We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Great Mills, MD 20634
Davonte
Job Details: 08/18/2023
"cx complained door gasket was broken. confirmed cx complaint. door gasket was warped. replaced door gasket, unit is sealing how it should."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Simon
Job Details: 08/18/2023
CX complaints refrigrator and freezer not cooling .inspe ted unit and replaced the control box /user interface.set temprature as reccommended unit good to go.SZ
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Catonsville, MD 21228
Alexander D.
Job Details: 08/18/2023
"replaced gearcase, clutch and coupler. tested unit, spinning good now. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Ashburn, VA 20147
Ken M.
Job Details: 08/18/2023
Customer complaint is that the upper right stop keeps coming off and the wheels squeak and the pods were not dissolving properly. Found that the loud squealing noise is coming from the adjusters. Ordering adjusters and right front stop. Checked for stored error codes and found F2E1. Ran test cycle and wash pressure is good. Dispenser is opening. Recommended customer move the silverway tray from the front to the side. Console replaced to address F2E1 error code.; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (stop)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Forest Hill, MD 21050
Neil H.
Job Details: 08/18/2023
cx complaint the clutch is stripped and frayed the belt and sheild; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W11409708 (Whirlpool Washer Shield Cover)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Dover Township, PA 17315
Bernard M.
Job Details: 08/18/2023
"Cx complaint the touch panel doesn't function. After several attempts, entered diag and found error code F2E1 stuck key. The buttons on the right would work intermittenly. Replaced console using pre-id parts, now all buttons function when touched. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Moseley, VA 23120
Chris B.
Job Details: 08/18/2023
cx c comp unit frost in fc and mullion will not close adjusted gasket and mullion tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Ricky E.
Job Details: 08/18/2023
"units leveling bolt out of assy... reinstalled and leveled the unit, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23832
Chris B.
Job Details: 08/18/2023
rep sump tested unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Ashburn, VA 20147
Ken M.
Job Details: 08/18/2023
"Confirmed wrong spuds installed in unit. Installed NG spuds and replaced burners. Unit tested and all flames are now stuck at low. Tried switching the regulator settings, but there was no change. Ordering regulator.; ordrng 1 W11087445 (regulator)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near ,
Chris B.
Job Details: 08/18/2023
"cx c comp unit will not go threw cycle insp unit conf cx c comp found f7e4 and f1e2 logged replaced slider from vs tested unit working as desighned; ordrng 1 w10734521 (slider), used 1 w10734521 (slider) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Washington, DC 20003
Samuel R.
Job Details: 08/18/2023
cx complaint unit has frosted in frodge section.inspected unit and coudl comnfirm cx complaint.found drain pan to be badly bowed.need new drain pan.labore is cover by scode. cx pif W11457241; ordrng 1 W11457241 (drain pan kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Prince George, VA 23875
Chris B.
Job Details: 08/18/2023
cx c comp unit will not soak clothes insp unit threw test mode and calibrated and leveled unit advised cx you cannot soak clothes nor open door mid cycle advised cx on use and care tested unit wroking as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/18/2023
"Cx complains that the unit not working at all, isnpected unti and found abad element and open thermal fuse, replaced element from v/s, also i replaced the thermal fuse,, unit tested and dryer works fine; ordrng 1 279838 (element,heater), used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model RF367LXSB0
Near Prince George, VA 23875
Chris B.
Job Details: 08/18/2023
cxc c omp unit light is stuck in oven removed oven light collecetd 90
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Ken M.
Job Details: 08/18/2023
Valve replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Carrollton, VA 23314
Orbie
Job Details: 08/18/2023
cx complaint front door dented. confirmed complaint. checked unit found additonal damage at console. ordering parts needed for repair.; ordrng 1 W11622490 (console)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Palmyra, VA 22963
Eric F.
Job Details: 08/18/2023
"Confirmed cx complaint unit vibration after about 15 minutes of run time. Found blower vibrating at motor shaft. Ordering motor, will use blower on return.; ordrng 1 W11364931 (motor)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near College Park, MD 20740
Brian F.
