA 22046

Jason A.

Job Details: 08/16/2023

CX complaint FRIDGE door not closing properly. White gasket was ordered. Called parts - in stock & scheduled return > JJ; ordrng 1 WPW10460580 (RC RIGHT GASKET - GREY)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Sandston, VA 23150

Chris B.

Job Details: 08/16/2023

installed switch pad kit tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Severn, MD 21144

Justin S.

Job Details: 08/16/2023

CX LOWES complaint please check for resale. no physical damage. 8in element not turning on. Checked voltage gettiing 240 at terminal block. Replaced with Van stock. Unit works good and all functions work; ordrng 1 W11047722 (elmnt-surf)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW07

Near Staunton, VA 24401

Kyle A.

Job Details: 08/16/2023

Replaced compressor and drier and charged unit with r600 and unit is now as designed l.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJB

Near Bel Air, MD 21015

Neil H.

Job Details: 08/16/2023

cx complaint unit was leaking from unit found it was from under the door found the seal under the door had build up and seal had water spraying out i wiped and cleaned under the door tested seal sitting good and now hold water good.

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Glen Burnie, MD 21061

Justin S.

Job Details: 08/16/2023

"CX LOWES complaint check unit. no physical damage.Unit spins, blows but no heat. Found that ignitor and gas burner was not turning on. Test compent was open and not drawing ampage.Replaced with van stock. Ignitor is now glowing and unit spins, heats, and blows. Unit works good; ordrng 1 W10823508 (burner-gas)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/16/2023

"Cx states dw door falling, tested and confirmed. Found left hinge spring unhooked, reinstalled hook onto hinge spring, tested, unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/16/2023

"Confirmed cx complaint unit sparking. Found unit arcing between metal rack/mounting screws and cabinet. Removed rack and mounting screws, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS5

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/16/2023

"Verified drain and pan clear of ice, installed new drain tube kit. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/16/2023

"Confirmed cx complaint unit leaking. Found door gasket unseated, letting water pass around door. Reseated gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Bel Air, MD 21014

Neil H.

Job Details: 08/16/2023

cx complaint the unit not cleaning fully everytime found that the motor is good but the water temp no matter how long you run it never gets really hot and thats needed to clean and breakdown grit and clean fully cx will have hot water turn up i was able to run sink for over 5 mins water got warm but not hot.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/16/2023

CX complaint about extension bail arm fall & snapped out installed new extension for bail arm that JA send to CX & working

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Chambersburg, PA 17201

Andrew S.

Job Details: 08/16/2023

Cx complaint is that the unit is not cleaning dishes. Upon arrival I found an F4E3 and F2E1. I tehn entered the diag test and found that the unit is filling and draining but the sump is not running. I am ordering the sump assembly. Please contact cx when the part is avaiable to schedule the return visit.; ordrng 1 W11613479 (Sump)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/16/2023

Installed the Clutch & Agitator. Tested the unit. Unit will not start a cycle. I then checked the Capacitor to the unit. Capacitor is reading Open Line. Installed new Capacitor from Van Stock. Tested the unit again. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W11395618 ( Capacitor ( Vs / DS)) from stock

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Triangle, VA 22172

Robert W.

Job Details: 08/16/2023

"Cx complaint is the unit blower wont turn off in down position, Pulled motor and tested switches and found switches bad, called techline to doc issue and they said to replace switch assy Went to replace switch assy but it doesnt have the switches in it so from van stock replaced motor micro switch #5 switch and tested unit is working properly, techline said SR will be goo no need to call safety.; ordrng 1 W10211972 (switch), used 1 W10211972 (switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Hanover, PA 17331

Sal R.

Job Details: 08/16/2023

"CX complai nt is that the unit would not cool in the RC. I arrived at the home and found the unit powered off , dethawed, and unplugged. I was able to access the evap coil and found the defrost harness to have been pulled form the connector . Unit needs a new defrost / evap harness (W11650662). I qioted CX for the cost of repair. I collected 4120.00 for service charges vis check. I left evap exsposed per CX request."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBWH00

Near Phoenix, MD 21131

Emmanuel R.

