We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Sparks Glencoe, Maryland 21152
Neil H.
Job Details:
08/18/2023
replaced orfices and the burners all tested good.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Falmouth, Virginia 22405
Tanner B.
Job Details:
08/18/2023
"CX Concern the unit making a very loud noise, found rubber mount on motor failed causing motor to shift and rub blower wheel . Needs motor and wheel.; ordrng 1 279827 (motor)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
08/18/2023
CX Concern the unit getting too hot and cant regulate temps .. adjusted all burners to have a lower flame .. Contatcted wpl saftey.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
08/18/2023
installed new lh/rh fc door tracks and fc led . Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details:
08/18/2023
Replaced control and wire harness per prior diagnosis. Checked all connections and thermostats. Put unit back in place and tested. Preheated oven to 350deg F and no error codes or issues. Cooling fan ran entire time. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Dover, Delaware 19904
Frederick R.
Job Details:
08/18/2023
"CX complaint is lights in RC and frost in FC. INspected/tested and found FC handle loose from CX not using properly. Also found Fsulty switch in FC and RC not allowing lights to go off and on. Replaced sitches from VS. Unit is now working properly. Job is complete; ordrng 2 W11396033 (switch FRVS)s and 2 W11384469 (switch FRVS)s, used 2 W11396033 (SWITCH FRVS), and 2 W11384469 (SWITCH FRVS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
08/18/2023
Cx complaint unit is not DRYING clothes uni heats properly inspected unit found vent is clogged with lint grabbed a Chunk from outside vent leaving home and showed cx unit vents need a cleaning. Unit functions as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
08/18/2023
replaced parts ordered and reset and chcked over unit. evap was still clear and temps were in range. unit checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Odenton, Maryland 21113
Shawn D.
Job Details:
08/18/2023
unit was replaced changed model and serial. cx complaint installers and whirlpool said hook up for steam option should come with dryer. inspected unit and cx needs the Y and water line that does not come with unit. cx then said on sunday the control panel wouldnt respond and had no reset power then it worked again and also said sometimes the clothes seem damp when cycle is finished. i ran unit and checked vent outside best i could its on 3rd level and flap is opening. told cx to keep an eye on the panel could be issue in panel and told cx to not alays use noral cyce incase issue. cx is going to store to get hook up for steam. unit is good to go
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Smyrna, Delaware 19977
Frederick R.
Job Details:
08/18/2023
Safety Call. Sparks from oven. Inspected/tested and found defective broild element. Scorched on right front. Called safety to report findings. Spoke to Neski. Safety covering parts but not labor charge of $110. SC already covered. Ordering bake element. CX will owe the $110 labor on return. Scheduling return for 8/28/23 am preferred; ordrng 1 WPW10583047 (elmnt-brol)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Tappahannock, Virginia 22560
Thomas B.
Job Details:
08/18/2023
Internal plug got harness came loose reseated and reseated gaskets and sealed doors using hair dryer
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Mechanicsville, Maryland 20659
Davonte
Job Details:
08/18/2023
"cx complained unit wouldnt drain . confirmed cx complaint. ran diag got error code f9e1. inspectedm unit further, checked drain lines for any clogs. after running unit filled with water. drain pump never came on. unit needs new drain pump. cx paid for service call. will be calling the office if she wants to move forward with repair; ordrng 1 W10876600 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
08/18/2023
"Replaced parts, reset power, ice maker tested and fill with water."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDL01ILBS6
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
08/18/2023
replaced the rack wheel and the door cable assy unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
08/18/2023
fridge section temps going above and below set points holding at 30 f while on site low of 27 f and high of 75 through diag noticed evap fan never turned off even though in diag cycle ordering control and returning with evap cover no issuses with freezer temps; ordrng 1 W11664342 (control) and 1 W11574767 (ui) and 1 W11574766 (triton)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Camden, North Carolina 27921
Austin D.
Job Details:
08/18/2023
checked unit and found right front burner taking a lng time to light. replaced burner head and centered the orfice tested operation. unit is running as designed. cx agreed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lewes, Delaware 19958
Michael E.
Job Details:
08/18/2023
"Replaced dispenser UI, power control and main control as per previous diagnosis. Tested unit and it is now working proper;ly. CX previously paid in full. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Camden, North Carolina 27921
Austin D.