Job Details: 08/18/2023
"Cx states unit shuts off after filling. Entered diagnostic mode, no saved errors, ran auto test, unit shut off before starting spin test, ran manual spin, unit will spin but shuts off randomly, tested motor, cw winding measured 11.1 ohms, should be 5-9.5. Ordering motor and control.; ordrng 1 W10890624 (motor-drve) and 1 W11603811 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Shrewsbury, PA 17361
Sal R.
Job Details: 08/18/2023
CX complai t is that the unit is not dispensing FS. I found that the unit will need 1 dispenser housing(W11524105). I am also ordeirng 1 hot side valve(W11316255). I have set a return date for 8/23; ordrng 1 W11524105 (dispenser housing) and 1 W11316255 (hot valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hertford, NC 27944
Austin D.
Job Details: 08/18/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation.unit is running as designed. low side pressure at -2. monitored the unit for 10 minutes. pressure is staying where it should be.
We serviced a
WHIRLPOOL FREEZER
Model wrs325sdhw08
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/18/2023
"Replaced parts and resumed power. Compressor and fans started immediately. Ran forced defrost, the heater turned on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Washington, DC 20009
Samuel R.
Job Details: 08/18/2023
cx complaimnt unit stopped cooling.imnspected unit and could confirm cx complaint.checked evap and evap hardly had any frost going on.also would make a hissing sound.uit will need seal system work.parts and labor are cpe.WPW10507886, W10836706; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL02
Near Hagerstown, MD 21742
Ricky E.
Job Details: 08/18/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Townsend, DE 19734
Frederick R.
Job Details: 08/18/2023
CX complaint is fridge delivered with dent. Verified dent. CX was confused as to why I didnt bring door with me because thats what they were told. Ordering FC door. Cannot reschedule because of direct shipment to CX. CX knows unit has to be inspected upon arrival for any damages.; ordrng 1 W11566705 (FC door)
We serviced a
MAYTAG WASHER
Model MHW7100DC
Near Frederick, MD 21703
Ricardo S.
Job Details: 08/18/2023
"Cx complain about an error code f9e1 long drain, inspected unt.. the drain makes a humming noise, found a pc of metal tuck on drain pump.. unit teted with cx and waher work fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIH206
Near Clayton, DE 19938
Frederick R.
Job Details: 08/18/2023
Upon arrival I verified siezed compressor. Replaced per prior diagnosis. Pressure tested with nitrogen and vac'd down unit to 30in. Once pressure equalized I filled with 70g of R600. Final low side pressure was 11in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/18/2023
"Cx complains that the dryer takes long time to dry, inspected unit, no error codes found, heater and fuses cks ok, air flow problem.. the vento go to the roof. dryer cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Camden, NC 27921
Austin D.
Job Details: 08/18/2023
"checked the unit and unit is making a loud grinding noise. tried to remove the pulley and it is seized to the gearcase. even removed the gearcase to check and found that the pulley has gone deep into the gearacse shaft. therefore, the unit needs a new gearcase and all parts involved mechanically. will return once the parts come in. reshceduled for next friday. parts in stock. office will reschedule.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11395618 (capicitor) and 1 W11409708 (sheild)"
We serviced a
KITCHENAID OVEN
Model KFGG504KPS1
Near Red Lion, PA 17356
Sal R.
Job Details: 08/18/2023
CX complaint was that the unit was not keeping temps. I found that the temp sensor was ohming out at .89 KOHMS. I replaced the temp sensor and unit test good wioth an average temps of 352.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lewes, DE 19958
Michael E.
Job Details: 08/18/2023
"Replaced dispenser UI, power control and main control as per previous diagnosis. Tested unit and it is now working proper;ly. CX previously paid in full. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW4
Near Wyomissing, PA 19610
Cody H.
