Service History 288 - VIA Appliance

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ

Near Sterling, VA 20166

Justin S.

Job Details: 08/15/2023

switches aren't resetting and blowing fuses. Replaced door switches from van stock. Unit is good; ordrng 1 W11182140 (switches(jsvs)) and 1 W11182141 (interlock(JSVS))

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Suffolk, VA 23434

Justin W.

Job Details: 08/15/2023

cx complaint unit not going into clean wash cycle. checked unit to find no error codes. calibrated and tested unable to replicate issue at this time. started clean wash cycle to find currently working. advised cx if it happens again to video issue and call us back cx agreed. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Ashburn, VA 20147

Richard B.

Job Details: 08/15/2023

"CX complant. No ice. Prior diagnosis found unit needs valve and fill tube. Thawed out fill tube and installed new tube and water valve. Turned on water valve and checked for leaks. nO LEAKS FOUND. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Alexandria, VA 22306

Justin S.

Job Details: 08/15/2023

LOWES CX complaint leaking water. seal on door defective. physical damage exist. Replaced bellow seal. Unit no longer leaks and works good

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/15/2023

CX complaint icemaker needs 3 days to fill half of the ice container.Temperature in the Fc 0F. Water supply and IM water fill ok. Ice cubes size good. Ordering icemaker W11629269.; ordrng 1 W11629269 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Williamsburg, VA 23188

Orbie

Job Details: 08/15/2023

"cx complaint unit not dispensing water. verified complaint. found faulty filter head causing water to not dispense. quoted cx for repair, cx agreed. called office to take payment as my system is not working. new filter head damaged out of box. upon trying to turn water off, unable to do so. advised cx they need plumber to repair/replace water valve so we can properly shut water off to unit. reordering filter head and advised cx to call us after repair from plumber.; ordrng 1 W10862461 (housing)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Harrisonburg, VA 22802

Danny R.

Job Details: 08/15/2023

unithas sensor loose reseated the harness and it checks ok now reset controls running fine and lights are to factory setting now

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Cockeysville, MD 21030

Shane M.

Job Details: 08/15/2023

"cx complaint the timer isnt changing, start cycle 60 mins, come back & unit still on 60. also unit now heating. found voltage issue at wall outlet. 120v only. ordering timer. cx will need electrician; ordrng 1 WPW10185982 (timer)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/15/2023

replaced convec asm tested & working fine

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bel Air, MD 21014

Neil H.

Job Details: 08/15/2023

pump wasn't pumping water out found a screw in the pump removed it didn't go to this unit the pump is working unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlottesville, VA 22903

Eric F.

Job Details: 08/15/2023

"Confirmed cx complaint unit not spinning. Found dryer drum belt damaged, motor mounting shaft for belt sheered off. Ordering belt, will use motor and blower wheel on return visit.; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL WASHER

Model WTW5540SQ0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/15/2023

cx complaint the water level not adjusting replaced the water level switch unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM00

Near Sterling, VA 20165

Richard B.

Job Details: 08/15/2023

CX complant. Ice maker not working. Prior diagnosis found unit needs ice maker. Instaled ice maker . Collected 110 cash RB

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Beltsville, MD 20705

Emmanuel R.

Job Details: 08/15/2023

"Cs unit wont start a cycle, confirmed complaint. Error codes f5e2 lid lock f2e1 HMi styck button. Test 11 for lid lock failed, no response. Diagnostic cycle wont complete , it throws f5e2 code when it reaches the test for lid lock. Collected $120 for svc , customer needs to think about it. Will call us back if they decide to repair. Quoted $275.99 for repairs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Sterling, VA 20165

Richard B.

Job Details: 08/15/2023

"Installed dta loggers to record data for a week. And sceduled pick up for 7 days from today , 8/22/23 RB; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Parkville, MD 21234

Alexander D.

Job Details: 08/15/2023

replaced mullion. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 08/15/2023

CX complaint about unit accumulating water under deli drawer found that drain was clogged & drain tube stuck went to the back found wheel adjustment on rh side splintered making not easy to move unit in/out & to adjust level for doors to close even defrosted all the rest needadjustment wheel; ordrng 1 WPW10515762 (adjustement wheel asm rh)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23434

Justin W.

Job Details: 08/15/2023

replaced door and control panel tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Bethesda, MD 20817

Justin S.

