We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Sykesville, MD 21784
Justin S.
Job Details: 07/14/2022
cx says the unit is not longer making ice and is no longer freezing in the refrigerator. the refrigerator temp is at 45f and the freezer is at 33f. ran test 3 and both evaporator fans are blowing good. ran test 4 and step 4 the unit is only frosting to 2 turns on the refrigerator evaporator. the enclosure is not damaged or the drain pan. the compressor is pulling .6aac.; ordrng 1 W11492867 (evaporator) and 1 WPW10143759 (filter) and 1 w10913906 (coupler)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Springfield, VA 22153
Robert W.
Job Details: 07/14/2022
CX Complaint is the unit isnt working just beeping. Inspected unit and found error for float switch pulled lower panel and found water in drip tray. empty and then found door gasket on right side not in place pulled out reseatted and tested unit unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Springfield, VA 22153
Robert W.
Job Details: 07/14/2022
CX Complaint is the unit isnt working just beeping. Inspected unit and found error for float switch pulled lower panel and found water in drip tray. empty and then found door gasket on right side not in place pulled out reseatted and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Baltimore, MD 21231
Shane M.
Job Details: 07/14/2022
found evap frosting completely over. removed ice off evap. found element unplugged from ice built up. fixed connection problem. put unit into test mode. no failed sensors. advised cx to shut power to unit & keep FZ door open for 10hrs & plugg back in. wait 24hrs proper temps on both rc/fz
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/14/2022
replaced control and tested through diag cycle unit completed cycle with no faults
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/14/2022
"CX complaint about unit not washing dishes properly inspected unit and found sediments all over dishwasher check water temp 117* should be 120* didnt aggree to increase temperature told them to run hot water b4 starting cycle states she never has to do that on her previous models CX is using a detergent eco friendly she over reacted when I suggest to use cascade explained to take care of filters once a week states she have done that ,found that drain line was on bottom of cabinet did a high loop documented with TL did suggestions that I described above "
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Sterling, VA 20165
Daniel J.
Job Details: 07/14/2022
unit displaying f9 e1 error through diag checked faults faults for short in wash motor vent motor and inlet valve replaced drain and control thinking drain pump shorting out control ran diag same issue wash motor not moving ordering sump valve and vent motor f7 e1 fae2 f9 e1 f8 e2 f8 e1; ordrng 1 W11414073 (vent motor) and 1 W11416363 (sump) and 1 W11434044 (water valve)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Columbia, PA 17512
Marc M.
Job Details: 07/14/2022
cx complaint inlet valve/door lock concerns however when going to verify MS info found that the MS tag had been removed. tried calling WP and seeing if they have any record of the MS but WP does not not show any info other than the cx name and addres. cx will need to contact lowes to see if lowes has any inof on the unit from when the contracts were sold and generated.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leesburg, VA 20176
Daniel J.
Job Details: 07/14/2022
unit not dispensing ice or water tested found ice door opens but doesnt activate valves test 45 nothing no water to icemaker and test 9 showing its reading the paddle but no voltage to valves ordering ui showing specail order control and dual vlave; ordrng 1 W10848301 (ui) and 1 WPW10341329 (dual valve) and 1 W10843055 (control)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Cheltenham, MD 20623
David J.
Job Details: 07/14/2022
F0E4 spin limited to water temp Cx complaint of loud noise when final spin cycle. Inspected unit and found one error code above. Clear error code and ran diagnostic cycle and tested all speed on agitate and spin. Also check water inlet valve to make sure water was coming in properly. Got under unit and found gear case oil is coming out and all over plate. Unit is going to need a new gear case and clutch. Quoted Cx for repair and they will let us know if they want to do repair. Cx is going to call whirlpool to see if they can help. ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Clutch)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEM00
Near Dundalk, MD 21222
Shane M.
Job Details: 07/14/2022
"cx complaintt the unit stopp making ice. found ice stuck in rotation. 120v to icemaker. replaced icemaker, icemaker rotated and filled with water."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7AS04
Near Randallstown, MD 21133
Keith H.
