Service History 280 - VIA Appliance

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNZS0

Near Washington, DC 20036

Samuel R.

Job Details: 08/11/2023

replaced part and unit is now working properly

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Samuel R.

Job Details: 08/11/2023

replaced parts and tested unit now working properly

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Washington, DC 20005

Samuel R.

Job Details: 08/11/2023

replaced control and tested unit.now workimng properly

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Brentwood, MD 20722

Samuel R.

Job Details: 08/11/2023

called techline and tested unit per techlijne everything checks out.advised cx to run a load today and document when shuts off.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 08/11/2023

"Replaced knob, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Fairfax, VA 22030

Jason A.

Job Details: 08/11/2023

"CX complaint FRIDGE did not make nay ice since icemaker was replaced. Checked thermistors, temps history, fans. Old ice in bin is solid along with FC items. Test 120 BF for bin full & arm doesnt have full travel. Arm is s & hitting ice mold. See SDpics. New IM I have today arm has good clearance & pass test 120. Test 96 & 97 water dispense & IM fill. no leaks > JJ"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Suffolk, VA 23435

Zachery R.

Job Details: 08/11/2023

"cx complaint unit leaking, checked unit, come to find defective drain hose allowing water to leak. replaced drain hose, tested, no signs of any leaks. unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, DE 19947

Frederick R.

Job Details: 08/11/2023

CX complaint is smoke coming out of MW. and error code. Inspected/tested and found unit has a definitie issue with venting. As soon as you turn fan on you hear a loud bang in back of unit. Will only hold paper towel up for less than a second. MW needs to be pulled down for further inspection. CXX is going to have builder take down to see if vent door isnt lined up properly to vent in wall. Ordering blower fan motor and returning with other parts. Need 2 techs to uninstall MW; ordrng 1 W11441128 (vent fan)

We serviced a

WHIRLPOOL OVEN

Model WEG515SOLS1

Near Chesapeake, VA 23323

Branden R.

Job Details: 08/11/2023

"cx complaint not lighting oven all the time checked unit and found dsi not sending proper vac oven igntr . tested all other major componets and everything checked good ordering all parts for repair .; ordrng 1 W10898291 (Module, Spark) and 1 WPW10110491 (Range Spark Module) and 1 W11524031 (IGNTR-OVEN)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, MD 20613

Leon

Job Details: 08/11/2023

cx complaint dishwasher not washing. confirmed issue found water is coming in but pump motor not activating. ordering control and pump motor; ordrng 1 W10906428 (control) and 1 W11025157 (pump & motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elizabethtown, PA 17022

Justin L.

Job Details: 08/11/2023

Cx complaint same issue as before. Was able to access unit and verify complaint. Found condensation build up in fc compartment like last time which coinsides with fan failure. Found when opening and closing freezeer door the rails are binding up. Ordering the control and fan to be done at the same time along with both rails. Once in the office will need to contact to set return; ordrng 1 W11035836 (control) and 1 WPW10464673 (fan motor) and 1 WPW10397635 (right side slide rail) and 1 WPW10397636 (left side slide rail)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Baltimore, MD 21213

Alexander D.

Job Details: 08/11/2023

"cx complaint unit shaking alot during spin. inspected unit and verified complaint. no errors stored. unit shaking during spin in autotest, everything else runs good. suspension tests good. found play in the basket. also found gearcase leaking oil. ordering basket, gearcase, splutch, hub, belt and washplate. 2ct gearcase. advised cx basket will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W10752719 (basket(SHIP TO CX))"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Perry Hall, MD 21128

Alexander D.

Job Details: 08/11/2023

"cx complaint cant get unit to start. inspected unit and its starting fine for me, no errors stored and test cycle runs fine. cx didnt know about 2 step start behavior and shes blind so she cant see the signs unit isnt starting. everyone whos tried to help her has an older model that has the 1step start. walked cx thru how to start unit and she understands now. also went over proper detergent usage and cleaning unit monthly with affresh. unit is operating as designed at this time."

We serviced a

KITCHENAID OVEN

Model KEBS107SSS02

Near Potomac, MD 20854

Roberto I.

