Service History 259 - VIA Appliance

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

"CX complaint: makes 1 batch of ice, then stops making ice. Tested but failed to verify complaint. Upon testing i found water trickling in until i removed the filter. Then unit did not have any problem making second batch of ice. Condenser fan working properly. Only problem found is that unit would not go into diagnostic mode. I quoted CX price to replace control board W11034363 due to unit not going into diag. Saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Annapolis, MD 21409

Israel R.

Job Details: 08/24/2023

Customer complaint unit is not cooling correctly. One day is good and another is thawing everything. Few times a week. Found the unit cooling ice bin is full and reading close to 0. Called techline and the said to replce the UI. Left quote owes 219.26 for UI.; ordrng 1 W10822646 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced the inlet vavle unit is good to go and not leaking into the tub anymore.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hagerstown, MD 21740

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the unit is not cooling properly. The air tower in the freezer broke apart during breakdown to get to the evaporator. Found once the tower was out of the way that one of the ground wire connectors was in the way of the fan blade, preventing it from turning. Wire moved out of the way and the fan turned on. Ice build up cleared from the air ducts. Unit needs a new air tower.; ordrng 1 W11126274 (air-tower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Bel Air, MD 21015

Neil H.

Job Details: 08/24/2023

REPLACED THE CRISPER AND FRONT CHECKED GOOD

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is the strike on lid broke some how. checked unit and replaced strike and now unit checks.job complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

repalced the parts and tested operation. unit is good to go. no leaks present.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Shermans Dale, PA 17090

Cody H.

Job Details: 08/24/2023

"CX complains unit will not spin. Found unit unplugged on arrival. Ran unit through diagnostic test. Found unit to not drain causing unit to not spin. While inspecting harness during manual drain found that moving the harness caused unit to start and stop draining. When returning to the top of unit found shorting of the wires in the harness cause control to shut off. Unit will need control and harness for repair. Contacted office and spoke to Halie due to being a contract, who said parts were within allotted amount. Was able to install control and harness from pre i.d parts. Retested unit and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Millville, DE 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is oven doesnt go pst 250deg. Inspected/tested. Found control set to celcius. Preheated oven to 350 and 375 but both time unit would stop 10 deg before set temp. Tried calibrating oven and did not change things. Control replaced on last visit. Ordering temp sensor. Trible site down cannot chack availability at this time; ordrng 1 W10833885 (sensor)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Dillsburg, PA 17019

Bernard M.

Job Details: 08/24/2023

"Replaced switch, ran test cycle and unit drained all water and completed cycle without further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Suffolk, VA 23434

Austin D.

Job Details: 08/24/2023

replaced all parts. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

cx complaint broil doesn't work as well as stove top. found electrode faulty and extended touching burner head and not igniting. also found broil igniter intermittently cutting off and not coming back on. ordering all parts needed for repair.; ordrng 1 W11453920 (electrode) and 1 W11662402 (burner kit) and 1 WPW10333842 (igntr-oven)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB05

Near Leonardtown, MD 20650

Leon

Job Details: 08/24/2023

replaced front left ignitor. tested unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 08/24/2023

Cx complaint is that the FC door is hard to open and close. upon arrival I found that the track and the inside of the door on the LH side has ice/frost on it. I inspected the door and found that the bottom of the door is wavy and is not sealing against the cabinet. I quoted the cx for the cost of the repair. Cx paid the service call and will decide on the repair at a later time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Point, VA 23181

Orbie

Job Details: 08/24/2023

cx complaint unit not cooling. checked unit verified complaint. found wall of ice at freezer. pulled evap cover to find loose brown connector at defrost heater. reseated connecter and secured with tape. put unit into test mode to verify defrost heater is working while defrosting evap. ordering defrost heater harness to complete repair.; ordrng 1 W11650661 (defrost heater harness)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 08/24/2023

"Cx complaint the unit doesn't chime when pressing buttons and other functions. Went into cycle signal and its set on its highest volume but doesn't chime. Ordering fascia, once approved contact cx to reschedule; ordrng 1 W11413566 (fascia)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/24/2023

"cx complaint of unit displaying the F8E1,checkedu nit to find the following error codes F0E3,F8E1,ran unit in test cycle to find that the water valves have an internal blockage that has cause the low flow of water replaced water vavles tested and calibrated unit works as deisgned"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ezra M.