Job Details: 07/14/2022
unit is work upon arrival
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21225
Shane M.
Job Details: 07/14/2022
cx complaint the unit is leaking? found no error codes raned test manual mode. fill unit up with water. NO LEAKS. drained unit no leaks. raned test cycle. finished no errors no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/14/2022
"Replaced pulley, ran normal cycle with a load of towels and the unit didn't make any noise. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/14/2022
cx complaint of unit making noise in agitation. Checked unit and no codes stored at this time. Ran test and heard noise from gearcase during agitation and spin. Washplate not wanting to separate. ordering parts needed for repair.; ordrng 1 W10528947 (drive hub kit) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Williamsburg, VA 23188
Gill G.
Job Details: 07/14/2022
verified cx complaint of unit not heating. found failed tco. replaced tco and thermostat. tested. monitored load of towels and found temp exhaust ranging from 126 to 161 degrees. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Great Falls, VA 22066
Jason A.
Job Details: 07/14/2022
CX complaint DW dispenser doesnt open. Replaced dispenser. Ran test wash 2X. F2E1 error code but water level correct. Dispenser opens.NO LEAKS Check 3701 for 603799 FRIGE & 604990 DW for $450 > JJ
We serviced a
JENNAIR RANGE
Model JGD3430BS00
Near Dunn Loring, VA 22027
Carl R.
Job Details: 07/14/2022
Job will a 2nd tech involved to help support the uneven position of pushing the cooktop out of the counter. Parts have been left with cx.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/14/2022
tested unit found signal from control to valve absent ordered new control; ordrng 1 W11462458 (control)
We serviced a
WHIRLPOOL FREEZER
Model MRT118FFFH08
Near Lanham, MD 20706
Samuel R.
Job Details: 07/14/2022
"cx complint unit light doesnt come on.inspected unit and could confirm.inspected unit and found fridge door switch broken.also found freezer light out.tried removing and was stuck in holder.unit wil need new door switch, light bulb and holder W11384469 76 tribles W11518235 51 tribles WPW10313917 2 tribles; ordrng 1 WPW10313917 (freezer light holder) and 1 W11518235 (freezer light bulb) and 1 W11384469 (door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Herndon, VA 20171
Carl R.
Job Details: 07/14/2022
"BIR BIR Door open error code, led lights not on when open the door BIR Door open error code, replaced upper right extension arm and left upper extension arm. Wit kits. Cx pif. Working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Virginia Beach, VA 23464
Carl A.
Job Details: 07/14/2022
replaced all parts except harness as it was missing connectors open wire on harnes reordering part; ordrng 1 w11450611 (lower wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22152
Emmanuel R.
Job Details: 07/14/2022
"Cs unit stopped cooling,Found the evap frozen over, defrosted evap. I manually activated heater and it didnt want to come on, inspected wiring harness and found one of the wires for the heater wasnt connected securely. Secured wire and heater came on. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 07/14/2022
"cx complaint error code f7e1. checked unit to find error code f7e1 and f7e6. found oil leaking from under unit. attempted to test unit to find capacitor failing on unit. ordering gearcase, motor, capacitor, to complete repair.; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11449840 (gearcase) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/14/2022
CX complaint: not heating. Tested unit but was not able to verify that complaint but i did find that the airflow failed the airflow test with the electronic air flow tester. I advised CX to have the vent line inspected since line was recently replaced. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gerrardstown, WV 25420
Danny R.
Job Details: 07/14/2022
adjusted the gasket to seat better and the unit was leveled for door return being right unit checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/14/2022
"Replaced sump/ motor, unit still didnt work.. replaced control and ran diag. now working as designed .. job complete no errors no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/14/2022
replaced ui defrosted rc evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Lorton, VA 22079
Robert W.
Job Details: 07/14/2022
"CX Complaint is the unit isnt cooling. Inspected unit and found the Control not responding cycled power and tried putting uni in diag and control isnt working properly, Replaced control and programed unit and unit is now responding and cooling properly."
