Service History 280 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 08/22/2023

replaced parts ordered tested unit working as designed

We serviced a

AMANA DRYER

Model NED4655EW1

Near Baltimore, Maryland 21205

Shane M.

Job Details: 08/22/2023

cx complaint the unit making loud noises during cycle. found frame bent around blower wheel. fixed this issue. no sound issues. unit working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the control panel. tested operation

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Washington, District of Columbia 20016

Sherwood

Job Details: 08/22/2023

cx complaint freezing food. arrived today installed control board. all component came back on after repair. also both compartment are at there lowest temp. advised cx to monitor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, Virginia 23236

Joseph D.

Job Details: 08/22/2023

Replace valve removed ice blockage from tray and unit now feeling properly working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newport News, Virginia 23608

Orbie

Job Details: 08/22/2023

"cx complaint unit wasn't cooling so he unplugged it for a few days, plugged it back in and it's been working since. checked unit. FC temp 39.2*F. cx advised me heard clicking from rear of unit and lights inside unit would flicker. replaced control. advised cx to monitor unit and to verify no issues. advised cx if issue reappears to call us immediately and to keep unit plugged in."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Laurel, Delaware 19956

Michael E.

Job Details: 08/22/2023

"3 degrees in FC and 16 degrees in IB. No IM error codes. Inlet tube frozen. Inlet tube heater activated in diag cycle. After that, IM filled but before activating in diag, IM would not fill. Called WPTL and went over findings. All parts are activating and working when activated in diagnostic but does not do this on its own. Dispenser UI needed per WPTL. Quoted CX price to replace W11387386 UI and saved quoter. CX did not approve repair at this time. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wellsville, Pennsylvania 17365

Sal R.

Job Details: 08/22/2023

"CX complaint was that the unitys lid was locked and would not drain. I found a F9E1 . I powered unit off and attempted to run a drain cycle through diag , but found no movent from the drain pump. I tilted the unit back and found that while powered on the unit begain to drain. then unlockec. I am ordering 1 lower harness (W11568984). i called WP Tech Line and explained my findings. TL agrees to replace the drain pump . Once the part is avalible, please ahve somoene form the office call to set a retun date.; ordrng 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Washington, District of Columbia 20016

Sherwood

Job Details: 08/22/2023

cx complaint stops in spin cycle. arrived and found f7e1 error code. i called tL and we went through some troubleshooting for this washer and everything was working but code just remain. TL sent our finding to engineering and then they will reach out to me via email; snapped 1 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Silver Spring, Maryland 20904

Israel R.

Job Details: 08/22/2023

Installed new control damper and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED9400VE0

Near Richmond, Virginia 23223

Chris B.

Job Details: 08/22/2023

cx comp unit will not start insp unit conf xc comp found thermal event accured on control found control no longer availible collected 120 sc cash

We serviced a

AMANA COOKTOP

Model AGR5330BAS3

Near Richmond, Virginia 23222

Chris B.

Job Details: 08/22/2023

cx comp front right burner when set to low flames are higher than other burners adjusted flames tested unit working as desighned

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 08/22/2023

Found unit with intermittent power thru TCO. Collected for part. 110 labor on return; ordrng 1 WP8577274 (Tstat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Moseley, Virginia 23120

Joseph D.

Job Details: 08/22/2023

Reseated gasket and heated to make proper seal. Unit now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 08/22/2023

"Cx complaint no cool, found broken harness and non working UI. Compressor unable to start. Quoted cx for 600 labor and parts. Cx declined repair. ; ordrng 1 W10832994 (Compressor) and 1 WPW10769076 (Ui) and 1 W11170612 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 08/22/2023

replaced control and tested unit now working properly

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 08/22/2023

Cx complaint of nob not turning. Did confirm and nob is hard to turn. Ordering timer.; ordrng 1 W11685947 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, Virginia 23230

Chris B.

Job Details: 08/22/2023

replaced mullion per prior diag and also replaced fc door tracks unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/22/2023

Incorrect gearcase and incorrect washplate ordering the correct parts per correct model number ; ordrng 1 W11449840 (Gearcase) and 1 W10902814 (washplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Washington, District of Columbia 20016

Sherwood

Job Details: 08/22/2023

cx complaint fc still leaking. arrived and confirm the issue. new gasket is needed as i was about to installed part i notice the damage to gasket. explained to cx this part wont work and will have to reorder.; ordrng 1 w11624996 (door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Chesterfield, Virginia 23838

Joseph D.