Job Details: 08/18/2023
"CX complains unit stopped mid cycle with cloths locked inside. CX not home, had neighbor let tech into home. Spoke to CX to ensure this was acceptible. Found unit to be locked with clothing inside and unplugged when plugged in unit would keep draining and not unlock. Was able to remove top panel and manually unlock door, reset unit and unit began working again. Ran unit through cycle with load, unit finished cycle with no issues, no further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Camden, NC 27921
Austin D.
Job Details: 08/18/2023
checked unit and found right front burner taking a lng time to light. replaced burner head and centered the orfice tested operation. unit is running as designed. cx agreed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Windsor, PA 17366
Sal R.
Job Details: 08/18/2023
"CX complai t is that the unit is not cooling at all . I found that the compressor has failed and will not start. Per Technical Service Pointer. I am orderig 1 compressor , drier filter and all couplings. Parts and labor charges are covered under WP limited warraty. I collected $120.00 for service charges via credit card. I called Parts ordering and set a return date for 8/24; ordrng 1 W11574734 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11109499 (drier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Gainesville, VA 20155
Daniel J.
Job Details: 08/18/2023
fridge section temps going above and below set points holding at 30 f while on site low of 27 f and high of 75 through diag noticed evap fan never turned off even though in diag cycle ordering control and returning with evap cover no issuses with freezer temps; ordrng 1 W11664342 (control) and 1 W11574767 (ui) and 1 W11574766 (triton)
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS-3
Near Hampton, VA 23666
Orbie
Job Details: 08/18/2023
"cx complaint unit popped and stopped heating. unit very greasy and saw some rust inside cabinet, called techline to document. spoke with Brandon. Unit deemed unrepairable as per techline. advised cx to contact their warranty company."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDL01ILBS6
Near Forest Hill, MD 21050
Neil H.
Job Details: 08/18/2023
replaced the rack wheel and the door cable assy unit tested good
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Solomons, MD 20629
Davonte
Job Details: 08/18/2023
cx complained unit display wouldnt work on unit. after inspecting unit. all display worked on console. ran diag test got error f4e1 and f5e2. when running diag wash cycle unit completed cycle as should. unit will need control and door latch; ordrng 1 W11322901 (control) and 1 W11565030 (door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/18/2023
"Replaced parts, reset power, ice maker tested and fill with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Fort Defiance, VA 24437
Danny R.
Job Details: 08/18/2023
unit has 2 issues the door gasket is leking moisture will need gasket also led in fresh side is dimm and flashing ordering gasket and light; ordrng 1 W11527432 (led light assy) and 1 W10830274 (gasket door)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Mechanicsville, MD 20659
Davonte
Job Details: 08/18/2023
"cx complained unit wouldnt drain . confirmed cx complaint. ran diag got error code f9e1. inspectedm unit further, checked drain lines for any clogs. after running unit filled with water. drain pump never came on. unit needs new drain pump. cx paid for service call. will be calling the office if she wants to move forward with repair; ordrng 1 W10876600 (drain pump)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near New Carrollton, MD 20784
Sherwood
Job Details: 08/18/2023
cx complaint range not bake evenly. arrived and tested unit pre heated to 350 good both bake and boil was cycling correctly. tested temp sensor that was in range. when cx see bake element cut off after temps are satisfied she thinks its cutting off. so i explained how the range works and it made sense to her. i did installed control. but repair complete uniut is working as designed
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/18/2023
Internal plug got harness came loose reseated and reseated gaskets and sealed doors using hair dryer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near York, PA 17406
Bernard M.
Job Details: 08/18/2023
"Cx complaint the icemaker doesn't make ice. jumped icemaker at T&H, and the bail arm raised but no water came in. Jumped for water and got no actvation from inlet valve. Removed fill tube and found it clogged with ice. Water dispenses from unit. Replaced valve using pre-id parts and cleaned fill tube, jumped icemaker and it harvested and called for water. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Smyrna, DE 19977
Frederick R.