Job Details: 08/16/2023

"Cs water on the floor of rc and evap frozen over, confirmed complaint. I found the drain was restricted with foam so it started over flowing, Cleared out drain, drain is ok now. Also the evap was frozen over , fan is running great and thermsitor/harness ohmed out 18k frozen over and 8.5 after defreezinng, thermsitor and fan ok. Spoke with tech line they advise to replaced control. refund the 171.00. Not sealed system. Customer wants to wait and see if it freezes over again to replace the control board."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Waldorf, MD 20602

Shawn D.

Job Details: 08/16/2023

"arried to freezer 24 fridge 45 same temps new compressor bocks is smashed holes coming out the side when the compressor is in a box in a box this thing took a hit. i used compressor from stock coupler and drier from v/s then vacumed system down and filled to recomended and started cooling again. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stafford, VA 22556

Thomas B.

Job Details: 08/16/2023

Removed and replaced the heating element and fuses tested positive for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Dumfries, VA 22025

Robert W.

Job Details: 08/16/2023

"CX Complaint is the unit isnt washing. Inspected unit found no errors ran diag and unit fills motor doent come on unit drains and heats, Motor is out of range, Ordering Sump and control; ordrng 1 W11087376 (Sump) and 1 W11305297 (Control)"

We serviced a

MAYTAG OVEN

Model MOES6030LZ00

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 08/16/2023

Cx complaint door glass shattered inside door assy ordering the door assy and badge ; ordrng 1 W11653608 (Door assy) and 1 W11648754 (Nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/16/2023

"cx complaint is the unit not draining and the unit leaking. when i arrived cx had removed the toe panel and drip tray as well as the filter inside the unit. i checked for codes and found F9E2, F8E4. cleared codes ran service cycle. unit filled and water began leaking. found a pin hole in the tub. unit will need a new tub and drain pump. ordering part. cx will call when tub is delivered.; ordrng 1 W11409866 (tub) and 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WED8127LC2

Near Elkridge, MD 21075

Justin S.

Job Details: 08/16/2023

CX LOWES complaint bottom plastic guard is broken. no physical damage. P/N; W11551643 is needed to replace broken plastic guard; ordrng 1 W11551643 (base riser)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampstead, MD 21074

Brian R.

Job Details: 08/16/2023

cx complaint is unit onle once since repair had the F9E1 code come up she said but unit has been running just fine ever since. ran auto test on unit.unit checked. 3 beeps means no codes. started a cycle and let run and canceled to drain. she said it did it once and she cleared it and restarted unit and she said its been running good since and no issues. unit checks and running as of now. advised cx unit is now documented and all parts have been replaced and if needed and issue comes back we will call unit in to report. no codes and unit checks as of now. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Bel Air, MD 21014

Neil H.

Job Details: 08/16/2023

cx complaint some days unit wasn't cold as normal cx said and frozen water droplets on back wakll of fc non now found the unit was pushed all the way back to the wall brought unit out a few inches and on the right side no space at the bottom which would cause after time these off and on issues unit working fine now but fc light is out.; ordrng 2 W11602886 (MODULE)s

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Highland Springs, VA 23075

Chris B.

Job Details: 08/16/2023

repalced UI and control adn thawed unit tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Williamsburg, VA 23188

Orbie

Job Details: 08/16/2023

"replaced evap cover. advised by cx they turned valve and unit still has issue. ordering filter head, water valve and pressure tester to complete repair; ordrng 1 W11535162 (water valve) and 1 waterpressuretester (water pressure test) and 1 W11451366 (housing) and 1 W10708473 (housing)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Lexington, VA 24450

Kyle A.

Job Details: 08/16/2023

Installed part and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Williamsburg, VA 23188

Orbie

Job Details: 08/16/2023

replaced element and cooktop. unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Waynesboro, VA 22980

Kyle A.