We serviced a
WHIRLPOOL RANGE
Model AER6603SFS5
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/14/2022
"CX Complaint is the unit isnt heating properly. Inspected unit and found no error codes pulled unit and tested power unit is getting good power, Ohm out elements and there testing good ohm out sensor its reading good at room temp put unit back together and temp tested oven with heat cycle and oven is aver 350Deg set to 350 Deg unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Springfield, VA 22150
Emmanuel R.
Job Details: 07/14/2022
"Cs Dryer doesnt is not working, confirmed complaint. Nothing happens when you hit the start button. Found the thermal fuse was open, jumped the wire to test and unit started . Ordering thermal fuse.; ordrng 1 WP3392519 (thermal fuse)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Waldorf, MD 20601
Robert A.
Job Details: 07/14/2022
"Cx complaint that the unit runs by itself occasionally. I inspected the unit and confirmed the complaint. I found error codes: f9e4 f5e2. I cleared the codes and ran a service cycle. All components passed with no issues. The cx said it will complete cycles with no problem but it randomly starts another cycle without the cx starting the cycle. I noticed the element is bent upwards as well, probably preventing the spray arm from fully rotating occasionally. The unit will need a new control board and element to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11305306 (control board) and 1 W10703867 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Annandale, VA 22003
Eric W.
Job Details: 07/14/2022
cx complant of unit leaking water inspected unit found leak is from the sump back by the motor unit will need new sump; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Baltimore, MD 21224
Shane M.
Job Details: 07/14/2022
cx canceled.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/14/2022
"cx complaint of unit not freezing. Checked unit and temps are as follows top of fc is 20 degrees and bottom is -1. Pulled evap and evap is beggining to frost over limiting airflow. Checked element is is 32 ohms and good, fuses good, thermistor reading 28kohms in ice. Suspect defrost timer issues in control, ordering control.; ordrng 1 W11496873 (control) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/14/2022
"Replaced TCO, TImer and cycling thermostat unit tested and is heating properly."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Reston, VA 20190
Christian C.
Job Details: 07/14/2022
Installed control panel and bezels. Issue still persists. Called techline. Advised to replace ribbon assembly. W11025616.; ordrng 1 W11025616 (ribbon assembly)
We serviced a
KITCHENAID RANGE
Model KICU569XSS00
Near Fairfax, VA 22030
Robert W.
Job Details: 07/14/2022
CX Complaintm is the unit isnt powering on. Inspected unit and found unit is getting power nothing is working. Called tech line and explained issue and tech line asked about the vent in cabnet and cabnet not vented CX is fixing issue and ordering Module and UI to fix issue; ordrng 1 W10857233 (Module) and 1 W10885135 (Module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near York, PA 17408
Drew B.
Job Details: 07/14/2022
cx complaint that unit is not staying engaged on the top rack they have a wheel piece cracked on the left adjuster and also the tub wheel on the right is not working correctly causing door closure issues. will need the following two parts for complete repair call to reschd; ordrng 2 W11614118 (tub wheel)s
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near York, PA 17403
Sal R.
Job Details: 07/14/2022
CX complaint is that the uti is not completing cycles. I found that the tuni had a F7E7 erroro code. I found that the belt came off of the drive pulley. I was able to resecure the belt and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Silver Spring, MD 20904
Roberto I.
Job Details: 07/14/2022
"CX complaint water dripping in the Rc.Removed evap cover, found clogged drain and defrost water overflowing. Unclogged drain, defrosted area and removed all the ice. Unit good to go"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Newport News, VA 23605
Lucas R.
Job Details: 07/14/2022
"cx complaint unit not cooling, checked unit found evap covered in ice, defrost thermistor reading open in diag, heater functioning thermistor oor at 39k ohms, thawed evap, replaced thermistor, advised cx to allow 24 hours to resume normal operation, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Andrew W.
