Service History 269 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

repalced the control panel. tested operatgin. unit is good to go.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint uppright flap of RC door gasket had come off and seperatdd from gasket, found doors slightly leaning on at top and flaps rubbing, will need to adjust doors and relevel unit as well as run test 85 and set to 01 for mullion always on, ordering right RC gasket; ordrng 1 W10917313 (gasket-dor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/24/2023

replaced roller wheels and manifold. unit is now working as deisgned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Fairfax, VA 22030

Jason A.

Job Details: 08/24/2023

"S Code covers Replacement Control, Replacement Evaporator Cover and 2X labor. Read thermistor temps & log past 6Cleared evap so unit can cool in RC. FC temps are good & unit is making ice. Returning tech: Clear ALL ice RC evap. Test drain hole is clear. 2-Count > JJ; ordrng 1 W11333076 (Main Control) and 1 W10889360 (RC evap cover) and 1 2Count-S27311 (2Count)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 08/24/2023

"cx complaint not starting, found no errors but when running diangostic shifter didnt move to spin and only washplate moved , cam not interlocking, can turn outside of cam and basket engages and moves, but actuator not moving, ordering shift actuator and cam; ordrng 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Clinton, MD 20735

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit freezing food in the RC section. when i arrived unit was set to recomended temps. RC section had frozen bottle of water in it on multiple shelves. nothing is blocking air vents. prob shows 18 in RC, -5 in FC. i found in diagnostics the damper is stuck open. when running test to close the damper it makes a grinding noise and door does not move. unit will need a new damper. quoted cx for repair and she paid for all but labor. will owe 110 on return. schedule when part is available.; ordrng 1 W11645127 (damper)"

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM03

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Door Gasket will not stay on the Freezer Door. Checked the Door / Gasket. The part that holds the Gasket in place is not deep enough to hold any gasket in place. Unit will need a new Freezer Door & Nameplate. ( Advised the cx to check the Door once Door is received for any damages.) ; ordrng 1 W11178521 (Whirlpool Nameplate) and 1 LW10638683 (DOR-FIP)

We serviced a

JENNAIR OVEN

Model JMW3430IL02

Near Edgewater, MD 21037

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not turning on after lights went out. I tested the unit and with the brekaer on the unit is not getting 240v. I only get .235 voltage. The unit needs electrician the breaker may be bad. Customer will call back if they can get 240vAC. collected 120

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Alexandria, VA 22301

Davonte

Job Details: 08/24/2023

"cx complained unit would stop mid cycle. after running diag got erroe code f8e1. after inspecting unit confirmed cx complaint. checked water valves and noticed that one of the connections wasnt all the way plugged in. reseated connectiin, unit now working as should."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 08/24/2023

"Cx complains about an error code f2e2 stuck keypad, inspected unit, the ui is bad the vent leaks air and damaged the ui board.. order parts; ordrng 1 W11116422 (panel-cntl) and 1 w11402115 (ui housing) and 1 WPW10428211 (vent asm) and 1 W11112070 (deflector)"

We serviced a

WHIRLPOOL WASHER

Model MVWX500XW0

Near Carlisle, PA 17015

Andrew S.

Job Details: 08/24/2023

"Cx complaint is that the unit is not spinning out the clothing. Upon arrival I found that the unit has na F2E1, F7E1 and F7E7. I then attempted to run the manual spin and found that the capactior has failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 8/28 AM Preference.; ordrng 1 W10804664 (Capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ

Near Centreville, VA 20120

Daniel J.

Job Details: 08/24/2023

dishwasher not water entering the tub also mounting concerns checked valve to home and connections to inlet valve on dishwasher tested water now entering tub addressed the mounting with customer mounted to sides of cabinet with granite coutner tops informed customer with the gap between dishwasher and cabinets and being mounted to sides with higher counters it allows for movement legs all the way up and gap on sides and top mr will contact builder

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/24/2023

cx would prefer pm appt; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Vienna, VA 22180

Jason A.

Job Details: 08/24/2023

CX complaint DW not cleaning - starts a cycle but not advancing. Found F4 error & pump has 120VAC at motor connector. Called WP Trade Partners. Replaced sump & ran test wash. Unit is advancing & has good wash pressures. Start Sensor wsh. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 08/24/2023

installed both ordered parts and restored power. started a bake cycle in the upper oven. upper oven heated to the correct temp. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Fallston, MD 21047

Neil H.