Job Details: 08/16/2023

Units weight is damaged. Ordering screw and weight for return.; ordrng 1 W11135752 (Weight) and 1 W11135756 (Screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 08/16/2023

"cx complaint punctured hole in unit, checked unit, found no holes, did find gap between cabinet and liner, called techline spoke with derek, sent pics, advised to seal with silicone, sealed both compartments, tested, unit working as designed.; ordrng 1 482338 (adhesive lr/vs), used 1 482338 (adhesive lr/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hanover, PA 17331

Sal R.

Job Details: 08/16/2023

CX complaint was that the unit would not make ice. I found that the FC temp is 2 when set at 3(thermacoupling used). I found in rest 56 a E5 error code. i ran test 57 and found the unit to harvest. I rean test 45 and found no water flow. I was able to access the feed tube and found it frozen over. i replaced the fill tube heater and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pasadena, MD 21122

Dustin F.

Job Details: 08/16/2023

"cx complaint Icemaker: not working. inspected icemaker, confirmed CX complaint. found gears in icemaker burnt up and icemaker wont cycle. replaced icemaker and tested unit, unit now working as intended.;"

We serviced a

WHIRLPOOL DRYER

Model Medb835dw4

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/16/2023

"customer stated that the unit wasnt heating. verified issue and replaced the element, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Crofton, MD 21114

Alexander D.

Job Details: 08/16/2023

"cx complaint unit not completing cycles, will fill and drain fine. inspected unit and verified complaint. f4e3 washmotor not running, f7e1 no heat. wash motor getting 120v but not running. unit is heating. replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Woodbine, MD 21797

Ricardo S.

Job Details: 08/16/2023

"Cx complainss that one of the knob not working properly now, inspected unit .. the valve shaft is defective.. replaced manifold assy, reset power, unit tested with cx and works fine"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Bowie, MD 20720

Davonte

Job Details: 08/16/2023

"cx complained unit wasnt making ice. after inspecting unit confirmed cx complaint. unit would fill with water but wouldnt circulate through to make ice. replaced recirculation pump, water circulated as should. unit now working as should."

We serviced a

WHIRLPOOL DRYER

Model WED8620HW1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/16/2023

"Cx states unit not heating, tested and confirmed. Found heater element measuring open. Installed new element, tested, unit is now heating properly."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Fallston, MD 21047

Neil H.

Job Details: 08/16/2023

tested the lf element and it was cycling off and on cx said at times it doesn't work properly ordering element and switch; ordrng 1 W11563195 (ELMNTSURF) and 1 W10857622 (Whirlpool Range Dual Surface Infinite Switch)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, MD 20902

Israel R.

Job Details: 08/16/2023

"Customer complaint unit is making a grind noise at the end of the spin cycle. Ran diagnostics and tested. did not hear a noise. Ran rinse and spin. and when it got to the sping the unit made a loud grinding noise stopped it and looked under and the unit basket is sitting on the floor. The suspension is weak is going pass the body of the unit. And is grinding in the gearcase. The gearcase Cannot move. Unit will need gearcase, suspension, splutch and actuator. Parts in stock.; ordrng 1 W11454372 (Gearcase) and 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Bowie, MD 20715

Alexander D.

Job Details: 08/16/2023

replaced valve. tested unit. icemaker harvested and filled with out grinding noise. unit is now working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/16/2023

"Installed control, tested unit, unit working as designed. Cx paid in full."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Elizabeth City, NC 27909

Branden R.

Job Details: 08/16/2023

"cx complaint unit shaking , checked unit and found unit runs good without load but i added 4 wet towels and tested unit never got to high spin and was shaking causing wires to knock on that back of the panel to unit was advised to replace control and motor at once when dealing with this issuse . ordering control and stator for repair .; ordrng 1 W11354541 (motor stator) and 1 w11550649 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/16/2023

"Cx states dw leaking, can see signs under door from water. Ran express wash for 20 minutes with door on, no leaks, ran express for 30 minutes with door off, unit has clearly been leaking but I am unable to recreate leak. Ordering lower door seal and gasket.; ordrng 1 W11664713 (lower door seal) and 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Moyock, NC 27958

Branden R.