Job Details: 08/22/2023

Cx complaint that unit ranges from -14 to 10 degrees in freezer. Explained to customer that this is normal and would have to charge service fee if it was concluded that unit is operating properly again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Richmond, Virginia 23230

Chris B.

Job Details: 08/22/2023

replaced wire harness tested unit found comp running condensor fan running evap fan running frost on evap have good frost pattern unit cooling as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Glen Allen, Virginia 23060

Thomas B.

Job Details: 08/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the Ui water and ice is returned however noticed the ice door flap not closing removed and replaced the ice door that now functions Normally however switched over to crushed ice it will not come out crushed only whole cubes checked solenoid found stuck ordering new solenoid to fix crushed ice issue; ordrng 1 WPW10309866 (solenoid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Richmond, Virginia 23220

Chris B.

Job Details: 08/22/2023

cx comp unit rc door will not seal insp unit conf cx c comp found gasket not sealing to cabinet tried seating gasket and gasket would not form to cabinet unit will need ss rc door to complete repair; ordrng 1 W11091610 (ss door)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Columbia, Maryland 21045

Dustin F.

Job Details: 08/22/2023

"cx complaint: unit not cleaning dishes, using rinse aid. unit leaving film on dishes.Ran test cycle. confirmed unit working as designed. found water pressure comming into dishwasher even when being primed only reaching 95 degrees. issue is not with the unit but on the house side. advised CX to contact licensed contractor to investigate water temp issue."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Richmond, Virginia 23229

Joseph D.

Job Details: 08/22/2023

Replaced parts and unit powering on and heating properly. No other issues noted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Richmond, Virginia 23219

Chris B.

Job Details: 08/22/2023

celled tedh line spoke with austin stated to add heat probe to heater to prevent drain tube from freezing; ordrng 1 a19043 and 1 W11568748 (heat probe) and 1 WP489478 (screw) and 1 a19043

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chester, Virginia 23831

Chris B.

Job Details: 08/22/2023

cx comp unit door will not seal to cabinet insp unit conf found gasket magnet not ssealing to cabinet unit will need rc ss door W11037738 S; ordrng 1 W11037738S (ss rc door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 08/22/2023

"Replaced parts, unit teted ok.. no leak"

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 08/22/2023

"CX complaint: lid broken. Tested and verified complaint. I replaced the lid, tested unit and it is now working properly. CX paid for service, labor, S&H and part by check. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 08/22/2023

Inspected the unit. Found that the cx is saying that the Dispenser has a white smudge marks on the Covers & Door Ice Dispenser that will not come off. Tried to remove the marks. Marks are not going away. Unit will need the Door Ice Dispenser Paddle & Covers. ( Any questions please check Sd Pictures.) ; ordrng 1 W11423787 (DOOR-ICE) and 1 W11311799 (COVER) and 1 W11311800 (COVER)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Baltimore, Maryland 21206

Shane M.

Job Details: 08/22/2023

"cx complaint the unit isnt heating. checked all fuses. fuses checked good, ignitor glows, but spark. ordering timer w burner asm.; ordrng 1 W11652257 (burner asm) and 1 WPW10185981 (timer)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Knotts Island, North Carolina 27950

Branden R.

Job Details: 08/22/2023

"came out to replace parts on unit , disassermbled and replace all parts needed for repair . tested unit and everything checked good and unit is now running as designed ."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Baltimore, Maryland 21214

Shane M.

