We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Wilmington, DE 19807
Taylor F.
Job Details:
11/22/2023
"Cx complaint is unit not powering on. Found the thermal fuse going to the UI to be defective. Replaced thermal fuse and tested unit and it still was not heating. Found the thermostat on the back of the unit to also be defective. Replaced thermostat, tested unit and unit is now working as designed. Job is complete. Cx paid in full by CC."
We serviced a
WHIRLPOOL ICE MAKER
Model WRT549SZDM04
Near Lancaster, PA 17603
Justin L.
Job Details:
11/22/2023
Cx complaint not making ice and ice build up fc. Was able to access unit and found that the fill tube wasnt in the icemaker causing water to go everywhere and turn to ice. Was able to clear ice and correct the issue. Put unit through harvest and fill no more leaks unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Frederick, MD 21704
Justin S.
Job Details:
11/22/2023
replaced the control damper motor and thermistor. ran the diagnostic and no error codes. the unit is beginning to cool down. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/22/2023
"not running cycle. unit storing error f7-e4, basket reengagement failure. found bolt holding rotor loose, not holding rotor high enough for slider to engage. tightened bolt, recalibrated and leveled unit."
We serviced a
JENNAIR RANGE
Model JDS1450FP0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/22/2023
"Installed element, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Frederick, MD 21703
Justin S.
Job Details:
11/22/2023
replaced the drip pan and tested. dont see the unit leaking any. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Rockville, MD 20853
Brian F.
Job Details:
11/22/2023
"Cx states unit giving F8E3 error, also softener staying in dispenser. Entered diagnostic mode, found saved F8E3, F0E5, F0E2, and F5E2. Cleared errors, ran auto test, completed with no errors. Ordering pressure sensor and hose, dispenser drawer, and valves. Called office scheduled 2 tech for 12/4.; ordrng 1 W11316246 (switch-wl) and 1 W11456953 (hose) and 1 W11524105 (dispenser) and 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB03
Near Arlington, VA 22202
Jason A.
Job Details:
11/22/2023
"CX complaint FRIDGE NO COOL. Found unit is running CX just plugged it in. Low watt draw & no frost pattern. 3COUNTSEALSYST > JJ; ordrng 1 3CountSealSyst, (3CountSealSyst,) and 1 W11572047 (Evap) and 1 W11504450 (evap couplaer 2A) and 1 W11504420 (evap couplaer 2B) and 1 W11578209 (Compressor kit) and 1 W11504420 (Compressor coupler 14A) and 1 W11504431 (Compressor coupler 14B) and 1 W11506622 (Compressor coupler 14C) and 1 W11109499 (DRIER) and 1 W11506623 (DRIER COUPLER 16A) and 1 W11506635 (LOW SIDE COUPLER) and 1 W11504448 (DRIER COUPLER 16B)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/22/2023
"CX complan. Washer leaks on occasssion , inspected unit and found hair at bottom of bellow allowing water to leak . Cleaned surfaces and ran , No leak , Oversuds error , Advised to cut back on soap Ordring console assembly for non responsiveness, RB; ordrng 1 W11591400 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22193
Tanner B.
Job Details:
11/22/2023
Raised unit to prevent shelf from rollingn forward . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Frederick, MD 21702
Justin S.
Job Details:
11/22/2023
cx says the unit is not cooling at all. 37f in the freezer and 45f in the refrigerator. found a ice ball at the cap to evaporator cover. the compressor is pulling .5aac. the unit needs the compressor or evaporator; ordrng 1 W10836706 (evaporator(cbe)) and 1 WPW10507886 (compressor(cbe)) and 1 WPW10143759 (filter(cbe)) and 1 W11506635 (coupler(cbe))
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
11/22/2023
Cx complaint is that the unit will not start and made a weird noise before it stopped. Upon arrival i found an F7E6 and an F7E7. i entered diag and found that when the unit attempted to agitate the motor hummed but did not move. I found that the capacitor has failed. I quoted the cx for the cost of the repair. Cx paid in full. i was able to replace the part with the pre id'd part. i then tested the unit and found that it is now functioning as intended. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Fairfax, VA 22031
Lloyd B.
Job Details:
11/22/2023
"CX complained the unit did not dry. Inspected the unit and found an error of F7E1 for no heat. Cx says an element was installed. The unit was never reset in diagnostics after. Entered diagnostics and at the completion, the heater came on. Instructed the cx to run the not water prior was well. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Great Falls, VA 22066
Christian C.
