We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Arlington, VA 22201
David J.
Job Details:
11/30/2022
Cx complaint Ive making was making a water on back wall. Arrived to unit and found fill tube to be pressed against ice maker and causing it to splash out. Adjusted fill tube extension and unit will no longer splash. Ice maker is working as designed. Unit is also working as intended job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/30/2022
"unit with failed lid, replaced lid but scre sheared off inside hinge, must replace hinge/screw to enable unit.; ordrng 2 WP8572974 (lid hinge)s and 4 W11404293 (hine screw)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"replaced control, both thermistors, evap fan, fluffed gasket again until return visit. oredering gasket and thermistor cover to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11501317 (gasket) and 1 W10608692 (cover)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the unit did not clean well. Installed new sump and tested in diagnostics and the unit performed and passed each test. No leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigerator.heard relay start to compressor click and fan running. Opened doors to refrigerator and no cold air. Pulled unit from wall and removed cover to compressor. Checked compressor values. Front and top pins 7 ohms, back and top ohms 6.8ohms, bottom pins 13 ohms. Compressor checks out good. Needs start rela and capacitor ,Ordering start relayW11547180 capacitor. WPW10662129; ordrng 1 WPW10662129 (Capacitor) and 1 W11547180 (Start relay)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details:
11/30/2022
Cx complaint is that the stovetop light is staying on and can't be shut off. Upon arrival I found that the relay on the control was stuck on. I was able to access and replace the control and light bulb. I then tested the unit and the light is now functioning as intended. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/30/2022
"not drying. found blower wheel not attached to motor. reinstalled blower wheel, verified secure, tested, working properly"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
11/30/2022
Upon arrival i found that the ice maker had been making ice very well. I scooped out ice to test and water is flowing as it should. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Aldie, VA 20105
Ezra M.
Job Details:
11/30/2022
"no ice, not defrosting properly, all lights out, not showing doors opened. reset unit, checked pantry ui, connections good. unit now recognizing doors opening, lights coming on. suspect issue with pantry harness. ordering harness.; ordrng 1 W11170612 (harns-wire)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Petersburg, VA 23805
Chris B.
Job Details:
11/30/2022
replaced heater elm tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Wilmington, DE 19808
Andrew W.
Job Details:
11/30/2022
Cx complaint is ice maker not making ice. inspected and verified complaint. tested ice maker and it had no error codes E0. tested fill and water did not fill the ice tray. checked water filter and found an after market filter in the unit. tested calling water with and without the filter to show the cx that the filter was the issue. cx needs an every drop filter and the issue will be corrected. unit is otherwise working as designed. job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint unit squeeling, checked unit, come to find idler pulley stiff, applied grease to shaft and pulley, tested, unit working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model UMV1160CW08
Near Severn, MD 21144
Justin S.
Job Details:
11/30/2022
the unit is not illuminating the display. found the cord is not allowing voltage through it. the unit needs the cord; ordrng 1 W10708076 (cord-power)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/30/2022
Cx complaint the unit makes noise while dispensing water. When arrived dispensed water from door and could hear loud buzzing noise from inside unit. The inlet valve was buzzing. Removed covers and accessed the valve. Dispensed water again and the valve didn't make noise. The covers weren't placed on correctly. Placed covers and filter back together and dispensed more water and the valve no longer makes noise. Unit checks good
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Burke, VA 22015
Robert W.
Job Details:
11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found when unit is running its making noise. Pulled unit apart and found the roller wheel has come off stud, reseatted and added clip unit tested and unit working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesterfield, VA 23838
John P.
Job Details:
11/30/2022
"CX complaint unit not working checked unit found bad actuator, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JPV/S) and 1 W10913953 (Actuator JPV/S)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
11/30/2022
Per previous diag I was able to access and replace the evap harness and thermistor. i then repowered the unit and found that it began developing a frost pattern and started cooling. Unit is now functioning as intedned. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, VA 20121
Demonte S.
Job Details:
11/30/2022
"Installed the Control Board. The Console ordered only with no boards. Reordering the User Interface. Checked the Capacitor to the unit. Getting Open Line. Unit will need the User Interface, Capacitor & Lower Harness. ; ordrng 1 W11481116 (CNTRLELEC) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11643701 (HARN-LOWER)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, PA 19608
Fred G.
