Service History 274 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Hampton, VA 23666

Justin W.

Job Details: 08/24/2023

cx complaint unit not filling properly and lid chrome came off. checked unit to find error codes f0e3 f8e6. checked to find chrome came off ordering lid to complete repair. advised cx of proper use and care.; ordrng 1 W11404468 (lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Franklin, VA 23851

Branden R.

Job Details: 08/24/2023

cx complaint doors not sealing - refrigerator - refrigerator door - left light switch popped out also checked unit and found gasket needing to be steamed out . steamed out gasket and found bad light switch on unit not allowing proper vac to light . tryed to replace switch on unit and wires are stuck inside cabinet on unit called techline to doc was advised wp will be reaching out to cx

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/24/2023

replaced roller wheels and manifold. unit is now working as deisgned

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/24/2023

Per previous diag I was able to access and replace the door gasket. I let the adhesive tack up and verified that it is holding. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Enola, PA 17025

Cody H.

Job Details: 08/24/2023

CX complains unit is making noise during draining. CX also complains unit is not drying dishes. Found unit drain pump is making chattering noise as well as heating element reads OL from control. Ordering heating element and thermostat for repair as well as return with drain pump. CX DECLINED EMAIL ON THIS VISIT DUE TO NOT KNOWING HUSBANDS EMAIL.; ordrng 1 W10518394 (heater) and 1 WP661566 (heater thermostat)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/24/2023

"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Clinton, MD 20735

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit freezing food in the RC section. when i arrived unit was set to recomended temps. RC section had frozen bottle of water in it on multiple shelves. nothing is blocking air vents. prob shows 18 in RC, -5 in FC. i found in diagnostics the damper is stuck open. when running test to close the damper it makes a grinding noise and door does not move. unit will need a new damper. quoted cx for repair and she paid for all but labor. will owe 110 on return. schedule when part is available.; ordrng 1 W11645127 (damper)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit is dead. Unit will not power on or enter diagnostics. Accessed the control and plugged the unit back in. Diagnostic LED is blinking. Unit still would not respond to the power key, but the unit did enter diagnostics this time. Unit is displaying F6E2 and F2E1 error code. Unit would not continuing beyond that. Unit powered down. There is soot material along the top of the console, but no visible burning on the control. Found the same material on the inside of the console under the fascia. Unit needs a new console.; ordrng 1 W11135391 (console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/24/2023

"cx complaint no operation, checked unit, doa 120 vac to control, leds flashing twice, 12.76 vdc to u.i, u.i not lighting up, components ohmed good, motor 9 ohms, drain pump 29 ohms, heater 13 ohms, u.i and u.i harness expart. informed cx to contact kitchenaid for part updates.; ordrng 1 W11622500 (console) and 1 W11690158 (harness u.i)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS1

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/24/2023

arrived foudn the issues wasnt not the lower door seal from the start and retuirning the door seal and refund parts shipping etc for cx found rubbing of the inner plastic pannel.. was able to adjust and now no noise and checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Alexandria, VA 22301

Davonte

Job Details: 08/24/2023

"cx complained unit would stop mid cycle. after running diag got erroe code f8e1. after inspecting unit confirmed cx complaint. checked water valves and noticed that one of the connections wasnt all the way plugged in. reseated connectiin, unit now working as should."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Great Falls, VA 22066

Simon

Job Details: 08/24/2023

"CX complaints refrigrator section not cooling .Inspected unit found that refrigrator thermistor reading OL and freezer section ice builtup .ordered refrigrator thermistat ,evap and heater freezzer lower section and freezer /evap thermistor .SZ; ordrng 1 WP2188820 (refrigrator thermistor) and 1 W11629714 (evaporator and heater) and 1 W11629268 (freezer /evap thermistor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, VA 23188

Orbie

Job Details: 08/24/2023

"cx complaint unit not working. checked unit found F0E7, F7E4, F0E5. went under unit to find slipped slider. replaced slider with PreID and tested. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Wilmington, DE 19805

Taylor F.

Job Details: 08/24/2023

"Cx complaint is a small amount of condensation on the FC gasket. Found no air leaks on any of the doors, no gaps in liner. Found the cx does not use the AC and keeps the windows open during summer. This issue just started a few months ago when it started to get hot outside. Explained to the cx why this is happening. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ

Near Centreville, VA 20120

Daniel J.