Job Details: 07/14/2022
Cx complaint is unit making a thumping noise. inspected and verified complaint. upon inspection found the drain hose 2ft down in the stand pipe. believe this was causing a back fill and hitting the back of the unit. corrected the drain hose and ran a diag test cycle. no sound was present. calibrated the unit and verified no error codes were present. educated cx on proper loading of washer. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Haymarket, VA 20169
Richard B.
Job Details: 07/14/2022
"CX complant . Washer not working, And machine wont shut off, Found F7E4 error code in diagnostics. Ordering motor , rotor , stator clutch and slider. Not in stock , Further work needed, RB r; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11510463 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Elkridge, MD 21075
Robert L.
Job Details: 07/14/2022
"cx complaint not heating, found f4e4 , f4e3 errors, found proper voltage at terminal, found all functions working except heat, found 117v into heat relay, drops to 0v when activated, found continuity thruTCO , tstat and heated coil, found only 120v at heater when relay closes not getting 2nd leg from motor centrifical switch, quoted $672 for motor and blower wheel, cx declined to repair, collected $120 MC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20910
Roberto I.
Job Details: 07/14/2022
"CX complaint small ice cubes and low water flow from dispenser. Unit is IW. Tested dispenser, confirmed issue. Water supply ok, inlet valve ok. Found bad filter housing, replaced part using pre id. Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/14/2022
Cx cancelled at the door. Moving on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Owings Mills, MD 21117
Keith H.
Job Details: 07/14/2022
cx complaint is unit stll leaking in rear left corner . again there was no evidence and it did not leak when using dispnser nor the force cycling icemaker valve was ordered but not recieved; ordrng 1 w11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Falls Church, VA 22041
Eric W.
Job Details: 07/14/2022
cx compolant of gasket on fridge door not staying in place in upper corners tryed to push back in but will not stay found the liner notch to hold gasket is biger in the corners unit will need new door and gasket; ordrng 1 LW10636410 (fridge door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Lusby, MD 20657
Shawn D.
Job Details: 07/14/2022
"checked evaporator no signs of a leak and has half frost pattern freezer at 26 degrees frodge 45. pulled unit out and took amp draw .7amps maybe unit didnt come filled to recomended on freon or bad compressor. opened system seems pretty full to me. replaced compressor coupler drier then vacumed unit down then filled to 1.75 oz of r600 and starte cooling. unit is goood; ordrng 1 W10913906 (coupler) and 1 w10891057 (coupler) and 1 w10890106 (coupler), used 1 w10913906 (couplr), 1 w10891057 (coupler), and 1 w10890106 (coupler) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Bristow, VA 20136
Demonte S.
Job Details: 07/14/2022
Installed both Door Gaskets. Heated the Door Gaskets. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Haymarket, VA 20169
Richard B.
Job Details: 07/14/2022
"CX complant. Fresh food not cold enough , Prior diagnosis found unit needs drip tray due to being warped. Thawed out evap and installed drip tray , Installed thermister so id is sitting flat on return line below joint. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Annandale, VA 22003
Emmanuel R.
Job Details: 07/14/2022
Replaced sump/motor assy and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rhoadesville, VA 22542
Eric F.
Job Details: 07/13/2022
"Confirmed cx complaint clothes not washing fully. Spoke with cx about wash habits, cx is using up to the '3' bar detergant full. Advised her that she is using too much detergent for one person with relatively clean clothing. Advised her to use less detergent and a more aggressive wash mode. Called techline and documented issue, techline agreed with detergent issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22206
Carl R.
Job Details: 07/13/2022
Found ice in front of freezer area. Used heat gun to treat door seal. Found thimble missing from hinge to keep door in place. Ordering thimble.; ordrng 2 W11189115 (Thimble)s
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stanardsville, VA 22973
Eric F.