Job Details: 08/16/2023

cx complaint ui not staying down . checked unit and found ui not properly seating to door . unit will need a new ui to solve the issuse . ordering new ui for repair .; ordrng 1 W11460908 (ui) and 1 W11460962 (ui control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MZD2766GES

Near Reston, VA 20194

Richard B.

Job Details: 08/16/2023

"CX complant. No ice dispensed and snow in freezer compartment. . Inspected unit and found ice in freezer compartment, Found door not closing. Will need UI , Cracked skin , door assembly and bracket. CX paying 120 service call only. RB; ordrng 1 12001991 (ICE DOOR CHUTE 142.98) and 1 61003803 (Bracket 35.37) and 1 WP61005277 (fountain switch 100.87)"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Middletown, DE 19709

Taylor F.

Job Details: 08/16/2023

Cx complaint is UI not responding. Tested inspected and verifed complaint. Replaced fascia from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Bernard M.

Job Details: 08/16/2023

"Cx complaint unit wouldn't wash clothes.Entered diag and found no error codes. Ran test and when attempting to agitate or spin the unit would make buzzing noise. Inspected undernaeth and found no wire damage to harness. Replaced capacitor using pre-id parts, ran test, and unit agitated and spun. No further issues, unit runs as designed"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Timonium, MD 21093

Emmanuel R.

Job Details: 08/16/2023

Cs unit is of balance confirmed complaint. Found unit out of level. Leveled unit and tested . Unit is now working properly.;

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 08/16/2023

"Cx complains that the unit not drying, isnpected unit and found some error codes 3-1 owi sensor open, 4-3 motor not running and 7-1 heater circuit, ran test mode, the motor makes a clicking noise, heater circuit cks ok.. order owi sensor and sump/pump.; ordrng 1 W11084121 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Richmond, VA 23225

Joseph D.

Job Details: 08/16/2023

Cx claims never received control board. Reordering control board . Instructed cx to call back when it arrives ; ordrng 1 W11546609 (Cntrl)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 08/16/2023

cx complaint is time still does not work but found she wasnt going through settings right and unit not heating like it should. at 350 i read 391 and control reads 256. will order sensor and clibrate if needed.; ordrng 1 WPW10181986 (Temperature Sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ocean City, MD 21842

Michael E.

Job Details: 08/16/2023

"CX complaint: IM leaking, Tested and verified complaint. I found IM leaking from trough. I replaced the IM, tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lebanon, PA 17042

Cody H.

Job Details: 08/16/2023

"cx complains unit is not cooling. unit is 67*F in RC and 40*F in FC. unit shows no frost pattern and compressor amp draw is .035 amps. Call JL and gave him info. JL said to order sealed system repair 3XL compressor, evap, drier. CX also complains unit LEDs in FC and RC are not working. Ordering FC LED, Top RC leds, and LED module for use on return as well. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (drier) and 1 WPW10463542 (suction tube) and 1 WPW10608485 (EVAP) and 1 W11239944 (LED cluster) and 2 W10695459 (LED)s and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM01

Near Baltimore, MD 21212

Emmanuel R.

Job Details: 08/16/2023

"Cs unit stopped cooling again. Confirmed complaint. I found the control board is unrespondsive at this, very glitchy and slow to respond. Finally let me turn it on and enter diagnotics . Sealed system components ok building a frost pattern but unit will shut down intermittenly. Thermistor reading 89 degrees but room temps 71 degrees . Replaced thermsitor and ordering control board. Customer paid in full.; ordrng 1 W11441625 (control)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Woodbridge, VA 22191

Robert W.

Job Details: 08/16/2023

CX Complaint is the unit isnt operating. Inspected unit and ran diag unit has no error codes ran cycle and unit finished diag no issues ran a normal cycle and unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elkridge, MD 21075

Justin S.

Job Details: 08/16/2023

"unit was locking and unlocking at start of cycle. REplaced latch/lock with van stock. Ran diagnosis cycle and locks and stay locked during all cycles. unit spins, fills, drains, and agitates. unit works now ready; ordrng 1 W11513248 (Latch ,lock)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/16/2023

"CX Complaint is the unit is making noise. Found the unit has no error codes ran diag and the souns it coming from the belt and cam, Ordering Belt and cam.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

We serviced a

WHIRLPOOL WASHER

Model WED5010LW1

Near Laurel, MD 20707

Justin S.