Job Details: 08/14/2023

CX complaint not cooling - both sections. * When arrived 8 degrees in freezer and 36 degrees frig. Refrigator is set 36 and freezer was set to 0. Pressures equalized quickly to 18 psi. Compressor is pulling .65 Amps Low side pressure -10psi and high side 100psi. only 2 rungs of frost on the evaporator frosting. UV filter was in and no signs of Dye was seen using blackight. or bubbles. called tech support and spoke with an andrew. under review.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit did not make ice. Inspected the unit and found that there is no water going into the reservoir. Unit needs new water valve. Cx declined service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Severn, MD 21144

Israel R.

Job Details: 08/14/2023

Got to the house and the part in the box is not the part that is needed. They send a white platic piece and it should be the wave guide. Rerodering the part that is needed. Call customer when part is available.; ordrng 1 W11193296 (covr-inlet(MR check))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Manassas, VA 20109

Demonte S.

Job Details: 08/14/2023

Inspected the unit. Found that the cx is saying that the Refrigerator L.e.d. Light in the Refrigerator Section is not bright. Checked the L.e.d. Light. I'm getting 13.2 Dc Volts. Some of the L.e.d. lights are not illuminating. Unit will need the L.e.d. Light Board. ( Any questions please check Sd Pictures.) ; ordrng 1 W11527432 (Whirlpool Refrigerator LED Light Module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, PA 17603

Justin L.

Job Details: 08/14/2023

Was able to access unit and replace parts. Tested unit and checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Laurel, MD 20724

Israel R.

Job Details: 08/14/2023

Customer complaint unit is not making ice. I found the ice bin empty. I ran test 97 and the ice maker is harveting and filling. I ran test 59 no ice box fan. I pulled FC evap cover found loose connection to the harness. I reseated the connector and now the fans are turning on. Unit is back to normal operations. This unit may need boards if they call back.

We serviced a

MAYTAG WASHER

Model WTW5010LW0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/14/2023

"CX Complaint is the unit isnt starting. Inspected unit and found lid lock error flashing ran diag and found the lidlock not locking just clicking found the lid lock has failed, Ordering Lid lock; ordrng 1 W11513248 (Lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Michael E.

Job Details: 08/14/2023

"CX complaint: no cool. Tetsed and verified complaint. Documented evap in pics, only incoming line has frost, no frost on coils. Per TF, Orderting compressor, evap, precooler, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech and 3 count needed.; ordrng 1 W11644054 (precool line) and 1 W11580057 (compressor) and 1 W11546692 (evaporator) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Washington, DC 20002

Leon

Job Details: 08/14/2023

cx complaint feezer door dented. confirmed issue ordering new black freezer door; ordrng 1 LW11026364 (freezer door (black))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS00

Near Washington, DC 20016

Sherwood

Job Details: 08/14/2023

cx complaint water dispenser is very loud. and water comes out slow. arrived and found water dispensing slowing but and making a loud noise. i removed filter shook some water out resinstalled and water was dispensing fine for atleast 6cups of water then noise returns. ordering filter head.; ordrng 1 W11482384 (filter head)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Lebanon, PA 17042

Fred G.

Job Details: 08/14/2023

"cx complaint unit was in a spin cycle and cycle was almost finished and the got super off balanced and then spin basket started hitting the sides of unit and top flew off and hit the cx. inspected unit and entered daig and found f0e5, f2e1, f5e2, f5e3. i found unit would not stay on. console would keep shutting off. I tried to run a manual spin but could not get to that point. unit keeps throwing code f5e2. spinning basket by hand it spins fine with no issues. I found cabinet got bent when units spin basket hit both sides. I found tub ring is faulty. unit would also need control, console, lid lock. called safety they are to reach out to cx to come up with a solution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/14/2023

replaced both parts and tested unit functions working and checks.. good functions

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Jason A.