Job Details: 08/18/2023
Safety Call. Sparks from oven. Inspected/tested and found defective broild element. Scorched on right front. Called safety to report findings. Spoke to Neski. Safety covering parts but not labor charge of $110. SC already covered. Ordering bake element. CX will owe the $110 labor on return. Scheduling return for 8/28/23 am preferred; ordrng 1 WPW10583047 (elmnt-brol)
We serviced a
MAYTAG WASHER
Model Mhw5630hw3
Near Sinking Spring, PA 19608
Cody H.
Job Details: 08/18/2023
Was able to access unit and replace parts per previous visit. Tested unit through test 12 and unit works as designed. No further work needed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Odenton, MD 21113
Shawn D.
Job Details: 08/18/2023
unit was replaced changed model and serial. cx complaint installers and whirlpool said hook up for steam option should come with dryer. inspected unit and cx needs the Y and water line that does not come with unit. cx then said on sunday the control panel wouldnt respond and had no reset power then it worked again and also said sometimes the clothes seem damp when cycle is finished. i ran unit and checked vent outside best i could its on 3rd level and flap is opening. told cx to keep an eye on the panel could be issue in panel and told cx to not alays use noral cyce incase issue. cx is going to store to get hook up for steam. unit is good to go
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, PA 17512
Fred G.
Job Details: 08/18/2023
cx complaint unit is putting off a burning smell from last repair. inspected unit and entered daig and found 0 saved codes. ran auto test and found unit is working as design. no issue were found no abnormal smells were presant. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 08/18/2023
replaced parts ordered and reset and chcked over unit. evap was still clear and temps were in range. unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East Petersburg, PA 17520
Fred G.
Job Details: 08/18/2023
i was able to access unit and replace the out door. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/18/2023
Cx complaint unit is not DRYING clothes uni heats properly inspected unit found vent is clogged with lint grabbed a Chunk from outside vent leaving home and showed cx unit vents need a cleaning. Unit functions as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLO36FTX02
Near Lancaster, PA 17601
Fred G.
Job Details: 08/18/2023
cx complaint unit was leaking water on the right bottom corner. inspected unit and found drain tube was clogged in the FC. i was able to steam out drain and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dover, DE 19904
Frederick R.
Job Details: 08/18/2023
"CX complaint is lights in RC and frost in FC. INspected/tested and found FC handle loose from CX not using properly. Also found Fsulty switch in FC and RC not allowing lights to go off and on. Replaced sitches from VS. Unit is now working properly. Job is complete; ordrng 2 W11396033 (switch FRVS)s and 2 W11384469 (switch FRVS)s, used 2 W11396033 (SWITCH FRVS), and 2 W11384469 (SWITCH FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Bowie, MD 20716
Shane B.
Job Details: 08/18/2023
"cx complait is the pantry drawer handle being loose, the door open light constantly being on and fridge doors not being straight. confirmed all complaints and found the left roller and foot are bent/twisted. i removed pantry bins and reinstalled them. door ajar light went off after right bin was put back in. adjusted pantry drawer fronts so they are straight. tightened door handle. tried adjusting the left RC door but it still leans toward the other door at the top. hinges have no adjustment to them. ordering left RC door, top and bottom hinge and left roller assembly. cx will call when door is delivered.; ordrng 1 W11518697 (left RC door) and 1 W10691674 (hinge-door) and 1 W11027247 (hinge-door) and 1 WPW10515763 (roller)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details: 08/18/2023
Replaced control and wire harness per prior diagnosis. Checked all connections and thermostats. Put unit back in place and tested. Preheated oven to 350deg F and no error codes or issues. Cooling fan ran entire time. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bethesda, MD 20816
Roberto I.
Job Details: 08/18/2023
"Cx complaint water dispenser randomly stops working, and then works again.Tested dispenser several times, I was able to replicate the issue only once and I didn't hear the water valves turning on, and then the dispenser worked again, and I was unable to replicate the issue again. Ordering dispenser paddle W10433548, UI W11655738 and control board W11035836.; ordrng 1 W10433548 (water dispenser paddle) and 1 W11655738 (UI) and 1 W11035836 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 08/18/2023
installed new lh/rh fc door tracks and fc led . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23664
Carl A.
