We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Washington, DC 20010
Shawn D.
Job Details: 09/07/2023
cx complaint unit cooled fo 3 days after repair then warmed up. inspected unit and both section room temps. checked compressor area for uv dye and found some on top of dryer but i think thats from last time it was leaking and i fixed leak. so checked evaporator to find its leaking freon uv dye all over it. ordering evaporator compressor drier coupler all parts instock so called into office and rescheudled for 9/15/23; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 w10143759 (uv drier) and 1 w10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Bristow, VA 20136
Ezra M.
Job Details: 09/07/2023
"not cooling properly, long run times. ff evap frozen over. both rc door gaskets failed, not sealing, coming apart. ordering 2 rc door gaskets and ff evap fan motor with thermistors.; ordrng 1 W11087438 (motor-evap) and 2 W10846057 (gasket-fip)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 09/07/2023
"cx complaint is the unit not cooling. cx said both sections were about room temp. cx said unit made a loud buzzing nosie then a click (sounds like locked up compressor) they unplugged unit. i restored power and found the compressor kicks on, makes a very loud buzzing noise, pulls 9.5amps then cycles off with a loud click. compressor is locked up. unit will need a new compressor. schedule with SS tech when part is available.; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Washington, DC 20007
Sherwood
Job Details: 09/07/2023
cx complaint dishes not cleaning. arrived installed part water pressure is good dw is drain and operating correctly now. repair complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 09/07/2023
CX complaint FRIDGE water doesnt dispense & FC door squeaks. Found all LEDs are out. & door open icon lit. Unplugged pantry door ui at connector & reset breaker. Door icon went away & all LEDs are working. CX did not want toreplace UI harness or control. Water filter not fully inserted. Test water disepnse & icemaker harvest & fill > JJ
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lewes, DE 19958
Taylor F.
Job Details: 09/07/2023
"On arrival found the gas off and unit unplugged. Cx stated he called originally because the bake would not turn off in the oven and unit got very hot so he had to unplug it and turn the gas off. Found as soon as i turned the gas to the unit on, i heard gas leaking out. Found the solenoid on the gas valve going to bake to be stuck open. Valve would not close. This is why the thermal event happened previously. Ordering regulator to correct issue. Rescheduled for 9/14/23.; ordrng 1 W11449506 (regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burtonsville, MD 20866
Emmanuel R.
Job Details: 09/07/2023
"Cs unit is not cooling, confirmed complaint. I found the compressor burning hot and tripping the overload device. Compressor is siezed up. Ordering compressor. Sealed system; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier-tube) and 1 W11504447 (lokring) and 1 W11504433 (lokring) and 1 W11506619 (lokring) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 978030 (acces valve)"
We serviced a
GLADIATOR REFRIGERATOR
Model GX5FHTXVB04
Near Bowie, MD 20716
Leon
Job Details: 09/07/2023
cx complaint was unit had ice on the bottom of fc confirmed the ice build up was cause by the gasket no sealing all the way and warm air being let into thr FC removed the ice and tried to use the hair drier to seal the gasket as good as we could ordering new gasket; ordrng 1 W10436252 (gasket)
We serviced a
WHIRLPOOL DRYER
Model MED6630HW1
Near Carlisle, PA 17015
Fred G.
Job Details: 09/07/2023
cx complaint unit is making a squeeking noise while running. inspected unit and found idler was seized. qouted cx and cx accpeted. replaced idler and cleaned all 4 drum rollers. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Lewes, DE 19958
Taylor F.
Job Details: 09/07/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit low on charge. Replaced the drier and compressor per prior diagnosis. Pressure tested unit and found no leaks. Vacumed down and refilled with 55g of r600a. Unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Pikesville, MD
Brian R.
Job Details: 09/07/2023
replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Baltimore, MD 21209
Brian R.
Job Details: 09/07/2023
replaced control and ran auto test. unit checks. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Broadlands, VA 20148
Simon
Job Details: 09/07/2023
CX complaints error code F8E4 Inspected unit found that float switch wet .cleaned float switch.tested unit no error code shows again .unit works as designed.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model DU920PFGT4
Near New Market, VA 22844
Danny R.