Job Details: 08/24/2023

dishwasher not water entering the tub also mounting concerns checked valve to home and connections to inlet valve on dishwasher tested water now entering tub addressed the mounting with customer mounted to sides of cabinet with granite coutner tops informed customer with the gap between dishwasher and cabinets and being mounted to sides with higher counters it allows for movement legs all the way up and gap on sides and top mr will contact builder

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/24/2023

"not filling. verified good water pressure from supply. verified voltage to valve. replaced valve, ran diag cycle, working properly"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 08/24/2023

"Cx states unit giving off balance load errors. Entered diagnostic mode, found saved F2E1 (UI stuck button), and F0E7 (load detected during clean washer cycle), cleared errors. Found unit not level, leveled feet, ran calibration cycle, ran auto test cycle, ran manual high speed spin test. Instructed cx on how to load washer, recommended using deep fill setting for heavy/bulky loads. Unit is working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/24/2023

CX COMPLAINT THE ICE MAKER NOT PRODUCING ICE FOUND ICE MAKER LEAKING FROM THE BOTTOM REPLACED AND I/M TESTED GOOD.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 08/24/2023

installed both ordered parts and restored power. started a bake cycle in the upper oven. upper oven heated to the correct temp. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dunkirk, MD 20754

Shawn D.

Job Details: 08/24/2023

"opened system and seemed full of r600. replaced the compressor drier stub then vacumed system down and filed to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Hagerstown, MD 21742

Ken M.

Job Details: 08/24/2023

"Gearcase, splutch, belt, and motor replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Baltimore, MD 21225

Emmanuel R.

Job Details: 08/24/2023

"Cs unit will stop washing intermittenly, couldnt confirm compaint but found error codes f7e4 motor module over voltage, f0e3 overload, f0e2 over suds, f5e1 lid latch fault stuck open, f2e1 UI stuck button. Diagnotics cycle completed good. Advised customer how to properly load and use the machine, also how much soap to us and what to do in a out of balance situation. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Waldorf, MD 20602

Leon

Job Details: 08/24/2023

replaced the parts then tested unit and we didnt hear the issue

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, VA 20194

Christian C.

Job Details: 08/24/2023

"cx complain the unit not going through normal cycle, inspected the unit, checked capasitor checked all the conections under the unit no issous run diag-cycle three times no issous unit works normal."

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Goldsboro, PA 17319

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the unit is not starting cycles. The lid locks and unlocks several times and it doesn'tove past sensing. Upon arrival I found that the unit is unplugged for several days. I plugged it in and started a quick wash cycle and found that the unit started the cycle without any issues. I entered diag and found that the unit has an F5E2 and an F7E7. I cleared the codes and ran the diag test. Unit was able to complete the test. I then started a drain and spin cycle and the unit again started the cytcle without any issues. Unit is functionign as itnended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Virginia Beach, VA 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint leds not illuminating, unit falls under service pointer stating to replace leds, replaced leds, collected $120 service fee. advised cx ticket open for 30 days."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Eldersburg, MD 21784

Brian R.

Job Details: 08/24/2023

came out and rebuilt lower half. then ran dlms cycle and auto test as well a let a normal cycle go for a bit and unit checks. no codes in unit. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model CXCALL

Near Richmond, VA 23220

Chris B.

Job Details: 08/24/2023

cx comp unit will not dry clothes insp unit found dryer vent from filter to blower wheel clogged cleared obstruction tested unit working as desighne d collected 120 sc cc cx satted he will be calling back in with mod an ser he had left and locked unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/24/2023

"contatcted wpl techline, deamed unrepairable.. found no freon in unit, -10vac/ 90psi and equalized to 5psi/5psi in 30 secs.. no visible uv dye on exposed tubing .. Job complete"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

"CX complaint: makes 1 batch of ice, then stops making ice. Tested but failed to verify complaint. Upon testing i found water trickling in until i removed the filter. Then unit did not have any problem making second batch of ice. Condenser fan working properly. Only problem found is that unit would not go into diagnostic mode. I quoted CX price to replace control board W11034363 due to unit not going into diag. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not cooling correctly. One day is good and another is thawing everything. Few times a week. Found the unit cooling ice bin is full and reading close to 0. Called techline and the said to replce the UI. Left quote owes 219.26 for UI.; ordrng 1 W10822646 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced the inlet vavle unit is good to go and not leaking into the tub anymore.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit is not cooling properly. The air tower in the freezer broke apart during breakdown to get to the evaporator. Found once the tower was out of the way that one of the ground wire connectors was in the way of the fan blade, preventing it from turning. Wire moved out of the way and the fan turned on. Ice build up cleared from the air ducts. Unit needs a new air tower.; ordrng 1 W11126274 (air-tower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, MD 21015

Neil H.