Job Details: 08/11/2023

"Replaced thermal fuse, unit tested ok. Collected $125 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clinton, MD 20735

Leon

Job Details: 08/11/2023

tightened door handle allowed customer to open. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/11/2023

"CX Concern the unit not dispensing the detergent, cx had load and go engaged and unit not dispensing .. found no errors, pump turning on but not pumping enough into unit .. potential bad seal at housing and drawer.. replace pump, housing and drawer at the sametime; ordrng 1 w11413340 (drawer) and 1 w11596130 (pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Baltimore, MD 21212

Shane M.

Job Details: 08/11/2023

installed sump. unit workn properly.

We serviced a

WHIRLPOOL COOKTOP

Model CCE3401B

Near Alexandria, VA 22303

Christian C.

Job Details: 08/11/2023

Cx complaint unit is cracked. Called cx and they are out. They will contact office on monday for payment and scheduling.; ordrng 1 71002556 (cooktop)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Bel Air, MD 21015

Neil H.

Job Details: 08/11/2023

CX COMPLAINT THE CENTER BURNER IS MAKING PUFFING NOISE AT TIMES WHEN CX TURNS BURNER ON AND FLAME FLICKER ORDERING BURNER HEAD AND ORFICE; ordrng 1 W10836409 (burnr-head) and 1 W10811958 (cap-burner) and 1 W10674732 (SPUD-ORFCE) and 1 WPW10151353 (spud-orfce) and 1 W10674728 (spud-orfce)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hagerstown, MD

Ken M.

Job Details: 08/11/2023

Customer complaint is that the door will not close. Found the hinge has jumped the support pin on the left side. Hinge reseated. Door is now closing properly.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Shawboro, NC 27973

Austin D.

Job Details: 08/11/2023

cx complaint the unit is making alot of noise. checked the unit and found a roller that was sticking and a squealing roller. repalced all parts and tgesgted operationl. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ruckersville, VA 22968

Eric F.

Job Details: 08/11/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Bel Air, MD 21015

Neil H.

Job Details: 08/11/2023

"CX COMPLAINT FROST IN THE FC AND THE ICE MAKER WORKING OFF AND ON FC RAILS FAULTY AND CAUSING WARM AIR INTO UNIT AND CAUSING ICE MAKER INCONSISTANT ISSUES $1,118.92 CX BOUGHT HOUSE WITH UNIT ALREADY HERE DECLINED AND WE REPLACE UNIT $120 COLLECTED; ordrng 1 W11668672 (Whirlpool Refrigerator Freezer Drawer Slide Rail Bracket) and 1 WPW10625069 (bracket) and 1 W10407216 (Whirlpool Refrigerator Freezer Door Gasket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, MD 21157

Justin S.

Job Details: 08/11/2023

"CX complaint f8e4 - error code. Replaced Sump, Vent fan, Harness, and control. Ran diagnosis cycle and check for leaks bofore installing dishwasher back in. No error codes and unit works great"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/11/2023

"Replaced lower door seal, ran normal cycle.. water level cks ok, no leaks"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Markham, VA 22643

Ezra M.

Job Details: 08/11/2023

"lower harness failed at drain pump, ordering lower harness.; ordrng 1 W11590868 (lower harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/11/2023

"Cx complains that the unit not heating inspected unit, found abd cut off thermostart, also the dryer vent is clogged .. cx need to call a company .. replaced tco kit, reset power, unit heating fine,, bad air flow outisde the house.."

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 08/11/2023

"cx complaint is the unit not cleaning. it fill and drain but does not wash. cx had another company look at unit who told him F6E1 means he needs a new control. i checked for codes and found F6E1. ran service cycle. wash motor did not run. i found control is sending 122vac. inspected under unit. foam on toe panel was very wet. float switch test good. unit filled with proper amount of water. wash motor hums but does not run. i found water leaking from float. also heard noise from drain pump, removed piece of plastic, pump now runs quietly. quoted cx for new wash motor and float gasket. he paid service call and said he wants to call whirlpool and shop around first. will call office if he wants to go ahead with repair.; ordrng 1 W10805015 (sump assembly 266.21) and 1 WP8531743 (gasket 25.87)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Poplar Branch, NC 27965

Austin D.