Job Details: 08/24/2023

replaced damaged console

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Providence Forge, VA 23140

Orbie

Job Details: 08/24/2023

replaced all parts. reinstalled unit. tested unit. working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/24/2023

"CX complaint RF knob broke off, LF know almost broken.Confirmed complaint, the stem on the RF burner came off the valve togrther wih the knob (know damaged too). The LF stem is almost out from the valve and wobbly. Ordring left manifold W11334707. Pre id right manifold and knob to be installed on return. web site was down, unable to check part availability. Called Whirlpool Safety and, spoke to Ken documented everything. They are shipping the left manifold (W11334707) to us with the p/o # as reference. He said we can call on Monday to get a tracking #.; ordrng 1 W11334707 (left manifold assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

Replaced control as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 on CC. Job is complete

We serviced a

JENN-AIR OVEN

Model JJW3830IM01

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit wil need ui; ordrng 1 W11451452 (ui control touch pad)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Williamsburg, VA 23185

Orbie

Job Details: 08/24/2023

"replaced fuse, tested unit. working - upon putting cup of water in unit to test cx stated weird mark in bottom under glass turn table, found bare metal within unit. called techline spoke to Chris. Advised to add touchup paint to unit. CX refusing touch up paint. cx advised us to leave unit out so they can repair bracket as well. completing ticket unless cx calls back. if cx calls back unit needs (72017) touchup paint.;"

We serviced a

KITCHENAID OVEN

Model KEBS277SSS04

Near Bethesda, MD 20816

Roberto I.

Job Details: 08/24/2023

"CX complaint upper broil not working.Found signs thermal event on upper broil and also a broken metal connector on outer ring wire. The oven must to be pulled out on the return visit in order to replaced the connector. Left 2 spare connectors with the cx, in case a different tech goes back. Ordering broil element WP9760774. Collected $ $395.95, balance due $125. A 2nd tech is needed, since the oven is installed between the trefrigetatoe and a side wall.; ordrng 1 WP9760774 (broil element) and 1 2nd tech"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Millville, DE 19967

Frederick R.

Job Details: 08/24/2023

CX complaint is cootop no burners. Inspected/tested and hear gas but no clicking. Verified 120vac at outlet. Removed top and inspeted thoroughly. I found the power cord was defective and shorted on brass fitting. Repaired harness and secured it so its not touching anything. Put cooktop back together and retested and it is now working properly. Job is complete

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Woodbine, MD 21797

Brian R.

Job Details: 08/24/2023

cx complaint is unit does not run right and flashes a F8E4 code and beeps. found codes F8E4. cleared code found float pan had water in it. cleaned and dryed and tested unit. ran auto test and saw slight drip at water valve. tightened fitting and no drip unit now checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Newport News, VA 23601

Justin W.

Job Details: 08/24/2023

cx complaint unit not working. cx removed unit. checked unit to find motor corroded from leaking heater bushing. ordering motor and heater. scheduled for 8/28/23. cx PIF cx requested to leave unit out to clean behind.; ordrng 1 W11537778 (heater) and 1 W11416362 (sump and motor)

We serviced a

WHIRLPOOL WASHER

Model WDF520PADM7

Near Mechanicsburg, PA 17055

Cody H.

Job Details: 08/24/2023

"CX complains unit is making loud buzzing noise. CX is without warranty and has agreed to pay service fee. Found unit to be making noise from sump assembly. Unit will need sump assembly for repair. Quoted cx for repair to which they declined at this time. Advised cx the quote is only good for 30 days from service and after that they will owe for service fee again. CX paid for service fee only, cx owes nothing unless they call into office and agree to pay for sump replacement. CX email confirmed. cx paid with card. No further work needed at this time."

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit isnt drying clothing. couldnt duplicate issue as i found unit to be working as design.. found unit almost finishedd a cycle. found a long vent to exit. this casuing cx issues with drying. gas unit shutting on & off due to the long ventline.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Afton, VA 22920

Eric F.

