"Replaced Sump then tested unit, unit now working as intended. confirmed no leaks present"

"cx complaint would not start, had issue getting in diag, reset power was able to get in no errors, found cold water turned almost off, ran diagnostics, tested all ops ok, cx put in load and started fine, unplugged power pack on same outlet as washer, cx to monitor"

"cx complaint is the left side burners not igniting on there own. cx said they use a lighter to start the burner then it works fine. confirmed complaint, ignitor spark and i can smell gas but have no flame. orifices on all burners look corroded. i cleaned the burner heads and tested again. rear burner works but front still will not ignite. unit is on LP. ordering burner head, orifice holder, caps and conversion kit. schedule when approved and when parts are available.; ordrng 1 W10876582 (cap-burner) and 1 W11106799 (burnr-head) and 1 W10552123 (holder-orf) and 1 W10909678 (spud-orfce)"

Customer complaint after last repair the unit was still making a lump of ice and got stuck on the bin and when the customer when to get ice hear a big loud bang and the bing got cracked. The unit may have double fill or the ice maker fill with too much water on the first harvest and jammed the auger. Unit needs new bin.; ordrng 1 WPW10558423 (ice-contnr)

"cx complaint is the unit beeping and displaying the door open light even when doors are closed and no one has touched the unit for hours. cx said alarm will go off at 2am when no one has been awake for hours. also have frost forming in FC section. all door swtiches are working, door gaskets are sealing. i found some small gaps in the cabinet neart the top middle of FC opening. matches location of frost build up. filled gap with silicone. called techline to document, while on hold door open light came on. techline had me check all door switches from the board. they are all working. i opened closed door switches and door open light remained on no matter the switchs position. techline advised replace contorl board. cx paid service call.; ordrng 1 W11224256 (control board)"

Cx complaint cooktop not always igniting and oven working intermittantly. Was able to access unit and found that the temp sensors were in range but igniter had hairline crack so intermittantly igniting. Found that the burner caps were warped causing issues with lighting. Ordering parts needed for repair and once in office will need to contact cx to set return; ordrng 1 WPW10065280 (lf cap kit) and 1 WP9763503CB (cap kit) and 1 WP8054129 (igniter)

"CX complaint: Unit not operatingInspected unit, confirmed cx complaint. found F6E3, F7E1and F2E3 codes. innspected harnass found no breaks. when unit goes into spin it just humms as well. wont agitate or spin. ohmed out motor circut. CW reading 4.7 ohms and CCW reading 4.9 ohms. motor good. unit needs new capacitor and controls. ordering parts.; ordrng 1 W11513246 (control) and 1 W11481116 (control) and 1 W11395618 (capacitor)"

Arrived at cx house and cx said unit has fixed itself and denied service.

"cx complaint is the ice maker not working. cx said unit is cooling and water dispensor works fine. unit is set to 39/3. prob shows 38/-13. i ran the IM and it competed harvest with no issues. ran fill test and IM got no water, valve buzzes. i found fill tube blocked with ice. ran fill tube heater. heater is getting 12.5vdc but pulls 0amps and does not heat. i blew some steam through the fill tube and ran fill test again. IM got good flow. heater is bad. quoted cx for repair. they paid in full. schedule when part is available.; ordrng 1 W11596134 (fill tube assembly)"

Confirmed cx complaint unit not advancing cycles. Found service pointer pertaining to issue. Ordering control and capacitor.; ordrng 1 W11513246 (Control) and 1 W11395618 (Capacitor)

"cx complaint is the unit still leaking even after last repair. i checked for codes and found F6E4. cleared code and ran service cycle. no leaks during the cycle. i inspected the inner door. found water leaking from the vent fan. replaced vent fan and deflector with preIDed parts. tested again, no leaks. unit is workign as designed. cx paid in full."

i found unit had flooded and been under water would need compressior and both control and thermstat cx doesnt want to fix unit its not covered .

replaced motor and tested unit.unit is now working properly

I was able toa ccess and replace the sump & motor. Unit test good.

food still freezing in fridge section checekd with thermocoupler 31 F on top shelf 33 F on shelf above lower drawers ordering thermistor inofrmed customer to not block back wall and nothing directly in front of vent; ordrng 1 W10316760 (thermistor)

Cx complaint unit not cleaning dishes. Was able to access unit and found no saved codes. Ran diag test and found filled but motor sounded weak. Opened door and jumped switch to find water only barely comes out of spray arm. Ordering sump assembly and setting return for Wed 6/7/23; ordrng 1 W11025157 (sump assembly)