Job Details: 08/18/2023
"cx complaint of unit not making ice and frost in freezer, checked unit to find the rails not retracking full causeing warm air to migrate in freezer to slow production of ice ,called techline spoke with Rob was advise to order rails to keep the problem from happing again; ordrng 2 W11265130 (Drawer Slide Rail)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 08/18/2023
CX Concern the unit getting too hot and cant regulate temps .. adjusted all burners to have a lower flame .. Contatcted wpl saftey.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Baltimore, MD 21216
Emmanuel R.
Job Details: 08/18/2023
"Cs unit is not getting water, confirmed complaint. I found error code f1e2 control software issue. Tested unit and notice the water valve is humming but no water in enetering , replaced water valve but issue persist. Ordering control board.; ordrng 1 W11305297 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Falmouth, VA 22405
Tanner B.
Job Details: 08/18/2023
"CX Concern the unit making a very loud noise, found rubber mount on motor failed causing motor to shift and rub blower wheel . Needs motor and wheel.; ordrng 1 279827 (motor)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near East York, PA 17402
Sal R.
Job Details: 08/18/2023
"Per the previouse tech, i was able to access and replace all parts. Unit test good."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 08/18/2023
replaced orfices and the burners all tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/18/2023
"Cx complains that the unit not working at all, inspected unit and is not cooling,,, the compressor makes a humming noise, start device cks ok. recieves 120vac. faulty compressor, order compressor kit drier. lock ring; ordrng 1 w11574734 (compressor) and 1 w11504431 (coupler) and 1 w11504415 (coupler) and 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11506635 (valve) and 1 2countsjob (2 counts job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/18/2023
cx complaint they had a power serge over the weekend and the unit never came back on. they had to reset breaker to unit. after that unit came back to life. unit never made ice again after that. i found FC temps were -5 degrees. test 56 showed E0 (no errors) ran test 57 and found unit did harvest and found home postion. test 45 I found water did get dispensed to IM. test 36 i found IM fan came on. test 15 I found ice level sensors are working as design. as of today unit is working as design. we will wait and see if Ice is made and harvested.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Kearneysville, WV 25430
Ezra M.
Job Details: 08/18/2023
"f0e2, f8e1, f4e1, f5e4, f5e2 - cleared errors, ran diag cyce, completed normally. no errors, all componants working properly. checked unit, found wire harness to heater loose, not making consistant contact. removed, and reinstalled, verified secure. also discussed detergent use and cleaning with cust to address oversuds error."
We serviced a
MAYTAG DRYER
Model MVWB965HW0
Near Huntingtown, MD 20639
Davonte
Job Details: 08/18/2023
cx complained unit was making loud clicking noises. after running unit for about 30 mins. i could hear he clicking noises. after inspecting unit i confimed that noise was coming from idler. replaced idler. after replacing idler screw that hold it in place was stripped along with the hole in the motor mount. unit will need new screw and mount.; ordrng 1 W10578053 (MOUNT) and 1 WP3389420 (screw)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Gates, NC 27937
Austin D.
Job Details: 08/18/2023
cx complaint the unit is not turning on the surface light. tried the bulb first and no luck. replaced the control and tested operaton. unit is running as designed.
We serviced a
AMANA FREEZER
Model ASI2575GRS08
Near Gainesville, VA 20155
Daniel J.
Job Details: 08/18/2023
installed control thermistor and control
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Germantown, MD 20874
Julian H.
Job Details: 08/18/2023
CX complaint about unit after installation showing error F8E4 overflow condition within 10 min on cycle found a really bad installation unit shifting over rh side water deflected & going to pan fixed level unit within 30 days tested & working properly
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Washington, DC 20024
Samuel R.