Job Details: 09/07/2023
unit has a failed pump it is leaking from pump and seal kit both parts are no longer available
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Leesburg, VA 20175
Simon
Job Details: 09/07/2023
CXcomplaints console can not select normal or express wash cycle .Inspected unit and found that the console not responding .orderd console and ui wire harness.SZ; ordrng 1 W11622500 (console black) and 1 W11690158 (wire harness)
We serviced a
MAYTAG REFRIGERATOR
Model MSD2655HEB
Near Orange, VA 22960
Eric F.
Job Details: 09/07/2023
"Completed unit research, ordering defrost thermostat to address loss of defrost function.; ordrng 1 67004254 (thermostat)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Waterford, VA 20197
Simon
Job Details: 09/07/2023
CX complaints dripping water frequently from front/ ice dispenser area leaking .Inspected unit filter housing defective water shut valve not working CX will contact plumber to fix the plumbing issues .unit need new filter housenig.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 09/07/2023
washer skipping parts of cycle entered diag f8 e1 error removed water lines debris behind mesh to valves removed with pick tools but some still stuck behind mesh ordering inlet valves; ordrng 1 W11513255 (inlet)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Herndon, VA 20170
Simon
Job Details: 09/07/2023
CX complaints washer wont start .Inspected unit and replaced water inlet valve and main control tested unit .unt works as designed.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Fort Defiance, VA
Danny R.
Job Details: 09/07/2023
installoed parts checksok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Lewes, DE 19958
Michael E.
Job Details: 09/07/2023
"CX complaint: unit stopped draining. Tested and verified complaint. I found the drain pump plug had not been locked all the way in. When i ran diag cycle first time, i had a pressure switch fault come up. I unplugged hose and inspected aqnd found no problems. Plugged hose back in and fault did not return. Called WPTL to document. Unit is now working properly. Job is complete."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Yorktown, VA 23692
Lucas R.
Job Details: 09/07/2023
"cx complaint unit not cooling, checked unit found evap covered in ice, activated heater, thawed evap, thermistor reading 3k ohms after thawing, unit needs updated control per service pointer. 10+w; ordrng 1 W11546609 (updated control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Bethany Beach, DE 19930
Taylor F.
Job Details: 09/07/2023
"Cx complaint is unit making a loud noise, not cooling in the RC. Tested inspected and verifed complaint. Found the fill tube for the IM to be defective causing water to leak into the evap compartment and build up ice on the left side of evap and around fan. It built up to the point where the fan stalled and hasnt been cooling for over w week. Thawed most of the ice on the evap and restored cooling to the unit. Installed damper from previous diagnosis. Ordering FC fan, fill tube and clamp. Rescheduled for 9/14/23.; ordrng 1 W10861184 (clamp) and 1 WPW10464673 (motor-evap) and 1 WPW10601149 (fitting)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Bumpass, VA 23024
Thomas B.
Job Details: 09/07/2023
Cx complaint unit is not working properly inspected unit cx states the water returned to normal after cx replaced filter cx had issue with door seal heated and molded to liner. Adjusted the handle and the mullion. Tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model CED9160GW3
Near Ocean View, DE 19970
Taylor F.
Job Details: 09/07/2023
Cx complaint is power cord is burnt. Tested inspected and verifed complaint. Found the outlet had become defective and caused the outlet and cord to melt. Cx had an electrician come out and replace the outlet but not the power cord. Explained to the cx that they are responsible for the power cord. Noise issue has been corrected since previous visit according to the cx but unable to test today due to issue with cord. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Sal R.
Job Details: 09/07/2023
CX new complaint is that the new doors are not the same shade o stainless steal (please e SDQP) CX refused to have me install new doors. I called WP Tech Line and documented concerns . WP TL informed me not to order new doors due to unit opperating as designed. Ice in was left with CX a well as uinstalled new doors. I advised cx to call CX care phone number.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/07/2023
"cx complaint no cool, checked unit, fc has frost build on evap cover, checked temps, fc at at 35 degrees, rc at 66 degrees, evap thermistor at 19k ohms. heater reading 88 ohms. evap fan is good, come to find p5 connection backed off of acu, reseated connection, used steamer to clear frost build. replaced thermistors, verified operation. documented with techline"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waynesboro, VA 22980
Danny R.
Job Details: 09/07/2023
found unit not running thinking door was open found door switch loose at conections reseated door switch now unit will run checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Gainesville, VA 20155
Ezra M.
Job Details: 09/07/2023
"installed control, UIs and evap cover. unit checks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hallam, PA 17406
Bernard M.