Job Details:
11/22/2023
Installed FC fan and FC thermistor. Set temps to recommended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Wilmington, DE 19809
Taylor F.
Job Details:
11/22/2023
"Cx complaint is unit not cooling. Replaced compressor and evap from previous diagnosis, refilled with 3.75oz of 134A. Unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/22/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. no further work needed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Bethesda, MD 20816
Sherwood
Job Details:
11/22/2023
cx complaint f8e4. arrived and installed dispenser tested dw after install and no leaks or error code found after repair. job complete.
We serviced a
JENN-AIR RANGE
Model JDRP536HM01
Near Alexandria, VA 22315
Leon
Job Details:
11/22/2023
replaced the inner door but that still didn't fix the issue called tech line Tech line stated that the receivers need to be changed but the receivers are NLA. Tl said the unit is under review.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Huntingtown, MD 20639
David J.
Job Details:
11/22/2023
Arrived today and cx stated they just tested it and it did the same thing. After last visit Techline advised to change outside panel and vent wax motor again. Replaced parts and Cx stated they will test it again and let us know if it continues to happen. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/22/2023
"fist icemaker was defectiv. replaced with vs Icemaker tested good. unit working as designed.; ordrng 1 w11546935 (icemaker lrvs), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Ricky E.
Job Details:
11/22/2023
picked up data loggers; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
11/22/2023
came out and replaced part as well as took another picture of MSN that matched unit and whats listed on ticket and matched picture taken before. job complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kearneysville, WV 25430
Ezra M.
Job Details:
11/22/2023
"replaced lower harness, drained unit, ran full diag cycle. completed normally, no errors. unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/22/2023
"CX Complaint is the unit is making noise. Inspected unit and found unit in diag is making a loud grinding noise, Tried pulling washplate and found washplate is sezied to gearcase will need to be broken to remove. Also found the Valve not filling properly water to unit is good solinod is bad on valve. Gearcase is also leaking some oil. Ordering Valve, Gearcase,Washplate, Slider and clutch; ordrng 1 W10775188 (Washplate) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11220230 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/22/2023
cx complaint is unit just stopped making ice. tested and checked over unit. he also said arm wont stay up on unit to turn off. hes not sure on this unit if it does or not. unit is in a small like hide out cabin. service pointer for this unit and issue as well. temps im range and unit check. will order new control box per pointer and office will schedule.; ordrng 1 W11592422 (Control Box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Catonsville, MD 21228
Robert L.
Job Details:
11/22/2023
"cx complaint PO and turning on and off, found when evap fan came on power went out then returned and kept cycling, unplgged evap fan and unitran, fine, replaced FC evap fan motorharness, reset power, all functions returned, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW02
Near Ellicott City, MD 21043
Robert L.
Job Details:
11/22/2023
"cx complaint gaskets not straight, lower rc door rail bent and door not staying closed, found unit garage, floor sloping out for drainage, front feet out full lenght and unit still leaning forward allow doors to stay open, cx will need to raise front of unit, found doors overfilled causing gaskets to slightly bow out on top and sides, and fc door has slight gas behing gasket (see pic), also lower rail bent by cx trying to reinstall, all issues are cosmetic at this point since past 1 year of warranty and into costco 2nd year, all gaskets are sealing no frost/moisture anywhere. used RTV to seal liner to cabinet, tested all ops ok, reorder for truck stock.............costco 2 year warranty; ordrng 1 WP482338 (adhesive white (RL VS)), used 1 wp482338 (white RTV (RL VS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Glen Burnie, MD 21060
Israel R.
Job Details:
11/22/2023
Installled new dryer repair kit. Unit is back to normal operations. Heating and thumbling no noises. Unit is good.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Berkeley Springs, WV 25411
Ricky E.
Job Details:
11/22/2023
"installed parts, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20147
Richard B.
Job Details:
11/22/2023
"CX complant. Fridge doors not leveled . Inspected unit and fount right door lower than left. Raised right door to level, Job completed RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairfax, VA 22031
Lloyd B.
Job Details:
11/22/2023
Cx has a unit that needed the updated heater element to prevent leaks. Installed new heater and the unit shall not leak. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near Hampton, VA 23664
Carl A.