Job Details: 08/24/2023

"THE MOTOR IS HUMMING AND HAS BURNING WINDING SMELL AND UNIT WON'T GO INTO DIA NEW MOTOR AND CAP NEEDED THAN GO FROM THERE ON ANYTHING ELSE; ordrng 1 W11222082 (motor-drve) and 1 W11227944 (capacitor) and 1 W11502823 (Control Unit Assembly, Machine & Motor) and 1 WPW10276397 (Whirlpool Washer Drain Pump)"

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Crofton, MD 21114

Israel R.

Job Details: 08/24/2023

Installed blowr and roller kit. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Waldorf, MD 20602

Leon

Job Details: 08/24/2023

replaced the parts then tested unit and we didnt hear the issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near Indian Head, MD 20640

Leon

Job Details: 08/24/2023

cx complaint is unit didnt cool confirmed issue cx had unit turned off we put the kill o watt meter compressor was was working good but i seen alot of water running when moving the unit back and cx told me there was alot of snow on the back wall of fc took bi matel off and placed it n ice water bi matel still read open replaced harness turned unit back on unit started to cool

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Gambrills, MD 21054

Israel R.

Job Details: 08/24/2023

Customer complaing unit is not drying correctly on sendor dry and is beeng getting worst over the last couple weeks. I tested the unit and the thermostat is controlling temp. Unit heated up to 199 then click off and low to 120 and went up to 195. Unit is heating. good. I replace the auto control. I can hear the timer is really making a shorting noise when i close the door and while is working. Ordering timer.; ordrng 1 WPW10185992 (timer)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Eldersburg, MD 21784

Brian R.

Job Details: 08/24/2023

came out and rebuilt lower half. then ran dlms cycle and auto test as well a let a normal cycle go for a bit and unit checks. no codes in unit. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lovettsville, VA 20180

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit goes from wash to rinse and then back to wash, where it stalls out. Customer had the unit running a cycle when I arrived. Unit went from wash to rinse. After spinning out, the unit turned on cold water and water was trickling in. Closed and opened the supply valve during fill and water sped up slightly. Cycle paused and cold water disconnected. Supply pressure tested and is good. Unit needs a new valve.; ordrng 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

"installed valve, cycled ice maker, verified filling"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not cooling correctly. One day is good and another is thawing everything. Few times a week. Found the unit cooling ice bin is full and reading close to 0. Called techline and the said to replce the UI. Left quote owes 219.26 for UI.; ordrng 1 W10822646 (cntrl-elec)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS05

Near Leesburg, VA 20176

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the flames do not appear to be high enough. Burners tested and the high burns are where they are supposed to be, but the simmer flames were too high on the outer burners. Flames adjusted to proper simmer heights. Unit is working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS1

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Broil cycle isn't working. Started a Broil Cycle. Oven is clicking but no spark at the Broil Ignitor. Installed new Ignitor. Tested the unit again. Broil is sparking now. But very little gas. Noticed that the Broil Tube is wide open where the Gas Valve meets the Broil Tube. ( Any questions please check Sd Pictures.) Ordering the Broil Tube & Gas Valve. ; ordrng 1 WP8054078 (BURNR-BRLR) and 1 W11449506 (Whirlpool Range Gas Valve Pressure Regulator)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is the strike on lid broke some how. checked unit and replaced strike and now unit checks.job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/24/2023

Cx complaint unit not dispensing ice. Was able to access unit and removed tray to find full of ice. Found that the auger shaft was stripped causing it to not dispense. Ordering the parts needed and once approved and in office will need to set return; ordrng 1 W11671282 (auger) and 1 W11378860 (washer) and 1 WP63052-2 (yoke) and 1 WPW10309864 (divider)

We serviced a

JENNAIR OVEN

Model JDS1450FS0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/24/2023

"Inspected the unit. Found that the cx is saying that the Oven Temperature is too low. Checked the Bake Element. I'm getting 16.2 Ohms ,Bake Element is Good. Fixed broken Harness to the Bake Element. Connector to the Harness that plugs into the Element was burnt. Cut it off and put another connector on the unit. I then Checked the Temperature Sensor. I'm getting 1,087 K Ohms. Started a normal Bake Cycle. Oven Pre - Heated to 350 Degrees. Unit is working as Designed. Cx paid in full by card. ( Any questions please check Sd Pictures.)"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Dillsburg, PA 17019

Bernard M.

Job Details: 08/24/2023

"Replaced switch, ran test cycle and unit drained all water and completed cycle without further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Mount Joy, PA 17552

Justin L.