Job Details: 09/07/2023
"Cx complaint unit wouldn't start cycle. Entered diag and found error code F7E1 tachometer missing. Ran test and unit shifted to spin but didn't. Replaced capacitor, ran and unit began to spin but started and stopped several times before spinning to high speed. Found the control wasn't sending enough voltage to motor. Replaced control, ran test and unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wilmington, DE 19803
Frederick R.
Job Details: 09/07/2023
Replaced RC that was on site per Whirlpool request. Unit is now repaired. Job is complete. Old door left with CX
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/07/2023
"replaced drain pump and harness, calibrated and tested, unit working as designed. left old parts with cx"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21224
Shane M.
Job Details: 09/07/2023
"cx complaint the unit isnt drying dishes top rack. found no error codes, raned test cycles phase 6 heater got warm. called tech line"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mineral, VA 23117
Thomas B.
Job Details: 09/07/2023
Cx compliant unit is not working properly inspected unit removed and replaced the condenser fan motor tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 09/07/2023
"cx complaint is poor cooling, no ice production. unit set to 34/0. prob shows 46/14. RC evap is iced up again. pantry UI is working. fans are working, all thermistors pass. cleared ice on RC evap. thermistor is no longer gold. called techline as this is repeat issue. they advised replacing UI and evap fan harness again. parts were replaced less than a year ago. installed preIDed part and restored power. ordering UI. cx paid service call. will pay labor on return if he cant get an auth# from whirlpool.; ordrng 1 W11330971 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Chester, VA 23831
Chris B.
Job Details: 09/07/2023
cx comp unit state f1e0 insp unit found inspo unit conf cx comp ordering control to complete repair; ordrng 1 W11567368 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Wilmington, DE 19804
Frederick R.
Job Details: 09/07/2023
CX complaint is water taste bad. Inspected/tested. Pulled filter out to make sure it wasnt defective. Suggested CX replace filter and properly flush out before using. CX stated they flushed about 5 gallons before use. Also Complaint was food freezing on top shelf. Explained use & care to CX about placing things too close to diffuser that could freeze. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22554
Robert W.
Job Details: 09/07/2023
Cx complaint is the unit wont start. Inspected unit and found the knob cracked due to timer binding up was able to get timer to move to see if unit would start and unit will start. Ordering Timer and knob to fix issue.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/07/2023
"Cx complained the freezer door did not close. Inspected the unit and found there was ice under the bucket in the freezer. Removed the ice and tried to close the door but the top part of the door would not close. The rails are beding towards the front of the door, pushing the top of the door open. Unit needs new rail and drain tube kit; ordrng 1 W10619951 (drain tube kit) and 1 W11668671 (left rail) and 1 W11668671 (right rail)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Gloucester, VA 23061
Lucas R.
Job Details: 09/07/2023
"replaced controls, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Ezra M.
Job Details: 09/07/2023
"short in dc circuit. found water in pantry UI, corrosion on wire harness. unit will need new pantry drawer. will keep UI and harness on ticket for further testing if needed.; ordrng 1 W10815669 (dor-fip ss)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near York, PA 17406
Bernard M.
Job Details: 09/07/2023
"Cx complaint unit doesn't make ice. Accessed and inspected the icemaker and found the bail arm up and shut off. Turned on icemaker and it began to harvest and dump ice that was in mold. Cx had water shut off due to construction work on the road. Turned on water and after harvest, it called for water. Cx thought the storm that shut power off to home caused valve to not operate. Icemaker works as designed. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/07/2023
Cx complained of items under the agitator. Could not remove items or agitator. Will need to be broken off. Unit needs new agitator; ordrng 1 W11550891 (agitator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/07/2023
"CX Complaint is the unit isnt cooling at all unit making noise. Inspected unit and found unit is unplugged plugged unit in and found compressor is getting good power but compressor is making a loud buzzing noise spoke with SS tech and unit will need new compressor, dryer and couplers; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Alexandria, VA 22306
Lloyd B.
Job Details: 09/07/2023
Cx complained of a pop and the breaker tripped. Inspected the unit and found that the bake element has 12ohms and not shorted to ground but the broil element is broken. Explained to safety. Unit needs new broil element.; ordrng 1 W10804429 (element)
We serviced a
WHIRLPOOL FREEZER
Model WZC5422DW01
Near Crozet, VA 22932
Danny R.
Job Details: 09/07/2023
unit has a bad compressor sealed syte work needed compressor replaced needed . cx will think it over .; ordrng 1 W10140971 (compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near York, PA 17404
Drew B.