Job Details: 08/24/2023

REPLACED THE CRISPER AND FRONT CHECKED GOOD

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is the strike on lid broke some how. checked unit and replaced strike and now unit checks.job complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

repalced the parts and tested operation. unit is good to go. no leaks present.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Shermans Dale, PA 17090

Cody H.

Job Details: 08/24/2023

"CX complains unit will not spin. Found unit unplugged on arrival. Ran unit through diagnostic test. Found unit to not drain causing unit to not spin. While inspecting harness during manual drain found that moving the harness caused unit to start and stop draining. When returning to the top of unit found shorting of the wires in the harness cause control to shut off. Unit will need control and harness for repair. Contacted office and spoke to Halie due to being a contract, who said parts were within allotted amount. Was able to install control and harness from pre i.d parts. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Millville, DE 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is oven doesnt go pst 250deg. Inspected/tested. Found control set to celcius. Preheated oven to 350 and 375 but both time unit would stop 10 deg before set temp. Tried calibrating oven and did not change things. Control replaced on last visit. Ordering temp sensor. Trible site down cannot chack availability at this time; ordrng 1 W10833885 (sensor)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Dillsburg, PA 17019

Bernard M.

Job Details: 08/24/2023

"Replaced switch, ran test cycle and unit drained all water and completed cycle without further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced all parts. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

cx complaint broil doesn't work as well as stove top. found electrode faulty and extended touching burner head and not igniting. also found broil igniter intermittently cutting off and not coming back on. ordering all parts needed for repair.; ordrng 1 W11453920 (electrode) and 1 W11662402 (burner kit) and 1 WPW10333842 (igntr-oven)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Leonardtown, MD 20650

Leon

Job Details: 08/24/2023

replaced front left ignitor. tested unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the FC door is hard to open and close. upon arrival I found that the track and the inside of the door on the LH side has ice/frost on it. I inspected the door and found that the bottom of the door is wavy and is not sealing against the cabinet. I quoted the cx for the cost of the repair. Cx paid the service call and will decide on the repair at a later time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Point, VA 23181

Orbie

Job Details: 08/24/2023

cx complaint unit not cooling. checked unit verified complaint. found wall of ice at freezer. pulled evap cover to find loose brown connector at defrost heater. reseated connecter and secured with tape. put unit into test mode to verify defrost heater is working while defrosting evap. ordering defrost heater harness to complete repair.; ordrng 1 W11650661 (defrost heater harness)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 08/24/2023

"Cx complaint the unit doesn't chime when pressing buttons and other functions. Went into cycle signal and its set on its highest volume but doesn't chime. Ordering fascia, once approved contact cx to reschedule; ordrng 1 W11413566 (fascia)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/24/2023

"cx complaint of unit displaying the F8E1,checkedu nit to find the following error codes F0E3,F8E1,ran unit in test cycle to find that the water valves have an internal blockage that has cause the low flow of water replaced water vavles tested and calibrated unit works as deisgned"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

replaced damaged console

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Providence Forge, VA 23140

Orbie

Job Details: 08/24/2023

replaced all parts. reinstalled unit. tested unit. working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/24/2023

"CX complaint RF knob broke off, LF know almost broken.Confirmed complaint, the stem on the RF burner came off the valve togrther wih the knob (know damaged too). The LF stem is almost out from the valve and wobbly. Ordring left manifold W11334707. Pre id right manifold and knob to be installed on return. web site was down, unable to check part availability. Called Whirlpool Safety and, spoke to Ken documented everything. They are shipping the left manifold (W11334707) to us with the p/o # as reference. He said we can call on Monday to get a tracking #.; ordrng 1 W11334707 (left manifold assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

Replaced control as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 on CC. Job is complete