Job Details: 08/24/2023

"Could not verify complaint unit not heating. Ran diagnostic cycle, no errors, tested unit, unit currently heating water. Possible that control was damaged or turned off heating function between previous repairs due to seal not yet being replaced. Advised cx to call back if issue reoccurs, if cx calls back must return with W11629915 (control)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Richmond, VA 23234

Chris B.

Job Details: 08/24/2023

cx comp rc door gasket will not seal and unit is condensating in rc and fc seated door gaskets with heat gun tested unit wroking as desighned

We serviced a

IKEA DISHWASHER

Model IUD9500WX3

Near Washington, DC 20015

Brian F.

Job Details: 08/24/2023

"Cx states unit won't start. When I arrived, unit was powered on, start button blinking ready to start cycle, pushed start button, unit started cycle immediately. Unit is working properly."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

cx complaint the throwing error code. found F6E4. ordering console w control.; ordrng 1 W11600643 (console) and 1 W11448962 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx complaint is with temps and no ice or water now. tested and checked unit. units a call back and within its 30 days. no ice or water. took line off going into filter housing and no water through. you can hear single valve buzz but not letting water through. at time temps check. return set for 8/31; ordrng 1 W10865826 (Single Valve 77.24)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadway, VA 22815

Danny R.

Job Details: 08/24/2023

unit has a broken fan blade and fan motor has lots of play in shaft will need both parts; ordrng 1 W11127829 (condensor motor) and 1 W11193484 (fan blade)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/24/2023

"Confirmed cx complaint unit not draining. Found connection at drain pump broken at harness, this time on the opposing spade as before. Connected spade and harness so cx can have a functional washer, re-ordering lower harness to replace damaged harness.; ordrng 1 W11614513 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not drain checked unit to find wire harness toren away from drain pump,and as tech leaned back unit to find oil just dripping oil from gear case ,ordeirng parts for repairs; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W11481722 (Shift Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mount Airy, MD 21771

Brian R.

Job Details: 08/24/2023

cx compaint is water drips down from center bar on left door and things freeze on the top and door gasket is torn on left door and she said ice maker makes very loud noises when making ice. checked over unit. will order parts needed and office will schedule.; ordrng 1 W10830274 (FF Door Gasket) and 1 W11548540 (Ice Maker) and 1 W11548538 (Harness) and 1 W11556911 (UI Black) and 1 WPW10311757 (Door Guide)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford Mill, MD 21244

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt washing proper. put unit into test mode, unit failed in agiate motor buzzing from failed capacitor.. ordering cap, cam & belt.; ordrng 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11395618 (cap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBL2258XES3

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

replaced ice maker and tested unit and working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, DE 19945

Frederick R.

Job Details: 08/24/2023

CX complaint is unit not draining. Inspected/tested and pulled F8E4 error code. Ran unit for 15 mins saw now signs of any drips or leaks but there was water in drip tray. . Everything was working properly but I did notice when unit was installed it was not leveled and tilted slightly back which could cause water to drip into tray from overflow lip. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 08/24/2023

replaced gasket door is really hard to open and close so cleared ice off track and is working alot better but track issue could return. told cx to keep an eye on freezer door how it closes and if gets stiff again to call us. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV

Near Arlington, VA 22207

Davonte

Job Details: 08/24/2023

cx complained that rc wasnt cooling. confirmed cx complaint. tested unit in diag mode didnt hear evap fan come on. took evap cover off. fan was iced over. unit will need fan motor and evap harness; ordrng 1 WPW10487766 (evap harness) and 1 WPW10464673 (fan motor)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Hampton, VA 23669

Justin W.

Job Details: 08/24/2023

cx complaint water intermittently in tub. checked unit to find no error codes. found airflow good. unable to replicate issue ordering valve based on picture cx had of water accumulating in bottom of dryer while unit was off. valve may be getting stuck partially open.; ordrng 1 W11267102 (valve)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near McLean, VA 22101

Lloyd B.

Job Details: 08/24/2023

"Cx complained of a slow ignition Following the steps on the pointer w11643965, alignted the top part of the flame spreader to overhang the bottom on the left side and tested and it lights alot quicker. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Clinton, MD 20735

Shane B.