Job Details:
11/22/2023
"cx complaint of unit ,not working ,checked unit to find the following error uL,test ran unit to find that the bearings had failed, examined the under side to find that water had sept through the tub seal and has cause stator and rotor to grind and not turn freely ordering parts needed for repairs both wash basket and outter tub will need to be repalced; ordrng 1 W10549509 (basket) and 1 W10381077 (Outer Tub) and 1 WPW10419333 (stator) and 1 WPW10178988 (Motor Rotor Position Sensor) and 1 280146 (rotor) and 1 WPW10357576 (washplate)"
We serviced a
JENN-AIR OVEN
Model JMW2430LM00
Near Alexandria, VA 22315
Leon
Job Details:
11/22/2023
Delivered part tested the prob no error code came up then I ran a calibrated on the unit with thermocoupler unit is now calibrated
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/22/2023
cx complaint is when unit was taken out of box and put in and checked inner glass was cracked across. has crack taped so it would hold and stay in place. checked over unit. will order inner glass and when part is in office will schedule.; ordrng 1 W11602610 (Inner Glass)
We serviced a
KITCHENAID WASHER
Model KDTM354DSS5
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/22/2023
cx complaint is the the unit wont run or wash. says uunit wont respond and at times she has to reset breaker and it works but now nothing. turned breaker back on to test and check. 1st try nothing. had 120 to unit and control. switched breaker off a few min then back on and unit came on and was able to start a cycle. unit will need parts. touch screen didnt respond every time. parts are covered in entitlements but cx will pay everything else. as soon as parts are in office will schedule. cx paid in full.; ordrng 1 W11368631 (Control 5 year) and 1 W10803367 (Control Panel Black 5 year)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details:
11/22/2023
"CX complaint: dented RC door, scratched handles and set screw missing. Inspected and verified complaint. I documented the RC door dents and handle scratches in pics. Unit is in a new house that is not yet ready to occupy. Ordering RC door, 2 handles and handle set screw. Cannot reschedulke due to direct to CX shipping. No one on site.; ordrng 1 LW11091610 (dor-fip) and 1 W11366418 (screw) and 2 W11542651 (handle)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW00
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2023
"cx compllaint temp high in Fc and freezing in RC, found temp 30 RC and 10 Fc and constantly running, found partcial frost pattern down back 2 rungs (see pic), low on regrigerant, ordering compressor, evap and drier, 3 count sealed system, parts and labor CBE , collected $139 visa service fee, cx paid in full; ordrng 1 W10836706 (evaporator CBE) and 1 W11126760 (compressor CBE) and 1 W10843121 (filter dryer CBE)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Sykesville, MD 21784
Brian R.
Job Details:
11/22/2023
cx complaint is with unit and it filling and running and flashing lights. only code found was F2E1 for control. unit took many tries to take code. unit is stuckon wash and doesnt want to start or run after trying to run tests. issue is with water valve and not opening up all the way and humming. will order part needed and rescheduled for 11/30; ordrng 1 W11513255 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Finksburg, MD 21048
Brian R.
Job Details:
11/22/2023
came out to look at unit. new home and not lived in and no one here. called builder and a worker said door is unlocked. checked unit. lower spray arm was off. tested and checked unit. drain pump came on then unit filled and stated to wash. placed arms straight and they were moving. canceled and unit drained good. F9E2 F8E4 F8E1 were codes in unit. did a auto test to reset unit and control. unit is runnning and checks. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Frederick, MD 21701
Justin S.
Job Details:
11/22/2023
replaced the ice maker and reset power. ran test 120 and pass. the unit is now good
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Dickerson, MD 20842
Julian H.
Job Details:
11/22/2023
CX had oven user interface replaced resume power & working CX PIF THRU APP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/22/2023
replaced parts & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
11/22/2023
"Cs icemaker not making ice, confirmed complaint. I found the ice level arm is on the down position and icemaker is unresponsive. Stuck motor and broken arm. Unit needs a icemaker. Ordering ice maker , customer paid in full.; ordrng 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Phoenix, MD 21131
Emmanuel R.