Job Details:
08/18/2023
"checked the unit and unit is making a loud grinding noise. tried to remove the pulley and it is seized to the gearcase. even removed the gearcase to check and found that the pulley has gone deep into the gearacse shaft. therefore, the unit needs a new gearcase and all parts involved mechanically. will return once the parts come in. reshceduled for next friday. parts in stock. office will reschedule.; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11395618 (capicitor) and 1 W11409708 (sheild)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIH206
Near Clayton, Delaware 19938
Frederick R.
Job Details:
08/18/2023
Upon arrival I verified siezed compressor. Replaced per prior diagnosis. Pressure tested with nitrogen and vac'd down unit to 30in. Once pressure equalized I filled with 70g of R600. Final low side pressure was 11in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Townsend, Delaware 19734
Frederick R.
Job Details:
08/18/2023
CX complaint is fridge delivered with dent. Verified dent. CX was confused as to why I didnt bring door with me because thats what they were told. Ordering FC door. Cannot reschedule because of direct shipment to CX. CX knows unit has to be inspected upon arrival for any damages.; ordrng 1 W11566705 (FC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Washington, District of Columbia 20009
Samuel R.
Job Details:
08/18/2023
cx complaimnt unit stopped cooling.imnspected unit and could confirm cx complaint.checked evap and evap hardly had any frost going on.also would make a hissing sound.uit will need seal system work.parts and labor are cpe.WPW10507886, W10836706; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hertford, North Carolina 27944
Austin D.
Job Details:
08/18/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation.unit is running as designed. low side pressure at -2. monitored the unit for 10 minutes. pressure is staying where it should be.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near College Park, Maryland 20740
Brian F.
Job Details:
08/18/2023
"Cx states unit shuts off after filling. Entered diagnostic mode, no saved errors, ran auto test, unit shut off before starting spin test, ran manual spin, unit will spin but shuts off randomly, tested motor, cw winding measured 11.1 ohms, should be 5-9.5. Ordering motor and control.; ordrng 1 W10890624 (motor-drve) and 1 W11603811 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Carrollton, Virginia 23314
Orbie
Job Details:
08/18/2023
cx complaint front door dented. confirmed complaint. checked unit found additonal damage at console. ordering parts needed for repair.; ordrng 1 W11622490 (console)
We serviced a
WHIRLPOOL RANGE
Model RF367LXSB0
Near Prince George, Virginia 23875
Chris B.
Job Details:
08/18/2023
cxc c omp unit light is stuck in oven removed oven light collecetd 90
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Prince George, Virginia 23875
Chris B.
Job Details:
08/18/2023
cx c comp unit will not soak clothes insp unit threw test mode and calibrated and leveled unit advised cx you cannot soak clothes nor open door mid cycle advised cx on use and care tested unit wroking as desighned
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near ,
Chris B.
Job Details:
08/18/2023
"cx c comp unit will not go threw cycle insp unit conf cx c comp found f7e4 and f1e2 logged replaced slider from vs tested unit working as desighned; ordrng 1 w10734521 (slider), used 1 w10734521 (slider) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, Virginia 23832
Chris B.
Job Details:
08/18/2023
rep sump tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Moseley, Virginia 23120
Chris B.
Job Details:
08/18/2023
cx c comp unit frost in fc and mullion will not close adjusted gasket and mullion tested unit wroking as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Forest Hill, Maryland 21050
Neil H.
Job Details:
08/18/2023
cx complaint the clutch is stripped and frayed the belt and sheild; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W11409708 (Whirlpool Washer Shield Cover)
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQB
Near Catonsville, Maryland 21228
Alexander D.
Job Details:
08/18/2023
"replaced gearcase, clutch and coupler. tested unit, spinning good now. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB00
Near Great Mills, Maryland 20634
Davonte
Job Details:
08/18/2023
"cx complained door gasket was broken. confirmed cx complaint. door gasket was warped. replaced door gasket, unit is sealing how it should."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, Virginia 23114
Chris B.
Job Details:
08/18/2023
cx comp unit made rattling noises a few weeks ago insp unit could not duplicate cx comp tested all fans and thermisters all reading rc avr temp over 6 hours rc was 37 and fc was -1 and insp evap found found good frost pattern unit working as desighned
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Richmond, Virginia 23236
Chris B.
Job Details:
08/18/2023
"replaced resovoir found water line elaking no damage caused by water replaced water line from vs 8212547rp etsed unit insp for leaks unit working as desighned; ordrng 1 8212547rp (tube), used 1 8212547rp (tube) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Rehoboth Beach, Delaware 19971
Michael E.
