Service History 263 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found compressor short cycling. will need all SS parts to resolve the issue and a SS tech. will return once the parts come in.; ordrng 1 sstech (ss tech) and 1 W11582592 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier) and 1 W11562258 (evaporatpor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Brandywine, MD 20613

Shane B.

Job Details: 08/17/2023

installed pump and motor. checked for codes and had F4E3 and F7E1 saved. cleared codes and ran service cycle. unit washed properly. no leaks during testing. unit is working as designed. control was not needed.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

checked the unit and found a dented warped cabinet. this is not allowing the front left leg to sit flush with the floor. parts on ortder. will need a second tech due to unit being in a closet and stacked. parts on ortder.; ordrng 4 W10732708 (foot levelers)s and 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 08/17/2023

"ohmed lower harness components from control, drain pump 27 ohms, motor 12 ohms, shifter 2.5k ohms, pressure hose clear, replaced control, calibrated and tested, advised cx of drain issue, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

leveld out the unit to the best of my ability. this model only has wheels in the front not legs so it does wobble very slightly but that is normal operation. unit is good togo

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Palmyra, VA 22963

Kyle A.

Job Details: 08/17/2023

Cx complaint of unit leaking. Did confirm and found clogged drain. Cleared drain and the unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

cx complaint the unit is very loud. sounds like constant rubbing coming from the blower wheel area. ordering all paets and a second tech to resolve the issue.; ordrng 1 WP697770 (seal) and 1 WPW10349492 (blower wheel) and 1 WP8566209 (seal) and 1 279780 (cover) and 1 W10888146 (housing) and 1 W11094983 (motor) and 1 341241 (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDS01ILWH6

Near Rockville, MD 20850

Roberto I.

Job Details: 08/17/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

"found ice maker fill tube shoved into the ice maker so that it was overflowing the cup and dripping down the back. therefore, i went ahead and adjusted the fill tube. tested operation. uint is running as designed. if issue persists. send tech with ice maker."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Linthicum Heights, MD 21090

Emmanuel R.

Job Details: 08/17/2023

"Cs door not aligned , not leveled, and door wants to close everytime. Confirmed complaint. I found the floor has settled and drop off level on the left rear corner of cubby area. I was able to shim the left rear corner, then leveled the unit and adjusted the door. Customer is super happy . Unit is now working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model WRT311FZDM02

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

checked the unit and found thta the water was turned off the unit. tested with water on. unit is filling the ice maker. left ice maekr on to see if it makes ice. if issue persists let us know and i will order a ice maker.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 08/17/2023

"Replaced part, ran a calibration cycle, cleared errors and then ran a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found a dented washer cabinet. part on order. will need a second tech due to it being in a closet and stacked.; ordrng 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 08/17/2023

"CX complaint. unit not making ice.Inspected unit, confirmed CX complaint. found harnass at bottom of FC door severed.need FC door and water fitting. 2 tech FC door job. oversized part ship to CX; ordrng 1 LW11037733 (FC door Stainless) and 3 WP4373559 (reducing coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found ice maker with water turned off. turned on water and tested it. water made it to the ice maker. ordering a new rc door due to the dent. parts on order.; ordrng 1 W11575716 (frdige door)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Annville, PA 17003

Cody H.

Job Details: 08/17/2023

"CX complains unit is not spinning during cycle but unit will drain and spin. Found unit to have f7e1-tachometer missing error. Ran unit through diagnostic cycle and unit did not want to agitate or spin correctly. Was able to replace actuator with VS part. Retested unit, unit is only agitating in one direction. unit will need motor and control for repair. Was able to replace motor with VS part, unit will only need control and harness for repair. Ordering control and lower harness for use on return, Office to schedule repair when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 w11481722 (actuator ch vs) and 1 W11283592 (motor ch vs) and 1 W11633359 (control) and 1 W11590868 (harness) and 1 W11050804 (washplate cap) and 1 W10902814 (washplate), used 1 W11481722 (ACTUATOR ch vs), and 1 w11283592 (CH VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

found dented door. parts on order. will return once the parts come in.; ordrng 1 LW10638683 (freezer door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Columbia, PA 17512

Justin L.