Job Details: 08/11/2023

"cx complaint the unit is not cooling. checked the unit and found the coil is completely covered in ice. found a loose connection at the brown connector. therefore, the unit needs a new heater/harness. repalced with a new one and also replaced the thermistor. unit is running as desigend. advsied cx to monitor it for the next 24 hours. cx agreed.; ordrng 1 W11650660 (heater ar vs), used 1 W11650660 (heater harness ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Gordonsville, VA 22942

Eric F.

Job Details: 08/11/2023

"Unit cooling properly, left unit cooling over night. Froze water bottle in freezer solid."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB00

Near Baltimore, MD 21239

Shane M.

Job Details: 08/11/2023

cx complaint the unit isnt dispensing ice. found icebin binded up. ordering icebin.; ordrng 1 WPW10558424 (icebin)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Clinton, MD 20735

Leon

Job Details: 08/11/2023

cx complaint was unit was smoking confirmed the issue seen that the cx may had food that fell at the bottom of the oven that burnt cx tirm was also burnt cx husband said they cook on high temps for a long time but cx said they would call WP to see why the trim was made with that on plasic on the top we replaced the gasket and trim called tech line they didnt see anything wrong with unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Parkville, MD 21234

Alexander D.

Job Details: 08/11/2023

"cx complaint unit making loud groaning/whining sound. inspected unit and its not making noise now, unit in defrost. turned temp setting up and compressor and fans started running, but no unusual noises. i know theres a service pointer on other top mount models to bend drier tubing at 45* angle to help groaning noise at evap. adjusted drier and advised cx to monitor and call back if issue persists and to try and get noise on video. unit is working properly at this time"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Silver Spring, MD 20910

Brian F.

Job Details: 08/11/2023

"Cx states oven not heating properly, tested and confirmed bake burner not lighting. Spoke with Rich at tech line, tested polarity of outlet, outlet is wired correctly, ignitor receiving 120VAC, rep recommended replacing the safety valve, bake burner, and ignitor.; ordrng 1 W11176454 (igntr-oven) and 1 W11220387 (burnr-oven) and 1 WP98014893 (valve-gas)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Parkville, MD 21234

Alexander D.

Job Details: 08/11/2023

unit uninstalled and moved to maintenance shop prior to arrival. maintenance doesnt have receipt but can tell unit is in warranty based off serial#. called office and made purchase date 3/30/23. cx complaint unit giving f2e1 error a few min after it finishes preheating. inspected unit and verified complaint. ordering control. call cx to schedule return visit once we have eta on part; ordrng 1 W11620481 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Takoma Park, MD 20912

Brian F.

Job Details: 08/11/2023

"Installed auger motor and solenoid, tested, ice dispenser now working properly. Cx is still overloading FC, advised cx they must leave enough room for airflow for optimal cooling. Unit is working properly."

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Justin S.

Job Details: 08/11/2023

"CX complaint is refrigator/freezer not cooling. Unit was unplugged when arrived. System had positive pressure.removed old compressor and invertor. Install new invertor and compressor. Put 2oz of r600a in system. Unit is turning on and cooling; ordrng 1 W10143759 (drier (service)), used 1 WPW10143759 (DRIER(JSVS)) from stock"

We serviced a

ROPER WASHER

Model RTW4641BQ1

Near Bowie, MD 20721

Shawn D.

Job Details: 08/11/2023

cx complaint cycles not complaeting when trying to spin washer bangs real bad then stops. inspected unit and checked suspension and tubs bouces up and down very bad. checked control for errror codes and had none. grabbed pre id suspension and replaced it and pushed down on new suspension and now is good. ran service cycle and evetything is working good. unit is good to go

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM00

Near York, PA 17406

Sal R.

Job Details: 08/11/2023

"CX complai t is that the unit cooled for 2 weeks and temp again are up in the FC & RC. I found temps in the RC to be 51 and 12 in the FC. I found no frost on the RC evap. SS tech to return and take pressure readings . I am orderign 1 RC evap (WPW10630535), 1 Compressor (W10276644), and 1 UV drier filter (WPW10143759). Return call will be 3 call counted , I have spoken to parts ordering and a return date has been set for 8/16. Service & labor charges covered under call back, parts covered under JA limited warranty. CX is requesting a Erly time frame on the 16th with DB.; ordrng 1 W10276644 (compressor) and 1 WPW10630535 (RC Evap) and 1 WPW10143759 (UV drier filter) and 1 3callcount (3 call count)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20785

Samuel R.