Job Details: 07/13/2022
"Confirmed cx complaint unit not operational. Plugged in unit, found F8E3 error code, unit caught in drain loop. Cleared pressure line, no improvement. Ordering control, will use valve on return if necessary.; ordrng 1 W11567712 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/13/2022
"Cc the unit very noisy, especially on heaviuer loads. play in drive shaft and noise during agitation and spin. unit needs new gearcase / clutch; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 W10721967 (clutch)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Fort Belvoir, VA 22060
Robert W.
Job Details: 07/13/2022
"Replaced Gearcase, Control, Clutch and valve unit calibrated and tested unit is working properoly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model TC20NL
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/13/2022
cx complaint is unit leaking water into the RC. Tested inspected and verifed complaint. Found the drain tube to be blocked. Cleared drain tube and unit is now working as designed. Job is complete. Cx paid 120 by CC
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
Emmanuel R.
Job Details: 07/13/2022
"Unit is having control issue unresponsive to any command, just stuck on drain and never stops. installed UI but we need the ACU. ordering correct part.; ordrng 1 W11574590 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Washington, DC 20018
Samuel R.
Job Details: 07/13/2022
cx cancelled;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/13/2022
Cx complaint is kickplate falling off. Tested inspected and verifed complaint. Corrected kickplate and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, DC 20016
Emmanuel R.
Job Details: 07/13/2022
"Cs unit doesnt want to start a load, confirmed issue. Found Controls are unresponsive, doesnt want to go into diag, and when you hit the start button to start a load it doesnt count down 3,2,1 it just shows 1 and never starts a load. Managed to reset it and it finally let me into diag, completed test#12 it filled drain spin no error codes, tried again and became unresponsive again, Unit needs control and UI.; ordrng 1 W11322905 (control) and 1 W11319991 (UI white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Poolesville, MD 20837
Julian H.
Job Details: 07/13/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about light not working on FCand falling off position found that housing that holds light asm is deforming not staying in proper position causing to fall and affect light need all parts to attached light properly and prevent this to happened again; ordrng 1 WPW10313917 (housing)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Baltimore, MD 21218
Shane M.
Job Details: 07/13/2022
picked streamer up. please order correct parts from 7/12 visit.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX22FSST03
Near Baltimore, MD 21224
Shane M.
Job Details: 07/13/2022
cx complaint the icemaker isnt working. found level sensor blinking. held down cover on left side. sensor still blinking. sensor needs to be solid. gave cx a quote for the repairs. $306.12 W10757851
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Lanham, MD 20706
Alexander D.
Job Details: 07/13/2022
"installed evap cover, no frost left on evap. tested unit. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Towson, MD 21212
Keith H.
Job Details: 07/13/2022
cx complaint is unti stayed off for about 14hours one day and they lost food . inpsected unit an doits working perfectly right temps are good and full bin of ice. ordering control for intermittent issue; ordrng 1 W11558182 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/13/2022
"ck fnd units filter housing door pops open when the filter is installed... replaced the housing assy and verified operation, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Silver Spring, MD 20904
Dustin F.
Job Details: 07/13/2022
"CX compolaint: unit not workingInspected unit, found 235v at the wall, 116v from L1 to nuetral and 118V from L2 to nuetral at the wall. when powering unit on, it just humms, no UI, no function of buttons. CX complained of burning smell so i pulled heater assembly and checked for resistance at the element,TCO,thermostat,thermal fuse, and fuse on the blower motor. all checked out good. CX got Voltage from the board to the console, but no UI. at the very least unit needs new console, which is unavailable. CX came and told me she wants to actually replace the unit instead of repairing"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near California, MD 20619
Robert A.
Job Details: 07/13/2022
Cx complaint that the unit's right RC door gasket is torn is not sealing well. I inspected the unit and confirmed the complaint. I noticed obvious tears on the inner part of the gasket that makes contact with the other door. Also the gasket is not flush against the cabinet. I replaced the gasket and used a heat gun to mold it as best as possible. The unit is now sealing and working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 07/13/2022
"CX complaint several lights atre not working.Inspected unit, confirmed complaint. Ordering 12 led modules W11484836 per sp W11606409 Rev C. Parts and labor covered by S84638.; ordrng 12 W11484836 (led module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Potomac, MD 20854
Julian H.