Job Details: 08/14/2023

CX complaint OVEN temps either too hot or cold. Recently CX baked cashews the same recipe shes had many years & it came out burnt.See SDpics of burnt cashews. Replaced main harness & bake element. Zero out calibration value. & preheat Temp measurements started out ok but then the low & hi readings kept getting lower. Last lowest 320. And with 5hi &5low. avg = 339. Called techline. Per techline I was advised unit was working as designed! so I shouldnt have ordered any replacement parts. Yet oven has heating issues whether burning or the CX having to stop & start a cycle just so they can cook properly. Techline advised CX call customer relations as they are sending the unit & report for review > JJ

We serviced a

KITCHENAID HOOD

Model KXU8030YSS0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 08/14/2023

Cx complained the motor did not work. Installed new motor and control and tested and it now works as designed. Unit needs new led's. Please ship part to cx. no tech needed. Job complete; ordrng 2 WPW10291579 (bulbs)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Alexandria, VA 22314

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit made noise. Inspected the unit and found the condensor was rubbing on the cardboard. Put insulation between the 2 and there is no longer any noise. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/14/2023

came out and replace parts on unit . tested and unit is now running as designed .

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/14/2023

replaced nsd tested and no signs of leksing with top off and running test 12

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Sykesville, MD 21784

Brian R.

Job Details: 08/14/2023

cx complaint is with temps and going way up and then to cold and freezing things in fridge. she had a long list of times and temps unit was going through day to day. unit is running and cooling. tested and checked unit. took temp readings of 3 in freezer 34 in fridge. replaced control box and reset temps and advised cx to give unit the next 24-48 hours and see how unit does now. job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Beltsville, MD 20705

Israel R.

Job Details: 08/14/2023

"Customer complaint timer is not moving and the knob keeps falling off. I tested the knob and the knob is spinning on the timer. I pulled knob out and noting is warping inside. I tride moving the timer with pliers and is not moving. The timer is jammed. The timer got jammed and the customer turned the knob the knob got rounded. Unit will need the timer, knob and clip.; ordrng 1 W11685947 (Timer) and 1 W11675852 (knob) and 1 WP688805 (clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUR35X24HZ00

Near Ashburn, VA 20148

Ezra M.

Job Details: 08/14/2023

"no cool. found dye on evaporator. called techline, spoke with liam, evaporator leaking, and is not a replaceable part. unit not repairable"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBL01

Near Washington, DC 20011

Shawn D.

Job Details: 08/14/2023

"cx complaint unti started working for a couple hours then got warm again inside. inspected unit an both section room temp compressor runnig but sounds like something is loose in compressor. pressures are 28inch vacume and 5 on high side, opened system and had no freon in it. checked over unit with uv light and could not find any uv dye. filled unit with nitrogen and i could not find a leak. called techline spoke to joe infomred him whats going on and what i did and he said it sounds like we have a leak we cant fix. he said we could isolate the system and confirm but fridge is out of warrenty. when i removed nitrogen uv dye came out so i no thats working leak is in the box. infomred cx i cant fix fridge we have leak in the box and cx understands"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Robert L.

Job Details: 08/14/2023

"upon arrival pulled unit out half way and found , mounting rails not installed by installer, see TSP W11639932 Rev B, ordering brackets and rails; ordrng 1 W11312201 (trim) and 2 W10420960 (spacer)s and 1 W11394925 (hardware)"

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near McLean, VA 22101

Christian C.

Job Details: 08/14/2023

Inspected unit getting reading of gas from all burners. No regulator installed on unit. Called techline. Advised to installed regulator. Called safety. Trim is the same length as old one. Advised cx. Ordering regulator.; ordrng 1 W11106948 (regulator)

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near York Springs, PA 17372

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the front burners are not igniting properly. Upon arrival I found that the igniters are arcing but not always able to ignite the flame. I found that the LF igniter was loose in the burner head. I was able to access the igniter and secure it. I also removed some build up from around the igniters. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Bel Air, MD 21014

Neil H.

Job Details: 08/14/2023

REPLACED THE SUMP UNIT TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Colonial Heights, VA 23834

Joseph D.

Job Details: 08/14/2023

replaced failed freezer LED and unit illuminating properly. No other issues noted

We serviced a

AMANA DRYER

Model NGD5800HW0

Near Baltimore, MD 21209

Shane M.

Job Details: 08/14/2023

cx complaint the unit making loud noises. could confirmed. took unit apart. found blower wheel smacking on cover. fix this issue. unit working properly.

We serviced a

MAYTAG WASHER

Model Mvwx655dw2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/14/2023

"cx complaint unit not spinning when clothes in basket. checked unit, come to find large amount ofoil leaking from bearigns, quoted cx, cx unsure for repair atm, called office and collected $120 service fee, advised ticket open for 30 days."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Boyds, MD 20841

Ricardo S.