"Confirmed cx complaint unit not advancing cycles. Found damage to valve, lid latch not actuating properly. Ordering valve, latch, control.; ordrng 1 W11603811 (Control) and 1 W11210463 (valve) and 1 W11307244 (latch)"

Cx complaint unit not making ice. Cx stated it randomly works. Was able to access unit and found that the harness at the bottorm hinge was broken. Due to failed harness door will need replaced. Ordering door which will ship to cx who will contact us for return. Return will need scheduled with a 2nd tech to help balance and feed the wires.; ordrng 1 LW11037733 (freezer door stainless)

"Installed ice maker, tested unit, unit working as designed. Refunding for the evap motor."

part shipped broken. reordering part...; ordrng 1 W10909479 (support)

cx complaint that unit is not cooling replaced ordered parts defrosted unit and now chwck good

CX complains unit door is not opening or closing correctly. Unit is not able to be serviced. no work needed. CX EMAIL CONFIRMED

cx thought they were just able to get oring on the sump informed we do the sump and qouted and no work dosnt want anything service wise

"CX complains unit will not run cycle and is unresponsive. Unit unplugged on arrival, plugged unit in and found unit to start draining and unresponsive to commands. Was able to replace control with pre i.d. part. calibrated and retested unit, unit now works as designed, no further work needed."

cx complaint that unit is not cooling upper section. i found frost pattern on the fc evap and when looked the fan just hums and doesnt turn i was able to replaced fan with pre id fan and now run and cools. this is withing the 1 year of the delivery imvoice.

cx caceweled rewschule; saved tckt

cx is not doing any work tjought just handle could be ordered.. and doesnt want service. after qoute diag fee talk.

i was able to access unit and replace the inlet valve as per previous visit. tested unit and found unit now checks good.

cx was house sitting for mother so when arrived infromed them that unit is oow and asked her to see if she can contact her mother for any idea if they are aware of charges. and when cx finally gotten ahold of their mother they thought house wrrnty had it under that. i informed that the ticket was dispatched over as OOW nd showing from 15.. will need to contact whatever wrrnty they thought and see if so and dispatch correctly. no work today.; saved tckt

"cx complaint unit timer kept adding and taking time away. inspected unit and found unit had good heat, and good air flow. I found cx needed some help understanding how unit works. we went over operations on unit. unit checks good."

cx complaint that unit is dripping water from under the grid down the bin of ice that makes the ice clumpy fuse together an then also the ice is small when drops into pile.. i found no issues with opertions no noticable cut on the wire of grid and did change the ice level thickness from 4-6 size. but ordering new grid and bin thermistor along with time to see if the leaking dripping stops being i made the ice thicker not as prone to drip. call to reschd accordingly.; ordrng 1 W10919199 (cutting grid) and 1 WPW10511923 (bin thermister)

arrived and found on left side both fc and rc doors are staying opening. cx did have both doors flipped to open the other way. but will have to return because techline was closed for 2hrs.; snapped 6 QuickPics

REPLACED valve and tested good pressurw and checks good.

"Replaced evap fan,harness w/themistor.Defrosted evap.Advised allow 24hrs for unit to drop temps."

"cx complaint that unit is not making ice again afetr last trip out. and when arrived they still had unit out and they are using pan to drain water in once it appears to be functional they have ocntractor out to prooperly insall again.. but tested psi when running compressor waas 0/+-3 but never dipped in the vac, and then gas valve climbs high up to 35 low dumped charge(seemingly alot) purged nitrogen through unit holding 140psi @120on lowheld for 25 mins never dropped.. while on hold with TL spoke to Nate..advised restriction on high side purged to try to flush out. replce prts to rebuild since prts all replaceable on this unit. call to reschd but ordering the required parts again,=; ordrng 1 WPW10605286 (compressor) and 1 WP2313624 (condensor) and 1 4COUTN (4 COUTN) and 1 W10528572 (TUBE) and 1 WPW10534030 (VALVE GAS) and 1 2217445 (BASE) and 1 WPW10200037 (DRIER) and 1 SSTECH (SS TECH)"

"cx complaint is a loud screaching noise during spin. cx says its the same noise as before. i checked for codes and found F0E0 ?, F0E5 off balance. cleared codes and ran service cycle. unit completed it with no issues or noises. inspected under unit and found nothing out of place. belt and pulley look fine. no issues with drive motor and belt is not hitting the guard. adjusted motor to make the belt as tight as possible. ran high speed spin and calibration cycle with no issues. advised cx if noise returns to record a video and call us back. unit is currently working as designed. cx paid service call."