Job Details: 08/24/2023

Cx complaint ice build up on fc cover. Was able to access unit and found no signs of ice. Cx stated they had unplugged unit in for 2 days then plugged back in Removed cover and found good frost pattern and 3F in FC. Thermistor read 8.24K ohms which is out of range. Replaced thermistor and unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the unit flooded her laundry room and carpet in an adjoining room. Upon arrival I found that the unit was unplugged. I plugged the unit back in and found no error codes. I then inspected the unit for any signs of a leak. I found no obvious signs. I then ran the diag cycle and inspected the unit after. Still no signs of any leak. I then ran a quick wash cycle completely thru and removed the rear cover to watch for leaks. I was still unable to find any signs of any leaking. I called TL and documented with them. Per TL the unit had an suds lock situation. I informed the the cx of WP recommendations. Unit is functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the FC door is hard to open and close. upon arrival I found that the track and the inside of the door on the LH side has ice/frost on it. I inspected the door and found that the bottom of the door is wavy and is not sealing against the cabinet. I quoted the cx for the cost of the repair. Cx paid the service call and will decide on the repair at a later time.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Carlisle, PA 17013

Andrew S.

Job Details: 08/24/2023

Per previous diag I was able to access and replace the door gasket. I let the adhesive tack up and verified that it is holding. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Silver Spring, MD 20905

Justin S.

Job Details: 08/24/2023

CX complaint customer advise the freezer has frost build up in the freezer and also no ice is producing. Upon arrival unit had minor ice on roof of freezer cabinet. Freezer was packed overfull. Believe producted were keeping cabinet door from shutting and sealing door. seen no leaks around either freezer or refrig. door.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

replaced damaged console

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit is dead. Unit will not power on or enter diagnostics. Accessed the control and plugged the unit back in. Diagnostic LED is blinking. Unit still would not respond to the power key, but the unit did enter diagnostics this time. Unit is displaying F6E2 and F2E1 error code. Unit would not continuing beyond that. Unit powered down. There is soot material along the top of the console, but no visible burning on the control. Found the same material on the inside of the console under the fascia. Unit needs a new console.; ordrng 1 W11135391 (console)"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Fulton, MD 20759

Justin S.

Job Details: 08/24/2023

CX complaint no power - not turning on - front load washer. Tested for voltage at noise filter and had 120. Green light was not lit on control and console was not lighting up. No 5 volts DC to console.Replaced control and green light was on but console was is NOT functioning. Replace console and unit began to power up. Ran Diagnosis cycle and unit fills

We serviced a

JENN-AIR OVEN

Model JJW3830IM01

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit wil need ui; ordrng 1 W11451452 (ui control touch pad)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Great Falls, VA 22066

Simon

Job Details: 08/24/2023

"CX complaints refrigrator section not cooling .Inspected unit found that refrigrator thermistor reading OL and freezer section ice builtup .ordered refrigrator thermistat ,evap and heater freezzer lower section and freezer /evap thermistor .SZ; ordrng 1 WP2188820 (refrigrator thermistor) and 1 W11629714 (evaporator and heater) and 1 W11629268 (freezer /evap thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 08/24/2023

"Cs unit not cooling, confirmed complaint. Found fc temps 58 degrees and 68 in the fridge. Tested compressor and it was pulling 732watts and 7.2 amps which is way too high also its tripping the overload device. Replaced compressor and checked for leaks. Unit held a vaccum, filled with 68g r600. Advised allow 24hrs for temps to stabilize. Unit is now working properly."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is unit does not run right and flashes a F8E4 code and beeps. found codes F8E4. cleared code found float pan had water in it. cleaned and dryed and tested unit. ran auto test and saw slight drip at water valve. tightened fitting and no drip unit now checks. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Front Royal, VA 22630

Ezra M.

Job Details: 08/24/2023

"not filling. verified good water pressure from supply. verified voltage to valve. replaced valve, ran diag cycle, working properly"

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Alexandria, VA 22302

Davonte

Job Details: 08/24/2023

"cx complained unit wasnt dispening ice, after inspecting unit confirmed cx complaint. replaced ice bar ejector. tested unit and unit now working as should. collected 90$ labor fee"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Afton, VA 22920

Eric F.

Job Details: 08/24/2023

"Could not verify complaint unit not heating. Ran diagnostic cycle, no errors, tested unit, unit currently heating water. Possible that control was damaged or turned off heating function between previous repairs due to seal not yet being replaced. Advised cx to call back if issue reoccurs, if cx calls back must return with W11629915 (control)."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dunkirk, MD 20754

Shawn D.