Job Details: 09/07/2023
"cx complaint that unit is intermittinlgy making a noise when running ... the noise is not from the high side and unit is heating no issues. the unit fan also has good sound and never shown issues there. it appears the noise is from the turbtable motor region by the support reinstalled and same noise, ordering needed parts call to reschd.; ordrng 1 W10642989 (turntable motor) and 1 W11245707 (support motor) and 1 W11252182 (TB ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Oakton, VA 22124
Jason A.
Job Details: 09/07/2023
CX complaint FRIDGE not cooling RC section & FC items not frozen. Found compressor running but evap fan cant hear. Unit pulls 1.18A & good frost pattern. Fan has 118VAC but wont run until push start & it runs slow > JJ; ordrng 1 WP2315539 (EVAP fan) and 1 W11618502 (evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Baltimore, MD 21209
Shane M.
Job Details: 09/07/2023
"cx complaint the unit was too warm in rc cx had another company service unit, showed replaced controll board. found service pointer for condensation frosted issues. advised to replaced both UI w control kit. also found damper not sealing properly when shut. $674.76 cx paid in full by card.; ordrng 1 W10864261 and 1 WPW10479155"
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near York, PA 17401
Drew B.
Job Details: 09/07/2023
cx complaint that unit flashes f1e1 errr instantly.. i found the code to be internal control fault.. and per trouble shooting will need W11620481 and call to reschd when in with cx.; ordrng 1 W11620481 (control spec order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pasadena, MD 21122
Israel R.
Job Details: 09/07/2023
Customer complaint unit is making loud grinding noises. I tested the unit and the unit only made the noise when the RC door was open all the way. I pulled unit out and found the unit has a big dent on the frame on the compressor side. Reomoved cover and found more dents in the back of the unit.The big dent on the side pushed metal up under and now part of the condenser is rubbing with the frame i tried to adjusted but is not moving. the noise is coming from the condenser hitting the side of the frame. I cannot repair this. the frma is damaged. They either need to get the unit replaced by the store or get a new one. Called TL to documented the call and cx will need to call the store or the customer service but the unit is pass 30 days cosmetics there nothing we can do.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near East York, PA 17402
Drew B.
Job Details: 09/07/2023
cx complaint that unit is causing frost on the upper region of the door and ice forme in the ports to the rc section causing warmer air in rc section.. and like -7 in the fc section. i was ale to check evap good frost pattern no ice build up and also checked ports . removed obstructions and placed extra washeron fc door to rasie to make tight seal on cabinmet more....
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Halethorpe, MD 21227
Robert L.
Job Details: 09/07/2023
"installed Fc door per previous, cx declined door reversal, 'I've gotten used to it', tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Lancaster, PA 17603
Drew B.
Job Details: 09/07/2023
cx complaint that unit is not spinning and dagitaating nothing i checked the codes found none stored. i then found 120 down to the shiftr although not moving.. ordering the following parts for complete repair. callwhen in to reschd with cx being AHS; ordrng 1 W11124765 (acu) and 1 W10889172 (motor) and 1 W10678684 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Potomac, MD 20854
Julian H.
Job Details: 09/07/2023
replaced parts & chute closing properly
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Mercersburg, PA 17236
Andrew S.
Job Details: 09/07/2023
"Cx complaint is that the unit will not drain. Upon arrival I found that the cx had removed the drain hose and removed the water. I entered diag and found that the unit had an F9E1, F0E5 and an F8E6. I then cleared the errors and ran the drain pump. Pump sounds normal. I inspected the harness and found no broken wires. I then ran the diag test and found that the unit was able to drain and complete the cycle without any issues. The off balance caused the unit to stop and not finish the drain cycle. I found that the unit is functioning as intended at this time."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Baltimore, MD 21215
Shane M.
Job Details: 09/07/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/07/2023
Suspension and belt cover replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Newark, DE 19711
Frederick R.
Job Details: 09/07/2023
CX complaint is no cool. Inspected/tested. Compressor will not initiate. 120vac to board and 3.68 vdc on signal wire to compressor. All lights and fans are working. Inverter board no flashing light. Ordering compressor kit and inverter board. This is a 2 ct SS job. CX paid $825.00 in cash. If inverter board does not fix issue then the CX is aware the compressor will need replacement. CX will owe $451.90 on return visit if compressor is replaced. If compressor is not needed then CX will be refunded the cost for compressor kit and labor will drop to $110. Called Parts specialist and have this job scheduled on me for 9/13/23.; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Harrisburg, PA 17110
Fred G.