Job Details: 08/22/2023

cx complaint the unit still isnt cooling proper. unit went dead over the weekend but regain some cooling temps. still around 45F in rc. took evap cover off. SDPICS evap uneven frost pattern. sealed system issue. ordering evap w drier R600a 2ct.; ordrng 1 W11598434 (evap) and 1 W11506620 and 1 W11504450 and 1 W11109499 (drier) and 1 W11504445 and 1 W11504447 and 1 R600a

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the door. tested operartion. unit is good to go.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

came out to replace the door panel. the screws holding the stud on that you moujnt the handle to were stripped. so when i wwent to remove it the screws broke. ordering new hardware to resolve the issue.; ordrng 2 W11157086 (handle screw)s and 2 W10826179 (handles screws)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the inner door. tested operation. unti is running as desigend.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the panel. tested operation. unit is good to go.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the control panel. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the inner door and dispenser. . testred operation. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the inner door and dispenser. . testred operation. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the cooktop. testred operation. unit is running as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the parts. tested operation. unit is good to go.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the control panel. tested operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the outer panel and tested operation. unit is good to go.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

repalced the drawer panel. tested operation. unit is ggod to go.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replalced all parts and tested operartion. found a defective roller on the lower rack. parts on order.; ordrng 1 W11551383 (rollers)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, Virginia 23434

Austin D.

Job Details: 08/22/2023

replaced the outer panel. tested operation. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Camden, North Carolina 27921

Branden R.

Job Details: 08/22/2023

cx complaint loud grinding sound and won't go through full cycle checked unit and found bad inlet valve not allowing water to properly flow into unit . tested water and house has good pressure . ordering inlet valve for unit .; ordrng 1 W11210463 (inlet valve)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Abingdon, Maryland 21009

Neil H.

Job Details: 08/22/2023

CX COMPLAINT UNIT WAS SHAKING TESTED AND FOUND NO ERRORS AND DID HIGH SPIN CYCLE UNIT EVENLY SPIN AND SOUNDS SMOOTH RECALB UNIT CX WILL CALL IF ANY ISSUE

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS05

Near Norfolk, Virginia 23518

Carl A.

Job Details: 08/22/2023

replaced door skin that was on site tested works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Abingdon, Maryland 21009

Neil H.

Job Details: 08/22/2023

REPLACED THE FC DOOR SEALING AND CHECKED GOOD.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 08/22/2023

Cx complained the units door did not stay on correctly. Inspected the unit and found the lower hinge on the right side has 2 mounting screws. One 5/16 screw is broken inside of the unit and the other will not screw into the cabinet. Explained all to tech support and they say it seems non repairable at this time and cx will need to contact their warranty company

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 08/22/2023

"cx complaint unit not making ice , found unit dont have proper vac going to ice maker . door has a wire in door tearing not allowing vac to ice maker . ordering new door for repair advised cx door will be sent to address on ticket cx agreed . im not sure if new door will come with ice maker so i am marking it will use on return .; ordrng 1 W11467303 (door)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 08/22/2023

"CX Complaint is the unit was making noise. Inspected unit and tested unit didnt make any noise checked rollers and idler all looks good nothing in cabinet tested unit and let unit get up to operating temps and unit not making noise, did find door loose tighten hinges and tested door is good unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Norfolk, Virginia 23518

Lucas R.

Job Details: 08/22/2023

"cx complaint loud pop and smoke, checked unit found bake element shorted to chasis, verrified 246 vac to 2 R wires, replaced element, tested, unit working as designed, recieved auth from safety division; ordrng 1 W10779716 (elmnt-bake lr/vs), used 1 W10779716 (ELEMENT lr/vs) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Tyner, North Carolina 27980

Branden R.

Job Details: 08/22/2023

came out and replace parts needed for repair . knobs still off center . advised cx to reach out to WP and see what they can do . no other parts needed for repair. cx agreed .

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Millsboro, Delaware 19966

Michael E.

Job Details: 08/22/2023

"CX complaint: not completing cycle.Tested and verified complaint. F2E1, F8E1 error codes. Inlet valve is slow but is not clogged up. Replaced inlet valve, calibrated unit. Tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Bel Air, Maryland 21015

Neil H.

Job Details: 08/22/2023

WHEN WATER TURNED ON THE INLET VALVE SPRAYING WATER; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baltimore, Maryland 21218

Shane M.

Job Details: 08/22/2023

"cx complaint the unit isnt washing proper. found unit offf balance code. found when testing, shifter isnt changing spin mode. ordering cam, shifter n belt.; ordrng 1 W10721967 (cam) and 1 W10913953 (shifter) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, Virginia 23235

Joseph D.