Job Details: 08/24/2023

"opened system and seemed full of r600. replaced the compressor drier stub then vacumed system down and filed to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS2

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint dispenser damaged. arrived confirm dispenser is damaged. gave cx quote will call in if they wish to proceed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx complaint is with temps and no ice or water now. tested and checked unit. units a call back and within its 30 days. no ice or water. took line off going into filter housing and no water through. you can hear single valve buzz but not letting water through. at time temps check. return set for 8/31; ordrng 1 W10865826 (Single Valve 77.24)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reston, VA 20194

Christian C.

Job Details: 08/24/2023

"cx complain the unit not going through normal cycle, inspected the unit, checked capasitor checked all the conections under the unit no issous run diag-cycle three times no issous unit works normal."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Chesapeake, VA 23322

Austin D.

Job Details: 08/24/2023

replaced the interlock switches. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx compaint is water drips down from center bar on left door and things freeze on the top and door gasket is torn on left door and she said ice maker makes very loud noises when making ice. checked over unit. will order parts needed and office will schedule.; ordrng 1 W10830274 (FF Door Gasket) and 1 W11548540 (Ice Maker) and 1 W11548538 (Harness) and 1 W11556911 (UI Black) and 1 WPW10311757 (Door Guide)

We serviced a

WHIRLPOOL WASHER

Model CXCALL

Near Richmond, VA 23220

Chris B.

Job Details: 08/24/2023

cx comp unit will not dry clothes insp unit found dryer vent from filter to blower wheel clogged cleared obstruction tested unit working as desighne d collected 120 sc cc cx satted he will be calling back in with mod an ser he had left and locked unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricky E.

Job Details: 08/24/2023

compressor shipped unpresurized and open. reordering part...; ordrng 1 w11574734 (compressor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Centreville, VA 20121

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that Grease is coming into the inner cabinet of the microwave / spark are being made when trying to Heat Microwave. Checked the inner section of the microwave. Found unit is full of grease. I then called Whirlpool Techline Ref. Whirlpool Techline handed me over to Trade Partners. Per Trade Partners this is neglect to the unit. They are having me to have the cx to call Customer Care. They don't want us to replace any parts to this unit at this time.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced the inlet vavle unit is good to go and not leaking into the tub anymore.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz00

Near Germantown, MD 20876

Ricardo S.

Job Details: 08/24/2023

"Cx complains after repair the unit works fine for 2 days, now same issue, inspected unit, the Rc is warm 62 degrees, The evaporator cover is full of ice, i call TL. ran test # 3 and no fan works .. cks connecot p14 on mian board, cks ok.. faulty board, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/24/2023

replaced gasket door is really hard to open and close so cleared ice off track and is working alot better but track issue could return. told cx to keep an eye on freezer door how it closes and if gets stiff again to call us. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

repalced the parts and tested operation. unit is good to go. no leaks present.

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"Replaced user interface. Cx was unable to connect the appliance to the network, hi will call the appliance connect team tomorrow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Clinton, MD 20735

Shane B.

Job Details: 08/24/2023

installed ordered parts. drain pan wa clear and unit is cooling propely. working as designed.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced all parts. tested operation. unit is running as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hockessin, DE 19707

Taylor F.

Job Details: 08/24/2023

Cx complaint is unit not draining properly. Tested inspected and verified complaint. Found the drain pump to be defective. Replaced the pump from previous diagnosis and unit is now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the user interface assy, control, and the moisture harness unit was moved to garage was unable to complete testing unit is now functions Normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Point, VA 23181

Orbie

Job Details: 08/24/2023

cx complaint unit not cooling. checked unit verified complaint. found wall of ice at freezer. pulled evap cover to find loose brown connector at defrost heater. reseated connecter and secured with tape. put unit into test mode to verify defrost heater is working while defrosting evap. ordering defrost heater harness to complete repair.; ordrng 1 W11650661 (defrost heater harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT750SAKZ0

Near Odenton, MD 21113

Dustin F.

Job Details: 08/24/2023

"CX Complaint: unit throwing F6E1 and not workingInspected unit, confirmed control sending 14vdc to ui. replaced ui board and console then ran 2 test cycles to test unit. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS1

Near Catonsville, MD 21228

Robert L.

Job Details: 08/24/2023

"installed control,found burnt spot on old control, compressor and fans came on , FC dropped 5 degrees, tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Providence Forge, VA 23140

Orbie

Job Details: 08/24/2023

replaced all parts. reinstalled unit. tested unit. working as designed.