Job Details: 08/17/2023

Cx complaint they were doing laundry and F6E3 error kept coming on. Was able to access unit and found F6E3 no communication from MCU to ACU F0E2 over suds. Ran test 12 and found unit to fill and drain but not spin. Ohmed out motor and found 12.8 Ohms across all windings . Contacted whirlpool and got auth. Replaced control and tested good. Unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

"added touch up opaint to the unit to get rid of all scratch marks. unit is good to go.; ordrng 1 72017 (touch up white ar vs), used 1 72017 (TOUCH UP ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Chesapeake, VA 23324

Zachery R.

Job Details: 08/17/2023

"cx complaint unit not cooling. checked unit, come to find defective heater, and thermistor reading out of range, spoke with AR, was advised to replace acu as well. replaced acu. advised cx to monitor unit."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

had to tighten all back poanel screws and adjust the exhasut in the back. got the unit as quiet as it should be. if issue still occurs please send me a shop job.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Middletown, VA 22645

Danny R.

Job Details: 08/17/2023

cx staes unit is letting water or ice out and is making ice i found switches and control arent funchioning will order those parts; ordrng 1 W11518204 (dispenser control) and 1 W11423781 (ice chute)

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Suffolk, VA 23434

Austin D.

Job Details: 08/17/2023

cx complaint unit is dented. checked the unit and found a dented cabinet. parts on order.; ordrng 1 W10596395 (cabinet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Woodbridge, VA 22193

Demonte S.

Job Details: 08/17/2023

Installed the Ice Maker Gasket & Damper. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz00

Near Germantown, MD 20876

Julian H.

Job Details: 08/17/2023

replaced parts optimized thermistor to suction line MUST WAIT 24 HRS TO COOL DOWN TO TEMPS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Unionville, VA 22567

Eric F.

Job Details: 08/17/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/17/2023

cx comp top rack will not hold insplace and rack rubs door gasket apon using rack unit will need rack adjusters and door gasket to complete repair; ordrng 1 WPW10588164 (adjuster) and 1 WPW10588165 (adjuster) and 1 W11177741 (door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/17/2023

unit leaking checked fridge and freezer sections no leaks customer stated seen water in back of unit removed drain tube found drain blocked not allowing water into the drain pan cleared debris from tube now moving water collected 120 by check

We serviced a

JENNAIR MICROWAVE

Model JMDFS24HM01

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 08/17/2023

"replaced door latches, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Martinsburg, WV 25405

Ezra M.

Job Details: 08/17/2023

"ice buildup at fc cap tubeinto evap, low frost pattern, fc at 22 degrees. rc at 45 degrees, test 5 step 4, high 200 psi, low 20 psi, staying around 106 watts. equalized at 38ish in just over 1 minute. compressor very hot, cannot hold hand on it. condenser warm. called techline, spoke with Chris. suspects restriction or air in system. advised blow out with nitrogen, vacuum down and refill and recheck pressures. blew out both evaps with nitrogen, vacuumed and refilled. while fc cooling, lowside pressure 7, high side 138. normal frost pattern."

We serviced a

JENNAIR OVEN

Model JJW3430LL00

Near Montross, VA 22520

Thomas B.

Job Details: 08/17/2023

Cx complaint unit is not working properly inspected unit found unit is working as designed cx did not know how the temperature cycling worked educated cx on proper use and Care tips unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH1

Near Garrett Park, MD 20896

Roberto I.

Job Details: 08/17/2023

Replaced part and ran a test cycle. The unit worked as designed and didn't leak.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS

Near Clifton, VA 20124

Richard B.

Job Details: 08/17/2023

"CX complant, Ice maker making noises and ice amount is small. Inspected unit and foun ice maker off. Found condenser grill and fins clogged with dog hairs and lint. Cleared that and unit filled to top of resivoir and started producing a sheet of ice on evaperator plate. Recirculation pump making normal sounds. . Collected 120 service call , RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Richard B.