Job Details:
08/18/2023
"CX complaint: noise and not drying. I found idler pulley and 2 support rollers were making scraping sounds so i replaced those rollers and idler pulley. Also, using and elctronic air flow tester i found that the house venting is very restricted, allowing little to no air flow through house vent. Recommended to have venting cleaned out or replaced. Unit is likely running cycles 2-4 times longer than normal to dry clothes. Unit is now working properly but house venting restriction should be addressed. Job is complete; ordrng 1 349241T (support,roller van stock), used 1 349241T (ROLLER van stock) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, Virginia 22207
Leon
Job Details:
08/18/2023
cx complaint washer not spinning and not completing cycle.put in diagnostic mode found found error code F0E5 � OFF BALANCE LOAD DETECTED. did a manual test on low and high speed everything worked fine. cx had been washing heavy loads on casual wash. instructed him on how to use properly and emailed user care guide. unit is now good to go
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Stone Ridge, Virginia 20105
Daniel J.
Job Details:
08/18/2023
per notes installed cover switch and right side door gasket found left side bottom of gasket starting to fail orderng gasket; ordrng 2 w10830046 (gasket)s
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Severna Park, Maryland 21146
Israel R.
Job Details:
08/18/2023
Installed control and UI. The unit is in a basement on a pedestal with plenty of space. Pulled unit out and replaced all parts and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hertford, North Carolina 27944
Austin D.
Job Details:
08/18/2023
cx complaint the unit is cooling now but not making ice fast enough. checked the unit and found tahtt the ice bin had ice in it but not full. i advsied the cx it may take up to 48 hours to fill the whole bin and they stated they didnt touch it for a week and it never filled up. ordering ice maker to resolve the issue. will return on the; ordrng 1 W11546935 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, North Carolina 27932
Austin D.
Job Details:
08/18/2023
"cx complaint unit is not draining. checked teh unit and it was full of water. removed the ater with drain pump. found error code f7e6 for the unit. tested motor and no open circuits. the motor is moving both directions. but when i put it into a wash cycle the motor is turrning the tub and wash plate even with a new actuator. control is faulty. ordering a new control to resolve the issue. will use harness on return as well but i checked and found no signs of any broken wires.; ordrng 1 w11481722 (actuator ar vs) and 1 W10890624 (motor) and 1 W11603810 (control), used 1 W11481722 (ACTUATOR ar vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Edenton, North Carolina 27932
Austin D.
Job Details:
08/18/2023
"cx complaint the unit is not turning off on its own. checked theunit and tested the unit when in cool down mode for over ten mitutes and it never finished the cycle. therefore, the unit needs a new timer. checked the van and had one in VS. therefore, i went ahead and replaced the timer and tested operation. unit is running as designed. unit turns off on its own now.; ordrng 1 WPW10185982 (timer ar vs), used 1 WPW10185982 (timer ar vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Rehoboth Beach, Delaware 19971
Michael E.
Job Details:
08/18/2023
Replaced control as per previous diagnosis. Tested unit and it is now working proper;ly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
08/18/2023
"CX Complaint is the unit is making a noise and not filling with enogh water. Inspected unit and found error for shifter and over suds, Found the gearcase is making noise the washplate wont come off and will need to be replaced aswell. CX declined repair"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
08/18/2023
cx complaint that unit is leaking and foudn when testing the inverter and will need new sump ...replaced sump and and tested no leaks and checks good.
We serviced a
MAYTAG WASHER
Model MVWC300VW1
Near McLean, Virginia 22101
Simon
Job Details:
08/18/2023
CX complaints washer leaking .replaced the door latch .tested unit works as designed CX paid in full in previous visit .SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Millersville, Maryland 21108
Israel R.
Job Details:
08/18/2023
Installed all gaskets and inner door. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Glen Burnie, Maryland 21061
Israel R.
Job Details:
08/18/2023
Customer complaint unit is not heating. TEsted unit and found the heater is OL. And is shorting. I replced the heater and tested. Unit is heating now but the upper rack is not spinning and found the manifold has failed and is leaking water pressure. Also the lower wheels are failing as well. Unit will need lower rack wheels. Ordering upper manifold and rollers.; ordrng 1 W11607104 (Manifold) and 4 WP8268645 (dishrack roller assy)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
08/18/2023
"cx complaint intermittent cooling, checked unit temps at 1 and 37, per cx unit does not run when warming happens, indicating control sticking in defrost, also found cabint liner gap at fc lower hinge, called techline to document, sealed with silicone. odering control and thermistors for intermittent cooling.; ordrng 2 WPW10384183 (thermistor)s and 1 W11594670 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leesburg, Virginia 20176
Ken M.