Job Details: 08/11/2023

cx asvised unit is now working properly since last visit and hasnt froze over.does not want us touching so did not replace part

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Harrisburg, PA 17112

Cody H.

Job Details: 08/11/2023

"Was able to access unit and replace part per previous visit. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near The Plains, VA 20198

Daniel J.

Job Details: 08/11/2023

resealed cabinet with rv grade silicone less than before on frost build up but same spot gaskets sealing all the way around possible issuse with foam insulation in door customer will keep an eye out for moisture build up

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Tappahannock, VA 22560

Thomas B.

Job Details: 08/11/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, drier, coupler, and evaporator tested and inspected for proper use unit now functions Normally filled with R600A"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mineral, VA 23117

Eric F.

Job Details: 08/11/2023

"Confirmed cx complaint, found service pointer W11632927 pertaining to situation. Ran unit through diagnostic cycle, unit spins and agitates properly but will not run on regular cycle. Ordering parts listed in service pointer + control.; ordrng 1 W11627413 (control) and 1 W11283592 (motor-drve) and 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Camden, NC 27921

Austin D.

Job Details: 08/11/2023

replaced the tub ring. calibrated/tested the unit. unit is running as designed. no leaks present at this time.

We serviced a

KITCHENAID FREEZER

Model KRFF507HBS00

Near Bluemont, VA 20135

Ezra M.

Job Details: 08/11/2023

installed new ice container

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Silver Spring, MD 20906

Shawn D.

Job Details: 08/11/2023

cx complaint unit is making a rattling noise. inspected unit and opened doors till compressor ramped up and confimred noise its vibrating noise coming from the back of unit. removed rear cover to find fill spon on compressor was rubbing rear metal panel and condenser line rubbing. adjusted both lines and noise went away. unit is good to go

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Owings, MD 20736

Shane B.

Job Details: 08/11/2023

installed ordered parts. tested unit for cx. unit is working as designd.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Kensington, MD 20895

Shawn D.

Job Details: 08/11/2023

replaced rc evap drier vacumed system down and filled to 5oz and started cooling. collected the 250 remaining labor unit is good to go

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Prince Frederick, MD 20678

Shane B.

Job Details: 08/11/2023

cx said unit has not leaked sine last visit but i changed/adjusted nothing on last visit. installed door gasket and tested unit for cx. nothing leaked during testing. advised cx to use unit like normal and call us back if issue returns.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near McLean, VA 22101

Simon

Job Details: 08/11/2023

CX complaints freezer not cooling correctly.inspected unit found thermistor reads about 15.92k ohms replaced new thermistor reads 8.41k ohms.evaporator not have frost pattern low refrigrant no leak found .need seal system tech .orederd couplers .SZ; ordrng 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Boyce, VA 22620

Ezra M.

Job Details: 08/11/2023

"replaced lower harness, ran diag cycle, working properly"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/11/2023

"CX Complaint is the unit isnt washing. Inspected unit and flund error for motor not reaching target RPM, Ran diag and found actuator is just clicking not wanting to switch from agitate to spin. Ordering Actuator and clutch; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/11/2023

"checked temps before installing new IM. FC is -3 degrees on shelf right below ice bin. ice bin was empty and IM was full of ice. i replaced IM, restored power and tested IM. it cycled and filled properly. unit is working as designed. cx will call back if it still doesnt make ice."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Woodbridge, VA 22192

Robert W.

Job Details: 08/11/2023

CX Complaint is the unit isnt making ICE. Inspected unti and found IM is getting good power wont harvest will fill but IM is stuck. Ordering IM; ordrng 1 W11658802 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 08/11/2023

"CX complaint about unit's door just falls hard inspected hinges & found friction sleeves missing installed from preid & VS tested & working CHARGE CARD THRU OFFICE; ordrng 1 WP8268961 (friction pad for restock JH VS), used 1 WP8268961 (FRICTION SLEEVE for restock JH VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 08/11/2023

CX complant. Water leaking from fridge. Inspected unit and found inlet valve is leaking water . Part in stock. Further work needed.CX paid in full. CX has already paid the 120 service call on ticket 695626 on 7/12/23 .. RB; ordrng 1 W10865826 (inlet valve 77.24)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/11/2023

installed both ordered parts and tested unit on multiple settings. it heated properly every time. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GP2F1DXWF07

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/11/2023

installed fc door switch

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Mechanicsville, MD 20659

Shane B.