Job Details:
11/22/2023
"Replaced gearcase , belt, splutch and actuator, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Alexandria, VA 22310
Leon
Job Details:
11/22/2023
Class complaint was that unit was making a loud knocking sound while in spin cycle. Confirm the isseeing that the camshaft would get stuck in between being completely spent and agitated Remove cam shaft reinstalled it But the issue we occurred notice that the magnet on the Cam shaft was some of What looseOrdering new camn; ordrng 1 W10734521 (Cam) and 1 W11260238 (Washer Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Pasadena, MD 21122
Israel R.
Job Details:
11/22/2023
Installed new vent and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pasadena, MD 21122
Israel R.
Job Details:
11/22/2023
"Installed new center UI, center adapter and cover. When installing the left door found the closer was not closing correctly. Customer stated that they been having issue with that door. Found the busshing is slipping and the hinge ddoes not seflclose and is rubbing. Alos after installing the center adapter still the same. THe unti will needs the right slider, closer and bushing. The bushing and the closer i had to pick it up form the office so i can finsih putting it together. And the adapter is on order special order part.; ordrng 1 W11223833 (hing-bushg) and 1 W11163783 (closer) and 1 W11397195 (Adapter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pasadena, MD 21122
Israel R.
Job Details:
11/22/2023
"Installed new center UI, center adapter and cover. When installing the left door found the closer was not closing correctly. Customer stated that they been having issue with that door. Found the busshing is slipping and the hinge ddoes not seflclose and is rubbing. Alos after installing the center adapter still the same. THe unti will needs the right slider, closer and bushing. The bushing and the closer i had to pick it up form the office so i can finsih putting it together. And the adapter is on order special order part.; ordrng 1 W11223833 (hing-bushg) and 1 W11163783 (closer) and 1 W11397195 (Adapter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pasadena, MD 21122
Israel R.
Job Details:
11/22/2023
Installled new door and tested. Unit is back to normal operations. Ice maker is filling and harvesting.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20147
Richard B.
Job Details:
11/22/2023
"CX complant, Cooktop needs to be lite with match. Insected unit and found no power going to circuit breaker, Cycled breaker , Cooktop working as designed/ Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Alexandria, VA 22308
Leon
Job Details:
11/22/2023
Client's complaint was dryer was not heating when I got into the client's home Immediately checked temperature of drying. And I got an average of a 100 and 25° to a 185°. It's when outside check air flow air flow was perfect. Seeing that the client is using way too much clothes for one load. I told the client to cut the low down in half. And the unit should dry much better.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Lewes, DE 19958
Michael E.
Job Details:
11/22/2023
"CX complaint: not completing cycle. Tested and verified complaint. F7E5, F8E3, F3E2, F0E3, F2E1, F6E2 error codes. During diag, inlet opened but would not close. F7E5 returned after diag cycle. I cancelled cycle when it failed to go into spin. Ordering inlet valve and clutch. Also marking ACU for return visit. Cannot reschedulke due to AIG. I did not replace control yet just in case valve may corrupt or damage control.; ordrng 1 W11165546 (valve) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/22/2023
8-1 customer stated that the unit wasnt finishing a cycle and giving an error. verified issue and fnd an 8-1 long fill error. ran diag and fnd primary hotvalve seized and secondary cold seized.. unit need the valve assy; ordrng 1 w11614515 (inlet assy)
We serviced a
MAYTAG RANGE
Model MGR4452BDW
Near Frederick, MD 21701
Justin S.
Job Details:
11/22/2023
replaced the ignitor and tested. the unit is now good
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL
Near Fairfax, VA 22032
Lloyd B.
Job Details:
11/22/2023
"Cx complained of a error. Inspected the unit and found the F7E2 error was for motor failure. Made sure there was power at the motor and connections were secure but there was still failure. Installed new motor and tested and it now fills, washes and drains with no error. Job complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Bowie, MD 20721
Davonte
Job Details:
11/22/2023
"cx complained unit had power but wouldnt turn on to start a cycle. confirmed cx complaint after inspecting unit. checked outlet to make sure unit is getting 120 volts. confirmed. tried to put unit in diag mode, but didnt work. unplugged unit several times to resset. still wouldnt start cycle. after plugging unit back in didnt hear the click of the control. unit will need new control board. quoted cx for repair . cx will be getting new unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Inwood, WV 25428
Ezra M.