Job Details:
11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/30/2022
Cx complained of a fire. Inspected the unit and found that the use and care guide was in the warming drawer that was not removed. Cx cleaned and used and it operates fine. Pulled the unit out and checked behind and nothing is broken or damaged. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/30/2022
"cx complaint no cool, checked unit, unit at room temp, checked compressor, ran test 4, compressor reading 18 amps. spoke with AR, was advised to order ss components, ordering ss parts to complete repair.; ordrng 1 W11506635 (coupler) and 1 W11506621 (lockring) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504445 (coupler) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W11506620 (lockring) and 1 W11504450 (lockring) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11224256 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chester, VA 23831
Chris B.
Job Details:
11/30/2022
cx comp unit will not wash clothes insp unit nconf cx comp found error f7e6 motor fault found faulty shifter installed replaced actuator tested calibrated unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details:
11/30/2022
"Cx complained the unit leaked. Inspected the unit and found no leak from the bottom or from the sump install. Cx said the unit leaked from the front of the bottom of the door. Currently the unit is empty and is not leaking, she says there was excess soap in the bottom as well. Ran diagnostics to see if the arms are moving and they are. Put a cup on the bottom rack and top rack to see if they would fill and they did. Evidence points to a cx error. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig-washer not cleaning clothes properly checked unit and found no errors stored to unit , disassembled and found oil coming from gearcase along with washplate stuck on gearcase ordering all parts for proper repair and 1 ( LOOK/LOOK ); ordrng 1 W11558969 (washplate) and 1 W11393684 (gearcase) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Lochearn, MD 21207
Andrew H.
Job Details:
11/30/2022
"Cx complaint leaking from bottom left of unit, ran test cycle, water leaked immediately. Removed front ring of bellows, found rear ring not fully seated in groove. Installed ring properly, tested unit again, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
fridge temps different in differenet sections removed drawer found evap froze over remooved ice build up and cleared drain installed new fan motor with harness
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2022
"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, MD 21154
Keith H.
Job Details:
11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details:
11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Andrew W.
Job Details:
11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, PA 17403
Sal R.
Job Details:
11/30/2022
I was able to access and replace all parts. I found the unti to be opperating as designed. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained of flickering lights. Installed new control and tested and the lights no longer flicker. Job complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not making ice. Found recirculuation pump not sensing water level. Confirmed fill, drain function of unit. Ordering recirculation pump and control in the event that the pump damaged it when failing.; ordrng 1 W11542867 (pump) and 1 W11034363 (cntrl-elec)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS09
Near Leesburg, VA 20176
Ken M.
Job Details:
11/30/2022
"Customer complaint is that the unit not heating. Unit tested and buzzes loudly, but does not heat. Confirmed power out of the control. Capacitor tested good. Diode tests open in both directions. Recommend replacement of magnetron and diode. Magnetron and diode replaced and unit retested. Unit is working properly. Old magnetron left with customer. Diode returned for quality analysis."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
John P.
Job Details:
11/30/2022
CX complaint unit noisy checked unit found drain hose tapping back of unit advised all other noises were normal explain CX cycle selection tested unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW29
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit making a loud rattle during spin. Did confirm back panel is warped causing it to bang against unit. Will need to return with panel and screws.; ordrng 1 W11486091 (Rear panel) and 6 W10660565 (Screw)s
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/30/2022
"arrived to replace LH hinge parts and leds. found wrong screw ordered, pic saved. and clunking noise is from washer rubbing on plastic bushing in extension arm asm. screw needed comes with extension arm kit. replaced all leds and tested, all working at full brightness now. ordering extension arm kit. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10121046 (extension arm kit.)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/30/2022
Cx complaint of unit not completing cycpe. Did confirm and found lid not always locking properly. Ordering lock and control.; ordrng 1 W11371714 (Lock) and 1 W11189137 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBWH00
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Power and lights…no cooling. Removed rear cover to gain access to the control board. Removed original control and replaced it with new. Removed front panel and installed new panel. Unit still not Powering up. Found house has infestation of chipmunk and possible mouse"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stevensville, MD 21666
Alexander W.