Job Details: 08/14/2023

Replaced parts.. unit tested .. water level and pressure cks ok

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 08/14/2023

"Cx complains that the unit still having the same error code, af .. ran test mode found an error code f3e3 and f4e3 air flow and themristor problem, the other company replaced the themristor, all fuses and heater cks ok, ran nurmal cycle and unti works fine for 5 min then AF error.. air flow problem.. cx need to cks the dryer vent"

We serviced a

KITCHENAID OVEN

Model KDRS467VSS05

Near Dayton, MD 21036

Robert L.

Job Details: 08/14/2023

"cx complaint cooktop not lighting, found unit out, all ignitors spark but no gas, after 30 seconds got right rear to light then went out as if no gas supply, traced line out side to empty LP tank, cx had underground tank for water heater and dryer, cx to contact propane company collected $120 MC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Bowie, MD 20715

Israel R.

Job Details: 08/14/2023

Got to the unit and the new gasket on the box are grey and on part list on service matter says this is black. Called trade partnes and they said that this is the part number for black gasket. Sent me to AIG custoer service. AIG did a research and she said we need to get with dist. because they sent it wrong. But the part number is for the black color gaskets. Reordering gaskets and they will need to be black.; ordrng 2 W10917312 (Gasket(MR check))s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC 20002

Leon

Job Details: 08/14/2023

replaced dishwasher sump. tested unit is now working as designed. good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01 IT

Near Hopewell, VA 23860

Joseph D.

Job Details: 08/14/2023

"Replaced UI, unit with faulty led harness and module must return with proper led. ; ordrng 1 W11205082 (Led 3x) and 3 W11462342 (Led module)s"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Dover, DE 19904

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Replaced motor, blower wheel and repair kit from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Henderson, MD 21640

Taylor F.

Job Details: 08/14/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. On arrival found unit had no refrigerant in system. Pressure tested unit and found the leak coming from the pre cool line. Replaced line and compressor and drier from previous diagnosis. Had to use couplers from VS. Vacumed unit down and refilled with 4.50oz of 134A. Unit is now working as designed. Ordering to replenish VS. Job is complete.; ordrng 2 W11506635 (COUPLER TF VAN STOCK)s, used 2 W11506635 (COUPLER TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 08/14/2023

Replaced part.. unit tested and working

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Vienna, VA 22180

Simon

Job Details: 08/14/2023

CX complaints aig DW leaking .called tech line .tech line suggested need to replaced the inner door panel..ordered inner door panel and door seal gasket SZ; ordrng 1 W10919271 (inner door panel) and 1 W10909089 (DW door seal gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306ESS01

Near Arlington, VA 22207

Christian C.

Job Details: 08/14/2023

Cx complaint unit was not cooling for 2 days and leds are out. Installed leds. Tested temps reading 38 in RC section and 1 in FC section. Ran test 2 step 2 reading 36 step 5 reading 1. Power cycled unit.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/14/2023

came out to replace parts on unit . disassembled and replace ui . 2nd time i tryed replacing ui and main control is not saving MS to UI . called techline to doc and was advised unit will is no longer repairble . sense main controls not saving info to UI . wp will be reaching out to cx.

We serviced a

KITCHENAID REFRIG ERATOR

Model KRMF706ESS05

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/14/2023

"installed ui per previous, calibated measured fill, tested all ops ok"

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Baltimore, MD 21214

Alexander D.

Job Details: 08/14/2023

installed upper track stops. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Marshall, VA 20115

Ezra M.

Job Details: 08/14/2023

"not enough ice, after running all night, only dropped ice twice before this morning. temps good, ice maker cycling slowly. damper loud, ice box fan working properly. ordering ice maker and diffuser.; ordrng 1 WPW10196393 (damper control assy) and 1 W11548540 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/14/2023

cx complaint of unit not working checked unit to find the following error codes F7E2 motor failer ordeirng parts needed for repairs; ordrng 1 W11460946 (Pump & Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Laurel, MD 20707

Brian F.

Job Details: 08/14/2023

"Cx states door gaskets loose, inspected and confirmed, gasket fit very loosely in channels on doors. Tested with new FC gasket, fit is much tighter, installed new FC gasket, ordering RC gasket.; ordrng 1 W11030683 (gasket-dor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM01

Near Bel Air, MD 21015

Neil H.