Job Details:
11/22/2023
"replaced filter housing, tested, dispensing normally"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/22/2023
fridge not cooling freezer cooling found block of ice blacking fan from moving cold air went to steam out steamer heating but not pushing out steam removed sugguested customer plug unit and put down somoe towels due to being unable to steam out evap howing covered parts and labor; ordrng 1 W10917313 (gasket) and 1 W11395641 (evap cover)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Laurel, MD 20723
Alexander D.
Job Details:
11/22/2023
cx complaint MW light not working and MW door not closing properly. inspected unit and verified complaint. can hear both sides click when pushing on left and right side of door. found unit will start when you push on right side. no gaps in door panel. seems issue is interlock switches and bulb burnt out from being left on too long from door issue. ordering interlock harness and bulb. also ordering hinges and sliding arm in case needed since ive seen units have issues with both. returning tech try interlock harness first before replacing hinges. call cx to schedule return visit once we have eta on parts; ordrng 1 W11033422 (interlock harness) and 1 W11607070 (sliding arm) and 1 WPW10128850 (sliding arm lever) and 1 W10886919 (bulb) and 2 W11598235 (hinges)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Washington, DC 20015
Sherwood
Job Details:
11/22/2023
cx complaint not drainning arrived installed part and unit is draining but now drainning is slow due to alot of food debris is hose. ordering hose; ordrng 1 WPW10545278 (hose) and 1 8269144A (hose)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
Shawn D.
Job Details:
11/22/2023
"inspected unit found microwave door not closing all the way on rihgt side inside light staying on. when opene and closing the door the long slider on right side feels like its binding. pulled unit out and took apart and found sliding arm bad. grabbed part from v/s ad now lock into place but other arm is upside down so fixed that put unit back together and tested door closes great and unit starts first try never gave me that message to open close the door. unit is good to go; ordrng 1 WPW10128850 (sliding arm SD V/S), used 1 WPW10128850 (sliding arm SD V/S) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2289ATW
Near Clarksville, MD 21029
Alexander D.
Job Details:
11/22/2023
"cx complaint unit not making ice. inspected unit and verified complaint. icemaker mold empty. jumped icemaker and it harvested. icemaker was sending 102v to valve and i heard it energize but no water came in. found water dispenser not working either. cx said its been awhile since they replaced filter. took filter out and tried dispenser again but had water coming out of filter housing in rc ceiling. this model doesnt let you dispense without filter in so cant make sure icemaker fills without filter in. advised cx to replace filter with everydrop#7 and call back if issues persist. if cx calls back, send tech with valve(12001892) and icemaker(D7824706Q)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Bowie, MD 20721
Eric W.
Job Details:
11/22/2023
unit needs element reading open thermal is good ofic is pulling element and i willl come back tonight to install; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Ellicott City, MD 21043
Alexander D.
Job Details:
11/22/2023
cx complaint door wont close. inspected unit and verified complait. found strike defective. replaced strike. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Alexandria, VA 22314
Jason A.
Job Details:
11/22/2023
"Callback. Similar issue. Power button turns on unit, partial display then goes blank. Test wash no error codes * all bullton selections work. No Serv Pointers on this issue. 2TechStackW/D > JJ; ordrng 1 W11325580 (Console) and 1 W11549931 (ACU) and 1 2TechStackW/D (2TechStackW/D)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Inwood, WV 25428
Ezra M.
Job Details:
11/22/2023
"installed new sump assembly, tested unit, no leaks, working properly"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Alexandria, VA 22302
Jason A.
Job Details:
11/22/2023
CX complaint WASHER SD error. Fabric softener stays in dispenser. Ran test wash. No error codes stored. Step 2 - 2nd cold water is noisey but good flow. Cleaned out water ports in dispenser. No suds in tub when running test wash. Left quote for replacing cold valve. CX will try detergent with fabirc softener product > JJ ; ordrng 1 W11316256 (cold valve $115.38)
We serviced a
WHIRLPOOL OVEN
Model WFG515S0MB0
Near Clear Spring, MD 21722
Ricky E.
Job Details:
11/22/2023
"installed part and verified unit coming to temp, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Arlington, VA 22206
Jason A.
Job Details:
11/22/2023
CX complaint WASHER not spinning or agitate. Dryer works. Found belt slipped. Reset belt & tighten motor mounts. Ran test wash & filled tub half full. Test agitate & spin > JJ
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Richard B.