Job Details: 08/11/2023

installed ordered parts. calibrated and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hertford, NC 27944

Austin D.

Job Details: 08/11/2023

came out to resolve the issue. idassembled the unit as needed. repalced all parts and tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Chesapeake, VA 23322

Branden R.

Job Details: 08/11/2023

came out and replace all parts on unit . tested unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gambrills, MD 21054

Israel R.

Job Details: 08/11/2023

"F0E3 Over load, F7E4 Basket re-engagment problem. Customer complaint unit is overfilling and is not agitating. Got into diagnostics found errocode for overloading and basket re-engagment issue. Ran test cycle and completed a test cycle and is agitating and spinning. Ran a quick wash and completed the cycle. Ran a towell cycle and the customer stated that the unit is not filling with enough water. I told her that on auto is going to try to save water as much as possible. Customer stated that sometimes it does not even fill with water. And all staretd after power outages. Board may be failing or glitching. Ordering control. CAll customer when part is available.; ordrng 1 W11624943 (Control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Westminster, MD 21157

Ricardo S.

Job Details: 08/11/2023

"replaced agitator.. reset power, unit tested ok"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Arlington, VA 22207

Lloyd B.

Job Details: 08/11/2023

Cx complained the element fell. Installed new support and the unit operates as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED97HEXW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/10/2023

"CX complaint drum not turning.Confirmed complaint, ran diag, found F4E4 error. Inspected unit inside, found broken idler pulley. Replaced pulley using v/s part. Unit tested ok. Collected $263.09 with check; ordrng 1 W10837240 (idler pulley (RI van stock)), used 1 W10837240 (ider pulley) from stock"

We serviced a

WHIRLPOOL OVEN

Model wfe550S0LZ2

Near East Berlin, PA 17316

Sal R.

Job Details: 08/10/2023

CX complai t was that it takes the unit too long to preheat to 350. I flound that the unit was able to reach 350 degrees in a back cycle at 9;30 sec. I found that after 3 cycles the average temp in the unit is 347 degrees. Unit is opperating as designed. CX instruct

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 08/10/2023

Cx complaint door locked will not unlock ordering door locking mechanism popped the door open using wire hanger tested unit is heating properly. New Build Home Vacant; ordrng 1 W11029221 (latch-door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/10/2023

Cx complaint adjuster not engaging properly. Could not confirm complaint. Replaced adjusters and unit adjusting properly. No other issues noted

We serviced a

AMANA WASHER

Model NED4655EW

Near Ashland, VA 23005

Thomas B.

Job Details: 08/10/2023

Cx complaint unit is not working properly inspected unit found belt has snapped removed and replaced the belt tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Powhatan, VA 23139

Joseph D.

Job Details: 08/10/2023

Freezer fan does not run and heater does not. Did have power to heater. Ordering both currently backordered. ; ordrng 1 W11610999 (Evap cover) and 1 W10316760 (Thermister) and 1 W11410826 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Columbia, MD 21044

Robert L.

Job Details: 08/10/2023

"upon arrival found cube stuck in door, and water puddle in tray, replaced seperator assy per previous, cleared all frost from ice bin area, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269VEM2

Near Washington, DC 20010

Sherwood

Job Details: 08/10/2023

cx complaint water only trickles out. arrived and confirmed issue. when you bypass the filter. water works fine. cx installed new filter still havinfg same issue. cx will need filter head. cx will call office if they want to got through with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2269FRZ04

Near Annandale, VA 22003

Lloyd B.

Job Details: 08/10/2023

"Cx complained the units drawers were falling and the lower panty drawer did not slide out. Inspected the unit and found the center rail is broken. Also, the bearings have fallin out of the left side pantry glide. Unit needs new center rail and pantry glide.; ordrng 1 WPW10671238 (center rail) and 1 WPW10235370 (pantry glide)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Odenton, MD 21113

Alexander D.