Job Details: 08/14/2023

ICE MAKER KEEPS COMING OFF SRCEWS ORDERING LOWER BRACKET ALSO; ordrng 1 WPW10300022 (icemaker) and 1 W11500948 (BRACKET) and 1 WP488163 (screw)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/14/2023

"came out and replace all parts on unit , tested unit is now running as designed . wash basket no longer bouncing when pushed on ."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21239

Alexander D.

Job Details: 08/14/2023

"cx doesnt have pop at this time but will try to get a copy from landlord by return visit. cx complaint unit didnt rinse or spin, left water in unit and now wont start at all, sensing light just flashes. inspected unit and verified complaint. f9e1 error stored. found broken wire to drain pump and pump wire housing broken off. wire tore out of connector so i cant splice it to get it to work in meantime. held broken wire up to connector and it pumped the water out. suspension and gearcase check good at this time. ordering drain pump and lower harness, in stock. scheduled return visit for 8/23; ordrng 1 W11399437 (drain pump) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL STACKABLE

Model CET9100GQ2

Near Chesapeake, VA 23320

Branden R.

Job Details: 08/14/2023

"cx complaint no power , checked unit and found no power to ui coming from main control . outlet checked good with proper vac , ordering transformer and controls for unit. all controls doa .; ordrng 1 W10198388 (Transformer) and 1 W11085110 (ui to CCU harness) and 1 W11290067 (Microcomputer) and 1 W10384849 (motor control) and 1 W11282948 (ui control)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Virginia Beach, VA 23453

Justin W.

Job Details: 08/14/2023

Cx complaint low water level. Checked unit to find no error codes. Performed calibration. Ran normal deep water cycle. Washer filled normally took picture. Ran bulky deep water to find washer filled normally. Called tech line spoke to brandon advised unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23453

Justin W.

Job Details: 08/14/2023

cx complaint condensation forming on top of fc gasket. confirmed complaint. door closing properly. unplugged condenser fan. found horizontal mullion heating up. called techline spoke to Chris was advised to order 2 special gaskets part number supplied by techline; ordrng 2 W11159728 (gasket)s

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Arlington, VA 22202

Lloyd B.

Job Details: 08/14/2023

"Cx complained the unit leaks. Inspected the unit and found that there is signs of soap buildup on the inner panel, wehre the water would run over and leak after a few uses. Ran a clean cycle with white vineagar and explained use and care. There are no errors. Unit needs new sump; ordrng 1 W11460946 (sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21015

Neil H.

Job Details: 08/14/2023

"CX COMPLAINT THE RELAY KEEPS CLICKING FOUND THE WHEN I TRIED WITH A RELAY IT STILL DOING THE SAME SEALED SYSTEM JOB NEEDED NEW COMPRESSOR; ordrng 1 W11547313 ( Compressor) and 1 W11506621 (Whirlpool Refrigerator Lokring Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11504416 (Whirlpool Refrigerator Tube Coupler) and 1 W11550396 ( Evaporator), used 3 (S.S. REPAIR NEEDED) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Millsboro, DE 19966

Michael E.

Job Details: 08/14/2023

Replaced control and bulb as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Springfield, VA 22150

Lloyd B.

Job Details: 08/14/2023

Cx complained the unit made a noise during use. Inspected the unit and found the damper chirping. Unit needs new damper; ordrng 1 W11236851 (damper)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Abingdon, MD 21009

Neil H.

Job Details: 08/14/2023

CX COMPLAINT THE WATER WASN'T FLOWING THROUGH DISPENSER A SOME POINTS AND THE CUBES WHERE SMALL AND I VERIFIED AND WATER WORKING FROM WHAT I'M NOTICING THE FILTER NEEDS TO BE REPLACED BECAUSE TESTING EVERYTHING IS WORKING NORMAL WATER FLOW ISSUES THROUGH UNIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs588fihz04

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/14/2023

"cx complaint dispenser not working. checked unit, icemaker is good, auger motor is good, inlet valve is good, come to find defective wires under fc door, quoted cx for repair. cx unsure for repair atm, collected $120 service fee"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Brookeville, MD 20833

Julian H.

Job Details: 08/14/2023

replaced door tested icemaker & working MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS4

Near Monrovia, MD 21770

Ricardo S.