Job Details:
11/30/2022
"Installed parts per previous diag tested unit , unit is now operating as designed job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waldorf, MD 20601
Justin S.
Job Details:
11/30/2022
the top trim of the console is cracked. the left and right trim are still with the unit. the unit needs parts; ordrng 1 W11449263 (handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigerator.heard relay start to compressor click and fan running. Opened doors to refrigerator and no cold air. Pulled unit from wall and removed cover to compressor. Checked compressor values. Front and top pins 7 ohms, back and top ohms 6.8ohms, bottom pins 13 ohms. Compressor checks out good. Needs start rela and capacitor ,Ordering start relayW11547180 capacitor. WPW10662129; ordrng 1 WPW10662129 (Capacitor) and 1 W11547180 (Start relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, MD 21047
Keith H.
Job Details:
11/30/2022
installed ui and fan motor collected labor
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sterling, VA 20165
Christian C.
Job Details:
11/30/2022
Cx complaint unit is making a loud creaking noise and gasket is torn. Inspected unit found right RC gasket torn and ran test 121 and cx confirmed that damper door was noise. Went to pick up damper. Installed damper. No more noise. Installed right RC gasket. Heated gasket. Unit is working as designed. Cx paid in full.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/30/2022
"cx complaint ofb error, found f6e2,f6e3,f2e1, those may be related to prior repair, cleared all errors, ran diagnostics, cx was washing rugs and a blanket when errors occured, most likely off balance condition, suspension tight and not bouncing, explained weight balancing and cycle selections, recalibrated and cx to run clean cycle once a month, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/30/2022
"cx complaint ofb error, found f6e2,f6e3,f2e1, those may be related to prior repair, cleared all errors, ran diagnostics, cx was washing rugs and a blanket when errors occured, most likely off balance condition, suspension tight and not bouncing, explained weight balancing and cycle selections, recalibrated and cx to run clean cycle once a month, tested all ops ok"
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/30/2022
replaced door switch tested unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/30/2022
replaced door switch tested unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/30/2022
replaced door switch tested unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint door falling down too fast. Found hinge springs worn, not holding door as it falls. Ordering hinges.; ordrng 1 W11573703 (hinge (left)) and 1 W11573702 (hinge (right))"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Bowie, MD 20721
Shane B.
Job Details:
11/30/2022
cx complaint is the unit not reaching set temp and heater very slowly. she said she can see broil element working. i checked for codes and found none saved. inspected bake element and found it twisted and broken. element has failed. replaced element with preIDed part and tested unit. it heated quickly and reached set temp. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
installed right side door leveled doors and installed name badge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Zion Crossroads, VA 22942
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not cooling. Found unit not going into defrost mode, evap covered in ice. Ordering harness with thermal coupling, will use pre-id'd parts on return visit. Cx to allow unit to thaw before I return, scheduling visit for 12/8/22.; ordrng 1 W11546681 (harness)"
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Annandale, VA 22003
Carl R.
Job Details:
11/30/2022
"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Oakton, VA 22124
Richard B.
Job Details:
11/30/2022
"CX complant. Water dispensing slowly. Prior diagnosis found unit needs filter head and filter bracket. Installed and tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Eric F.
Job Details:
11/30/2022
"Could not confirm cx complaint. Cx says noise is intermittent. Ran through all mechanical processes with cx there, could not replicate issue. Requested cx take video of issue when it happens again and call back with recording, please have tech team review noise for pre-id."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Leonardtown, MD 20650
Robert A.