Job Details: 08/24/2023

installed ordered parts. drain pan wa clear and unit is cooling propely. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Williamsburg, VA 23188

Orbie

Job Details: 08/24/2023

cx complaint unit makes noise during operation and will stop when he touches it. checked unit found bent cabinet at rear near compressor. called techline spoke with Derek. advised unit unrepairable. advised cx to call whirlpool customer care phone number for next steps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Dustin F.

Job Details: 08/24/2023

"Installed mastic and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the user interface assy, control, and the moisture harness unit was moved to garage was unable to complete testing unit is now functions Normally"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parrs checksok

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit staring cycle all over again when reaches the end of cycle that cx had set to checked unit to find the following error codes F8E1,F0E3 found that relay on control board gettting stuck causeing unit to contunie to run cycle over and over again; ordrng 1 W11626074 (CNTRL-ELEC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS25EWMS1

Near Catonsville, MD 21228

Robert L.

Job Details: 08/24/2023

"installed control,found burnt spot on old control, compressor and fans came on , FC dropped 5 degrees, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near White Hall, MD 21161

Sal R.

Job Details: 08/24/2023

"Per the previouse tech, I was able to access and replace all parts. I tehn pre heated the unit to 400 per CX request. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: warm in FC. Tested and verified complaint. I found that the left side of the FC door was out 1 inch from body when door was closed. I found it was the screw that holds the track had backed out and was catching the track as it came back. I corrected the screw which did get tight. Tested unit and it is now working properly. CX paid 120.00 for service by CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV02

Near East York, PA 17402

Justin L.

Job Details: 08/24/2023

As per previous tech was able to access unit and replace icemaker. Watched it harvest and fill no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Akron, PA 17501

Justin L.

Job Details: 08/24/2023

"Cx complaint unit stopped mid cycle. Was able to access unit and verified 120.8VAC incoming into unit. Found that you couldnt start a cycle, cancel a cycle or enter diag. Unit would randomly power on and off even though proper voltage. Ohmed out pump and had 19.6. Ohms. Ordering control, pump and harness and office will need to set return; ordrng 1 W11578563 (control) and 1 W11450610 (lower harness) and 1 W10775446 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 08/24/2023

CX complaint is fridge gerinding noise. Inspected unit and found bottom of FC sheet of ice as well as evap cover. Pulled drain tub and found it clogged with debris and cleared out. Defrosted evap and drain line. CX had many bad experiences with another company and were very satisfied with service because the other company just told them to unplug unit for 24 hrs five different times. Unit is repaired and now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middletown, PA 17057

Cody H.

Job Details: 08/24/2023

CX complains unit makes loud buzzing sound after draining. Ran unit through diagnostic test and unit made loud grinding noise inbetween drain and spin cycles. Unit completed all cycles. Found that when shifter is moving between agitate and spin it is not shifting entirely and causing the grinding noise. Unit will need actuator and splutch for repair. Office to schedule with cx when all parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, PA 17520

Justin L.

Job Details: 08/24/2023

Cx complaint middle burner not operating properly. Was able to access unit and found burner head warped so not making good contact. Replaced and tested and found that between simmer and medium the valve wasnt operating properly cauisng flame to go out but still give gas. Replaced manifold and corrected the issue. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 08/24/2023

"cx complaint of unit not wroking,checked unit to find the folling error codes F8E1,tested unit to find wire harness not full seated on vavle,also found that no water coming from cxs fill hose to feed unit tested and calibrated unit works as designed,advise cx to have maint come and find out why there is no hot water feeding the unit ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV02

Near Hanover, MD 21076

Emmanuel R.

Job Details: 08/24/2023

"Cs unit stopped cooling, confirmed complaint. 19.28k 7-8 degrees fc rc 6.89k . Evap frozen over, bymetal not closing. Replaced evap harness and tested unit. Unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gettysburg, PA 17325

Drew B.