Job Details: 08/17/2023

"CX complant. Gap in fresh food cover. Inspected unit and found fresh food cover gap at bottom but top sitting flush. Removed cover , Manipulated misshapped foam damper so cover sits flush , Job completed, RB"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Aldie, VA 20105

Daniel J.

Job Details: 08/17/2023

"found that bag and part number correct but inside the package for module was a idler arm for a dryer reordering lr,rr,rf screws not backing out; ordrng 1 W10173472 (harness wire) and 1 WP74010766 (spark module) and 8 WP3368921 (screw)s and 1 74010773 (rr) and 1 W11416836 (lr) and 1 74010772 (rf) and 1 W10173472 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Aldie, VA 20105

Richard B.

Job Details: 08/17/2023

"CX complant. Not dispensing anything. Prior diagnosis found unit needs dispenser parts, Binding up. Installed parts and tested unit. Working as designed. Dispensing fine. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 08/17/2023

"cx complaint is the RC door not closing smoothly. FC door swings shut with a slight push, RC door swings then bounces back open before door closes all the way. i found the small plastic piece on the bottom hinge was out of place causing it to bind up. i was able to remount the piece so door now closes smoothly. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ0

Near Sykesville, MD 21784

Brian R.

Job Details: 08/17/2023

cx complaint is with long bake times or at times unit takes longer to pre heat and temps seem all over the place. units O-O-W and she knows. tested and checked unit to find bake element blown in 2 spots. replaced element and tested unit. unit now checks. advised cx to bake a few times and see how unit does and call back if needed. job complete. part covered for 10 years

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23455

Lucas R.

Job Details: 08/17/2023

"cx complaint clothes coming out wet, unit stuck on drain, checked unit found f1e1, f9e1, f3e2, codes, found prssure hose kinked behind back panel, straightened hose, drain pump good at 25 ohms, replaced control for f1e1 control code, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Lebanon, PA 17042

Cody H.

Job Details: 08/17/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Gloucester Point, VA 23062

Justin W.

Job Details: 08/17/2023

cx complaint unit not turning on. checked unit to find new fascia not communicating properly with control. replaced both control and fascia. ran test 12 unit working as designedcalled office spoke to Megan was advised she was going to contact whirlpool for coverage unit working as designed

We serviced a

MAYTAG DRYER

Model MGD8000AG1

Near Washington, DC 20007

Leon

Job Details: 08/17/2023

cx complaint was unit didnt work at all seen the unit had socks stuck inside the blower wheel stopping it from tumbing removed the stuck item tested unit everything was working as it should

We serviced a

KITCHENAID ICE MAKER

Model kuid308HPs00

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/17/2023

"i was able to access unit and replace the inlet valve as per previous visit. I found water flow was 100% better. unit now checks good, cx paid $150 in check"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Chester, VA 23831

Chris B.

Job Details: 08/17/2023

cx comp unit will not cycle insp unit found f5e3 lid lock fail also found lid lock not engaging unit will start test mode will fill hot cold and drain then just stop unit will need lid lock and bezel; ordrng 1 W11513248 (lid lock) and 1 W11643703 (besel)

We serviced a

KITCHENAID OVEN

Model KODE507ESS20

Near Alexandria, VA 22307

Christian C.

Job Details: 08/17/2023

Cx complaint top oven got super hot and heard glass crack. Inspected unit no errors stored. Inner glass is defective. Tested unit bake at 200. Temps match. Called safety. Ordering inner glass and spacer for upper oven door.; ordrng 2 WPW10284902 (inner glass)s and 1 W11598187 (spacer)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 08/17/2023

"cx complaint not heating, found 120/120/240 at terminal, TCO, thermal fuse , cycling tstat, and op tstat all checked good, 120v out of timer for heat, no voltage from motor side, ordering motor and blower...........cx may try for exchange; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Upper Marlboro, MD 20774

Sherwood

Job Details: 08/17/2023

cx complaint making noise. arrived tested. gave cx quote installed parts no noiise after repair. repair complete

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Shiloh, PA 17408

Sal R.