Job Details: 09/07/2023
"i was able to access unit and replace the right side RC door and nameplate as per previous visit. I was able to use a heat gun and get gasket to shape to body of unit. i also jumped IM and found it to be working as design. unit checks good.; ordrng 1 W11178521 (name plate (FG VS)), used 1 W11178521 (NAMEPLATE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Baltimore, MD 21223
Shane M.
Job Details: 09/07/2023
cx complaint the unit shelfing are sagging towards middle of both shelfing. can confirmed. mount or shelf is warped. ordering mounts w 2 shelfs.; ordrng 3 WPW10372170 (mounts)s and 2 WPW10709163 (shelf)s
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near White Post, VA 22663
Daniel J.
Job Details: 09/07/2023
installed parts screw sent with not the same as the one holdng the orfice to cook top checked connection with gas on for leaks with leak detector and bubbles no alerts no bubbles tested middle burner staying on while switching from high to low ordering screw. pics sent to mr will add part number under sticky notes; ordrng 1 screw (screw orfice to cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20603
Shane B.
Job Details: 09/07/2023
cx complaint is the unit leaking water when running the water dispensor. cx said they find a puddle at the right front corner of the unit after getting water. when i arrived floor was dry but had water strain near the right front foot. inspected and found a hole in the rear of cabinet that looks like it should have a drain line but doesnt. when water is dispensed it begins pouring form that hole. i inspected inside the frigge and found some water around the resiviour. unit will need a new reservoir. schedule when part is available.; ordrng 1 W11613294 (RESERVOIR)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ephrata, PA 17522
Justin L.
Job Details: 09/07/2023
Cx complaint unit walked around and lid locked and wouldnt do anything. Was able to access unit and found lid unlocked. Found 120.2VAC incoming and entered diag to find F6E3 ACU cant hear MCU. Ran calibration and auto test along with 2 blankets through rinse and spin with no issues and no error came back. At time of visit unit is operating as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Palmyra, PA 17078
Cody H.
Job Details: 09/07/2023
CX complain s unit is not opperating. CX is under manufacture warranty. Found unit to be recieving 116VAC. Found unit control not lighting up and user interface unresponsive. Unit will need control and user interface for use on return. office to schedule return with cx when all parts arrive.; ordrng 1 W11583890 (control) and 1 W11591400 (user interface.)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Free Union, VA 22940
Danny R.
Job Details: 09/07/2023
installed parts checksok
We serviced a
MAYTAG DRYER
Model MDG28PRCWW2
Near Timonium, MD 21093
Justin S.
Job Details: 09/07/2023
replaced the parts and tested. the unit is now spinning blowing an dheating good without any odd noises. the unti is now good
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Greencastle, PA 17225
Andrew S.
Job Details: 09/07/2023
"Cx complaint is that the unit is making a loud noise when it starts a cycle, Upon arrival I found that the noise is hapening when the unit is trying to reverse direct to slow down. I found that the splutch is not connecting properly with the drive pulley. I removed the cover and pulley and found tht the gearcase is leaking oil as well. I am ordering the gearcase and shifter and will use the belt and splutch on return visit. I was able to set the return visit for Tuesday 9/12; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Berkeley Springs, WV 25411
Andrew S.
Job Details: 09/07/2023
Per previous tech i was able to access and replace the spin basket and gearcase. I then ran the DLMS calibration and the diag test and the unit is now functioning as intended. Job completed. I collected the labor charge.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Centreville, VA 20120
Richard B.
Job Details: 09/07/2023
"CX complant. Sanitize light blinking , Inspected unit and found inlet water mechanical issue and heater stuck on error codes ,Unit would not fill Changed control and unit fills with water but dosent wash at all. Ordering sump assembly . Further work needed. RB; ordrng 1 W10805015 (sump assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lewes, DE 19958
Michael E.
Job Details: 09/07/2023
Replaced heating element as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Greencastle, PA 17225
Andrew S.
Job Details: 09/07/2023
Cx complaint is that the unit is not cleaning dishes. upon arrival I found an F4E3 and F7E1. I entered diag and found that the unit is filling and draining but the sump is not activating. I quoted the cx for the cost of the repair. Cx paid in full. I am ordering the correct sump. I was able to set the return for Tuesday 9/12 anytime.; ordrng 1 W11085683 (Sump)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEM11
Near Richmond, VA 23237
Chris B.