"cx complaint ofu nit not turning on checked unit to find ui not powering on recving 5 dcvac at ui but not powering up,replaced ui bard tested unit works as deigned"

replaced all parts tested unti works as deisnged

"cx complaint of unit making noise in spinning cycle and clothes are wet at end of cycle and grinding,checkedu nit to find no error codes at this time,test ran unit to find grinding coming from gear case break down as follows1/W10752187 srew,1/W10752283 wash plate,1/W10528947 drive hub ,1/W11454734 Gearcase,1/W10721967 drive pulley,1/W11239857 Drive Beltservice call break down as followsservice call 120.00parts 507.90shipping 15.00labor 220.00sub total 862.90tax 30.47grand total 893.37deposit 120.00; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt)"

installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 68 grams of r600a and tested. unit now checks good.

Confirmed cx complaint unit door broken. Found additional damage to cook top and front panel on bottom drawer. Ordering parts.; ordrng 1 W11175876 (cooktop) and 1 W11516728 (drawer panel) and 1 W10761018 (trim-door) and 1 W10761014 (trim-door) and 2 W10831019 (screw)s and 1 WPW10310922 (trim-vent) and 1 W11449263 (handle)

"CX Concern the unit continuing to heat , found broil element wire shorted to ground . adjusted wire away from cabinet and tested unit. broil relay on control stuck closed.. replaced control and corrected issue . ordering harness and broil element. cx not going to use 0oven portion of unit until repaired; ordrng 1 W11529071 (harness) and 1 W10856603 (broil element)"

cx complaint unit is not cooling.inspected and could confirm cx complaint.checked compressor and found compressor super hot.checled pins and 1 and 2 got 9ohms checked pins 2 and 3 OL checked pins 1 and 3 6ohms.confirmed with DS bad compressor W10507884 WPW10143759 spoke with office to schedule for 6/12 cx pif; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (uv drier)

"cx complaint unit still intermittently not spinning clothes out on quick wash. cx said clothes are dripping wet and theres a puddle in drum, cx cant remember how big of a puddle so i dont know if its not draining or just not spinning well and puddle is from clothes dripping. no errors stored, autotest runs fine. drain pump reads 19ohms, should be good. seems issue may just be that cx is using quickwash for all loads, cx said he was told he can use quickwash by installers. called techline, TL agrees quickwash not designed to handle average full size load. advised cx only use quickwash for washing a couple items at a time and to use normal for his average load. cx understands. unit is operating as designed at this time"

cx complaint unit lights are not working.inspected unti and coul confirm.found freezer light switch broken causing unit to not light up.will need a new light switch W11445850 cx pif; ordrng 1 W11445850 (switch)

Per previous diag I was able to access and repalce the control and evap fans. I then repowered the unit and found that the unit is now functioning as intended. Job complete

"cx complaint not turning on, foudn blown thermal fuse, replaced thermal fuse from truck stock, vent slight crushed, rerounded vent, heater nromaland cycling, cx to check outside vent, tested all ops ok; ordrng 1 W10909685 (fuse-thrml RL VS), used 1 W10909685 (thermal fuse RL VS) from stock"

"cx complaint of unit geting too hot on oven handle, and temp about 25 degress lower when using convection oven noitice in diag that the temp sensor reading about 15 degrees higer then room temp, called internal techline spoke with Ken was advise to repalced the following parts ui board ,senor board,sensor 2 tech as unit sits about 4 ft off of floor; ordrng 1 W11600632 (Assembly, Control Panel (stainless)) and 1 W11208292 (sensor) and 1 W11325786 (Control Board)"

"Cx states unit won't power on, tested and confirmed. When removing from cabinet, unit powered on and started draining. Drain hose is being kinked when fully installed into cabinet. Advised cx to have contractor adjust install to create room for drain pipe. Unit is working properly."

Cx complaint door not sealing properly inspected unit heated with hair dryer and molded to cabinet liner tested and inspected for proper use unit now functions Normally

cx complaint was food if rc was freezing confirmed issue cx turned temp down on the unit to the lowest setting and the issue hasnt happen in weeks tested rc thermistor it was reading alot colder then it should have been with the temp at the lowest setting ordering new thermistor; ordrng 1 WPW10384183 (Thermistor)

cx complaint was freezer builds up ice. arrived and found fc door gasket hanging off at bottom. remove fc door and tried to reinstalled gasket but liner is separated to far will have to order whole fc door with gasket attached.; ordrng 1 LW10341279 (door ss)

Cx complained the unit did not dispense water. Inspected the unit and found that there is a large frost on the evap. Removed ice and made sure the fan could run in step 3 of diagnsotics. Melted the mountain of ice and tested and it now dispenses water. Job complete

"Replaced parts, unit cks ok"

"installed parts, unit cks ok."