Job Details: 08/24/2023

"replaced parts and found the unit to have led in fc section otut too and also the gasket is ripping causing air gap.. ordering gakset and led for unit to complete repiar,; ordrng 1 W10917313 (gasket) and 1 W10695459 (fc led)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Inwood, WV 25428

Ezra M.

Job Details: 08/24/2023

"recently installed, control panel dark and unresponsive. found wire harness at bottom of door not connected. reconnected nd tested, working properly"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Baltimore, MD 21215

Shane M.

Job Details: 08/24/2023

cx complaint the unit showing open & close. confirmed it. gave a quote for the interlocks $277.33 cx paid in full by card. replaced locks. went to test unit. started unit but no actions. unit now needs a control board. board covered for 5yrs. cxcouldnt provided paperwork so she will contact office when she has paper. control board W11413135

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Adamstown, MD 21710

Ricardo S.

Job Details: 08/24/2023

"repalced sump pump asy, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 08/24/2023

"noise. found loose nut on drive pulley. tightened nut, ran diag cycle, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fort Washington, MD 20744

Shane B.

Job Details: 08/24/2023

cx complaint is the unit not making ice. when i arrived the only ice in the bin was from a bag of ice. cx said unit never made ice after last IM was installed. temp prob shows -6 in FC. i found the IM power button in the off position. turned it on and it found home position. the bail arm on the IM is bent toward the tray and when cycling the arm is hitting the tray not allowing it to drop down all the way. ialso founfd the ice bin is broken. it has a large crack on the bottom allowing ice to fall onto top shelf. replaced IM with preIDed part. bail arm does not contact tray on new IM. it cycles properly. ordering ice bin.; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Test on the unit. Cold water Valve is only Dispensing a little bit of water. Unit will need the Water Inlet Valve. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Stephenson, VA 22656

Ezra M.

Job Details: 08/24/2023

"low cool, fc evap frozen over. put in forced defrost, no operation from heater. tested voltage, found 120vac to heater, heater started working. bad connection. replaced evap fan motor w/ harness. verified proper operation."

We serviced a

JENN-AIR OVEN

Model JMW2430LL02

Near Columbia, MD 21044

Robert L.

Job Details: 08/24/2023

"cx complaint inner exterior glass arrived cracked (see pic), wrong part pre-id, ordering inner exterior glass; ordrng 1 W11602610 (inner door glass)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, VA 20151

Richard B.

Job Details: 08/24/2023

"CX complant.No ice comes out. Inspected unit and found coupler on ice bucket broken , Found plate on chute assembly mounting plate shattered , Ice door closes fully. Ordering chute assembly and ice bucket. In stock , Further work needed. RB; ordrng 1 W11347840 (ice bucket1) and 1 W11573761 (chute assembly mounting plate)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Millersville, MD 21108

Israel R.

Job Details: 08/24/2023

Customer complaint unit digits are going out and sometimes the screen is off. I found the controI digits are not all displaying. and when the unit is working the screen flashes. I installed new AM and the flashing stopped but the digits are still not showing good. Unit will need new control. collected in full. Boards covered by entitlement.; ordrng 1 W10891907 (cntrl-elec)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 08/24/2023

Removed and replaced the pan assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fredericksburg, VA 22405

Robert W.

Job Details: 08/24/2023

"Cx Complaint is the unit lights not working. Inspected unit and found the RC harness light one light is out, Replaced harness and tested unit lights are now working."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Washington, DC 20037

Sherwood

Job Details: 08/24/2023

cx complaint sanitized light flashing. arrived and foun d f3e1 error code with further inspection found owi yellow connection was not all the way installed. ran service diag error code is gone unit is was as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Jarrettsville, MD 21084

Sal R.

Job Details: 08/24/2023

"CX complaint is that the unit is not opperating correctly and leaking in the basement. I CX informed me that he is having a plumbing issues with the stainpipe to where the siliconed pipe that drain hose go's into is tight and the stanpipe on the bottomside in the basement is loose and can move. I advised CX to use the unity sink next to the washer until plumbing is addressed. I found a F2E3 erro code before service and after each auto test that was run. I am ordering 1 control (W10734521) and 1 encoder board (W11627516). Once the parts are avaloible, please ahve someone form the office call to set a retun date.; ordrng 1 W11627516 (encoder board) and 1 W11633362 (control board)"

We serviced a

KITCHENAID RANGE

Model KESS907XSP02

Near North Potomac, MD 20878

Ricardo S.