Job Details: 08/22/2023

Replaced valve and icemaker fills up properly. No other issues detected

We serviced a

KITCHENAID HOOD

Model KVUB606DSS5

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 08/22/2023

"cx complaint of damage on right front coner,confrimed damage on unit , called techline spoke with Rob to find body of hood is non repairable and was advise to call tradecare, called tradecare spoke with Latoya and was advise the unit is going to be replaced and the cx would be contacted in 3 to 5 bussiness days"

We serviced a

WHIRLPOOL DRYER

Model WED7590FW1

Near Hampstead, Maryland 21074

Brian R.

Job Details: 08/22/2023

cx complaint is wrinkle guard still does not work and has issues with sounds and settings at times as well. no codes in unit. ran normal cycle and eco boost was on and wrinkle shield was off. unit heats well. she said time jumps aroundwill order parts needed and office will schedule with other ticket with extra time and a helper as well.; ordrng 1 W11537223 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 08/22/2023

Verified still no suction from vent. CX said builder rep came in and didnt take unit down to inspect per our request. Measure wall and found opening to be 1/4 off not allowing trap to open to vent properly. This over time has caused the entire inside of unit to be covered with grease. Took pics and called WPTL. Spoke to Chris. Sent pics and he advised to have CX reach out to builder for any further action. Placed unit in garage for CX because using it with grease all inside of unit could cause safety issue. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lewes, Delaware 19958

Frederick R.

Job Details: 08/22/2023

Replaced FC door per prior diagnosis. This door came with no visible imperfections and CX was satisifed so we installed it. Hooked everything back up and tested water and everything is working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 08/22/2023

Remaoved MW casing and found internal frame damage. No cosmetic damage to outside of unit. Bottom was pushed up so far that it shorted the wire coming out of tranformer. CX only turned unit on one time.Spoke to Brandon at WPTL. Sent pics via text. Deemed non repairable and referring CX to CX with SR. WP said no parts. Job is complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Sykesville, Maryland 21784

Marc M.

Job Details: 08/22/2023

"no issues remaining with the hube assembly, however cx noticed a knocking on the underside of the lid after unit had filled during cycle. inspected and found that the agitator is not secure and will simply float to the top of the water when submerged. disassembled agitator to attempt to identify a possible missing part or defect, but could not indetify point of failure. its possible that the newly replaced impellor is not fitting snug to the old stand up agitator component. unit will need several parts to address floating agitator.; ordrng 1 W11418231 (agitator) and 1 W11158175 (cam-agit) and 1 W11418231 (impellor) and 1 W11661945 (retainer) and 1 W10772621 (screw)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Darlington, Maryland 21034

Neil H.

Job Details: 08/22/2023

CX COMPLAINT THE UNIT WAS STOPPING PRE CYCLE OR AT RINSE FOUND COLD VALVE RESTRICTED AND RECALB WASHER REMOVED PUMP CHECKED AND REINSTALLED UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Street, Maryland 21154

Neil H.

Job Details: 08/22/2023

FOUND THE BLACK WIRE TO PUMP FRAYED SPLICED AND RE WRAPPED THE HARNESS AND UNIT TESTED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Sykesville, Maryland 21784

Justin S.

Job Details: 08/22/2023

CX complaint was not cooling - top freezer refrigerator. Upon arrival unit was at 39 degrees. Tested termisor and got areading of 8.7ohms. Tech sheets stated the reading should have been 8.2. ordering new thermisor WPW10384183.; ordrng 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV03

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 08/22/2023

"Replaced control and tested unit, Baffle is opeing and closing. Customer had temps set to 43 and actual temps 38. Unit was freezing food when set to recommended temp settings . Set temps to reccommended and advise to monitor unit. Unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, Maryland 21784

Marc M.

Job Details: 08/22/2023

"cx complaint unti showing error. found error f8e4. inspected unit and found loose supply line fitting on inlet valve. was able to tightend valve 1/4-1/2 a turn. ran auto test and unit did not leak at any point thereafter. no parts needed, collected only for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Selbyville, Delaware 19975

Michael E.

Job Details: 08/22/2023

"CX complaint: lights out. Tested and verified complaint. Tested with an LED jumper and found FC LED and front left LED on RC ceiling were both out. Replaced both LEDs, tested unit and it is now working properly. Job is complete; ordrng 1 W11462342 (RC LED van stock), used 1 W11462342 (LED van stock) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Gloucester Point, Virginia 23072

Justin W.