Job Details:
08/18/2023
"Customer complaint is that the unit has stopped cooling properly again. Inspection of the unit found the evaporator frozen over again. Defrost sensor is registering as open. Thermistor is registering -6 (28kohm) encased in frost. Thermistor plugged back in and rechecked. Thermistor is still registering as open. Defrost circuit is working, element is on in diagnostics. The harness that the thermistor connects to was replaced on the last visit as was the control. Contacted Whirlpool tech support with findings. Determined that it may be an issue with poor contact of the existing thermistor, otherwise will be a cabinet wiring problem. Thawing off the evaporator and replacing the thermistor. If the issue reoccurs, issue is in the cabinet wiring and cannot be fixed in the field."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aspers, Pennsylvania 17304
Drew B.
Job Details:
08/18/2023
cx complaint that unit would not drain and just makes noise..when arrived i foudn the unit to have full llaod of clothing and water filled in the tub i found that holding power the unit did drain and i tried to get pump to turn off but will not stop the relay or the pressure switch is faulty on acu W11170317 is needed to return to repair. call when in and approved to return; ordrng 1 W11170317 (acu)
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB35X24HZ02
Near Suffolk, Virginia 23438
Zachery R.
Job Details:
08/18/2023
"cx complaint no cool, upon arrival checked temp, upper and lower at 76 degrees, fan is turning, door switch is good. checked compressor, come to find compressor short cycling reading 3.5 amps, spoke with AR was advised to order compressor and filter drier to complete repair. ordering parts needed, advised cx they will be contacted for return visit.; ordrng 1 W11538055 (compressor) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB07
Near Aldie, Virginia 20105
Daniel J.
Job Details:
08/18/2023
per notes installed control and icemaker while unplugged restored power cycled icemaker water added
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Suffolk, Virginia 23437
Zachery R.
Job Details:
08/18/2023
"replaced defrost heater, verified unit started to form frost pattern, advised cx to monitor unit next 24-48 hours."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Timonium, Maryland 21093
Emmanuel R.
Job Details:
08/18/2023
"Cs water noise when dispensing, Confirmed complaint. I found the water makes a loud fluter noise at the dual valve and filter head. Ordering dual valve and filter heads.; ordrng 1 W11482383 (dual valve) and 1 W11482384 (water filter head)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Suffolk, Virginia 23434
Zachery R.
Job Details:
08/18/2023
"cx complaint unit not drying dishes and rinse aid still dispensing, checked unit, no faults atm, checked dispenser. 1.8kohms at dispenser solenoid. control sending 120vac to dispenser, ordering dispenser to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10428217 (dispenser)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Yorktown, Virginia 23693
Justin W.
Job Details:
08/18/2023
cx complaint of smoke coming from vent stated smelled electrical. ohmed out bake at 22ohms. broil element looked good and heated properly. inspected harness on back of unit. terminal block inspected good. heated oven to 350 unable to replicate issue. did smell slight electrical smell while inspected terminal block. called safety spoke to Donna. called techline spoke Chris. unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Norfolk, Virginia 23513
Justin W.
Job Details:
08/18/2023
"cx complaint unit not working. checked unit to find nut on cam backed off causing belt to come off. inspected belt to find good. replaced cam from v/s and tested unit working as designed; ordrng 1 W10721967 (drive pulley jw vs), used 1 w10721967 (drive pulley jw vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, Virginia 23435
Zachery R.
Job Details:
08/18/2023
"replaced all parts, advised cx to monitor unit."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS3
Near Camp Hill, Pennsylvania 17011
Andrew S.
Job Details:
08/18/2023
Cx complaint is that the lught is not going off for the hot surface. Upon arrival I found that the RF burner is not cycling at low settings. I am ordering the RF infintie switch and the RF burner. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W10917724 (Infinite Switch RF) and 1 WPW10251108 (RF Burner)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Frankford, Delaware 19945
Michael E.