Job Details:
11/30/2022
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f0e3 f6e3 f9e1. I cleared the codes and ran a service cycle, all components passed with no issues. I ran manual drain multiple times and found no issues. I checked under the unit and notice the drain pump connector was not secure probably causing intermittent drain issues. I secured the drain pump connector and calibrated the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/30/2022
"replaced control. noticed alot of moisture and some mold on vent, more than likely causing f8e4 float switch open error. after talking with cx, f9e1 issue sounds like drain pump overheating in test cycle because they said drain pump will start working again after it cools down. advised cx its possible replacing control fixed f9e1 issue but would like to have drain pump with us when we come back for vent and we can refund it if not needed. also noticed heater still has brass bushings and needs replaced per service pointer. S17304 to cover heater. ordering heater drain pump and vent. quoted 195.56, paid in full with c/c. call cx to schedule return visit once we have eta on parts. tested unit, found new control already has f7e1 error stored but test cycle completed properly; ordrng 1 W11414073 (vent(90.13)) and 1 W11412291 (drain pump(94.36)) and 1 W11537778 (heater)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Jarrettsville, MD 21084
Keith H.
Job Details:
11/30/2022
repalced door that came with gasket
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Chesterfield, VA 23838
John P.
Job Details:
11/30/2022
CX complaint unit making loud noise checked unit found noise coming from cold valve. Replaced valves tested working as designed.; ordrng 1 WPW10601449 (Valve assm JPV/S) and 1 WPW10601449 (Valve assm JPV/S)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Ashburn, VA 20147
Ken M.
Job Details:
11/30/2022
Magnetron and control replaced and tested. Unit threw the error code again. Inverter replaced and unit retested. Unit is working properly. Old inverter left with customer.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23451
Austin D.
Job Details:
11/30/2022
came out to resolve the issue with the washer. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Alexander W.
Job Details:
11/30/2022
Cx stated unit is not reaching target temp inspected tested and verified cx complaint found F6E8 error code. Called WPTL and spoke with Ed (SR#:7734031503) explained what is going on during convection and temp readings. Gave error code submitting for product engineer over text ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details:
11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/30/2022
Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Richmond, VA 23236
Joseph D.
Job Details:
11/30/2022
"cx complaint unit not cooling properly, found condensor clogged, cleaned condensor. compressor pulling 1.2 amps, seems ok but frosting back to compressor, instructed cx to leave as is and if it gets worse, it looks like it will need compressor and evap."
We serviced a
WHIRLPOOL MICROWAVE
Model MMV5208WW1
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/30/2022
Cx has covid and will call to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Enola, PA 17025
Fred G.
Job Details:
11/30/2022
"with the assist of AS we were able to access unit and replace the drive motor, gearcase, splutch, capacitor, tub, tub filter and screw from van stock, spin basket, and drive belt as per previous visit. tested unit and found unit now checks good.; ordrng 1 WPW10215093 (clean out filter (FG VS)) and 1 WP8533928 (screw (FG VS)), used 1 WPW10215093 (filter), and 1 WP8533928 (screw) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesterfield, VA 23838
John P.
Job Details:
11/30/2022
"CX complaint unit not working checked unit found bad actuator, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JPV/S) and 1 W10913953 (Actuator JPV/S)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Fallston, MD 21047
Keith H.
Job Details:
11/30/2022
installed ui and fan motor collected labor
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Norfolk, VA 23509
Anthony D.
Job Details:
11/30/2022
cx complaint unit has no power checked unit to find unit has power but has a bad thermal fuse ordering a thermal fuse to complete repair would like to bring control on return visit as well; ordrng 1 W11025102 (thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS27CXMS1
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/30/2022
Cx complained of a gasket tear. Installed new gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/30/2022
replaced right side door due to dent installed name badge and new nameplate
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22152
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Power was off to unit when I arrived. Removed door to dishwasher and installed parts from the previous technician recommendations. Removed original control, ui, and fan motor. Installed parts and tested unit. Unit is working properly."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details:
11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
11/30/2022
"cx complaint aig-washer not cleaning clothes properly checked unit and found no errors stored to unit , disassembled and found oil coming from gearcase along with washplate stuck on gearcase ordering all parts for proper repair and 1 ( LOOK/LOOK ); ordrng 1 W11558969 (washplate) and 1 W11393684 (gearcase) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor)"
We serviced a
WHIRLPOOL DRYER
Model WTW7000DW0
Near Silver Spring, MD 20910
Samuel R.
Job Details:
11/30/2022
cx complaint unti is not working.inspected unti and found unit to have error code f02 and f0e3.ran service test and unit worked well.recalibrated unit and found unit full of suds.advised cx to properly load unit and care for unit.unit is working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bel Air, MD 21014
Neil H.