Job Details: 08/22/2023

cx complaint rc door scratched. ordering door to address issue of 30 day cosmetic.; ordrng 1 LW10856289 (rc door)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Parkville, Maryland 21234

Shane M.

Job Details: 08/22/2023

cx complaint the doors are rubbing and fZ door handle is uneven. can confirmed. added washers to fz dooor. adjusted handle. unit working properly.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Lewes, Delaware 19958

Frederick R.

Job Details: 08/22/2023

"Replaced compressor, Pressure tested unit with nitrogen. Vac'd down to 30in and then filled with 5.75oz of R134a. Unit is cooling and all functions are working. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 08/22/2023

"cx complaint unit not completing cycles, checked unit, unit displaying f7e4, come to find oil leaking from bearing onto slider also defective slider, replaced slider, calibrated and tested, advised cx to try small loads until return visit. advised cx they will be contacted for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate) and 1 W11195971 (stator) and 1 W10754448 (clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Berlin, Maryland 21811

Michael E.

Job Details: 08/22/2023

"CX complaint: condensation on the FC door on top. Tested and verified complaint. Door gaskets above and below mullion are sealing properly. Unplugged the condenser fan and waited 10 min, then tested surface temp. Horizontal mullion over FC is 89 6 inches in from left. 75.7 degrees in middle, and 89 degrees 6 inches in from right. Called WPTL. Unit unrepairable. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Nottingham, Maryland 21236

Shane M.

Job Details: 08/22/2023

cx complaint the unit front right burner isnt igniting. found igntior clipp not installed correctly which made ignitor sit lower then normal. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Fairfax, Virginia 22031

Jason A.

Job Details: 08/22/2023

CX complaint FRIDGE no cool. Replaced compressor & install drier & proc stub. Check for leaks & ran vac. Filled with R600. Good running & equalise pressures & unit pulls 100W. FC temp dropped from 74F to 66F. Advised CX place 2+cups water in FC & wait 48hrs for it to freeze before loading > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, Virginia 23061

Justin W.

Job Details: 08/22/2023

cx complaint unit not responding. checked unit to find drain pump ohmed at 23.6 ohms good. latch ohmed at open. further inspected to find spring inside latch bad causing latch to fail taking out control. ordering latch to complete repair and coming back with control as precaution.; ordrng 1 W11513248 (latch)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FTMS02

Near Ellicott City, Maryland 21042

Marc M.

Job Details: 08/22/2023

"cx complaint unit sounds as though it is powering on and off to unit. inspected unit and found temps normal and all functions seemingly operating however, roughly every minute the unit will cut power for less than two seconds and then restore power immediately. replaced main control per service pointer, unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model krfc704fbs00

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 08/22/2023

"tested prussre behind unit have 60 psi,called techline spoke with Nate was advise to try a new fliter as there have been many water fliters"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 08/22/2023

installed gasket between freezer door liner and door gasket tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 08/22/2023

"cx complaint of food freezing in rc, checked unit to find 43 in compartment ,took temp in freezewr of 20,pulled rc evap to find pittinig from evap and oil on cover spoke with LR and was advise cx would need a seal system repairs done all parts cover under entitlment except rc thermistor break down as follows 1/WPW10277799,Refrigerator Wire Harness,service call break down as follows service call 120.00part 41.90shipping 15.00labor 800.00sub total 976.90tax 2.51grand total 979.41deposit 120.00blance due 859.41cx will call back if moving forward with repairs; ordrng 1 W11492867 (Refrigerator Evaporator) and 1 WPW10277799 (Refrigerator Wire Harness) and 1 W10276644 (Refrigerator Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 08/22/2023

"cx complaint of unit not cooling,checked unit ,pulled evap cover to find ice ball in upper right hand coner with no frost pattern,also did an amp draw on compressor to find 0.01 of an amp on the compressor,compressor sound to be locked up ordering parts needed for repairs; ordrng 1 W11562258 ( EVAPORATOR) and 2 W11504419 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Coupler)s and 1 W11582579 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11506635 (Valve Coupler)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Berlin, Maryland 21811

Michael E.