Job Details:
08/18/2023
"After previous visit, Unit would not power up for CX. Tested and verified complaint. We do have 120vac into control and 12vdc into UI but UI not coming on. Replaced console and tested and UI still not on. Replaced ACU and tested and unit is now working properly. Since CX was not able to run unit we do not know if leak is still an issue. I asked CX to test unit and watch it for next few loads while using the cycles in which it had previously leaked. If leak does return, please PreID heater W11314664 Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2275FRS00
Near Rosedale, Maryland 21237
Shane M.
Job Details:
08/18/2023
cx complaint the icemaker fall & icebin is broken. could confirmed. fixed icemaker issue. quote for the icebin. $454.88 cx paid svc by card.
We serviced a
MAYTAG DRYER
Model Med7230hw3
Near Townsend, Delaware 19734
Frederick R.
Job Details:
08/18/2023
"CX complaint is dryer shuts down mid cycle. Inspected/tested and the only this I found wrong with unit was the moisture sensors were not cleaned of. Alot of residue from fabric sheets. The unit was heating and drying properly, Checked venting and it was newly replaced and not smashed. I went over some use and care option and answered CX questions. Dryer is working as designed. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near College Park, Maryland 20740
Brian F.
Job Details:
08/18/2023
"Cx states light switch defective, inspected and confirmed. Installed new switch. Found gap in FC gasket, used heat gun to adjust gasket and create seal. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clinton, Maryland 20735
Shane B.
Job Details:
08/18/2023
cx complaint is the unit not running cycles. cx said it doesnt do much of anything and another company looked at it and couldnt fix it. i checked for codes and found F8E1. cleared code and ran each valve. hot and cold both seem to have good flow. i ran the service cycle. unit completed cycle with no issues. i cleared pressure hose and calibrated unit. ordering control board and wiring harness.; ordrng 1 W11652038 (harness) and 1 W11603810 (control board)
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ4
Near Reisterstown, Maryland 21136
Brian R.
Job Details:
08/18/2023
cx complaint is RF burner wont work unless she turns on LF. she said oven is great and only issue is with RF burner. tested and checked unit. unit has f6E0 code 10 times in unit. will order parts needed and office will schedule.; ordrng 1 W11335274 (Console) and 1 W11113848 (Control)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, Virginia 23464
Justin W.
Job Details:
08/18/2023
replaced lid and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Towson, Maryland 21204
Emmanuel R.
Job Details:
08/18/2023
"Replaced compressor that was siezed. Vaccum unit down , uit held a vaccum. filled wiht 4.50oz r134. Unit started building a frost pattern. Advised allow 24 hrs for temps to normalize. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Windsor, Virginia 23487
Orbie
Job Details:
08/18/2023
"replaced timer. upon inspecting knob before putting on, found crack on knob causing knob not to turn timer. ordering knob, send knob directly to CX and complete ticket out when sent. - gluing knob to try to get cx by until she gets new knob.; ordrng 1 W11675852 (knob)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Parkville, Maryland 21234
Shane M.
Job Details:
08/18/2023
cx complaint lower oven isnt getting hot. found no glow. 120v to ignitor. replaced ignitor. unit working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Chesapeake, Virginia 23321
Zachery R.
Job Details:
08/18/2023
"replaced door, tested, unit working as designed. left old door with cx."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, Virginia 23464
Justin W.
Job Details:
08/18/2023
replaced sump tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, Virginia 23320
Justin W.
Job Details:
08/18/2023
cx complaint top panel was not installed correctly after last repair. checked unit to find top right panel installed above lip in back of unit. installed panel correctly. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Accokeek, Maryland 20607
Shane B.
Job Details:
08/18/2023
"cx complaint is water in the RC section under the pantry drawer. when i arrived unit was set to 36/-1. prob shows 36/0. i found RC evap iced up and a sheet of ice under pantry drawer. cleared all ice. drain line was clogged. cleared it. repalced evap fan with preIDed part. once ice was cleared from under pan the pan sat flat, it will drain properly. restored power and set unit to recomended temps. unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHP519ESS4
Near Portsmouth, Virginia 23707
Zachery R.
Job Details:
08/18/2023
"cx complaint unit sparking and burning plastic smell. checked unit, come to find defective wave guide is rusted up. called techline, spoke with rob was advised unit is nonrepairable. have cx contact safety with sr#. collected $120 advised cx to contact kitchenaid safety with sr#."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Norfolk, Virginia 23505
Zachery R.