Job Details:
11/22/2023
"CX complant. Dryer is loud. Inspected unit and found dryer needs blower seal to make quiet , Ordering blower seal. Not in stock. Further work needed. RB; ordrng 1 W11401018 (seal)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Rockville, MD 20852
Roberto I.
Job Details:
11/22/2023
"Cx complaint water collecting inside door gasket.Inspected unit, found clogged drain holes inside bellow and tub. Unclogged holes, drain tested ok with water. Collected $139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Gaithersburg, MD 20882
Julian H.
Job Details:
11/22/2023
CX complaint about unit not making ice confirmed issue checked temperature FC 0* then put unit on test 44 23 stuck in harvesting position then remove case ran test 44 again & checked resistance on icemaker switch test close icemaker is fine did aresistnace test on harness & has a broken wire within door need FC door CX DONT WANT TO CONTINUE PAID FOR SVC CALL; ordrng 1 LW11037733 (dor-fip ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Norfolk, VA 23503
Carl A.
Job Details:
11/22/2023
cx complaint of unit still conastating between RCand FC called techline spoke with Kirtand was advise unit going up for review; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Bethesda, MD 20817
Shawn D.
Job Details:
11/22/2023
cx complaint washr keeps giving suds error code. inspected unit then checked for errors and had f0e2 so cleard code ran test 12 to find cold valve 1 sounds funny but flows good but when unit got to draining it drains very very slow. grabbed vacumed cleared water found pump filter clogged. cleared clog and ran unit again and now is draining good. informed cx might have a water valve issue but he said it has always sounded that way. collected for service fee unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/22/2023
"cx complaint unit displaying SD, checked unit, come to find defective stator and drain pump reading 6ohms. ordering drain pump and stator to complete repair.; ordrng 1 WPW10419333 (stator) and 1 W10536347 (drain pump asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Glen Arm, MD 21057
Emmanuel R.
Job Details:
11/22/2023
"Cs unit is tripping the breaker on the house, couldnt confirm complaint. Never tripped the breaker on me while in the home, compressor pulling .92am 123watts that good, heater was pulling 4 amp never tripped the breaker. Advised to call an electrician to look at the electrical system in the home, we connected the fridge to a diffirent outlet to see if it trips that one too. If customer calls back i would replaced the evap hanress and/or control."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/22/2023
"cx complaint long dry times and unit rocking. checked unit, come to find poor airflow, corrected airflow, also come to find frayed foot, ordering leveling feet to complete repair.; ordrng 1 W11025920 (feet)"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Baltimore, MD 21218
Shane M.
Job Details:
11/22/2023
cx complaint the unit still leaking. found another pinhole on hose to pump. cx paid cc $29.68; ordrng 1 W11366249 (hose)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Newport News, VA 23608
Orbie
Job Details:
11/22/2023
"cx complaint unit has F1E1, has pic of it but had breaker off and no codes present. reordering UI and control. ordering console as console coming apart, also ordering harness to UI just incase.; ordrng 1 W11672039 (control) and 1 W11632709 (UI) and 1 W11660284 (console) and 1 W11627526 (harness)"
We serviced a
WHIRLPOOL OVEN
Model MMW7530WDS01
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/22/2023
"cx complaint oven door wont stay closed, found hinges bent past 90*, ordering hinges added phone number and email (on TY); ordrng 1 WP9760573 (hinge-door R) and 1 WP9760574 (hinge-door L)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Newport News, VA 23608
Orbie
Job Details:
11/22/2023
"cx complaint unit not working. cx already had unit pulled out for me on arrival. found OL at element/tco and thermal fuse. used thermal fuse from VS. unit appears to be working as designed. advised cx to have vents redone by handyman as vent in floor isn't hard pipe; ordrng 1 WP3392519 (thermal fuse OAVS), used 1 WP3392519 (THERMAL FUSE OAVS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ0
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/22/2023
"customer stated that the unit wasnt baking. verified issue and fnd bake and broil not functioning. pulled unit and tested the elements and hi limit, all test to spec.. fnd units relays not firing when selecting cycles.. all cooktop elements are working... need part...; ordrng 1 w11542161 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/22/2023
came out and replaced cook top on unit . tested unit is now running as designed .
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Gaithersburg, MD 20886
Julian H.