Job Details: 08/16/2023

"CX LOWES co,plaint will not start. no physical damage. Door catch and strike not engaging one another. Door kept popping open. Replaced catch and strike with van stock. Unit now spins, blows and heats. Door is remaining shut; ordrng 1 279570 (catch door dryer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/16/2023

customer stated that the unit had ice forming under the pantry drawer. verified issue and fnd units dual valve leaking and dripping from the right rear of the ff section... unit needs the inlet valve..; ordrng 1 w11482383 (dual valve)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, DC 20002

Samuel R.

Job Details: 08/16/2023

replaced part and tested unit.unit is now workimg properly and no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Reston, VA 20194

Richard B.

Job Details: 08/16/2023

"CX complant. Not washing. Prior diagnosis foun unit needs sump and heater, Installed sump and heater and tested unit. Working as designed. Job completed, No leaks, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW4

Near Stewartstown, PA 17363

Sal R.

Job Details: 08/16/2023

CX compolai t is that the unit will not power off the counter light. I found that the socket has a constant 120 V's supplied even when the relay is open. Unit will need 1 control board (W10849829). I quoted CX for the cost of repair. Service charges are covered under Auth provied by Wp.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Leonardtown, MD 20650

Shane B.

Job Details: 08/16/2023

cx complaint is the microwave not heating and displaying an error code. checked for codes and found F1E5. cleared code. inspected unit and found nothing out of place. installed preIDed part. restored power and tested unit for cx. unit is working as designed. part is CBE. cx paid service call and labor.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dunkirk, MD 20754

Shane B.

Job Details: 08/16/2023

"cx complaint is the unit not cooling. confirmed complaint. both sections seem to be room temp. prob shows 69 in both sections. compressor cycled on, made a loud buzzing noise for a few seconds then cycled off again. compressor is locked up. ordering compressor. scheduled return visit with office for 8/24.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, VA 20194

Simon

Job Details: 08/16/2023

CX complaints F7 E1error code inspected unit found error code F7E1 replaced actuator tested unit . actuator engagining but unit wont start ordered acu control.SZ; ordrng 1 W11513246 (acu control)

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XBL

Near West River, MD 20778

Shane B.

Job Details: 08/16/2023

"cx complaint is the unit being completely dead. cx had another company come out and verify unit is getting power. confirmed complaint, keypad does not respond at all. i inspected and found no thermal damage on anything. i replaced module with preIDed part and restored power. unit powered up. tested all elements. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Herndon, VA 20170

Richard B.

Job Details: 08/16/2023

"CX complant, Washer making noises but spins. Inspected unit and full size laundry center in closet, Found F2E1 stuck key error code and F8E1 . when filling the valves are making noises and reduced water flow. Will need valve assembly and control board. Will also need second tech due to full size in closet , Will need to come out to change parts , Extra tech. RB; ordrng 1 W11222849 (inlet stystem. 121.16) and 1 w11629601 (control 200.60)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Ocean City, MD 21842

Michael E.

Job Details: 08/16/2023

"CX complaint: some cycles do not initiate. Tested and verified complaint. F10E2n error code. I unplugged the vent motor and tested unit and not UI is working proeprly and all cycles working. Ordering vent motor. Cannot reschedule due to CX not on site, only a family member CX had let me in.; ordrng 1 W11649995 (vent motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW97HEXW2

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/16/2023

"WP8183270 179.83, wpw10442138 237.25, wpw10374126 244.80, 2nd man 90.00, labor 180.00, tax 45.11... unit has a mass comm error from acu to mcu. also the unit is giving errors for a faulty latch... customer to replace..."

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHV01

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/16/2023

"replaced bi-metal, verified unit started to form frost pattern and fans are working. advised cx to monitor unit."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Arnold, MD 21012

Alexander D.