"Cx complained the unit did not wash. Inspected the unit and found the unit passed each test in diagnostics mode. In manual mode, it fills with hot and cold, slow agitate and fast agitate, drain and spin. Pushed down on each corner of the tub and the suspention is good. Could not find any problems with the unit. Service declined. Job complete"

"not cooling. compressor knocking when starting, runs for short period, shuts off with a loud click. will need compressor (comp coupler a) and 1 (comp coupler b) and 1 (comp coupler c) and 1 W11506635 (process stub) and 1 (valve) and 1 (drier-tube) and 1 (drier coupler a) and 1 (drier coupler b); ordrng 1 W11582579 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506618 (coupler) and 1 W11506617 (coupler) and 1 W11506635 (coupler) and 1 WP978025 (valve) and 1 W11109499 (drier-tube) and 1 W11504445 (drier coupler a) and 1 W11504449 (drier coupler b) and 1 look (look)"

"CX complant. Halfway cubes and crushed is dispensed. Inspected iunit and found solinoide stuck. Freed up solinoide and tested several times , Dispensing as designed. now , Job completed, RB"

"CX complant. Microwave has error code , Inspected unit and found unit dosent heat.Found F1E6 magnatron error code in diagnostics, Found using a camera , the microwave magnatron is starting to arc to the wave guide cover. SD pics. Techline recomends changing magnatron . Called techline to document and upload pics. Magnartron not in stock, Further work needed. RB; ordrng 1 W11346197 (magnatron)"

Cx complaint unit is not cooling. Inspected unit found temps in RC section avg around 50 and FC sectino avg around 30. Tested RC evap thermistor reading 16kohms. RC evap fan is not working. Found connection to fan into liner corroded. Ran test 3 and getting 14VDC but fan is not running. Previous SS work has been done to unit. Quoted cx and they will not be going through with repair. Cx paid for service call.

Cx complaint of a grinding noise. Inspected unit found F0E2 F0E5. Ran through diag cycle heard grinding noise whenever unit was agitating or spinning. Found screw on agitator not secure. Secured screw. Tested unit no more grinding noise. Cx paid for service call.

Replaced Control and unit is now powering up when unit is trying to calibrate control is shutting down whe unit goes to spin. Ohm out motor and its testing a little out of range also reordering control just incase motor took out new board. Ordering Motor CBE; ordrng 1 W11283592 (Motor) and 1 W11116592 (Control)

Cx complained the unit did not heat. Inspected the unit and found that it receives a proper 240vac but the element is broken. Unit needs new element; ordrng 1 WP3387747 (element)

CX complaint: long dry times. Tested and verified complaint. Unit is heating and tumbling but failed the air flow test in the yellow. I advised CX to have builder take a look at venting since house is less than 1 yr old. Unit is working properly. Job is complete

cx complaint is the unit dripping onto the floor. cx finds moisture on the console and underside of countertop from door gasket not sealing. cx also says door still pops open during cycle. i found no saved codes. cycle was just finishing up when i arrived and console was covered in water. underside of counter as well. water then runs down the sides of the door and puddles onto the floor. replaced door gasket with preIDed part and left door closed while unit was still steaming hot. no steam or moisture made it past the new gasket. door does open very easily. hinges were replaced before. ordering latch and strike for return visit.; ordrng 1 WPW10653840 (door latch) and 1 WPW10544004 (door latch strike)

"Cx complains that the unit dryer not wotking at all, inspected unit, fuses and power cks ok, ignitor turn on but no gas in the burner, valve is open. order valve assy.; ordrng 1 w11652257 (valve assy) and 1 WP3392519 (thermal fuse)"

"LH Hinge and lid failed, unable to close lid.. unit needs hinges and lid assembly; ordrng 1 W11259006 (lid)"

"Cx complained of a no cool. Inspected the unit and found frost buildup on the evap cover. Made sure the door was closing properly and it is. In step 1 of diagnostics, the fan does come on. Step 3, the heater comes on. At the control, the cn2 connection, the sensor is reading out of range. Unit needs new thermistor and control; ordrng 1 WPW10383615 (thermistor) and 1 W11496873 (control)"