Job Details: 08/18/2023
cx complaint they wanted unit checked since it hasnt been used in awhile.inpected unit and got no eorror codes.ran a service test and unit checked out good.unit is working properly
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/18/2023
"CX complaint noise and vibration during cycle.Ran a cycle, confirmed vibration from blower. Removed front, found a heavy lint build up on blower wheel. Removed lint, the unit worked ok. Collected $120 with check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/18/2023
"Cx complaint icemaker never stopped making ice for several days, now no ice and no water dispensed.Inspected icemaker, found shutoff arm out of place. Reinstalled arm and tested icemaker. It cycled but didn't fill. The water dispenser didn't work. No water supplied to unit, possible bad shutoff valve. Cx must to call a plumber."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hyattsville, MD 20785
Sherwood
Job Details: 08/18/2023
cx complaint not spin or draining. arrived today and could not duplicate any of the issues they said was happening. checked error codes not were found before service diag. ran a service diad. still no error code. put clothes in unit filled washed and drain. i also checked cap and it read 44.8. advised cx from the test eveything was working correctly. called office to get doc.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/18/2023
installed all odered parts. and tesetd dispsnor for cx. unit is workign as designe.d
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bumpass, VA 23024
Thomas B.
Job Details: 08/18/2023
Cx complaint unit is not working properly inspected unit removed and replaced the door gasket and raised the front legs. Unit Now Functions Normally
We serviced a
WHIRLPOOL UNKNOWN
Model WDF760SADB2
Near York, PA 17408
Sal R.
Job Details: 08/18/2023
I was able to access the UI control and found that the unit has a burn mark in on the housing and is burnt out. I was able to replace the UI control and unit powered on and test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mercersburg, PA 17236
Drew B.
Job Details: 08/18/2023
cx complaint that unit led is not operating tested door switch.. found faulty led module awill need replaced. replaced with fc led and now fully lit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Cody H.
Job Details: 08/18/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Staunton, VA 24401
Danny R.
Job Details: 08/18/2023
installed parrts checksok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Springfield, VA 22151
Christian C.
Job Details: 08/18/2023
"cx complain unit not working, inspected found no ishues run trough diag -cycle all working as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Rockville, MD 20850
Julian H.
Job Details: 08/18/2023
CX complaint about unit acumulating water under deli drawer found pan bowing also drain tube clogged CX also complaint with water pressure to low found an issue with filter housing CX OWES $120 LABOR; ordrng 1 W11457241 (drip pan kit) and 1 W11194438 (housing)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Palmyra, PA 17078
Cody H.
Job Details: 08/18/2023
"CX complains unit was repaired 2 months ago and has again started sparking in the cabinet. Unit unplugged on arrival. Plugged unit in and tested, unit making loud popping sound and smells like thermal overload. CX claims no injuries or damages from event. Called wp safety and spoke to kelly who said unit will not be repaired and the will reach out to CX. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/18/2023
"Cx complains that the filter hsouing door wont close, inspected unit, the spring is loose, filter housing cks ok, spring back in place, unit tested ok.."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Carlisle, PA 17015
Andrew S.
Job Details: 08/18/2023
Per previos tech I was able to access and replace the lower harness. I tehn tested the unit and found that it is now functioning as itnended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Alexandria, VA 22309
Christian C.
Job Details: 08/18/2023
Installed upper spray arm and retainer. Tested unit no issues.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Shippensburg, PA 17257
Andrew S.
Job Details: 08/18/2023
Cx complaint is that the control has broken and is hanging by the wires. Upon arrival I found that the tab has failed and the control is hanging down. I also found that the harness has a wire that has separated from the molex connector. I am ordering the control assembly. Please contact cx whn the part is available to schedule the return visit.; ordrng 1 W11648345 (Control assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS13
Near Alexandria, VA 22307
Leon
Job Details: 08/18/2023
cx complaint water not dispensing. confirmed issue took out water filter and water dispensed normally. noticed water was streaming from filter connection. went to replace filter but could not find water shut off. cx will need maintenance to locate water valves before we can move forward. cx will try another filter to see if it makes a difference. cx will contact us when ready to move forward
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Poquoson, VA 23662
Lucas R.