Job Details: 08/16/2023

cx complaint rc and fz lights flickering and one led in rc is burnt out. inspected unit and verified complaint. jumped rc led and all lights stopped flickering. called office to make sure i have to charge service call and labor when replacing a part not covered by service pointer. was advised Scode will still cover service call and labor but not a part mentioned in service pointer. replaced fz led with updated triple point led so we wont have to come back for that. replaced rear icemaker led. tested unit. all lights working properly. quoted 38.19 for led not mentioned in service pointer. unable to charge cx from my laptop today for some reason. called office to charge cx. paid in full with c/c. unit is now working properly

We serviced a

KITCHENAID RANGE

Model KIRS608BSS0

Near Ocean City, MD 21842

Michael E.

Job Details: 08/16/2023

Upon arrival i found that the part ordered is not the part intended. Ordering main wire harness. Calculated difference in part cost and the difference is $58.07. CX will owe 58.07 upon return visit. Scheduled return visit for 8/31 AM; ordrng 1 W10508655 (harns-wire)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Inwood, WV 25428

Ken M.

Job Details: 08/16/2023

"Customer complaint is that the unit is not working properly. Checked for stored error codes and found F7E6, F7E7, F5E1, and F9E1. Basket spins freely. Ran test cycle and the unit did not fill. Cycled power to the unit and retried diagnostics. When the unit got to the drain part of the cycle, the drain pump had a hard time priming, but once it did, the unit did drain. Unit needs a new drain pump. Agitate and spin cycle ran properly. Lid lock is working properly. Inspection of the drive system found the gearcase is leaking oil. Unit needs a new gearcase, splutch, and belt. Washplate is seized on the gearcase shaft, will need to be broken off. Unit needs a new washplate.; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 08/16/2023

"cx complaint unit making noise during operation. verified complaint heard blower wheel spinning after drum stopped. replaced blower wheel and motor and tested unit heard intermittent metal on metal squeaking noise from rear. removed drum, tightened everything and tested without drum. heard no noise, put unit back together and tested. only heard small noise during operation. cx stated noise was fine. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Thurmont, MD 21788

Andrew S.

Job Details: 08/16/2023

Per previous diag I was able to access and replace the lower harness and shifter. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Ocean City, MD 21842

Michael E.

Job Details: 08/16/2023

CX complaint: unit not coming on. Tested and verified complaint. UI not coming on at all. 120/120/240vac at term block. 120 into control. To UI from control we are intermitantly getting the 5vdc and are not getting 12vdc from control. Quoted CX price to replace control W11525996. CX did not approve repair at this time. CX paid 120.00 for service by CC which i called into office to process payment. Saved quote. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/16/2023

replaced cam riser hinge greased cam still same noise door jumps over when being closed top of door even with cabinet bottom sticks out about a half inch ordering door and grease; ordrng 1 W11561286 (freezer door) and 2 WP99003172 (grease)s

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20024

Leon

Job Details: 08/16/2023

"cx complaint washer not spinning or draining. cannot put into diagnostic mode and lights are not on. unit will need new electronic control board W11368855 ,; ordrng 1 W11368855 (elec control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/16/2023

Door switch replaced and tested. Unit is working properly. Old part left with custoemr.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/16/2023

"cx complaint unit not powering on, checked unit, coem to find defective terminal and tco, replaced terminal kit and tco. power cord is also defective, advised cx to have power cord replaced.; ordrng 1 WP3397659 (block-term(zr v/s)) and 1 279318 (terminal (zr v/s))"

We serviced a

WHIRLPOOL WASHER

Model Wfw5620hw0

Near Herndon, VA 20171

Richard B.

Job Details: 08/16/2023

"CX complant. Washe rmaking noises and giving error code for long filli. Did a regular cycle and using only hot , Valve was screaming and water flow was reduced. Tried same cycle with cold only and no flow. Water supply good. installed cold and hot valves. No leaks , Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Middle River, MD 21220

Shane M.

Job Details: 08/16/2023

"cx complaint the unit isnt working. found when starting unit, unit hum loudly. unit shuts off, half way through cycle. ordering all hot side of unit.; ordrng 1 W10754299 (magnetron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11545871 (transformer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Kensington, MD 20895

Israel R.