Job Details: 09/07/2023
cx comp unit will not dispence ice insp unit conf cx comp found obstruction in im bin removed obruction tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS2SHAXLB03
Near Harrisburg, PA 17110
Cody H.
Job Details: 09/07/2023
"CX complains unit water filter will not stay in housing. CX is without warranty, found unit filter housing had failed and will need replaced. CX had filter housing sent from whirlpool directly. Informed cx that we would not warranty part because it did not come from our supplier cx knows the risks. Was able to turn off water supply and replace housing with cx part. When turning water supply back on valve did begin leaking a little due to corrosion, showed this to cx so they were aware they may need a plumber in the near future if valve begins leaking again. Unit now works as designed, no further work needed. CX paid in full with card, cx email confirmed."
We serviced a
JENNAIR REFRIGERATOR
Model JS42NXFXDE01
Near Towson, MD 21286
Justin S.
Job Details: 09/07/2023
cx says a light is going out in the freezer. found the top light of the freezer is the problem. bypassed the light. Technical Service Pointer deals with this issue. cx says cooling issue has been corrected already by disscusion with cx service; ordrng 4 W11632139 (module(12 total))s
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC3
Near York, PA 17404
Bernard M.
Job Details: 09/07/2023
"Replaced idler and unit no longer makes noise. Unit still shuts off, checked and found no voltage at moisture harness. Ordering harness and set return for 9/12. Office will contact cx with time frame; ordrng 1 WPW10298258 (moisture sensor)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gordonsville, VA 22942
Eric F.
Job Details: 09/07/2023
"Confirmed cx complaint unit leaking oil. Found gearcase compromised, oil leaking from underneath. Ordering gearcase. Requesting 2 count gearcase job.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WGE745C0FS05
Near Culpeper, VA 22701
Danny R.
Job Details: 09/07/2023
installed parts cheksok
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Elkton, MD 21921
Frederick R.
Job Details: 09/07/2023
"CX complaint is no cool. Inspected/tested and pulled .0.47amps on compressor which for R600 is ok. Checked windings and got. 7.9. 8.5 $ 15.6. Replaced compressor. While evacuating I found absolutely no refrigerant in syste,. Installed UV drier. Pressure tested with nitrogen and vac'd to 30in. Filled with 53g of R600a. Final low side pressure was 12 in vac which is good. Informed CX 24-36hrs for unit to get to temps. Job is complete; ordrng 3 W11506638 (Coupler FRVS)s, used 3 W11506638 (COUPLER FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Bumpass, VA 23024
Thomas B.
Job Details: 09/07/2023
Cx complaint dent on left hand refrigerator section door ordering the door ; ordrng 1 W11518736 (Refrigerator Left Hand Door)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 09/07/2023
replaced parts ordered and tested unit. unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hanover, PA 17331
Sal R.
Job Details: 09/07/2023
CX complaint is that thunit start bu the an turnsof as soon as he PTS is released. I a odering 1 PTS W11625516. I have set a return date for9/12; ordrng 1 W11625516 (PTS)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Edgewood, MD 21040
Neil H.
Job Details: 09/07/2023
CX COMPLAINT DRYER NOT DRYING PROPELRY OUTSIDE VENT RESTRICED ADJUST AND UNIT NOW WORKING PROPERLY
We serviced a
JENNAIR BUILT-IN M/W
Model JMC8130DDB
Near East York, PA 17402
Sal R.
Job Details: 09/07/2023
"CX complaint is that the unit is not heating. Uit is runing ut no heat. I am ordering 1 mgad diode. Retr visit will need a 2nd tech fr return. I have spoken t parts ordering and have set a return for 9/12. I have collected $515.47 for service, parts,shippng, taxes, and a 2d tech. CX wil owe $150.00 for labor charges once repair is completed.; ordrng 1 2ndtech (2nd tech) and 1 W0859575 (mag) and 1 WPR9800486 (diode)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFB02
Near Belcamp, MD 21017
Neil H.