We serviced a

JENN-AIR OVEN

Model JJW3830IM01

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit wil need ui; ordrng 1 W11451452 (ui control touch pad)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

"replaced fuse, tested unit. working - upon putting cup of water in unit to test cx stated weird mark in bottom under glass turn table, found bare metal within unit. called techline spoke to Chris. Advised to add touchup paint to unit. CX refusing touch up paint. cx advised us to leave unit out so they can repair bracket as well. completing ticket unless cx calls back. if cx calls back unit needs (72017) touchup paint.;"

We serviced a

KITCHENAID OVEN

Model KEBS277SSS04

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"CX complaint upper broil not working.Found signs thermal event on upper broil and also a broken metal connector on outer ring wire. The oven must to be pulled out on the return visit in order to replaced the connector. Left 2 spare connectors with the cx, in case a different tech goes back. Ordering broil element WP9760774. Collected $ $395.95, balance due $125. A 2nd tech is needed, since the oven is installed between the trefrigetatoe and a side wall.; ordrng 1 WP9760774 (broil element) and 1 2nd tech"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Millville, DE 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is cootop no burners. Inspected/tested and hear gas but no clicking. Verified 120vac at outlet. Removed top and inspeted thoroughly. I found the power cord was defective and shorted on brass fitting. Repaired harness and secured it so its not touching anything. Put cooktop back together and retested and it is now working properly. Job is complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is unit does not run right and flashes a F8E4 code and beeps. found codes F8E4. cleared code found float pan had water in it. cleaned and dryed and tested unit. ran auto test and saw slight drip at water valve. tightened fitting and no drip unit now checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Newport News, VA 23601

Justin W.

Job Details: 08/24/2023

cx complaint unit not working. cx removed unit. checked unit to find motor corroded from leaking heater bushing. ordering motor and heater. scheduled for 8/28/23. cx PIF cx requested to leave unit out to clean behind.; ordrng 1 W11537778 (heater) and 1 W11416362 (sump and motor)

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM7

Near Mechanicsburg, PA 17055

Cody H.

Job Details: 08/24/2023

"CX complains unit is making loud buzzing noise. CX is without warranty and has agreed to pay service fee. Found unit to be making noise from sump assembly. Unit will need sump assembly for repair. Quoted cx for repair to which they declined at this time. Advised cx the quote is only good for 30 days from service and after that they will owe for service fee again. CX paid for service fee only, cx owes nothing unless they call into office and agree to pay for sump replacement. CX email confirmed. cx paid with card. No further work needed at this time."

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt drying clothing. couldnt duplicate issue as i found unit to be working as design.. found unit almost finishedd a cycle. found a long vent to exit. this casuing cx issues with drying. gas unit shutting on & off due to the long ventline.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Afton, VA 22920

Eric F.

Job Details: 08/24/2023

"Could not verify complaint unit not heating. Ran diagnostic cycle, no errors, tested unit, unit currently heating water. Possible that control was damaged or turned off heating function between previous repairs due to seal not yet being replaced. Advised cx to call back if issue reoccurs, if cx calls back must return with W11629915 (control)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Richmond, VA 23234

Chris B.

Job Details: 08/24/2023

cx comp rc door gasket will not seal and unit is condensating in rc and fc seated door gaskets with heat gun tested unit wroking as desighned

We serviced a

IKEA DISHWASHER

Model IUD9500WX3

Near Washington, DC 20015

Brian F.

Job Details: 08/24/2023

"Cx states unit won't start. When I arrived, unit was powered on, start button blinking ready to start cycle, pushed start button, unit started cycle immediately. Unit is working properly."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

cx complaint the throwing error code. found F6E4. ordering console w control.; ordrng 1 W11600643 (console) and 1 W11448962 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx complaint is with temps and no ice or water now. tested and checked unit. units a call back and within its 30 days. no ice or water. took line off going into filter housing and no water through. you can hear single valve buzz but not letting water through. at time temps check. return set for 8/31; ordrng 1 W10865826 (Single Valve 77.24)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit has a broken fan blade and fan motor has lots of play in shaft will need both parts; ordrng 1 W11127829 (condensor motor) and 1 W11193484 (fan blade)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/24/2023