Job Details: 08/22/2023

CX complaint: not drying. Tested and verified complaint. In diag there were no error codes. In diag cycle the vent fan did not come on. I opened the door panel and found vent fan is plugged in securely at vent and at control. Heater is working properly. Ordering vent assembly. Scheduled return visit for 9/5 AM; ordrng 1 W11649995 (vent assembly)

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 08/22/2023

"cx complaint of unit not reaching correct temp , checkedu nit ot find that the unit was heating too low calibrated unit tested works as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Berlin, Maryland 21811

Michael E.

Job Details: 08/22/2023

"Replaced the spin basket and gearcase as per prevfious diagnosis. Calibrated, leveled, then tested unit and it is now working properly. Job is complete CX paid 160.00 for labor on CC"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Waldorf, Maryland 20602

Shane B.

Job Details: 08/22/2023

cx complaint is the unit running but not heating. when i arrived the done light was on but unit was full of damp clothes. i checked terminal block. it is properly wired and supplying 244vac. inspected rear of unit and found a blown fuse. replaced with VS part and tested unit. unit is heating properly. removed a lot of lint from vent. showed cx and adivsed him to have the vent cleaned ASAP. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Salisbury, Maryland 21801

Michael E.

Job Details: 08/22/2023

"CX complaint: mullion above FC door condensating. Tested and verified complaint. All door gaskets are sealing very well. I unplugged the condenser fan, then waited 10 min. Tested mullion surface temps and found 71.7 degrees in center of mullion. 86 degrees 8 inches in from right. 87 degrees 8 inches in from left. Called WPTL and went over findings. TL asked me to raise FC door and see if that solves problem. If it does not, on return, get a pic of condensationb on mullion for WP. Unit is now working properly. Job is complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lancaster, Pennsylvania 17602

Cody H.

Job Details: 08/22/2023

"CX complains cannot select unit cycle. Found unit timer had failed and will need replaced. Was unable to install pre i.d part due to not having it in bin. Ordering timer to be used on return, office to schedule return when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 w11685947 (timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Carrsville, Virginia 23315

Zachery R.

Job Details: 08/22/2023

"replaced thermistor and harness, verified unit is forming frost pattern, advised cx to allow unit to cool for next 24 hours."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Laurel, Delaware 19956

Michael E.

Job Details: 08/22/2023

CX complaint: F8E4. Tested and verified complaiunt. I found inlet valve connection was way too loose. I got over a 360 degree turn on connection and it stopped leaking. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 08/22/2023

"cx complaint of unit not locking and not spinning,checked unit to find the following errror codes F0E2,F5E3,found that door lock to have failed repalced door lock tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Norfolk, Virginia 23509

Lucas R.

Job Details: 08/22/2023

"cx complaint unit walking on bulky cycle, checked unit found f7e5 shifter fault, shifer and splutch checked good, unit visibly unlevel, divet in floor under BR leveling foot, leveled unit to best of my ability, advised cx on loading procedures, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 08/22/2023

"cx complaint of water leaking from ceiling of RC checked unit to pull down cover for water fliter,found that the water tripple water valve has crack in them ordering parts needed for repairs; ordrng 1 W11579561 (Valve, Triple Water) and 1 W11484840 (Harness, Led Wire (includes Led Lights))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Perry Hall, Maryland 21128

Shane M.

Job Details: 08/22/2023

"cx complaint the unit isnt dispensing water or making ice. could confirmed. valve humming. found tank frozen over, thawed out tank. water flowing now. unit dispensing water. icemaker filled w water. unit working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Franklin, Virginia 23851

Zachery R.

Job Details: 08/22/2023

"cx complaint unit making a loud noise in during spin cycle, checked unit, no fault stored atm, calibrated and tested. noticed wash basket hits side panels at the start of the spin cycle, also unit is making slight grinding sound. advised cx to try smaller loads and they will be contacted for return visit.; ordrng 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspensionrods)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wake, Virginia 23176

Justin W.

Job Details: 08/22/2023

cx complaint unit not locking. checked unit to find no error codes. found unit working as designed. advised cx that unit locks unlocks then sits for a moment prior to locking. tested multiple times. unit working as designed

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