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 08/24/2023

installed ordered part and teested unit for cx. unitis working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near East York, PA 17402

Justin L.

Job Details: 08/24/2023

As per previous tech was able to access unit and replace icemaker. Watched it harvest and fill no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

"replaced fuse, tested unit. working - upon putting cup of water in unit to test cx stated weird mark in bottom under glass turn table, found bare metal within unit. called techline spoke to Chris. Advised to add touchup paint to unit. CX refusing touch up paint. cx advised us to leave unit out so they can repair bracket as well. completing ticket unless cx calls back. if cx calls back unit needs (72017) touchup paint.;"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 08/24/2023

CX COMPLAINT UNIT NOT POWERING ON REPLACED THE CONSOLE UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middletown, PA 17057

Cody H.

Job Details: 08/24/2023

CX complains unit makes loud buzzing sound after draining. Ran unit through diagnostic test and unit made loud grinding noise inbetween drain and spin cycles. Unit completed all cycles. Found that when shifter is moving between agitate and spin it is not shifting entirely and causing the grinding noise. Unit will need actuator and splutch for repair. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Newport News, VA 23601

Justin W.

Job Details: 08/24/2023

cx complaint unit not working. cx removed unit. checked unit to find motor corroded from leaking heater bushing. ordering motor and heater. scheduled for 8/28/23. cx PIF cx requested to leave unit out to clean behind.; ordrng 1 W11537778 (heater) and 1 W11416362 (sump and motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chesapeake, VA 23320

Zachery R.

Job Details: 08/24/2023

"cx complaint gaskets on both rc and fc not staying seated, checked unit, verified issue, replaced rc gasket, used steamer to fluff gaskets, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV02

Near Hanover, MD 21076

Emmanuel R.

Job Details: 08/24/2023

"Cs unit stopped cooling, confirmed complaint. 19.28k 7-8 degrees fc rc 6.89k . Evap frozen over, bymetal not closing. Replaced evap harness and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Richmond, VA 23234

Chris B.

Job Details: 08/24/2023

cx comp rc door gasket will not seal and unit is condensating in rc and fc seated door gaskets with heat gun tested unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/24/2023

Was able to access unit and replace lid lock and strike. When unit was plugged back in unit control showed no response. No led on control flashing but control is recieving 123vAC. Called techline due to irratic concerns and symptoms. Spoke to Derek who said unit lid lock had shorted and took out control. Unit will need control replaced for repair. Office to schedule repair when parts are approved.; ordrng 1 W11116590 (control)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit showing open & close. confirmed it. gave a quote for the interlocks $277.33 cx paid in full by card. replaced locks. went to test unit. started unit but no actions. unit now needs a control board. board covered for 5yrs. cxcouldnt provided paperwork so she will contact office when she has paper. control board W11413135

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit has a broken fan blade and fan motor has lots of play in shaft will need both parts; ordrng 1 W11127829 (condensor motor) and 1 W11193484 (fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Ashburn, VA 20147

Christian C.

Job Details: 08/24/2023

"cx complain water leacking from the water dispencer, inspected the unit found water lecking from the dicpencer can confirm water valve defective by testing- dicpencing water ordering water valve; ordrng 1 WPW10179146 (waster valve) and 1 W11172791 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/24/2023

cx complaint is the unit not making ice. when i arrived the only ice in the bin was from a bag of ice. cx said unit never made ice after last IM was installed. temp prob shows -6 in FC. i found the IM power button in the off position. turned it on and it found home position. the bail arm on the IM is bent toward the tray and when cycling the arm is hitting the tray not allowing it to drop down all the way. ialso founfd the ice bin is broken. it has a large crack on the bottom allowing ice to fall onto top shelf. replaced IM with preIDed part. bail arm does not contact tray on new IM. it cycles properly. ordering ice bin.; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford Mill, MD 21244

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt washing proper. put unit into test mode, unit failed in agiate motor buzzing from failed capacitor.. ordering cap, cam & belt.; ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11395618 (cap)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lewes, DE 19958

Michael E.

Job Details: 08/24/2023

CX complaint: loud pop in first few seconds. Tested unit but failed to recreate the effect. Ran 30-40 tests and unit workied properly every time. I called WP safety and documented findings. Job is complete

We serviced a

JENN-AIR OVEN

Model JMW2430LL02

Near Columbia, MD 21044

Robert L.