Job Details: 08/17/2023

"CX complaint is that the drive pulley is again backing off the drive shaft causing the splutch to grind down, the belt to tear , and the drive pulley to grind into the sheild. i am ordering 1 gearcase (W11449840), 1 splutch (W10721967), 1 belt (W11239857), and 1 sheild( W11409708). I have set a return date for 8/22. return date will need to be 2 call counted due to the time it takes to replace the gearcase .; ordrng 1 W11449840 (gearcase) and 1 W11409708 (sheild) and 1 W11239857 (belt) and 1 2callcount (2 call count)"

We serviced a

MAYTAG DRYER

Model Med3500fw0

Near Camp Hill, PA 17011

Fred G.

Job Details: 08/17/2023

cx complaint unit is not heating. inspected unit and found element was faulty. qouted cx and cx accepted. replaced element and found unit now checks good. cx paid in full

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Virginia Beach, VA 23456

Carl A.

Job Details: 08/17/2023

replaced all parts tested and calibrated unit works as deisgned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Fairfax, VA 22030

Jason A.

Job Details: 08/17/2023

CX complaint FRIDGE not making ice. Check termistors & fan Icebox has 12VDC v but no fan movoement & no watt draw. Icebox thermister OP. Replaceme icemaker & icebox fan. Test 120 harvest complete. Set max cold & icr > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kearneysville, WV 25430

Ezra M.

Job Details: 08/17/2023

unit flashing error f8e4. verified water in leak tray. unit also needs heater per service pointer. heater covered by Special Project code ordering heater and tub seal.; ordrng 1 W11537778 (heater) and 1 W11483553 (tub seal)

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 08/17/2023

"replaced all parts, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/17/2023

"lower harness failed. replaced harness, ran calibration and diagnostic cycles."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Mineral, VA 23117

Eric F.

Job Details: 08/17/2023

"Confirmed cx complaint unit leaking from top of cabinet. Found split valve cracked, leaking water when using dispenser. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 08/17/2023

"cx complaint unit not cooling properly, checked unit found temps 5 fc, 41 ff, insufficient frost on fc evap, heavy corrosion and discoloration in ff evap compartment indicating leak at ff evap, also filter housing hard to open, quoted cx parts WPW10394053 housing $131.68 WPW10643261 evap CBE, W11506635 coupler, CBE, drier WPW10143759 CBE, WPW10143759 drier CBE, W10309988 compressor CBE, labor $800.00, tax $7.90, total $939.58, cx declined quote, called techline to document findings."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/17/2023

CX complains unit top rack keeps falling. Found rack adjuster had failed and will need replaced. Quoted cx for repair to which they agreed. Replaced rack adjuster with pre i.d part. Tested unit and unit now works as designed. No fruther work needed. CX EMAIL CONFIRMED. CX PAID IN FULL WITH CARD.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Annandale, VA 22003

Simon

Job Details: 08/17/2023

"CX complaints washer in middle cycle does not spin /work inspected unit found that splutch not turning .replaced splutch ,actuator and capacitor.tested unit on quick wash .unit works as designed UNIT IN WARRENTY see sd pic .SZ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/17/2023

"replaced freezer door hinge, cam and bracket, heated and reshaped freezer door gasket, releveled unit and added permagum to condenser cover to reduce vibration against bottom bracket."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Reston, VA 20194

Simon

Job Details: 08/17/2023

CX complaints washer burning odour and spark .inspected unit that found main control and user interface not responding checks out let 120v and control got 120 v aswell but not flash green light .call whirlpool safety . CX coverd for parts they deliverd to VIA. SZ

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Sinking Spring, PA 19608

Cody H.

Job Details: 08/17/2023

"CX complains unit will shut off after about 10 mins. Found unit to reach 180*F inside drum and would drop down to 85*F. 155*F exhaust temp to 125*F exhaust temps. Unit shows no error codes, tried to put unit into diagnostic test cycle, unit will begin cycle and shut off after 4 seconds. ran sensor test on unit and all sensors check good except moisture sensors, which did not change in value at all during testing. Due to unit not running diagnostic cycle and no having any errors replaced main control. same issue persists. Checked readings of moisture sensor at control, reads OL when nothing on sensor, and has reading when sensor is depressed.Called techline and spoke to joe who said to replace motor, moisture harness and strips at same time. Ordering parts for return.; ordrng 2 WP3387223 (moisture strip)s and 1 WPW10298258 (moisture harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Vienna, VA 22180

Simon

Job Details: 08/17/2023

CX complaints DW error code F8E4.inspected unit found that float switch wet with water and soap .cleaned float switch and tray checks unit no error code found .unit missing insulation .orederd shield.SZ; ordrng 1 W11573704 (insulation /shield)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Pasadena, MD 21122

Israel R.