Job Details:
08/18/2023
"replaced gearcase, clutch, belt, suspension, motor, cap, washplate, tested, drain spout is backign up. advised cx to contact plumber. left old parts with cx."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Lititz, Pennsylvania 17543
Cody H.
Job Details:
08/18/2023
"CX complains unit is not opening the whole way. CX has p&L auth. Found unit door hinge needed adjustment to release door entirely. Was able to adjust door so that it opens fully. CX also complains unit rail stop had failed. Was able to replace rail stop with vs part. unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Parkville, Maryland 21234
Shane M.
Job Details:
08/18/2023
cx complaint the unit isnt cooling proper. found thermistor showing OL. replaced thermistor w control box. steamed evap. unit back to cooling proper in 24hrs.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bel Air, Maryland 21015
Neil H.
Job Details:
08/18/2023
TESTED DRYER AND CX HAD VENT CLEANED UNIT FUNCTIONING GOOD.
We serviced a
WHIRLPOOL DRYER
Model LGQ9508PW0
Near Lexington Park, Maryland 20653
Davonte
Job Details:
08/18/2023
cx complained unit wouldnt dry clothes. inspected unit and confirmed cx complaint. no heat going into unit. unit needed burner assemsbly. cx paid for service call and will be looking to buy a new unit
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Lexington Park, Maryland 20653
Davonte
Job Details:
08/18/2023
"inner tub came defective, mdent in the side of tub. reordering tub. all other parts left at cx house; ordrng 1 W10811960 (inner tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Fairfax, Virginia 22030
Christian C.
Job Details:
08/18/2023
Installed water valve. Tested dispenser no more noise. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Perry Hall, Maryland 21128
Shane M.
Job Details:
08/18/2023
"cx complaint the unit isnt cooling proper. found unit on all 4 snowflakes on control. took evap cover off, sdpics evap. ss issue with compressor. ordering compressor w drier R600a 2 count; ordrng 1 W11580057 (compressor) and 2 W11506619 (fitting)s and 1 W11578570 (fitting) and 1 W11109499 (drier) and 1 W11504445 (fitting) and 1 W11504447 (fitting) and 1 r600a"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS02
Near Arlington, Virginia 22205
Leon
Job Details:
08/18/2023
cx complaint ice maker not working and water dispensing slowly. she tried multiple filters it only works well for a ashort period of time. icemaker was getting voltage but no movement. it did make ice. quoted cx for new housing and ice maker but may decide to buy new. recommended whirlpool products and collected service call.; ordrng 1 W11512149 (ICE MAKER)
We serviced a
WHIRLPOOL HOOD
Model KVWC906KSS0
Near Arlington, Virginia 22205
Leon
Job Details:
08/18/2023
cx complaint was unit wasnt working confirmed the issue seen that the unit was getting 120 coming into the filterboard and no power coming out from the board ordering new filter board. ; ordrng 1 W11516463 (control) and 1 W11565531 (filter board)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Towson, Maryland 21204
Emmanuel R.
Job Details:
08/18/2023
"Cs uniti wont lock and cant start a cycle, confirmed complaint. I found the striker has frayed and wont catch the lid lock. Ordering striker and returnign with lid lock incase.; ordrng 1 W11457841 (striker)"
We serviced a
KITCHENAID WINE CELLAR
Model KUWS24RSSS24
Near Owings Mills, Maryland 21117
Brian R.
Job Details:
08/18/2023
cx complaint is unit does not seem to hold temps and get as cold as it should. units O-O-W and they know. checked unit and unit has a temp of 59 in unit and unit says 61. he also said now light stays on and never goes off when door is shut. he said unit never seemed to change temps when it started when turning switch.fan was blowing but unit not as cold as it should be. unit needs parts. went over with her and she said she she might call back in the next 30 days. she paid 120 service; ordrng 1 W11609704 (Defrost Timer 75.45) and 1 WP4344859 (THERMOSTAT 146.68)
We serviced a
JENNAIR OVEN
Model jjw3830ws02
Near Pasadena, Maryland 21122
Israel R.