Job Details: 08/24/2023

"cx complaint inner exterior glass arrived cracked (see pic), wrong part pre-id, ordering inner exterior glass; ordrng 1 W11602610 (inner door glass)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV

Near Arlington, VA 22207

Davonte

Job Details: 08/24/2023

cx complained that rc wasnt cooling. confirmed cx complaint. tested unit in diag mode didnt hear evap fan come on. took evap cover off. fan was iced over. unit will need fan motor and evap harness; ordrng 1 WPW10487766 (evap harness) and 1 WPW10464673 (fan motor)

We serviced a

MAYTAG WASHER

Model mvw4505mw0

Near Franklin, VA 23851

Branden R.

Job Details: 08/24/2023

cx complaint making noise and barely letting rinse out and when it does fill wont drain have to manually . . . checked unit and found no error codes found suspension rod unseated causing unit to shake reseated and tested unit is running as deisnged all major componets checked good . cx advised units still not working properly advised cx all major componets are running as designed and unit checked good . cx not happy with unit .

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

Removed and replaced the pan assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 08/24/2023

"Cx complaint door alignment off, the handle are off, and unit now level. lowered leveling legs and adjusted proper unit now functions Normally"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Jarrettsville, MD 21084

Sal R.

Job Details: 08/24/2023

"CX complaint is that the unit is not opperating correctly and leaking in the basement. I CX informed me that he is having a plumbing issues with the stainpipe to where the siliconed pipe that drain hose go's into is tight and the stanpipe on the bottomside in the basement is loose and can move. I advised CX to use the unity sink next to the washer until plumbing is addressed. I found a F2E3 erro code before service and after each auto test that was run. I am ordering 1 control (W10734521) and 1 encoder board (W11627516). Once the parts are avaloible, please ahve someone form the office call to set a retun date.; ordrng 1 W11627516 (encoder board) and 1 W11633362 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Gloucester, VA 23061

Lucas R.

Job Details: 08/24/2023

"replaced fc led, other lights still dim, jumpered as many as i could, but seems most are going bad, unit also in range for service pointer W11218221for aurora board update, also found lights on u.i dim and hard to read. s code covers parts and labor for led board.; ordrng 1 W10695459 (module lr/vs) and 6 W10695459 (module)s and 1 W11239944 (module harness) and 1 W11387386 (control) and 1 W10830288 (cntrl-elec), used 1 W10695459 (module lr/vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt cooling proper. found fz not cooling proper. took evap cover off, discovered no frost pattern. cx also complaint the ext freeze button no working on panel. confirmed. ordering side control w compressor & drier. R600a 2ct.; ordrng 1 W11423279 (side control) and 1 W11109499 (drier) and 1 W11504445 and 1 W11506623 and 1 W11578031 (compressor) and 1 W11504431 and 1 W11504415 and 1 W11506621 and 1 W11506635 (coupler) and 1 R600a"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Arlington, VA 22207

Lloyd B.

Job Details: 08/24/2023

Cx complained of door issues. Opened the box and the tub is damaged (see pics). Reordering the tub; ordrng 1 wp8534853 (tub)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Waynesboro, VA 22980

Eric F.

Job Details: 08/24/2023

Cx instruct on unit operation and detergent usage. Cx not very receptive.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Frederick, MD 21704

Ricky E.

Job Details: 08/24/2023

"during install when removing the washplate, the washplate wouldnt come off of the gearcase... need parts...; ordrng 1 W10902814 (washplate) and 1 W10909670 (nut-spaner)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Rockville, MD 20850

Ricardo S.

Job Details: 08/24/2023

"Cx complain that the 3er dishrack get stuck and hit the tub seal, inspected unit, the adjuster on the left side is out of track .. cks ok, adjuster back in palce, unti tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained the unit did not cool. Inspected the unit and found that for a week, the unit has been working perfectly but the gasket is torn and pantry door lets air in and the filter housing falls. Unit needs new pantry door, gasket and filter housing; ordrng 1 W10830162 (gasket) and 1 W10827015 (pantry door) and 1 WP67001668 (filter housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint not dispensing ice. arrived and confirm. installed motor ice is not dispensing from dispenser. repair completer

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, MD 21704

Ricky E.

Job Details: 08/24/2023

"installed parts, unit cks ok."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/24/2023

"Cx complained the unit made noise. Installed new gearcase, clutch, agitator and belt and tested and it now runs as designed, no leaks. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Frederick, MD 21704

Ricky E.

Job Details: 08/24/2023

"installed parts, unit cks ok.."

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