Job Details: 08/18/2023
"cx complaint unit not cooling, checked unit, temps 6 and 50, found evap clogged with ice, defrost thermistor OOR at 4k ohms in block of ice, thawed evap, replaced thermistor, tested, unit working as designed.; ordrng 1 WPW10384183 (thermistor lr/vs), used 1 WPW10384183 (THERMISTOR lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Goldsboro, PA 17319
Bernard M.
Job Details: 08/18/2023
"Cx complaint ice doesn't dispense. Attempted to dispense and the motor would run but only 2-3 cubes would come out. Inspected and found the auger coupling under the bin no longer locks on to the coupling attached to motor. The couplings rub after rotating once. Ordering bin and motor coupling, once available contact cx to reschedule; ordrng 1 W11244434 (ice bin) and 1 WP2220458 (auger coupling)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Catonsville, MD 21228
Alexander D.
Job Details: 08/18/2023
replaced fz door and ice container. new door came with chute. tested unit. unit is now working properly
We serviced a
MAYTAG DRYER
Model MEDE301YW0
Near Washington, DC 20016
Dustin F.
Job Details: 08/18/2023
"CX complaint: unit wont work.Inspected unit, confirmed CX complaint found thermal fuse blown, reading open. confirmed control is good. replaced thermal fuse via pre id and cx paid in full. tested unit, unit working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodbridge, VA 22193
Richard B.
Job Details: 08/18/2023
"CX complant. Freezer cold , Fresh food not. Inspected unit and found air baffel dosent open in test three and fan motor dosent run. . Thermisters pass test Ordering damper assembly and fan motor with thermisters. Temp in freezer is 14 degrees. , Ordering damper and fan with thermisters. CX paying 120 cash and will call . RB; ordrng 1 WPW10479155 (damper 98.66) and 1 w11224591 (fan 126.87)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Hagerstown, MD 21740
Ricky E.
Job Details: 08/18/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/18/2023
Replaced Control and sensor still same issue pulled rear cover ohm out sensor its good tested at control and nothing checked harness and its good pulled harness back up and nothing at control called tech line and was able to find harness is damaged. Ordering Harness; ordrng 1 W11245677 (Signal harness) and 1 W11245673 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Sal R.
Job Details: 08/18/2023
"CX complai t is that the unit is ffreezing tover on the evap. I was able to take reistaise readings of the ther misotr connected to the curitet and isolated from the curicet and found a reisstance reading with a 2000KO diffrence . I called WP tesch Line and TL had me check several differant conncetions at the control. TL is sending unit fro product review. Please see SR#,. No repair to be made at this time , Unit is deemed no repairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Springfield, VA 22151
Christian C.
Job Details: 08/18/2023
Cx complaint both gaskets are comming off. Inspected unit found both gaskets slightly coming off. Installed RC gasket. Ordering FC gasket.; ordrng 1 W10861499 (FC gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model Wrx735sdhz03
Near Dallastown, PA 17313
Sal R.
Job Details: 08/18/2023
"CX complaint was that the unit was leaking form behind the filter heaf. I found that the head was indead leaking. I was able to access and repalce the filter head and unit test good. I collected $350.40 for service , part, shipping, taxes, and labor charges via credit card. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25404
Ricky E.
Job Details: 08/18/2023
"installed part, ran calibration, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Carlisle, PA 17015
Andrew S.
Job Details: 08/18/2023
Cx complaint is that the unit is making a constant noise and the door does not close correctly. Upon arrival I found that the unit temps are normal (6 and 40). the evap fan is functioning as intended. I found that the compressor is causing the noise. It is not outside of normal noise volume. I also found that the door is not closing due to the front of the unit being low. i was able to adjust the feet up and found that that fixed the issue. Unit is functioning as intended. Job complete