"Replacved valve, tested unit. Job complete"

"2 YR WARRANTY COTSCO PURCHASEDCX complaint about unit not working at all found power to control but not to uit replaced control dc volts to it now but not responding replaced console as well unit started to work found also that dispenser is not holding rinse aid replaced with VS as well tested & working; ordrng 1 W10861000 (detergent dispenser FOR RESTOCK JH VS), used 1 W10861000 (DISPENSER FOR RESTOCK JH VS) from stock"

"cx complaint not cooling properly, found temps 47 Rc, 28 Fc, found only rung down to bottom frosted, sealed system leak, ordering compressor, evap, drier and fittings............3 count sealed system.......... parts and labor CBE and s-71162; ordrng 1 W11546692 (evaporator) and 1 W11504448 (fitting 16A) and 1 W11506620 (fitting 16B) and 1 W11370574 (compressor kit) and 1 W11504415 (fitting 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 21A) and 1 W11504447 (fitting 21B)"

cx complaint unit wont start a cycle. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit did finishe cycle without issue but lid did not light up that it was locked even though lid was locked. tried a quick wash and found lid locked and unlocked then just sat there and sensed. i unplugged unit and plugged unit in and found unit now works as design. cx stated they has power outage on friday. unit now checks good.

"CX Complaint is the unit isnt working. Inspected unit and found erreor code F7E1 sump issue toggled on drain pump and its working unit wont do anything, Found sump motor its testing bad, Ordering Sump to fix issue; ordrng 1 W11460945 (Sump)"

replaced all parts. unable to test unit as unit w/o water and power.

per notes installed clutch calibrated and ran diag called tech loine water is currently entering tub customer stated has not filled with water since last vist that the are aware of

"CX complaint unit was making noise last visit. After previous text visit, he could not re-diagnose the issue but ordered parts just in case arrived today to verify complaint and could not. Inspected unit. Temperatures were at 36 and one. Found no frost on back wall Evaporator fan was blowing inspected icemaker icemaker was working correctly and Bin was full of ice. CX stated after last tech visit he had found a lot of hair on the condenser. She has stated since last tech visit the unit has been working fine. CX stated last tech vacuumed up all the hair off the condenser Talking with customer. She stated she did not wanna change any parts today because unit has been working as it supposed to. No parts were placed in this visit. Unit is working as designed job complete"

"CX complant. Frost still happens in freezer , And fridge is crooked. Inspected unit and found freezer light dosent always come on . Found switch sticks. Also found gasket letting air invade on botom of door. Fluffed gasket out and it is sealing better but will need a gasket. Further work needed. Not in stock. RB; ordrng 1 W11396033 (switch) and 1 W10571967 (gasket)"

"f6e0,W11186019 325.89, W11186035 188.00, shipping 50.00, tax 30.83... customer stated that the unit would reset and wounlnt shut down. fnd a 6-0 error, witch isnt listed.. fnd that it shows a comm error between the ui and control... need parts...; ordrng 1 W11186019 (door/mw) and 1 W11186035 (cntrl-elec)"

"CX complains unit is not producing ice, but unit is overfilling with water and causing unit to leak. Found unit ice maker to be stuck mid way between home and harvest, so when unit calls for water the water is running out of unit. Ran test 44 and unit ice maker is not rotating as smooth as it should and it stutters along. Unit will need icemaker for repair. CX EMAIL CONFIRMED.; ordrng 1 W10873791 (ice maker)"

cx complaint unit leaking. checked unit found osmosis loop gasket not seated correctly. reseated gasket and tested unit. working as designed.

Cx complaint unit is not working properly inspected unit found gasket warped believe this is due to heat ordering the vent assy as well; ordrng 1 W11483553 (Gasket) and 1 W11414073 (Vent assy)

Cx Complaint is the RC door gasket not sealing. Inspected unit and found the Right RC door gasket has failed and is causing unit door not to seal properly. Ordering Right RC door gasket to fix issue.; ordrng 1 W10830055 (Door gasket)

"installed main control per previous, ran diagnostics without water attached and drain and spin, tested all ops ok, cx to reinstall later, collected $270 cash cx paid in full"

Replaced compressor. Vaccumed and filled 4.25oz r134.Unit is now buidling a frost pattern. Advised allow 24hrs for temps to come down.