"Confirmed cx complaint unit not draining. Found connection at drain pump broken at harness, this time on the opposing spade as before. Connected spade and harness so cx can have a functional washer, re-ordering lower harness to replace damaged harness.; ordrng 1 W11614513 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not drain checked unit to find wire harness toren away from drain pump,and as tech leaned back unit to find oil just dripping oil from gear case ,ordeirng parts for repairs; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx compaint is water drips down from center bar on left door and things freeze on the top and door gasket is torn on left door and she said ice maker makes very loud noises when making ice. checked over unit. will order parts needed and office will schedule.; ordrng 1 W10830274 (FF Door Gasket) and 1 W11548540 (Ice Maker) and 1 W11548538 (Harness) and 1 W11556911 (UI Black) and 1 WPW10311757 (Door Guide)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford Mill, MD 21244

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt washing proper. put unit into test mode, unit failed in agiate motor buzzing from failed capacitor.. ordering cap, cam & belt.; ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11395618 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBL2258XES3

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

replaced ice maker and tested unit and working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, DE 19945

Frederick R.

Job Details: 08/24/2023

CX complaint is unit not draining. Inspected/tested and pulled F8E4 error code. Ran unit for 15 mins saw now signs of any drips or leaks but there was water in drip tray. . Everything was working properly but I did notice when unit was installed it was not leveled and tilted slightly back which could cause water to drip into tray from overflow lip. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/24/2023

replaced gasket door is really hard to open and close so cleared ice off track and is working alot better but track issue could return. told cx to keep an eye on freezer door how it closes and if gets stiff again to call us. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV

Near Arlington, VA 22207

Davonte

Job Details: 08/24/2023

cx complained that rc wasnt cooling. confirmed cx complaint. tested unit in diag mode didnt hear evap fan come on. took evap cover off. fan was iced over. unit will need fan motor and evap harness; ordrng 1 WPW10487766 (evap harness) and 1 WPW10464673 (fan motor)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Hampton, VA 23669

Justin W.

Job Details: 08/24/2023

cx complaint water intermittently in tub. checked unit to find no error codes. found airflow good. unable to replicate issue ordering valve based on picture cx had of water accumulating in bottom of dryer while unit was off. valve may be getting stuck partially open.; ordrng 1 W11267102 (valve)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained of a slow ignition Following the steps on the pointer w11643965, alignted the top part of the flame spreader to overhang the bottom on the left side and tested and it lights alot quicker. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Clinton, MD 20735

Shane B.

Job Details: 08/24/2023

installed ordered parts. drain pan wa clear and unit is cooling propely. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Williamsburg, VA 23188

Orbie

Job Details: 08/24/2023

cx complaint unit makes noise during operation and will stop when he touches it. checked unit found bent cabinet at rear near compressor. called techline spoke with Derek. advised unit unrepairable. advised cx to call whirlpool customer care phone number for next steps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Dustin F.

Job Details: 08/24/2023

"Installed mastic and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the user interface assy, control, and the moisture harness unit was moved to garage was unable to complete testing unit is now functions Normally"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parrs checksok

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit staring cycle all over again when reaches the end of cycle that cx had set to checked unit to find the following error codes F8E1,F0E3 found that relay on control board gettting stuck causeing unit to contunie to run cycle over and over again; ordrng 1 W11626074 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS1

Near Catonsville, MD 21228

Robert L.

Job Details: 08/24/2023

"installed control,found burnt spot on old control, compressor and fans came on , FC dropped 5 degrees, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near White Hall, MD 21161

Sal R.

Job Details: 08/24/2023

"Per the previouse tech, I was able to access and replace all parts. I tehn pre heated the unit to 400 per CX request. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: warm in FC. Tested and verified complaint. I found that the left side of the FC door was out 1 inch from body when door was closed. I found it was the screw that holds the track had backed out and was catching the track as it came back. I corrected the screw which did get tight. Tested unit and it is now working properly. CX paid 120.00 for service by CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near East York, PA 17402

Justin L.

Job Details: 08/24/2023

As per previous tech was able to access unit and replace icemaker. Watched it harvest and fill no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, PA 17501

Justin L.