Job Details:
11/30/2022
7734821303called tech line again explained the ice maker cycles fills when i'm here but when it's naturally on it's not working explained to tech line again after trips over and over doing everything asked of me still not working cx getting upset of whirlpool having me keep calling to say try this and that and i do it still not working but the rc one is i told them i believe it's a short somewhere but told that short must be found but i'm saying that after me taping the fc door switch down i'm should work; ordrng 1 W11396033 (Whirlpool Refrigerator Switch)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GLO
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
11/30/2022
"Replaced parts and ran a test cycle. The unit washed and drained ok, the dispenser opened."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22204
David J.
Job Details:
11/30/2022
CX cancel that door husband is not home and she needs to run errands will call us to reschedule
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Virginia Beach, VA 23454
Austin D.
Job Details:
11/30/2022
came out to resovle the issue. previous tech did not see that both hoses were chewed up. went to lowes to get the correct drain hose needed. came back and installed both drain hoses. tested operation. unit is good to go. no leaks present.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2022
cx complaint unit making noise and console not working correctly checked unit found F2E1 stuck key code console acting spuratic log lock checked good also found oil leaking from bearing in gearcase making noise; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 look (look)
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAW04
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/30/2022
"Confirmed Cx complaint unit leaking. Found improper filter being used, filter head not fitting into water filter housing properly, housing possibly damaged. Instructed Cx to obtain correct water filter and to call back if leak persists after installing it. If cx calls back must pre-id W10862456 (water filter housing) for return visit.; ordrng 1 look"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
WHIRLPOOL COOKTOP
Model 89891
Near Newport News, VA 23608
Justin W.
Job Details:
11/30/2022
cx complaint unit is smoking during use. checked unit to find smoke is coming from unit having build up near elements from being used. advised cx to clean unit. called safety spoke to Donna retaped exhaust to downdraft using aluminum tape
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fayetteville, PA 17222
Bernard M.
Job Details:
11/30/2022
"Replaced tub ring per previous tech, inspected all hoses from softener and found to be good. Ran test cycle and unit completed cycle without leaks. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details:
11/30/2022
"noise issue. compressor running normally, evap fan sounds normal. damper and ice box fan normal. cycled ice maker in test 25, ice maker motor normal. excessive noise from fill valve. ordering dual valve.; ordrng 1 W11043013 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBWH00
Near Fairfax, VA 22032
Carl R.
Job Details:
11/30/2022
"Cx complaint is, Power and lights…no cooling. Removed rear cover to gain access to the control board. Removed original control and replaced it with new. Removed front panel and installed new panel. Unit still not Powering up. Found house has infestation of chipmunk and possible mouse"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Fairfax Station, VA 22039
Robert W.
Job Details:
11/30/2022
Defrosted evap completely ice over replaced thermistor and fan scroll.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Owings Mills, MD 21117
Andrew H.
Job Details:
11/30/2022
"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHV04
Near Bowie, MD 20721
Shane B.
Job Details:
11/30/2022
arrived and installed new UI. restored power. temps in unit were good. cx said it stopped cooling once since last visit. unit is working as designed. cx is going to monitor temps.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
David J.
Job Details:
11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/30/2022
replaced 12 failed led moduled. unit now illuminating properly
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Rockville, MD 20850
Julian H.
Job Details:
11/30/2022
replaced parts & working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, VA 20121
Demonte S.
Job Details:
11/30/2022
"Installed the Control Board. The Console ordered only with no boards. Reordering the User Interface. Checked the Capacitor to the unit. Getting Open Line. Unit will need the User Interface, Capacitor & Lower Harness. ; ordrng 1 W11481116 (CNTRLELEC) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11643701 (HARN-LOWER)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Glen Allen, VA 23059
Eric F.
Job Details:
11/30/2022
"Confirmed cx complaint unit not making ice. Found recirculuation pump not sensing water level. Confirmed fill, drain function of unit. Ordering recirculation pump and control in the event that the pump damaged it when failing.; ordrng 1 W11542867 (pump) and 1 W11034363 (cntrl-elec)"