Job Details: 08/24/2023

"Replaced parts, reset power, unit tested and oven works fine"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 08/24/2023

CX complaint: no ice. Tested and verified complaint. IM stuck in cycle. Replaced IM and tested and inlet valve is activating but not opening. Inlet tube heater was working properly. Water dispense flows well. Ordering dual valve. Scheduled return visit for 8/31 any time; ordrng 1 W11535162 (dual valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Baltimore, MD 21209

Shane M.

Job Details: 08/24/2023

"cx complaint the unit isnt cooling proper. found fz not cooling proper. took evap cover off, discovered no frost pattern. cx also complaint the ext freeze button no working on panel. confirmed. ordering side control w compressor & drier. R600a 2ct.; ordrng 1 W11423279 (side control) and 1 W11109499 (drier) and 1 W11504445 and 1 W11506623 and 1 W11578031 (compressor) and 1 W11504431 and 1 W11504415 and 1 W11506621 and 1 W11506635 (coupler) and 1 R600a"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 08/24/2023

Cx complaint vent error cx states she keeps cleaning vent filter after Each use inspected found vent to the outside is clogged recommended cx get a vent cleaning service to clean out vent showed cx a large clump I was able to remove from the rear of the home

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 08/24/2023

CX complaint is that the unit is not completing a wash cycle. I found a F7E1 error code. I cleared the code and ran a auto test cycel. I foundn that the when in the spin cycle the unit was making a loud gralling sound and not spinning up to speed. I stoped the autot test and inspecteed junder the unit. I foud oil leaking form the rotor and oil on the inside walls. I quoted CX for the cost of a gearcase replacement . I collected $120.00 for service charges via check. CX will call into offiec if a repair is wanted.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Rockville, MD 20850

Ricardo S.

Job Details: 08/24/2023

"Cx complain that the 3er dishrack get stuck and hit the tub seal, inspected unit, the adjuster on the left side is out of track .. cks ok, adjuster back in palce, unti tested ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Chambersburg, PA 17201

Drew B.

Job Details: 08/24/2023

"cx complaint that unit is not going out on the light and they select off and the light remains on and when arrived they had bulb out bc it wont turn off.. will need new control for stuck relay,, they have service ocvered.. i called sfty steve per sticky notes spoke to W11182110 prt needed prts auth for prts auth; ordrng 1 W11182110 (acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Ocean City, MD 21842

Frederick R.

Job Details: 08/24/2023

CX complaint is RC no cool. Inspected/tested and found FC working properly. RC was at 48deg. Pulled bottom drawer and found RC evap frozen at bottom. Pulled drain tube and found glog. Drip pan was bone dry. Pulled RC evap cover and defrosted evap and cleareddrain tube. Verified Tube cleared with cup of hot water. Tested all functions in test 3 and 4. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Washington, DC 20007

Sherwood

Job Details: 08/24/2023

cx complaint not dispensing ice. arrived and confirm. installed motor ice is not dispensing from dispenser. repair completer

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Martinsburg, WV 25404

Ken M.

Job Details: 08/24/2023

"Customer complaint is that the bottom drawer is sagging. Inspection of the unit found that the frame of the unit was not level, right rear leg was resting on the power cord. Cord moved out of the way and frame leveled. Drawer is now closing properly and no longer sagging."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Fairfax, VA 22030

Richard B.