Job Details: 08/24/2023

"Cx complaint unit stopped mid cycle. Was able to access unit and verified 120.8VAC incoming into unit. Found that you couldnt start a cycle, cancel a cycle or enter diag. Unit would randomly power on and off even though proper voltage. Ohmed out pump and had 19.6. Ohms. Ordering control, pump and harness and office will need to set return; ordrng 1 W11578563 (control) and 1 W11450610 (lower harness) and 1 W10775446 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 08/24/2023

CX complaint is fridge gerinding noise. Inspected unit and found bottom of FC sheet of ice as well as evap cover. Pulled drain tub and found it clogged with debris and cleared out. Defrosted evap and drain line. CX had many bad experiences with another company and were very satisfied with service because the other company just told them to unplug unit for 24 hrs five different times. Unit is repaired and now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middletown, PA 17057

Cody H.

Job Details: 08/24/2023

CX complains unit makes loud buzzing sound after draining. Ran unit through diagnostic test and unit made loud grinding noise inbetween drain and spin cycles. Unit completed all cycles. Found that when shifter is moving between agitate and spin it is not shifting entirely and causing the grinding noise. Unit will need actuator and splutch for repair. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/24/2023

Cx complaint middle burner not operating properly. Was able to access unit and found burner head warped so not making good contact. Replaced and tested and found that between simmer and medium the valve wasnt operating properly cauisng flame to go out but still give gas. Replaced manifold and corrected the issue. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not wroking,checked unit to find the folling error codes F8E1,tested unit to find wire harness not full seated on vavle,also found that no water coming from cxs fill hose to feed unit tested and calibrated unit works as designed,advise cx to have maint come and find out why there is no hot water feeding the unit ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV02

Near Hanover, MD 21076

Emmanuel R.

Job Details: 08/24/2023

"Cs unit stopped cooling, confirmed complaint. 19.28k 7-8 degrees fc rc 6.89k . Evap frozen over, bymetal not closing. Replaced evap harness and tested unit. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/24/2023

"replaced parts and found the unit to have led in fc section otut too and also the gasket is ripping causing air gap.. ordering gakset and led for unit to complete repiar,; ordrng 1 W10917313 (gasket) and 1 W10695459 (fc led)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Inwood, WV 25428

Ezra M.

Job Details: 08/24/2023

"recently installed, control panel dark and unresponsive. found wire harness at bottom of door not connected. reconnected nd tested, working properly"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit showing open & close. confirmed it. gave a quote for the interlocks $277.33 cx paid in full by card. replaced locks. went to test unit. started unit but no actions. unit now needs a control board. board covered for 5yrs. cxcouldnt provided paperwork so she will contact office when she has paper. control board W11413135

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 08/24/2023

"repalced sump pump asy, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/24/2023

"noise. found loose nut on drive pulley. tightened nut, ran diag cycle, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/24/2023

cx complaint is the unit not making ice. when i arrived the only ice in the bin was from a bag of ice. cx said unit never made ice after last IM was installed. temp prob shows -6 in FC. i found the IM power button in the off position. turned it on and it found home position. the bail arm on the IM is bent toward the tray and when cycling the arm is hitting the tray not allowing it to drop down all the way. ialso founfd the ice bin is broken. it has a large crack on the bottom allowing ice to fall onto top shelf. replaced IM with preIDed part. bail arm does not contact tray on new IM. it cycles properly. ordering ice bin.; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Test on the unit. Cold water Valve is only Dispensing a little bit of water. Unit will need the Water Inlet Valve. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Stephenson, VA 22656

Ezra M.

Job Details: 08/24/2023

"low cool, fc evap frozen over. put in forced defrost, no operation from heater. tested voltage, found 120vac to heater, heater started working. bad connection. replaced evap fan motor w/ harness. verified proper operation."

We serviced a

JENN-AIR OVEN

Model JMW2430LL02

Near Columbia, MD 21044

Robert L.

Job Details: 08/24/2023

"cx complaint inner exterior glass arrived cracked (see pic), wrong part pre-id, ordering inner exterior glass; ordrng 1 W11602610 (inner door glass)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, VA 20151

Richard B.

Job Details: 08/24/2023

"CX complant.No ice comes out. Inspected unit and found coupler on ice bucket broken , Found plate on chute assembly mounting plate shattered , Ice door closes fully. Ordering chute assembly and ice bucket. In stock , Further work needed. RB; ordrng 1 W11347840 (ice bucket1) and 1 W11573761 (chute assembly mounting plate)"

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