Job Details: 08/10/2023

replaced control box and sealed liner with silicone in both fz and rc. tested unit. advised cx to allow 3days for temps to adjust and call back if issues persist.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/10/2023

customer stated grille was never reinstalled after last vist stored in closet when given to me plastic tabs was snapped top of grille still attach pics in sd mobile showing installed unable to reverify replacing informed customer will contact office to see if covered; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23235

Chris B.

Job Details: 08/10/2023

cx comp unit will not make ice insp unit conf cx found 120v to im valvle but im valvle not flowing ordering im valve W11548535; ordrng 1 W11548535 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Haymarket, VA 20169

Daniel J.

Job Details: 08/10/2023

replaced motor and thermitor unit would stop spinning after a few mins and time would go down replaced ran quick dry spun entire cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, VA 22308

Christian C.

Job Details: 08/10/2023

"Tested temps reading 0 in FC section and 38 in RC section. Installed control box, RC thermistor, and evap harness. Placed dataloggers. Scheduled datalogger pickup on 08/17.; schdld next appmnt for 8/17 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23235

Joseph D.

Job Details: 08/10/2023

Replaced bin and ice maker unit operating property and no longer leaking

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Bristow, VA 20136

Daniel J.

Job Details: 08/10/2023

dishwasher f8 e4 error water in tray let unit run during quick wash after a while slow leak from left corner water behind tub seal replaced and returning seal resumed cycle still small drip removed from cabinet lowered back feet and reinstalled let unit run for over twenty mins no drops forming

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Newville, PA 17241

Fred G.

Job Details: 08/10/2023

cx complaint unit is not cooling enough. inspected unit and found ice build up on outside of evap cover. i removed evap cover and found heater wire has pulled out of connector. i put a patch on the wire and defrosted evap. unit will need heater to fully correct issue. I also found unit falls under Technical Service Pointer. unit will need control and heater to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11546609 (control) and 1 W11546981 (heater)

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Richmond, VA 23236

Chris B.

Job Details: 08/10/2023

cx ccomp unit will state dl insp unit conf c x ccomp found dolor lock will work but will unlock after 5 sec and unit will state dl unit cx satted haev to push down on door to egt unit to lock tryed pushing on door no cahnge unit will need door lock deff need WPW10619844 and possiby main control collected 120 sc cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/10/2023

cx complaint unit stopped mid cycle and then put out a burning smell. inspected unit and entered diag and found f4e3. cleared code and ran auto test and found units sump motor was not running. i tested for voltage to motor and found 119.6vac. sump ohmed out at 8.5ohms. motor is faulty. replaced sump and motor and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23236

Chris B.

Job Details: 08/10/2023

cx comp unit frozen in rc advised cx about the using care tesd unit working as disgend

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clifton, VA 20124

Richard B.

Job Details: 08/10/2023

"CX complant. Dishwasher not getting water. Prior diag foun unit needs sump and control . Installed and tested unit after leveling machine and securing to cabinet. No leaks , Working as designed. , RB"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS

Near Carlisle, PA 17013

Fred G.

Job Details: 08/10/2023

cx complaint unit is displaying a f8e0. inspected unit and entered daig and found f8e0. I found cooling fan was fualty. replaced cooling can and preheated unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Vienna, VA 22180

Jason A.

Job Details: 08/10/2023

CX complaint WASHER not advancing. Tried to remove agitator to remove spanner & replace gearcase. Agitator seized up. Tried penetrating fluid & heat but it wont budge. Called TPB for product too costly to repair. Explained inner & outer tub has to be removed from cabinet as gearcase is trapped & multiple parts needs replaced. Parts OOS. Need 2Count. CX will inspect part (inner & outer tub) Previous tech left control & UI at address. Brought back with the rest of parts > JJ; ordrng 1 W11550891 (Agitator $80.26 ) and 1 W10811957 (drum inner $257.61) and 1 W10909670 (spanner $20.76 ) and 1 W11219115 (outer drum $233.44 ) and 1 W10752187 (screw) and 1 W10754448 (Clutch) and 1 W10734521 (Washer clutch)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Fairfax, VA 22030

Richard B.