Job Details: 07/13/2022
2YR WARRANTY COTSCO PURCHASEDCX complaint about unit forming condensation on top shelf and bottom left found a gap on seal causing air to come in and caused condenstaion formed gasket back to position with heat gun for proper seal noticed that unit is used on garage and reason why is causing condensation drops on top shelf unit is not made for garage usage let CX know about this door sealing fine now
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Portsmouth, VA 23703
Lucas R.
Job Details: 07/13/2022
"replaced drain pump, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Portsmouth, VA 23703
Lucas R.
Job Details: 07/13/2022
"replaced drain pump, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Clifton, VA 20124
Demonte S.
Job Details: 07/13/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Left Door has Dents from when the unit was delivered. Checked the Door. Found that the Straps Dented the Door in. Ordering Left Door (Stainless). Advised that the cx checks the Door. Advised the cx to take all plastic off of the Door to check for Damages. Also advised the cx this can take up to 6-8 weeks. ; ordrng 1 W11593330 (DOR-FIP ( Stainless))
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near West Springfield, VA 22152
Richard B.
Job Details: 07/13/2022
"CX complant. Display is diM , prior diagnosis found unit needs UI and console cap . Installed both and tested unit. Working as designed. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20852
Julian H.
Job Details: 07/13/2022
CX complaint about unit doors not aligned doors are a little uneven when flatness are compared tested temp Rc 35* FC 3* also did a check on gaskets and are even not having gaps put unit on test mode test 1 Rc 35* FC 5* explained Cx that issue is merely cosmetic and is not covered after 30 days of warranty this is not causing unit to malfunction since temperatures are holding Cx understands documented call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Washington, DC 20007
Emmanuel R.
Job Details: 07/13/2022
" thermistor reading 12.34k ohms , unit has ice build up on the top half of evap only, defrosted unit , fan is working , heater turns on. Good frost pattern, Found the unit is not going into defrost long enough to defreeze the entire evap on its own, Spoke with techline and confirmed it has a control issue, unit is not staying on long enough in defrost ,shuts off heater prematurely. Ordering control and relocating thermistor closer to evap to ensure correct reading. #12 w10547719; ordrng 1 W11035836 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Baltimore, MD 21224
Shane M.
Job Details: 07/13/2022
TUB NLA called techline. mount piece broke off tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Alexandria, VA 22315
Robert W.
Job Details: 07/13/2022
Cx Complaint is the unit IM wont spot making ICE. Inspected unit and found the ice cute on IM has failed and isnt holding bail arm in place causing IM to just constitly run. Replaced IM and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Baltimore, MD 21202
Shane M.
Job Details: 07/13/2022
cx complaint the unit isnt turnin on. put unit into test mode. no error codes. cx then mentioned she put unit on child lock then unlock it & wouldnt turn on. she just moved into high rise building. advissed her to contact wpl with proper move in information for warranty reasons. unit a stackable on improper foam pads. building held responsible for removing stackable for service. cx paid svc by card W11327395 console
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Virginia Beach, VA 23456
Anthony D.
Job Details: 07/13/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/13/2022
this is a complex apartment and the maintenance guy does not have the purchase receipt .. and he don't want to pay the service fee
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/13/2022
Pop did not have serial cx is gonna get the reciept. Rescheduled for friday.; schdld next appmnt for 7/15 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/13/2022
"the cx complains that the unit dispense crush ice only .. the motor makes a humming noise .. all connections cks ok, motor receives 120vac, order motor and solenoid..; ordrng 1 w11310391 (auger motor)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/13/2022
"replaced control with failed triac for cooktop light. cooktop light worked at first then function stopped. found that outlet supplying unit has proper polarity and power 90%, but when the magnetron is activate, outlet shows 55 vac to NEUTRAL and 55 VAC on L1. When magnetron is off, power is normal. unit blowing triac on board due to faulty power intermittently from wall. advised cx to have outlet repaired and to call me directly for electrican to to understand issue when hes there.; ordrng 1 w11552021 (cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23229
Joseph D.