Job Details: 08/17/2023

Customer complaint unit is not cooling in the RC. I tested the unit and found the unit is not cooling inj the RC and the damper door is closed. I ran test 121 and the damper is opening and closing. Called techline and we tested thermistor and we found is reading 2.8 ohms dispaying 74 degreees. only getting 8 vAC to the damper. I get 120 when running 121. Techline said control is bad. Repalced control and same thing the door is not opening. Called techline again and we check thermistor power and damper and eveyrhing is checking good. TL said it keeps going back to the board. Board is defective reordering control and customer wants to repalce ice maker. Removed new cotrol installed old control and send the one i got back. Ordering control and ice maker. collected in full ca; ordrng 1 W10889233 (icemaker 152.16) and 1 WPW10120827 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/17/2023

"installed rotor, calibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Frederick, MD 21701

Justin S.

Job Details: 08/17/2023

replaced door gasket and used heat gun to help seal to door better. Seal is contacting all arounf the door to cabinet

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Middletown, MD 21769

Ken M.

Job Details: 08/17/2023

"Customer complaint is that the unit is not heating. Checked for stored error codes and found F1E1. Inspection of the unit found the control relay has damaged the red wire into the relay. Unit needs a new control and main harness.; ordrng 1 W11525997 (control) and 1 W11556657 (harness, main)"

We serviced a

MAYTAG RANGE

Model MGR6751BDB

Near Millersville, MD 21108

Dustin F.

Job Details: 08/17/2023

CX complaint: bottom oven wont light.Removed cover and confirmed no gas comming out and glow igniter lights and is getting voltage. but did amp draw and confirmed Igniter is too weak to open gas valve. pulling 2.55 amps. needs 2.8 to open valve. unit needs new lower oven igniter. cx paid in full via CC; ordrng 1 W11596211 (bottom oven igniter)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Alexandria, VA 22310

Christian C.

Job Details: 08/17/2023

Cx complaint of a leak. Inspeceted unit ran through diag cycle and motor started to leak. Installed sump assembly. Tested unit no more leaks. Documented water damage.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Hughesville, MD

Shane B.

Job Details: 08/17/2023

"cx complaint is the unit shutting off during use. cx said unit will be heating then screen will go blank, it will pop up saying 'power loss' and she has to restart the cycle. cx says breaker has never tripped and once lower oven came on when upper was selected. i checked for codes and found F6E0. cleared code. ran elements, and fans in diagnostics. everything worked, no power loss. called techline to docuemnt. without being able to repicate this issue its difficult to know for sure whats happening. ordering control and console. marking preIDed board for use on return so all controls will be replaced together. schedule when approved and parts are available.; ordrng 1 W11600355 (console) and 1 W11261169 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/17/2023

"Cx complains that the unit made ice for couple days, inspected temp.. rc read 9 degrees, Ice box temp 44 .. ran test 36 the ice box fan not working properly, fill tubue cks ok.. order fc evaproator fan and ice box fan; ordrng 1 W10846539 (evaporator fan blade)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lanham, MD 20706

Sherwood

Job Details: 08/17/2023

cx complaint still not working. arrived found error codes ff6e1 and f7e1. i tested cap and motor wind and the test were good. clear code ran a service test and component activation and everything was running correctly. after service test no error codes. called TL he advised ordering the acu said it could be losing communcation during a cycle.; ordrng 1 W11513246 (control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 08/17/2023

"Cx complains that the unit not working on any cycle inspected unit.. found some error codes f1e1 main cntrl Acu fault f5e3 lid switch fault .. the latch makes a clicking nosie all the time, unit get stuck on drain.. order parts; ordrng 1 w11399437 (drain pump j/k) and 1 w11513246 (cntrl elec) and 1 w11513248 (lid lock)"

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Leesburg, VA 20175

Ricky E.