Job Details: 08/10/2023

"CX complant. Fridge died after a storm. Inspected unit and found console non responsive , Found no lights on inverter. Found unit is on a GFIC breaker behind fridge. Reset GFIC breaker and cycled power to fridge. Unit will also need the BIR led upgrade kit. In stock. Further work needed. RB; ordrng 4 W11632139 (led kit)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Hamburg, PA 19526

Cody H.

Job Details: 08/10/2023

"cx complains other company diagnosed unit and said unit is leaking refridgerant. Found unit to be 8.6*F in FC and 38*F in RC. 19.9 kohms on evap thermistor. compressor is pulling .035 amps. Spoke to FG who said unit will need sealed system repair. Ordering sealed system repair, 3XL, with compressor, evap, and drier with lockrings. Office to reach out to CX when all parts arrive. CX DECLINED EMAIL. SAID BECAUSE HE DOESNT GIVE OUT HIS EMAIL.; ordrng 1 W11582592 (compressor) and 1 W11504415 (compressor lockring 1) and 1 W11504431 (compressor lockring 2) and 1 W11506619 (compressor lockring 3) and 1 W11109499 (drier) and 1 W11504445 (drier lockring 1) and 1 W11504449 (drier lockring 2) and 1 W11562258 (Evap) and 1 W11504419 (evap lockring 1) and 1 W11504449 (Evap lockring 2) and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s and 1 W11562211 (suction tube)"

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Moseley, VA 23120

Joseph D.

Job Details: 08/10/2023

Unit with failed valve and icemaker motor errors. Cracked ice door flap. Must replace all. ; ordrng 1 W11577195 (Icemaker) and 1 WPW10341329 (Valve) and 1 W11637688 (Ice door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Wilmington, DE 19810

Taylor F.

Job Details: 08/10/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the ice maker to harvest and refill but not producing any ice. IM had an e5 error code. Ordering IM to resolve issue. Cannot reschedule at this time. Called parts specalist and verified part and labor is covered.; ordrng 1 W11658802 (ice maker)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS1

Near Greenbelt, MD 20770

Davonte

Job Details: 08/10/2023

"cx complained that oven wasnt heating as should. inspected unit confirmed cx complaint. checked broil element and it was heating as should. ran bake cycle, and baking element wasnt not heating. replaced baking element, ran another bake cycle and unit heated as should."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 08/10/2023

"vacuumed the system, charged with 140 nitro and fnd lowside leak.. unit will need evaps; ordrng 1 W11291123 (evaporator ff) and 1 W11099748 (evaporator fzr) and 3 3callcount (3 call count)s"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Moseley, VA 23120

Joseph D.

Job Details: 08/10/2023

Unit with failed console unable to operate outside of diagnostic mode unable to check main control ordering both; ordrng 1 W11135391 (Cntrl) and 1 W11429620 (Acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ashburn, VA 20148

Ricky E.

Job Details: 08/10/2023

"customer stated that the filter wouldnt go in. verified issue and fnd mounting screw causing the issue... secured screw, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23234

Chris B.

Job Details: 08/10/2023

"cx comp unit will not cool insp unit apon arrival found unit unplugged also found pantry ui in water and very corroded unplugged pantry ui then powered unit on found no comp noise or three way valve thumps also found fc led flickering unplugged three way valve and led driver tested unit on test 5 comp ramp speed and still no compressor noise also found fc led not lighting replaced led from vs also found fc door not holding gasket in valley called tech line stated to replaced ui and control to completet repair ; ordrng 1 w10695459 (led) and 1 W10634627 (ss fc door) and 1 WPW10675033 (control) and 1 W11387384 (UI), used 1 w10695459 (led) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Waynesboro, VA 22980

Kyle A.

Job Details: 08/10/2023

"Unit water hosing is malformed also found start device not seated. Ordering handles,hosing,and mounting screws.; ordrng 1 W10823511 (Tubing) and 2 W11163764 (Handle)s and 4 WPW10661886 (Screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ampthill, VA 23234

Chris B.

Job Details: 08/10/2023

found upobstruction spout remove unit working as disgend

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hedgesville, WV 25427

Ken M.

Job Details: 08/10/2023

"Found that the slider was the cause of the squealing noise. Gearcase, slider, and clutch replaced and retested. Unit is working properly. Old parts left with customer.; ordrng 1 W10734521 (slider), used 1 W10734521 (SLIDER) from stock"

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