Job Details:
08/18/2023
"Customer complaint unit is not heating. I tested the unit and found the unit is not heating at all, no fans not convection fans not broiler.. I tested the unit and found the unit is getting 240 good voltage. Found F1E1 internal error. I found 14VDC to the UI. I tested other things tempw sensors and i got 1090 on one and 1108 on the other. Turned power on with sensors unplugged and fasn are turning on. After i replace all connectors and retested the unit the unit is not heating and fans are all turning on. CAlled techline and they told me it could of been a loose wire, harness issue or control. Since the unit is working now all parts check out. TEchline said if it comes back to replace the Upper control board AM. Quoted for parts custoemr is calling back if it stops heatin; ordrng 1 WPW10292566 (cntrl-elec 262.61)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Washington, District of Columbia 20010
Samuel R.
Job Details:
08/18/2023
replaced parts and tested unit now dispensing water.advised cx to give unit a couple hours produce ice.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Sparks Glencoe, Maryland 21152
Brian R.
Job Details:
08/18/2023
cx said a wire melted and burnt and lost power to unit and said she sent picture as well as info of what was wrong. checked unit and power wire at term block blew. unit will need new main harness and cx will need to get power cord and will order term block and nuts and new screws for plate cover. as soon as parts are in office will schedule.; ordrng 1 WPW10245259 (Terminal Block) and 6 WP7103P02760 (Nut)s and 2 W11233072 (Screw)s and 1 W10846089 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Biglerville, Pennsylvania 17307
Drew B.
Job Details:
08/18/2023
replaced and tested no issues and fully functional and checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Bel Air, Maryland 21014
Neil H.
Job Details:
08/18/2023
UNIT IS LEVEL AND GOOD AND CX IS ELDERLY SHE THOUGHT THE LIGHT WAS OUT IN THE FC BUT I HAD TO BREAK THE BAD NEWS OF NO LIGHT IN FC TOP MOUNT UNITS SHE WAS A LITTLE DISAPPOINTED BUT SHE UNDERSTOOD AND HAD A LITTLE LAUGH UNIT GOOD IT'S JUST BEEN 26 YEARS SINCE SHE HAD TO HAVE AND NEW FRIDGE. VERY NICE LADY
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Bel Air, Maryland 21014
Neil H.
Job Details:
08/18/2023
CX COMPLAINT SQEALING NOISE AND I REPLACED THE ROLLERS AND PULLEY.
We serviced a
MAYTAG DRYER
Model MVWB865GC1
Near White Marsh, Maryland 21162
Shane M.
Job Details:
08/18/2023
"cx complaint the unit isnt turning on & just keeps draining. could confirmed. found 120v to board. found voltage to console. unplugged console. console powered on, made a bunch noises then turned off, activated the drain pump as well. called safety. auth for parts. cx paid labor by card $120.00. auth; ordrng 1 W11162441 (console) and 1 W11401710 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, Maryland 21212
Emmanuel R.
Job Details:
08/18/2023
"Cs unit has frost in freezer, confirmed complaint. I found the door gasket in rc , bottom right hand corner and the bottom of door not sealing. Used my heat gun to soften gasket and siliconed the seems with large gaps. Unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Fallston, Maryland 21047
Shane M.
Job Details:
08/18/2023
installed bezel. unit working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model WRF757SDHZ00
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
08/18/2023
cx complaint unit is not dispensing ice.inspected unit and found ice bin to have fragmented at the bottom and cauing ice to fall out before falling into to dispenser.further inspection found freezer light out aswell will need ice bin and led module. W10695459, W10695459, ; ordrng 1 WPW10347093 (ice bin) and 1 W10695459 (led module)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Pasadena, Maryland 21122
Israel R.
Job Details:
08/18/2023
Customer complaint unit is making grinding noise. I ran the unit and could not hear anything she said it runs for a while before the unit starts making the noise. I ran it for like 30 min and the unit started making the noise coming from the blower. Replace blower and tested. Unit is baack to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Charlottesville, Virginia 22902
Kyle A.
Job Details:
08/18/2023
Replaced compressor and drier and charged unit with 120 psi nitro for 15 mins and had no leak. Charged unit with 134a and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Manassas Park, Virginia 20111
Richard B.
Job Details:
08/18/2023
"CX complant. Dryer only drys on timed dry. Inspected unit, No error codes , All cycles heating. Tested regular cycle sensor and unit started at 107. Counted down to 104 then began cooldown and rapidly counted down untl shut off. Unit is working as designed. CX is very argumentive about the products, Told her the tub is larger than the wash tub and can do two small wash cycles for sensors to work properly . Job completed. RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
08/18/2023
"Replaced Mag, Inverter and cover unit is working properly."