Job Details: 08/17/2023

"customer stated that the units ui was locked. verified issue. unlock using the unlock key, verified no stored errors and the unit was functioning, unit cks ok.."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Phoenix, MD 21131

Neil H.

Job Details: 08/17/2023

"ice make slides/bracket is sticking on the left side; ordrng 1 2306116 (slide) and 1 2306117 (Slide, Freezer Bin (left Hand))"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Delaplane, VA 20144

Daniel J.

Job Details: 08/17/2023

side by side doors uneven adjusted feet both sides right side door screw and right side hinge

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Phoenix, MD 21131

Neil H.

Job Details: 08/17/2023

replaced both right and left hinges unit checked good cx will use he said it makes the noise after running a load of dishes

We serviced a

MAYTAG WASHER

Model mhwc7500yw0

Near Washington, UT 84780

Leon

Job Details: 08/17/2023

cx complaint was unit didnt wash confirmed issue seen that was water was cut off once we cut the water on unit started to work fine

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Rhoadesville, VA 22542

Eric F.

Job Details: 08/17/2023

Confirmed cx complaint UI not turning light on/off. Could not detect voltage from control relay to light. Ordering control.; ordrng 1 W11544456 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Washington, DC 20024

Leon

Job Details: 08/17/2023

cx complaint washer occasionally stops working mid cycle. checked error codes found F1E2 motor control fault and F2E1 stuck key. called tech line told them the findind tested ohmes out motor which was good 4.6 and 4.7 ohmes TL said replaced the control again; ordrng 1 W11116590 (CONTROL)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Annapolis, MD 21403

Israel R.

Job Details: 08/17/2023

Customer complaint unit is making noises grinding when is spinning. I tested the unit adn the unit is making noises when spinning. I tested the unit and the unit is grinding when preheated. I inspected unit and could not find anthing wrong with it. I repalce the fan and tested. Unit is not making the noise again and the unit is preheating quitely. Unit is backn to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS03

Near ,

Shawn D.

Job Details: 08/17/2023

cx complaint unit works sometimes and other times everything defrot in freezer. inspected unit and freezer is at 25 fridge 45 compressor not running fans are then i heard a click. pulled uinit out and checked compressor and found its extremely hot i cannot touch. compressor is bad. ordering compressor kit for return; ordrng 1 W10139462 (compressor kit) and 1 w10913906 (coupler) and 1 WPW10143759 (uv drier)

We serviced a

JENN-AIR COMBO

Model JMW3430LL02

Near Potomac, MD 20854

Julian H.

Job Details: 08/17/2023

CX complaint about unit not closing properly keep getting door error inspected & found a problem with interlock asm door switches not being pushed everytime door is close need grease to apply on closing rod; ordrng 1 W11578578 (interlock harness) and 1 350849 (grease)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Hyattsville, MD 20785

Shawn D.

Job Details: 08/17/2023

installed sump assem and tested and unit filled then started washing. i let unit run for 20 minutes and no errors and is working good. unit is good to go

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near North Potomac, MD 20878

Julian H.

Job Details: 08/17/2023

replaced parts tested & working properly

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Kensington, MD 20895

Shawn D.

Job Details: 08/17/2023

cx complaint unit stopped cooling again. inspected unit and both section room temp mullion is broken and rear of the fridge evap cover is cracked from the oil. pulled fridge evap down to find cupling leaking. cut evap out and brazed new one in thne did drier vacumed system down and filled to find 3 way valve is not changing/clog. cap tube to evap line is short and could be possible i clogged it but dont think i did so gonna reorder that evap incase and ordering 3 way valve and marking other parts use on return. on return visit job will need to be a 4 count on return to flush the system and change parts i need the extra time maybe even 5 count; ordrng 1 W11553229 (evap assem) and 1 W11647768 (valve assem) and 1 W10545670 (valve body)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Centreville, VA 20120

Richard B.