Job Details: 07/13/2022
please update correct name and email. unit with compressor unable to start. cx complaint of no cooling, did confirm. compressor pulls 8 amps and shuts off. start device working properly. unit with major leak or restriction to cause compressor to break. must replace and detect leak.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (hs to compressor lokring) and 1 W11506619 (coupler compressor) and 1 W11546692 (evap) and 1 W11504448 (cappy to evappy lokring) and 1 W11506620 (suction to evap lokring) and 1 W11218408 (coupler lokring.) and 3 3count (3 count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM113
Near Washington, DC 20018
Samuel R.
Job Details: 07/13/2022
cx cancelled at door advising they will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Baltimore, MD 21230
Shane M.
Job Details: 07/13/2022
"cx complaint of noise complaint. after inspecting the unit i found unit to be cooling proper. no werid noises coming from compressor. i advised cx unit goes into defrost mode, maybe shes hearing something during defrost mode."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/13/2022
installed new inner door with lamp and holder and arn same issue removed inner door reinstalled old door customer will need hinges left and right; ordrng 2 W10874474 (hinges)s
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 07/13/2022
Cx complaint leaking. Inspected unit and found the bellow had a couple chunks on the front missing. But also a huge tear in the top left corner. Replaced bellow gasket. Ran unit with the lid off and checked for anymore leaks possibly from dispenser and inlet valves. Found no more leaks. Reinstalled hood and stacked unit. Unit had no error codes and is now working as intended.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Springfield, VA 22150
Robert W.
Job Details: 07/13/2022
"CX Complaint is the console resting. Inspected unit and found console not responding properly, Finaly got unit in diag and unit has error F6E1 miscommunication between UI and control checked harness and its good. replaced Control and UI unit tested and is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS03
Near Silver Spring, MD 20904
Dustin F.
Job Details: 07/13/2022
"CX complaint: NOt coolingInspected unit, CX had already defrosted unit per previous techs instructions. Installed defrost board and bimetal. Tested unit, everything operates as intended. Used shop vac and drained her drip pan and any/all water around under and in her fridge. Charged CX $110.00 per notes of previous tech"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/13/2022
customer said they called last night and cancelled
We serviced a
KITCHENAID RANGE
Model KFED500EBS03
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/13/2022
CX complaint: control panel moves inward when buttons are pressed. Tested and verified complaint. I found the exterior panel slots for the back piece are not recieving the tabs. I see bent tabs on the back part and outside part not able to recieve the tabs. Ordering outer control panel W11084228 and control panel backing W10692155. Cannot reschedule due to CX unsure of next weeks schedule.; ordrng 1 W11084228 (panl-cntrl) and 1 W10692155 (panl-cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 07/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWB00
Near Camp Hill, PA 17011
Fred G.
Job Details: 07/13/2022
cx complaint unit isnt making ice. inspected unit and found ice maker was off. turned on ice maker and found unit needed jumped. jumped ice maker and found the ice maker would just turn and turn. would not find home postion and call for water. jumed the V and L and found water valve did work. replaced ice maker and harness with preID part and jumped it and found it to find home postion and called for water. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/13/2022
moisture in fridge sections found gasket in lower right not sealing heated and reformed informed customer to give it time to remold itself for proper closure and sealing
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near ,
Andrew W.
Job Details: 07/13/2022
"Per notes from prior visit, contacted WPTL on arrival to unit. Spoke to Robert who advised to check for dryer to be at a 45 degree angle which it was. dryer could not be manipulated any further as it would then come into contact with the back side of the freezer cabinet wall. all components have been checked for proper function and this is deemed a normal operating noise by VIA tech and WPTL. SR# was given to cx to contact WP CS if they wish to proceed any further. unit is working as designed. job complete"