CX complaint about unit not turning on inspected error F6E6 top oven lost comm F6E9 lower oven lost comm checked connectors all looked tight this oven has exhaust build under electronics heat escaping from there causing electronics to fail need parts bottom oven locked need parts; ordrng 1 w11448962 (control acu 2) and 1 W10883049 (latch-door) and 1 W10841140 (adhesive)

"Replaced LH door, tested unit.Adivsed allow 24hrs for icemaker to make ice."

"Upon arrival, found the igniter i had was broken AND it was the wrong igniter. ordering proper igniter, settting broiler burner as return.; ordrng 1 WPW10333842 (broil igniter)"

"replaced gearcase motor and basket, calibrated, tested, unit working as designed."

Cx complaint is unit going from sensing to done. Found the capacxitor to be defective. Replaced capacitor from pre id and unit is now working as designed. Job is complete.

CX complant. Constant sparking from igniters when unit turns on. Inspected unit and found unit continues to spark once flames ignits regardless of valve position. Replaced spark module and issue persists. Ordering all 4 igniters as well as harnesses . Further work needed. no internet at house. Ordered parts but cannot conferm in stock. RB; ordrng 1 W11537635 (harness switch) and 1 W10862325 (LF electrode) and 1 W10862326 (LR electrode) and 1 W10862323 (RR electrode) and 1 W11465116 (main harness) and 1 W11465762 (harness jump)

"Cx states long dry times. Entered diagnostic mode, no saved error codes, ran auto test, unit completed test with no errors. Unit is working properly."

"CX complaint right front burner will not light without using a lighter. Bake does not ignite either. Arrived today and inspected unit and verified complaint found right front burner never ignites. Tested bake burner and heard oven Click but never lit. Started with right front burner and removed burner head and made sure it was clear of any kind of debris. Removed orifice, and inspected and ran wire through orifice to make sure there was no clogs. Checked orifice number to make sure it properly stated for LP Being that an LP kit was installed by installer I wanted to make sure all the orifices were correct. Reinstalled all parts and tested burner now lights within three seconds. Could have been possible clogs in orifice Removed door and everything inside of unit removed bake burner and removed orifice Found orifice was a 125 when it shouldve been a 105 for LP replaced with correct orifice. Also, when removing igniter, I had found igniter came right out like it was not attached to wiring to properly ignite. Pulled unit from countertop and remove back panel made sure everything was securely connected after reinstalling igniter, reinstalled all parts and tested unit unit now lights after one click on baking. Went over unit with customer on how to use properly as she was not 100% sure. Unit is working as intended job complete"

washer noise during spin and long fill error when in use removed cold water line pressure normal entering of line when sprayed into tub used pick to try to remove any debris screech when unit goes in to spin found belt slipping on cam ordering inlet latch cam and belt paid by cc 110 due on return for abor; ordrng 1 W11457841 (latch) and 1 W11413407 (inlet) and 1 W10721967 (cam) and 1 W11239857 (belt)

"Cx Complaint is the unit isnt heating. Inspected unit and found unit is getting good power just not heating, everything is operating properly control getting power mag just not heating, Ordering diode will use mag on return.; ordrng 1 WPW10687786 (Diode)"

Called cx to verify address and address is not correct but is in our service area. Cx is going to call office to rescheudle.

CX complant. Water inside ice box. Inspected nit and found a small amount of water inside the ice bin assembly between door and ice bin. Believe the dual valve is letting water seep by and freeze inside bin. Further work needed. AIG contract . RB; ordrng 1 WPW10341320 (dual valve)

CX complaint: intermitant freezing in RC. Tested and verified complaint. 30 degrees in RC and 1 degree in FC upon arrival. Damper test showing that damper is opening and closing properly. 4.26 kolms at 45 degrees tested from control in back on P6 1&6. Reading should have been around 59 degrees. Thermistor is reading warmer than it really is. Problem has been intermitant but at present thermistor failed resistance test. Called WPTL Ordering control haerness. Cannot reschedule diue to SO part.; ordrng 1 W11084235 (harns-wire)

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the control to be shorted right next the incoming power. Ohmed drain pump and got 1.6ohms. Drain pump damaged control. Ordering drain pump and returning with control and UI. Called office and rescheduled for 6/8/23.; ordrng 1 W11399437 (drain pump)

"cx complaint of unit making noise, called internal techline spoke with Ken walked through different checked and detrimed that the inner tub is out of round reordering tub 2 ct 2 techs for tub job; ordrng 1 W11460604 (tub assembly) "

"replace motor and blower, tested, unit working as designed."