Job Details:
11/22/2023
replaced parts top rack works properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Williamsburg, VA 23188
Orbie
Job Details:
11/22/2023
"cx complaint unit doesn't shut well. verified complaint. found gasket not sitting against mullion. mullion very wavy and cabinet has a few questionable gaps in it. Called techline to document, spoke with Andrew. provided pics of unit, advised to attempt to steam gasket to promote sealing and to order RTV for gaps to seal cabinet.; ordrng 1 WP4317852 (adhesive)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Alexandria, VA 22314
Jason A.
Job Details:
11/22/2023
CX complaint RANGE oven gas smell & sooty. Confirmed complaint. This building 625 & 635 is LP. Convert unit to LP. > JJ; ordrng 1 W10861656 (Regulator) and 1 W11436985 (LP conversion kit)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Williamsburg, VA 23188
Orbie
Job Details:
11/22/2023
cx compaint unit start button won't work. verified complaint. replaced control panel. unit start button still not working. ordering controls. will need second tech for removal w/o damage as unit is very high and hard wired.; ordrng 1 W10891908 (cntrl-elec) and 1 W10891907 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model MDB9979SKZ0
Near Gaithersburg, MD 20882
Julian H.
Job Details:
11/22/2023
CX complaint about unit getting an error F8E4 overflow condition checked unit on diagnostics found errors F8E4 F7E1 motor failure f9e1long drain tested on test mode unit wont move fwd from step 1 motor just buzzing found heater bushings completely gone need heater per service pointer W11540964D also motor & seal causing water to deflect need parts; ordrng 1 W11664713 (lwr seal) and 1 W11416362 (sump motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Williamsburg, VA
Orbie
Job Details:
11/22/2023
cx complaint unit not draining. checked unit found weak drain pump. replaced drain pump from VS. tested unit. working as designed.; used 1 W11458345 (pump OAVS) from stock
We serviced a
MAYTAG RANGE
Model MES8800PZ0
Near Woodbridge, VA 22191
Tanner B.
Job Details:
11/22/2023
"Adjusted cooktop , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/22/2023
"cx complaint ice fc, cked unit found frost in fc, door switch stuck close, removed frost buildup, leveled unit to provide proper door closure, and verrified seal, installed filter bypass for cx, tested functions, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/22/2023
"Cx complained the unit shakes. Inspected the unit and found that when pressing on the tub, it bounces more then once. Unit needs new suspention.; ordrng 1 W11400156 (suspention)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/22/2023
"remived unit from wall, found back panel of microwave bent toward fan pushed panel in,reassembled, reinstalled, tested, unit working as designed.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Dumfries, VA 22026
Tanner B.
Job Details:
11/22/2023
"RH rail freezing up with ice , unit needs lh/rh rails and fc door seal ..; ordrng 2 W11658403 (slide rail)s and 1 W10571967 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Norfolk, VA 23503
Carl A.
Job Details:
11/22/2023
"cx complaint fo unit not spinning out clothes completely,checked unit to find no error codes at this time ,tested unit checked good looked under the unit ot find unit leaking oil from gear case odering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10752283 (washplate) and 1 W10528947 (Drive Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/22/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JMW2427IL02
Near Hampton, VA 23664
Justin W.
Job Details:
11/22/2023
cx complaint f2e1. confirmed complaint. replaced ui CBE cx pif labor and diag. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Gaithersburg, MD 20882
Julian H.
Job Details:
11/22/2023
CX complaint about lights not working nor icemaker or dispenser inspected found that pantry ui was not turning on remove ui lights staarted to work found couple of lights causing an interference issue test icemaker test 56 E0 test 57 passed test45 filled need parts to let unit cool down properly found svc pointer for lights unit more than 5 yrs need parts CX OWES LABOR $110; ordrng 1 W11683244 (led kit) and 1 WPW10769076 (pantry ui)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Strasburg, VA 22657
Ezra M.
Job Details:
11/22/2023
"replaced motor, actuator and drive pulley. loaded unit and started cycle. sounds normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Sherwood
Job Details:
11/22/2023
cx complaint not cooling arrived and confirmed. found fc 13 and rc 56 degress and baffle wasnt open. ran test #3 evap fan came on and air baffle is opening and closing. checked thermistor and they are in spec ordering control and baffle; ordrng 2 dataloggers (data loggers)s and 1 W11670354 (control) and 1 WPW10251467 (baffle)