Job Details: 08/24/2023

"CX complant. No ice produced. Inspected unit and found no error codes n ice maker test , Found in test 97 , Can hear valve openning but no water produced at ice maker tube. Measured fill tube heater resistance after checking to see if on and measures ok. Fill tube with heater is not frozen. Advised CX that the tube from valve to the door is frozen , Tried thawing out with steam gun and could not clear. . Temps in FF compartent set to 35 degrees. Raised Temps to 38 hoping to possibally thaw out line. Advised CX the tube may be needed. CX feels she should not have to pay for additional part due to it not being frozen before compressor was worked on. Advised CX the unit was not getting cold enough before. She is calling for parts concession. One in stock. 69.99 + TAX . RB; ordrng 1 W10853597 (fill tube for ice maker 69.99)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/24/2023

"Cx complained the unit made noise. Installed new gearcase, clutch, agitator and belt and tested and it now runs as designed, no leaks. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

i found unit to have -20 on low side and 145 on high side i let the air out of unit and shot out oil on high side. had burnt smell uni has floating restrion on unit called tech line sr unit is restricted wp put up for replaced

We serviced a

JENN-AIR OVEN

Model JJW2830WS00

Near Virginia Beach, VA 23457

Zachery R.

Job Details: 08/24/2023

"cx complaint unit displaying f8e0 whenever they use the timer. checked unit, verified fault, cleared faults, tested top and lower oven. top oven took 12 mins to reach 350, lower oven took 10 mins, unit working as designed, collected $120 advised ticket open for 30 days."

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit wont lock when trying use unit.inspected unit and found strike to be broken.replaced strike and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Harrisonburg, VA 22801

Danny R.

Job Details: 08/24/2023

installed parts checksok

We serviced a

MAYTAG DRYER

Model MDE9706AYW

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 08/24/2023

"cx complaint unit not starting, checked unit, come to find unit does not have proper voltage at terminal. flipped breaker same results, advised cx to contact electrician."

We serviced a

KITCHENAID FREEZER

Model KBFS20EVMS11

Near Washington, DC 20009

Sherwood

Job Details: 08/24/2023

cx complaint IM keeps making ice. arrived and found shutoff arm was not connected right so IM was not getting signal to stop making ice. reinstalled the shutt arm and now itll stay up when bin is full stopping the IM from making ice. advised cx to monitor. repair complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ellicott City, MD 21042

Justin S.

Job Details: 08/24/2023

CX complaint fridge is not working. no cool.. Rear of Freezer was full of ice and evap fan was NOT blowing and was getting 12 volts dc. Part is out of stock. ordering (W11369036); ordrng 1 W11369036 (motor)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, MD 20711

Shane B.

Job Details: 08/24/2023

"cx complaint is the unit not cooling. cx said items on top shelves thawed out and had to be trashed and bottom of unit was full of water and water got on to the floor. when i arrived unit was empty and running. my prob shows 17 degrees but there are not items to put prob between. inspected evap and found a weak frost pattern. evap fan is running. inspected rear of unit and found SS lines frosted up, the copressor very wet and water under unit. lines are icing up causing water. unit has a SS issue. ordering compressor and evap. schedule with SS tech when parts are available. cx doenst want unit fixed they want it replaced, said they can never trust this unit again so they dont want it. gave them cx care number.; ordrng 1 W11572047 (evaporator) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (stub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manassas, VA 20111

Demonte S.

Job Details: 08/24/2023

Inspected the unit. Found that the cx is saying that the Dishwasher Door is falling down once it is opened. Checked the Door Hinges to the unit. Found that the right Door Hinge has snapped the spring off. Installed new Door Hinges. Tested the unit. Door is stay up when opened. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20002

Samuel R.

Job Details: 08/24/2023

cx complaint unit is not closing properly and is not making ice.inspected unit and coudl confirm cx complaint.found freezer rails to bed bad.tested ice maker and motor would not move unit needs rails and ice maker cx pif W10886931 special order WP13055901; ordrng 1 W10886931 (ice maker) and 1 WP13055901 (rails)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bowie, MD 20716

Shawn D.

Job Details: 08/24/2023

"opened system and was full of r600. replaced the compressor used uv drier from v/s then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (UV DRIER sd v/s), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20194

Simon

Job Details: 08/24/2023

CX complaints refrigrator not cooling .Inspected unit found a bad compressor humming sound no volatge 0.00. even replace the start device has the some noise need seal system tech ordered compressor kit and couplers.SZ.; ordrng 1 W11574734 (compressor and kit) and 1 W11504431 (lokring coupler) and 1 W11504415 (lokring coupler) and 1 W11506621 (lokiring coupler) and 1 W11506635 (access valve coupler)

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