Job Details: 08/17/2023

"VCX complant Not working. Prior diagnosis found unit needs control panel. Installed console and cycled power. Working as designed. Did a preheat and also heated a wet towel in microwave, RB s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20003

Shawn D.

Job Details: 08/17/2023

"replaced the compressor uv drier used coupler from v/s then vacumed system down and filed to 5oz and started cooling. unit is good to go; ordrng 1 w10913906 (coipler SD V/S), used 1 w10913906 (couple SD V/S) from stock"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB04

Near Lovettsville, VA 20180

Ricky E.

Job Details: 08/17/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Washington, DC 20003

Shawn D.

Job Details: 08/17/2023

"cx complaint unit is not draining. inspected unit and is full of water tied running spin cycle but does not work. checked door switch to find its coming apart and does not click anymore. vacumed out water, ordering door switch for return; ordrng 1 WP3355806 (lid switch)"

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ03

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/17/2023

"Cx states freezer door not closing, tested and confirmed, left slide not closing fully. Found loose screw on left rail blocking door from closing fully. Tightened screw, realigned rails, door now closes properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 08/17/2023

"Cs the drawers falls down every time even empty since the first day the fridge got delivered. Confirmed complaint. I found the tracks on the middle and lower self are warped and out of shape , like the mold was wrong from factory , The tracks are not shapped correctly so the drawers fall out empty with out any food in it.Orderign middle shelf and the tracks for the lower shelf.; ordrng 1 WPW10502933 (middle shelves) and 1 WPW10468555 (LH track) and 1 WPW10468557 (Middle track) and 1 WPW10468556 (RH track)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hamilton, VA 20158

Ricky E.

Job Details: 08/17/2023

"installed part, unit cks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/17/2023

"Cs unit isnt cold enough confirmed complaint. I found temps in the rc are good at 37.5degrees but Fc 10 degrees . Pressures are questionable. -20 +95. Suspected a leak so i added 250psi of nitrogen. Unit held nitrogen for an hour and Iused my mega bubbles. No leaks detected anywhere. I unplugged unit to add nitrogen so i didnt get to see the frost pattern. Vaccumed unit down , held -29 vaccum for 10mins. I am thinking i might have under charged it on my previous visit. Added 50g r600. Pressures are better but I want to replace the thermostat because the button is a sloppy and it move in either direction just by moving the fridge around. Ordering temps control, advised customer to leave unit plugged in and monitor temps.; ordrng 1 W11577965 (control) and 1 11577966 (thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/17/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHW04

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 08/17/2023

Replaced freezer door and tested . Icemaker now cycles and fills with water. Unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, MD 21212

Emmanuel R.

Job Details: 08/17/2023

"I was getting ready to cut into the system and remove compressor i decided to take the new compressor out the box and notice a hair crack on the discharge line very close to the plastic seal, i was going to try to repair it but was advised to reorder compressor.; ordrng 1 W11592010 (compressor)"

We serviced a

WHIRLPOOL DRYER

Model wed92hefuo

Near Jarrettsville, MD 21084

Neil H.

Job Details: 08/17/2023

control issue f1e1 $120 collected; ordrng 1 W11537215 (CNTRL-ELEC *NON-WISE*)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 08/17/2023

sent with two of the same controls for single oven repalced console control harness signal and ground wire tested preheat bake 350 f reached temps and was able to cancel cycle

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Bel Air, MD 21014

Neil H.

Job Details: 08/17/2023

cx has unit in vibration pads i ran unit it stayed stable and tested with towels and still stayed stable told cx to use/change to high speed spin because if items hold water and don't spin to remove water heavy when in final spin speed that will advance up causing uneven spin and to put clothes in loose not all together

We serviced a

MAYTAG DRYER

Model LDE6914ACE

Near Silver Spring, MD 20905

Brian F.

Job Details: 08/17/2023

"Cx states unit not heating, tested and confirmed, dryer starts and drum spins but no heat. Found heater element measuring open, tco and thermostat good. Ordering heater element.; ordrng 1 WPY308612 (element)"

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