Job Details: 08/14/2023

"Cx complains about a water leak, inspecte unit, the unit lekas from two spots, the diverter valve and float switch housing,.. hoses and drain cks ok.., order parts; ordrng 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195038 (nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB10

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/14/2023

cx complaint is the door having a hole in it from where the door handle was switched to the other side. cx said installers changed door handle but plug would not go into the hole. its deformed and egged out so plug wont stay. cx says they do not want unit fixed they want the entire unit swapped out due to that small hole. cx said we can go ahead and order the door if thats all we can do but she is going to demand the entire unit be replaced. i told her that is not up to us to make that decision. she will call when door is delivered.; ordrng 1 LW10668874 (dor-fip) and 2 W10830983 (plug-hndle)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Owings Mills, MD 21117

Dustin F.

Job Details: 08/14/2023

"Replaced Door, Tested unit. found rails binding up from frost buildup and unit not being leveled. adjusted leveling feet and tested unit, FC door opens good and seals good. unit working as intended."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Brandywine, MD 20613

Shane B.

Job Details: 08/14/2023

"cx complaint is the unit displaying F7E1 at end of cycle. i checked for codes and found that was the only one saved. cleared code, ran servie cycle. during agitation the agitator only turned CW. unit spun with no issues. i inspected under unit. no visable damage to harness, capacitor test good. motor windings are in spec.replaced cap with preIDed part but no changes. durign testing F7E6 appeared. ordering harness, motor and control board. schedule when parts are available.; ordrng 1 W11590868 (harness) and 1 W11567712 (control board) and 1 W11283592 (motor-drve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ1

Near Beltsville, MD 20705

Brian F.

Job Details: 08/14/2023

"Cx states unit would not power on, electrician found damage from thermal event at terminal block. Inspected and confirmed, thermal damage to terminal block and wiring harness. Advised cx terminal block is on backorder.; ordrng 1 W11590537 (Main harness) and 1 W11573809 (terminal block)"

We serviced a

JENNAIR DISHWASHER

Model JDB9800CWX2

Near Williamsburg, VA 23185

Orbie

Job Details: 08/14/2023

removed plastic brace as per MR recomendation. unit not making any noise at all. unit working as designed and cx happy.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 08/14/2023

"Cx complained of error codes. Inspected the unit and found 2 errors, F8E1 for no water detected and F3E1 for water level system error. In diagnostics, the unit completed each step, filling in steps 1-3 before agitating and spinning. According to tech sheet, ran a quick cycle and the unit filled to the correct amount meaning nothing would be wrong with the level system. Did the quick wash twice, once on low soil and once on high and both stopped filling to the correct amount. Removed pressure hose and blew through it (pause) to clean any debris. Could not find anything of which my man was describing. Cx did complain of wet clohtes at the end of cycle. There is a pointer that says unit needs new control. Cx will consider. Job complete; ordrng 1 W11031829 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 08/14/2023

"Cx complained the unit did not clean. Inspected the unit and found no error codes. In diagnostics, the hot, cold and fabric softner valve worked. It passed each step in diagnostics. Did a manual heavy agitate and slow and it passed. Going to order control; ordrng 1 W11419171 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model du920pwkq0

Near Smithfield, VA 23430

Lucas R.

Job Details: 08/14/2023

"cx complaint unit leaking, checked unit found leak from vent in inner door, cleaned soap buildup, and advised cx to run cycle with cooking oil to remove soap buildup, if issue issnt resolved, inner door will need to be replaced, quoted cx part WP8051463 inner door $155.50 shipping 15.00, labor$110.00, tax $9.33, total $409.83, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Cockeysville, MD 21030

Shane M.

Job Details: 08/14/2023

"cx complaint the unit isnt washing. found sump not turning on. 120v to motor. quote for the repairs $528.48 cx paid svc by check , W11025157"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Carrsville, VA 23315

Zachery R.

Job Details: 08/14/2023

"cx complaint no cool, checked unit, come to find frost build on evap, used steamer to clear frost build, come to find defective heater wire, reseated and secured connection, ordering heater harness to complete repair.; schdld next appmnt for 8/22 TUE !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/14/2023

"cx complaint no ice being dispensed, replaced icemaker, tested, come to find defective auger, ordering all parts needed to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11671282 (auger) and 1 WP63052-2 (impeller) and 1 WPW10309864 (divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB03

Near Darlington, MD 21034

Neil H.