Job Details: 09/07/2023
NEW DOOR HAS FOAM COMING THROUGH THE EDGES CX WILL CALL WHEN DOOR ARRIVES; ordrng 1 LW10803963 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/07/2023
"i first took temps and found 11 degrees FC, 36 degrees RC. i removed FC evap cover and found a full frost pattern. I found FC fan was not on the whole time i was disassembling. I found once I placed cover back on that the fan came on. I found in test 56 the fan does come on and off. 5.92kohms FC, 7.19kohms RC. p8-3/4 8.47kohms, p8 3/4 8.81khoms. called TL, recommends replacing control/ user interface. I also found right side FC slider isnt closing door completely. called office and scheduled cx for 9/12/23.; ordrng 1 W11330486 (user interface/ main control.) and 1 W10795846 (right door bracket)"
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ01
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/07/2023
NON REPAIRABLE CALLED TECH LINE GAVE CX NUMBER AND FILE NUMBER.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 09/07/2023
"Cx complaint unit bangs around during cycle. Was able to access unit and found no saved codes. Ran diag and found empty unit bounces around and even with a load. Found gearcase starting to leak oil and found the shaft of the motor is out of round and all this is causing wear on suspension. Will need suspension, gearcase, belt, motor, hub and clutch along with a 2 call count for time to perform the needed work. Once approved office will need to set return; ordrng 1 W10528947 (hub) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (clutch)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Bel Air, MD 21014
Neil H.
Job Details: 09/07/2023
"CX COMPLAINT F1E5 F2E1 F1 ORDERING NEW CONTROL INVERTER AND CONSOLE UNIT LOW AND TIGHT SPACE 2ND TECH NEEDED TO REMOVE UNIT; ordrng 1 W11600633 (Assembly, Control Panel (includes Overlay) (black Stainless)) and 1 W11448962 (Whirlpool Range Control Board), used 1 (2TECH M/W WALL OVEN AREA) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, PA 17356
Sal R.
Job Details: 09/07/2023
CX complaint wastha the unit was makig athumping sound I found that the plastic baring on the front of te drum was ot secure. I secured thebarring and unit test good .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near Baltimore, MD 21239
Dustin F.
Job Details: 09/07/2023
replaced ice bin. tested unit. unit is good to go
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRW00
Near Shady Grove, PA 17256
Andrew S.
Job Details: 09/07/2023
Cx complaint is that the ice maker was not making ice but has started making ice since yesterday. Upon arrival I found that the ice maker is harvesting but is clicking throughout the harvest cycle. I was able to replace the ice maker. The unit the finished the harvest and filled. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Bel Air, MD 21015
Neil H.
Job Details: 09/07/2023
E5 ERROR PASSED HARVEST TEST BUT ORDERING NEW I/M; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/07/2023
"installed all parts. went to test unit, unit not powering on. verified 122 vac into control. 0vdc from control to console. ordering control.; ordrng 1 W11481108"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Catonsville, MD 21228
Robert L.
Job Details: 09/07/2023
"cx compalint shaking badly in spin and not spinning out clothes, found hub worn, found front suspension worn, attempted to remove washplate, seized on , chisled down and still couldnt get off, will need tub overhaul, ordering tub, basket, washplate, filter cover, screw, transmission, cam ,belt, suspension agi screw; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W11385424 (retainer) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11130362 (suspension) and 1 W11454734 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
KITCHENAID OVEN
Model KSIB900ESS1
Near Barboursville, VA 22923
Eric F.
Job Details: 09/07/2023
"Confirmed cx complaint UI cooktop non responsive. Confirmed voltage to module and UI. Quoted cx for replacaement module/UI. Cx paid 120 diagnostic, going to take 30 days to shop around.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Baltimore, MD 21218
Dustin F.
Job Details: 09/07/2023
"cx complaint unit not washing. inspected unit confirmed complaint. found no fault codes, ran test cycle found no water reaching top rack. inspected spray arms confirmed they arent cracked or clogged. checked motor found it reading proper resistence, water pressure issue with unit. ordering sump pump and motor assmbly; ordrng 1 W11613479 (pump n motor)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Richmond, VA 23233
Eric F.
Job Details: 09/07/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Pomfret, MD 20675
Shane B.
Job Details: 09/07/2023
cx complaint is the unit shutting off during use. cx said they heard a loud pop then display and elements shut off. when i arrived breaker was off and cx had disconnected the unit at the termal box below the unit. i removed top and inspected. found no thermal damage on induction module. did find a blown fuse on induction module. called safety to document. they issued auth. ordering module to cover parts and labor. ordering part.; ordrng 1 W10857232 (module)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Culpeper, VA 22701
Danny R.
Job Details: 09/07/2023
i found cap not sending power replaced cap and now unit starts and checks ok