Job Details: 08/16/2023

Customer complaint unit is leaking. Tested the unit and the unit is leaking from the sump. quoted custoemr and collected in full. replaced sump and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Pasadena, MD 21122

Dustin F.

Job Details: 08/16/2023

"CX complaint: Crisper drawer looseInspected unit, was able to adjust screws and reseat drawer face. unit now working as intended."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Baltimore, MD 21206

Shane M.

Job Details: 08/16/2023

cx complaint the unit storage draw is very sharp from where you pull from. could confirmed. i had another panel to replace but was even sharper. i used sand paper to file down groove. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Richmond, VA 23229

Joseph D.

Job Details: 08/16/2023

"Applied heat to gasket via heat gun, sealing properly. No other issues noted. Unit was off so unable to confirm condensation inside. Freezer door was most likely left cracked open in a home without air conditioning on causing excessive condensation buildup. Now sealing properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/16/2023

Found loose wire on drain pump pump not able to function without connection reseed connection and unit working properly

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23666

Justin W.

Job Details: 08/16/2023

cx complaint unit off balance. checked unit to find no error codes stored. checked to find unit came off level slightly. corrected level and calibrated. unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Upper Marlboro, MD 20774

Davonte

Job Details: 08/16/2023

"cx complained unit wasnt filling upo with water. confirmed cx complaint. replaced su,mp assm. along with float switch. unit now working as sgould"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Carlisle, PA 17013

Fred G.

Job Details: 08/16/2023

"cx complaint unit wont bring in water. inspected unit and entered diag and found f9e1, f7e1. ran auto test and found units drain pump would just hum then the 3 time it came on it would pump like normal. i then found unit skipped fill and went to wash. then filled then washed again. i found wash motor was humming and then the diverter would change and it would work fine. unit needs sump assy to correct issue. qouted cx and cx declined. charged cx service call only $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Silver Spring, MD 20906

Israel R.

Job Details: 08/16/2023

Installed new control and tested. unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Fenwick Island, DE 19944

Michael E.

Job Details: 08/16/2023

Replaced lid latch as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/16/2023

White ice door shipped and unit requires grey. Replaced part to make unit functional but will need proper chute ordered.; ordrng 1 W11423781 (Grey ice chute)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Gettysburg, PA 17325

Sal R.

Job Details: 08/16/2023

"CX complai t is that the unit is cleaning items , but not drying. I found that CX is not using Rinse Aid in her new plastic tub dishwasher. I was able to edjucate CX on how to use and the importance of Rinse Aid. UNit is opperating as designed with no stored error codes . Unit test good. CX instruct concerns."

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Silver Spring, MD 20906

Israel R.

Job Details: 08/16/2023

Customer complaint unit is starting by itself and chimes is going crazy and the unit wouldnot start all the time. We found 5vdc going to the ui and interior light flickering. Called techline and they adviced to replace UI. Installed new UI. Unit is back to normal operations. collected in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 08/16/2023

"Cx complaint the icemaker doesn't produce ice. Attempted to reset and the bail arm didn't raise and tray didnt rotate. Replaced icemaker, reset and it harvested then filled with water. Unit checks good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Manchester, MD 21102

Sal R.

Job Details: 08/16/2023

"Per the previouse tech, I was able to access and replace all aprts. Unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS1

Near Brambleton, VA 20148

Simon

Job Details: 08/16/2023

CX complaints blnking white status lights.inspected unit found error code F8E4 float switch wet of water and soap CX uses liquid soap cleaned float switch and tray .Tested unit .Unit works as designed suggested to CX not to use a lot of detergent SZ

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Centreville, VA 20121

Demonte S.

Job Details: 08/16/2023

Inspected the unit. Found that the cx is saying that the Washer is making a clicking / ticking noise. Ran Service Diagnostics on the unit. No error codes. I then ran Service Test on the unit. Weak agitating when unit is trying. Checked the capacitor to the unit. Capacitor is reading Open. Unit will need the Motor & Capacitor. ; ordrng 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11395618 (Whirlpool Washer Capacitor)

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