Job Details: 08/14/2023

CX COMPLAINT UNIT WASN'T COOLING FOUND THE CONTROL WASN'T ACTIVATING HEATER IN NORMAL OPERATION WOULD IN FORCED DEFROST REPLACED THE CONTROL

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/14/2023

"cx complaint fc not sealing properly, verified issue, replaced gasket, fluffed gasket, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Virginia Beach, VA 23464

Justin W.

Job Details: 08/14/2023

cx complaint unit doa. checked unit to find drain pump ohming between 34 and 200 ohms constantly changing signifying short in pump. found latch faulty as well. pump/ latch took out control will use on return as to not ruin new control. called office spoke to Jordyn had cx scheduled for 8/17/23.; ordrng 1 W11394572 (latch) and 1 W11399437 (drain pump)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chesapeake, VA 23320

Branden R.

Job Details: 08/14/2023

"cx complaint unit not powering on , checked unti and found bad door switch not allowing unit to power on and run . jumped out door switch and all other major componets checked good while testing . replaced door switch and tested unit is running as designed ."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Bowie, MD 20715

Israel R.

Job Details: 08/14/2023

Customer complaint middle burner not lighting up and smoking when using air frier. I tested the unit and found the unit is lgihting but no burning on all holes. I removed it and clean it with a wire brush i tried to clean all the holes and now the burner still only lights up on hald. Replced burner and now the unit is lighting up and around. Burner is good now. I ran air fry the whole time i was here and i did not get any smoke. I notice there oven was very greasy and may be smoking from the build up. Adviced the cusotmer to do a cleaning and to record the issue. Unit is not smoking for me. Customer will do the cleaning and call back if they still have issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Towson, MD 21204

Shane M.

Job Details: 08/14/2023

"cx complaint the unit keeps freezing up in freezer. cx defrosted unit himself. i took evap cover off, found & saw where brown wires pulled from harness. w11650659 quote for the repairs $370.04. cx paid svc by card.. advised cx to contact WPL for known issues with defrost."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 08/14/2023

cx complaint is the agitator breaking. cx bought a replacment machine but hooked this unit back up to be diagnosed. when i arrived the unit had leaked water all over the floor. cx said he didnt put the hoses on tight but unit was continuing to leak. i found the threads on the inlet valves damaged causing it not to seal. replaced valves with VS part. unit is no longer leaking. installed agitator but screw was missing from orignal one. orderign screw for return visit.; ordrng 1 W10772621 (screw) and 1 W11210459 (valve SB VS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Suffolk, VA 23434

Zachery R.

Job Details: 08/14/2023

"cx complaint no display. checked unit, wires under door are good, unit has proper polarity, p4-1&p4-4 reading 12vdc. replaced ui, no response, j1-1&j1-4 reading 1.3vdc. replaced acu, tested, same results, reordering acu to complete repair.; ordrng 1 W11196400 (acu)"

We serviced a

MAYTAG WASHER

Model Mvw6230hw3

Near Chesapeake, VA 23321

Zachery R.

Job Details: 08/14/2023

"cx complaint unit making loud whining like sound. also showed video proof. checked unit, no faults stored. calibrated and tested. wash basket hit side panel a couple times during start of spin cycle, could not duplicate noise, replaced suspension rods, while replacing rods, come to find side to side play in gearcase shaft. ordering gearcase, belt, and pulley to complete repair . all parts in stock, advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/14/2023

Cx complaint is that the unit is making noise when agitating and spining and the unit has an F3E5 L&G error. Upon arrvial I verified that the error codes. I then Ran the diag test and found that the slider is making noise. I was able to access and repalce the slider. I also found that the dispenser housing is not sensing the level of detergent. I am ordering the dispenser housing. I was able to set the retrun visit for Wednesday 8/16 AM.; ordrng 1 W11413407 (Dispenser Housing)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/14/2023

"cx complaint is a clicking noise. confirmed complaint. noise starts are soon as drum starts turning and seems to happen once every revolution. i found the belt is fraying, also found 1 roller not spinning. clened roller and the shaft it mounts to. it now spins freely. i replaced the belt with a preIDed part after getting permission from office. tapping noise is gone. unit is making a vibrating noise from rear. tightened up rear bulkhead and rear panel. noise is gone. unti is working as designed. cx paid iin full for repair.; ordrng 1 341241 (belt,drive)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Baltimore, MD 21230

Alexander D.

Job Details: 08/14/2023

replaced main harness. tested unit. unit is now working properly

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